HP Pavilion DM1z-3000, Pavilion dm1-3000, Pavilion dm1-3100 Maintenance And Service Manual

HP Pavilion dm1 Notebook PC
Maintenance and Service Guide
© Copyright 2010 Hewlett-Packard Development Company, L.P.
AMD Turion and ATI Mobile Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: December 2010
Document Part Number: 631531–001
Safety Warning Notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
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Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 5
Top components ................................................................................................................................... 5
TouchPad ............................................................................................................................ 5
Lights ................................................................................................................................... 6
Buttons ................................................................................................................................. 7
Keys ..................................................................................................................................... 8
Front components ................................................................................................................................ 9
Right-side components ......................................................................................................................... 9
Left-side components ......................................................................................................................... 10
Display components ........................................................................................................................... 11
Bottom components ........................................................................................................................... 12
Wireless antennas .............................................................................................................................. 13
Additional hardware components ....................................................................................................... 14
3 Illustrated parts catalog ............................................................................................................................... 15
Service tag ......................................................................................................................................... 15
Computer major components ............................................................................................................. 16
Display assembly subcomponents ..................................................................................................... 19
Mass storage devices ......................................................................................................................... 20
Miscellaneous parts ............................................................................................................................ 21
Sequential part number listing ............................................................................................................ 22
4 Removal and replacement procedures ....................................................................................................... 25
Preliminary replacement requirements ............................................................................................... 25
Tools required .................................................................................................................... 25
Service considerations ....................................................................................................... 25
Plastic parts ....................................................................................................... 25
Cables and connectors ..................................................................................... 25
Drive handling ................................................................................................... 26
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Grounding guidelines ......................................................................................................... 27
Electrostatic discharge damage ........................................................................ 27
Packaging and transporting guidelines ............................................. 28
Workstation guidelines ..................................................................... 28
Equipment guidelines ....................................................................... 29
Component replacement procedures ................................................................................................. 30
Service tag ......................................................................................................................... 30
Computer feet .................................................................................................................... 31
Battery ............................................................................................................................... 32
SIM Card ............................................................................................................................ 33
Hard drive / Solid state drive .............................................................................................. 33
WWAN module .................................................................................................................. 37
WLAN module .................................................................................................................... 39
Memory modules ............................................................................................................... 41
Keyboard ........................................................................................................................... 43
Top cover ........................................................................................................................... 46
Power button board ........................................................................................................... 47
TouchPad button board ..................................................................................................... 48
Speaker assembly ............................................................................................................. 50
Display assembly ............................................................................................................... 52
System board ..................................................................................................................... 57
RTC battery ....................................................................................................................... 59
Heat sink assembly ............................................................................................................ 60
Power connector ................................................................................................................ 62
RJ45 connector cover ........................................................................................................ 63
RJ-45 connector ................................................................................................................ 64
Fan ..................................................................................................................................... 65
5 Computer Setup ............................................................................................................................................ 67
Computer Setup in Windows 7 ........................................................................................................... 67
Starting Setup Utility .......................................................................................................... 67
Using Setup Utility ............................................................................................................. 67
Changing the language of Setup Utility ............................................................. 67
Navigating and selecting in Setup Utility ........................................................... 68
Displaying system information .......................................................................... 68
Restoring default settings in Setup Utility .......................................................... 68
Exiting Setup Utility ........................................................................................... 69
