HP ProLiant DL380e G8 Maintenance And Service Manual
HP ProLiant DL380e Gen8 Server
e components and
service technician. HP assumes that you are qualified in the servicing of computer equipment, trained in
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardwar
software. This guide is for an experienced
recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 676140-006
May 2015
Edition: 6
© Copyright 2012, 2015 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Links to third-party websites take you outside the HP website. HP has no control over and is not responsible for information outside HP.com.
Microsoft® and Windows® are trademarks of the Microsoft group of companies.
Intel® and Xeon® are registered trademarks of Intel Corporation in the U.S. and other countries.
Contents
Customer self repair ...................................................................................................................... 6
Parts only warranty service ............................................................................................................................ 6
Illustrated parts catalog ............................................................................................................... 16
Mechanical components ............................................................................................................................. 16
System components .................................................................................................................................... 20
Removal and replacement procedures ........................................................................................... 28
Required tools ............................................................................................................................................ 28
Safety considerations .................................................................................................................................. 28
Preventing electrostatic discharge ...................................................................................................... 28
Symbols on equipment ...................................................................................................................... 28
Server warnings and cautions ............................................................................................................ 29
Rack warnings ................................................................................................................................. 30
Preparation procedures ............................................................................................................................... 30
Remove the security bezel (optional) ................................................................................................... 31
Power down the server ..................................................................................................................... 31
Extend the server from the rack .......................................................................................................... 32
Access the product rear panel ........................................................................................................... 33
Remove the server from the rack ........................................................................................................ 34
Hot-plug drive blanks .................................................................................................................................. 35
Hot-plug drive ............................................................................................................................................ 35
Power supply blank .................................................................................................................................... 36
Power supply ............................................................................................................................................. 36
Access panel ............................................................................................................................................. 37
Optical drive blank .................................................................................................................................... 38
Optical drive ............................................................................................................................................. 38
Optical drive bracket .................................................................................................................................. 39
Optical drive cage ..................................................................................................................................... 40
Air baffle ................................................................................................................................................... 42
Front drive cage assembly ........................................................................................................................... 43
Hot-plug fan blank and module .................................................................................................................... 44
Fan population guidelines ................................................................................................................. 44
Removing a hot-plug fan blank or module if the server is installed in a ball-bearing rail system with the cable
management arm ............................................................................................................................. 45
Removing a hot-plug fan blank or module if the server is installed in a friction rail system ........................ 46
Fan cage ................................................................................................................................................... 47
Fan board ................................................................................................................................................. 48
DIMMs ...................................................................................................................................................... 49
Heatsink blank ........................................................................................................................................... 50
Heatsink .................................................................................................................................................... 51
Processor................................................................................................................................................... 53
PCI riser cage ............................................................................................................................................ 57
GPU retaining bracket ................................................................................................................................ 58
Expansion board ........................................................................................................................................ 60
PCIe riser board ......................................................................................................................................... 62
PSU air baffle ............................................................................................................................................ 63
Contents 3
Rear drive cage ......................................................................................................................................... 63
Flash-backed write cache procedures ........................................................................................................... 65
FBWC module ................................................................................................................................. 65
Capacitor pack ................................................................................................................................ 67
Capacitor pack holder ...................................................................................................................... 68
Recovering data from the flash-backed write cache .............................................................................. 69
System battery ........................................................................................................................................... 70
System board assembly procedures ............................................................................................................. 71
Install the spare system board ............................................................................................................ 71
Re-entering the server serial number and product ID ............................................................................. 77
Reactivate the HP Smart Array SAS license key ................................................................................... 78
Secondary PCI riser cage blank ................................................................................................................... 79
LFF rear drive cage blank ............................................................................................................................ 80
HP Trusted Platform Module......................................................................................................................... 81
Troubleshooting .......................................................................................................................... 82
