Maintenance and Service Guide
HP Pavilion 14 Laptop PC
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018–2019 HP Development
Company, L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
and Pentium are trademarks of Intel Corporation
in the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: February 2019
First Edition: April 2018
Document Part Number: L19707-003
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a
refund subject to the refund policy of your place
of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Exterior components ................................................................................................................................................................................ 9
Right side ................................................................................................................................................................................. 10
Left side ................................................................................................................................................................................... 12
Display ...................................................................................................................................................................................... 13
Keyboard area ........................................................................................................................................................................ 15
TouchPad ............................................................................................................................................................ 15
Lights ................................................................................................................................................................... 16
Button, speakers, and vent .............................................................................................................................. 17
Special keys ........................................................................................................................................................ 18
Action keys ......................................................................................................................................................... 19
Bottom ..................................................................................................................................................................................... 20
Labels ....................................................................................................................................................................................... 21
3 Illustrated parts catalog ........................................................................................................................................................................ 23
Computer components ......................................................................................................................................................... 23
Display assembly components ............................................................................................................................................ 42
Miscellaneous parts ............................................................................................................................................................... 44
4 Removal and replacement procedures preliminary requirements ................................................................................................ 47
Tools required ......................................................................................................................................................................... 47
Service considerations .......................................................................................................................................................... 47
Plastic parts ........................................................................................................................................................ 47
Cables and connectors ..................................................................................................................................... 48
Drive handling .................................................................................................................................................... 48
Grounding guidelines ............................................................................................................................................................. 48
Electrostatic discharge damage ...................................................................................................................... 48
Packaging and transporting guidelines ..................................................................................... 49
Workstation guidelines ............................................................................................ 49
5 Removal and replacement procedures for Authorized Service Provider parts ............................................................................ 51
Component replacement procedures ................................................................................................................................. 51
Bottom cover ...................................................................................................................................................... 51
Battery ................................................................................................................................................................. 53
Display assembly ............................................................................................................................................... 54
v
Hard drive ........................................................................................................................................................... 63
WLAN module .................................................................................................................................................... 66
Solid-state drive ................................................................................................................................................ 68
Optane memory module (select products only) .......................................................................................... 69
Memory module ................................................................................................................................................ 71
Card reader board ............................................................................................................................................. 73
TouchPad ............................................................................................................................................................ 74
Lock bracket ....................................................................................................................................................... 76
USB/audio board ................................................................................................................................................ 77
Fingerprint reader ............................................................................................................................................. 78
Fan ....................................................................................................................................................................... 79
Heat sink ............................................................................................................................................................. 81
System board ..................................................................................................................................................... 83
Speakers ............................................................................................................................................................. 89
Power connector cable ..................................................................................................................................... 90
Keyboard/top cover ........................................................................................................................................... 92
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 95
Starting Setup Utility (BIOS) .................................................................................................................................................. 95
Updating Setup Utility (BIOS) ................................................................................................................................................ 95
Determining the BIOS version ......................................................................................................................... 95
Downloading a BIOS update ............................................................................................................................ 96
7 Backing up, restoring, and recovering ................................................................................................................................................. 97
Using Windows tools for backing up, restoring, and recovering your computer ......................................................... 97
Creating backups ............................................................................................................................................... 97
Restoring and recovering ................................................................................................................................. 97
Creating HP Recovery media (select products only) ........................................................................................................ 98
Using HP Recovery Manager to create recovery media .............................................................................. 98
Before you begin ........................................................................................................................... 98
Creating the recovery media ....................................................................................................... 99
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 99
Restoring and recovery ......................................................................................................................................................... 99
Restoring, resetting, and refreshing using Windows tools ......................................................................... 99
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 99
Recovering using HP Recovery Manager ..................................................................................................... 100
Recovering using the HP Recovery partition (select products only) ....................................................... 100
Recovering using HP Recovery media ......................................................................................................... 101
Changing the computer boot order ............................................................................................................. 101
Removing the HP Recovery partition (select products only) ................................................................... 101
vi
8 Using HP PC Hardware Diagnostics ................................................................................................................................................... 103
Using HP PC Hardware Diagnostics Windows (select products only) ......................................................................... 103
Downloading HP PC Hardware Diagnostics Windows ............................................................................... 103
Downloading the latest HP PC Hardware Diagnostics Windows version .......................... 103
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................ 104
Installing HP PC Hardware Diagnostics Windows ...................................................................................... 104
Using HP PC Hardware Diagnostics UEFI ......................................................................................................................... 104
Starting HP PC Hardware Diagnostics UEFI ................................................................................................ 104
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .................................................... 105
Downloading the latest HP PC Hardware Diagnostics UEFI version ................................... 105
