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HP Pavilion 14 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
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© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Second Edition: August 2017
First Edition: May 2017
Document Part Number: 928249-002
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
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iv Safety warning notice
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Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Mass storage devices ........................................................................................................................................... 18
Display assembly subcomponents ...................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ........................................................................................................ 24
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27
Component replacement procedures .................................................................................................................. 27
Bottom cover ..................................................................................................................................... 27
Battery ............................................................................................................................................... 29
WLAN module .................................................................................................................................... 30
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Memory module ................................................................................................................................ 32
Hard drive .......................................................................................................................................... 33
Solid-state drive (SSD) ...................................................................................................................... 35
M.2 solid-state drive adapter bracket and board ............................................................................. 36
TouchPad board ................................................................................................................................. 38
Fan ..................................................................................................................................................... 39
Heat sink ............................................................................................................................................ 40
Display assembly ............................................................................................................................... 43
System board .................................................................................................................................... 53
Speakers ............................................................................................................................................ 56
Power connector cable ...................................................................................................................... 57
Top cover/keyboard ........................................................................................................................... 58
6 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 60
7 Backing up, restoring, and recovering ........................................................................................................... 61
Creating recovery media and backups ................................................................................................................ 61
Creating HP Recovery media (select products only) ......................................................................... 61
Using Windows tools ........................................................................................................................................... 62
Restore and recovery ........................................................................................................................................... 63
Recovering using HP Recovery Manager ........................................................................................... 63
What you need to know before you get started ............................................................. 63
Using the HP Recovery partition (select products only) ................................................. 64
Using HP Recovery media to recover .............................................................................. 64
Changing the computer boot order ................................................................................ 65
Removing the HP Recovery partition (select products only) ......................................... 65
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 67
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 67
9 Specications .............................................................................................................................................. 69
Computer specications ...................................................................................................................................... 69
35.6-cm (14.0-in) display specications ............................................................................................................. 70
Hard drive specications ..................................................................................................................................... 70
M.2 solid-state drive specications .................................................................................................................... 71
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10 Power cord set requirements ...................................................................................................................... 73
Requirements for all countries ............................................................................................................................ 73
Requirements for specic countries and regions ................................................................................................ 74
11 Recycling .................................................................................................................................................. 77
Index ............................................................................................................................................................. 79
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1 Product description
Category Description 8th Gen,
Discrete
Product name HP Pavilion 14 Laptop PC √ √
* Model numbers: 14-bf000 – bf099
* Model numbers: 14-bf100 – bf199 √
Processor 8th generation Intel® Core™ processors √
Intel Core i7-8550U (1.8-GHz, turbo up to 4.0 GHz, 2400 MHz/8-MB L3 cache,
quad, 15W)
Intel Core i5-8250U (1.6-GHz, turbo up to 3.4 GHz, 2400-MHz/6-MB L3 cache,
quad, 15W)
7th generation Intel Core processors √ √
Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 2133 MHz/4-MB L3 cache,
dual, 15W)
Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 2133-MHz/3-MB L3 cache,
dual, 15W)
Intel Core i3-7100U (2.4-GHz, 2133-MHz/3-MB L3 cache, dual, 15W) √
Intel Pentium® processor √ √
Intel Pentium 4415U (2.3-GHz, 2133-MHz/2-MB L3 cache, dual, 15W) √
√
√
√
√ √
7th
Gen,
UMA
7th Gen,
Discrete
Graphics Internal graphics √
Intel HD Graphics 620 √
Intel HD Graphics 610 (Pentium) √
Hybrid graphics √
Nvidia N16S-GTR (GeForce 940MX) with up to 4096 MB of dedicated video
memory
Nvidia N16S-GTR (GeForce 940MX) with up to 2048 MB of dedicated video
memory
Supports HD Decode, DX12, and HDMI √ √ √
Supports Optimus √ √
Supports GPS (GPU Performance Scaling) √ √
Panel 16:9 Ultra Wide Aspect Ratio √ √ √
35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode
(WLED), UWVA, BrightView (1920×1080) display, slim-at 3.0 mm, eDP, 45%
color gamut; typical brightness: 250 nits, bridge to 220 nits
Memory Two non-accessible/non-upgradeable memory module slots √ √ √
DDR4-2400 dual channel support √
√
√ √
√ √ √
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Category Description 8th Gen,
Discrete
DDR4-2133 dual channel support (DDR4-2400 downgrade to DDR4-2133) √ √
Supports up to 16 GB of system RAM in the following congurations: √ √ √
●
16384-MB total system memory (8192×2) √ √ √
●
12288-MB total system memory (8192×1) + (4096×1) √ √ √
●
8192-MB total system memory (8192×1) or (4096×2) √ √ √
●
6144-MB total system memory (4096×1) + (2048×1) √ √ √
●
4096-MB total system memory (4096×1) √ √ √
7th
Gen,
UMA
7th Gen,
Discrete
Storage Supports 6.35 cm (2.5 in) SATA hard drives in 9.5 mm (.37-in) and 7.0 mm/7.2
mm (.28-in) thicknesses
Support for SSD + HDD √ √ √
Support for M.2 SATA SSD √ √ √
Accelerometer/hard drive protection support √ √ √
Single hard drive congurations: √ √ √
●
2-TB, 5400 rpm, 7.0/7.2 mm √ √ √
●
1-TB, 5400 rpm, 7.0/7.2 mm √ √ √
●
500-GB, 5400 rpm, 7.0/7.2 mm √ √ √
M.2 SATA-3 congurations (TLC): √ √ √
●
512 GB √ √ √
●
256 GB √ √ √
●
128 GB √ √
Dual storage congurations: √ √ √
●
256 GB SATA TLC SSD + 1 TB HDD √ √ √
●
128 GB SATA TLC SSD + 2 TB HDD √ √ √
●
128 GB SATA TLC SSD + 1 TB HDD √ √ √
√ √ √
●
Camera HP Wide Vision FHD IR Camera - indicator LED and 2x IR LEDs, USB2.0, FHD
hybrid BSI sensor, f2.2, WDR, 88° WFOV
1080p by 30 frames per second √ √ √
Supports Windows Hello √ √ √
Dual array digital microphones with appropriate software - beam forming,
echo cancellation, noise suppression
HP Wide Vision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR,
88° WFOV
720p by 30 frames per second √ √ √
2 Chapter 1 Product description
128 GB SATA TLC SSD + 500 GB HDD √ √ √
√ √ √
√ √ √
√ √ √
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Category Description 8th Gen,
Discrete
7th
Gen,
UMA
7th Gen,
Discrete
Dual array digital microphones with appropriate software - beam forming,
echo cancellation, noise suppression
Supports WDR (Wide Dynamic Range) √ √ √
Audio Audio brand: B&O Play √ √ √
Supports HP Audio Boost √ √ √
Dual speakers √ √ √
Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ √
Sensors Accelerometer √ √ √
Wireless Network Integrated wireless options with single antenna (M.2/PCIe): √ √ √
Compatible with Miracast-certied devices √ √ √
Support for the following WLAN formats: √ √ √
●
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter √ √ √
●
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo
Adapter
Integrated wireless options with dual antennas (M.2/PCIe): √ √ √
Compatible with Miracast-certied devices √ √ √
Support for the following WLAN formats: √ √ √
√ √ √
√ √ √
●
Intel Dual Band Wireless-AC 3168 802.11ac 1x1 WiFi + Bluetooth 4.2
Combo (non-vPro)
●
Intel Dual Band Wireless-AC 7265 802.11ac 2x2 WiFi + Bluetooth 4.2
Combo Adapter (non-vPro)
External media
card
Internal Card
Expansion
Ports HDMI v1.4b supporting up to 1920×1080 @ 60Hz √ √ √
Keyboard/
pointing devices
HP Multi-Format Digital Media Reader √ √ √
Supports SD/SDHC/SDXC √ √ √
Push-push insertion/removal √ √ √
One M.2 slot for solid-state drive √ √ √
One M.2 slot for WLAN √ √ √
RJ-45 (Ethernet) √ √ √
USB 3.0 (2) √ √ √
USB 3.1 Gen 1 Type-C port (supports data transfer) √ √ √
AC Smart Pin adapter plug √ √ √
Headphone/line out and microphone/line in combo jack √ √ √
Keyboard √ √ √
Full-sized, textured, island style keyboard √ √ √
√ √ √
√ √ √
Full sized, backlit, 3-coat paint, island-style keyboard √ √ √
3
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Category Description 8th Gen,
Discrete
TouchPad √ √ √
Image sensor √ √ √
Multi-touch gestures enabled √ √ √
Taps enabled by default √ √ √
Supports Modern Trackpad Gestures √ √ √
Power AC adapters √ √ √
45-W √
65-W EM √
90-W √
Power cord √ √ √
1 meter conventional power cord with sticker label (C5) √ √ √
Battery √ √ √
3-cell, Prismatic battery, 41-Whr, 3610 mAh √ √ √
Supports battery fast charge √ √ √
7th
Gen,
UMA
7th Gen,
Discrete
Supports battery life enhancement √ √ √
Security TPM 2.0 √ √ √
Kensington Security Lock √ √ √
Operating
system
Preinstalled √ √ √
Windows 10 √ √ √
Windows 10 Professional √ √ √
For Developed Market (ML): √ √ √
Windows 10 Home ML √ √ √
Windows 10 Home Plus ML √ √ √
For Emerging Market (EM/SL): √ √ √
Windows 10 Home EM/SL √ √ √
Windows 10 Home Plus EM/SL √ √ √
For China Market: √ √ √
CPPP Windows 10 Home High End China Language Edition √ √ √
CPPP Windows 10 Home China Language Edition √ √ √
FreeDOS 2.0 √ √ √
Service End-user replaceable parts √ √ √
AC adapter √ √ √
4 Chapter 1 Product description
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2 Getting to know your computer
Right side
Component Description
(1) Power light
(2) Drive light (select products
only)
(3) USB Type-C 3.x charging port
(select products only)
(4) HDMI port Connects an optional video or audio device, such as a high-denition television,
(5) RJ-45 (network) jack/status
lights
(6) AC adapter and battery light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
When the computer is on, connects and charges a USB device that has a Type-C
connector, such as a cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may be required.
any compatible digital or audio component, or a high-speed High-Denition
Multimedia Interface (HDMI) device.
Connects a network cable.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
●
White: The AC adapter is connected and the battery is fully charged.
●
Blinking white: The AC adapter is disconnected and the battery has reached
a low battery level.
●
Amber: The AC adapter is connected and the battery is charging.
●
O: The battery is not charging.
(7) Power connector Connects an AC adapter.
Right side 5
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Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
smartwatch, and provides high-speed data transfer.
(3) Audio–out (headphone)/
Audio-in (microphone) combo
jack
(4) Memory card reader (select
products only)
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
television audio cable. Also connects an optional headset microphone. This jack
does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety information,
see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card reader.
