HP Pavilion 14 Ultrabook Service Guide

HP Pavilion TouchSmart 14 Ultrabook
HP Pavilion TouchSmart 14 Sleekbook
HP Pavilion 14 Ultrabook
HP Pavilion 14 Sleekbook

Maintenance and Service Guide

SUMMARY

CAUTION: Your computer has user-replaceable parts and non-user-replaceable parts that should only

be replaced by an authorized service provider. Accessing some internal parts can damage the
computer or void your warranty. Go to

Removal and replacement procedures on page 37 for details.

© Copyright 2012, 2013 Hewlett-Packard
Development Company, L.P.

AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Intel, Intel Centrino, Intel Core, and
Pentium are trademarks of Intel Corporation
in the U.S. and other countries. Microsoft
and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

Second Edition: March 2013

First Edition: November 2012

Document Part Number: 708183-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description for Intel models ............................................................................................................ 1

2 Product description for AMD models ........................................................................................................... 9

3 External component identification .............................................................................................................. 14

Right side ........................................................................................................................................... 14

Left side .............................................................................................................................................. 16

Display ................................................................................................................................................ 17

Top ..................................................................................................................................................... 18

TouchPad .......................................................................................................................... 18

Lights ................................................................................................................................. 19

Buttons and speakers ........................................................................................................ 20

Keys ................................................................................................................................... 21

Bottom ................................................................................................................................................ 22

4 Illustrated parts catalog ............................................................................................................................... 23

Service label ....................................................................................................................................... 23

Computer major components ............................................................................................................. 24

Display assembly subcomponents ..................................................................................................... 29

Miscellaneous parts ............................................................................................................................ 30

Sequential part number listing ............................................................................................................ 31

5 Removal and replacement procedures ....................................................................................................... 37

Preliminary replacement requirements ............................................................................................... 37

Tools required .................................................................................................................... 37

Service considerations ....................................................................................................... 37

Plastic parts ....................................................................................................... 37

Cables and connectors ..................................................................................... 37

Drive handling ................................................................................................... 38

Grounding guidelines ......................................................................................................... 38

Electrostatic discharge damage ........................................................................ 38

Packaging and transporting guidelines ............................................. 39

Component replacement procedures ................................................................................................. 41

Service label ...................................................................................................................... 41

Battery ............................................................................................................................... 42

Computer feet .................................................................................................................... 43

v

Display panel ..................................................................................................................... 44

Keyboard ........................................................................................................................... 46

Top cover ........................................................................................................................... 50

Power button board ........................................................................................................... 53

Hard drive .......................................................................................................................... 54

USB board/audio jack ........................................................................................................ 57

WLAN module .................................................................................................................... 58

System board ..................................................................................................................... 61

Memory module ................................................................................................................. 66

RTC battery ....................................................................................................................... 69

mSATA solid-state drive .................................................................................................... 70

PCH heat sink .................................................................................................................... 72

Heat sink ............................................................................................................................ 73

Fan ..................................................................................................................................... 75

Speaker assembly ............................................................................................................. 76

RJ-45 cover ....................................................................................................................... 77

Display assembly ............................................................................................................... 78

Display assembly subcomponents .................................................................................... 80

Power connector ................................................................................................................ 84

6 Windows 8 – Using Setup Utility (BIOS) and System Diagnostics .......................................................... 85

Starting Setup Utility (BIOS) ............................................................................................................... 85

Updating the BIOS ............................................................................................................................. 85

Determining the BIOS version ........................................................................................... 85

Downloading a BIOS update ............................................................................................. 86

Using System Diagnostics .................................................................................................................. 87

7 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics ...................................................... 88

Starting Setup Utility ........................................................................................................................... 88

Using Setup Utility .............................................................................................................................. 88

Changing the language of Setup Utility ............................................................................. 88

Navigating and selecting in Setup Utility ............................................................................ 88

Displaying system information ........................................................................................... 89

Restoring factory default settings in Setup Utility .............................................................. 89

Exiting Setup Utility ............................................................................................................ 89

