HP Pavilion DV7-4296, Pavilion DV7-4285, Pavilion DV7-6156, Pavilion dv7-4300, Pavilion DV7-4290 Maintenance And Service Manual
...
HP Pavilion dv7 Entertainment PC
Maintenance and Service Guide
© Copyright 2010 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HewlettPackard Company under license. Intel and
Core are trademarks of Intel Corporation in
the U.S. and other countries. Microsoft,
Windows, and Windows Vista are
U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Third Edition: December 2010
Second Edition: August 2010
First Edition: April 2010
Document Part Number: 597856-001
Revision B
Revision history
Revision Publication date Description
A August 2010
●
Chapter 1 — added new
descriptions for the following
components:
◦
Hard drive
◦
Processor
◦
WLAN module
●
Chapter 3 and Chapter 4 —
added new spare part numbers
and descriptions for the following
components:
◦
AC adapter
◦
Blu-ray ROM with LightScribe
DVD±R/RW SuperMulti DL
Drive
◦
Hard drive
◦
Processor
◦
Remote control
◦
System board
◦
WLAN module
B December 2010
●
Chapter 1 — added new
descriptions for the following
components:
◦
Hard drive
◦
Processor
◦
WLAN module
●
Chapter 3 and Chapter 4 —
added new spare part numbers
and descriptions for the following
components:
◦
Hard Drive
◦
Processor
◦
Thermal Material Kit
◦
Remote control
◦
WLAN module
iii
iv Revision history
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 Components ..................................................................................................................... 8
Top components ....................................................................................................................... 8
TouchPad ................................................................................................................. 8
TouchPad buttons ...................................................................................................... 9
Lights ..................................................................................................................... 10
Buttons and Fingerprint Reader (select models only) ..................................................... 11
Keys ...................................................................................................................... 12
Front components ................................................................................................................... 13
Right-side components ............................................................................................................ 13
Left-side components ............................................................................................................... 14
Bottom components ................................................................................................................ 15
Display components ............................................................................................................... 16
Wireless antennas (select models only) ..................................................................................... 17
Additional hardware components ............................................................................................ 18
3 Illustrated parts catalog .................................................................................................. 19
Service tag ............................................................................................................................ 20
Computer major components ................................................................................................... 21
Display assembly components ................................................................................................. 28
Flush glass display assembly spare parts .................................................................... 28
Standard display assembly spare parts ...................................................................... 29
Mass storage devices ............................................................................................................. 31
Miscellaneous parts ................................................................................................................ 33
Sequential part number listing .................................................................................................. 34
4 Removal and replacement procedures ............................................................................ 44
Preliminary replacement requirements ....................................................................................... 44
Tools required ......................................................................................................... 44
Service considerations ............................................................................................. 44
vii
Plastic parts ............................................................................................. 44
Cables and connectors ............................................................................. 45
Drive handling ......................................................................................... 45
Grounding guidelines .............................................................................................. 46
Electrostatic discharge damage .................................................................. 46
Packaging and transporting guidelines ........................................ 47
Workstation guidelines .............................................................. 47
Equipment guidelines ................................................................. 48
Component replacement procedures ........................................................................................ 49
Service tag ............................................................................................................. 49
Computer feet ......................................................................................................... 50
