HP Pavilion 13 x2 PC Maintenance and Service Guide

HP Pavilion 13 x2 PC

Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2013 Hewlett-Packard
Development Company, L.P.

Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a trademark
of its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.

First Edition: October 2013

Document Part Number: 741674-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows 8. Your computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes parts that should only be accessed by an authorized service provider.

Accessing parts described in the chapter titled, "Removal and replacement procedures for Authorized Service
Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap. Use the device only on a hard, flat surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing,
during operation. The device and the AC adapter comply with the user-accessible surface temperature limits
defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 4

Tablet edge components ....................................................................................................................................... 4

Display ................................................................................................................................................................... 6

Keyboard dock ....................................................................................................................................................... 7

Top ....................................................................................................................................................... 7

TouchPad ............................................................................................................................................. 8

Lights ................................................................................................................................................... 9

Keys ................................................................................................................................................... 10

Right side ........................................................................................................................................... 11

Left side ............................................................................................................................................. 12

Releasing the tablet from the keyboard dock .................................................................................. 13

Locating system information .............................................................................................................................. 14

3 Illustrated parts catalog .............................................................................................................................. 15

Tablet components .............................................................................................................................................. 15

Keyboard dock parts ............................................................................................................................................ 18

Miscellaneous parts ............................................................................................................................................. 20

Sequential part number listing ........................................................................................................................... 21

4 Removal and replacement procedures preliminary requirements .................................................................... 25

Tools required ...................................................................................................................................................... 25

Service considerations ........................................................................................................................................ 25

Plastic parts ....................................................................................................................................... 25

Cables and connectors ...................................................................................................................... 26

Drive handling ................................................................................................................................... 26

Grounding guidelines ........................................................................................................................................... 27

Electrostatic discharge damage ....................................................................................................... 27

Packaging and transporting guidelines ......................................................................... 28

Workstation guidelines ................................................................................................... 28

Equipment guidelines ..................................................................................................... 29

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 30

Releasing the tablet from the keyboard dock .................................................................................................... 30

Dock components ................................................................................................................................................ 31

vii

Base enclosure .................................................................................................................................. 31

Hard drive .......................................................................................................................................... 32

Hinge assembly ................................................................................................................................. 34

Battery ............................................................................................................................................... 36

HDMI board ........................................................................................................................................ 37

Hard drive cable ................................................................................................................................ 38

USB board .......................................................................................................................................... 39

Touchpad board ................................................................................................................................ 40

Power connector ............................................................................................................................... 41

Weight ............................................................................................................................................... 42

Tablet components .............................................................................................................................................. 43

Display rear cover ............................................................................................................................. 43

Battery cable ..................................................................................................................................... 44

Memory module ................................................................................................................................ 45

Fan ..................................................................................................................................................... 46

Heat sink ............................................................................................................................................ 47

WLAN/Bluetooth combo card ........................................................................................................... 49

mSATA Solid-State drive (SSD) ......................................................................................................... 51

RTC battery ........................................................................................................................................ 52

Antennas ........................................................................................................................................... 53

Display cable ..................................................................................................................................... 54

Touchscreen board ............................................................................................................................ 56

Volume board .................................................................................................................................... 57

Power button board .......................................................................................................................... 58

Bottom trim ....................................................................................................................................... 59

Home LED board ................................................................................................................................ 61

Audio board ....................................................................................................................................... 62

Card reader ........................................................................................................................................ 64

Speakers ............................................................................................................................................ 64

Battery ............................................................................................................................................... 66

Frame ................................................................................................................................................. 67

Webcam ............................................................................................................................................. 68

System board .................................................................................................................................... 70

Vibration module ............................................................................................................................... 72

6 Using Setup Utility (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .................................................. 74

Starting Setup Utility (BIOS) ................................................................................................................................ 74

Updating the BIOS ................................................................................................................................................ 74

Determining the BIOS version ........................................................................................................... 74

Downloading a BIOS update .............................................................................................................. 75

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 75

viii

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 76

7 Specifications ............................................................................................................................................. 77

Computer specifications ...................................................................................................................................... 77

33.8-cm (13.3-in), HD display specifications ...................................................................................................... 78

