HP Pavilion 14 Maintenance and Service Guide

HP Pavilion 14 Laptop PC
Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2017 HP Development Company, L.P.
AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.
In accordance with Microsoft’s support policy, HP does not support the Windows 8 or Windows 7 operating system on products congured with Intel and AMD 7th generation and forward processors or provide any Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.
For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).
Second Edition: August 2017
First Edition: May 2017
Document Part Number: 928249-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Mass storage devices ........................................................................................................................................... 18
Display assembly subcomponents ...................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ........................................................................................................ 24
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27
Component replacement procedures .................................................................................................................. 27
Bottom cover ..................................................................................................................................... 27
Battery ............................................................................................................................................... 29
WLAN module .................................................................................................................................... 30
v
Memory module ................................................................................................................................ 32
Hard drive .......................................................................................................................................... 33
Solid-state drive (SSD) ...................................................................................................................... 35
M.2 solid-state drive adapter bracket and board ............................................................................. 36
TouchPad board ................................................................................................................................. 38
Fan ..................................................................................................................................................... 39
Heat sink ............................................................................................................................................ 40
Display assembly ............................................................................................................................... 43
System board .................................................................................................................................... 53
Speakers ............................................................................................................................................ 56
Power connector cable ...................................................................................................................... 57
Top cover/keyboard ........................................................................................................................... 58
6 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 60
7 Backing up, restoring, and recovering ........................................................................................................... 61
Creating recovery media and backups ................................................................................................................ 61
Creating HP Recovery media (select products only) ......................................................................... 61
Using Windows tools ........................................................................................................................................... 62
Restore and recovery ........................................................................................................................................... 63
Recovering using HP Recovery Manager ........................................................................................... 63
What you need to know before you get started ............................................................. 63
Using the HP Recovery partition (select products only) ................................................. 64
Using HP Recovery media to recover .............................................................................. 64
Changing the computer boot order ................................................................................ 65
Removing the HP Recovery partition (select products only) ......................................... 65
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 67
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 67
9 Specications .............................................................................................................................................. 69
Computer specications ...................................................................................................................................... 69
35.6-cm (14.0-in) display specications ............................................................................................................. 70
Hard drive specications ..................................................................................................................................... 70
M.2 solid-state drive specications .................................................................................................................... 71
vi
10 Power cord set requirements ...................................................................................................................... 73
Requirements for all countries ............................................................................................................................ 73
Requirements for specic countries and regions ................................................................................................ 74
11 Recycling .................................................................................................................................................. 77
Index ............................................................................................................................................................. 79
vii
viii