Setup Utility menus ............................................................................................................ 69
Main menu ........................................................................................................ 69
Security menu ................................................................................................... 69
System Configuration menu .............................................................................. 69
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Diagnostics menu .............................................................................................. 70
6 Specifications ................................................................................................................................................ 71
Computer specifications ..................................................................................................................... 71
29.5-cm (11.6-in) (1366 x 768) HD BrightView LED display specifications ........................................ 72
Hard drive specifications .................................................................................................................... 73
Solid-state drive specifications ........................................................................................................... 74
7 Backup and recovery .................................................................................................................................... 75
Restore ............................................................................................................................................... 76
Creating restore media ....................................................................................................................... 76
Performing a system restore .............................................................................................................. 77
Restoring using the dedicated recovery partition (select models only) .............................. 77
Restoring using the restore media ..................................................................................... 78
Changing the computer boot order .................................................................................... 79
Backing up and recovering your information ...................................................................................... 79
Using Windows Backup and Restore ................................................................................ 80
Using Windows system restore points ............................................................................... 81
When to create restore points ........................................................................... 81
Create a system restore point ........................................................................... 81
Restore to a previous date and time ................................................................. 81
8 Connector pin assignments ......................................................................................................................... 83
Audio-out (headphone)/Audio-in (microphone) jack ........................................................................... 83
External monitor ................................................................................................................................. 84
RJ-45 (network) .................................................................................................................................. 85
Universal Serial Bus ........................................................................................................................... 86
9 Power cord set requirements ...................................................................................................................... 87
Requirements for all countries and regions ........................................................................................ 87
Requirements for specific countries and regions ............................................................................... 88
10 Recycling ..................................................................................................................................................... 89
Battery ................................................................................................................................................ 89
Display ................................................................................................................................................ 89
Index ................................................................................................................................................................... 95
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1 Product description
Category Description
Product name HP Pavilion dm1
Processor AMD E350 1.6-GHz, 1MB L2 cache,1333-MHz front-side bus (FSB), Dual Core
18W
Chipset AMD A50M Fusion Controller Hub
Graphics Universal Memory Architecture (UMA) graphics integrated with shared video
memory:
up to 372MB for =1024MB system RAM
up to 948MB for >=2048MB system RAM (1G+1G)
up to 948MB for >=2048MB system RAM (2G)
up to 1460MB for >=3072MB system RAM
up to 1972MB for >=4096MB system RAM (2G+2G)
up to 1972MB for >=4096MB system RAM (4G)
up to 3443MB for =8192MB system RAM (4G+4G)
Panel 29.5-cm (11.6-in) (1366 x 768) HD BrightView LED display assembly
Memory 2 customer-accessible/upgradable memory module slots
Supports up to 8GB memory
NOTE: For the Microsoft® Windows® Starter operating system, do not install
more than 2 GB of memory.
Supports the following DDR3 configurations at 1066 MHz:
1024MB total system memory (1024 MB x 1)
2048MB total system memory (1024MB x 2)
2048MB total system memory (2048MB x 1)
3072MB total system memory (1024MB x 1 + 2048MB x 1)
4096MB total system memory (2048MB x 2)
8192MB total system memory (4096MB x 2)
Sold-state drive Supports 128-GB solid-state drive
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Category Description
Hard drives Supports 9.50-mm, 6.35-cm (2.50-in) hard drives
Supports HP ProtectSmart Hard Drive Protection
Customer-accessible
Serial ATA (SATA)
Supports the following hard drives:
NOTE: For the Windows Starter operating system, do not use a hard drive with a
capacity more than 320 GB.
750 GB 5400 rpm
640 GB 5400 rpm
500 GB, 7200 rpm
320 GB, 7200 rpm
250 GB, 7200 rpm
Optical drives 12.7-mm tray load external USB optical drive
Serial ATA (SATA)
Supports the following drives:
External Blu-ray SuperMulti Double-Layer Optical Drive with LightScribe
External DVD±RW SuperMulti Double-Layer Optical Drive with LightScribe
Diskette drive Supports external USB drive only
Supports boot from USB device
Microphone Single digital microphone
Audio 2 integrated HD stereo speakers
Audio-out (headphone) jack / Audio-in (microphone) jack
Webcam Integrated standard VGA camera with fixed focus
Ethernet Integrated 10/100/1000 network interface card (NIC)
Ethernet cable not included
Wireless Integrated wireless local-area network (WLAN) via Half-Mini Card:
802.11 bgn WLAN + Bluetooth® Combo card
802.11 bgn Bluetooth® Combo card with 2 antennas
Integrated wireless wide-area network (WWAN) and GPS function (FMC)
Qualcomm Gobi2/Birlion with 2 antennas
6 band antenna support: 2100/1800/1900/800/900 with additional GPS band
2.4 GHz and 5 GHz antennas in display enclosure
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Category Description
External media cards Digital Media Slot supporting the following optional digital card formats:
MultiMediaCard (MMC)
Secure Digital (SD) Memory Card
Ports Audio-in (stereo microphone)/Audio-out (stereo headphone) combo jack
HDMI v.1.3
AC power
RJ-45 (Ethernet, includes link and activity lights)
USB v. 2.0 (3)
VGA (Dsub 15-pin) supporting:
1920 x 1200 external resolution at 60 GHz
1600 × 1200 external resolution at 75 GHz
Keyboard/pointing device TouchPad with TouchPad buttons
Touch-sensitive controls
Supports 2-way scroll with legend
Taps enabled by default
Power requirements 65-W AC adapter
6-cell, 2.55-Ah (55-Wh) Li-ion battery
Security Security cable slot
Operating system Pre-installed:
Windows 7 Premium, 32- and 64-bit
Windows® 7 Professional, 32- and 64-bit
Windows 7 Basic, 32- and 64-bit
Windows 7 Starter, 32-bit
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
Hard drive / solid state drive
Memory modules
SIM card (for WWAN)
WLAN module
WWAN module
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2 External component identification
Components that are included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models.
