HP Pavilion Notebook PC (model numbers
used: 11-s000 through 11-s099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Celeron are U.S. registered
trademarks of Intel Corporation. Windows is
either a registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: January 2016
Document Part Number: 829772-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Display .................................................................................................................................................................... 4
Button .................................................................................................................................................................... 5
Keys ........................................................................................................................................................................ 6
Lights ...................................................................................................................................................................... 7
TouchPad ................................................................................................................................................................ 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Locating the serial number, model number, product number, and warranty information ............................... 12
Computer major components .............................................................................................................................. 13
Display assembly subcomponents ...................................................................................................................... 16
Hard Drive Hardware Kit ...................................................................................................................................... 17
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement preliminary requirements ..................................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................ 22
5 Removal and replacement procedures ........................................................................................................... 24
Component replacement procedures .................................................................................................................. 24
Keyboard/top cover ........................................................................................................................... 24
TouchPad board ................................................................................................................................. 28
v
Power button board .......................................................................................................................... 29
Speakers ............................................................................................................................................ 30
RTC battery ........................................................................................................................................ 31
Battery ............................................................................................................................................... 32
WLAN module .................................................................................................................................... 33
Hard drive .......................................................................................................................................... 34
Power connector cable ...................................................................................................................... 37
Connector board ................................................................................................................................ 38
Heat sink ............................................................................................................................................ 39
System board .................................................................................................................................... 40
Display assembly ............................................................................................................................... 42
6 Using Setup Utility (BIOS) ............................................................................................................................. 49
Starting Setup Utility (BIOS) ................................................................................................................................ 49
Updating Setup Utility (BIOS) .............................................................................................................................. 49
Determining the BIOS version ........................................................................................................... 49
Downloading a BIOS update .............................................................................................................. 50
Synchronizing a tablet and keyboard (select products only) .............................................................................. 51
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 52
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 52
8 Specications .............................................................................................................................................. 54
9 Backing up, restoring, and recovering ........................................................................................................... 55
Creating recovery media and backups ................................................................................................................ 55
Creating HP Recovery media (select products only) ......................................................................... 55
Using Windows tools ........................................................................................................................................... 56
Restore and recovery ........................................................................................................................................... 57
Recovering using HP Recovery Manager ........................................................................................... 57
What you need to know before you get started ............................................................. 57
Using the HP Recovery partition (select products only) ................................................. 58
Using HP Recovery media to recover .............................................................................. 58
Changing the computer boot order ................................................................................ 59
Removing the HP Recovery partition (select products only) ......................................... 60
10 Power cord set requirements ...................................................................................................................... 61
Requirements for all countries ............................................................................................................................ 61
Requirements for specic countries and regions ................................................................................................ 61
vi
11 Recycling .................................................................................................................................................. 63
Index ............................................................................................................................................................. 64
vii
viii
1 Product description
Category Description
Product Name HP Pavilion Notebook PC (model numbers used: 11-s000 through 11-s099)
Processor Intel® Celeron™ N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core processor (1600-MHz front-
side bus (FSB), 2.0-MB L2 cache, 4.0 W)
Chipset Intel integrated soldered-on-circuit (SoC)
Graphics Internal Graphics: Intel HD Graphics
Support for HD decode, DX12, and HDMI
Panel 11.6-in, high-denition (HD), AntiGlare (1366×768), UWVA, white light-emitting diode (WLED), slim
(3.0 mm); 16:9 aspect ratio; typical brightness: 220 nits, eDP;
Memory Support for DDR3L-1600 single channel on-board 2.0-GB system memory
Support for up to 4.0-GB maximum on-board system memory
●
4096-MB (256 MB × 16 × 8 pieces)
●
2048-MB (256 MB × 16 × 4 pieces)
Storage Support for all 7.2- and 7.0-mm, SATA, 2.5-inch hard drives
Support for 500-GB, 5400-rpm, SATA, 7.0-mm hard drive
Support for Accelerometer hard drive protection
Audio and video HP TrueVision HD webcam, xed (no tilt) integrated activity light, 1280×720 by 30
frames per second
Dual array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software
Two speakers
B&O Play Sound
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
One or two built-in WLAN antennas, varying by computer model
Support for the following WLAN modules:
●
Broadcom BCM43142 802.11b/g/n 1×1 Wi-Fi + Bluetooth® 4.0 M.2 Combo Adapter
●
Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter
Ports
External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and
●
HP Smart Plug AC adapter (4.5-mm barrel)
●
Headphone/microphone combo jack
●
High-denition multimedia interface (HDMI) v.1.4b, supporting up to 1080b, 1920×1080
at 60 Hz
●
USB 3.0 port
●
USB 2.0 port
writes data to digital memory cards such as Secure Digital (SD).
