HP Pavilion dv7-4100, Pavilion dv7 Maintenance And Service Manual
HP Pavilion dv7 Entertainment PC
Maintenance and Service Guide
© Copyright 2010 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HewlettPackard Company under license. Intel and
Core are trademarks of Intel Corporation in
the U.S. and other countries. Microsoft,
Windows, and Windows Vista are
U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: August 2010
First Edition: April 2010
Document Part Number: 597856-001
Revision A
Revision history
Revision Publication date Description
A August 2010
●
Chapter 1 — added new
descriptions for the following
components:
◦
Hard drive
◦
Processor
◦
WLAN module
●
Chapter 3 and Chapter 4 —
added new spare part numbers
and descriptions for the following
components:
◦
AC adapter
◦
Blu-ray ROM with LightScribe
DVD±R/RW SuperMulti DL
Drive
◦
Hard drive
◦
Processor
◦
Remote control
◦
System board
◦
WLAN module
ENWW iii
iv Revision history ENWW
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
ENWW v
vi Safety warning notice ENWW
Table of contents
1 Product description ........................................................................................................... 1
2 Components ..................................................................................................................... 6
Top components ....................................................................................................................... 6
TouchPad ................................................................................................................. 6
TouchPad buttons ...................................................................................................... 7
Lights ....................................................................................................................... 8
Buttons and Fingerprint Reader (select models only) ....................................................... 9
Keys ...................................................................................................................... 10
Front components ................................................................................................................... 11
Right-side components ............................................................................................................ 11
Left-side components ............................................................................................................... 12
Bottom components ................................................................................................................ 13
Display components ............................................................................................................... 14
Wireless antennas (select models only) ..................................................................................... 15
Additional hardware components ............................................................................................ 16
3 Illustrated parts catalog .................................................................................................. 17
Service tag ............................................................................................................................ 18
Computer major components ................................................................................................... 19
Display assembly components ................................................................................................. 26
Flush glass display assembly spare parts .................................................................... 26
Standard display assembly spare parts ...................................................................... 27
Mass storage devices ............................................................................................................. 29
Miscellaneous parts ................................................................................................................ 30
Sequential part number listing .................................................................................................. 31
4 Removal and replacement procedures ............................................................................ 39
Preliminary replacement requirements ....................................................................................... 39
Tools required ......................................................................................................... 39
Service considerations ............................................................................................. 39
Plastic parts ............................................................................................. 39
Cables and connectors ............................................................................. 40
ENWW vii
Drive handling ......................................................................................... 40
Grounding guidelines .............................................................................................. 41
Electrostatic discharge damage .................................................................. 41
Packaging and transporting guidelines ........................................ 42
Workstation guidelines .............................................................. 42
Equipment guidelines ................................................................. 43
Component replacement procedures ........................................................................................ 44
Service tag ............................................................................................................. 44
Computer feet ......................................................................................................... 45
Battery ................................................................................................................... 46
Primary hard drive cover .......................................................................................... 47
Hard drive ............................................................................................................. 48
Secondary hard drive .............................................................................................. 50
WLAN module ........................................................................................................ 52
RTC battery ............................................................................................................ 56
Memory module ...................................................................................................... 57
Optical drive .......................................................................................................... 58
