Hp Pavilion 14 User Manual
Maintenance and Service Guide
HP Pavilion 14 Laptop PC
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018–2019 HP Development
Company, L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
and Pentium are trademarks of Intel Corporation
in the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: February 2019
First Edition: April 2018
Document Part Number: L19707-003
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a
refund subject to the refund policy of your place
of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Exterior components ................................................................................................................................................................................ 9
Right side ................................................................................................................................................................................. 10
Left side ................................................................................................................................................................................... 12
Display ...................................................................................................................................................................................... 13
Keyboard area ........................................................................................................................................................................ 15
TouchPad ............................................................................................................................................................ 15
Lights ................................................................................................................................................................... 16
Button, speakers, and vent .............................................................................................................................. 17
Special keys ........................................................................................................................................................ 18
Action keys ......................................................................................................................................................... 19
Bottom ..................................................................................................................................................................................... 20
Labels ....................................................................................................................................................................................... 21
3 Illustrated parts catalog ........................................................................................................................................................................ 23
Computer components ......................................................................................................................................................... 23
Display assembly components ............................................................................................................................................ 42
Miscellaneous parts ............................................................................................................................................................... 44
4 Removal and replacement procedures preliminary requirements ................................................................................................ 47
Tools required ......................................................................................................................................................................... 47
Service considerations .......................................................................................................................................................... 47
Plastic parts ........................................................................................................................................................ 47
Cables and connectors ..................................................................................................................................... 48
Drive handling .................................................................................................................................................... 48
Grounding guidelines ............................................................................................................................................................. 48
Electrostatic discharge damage ...................................................................................................................... 48
Packaging and transporting guidelines ..................................................................................... 49
Workstation guidelines ............................................................................................ 49
5 Removal and replacement procedures for Authorized Service Provider parts ............................................................................ 51
Component replacement procedures ................................................................................................................................. 51
Bottom cover ...................................................................................................................................................... 51
Battery ................................................................................................................................................................. 53
Display assembly ............................................................................................................................................... 54
v
Hard drive ........................................................................................................................................................... 63
