HP Pavilion 11-s000 Maintenance and Service Guide
HP Pavilion Notebook PC (model numbers
used: 11-s000 through 11-s099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Celeron are U.S. registered
trademarks of Intel Corporation. Windows is
either a registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: January 2016
Document Part Number: 829772-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Display .................................................................................................................................................................... 4
Button .................................................................................................................................................................... 5
Keys ........................................................................................................................................................................ 6
Lights ...................................................................................................................................................................... 7
TouchPad ................................................................................................................................................................ 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Locating the serial number, model number, product number, and warranty information ............................... 12
Computer major components .............................................................................................................................. 13
Display assembly subcomponents ...................................................................................................................... 16
Hard Drive Hardware Kit ...................................................................................................................................... 17
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement preliminary requirements ..................................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................ 22
5 Removal and replacement procedures ........................................................................................................... 24
Component replacement procedures .................................................................................................................. 24
Keyboard/top cover ........................................................................................................................... 24
TouchPad board ................................................................................................................................. 28
v
Power button board .......................................................................................................................... 29
Speakers ............................................................................................................................................ 30
RTC battery ........................................................................................................................................ 31
Battery ............................................................................................................................................... 32
WLAN module .................................................................................................................................... 33
Hard drive .......................................................................................................................................... 34
Power connector cable ...................................................................................................................... 37
Connector board ................................................................................................................................ 38
Heat sink ............................................................................................................................................ 39
System board .................................................................................................................................... 40
Display assembly ............................................................................................................................... 42
6 Using Setup Utility (BIOS) ............................................................................................................................. 49
Starting Setup Utility (BIOS) ................................................................................................................................ 49
Updating Setup Utility (BIOS) .............................................................................................................................. 49
Determining the BIOS version ........................................................................................................... 49
Downloading a BIOS update .............................................................................................................. 50
Synchronizing a tablet and keyboard (select products only) .............................................................................. 51
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 52
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 52
8 Specications .............................................................................................................................................. 54
9 Backing up, restoring, and recovering ........................................................................................................... 55
Creating recovery media and backups ................................................................................................................ 55
Creating HP Recovery media (select products only) ......................................................................... 55
Using Windows tools ........................................................................................................................................... 56
Restore and recovery ........................................................................................................................................... 57
Recovering using HP Recovery Manager ........................................................................................... 57
What you need to know before you get started ............................................................. 57
Using the HP Recovery partition (select products only) ................................................. 58
Using HP Recovery media to recover .............................................................................. 58
Changing the computer boot order ................................................................................ 59
Removing the HP Recovery partition (select products only) ......................................... 60
10 Power cord set requirements ...................................................................................................................... 61
Requirements for all countries ............................................................................................................................ 61
Requirements for specic countries and regions ................................................................................................ 61
vi
11 Recycling .................................................................................................................................................. 63
Index ............................................................................................................................................................. 64
vii
viii
1 Product description
Category Description
Product Name HP Pavilion Notebook PC (model numbers used: 11-s000 through 11-s099)
Processor Intel® Celeron™ N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core processor (1600-MHz front-
side bus (FSB), 2.0-MB L2 cache, 4.0 W)
Chipset Intel integrated soldered-on-circuit (SoC)
Graphics Internal Graphics: Intel HD Graphics
Support for HD decode, DX12, and HDMI
Panel 11.6-in, high-denition (HD), AntiGlare (1366×768), UWVA, white light-emitting diode (WLED), slim
(3.0 mm); 16:9 aspect ratio; typical brightness: 220 nits, eDP;
Memory Support for DDR3L-1600 single channel on-board 2.0-GB system memory
Support for up to 4.0-GB maximum on-board system memory
●
4096-MB (256 MB × 16 × 8 pieces)
●
2048-MB (256 MB × 16 × 4 pieces)
Storage Support for all 7.2- and 7.0-mm, SATA, 2.5-inch hard drives
Support for 500-GB, 5400-rpm, SATA, 7.0-mm hard drive
Support for Accelerometer hard drive protection
Audio and video HP TrueVision HD webcam, xed (no tilt) integrated activity light, 1280×720 by 30
frames per second
Dual array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software
Two speakers
B&O Play Sound
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
One or two built-in WLAN antennas, varying by computer model
Support for the following WLAN modules:
●
Broadcom BCM43142 802.11b/g/n 1×1 Wi-Fi + Bluetooth® 4.0 M.2 Combo Adapter
●
Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter
Ports
External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and
●
HP Smart Plug AC adapter (4.5-mm barrel)
●
Headphone/microphone combo jack
●
High-denition multimedia interface (HDMI) v.1.4b, supporting up to 1080b, 1920×1080
at 60 Hz
●
USB 3.0 port
●
USB 2.0 port
writes data to digital memory cards such as Secure Digital (SD).
