HP Pavilion 14 TouchSmart Maintenance and Service Guide
HP Pavilion 14 Notebook PC
HP Pavilion TouchSmart 14 Notebook PC
Maintenance and Service Guide
© Copyright 2013, 2014 Hewlett-Packard
Development Company, L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel, Pentium, and Core are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation.
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows 8 functionality.
See
http://www.microsoft.com for details.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: August 2014
First Edition: September 2013
Document Part Number: 730398-002
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for
Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or void
your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 7
Finding your hardware and software information ......................................................................... 7
Locating hardware .................................................................................................... 7
Locating software ...................................................................................................... 7
Right side ................................................................................................................................ 8
Left side ................................................................................................................................ 10
Display ................................................................................................................................. 12
Top ...................................................................................................................................... 13
TouchPad ............................................................................................................... 13
Lights ..................................................................................................................... 14
Buttons and speakers ............................................................................................... 15
Keys ...................................................................................................................... 16
Bottom .................................................................................................................................. 17
Labels ................................................................................................................................... 19
3 Illustrated parts catalog .................................................................................................. 21
Computer major components ................................................................................................... 21
Display assembly subcomponents ............................................................................................. 30
Miscellaneous parts ................................................................................................................ 31
Mass storage devices ............................................................................................................. 33
Sequential part number listing .................................................................................................. 34
4 Removal and replacement procedures preliminary requirements .................................... 43
Tools required ....................................................................................................................... 43
Service considerations ............................................................................................................ 43
Plastic parts ............................................................................................................ 43
Cables and connectors ............................................................................................ 44
Drive handling ........................................................................................................ 44
Grounding guidelines ............................................................................................................. 45
vii
Electrostatic discharge damage ................................................................................. 45
Packaging and transporting guidelines ....................................................... 46
Workstation guidelines ............................................................................. 46
Equipment guidelines ................................................................................ 47
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 48
Component replacement procedures ........................................................................................ 48
Battery ................................................................................................................... 49
Service door ........................................................................................................... 50
Memory module ...................................................................................................... 51
WLAN module ........................................................................................................ 53
Optical drive .......................................................................................................... 55
6 Removal and replacement procedures for Authorized Service Provider parts .................. 58
Component replacement procedures ........................................................................................ 58
Display panel ......................................................................................................... 59
Keyboard ............................................................................................................... 62
Top cover ............................................................................................................... 67
Hard drive ............................................................................................................. 71
Power button board ................................................................................................. 75
TouchPad button board ............................................................................................ 77
Optical drive connector cable ................................................................................... 78
System board ......................................................................................................... 80
RTC battery ............................................................................................................ 87
Fan ....................................................................................................................... 89
Heat sink assembly .................................................................................................. 91
Power connector cable ............................................................................................ 95
Speakers ................................................................................................................ 97
Display assembly .................................................................................................... 98
Display assembly subcomponents ............................................................................ 101
7 Windows 8 – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ........... 105
Starting Setup Utility (BIOS) ................................................................................................... 105
Updating the BIOS ............................................................................................................... 105
Determining the BIOS version ................................................................................. 105
Downloading a BIOS update .................................................................................. 106
Using HP PC Hardware Diagnostics (UEFI) .............................................................................. 107
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 107
viii
8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics ................................. 108
Starting Setup Utility ............................................................................................................. 108
Using Setup Utility ................................................................................................................ 108
Changing the language of Setup Utility .................................................................... 108
Navigating and selecting in Setup Utility .................................................................. 109
Displaying system information ................................................................................. 109
Restoring factory default settings in Setup Utility ........................................................ 109
Exiting Setup Utility ............................................................................................... 109
Updating the BIOS ............................................................................................................... 110
Determining the BIOS version ................................................................................. 110
Downloading a BIOS update .................................................................................. 110
Using Advanced System Diagnostics ...................................................................................... 111
9 Specifications ................................................................................................................ 112
Computer specifications ........................................................................................................ 112
35.56 cm (14.0 in), display specifications .............................................................................. 113
Hard drive specifications ...................................................................................................... 114
DVD±RW SuperMulti Double-Layer Combination Drive specifications ......................................... 115
10 Windows 8 – Backing up, restoring, and recovering ................................................... 116
Creating recovery media and backups ................................................................................... 117
Creating HP Recovery media .................................................................................. 117
Restore and recovery ............................................................................................................ 119
Recovering using HP Recovery Manager .................................................................. 119
What you need to know .......................................................................... 120
Using the HP Recovery partition to recover a minimized image .................... 120
Using HP Recovery media to recover ........................................................ 121
Changing the computer boot order ........................................................... 121
Removing the HP Recovery partition ........................................................................ 121
11 Ubuntu Linux – Backing up, restoring, and recovering ................................................ 122
Performing a system recovery ................................................................................................ 122
Creating the restore DVDs ...................................................................................... 122
Creating a restore image on a USB device ............................................................... 123
Performing recovery using the restore media ............................................................. 123
Backing up your information .................................................................................................. 124
12 Power cord set requirements ...................................................................................... 125
Requirements for all countries ................................................................................................ 125
Requirements for specific countries and regions ....................................................................... 126
ix
13 Recycling .................................................................................................................... 128
Index ............................................................................................................................... 129
x
1 Product description
Category Description AMD Intel
Product
Name
Processors Processors are attached to the system board.