Troubleshooting resources ........................................................................................................................... 82
Diagnostic tools .......................................................................................................................... 83
HP product QuickSpecs .............................................................................................................................. 83
HP Insight Diagnostics ................................................................................................................................ 83
HP Insight Diagnostics survey functionality .......................................................................................... 83
HP Insight Remote Support software ............................................................................................................. 83
HP ROM-Based Setup Utility ........................................................................................................................ 84
Integrated Management Log ........................................................................................................................ 84
USB support and functionality ...................................................................................................................... 84
USB support .................................................................................................................................... 84
Internal USB functionality .................................................................................................................. 85
External USB functionality ................................................................................................................. 85
Automatic Server Recovery .......................................................................................................................... 85
Component identification ............................................................................................................. 86
Front panel components .............................................................................................................................. 86
Front panel LEDs and buttons ....................................................................................................................... 88
Rear panel components .............................................................................................................................. 89
Rear panel LEDs and buttons ....................................................................................................................... 91
PCIe riser board slot definitions ................................................................................................................... 91
System board components .......................................................................................................................... 92
DIMM slot locations .......................................................................................................................... 93
System maintenance switch ............................................................................................................... 93
NMI functionality ............................................................................................................................. 94
Drive numbering ........................................................................................................................................ 94
Drive LED definitions ................................................................................................................................... 95
FBWC module LED definitions ..................................................................................................................... 96
Fan locations ............................................................................................................................................. 98
Cabling ................................................................
Cabling overview ....................................................................................................................................... 99
Front panel cabling .................................................................................................................................... 99
Storage cabling ......................................................................................................................................... 99
4 LFF SATA cabling ........................................................................................................................ 100
4 SFF SATA cabling ....................................................................................................................... 100
6 LFF SATA cabling ........................................................................................................................ 101
6 SFF SATA cabling ....................................................................................................................... 101
8 LFF cabling ................................................................................................................................. 102
..................................................................... 99
Contents 4
8 SFF cabling ................................................................................................................................ 104
8+8 SFF cabling ............................................................................................................................ 106
12 LFF cabling ............................................................................................................................... 109
25 SFF cabling .............................................................................................................................. 110
2 LFF rear drive cabling .................................................................................................................. 112
2 SFF rear drive cabling ................................................................................................................. 113
Capacitor pack cabling ............................................................................................................................ 114
Optical drive cabling ................................................................................................................................ 115
GPU power cabling .................................................................................................................................. 115
Specifications ........................................................................................................................... 118
Environmental specifications ...................................................................................................................... 118
Mechanical specifications ......................................................................................................................... 118
Power supply specifications ....................................................................................................................... 118
HP 460 W CS Gold Hot-plug Power Supply (92% efficiency) ............................................................. 119
HP 460 W CS Platinum Hot-plug Power Supply (94% efficiency) ........................................................ 119
HP 460 W CS Platinum Plus Hot-plug Power Supply (94% efficiency) .................................................. 120
HP 750 W CS Gold Hot-plug Power Supply (92% efficiency) ............................................................. 120
HP 750 W CS Platinum Hot-plug Power Supply (94% efficiency) ........................................................ 121
HP 750 W CS Platinum Plus Hot-plug Power Supply (94% efficiency) .................................................. 121
HP 750 W CS Titanium Hot-plug Power Supply (96% efficiency) ........................................................ 121
HP 750 W CS -48 V DC Hot-plug Power Supply (94% efficiency) ....................................................... 122
HP 1200 W CS Platinum Plus Hot-plug Power Supply (94% efficiency) ................................................ 123
Hot-plug power supply calculations ............................................................................................................ 123
Acronyms and abbreviations ...................................................................................................... 124
Documentation feedback ........................................................................................................... 127
Index ....................................................................................................................................... 128
Contents 5
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Customer self repair 6
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
(http://www.hp.com/go/selfrepair).
Service de garantie "pièces seules"
Votre garantie limitée HP peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de
rechange fournies par HP ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
Customer self repair 7
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).
Servizio di garanzia per i soli componenti
La garanzia limitata HP può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia
del servizio per i soli componenti, HP fornirà gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dovrà sostenere le spese di spedizione
e di manodopera per il servizio.
