HP QV985AV User Manual

HP Compaq Business PC Maintenance and Service Guide

Pro 6300 Series Microtower Pro 6300 Series Small Form Factor

Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Second Edition (December 2012)

First Edition (June 2012)

Document Part Number: 690362-002

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

Table of contents

1 Product Features ............................................................................................................................................ 1

Standard Configuration Features ......................................................................................................... 1

Microtower (MT) Front Panel Components .......................................................................................... 2

Small Form Factor (SFF) Front Panel Components ............................................................................. 3

Microtower (MT) Rear Panel Components ........................................................................................... 4

Small Form Factor (SFF) Rear Panel Components ............................................................................. 5

Serial Number Location ........................................................................................................................ 6

2 Activating and Customizing the Software .................................................................................................... 7

Activating and customizing the software in Windows 7 ........................................................................ 7

Activating the Windows operating system ........................................................................... 7

Downloading Windows 7 updates ........................................................................................ 8

Installing or upgrading device drivers .................................................................................. 8

Customizing the monitor display .......................................................................................... 8

Activating and customizing the software in Windows 8 ........................................................................ 8

Activating the Windows Operating System .......................................................................... 8

Downloading Windows 8 updates ........................................................................................ 9

Customizing the monitor display .......................................................................................... 9

3 Computer Setup (F10) Utility ....................................................................................................................... 10

Computer Setup (F10) Utilities ........................................................................................................... 10

Using Computer Setup (F10) Utilities ................................................................................ 11

Computer Setup—File ....................................................................................................... 12

Computer Setup—Storage ................................................................................................ 13

Computer Setup—Security ................................................................................................ 16

Computer Setup—Power ................................................................................................... 21

Computer Setup—Advanced ............................................................................................. 22

Recovering the Configuration Settings ............................................................................................... 24

4 Illustrated parts catalog ............................................................................................................................... 25

Microtower (MT) chassis spare parts ................................................................................................. 25

Computer major components ............................................................................................ 25

Cables ................................................................................................................................ 27

Misc parts .......................................................................................................................... 28

Drives ................................................................................................................................. 30

Misc boards ....................................................................................................................... 30

Sequential part number listing ........................................................................................... 31

Small Form Factor (SFF) chassis spare parts .................................................................................... 35

Computer major components ............................................................................................ 35

Cables ................................................................................................................................ 37

Misc parts .......................................................................................................................... 38

Drives ................................................................................................................................. 40

Misc boards ....................................................................................................................... 40

Sequential part number listing ........................................................................................... 41

5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation .................................................... 45

Electrostatic Discharge Information .................................................................................................... 45

Generating Static ............................................................................................................... 45

Preventing Electrostatic Damage to Equipment ................................................................ 46

Personal Grounding Methods and Equipment ................................................................... 46

Grounding the Work Area .................................................................................................. 47

Recommended Materials and Equipment .......................................................................... 47

Operating Guidelines .......................................................................................................................... 48

Routine Care ...................................................................................................................................... 48

General Cleaning Safety Precautions ................................................................................ 48

Cleaning the Computer Case ............................................................................................ 48

Cleaning the Keyboard ...................................................................................................... 49

Cleaning the Monitor .......................................................................................................... 49

Cleaning the Mouse ........................................................................................................... 50

Service Considerations ...................................................................................................................... 50

Power Supply Fan ............................................................................................................. 50

Tools and Software Requirements .................................................................................... 50

Screws ............................................................................................................................... 50

Cables and Connectors ..................................................................................................... 51

Hard Drives ........................................................................................................................ 51

Lithium Coin Cell Battery ................................................................................................... 51

SATA Hard Drives .............................................................................................................................. 52

SATA Hard Drive Cables .................................................................................................................... 52

SATA Data Cable .............................................................................................................. 52

SMART ATA Drives ............................................................................................................................ 52

Cable Management ............................................................................................................................ 52

6 Removal and Replacement Procedures Microtower (MT) Chassis .......................................................... 54

Preparation for Disassembly .............................................................................................................. 54

Computer Access Panel ..................................................................................................................... 55

Front Bezel ......................................................................................................................................... 56

Front Bezel Security ........................................................................................................................... 57

Bezel Blanks ....................................................................................................................................... 59

Memory .............................................................................................................................................. 60

DIMMs ............................................................................................................................... 60

DDR3-SDRAM DIMMs ...................................................................................................... 60