1
Category Description
Keyboard/pointing devices Full-sized, textured, island-style keyboard
Touchpad requirements:
Clickpad with image sensor
Multitouch gestures enabled (2-nger scroll, pinch, rotate, 2-nger tap, 3-nger ick)
Support for modern trackpad gestures
Taps enabled as default
Power requirements Support for a 2-cell, 37-WHr, 4.96-AHr, Li-Ion battery
Support for a 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) and 45-W HP Smart AC adapter
(non-PFC, RC, 4.5-mm)
Security Trusted platform module (TPM) 2.0
Security cable lock
Operating system Preinstalled: Windows® 10
For developed market (ML): Windows 10 Home Value Notebook
For Emerging Market (EM/SL):
●
Windows 10 Home China Language Edition CPPP
●
Windows 10 Home Value Notebook
●
Windows 10 Home Value Notebook SEAP
●
FreeDos 2.0
Serviceability End-user replaceable part: AC adapter
2 Chapter 1 Product description
2 Getting to know your computer
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 3
Display
Item Component Description
(1) WLAN antennas* (right WLAN antenna on select
products only)
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Send and receive wireless signals to communicate with WLANs.
you to video conference and chat online using streaming video.
To use the webcam:
▲
Type camera in the taskbar search box, and then
select Camera.
4 Chapter 2 Getting to know your computer
Button
Item Component Description
(1) Power button
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
Button 5
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
6 Chapter 2 Getting to know your computer
Lights
Item Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all
(3) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
capital letters.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Lights 7
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
(2) Left TouchPad button Functions like the left button on an external mouse.
on the screen.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) Audio-out (headphone)/audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
external drive, printer, scanner or USB hub.
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4) Power light
(5) Hard drive light Blinking white: The hard drive is being accessed.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Left side 9
Right side
Item Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
external drive, printer, scanner or USB hub.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
(4) External monitor port Connects an external VGA monitor or projector.
(5) AC adapter/battery light
(6) Power connector Connects an AC adapter.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
10 Chapter 2 Getting to know your computer
Bottom
Item Component Description
(1) Speakers (2) Produce sound.
Bottom 11
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the serial number, model number, product number, and warranty information
The product name (1), serial number (2), product number (3), warranty information (4), and
model number (5), are located on the bottom of the computer. This information may be needed when
travelling internationally or when contacting support.
12 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components 13
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 16.
(2) Keyboard/top cover (includes keyboard cable):
For use in Japan 837608-291
For use in South Korea 837608-AD1
For use in Taiwan 837608-AB1
For use in Thailand 837608-281
For use in the United States 837608-001
(3) Power button board
NOTE: The power button board spare part kit does not include the power button board
cable. The power button board cable is available using spare part number 830757-001.
(4) TouchPad board (includes double-sided adhesive):
NOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The
TouchPad board cable is available using spare part number 830763-001.