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................. 105
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ................................................... 105
Downloading Remote HP PC Hardware Diagnostics UEFI ........................................................................ 106
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................... 106
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 106
Customizing Remote HP PC Hardware Diagnostics UEFI settings .......................................................... 106
9 Specications ........................................................................................................................................................................................ 107
Computer specications ..................................................................................................................................................... 107
35.6-cm (14.0-in) display specications ......................................................................................................................... 108
Hard drive specications ..................................................................................................................................................... 108
M.2 solid-state drive specications .................................................................................................................................. 110
10 Power cord set requirements .......................................................................................................................................................... 111
Requirements for all countries .......................................................................................................................................... 111
Requirements for specic countries and regions ........................................................................................................... 112
11 Recycling ............................................................................................................................................................................................. 115
Index ........................................................................................................................................................................................................... 117
vii
viii
1 Product description
Table 1-1 Product components and descriptions
Category Description Computer models
14-ce2000
through 14-ce2999
Product Name ● HP Pavilion 14 Laptop PC (model numbers
14-ce2000 through 14-ce2999)
● HP Pavilion 14 Laptop PC (model numbers
14-ce1000 through 14-ce1999)
● HP Pavilion 14 Laptop PC (model numbers
14-ce0000 through 14-ce0999)
Processors ● Intel™ Core® i7-8565U 1.80-GHz (SC turbo
up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W)
● Intel Core i7-8550U 1.80-GHz (SC turbo up
to 4.00-GHz) quad core processor (2400MHz, 8.0 MB L3 cache, 15-W)
● Intel Core i7-7500U 2.70-GHz (SC turbo up
to 3.50-GHz) dual core processor (4.0-MB
L3 cache, 15 W)
● Intel Core i5-8265U 1.60-GHz (SC turbo up
to 3.90-GHz) quad core processor (6.0-MB
L3 cache, 15 W)
● Intel Core i5-8250U 1.60-GHz (SC turbo up
to 3.40-GHz) quad core processor (6.0-MB
L3 cache, 15 W)
√
√
√
√ √
√ √
√ √
√ √
√ √
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
● Intel Core i3-8145U 2.10-GHz (SC turbo up
to 3.90-GHz) dual core processor (4.0-MB
L3 cache, 15 W)
● Intel Core i3-8130U 2.20-GHz (SC turbo up
to 3.40-GHz) dual core processor (4.0-MB
L3 cache, 15 W)
● Intel Pentium® 4415U 2.3-GHz dual core
processor (2.0-MB L3 cache, 15 W)
Chipset Intel integrated with soldered-on-circuit (SoC) √ √ √
Graphics Hybrid graphics:
● NVIDIA GeForce MX250 with up to 4096-MB
of discrete video memory
● NVIDIA GeForce MX250 with up to 2048-MB
of discrete video memory
● NVIDIA GeForce MX150 with up to 4096-MB
of discrete video memory
√ √
√ √
√ √ √
√
√
√
1
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Graphics
(continued)
● NVIDIA GeForce MX130 with up to 4096-MB
● NVIDIA GeForce MX130 with up to 2048-MB
Internal universal memory architecture (UMA) graphics:
● Intel UHD Graphics 620 √ √ √
● Intel HD Graphics 620 √
● Intel HD Graphics 610 √
Support for HD decode, DX12, and high-denition
Supports Optimus √ √ √
Supports GPS (GPU Performance Scaling) √ √ √
Panel ● 14.0-in, full high-denition (FHD), AntiGlare,
● NVIDIA GeForce MX150 with up to 2048-MB
of discrete video memory
of discrete video memory
of discrete video memory
multimedia interface (HDMI)
UWVA (1920×1080), white light-emitting
(WLED), eDP, slim-at (3.0 mm), 400 nits,
16:9 ultra wide aspect ratio, with
narrow bezel
√ √
√
√ √
√ √ √
√
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
● 14.0-in, FHD, AntiGlare, UWVA
(1920×1080), WLED, eDP, slim-at (3.0
mm), 250 nits, 16:9 ultra wide aspect ratio,
with narrow bezel
● 14.0-in, FHD, BrightView, UWVA
(1920×1080), WLED, eDP, slim-at (3.0
mm), 250 nits, 16:9 ultra wide aspect ratio,
with narrow bezel
● 14.0-in, HD, AntiGlare, SVA (1366×768),
WLED, eDP, slim-at (3.6 mm), 250 nits,
16:9 ultra wide aspect ratio, with
narrow bezel
● 14.0-in, FHD, AntiGlare, UWVA
(1920×1080), WLED, eDP, slim-at (3.0
mm), 220 nits, 16:9 ultra wide aspect ratio,
with narrow bezel
● 14.0-in, FHD, AntiGlare, UWVA
(1920×1080), WLED, eDP, slim-at (3.0
mm), 220 nits, 16:9 ultra wide aspect ratio,
with narrow bezel
● 14.0-in, FHD, AntiGlare, SVA (1920×1080),
WLED, eDP, slim-at (3.0 mm), 220 nits,
16:9 ultra wide aspect ratio, with
narrow bezel
√
√
√
√ √ √
√ √
√
● 14.0-in, HD, AntiGlare, SVA (1366×768),
2 Chapter 1 Product description
√ √ √
WLED, eDP, slim-at (3.6 mm), 220 nits,
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Panel
(continued)
● 14.0-in, HD, BrightView, SVA (1366×768),
Memory One SODIMM memory module slot, non-
Supports up to 16-GB of system memory √ √ √
DDR4-2133 single channel support (DDR4-2666
Supports the following congurations:
Storage Support for all 7.2 mm/9.5 mm, SATA, 2.5-inch
● 16:9 ultra wide aspect ratio, with
narrow bezel
WLED, eDP, slim-at (3.6 mm), 220 nits,
16:9 ultra wide aspect ratio, with
narrow bezel
customer-accessible/non-upgradable
bridged to DDR4-2400, DDR4-2400 downgraded
to DDR4-2133)
● 16384 MB (16384 MB × 1)
● 8192 MB (8192 MB × 1)
● 4096 MB (4096 MB × 1)
hard drives:
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
● Accelerometer/Hard drive protection √ √ √
● M.2 SATA/PCIe solid-state drive √ √ √
● Solid-state drive + hard drive √ √ √
Single hard drive congurations: 1 TB, 5400 rpm,
7.2 mm and 500 GB, 5400 rpm, 7.0 mm
Dual storage congurations:
● 256-GB, PCIe, solid-state drive + 1-TB
hard drive
● 256-GB, SATA, solid-state drive with TLC +
1-TB hard drive
● 128-GB, SATA, solid-state drive with TLC +
1-TB hard drive
● 128-GB, SATA, solid-state drive with TLC +
500-GB hard drive
M.2 SATA-3, solid-state drive with TLC: 256 GB
and 128 GB
M.2, PCIe, NVMe, solid-state drive: 512 GB and
256 GB
Intel Optane (3D Xpoint) Solution, PCIe, Gen3×2,
M.2, solid-state drive: 16 GB (Optane memory
module) + 1 TB, 5400 rpm, 7.2 mm hard drive
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
Optical drive DVD+/-RW DL SuperMulti, 9.0-mm tray load,
SATA, xed (not modular)
√ √ √
3
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Audio and video Audio brand: B&O Play √ √ √
Audio control panel: B&O Play Audio Control √ √ √
Supports HP Audio Boost √ √ √
Dual speakers √ √ √
Camera
HP Wide Vision FHD infrared camera with
indicator light and 2 infrared lights, USB 2.0, FHD
hybrid BSI sensor, f2.2, WDR, 88° wide eld of
vision, 1080p by 30 frames per second
HP Wide Vision HD camera with indicator light,
USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld
of vision, 720p by 30 frames per second
Supports Windows Hello √ √ √
Microphones: Dual-array digital microphones
with appropriate beam-forming, echocancellation, noise-suppression software
Ethernet Integrated 10/100/1000 network interface card
(NIC)
√ √ √
√ √ √
√ √ √
√ √ √
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
Wireless Integrated wireless options with dual antennas (M.2/PCIe):
● Realtek RTL8822BE 802.11 ac 2×2 Wi-Fi +
Bluetooth® 4.2 Combo Adapter (MU-MIMOsupported)
● Intel Dual Band Wireless ac 3168 802.11 ac
1×1 Wi-Fi + Bluetooth 4.2 Combo Adapter
(non-vPro)
● Intel Dual Band Wireless ac 7265 802.11 ac
2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter
(non-vPro)
Integrated wireless options with single antenna (M.2/PCIe):
● Realtek RTL8723DE 802.11 bgn 1×1 Wi-Fi
+ Bluetooth 4.2 Combo Adapter
● Realtek RTL8821CE 802.11 ac 1×1 Wi-Fi +
Bluetooth 4.2 Combo Adapter (MU-MIMOsupported)
● Intel Wireless ac 9560 2×2 MU-MIMO +
Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW
● Intel Wireless ac 9461 NGW 1×1 M.2 NV +
Bluetooth 5.0
External media
cards
HP Multi-Format Digital Media Card Reader √ √ √
√ √ √
√ √
√ √
√ √ √
√ √ √
√ √
√ √
Supports SD/SDHC/SDXC √ √ √
4 Chapter 1 Product description
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
External media
cards
(continued)
Internal card
expansion
One M.2 slot for WLAN module √ √ √
Ports AC Smart Pin adapter plug √ √ √
Audio-out (headphone)/audio-in (microphone)
HDMI v1.4 supporting up to 1920×1080 @ 60Hz √ √ √
RJ-45 network jack √ √ √
Hot plug/unplug and auto detect for correct
USB 3.1 ports (2, left side) √
USB 3.0 ports (2, left side) √ √
Push-push insertion/removal √ √ √
One M.2 slot for solid-state drive √ √ √
√ √ √
combo jack
√ √ √
output to wide-aspect vs standard aspect video
(auto adjust panel resolution to t embedded
panel and external monitor connected)
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
USB Type-C port; USB 3.1 Gen 1 (right side);
supports data transfer
Keyboard/
pointing devices
TouchPad:
● Image sensor √ √ √
● MultiTouch gestures enabled √ √ √
● Support for Modern TrackPad gestures √ √ √
● Taps enabled as default √ √ √
Power
requirements
● 3-cell, 41-WHr, 3.6-AHr, Li-ion battery √ √ √
● Supports battery life enhancement √ √ √
● Supports battery fast charge √ √ √
AC adapter:
● 65-W HP Smart AC adapter (EM) with
● 65-W HP Smart AC adapter with power cord √ √ √
Keyboard: Full-sized, two-coat paint and threecoat paint, island-style keyboard
Battery:
power cord
√ √ √
√ √ √
√ √ √
● 45-W HP Smart AC adapter with power cord √ √ √
5
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Power
requirements
(continued)
Security ● Kensington Nano Security Lock √ √ √
● Support for Trusted Platform Module (TPM)
● Fingerprint reader √ √ √
Sensor Accelerometer √ √ √
Operating
system
Windows 10 Home 64-bit Chinese Market CPP √ √ √
Windows 10 Home 64-bit High-end Chinese
Windows 10 Home 64-bit Plus √ √ √
Windows 10 Home 64-bit Plus QVC √ √
Windows 10 Home 64-bit Plus Single Language √ √ √
Power cord: 1.0 m conventional power cord with
a C5 connector
2.0
Windows 10 Home 64-bit √ √ √
Market CPP
√ √ √
√ √ √
√ √ √
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
Windows 10 Home 64-bit Plus Single Language
Africa Market PPP
Windows 10 Home 64-bit Plus Single Language
APAC EM PPP
Windows 10 Home 64-bit Plus Single Language
India Market PPP
Windows 10 Home 64-bit Plus Single Language
Indonesia Market PPP
Windows 10 Home 64-bit Plus Web/Kiosk √ √
Windows 10 Home 64-bit QVC √ √
Windows 10 Home 64-bit Single Language √ √ √
Windows 10 Home 64-bit Single Language Africa
Market PPP
Windows 10 Home 64-bit Single Language APAC
EM PPP
Windows 10 Home 64-bit Single Language India
Market PPP
Windows 10 Home 64-bit Single Language
Indonesia Market PPP
Windows 10 Home 64-bit Single Language Value
Africa Market PPP
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √
Windows 10 Home 64-bit Single Language Value
APAC EM PPP
6 Chapter 1 Product description
√
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Operating
system
(continued)
Windows 10 Home 64-bit Single Language Value
Windows 10 Home 64-bit Value Notebook Single
Windows 10 Home 64-bit Value Notebook Single
Windows 10 Home 64-bit Value Notebook Single
Windows 10 Home 64-bit Value Single Language √
Windows 10 Home 64-bit Web/Kiosk √ √ √
Windows 10 Home S 64-bit Value √ √
Windows 10 Professional 64-bit √ √ √
Windows 10 Professional 64-bit Chinese Market √ √ √
Windows 10 Professional 64-bit QVC √ √
Windows 10 Home 64-bit Single Language Value
India Market PPP
Indonesia Market PPP
Language
Language SEAP
Language select Geo
√
√
√
√
√
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
Windows 10 Professional 64-bit StF MSNA
Standard
FreeDOS 2.0 √ √ √
Serviceability End user replaceable parts: AC adapter √ √ √
√ √ √
7
8 Chapter 1 Product description
2 Exterior components
The computer features top-rated components. This chapter provides details about the components, their
location, and how they work.