Populating DIMM Sockets ................................................................................................. 60

Installing DIMMs ................................................................................................................ 61

Expansion Cards ................................................................................................................................ 63

System Board Connections ................................................................................................................ 67

Drives ................................................................................................................................................. 68

Drive Positions ................................................................................................................... 70

Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay ................................................. 71

Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay .................................................... 72

Removing a Hard Drive from a Drive Bay .......................................................................... 75

Installing a Hard Drive into an Internal Drive Bay .............................................................. 75

Front Fan Assembly ........................................................................................................................... 79

Front I/O Assembly ............................................................................................................................. 81

Power Switch/LED Assembly ............................................................................................................. 82

Heat sink ............................................................................................................................................ 83

Processor ........................................................................................................................................... 85

Speaker .............................................................................................................................................. 88

Rear Chassis Fan ............................................................................................................................... 89

Power Supply ..................................................................................................................................... 91

System Board ..................................................................................................................................... 93

7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis ............................................ 94

Preparation for Disassembly .............................................................................................................. 94

Access Panel ...................................................................................................................................... 95

Front Bezel ......................................................................................................................................... 96

Front Bezel Security ........................................................................................................................... 97

Bezel Blanks ....................................................................................................................................... 99

Memory ............................................................................................................................................ 100

DIMMs ............................................................................................................................. 100

DDR3-SDRAM DIMMs .................................................................................................... 100

Populating DIMM Sockets ............................................................................................... 100

Installing DIMMs .............................................................................................................. 101

Expansion Card ................................................................................................................................ 103

vii

System Board Connections .............................................................................................................. 107

Drives ............................................................................................................................................... 108

Drive Positions ................................................................................................................. 109

Installing and Removing Drives ....................................................................................... 109

Removing a 5.25-inch Drive from a Drive Bay ................................................ 110

Installing a 5.25-inch Drive into a Drive Bay ................................................... 111

Removing a 3.5-inch Drive from a Drive Bay .................................................. 114

Installing a 3.5-inch Drive into a Drive Bay ..................................................... 115

Removing and Replacing the Primary 3.5-inch Internal Hard Drive ................ 116

Fan duct ........................................................................................................................................... 119

Front Fan Assembly ......................................................................................................................... 120

Hood Sensor .................................................................................................................................... 122

Front I/O, Power Switch Assembly ................................................................................................... 123

Speaker ............................................................................................................................................ 125

Heat sink .......................................................................................................................................... 126

Processor ......................................................................................................................................... 128

Power Supply ................................................................................................................................... 131

System Board ................................................................................................................................... 133

Using the Small Form Factor Computer in a Tower Orientation ...................................................... 135

8 Troubleshooting Without Diagnostics ...................................................................................................... 136

Safety and Comfort .......................................................................................................................... 136

Before You Call for Technical Support ............................................................................................. 136

Helpful Hints ..................................................................................................................................... 137

Solving General Problems ................................................................................................................ 139

Solving Power Problems .................................................................................................................. 143

Solving Hard Drive Problems ........................................................................................................... 145

Solving Media Card Reader Problems ............................................................................................. 148

Solving Display Problems ................................................................................................................. 150

Solving Audio Problems ................................................................................................................... 155

Solving Printer Problems .................................................................................................................. 157

Solving Keyboard and Mouse Problems .......................................................................................... 159

Solving Hardware Installation Problems ........................................................................................... 161

Solving Network Problems ............................................................................................................... 163

Solving Memory Problems ............................................................................................................... 166

Solving Processor Problems ............................................................................................................ 168

Solving CD-ROM and DVD Problems .............................................................................................. 168

Solving USB Flash Drive Problems .................................................................................................. 170

Solving Front Panel Component Problems ...................................................................................... 172

Solving Internet Access Problems .................................................................................................... 172

Solving Software Problems .............................................................................................................. 174

viii

Contacting Customer Support .......................................................................................................... 176

9 POST Error Messages ................................................................................................................................ 177

POST Numeric Codes and Text Messages ..................................................................................... 178

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 186

10 Password Security and Resetting CMOS ............................................................................................... 190

Resetting the Password Jumper ...................................................................................................... 191

Clearing and Resetting the CMOS ................................................................................................... 192

11 HP PC Hardware Diagnostics .................................................................................................................. 194

Why run HP PC Hardware Diagnostics – UEFI ................................................................................ 194