(5) Speakers (include left and right speakers and cables) 830761-001
(6) RTC battery (includes cable and double-sided adhesive) 830764-001
(7) Hard drive (500-GB, 5400-rpm, SATA, 7.0-mm)
NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive
cable adapter. The hard drive bracket and hard drive cable adapter are included in the Hard
Drive Hardware Kit, spare part number 837602-001.
(8) Battery (2-cell, 37-WHr, 4.96-AHr, Li-ion; includes cable) 824538-005
(9) WLAN module:
Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 806723-005
Realtek RTL8723BE 802.11bgn Wi-Fi Adapter 792610-005
(10) Power connector cable 743480-002
(11) Heat sink (includes replacement thermal material) 830781-001
830756-001
837600-001
778186-005
(12) Connector board (includes audio jack and USB port):
NOTE: The connector board spare part kit does not include the connector board cable. The
connector board cable is available using spare part number 837596-001.
(13) System board (includes HDMI port, microSD card reader slot, USB port, WLAN slot, and replacement thermal material):
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, and
the Windows 10 operating system
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, and a nonWindows operating system
(14) Bottom cover:
In sunset red nish 839530-001
In twinkle black nish 839531-001
14 Chapter 3 Illustrated parts catalog
830801-001
837616-601
837616-001
Item Component Spare part number
Rubber Kit (not illustrated, includes 2 display bezel screw covers, 4 computer feet, and 2 bottom cover screw covers):
In sunset red nish 837603-001
In twinkle black nish 837604-001
Computer major components 15
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel screw covers: The display bezel screw covers are available in the Rubber Kits and are included in all display
component spare part kits:
Rubber Kit in sunset red nish 837603-001
Rubber Kit in twinkle black nish 837604-001
(2) Display bezel 832493-001
(3) Webcam/microphone module (includes double-sided adhesive) 832675-001
(4) Display panel (11.6-in, HD, AntiGlare, (1366×768), SVA, LED, slim (3.0 mm) 837615-001
(5) Display Hinge Kit (includes left and right display hinges) 832570-001
(6) Display panel cable (includes webcam/microphone module cable) 832755-001
(7) WLAN antenna (includes left and right WLAN cables and transceivers) 832568-001
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(8) Display back cover (includes rubber padding and shielding):
In sunset red nish 837598-001
In twinkle black nish 837599-001
Hard Drive Hardware Kit
Item Component Spare part number
Hard Drive Hardware Kit, includes: 778186-005
(1) Hard drive bracket
(2) Hard drive cable adapter
Hard Drive Hardware Kit 17
Miscellaneous parts
Component Spare part number
AC adapter:
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 741553-850
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 714635-850
HP RJ-45-to-USB dongle 539614-001
HP USB external DVD-RW Drive 747080-001
Power cord (3-pin, black, 1.00-meter):
For use in Australia 755530-011
For use in Europe 755530-021
For use in India 755530-D61
For use in North America 755530-001
For use in the People’s Republic of China 755530-AA1
For use in Taiwan 755530-AB1
For use in Thailand 755530-201
For use in South Korea 755530-AD1
For use in the United Kingdom and Singapore 755530-031
Rubber Kit (includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers):
For use on computer models in sunset red nish 837603-001
For use on computer models in twinkle black nish 837604-001
Screw Kit 830769-001
18 Chapter 3 Illustrated parts catalog
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 19
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
20 Chapter 4 Removal and replacement preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 21
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
22 Chapter 4 Removal and replacement preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive computerop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 23
5 Removal and replacement procedures
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Users who access these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
There are as many as 57 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Keyboard/top cover
NOTE: The keyboard/top cover spare part kit includes the keyboard cable.
Description Spare part number Description Spare part number
For use in Japan 837608-291 For use in Thailand 837608-281
For use in South Korea 837608-AD1 For use in the United States 837608-001
For use in Taiwan 837608-AB1
Before removing the keyboard/top cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
NOTE: When replacing the keyboard/top cover, be sure that the TouchPad board (see TouchPad board
on page 28) and power button board (see Power button board on page 29) are removed from
the defective keyboard/top cover and installed on the replacement keyboard/top cover.
