HP p6-2185ef User Manual [fr]

12” (30cm)

HDMI-

http://www.hp.com/go/contactHP

http://welcome.hp.com/country/us/en/wwcontact_us.html

The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of HP.

Hewlett-Packard Company

P.O. Box 4010

Cupertino, CA 95015-4010

USA

This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries.

HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by copyright law.

The information in this document is subject to change without notice.

Warranty Print on Demand Statement

You can find the expressly provided HP Limited Warranty applicable to your product in the start menu on your PC and/or in the CD/DVD provided in the box. For some countries/regions, a printed HP Limited Warranty is provided in the box. In countries/regions where the warranty is not provided in printed format, you may request a printed copy from

hp.com/go/orderdocuments or write to HP at: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, U.S.A.; Hewlett Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507. Please include your product name, warranty period, name, and postal address.

1 Getting information

Type of information Where to find

Set up your computer. Quick Setup (this Guide)

●

Use the computer.

●

Connect to the Internet.

●

Recover factory settings. Troubleshooting and Maintenance Guide on your computer. At the bottom

●

See how-to videos about using

●

the features of your computer.

Learn how to use the Microsoft

●

Windows 7 operating system.

Find Windows 7 password

●

information.

Find links to driver updates.

●

Read frequently asked

●

questions.

Troubleshoot the most common

●

computer hardware and software issues.

Find electronic user guides

●

and specifications for your computer model.

Order parts and find

●

additional troubleshooting help.

Quick Setup (this Guide)

of your screen, click on Start, then click HP Help and Support and HP User Manuals.

http://www.hp.com/supportvideos (English only)

Visit

Help and Support

Click Start, and then click Help and Support or visit http://www.hp.com/go/win7.

Windows 7 troubleshooting tools

1. Click Start, click Control Panel, and then click System and Security.

2. Under Action Center, click Find and fix problems (troubleshooting).

Troubleshooting and Maintenance Guide on your computer. At the bottom of your screen, click on Start, then click HP Help and Support and HP User Manuals.

HP Support website:

http://www.hp.com/go/contactHP

Upgrade or replace

●

components of your computer.

Upgrading and Servicing Guide

HP Support website:

http://www.hp.com/go/contactHP

Type of information Where to find

Find computer warranty

●

information.

Get technical support.

●

Get up-to-date information and

●

help from the Windows community.

Connect to a TV. Watching and Recording TV

●

Get special utilities for

●

computer owners.

Maintain your computer. HP Support Assistant — Maintains your computer performance and resolve

●

Limited Warranty and Support Guide or the Warranty and Support Information included with your computer.

Click Start, click All Programs, and then click HP User Manuals.

http://www.hp.com/support/consumer-forum

Click Start, click All Programs, and then click HP User Manuals.

If the guide is not available there, visit

PC Help & Tools folder

Click Start, click All Programs, and then click PC Help & Tools.

problems faster by using automated updates, on-board diagnostics, and guided assistance.

Click Start, click All Programs, click HP, and then click HP Support Assistant.

Troubleshooting and Maintenance Guide

Click Start, click HP Help and Support, and then click HP User Manuals.

Maintaining Your Computer (this Guide)

http://www.hp.com/go/contactHP

Find safety and regulatory

●

notices.

Find ergonomic information. Safety & Comfort Guide

●

Safety & Regulatory Information

Click Start, click HP Help and Support, and then click HP User Manuals or visit

2 Chapter 1 Getting information

http://www.hp.com/go/contactHP.

http://www.hp.com/ergo.

2 Setting up your computer

WARNING! To reduce the risk of electrical shock or damage to your

equipment:

• Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution.

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.

• Disconnect power from the equipment by unplugging the power cord from the electrical outlet. To prevent direct exposure to laser beam, do not try to open the enclosure of the CD or DVD drives.

• The power supply is preset for the country/region in which you purchased your computer. If you move, check the voltage requirements for your new location before plugging the computer into an AC power outlet.

The computer may be heavy; be sure to use ergonomically correct lifting procedures when moving the computer.

To reduce the risk of serious injury read the Safety & Comfort Guide. The guide is located on the web at

1. Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it.

2. Connect all power cords from the monitor, computer, and accessories to a power surge protection device that is specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer.

3. Download and install operating system updates. a. Find out what operating system and version your computer is currently

running. (Click Start > Control Panel and double-click System. The operating

system and version are shown under Windows edition.)

b. Open your internet browser and go to

contactHP.

c. Select your country and language, if necessary, and click Support &

Drivers.

http://www.hp.com/ergo.

http://www.hp.com/go/

d. Select Download drivers and software (and firmware), type

your computer model name and number in the product field, and press Enter.

e. If necessary, select your computer model from Product search

results. f. Select your computer operating system. g. Click Download next to each update you wish to download. h. Follow the on-screen instructions to install each downloaded update.

4. Look in the computer box for additional printed details or updates.

5. Read the Safety and Regulatory Information document in the HP User Manuals

folder.

6. Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo.

After you complete the initial computer setup, you might want to install additional software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your computer. Follow the software manufacturer's directions to install the new software.

NOTE: Use only licensed original software. Installing copied software could result in an unstable installation, infect the computer with a virus, or be illegal.

Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them.

Connecting to the Internet

Steps to connect to the Internet:

1. Connect the hardware as shown on the setup view.

2. Get Internet service.

●

account with an ISP, skip this step and follow the instructions provided by the ISP.

If you did not set up the computer for Internet service during the initial

●

setup, do so now by using Online Services: a. Click Start, click All Programs, click Online Services, and

then click Get Online.

b. Follow the on-screen instructions to select an ISP and set up Internet

service.

4 Chapter 2 Setting up your computer

NOTE: Online Services provides a list of ISPs; however, you might choose another ISP or transfer an existing account to this computer. To transfer existing accounts, follow the instructions provided by the ISP.

3. Using your Internet connection through your ISP, open a web browser and browse the Internet.

NOTE: If you have issues connecting to the Internet, see Internet access on page 16.

Connecting to the Internet

3 Setting up additional features

Using Beats Audio™ (select models only)

Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that are optimized for Beats Audio™ headphones and external audio systems (purchased separately). Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button

Your computer comes ready for you to experience music with Beats enabled. To disable Beats, press the Beats toggle button; the Beats-off icon appears on the screen. To turn Beats on, press the Beats toggle button again. If your keyboard does not contain the Beats toggle button, press Fn+B to enable and disable Beats. Tap the Beats icon on the system tray to view the Beats user interface.

All you need to do is plug the Beats Audio headphones into the side headphone connector to experience crisp and clear sound separation. To experience the full capability of BEATS audio using the internal speakers, HP recommends connecting a matching HP subwoofer to the Sub connector on the back panel. If you are using an external audio system, plug it into the Audio Out connector on the back panel.

Using an HDMI monitor

If your computer has a graphics card with an HDMI (High Definition Multimedia Interface) connector, Hewlett-Packard recommends using a DVI or VGA connector for a monitor, and using HDMI to connect a TV.

If you use HDMI to connect your monitor, you may need to adjust some settings to hear sound (see the following steps). Because of this, HP recommends that you connect analog speakers to the computer if you want to hear sound during the initial setup of the computer.

For optimum viewing, you may need to adjust the resolution setting for the monitor (see “Adjusting resolution”).

Save this document for future use. NOTE: If you ever need to recover the computer operating system by using the

Recovery Manager, you must repeat these procedures to activate sound and adjust resolution for the HDMI connector.

on the keyboard.

IMPORTANT: Your HDMI monitor must be connected to the graphics card before you activate sound and adjust resolution.

Activating sound

1. Right-click the Volume icon (white speaker) on the system tray.

2. Click Playback Devices. The Sound window opens.

6 Chapter 3 Setting up additional features

3. On the Playback tab, look for the Default Device. It may display a green circle with a checkmark in it.

If the Default Device is one of the following, then your HDMI monitor is already activated:

NVIDIA High Definition Audio (select models only)

●

ATI High Definition Audio (select models only)

●

Realtek HDMI Output

●

Click the Cancel button to close the window, and then continue with the next procedure, “Adjusting resolution,” if necessary.

If the Default Device is not one of these devices, continue with step 4.

4. If one of the following HDMI options is available on the Playback tab, click it:

NVIDIA High Definition Audio (select models only)

●

ATI High Definition Audio (select models only)

●

If neither of these is present, click Realtek HDMI Output.

5. Click Set Default.

6. Click OK to close the window. This completes the steps to activate HDMI

sound.

Adjusting resolution

To adjust resolution, follow the instructions for your type of graphics card. Right click an empty area of the desktop, and then:

If NVIDIA Control Panel is present, follow the steps under “NVIDIA

●

graphics cards.” If Catalyst Control Center is present, follow the steps under “ATI graphics

●

cards.” If only Screen resolution is present, follow the steps under “Other graphic

●

cards.”

Using an HDMI monitor

NVIDIA graphics cards

ATI graphics cards 1. Right-click an empty area of the desktop, and then click Catalyst™

1. Right-click an empty area of the desktop, and then click NVIDIA Control Panel. The View Selection window opens.

2. In the Selecting a Task area on the left, under Display, click Change resolution. The Change resolution window opens.

3. If your HP computer is connected to an HP monitor, make sure that the Show only TV resolutions check box does not contain a check mark.

If your HP computer is connected to a non-HP monitor, make sure that the Show only TV resolutions check box contains a check mark. If necessary, click the box to remove a check mark or add a check mark.

4. Close the NVIDIA Control Panel. This completes the steps to adjust resolution for NVIDIA graphics cards.

Control Center. The Catalyst Control Center window opens.

2. Select Graphics and then Desktops & Displays on the top left corner

of the window.