9
Right side
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-1 Right-side components and descriptions
Component Description
(1) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
(2) Drive light ● Blinking white: The hard drive is being accessed.
logon.
▲ To use the ngerprint reader, swipe your nger across the
reader.
● Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(3) USB Type-C port Connects a USB device such as a a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
(6) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is
charging.
● O: The battery is not charging.
(7) Power connector Connects an AC adapter.
10 Chapter 2 Exterior components
Table 2-2 Right-side components and descriptions (continued)
Component Description
(1) Drive light ● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(2) USB Type-C port Connects a USB device such as a cell phone, camera, activity
tracker, or smartwatch and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(4) RJ-45 (network) jack/status lights Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
(5) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
(6) Power connector Connects an AC adapter.
Right side 11
Left side
Table 2-3 Left-side components and descriptions
Component Description
(1) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.
(2) Audio–out (headphone)/Audio-in (microphone)
combo jack
(3) Security cable slot Attaches an optional security cable to the computer.
(4) Memory card reader Reads optional memory cards that enable you to store, manage,
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
12 Chapter 2 Exterior components
▲ Press in on the card, and then remove it from the memory
card reader.
Display
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-4 Display components and descriptions
Component Description
(1) WLAN antennas (1 or 2, depending on computer)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
NOTE: If your computer has a single antenna, it is located on the left
side.
(2) Internal microphones (2) Record sound.
(3) Camera light On: The cameras is in use.
(4) Camera(s) Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My notebook, select the Specications tab, and then select User Guides.
Display 13
Table 2-5 Display components and descriptions (continued)
Component Description
(1) WLAN antennas (1 or 2 depending on computer)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
NOTE: If your computer has a single antenna, it is located on the left
side.
(2) Internal microphones Record sound.
(3) Camera light(s) On: One or more cameras are in use.
(4) Camera(s) Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Select the Start button, select HP Support Assistant, and then select HP Documentation.
14 Chapter 2 Exterior components
Keyboard area
TouchPad
Table 2-6 TouchPad components and descriptions
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 15
Lights
Table 2-7 Light components and descriptions
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
16 Chapter 2 Exterior components
Button, speakers, and vent
Table 2-8 Button, speaker, and vent components and descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep.
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings and power options:
▲ Right-click the Power icon, and then select Power Options.
(2) Speakers Produce sound.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Keyboard area 17
Special keys
Table 2-9 Special key components and descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
18 Chapter 2 Exterior components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 18.
▲ To use an action key, press and hold the key.
Table 2-10 Special key components and descriptions
Icon Description
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer display
to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on. (select products only)
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Keyboard area 19
Bottom
Table 2-11 Bottom component and description
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
20 Chapter 2 Exterior components
Labels
The labels axed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-12 Label components
Component
(1) Product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 21
22 Chapter 2 Exterior components
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Computer components
Computer components 23
Table 3-1 Computer components and descriptions
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
(2) Keyboard/top cover:
In luminous green nish, equipped with backlight and ngerprint reader (includes backlight cable, ngerprint reader cable,
For use in Belgium L51758-A41
For use in Bulgaria L51758-261
For use in Canada L51758-DB1
For use in the Czech Republic and Slovakia L51758-FL1
For use in Denmark, Finland, and Norway L51758-DH1
For use in France L51758-051
For use in Germany L51758-041
For use in Greece L51758-151
For use in Hungary L51758-211
For use in Israel L51758-BB1
For use in Italy L51758-061
For use in Latin America L51758-161
information, see Display assembly components on page 42.
keyboard cable):
For use in the Netherlands L51758-B31
For use in Portugal L51758-131
For use in Romania L51758-271
For use in Russia L51758-251
For use in Saudi Arabia L51758-171
For use in Slovenia L51758-BA1
For use in Spain L51758-071
For use in Switzerland L51758-BG1
For use in Taiwan L51758-AB1
For use in Thailand L51758-281
For use in Turkey L51758-141
For use in the United Kingdom L51758-031
For use in the United States L51758-001
For use in Uruguay L51758-BD1
In luminous green nish, equipped with backlight (includes backlight cable and keyboard cable):
For use in Belgium L51756-A41
For use in Bulgaria L51756-261
24 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Canada L51756-DB1
For use in the Czech Republic and Slovakia L51756-FL1
For use in Denmark, Finland, and Norway L51756-DH1
For use in France L51756-051
For use in Germany L51756-041
For use in Greece L51756-151
For use in Hungary L51756-211
For use in Israel L51756-BB1
For use in Italy L51756-061
For use in Latin America L51756-161
For use in the Netherlands L51756-B31
For use in Portugal L51756-131
For use in Romania L51756-271
For use in Russia L51756-251
For use in Saudi Arabia L51756-171
For use in Slovenia L51756-BA1
For use in Spain L51756-071
For use in Switzerland L51756-BG1
For use in Taiwan L51756-AB1
For use in Thailand L51756-281
For use in Turkey L51756-141
For use in the United Kingdom L51756-031
For use in the United States L51756-001
For use in Uruguay L51756-BD1
In luminous green nish, equipped with ngerprint reader (includes ngerprint reader cable and keyboard cable):
For use in Belgium L51757-A41
For use in Bulgaria L51757-261
For use in Canada L51757-DB1
For use in the Czech Republic and Slovakia L51757-FL1
For use in Denmark, Finland, and Norway L51757-DH1
For use in France L51757-051
For use in Germany L51757-041
For use in Greece L51757-151
Computer components 25
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Hungary L51757-211
For use in Israel L51757-BB1
For use in Italy L51757-061
For use in Latin America L51757-161
For use in the Netherlands L51757-B31
For use in Portugal L51757-131
For use in Romania L51757-271
For use in Russia L51757-251
For use in Saudi Arabia L51757-171
For use in Slovenia L51757-BA1
For use in Spain L51757-071
For use in Switzerland L51757-BG1
For use in Taiwan L51757-AB1
For use in Thailand L51757-281
For use in Turkey L51757-141
For use in the United Kingdom L51757-031
For use in the United States L51757-001
For use in Uruguay L51757-BD1
In luminous green nish (includes keyboard cable):
For use in Belgium L51755-A41
For use in Bulgaria L51755-261
For use in Canada L51755-DB1
For use in the Czech Republic and Slovakia L51755-FL1
For use in Denmark, Finland, and Norway L51755-DH1
For use in France L51755-051
For use in Germany L51755-041
For use in Greece L51755-151
For use in Hungary L51755-211
For use in Israel L51755-BB1
For use in Italy L51755-061
For use in Latin America L51755-161
For use in the Netherlands L51755-B31
For use in Portugal L51755-131
26 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Romania L51755-271
For use in Russia L51755-251
For use in Saudi Arabia L51755-171
For use in Slovenia L51755-BA1
For use in Spain L51755-071
For use in Switzerland L51755-BG1
For use in Taiwan L51755-AB1
For use in Thailand L51755-281
For use in Turkey L51755-141
For use in the United Kingdom L51755-031
For use in the United States L51755-001
For use in Uruguay L51755-BD1
In natural silver nish, equipped with backlight and ngerprint reader (includes backlight cable, ngerprint reader cable,
keyboard cable):
For use in Belgium L19195-A41
For use in Bulgaria L19195-261
For use in Canada L19195-DB1
For use in the Czech Republic and Slovakia L19195-FL1
For use in Denmark, Finland, and Norway L19195-DH1
For use in France L19195-051
For use in Germany L19195-041
For use in Greece L19195-151
For use in Hungary L19195-211
For use in Israel L19195-BB1
For use in Italy L19195-061
For use in Latin America L19195-161
For use in the Netherlands L19195-B31
For use in Portugal L19195-131
For use in Romania L19195-271
For use in Russia L19195-251
For use in Saudi Arabia L19195-171
For use in Slovenia L19195-BA1
For use in Spain L19195-071
For use in Switzerland L19195-BG1
Computer components 27
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Taiwan L19195-AB1
For use in Thailand L19195-281
For use in Turkey L19195-141
For use in the United Kingdom L19195-031
For use in the United States L19195-001
For use in Uruguay L19195-BD1
In natural silver, equipped with backlight (includes backlight cable and keyboard cable):
For use in Belgium L19191-A41
For use in Bulgaria L19191-261
For use in Canada L19191-DB1
For use in the Czech Republic and Slovakia L19191-FL1
For use in Denmark, Finland, and Norway L19191-DH1
For use in France L19191-051
For use in Germany L19191-041
For use in Greece L19191-151
For use in Hungary L19191-211
For use in Israel L19191-BB1
For use in Italy L19191-061
For use in Latin America L19191-161
For use in the Netherlands L19191-B31
For use in Portugal L19191-131
For use in Romania L19191-271
For use in Russia L19191-251
For use in Saudi Arabia L19191-171
For use in Slovenia L19191-BA1
For use in Spain L19191-071
For use in Switzerland L19191-BG1