How to access and run HP PC Hardware Diagnostics - UEFI ......................................................... 194

Downloading HP PC Hardware Diagnostics to a USB device .......................................................... 195

12 Backup and Recovery .............................................................................................................................. 196

Restoring and recovering in Windows 7 ........................................................................................... 196

System Restore ............................................................................................................... 196

System Recovery ............................................................................................................. 196

System Recovery when Windows is responding ............................................ 197

System Recovery when Windows is not responding ...................................... 198

System recovery using recovery media .......................................................... 198

Creating recovery media ................................................................ 199

Using recovery media ..................................................................... 200

Backup and recovery in Windows 8 ................................................................................................. 201

Backing up your information ............................................................................................ 201

Performing a system recovery ......................................................................................... 202

Using the Windows recovery tools .................................................................. 202

Using f11 recovery tools .................................................................................. 203

Using Windows 8 operating system media (purchased separately) ............... 203

Appendix A Battery Replacement ................................................................................................................ 204

Appendix B Removing and Replacing a Removable 3.5-inch SATA Hard Drive ..................................... 207

Appendix C Unlocking the Smart Cover Lock ............................................................................................ 212

Smart Cover FailSafe Key ................................................................................................................ 212

Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock ......................................... 213

Appendix D Power Cord Set Requirements ................................................................................................ 215

General Requirements ..................................................................................................................... 215

Japanese Power Cord Requirements .............................................................................................. 215

Country-Specific Requirements ........................................................................................................ 216

Appendix E Specifications ............................................................................................................................ 217

MT Specifications ............................................................................................................................. 217

SFF Specifications ........................................................................................................................... 219

Index ................................................................................................................................................................. 220

1 Product Features

Standard Configuration Features

Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only).

Figure 1-1 Microtower Configuration

Figure 1-2 Small Form Factor Configuration

Standard Configuration Features 1

NOTE: The Small Form Factor computer can also be used in a tower orientation. For more

information, see

Using the Small Form Factor Computer in a Tower Orientation on page 135 in this

guide.

Microtower (MT) Front Panel Components

Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays.

Table 1-1 Front Panel Components

1 5.25-inch Optical Drives 5 3.5-inch Media Card Reader (optional)

2 Hard Drive Activity Light 6 Dual-State Power Button

3 Microphone/Headphone Connector 7 Power On Light

4 USB (Universal Serial Bus) 2.0 Ports 8 Headphone Connector

NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if

you want to use the connector for a microphone Line-In device or a headphone. You can reconfigure the connector at any time by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar.

NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with

the computer and it is displaying a diagnostic code. Refer to

Audible Codes on page 186 to interpret the code.

Interpreting POST Diagnostic Front Panel LEDs and

2 Chapter 1 Product Features

Small Form Factor (SFF) Front Panel Components

Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays.

Figure 1-3 Front Panel Components

Table 1-2 Front Panel Components

1 5.25-inch Optical Drive 5 Microphone/Headphone Connector

2 Dual-State Power Button 6 3.5-inch Media Card Reader (optional)

3 Power On Light 7 Hard Drive Activity Light

4 USB (Universal Serial Bus) Ports 8 Headphone Connector

NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if

NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with

the computer and it is displaying a diagnostic code. Refer to

Audible Codes on page 186 to interpret the code.

Interpreting POST Diagnostic Front Panel LEDs and

Small Form Factor (SFF) Front Panel Components 3

Microtower (MT) Rear Panel Components

Figure 1-4 Rear Panel Components

Table 1-3 Rear Panel Components

1 Power Cord Connector 6 Line-Out Connector for powered audio

NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.

An optional second serial port and an optional parallel port are available from HP.

When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone. You can reconfigure the connector at any time by doubleclicking the Realtek HD Audio Manager icon in the Windows taskbar.

The monitor connectors on the system board are inactive when a graphics card is installed in the computer.

If a graphics card is installed into one of the motherboard slots, the connectors on the graphics card and the system board may be used at the same time. Some settings may need to be changed in Computer Setup to use both connectors.

Line-In Audio Connector (blue) 7 PS/2 Keyboard Connector (purple)

PS/2 Mouse Connector (green) 8 VGA Monitor Connector

Serial Connector 9 DisplayPort Monitor Connector

RJ-45 Network Connector 10 USB 3.0 ports (blue)

devices (green)

USB 2.0 ports (black)

4 Chapter 1 Product Features

Small Form Factor (SFF) Rear Panel Components

Figure 1-5 Rear Panel Components

1 RJ-45 Network Connector 7 DisplayPort Monitor Connector

4 Power Cord Connector 10

NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.