1 Product description

Category Description 8th Gen,
Discrete
Product name HP Pavilion 14 Laptop PC
* Model numbers: 14-bf000 – bf099
* Model numbers: 14-bf100 – bf199
Processor 8th generation Intel® Core™ processors
Intel Core i7-8550U (1.8-GHz, turbo up to 4.0 GHz, 2400 MHz/8-MB L3 cache, quad, 15W)
Intel Core i5-8250U (1.6-GHz, turbo up to 3.4 GHz, 2400-MHz/6-MB L3 cache, quad, 15W)
7th generation Intel Core processors
Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 2133 MHz/4-MB L3 cache, dual, 15W)
Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 2133-MHz/3-MB L3 cache, dual, 15W)
Intel Core i3-7100U (2.4-GHz, 2133-MHz/3-MB L3 cache, dual, 15W)
Intel Pentium® processor
Intel Pentium 4415U (2.3-GHz, 2133-MHz/2-MB L3 cache, dual, 15W)
7th Gen, UMA
7th Gen, Discrete
Graphics Internal graphics
Intel HD Graphics 620
Intel HD Graphics 610 (Pentium)
Hybrid graphics
Nvidia N16S-GTR (GeForce 940MX) with up to 4096 MB of dedicated video memory
Nvidia N16S-GTR (GeForce 940MX) with up to 2048 MB of dedicated video memory
Supports HD Decode, DX12, and HDMI
Supports Optimus
Supports GPS (GPU Performance Scaling)
Panel 16:9 Ultra Wide Aspect Ratio
35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode
(WLED), UWVA, BrightView (1920×1080) display, slim-at 3.0 mm, eDP, 45% color gamut; typical brightness: 250 nits, bridge to 220 nits
Memory Two non-accessible/non-upgradeable memory module slots
DDR4-2400 dual channel support
1
Category Description 8th Gen,
Discrete
DDR4-2133 dual channel support (DDR4-2400 downgrade to DDR4-2133)
Supports up to 16 GB of system RAM in the following congurations:
16384-MB total system memory (8192×2)
12288-MB total system memory (8192×1) + (4096×1)
8192-MB total system memory (8192×1) or (4096×2)
6144-MB total system memory (4096×1) + (2048×1)
4096-MB total system memory (4096×1)
7th Gen, UMA
7th Gen, Discrete
Storage Supports 6.35 cm (2.5 in) SATA hard drives in 9.5 mm (.37-in) and 7.0 mm/7.2
mm (.28-in) thicknesses
Support for SSD + HDD
Support for M.2 SATA SSD
Accelerometer/hard drive protection support
Single hard drive congurations:
2-TB, 5400 rpm, 7.0/7.2 mm
1-TB, 5400 rpm, 7.0/7.2 mm
500-GB, 5400 rpm, 7.0/7.2 mm
M.2 SATA-3 congurations (TLC):
512 GB
256 GB
128 GB
Dual storage congurations:
256 GB SATA TLC SSD + 1 TB HDD
128 GB SATA TLC SSD + 2 TB HDD
128 GB SATA TLC SSD + 1 TB HDD
Camera HP Wide Vision FHD IR Camera - indicator LED and 2x IR LEDs, USB2.0, FHD
hybrid BSI sensor, f2.2, WDR, 88° WFOV
1080p by 30 frames per second
Supports Windows Hello
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise suppression
HP Wide Vision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
720p by 30 frames per second
2 Chapter 1 Product description
128 GB SATA TLC SSD + 500 GB HDD
Category Description 8th Gen,
Discrete
7th Gen, UMA
7th Gen, Discrete
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise suppression
Supports WDR (Wide Dynamic Range)
Audio Audio brand: B&O Play
Supports HP Audio Boost
Dual speakers
Ethernet Integrated 10/100/1000 network interface card (NIC)
Sensors Accelerometer
Wireless Network Integrated wireless options with single antenna (M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
Integrated wireless options with dual antennas (M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
Intel Dual Band Wireless-AC 3168 802.11ac 1x1 WiFi + Bluetooth 4.2 Combo (non-vPro)
Intel Dual Band Wireless-AC 7265 802.11ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
External media card
Internal Card Expansion
Ports HDMI v1.4b supporting up to 1920×1080 @ 60Hz
Keyboard/ pointing devices
HP Multi-Format Digital Media Reader
Supports SD/SDHC/SDXC
Push-push insertion/removal
One M.2 slot for solid-state drive
One M.2 slot for WLAN
RJ-45 (Ethernet)
USB 3.0 (2)
USB 3.1 Gen 1 Type-C port (supports data transfer)
AC Smart Pin adapter plug
Headphone/line out and microphone/line in combo jack
Keyboard
Full-sized, textured, island style keyboard
Full sized, backlit, 3-coat paint, island-style keyboard
3
Category Description 8th Gen,
Discrete
TouchPad
Image sensor
Multi-touch gestures enabled
Taps enabled by default
Supports Modern Trackpad Gestures
Power AC adapters
45-W
65-W EM
90-W
Power cord
1 meter conventional power cord with sticker label (C5)
Battery
3-cell, Prismatic battery, 41-Whr, 3610 mAh
Supports battery fast charge
7th Gen, UMA
7th Gen, Discrete
Supports battery life enhancement
Security TPM 2.0
Kensington Security Lock
Operating system
Preinstalled
Windows 10
Windows 10 Professional
For Developed Market (ML):
Windows 10 Home ML
Windows 10 Home Plus ML
For Emerging Market (EM/SL):
Windows 10 Home EM/SL
Windows 10 Home Plus EM/SL
For China Market:
CPPP Windows 10 Home High End China Language Edition
CPPP Windows 10 Home China Language Edition
FreeDOS 2.0
Service End-user replaceable parts
AC adapter
4 Chapter 1 Product description

2 Getting to know your computer

Right side

Component Description
(1) Power light
(2) Drive light (select products
only)
(3) USB Type-C 3.x charging port
(select products only)
(4) HDMI port Connects an optional video or audio device, such as a high-denition television,
(5) RJ-45 (network) jack/status
lights
(6) AC adapter and battery light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts o power to the display and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
When the computer is on, connects and charges a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may be required.
any compatible digital or audio component, or a high-speed High-Denition Multimedia Interface (HDMI) device.
Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
White: The AC adapter is connected and the battery is fully charged.
Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
Amber: The AC adapter is connected and the battery is charging.
O: The battery is not charging.
(7) Power connector Connects an AC adapter.
Right side 5

Left side

Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
smartwatch, and provides high-speed data transfer.
(3) Audio–out (headphone)/
Audio-in (microphone) combo jack
(4) Memory card reader (select
products only)
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
Reads optional memory cards that enable you to store, manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the memory card reader.
6 Chapter 2 Getting to know your computer

Display

Component Description
(1) WLAN antennas* (1 or 2) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (1 or 2) Record sound.
(3) Infrared camera lights (select models only) On: The infrared camera is in use.
(4) Camera lights On: One or more cameras are in use.
(5) Camera(s) Allow you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7