For use in Taiwan L19191-AB1
For use in Thailand L19191-281
For use in Turkey L19191-141
For use in the United Kingdom L19191-031
For use in the United States L19191-001
For use in Uruguay L19191-BD1
28 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
In natural silver nish, equipped with ngerprint reader (includes ngerprint reader cable and keyboard cable):
For use in Belgium L19194-A41
For use in Bulgaria L19194-261
For use in Canada L19194-DB1
For use in the Czech Republic and Slovakia L19194-FL1
For use in Denmark, Finland, and Norway L19194-DH1
For use in France L19194-051
For use in Germany L19194-041
For use in Greece L19194-151
For use in Hungary L19194-211
For use in Israel L19194-BB1
For use in Italy L19194-061
For use in Latin America L19194-161
For use in the Netherlands L19194-B31
For use in Portugal L19194-131
For use in Romania L19194-271
For use in Russia L19194-251
For use in Saudi Arabia L19194-171
For use in Slovenia L19194-BA1
For use in Spain L19194-071
For use in Switzerland L19194-BG1
For use in Taiwan L19194-AB1
For use in Thailand L19194-281
For use in Turkey L19194-141
For use in the United Kingdom L19194-031
For use in the United States L19194-001
For use in Uruguay L19194-BD1
In natural silver nish (includes keyboard cable):
For use in Belgium L19190-A41
For use in Bulgaria L19190-261
For use in Canada L19190-DB1
For use in the Czech Republic and Slovakia L19190-FL1
For use in Denmark, Finland, and Norway L19190-DH1
Computer components 29
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in France L19190-051
For use in Germany L19190-041
For use in Greece L19190-151
For use in Hungary L19190-211
For use in Israel L19190-BB1
For use in Italy L19190-061
For use in Latin America L19190-161
For use in the Netherlands L19190-B31
For use in Portugal L19190-131
For use in Romania L19190-271
For use in Russia L19190-251
For use in Saudi Arabia L19190-171
For use in Slovenia L19190-BA1
For use in Spain L19190-071
For use in Switzerland L19190-BG1
For use in Taiwan L19190-AB1
For use in Thailand L19190-281
For use in Turkey L19190-141
For use in the United Kingdom L19190-031
For use in the United States L19190-001
For use in Uruguay L19190-BD1
In plum mauve nish, equipped with backlight and ngerprint reader (includes backlight cable, ngerprint reader cable,
keyboard cable):
For use in Belgium L51754-A41
For use in Bulgaria L51754-261
For use in Canada L51754-DB1
For use in the Czech Republic and Slovakia L51754-FL1
For use in Denmark, Finland, and Norway L51754-DH1
For use in France L51754-051
For use in Germany L51754-041
For use in Greece L51754-151
For use in Hungary L51754-211
For use in Israel L51754-BB1
For use in Italy L51754-061
30 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Latin America L51754-161
For use in the Netherlands L51754-B31
For use in Portugal L51754-131
For use in Romania L51754-271
For use in Russia L51754-251
For use in Saudi Arabia L51754-171
For use in Slovenia L51754-BA1
For use in Spain L51754-071
For use in Switzerland L51754-BG1
For use in Taiwan L51754-AB1
For use in Thailand L51754-281
For use in Turkey L51754-141
For use in the United Kingdom L51754-031
For use in the United States L51754-001
For use in Uruguay L51754-BD1
In plum mauve nish, equipped with backlight (includes backlight cable and keyboard cable):
For use in Belgium L51752-A41
For use in Bulgaria L51752-261
For use in Canada L51752-DB1
For use in the Czech Republic and Slovakia L51752-FL1
For use in Denmark, Finland, and Norway L51752-DH1
For use in France L51752-051
For use in Germany L51752-041
For use in Greece L51752-151
For use in Hungary L51752-211
For use in Israel L51752-BB1
For use in Italy L51752-061
For use in Latin America L51752-161
For use in the Netherlands L51752-B31
For use in Portugal L51752-131
For use in Romania L51752-271
For use in Russia L51752-251
For use in Saudi Arabia L51752-171
Computer components 31
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Slovenia L51752-BA1
For use in Spain L51752-071
For use in Switzerland L51752-BG1
For use in Taiwan L51752-AB1
For use in Thailand L51752-281
For use in Turkey L51752-141
For use in the United Kingdom L51752-031
For use in the United States L51752-001
For use in Uruguay L51752-BD1
In plum mauve nish, equipped with ngerprint reader (includes ngerprint reader cable and keyboard cable):
For use in Belgium L51753-A41
For use in Bulgaria L51753-261
For use in Canada L51753-DB1
For use in the Czech Republic and Slovakia L51753-FL1
For use in Denmark, Finland, and Norway L51753-DH1
For use in France L51753-051
For use in Germany L51753-041
For use in Greece L51753-151
For use in Hungary L51753-211
For use in Israel L51753-BB1
For use in Italy L51753-061
For use in Latin America L51753-161
For use in the Netherlands L51753-B31
For use in Portugal L51753-131
For use in Romania L51753-271
For use in Russia L51753-251
For use in Saudi Arabia L51753-171
For use in Slovenia L51753-BA1
For use in Spain L51753-071
For use in Switzerland L51753-BG1
For use in Taiwan L51753-AB1
For use in Thailand L51753-281
For use in Turkey L51753-141
32 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in the United Kingdom L51753-031
For use in the United States L51753-001
For use in Uruguay L51753-BD1
In plum mauve nish (includes keyboard cable):
For use in Belgium L51751-A41
For use in Bulgaria L51751-261
For use in Canada L51751-DB1
For use in the Czech Republic and Slovakia L51751-FL1
For use in Denmark, Finland, and Norway L51751-DH1
For use in France L51751-051
For use in Germany L51751-041
For use in Greece L51751-151
For use in Hungary L51751-211
For use in Israel L51751-BB1
For use in Italy L51751-061
For use in Latin America L51751-161
For use in the Netherlands L51751-B31
For use in Portugal L51751-131
For use in Romania L51751-271
For use in Russia L51751-251
For use in Saudi Arabia L51751-171
For use in Slovenia L51751-BA1
For use in Spain L51751-071
For use in Switzerland L51751-BG1
For use in Taiwan L51751-AB1
For use in Thailand L51751-281
For use in Turkey L51751-141
For use in the United Kingdom L51751-031
For use in the United States L51751-001
For use in Uruguay L51751-BD1
In rose gold nish, equipped with backlight and ngerprint reader (includes backlight cable, ngerprint reader cable,
keyboard cable):
For use in Belgium L19197-A41
For use in Bulgaria L19197-261
Computer components 33
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Canada L19197-DB1
For use in the Czech Republic and Slovakia L19197-FL1
For use in Denmark, Finland, and Norway L19197-DH1
For use in France L19197-051
For use in Germany L19197-041
For use in Greece L19197-151
For use in Hungary L19197-211
For use in Israel L19197-BB1
For use in Italy L19197-061
For use in Latin America L19197-161
For use in the Netherlands L19197-B31
For use in Portugal L19197-131
For use in Romania L19197-271
For use in Russia L19197-251
For use in Saudi Arabia L19197-171
For use in Slovenia L19197-BA1
For use in Spain L19197-071
For use in Switzerland L19197-BG1
For use in Taiwan L19197-AB1
For use in Thailand L19197-281
For use in Turkey L19197-141
For use in the United Kingdom L19197-031
For use in the United States L19197-001
For use in Uruguay L19197-BD1
In rose gold nish, equipped with backlight (includes backlight cable and keyboard cable):
For use in Belgium L19193-A41
For use in Bulgaria L19193-261
For use in Canada L19193-DB1
For use in the Czech Republic and Slovakia L19193-FL1
For use in Denmark, Finland, and Norway L19193-DH1
For use in France L19193-051
For use in Germany L19193-041
For use in Greece L19193-151
34 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Hungary L19193-211
For use in Israel L19193-BB1
For use in Italy L19193-061
For use in Latin America L19193-161
For use in the Netherlands L19193-B31
For use in Portugal L19193-131
For use in Romania L19193-271
For use in Russia L19193-251
For use in Saudi Arabia L19193-171
For use in Slovenia L19193-BA1
For use in Spain L19193-071
For use in Switzerland L19193-BG1
For use in Taiwan L19193-AB1
For use in Thailand L19193-281
For use in Turkey L19193-141
For use in the United Kingdom L19193-031
For use in the United States L19193-001
For use in Uruguay L19193-BD1
In rose gold nish, equipped with ngerprint reader (includes ngerprint reader cable and keyboard cable):
For use in Belgium L19196-A41
For use in Bulgaria L19196-261
For use in Canada L19196-DB1
For use in the Czech Republic and Slovakia L19196-FL1
For use in Denmark, Finland, and Norway L19196-DH1
For use in France L19196-051
For use in Germany L19196-041
For use in Greece L19196-151
For use in Hungary L19196-211
For use in Israel L19196-BB1
For use in Italy L19196-061
For use in Latin America L19196-161
For use in the Netherlands L19196-B31
For use in Portugal L19196-131
Computer components 35
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Romania L19196-271
For use in Russia L19196-251
For use in Saudi Arabia L19196-171
For use in Slovenia L19196-BA1
For use in Spain L19196-071
For use in Switzerland L19196-BG1
For use in Taiwan L19196-AB1
For use in Thailand L19196-281
For use in Turkey L19196-141
For use in the United Kingdom L19196-031
For use in the United States L19196-001
For use in Uruguay L19196-BD1
In rose gold nish (includes keyboard cable):
For use in Belgium L19192-A41
For use in Bulgaria L19192-261
For use in Canada L19192-DB1
For use in the Czech Republic and Slovakia L19192-FL1
For use in Denmark, Finland, and Norway L19192-DH1
For use in France L19192-051
For use in Germany L19192-041
For use in Greece L19192-151
For use in Hungary L19192-211
For use in Israel L19192-BB1
For use in Italy L19192-061
For use in Latin America L19192-161
For use in the Netherlands L19192-B31
For use in Portugal L19192-131
For use in Romania L19192-271
For use in Russia L19192-251
For use in Saudi Arabia L19192-171
For use in Slovenia L19192-BA1
For use in Spain L19192-071
For use in Switzerland L19192-BG1
36 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Taiwan L19192-AB1
For use in Thailand L19192-281
For use in Turkey L19192-141
For use in the United Kingdom L19192-031
For use in the United States L19192-001
For use in Uruguay L19192-BD1
(3) Power connector cable L19162-001
(4) TouchPad (includes bracket, does not include cable. The TouchPad cable is available using spare part number L19167-001.)