Keyboard ............................................................................................................... 60
Top cover ............................................................................................................... 62
Power button board ................................................................................................. 66
Display assembly .................................................................................................... 68
System board ......................................................................................................... 78
USB board ............................................................................................................. 81
Bluetooth module .................................................................................................... 82
Speaker assembly ................................................................................................... 84
Optical drive connector ........................................................................................... 85
Subwoofer ............................................................................................................. 86
Power connector cable ............................................................................................ 88
Fan/heat sink assembly ........................................................................................... 89
Processor ............................................................................................................... 93
5 Setup Utility (BIOS) ......................................................................................................... 95
Starting Setup Utility ............................................................................................................... 95
Using Setup Utility .................................................................................................................. 96
Changing the language of Setup Utility ...................................................................... 96
Navigating and selecting in Setup Utility .................................................................... 96
Displaying system information ................................................................................... 97
Restoring default settings in Setup Utility ..................................................................... 97
Exiting Setup Utility ................................................................................................. 98
Setup Utility menus ................................................................................................................. 98
Main menu ............................................................................................................. 98
Security menu ......................................................................................................... 98
System Configuration menu ...................................................................................... 99
viii ENWW
Diagnostics menu .................................................................................................... 99
6 Specifications ............................................................................................................... 100
Computer specifications ........................................................................................................ 100
17.3-inch, HD+ flush glass AntiGlare display specifications ...................................................... 101
17.3-inch, HD+ BrightView display specifications .................................................................... 102
Hard drive specifications ...................................................................................................... 103
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive ................................................. 104
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications ........ 105
System DMA specifications .................................................................................................... 106
System interrupt specifications (discrete) .................................................................................. 106
System interrupt specifications (switchable graphics) ................................................................. 107
System interrupt specifications (UMA) ..................................................................................... 108
System I/O address specifications .......................................................................................... 109
System memory map specifications ......................................................................................... 111
7 Backup and recovery .................................................................................................... 112
Creating recovery discs ........................................................................................................ 113
Backing up your information .................................................................................................. 114
Using Windows Backup and Restore ....................................................................... 115
Using system restore points ..................................................................................... 115
When to create restore points .................................................................. 115
Create a system restore point ................................................................... 115
Restore to a previous date and time .......................................................... 116
Performing a recovery .......................................................................................................... 116
Recovering from the recovery discs .......................................................................... 116
Recovering from the dedicated recovery partition (select models only) ......................... 117
8 Connector pin assignments ........................................................................................... 118
Audio-in (microphone) .......................................................................................................... 118
Audio-out (headphone) ......................................................................................................... 118
External monitor ................................................................................................................... 119
HDMI ................................................................................................................................. 120
RJ-45 (network) .................................................................................................................... 121
Universal Serial Bus .............................................................................................................. 121