AMD™
®
Intel
HP Pavilion 14 Notebook PC
HP Pavilion TouchSmart 14 Notebook PC
AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz
●
DDR3L) quad core, 25 W
AMD A8-5545M (2.7 GHz/1.7 GHz, 4 MB L2, 1333 MHz
●
DDR3L) quad core, 19 W
AMD A8-4555M (2.4 GHz/1.6 GHz, 4 MB L2, 1333 MHz
●
DDR3L) quad core, 19 W, for use with computer models with UMA
graphics
AMD A6-4455M (2.6 GHz/2.1 GHz, 2MB L2, 1333 MHz DDR3L)
●
dual core, 17 W, for use with computer models with UMA graphics
AMD A6-5200 (2.0 GHz, 2 MB L2, 1600 MHz DDR3L), quad
●
core, 25 W
AMD A4-5000 (1.5 GHz, 2 MB L2, 1600 MHz DDR3L), quad
●
core, 15 W
AMD E2-3000 (1.65 GHz, 1 MB L2, 1600 MHz DDR3L), dual
●
core, 15 W
4th generation processors:
√√
√
√
●
Intel Core
15 W)
Intel Core i5-4200U 1.6 GHz processor (3.0 MB L3 cache, 15 W)
●
Intel Core i3-4005U 1.7 GHz processor (3.0 MB L3 cache, 15 W)
●
3rd generation processors:
Intel Core i3-3217U 1.8 GHz processor (3.0 MB L3 cache, 1600
●
MHz DDR3, 17 W)
Intel Pentium 2117U 1.8 GHz processor (2.0 MB L3 cache, 1600
●
MHz DDR3, 17 W)
TM
i7-4500U 1.8 GHz processor (3.0 MB L3 cache,
1
Category Description AMD Intel
Chipset
Category Description AMD Intel
Graphics Internal graphics:
AMD A76M FCH √
●
Intel HM76 Express (for use with 4th generation Intel processors)
●
Intel HM86 Express (Integrated in MCP), for use with 3rd generation
●
Intel processors
AMD Radeon HD 8610G, for use with computer models with
●
A10-5745M processor
AMD Radeon HD 8510G, for use with computer models with
●
A8-5545M processor
AMD Radeon HD 8400G, for use with computer models with
●
A6-5200 processor
√
√
AMD Radeon HD 8330, for use with computer models with A4-5000
●
processor
AMD Radeon HD 8280, for use with computer models with E2-3000
●
processor
AMD Radeon HD 7600G, for use with computer models with
●
A8-4555M processor
AMD Radeon HD 7500G, for use with computer models with
●
A6-4455M processor
Switchable discrete graphics:
Supports:
Intel HD Graphics 4400, for use with 4th Generation Intel Core
●
processors
Intel HD Graphics 4000, for use with 3rd Generation Intel Core
●
processors
Intel HD Graphics, for use with 3rd Generation Intel Pentium
●
processors
HD decode, DX11.1, and HDMI
Px5.5
√
√√
2 Chapter 1 Product description
Category Description AMD Intel
HD decode, DX11, and HDMI
√
AMD Start Now (AMD IOIC) 1.0
AMD Start Now (AMD IOIC) 2.0
Optimus, supports Dynamic Switching √
AMD Radeon™ HD 8670M with 2048 MB of dedicated video
●
√√
memory (256 M x 16 DDR3 1 GHz x 4 PCs)
AMD Radeon HD 8670M with 1024 MB of dedicated video memory
●
(128 M x16 DDR3 1 GHz x 4 PCs)
NVIDIA GeForce GT 740M with 2048 MB of dedicated video
●
√
memory (258 M x 16 DDR3 900 MHz x 4 PCs), 64 bit
Dual Graphics:
AMD Radeon HD 8610G + HD 8670M Dual Graphics, for use with
●
√
computer models with A10-5745M processors
AMD Radeon HD 8510G + HD 8670M Dual Graphics, for use with
●
computer models with A8-5545M processors
Panel
35.56 cm (14 in), high-definition (HD), white light-emitting diode
●
√√
(WLED), BrightView (1366×768) flat display, 3.6 mm, SVA, typical
brightness: 200 cd/m
2
(nits)
35.56 cm (14 in), HD, WLED, BrightView (1366×768) slim display,
●
3.0 mm, typical brightness: 200 cd/m
2
(nits) SVA + eTP touch
(Multitouch enabled)
16:9 Ultra Wide Aspect Ratio
Memory Supports the following configurations:
12288 MB (8192 MB×1+ 4096 MB×1) (select models only)
●
8192 MB (8192 MB×1 or 4096 MB×2; not supported on computer
●
√√
models equipped with a 32-bit operating system)
6144 MB (4096 MB×1 + 2048 MB×1; not supported on computer
●
models equipped with a 32-bit operating system)
4096 MB (4096 MB×1 or 2048 MB×2)
●
2048 MB (2048 MB×1)
●
Two SODIMM customer-accessible/upgradable memory module slots
DDR3L-1600 MHz dual channel support
DDR3L-1600 MHz single channel support √