6 Chapter 2 Getting to know your computer
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Display
Component Description
(1) WLAN antennas* (1 or 2) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (1 or 2) Record sound.
(3) Infrared camera lights (select models only) On: The infrared camera is in use.
(4) Camera lights On: One or more cameras are in use.
(5) Camera(s) Allow you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7
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Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
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Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
On: Computer sound is o.
●
O: Computer sound is on.
Keyboard area 9
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Button and speakers
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power button
(2) Speakers Produce sound.
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings and power options:
▲
Right-click the Power icon , and then select Power
Options.
10 Chapter 2 Getting to know your computer
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Special keys
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
Keyboard area 11
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Bottom
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
12 Chapter 2 Getting to know your computer
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Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Model name
(2) Serial number
(3) Part number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 13
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14 Chapter 2 Getting to know your computer
Page 23
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 15
Page 24
Item Component Spare part
number
(1) Display assembly
NOTE: Display assemblies are spared at the subcomponent level only.
For display assembly spare part information, see Display assembly subcomponents on page 19.
(2) Top cover/keyboard
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 58.
Models with backlit keyboard:
●
Mineral silver 933313-xx1
●
Silk gold 933315-xx1
●
Orchid pink 933317-xx1
Models without backlit keyboard:
●
Mineral silver 933312-xx1
●
Silk gold 933314-xx1
●
Orchid pink 933316-xx1
(3) Lock bracket 934986-001
(4) Power connector bracket 934985-001
(5) TouchPad board
NOTE: The TouchPad cable is available using spare part number 930601-001.
930611-001
(6) TouchPad bracket 934987-001
(7) Speakers (includes left and right speakers and cable) 930614-001
(8) Power connector cable 938151-001
(9) System board (includes replacement thermal materials)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in models with discrete graphics memory:
●
Intel Core i7-8550U processor and 4 GB of discrete graphics memory 940762-xx1
●
Intel Core i7-7500U processor and 2 GB of discrete graphics memory 930576-xx1
●
Intel Core i5-8250U processor and 4 GB of discrete graphics memory 940761-xx1
●
Intel Core i5-8250U processor and 2 GB of discrete graphics memory 940760-xx1
●
Intel Core i5-7200U processor and 2 GB of discrete graphics memory 930577-xx1
For use in models with UMA graphics memory:
●
Intel Core i5-7200U processor 930574-xx1
●
Intel Core i3-7100U processor 930575-xx1
●
Intel Pentium 4415U processor 937742-xx1
16 Chapter 3 Illustrated parts catalog
Page 25
Item Component Spare part
number
(10) Fan 930603-001
Heat sink assembly (includes replacement thermal materials)
(11) For use in models with discrete graphics 930605-001
(12) For use in models with UMA graphics 930604-001
(13) WLAN module
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855
(14) Solid-state drive, M.2
512 GB 763008-022
256 GB 760615-037
128 GB 759848-015
(15) Memory module (DDR4-2400)
8-GB 862398-855
4 GB 862397-855
2 GB 864271-855
(16) Battery (4 cell, 70 Wh, 4.55 Ah) 920070-855
(17) Hard drive, 7 mm (does not include bracket or cable)
NOTE: The hard drive cable is available using spare part number 930596-001.
2-TB, 5400-rpm 912487-855
1-TB, 5400-rpm 762990-005
500-GB, 5400-rpm 778186-005
(18) Hard drive connector/cable 930596-001
(19) Hard drive brackets
Left bracket 934983-001
Right bracket 934984-001
(20) Solid-state drive adapter bracket L00160-001
(21) Solid-state drive board
The solid-state drive board cable is available using spare part number L01440-001.
(22) Bottom cover 930593-001
(23) Rubber Kit 932299-001
L00159-001
Computer major components 17
Page 26
Mass storage devices
Item Component Spare part number
(1) Solid-state drive, M.2
512 GB 763008-022
256 GB 760615-037
128 GB 759848-015
(2) Hard drive (7 mm, SATA; does not include brackets or cable):
2-TB, 5400-rpm 912487-855
1-TB, 5400-rpm 762990-005
500-GB, 5400-rpm 778186-005
(3) Hard drive brackets
Left 934983-001
Right 934984-001
(4) Hard drive connector/cable (not illustrated) 930596-001
(5) Solid-state drive adapter bracket L00160-001
(6) Solid-state drive adapter board L00159-001
(7) Solid-state drive board cable L01440-001
(*) External optical drive (not illustrated) 747080-001
18 Chapter 3 Illustrated parts catalog
Page 27
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel
For use in models with an HD camera 930594-001
For use in models with an FHD IR camera 930595-001
(2) Hinge Kit (left and right) 930606-001
(3) Antenna, dual (includes wireless antenna cable and transceiver) 930573-001
(4) Display cable (includes display panel cable and camera/microphone cable)
For use in models with an HD camera 934978-001
For use in models with an FHD IR camera 935540-001
(5) Camera/microphone module
Display assembly subcomponents 19
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Item Component Spare part number
HD camera 932302-001
FHD IR camera 932303-001
(6) Transfer board cable (for use in models with an FHD IR camera and an HD camera)
NOTE: HD camera models use one transfer board cable.
(7) Camera board
For use in models with HD and FHD/IR cameras 934979-001
For use with FHD/IR cameras 934980-001
(8) Transfer board cable (for use in models with HD and FHD/IR cameras)
NOTE: HD camera models use one transfer board cable. FHD camera models use two
transfer board cables.