An optional second serial port and an optional parallel port are available from HP.

The monitor connectors on the system board are inactive when a graphics card is installed in the computer.

Serial Connector 8 VGA Monitor Connector

PS/2 Mouse Connector (green) 9 PS/2 Keyboard Connector (purple)

Line-Out Connector for powered audio devices (green)

USB 2.0 ports (black) 11 Line-In Audio Connector (blue)

USB 3.0 ports (blue)

Small Form Factor (SFF) Rear Panel Components 5

Serial Number Location

Each computer has a unique serial number and a product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance.

Figure 1-6 Microtower Serial Number and Product ID Location

Figure 1-7 Small Form Factor Serial Number and Product ID Location

6 Chapter 1 Product Features

2 Activating and Customizing the

Software

NOTE: This chapter provides information for both Windows 7 and Windows 8.

Activating and customizing the software in Windows 7

If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system.

CAUTION: Do not add optional hardware or third-party devices to the computer until the operating

system is successfully activated. Doing so may cause errors and prevent the operating system from installing properly.

NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor

to permit the required airflow.

Activating the Windows operating system

The first time you turn on the computer, the operating system is set up and activated automatically. This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation.

We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL

THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation.

NOTE: If the computer shipped with more than one operating system language on the hard drive,

the activation process could take up to 60 minutes.

Activating and customizing the software in Windows 7 7

Downloading Windows 7 updates

Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer.

1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on

the screen.

2. After an Internet connection has been established, click the Start > All Programs > Windows

Update.

3. Run Windows Update monthly thereafter.

Installing or upgrading device drivers

When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices.

In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.

Obtain the latest support software, including support software for the operating system, from

http://www.hp.com/support. Select your country and language, select Download drivers and

software (and firmware), enter the model number of the computer, and press Enter.

Customizing the monitor display

If you wish, you can select or change the monitor refresh rates, screen resolution, color settings, font sizes, and power management settings.

For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor.

Right-click on the Windows desktop, then click Personalize to change display settings.

Activating and customizing the software in Windows 8

Additional information is available in online help after you activate the operating system.

NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor

to permit the required airflow.

Activating the Windows Operating System

We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

8 Chapter 2 Activating and Customizing the Software

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL

THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation.

Downloading Windows 8 updates

Run Windows Update as soon as possible after you set up your computer.

1. Point to the upper-right or lower-right corner of the Start screen to display the charms.

2. Click Settings > Change PC Settings > Windows Update.

3. Run Windows Update monthly thereafter.

Customizing the monitor display

You can customize display settings for Windows 8 separately for the Start screen and the Desktop.

To customize the Start screen:

1. Point to the upper-right or lower-right corner of the Start screen to display the charms.

2. Click Settings > Change PC Settings.

3. Click Personalize to change the display settings.

To customize the Desktop:

1. Click the Desktop app on the Start screen.

2. Right-click on the desktop, and then click Personalize to change display settings.

Activating and customizing the software in Windows 8 9

3 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Use Computer Setup (F10) Utility to do the following:

Change factory default settings.

●

Set the system date and time.

●

● Set, view, change, or verify the system configuration, including settings for processor, graphics,

memory, audio, storage, communications, and input devices.

Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash

●

media devices.

Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run

●

during a Full Boot. You can set the system to:

always Quick Boot (default);

❑

periodically Full Boot (from every 1 to 30 days); or

❑

always Full Boot.

❑

● Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test

(POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12).

Establish an Ownership Tag, the text of which is displayed each time the system is turned on or

●

restarted.

Enter the Asset Tag or property identification number assigned by the company to this computer.

●

Enable the power-on password prompt during system restarts (warm boots) as well as during

●

power-on.

Establish a setup password that controls access to the Computer Setup (F10) Utility and the

●

settings described in this section.

Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or

●

embedded NIC, so that they cannot be used until they are unsecured.

Enable or disable removable media boot ability.

●

10 Chapter 3 Computer Setup (F10) Utility

Solve system configuration errors detected but not automatically fixed during the Power-On Self-

●

Test (POST).

Replicate the system setup by saving system configuration information on a USB device and

●

restoring it on one or more computers.