8 Backing up, restoring, and recovering ........................................................................................................... 79

Creating recovery media and backups ................................................................................................................ 79

Restore and recovery .......................................................................................................................................... 79

Recovering using HP Recovery Manager .......................................................................................... 80

What you need to know .................................................................................................. 80

Using HP Recovery media to recover ............................................................................. 80

Changing the computer boot order ................................................................................ 80

9 Power cord set requirements ........................................................................................................................ 82

Requirements for all countries ........................................................................................................................... 82

Requirements for specific countries and regions ............................................................................................... 82

10 Recycling .................................................................................................................................................. 84

Index ............................................................................................................................................................. 85

ix

x

1 Product description

Category Description Tablet

(Intel)

Product Name HP Pavilion 13 x2 PC √√√√

Processors Intel® Core™ i5-4210Y (1.5-GHz/1.9-MHz, 3-MB L3 cache, 1600-MHz

DDR3L, 6 W)

Intel Core i3-4020Y (1.5-GHz, 3-MB L3 cache, 1600-MHz DDR3L, 6 W) √

AMD A6-1450 (1.4-GHz/1.0-GHz, 2-MB L2 cache, 1066-MHz DDR3L,

Quad Core, 8 W)

Chipset Integrated SoC PCH √

AMD Temash Integrated SoC PCH √

Graphics Intel HD Graphics 4400 for Intel Core i5/i3 processors

Intel HD Graphics for Intel Pentium processors

AMD Radeon™ HD 8250 Graphics

Supports HD Decode, DX11, and HDMI

Panel 33.8-cm (13.3-in), HD Anti-glare LED (1366×768), slim 3.0-mm. UWVA,

200 nits

Supports 16:9 wide aspect ratio √√

Support for eDP, touchscreen, multi-touch enabled √√

Tablet

(AMD)

√

√

√

√

√√

Base

(Intel)

Base

(AMD)

Memory Supports up to 8-GB system memory √√

DDR3L-1600-MHz, single channel support √√

Supports the following configurations:

8192 (8192 × 1)

4096 (4096 × 1)

2048 (2048 × 1)

Supports the following configurations:

8192 (8192 × 1)

4096 (4096 × 1)

Storage Tablet:

Supports mSATA 3:

●

64-GB

●

128-GB

Base:

Supports optional 7-mm SATA hard drives:

●

500-GB, 5400-rpm

√

√

√√

√ √√

1

Category Description Tablet

●

320-GB, 5400-rpm

Audio Two integrated stereo speakers √√

dts sound+ √√

(Intel)

Tablet

(AMD)

Base

(Intel)

Base

(AMD)

Webcam and
microphone

Dual array digital microphones with beam forming, echo cancellation,

Sensor Accelerometer + Gyroscope + eCompass √√

Wireless Integrated WLAN options by way of wireless module √√

Dual antennas √√

Supports the following WLAN formats:

Intel WiDi support √

External media
card

Support SD/SDHC/SDXC √

Support SD/SDHC/SDXC with UHS √

Base:

HP TrueVision Full HD Webcam, 2 MP, 1080p by 30 frames per second

Fixed, no tilt, activity LED, USB 2.0

and noise suppression

Broadcom 4352 802.11 a/c + Bluetooth 4.0 combo adapter

Ralink RT3290LE 802.11 b/g/n + Bluetooth 4.0 combo adapter

Tablet:

Micro Secure Digital (SD) Media Reader

Push-push insertion/removal

HP Multi-Format Digital Media Reader

Push-push insertion/removal

√√

√√

√√

√√

√√

Support SD/SDHC/SDXC √

Support SD/SDHC/SDXC with UHS √

Internal card
expansion

One half-size mini-card slot for mSATA storage √√

Ports Tablet

Base:

One half-size mini-card slot for WLAN √√

Docking connector (to base). Supports charging, audio-out, and video
out.