Remove the keyboard/top cover:
1. Remove the four computer feet (1).
2. Remove the two screw covers (2).
The computer feet and screw covers are included in the Rubber Kits, spare part number 837603-001 (for
use on computer models in sunset red nish) and spare part number 837604-001 (for use on computer
models in twinkle black nish).
24 Chapter 5 Removal and replacement procedures
3. Remove the eleven Phillips PM2.0×5.7 screws (3) that secure the keyboard/top cover to
the bottom cover.
4. Turn the computer right-side up with the front toward you.
5. Open the computer as far as it will open.
6. Insert a case utility tool (1) or similar thin, plastic tool between the front edge of the keyboard/top cover
and the bottom cover.
7. Lift the front edge (2) of the keyboard/top cover until it separates from the front edge of
the bottom cover.
Component replacement procedures 25
8. Disconnect the battery cable from the system board.
9. Release the zero insertion force (ZIF) connector (1) to which the power button board cable is attached,
and then disconnect the power button board cable from the system board.
10. Release the ZIF connector (2) to which the keyboard cable is attached, and then disconnect
the keyboard cable from the system board.
11. Release the ZIF connector (3) to which the TouchPad board cable is attached, and then disconnect
the TouchPad board cable from the system board.
26 Chapter 5 Removal and replacement procedures
12. Remove the keyboard/top cover (4).
Reverse this procedure to install the keyboard/top cover.
Component replacement procedures 27
TouchPad board
NOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The TouchPad board
cable is available using spare part number 830763-001.
Description Spare part number
TouchPad board 837600-001
Before removing the TouchPad board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 24).
Remove the TouchPad board:
1. Turn the keyboard/top cover upside down with the front toward you.
2. Remove the four Phillips PM2.0×2.8 screws (1) that secure the TouchPad board bracket
and TouchPad board to the top cover.
3. Remove the three Phillips PM2.0×2.2 broadhead screws (2) that secure the TouchPad board to
the top cover.
4. Remove the TouchPad board bracket (3).
5. Remove the TouchPad board (4) and cable.
Reverse this procedure to install the TouchPad board.
28 Chapter 5 Removal and replacement procedures
Power button board
NOTE: The power button board spare part kit does not include the power button board cable. The power
button board cable is available using spare part number 830757-001.
Description Spare part number
Power button board 830756-001
Before removing the power button board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 24).
Remove the power button board:
1. Turn the keyboard/top cover upside down with the front toward you.
2. Detach the power button board cable (1) from the keyboard/top cover. (The power button board cable is
attached to the keyboard/top cover with double-sided adhesive at two locations.)
3. Remove the two Phillips PM2.0×2.8 screws (2) that secure the power button board to the keyboard/
top cover.
4. Remove the power button board (3) and cable.
Reverse this procedure to install the power button board.
Component replacement procedures 29
Speakers
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 24).
Remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Release the speaker cables from the routing clips (2) built into the battery.
3. Remove the two Phillips PM2.0×3.3 screws (3) that secure the speakers to the bottom cover.
4. Remove the speakers (4).
Description Spare part number
Speakers (includes left and right speakers and cables) 830761-001
the computer on, and then shut it down through the operating system.
30 Chapter 5 Removal and replacement procedures
Reverse this procedure to install the speakers.
RTC battery
Description Spare part number
RTC battery (includes cable and double-sided adhesive) 830764-001
Before removing the RTC battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 24).
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Detach the RTC battery (2) from the battery. (The RTC battery is attached to the battery with double-
the computer on, and then shut it down through the operating system.
sided adhesive.)
3. Remove the RTC battery and cable.
Reverse this procedure to install the RTC battery.
Component replacement procedures 31
Battery
Description Spare part number
Battery (2-cell, 37-WHr, 4.96-AHr, Li-ion; includes cable) 824538-005
Before removing the battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 24).