WLAN module .................................................................................................................................................... 66
Solid-state drive ................................................................................................................................................ 68
Optane memory module (select products only) .......................................................................................... 69
Memory module ................................................................................................................................................ 71
Card reader board ............................................................................................................................................. 73
TouchPad ............................................................................................................................................................ 74
Lock bracket ....................................................................................................................................................... 76
USB/audio board ................................................................................................................................................ 77
Fingerprint reader ............................................................................................................................................. 78
Fan ....................................................................................................................................................................... 79
Heat sink ............................................................................................................................................................. 81
System board ..................................................................................................................................................... 83
Speakers ............................................................................................................................................................. 89
Power connector cable ..................................................................................................................................... 90
Keyboard/top cover ........................................................................................................................................... 92
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 95
Starting Setup Utility (BIOS) .................................................................................................................................................. 95
Updating Setup Utility (BIOS) ................................................................................................................................................ 95
Determining the BIOS version ......................................................................................................................... 95
Downloading a BIOS update ............................................................................................................................ 96
7 Backing up, restoring, and recovering ................................................................................................................................................. 97
Using Windows tools for backing up, restoring, and recovering your computer ......................................................... 97
Creating backups ............................................................................................................................................... 97
Restoring and recovering ................................................................................................................................. 97
Creating HP Recovery media (select products only) ........................................................................................................ 98
Using HP Recovery Manager to create recovery media .............................................................................. 98
Before you begin ........................................................................................................................... 98
Creating the recovery media ....................................................................................................... 99
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 99
Restoring and recovery ......................................................................................................................................................... 99
Restoring, resetting, and refreshing using Windows tools ......................................................................... 99
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 99
Recovering using HP Recovery Manager ..................................................................................................... 100
Recovering using the HP Recovery partition (select products only) ....................................................... 100
Recovering using HP Recovery media ......................................................................................................... 101
Changing the computer boot order ............................................................................................................. 101
Removing the HP Recovery partition (select products only) ................................................................... 101
vi
8 Using HP PC Hardware Diagnostics ................................................................................................................................................... 103
Using HP PC Hardware Diagnostics Windows (select products only) ......................................................................... 103
Downloading HP PC Hardware Diagnostics Windows ............................................................................... 103