In luminous green nish L51746-001
In natural silver nish L19166-001
In plum mauve nish L51745-001
In rose gold nish L19166-001
(5) Speakers (include cables) L19161-001
(6) System board (includes processor and replacement thermal material):
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 4-GB
of memory, and the Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 4-GB
of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 2-GB
of memory, a ngerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 2-GB
of memory, a ngerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB
of memory, a ngerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.00-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB
of memory, a ngerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB
of memory, and the Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.00-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB
of memory, and a non-Windows 10 operating system
L51763-601
L51763-001
L51762-601
L51762-001
L36234-601
L36234-001
L51760-601
L51760-001
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 4-GB
of memory, and the Windows 10 operating system
L18499-601
Computer components 37
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 4-GB
of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB
of memory, a ngerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB
of memory, a ngerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB
of memory, and the Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB
of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core
processor (4.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB
of memory, and the Windows 10 operating system
● Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core
processor (4.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB
of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX250 graphics subsystem with 2-GB
of memory, a ngerprint reader, and the Windows 10 operating system
L18499-001
L18496-601
L18496-001
L18497-601
L18497-001
L18493-601
L18493-001
L51761-601
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX250 graphics subsystem with 2-GB
of memory, a ngerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB
of memory, a ngerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB
of memory, a ngerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB
of memory, and the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB
of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB
of memory, and the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB
of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB
of memory, a ngerprint reader, and the Windows 10 operating system
L51761-001
L36326-601
L36326-001
L36325-601
L36325-001
L51759-601
L51759-001
L18495-601
38 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB
of memory, a ngerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB
of memory, a ngerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB
of memory, a ngerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 4-GB
of memory, and the Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 4-GB
of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB
of memory, and the Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core
processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2GB of memory,
and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), a UMA graphics subsystem, and the
Windows 10 operating system
L18495-001
L18494-601
L18494-001
L18498-601
L18498-001
L18492-601
L18492-001
L18501-601
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core
processor (2400-MHz, 8.0 MB L3 cache, 15-W), a UMA graphics subsystem, and a nonWindows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core
processor (6.0-MB L3 cache, 15 W), a UMA graphics subsystem, a ngerprint reader, and
the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core
processor (6.0-MB L3 cache, 15 W), a UMA graphics subsystem, a ngerprint reader, and
a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core
processor (6.0-MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10
operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core
processor (6.0-MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10
operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core
processor (6.0-MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10
operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core
processor (6.0-MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10
operating system
● Equipped with an Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core
processor (4.0-MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10
operating system
L18501-001
L51764-601
L51764-001
L36238-601
L36238-001
L18500-601
L18500-001
L36237-601
Computer components 39
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
● Equipped with an Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core
processor (4.0-MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10
operating system
● Equipped with an Intel Core i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core
processor (4.0-MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10
operating system
● Equipped with an Intel Core i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core
processor (4.0-MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10
operating system
● Equipped with an Intel Pentium 4415U 2.3-GHz dual core processor (2.0-MB L3 cache,
15 W), a UMA graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Pentium 4415U 2.3-GHz dual core processor (2.0-MB L3 cache,
15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
Heat sink (includes replacement thermal material):
(7) For use only on computer models equipped with a graphics subsystem with UMA memory and
7th generation Intel Core processors
(7) For use only on computer models equipped with a graphics subsystem with UMA memory and
8th generation Intel Core processors
(8) For use only on computer models equipped with a graphics subsystem with discrete memory L19156-001
Fan (includes cable):
(9) For use only on computer models equipped with a graphics subsystem with UMA memory L19160-001
L36237-001
L18503-601
L18503-001
L18502-601
L18502-001
L19157-001
L19158-001
(10) For use only on computer models equipped with a graphics subsystem with discrete memory L19159-001
(11) Memory modules (DDR4-2400, 1.2-V):
16-MB 865396-855
8-MB 862398-855
4-MB 862397-855
(12) Solid-state drive:
512-GB, 2280, PCIe, NVMe solid-state drive L18510-001
256-GB, M.2 2280, SATA-3, solid-state drive with TLC L18508-001
256-GB, 2280, PCIe, NVMe solid-state drive L18509-001
128-GB, M.2 2280, SATA-3, solid-state drive with TLC L18507-001
Optane memory module, 2280, PCIe, NVMe, 16-GB L18506-001
(13) WLAN module:
Intel Dual Band Wireless ac 7265 802.11 AC 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-
vPro)
Intel Dual Band Wireless ac3168 802.11 ac 1×1 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-
vPro)
Realtek RTL8723DE 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005
901229-855
863934-855
40 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
Realtek RTL8822BE 802.11 ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO
supported)
Realtek RTL8821CE 802.11 ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO
supported)
Intel Wireless ac 9461 NGW 1x1 M.2 NV + Bluetooth 5.0 L25889-005
Intel Wireless ac 9560 2x2 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW L22634-005
(14) USB/audio board (does not include USB/audio board cable. The USB/audio board cable is
available using spare part number L19153-001.)
(15) Card reader board (does not include card reader board cable. The card reader board cable is
available using spare part number L19155-001.)