NOTE: When replacing the battery, be sure that the RTC battery (see RTC battery on page 31) is removed
from the defective battery and installed on the replacement battery.
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Release the speaker cables from the routing clips (2) built into the battery.
3. Disconnect the RTC battery cable (3) from the system board.
4. Remove the six Phillips PM2.0×3.3 screws (4) that secure the battery to the bottom cover.
5. Slide the battery (5) up and back.
32 Chapter 5 Removal and replacement procedures
6. Remove the battery (6).
Reverse this procedure to install the battery.
WLAN module
Description Spare part number
Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 806723-005
Realtek RTL8723BE 802.11bgn Wi-Fi Adapter 792610-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 24).
Remove the WLAN module:
Component replacement procedures 33
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/
black WLAN antenna cable connects to the WLAN module #2/Aux terminal.
2. Remove the Phillips PM2.0×3.3 screw (2) that secures the WLAN module to the bottom cover. (The WLAN
module tilts up.)
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve
should be placed over the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Hard drive
Description Spare part number
Hard drive (500-GB, 5400-rpm, SATA, 7.0-mm)
NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive cable
adapter. The hard drive bracket and hard drive cable adapter are included in the Hard Drive Hardware
Kit, spare part number 837602-001.
Before removing the hard drive, follow these steps:
34 Chapter 5 Removal and replacement procedures
778186-005
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 24).
Remove the hard drive:
1. Release the ZIF connector (1) to which the hard drive connector cable is attached, and then disconnect
the hard drive connector cable from the system board.
2. Remove the four Phillips PM2.0×3.0 screws (2) that secure the hard drive to the bottom cover.
3. Remove the hard drive (3).
4. If it is necessary to disassemble the hard drive:
a. Disconnect the hard drive cable adapter (1) from the hard drive.
b. Spread the left and right sides of the hard drive bracket (2) to release the bracket from
the hard drive.
Component replacement procedures 35
c. Remove the hard drive (3) from the hard drive bracket.
NOTE: The hard drive bracket and the hard drive cable adapter are included in the Hard Drive
Hardware Kit, spare part number 837602-001.
Reverse this procedure to reassemble and install the hard drive.
36 Chapter 5 Removal and replacement procedures
Power connector cable
Description Spare part number
Power connector cable 743480-002
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 24).
Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Remove the Phillips PM2.0×3.3 screw (2) that secures the power connector to the bottom cover.
3. Remove the power connector cable (3).
Reverse this procedure to install the power connector cable.
Component replacement procedures 37
Connector board
NOTE: The connector board spare part kit does not include the connector board cable. The connector board
cable is available using spare part number 837596-001.
Description Spare part number
Connector board (includes audio jack and USB port) 830801-001
Before removing the connector board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 24).
5. Remove the battery (see Battery on page 32).
Remove the connector board:
1. Release the ZIF connector (1) to which the connector board cable is attached, and then disconnect
the connector board cable from the system board.
2. Detach the connector board cable (2) from the bottom cover. (The connector board cable is attached to
the bottom cover with double-sided adhesive.)
3. Remove the Philllips PM2.0×3.3 screw (3) that secures the connector board to the bottom cover.
4. Remove the connector board (4).
Reverse this procedure to install the connector board.
38 Chapter 5 Removal and replacement procedures
Heat sink
Before removing the heat sink, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 24).
5. Remove the battery (see Battery on page 32).
Remove the heat sink:
1. Remove the two Phillips PM2.0×2.2 broadhead screws (1) that secure the heat sink to the system board.
2. Remove the heat sink (2).
Description Spare part number
Heat sink (includes replacement thermal material) 830781-001
the computer on, and then shut it down through the operating system.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink
and the system board components each time the heat sink is removed. Thermal paste is used on
the processor (1) and the heat sink section (2) that services it.
Component replacement procedures 39
Reverse this procedure to install the heat sink.