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
Customer self repair 8
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
(http://www.hp.com/go/selfrepair).
Parts-only Warranty Service (Garantieservice
ausschließlich für Teile)
Ihre HP Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich
für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile kostenlos zur
Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
• Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
• Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
Customer self repair 9
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Servicio de garantía exclusivo de componentes
La garantía limitada de HP puede que incluya un servicio de garantía exclusivo de componentes. Según las
condiciones de este servicio exclusivo de componentes, HP le facilitará los componentes de repuesto sin
cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Customer self repair 10
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Garantieservice "Parts Only"
Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van
de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
(http://www.hp.com/go/selfrepair).
Serviço de garantia apenas para peças
A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do
serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa.
Customer self repair 11
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 12
Customer self repair 13
Customer self repair 14
Customer self repair 15
Illustrated parts catalog
2
Mechanical components
HP continually improves and changes product parts. For complete and current supported parts information,
see the HP PartSurfer website (http://partsurfer.hp.com).
Item Description
1
3
4
5
Secondary PCI riser cage 688037-001 Optional
Primary PCI riser cage 684895-001 Optional2
GPU retaining brackets 684901-001 Mandatory
a) Secondary GPU bracket — —
b) Primary GPU bracket — —
Access panel — —
a) Access panel for the 8 LFF, 8 SFF, and 8+8 SFF drive models 687951-001 Mandatory1
b) Access panel for the 12 LFF and 25 SFF drive models* 687952-001 Mandatory1
Air baffle 684891-001 Mandatory
Spare part
number
Customer self
repair (on page 6)
2
1
1
Illustrated parts catalog 16
Item Description
6
7
8
9
10
11
12
13
Fan cage 684890-001 Optional
Capacitor pack holder 687957-001 Mandatory
Optical drive cage 675601-001 Optional
SFF drive blank 670033-001 Mandatory
LFF drive blank 675039-001 Mandatory
Optical drive bracket 507260-001 Mandatory
PSU air baffle 684894-001 Mandatory
Hardware blank kit 687953-001 Mandatory
a) Optical drive blank* — —
b) Fan blank* — —
c) Heatsink blank* — —
d) Power supply blank* — —
Spare part
number
Customer self
repair (on page 6)
2
1
2
1
1
1
1
1
* Not shown
1
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the type
of warranty service designated for your product.
3
No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
1
Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
2
Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces
pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3
No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces
pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1
Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
2
Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
3
No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate
da un “No” nel Catalogo illustrato dei componenti.
1
Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie
diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2
Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei
diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
3
No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen,
muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
Illustrated parts catalog 17
1
Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano
de obra de dicho servicio.
2
Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su
sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
3
No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario
haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos
componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de componentes.
1
Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te
vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2
Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3
No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1
Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
2
Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3
No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia
do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No”
(Não), no catálogo de peças ilustrado.
Illustrated parts catalog 18
Illustrated parts catalog 19
System components
HP continually improves and changes product parts. For complete and current supported parts information,
see the HP PartSurfer website (http://partsurfer.hp.com).