Top components
TouchPad
Component Description
(1)
TouchPad off indicator Turns the TouchPad on and off. Quickly double-tap
the TouchPad off indicator to turn the TouchPad on and off.
(2) TouchPad zone Moves the pointer and selects or activates items on
the screen
(3) Left TouchPad button Functions like the left button on an external mouse
(4) Right TouchPad button Functions like the right button on an external mouse
This table describes factory settings. To view or change pointing device preferences, select Start > Devices and Printers.
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Lights
Component Description
(1)
TouchPad off indicator
Amber: The TouchPad is off.
Off: The TouchPad is on.
(2) Caps lock light
White: Caps lock is on.
Off: Caps lock is off.
(3)
Mute light
Amber: Computer sound is off
Off: Computer sound is on
(4)
Wireless light
On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth
®
device, is on.
Off: All wireless devices are off
NOTE: On some models, the wireless light is
amber when all wireless devices are off.
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Buttons
Component Description
Power button*
When the computer is off, press the power button to turn on the computer.
When the computer is on, press the power button briefly to initiate Sleep mode.
When the computer is in Sleep mode, press the power button briefly to exit Sleep mode.
When the computer is in Hibernation mode, press the power button briefly to exit Hibernation mode.
If the computer has stopped responding and Windows
®
shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.
To learn more about the power settings, select Start >
Control Panel > System and Security > Power Options.
*This table describes factory settings.
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Keys
Component Description
(1) esc key Displays system information when pressed in
combination with the fn key
(2) fn key Executes frequently used system functions when
pressed in combination with a function key, the
num lk key, or the esc key
(3)
Windows® logo key
Displays the Windows Start menu
(4)
Windows applications key Displays a shortcut menu for items beneath the
pointer
(5) Function keys Execute frequently used system functions when
pressed in combination with the fn key
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Front components
Component Description
Speakers (2) Produce sound
Right-side components
Component Description
(1) Digital Media Slot Supports the following optional digital card formats:
MultiMediaCard (MMC)
Secure Digital (SD) Memory Card
(2)
Audio-out (headphone) jack/Audio-in (microphone) jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or television audio; also connects an optional headset microphone.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(3)
USB ports (2) Connect optional USB devices
(4)
External monitor port Connects an external VGA monitor or projector
(5)
RJ-45 (network) jack Connects a network cable
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Left-side components
Component Description
(1)
Power connector Connects an AC power adapter
(2)
Security cable slot Attaches an optional security cable to the computer
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being mishandled or stolen.
(3) Vent Enables airflow to cool internal components
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(4)
Hard drive light
Blinking white: The hard drive is being accessed.
Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive.
NOTE: For information on HP ProtectSmart Hard
Drive Protection, refer to the HP Notebook Reference Guide.
(5)
Power light
Solid white: The computer is on.
Blinking white: The computer is in Sleep mode.
Off: The computer is off or in Hibernation
mode.
(6)
HDMI port Connects an optional video or audio device, such as
a high-definition television, or any compatible digital or audio component
(7)
USB port Connects an optional USB device
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Display components
Component Description
(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with
wireless wide-area networks (WWANs)
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with
wireless local area networks (WLANs)
(3) Webcam light On: The webcam is in use.