Battery ................................................................................................................... 51
Primary hard drive cover .......................................................................................... 52
Hard drive ............................................................................................................. 53
Secondary hard drive .............................................................................................. 55
WLAN module ........................................................................................................ 58
RTC battery ............................................................................................................ 61
Memory module ...................................................................................................... 62
Optical drive .......................................................................................................... 63
Keyboard ............................................................................................................... 65
Top cover ............................................................................................................... 67
Power button board ................................................................................................. 71
Display assembly .................................................................................................... 73
System board ......................................................................................................... 83
USB board ............................................................................................................. 86
Bluetooth module .................................................................................................... 87
Speaker assembly ................................................................................................... 89
Optical drive connector ........................................................................................... 90
Subwoofer ............................................................................................................. 91
Power connector cable ............................................................................................ 93
Fan/heat sink assembly ........................................................................................... 94
Processor ............................................................................................................... 98
5 Setup Utility (BIOS) ....................................................................................................... 101
Starting Setup Utility ............................................................................................................. 101
Using Setup Utility ................................................................................................................ 102
Changing the language of Setup Utility .................................................................... 102
Navigating and selecting in Setup Utility .................................................................. 102
Displaying system information ................................................................................. 103
Restoring default settings in Setup Utility ................................................................... 103
Exiting Setup Utility ............................................................................................... 104
viii
Setup Utility menus ............................................................................................................... 104
Main menu ........................................................................................................... 104
Security menu ....................................................................................................... 104
System Configuration menu .................................................................................... 105
Diagnostics menu .................................................................................................. 105
6 Specifications ............................................................................................................... 106
Computer specifications ........................................................................................................ 106
17.3-inch, HD+ flush glass AntiGlare display specifications ...................................................... 107
17.3-inch, HD+ BrightView display specifications .................................................................... 108
Hard drive specifications ...................................................................................................... 109
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive ................................................. 110
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications ........ 111
System DMA specifications .................................................................................................... 112
System interrupt specifications (discrete) .................................................................................. 112
System interrupt specifications (switchable graphics) ................................................................. 113
System interrupt specifications (UMA) ..................................................................................... 114
System I/O address specifications .......................................................................................... 115
System memory map specifications ......................................................................................... 117
7 Backup and recovery .................................................................................................... 118