(9) Camera board cable (not illustrated)
For use in models with HD and FHD/IR cameras 934974-001
For use in models with an FHD IR camera 934975-001
(10) Transfer board
For use in models with HD and FHD/IR cameras 934981-001
For use with FHD/IR cameras 934982-001
(11) Raw display panel 934967-001
(12) Display enclosure:(includes wireless antennas)
Mineral silver 932296-001
934976-001
934976-001
Silk gold 932297-001
Orchid pink 932298-001
20 Chapter 3 Illustrated parts catalog
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Miscellaneous parts
Component Spare part number
HP Smart AC adapter (4.5 mm, non-PFC):
90-W 710413-001
65-W 710412-001
65-W (EM) 913691-850
45-W 741553-850
Power cord, C5, 1.0 m
For use in Australia 920688-011
For use in Denmark 920688-007
For use in Europe 920688-005
For use in India 920688-016
For use in Israel 920688-008
For use in North America 920688-001
For use in the People's Republic of China 920688-014
For use in South Africa 920688-010
For use in Switzerland 920688-009
For use in Tawian 920688-015
For use in Thailand 920688-012
For use in the United Kingdom 920688-006
Screw Kit 930613-001
RJ-45 door 934988-001
USB-C to USB-A adapter 833960-001
HP HDMI to VGA Adapter 701943-001
Miscellaneous parts 21
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22 Chapter 3 Illustrated parts catalog
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4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 23
Page 32
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
24 Chapter 4 Removal and replacement procedures preliminary requirements
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Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Typical electrostatic voltage levels
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 25
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
26 Chapter 4 Removal and replacement procedures preliminary requirements
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5 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 13 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 62 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Bottom cover
Description Spare part number
Bottom cover 930593-001
Rubber Kit (includes rubber feet) 932299-001
Before removing the bottom cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 29).
To remove the bottom cover:
1. Position the computer upside down with the front toward you.
2. Peel back the two upper rubber feet (1) so you can access the screws underneath.
3. Remove the two Phillips PM2.5×6.0 screws (2) that were under the two upper rubber feet.
Component replacement procedures 27
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4. Remove the three remaining Phillips PM2.0×5.0 screws (3).
5. Start prying along the top edge of the computer (1), then along the left and right sides (as necessary),
and then remove the bottom cover (2).
Reverse this procedure to install the bottom cover.
28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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Battery
Description Spare part number
Battery, 4 cell, 70 Wh, 4.55 Ah 920070-855
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 27).
To remove the battery:
1. Remove the seven Phillips PM2.0×3.0 screws (1) that secure the battery to the computer.
2. Lift the battery up and out of the computer (2).
Reverse this procedure to install the battery.
Component replacement procedures 29
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WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 27).
5. Remove the battery (see Battery on page 29).
To remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2” (if
applicable).
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 31
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Memory module
Description Spare part number
Memory module (PC4-2400)
8-GB 862398-855
4-GB 862397-855
2-GB 864271-855
Before removing a memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 27).
5. Remove the battery (see Battery on page 29).
To remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or cable.
Description Spare part number
Hard drives (7 mm):
2-TB, 5400-rpm 912487-855
1-TB, 5400-rpm 762990-005
500-GB, 5400-rpm 778186-005
Hard drive bracket
Left 934983-001
Right 934984-001
Hard drive connector/cable 930596-001
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
computer on, and then shut it down through the operating system.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 27).
5. Remove the battery (see Battery on page 29).
To remove the hard drive:
1. Disconnect the hard drive connector cable from the system board (1).
2. Remove the four Phillips PM2.0×3.0 screws (2) that secure the hard drive assembly to the computer.
Component replacement procedures 33
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3. Lift the hard drive out of the computer (3).
4. To disassemble the hard drive, pull the connector away from the hard drive (1).
5. Remove the four Phillips PM2.0×3.0 screws (2) that secure the brackets to the hard drive.
6. Pull each bracket away from the sides of the hard drive (3).
Reverse this procedure to reassemble and install the hard drive.
34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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Solid-state drive (SSD)
Description Spare part number
512 GB 763008-022
256 GB 760615-037
128 GB 759848-015
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 27).
5. Remove the battery (see Battery on page 29).
Remove the solid-state drive:
1. Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.
2. Remove the drive (2) by pulling it away from the connector.
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to reassemble and install the solid-state drive.
Component replacement procedures 35
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M.2 solid-state drive adapter bracket and board
Description Spare part number
Solid-state drive adapter bracket L00160-001
Solid-state drive adapter board L00159-001
Solid-state drive board cable L01440-001
Before removing the solid-state drive adapter bracket and board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 27).
5. Remove the battery (see Battery on page 29).
To remove the solid-state drive adapter bracket and board:
1. Disconnect the cable from the system board connector (1).
2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the bracket to the computer.
3. Lift the bracket and board assembly out of the computer (3)
36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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4. To remove board from the bracket, disconnect the cable from the board (1), remove the two Phillips
PM2.0×3.0 screws (2), and then remove the board from the bracket (3)
Reverse this procedure to reassemble and install the solid-state drive adapter bracket and board.
Component replacement procedures 37
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TouchPad board
Description Spare part number
TouchPad board 930611-001
TouchPad bracket 934987-001
TouchPad board cable 930601-001
Before removing the TouchPad board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 27).
5. Remove the battery (see Battery on page 29).
To remove the TouchPad board:
1. Disconnect the cable from the system board (1).
2. Remove the four Phillips PM2.0×3.0 screws (2) that secure the bracket to the computer, and the lift the
bracket from atop the TouchPad (3).