Item Description
14
15
16
PCIe riser board options — —
a) PCIe low-profile riser board 684898-001 Mandatory1
b) PCIe riser board without SAS support* 684897-001 Mandatory1
c) PCIe riser board with SAS support*, † 684896-001 Mandatory1
d) PCIe riser board for the secondary PCI riser cage* 687962-001 Mandatory1
System battery 234556-001 Optional
System board assemblies (include alcohol pad and thermal
compound)
System board assembly for Intel Xeon E5-2400 processors 684893-001 Optional
a) System board with subpan — —
b) System board tray* — —
c) PSU air baffle* — —
d) Accessory kit* — —
Spare part
number
— —
Customer self
repair (on page 6)
2
2
Illustrated parts catalog 20
Item Description
17
18
19
20
System board assembly for Intel Xeon E5-2400 and E5-2400
v2 processors
a) System board with subpan* — —
b) System board tray* — —
c) PSU air baffle* — —
d) Accessory kit* — —
Hot-plug fan module 662520-001 Mandatory
Fan board 684889-001 Mandatory
LFF drive cage assemblies — —
a) 8-bay LFF drive cage assembly 684888-001 Optional2
b) 12-bay LFF drive cage (with expander backplane)* 684886-001 Optional2
c) 2-bay LFF rear drive cage assembly* 684899-001 Mandatory1
LFF drives (8.89 cm, 3.5 in) — —
SAS drives — —
a) 450-GB ENT hard drive 653951-001 Mandatory1
b) 600-GB ENT hard drive* 653952-001 Mandatory1
c) 1-TB MDL hard drive* 653947-001 Mandatory1
d) 2-TB MDL hard drive* 653948-001 Mandatory1
e) 3-TB MDL hard drive* 653959-001 Mandatory1
SATA drives — —
a) 80-GB EV solid state drive* 734563-001 Mandatory1
b) 100-GB MLC EM solid state drive* 653968-001 Mandatory1
c) 120-GB EV solid state drive* 718300-001 Mandatory1
d) 200-GB MLC EM solid state drive* 653969-001 Mandatory1
e) 240-GB EV solid state drive* 741239-001 Mandatory1
f) 240-GB EV solid state drive* 718294-001 Mandatory1
g) 400-GB MLC EM solid state drive* 653970-001 Mandatory1
h) 480-GB EV solid state drive* 718296-001 Mandatory1
i) 500-GB MDL hard drive* 658103-001 Mandatory1
j) 600-GB EV solid state drive* 739960-001 Mandatory1
k) 800-GB EV solid state drive* 718298-001 Mandatory1
l) 1-TB MDL hard drive* 657739-001 Mandatory1
m) 2-TB MDL hard drive* 658102-001 Mandatory1
n) 2-TB MDL hard drive* 739711-001 Mandatory1
o) 3-TB MDL hard drive* 628182-001 Mandatory1
p) 3-TB MDL hard drive* 738041-001 Mandatory1
Spare part
number
732145-001 Optional
Customer self
repair (on page 6)
2
1
1
Illustrated parts catalog 21
Item Description
21
22
q) 3-TB MDL hard drive* 739710-001 Mandatory1
r) 4-TB MDL hard drive* 738352-001 Mandatory1
SFF drive cage assemblies — —
a) 8-bay SFF drive cage assembly 684887-001 Mandatory1
b) 25-bay SFF drive cage with backplane* 687961-001 Mandatory1
c) 2-bay SFF rear drive cage* 684900-001 Mandatory1
SFF drives (6.35 cm, 2.5 in) — —
SAS drives — —
a) 72-GB ENT hard drive 653949-001 Mandatory1
b) 146-GB ENT hard drive* 653950-001 Mandatory1
c) 200-GB SLC solid state drive* 653961-001 Mandatory1
d) 200-GB MLC EM solid state drive* 658580-001 Mandatory1
e) 300-GB 10,000 rpm hard drive* 696739-001 Mandatory1
f) 300-GB 10,000 rpm ENT hard drive* 653955-001 Mandatory1
g) 300-GB 10, 000 rpm ENT hard drive* 728759-001 Mandatory1
h) 300-GB 15,000 rpm ENT hard drive* 653960-001 Mandatory1
i) 400-GB SLC solid state drive* 653962-001 Mandatory1