Creating recovery discs ........................................................................................................ 119
Backing up your information .................................................................................................. 120
Using Windows Backup and Restore ....................................................................... 121
Using system restore points ..................................................................................... 121
When to create restore points .................................................................. 121
Create a system restore point ................................................................... 121
Restore to a previous date and time .......................................................... 122
Performing a recovery .......................................................................................................... 122
Recovering from the recovery discs .......................................................................... 122
Recovering from the dedicated recovery partition (select models only) ......................... 123
8 Connector pin assignments ........................................................................................... 124
Audio-in (microphone) .......................................................................................................... 124
Audio-out (headphone) ......................................................................................................... 124
External monitor ................................................................................................................... 125
HDMI ................................................................................................................................. 126
RJ-45 (network) .................................................................................................................... 127
Universal Serial Bus .............................................................................................................. 127
ix
9 Power cord set requirements ........................................................................................ 128
Requirements for all countries or regions ................................................................................. 128
Requirements for specific countries or regions .......................................................................... 129
10 Recycling .................................................................................................................... 130
Battery ................................................................................................................................ 130
Display ............................................................................................................................... 130
Index ............................................................................................................................... 136
x
1 Product description
Category Description HP Pavilion dv7
Entertainment PC,
computer model
5000 through
5099
HP Pavilion dv7
Entertainment PC,
computer model
4000 through
4299
Product Name HP Pavilion dv7 Entertainment PC √√
Processors Intel® Core™ i7 processors
Intel Quad Core i7-2820QM 2.30-
GHz processor (SC turbo up to 3.40GHz), 45W (1600 MHz, 8-MB L2
cache)
√
Intel Quad Core i7-2630QM 2.00-
GHz processor (SC turbo up to 2.90GHz), 45W (1600 MHz, 6-MB L2
cache)
√
Intel Core i7-840QM processor with
1.86-GHz, SC turbo up to 3.2-GHz,
Quad 45W (select models only)
√
Intel Core i7-820QM processor with
1.73-GHz, SC turbo up to 3.06-GHz,
Quad 45W (select models only)
√
Intel Core i7-740QM processor with
1.73-GHz, SC turbo up to 2.93-GHz,
Quad 45W (select models only)
√
Intel Core i7-720QM processor with
1.6-GHz, SC turbo up to 2.80-GHz,
Dual 45W (select models only)
√
Intel Core i5 processors
Intel Dual Core i5-580M 2.66-GHz
processor, SC turbo up to 3.33-GHz,
35W
√
Intel Dual Core i5-560M 2.66-GHz
processor, SC turbo up to 3.20-GHz,
35W
√
1
Category Description HP Pavilion dv7
Entertainment PC,
computer model
5000 through
5099
HP Pavilion dv7
Entertainment PC,
computer model
4000 through
4299
Intel Core i5-540M processor with
2.53-GHz, SC turbo up to 3.06-GHz,
Dual 35W
√
Intel Core i5-520M processor with
2.4-GHz, SC turbo up to 2.93-GHz,
Dual 35W
√
Intel Dual Core i5-480M 2.66-GHz
processor, SC turbo up to 3.20-GHz,
35W
√
Intel Dual Core i5-460M 2.53-GHz
processor, SC turbo up to 3.20-GHz,
35W
√
Intel Core i5-450M processor with
2.4-GHz, SC turbo, Dual 35W
√
Intel Core i5-430M processor with
2.26-GHz, SC turbo up to 2.53-GHz,
Dual 35W
√
Intel Core i3 processors
Intel Dual Core i3-390M 2.66-GHz
processor, 35W
√
Intel Dual Core i3-380M 2.53-GHz
processor , 35W
√
Intel Core i3-370M processor with
2.4-GHz, Dual 35W
√
Intel Core i3-350M processor with
2.26-GHz, Dual 35W
√
Intel Pentium® processors
Intel Pentium P6300 2.26-GHz
processor (1066-MHz, 3 MB L3
cache)
√
Intel Pentium P6200 2.13-GHz
processor (1066-MHz, 3 MB L3
cache)
√
Intel Pentium P6100 2.00-GHz
processor (1066-MHz, 3 MB L3
cache)
√
Intel Pentium P6000 processor with
1.86GHz, 1066MHz/3MB L3
√
Chipset Intel HM65 Express Chipset √
Intel HM55 Express Chipset √
2 Chapter 1 Product description
Category Description HP Pavilion dv7
Entertainment PC,
computer model
5000 through
5099
HP Pavilion dv7
Entertainment PC,
computer model
4000 through
4299
Graphics Intel HD Graphics √√
Switchable discrete graphics memory
(select models only)
●
ATI Mobility Radeon™ HD 5650
with 1024-MB (64-MB x 16
DDR3 x 800MHz x 8 PCs)
●
ATI Mobility Radeon HD 5470
with 512-MB (64MB × 16 DDR3 x 800MHz ×
4 PCs)
√√
Supports Blu-ray and/or HD-DVD
playback with HD Decode, DX11
support and HDMI Support (select
models only)
√√
Panels
●
17.3-in, SVA HD+ (1600 x 900)
LED BrightView
√√
●
17.3-in, SVA HD+ (1600 x 900)
LED AntiGlare
√√
●
Flush glass panel cover support √√
●
Support for lighted logo on top
bezel
√√
Memory 2 customer-accessible/upgradeable
SODIMM slots
√√