System board
NOTE: The system board spare part kit includes an HDMI port, microSD card reader slot, USB port, WLAN
slot, and replacement thermal material.
Description Spare part number
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core processor (1600MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core processor (1600MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, and a non-Windows operating system
837616-601
837616-001
Before removing the system board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 24).
5. Remove the battery (see Battery on page 32).
6. Remove the WLAN module (see WLAN module on page 33).
7. Remove the heat sink (see Heat sink on page 39).
Remove the system board:
40 Chapter 5 Removal and replacement procedures
1. Release the ZIF connector (1) to which the display panel cable is attached, and then disconnect
the display panel cable from the system board.
2. Disconnect the power connector cable (2) from the system board.
3. Release the ZIF connector (3) to which the connector board cable is attached, and then disconnect
the connector board cable from the system board.
4. Disconnect the speaker cable (4) from the system board.
5. Remove the four Philllips PM2.0×3.3 screws (1) that secure the system board to the bottom cover.
6. Release the system board by lifting the left side of the system board (2) until it rests at an angle.
Component replacement procedures 41
7. Remove the system board (3) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
Display assembly
NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare
part information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 24).
Remove the display assembly:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/
black WLAN antenna cable connects to the WLAN module #2/Aux terminal.
2. Release the WLAN antenna cables from the routing clips (2) built into the bottom cover.
3. Release the ZIF connector (3) to which the display panel cable is attached, and then disconnect
the display panel cable from the system board.
42 Chapter 5 Removal and replacement procedures
4. Release the display panel cable from the routing clips (4) and channel built into the bottom cover.
5. Remove the four Phillips PM2.4×4.6 screws (1) that secure the display assembly to the bottom cover.
6. Release the power connector cable (2) from the right hinge area.
7. Remove the display assembly (3).
Component replacement procedures 43
8. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Remove the two display bezel screw covers (1).
The display bezel screw covers are included in the Rubber Kit, spare part numbers 837603-001 (for
use on computer models in sunset red nish) and 837604-001 (for use on computer models in
twinkle black nish).
b. Remove the two Phillips PM2.0×2.2 broadhead screws (2) that secure the display bezel to
the display assembly.
c. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display back cover.
d. Remove the display bezel (4).
The display bezel is available using spare part number 832493-001.
9. If it is necessary to replace the webcam/microphone module:
a. Detach the webcam/microphone module (1) from the display back cover. (The webcam/
microphone module is attached to the display back cover with double-sided adhesive at
two locations.)
b. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.
44 Chapter 5 Removal and replacement procedures
c. Remove the webcam/microphone module (3).
The webcam/microphone module is available using spare part number 832675-001.
10. If it is necessary to replace the display panel:
a. Remove the four Phillips PM2.0×3.3 screws that secure the display panel to the display back cover.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in
front of the display back cover.
Component replacement procedures 45
c. Release the adhesive strip (2) that secures the display panel cable connector to the display panel.
d. Disconnect the display panel cable (3) from the display panel.
e. Remove the display panel (4).
The display panel is available using spare part number 837615-001.
11. If it is necessary to replace the display hinges:
a. Remove the four Phillips PM2.5×3.2 broadhead screws (1) that secure the display hinges to
the display back cover.
b. Remove the two Phillips PM2.0×2.9 broadhead screws (2) that secure the display hinges to
the display back cover.
46 Chapter 5 Removal and replacement procedures
c. Remove the display hinges (3).
The display hinges are included in the Display Hinge Kit, spare part number 832570-001.
12. If it is necessary to replace the display panel cable:
a. Disconnect the display panel cable (1) from the webcam/microphone module.
b. Release the display panel cable from the retention clips (2) and routing channel built into the right
side of the display back cover.
c. Remove the display panel cable (3).
The display panel cable is available using spare part number 832755-001.