Execute self-tests on a specified ATA hard drive (when supported by drive).

●

Enable or disable DriveLock security (when supported by drive).

●

Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the computer.

2. Repeatedly press F10 when the monitor light turns green to access the utility.

You can also press Esc to a menu that allows you to access different options available at startup, including the Computer Setup utility.

NOTE: If you do not press F10 at the appropriate time, you must restart the computer and

again repeatedly press F10 when the monitor light turns green to access the utility.

3. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,

Power, and Advanced.

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and

down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc.

5. To apply and save changes, select File > Save Changes and Exit.

If you have made changes that you do not want applied, select Ignore Changes and Exit.

●

To reset to factory settings or previously saved default settings (some models), select

●

Apply Defaults and Exit. This option will restore the original factory system defaults.

NOTE: Not all settings shown in the following sections are available for all models

CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup

(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen.

Table 3-1 Computer Setup (F10) Utility

Heading Table

File

Storage

Security

Power

Computer Setup—File on page 12

Computer Setup—Storage on page 13

Computer Setup—Security on page 16

Computer Setup—Power on page 21

Advanced

Computer Setup—Advanced on page 22

Computer Setup (F10) Utilities 11

Computer Setup—File

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-2 Computer Setup—File

Option Description

System Information Lists:

Product name

●

SKU number

●

● Processor type/speed/stepping

● Cache size (L1/L2/L3) (dual core processors have this listed twice)

Installed memory size/speed, number of channels (single or dual) (if applicable)

●

Integrated MAC address for embedded, enabled NIC (if applicable)

●

● System BIOS (includes family name and version)

Chassis serial number

●

Asset tracking number

●

ME firmware version

●

ME Management mode

●

About Displays copyright notice.

Set Time and Date Allows you to set system time and date.

Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media.

Replicated Setup Save to Removable Media

Saves system configuration to a formatted USB flash media device.

Restore from Removable Media

Restores system configuration from a USB flash media device.

Default Setup Save Current Settings as Default

Saves the current system configuration settings as the default.

Restore Factory Settings as Default

Restores the factory system configuration settings as the default.

Apply Defaults and Exit

Ignore Changes and Exit

Save Changes and Exit

Applies the currently selected default settings and clears any established passwords.

Exits Computer Setup without applying or saving any changes.

Saves changes to system configuration or default settings and exits Computer Setup.

12 Chapter 3 Computer Setup (F10) Utility

Computer Setup—Storage

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-3 Computer Setup—Storage

Option Description

Device Configuration Lists all installed BIOS-controlled storage devices.

When a device is selected, detailed information and options are displayed. The following options may be presented:

Hard Disk: Size, model, firmware version, serial number, connector color.

●

Translation mode (ATA disks only)

Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted, User, and Off.

Available only when the drive translation mode is set to User, allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63.

CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not

be changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

CD-ROM: Model, firmware version, serial number, connector color (not included for USB CD-

●

ROM).

SSD Life Used

●

NOTE: Displays for solid-state drives.

● SMART (ATA disks only)

Diskette: Model and firmware version.

●

NOTE: Displays for USB diskette drives.

● Default Values (ATA disks only)

See Translation Mode above for details.

SATA Defaults

Computer Setup (F10) Utilities 13

Table 3-3 Computer Setup—Storage (continued)

Storage Options eSATA Port

Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled.

This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at

SATA Emulation

Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported options: IDE, RAID, and AHCI (default).

CAUTION: SATA emulation changes may prevent access to existing hard drive data and

degrade or corrupt established volumes.

IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode.

RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features.

AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller.

NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/

AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver installed, the system will crash (blue screen). RAID volumes may become corrupted if they are booted to after disabling RAID.

www.hp.com.

Removable Media Boot

Enables/disables ability to boot the system from removable media. Default is enabled.

Max eSATA Speed

Allows you to choose 1.5 Gbps or 3.0 Gpbs as the maximum eSATA speed. By default, the speed is limited to 1.5 Gbps for maximum reliability.

CAUTION: Consult your eSATA drive and cable manufacturer before enabling 3.0 Gpbs speed.

Some drive and cable combinations may not run reliably at 3.0 Gpbs.

14 Chapter 3 Computer Setup (F10) Utility

Table 3-3 Computer Setup—Storage (continued)

DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection

Boot Order Allows you to:

System (DPS) self-tests.

NOTE: This selection will only appear when at least one drive capable of performing the DPS

self-tests is attached to the system.