DDR3, 1333-MHz √√
Supports dual-channel support √√
Supports up to 8 GB of system RAM
in the following configurations
●
8192-MB total system memory
(4096-MB × 2, dual-channel)
●
6144-MB total system memory
(2048-MB × 1 + 4096-MB × 1)
●
4096-MB total system memory
(2048-MB × 2, dual-channel)
●
3072-MB total system memory
(2048-MB × 1 + 1024-MB × 1)
●
2048-MB total system memory
(1024-MB × 2, dual-channel)
●
2048-MB total system memory
(2048-MB × 1)
√√
3
Category Description HP Pavilion dv7
Entertainment PC,
computer model
5000 through
5099
HP Pavilion dv7
Entertainment PC,
computer model
4000 through
4299
Hard drives Supports all Serial ATA (SATA) 9.5-
mm/12.5-mm, 6.35-cm (2.50-in)
hard drives
√√
Supports up to 2 hard drives √√
Support for solid-state drives (SSD) √√
Support for HP ProtectSmart Hard
Drive Protection
√√
Dual hard drive configurations:
●
2-TB (1-TB, 5400-rpm × 2)
●
1500-GB (750-GB, 5400-rpm ×
2)
●
1280-GB (640-GB, 5400-rpm ×
2)
●
1000-GB (500-GB, 7200-rpm x
2)
●
640-GB (320-GB, 7200-rpm ×
2)
●
500-GB (250-GB, 7200-rpm ×
2)
●
160-GB SSD + 500-GB, 7200rpm
√√
Single hard drive configurations:
●
1-TB, 5400-rpm, 12.5 mm
●
750-GB, 5400-rpm, 12.5 mm
●
640-GB, 5400-rpm, 9.5 mm
●
500-GB, 7200-rpm, 9.5 mm
●
320-GB, 7200-rpm, 9.5 mm
●
250-GB, 7200-rpm, 9.5 mm
●
160-GB, SSD
√√
Optical drives 12.7-mm tray load √√
Serial ATA √√
Fixed (1 screw for removal) √√
4 Chapter 1 Product description
Category Description HP Pavilion dv7
Entertainment PC,
computer model
5000 through
5099
HP Pavilion dv7
Entertainment PC,
computer model
4000 through
4299
Support for the following optical
drives:
●
DVD±RW and CD-RW
SuperMulti Double-Layer Combo
Drive with LightScribe
●
Blu-ray ROM with LightScribe
DVD±R/RW SuperMulti DL Drive
√√
Webcam Low-light VGA camera √√
Fixed (no tilt) √√
Activity LED √√
640 × 480 by 24 frames per second √√
Microphone 2 omnidirectional microphones, dual-
array with appropriate software
(supports beam forming, echo
cancellation, and noise suppression)
√√
Audio HD Audio (IDT) √√
Dolby advance audio √√
Beats Audio √√
Integrated subwoofer (select models
only)
√√
Supports Microsoft® Premium
Requirements
√√
Pavilion-branded Altec Lansing
speakers
√√
Ethernet Integrated 10/100/1000 network
interface card (NIC)
√√
Wireless Integrated wireless local area network (WLAN) options by way of
wireless module:
Atheros AR9285 802.11b/g/n
module
√√
Broadcom 4312G 802.11b/g WiFi
and 2070 Bluetooth 2.1+EDR Combo
Adapter
√√
Broadcom 4313 802.11b/g/n 1x1
WiFi and 2070 Bluetooth 2.1+EDR
Combo adapter (BT3.0+HS ready)
√√
Broadcom 4322 802.11a/b/g/n
WLAN module
√√
5
Category Description HP Pavilion dv7
Entertainment PC,
computer model
5000 through
5099
HP Pavilion dv7
Entertainment PC,
computer model
4000 through
4299
Broadcom BCM94313 802.11b/g/n
WLAN module
√√
Intel 1000 802.11b/g/n WLAN
module
√√
Ralink 8190BC8 802.11a/b/g/n
2×2 WiFi and Bluetooth 3.0+HS
Combo Adapter
√
Ralink RT3090BC4 802.11b/g/n
1x1 WiFi and Bluetooth 2.1+EDR
Combo Adapter (BT3.0+HS ready)
√√
External media card 5-in-1 Digital Media Reader √√
Digital Media Slot supports Secure
Digital (SD) Memory Card,
MultiMediaCard (MMC), Secure
Digital High Capacity (SDHC),
Memory Stick (MS), Memory Stick Pro
(MSP), xD Picture Card (XD)
√√
Internal media card One half-size mini-card slot for WLAN √√
Ports Audio-in (stereo microphone) √√
Headphone/line out √√
eSATA (combined with USB) √√
High-Definition Multimedia Interface
(HDMI) v1.3 supporting 1080p and
1920x1080 at 60Hz and
1920x1200 at 60Hz DVI Mode
√√
Hot Plug/Unplug and auto detect for
correct output to wide-aspect
√√
RJ-45 (Ethernet, includes link and
activity lights)
√√
USB 2.0 (three ports) √√
VGA (Dsub 15-pin)
●
1600 x 1200 external resolution
at 75Hz
●
1920 x 1200 external resolution
at 75Hz
√√
AC Smart Pin adapter √√
Keyboard/pointing devices 17-in full-size keyboard with
numeric keypad
√√
6 Chapter 1 Product description
Category Description HP Pavilion dv7
Entertainment PC,
computer model
5000 through
5099
HP Pavilion dv7
Entertainment PC,
computer model
4000 through
4299
Dura-coat, Island style √√
Mylar clickpad cover √√
Clickpad √√
TouchPad supports 2-way scrolling √√
Multitouch gestures enabled as
default
√√
Taps enabled as default √√
Power requirements 9-cell 2.80-Ah Li-ion battery √√
6-cell 2.80-Ah Li-ion battery √√
6-cell 2.55-Ah Li-ion battery √√
120-W AC adapter √√
90-W AC adapter √√
65-W AC adapter √√
Security Security cable lock √√
Fingerprint reader with Digital
Persona software support (select
models only)
√√
Operating system Preinstalled: √√
Windows® 7 Professional (32 and
64 bit)
√√
Windows 7 Home Premium (32 and
64 bit)
√√
Windows 7 Home Basic (32 and 64
bit)
√√
Serviceability AC adapter √√
Battery (system) √√
Hard drives (2) √√
Memory module √√
Optical drive √√
WLAN module √√
7
2 Components
Top components
TouchPad
Component Function
TouchPad Moves the pointer and selects or activates items on the screen.
To view or change the pointing device preferences:
1. Select Start > Devices and Printers.
2. Right-click the device representing the computer.
3. Select Mouse settings.
8 Chapter 2 Components
TouchPad buttons
Item Description Function
1
TouchPad On/Off button Turns the TouchPad on and off. Press and hold
the button for two seconds to turn the TouchPad
on and off.
2 Left TouchPad button Functions like the left button on an external
mouse.
3 Right TouchPad button Functions like the right button on an external
mouse.
To view or change pointing device preferences:
1. Select Start > Devices and Printers.
2. Right-click the device representing your computer.
3. Select Mouse settings.
Top components
9
Lights
Item Description Function
1 Caps Lock light On—The Caps Lock is on.
2Power light
●
On—The computer is on.
●
Flashing—The computer is in Sleep.
●
Off—The computer is off or in Hibernation.
3 Volume Mute light Amber—The computer sound is off.
4 Wireless light
●
White—An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is detected.
●
Amber—No wireless devices are detected.