Keyboard area

TouchPad

Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer

Lights

Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Mute light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
letters.
On: Computer sound is o.
O: Computer sound is on.
Keyboard area 9

Button and speakers

NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power button
(2) Speakers Produce sound.
When the computer is o, press the button to turn on the computer.
When the computer is on, press the button briey to initiate Sleep.
When the computer is in the Sleep state, press the button briey to exit Sleep.
When the computer is in Hibernation, press the button briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.
To learn more about your power settings and power options:
Right-click the Power icon , and then select Power
Options.
10 Chapter 2 Getting to know your computer

Special keys

NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
Keyboard area 11

Bottom

Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.
12 Chapter 2 Getting to know your computer

Labels

The labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
Component
(1) Model name
(2) Serial number
(3) Part number
(4) Warranty period
Regulatory label(s)—Provide(s) regulatory information about the computer.
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
Labels 13
14 Chapter 2 Getting to know your computer

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Computer major components 15
Item Component Spare part
number
(1) Display assembly
NOTE: Display assemblies are spared at the subcomponent level only.
For display assembly spare part information, see Display assembly subcomponents on page 19.
(2) Top cover/keyboard
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 58.
Models with backlit keyboard:
Mineral silver 933313-xx1
Silk gold 933315-xx1
Orchid pink 933317-xx1
Models without backlit keyboard:
Mineral silver 933312-xx1
Silk gold 933314-xx1
Orchid pink 933316-xx1
(3) Lock bracket 934986-001
(4) Power connector bracket 934985-001
(5) TouchPad board
NOTE: The TouchPad cable is available using spare part number 930601-001.
930611-001
(6) TouchPad bracket 934987-001
(7) Speakers (includes left and right speakers and cable) 930614-001
(8) Power connector cable 938151-001
(9) System board (includes replacement thermal materials)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in models with discrete graphics memory:
Intel Core i7-8550U processor and 4 GB of discrete graphics memory 940762-xx1
Intel Core i7-7500U processor and 2 GB of discrete graphics memory 930576-xx1
Intel Core i5-8250U processor and 4 GB of discrete graphics memory 940761-xx1
Intel Core i5-8250U processor and 2 GB of discrete graphics memory 940760-xx1
Intel Core i5-7200U processor and 2 GB of discrete graphics memory 930577-xx1
For use in models with UMA graphics memory:
Intel Core i5-7200U processor 930574-xx1
Intel Core i3-7100U processor 930575-xx1
Intel Pentium 4415U processor 937742-xx1
16 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
(10) Fan 930603-001
Heat sink assembly (includes replacement thermal materials)
(11) For use in models with discrete graphics 930605-001
(12) For use in models with UMA graphics 930604-001
(13) WLAN module
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855
(14) Solid-state drive, M.2
512 GB 763008-022
256 GB 760615-037
128 GB 759848-015
(15) Memory module (DDR4-2400)
8-GB 862398-855
4 GB 862397-855
2 GB 864271-855
(16) Battery (4 cell, 70 Wh, 4.55 Ah) 920070-855
(17) Hard drive, 7 mm (does not include bracket or cable)
NOTE: The hard drive cable is available using spare part number 930596-001.
2-TB, 5400-rpm 912487-855
1-TB, 5400-rpm 762990-005
500-GB, 5400-rpm 778186-005
(18) Hard drive connector/cable 930596-001
(19) Hard drive brackets
Left bracket 934983-001
Right bracket 934984-001
(20) Solid-state drive adapter bracket L00160-001
(21) Solid-state drive board
The solid-state drive board cable is available using spare part number L01440-001.
(22) Bottom cover 930593-001
(23) Rubber Kit 932299-001
L00159-001
Computer major components 17

Mass storage devices

Item Component Spare part number
(1) Solid-state drive, M.2
512 GB 763008-022
256 GB 760615-037
128 GB 759848-015
(2) Hard drive (7 mm, SATA; does not include brackets or cable):
2-TB, 5400-rpm 912487-855
1-TB, 5400-rpm 762990-005
500-GB, 5400-rpm 778186-005
(3) Hard drive brackets
Left 934983-001
Right 934984-001
(4) Hard drive connector/cable (not illustrated) 930596-001
(5) Solid-state drive adapter bracket L00160-001
(6) Solid-state drive adapter board L00159-001
(7) Solid-state drive board cable L01440-001
(*) External optical drive (not illustrated) 747080-001
18 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number
(1) Display bezel
For use in models with an HD camera 930594-001
For use in models with an FHD IR camera 930595-001
(2) Hinge Kit (left and right) 930606-001
(3) Antenna, dual (includes wireless antenna cable and transceiver) 930573-001
(4) Display cable (includes display panel cable and camera/microphone cable)
For use in models with an HD camera 934978-001
For use in models with an FHD IR camera 935540-001
(5) Camera/microphone module
Display assembly subcomponents 19
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