9 Power cord set requirements ........................................................................................ 122
Requirements for all countries or regions ................................................................................. 122
Requirements for specific countries or regions .......................................................................... 123
10 Recycling .................................................................................................................... 124
Battery ................................................................................................................................ 124
ENWW ix
Display ............................................................................................................................... 124
Index ............................................................................................................................... 130
x ENWW
1 Product description
Category Description
Product Name HP Pavilion dv7 Entertainment PC
Processors Intel® Core™ i7 processors
Intel Core i7-840QM processor with 1.86-GHz, SC turbo up to 3.2-GHz, Quad
45W (select models only)
Intel Core i7-820QM processor with 1.73-GHz, SC turbo up to 3.06-GHz, Quad
45W (select models only)
Intel Core i7-740QM processor with 1.73-GHz, SC turbo up to 2.93-GHz, Quad
45W (select models only)
Intel Core i7-720QM processor with 1.6-GHz, SC turbo up to 2.8-GHz, Dual 45W
(select models only)
Intel Core i5 processors
Intel Core i5-540M processor with 2.53-GHz, SC turbo up to 3.06-GHz, Dual 35W
Intel Core i5-520M processor with 2.4-GHz, SC turbo up to 2.93-GHz, Dual 35W
Intel Core i5-450M processor with 2.4-GHz, SC turbo, Dual 35W
Intel Core i5-430M processor with 2.26-GHz, SC turbo up to 2.53-GHz, Dual 35W
Intel Core i3 processors
Intel Core i3-370M processor with 2.4-GHz, Dual 35W
Intel Core i3-350M processor with 2.26-GHz, Dual 35W
Intel Pentium® processors
Intel Pentium P6200 2.13-GHz processor (1066-MHz, 3 MB L3 cache)
Intel Pentium P6100 2.00-GHz processor (1066-MHz, 3 MB L3 cache)
Intel Pentium P6000 processor with 1.86GHz, 1066MHz/3MB L3
Chipset Intel HM55 Express
Graphics Intel HD Graphics
ENWW 1
Category Description
Switchable discrete graphics memory (select models only)
●
ATI Mobility Radeon™ HD 5650 with 1024-MB (64-MB x 16 DDR3 x
800MHz x 8 PCs)
●
ATI Mobility Radeon HD 5470 with 512-MB (64-MB × 16 DDR3 x 800MHz ×
4 PCs)
Supports Blu-ray and/or HD-DVD playback with HD Decode, DX11 support and
HDMI Support (select models only)
Panels
●
17.3-in, SVA HD+ (1600 x 900) LED BrightView
●
17.3-in, SVA HD+ (1600 x 900) LED AntiGlare
●
Flush glass panel cover support
●
Support for lighted logo on top bezel
Memory 2 customer-accessible/upgradeable SODIMM slots
DDR3, 1333-MHz
Supports dual-channel support
Supports up to 8 GB of system RAM in the following configurations
●
8192-MB total system memory (4096-MB × 2, dual-channel)
●
6144-MB total system memory (2048-MB × 1 + 4096-MB × 1)
●
4096-MB total system memory (2048-MB × 2, dual-channel)
●
3072-MB total system memory (2048-MB × 1 + 1024-MB × 1)
●
2048-MB total system memory (1024-MB × 2, dual-channel)
●
2048-MB total system memory (2048-MB × 1)
Hard drives Supports all Serial ATA (SATA) 9.5-mm/12.5-mm, 6.35-cm (2.50-in) hard drives
Supports up to 2 hard drives
Support for solid-state drives (SSD)
Support for HP ProtectSmart Hard Drive Protection
Dual hard drive configurations:
●
2-TB (1-TB, 5400-rpm × 2)
●
1500-GB (750-GB, 5400-rpm × 2)
●
1280-GB (640-GB, 5400-rpm × 2)
●
1000-GB (500-GB, 7200-rpm x 2)
●
640-GB (320-GB, 7200-rpm × 2)
●
500-GB (250-GB, 7200-rpm × 2)
●
160-GB SSD + 500-GB, 7200-rpm
2 Chapter 1 Product description ENWW
Category Description
Single hard drive configurations:
●
1-TB, 5400-rpm, 12.5 mm
●
750-GB, 5400-rpm, 12.5 mm
●
640-GB, 5400-rpm, 9.5 mm
●
500-GB, 7200-rpm, 9.5 mm
●
320-GB, 7200-rpm, 9.5 mm
●
250-GB, 7200-rpm, 9.5 mm
●
160-GB, SSD
Optical drives 12.7-mm tray load
Serial ATA
Fixed (1 screw for removal)
Support for the following optical drives:
●
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe
●
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive
Webcam Low-light VGA camera
Fixed (no tilt)
Activity LED
640 × 480 by 24 frames per second
Microphone 2 omnidirectional microphones, dual-array with appropriate software (supports
beam forming, echo cancellation, and noise suppression)
Audio HD Audio (IDT)
Dolby advance audio
Beats Audio
Integrated subwoofer (select models only)
Supports Microsoft® Premium Requirements
Pavilion-branded Altec Lansing speakers
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of
wireless module:
Atheros AR9285 802.11b/g/n module
Broadcom 4312G 802.11b/g WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter
Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo
adapter (BT3.0+HS ready)
ENWW 3
Category Description
Broadcom 4322 802.11a/b/g/n WLAN module
Broadcom BCM94313 802.11b/g/n WLAN module
Intel 1000 802.11b/g/n WLAN module
Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo
Adapter (BT3.0+HS ready)
External media card 5-in-1 Digital Media Reader
Digital Media Slot supports Secure Digital (SD) Memory Card, MultiMediaCard
(MMC), Secure Digital High Capacity (SDHC), Memory Stick (MS), Memory Stick
Pro (MSP), xD Picture Card (XD)
Internal media card One half-size mini-card slot for WLAN
Ports Audio-in (stereo microphone)
Headphone/line out
eSATA (combined with USB)
High-Definition Multimedia Interface (HDMI) v1.3 supporting 1080p and
1920x1080 at 60Hz and 1920x1200 at 60Hz DVI Mode
Hot Plug/Unplug and auto detect for correct output to wide-aspect
RJ-45 (Ethernet, includes link and activity lights)
USB 2.0 (three ports)
VGA (Dsub 15-pin)
●
1600 x 1200 external resolution at 75Hz
●
1920 x 1200 external resolution at 75Hz
AC Smart Pin adapter
Keyboard/pointing devices 17-in full-size keyboard with numeric keypad
Dura-coat, Island style
Mylar clickpad cover
Clickpad
TouchPad supports 2-way scrolling
Multitouch gestures enabled as default
Taps enabled as default
Power requirements 6-cell 2.55-Ah Li-ion battery
6-cell 2.8-Ah Li-ion battery
9-cell 2.8-Ah Li-ion battery
120-W AC adapter (select models only)
90-W AC adapter (discrete models)
4 Chapter 1 Product description ENWW
Category Description
65-W AC adapter (select models only)
Security Kensington security lock
Fingerprint reader with Digital Persona software support (select models only)
Operating system Preinstalled:
Windows® 7 Professional (32 and 64 bit)
Windows 7 Home Premium (32 and 64 bit)
Windows 7 Home Basic (32 and 64 bit)
Serviceability AC adapter
Battery (system)
Hard drives (2)
Memory module
Optical drive
WLAN module
ENWW 5
2 Components
Top components
TouchPad
Component Function
TouchPad Moves the pointer and selects or activates items on the screen.