3. Remove the three Phillips broad head PM2.0×2.0 screws (4) that secure the TouchPad board to the
computer, and the lift the TouchPad out of the computer (5).
Reverse this procedure to install the TouchPad board.
38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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Fan
Description Spare part number
Fan 930603-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 27).
5. Remove the battery (see Battery on page 29).
To remove the fan:
1. Remove the two Phillips PM2.0×4.0 screws (1) that secure the fan to the computer.
2. Lift the fan up enough to access the cable and connector on the system board (2).
3. Disconnect the fan cable from the system board (3).
Reverse this procedure to install the fan.
IMPORTANT: Be sure to connect the fan cable to the system board connector rst when installing the fan.
Component replacement procedures 39
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Heat sink
NOTE: The heat sink spare part kit includes replacement thermal materials.
Before removing the heat sink, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the bottom cover (see Bottom cover on page 27).
5. Remove the battery (see Battery on page 29).
To remove the heat sink:
1. Discrete graphics models: In the order indicated on the heat sink, remove the ve Phillips PM2.0×3.0
Description Spare part number
Heat sink for use in models with UMA graphics 930604-001
Heat sink for use in models with discrete graphics 930605-001
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
screws (1) that secure the heat sink to the system board.
2. Remove the heat sink from the system board (2).
●
Thermal paste is used on the heat sink (1) and graphics chip (2), as well as on the heat sink (3) and
processor (4).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and
the system board components each time the heat sink is removed. Replacement thermal material
is included with the heat sink, processor, and system board spare part kits.
40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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3. UMA graphics models: In the order indicated on the heat sink, remove the three Phillips PM2.0×3.0
screws (1) that secure the heat sink to the system board.
4. Remove the heat sink from the system board (2).
●
Thermal paste is used on the heat sink (1) and the processor (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and
the system board components each time the heat sink is removed. Replacement thermal material
is included with the heat sink, processor, and system board spare part kits.
Component replacement procedures 41
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Reverse this procedure to reassemble and install the heat sink.
42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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Display assembly
This section describes removing the display assembly and disassembling display subcomponents. You must
remove the display from the computer to disassemble display subcomponents.
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 27).
5. Remove the battery (see Battery on page 29).
6. Remove the fan assembly (see Fan on page 39).
To remove the display assembly:
1. Peel the Mylar tape from atop the display connector (1), and then disconnect the display panel cable
from the system board (2).
2. Disconnect the small display panel cable from the system board (2).
3. Disconnect the wireless antennas from the WLAN module (3).
4. Remove the antenna cables from their routing path in the speaker (4).
5. Remove the four Phillips PM2.5×6.0 screws (1) and the two Phillips PM2.5×4.0 screws (2) that secure
the display assembly to the computer.
6. Lift the display to bend the hinges upward (3).
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7. Separate the display from the computer (4).
8. Remove the power connector bracket from the computer, make sure the display hinge is rotated upward
(1) and then lift the bracket o of the computer (2).
The power connector bracket is available using spare part number 934985-001.
44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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9. If it is necessary to remove the lock bracket from the computer, remove the Phillips PM2.5×6.0 screw (1)
and then lift the bracket out of the computer (2).
The lock bracket is available using spare part number 934986-001.
If it is necessary to replace any of the display assembly subcomponents:
1. Open the computer as far as it will open.
2. To remove the display bezel, ex the inside of the top edge (1), the right edge (2), the left edge (3), and
the bottom edge (4) of the display bezel until the bezel disengages from the display enclosure.
Display bezels are available using the following spare part numbers:
930594-001: Models with an HD camera
930595-001: Models with an FHD/IR camera
3. To remove the HD camera/microphone module:
Component replacement procedures 45
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HD camera
a. Position the display assembly with the top edge toward you.
b. Pry up to disengage the camera/microphone module from the adhesive that secures it to the
display (1).
c. Disconnect the cables (2) (3) from the module.
The HD camera is available using spare part number 932302-001.
4. To remove the infrared (IR) camera/microphone module:
FHD IR webcam
a. Position the display assembly with the top edge toward you.
b. Pry up to disengage the camera/microphone module from the adhesive that secures it to the
display (1).
c. Disconnect the cables from the right side of the camera (2) and the left side of the camera (3).
46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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d. Remove the tape from the enclosure (4). Replacement cameras come with tape already installed.
The FHD IR camera is available using spare part number 932303-001.
5. To remove the display panel:
a. For each hinge, remove the four Phillips PM2.5×6.0 screws (1) and the Phillips PM2.5×4.0 screw (2)
that secures the display panel to the enclosure. Lift the hinges from the display (3).
The display hinges are available using spare part number 930606-001.
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b. Pull the tape until it is fully removed from under each side of the display panel (1). Lift the top of
the display panel (2).
The raw display panel is available using spare part number 934967-001.
c. Rotate the display panel over (1) to gain access to the display cable connection on the back of the
panel.
d. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable
to the display panel, and then disconnect the cable (3).
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6. To remove the wireless antennas and cables, remove the antennas cables from the routing paths along
with sides of the display enclosure (1), and then peel the antennas (2) o the display enclosure.
The antennas are available using spare part number 930573-001.
7. To remove the display cable, disconnect the cable from the board at the bottom of the display (1), and
then remove the cable from the display enclosure (2).
The display cable is available using the following spare part numbers:
930594-001: Models with an HD camera
930595-001: Models with an FHD IR camera
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8. To remove the bottom transfer board (HD and IR models), disconnect the cables from the board (1)(2)
pry to disengage the adhesive that secures the board (3), and then remove the board from the display
enclosure (4).