j) 400-GB MLC solid state drive* 653963-001 Mandatory1
k) 450-GB ENT hard drive* 653956-001 Mandatory1
l) 500-GB MDL hard drive* 653953-001 Mandatory1
m) 600-GB ENT hard drive* 653957-001 Mandatory1
n) 800-GB MLC solid state drive* 653964-001 Mandatory1
o) 900-GB ENT hard drive* 653971-001 Mandatory1
p) 1-TB MDL hard drive* 653954-001 Mandatory1
q) 1.2-TB ENT hard drive* 718292-001 Mandatory1
SATA drives — —
a) 80-GB EV solid state drive* 734562-001 Mandatory1
b) 100-GB MLC solid state drive* 653965-001 Mandatory1
c) 120-GB EV solid state drive* 718136-001 Mandatory1
d) 128-GB solid state drive* 747960-001 Mandatory1
e) 200-GB MLC solid state drive* 653966-001 Mandatory1
f) 240-GB EV solid state drive* 718137-001 Mandatory1
g) 256-GB EV solid state drive* 713480-001 Mandatory1
h) 300-GB EV solid state drive* 739954-001 Mandatory1
i) 400-GB MLC solid state drive* 653967-001 Mandatory1
Spare part
number
Customer self
repair (on page 6)
Illustrated parts catalog 22
Item Description
23
24
25
26
27
j) 480-GB EV solid state drive* 742518-001 Mandatory1
k) 480-GB EV solid state drive* 741569-001 Mandatory1
l) 480-GB EV solid state drive* 735501-001 Mandatory1
m) 480-GB EV solid state drive* 718138-001 Mandatory1
n) 500-GB MDL hard drive* 656107-001 Mandatory1
o) 600-GB EV solid state drive* 739959-001 Mandatory1
p) 800-GB EV solid state drive* 718139-001 Mandatory1
q) 1-TB MDL hard drive* 656108-001 Mandatory1
8-bay SFF drive cage assembly 688038-001 Optional
Front panel assembly 687958-001 Optional
Optical drives (9.5 mm, 0.37 in) — —
a) Optical drive module 675601-001 Mandatory1
b) Slimline 8x/24x DVD-ROM drive* 652294-001 Mandatory1
c) Slimline 8x DVD+R/RW drive* 652295-001 Mandatory1
Power supplies — —
a) HP 460 W CS Gold Hot-plug Power Supply (92% efficiency) 511777-001 Mandatory1
b) HP 460 W CS Platinum Hot plug Power Supply (94%
efficiency)*
c) HP 460 W CS Platinum Plus Hot Plug Power Supply
(94% efficiency)*
d) HP 750 W CS Gold Hot-plug Power Supply
(92% efficiency)*
e) HP 750 W CS Platinum Hot plug Power Supply (94%
efficiency)*
f) HP 750 W CS Platinum Plus Hot Plug Power Supply
(94% efficiency)*
g) HP 750 W CS Titanium Hot-plug Power Supply (96%
efficiency)*
h) HP 750 W CS -48 V DC Hot Plug Power Supply
(94% efficiency)*
i) HP 1200 W CS Platinum Plus Hot-plug Power Supply
(94% efficiency)*
DIMMs — —
a) 2 GB, single-rank x8 PC3-12800E-11 684033-001 Mandatory1
b) 2 GB, single-rank x8 PC3L-10600E-9* 664694-001 Mandatory1
c) 2 GB, single-rank x8 PC3L-12800E-11* 715279-001 Mandatory1
d) 4 GB, single-rank x4 PC3-12800R-11* 664689-001 Mandatory1
e) 4 GB, single-rank x4 PC3L-10600R-9* 664688-001 Mandatory1
f) 4 GB, single-rank, x4 PC3L-12800R-11* 715282-001 Mandatory1
g) 4 GB, dual-rank x8 PC3-12800E-11* 684034-001 Mandatory1
h) 4 GB, dual-rank x8 PC3L-10600E-9* 664695-001 Mandatory1
Spare part
number
742515-001 Mandatory1
660184-001 Mandatory1
511778-001 Mandatory1
742516-001 Mandatory1
660183-001 Mandatory1
700287-001 Mandatory1
639173-001 Mandatory1
660185-001 Mandatory1
Customer self
repair (on page 6)
2
2
Illustrated parts catalog 23
Item Description
28
i) 4 GB, dual-rank, x8 PC3L-12800E-11* 715280-001 Mandatory1
j) 8 GB, single-rank x4 PC3-12800R-11* 664691-001 Mandatory1
k) 8 GB, single-rank, x4 PC3L-12800R-11* 735302-001 Mandatory1