Downloading the latest HP PC Hardware Diagnostics Windows version .......................... 103
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................ 104
Installing HP PC Hardware Diagnostics Windows ...................................................................................... 104
Using HP PC Hardware Diagnostics UEFI ......................................................................................................................... 104
Starting HP PC Hardware Diagnostics UEFI ................................................................................................ 104
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .................................................... 105
Downloading the latest HP PC Hardware Diagnostics UEFI version ................................... 105
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................. 105
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ................................................... 105
Downloading Remote HP PC Hardware Diagnostics UEFI ........................................................................ 106
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................... 106
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 106
Customizing Remote HP PC Hardware Diagnostics UEFI settings .......................................................... 106
9 Specications ........................................................................................................................................................................................ 107
Computer specications ..................................................................................................................................................... 107
35.6-cm (14.0-in) display specications ......................................................................................................................... 108
Hard drive specications ..................................................................................................................................................... 108
M.2 solid-state drive specications .................................................................................................................................. 110
10 Power cord set requirements .......................................................................................................................................................... 111
Requirements for all countries .......................................................................................................................................... 111
Requirements for specic countries and regions ........................................................................................................... 112
11 Recycling ............................................................................................................................................................................................. 115
Index ........................................................................................................................................................................................................... 117
vii
viii
1 Product description
Table 1-1 Product components and descriptions
Category Description Computer models
14-ce2000
through 14-ce2999
Product Name ● HP Pavilion 14 Laptop PC (model numbers
14-ce2000 through 14-ce2999)
● HP Pavilion 14 Laptop PC (model numbers
14-ce1000 through 14-ce1999)
● HP Pavilion 14 Laptop PC (model numbers
14-ce0000 through 14-ce0999)
Processors ● Intel™ Core® i7-8565U 1.80-GHz (SC turbo
up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W)
● Intel Core i7-8550U 1.80-GHz (SC turbo up
to 4.00-GHz) quad core processor (2400MHz, 8.0 MB L3 cache, 15-W)
● Intel Core i7-7500U 2.70-GHz (SC turbo up
to 3.50-GHz) dual core processor (4.0-MB
L3 cache, 15 W)
● Intel Core i5-8265U 1.60-GHz (SC turbo up
to 3.90-GHz) quad core processor (6.0-MB
L3 cache, 15 W)
● Intel Core i5-8250U 1.60-GHz (SC turbo up
to 3.40-GHz) quad core processor (6.0-MB
L3 cache, 15 W)
√
√
√
√ √
√ √
√ √
√ √
√ √
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
● Intel Core i3-8145U 2.10-GHz (SC turbo up
to 3.90-GHz) dual core processor (4.0-MB
L3 cache, 15 W)
● Intel Core i3-8130U 2.20-GHz (SC turbo up
to 3.40-GHz) dual core processor (4.0-MB
L3 cache, 15 W)
● Intel Pentium® 4415U 2.3-GHz dual core
processor (2.0-MB L3 cache, 15 W)
Chipset Intel integrated with soldered-on-circuit (SoC) √ √ √
Graphics Hybrid graphics:
● NVIDIA GeForce MX250 with up to 4096-MB
of discrete video memory
● NVIDIA GeForce MX250 with up to 2048-MB
of discrete video memory
● NVIDIA GeForce MX150 with up to 4096-MB
of discrete video memory
√ √
√ √
√ √ √
√
√
√
1
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Graphics
(continued)
● NVIDIA GeForce MX130 with up to 4096-MB
● NVIDIA GeForce MX130 with up to 2048-MB
Internal universal memory architecture (UMA) graphics:
● Intel UHD Graphics 620 √ √ √
● Intel HD Graphics 620 √
● Intel HD Graphics 610 √
Support for HD decode, DX12, and high-denition
Supports Optimus √ √ √
Supports GPS (GPU Performance Scaling) √ √ √
Panel ● 14.0-in, full high-denition (FHD), AntiGlare,
● NVIDIA GeForce MX150 with up to 2048-MB
of discrete video memory
of discrete video memory
of discrete video memory
multimedia interface (HDMI)
UWVA (1920×1080), white light-emitting
(WLED), eDP, slim-at (3.0 mm), 400 nits,
16:9 ultra wide aspect ratio, with
narrow bezel
√ √
√
√ √
√ √ √
√
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
● 14.0-in, FHD, AntiGlare, UWVA
(1920×1080), WLED, eDP, slim-at (3.0
mm), 250 nits, 16:9 ultra wide aspect ratio,
with narrow bezel
● 14.0-in, FHD, BrightView, UWVA
(1920×1080), WLED, eDP, slim-at (3.0
mm), 250 nits, 16:9 ultra wide aspect ratio,
with narrow bezel
● 14.0-in, HD, AntiGlare, SVA (1366×768),
WLED, eDP, slim-at (3.6 mm), 250 nits,
