HP RP5000, COMPAQ DX2100 User Manual

Desktop Management Guide

Business Desktops

Document Part Number: 361202-002

June 2005

This guide provides definitions and instructions for using HP security
and client management solutions that are preinstalled on some
models.

© Copyright 2004–2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and other countries.

The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be liable
for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright.
No part of this document may be photocopied, reproduced, or translated to
another language without the prior written consent of Hewlett-Packard
Company.

WARNING: Text set off in this manner indicates that failure to follow

Å

directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow

Ä

directions could result in damage to equipment or loss of information.

Desktop Management Guide

Business Desktops

First Edition (May 2004)
Second Edition (June 2005)
Document Part Number: 361202-002

Contents

Desktop Management Guide

Initial Configuration and Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Altiris Deployment Solution Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

HP Local Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Remote System Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

HP System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

HP Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

HP Client Management Solutions using Altiris . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

HP Local Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Dantz Retrospect Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Proactive Change Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Subscriber’s Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Retired Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

HPQFlash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

FailSafe Boot Block ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Replicating the Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Dual-State Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

World Wide Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Building Blocks and Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Password Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Establishing a Setup Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 28

Establishing a Power-On Password Using Computer Setup . . . . . . . . . . . . . . . . . . . 29

DriveLock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Smart Cover Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Smart Cover Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Desktop Management Guide www.hp.com iii

Contents

Fingerprint Identification Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Drive Protection System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Surge-Tolerant Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Thermal Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Index

iv www.hp.com Desktop Management Guide

Desktop Management Guide

HP Client Management Solutions provides standards-based solutions
for managing and controlling desktops, workstations, and notebook
PCs in a networked environment. HP pioneered desktop
manageability in 1995 with the introduction of the industry’s first
fully manageable desktop personal computers. HP is a patent holder
of manageability technology. Since then, HP has led an industry-wide
effort to develop the standards and infrastructure required to
effectively deploy, configure, and manage desktops, workstations, and
notebook PCs. HP Client Management Solutions are an important
aspect of our broad commitment to providing you with PC Lifecycle
Solutions that assist you during the four phases of the desktop PC
lifecycle—planning, deployment, management, and transitions.

The key capabilities and features of desktop management are:

■ Initial configuration and deployment

■ Remote system installation

■ Software updating and management

■ ROM flash

■ Asset tracking and security

■ Fault notification and recovery

Support for specific features described in this guide may vary by

✎

model or software version.

Desktop Management Guide www.hp.com 1

Desktop Management Guide

Initial Configuration and Deployment

The computer comes with a preinstalled system software image. After
a brief software “unbundling” process, the computer is ready to use.

You may prefer to replace the preinstalled software image with a
customized set of system and application software. There are several
methods for deploying a customized software image. They include:

■ Installing additional software applications after unbundling the

preinstalled software image.

■ Using software deployment tools, such as Altiris Deployment

Solution, to replace the preinstalled software with a customized
software image.

■ Using a disk cloning process to copy the contents from one hard

drive to another.

The best deployment method depends on your information
technology environment and processes. The PC Deployment section
of the HP Lifecycle Solutions Web site

(

http://whp-sp-orig.extweb.hp.com/country/us/en/solutions.html)

provides information to help you select the best deployment method.

The Restore Plus! CD, ROM-based setup, and ACPI hardware
provide further assistance with recovery of system software,
configuration management and troubleshooting, and power
management.

Altiris Deployment Solution Agent

If the computer is running Windows® XP Professional, Altiris
Deployment Solution Agent is pre-loaded on the computer. When
installed, it enables communication with the administrator
Deployment Solution console.

To install Altiris Deployment Solution Agent:

1. Click Start.

2. Click All Programs.

3. Click Software Setup.

4. Click Next.

5. Scroll down and click on the link to install Altiris AClient.

2 www.hp.com Desktop Management Guide

HP Local Recovery

Local Recovery backs-up data and system files to a protected area on
the hard drive. If data or files are lost, deleted, or corrupted, Local
Recovery can be used to retrieve data or restore the last good system
image.