(16) Lock bracket L19470-001
(17) Fingerprint reader (includes bracket)
In luminous green nish L51744-001
In natural silver nish L19163-001
In plum mauve nish L51743-001
In rose gold nish L19164-001
(18) Hard drive (does not include hard drive bracket or hard drive cable):
1-TB, 5400-rpm, SATA, 7.0 mm 762990-005
924813-855
L17365-005
L19152-001
L19154-001
500-GB, 5400-rpm, SATA, 7.0 mm 778186-005
NOTE: The hard drive bracket is available using spare part number L19469-001. The hard drive cable is available using
spare part number L19172-001
(19) Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion) L11119-855
(20) Bottom cover:
In luminous green nish L51742-001
In natural silver nish L19168-001
In plum mauve nish L51741-001
In rose gold nish L19169-001
(21) Rubber Foot Kit (not illustrated, includes Mylar screw cover):
In luminous green nish L51750-001
In natural silver nish L19170-001
In plum mauve nish L51749-001
In rose gold nish L19171-001
Computer components 41
Display assembly components
Table 3-2 Display assembly components and descriptions
Item Component Spare part number
(1) Display bezel:
For use only on computer models equipped with an FHD infrared camera L19182-001
For use only on computer models equipped with an HD non-infrared camera L19181-001
Camera/microphone module:
(2) For use only on computer models equipped with an FHD infrared camera L18504-001
42 Chapter 3 Illustrated parts catalog
Table 3-2 Display assembly components and descriptions (continued)
Item Component Spare part number
(3) For use only on computer models equipped with an HD non-infrared camera/microphone
module
(4) Display panel:
14.0-in, FHD, AntiGlare, UWVA, 400 nits L51765-001
14.0-in, FHD, AntiGlare, UWVA, 250 nits L51766-001
14.0-in, FHD, AntiGlare, UWVA, 220 nits L19198-001
14.0-in, FHD, BrightView, UWVA, 250 nits L51767-001
14.0-in, FHD, BrightView, UWVA, 220 nits L19199-001
14.0-in, FHD, AntiGlare, SVA, 220 nits L54655-001
14.0-in, HD, AntiGlare, SVA, 220 nits L19200-001
14.0-in, HD, BrightView, SVA, 220 nits L19201-001
(5) Hinge covers (2):
In luminous green nish L51748-001
In natural silver nish L19183-001
In plum mauve nish L51747-001
In rose gold nish L19184-001
(6) Hinges (include left and right display hinges) L19185-001
L18505-001
(7) Wireless antennas (includes auxiliary and main antenna cables and transceivers) L19179-001
Display panel cable (includes the camera/microphone module cable)
(8) For use only with the HD non-infrared camera/microphone module L19187-001
(9) For use only with the FHD infrared camera/microphone module L19188-001
(10) Display back cover (includes left and right wireless antenna cables and transceivers, rubber padding, and shielding):
In ceramic white nish L19173-001
In ceramic white nish with natural silver logo L51738-001
In mineral silver nish L19174-001
In misty mauve nish L51739-001
In pale gold nish L19175-001
In sapphire blue nish L19177-001
In tranquil pink nish L19176-001
In velvet burgundy nish L19178-001
In warm gold nish L51740-001
Display adhesive (secures display panel to display back cover; not illustrated) L28524-001
Display panel conductive tape (not illustrated) L29768-001
Display assembly components 43
Miscellaneous parts
Table 3-3 Miscellaneous parts components and descriptions
Component Spare part number
AC adapter:
65-W HP Smart AC adapter (non-PFC, RC, EM, 4.5-mm, for use in all countries and regions except
Argentina)
65-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, for use in Argentina) 710340-850
65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001
65-W AC adapter (non-PFC, RC, EM, 4.5-mm) 913691-850
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741727-001
45-W HP Smart AC adapter (non-PFC, 4.5-mm, for use in Argentina) 741553-852
HP External USB optical drive 747080-001
HP HDMI-to-VGA adapter 701943-001
USB-C to USB-A adapter 833960-001
Power cord (C5 connector, 1.0 m):
For use in Argentina L19357-001
For use in Australia L19358-001
For use in Brazil L19359-001
For use in Denmark L19360-001
For use in Europe L19361-001
For use in India L19363-001
913691-850
For use in Israel L19362-001
For use in Italy L19364-001
For use in North America L19367-001
For use in the People’s Republic of China L19368-001
For use in South Africa L19369-001
For use in Switzerland L19370-001
For use in Taiwan L19372-001
For use in Thailand L19371-001
For use in the United Kingdom L19373-001
Rubber Foot Kit (includes bottom cover rear feet):
In luminous green nish L51750-001
In natural silver nish L19170-001
In plum mauve nish L51749-001
44 Chapter 3 Illustrated parts catalog
Table 3-3 Miscellaneous parts components and descriptions (continued)
Component Spare part number
In rose gold nish L19171-001
Screw Kit L19189-001
Miscellaneous parts 45
46 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when
handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Tools required 47
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging
and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
48 Chapter 4 Removal and replacement procedures preliminary requirements
The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Table 4-1 Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Typical electrostatic voltage levels
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
Grounding guidelines 49
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn o power and input signals before inserting or removing connectors or test equipment.
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to
connect a wrist strap.
● When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive oors
or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between
the operator and ground. To be eective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or oor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Table
4-2 Shielding protection provided by antistatic bags and oor mats
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
50 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Authorized Service Provider parts
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: Only HP authorized service providers should perform the removal and replacement procedures
described here. Accessing the internal part could damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are
on the service tag at the bottom of your computer. See Labels on page 21 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and replacement.
Bottom cover
Table
5-1 Bottom cover description and spare part number information
Description Spare part number
In luminous green nish L51750-001
In natural silver nish L19170-001
In plum mauve nish L51749-001
In rose gold nish L19171-001
Before removing the bottom cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
Remove the bottom cover:
1. Remove the two rubber feet (1).
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
The rubber feet are available in the Rubber Foot Kits, using the following spare part numbers:
Component replacement procedures 51
● L51750-001 – For use only on computer models in luminous green nish
● L19170-001 – For use only on computer models in natural silver nish
● L51749-001 – For use only on computer models in plum mauve nish
● L19171-001 – For use only on computer models in rose gold nish
2. Remove the two Phillips M2.5×5.0 screws (P1 driver) under the rubber feet.
3. Remove the three Phillips M2.0×4.0 screws (P0 driver) along the front edge on the bottom cover
4. Starting under the hinges, use a thin plastic tool (1) to pry the bottom cover o the computer (2).
5. Remove the bottom cover (3).
Reverse this procedure to install the bottom cover.
52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Battery
Table 5-2 Battery description and spare part number information
Description Spare part number
3-cell, 41-WHr, 3.6-AHr, Li-ion battery L11119-855
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 51).
Remove the battery:
1. Remove the ve Phillips M2.0×4.0 screws (1) that secure the battery to the computer.
2. Remove the battery from the computer (2).
Reverse this procedure to install the battery.
Component replacement procedures 53
Display assembly
NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information,
see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 51).
5. Remove the battery (see Battery on page 53).
Remove the display assembly:
1. Disconnect the display cable from the system board ZIF connector (1).
2. Release the display panel from the retention clips (2) and routing channel built into the left speaker.
3. Disconnect the WLAN antenna cables (3) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
4. Release the WLAN antenna cables from the retention clips (4) and routing channel built into the computer
and the right speaker.
5. Remove the four Phillips M2.5×6.0 screws (1) that secure the display assembly to the computer.
6. Rotate the display downward to separate it from the hinges (2).
54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
7. Separate the display from the computer (3).
8. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Release the top edge of the display bezel (1) from the display assembly.
b. Release the left and right edges of the display bezel (2) from the display assembly.
c. Release the bottom edge of the display bezel (3) from the display assembly.
Component replacement procedures 55
d. Remove the display bezel (4) from the display assembly.
The display bezel is available spare part numbers L19182-001 (for use only on computer models
equipped with an FHD infrared camera) and L19181-001 (for use only on computer models equipped
with an HD non-infrared camera).
9. If it is necessary to replace the camera/microphone module:
a. Disconnect the cable (1) from the camera/microphone module.
NOTE: Cables connect to both sides of the FHD infrared camera. A single cable connects to only one
side of the HD camera.
56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
b. Detach the camera/microphone module (2) from the display back cover. (The module is attached with
double-sided adhesive.)
The camera/microphone module is available using spare part numbers L18504-001 (for use only on
computer models equipped with an FHD infrared camera) L18505-001 (for use only on computer
models equipped with an HD non-infrared camera/microphone module).
Models with an HD camera
Models with an IR camera
10. If it is necessary to replace the display panel:
Component replacement procedures 57
a. The panel is secured to the display enclosure with long strips of tape. Use a tweezer to grasp the tape
just above each hinge (1).
b. Pull the tape out from behind the panel (2).
NOTE: You have to pull on the tape multiple times before it is completely removed.
Display adhesive is available using spare part number L28524-001.
c. Swing the top edge of the display panel (1) forward until the panel rests upside down on the
keyboard.
d. Release the adhesive support strip (2) that secures the display panel cable connector to the display
panel.
e. Press the release lever on the side of the connector (3).
f. Disconnect the display panel cable (4) from the display panel.
58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
g. Remove display panel (5) from the display enclosure.
Display panel conductive tape is available using spare part number L29768-001.
h. Remove the display panel.
The display panel is available using the following spare part numbers:
● L51765-001 – 14.0-in, FHD, AntiGlare, UWVA, 400 nits
● L51766-001 – 14.0-in, FHD, AntiGlare, UWVA, 250 nits
● L19198-001 – 14.0-in, FHD, AntiGlare, UWVA, 220 nits
● L51767-001 – 14.0-in, FHD, BrightView, UWVA, 250 nits
● L19199-001 – 14.0-in, FHD, BrightView, UWVA, 220 nits
● L54655-001 – 14.0-in, FHD, AntiGlare, SVA, 220 nits
● L19200-001 – 14.0-in, HD, AntiGlare, SVA, 220 nits
● L19201-001 – 14.0-in, HD, BrightView, SVA, 220 nits
11. If it is necessary to replace the hinge covers, pull up on the side of the hinge covers to remove them.
Component replacement procedures 59
Hinge covers are available using the following spare part numbers:
● L51748-001 – For use only on computer models in luminous green nish
● L19183-001 – For use only on computer models in natural silver nish
● L51747-001 – For use only on computer models in plum mauve nish
● L19184-001 – For use only on computer models in rose gold nish
12. If it is necessary to replace the display hinges:
a. Remove the six Phillips M2.0×2.5 screws (1) from the bottom of the hinges.
b. Remove the two Phillips M2.0×2.5 broad head screws (2) from the top of the hinges.
60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
c. Remove the display hinges (3).
The display hinges are available using spare part number L19185-001.
13. If it is necessary to replace the display panel cable:
a. Disconnect the cable from the camera module (1).
NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD
cameras.
b. Release the cable from the retention clips (2) and routing channel built into the bottom edge of the
display enclosure.