To view or change the pointing device preferences:
1. Select Start > Devices and Printers.
2. Right-click the device representing the computer.
3. Select Mouse settings.
6 Chapter 2 Components ENWW
TouchPad buttons
Item Description Function
1
TouchPad On/Off button Turns the TouchPad on and off. Press and hold
the button for two seconds to turn the TouchPad
on and off.
2 Left TouchPad button Functions like the left button on an external
mouse.
3 Right TouchPad button Functions like the right button on an external
mouse.
To view or change pointing device preferences:
1.
Select Start > Devices and Printers.
2. Right-click the device representing your computer.
3. Select Mouse settings.
ENWW
Top components
7
Lights
Item Description Function
1 Caps Lock light On—The Caps Lock is on.
2Power light
●
On—The computer is on.
●
Flashing—The computer is in Sleep.
●
Off—The computer is off or in Hibernation.
3 Volume Mute light Amber—The computer sound is off.
4 Wireless light
●
White—An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is detected.
●
Amber—No wireless devices are detected.
5 TouchPad light Amber—The TouchPad is disabled.
6 Fingerprint Reader light
●
White—The fingerprint was read.
●
Amber—The fingerprint was not read.
8 Chapter 2 Components ENWW
Buttons and Fingerprint Reader (select models only)
Item Description Function
1 Power button Press the Power button to:
●
Turn on the computer.
●
Initiate Sleep.
●
Exit Sleep.
●
Exit Hibernation.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the Power button for at
least 5 seconds to shut down the computer.
For more information about the power settings, select Start >
Control Panel > System and Security > Power Options.
2 Fingerprint Reader (select models only) Allows a fingerprint logon to Windows, instead of a password
logon.
This table describes the factory settings. For information about changing the factory settings, see Help
and Support.
ENWW
Top components
9
Keys
Item Description Function
1 esc key Press the esc and fn keys at the same time to display system
information.
2 fn key Press the at the same time as a function key or the esc key to
execute frequently used system functions.
3 Windows Logo key Displays the Windows Start menu.
4 Windows Applications key Displays a shortcut menu for items beneath the cursor.
5 Integrated numeric keypad Functions like the keys on an external numeric keypad.
6 Function keys Press a function key and the fn key at the same time to execute
frequently used system functions.
10 Chapter 2 Components ENWW
Front components
Description Function
Speakers Produce sound.
Right-side components
Item Description Function
1Power light
●
On—The computer is on.
●
Flashing—The computer is in Sleep.
●
Off—The computer is off or in Hibernation.
2 Hard Disk Drive light
●
White—The hard disk drive is active.
●
Amber—The hard disk drive is parked.
3 USB ports (2) Connect optional USB devices.
4 Optical Drive light Flashing—Accessing the optical drive.
5 Optical drive Reads optical discs and, on select models, writes to optical discs.
6 AC Adapter light
●
On—The computer is connected to external power.
●
Off—The computer is not connected to external power.
7 Power connector Connects an AC adapter.
8 Security Cable slot Connects an optional security cable. The security cable is
designed to act as a deterrent, but might not prevent the computer
from being mishandled or stolen.
ENWW
Front components
11
Left-side components
Item Description Function
1 Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
2 External Monitor port Connects an external VGA monitor or projector.
3 RJ-45 (network) jack Connects a network cable.
4 HDMI port Connects an optional video or audio device, such as a high-
definition television, or any compatible digital or audio
component.
5 eSATA/USB port (select models only) Connects an optional high-performance eSATA component, such
as an eSATA external hard drive, or connects an optional USB
device.
NOTE: Depending on the computer model, the computer might
include only a USB port.
6 USB port Connects an optional USB device.
7 Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array
microphone, monarural microphone.
8 Audio-out (headphone) jack Produces sound when connected to optional powered stereo
speakers, headphones, ear buds, a headset, or television audio.
9 SD card reader Reads SD cards that are inserted into the reader.
12 Chapter 2 Components ENWW
Bottom components
Item Description Function
1 Battery bay Holds the battery.
2 Battery Release latch Releases the battery from the battery bay.
3 Vents (7) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
4 Primary Hard Drive bay Holds the primary hard drive, the memory module, and the WLAN
module (select models only).