3
Category Description AMD Intel
Hard drive Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm
(.28 in) thicknesses (all hard drives use the same bracket)
Supports the following hard drives:
1 TB, 5400 rpm, 9.5 mm
●
750 GB, 5400 rpm, 9.5 mm
●
500 GB, 5400 rpm, 7.0 mm
●
Customer-accessible
Serial ATA
HP 3D DriveGuard
24 GB mSATA solid-state drive with system memory up to 8 GB (for use
with select computer models with switchable discrete graphics)
Supports the following:
500 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 7 mm
●
750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
●
1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
●
Optical drive Fixed
√√
√
√
√√
Serial ATA
9.5 mm tray load
DVD±RW Double-Layer SuperMulti Drive
Zero power optical drive
Audio
and video
Supports Nuance Voice Recognition √
Ethernet Integrated 10/100 NIC √√
Wireless Integrated wireless local area network (WLAN) options by way of wireless
Supports:
DTS Sound+
Dual speakers
HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by
30 frames per second)
Two dual array, digital microphones with appropriate beam-forming, echocancellation, noise-reduction software
USB 2.0, M-jpeg
module
√√
√√
One half-size mini card slot
Two WLAN antennas built into display assembly
4 Chapter 1 Product description
Category Description AMD Intel
Support for the following WLAN formats:
Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi Adapter
●
Ralink RT3290LE 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 Combo
●
Adapter
Realtek RTL8188EE 802.11 bgn 1x1 Wi-Fi Adapter
●
External
media cards
Ports
Intel Wireless-N 7260BN 802.11 bgn 2x2 Wi-Fi + Bluetooth 4.0
●
combo adapter WLAN module; Intel WiDi support. Support for Intel
Smart Connect Technology 4.1. No support for Ubuntu Linux.
Mediatek MT7630E 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 Combo
●
Adapter
HP Multi-Format Memory Card Reader slot with push-push technology,
supporting the following digital card formats:
Secure Digital (SD) Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
Secure Digital eXtended Capacity (SDXC) Memory Card
●
AC Smart Pin adapter plug (4.5 mm barrel)
●
Combination audio-out (stereo headphone)/audio-in (mono
●
microphone)
√√
√
√√
√√
Keyboard/
pointing
devices
Power
requirements
RJ-45 (Ethernet)
●
USB 3.0 (2 ports), USB 2.0 (1 port)
●
HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot
●
Plug / Unplug and auto detect for correct output to wide-aspect versus
standard aspect video
HDMI version 1.4 output supporting 1920 x 1200 @ 60 Hz Hot
●
Plug / Unplug and auto detect for correct output to wide-aspect versus
standard aspect video
Full-size black textured island-style, with black keyboard frame
Full-size white painted island-style, with white keyboard frame
Multitouch gestures enabled
Supports Windows 8 Modern Trackpad Gestures
Supports PS/2 interface
Supports the following AC adapters:
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm)
●
90 W Smart AC adapter (PFC, 3-wire, 4.5 mm) √
●
√
√
√√
√√
5
Category Description AMD Intel
Supports battery fast charge
Supports the following batteries (battery is user-removable)
4 cell battery - 41 Whr (2.8 AH)
●
Security
Operating
system
Serviceability End-user replaceable parts:
4 cell battery - 48 Whr (3.2 AH) √
●
Security cable lock √√
●
Intel IPT support
●
Intel AT-p Ready support (select models only)
●
Preinstalled:
Windows 8 Standard 64-bit
●
Windows 8 Professional 64-bit
●
FreeDOS 2.0
●
Ubuntu Linux
●
AC adapter
●
Battery
●
√√
√
√√
√√
Keyboard (select model replacement only)
●
Memory module
●
Optical drive
●
WLAN module
●
6 Chapter 1 Product description
2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type c, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager.