Updating the BIOS ............................................................................................................................. 90

Determining the BIOS version ........................................................................................... 90

Downloading a BIOS update ............................................................................................. 90

Using Advanced System Diagnostics ................................................................................................. 91

vi

8 Specifications ................................................................................................................................................ 92

Computer specifications ..................................................................................................................... 92

35.6 cm (14.0 in) display specifications .............................................................................................. 93

Hard drive specifications .................................................................................................................... 93

9 Windows 8 – Backing up, restoring, and recovering ................................................................................ 94

Creating recovery media and backups ............................................................................................... 94

Creating HP Recovery media ............................................................................................ 95

Restore and recovery ......................................................................................................................... 96

Using Windows Refresh for quick and easy recovery ....................................................... 97

Remove everything and reinstall Windows ........................................................................ 97

Recovering using HP Recovery Manager .......................................................................... 98

What you need to know ..................................................................................... 98

Using the HP Recovery partition to recover a minimized image ....................... 98

Using HP Recovery media to recover ............................................................... 99

Changing the computer boot order ................................................................... 99

Removing the HP Recovery partition ................................................................................. 99

10 Ubuntu Linux – Backing up, restoring, and recovering ........................................................................ 101

Performing a system recovery .......................................................................................................... 101

Creating the restore DVDs ............................................................................................... 101

Creating a restore image on a USB device ..................................................................... 101

Performing recovery using the restore media .................................................................. 102

Backing up your information ............................................................................................................. 102

11 Power cord set requirements .................................................................................................................. 104

Requirements for all countries .......................................................................................................... 104

Requirements for specific countries and regions ............................................................................. 105

12 Recycling ................................................................................................................................................... 107

Index ................................................................................................................................................................. 108

vii

viii

1 Product description for Intel models

Category Description Intel HM77

Internal

Product
Name

HP Pavilion 14 Sleekbook √√

HP Pavilion TouchSmart

HP Pavilion TouchSmart

Color Ruby red with modern

Sparkling black √√ √ √

Silver with modern mesh

Processors 3rd Generation Intel®

Intel Core i5-3337U (1.8

HP Pavilion 14 Ultrabook √√

14 Ultrabook

14 Sleekbook

mesh pattern

pattern

Core™ i5:

GHz,turbo up to 2.7 GHz
1600 MHz/3 MB L3 cache,
dual core 17 W)

graphics (UMA)

computer

model

√

√√

√√

√√

√√ √ √

Switchable

discrete

graphics

computer

model

Internal graphics

(UMA) computer

model with

TouchSmart

Switchable

discrete graphics

computer model

with TouchSmart

Intel Core i5-3317U (1.7

GHz, turbo up to 2.6 GHz,
1600 MHz/3 MB L3 cache,
dual core, 17 W)

3rd Generation Intel

Core i3:

Intel Core i3-3227U (1.9

GHz 1600 MHz/3 MB L3
cache, dual core 17 W)

Intel Core i3-3217U (1.8

GHz, 1600 MHz/3 MB L3
cache, dual core, 17 W)

2nd Generation Intel

Core i3:

Intel Core i3-2375M (1.5

GHz, 1333 MHz/3 MB L3
cache, dual core, 17 W)

√√

√√ √ √

√

√√ √

1

Category Description Intel HM77

Internal

Intel Pentium®

processors:

Pentium 987 (1.5 GHz,

1333 MHz/2 MB L3 cache,
dual core, 17 W)

Low power BGA √√ √ √

Chipsets Intel HM77 Express

chipset for use with
computer models with
Intel Core processors

Intel HM70 Express

chipset for use with
computer models with
Pentium processors

Graphics Supports HD Decode,

DX11, and HDMI

Supports Optimus √ √

Internal graphics:

graphics (UMA)

computer

model

√

√√ √ √

√

√√ √ √

Switchable

discrete

graphics

computer

model

Internal graphics

(UMA) computer

model with

TouchSmart

Switchable

discrete graphics

computer model

with TouchSmart

● Intel HD Graphics

● Intel HD Graphics

● Intel HD Graphics for

Switchable discrete

4000 for use with
computer models
with 3rd Generation
Intel Core processors

3000 for use with
computer models
with 2nd Generation
Intel Core processors

use with computer
models with Pentium
processors

graphics:

GeForce GT630M

●

with 2 GB of
dedicated video
memory (256 MB ×
16 DDR3 @ 900
MHz × 4 PCs); 64 bit,
(no support for
Ubuntu Linux)

√√ √ √

√√ √

√

√

2 Chapter 1 Product description for Intel models

Category Description Intel HM77

Internal

graphics (UMA)

computer

model

GeForce GT630M

●

√ √

with 1 GB of
dedicated video
memory (128 MB ×
16 DDR3 @ 900
MHz × 4 PCs); 64 bit
(no support for
Ubuntu Linux)

Display panel 35.6 cm (14.0 in), high-

√√

definition (HD), white light­emitting diode (WLED),
SVA BrightView
(1366×768) flat (3.6 mm)
display:

● Typical brightness:

200 cd/m

All display

●

2

(nits)

assemblies include
two wireless local
area network
(WLAN) antenna
cables

Supports 16:9 ultra-

●

wide aspect ratio

Switchable

discrete

graphics

computer

model

Internal graphics

(UMA) computer

model with

TouchSmart

Switchable

discrete graphics

computer model

with TouchSmart

35.6 cm (14.0 in), high-

definition (HD), white light­emitting diode (WLED),
SVA BrightView
(1366×768) slim (3.0 mm)
display:

● Touchscreen,

multitouch enabled

● Typical brightness: 2

00 cd/m

2

(nits)

● All display

assemblies include
two wireless local
area network
(WLAN) antenna
cables

Supports 16:9 ultra-

●

wide aspect ratio

Memory Two SODIMM memory

module slots

Dual-channel memory

support

√√

√√ √ √

√√ √ √

3

Category Description Intel HM77

Internal

DDR3-1600 MHz Dual

Channel support for use
with computer models with
3rd Generation Intel Core
processors

DDR3L-1600 MHz Dual

Channel support for use
with computer models with
3rd Generation Intel Core
processors

DDR3-1333 MHz support

(DDR3-1600/DDR3L-1600
downgrade to
DDR3-1333), for use with
computer models with 2nd
Generation Intel Core
processors

DDR3-1333 MHz support

(DDR3-1600/DDR3L-1600
downgrade to
DDR3-1333), for use with
computer models with
Pentium processors

graphics (UMA)

computer

model

√√ √ √

√√ √ √

√√ √

√

Switchable

discrete

graphics

computer

model

Internal graphics

(UMA) computer

model with

TouchSmart

Switchable

discrete graphics

computer model

with TouchSmart

Supports up to 8 GB of

Drives Supports 6.35 cm (2.5 in)

system RAM in the
following configurations:

● 8192 MB total

system memory
(8192 MB or 4096
MB × 2) (no support
for 32 bit operating
systems)

● 6144 MB total

system memory
(4096 MB × 1 + 2048
MB × 1) (no support
for 32 bit operating
systems)

4096 MB total

●

system memory
(4096 MB × 1 or
2048 × 2)

2048 MB total

●

system memory
(2048 MB × 1)

hard drives in

9.5 mm (.37 in) and 7.0
mm (.28 in) thicknesses

√√ √ √

√√ √ √

4 Chapter 1 Product description for Intel models

Category Description Intel HM77

Internal

Serial ATA (SATA) √√ √ √

HP 3D Drive Guard

support

Intel Smart Response

Technology support

Supports the following

single hard drive
configurations:

1 TB, 5400 rpm, 9.5

●

mm

750 GB, 7200 rpm,

●

9.5 mm

750 GB, 5400 rpm,

●

9.5 mm

640 GB, 5400 rpm,

●

9.5 mm

500 GB, 7200 rpm,

●

9.5 mm

graphics (UMA)

computer

model

√√ √ √

√√ √

√√ √ √

√√ √ √

√√ √ √

√√ √ √

√√ √ √

Switchable

discrete

graphics

computer

model

Internal graphics

(UMA) computer

model with

TouchSmart

Switchable

discrete graphics

computer model

with TouchSmart

Supports 32 GB mSATA

Supports 24 GB mSATA

Audio and
video

HD audio √√ √ √

Supports Dolby Advanced

500 GB, 5400 rpm,

●

9.5 mm

500 GB, 5400 rpm,

●

7.0 mm

320 GB, 5400 rpm,

●

9.5 mm

320 GB, 5400 rpm,

●

7.0 mm

solid-state drive with
system memory up to 8
GB (not supported on
Ubuntu Linux)

solid-state drive with
system memory up to 8
GB

One digital microphone √√ √ √

Audio

√√ √ √

√√ √ √

√√ √ √

√√ √ √

√√ √

√√

√√ √ √

5

Category Description Intel HM77

Internal

Two Altec Lansing

speakers

Supports Microsoft®

Premium requirements

HP TrueVision HD camera

(fixed, no tilt) with
activity LED, USB 2.0, M­JPEG, 1280 x 720 by 30
frames per second

Ethernet Integrated 10/100 network

interface card (NIC)

Wireless Integrated wireless local

area network (WLAN)
options by way of wireless
module

Two WLAN antennas built

into display assembly

Support for Intel Wireless

Display

graphics (UMA)

computer

model

√√ √ √

√√ √ √

√√ √ √

√√ √ √

√√ √ √

√√ √ √

√√ √ √

Switchable

discrete

graphics

computer

model

Internal graphics

(UMA) computer

model with

TouchSmart

Switchable

discrete graphics

computer model

with TouchSmart

Support for the following

WLAN formats:

● Qualcomm Atheros

Intel Centrino®

●

Wireless-N 2230

802.11 b/g/n 2×2
WiFi and Bluetooth®

4.0 Combination
Adapter

Qualcomm Atheros

●

AR9485 802.11 b/g/n
1×1 WiFi Adapter

AR9565 802.11 b/g/n
1×1 WiFi
and Bluetooth 4.0
Combination
Adapter, not
supported on Ubuntu
Linux (select models
only)

Ralink RT3290LE

●

802.11 b/g/n 1x1
WiFi and Bluetooth

4.0 Combination
Adapter (select
models only)

√√ √ √

√√ √ √

√√ √ √

√√ √ √

6 Chapter 1 Product description for Intel models

Category Description Intel HM77

Internal

External
media card

Internal
media cards

Ports

Ralink RT5390R

●

802.11 b/g/n 1×1
WiFi (select models
only)

HP Multi-Format Media
Card Reader slot with
push-push technology.

One half-size mini-

●

card slot for WLAN

One full-size mini-

●

card slot for mSATA
cache, supports
system memory up to
8 GB

Audio-in/audio-out

●

(combination
headphone/
microphone)

HDMI version 1.4

●

supporting up to
1920×1200 @ 60Hz

graphics (UMA)

computer

model

√√ √ √

√√ √ √

√√ √ √

√√ √ √

√√ √ √

√√ √ √

Switchable

discrete

graphics

computer

model

Internal graphics

(UMA) computer

model with

TouchSmart

Switchable

discrete graphics

computer model

with TouchSmart

● USB 3.0 (2 ports) √√ √ √

Keyboard/
pointing
devices

TouchPad with two

HP AC power

●

adapter

RJ-45 (Ethernet,

●

includes link and
activity lights)

USB 2.0 (1 port) √√ √ √

●

Full-size, island-style
keyboard; standard
keyboard 1.5 mm key
travel distance

buttons:

Multitouch gesture

●

support enabled as
default

Taps enabled by

●

default

Supports edge-swipe

●

gestures

√√ √ √

√√ √ √

√√ √ √

√√ √ √

7

Category Description Intel HM77

Internal

Power
requirements

Battery

Battery

Security Security cable slot √√ √ √

Intel AT-p Ready support √√ √ √

AC adapter

65 W RC V AC adapter
with localized cable plug
support (3-wire plug with
ground pin, supports 3-pin
DC connector)

4 cell, 37 Whr, 2.55 Ah, Li­ion battery

Supports fast charge

4 cell, 41 Whr, 2.8 Ah, Li­ion battery

Supports fast charge

graphics (UMA)

computer

model

√√ √ √

√√ √ √

√

Switchable

discrete

graphics

computer

model

Internal graphics

(UMA) computer

model with

TouchSmart

Switchable

discrete graphics

computer model

with TouchSmart

Operating
system

● Ubuntu Linux √

Serviceability End-user replaceable

Preinstalled:

Windows® 8

●

Standard 64 bit

FreeDOS 1.0 √√

●

parts:

AC adapter

●

Battery

●

● Keyboard

√√ √ √

√√ √ √

8 Chapter 1 Product description for Intel models

2 Product description for AMD models

Category Description AMD A68M AMD 70M

Internal graphics (UMA)

Product Name HP Pavilion 14 Sleekbook √√

Color Ruby red with modern mesh

pattern

Sparkling black √√

Silver with modern mesh pattern √√

Processors AMD A6-4455M (2.6 GHz/2.1 GHz,

1 MB L2 cache, 1333 MHz DDR3),
dual core 17 W)

AMD A4-4355M (2.4 GHz/1.9 GHz,

1 MB L2 cache, 1333 MHz DDR3),
dual core 17 W)

AMD E2-2000 (1.75 GHz, 1 MB L2

cache, 1333 MHz DDR3, dual core
18 W)

AMD E2-1800 (1.7 GHz,

1333 MHz/1 MB, DDR3 L2 cache,
dual core 18 W)

AMD E1-1500 (1.48 GHz, 1 MB L2

cache, 1066 MHz DDR3, dual core
18 W)

computer model

√√

√

√

√

√

√

Internal graphics

(UMA) computer model

AMD E1-1200 (1.4 GHz,

1066 MHz/1 MB, DDR3 L2 cache,
dual core 18 W)

Low power BGA √√

Chipsets AMD A70M chipset √

AMD A68M chipset √

Graphics Supports HD Decode, DX11, and

Internal graphics:

● AMD Radeon HD 7400G

HDMI

AMD Radeon™ HD 7500

●

graphics (for use with
computer models with AMD
A6-4475M processors)

graphics (for use with
computer models with AMD
A4-4375M processors)

√

√

√

√

9

Category Description AMD A68M AMD 70M

Internal graphics (UMA)

computer model

AMD Radeon HD 7340

●

√

graphics (for use with
computer models with AMD
E2-2000 or AMD E2-1800
processors)

AMD Radeon HD 7310

●

√

graphics (for use with
computer models with AMD
E1-1500 or AMD E1-1200
processors)

Display panel 35.6 cm (14.0 in), high-definition

√√

(HD), white light-emitting diode
(WLED), SVA BrightView
(1366×768) flat (3.6 mm) display:

●

Typical brightness: 200 cd/m

2

(nits)

All display assemblies include

●

two wireless local area
network (WLAN) antenna
cables

● Supports 16:9 ultra-wide

aspect ratio

Internal graphics

(UMA) computer model

Memory Two SODIMM memory module

√√

slots

Dual-channel memory support √√

DDR3-1333 MHz support

√√

(DDR3-1600/DDR3L-1600
downgrade to DDR3-1333), for use
with computer models with AMD
E2-2000, AMD E2-1800, AMD
A6-4455, or AMD A4-4355M
processors

DDR3-1066 MHz support

√

(DDR3-1600 downgraded to
DDR3-1066), for use with computer
models with AMD E1-1500 or AMD
E1-1200 processors

DDR3L-1066 MHz support

√

(DDR3-1600 downgraded to
DDR3-1066), for use with computer
models with AMD E1-1500 or AMD
E1-1200 processors

10 Chapter 2 Product description for AMD models

Category Description AMD A68M AMD 70M

Internal graphics (UMA)