1
Category Description
Keyboard/pointing devices Full-sized, textured, island-style keyboard
Touchpad requirements:
Clickpad with image sensor
Multitouch gestures enabled (2-nger scroll, pinch, rotate, 2-nger tap, 3-nger ick)
Support for modern trackpad gestures
Taps enabled as default
Power requirements Support for a 2-cell, 37-WHr, 4.96-AHr, Li-Ion battery
Support for a 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) and 45-W HP Smart AC adapter
(non-PFC, RC, 4.5-mm)
Security Trusted platform module (TPM) 2.0
Security cable lock
Operating system Preinstalled: Windows® 10
For developed market (ML): Windows 10 Home Value Notebook
For Emerging Market (EM/SL):
●
Windows 10 Home China Language Edition CPPP
●
Windows 10 Home Value Notebook
●
Windows 10 Home Value Notebook SEAP
●
FreeDos 2.0
Serviceability End-user replaceable part: AC adapter
2 Chapter 1 Product description
2 Getting to know your computer
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 3
Display
Item Component Description
(1) WLAN antennas* (right WLAN antenna on select
products only)
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Send and receive wireless signals to communicate with WLANs.
you to video conference and chat online using streaming video.
To use the webcam:
▲
Type camera in the taskbar search box, and then
select Camera.
4 Chapter 2 Getting to know your computer
Button
Item Component Description
(1) Power button
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
Button 5
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
6 Chapter 2 Getting to know your computer
Lights
Item Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all
(3) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
capital letters.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Lights 7
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
(2) Left TouchPad button Functions like the left button on an external mouse.
on the screen.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) Audio-out (headphone)/audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
external drive, printer, scanner or USB hub.
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4) Power light
(5) Hard drive light Blinking white: The hard drive is being accessed.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Left side 9
Right side
Item Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
external drive, printer, scanner or USB hub.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
(4) External monitor port Connects an external VGA monitor or projector.
(5) AC adapter/battery light
(6) Power connector Connects an AC adapter.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
10 Chapter 2 Getting to know your computer
Bottom
Item Component Description
(1) Speakers (2) Produce sound.
Bottom 11
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the serial number, model number, product number, and warranty information
The product name (1), serial number (2), product number (3), warranty information (4), and
model number (5), are located on the bottom of the computer. This information may be needed when
travelling internationally or when contacting support.
12 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components 13
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 16.
(2) Keyboard/top cover (includes keyboard cable):
For use in Japan 837608-291
For use in South Korea 837608-AD1
For use in Taiwan 837608-AB1
For use in Thailand 837608-281
For use in the United States 837608-001
(3) Power button board
NOTE: The power button board spare part kit does not include the power button board
cable. The power button board cable is available using spare part number 830757-001.
(4) TouchPad board (includes double-sided adhesive):
NOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The
TouchPad board cable is available using spare part number 830763-001.
(5) Speakers (include left and right speakers and cables) 830761-001
(6) RTC battery (includes cable and double-sided adhesive) 830764-001
(7) Hard drive (500-GB, 5400-rpm, SATA, 7.0-mm)
NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive
cable adapter. The hard drive bracket and hard drive cable adapter are included in the Hard
Drive Hardware Kit, spare part number 837602-001.
(8) Battery (2-cell, 37-WHr, 4.96-AHr, Li-ion; includes cable) 824538-005
(9) WLAN module:
Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 806723-005
Realtek RTL8723BE 802.11bgn Wi-Fi Adapter 792610-005
(10) Power connector cable 743480-002
(11) Heat sink (includes replacement thermal material) 830781-001
830756-001
837600-001
778186-005
(12) Connector board (includes audio jack and USB port):
NOTE: The connector board spare part kit does not include the connector board cable. The
connector board cable is available using spare part number 837596-001.
(13) System board (includes HDMI port, microSD card reader slot, USB port, WLAN slot, and replacement thermal material):
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, and
the Windows 10 operating system
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, and a nonWindows operating system
(14) Bottom cover:
In sunset red nish 839530-001
In twinkle black nish 839531-001
14 Chapter 3 Illustrated parts catalog
830801-001
837616-601
837616-001
Item Component Spare part number
Rubber Kit (not illustrated, includes 2 display bezel screw covers, 4 computer feet, and 2 bottom cover screw covers):
In sunset red nish 837603-001
In twinkle black nish 837604-001
Computer major components 15
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