A list reveals all the devices installed on your computer.
Locating software
To find out what software is installed on your computer:
1. From the Start screen, right-click using the mouse.
– or –
Swipe from the top of the TouchPad to reveal all apps.
2. Select the All apps icon.
Finding your hardware and software information
7
Right side
Component Description
(1)
(2)
(3)
Power light
Hard drive light
Audio-out (headphone) / Audio-in
(microphone) jack
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
●
state. The computer shuts off power to the display and other
unneeded components.
Off: The computer is off or in Hibernation. Hibernation is a
●
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology
allows your computer to resume quickly from inactivity.
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
●
drive.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before using the headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety and
Environmental Notices. To access this guide, from the Start screen,
type support, select the HP Support Assistant app, select
My computer, and then select User guides.
(4)
USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
8 Chapter 2 External component identification
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-in
(microphone).
external drive, printer, scanner, or USB hub.
Component Description
(5) Optical drive Reads and/or writes, depending on your computer model, to an
optical disc.
NOTE: For disc compatibility information, navigate to the Help
and Support webpage. Follow the web page instructions to select
your computer model. Select Support & Drivers, and then select
Product Information.
(6) Optical drive eject button Releases the disc tray.
Right side
9
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2)
(3) Security cable slot Attaches an optional security cable to the computer.
(4)
(5) Vent Enable airflow to cool internal components.
(6)
AC adapter light
RJ-45 (network) jack
RJ-45 (network) status lights (2)
HDMI port Connects an optional video or audio device, such as a high-
White: The AC adapter is connected and the battery is
●
charged.
Amber: The AC adapter is connected and the battery is
●
charging.
Off: The computer is using DC power.
●
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
10 Chapter 2 External component identification
Component Description
(7)
(8)
USB 3.0 ports (2) Connect optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Memory card reader Reads data from and writes data to memory cards such as
Secure Digital (SD).
To insert:
1. Hold the card, label side up, with connectors facing the
slot and push in the card until it is firmly seated.
To remove:
1. Press in on the card and quickly release it until it pops
out.
Left side
11
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
NOTE: To set up a WLAN and connect to the Internet, you
need a broadband modem (either DSL or cable) (purchased
separately), high-speed internet service purchased from an
Internet service provider, and a wireless router (purchased
separately).
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models may
allow you to video conference and chat online using streaming
video.
To use the webcam, from the Start screen, type c, and then select
CyberLink YouCam from the list of applications.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select
the HP Support Assistant app, select My computer, and then select User guides.
12 Chapter 2 External component identification
Top
TouchPad
Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items on
the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top
13
Lights
Component Description
(1)
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital
(3)
(4)
Power light
Mute light
Wireless light On: An integrated wireless device, such as a wireless local
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-
●
saving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
●
is a power-saving state that uses the least amount of
power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly
from inactivity.
letters.
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
14 Chapter 2 External component identification
Buttons and speakers
Component Description
(1)
Power button
When the computer is off, press the button to turn on
●
the computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button down for at least 5 seconds to turn off the
computer.
NOTE: For select models, the Intel Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology
allows your computer to resume quickly from inactivity.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Settings,
and then select Power Options from the list of
applications.
(2) Speakers (2) Produce sound.
Top
15
Keys
Component Description
(1) esc key Reveals system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key.
(3)
(4) Action keys Execute frequently used system functions.
Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
16 Chapter 2 External component identification
Bottom
Component Description
(1)
(2) Battery bay Holds the battery.
(3)
Battery lock latch Unlocks the battery.
Battery release latch Releases the battery from the battery bay, after the battery lock
latch has been released.
Bottom
17
Component Description
(4) Vents (8) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(5)
Service door Provides access to the wireless LAN (WLAN) module slot and the
memory module slots.
CAUTION: To prevent an unresponsive system, replace the
wireless module only with a wireless module authorized for use in
the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and
then receive a warning message, remove the module to restore
computer functionality, and then contact support through Help
and Support. From the Start screen, type h, and then select Help
and Support.
18 Chapter 2 External component identification
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on
your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the
service door.
For help finding these locations, refer to Bottom on page 17.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the
model number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the
illustration that most closely matches the service label on your computer.
Component
(1) Product name
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model number (select models only)
Component
(1) Serial number
(2) Product number
(3) Warranty period
Labels
19
Component
(4) Model number (select models only)
(5) Revision number
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the
●
approval markings for the countries or regions in which the devices have been approved for use.
20 Chapter 2 External component identification
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