Supports up to 8 GB of system

Drives Supports 6.35 cm (2.5 in) hard

Serial ATA (SATA) √√

HP 3D Drive Guard support √√

RAM in the following
configurations:

● 8192 MB total system memory

(4096 MB × 2) (no support for
32 bit operating systems)

6144 MB total system memory

●

(4096 MB × 1 + 2048 MB × 1)
(no support for 32 bit
operating systems)

● 4096 MB total system memory

(4096 MB × 1 or 2048 × 2)

● 2048 MB total system memory

(2048 MB × 1)

drives in

9.5 mm (.37 in) and 7.0 mm (.28
in) thicknesses

computer model

√√

√√

Internal graphics

(UMA) computer model

Supports the following single hard

drive configurations:

● 750 GB, 7200 rpm, 9.5 mm √√

● 500 GB, 7200 rpm, 9.5 mm √√

● 320 GB, 5400 rpm, 9.5 mm √√

Audio and video One digital microphone √√

HD audio √√

Supports Dolby Advanced Audio √√

Two Altec Lansing speakers √√

Supports Microsoft® Premium

1 TB, 5400 rpm, 9.5 mm √√

●

750 GB, 5400 rpm, 9.5 mm √√

●

640 GB, 5400 rpm, 9.5 mm √√

●

500 GB, 5400 rpm, 9.5 mm √√

●

500 GB, 5400 rpm, 7.0 mm √√

●

320 GB, 5400 rpm, 7.0 mm √√

●

requirements

√√

11

Category Description AMD A68M AMD 70M

Internal graphics (UMA)

HP TrueVision HD camera (fixed,

Ethernet Integrated 10/100 network interface

Wireless Integrated wireless local area

Two WLAN antennas built into

Support for the following WLAN

● Ralink RT3290LE 802.11 b/g/

no tilt) with activity LED, USB 2.0,
M-JPEG, 1280 x 720 by 30 frames
per second

card (NIC)

network (WLAN) options by way of
wireless module

display assembly

formats:

Qualcomm Atheros AR9485

●

802.11 b/g/n 1×1 WiFi
Adapter

n 1x1 WiFi and Bluetooth 4.0
Combination Adapter (select
models only)

Ralink RT5390R 802.11 b/g/n

●

1×1 WiFi (select models only)

computer model

√√

√√

√√

√√

√√

√√

√√

Internal graphics

(UMA) computer model

External media card HP Multi-Format Media Card

Internal media cards ● One half-size mini-card slot for

Ports ● Audio-in/audio-out

● RJ-45 (Ethernet, includes link

● USB 3.0 (2 ports) √√

Keyboard/pointing
devices

Reader slot with push-push
technology.

WLAN

(combination headphone/
microphone)

HDMI version 1.4 supporting

●

up to 1920×1200 @ 60Hz

HP AC power adapter √√

●

and activity lights)

USB 2.0 (1 port) √√

●

Full-size, island-style keyboard;
standard keyboard 1.5 mm key
travel distance

√√

√√

√√

√√

√√

√√

12 Chapter 2 Product description for AMD models

Category Description AMD A68M AMD 70M

Internal graphics (UMA)

TouchPad with two buttons:

Multitouch gesture support

●

enabled as default

Taps enabled by default

●

● Supports edge-swipe gestures

Power requirements AC adapter

65 W RC V AC adapter with
localized cable plug support (3-wire
plug with ground pin, supports 3­pin DC connector)

Battery

4 cell, 37 Whr, 2.55 Ah, Li-ion
battery

Supports fast charge

Security Security cable slot √√

Operating system Preinstalled:

Windows® 8 Standard 64 bit √√

●

computer model

√√

√√

√√

Internal graphics

(UMA) computer model

● Ubuntu Linux √√

Serviceability End-user replaceable parts:

FreeDOS 2.0 √√

●

√√

AC adapter

●

Battery

●

Keyboard

●

13

3 External component identification

Right side

Component Description

(1)

(2)

(3)

(4)

(5)

Power light

Hard drive light

Media Card Reader Reads data from and writes data to digital media cards

USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced

HDMI port Connects an optional video or audio device, such as a

White: The computer is on.