l) 8 GB, dual-rank x4 PC3-12800R-11* 698807-001 Mandatory1
m) 8 GB, dual-rank x4 PC3L-10600R-9* 664690-001 Mandatory1
n) 8 GB, dual-rank, x4 PC3L-12800R-11* 715283-001 Mandatory1
o) 8 GB, dual-rank x8 PC3-12800E-11* 684035-001 Mandatory1
p) 8 GB, dual-rank x8 PC3L-10600E-9* 664696-001 Mandatory1
q) 8 GB, dual-rank, x8, PC3L-12800E-11* 715281-001 Mandatory1
r) 16 GB, dual-rank x4 PC3-12800R-11* 684031-001 Mandatory1
s) 16 GB, dual-rank x4 PC3L-10600R-9* 664692-001 Mandatory1
t) 16 GB, dual-rank, x4 PC3L-12800R-11* 715284-001 Mandatory1
u) 32 GB, quad-rank x4 PC3L-10600L-9* 664693-001 Mandatory1
Processors (include alcohol pad and thermal compound)** — —
Intel Xeon Processors E5-2400 processors — —
a) 1.80-GHz Intel Xeon E5-2403 processor, 4C, 10 MB, 80 W 676949-001 Optional2
b) 1.80-GHz Intel Xeon E5-2450L processor, 8C, 20 MB,
70 W*
c) 1.90-GHz Intel Xeon E5-2420 processor, 6C, 15 MB,
95 W*
d) 2.00-GHz Intel Xeon E5-2430L processor, 6C, 15 MB,
60 W*
e) 2.10-GHz Intel Xeon E5-2450 processor, 8C, 20 MB,
95 W*
f) 2.20-GHz Intel Xeon E5-2407 processor, 4C, 10 MB,
80 W*
g) 2.20-GHz Intel Xeon E5-2430 processor, 6C, 15 MB,
95 W*
h) 2.30-GHz Intel Xeon E5-2470 processor, 8C, 20 MB,
95 W*
i) 2.40-GHz Intel Xeon E5-2440 processor, 6C, 15 MB,
95 W*
Intel Xeon Processors E5-2400 v2 processors — —
a) 1.70-GHz Intel Xeon E5-2450L v2 processor, 10C,25 MB,
60 W*
b) 1.80-GHz Intel Xeon E5-2403 v2 processor, 4C, 10 MB,
80 W*
c) 1.90-GHz Intel Xeon E5-2440 v2 processor, 8C, 20 MB,
95 W*
d) 2.20-GHz Intel Xeon E5-2420 v2 processor, 6C, 15 MB,
80 W*
e) 2.40-GHz Intel Xeon E5-2407 v2 processor, 4C, 10 MB,
80 W*
Spare part
number
676951-001 Optional2
676947-001 Optional2
676950-001 Optional2
676944-001 Optional2
676948-001 Optional2
676946-001 Optional2
676943-001 Optional2
676945-001 Optional2
729108-001 Optional2
729109-001 Optional2
729113-001 Optional2
729111-001 Optional2
729110-001 Optional2
Customer self
repair (on page 6)
Illustrated parts catalog 24
32
Item Description
f) 2.40-GHz Intel Xeon E5-2430L v2 processor, 6C, 15 MB,
Spare part
number
Customer self
repair (on page 6)
729107-001 Optional2
60 W*
g) 2.40-GHz Intel Xeon E5-2470 v2 processor, 10C, 25 MB,
729115-001 Optional2
95 W*
h) 2.50-GHz Intel Xeon E5-2430 v2 processor, 6C, 15 MB,
729112-001 Optional2
80 W*
i) 2.50-GHz Intel Xeon E5-2450 v2 processor, 8C, 20 MB,
729114-001 Optional2
95 W*
29
30
31
Heatsink 677090-001 Optional
Mini-SAS Y-cable kit 754375-001 Mandatory
a) 540-mm Mini-SAS Y-cable* — —
b) 690-mm Mini-SAS Y-cable* — —
c) 780-mm Mini-SAS Y-cable* — —
d) 850-mm Mini-SAS Y-cable (with cable clip)*, ‡ — —
Miscellaneous drive cable kit 687954-001 Mandatory
a) 500.4 mm (19.7 in) Mini-SAS cable* — —
b) 698.5 mm (27.5 in) Mini-SAS cable* — —
c) Two-port SATA cable* — —
2
1
1
Power cable kit 687955-001 Mandatory1
33
34
a) 8-bay SFF drive cage power cable* — —
b) 8-bay LFF drive cage power cable* — —
c) 12-bay LFF and 25-bay SFF drive cage power cables* — —
d) Fan board power cable* — —
e) GPU power cable* — —
Rear drive cage cable kit 687956-001 Mandatory
a) SATA cables* — —
b) Sideband signal cable* — —
Trusted Platform Module* 505836-001 No
3
1
* Not shown
** All processors in this HP ProLiant server must have the same cache size, speed, number of cores, and rated maximum
power consumption.