CAUTION: To prevent an unresponsive system, replace the
wireless module with a wireless module authorized for use by the
governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact technical support through Help and
Support.
5 Integrated subwoofer Provides superior bass sound.
ENWW
Bottom components
13
Display components
Item Description Function
1 Internal microphones (2) Record sound.
2 Webcam light On—The webcam is in use.
3 Webcam Records video, and captures still photographs.
14 Chapter 2 Components ENWW
Wireless antennas (select models only)
On select computer models, at least two antennas (1, 2) send and receive signals from one or more
wireless devices. These antennas are not visible from the outside of the computer.
NOTE: For optimal transmission, keep the areas immediately around the antennas free from
obstructions.
To review wireless regulatory notices, see the country-specific section of the Regulatory, Safety and
Environmental Notices chapter in Help and Support.
ENWW
Wireless antennas (select models only)
15
Additional hardware components
Item Description Function
1 Power cord* Connects an AC adapter to an AC outlet.
2 AC adapter Converts AC power to DC power.
3 Battery* Provides power when the computer is not connected to an external
power source.
* Batteries and power cords vary in appearance by region and country.
16 Chapter 2 Components ENWW
3 Illustrated parts catalog
ENWW 17
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
(1) Product name: This is the product name affixed to the front of the computer.
(2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
(3) Part number/Product number (p/n): This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components and
parts are needed.
(4) Warranty period: This number describes the duration of the warranty period for the computer.
(5) Model description: This is the alphanumeric identifier needed to locate documents, drivers, and
support for the computer.
18 Chapter 3 Illustrated parts catalog ENWW
Computer major components
Item Description Spare part number
(1) 17.3-in display assembly:
HD+ AntiGlare display assembly with webcam and 2 microphones for use on
computer models equipped with a flush glass display assembly
605325-001
ENWW
Computer major components
19
Item Description Spare part number
HD+ BrightView display assembly with webcam and 2 microphones for use on
computer models equipped with a standard display assembly in black
605327-001
HD+ BrightView display assembly with webcam and 2 microphones for use on
computer models equipped with a standard display assembly in silver
605324-001
HD+ Brightview display assembly with webcam and 2 microphones for use on
computer models equipped with a standard display assembly in white
609788-001
NOTE: See
Display assembly components on page 26 for more information on display assembly spare part
numbers.
(2) Keyboard (includes keyboard cable)
NOTE: For a detailed list of available keyboards, see
Sequential part number
listing on page 31.
605344-xxx
(3) Power button board (includes cable) 605358-001
(4) Top cover (includes TouchPad and TouchPad buttons):
For use only with silver computer models equipped with a fingerprint reader, and
includes a fingerprint reader board
605346-001
For use only with black computer models not equipped with a fingerprint reader 605347-001
For use only with white computer models not equipped with a fingerprint reader 609789-001
(5) Speaker assembly 605356-001
(6) Power connector and cable 605364-001
(7) Fan/heat sink assembly (includes replacement thermal material):
For use only with computer models equipped with graphics subsystems with UMA
memory
603690-001
For use only with computer models equipped with ATI Mobility Radeon HD 5470
graphics subsystems with discrete memory
604787-001
For use only with computer models equipped with ATI Mobility Radeon HD 5650
graphics subsystems with discrete memory
603691-001
(8) Processor (includes replacement thermal material):
Intel Core i7-840QM processor with 1.86-GHz, SC turbo up to 3.06-GHz, Quad
45W
612260-001
Intel Core i7-820QM processor with 1.73-GHz, SC turbo up to 3.06-GHz, Quad
45W
583053-001
Intel Core i7-740QM processor with 1.73-GHz, SC turbo up to 3.06-GHz, Quad
45W
612259-001
Intel Core i7-720QM processor with 1.6-GHz, SC turbo up to 2.8-GHz, Dual 45W 586170-001
Intel Core i5-540M processor with 2.53-GHz, SC turbo up to 3.06-GHz, Dual 35W 594188-001
Intel Core i5-520M processor with 2.4-GHz, SC turbo up to 2.93-GHz, Dual 35W 594187-001
Intel Core i5-450M processor with 2.40-GHz, SC turbo up to 2.53-GHz, Dual 35W 613585-001
20 Chapter 3 Illustrated parts catalog ENWW
Loading...