Component replacement procedures 61
c. Remove the display panel cable (3).
The display panel cable is available using spare part numbers L19188-001 (for use only with the FHD
infrared camera/microphone module) and L19187-001 (for use only with the HD non-infrared
camera/microphone module).
Models with an HD camera
Models with an IR camera
14. If it is necessary to replace the wireless antenna cables and transceivers:
62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
a. Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna
transceivers are attached to the enclosure with double-sided adhesive.)
b. Release the wireless antenna cables from the retention clips and routing channels built into the sides
of the display enclosure (2).
c. Remove the antennas from the display enclosure (3).
The wireless antenna cables and transceivers are available using spare part number L19179-001.
Reverse this procedure to reassemble and install the display assembly.
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard
drive bracket is available using spare part number L19469-001. The hard drive cable is available using spare
part number L19172-001
Table 5-3 Hard drive description and spare part number information
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
Description Spare part number
1-TB, 5400-rpm, SATA, 7.0 mm 762990-005
500-GB, 5400-rpm, SATA, 7.0 mm 778186-005
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
Component replacement procedures 63
4. Remove the bottom cover (see Bottom cover on page 51).
5. Remove the battery (see Battery on page 53).
Remove the hard drive:
1. Disconnect the hard drive cable from the ZIF connector on the system board (1).
2. Remove the two Phillips M2.0×4.0 screws (2) that secure the hard drive to the computer.
3. Rotate the inside of the hard drive upward (3), and then lift the hard drive out of the computer (4).
4. If it is necessary to disassemble the hard drive:
a. Pull the rubber bracket away from hard drive (1).
b. Remove the two Phillips M2.0×4.0 screws (2) from the metal bracket.
c. Remove the metal bracket (3).
d. Disconnect the connector from the rear of the drive (4).
64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures 65
WLAN module
Table 5-4 WLAN module description and spare part number information
Description Spare part number
Intel Dual Band Wireless ac 7265 802.11 AC 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855
Intel Dual Band Wireless ac 3168 802.11 ac 1×1 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855
Realtek RTL8723DE 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-001
Realtek RTL8822BE 802.11 ac 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek RTL8821CE 802.11 ac 1×1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Intel Wireless 9461 ac 1×1 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW with 1 antenna L25889-005
Intel Wireless 9560 ac 2×2 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW with 2 antennas L22634-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 51).
5. Remove the battery (see Battery on page 53).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
2. Remove the Phillips M2.0×3.0 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)
66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: The WLAN module is designed with a notch to prevent incorrect insertion.
Reverse this procedure to install the WLAN module.
Component replacement procedures 67
Solid-state drive
Table 5-5 Solid-state module description and spare part number information
Description Spare part number
512-GB, 2280, PCIe, NVMe solid-state drive L18510-001
256-GB, M.2 2280, SATA-3, solid-state drive with TLC L18508-001
256-GB, 2280, PCIe, NVMe solid-state drive L18509-001
128-GB, M.2 2280, SATA-3, solid-state drive with TLC L18507-001
Solid-state drive carrier L24936-001
Solid-state drive board L24937-001
Solid-state drive cable L24938-001
IMPORTANT: An M.2 solid-state drive is installed into the M.2 connector that is used by an Optane memory
module. You cannot install both a solid-state drive and an Optane memory module in the computer at the same
time.
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 51).
5. Remove the battery (see Battery on page 53).
Remove the solid-state drive:
1. Remove the Phillips M2.0×3.0 screw (1) that secures the drive to the carrier.
68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the drive (2) by pulling it away from the connector.
Reverse this procedure to reassemble and install the solid-state drive.
Optane memory module (select products only)
IMPORTANT: The Optane memory module is installed into the M.2 connector that is used by M.2 solid-state
drives. You cannot install both an Optane memory module and a solid-state drive in the computer.
Table 5-6 Optane memory module description and spare part number information
Description Spare part number
Optane memory module, 16 GB L18506-001
Before removing the Optane memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 51).
5. Remove the battery (see Battery on page 53).
Remove the Optane memory module:
▲ Remove the Phillips M2.0×3.0 screw (1), and then pull the Optane memory module from the socket (2).
Component replacement procedures 69
Reverse this procedure to install the Optane memory module.
70 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Memory module
Table 5-7 Memory module description and spare part number information
Description Spare part number
16-MB, DDR4-2400, 1.2-V 865396-855
8-MB, DDR4-2400, 1.2-V 862398-855
4-MB, DDR4-2400, 1.2-V 862397-855
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support, and then click Software & Drivers.
3. Personal Computing
4. In the Enter your HP product name, product number or serial number box, type the computer model
information, and then click Find.
5. (If necessary) Click the link for the computer model.
6. Click the BIOS link.
7. Click the Download button, and then follow the on-screen instructions.
Before removing the memory module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 51).
5. Remove the battery (see Battery on page 53).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The
edge of the module opposite the slot rises away from the computer.)
Component replacement procedures 71
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion.
IMPORTANT: To protect a memory module after removal, place it in an electrostatic-safe container.
Reverse this procedure to install a memory module.
72 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Card reader board
NOTE: The card reader board spare part kit does not include the card reader board cable. The card reader
board cable is available using spare part number L19155-001.
Table 5-8 Card reader board description and spare part number information
Description Spare part number
Card reader board L19154-001
Before removing the card reader board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 51).
5. Remove the battery (see Battery on page 53).
Remove the card reader board:
1. Disconnect the cable from the ZIF connector on the system board (1).
2. Release the silver tab securing the card reader board (2).
3. Remove the Phillips M2.0×2.0 screw (P0 driver) (3) that secures the board to the computer.
4. Remove the board from the computer (4).
Reverse this procedure to install the card reader board.
Component replacement procedures 73
TouchPad
NOTE: The TouchPad spare part kit includes the TouchPad bracket, but does not include the TouchPad cable.
The TouchPad cable is available using spare part number L19167-001.
Table 5-9 TouchPad description and spare part number information
Before removing the TouchPad, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
Description Spare part number
In luminous green nish L51746-001
In natural silver nish L19166-001
In plum mauve nish L51745-001
In rose gold nish L19166-001
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 51).
5. Remove the battery (see Battery on page 53).
Remove the TouchPad:
1. Remove the three Phillips M2.0×2.0 screws (1) that secure the TouchPad bracket to the computer.
2. Remove the bracket (2) .
74 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Disconnect the cable from the ZIF connector on the TouchPad (1).
4. Lift the keyboard cable to provide access to the screws(2).
5. Lift the clear plastic covering the top of the screws (3).
6. Remove the three Phillips M2.0×2.0 broad head screws (4) that secure the TouchPad to the computer.
7. Remove the TouchPad from the computer (5).
Reverse this procedure to install the TouchPad.
Component replacement procedures 75
Lock bracket
Table 5-10 Lock bracket description and spare part number information
Description Spare part number
Lock bracket L19470-001
Before removing the lock bracket, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 51).
5. Remove the battery (see Battery on page 53).
Remove the lock bracket:
1. Remove the two Phillips M2.0×4.0 screws (1) that secure the lock bracket to the computer.
2. Remove the lock bracket from the computer (2).
on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
Reverse this procedure to install the lock bracket.
76 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
USB/audio board
NOTE: The USB/audio board spare part kit does not include the USB/audio board cable. The USB/audio
board cable is available using spare part number L19153-001.
Table 5-11 USB/audio board description and spare part number information
Description Spare part number
USB/audio board L19152-001
Before removing the USB/audio board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 51).
5. Remove the battery (see Battery on page 53).
Remove the USB/audio board:
1. Disconnect the cable from the ZIF connector on the USB/audio board (1).
2. Remove the three Phillips M2.0×4.0 screws (2) that secure the board to the computer.
3. Remove the board from the computer (3).
Reverse this procedure to install the USB/audio board.
Component replacement procedures 77
Fingerprint reader
Table 5-12 Fingerprint reader description and spare part number information
Description Spare part number
In luminous green nish L51744-001
In natural silver nish L19163-001
In plum mauve nish L51743-001
In rose gold nish L19164-001
Before removing the ngerprint reader, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 51).
5. Remove the battery (see Battery on page 53).
Remove the ngerprint reader:
1. Lift the plastic bracket out of the computer (1).
2. Disconnect the cable from the system board ZIF connector (2).
3. Remove the ngerprint reader module and cable from the computer (3).
Reverse this procedure to install the ngerprint reader.
78 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Fan
Table 5-13 Fan description and spare part number information
Description Spare part number
Fan for use only on computer models equipped with a graphics subsystem with discrete memory L19159-001
Fan for use only on computer models equipped with a graphics subsystem with UMA memory L19160-001
Before removing the fan, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 51).