Headphone/mic-in combo jack

DC-in port

Supports docking station capabilities (charging, audio-out, and video­out)

(1) USB 3.0

2 Chapter 1 Product description

√√

√√

Category Description Tablet

(Intel)

(1) USB 2.0

Headphone/line-out and mic-in combo jack

Docking connector (to tablet)

DC-in port

HDMI v1.4a supporting up to 1080p @ 60 Hz

Keyboard Full size, dura coat, island-style keyboard √√

Taps enabled as default √√

Clickpad with image sensor √√

Supports Windows 8 modern touchpad gestures √√

Multi-touch gestures enabled √√

Tablet

(AMD)

Base

(Intel)

Base

(AMD)

Power
requirements

Tablet:

Base:

Operating system Preinstalled:

Serviceability End-user replaceable parts:

Supports the following HP AC adapters:

45-W Smart nPFC, 3-pin, 4.5-mm connector, 90-degree plug design

45-W Smart nPFC, 3-pin, 4.5-mm connector, non-slim design (for China
and India)

65-W EM Smart nPFC, 3-pin, 4.5-mm connector, 90-degree plug design
(for China and India)

1 meter (3.3 ft) length power cord

3-cell, 33 WHr battery (self-contained)

3-cell, 32 WHr battery (self-contained)

Windows 8.1

FreeDOS

Ubuntu Linux

AC adapter

√√

√√

√√

√√

√√√√

3

2 External component identification

Tablet edge components

Components Description

(1)

Power button

●

When the computer is off, press the button to turn on the
tablet.

●

When the computer is on, press the button briefly to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

CAUTION: Pressing and holding down the power button

results in the loss of unsaved information.

NOTE: If the computer has stopped responding and

Microsoft® Windows® shutdown procedures are ineffective,
press and hold the power button down for at least 5 seconds to
turn off the tablet.

power options. Swipe from the right edge of the TouchPad or
touch screen to display the charms, tap Search, and then tap
the search box. In the search box, type power, tap Settings,
and then tap Power options.

– or –

To learn more about your power settings, see your

On the Start screen, type power, select Power and

4 Chapter 2 External component identification

sleep settings, and then select Power and sleep from the list
of applications.

Components Description

(2) Alignment post connectors (2) Align and attach the tablet to the keyboard dock.

(3)

(4) AC adapter/battery light

(5) Docking port Connects the tablet to the keyboard dock.

(6)

Power connector Connects an AC adapter.

●

White: The AC adapter is connected and the battery is
charged.

●

Blinking white: The battery has reached a low battery
level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

Off: The computer is using DC power.

Audio-out (headphone) jack/Audio-in
(microphone) jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.

WARNING! To reduce the risk of personal injury, adjust the

volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety and
Environmental Notices.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

NOTE: Stand-alone microphones and headphones with

separate microphone jacks are not supported.

(7)

(8) Vents Enable airflow to cool internal components.

(9) Volume button Controls speaker volume on the tablet.

Micro memory card reader Supports micro Secure Digital (SD) memory cards.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

●

To increase speaker volume, press the + edge of the
button.

●

To decrease speaker volume, press the – edge of the
button.

Tablet edge components 5

Display

Component Description

(1) Internal microphones (2) Record audio, automatically filtering out the noise around you and

cancelling echoes.

(2) Webcam light On: The webcam is on.

(3) Webcam Records video and captures photographs. Some models may allow you to

(4) Ambient light sensor Automatically adjusts the display brightness based on the lighting

(5) WLAN antenna* Sends and receives wireless signals to communicate with wireless local

(6) Speakers (2) Produce sound.

video conference and chat online using streaming video.

Swipe from the right edge of the TouchPad or touch screen to

display the charms, tap Search, and then tap the search box. Type
camera, and then tap Camera from the list of applications.

– or –

From the Start screen, type camera, and then select Camera

from the list of applications.

conditions in your environment.

area networks (WLANs).

(7)

Windows button Returns you to the Start screen from an open app or the Windows desktop.

6 Chapter 2 External component identification

Component Description

*The antenna is not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antenna free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.

Keyboard dock

Top

NOTE: Pressing the Windows button again returns you to the previous

screen.

Component Description

(1) Alignment posts Align and attach the tablet to the keyboard dock.

(2) Release latch Releases the tablet from the keyboard dock. To release

(3) Docking connector Connects the tablet to the keyboard dock.

the tablet, slide the release latch to the left.