The transfer board is available using spare part number 934981-001 for models with an HD camera and
FHD/IR camera.
9. To remove the top transfer boards, disconnect the cables from the board (1)(2) pry to disengage the
adhesive that secures the board (3), and then remove the board from the display enclosure (4).
The transfer board is available using spare part number 934982-001 for models with an FHD IR camera.
50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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10. To remove the camera cables, disconnect the cable from the camera board (1) and the camera (2),
remove the cable from the clip (3), and then remove the cable from the display enclosure (4).
The camera cable is available using the following spare part numbers:
934974-001 for models with an HD camera and an FHD IR camera
934975-001 for models with an FHD IR camera
— — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — —
— — — — — — — — — —
Use the following illustration to determine camera cable spare part numbering:
Component replacement procedures 51
Page 60
(1): 934976-001 - HD FFC camera cable
(2): 934976-001 - HD camera and FHD/IR camera cable
(3): 934974-001 - HD camera board and FHD/IR camera board cable
(4): 934975-001 - FHD/IR camera board cable
NOTE: Models with an HD camera use the cables illustrated by callouts (1) and (3). Models with an FHD/IR
camera use all cables shown.
The display back cover is available using the following spare part numbers:
932296-001: Mineral silver models
932297-001: Silk gold models
932298-001: Orchid pink models
Reverse this procedure to reassemble and install the display assembly.
52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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System board
NOTE: The system board spare part kit includes replacement thermal materials.
Description Spare part number
System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in models with discrete graphics memory:
●
Intel Core i7-8550U processor and 4 GB of discrete graphics memory 940762-xx1
●
Intel Core i7-7500U processor and 2 GB of discrete graphics memory 930576-xx1
●
Intel Core i5-8250U processor and 4 GB of discrete graphics memory 940761-xx1
●
Intel Core i5-8250U processor and 2 GB of discrete graphics memory 940760-xx1
●
Intel Core i5-7200U processor and 2 GB of discrete graphics memory 930577-xx1
For use in models with UMA graphics memory:
●
Intel Core i5-7200U processor 930574-xx1
●
Intel Core i3-7100U processor 930575-xx1
●
Intel Pentium 4415U processor 937742-xx1
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 27).
5. Remove the battery (see Battery on page 29).
6. Remove the WLAN module (see WLAN module on page 30).
7. Remove the memory module (see Memory module on page 32).
8. Remove the hard drive (see Hard drive on page 33).
9. Remove the solid-state drive (see Solid-state drive (SSD) on page 35).
10. Remove the fan assembly (see Fan on page 39).
11. Remove the display (see Display assembly on page 43).
To remove the system board:
1. Position the computer upright, and then disconnect the following cables from the system board:
(1): TouchPad cable
Component replacement procedures 53
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(2): Keyboard backlight cable (select models only)
(3): Keyboard cable
(4): Speaker cable
2. Remove the two Phillips PM2.5×6.0 screws (1) that secure the USB Type-C bracket to the system board.
3. Remove the bracket (2).
4. Remove the eight Phillips PM2.0×3.0 screws (3) that secure the system board to the computer.
5. Lift the right speaker (1)
6. Rotate the right side of the system board upward (2)
54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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7. Pull the system board up and to the right to remove it from the computer (3).
Reverse this procedure to install the system board.
Component replacement procedures 55
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Speakers
Before removing the speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the bottom cover (see Bottom cover on page 27).
5. Remove the battery (see Battery on page 29).
6. Remove the WLAN module (see WLAN module on page 30).
7. Remove the memory module (see Memory module on page 32).
8. Remove the hard drive (see Hard drive on page 33).
9. Remove the solid-state drive (see Solid-state drive (SSD) on page 35).
Description Spare part number
Speakers (includes left and right speakers and cable) 930614-001
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
10. Remove the fan assembly (see Fan on page 39).
11. Remove the display (see Display assembly on page 43).
12. Remove the system board (see System board on page 53).
To remove the speakers:
▲
Remove the cable from its routing path along the edge of the computer (1), and then remove the
speakers from the computer (2).
Reverse this procedure to install the speakers.
IMPORTANT: When installing the speakers, be sure to route the cable under the WLAN module.
56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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Power connector cable
Description Spare part number
Power connector cable 938151-001
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 27).
5. Remove the battery (see Battery on page 29).
6. Remove the WLAN module (see WLAN module on page 30).
7. Remove the memory module (see Memory module on page 32).
8. Remove the hard drive (see Hard drive on page 33).
9. Remove the solid-state drive (see Solid-state drive (SSD) on page 35).
10. Remove the fan assembly (see Fan on page 39).
11. Remove the display (see Display assembly on page 43).
12. Remove the system board (see System board on page 53).
To remove the power connector cable:
▲
Disconnect the cable from the removed system board.
Reverse this procedure to install the power connector cable.
Component replacement procedures 57
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Top cover/keyboard
The top cover/keyboard spare part remains after all other spare parts have been removed.
The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight
cable.
In this section, the rst table provides the main spare part number for the keyboard. The second table
provides the country codes.
NOTE: All top cover/keyboard spare part kits include TouchPad.