16:9 ultra wide aspect ratio, with
narrow bezel
● 14.0-in, FHD, AntiGlare, UWVA
(1920×1080), WLED, eDP, slim-at (3.0
mm), 220 nits, 16:9 ultra wide aspect ratio,
with narrow bezel
● 14.0-in, FHD, AntiGlare, UWVA
(1920×1080), WLED, eDP, slim-at (3.0
mm), 220 nits, 16:9 ultra wide aspect ratio,
with narrow bezel
● 14.0-in, FHD, AntiGlare, SVA (1920×1080),
WLED, eDP, slim-at (3.0 mm), 220 nits,
16:9 ultra wide aspect ratio, with
narrow bezel
√
√
√
√ √ √
√ √
√
● 14.0-in, HD, AntiGlare, SVA (1366×768),
2 Chapter 1 Product description
√ √ √
WLED, eDP, slim-at (3.6 mm), 220 nits,
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Panel
(continued)
● 14.0-in, HD, BrightView, SVA (1366×768),
Memory One SODIMM memory module slot, non-
Supports up to 16-GB of system memory √ √ √
DDR4-2133 single channel support (DDR4-2666
Supports the following congurations:
Storage Support for all 7.2 mm/9.5 mm, SATA, 2.5-inch
● 16:9 ultra wide aspect ratio, with
narrow bezel
WLED, eDP, slim-at (3.6 mm), 220 nits,
16:9 ultra wide aspect ratio, with
narrow bezel
customer-accessible/non-upgradable
bridged to DDR4-2400, DDR4-2400 downgraded
to DDR4-2133)
● 16384 MB (16384 MB × 1)
● 8192 MB (8192 MB × 1)
● 4096 MB (4096 MB × 1)
hard drives:
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
● Accelerometer/Hard drive protection √ √ √
● M.2 SATA/PCIe solid-state drive √ √ √
● Solid-state drive + hard drive √ √ √
Single hard drive congurations: 1 TB, 5400 rpm,
7.2 mm and 500 GB, 5400 rpm, 7.0 mm
Dual storage congurations:
● 256-GB, PCIe, solid-state drive + 1-TB
hard drive
● 256-GB, SATA, solid-state drive with TLC +
1-TB hard drive
● 128-GB, SATA, solid-state drive with TLC +
1-TB hard drive
● 128-GB, SATA, solid-state drive with TLC +
500-GB hard drive
M.2 SATA-3, solid-state drive with TLC: 256 GB
and 128 GB
M.2, PCIe, NVMe, solid-state drive: 512 GB and
256 GB
Intel Optane (3D Xpoint) Solution, PCIe, Gen3×2,
M.2, solid-state drive: 16 GB (Optane memory
module) + 1 TB, 5400 rpm, 7.2 mm hard drive
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
Optical drive DVD+/-RW DL SuperMulti, 9.0-mm tray load,
SATA, xed (not modular)
√ √ √
3
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Audio and video Audio brand: B&O Play √ √ √
Audio control panel: B&O Play Audio Control √ √ √
Supports HP Audio Boost √ √ √
Dual speakers √ √ √
Camera
HP Wide Vision FHD infrared camera with
indicator light and 2 infrared lights, USB 2.0, FHD
hybrid BSI sensor, f2.2, WDR, 88° wide eld of
vision, 1080p by 30 frames per second
HP Wide Vision HD camera with indicator light,
USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld
of vision, 720p by 30 frames per second
Supports Windows Hello √ √ √
Microphones: Dual-array digital microphones
with appropriate beam-forming, echocancellation, noise-suppression software
Ethernet Integrated 10/100/1000 network interface card
(NIC)
√ √ √
√ √ √
√ √ √
√ √ √
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
Wireless Integrated wireless options with dual antennas (M.2/PCIe):
● Realtek RTL8822BE 802.11 ac 2×2 Wi-Fi +
Bluetooth® 4.2 Combo Adapter (MU-MIMOsupported)
● Intel Dual Band Wireless ac 3168 802.11 ac
1×1 Wi-Fi + Bluetooth 4.2 Combo Adapter
(non-vPro)
● Intel Dual Band Wireless ac 7265 802.11 ac
2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter
(non-vPro)
Integrated wireless options with single antenna (M.2/PCIe):
● Realtek RTL8723DE 802.11 bgn 1×1 Wi-Fi
+ Bluetooth 4.2 Combo Adapter
● Realtek RTL8821CE 802.11 ac 1×1 Wi-Fi +
Bluetooth 4.2 Combo Adapter (MU-MIMOsupported)
● Intel Wireless ac 9560 2×2 MU-MIMO +
Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW
● Intel Wireless ac 9461 NGW 1×1 M.2 NV +
Bluetooth 5.0
External media
cards
HP Multi-Format Digital Media Card Reader √ √ √
√ √ √
√ √
√ √
√ √ √
√ √ √
√ √
√ √
Supports SD/SDHC/SDXC √ √ √
4 Chapter 1 Product description
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
External media
cards
(continued)
Internal card
expansion
One M.2 slot for WLAN module √ √ √
Ports AC Smart Pin adapter plug √ √ √
Audio-out (headphone)/audio-in (microphone)
HDMI v1.4 supporting up to 1920×1080 @ 60Hz √ √ √
RJ-45 network jack √ √ √
Hot plug/unplug and auto detect for correct
USB 3.1 ports (2, left side) √
USB 3.0 ports (2, left side) √ √
Push-push insertion/removal √ √ √
One M.2 slot for solid-state drive √ √ √
√ √ √
combo jack
√ √ √
output to wide-aspect vs standard aspect video
(auto adjust panel resolution to t embedded
panel and external monitor connected)
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
USB Type-C port; USB 3.1 Gen 1 (right side);
supports data transfer
Keyboard/
pointing devices
TouchPad:
● Image sensor √ √ √
● MultiTouch gestures enabled √ √ √
● Support for Modern TrackPad gestures √ √ √
● Taps enabled as default √ √ √
Power
requirements
● 3-cell, 41-WHr, 3.6-AHr, Li-ion battery √ √ √
● Supports battery life enhancement √ √ √
● Supports battery fast charge √ √ √
AC adapter:
● 65-W HP Smart AC adapter (EM) with
● 65-W HP Smart AC adapter with power cord √ √ √
Keyboard: Full-sized, two-coat paint and threecoat paint, island-style keyboard
Battery:
power cord
√ √ √
√ √ √
√ √ √
● 45-W HP Smart AC adapter with power cord √ √ √
5
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Power
requirements
(continued)
Security ● Kensington Nano Security Lock √ √ √
● Support for Trusted Platform Module (TPM)
● Fingerprint reader √ √ √
Sensor Accelerometer √ √ √
Operating
system
Windows 10 Home 64-bit Chinese Market CPP √ √ √
Windows 10 Home 64-bit High-end Chinese
Windows 10 Home 64-bit Plus √ √ √
Windows 10 Home 64-bit Plus QVC √ √
Windows 10 Home 64-bit Plus Single Language √ √ √
Power cord: 1.0 m conventional power cord with
a C5 connector
2.0
Windows 10 Home 64-bit √ √ √
Market CPP
√ √ √
√ √ √
√ √ √
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
Windows 10 Home 64-bit Plus Single Language
Africa Market PPP
Windows 10 Home 64-bit Plus Single Language
APAC EM PPP
Windows 10 Home 64-bit Plus Single Language