EFI Boot Sources: Specify the order in which EFI boot sources (such as a internal hard

●

drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.

EFI boot sources always have precedence over legacy boot sources.

● Legacy Boot Sources: Specify the order in which legacy boot sources (such as a network

interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.

Specify the order of attached hard drives. The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).

NOTE: To drag a device to a preferred place, press Enter. To remove the device from

consideration as a bootable device, press F5.

You can use F5 to disable individual boot items, as well as disable EFI boot and/or legacy boot.

NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating

system has started.

Shortcut to Temporarily Override Boot Order

To boot one time from a device other than the default device specified in Boot Order, restart the computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping the boot menu) when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time.

Computer Setup (F10) Utilities 15

Computer Setup—Security

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-4 Computer Setup—Security

Option Description

Setup Password Allows you to set and enable a setup (administrator) password.

NOTE: If the setup password is set, it is required to change Computer Setup options, flash the

ROM, and make changes to certain plug and play settings under Windows.

Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears

Password Options

(This selection appears only if a power-on password or setup password is set.)

Smart Cover Allows you to:

after a power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot.

Allows you to enable/disable:

Lock Legacy Resources (determines whether or not Windows Device Manager is allowed to

●

change resource settings for serial and parallel ports).

Stringent security (enabling the stringent password disables the ability to reset the password

●

by moving the jumper on the system board). Default is disabled.

CAUTION: If you enable the stringent security feature and you forget the setup password

or the power-on password, the computer is inaccessible and can no longer be used.

If you lose or forget the password, the system board must be replaced. This scenario is not covered under warranty.

To prevent the computer from becoming permanently unusable, record your configured setup password or power-on password in a safe place away from your computer. Without these passwords, the computer cannot be unlocked.

Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing,

●

the F10 Setup Options without entering setup password). Default is enabled.

Password prompt on F9 & F12 (requires setup password to use these boot functions).

●

Default is enabled.

Network Server Mode. Default is disabled.

●

Lock/unlock the Cover Lock.

●

Set the Cover Removal Sensor to Disable/Notify User/Setup Password.

●

NOTE: Notify User alerts the user that the sensor has detected that the cover has been

removed. Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed.

16 Chapter 3 Computer Setup (F10) Utility

Table 3-4 Computer Setup—Security (continued)

Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for:

● Embedded security device

● System audio

● USB controller (varies by model)

Network controller

●

NOTE: You must disable AMT before trying to hide the network controller.

Serial port

●

Parallel port

●

● SATA ports (varies by model)

USB Security Allows you to set Enabled/Disabled (default is Enabled) for:

● Front USB Ports

Rear USB Ports

●

Accessory USB Ports

●

Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled.

Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network

System IDs Allows you to set:

server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled.

● Asset tag (18-byte identifier), a property identification number assigned by the company to

the computer.

Ownership tag (80-byte identifier) displayed during POST.

●

Universal Unique Identifier (UUID) number. The UUID can only be updated if the current

●

chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)

Keyboard locale setting for System ID entry.

●

Computer Setup (F10) Utilities 17

Table 3-4 Computer Setup—Security (continued)

Master Boot Record Security

Enables/disables Master Boot Record (MBR) security.

The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities. It also allows you to recover the "last known good" MBR, should changes to the MBR be detected when the system is restarted.

When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode.

NOTE: Most operating systems control access to the MBR of the current bootable disk; the

BIOS cannot prevent changes that may occur while the operating system is running.

Restores the backup Master Boot Record to the current bootable disk. Default is disabled.

Only appears if all of the following conditions are true:

MBR security is enabled

●

A backup copy of the MBR has been previously saved

●

● The current bootable disk is the same disk from which the backup copy was saved

CAUTION: Restoring a previously saved MBR after a disk utility or operating system has

modified the MBR, may cause the data on the disk to become inaccessible. Only restore a previously saved MBR if you are confident that the current bootable disk's MBR has been corrupted or infected with a virus.

18 Chapter 3 Computer Setup (F10) Utility

Table 3-4 Computer Setup—Security (continued)

System Security

(these options are hardware dependent)

Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled.

SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.

Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.

Virtualization Technology Directed I/O (VTd) (enable/disable) - Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled.