5 TouchPad light Amber—The TouchPad is disabled.
6 Fingerprint Reader light
●
White—The fingerprint was read.
●
Amber—The fingerprint was not read.
10 Chapter 2 Components
Buttons and Fingerprint Reader (select models only)
Item Description Function
1 Power button Press the Power button to:
●
Turn on the computer.
●
Initiate Sleep.
●
Exit Sleep.
●
Exit Hibernation.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the Power button for at
least 5 seconds to shut down the computer.
For more information about the power settings, select Start >
Control Panel > System and Security > Power Options.
2 Fingerprint Reader (select models only) Allows a fingerprint logon to Windows, instead of a password
logon.
This table describes the factory settings. For information about changing the factory settings, see Help
and Support.
Top components
11
Keys
Item Description Function
1 esc key Press the esc and fn keys at the same time to display system
information.
2 fn key Press the at the same time as a function key or the esc key to
execute frequently used system functions.
3 Windows Logo key Displays the Windows Start menu.
4 Windows Applications key Displays a shortcut menu for items beneath the cursor.
5 Integrated numeric keypad Functions like the keys on an external numeric keypad.
6 Function keys Press a function key and the fn key at the same time to execute
frequently used system functions.
12 Chapter 2 Components
Front components
Description Function
Speakers Produce sound.
Right-side components
Item Description Function
1Power light
●
On—The computer is on.
●
Flashing—The computer is in Sleep.
●
Off—The computer is off or in Hibernation.
2 Hard Disk Drive light
●
White—The hard disk drive is active.
●
Amber—The hard disk drive is parked.
3 USB ports (2) Connect optional USB devices.
4 Optical Drive light Flashing—Accessing the optical drive.
5 Optical drive Reads optical discs and, on select models, writes to optical discs.
6 AC Adapter light
●
On—The computer is connected to external power.
●
Off—The computer is not connected to external power.
7 Power connector Connects an AC adapter.
8 Security Cable slot Connects an optional security cable. The security cable is
designed to act as a deterrent, but might not prevent the computer
from being mishandled or stolen.
Front components
13
Left-side components
Item Description Function
1 Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
2 External Monitor port Connects an external VGA monitor or projector.
3 RJ-45 (network) jack Connects a network cable.
4 HDMI port Connects an optional video or audio device, such as a high-
definition television, or any compatible digital or audio
component.
5 eSATA/USB port (select models only) Connects an optional high-performance eSATA component, such
as an eSATA external hard drive, or connects an optional USB
device.
NOTE: Depending on the computer model, the computer might
include only a USB port.
6 USB port Connects an optional USB device.
7 Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array
microphone, monarural microphone.
8 Audio-out (headphone) jack Produces sound when connected to optional powered stereo
speakers, headphones, ear buds, a headset, or television audio.
9 SD card reader Reads SD cards that are inserted into the reader.
14 Chapter 2 Components
Bottom components
Item Description Function
1 Battery bay Holds the battery.
2 Battery Release latch Releases the battery from the battery bay.
3 Vents (7) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
4 Primary Hard Drive bay Holds the primary hard drive, the memory module, and the WLAN
module (select models only).
CAUTION: To prevent an unresponsive system, replace the
wireless module with a wireless module authorized for use by the
governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact technical support through Help and
Support.
5 Integrated subwoofer Provides superior bass sound.
Bottom components
15
Display components
Item Description Function
1 Internal microphones (2) Record sound.
2 Webcam light On—The webcam is in use.
3 Webcam Records video, and captures still photographs.
16 Chapter 2 Components
Wireless antennas (select models only)
On select computer models, at least two antennas (1, 2) send and receive signals from one or more
wireless devices. These antennas are not visible from the outside of the computer.
NOTE: For optimal transmission, keep the areas immediately around the antennas free from
obstructions.
To review wireless regulatory notices, see the country-specific section of the Regulatory, Safety and
Environmental Notices chapter in Help and Support.
Wireless antennas (select models only)
17
Additional hardware components
Item Description Function
1 Power cord* Connects an AC adapter to an AC outlet.
2 AC adapter Converts AC power to DC power.
3 Battery* Provides power when the computer is not connected to an external
power source.
* Batteries and power cords vary in appearance by region and country.
18 Chapter 2 Components
3 Illustrated parts catalog
19
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
(1) Product name: This is the product name affixed to the front of the computer.
(2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
(3) Part number/Product number (p/n): This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components and
parts are needed.
(4) Warranty period: This number describes the duration of the warranty period for the computer.
(5) Model description: This is the alphanumeric identifier needed to locate documents, drivers, and
support for the computer.
20 Chapter 3 Illustrated parts catalog
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