Description Spare part number
Keyboard for use in models with backlit keyboard:
Mineral silver 933313-xx1
Silk gold 933315-xx1
Orchid pink 933317-xx1
Keyboard for use in models without backlit keyboard:
Mineral silver 933312-xx1
Silk gold 933314-xx1
Orchid pink 933316-xx1
For use in country
or region
Belgium -A41 Italy -061 Switzerland -BG1
Canada -DB1 The Netherlands -B31 Taiwan -AB1
Czech Republic
and Slovakia
Denmark, Finland, and
Norway
France -051 Saudi Arabia -171 United Kingdom -031
Germany -041 Spain -071 United States -001
Israel -BB1
Spare
part
number
-FL1 Portugal -131 Thailand -281
-DH1 Russia -251 Turkey -141
For use in country
or region
Spare
part
number
For use in country
or region
Spare
part
number
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6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 59).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 60.
Starting Setup Utility (BIOS) 59
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Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
60 Chapter 6 Using Setup Utility (BIOS)
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7 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 61. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 62.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 63.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 61
Page 70
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 62.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
–
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
–
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
–
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
–
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
–
Be sure that the computer is connected to AC power before you begin creating the recovery media.
–
The creation process can take an hour or more. Do not interrupt the creation process.
–
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 63.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get help app.
▲ Select the Start button, and then select the Get help app.
62 Chapter 7 Backing up, restoring, and recovering
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Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get help app.
▲ Select the Start button, and then select the Get help app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 63. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 61.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 63.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 65.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 61.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 61.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 61.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 63
Page 72
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
●
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
●
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 65.
3. Follow the on-screen instructions.
64 Chapter 7 Backing up, restoring, and recovering
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Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 61.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
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8 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 67.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67
Page 76
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Additional BIOS crisis recovery tool
HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can
be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For
more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/
techcenter/pcdiags. Additional information is included in the web-based training oered by HP University. See
the modules that cover HP PC Hardware Diagnostics (UEFI).
68 Chapter 8 Using HP PC Hardware Diagnostics (UEFI)
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9 Specications
Computer specications
Metric U.S.
Dimensions
Depth 227.6 mm 8.96 in
Width 324.1 mm 12.76 in
Height 19.9 mm 0.78 in
Weight
With hard drive
With solid-state drive
Input power
Operating voltage and current 19.5 V dc @ 3.33 A – 65 W
Temperature
1629 g
1537 g
19.5 V dc @ 2.31 A – 45 W
3.59 lb
3.39 lb
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specications 69
Page 78
35.6-cm (14.0-in) display specications
Metric U.S.
Active diagonal size 35.6-cm 14.0-in
Resolution 1920x1080 (FHD)
Surface treatment BrightView
Brightness 220 nits
Backlight WLED
Graphics adapter eDP
Thickness 3.0 mm
Hard drive specications
2-TB* 1-TB* 500-GB*
Dimensions
Height 9.5 mm or 7.2 mm 9.5 mm or 7.2 mm 7.0 mm
Length 100.4 mm 100.4 mm 100.6 mm
Width 69.9 mm 69.9 mm 70.1 mm
Weight 130.0 g 107.0 g 92.0 g
Interface type SATA SATA SATA
Transfer rate
Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec
Security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 2.0 ms 2.0 ms 3 ms
Average (read/write) 12 ms 12 ms 13 ms
Maximum 22 ms 22 ms 24 ms
Logical blocks 3,907,029,168 1,953,525,168 1,048,576,000
Disk rotational speed 5400 rpm 5400 rpm 5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
70 Chapter 9 Specications
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M.2 solid-state drive specications
128-GB* 256-GB* 512-GB*
Dimensions
Height 1 mm 1 mm 1 mm
Length 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g
Interface type SATA-3 (6 Gbps) SATA-3 (6 Gbps) SATA-3 (6 Gbps)
Transfer rate
Sequential Read
Random Read
Sequential Write
Random Write
Ready time, Maximum (to not
busy)
Access times
Logical 0.1 ms 0.1 0.1
Total logical sectors 250,069,680 500,118,192 1,000,215,216
Operating temperature
Operating
Non-operating
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Up to 520 MB/s
Up to 60K IOPs
Up to 160 MB/s
Up to 34K IOPs
1.0 s 1.0 s 1.0 s
0° to 70°C (32°F to 158°F)
-40° to 95°C (-40°F to 203°F)
Up to 540 MB/s
Up to 85K IOPs
Up to 280 MB/s
Up to 67K IOPs
0° to 70°C (32°F to 158°F)
-55° to 90°C (-67°F to 194°F)
Up to 530 MB/s
Up to 97K IOPs
Up to 515 MB/s
Up to 88K IOPs
0° to 70°C (32°F to 158°F)
-40° to 85°C (-40°F to 185°F)
M.2 solid-state drive specications 71
Page 80
72 Chapter 9 Specications
Page 81
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 73
Page 82
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India ISI 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1.
The exible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
74 Chapter 10 Power cord set requirements
Page 83
Country/region Accredited agency Applicable note number
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4.
The exible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.
5.
The exible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each
element. Corset approval number and logo must be printed on a ag label.
6.