(4) Webcam Captures still photographs and videos
To use the webcam, select Start > All Programs > HP > HP MediaSmart > HP MediaSmart Webcam
(5) Internal microphone Records sound
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Bottom components
Component Description
(1) Battery Removable battery
(2)
Battery release latch Releases the battery from the battery bay
(3) SIM card slot Contains a wireless subscriber identity module (SIM)
card. The SIM card slot is located inside of the battery bay.
(4) Service cover Remove to access the hard drive and memory
components
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Wireless antennas
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs)
(2) WWAN antennas (2) (select models only)* Send and receive wireless signals to communicate with wireless
wide-area networks (WWANs)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
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Additional hardware components
Component Description
(1) Power cord* Connects an AC adapter to an AC outlet
(2) AC adapter Converts AC power to DC power
(3) Battery* Powers the computer when the computer is not plugged into
external power
*Batteries and power cords vary in appearance by country or region.
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3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag:
Component Description
(1) Product name The product name that is affixed to the front of the
computer
(2) Serial number (s/n) An alphanumeric number that is unique to each product
(3) Part number/Product number (p/n) The number that provides specific information about the
product's hardware components. The part number helps a service technician to determine what components and parts are needed.
(4) Warranty period The duration of the warranty period for the computer.
(5) Model description The alphanumeric identifier that is necessary to locate
documents, drivers, and support for the computer.
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Computer major components
Item Description Spare part number
(1) Display assembly 629775-001
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Item Description Spare part number
29.5-cm (11.6-in) (1366 × 768) HD BrightView LED display assembly (includes webcam, microphone, nameplate, and logo)
NOTE: See
Display assembly subcomponents on page 19 for internal component
spare part information.
(2) Keyboard (includes keyboard cable):
For use in Belgium 635318–A41
For use in Brazil 635318-201
For use in the Czech Republic 635318-221
For use in France 635318-051
For use in French Canada 635318-021
For use in Germany 635318-041
For use in Greece 635318-041
For use in Hungary 635318-211
For international use 635318-B31
For use in Israel 608583-BB1
For use in Italy 635318-061
For use in Japan 635318-291
For use in Korea 635318-AD1
For use in Latin America 635318-161
For use in Norway 608583-DH1
For use in Portugal 635318-131
For use in Russia 635318-251
For use in Saudi Arabia 635318-171
For use in Spain 635318-071
For use in Switzerland 635318-BG1
For use in Taiwan 635318-AB1
For use in Thailand 635318-281
For use in Turkey 635318-141
For use in the United Kingdom 635318-031
For use in the United States 635318-001
(3) Top cover (includes TouchPad board and cable) 635316-001
(4) Power button board 636448-001
(5) Speaker assembly 635313-001
(6) Power connector (includes power connector cable and security cable bracket) 636451-001
(7) System board:
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Item Description Spare part number
E350 system board with WWAN 635314-001
E350 system board 639297-001
(8) Webcam 635317-001
(9) RJ-45 connector (includes cable) 636452-001
(10) Fan (includes cable) 636453-001
(11) Heat sink assembly (includes replacement thermal material) 635306-001
(12) Base enclosure 635303-001
(13) RTC battery 635310-001
(14) 6-cell, 2.55-Ah (55-Wh) Li-ion battery 628419-001
(15) Hard drive (includes hard drive bracket):
750-GB, 5400-rpm 634250-001
640-GB, 5400-rpm 631160-001
500-GB, 7200-rpm 634919-001
320-GB, 7200-rpm 627731-001
250-GB, 7200-rpm 634861-001
Hard Drive Mounting Kit (not illustrated; includes mounting bracket and screws) 637177-001
External optical drive (not illustrated; select models only)
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 584383-001
Blu-ray R/RE with LightScribe DVD±R/RW SuperMulti Double-Layer Drive 584384-001
Solid-state drive, 128-GB 635737-001
(16) Memory module:
1-GB memory module (1333-MHz, DDR3) 598859-001
2-GB memory module (1333-MHz, DDR3) 598856-001
4-GB memory module (1333-MHz, DDR3) 599092-001
(17) WLAN module
Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready)
600370-001
Ralink RT5390 802.11b/g/n 1x1 WiFi and BC8 Bluetooth 3.0+HS Combo adaptor Rashi2
630705-001
(18) WWAN module
SPS-WWAN UNDP HSPA EVDO Birlion MINICARD 531993-001
SPS-WWAN VZW LTE HSPA+ EVDO Card Stngr 634513-001
(19) Service cover (included in the Plastics Kit, part number 635309-001)
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Display assembly subcomponents
Item Description Spare part number
(1) Display bezel 635304-001
(2) Display panel hinges 635307-001
(3) 29.5-cm (11.6-in) (1366 × 768) HD BrightView LED display panel 629775-001
(4) Webcam / Display cable 635317-001 /
635305-001
(5)
(6)
WWAN antennas (includes cables)
WLAN antennas (includes cables)
635301-001
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Item Description Spare part number
(7) Display enclosure 635302-001
Verizon display enclosure 639300-001
Mass storage devices
Item Description Spare part number
(1) Hard drive (includes hard drive bracket):
750-GB, 7200-rpm 634250-001
640-GB, 5400-rpm 631160-001
500-GB, 7200-rpm 634919-001
320-GB, 7200-rpm 627731-001
250-GB, 7200-rpm 634919-001
250-GB, 7200-rpm (for use with WWAN models only) 634861-001
(2) Solid-state drive, 128-GB 635737-001
Hard drive mounting kit (not illustrated; includes mounting bracket and screws) 637177-001
External optical drive (not illustrated; select models only)
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 584383–001
Blu-ray R/RE with LightScribe DVD±R/RW SuperMulti Double-Layer Drive 584384–001
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Miscellaneous parts
Description Spare part number
Power button board (includes cable) 636448-001
Speakers (includes cables) 635313-001
65-W AC adapter 609939-001
Power cords, 3-pin, 1.83m
For use in Argentina 490371-D01
For use in Australia 490371-011
For use in Brazil 490371-202
For use in Denmark 490371-081
For use in Europe 490371-021
For use in India 490371-D61
For use in Israel 490371-BB1
For use in Italy 490371-061
For use in Japan 490371-291
For use in North America 490371-001
For use in the People’s Republic of China 490371-AA1
For use in South Africa 490371-AR1
For use in South Korea 490371-AD1
For use in Switzerland 490371-111
For use in Taiwan 490371-AB1
For use in Thailand 490371-201
For use in the United Kingdom and Singapore 490371-031
TouchPad button board (includes bracket and cable) 636449-001
WLAN antennas (includes cables) 611252-801
630706-801
WWAN antennas (includes cables) 606493-801
Plastics Kit (includes service cover) 635309-001
Rubber Kit (includes two rear rubber feet) 635311-001
Screw Kit 635312-001
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Sequential part number listing
Spare part number Description
490371-001 Power cord for use in the United States
490371-011 Power cord for use in Australia
490371-021 Power cord for use in Europe, the Middle East, and Africa
490371-031 Power cord for use in the United Kingdom and Singapore
490371-061 Power cord for use in Italy
490371-081 Power cord for use in Denmark
490371-111 Power cord for use in Switzerland
490371-201 Power cord for use in Thailand
490371-202 Power cord for use in Brazil
490371-291 Power cord for use in Japan
490371-AA1 Power cord for use in the People’s Republic of China
490371-AB1 Power cord for use in Taiwan
490371-AD1 Power cord for use in South Korea
490371-AR1 Power cord for use in South Africa
490371-BB1 Power cord for use in Israel
490371-D01 Power cord for use in Argentina
490371-D61 Power cord for use in India
531993-001 WWAN module
584383-001 DVD±RW and CD-RW SuperMulti Double-Layer Drive with LightScribe external USB optical drive
584384-001 Blu-ray ROM DVD±R/RW and CD-RW SuperMulti Double-Layer Drive with LightScribe external
USB optical drive
598856-001 2-GB memory module (1333-MHz, DDR3)
598859-001 1-GB memory module (1333-MHz, DDR3)
599092-001 4-GB memory module (1333-MHz, DDR3)
600370-001 Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS
ready)
609939-001 65-W RC/V AC adapter
628419-001 6 cell, 2.55 Ah (55-Wh) Li-ion battery
629775-001 29.5-cm (11.6-in) (1366 x 768) HD BrightView LED display panel
630705-001 WLAN module
631160-001 Hard drive, 640-GB, 5400 rpm
634250-001 Hard drive, 750-GB, 5400 rpm
634513-001 WWAN module
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