Keyboard dock 7

TouchPad

Component Description

(1) TouchPad zone Reads your finger gesture to move the pointer or activate items

on the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

(2) Left TouchPad button Functions like the left button of an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 External component identification

Lights

Component Description

(1) Caps lock light

(2)

(3)

Mute light

Wireless light

●

White: Caps lock is on, which switches the keys to all capital
letters.

●

Off: Caps lock is off.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

●

White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.

●

Amber: All wireless devices are off.

Keyboard dock 9

Keys

Component Description

(1) esc key Displays system information when pressed in combination with the fn

key.

(2) fn key Displays system information when pressed in combination with the esc

key.

(3)

(4) Action keys Execute frequently used system functions.

Windows key Returns you to the Start screen from an open app or the Windows

desktop.

NOTE: Pressing the Windows key again returns you to the previous

screen.

NOTE: Action keys do not display or function from the on-screen

tablet keyboard.

10 Chapter 2 External component identification

Right side

Component Description

(1)

(1)

(3)

(4) AC adapter/battery light

USB 3.0 port Connect optional USB 3.0 devices and provide enhanced USB power

HDMI port Connects an optional video or audio device, such as a high-definition

Power connector Connects an AC adapter.

performance.

television, any compatible digital or audio component, or a high-speed
HDMI device.

●

White: The AC adapter is connected and the battery is charged.

●

Blinking white: The battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

Off: The computer is using battery power.

Keyboard dock 11

Left side

Component Description

(1)

(2)

(3)

USB 2.0 port Connects an optional USB device.

Audio-out (headphone) jack/Audio-in
(microphone) jack

Memory card reader Reads data from and writes data to memory cards such as SD.

Connects optional powered stereo speakers, headphones, earbuds,
a headset, or a television audio cable. Also connects an optional
headset microphone.

WARNING! To reduce the risk of personal injury, adjust the volume

before using headphones, earbuds, or a headset. For additional
safety information, see the Regulatory, Safety and Environmental
Notices.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor connector

that supports both audio-out (headphone) and audio-in
(microphone).

NOTE: Stand-alone microphones and headphones with separate

microphone jacks are not supported.

12 Chapter 2 External component identification

Releasing the tablet from the keyboard dock

To release the tablet from the keyboard dock, follow these steps:

1. Slide the release latch on the keyboard dock to the left (1).

2. Lift and remove the tablet (2).

Keyboard dock 13

Locating system information

Important system information is located on the bottom edge of the tablet. You may need the information
when travelling internationally or when you contact support:

(1): Product description

(2): Serial number

(3): Product number

(4): Warranty period

(5): Model number

Using Windows, briefly press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.

14 Chapter 2 External component identification

3 Illustrated parts catalog

Tablet components

Item Component Spare part number

(1) Display rear cover 743226-001

(2) Vibration module 732272-001

(3) RTC battery 739054-001

(4) Power button board (includes cable) 732281-001

Tablet components 15

Item Component Spare part number

(5) Volume control board (includes cable) 732282-001

(6) Fan 732273-001

(7) Audio board (includes audio cable and HDMI/dock cable) 732284-001

(8) Heat sink (includes thermal grease)

Heat sink for use in Intel models (includes thermal grease) 732274-001

Heat sink for use in AMD models (includes thermal grease) 748451-001

(9) TouchScreen board (includes cable) not spared

(10) Speaker Kit (includes left and right speakers) 732292-001

(11) Webcam (includes cable) 732299-001

(12) Battery (3-cell, 33-WHr, 3.05-AH) 725606-001

(13) Frame not spared

(14) Antennas (includes main and auxiliary antennas) 732268-001

(15) Memory modules (PC3L-12800, 1600 MHz)

8 GB 693374-005

4 GB 691740-005

2 GB 691739-005

(16) System board (includes thermal grease)