To install this pre-loaded program:

1. Click Start.

2. Click Local Recovery.

3. Click Next.

4. Scroll down and click on the link to install HP Local Recovery.

Remote System Installation

Remote System Installation allows you to set up the system using the
software and configuration information located on a network server
by initiating the Preboot Execution Environment (PXE). The Remote
System Installation feature is usually used as a system setup and
configuration tool, and can be used for the following tasks:

Desktop Management Guide

■ Formatting a hard drive

■ Deploying a software image on one or more new PCs

■ Remotely updating the system BIOS in flash ROM (“Remote

ROM Flash” on page 11)

■ Configuring the system BIOS settings

To initiate Remote System Installation, press

F12 when the

F12 = Network Service Boot message appears in the lower-right
corner of the HP logo screen. Follow the instructions on the screen
to continue the process. The default boot order is a BIOS
configuration setting that can be changed to always attempt to PXE
boot.

HP and Altiris have partnered to provide tools designed to make the
task of corporate PC deployment and management easier and less
time-consuming, ultimately lowering the total cost of ownership and
making HP PCs the most manageable client PCs in the enterprise
environment.

Desktop Management Guide www.hp.com 3

Desktop Management Guide

Software Updating and Management

HP provides several tools for managing and updating software on
desktops, workstations, and notebooks:

■ HP System Software Manager

■ HP Client Manager

■ HP Client Management Solutions using Altiris

■ HP Local Recovery

■ Dantz Backup and Recovery

■ HP Proactive Change Notification

■ HP Subscriber's Choice

HP System Software Manager

HP System Software Manager (SSM) is a free utility that automates
remote deployment of device drivers and BIOS updates for your
networked HP business PCs. When SSM runs, it silently (without
user interaction) determines the revision levels of drivers and BIOS
installed on each networked client system and compares this
inventory against system software SoftPaqs that have been tested and
stored in a central file store. SSM then automatically updates any
down-revision system software on the networked PCs to the later
levels available in the file store. Since SSM only allows distribution
of SoftPaq updates to the correct client system models, administrators
can confidently and efficiently use SSM to keep system software
updated.

System Software Manager integrates with enterprise software
distribution tools such as HP OpenView and Microsoft® Systems
Management Server (SMS). Using SSM, you can distribute
customer-created or third-party updates that have been packaged in
the SSM-format.

SSM may be downloaded at no charge by visiting

www.hp.com/go/ssm.

4 www.hp.com Desktop Management Guide

HP Client Manager

HP Client Manager, developed with Altiris, is available free for all
supported HP business desktop, notebook, and workstation models.
SSM is integrated into HP Client Manager, and enables central
tracking, monitoring, and management of the hardware aspects of HP
client systems.

Use HP Client Manager to:

■ Get valuable hardware information such as CPU, memory, video,

and security settings

■ Monitor system health to fix problems before they occur

■ Automatically collect and remotely distribute SoftPaqs that will

update the hardware's BIOS, drivers, and security settings

■ Remotely configure BIOS and security settings

■ Automate processes to quickly resolve hardware problems

HP Client Manager uses the same Altiris infrastructure as the other
Altiris client lifecycle management solutions. This design provides a
significant benefit for the IT staff, since only one infrastructure needs
to be setup and maintained. Since information is stored in one
database, you get complete and consistent inventory reports as well as
system health and security information. You use a single, consistent
console interface for scheduling and tracking progress of both
hardware and software management tasks for your client systems.

Desktop Management Guide

For more information on HP Client Manager, visit

http://h18000.www1.hp.com/im/client_mgr.html.

Desktop Management Guide www.hp.com 5

Desktop Management Guide

HP Client Management Solutions using Altiris

Additional Altiris client management solutions can be purchased
through HP that complement the hardware management capabilities
of HP Client Manager. These Altiris solutions address client IT
lifecycle challenges including:

■ Inventory assessment

■ Software license compliance

■ Personality migration

■ Software image deployment

■ Software distribution

■ Asset management

■ Client backup and recovery

■ Problem resolution

For more information on HP Client Management Solutions using
Altiris, visit

HP and Altiris have a unique alliance that extends beyond sales and
marketing to include joint development and technology sharing that
spans HP Client, Server, OpenView, and Services groups to provide
best-of-breed solutions for HP partners and customers.

www.hp.com/go/easydeploy.

Starting in 1999, Compaq personal systems group and Altiris entered
into an alliance to combine the strength of Compaq as a pioneer in PC
hardware and manageability with the strength of Altiris' PC
deployment and migration capabilities. The relationship expanded
into a strategic alliance with the introduction of comprehensive
cost-reducing IT lifecycle management solutions including the jointly
developed HP Client Manager, which provides best-of-breed
hardware management for HP PCs.