Trusted Execution Technology (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. Default is disabled. To enable this feature you must enable the following features:

Embedded Security Device Support

●

Virtualization Technology

●

Virtualization Technology Directed I/O

●

Embedded Security Device (enable/disable) - Permits activation and deactivation of the Embedded Security Device.

NOTE: To configure the Embedded Security Device, a Setup password must be set.

System Security

(continued)

● Reset to Factory Settings (Do not reset/Reset) - Resetting to factory defaults will erase all

security keys and leave the device in a disabled state. Changing this setting requires that you restart the computer. Default is Do not reset.

CAUTION: The embedded security device is a critical component of many security

schemes. Erasing the security keys will prevent access to data protected by the Embedded Security Device. Choosing Reset to Factory Settings may result in significant data loss.

● Measure boot variables/devices to PCR1 - Typically, the computer measures the boot path

and saves collected metrics to PCR5 (a register in the Embedded Security Device). Bitlocker tracks changes to any of these metrics, and forces the user to re-authenticate if it detects any changes. Enabling this feature lets you set Bitlocker to ignore detected changes to boot path metrics, thereby avoiding re-authentication issues associated with USB keys inserted in a port. Default is enabled.

OS management of Embedded Security Device (enable/disable) - This option allows the user to limit OS control of the Embedded Security Device. Default is enabled. This option is automatically disabled if Trusted Execution Technology is enabled.

● Reset of Embedded Security Device through OS (enable/disable) - This option allows the

user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device. Default is disabled.

NOTE: To enable this option, a Setup password must be set.

No PPI provisioning (Windows 8 only) - This option lets you set Windows 8 to bypass the PPI

●

(Physical Presence Interface) requirement and directly enable and take ownership of the TPM on first boot. You cannot change this setting after TPM is owned/initialized, unless the TPM is reset. Default is disabled for non-Windows 8 systems, and enabled for Windows 8.

● Allow PPI policy to be changed by OS. Enabling this option allows the operating system to

execute TPM operations without Physical Presence Interface. Default is disabled.

NOTE: To enable this option, a Setup password must be set.

Computer Setup (F10) Utilities 19

Table 3-4 Computer Setup—Security (continued)

DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is

Secure Boot Configuration

enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.

NOTE: This selection will only appear when at least one drive that supports the DriveLock

feature is attached to the system.

This is a feature of Windows 8.

Legacy Support—Enable/Disable. Allows you to turn off all legacy support on the computer,

●

including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on. If set to disable, legacy boot options in Storage > Boot Order are not displayed. Default is enabled.

Secure Boot—Enable/Disable. Allows you to make sure an operating system is legitimate

●

before booting to it, making Windows resistant to malicious modification from preboot to full OS booting, preventing firmware attacks. UEFI and Windows Secure Boot only allow code signed by pre-approved digital certificates to run during the firmware and OS boot process. Default is disabled, except for Windows 8 systems which have this setting enabled. Secure Boot enabled also sets Legacy Support to disabled.

Key Management—This option lets you manage the custom key settings.

●

Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded

◦

custom boot keys. Default is Don't Clear.

Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify

◦

the contents of the secure boot signature databases and the platform key (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f

●

keys to access items before the operating system loads. Default is disabled.

NOTE: If Windows 8 detects a serious error, it will interrupt the boot process automatically

and display advanced boot options.

From Windows 8, you can press Shift and select Restart to access the screen that lets you boot to a device or troubleshoot your computer.

20 Chapter 3 Computer Setup (F10) Utility

Computer Setup—Power

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-5 Computer Setup—Power

Option Description

OS Power Management

Hardware Power Management

● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the

processors power consumption when the processor is idle. Default is extended.

Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce

●

processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled.

Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a

●

visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled.

NOTE: For Windows 8 systems with Fast Boot support, a normal shutdown goes to the S4

state, not the S5 state.

S0 (On) = Solid green LED.

◦

S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds

◦

(green LED) — repeated cycles of 3 blinks and a pause.

◦ S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds

(green LED) — repeated cycles of 4 blinks and a pause.

◦ S5 (Soft Off) = LED is off.

SATA Power Management – Enables or disables SATA bus and/or device power management. Default is enabled.

S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0.5 Watt power usage. Default is disabled.

PCI Express x16 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled.

PCI Express x1 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled.

Network Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled.

USB 3.0 Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled.

Thermal Fan idle mode—This bar graph controls the minimum permitted fan speed.

NOTE: This setting only changes the minimum fan speed. The fans are still automatically

controlled.

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