Non-Windows 8 models with an Intel Core i5-4210Y processor 743230-001

Windows 8 Standard models with an Intel Core i5-4210Y processor 743230-501

Non-Windows 8 models with an Intel Core i3-4020Y processor 743231-001

Windows 8 Standard models with an Intel Core i3-4020Y processor 743231-501

Non-Windows 8 models with an Intel Pentium 3560Y processor 743232-001

Windows 8 Standard models with an Intel Pentium 3560Y processor 743232-501

Non-Windows 8 models with an AMD A6-1450 processor 743234-001

Windows 8 Standard models with an AMD A6-1450 processor 743234-501

(17) mSATA SSD drive

128-GB, TLC 732294-001

128-GB mSATA SSD drive, MLC, for use in Intel models 747229-001

128-GB mSATA SSD drive, MLC, for use in AMD models 747230-001

64-GB 732293-001

(18) Card reader (includes cable) 732283-001

(19) WLAN module

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-005

Broadcom BCM4352 802.11ac 2x2 Wi-Fi + BT 4.0 Combo Adapter 724935-005

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(20) Display panel cable 732271-001

(21) Bottom trim

For use in models that use the following wireless module: Ralink RT3290LE 802.11bgn 1x1 Wi-Fi

and Bluetooth 4.0 Combo Adapter (690020-005)

For use in models that use the following wireless module: Broadcom BCM4352 802.11ac 2x2 Wi-Fi

(22) Display panel (UWVA touchscreen) 743229-001

●

Asia/Pacific region for use only in AMD models 732275-001

●

EMEA region for use only in AMD models 732276-001

●

North American and Latin American regions 732277-001

●

Taiwan and South Korea for use only in AMD models 735215-001

+ BT 4.0 Combo Adapter (724935-005)

●

Asia/Pacific region for use only in AMD models 735216-001

●

EMEA region for use only in AMD models 735217-001

●

North American and Latin American regions 735218-001

●

Taiwan and South Korea for use only in AMD models 735219-001

Tablet components 17

Keyboard dock parts

Item Component Spare part number

(1) Hinge assembly 743228-001

(2) Top cover with keyboard

NOTE: 743233-001 is the only top cover available for Intel models

For use in Belgium 743233-A41

For use in Bulgaria 743233-261

For use in Canada 743233-DB1

For use in the Czech Republic and Slovakia 743233-FL1

For use in Denmark, Finland and Norway 743233-DH1

For use in France 743233-051

For use in Germany 743233-041

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Greece 743233-151

For use in Hungary 743233-211

For use internationally 743233-B31

For use in Israel 743233-BB1

For use in Italy 743233-061

For use in Latin America 743233-161

For use in Portugal 743233-131

For use in Romania 743233-271

For use in Russia 743233-251

For use in Saudi Arabia 743233-171

For use in Slovenia 743233-BA1

For use in South Korea 743233-AD1

For use in Spain 743233-071

For use in Switzerland 743233-BG1

For use in Taiwan 743233-AB1

For use in Thailand 743233-281

For use in Turkey 743233-141

For use in the United States 743233-001

For use in the United Kingdom and Singapore 743233-031

(3) Weight not spared

(4) USB board (includes cable) 732285-001

(5) Battery (3-cell, 32-WHr, 2.96-AH) 725607-001

(6) HDMI board 732287-001

(7) Hard drive

500-GB, 5400-rpm 683802-005

320-GB, 5400-rpm 645193-005

Hard Drive Hardware Kit (includes cable, cover, and screws) 732279-001

(8) DC-in power connector 732288-001

(9) Base enclosure 743227-001

Keyboard dock parts 19

Miscellaneous parts

Description Spare part number

Rubber Kit (includes dock rear rubber) 733907-001

Screw Kit 732291-001

Hard Drive Hardware Kit (includes cable, cover, and screws) 732279-001

Adapters

HDMI to VGA adapter 701943-001

RJ-45 to USB adapter 539614-001

AC adapters

65-W AC adapter (for use only in AMD models) 714657-001

45-W AC adapter 721092-001

45-W AC adapter, non-slim, only for use in the People’s Republic of China and India 741727-001

Power cords

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in the People's Republic of China 490371-AA1

For use in Denmark 490371-081

For use in Europe, the Middle East, and Africa 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Thailand 490371-201

For use in the United Kingdom 490371-031

For use in the United States 490371-001

20 Chapter 3 Illustrated parts catalog