Building upon the success of the personal systems group, in 2001 the
industry standard servers group introduced the ProLiant Essentials
Rapid Deployment Pack, an OEM version of Altiris Deployment
Solution combined with HP's SmartStart Toolkit. HP utilizes this
solution for provisioning ProLiant servers (including blade servers) as
well as Blade PCs, a core component of HP's Consolidated Client
Infrastructure.

6 www.hp.com Desktop Management Guide

Desktop Management Guide

Following the HP and Compaq merger, the alliance has continued to
expand with the following offerings:

■ Altiris Deployment Solution is available for a free 30-day trial for

HP business PCs, after which a license may be purchased.

■ HP Local Recovery, a client backup/recovery utility, is available

for free with HP business PCs.

■ Altiris Connector for HP OpenView provides client inventory

and event integration with HP OpenView Network Node
Manager, Operations, and Service Desk.

■ Altiris Connector for HP Systems Insight Manager enables

consolidated deployment and management of HP clients and
servers from the HP Systems Insight Manager console.

HP leads the market by offering a single management solution and
console for deploying and configuring PCs, handhelds, thin clients,
and Windows and Linux servers plus rich integration with HP
enterprise management tools. HP offers extensive training and
services expertise available from the HP Services organization and
Altiris. This combination of HP Client Management Solutions and
services capability provides the best choice for customers trying to
reduce the cost and complexity of managing client systems.

HP Local Recovery

Local Recovery provides data and system file protection for HP
business desktops, notebooks, and workstations. With Local
Recovery, you can quickly recover and get back to work when
information is accidentally deleted or your operating system is
corrupted. Designed for disconnected or seldom-connected users,
Local Recovery protects your HP computer's data and system state
through scheduled snapshots stored in a protected area on the local
hard disk. You can initiate a backup or restore by simply clicking your
mouse or pressing the F11 key in a pre-boot environment. System
backup and disaster recovery is now easy for all users regardless of
connectivity.

Local Recovery is available for free with HP business PCs. Two
additional client recovery products are also available. Upgrading to
these products provides you with additional recovery features:

Desktop Management Guide www.hp.com 7

Desktop Management Guide

■ Local Recovery Pro—Provides all the capabilities of Local

Recovery plus support for backup and recovery to a secondary
hard drive and for open and locked files. During a backup
snapshot, open/locked file support preserves information in open
applications such as E-mail messages, presentations, and word
processing documents.

■ Recovery Solution—Provides complete enterprise-level backup

and recovery of PC's from a central administrative console. The
solution supports data backup to a protected area on the local hard
disk drive as well as to a network storage area. This
network-based recovery feature provides a high level of
protection against data lost due to hard drive failure or stolen and
misplaced PCs.

For more information on HP Local Recovery, visit

www.hp.com/go/easydeploy.

Dantz Retrospect Express

Dantz Retrospect Express protects a single Windows desktop or
notebook computer. Retrospect Express allows recovery from data
loss due to viruses, newly installed software, user error, damaged
hardware, hardware upgrades, hackers, and lost or stolen computers.
It offers a choice between simple duplicates or comprehensive
backups and an intuitive setup wizard to get you up and running in
minutes. Retrospect Express comes with Disaster Recovery built into
the product for the best protection available.
of hardware manufacturers who bundle Retrospect with their products
and to learn where to buy these products.

Click here to view a list

Install Retrospect Express and perform your first backup in less than
two minutes. With Retrospect, you can implement a backup plan by
answering a few simple questions. Restores are quick and painless.
When you need to perform a restore, Retrospect Express
automatically locates files even if you do not know which piece of
backup media contains the files.

Duplicate Files and Folders to an External Hard Drive with the Push
of a Button. The duplicate operation copies information from the
computer's hard drive to the external hard drive. (For external hard
drives with a built-in backup button, duplicates can be initiated
simply by pressing the button.) With duplicates, the files and folders
on the external hard drive can be easily viewed, manipulated, and

8 www.hp.com Desktop Management Guide

restored by using Windows Explorer. The duplication process saves
space by overwriting any previous backup data on the external drive
and saves time by copying only files that are new or that have changed
since the last backup.