13. If it is necessary to replace the WLAN antenna cables and transceivers:
Component replacement procedures 47
a. Detach the WLAN antenna transceivers (1) from the display back cover. (The WLAN antenna
transceivers are attached to the display back cover with double-sided adhesive.)
b. Release the WLAN antenna cables from the clips (2) and routing channel built into the top and left
edges of the display back cover.
c. Remove the WLAN antenna cables and transceivers (3).
The WLAN antenna cables and transceivers are available using spare part number 832568-001.
Reverse this procedure to reassemble install the display assembly.
48 Chapter 5 Removal and replacement procedures
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc, and then press f10.
●
Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Tap f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS):
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Starting Setup Utility (BIOS) 49
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
– or –
▲
Use Setup Utility (BIOS).
To use Setup Utility (BIOS):
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 49).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 50.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
50 Chapter 6 Using Setup Utility (BIOS)
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Synchronizing a tablet and keyboard (select products only)
For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart the
computer, Setup Utility (BIOS) checks to see if the Embedded Controller rmware on the keyboard needs to be
synchronized. If so, synchronization begins. If the synchronization is interrupted, a notication screen
displays for 10 seconds before the tablet restarts and attempts to synchronize again.
NOTE: The Embedded Controller rmware will synchronize ONLY if the tablet or keyboard battery is more
than 50% charged, or if your tablet is connected to AC power.
Synchronizing a tablet and keyboard (select products only) 51
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.
To start HP PC Hardware Diagnostics UEFI:
1. Start BIOS:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 52.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
52 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
Download any version of UEFI for a specic product:
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 53
8 Specications
Metric U.S.
Computer dimensions
Width 30.0 cm 11.8 in
Depth 20.6 cm 8.1 in
Height 2.1 cm 0.8 in
Weight 1.3 kg 2.9 lbs
Input power Rating
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–
240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC
adapter or a DC power source that is supplied and approved by HP for use with this computer.
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 7.69 A – 150 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
54 Chapter 8 Specications
9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 55. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 56.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 57.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 55
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 56.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 57.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
56 Chapter 9 Backing up, restoring, and recovering
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 57. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 55.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 57.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 60.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 55.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 55.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 55.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 57
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 59.
3. Follow the on-screen instructions.
58 Chapter 9 Backing up, restoring, and recovering
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 59
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 55.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
60 Chapter 9 Backing up, restoring, and recovering
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
Requirements for all countries 61
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
62 Chapter 10 Power cord set requirements
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
63
Index
A
AC adapter, spare part numbers 18
AC adapter/battery light 10
action keys 6
antenna
location 4
removal 47
spare part numbers 16, 48
audio, product description 1
audio-in jack 9
audio-out jack 9
B
backups 55
battery
removal 32
spare part number 14, 32
BIOS
determining version 49
downloading an update 50
starting the Setup Utility 49
updating 49
boot order
changing 59
bottom components 11