† The HP Dynamic Smart Array B320i controller embedded in this riser board option requires an HP Smart Array SAS
License Key to support SAS drives. For information on obtaining a license key, see the HP website
(http://www.hp.com/go/saslicense). To activate the license key, use HP SSA. For detailed instructions on how to
activate the license key, see the HP Smart Storage Administrator User Guide on the HP website
(http://www.hp.com/go/smartstorage/docs).
‡ This Mini-SAS Y-cable is not for use in this server.
1
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the type
of warranty service designated for your product.
Illustrated parts catalog 25
3
No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
1
Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
2
Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces
pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3
No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces
pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1
Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
2
Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
3
No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate
da un “No” nel Catalogo illustrato dei componenti.
1
Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie
diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2
Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei
diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
3
No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen,
muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
1
Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano
de obra de dicho servicio.
2
Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su
sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
3
No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario
haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos
componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de componentes.
1
Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te
vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2
Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3
No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1
Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
2
Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Illustrated parts catalog 26
3
No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia
do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No”
(Não), no catálogo de peças ilustrado.
Illustrated parts catalog 27
Removal and replacement procedures
Required tools
You need the following items for some procedures:
• T-25 Torx screwdriver (for screws located inside the front panel quick-release levers)
• T-10/T-15 Torx screwdriver
• HP Insight Diagnostics (on page 83)
Safety considerations
Preventing electrostatic discharge
Before performing service procedures, review all the safety information.
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
Removal and replacement procedures 28
for all rack server installations. A third person may be required to help align the server if the
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe
local occupational health and safety requirements and guidelines for manual material
handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
completely disconnect power from the system.
Server warnings and cautions
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. HP recommends that a minimum of two people are required
server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC/DC power is removed.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply. This device protects the hardware from damage caused
by power surges and voltage spikes and keeps the system in operation during a power failure.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
Removal and replacement procedures 29
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack
can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might
become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
WARNING: To reduce the risk of personal injury or damage to the equipment, adequately
stabilize the rack before extending a component outside the rack. Extend only one component at
a time. A rack may become unstable if more than one component is extended.
WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately
secured at the top and bottom to the building structure.
Preparation procedures
To access some components and perform certain service procedures, you must perform one or more of the
following procedures:
• Access the product front panel ("Remove the security bezel (optional)" on page 31).
• Power down the server (on page 31).
If you must remove a server from a rack or a non-hot-plug component from a server, power down the
server.
• Extend the server from the rack (on page 32).
If you are performing service procedures in an HP, Compaq branded, Telco, or third-party rack cabinet,
you can use the locking feature of the rack rails to support the server and gain access to internal
components.
For more information about Telco rack solutions, see the RackSolutions website
(http://www.racksolutions.com/hp).
• Access the product rear panel (on page 33).
• Remove the server from the rack (on page 34).
If the rack environment, cabling configuration, or the server location in the rack creates awkward
conditions, remove the server from the rack.
Removal and replacement procedures 30
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