Back Up Multiple Versions of Files and Folders. Comprehensive
backups retain prior versions of files and folders and allow you to roll
back a computer to any prior point in time before a data-corrupting
event occurred. Each time a backup operation is performed,
Retrospect Express creates a restore point, which can contain all the
information a user needs to retrieve files or restore an entire computer
(disaster recovery)—including all operating system files and settings,
device drivers, and applications and their settings. Restore points are
captured quickly and they provide 100% accurate restores to any
point in time that a backup was performed—exceeding the capability
of other backup software.

For more information on Dantz Retrospect Express, visit

http://www.dantz.com/en/products/win_express/index.dtml.

Proactive Change Notification

Desktop Management Guide

The Proactive Change Notification program uses the Subscriber's
Choice Web site in order to proactively and automatically:

■ Send you Proactive Change Notification (PCN) E-mails

informing you of hardware and software changes to most
commercial computers and servers, up to 60 days in advance

■ Send you E-mail containing Customer Bulletins, Customer

Advisories, Customer Notes, Security Bulletins, and Driver alerts
for most commercial computers and servers

You create your own profile to ensure that you only receive the
information relevant to a specific IT environment. To learn more
about the Proactive Change Notification program and create a custom
profile, visit

Desktop Management Guide www.hp.com 9

http://www.hp.com/go/pcn.

Desktop Management Guide

Subscriber’s Choice

Subscriber’s Choice is a client-based service from HP. Based on

your profile, HP will supply you with personalized product tips,
feature articles, and/or driver and support alerts/notifications.

Subscriber’s Choice Driver and Support Alerts/Notifications will
deliver E-mails notifying you that the information you subscribed to
in your profile is available for review and retrieval. To learn more
about Subscriber’s Choice and create a custom profile, visit

http://www.hp.com/go/pcn.

Retired Solutions

The Desktop Management Task Force (DMTF) introduced the
Desktop Management Interface (DMI) standard almost ten years ago.
Due to new standards adoption such as the Common Information
Model (CIM), the DMTF has initiated end-of-life for DMI. Given
other advancements in HP Client Management Solutions, HP
Systems Insight Manager, and Microsoft's implementation of CIM,
known as Windows Management Instrumentation (WMI), the HP
Insight Management Agent is no longer being provided on new HP
commercial desktop, workstation, and notebook models introduced
after January 1, 2004.

The Insight Management (IM) Agent provided the following features:

■ DMI support allowed a client system to be managed by Insight

Manager 7 or other DMI-compliant management applications.

■ A Web agent allowed the system to be managed both locally and

remotely by a web browser.

■ Health alerting could notify the user locally or be sent to a central

console.

Insight Manager has been replaced by HP Systems Insight Manager
Software (HP SIM). HP SIM uses WMI to retrieve client system
information. The Altiris Connector for HP Systems Insight Manager
is available and enables the HP Client Management Solutions through
the HP SIM console.

10 www.hp.com Desktop Management Guide

ROM Flash

Ä

Desktop Management Guide

While local alerting is currently not supported with HP Client
Management Solutions, health alerts are reported to a system
management console. Microsoft WMI is standard with Windows XP.
WMI provides hardware inventory and alert information directly
through the Windows OS to a system management application.

The computer comes with a programmable flash ROM (read only
memory). By establishing a setup password in the Computer Setup
(F10) Utility, you can protect the ROM from being unintentionally
updated or overwritten. This is important to ensure the operating
integrity of the computer. Should you need or want to upgrade the
ROM, you may:

■ Order an upgraded ROMPaq diskette from HP.

■ Download the latest ROMPaq images from HP driver and support

http://www.hp.com/support/files.

page,

CAUTION: For maximum ROM protection, be sure to establish a setup
password. The setup password prevents unauthorized ROM upgrades.
System Software Manager allows the system administrator to set the setup
password on one or more PCs simultaneously. For more information, visit

http://www.hp.com/go/ssm.

Remote ROM Flash

Remote ROM Flash allows the system administrator to safely
upgrade the ROM on remote HP computers directly from the
centralized network management console. Enabling the system
administrator to perform this task remotely, on multiple computers
and personal computers, results in a consistent deployment of and
greater control over HP PC ROM images over the network. It also
results in greater productivity and lower total cost of ownership.

The computer must be powered on, or turned on through Remote

✎

Wakeup, to take advantage of Remote ROM Flash.

For more information on Remote ROM Flash, refer to HP Client
Manager or System Software Manager at

http://h18000.www1.hp.com/im/prodinfo.html.

Desktop Management Guide www.hp.com 11