5. Remove the battery (see Battery on page 53).
Remove the fan:
Discrete graphics models:
1. Disconnect the fan cable (1) from the system board.
2. Remove the six Phillips M2.0×4.0 screws (2) that secure the fans to the computer.
3. Remove the fans from the computer (3).
Component replacement procedures 79
UMA graphics models:
1. Disconnect the fan cable (1) from the system board.
2. Remove the three Phillips M2.0×4.0 screws (2) that secure the fan to the computer.
3. Remove the fan from the computer (3).
Reverse these procedures to install the fan.
80 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Table 5-14 Heat sink description and spare part number information
Description Spare part number
Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L19156-001
Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory and 7th
generation Intel Core processors
Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory and 8th
generation Intel Core processors
L19157-001
L19158-001
Before removing the heat sink, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 51).
5. Remove the battery (see Battery on page 53).
Remove the heat sink:
1. Discrete graphics: In the order indicated on the heat sink, remove the six Phillips M2.0×2.5 screws (1) that
secure the heat sink to the system board.
2. Remove the heat sink (2).
Component replacement procedures 81
3. UMA graphics: In the order indicated on the heat sink, remove the four Phillips M2.0×2.5 screws (1) that
secure the heat sink to the system board.
4. Remove the heat sink (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board components each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits.
Discrete graphics: Thermal pads and thermal paste are used on the system board components (1), (3) and the
heat sink (2), (4).
82 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
UMA graphics: Thermal paste is used on the processor (1) and the heat sink (2).
Reverse this procedure to install the heat sink.
System board
NOTE: All system board spare part kits include a processor and replacement thermal material.
Table 5-15 System board description and spare part number information
Description Spare part number
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 4-GB of memory, and the
Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 4-GB of memory, and a
non-Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 2-GB of memory, a
ngerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 2-GB of memory, a
ngerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB of memory, a
ngerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB of memory, a
ngerprint reader, and a non-Windows 10 operating system
L51763-601
L51763-001
L51762-601
L51762-001
L36234-601
L36234-001
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and the
Windows 10 operating system
Component replacement procedures 83
L51760-601
Table 5-15 System board description and spare part number information (continued)
Description Spare part number
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and a
non-Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 4-GB of memory, and the
Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 4-GB of memory, and a
non-Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB of memory, a
ngerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB of memory, a
ngerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and the
Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and a
non-Windows 10 operating system
● Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core processor (4.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and the Windows 10
operating system
L51760-001
L18499-601
L18499-001
L18496-601
L18496-001
L18497-601
L18497-001
L18493-601
● Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core processor (4.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10
operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX250 graphics subsystem with 2-GB of memory, a ngerprint reader, and
the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX250 graphics subsystem with 2-GB of memory, a ngerprint reader, and a
non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a ngerprint reader, and
the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a ngerprint reader, and a
non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, and the Windows 10
operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, and a non-Windows 10
operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and the Windows 10
operating system
L18493-001
L51761-601
L51761-001
L36326-601
L36326-001
L36325-601
L36325-001
L51759-601
84 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Table 5-15 System board description and spare part number information (continued)
Description Spare part number
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10
operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a ngerprint reader, and
the Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a ngerprint reader, and a
non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, a ngerprint reader, and
the Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, a ngerprint reader, and a
non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 4-GB of memory, and the Windows 10
operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 4-GB of memory, and a non-Windows 10
operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and the Windows 10
operating system
L51759-001
L18495-601
L18495-001
L18494-601
L18494-001
L18498-601
L18498-001
L18492-601
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2GB of memory, and a non-Windows 10
operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), a UMA graphics subsystem, and the Windows 10
operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), a UMA graphics subsystem, and a non-Windows 10
operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), a UMA graphics subsystem, a ngerprint reader, and the Windows 10
operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), a UMA graphics subsystem, a ngerprint reader, and a non-Windows 10
operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
L18492-001
L18501-601
L18501-001
L51764-601
L51764-001
L36238-601
L36238-001
L18500-601
L18500-001
Component replacement procedures 85
Table 5-15 System board description and spare part number information (continued)
Description Spare part number
● Equipped with an Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core processor (4.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core processor (4.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
● Equipped with an Intel Core i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Core i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
● Equipped with an Intel Pentium 4415U 2.3-GHz dual core processor (2.0-MB L3 cache, 15 W), a UMA
graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Pentium 4415U 2.3-GHz dual core processor (2.0-MB L3 cache, 15 W), a UMA
graphics subsystem, and a non-Windows 10 operating system
L36237-601
L36237-001
L18503-601
L18503-001
L18502-601
L18502-001
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Bottom cover (see Bottom cover on page 51)
b. Battery (see Battery on page 53)
c. Hard drive (see Hard drive on page 63)
d. Fan (see Fan on page 79)
When replacing the system board, be sure to remove the following components from the defective system
board and install them on the replacement system board:
● WLAN module (see WLAN module on page 66)
● Solid-state drive (see Solid-state drive on page 68) or Optane memory module (see Optane memory
module (select products only) on page 69)
● Memory modules (see Memory module on page 71)
● Heat sink (see Heat sink on page 81)
Remove the system board:
1. Disconnect the following cables:
(1) Fingerprint reader cable
(2) Power connector cable
(3) Display cable
(4) Hard drive cable
86 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
(5) Backlight cable
(6) Keyboard cable
(7) Speaker cable
(8) USB board cable
(9) Card reader cable
(10) TouchPad cable
2. Remove the ve Phillips M2.0×4.0 screws (1) that secure the system board to the computer.
3. Remove the two Phillips M2.0×2.5 screws (2) that secure the system board to the computer.
4. Lift the system board out of the computer (3).
Component replacement procedures 87
Reverse this procedure to install the system board.
88 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Table 5-16 Speakers description and spare part number information
Description Spare part number
Speakers (include cables) L19161-001
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Bottom cover (see Bottom cover on page 51)
b. Battery (see Battery on page 53)
c. Hard drive (see Hard drive on page 63)
d. Fan (see Fan on page 79)
e. System board (see System board on page 83)
Remove the speakers:
1. Lift the speakers (1).
2. Release the cable from the retention clips and routing channel built into the computer (2).
Reverse this procedure to install the speakers.
Component replacement procedures 89
Power connector cable
Table 5-17 Power connector cable description and spare part number information
Description Spare part number
Power connector cable L19162-001
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Bottom cover (see Bottom cover on page 51)
b. Battery (see Battery on page 53)
c. Hard drive (see Hard drive on page 63)
d. Fan (see Fan on page 79)
e. System board (see System board on page 83)
Remove the power connector cable:
1. If necessary, rotate the left display hinge upward.
2. Disconnect the power connector cable from the system board (1).
3. Remove the cable from the computer (2).
90 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the power connector cable.
Component replacement procedures 91
Keyboard/top cover
The keyboard/top cover remains after removing all other spared parts from the computer.
In this section, the rst table provides the keyboard/top cover main spare part number. The second table
provides the country codes.
Table 5-18 Keyboard/top cover description and spare part number information
Description Spare part number
In luminous green nish, equipped with backlight and ngerprint reader (includes backlight cable, ngerprint
reader cable, keyboard cable)
In luminous green nish, equipped with backlight (includes backlight cable and keyboard cable) L51756-xx1
In luminous green nish, equipped with ngerprint reader (includes ngerprint reader cable and
keyboard cable)
In luminous green nish (includes keyboard cable) L51755-xx1
In natural silver nish, equipped with backlight and ngerprint reader (includes backlight cable, ngerprint
reader cable, keyboard cable)
In natural silver nish, equipped with backlight (includes backlight cable and keyboard cable) L19191-xx1
In natural silver nish, equipped with ngerprint reader (includes ngerprint reader cable and
keyboard cable)
In natural silver nish (includes keyboard cable) L19190-xx1
In plum mauve nish, equipped with backlight and ngerprint reader (includes backlight cable, ngerprint
reader cable, keyboard cable)
In plum mauve nish, equipped with backlight (includes backlight cable and keyboard cable) L51752-xx1
In plum mauve nish, equipped with ngerprint reader (includes ngerprint reader cable and keyboard cable) L51753-xx1
In plum mauve nish (includes keyboard cable) L51751-xx1
In rose gold nish, equipped with backlight and ngerprint reader (includes backlight cable, ngerprint
reader cable, keyboard cable)
L51758-xx1
L51757-xx1
L19195-xx1
L19194-xx1
L51754-xx1
L19197-xx1
In rose gold nish, equipped with backlight (includes backlight cable and keyboard cable) L19193-xx1
In rose gold nish, equipped with ngerprint reader (includes ngerprint reader cable and keyboard cable) L19196-xx1
In rose gold nish (includes keyboard cable) L19192-xx1
For use in country or
region
Belgium -A41 Israel -BB1 Spain -071
Bulgaria -261 Italy -061 Switzerland -BG1
Canada -DB1 Latin America -161 Taiwan -AB1
Czech Republic and
Slovakia
Denmark, Finland, and
Norway
France -051 Romania -271 United Kingdom -031
Spare part
number
-FL1 The Netherlands -B31 Thailand -281
-DH1 Portugal -131 Turkey -141
For use in country or
region
Spare part
number
For use in country or region Spare part
92 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
number
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