India Market PPP
Windows 10 Home 64-bit Plus Single Language
Indonesia Market PPP
Windows 10 Home 64-bit Plus Web/Kiosk √ √
Windows 10 Home 64-bit QVC √ √
Windows 10 Home 64-bit Single Language √ √ √
Windows 10 Home 64-bit Single Language Africa
Market PPP
Windows 10 Home 64-bit Single Language APAC
EM PPP
Windows 10 Home 64-bit Single Language India
Market PPP
Windows 10 Home 64-bit Single Language
Indonesia Market PPP
Windows 10 Home 64-bit Single Language Value
Africa Market PPP
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √ √
√ √
Windows 10 Home 64-bit Single Language Value
APAC EM PPP
6 Chapter 1 Product description
√
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Operating
system
(continued)
Windows 10 Home 64-bit Single Language Value
Windows 10 Home 64-bit Value Notebook Single
Windows 10 Home 64-bit Value Notebook Single
Windows 10 Home 64-bit Value Notebook Single
Windows 10 Home 64-bit Value Single Language √
Windows 10 Home 64-bit Web/Kiosk √ √ √
Windows 10 Home S 64-bit Value √ √
Windows 10 Professional 64-bit √ √ √
Windows 10 Professional 64-bit Chinese Market √ √ √
Windows 10 Professional 64-bit QVC √ √
Windows 10 Home 64-bit Single Language Value
India Market PPP
Indonesia Market PPP
Language
Language SEAP
Language select Geo
√
√
√
√
√
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
Windows 10 Professional 64-bit StF MSNA
Standard
FreeDOS 2.0 √ √ √
Serviceability End user replaceable parts: AC adapter √ √ √
√ √ √
7
8 Chapter 1 Product description
2 Exterior components
The computer features top-rated components. This chapter provides details about the components, their
location, and how they work.
9
Right side
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-1 Right-side components and descriptions
Component Description
(1) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
(2) Drive light ● Blinking white: The hard drive is being accessed.
logon.
▲ To use the ngerprint reader, swipe your nger across the
reader.
● Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(3) USB Type-C port Connects a USB device such as a a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
(6) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is
charging.
● O: The battery is not charging.
(7) Power connector Connects an AC adapter.
10 Chapter 2 Exterior components
Table 2-2 Right-side components and descriptions (continued)
Component Description
(1) Drive light ● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(2) USB Type-C port Connects a USB device such as a cell phone, camera, activity
tracker, or smartwatch and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(4) RJ-45 (network) jack/status lights Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
(5) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
(6) Power connector Connects an AC adapter.
Right side 11
Left side
Table 2-3 Left-side components and descriptions
Component Description
(1) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.
(2) Audio–out (headphone)/Audio-in (microphone)
combo jack
(3) Security cable slot Attaches an optional security cable to the computer.
(4) Memory card reader Reads optional memory cards that enable you to store, manage,
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
12 Chapter 2 Exterior components
▲ Press in on the card, and then remove it from the memory
card reader.
Display
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-4 Display components and descriptions
Component Description
(1) WLAN antennas (1 or 2, depending on computer)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
NOTE: If your computer has a single antenna, it is located on the left
side.
(2) Internal microphones (2) Record sound.
(3) Camera light On: The cameras is in use.
(4) Camera(s) Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My notebook, select the Specications tab, and then select User Guides.
Display 13
Table 2-5 Display components and descriptions (continued)
Component Description
(1) WLAN antennas (1 or 2 depending on computer)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
NOTE: If your computer has a single antenna, it is located on the left
side.
(2) Internal microphones Record sound.
(3) Camera light(s) On: One or more cameras are in use.
(4) Camera(s) Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Select the Start button, select HP Support Assistant, and then select HP Documentation.
14 Chapter 2 Exterior components
Keyboard area
TouchPad
Table 2-6 TouchPad components and descriptions
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 15
Lights
Table 2-7 Light components and descriptions
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
16 Chapter 2 Exterior components
Button, speakers, and vent
Table 2-8 Button, speaker, and vent components and descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep.
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings and power options:
▲ Right-click the Power icon, and then select Power Options.
(2) Speakers Produce sound.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Keyboard area 17
Special keys
Table 2-9 Special key components and descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
18 Chapter 2 Exterior components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 18.
▲ To use an action key, press and hold the key.
Table 2-10 Special key components and descriptions
Icon Description
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer display
to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on. (select products only)
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Keyboard area 19
Bottom
Table 2-11 Bottom component and description
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
20 Chapter 2 Exterior components
Labels
The labels axed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-12 Label components
Component
(1) Product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 21
22 Chapter 2 Exterior components
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