The exible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set ttings (appliance coupler, cable, and wall plug)
must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-
UL marks. For 240 V ac, the
ASTA marks.
exible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI or
Requirements for specic countries and regions 75
Page 84
76 Chapter 10 Power cord set requirements
Page 85
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
77
Page 86
78 Chapter 11 Recycling
Page 87
Index
A
AC adapter and battery light 5
action keys
identifying 11
antenna
illustrated 19
antennas
removing 49
audio, product description 3
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying
B
backups 61
battery
illustrated 17
removing 29
BIOS
determining version 59
downloading an update 60
starting the Setup Utility 59
updating 59
Bluetooth label 13
boot order
changing 65
bottom 13
bottom cover
illustrated 17
removing 27
buttons
left TouchPad 8
power 10
right TouchPad 8
C
cables, service considerations 23
camera board
illustrated 20
camera board cable
illustrated 20
camera lights, identifying 7
camera(s)
identifying 7
6
camera/microphone cable
illustrated 19
removing 47
camera/microphone module
illustrated 19
removing 45, 46
caps lock light, identifying 9
components
bottom 12
display 7
keyboard area 8
left side 6
right side 5
computer major components,
illustrated 15
computer specications 69
connector, power 5
connectors, service considerations
23
D
display assembly
illustrated 16
removing 43
display assembly subcomponents
illustrated 19
removing 43
display bezel
illustrated 19
removing 45
display cable
illustrated 19
display enclosure
illustrated 20
display panel
illustrated 20
product description 1
removing 47
display specications 70
drive light 5
E
electrostatic discharge 24
equipment guidelines 26
esc key, identifying 11
Ethernet, product description 3
external media cards 3
F
fan
illustrated 17
removing 39
fn key, identifying 11
G
graphics, product description 1
grounding guidelines 24
guidelines
equipment 26
grounding 24
packaging 25
transporting 25
workstation 25
H
hard drive
illustrated 17, 18
precautions 24
removing 33
specications 70
hard drive bracket
illustrated 17, 18
hard drive brackets
removing 34
hard drive cable
illustrated 17, 18
HDMI port 5
heat sink
removing 40
heat sink assembly
illustrated 17
removing 17
hinges
illustrated 19
removing 47
HP PC Hardware Diagnostics (UEFI)
using 67
HP Recovery Manager
correcting boot problems 65
starting 64
Index 79
Page 88
HP Recovery media
creating 61
recovery 64
HP Recovery partition
recovery 64
removing 65
I
internal card
product description 3
internal microphones, identifying 7
J
jacks
RJ-45 (network) 5
K
keyboard
illustrated 16
product description 3
keys
action 11
esc 11
fn 11
Windows 11
L
labels
Bluetooth 13
regulatory 13
serial number 13
service 13
wireless certication 13
WLAN 13
lights
AC adapter and battery 5
caps lock 9
drive 5
mute 9
power 5, 9
lock bracket
removing 44, 45
M
M.2 solid-state drive
specications 71
M.2 solid-state drive adapter bracket
and board
removing 36
mass storage devices
illustrated 18
precautions 24
memory card reader, identifying 6
memory card, identifying 6
memory module
illustrated 17
product description 1
removing 32
microphone 2
minimized image recovery 64
minimized image, creating 63
model name 1
mute light, identifying 9
O
operating system 4
original system recovery 63
P
packaging guidelines 25
plastic parts, service
considerations 23
pointing device 3
ports
HDMI 5
product description 3
USB 3.x SuperSpeed 6
USB Type-C 3.x charging 5
power button, identifying 10
power connector bracket
illustrated 16
power connector cable
illustrated 16
removing 57
power connector, identifying 5
power cord
requirements for all countries
73
requirements for specic
countries and regions 74
set requirements 73
power light 5
power lights, identifying 9
power requirements 4
processor
product description 1
product description
audio 3
display panel 1
Ethernet 3
external media cards 3
graphics 1
internal card 3
keyboard 3
memory module 1
microphone 2
operating system 4
pointing device 3
ports 3
power requirements 4
processor 1
product name 1
security 4
sensors 3
serviceability 4
storage 2
video 2
wireless 3
product name 1
product name and number,
computer 13
R
recover
options 63
recovery
discs 62, 64
HP Recovery Manager 63
media 64
starting 64
supported discs 62
system 63
USB ash drive 64
using HP Recovery media 62
recovery media
creating 61
creating using HP Recovery
Manager 62
recovery partition
removing 65
regulatory information
regulatory label 13
wireless certication labels 13
removal/replacement
preliminaries 23
procedures 27
RJ-45 (network) jack/status lights,
identifying 5
80 Index
Page 89
S
security cable slot, identifying 6
security, product description 4
sensors, product description 3
serial number 13
serial number, computer 13
service considerations
cables 23
connectors 23
plastic parts 23
service labels, locating 13
serviceability, product description 4
slots
memory card reader 6
security cable 6
solid-state drive
illustrated 18
removal 35
spare part number 17, 18, 35
solid-state drive adapter bracket
illustrated 17
solid-state drive board
illustrated 17
speakers
identifying 10
illustrated 16
removing 56
specications
computer 69
display 70
hard drive 70
M.2 solid-state drive 71
storage
product description 2
supported discs, recovery 62
system board
removing 53
spare part number 16, 53
system recovery 63
system restore point
creating 62
system restore point, creating 61
TouchPad board
removing 38
spare part number 16, 38
TouchPad zone, identifying 8
transfer board
illustrated 20
removing 50, 51
transfer board cable
illustrated 20
transporting guidelines 25
traveling with the computer 13
U
USB 3.x SuperSpeed ports,
identifying 6
USB Type-C 3.x charging port,
identifying 5
V
vents, identifying 12
video, product description 2
W
Windows
system restore point 61, 62
Windows key, identifying 11
Windows tools
using 62
wireless antenna
illustrated 19
wireless antennas
removing 49
wireless certication label 13
wireless, product description 3
WLAN antennas, identifying 7
WLAN device 13
WLAN label 13
WLAN module
illustrated 17
removing 30
workstation guidelines 25
T
tools required 23
top cover/keyboard
removing 58
TouchPad
buttons 8
Index 81
Page 90
82 Index
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