●

Blinking white: The computer is in the Sleep

●

(Suspend) state, which is an energy-saving mode.
The computer shuts off power to the display and other
unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount
of power.

NOTE: For select models, the Intel Rapid Start

Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity.

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the

●

hard drive (select models only).

such as Secure Digital (SD).

USB power performance.

high-definition television, or any compatible digital or audio
device.

(6) RJ-45 (network) jack lights

(7)

RJ-45 (network) jack Connects a network cable.

14 Chapter 3 External component identification

White—Computer is connected to a network.

●

Blinking amber—Data is being transferred.

●

NOTE: When both lights are off the computer is not

connected to a network.

Component Description

(8) AC adapter light

(9)

Power connector Connects an AC adapter.

White: The AC adapter is connected and the battery is

●

charged.

Blinking white: The battery has reached a low battery

●

level.

Amber: The AC adapter is connected and the battery

●

is charging.

Off: The computer is using DC power.

●

Right side 15

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) Vent Enables airflow to cool internal components.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

(3)

(4)

USB 2.0 port Connects an optional USB 2.0 device.

Audio-out (headphone) jack/audio-in
(microphone) jack

Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional headset
microphone. The jack does not support optional
microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before using headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

16 Chapter 3 External component identification

Display

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

(2) Webcam light On: The webcam is in use.

(3) HP TrueVision HD Webcam Records video, captures still photographs, and allows you to

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety and
Environmental Notices that applies to your country or region.

local area networks (WLANs).

video conference and chat online using streaming video.

Display 17

Top

TouchPad

Component Description

(1) TouchPad light (not supported on Ubuntu

Linux)

(2) TouchPad on/off button (not supported on

Ubuntu Linux)

(3) TouchPad zone Moves the on-screen pointer and selects or activates items

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

Amber: The TouchPad is off.

●

Off: The TouchPad is on.

●

Turns the TouchPad on or off.

on the screen.

NOTE: The TouchPad also supports edge-swipe

gestures.

18 Chapter 3 External component identification

Lights

Component Description

(1)

(2) Caps lock light White: Caps lock is on, which switches the letter keys to all

(3)

(4)

(5) TouchPad light (not supported on Ubuntu

Power light

Mute light ● Amber: Computer sound is off.

Wireless light

Linux)

White: The computer is on.

●

Blinking white: The computer is in the Sleep (Suspend)

●

state, which is an energy-saving mode. The computer
shuts off power to the display and other unneeded
components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount
of power.

capital letters.

Off: Computer sound is on.

●

White: An integrated wireless device, such as a

●

wireless local area network (WLAN) device and/or a
Bluetooth device, is on.

● Amber: All wireless devices are off.

Amber: The TouchPad is off.

●

Off: The TouchPad is on.

●

Top 19

Buttons and speakers

Component Description

(1)

(2) Speakers (2) Produce sound.

Power button ● When the computer is off, press the button to turn on

the computer.

When the computer is in the Sleep (Suspend) state,

●

press the button briefly to exit that state.

● When the computer is in Hibernation, press the button

down briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.

NOTE: For select models, the Intel Rapid Start

Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.

20 Chapter 3 External component identification

Keys

Component Description

(1) esc key Displays system information when pressed in combination

(2) fn key Displays system information when pressed in combination

(3)

(4) Action keys Execute frequently used system functions.

(5)

Operating system key For Windows computer models, returns you to the Start

Applications key Displays options for a selected object.

with the fn key (for Windows computer models).

with the esc key (for Windows computer models).

screen from an open app or the Desktop.

NOTE: Pressing the operating system logo key again will

return you to the previous screen.

For Linux computer models, displays the operating system
menu.

Top 21

Bottom

Component Description

(1) Battery bay Holds the battery.

(2)

(3) Vents (4) Enable airflow to cool internal components.

(4)

Battery lock Unlocks and locks the battery.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

Battery release latch Releases the battery from the battery bay.

22 Chapter 3 External component identification