bottom cover, spare part numbers
14
button components 5
buttons
power 5
TouchPad 8
C
cables, service considerations 19
caps lock light 7
chipset, product description 1
components
bottom 11
button 5
display 4
keys 6
left side 9
lights 7
right side 10
TouchPad 8
computer feet
removal 24
spare part numbers 24, 44
computer major components 13
connector board
removal 38
spare part number 14, 38
connector board cable, spare part
number 14, 38
connectors
power 10
service considerations 19
D
display assembly
removal 42
subcomponents 16
display back cover, spare part
numbers 17
display bezel
removal 44
spare part number 16, 44
display componetns 4
Display Hinge Kit, spare part
number 16, 47
display panel
product description 1
removal 45
spare part number 16, 46
display panel cable
removal 47
spare part number 16, 47
drives
precautions 20
preventing damage 20
DVD-RW Drive, spare part number
18
E
electrostatic discharge 21
equipment guidelines 23
esc key 6
external media cards, product
description 1
external monitor port 10
F
fn key 6
G
graphics, product description 1
grounding guidelines 21
guidelines
equipment 23
grounding 21
packaging 22
transporting 22
workstation 22
H
hard drive
disassemblying 35
removal 34
spare part number 14, 34
hard drive bracket
illustrated 17
removal 36
hard drive cable adapter
illustrated 17
removal 35
Hard Drive Hardware Kit
contents 17
spare part number 14, 17, 34,
36
hard drive light 9
HDMI port 10
headphone jack 9
heat sink
removal 39
spare part number 14, 39
hinge
removal 46
spare part number 16, 47
HP PC Hardware Diagnostics (UEFI)
using 52
HP Recovery Manager
correcting boot problems 59
starting 58
HP Recovery media
creating 55
recovery 58
64 Index
HP Recovery partition
recovery 58
removing 60
J
jacks
audio-in 9
audio-out 9
headphone 9
microphone 9
K
key components 6
keyboard/top cover
removal 24
spare part numbers 14, 24
keys
action 6
esc 6
fn 6
Windows 6
L
left-side components 9
light components 7
lights
AC adapter/battery 10
caps lock 7
hard drive 9
mute 7
power 7, 9
webcam 4
locating information
hardware 3
software 3
M
memory card reader 10
memory, product description 1
microphone
location 4
product description 1
microphone jack 9
minimized image recovery 58
minimized image, creating 57
model name 1
monitor port 10
mute light 7
O
operating system, product
description 2
optical drive, spare part number 18
original system recovery 57
P
packaging guidelines 22
plastic parts, service
considerations 19
ports
external monitor 10
HDMI 10
monitor 10
product description 1
USB 2.0 9
USB 3.0 10
power button 5
power button board
removal 29
spare part number 14, 29
power button board cable, spare part
number 14, 29
power connector 10
power connector cable
removal 37
spare part number 14, 37
power cord
set requirements 61
spare part numbers 18
power light 7, 9
power requirements, product
description 2
processor, product description 1
product description
audio 1
chipset 1
display panel 1
external media cards 1
graphics 1
memory 1
microphone 1
operating system 2
ports 1
power requirements 2
processors 1
product name 1
serviceability 2
storage 1
video 1
wireless 1
product name 1
R
recover
options 57
recovery
discs 56, 58
HP Recovery Manager 57
media 58
starting 58
supported discs 56
system 57
USB ash drive 58
using HP Recovery media 56
recovery media
creating 55
creating using HP Recovery
Manager 56
recovery partition
removing 60
removal/replacement procedures
24
right-side components 10
RJ-45-to-USB dongle, spare part
number 18
RTC battery
removal 31
spare part number 14, 31
Rubber Kit, spare part numbers 15,
18, 24, 44
S
screw cover
removal 24
spare part numbers 24, 44
Screw Kit, spare part number 18
security cable slot 9
service considerations
cables 19
connectors 19
plastic parts 19
serviceability, product description 2
slots
security cable slot 9
speakers
location 11
removal 30
spare part number 14, 30
Index 65
storage, product description 1
supported discs, recovery 56
system board
removal 40
spare part numbers 14, 40
system recovery 57
system restore point
creating 56
system restore point, creating 55
T
tools required 19
TouchPad board
removal 28
spare part number 14, 28
TouchPad board cable, spare part
number 14, 28
TouchPad buttons 8
TouchPad components 8
TouchPad zone 8
transporting guidelines 22
U
USB 2.0 port 9
USB 3.0 port 10
WLAN module
removal 33
spare part numbers 14, 33
workstation guidelines 22
V
video, product description 1
W
webcam 4
webcam light 4
webcam/microphone module
removal 44
spare part number 16, 45
Windows
system restore point 55, 56
Windows key 6
Windows tools
using 56
wireless antenna
location 4
removal 47
spare part numbers 16, 48
wireless, product description 1
WLAN antenna
location 4
removal 47
spare part number 16, 48
66 Index
Loading...