3. Under the Desktops & Displays window, right click the monitor icon at the bottom left corner of the window and select Configure. The DTV (HDMITM) 2 window opens.

4. If your HP computer is connected to an HP monitor, make sure that the Show only TV resolutions check box does not contain a check mark.

5. Click OK. This completes the steps to adjust resolution for this option.

Other graphics cards 1. Right-click an empty area of the desktop, and then click Screen

resolution.

2. Select the resolution from the drop-down menu.

3. Click Apply, and then click Keep changes. This completes the steps to

adjust resolution for this option.

Setting up multiple displays

Use the following steps to connect and set up additional monitors: These instructions are for standard two-monitor setup. If you have purchased a

dual-monitor system with ATI™ Eyefinity software, follow these instructions for dual-

8 Chapter 3 Setting up additional features

monitor setup (or for three monitors), and proceed to the instructions for ATI Eyefinity Catalyst™ setup.

1. Verify that the PC is set up according to the instructions in the setup view. Do not power on the PC or monitor.

2. Connect the monitors to an available display connector on the back of the PC. The monitor’s connection type must match the connector on the PC.

NOTE: The three-monitor setup requires that you separately purchase an additional monitor and cable. The monitor should have a DVI, HDMI, or VGA connector. A DVI-to-VGA adapter is required for monitors with a VGA connector.

DisplayPort

Connect the DisplayPort cable to the DisplayPort connector (required).

●

Connect the DVI cable to the bottom DVI connector.

●

3. Connect power to each additional monitor.

4. Press the power button on each display and then press the power button on

the computer. The power indicator light on each of the displays will be amber; the lights will turn blue when the PC starts.

NOTE: During the initial setup, only one display is active; you may see various display states (such as blank screens, blue screens, etc.) on the other displays until the setup is completed.

5. When the setup is complete, you will see the extended desktop on all connected displays.

6. To change the display mode for a display, select Start, select Control Panel, select Display, and then select the option you want to change and

follow the onscreen instructions.

ATI Eyefinity Catalyst™ setup

1. Right-click on the Eyefinity Catalyst™ icon on the desktop to bring up ATI Catalyst Control Center™, or select Start, select All Programs, and select Catalyst Control Center™.

2. Select CCC-Advanced, select Graphics, and select Desktop & Displays, then follow the onscreen instructions to set up the layout for the

two- or three-monitor display.

HDMI

DVI

Setting up multiple displays

4 Maintaining your computer

Cleaning procedures

Keeping your computer system free of dust, dirt, and heat will prolong its life.

Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can

●

overheat or, in the case of the keyboard and mouse, not work smoothly and effectively.

Check your system once a month for visible signs of dust and debris, and clean it about once every three

●

months.

http://www.hp.com/go/contactHP for additional cleaning instructions.

Visit

●

Cleaning the computer vents

Cleaning the keyboard and mouse

Air vents keep the computer cool. Keep these vents clean by using a small, batterypowered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of electric shock.)

1. Vacuum the vents on the computer case.

2. Remove any debris that has accumulated in and around the computer

connectors (for example, the Ethernet and USB connectors).

When cleaning the keyboard keys, use a low setting on a battery-powered vacuum cleaner, to avoid removing key caps and springs.

1. Vacuum between the keys of the keyboard and along the grooves.

2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the

keyboard keys and along its edges.

3. Wipe the body of the mouse and the mouse cord by using cleaning wipes.

If you have a roller-ball mouse, clean the ball and rollers inside:

1. Turn the mouse upside down, and rotate the ball-cover ring counterclockwise to remove the ring and release the roller ball.

2. Rinse the roller ball with soap and warm water.

3. Clean the rollers inside the mouse with a cotton swab dampened with

isopropyl (rubbing) alcohol.

4. After the roller ball and rollers are completely dry, replace the ball and ballcover ring.

10 Chapter 4 Maintaining your computer

5 Troubleshooting

Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions.

For more information or for additional troubleshooting options, see information on page 1.

Computer does not start

Symptom Possible solution

Getting

Error message: Hard disk drive error.

Computer will not turn on or start.

Restart the computer.

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Click the Arrow button next to the red Shut Down button, and then click Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer.

3. If Windows opens, immediately back up all important data to a backup hard disk drive.

4. Contact Support, whether it was possible or not to start up Windows.

Either the hard disk drive or the system board may need to be replaced.

Ensure that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on; if it is not, contact Support.

If the display (monitor) is blank, the monitor might not be properly connected. Connect the monitor to the computer, plug it in, and turn it on. See

Test the wall outlet by connecting a different electrical device to it.

Display (monitor) on page 13.

Computer does not start

Symptom Possible solution

Computer seems to be locked up and is not responding.

Error message: Invalid system disk or NonSystem disk or Disk error.

Use the Windows Task Manager to close any programs not responding, or restart the computer:

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Click Start Task Manager.

3. Select the program that is not responding, and then click End Task.

If closing programs does not work, restart the computer:

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Click the Arrow button next to the red Shut Down button, and then click Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer.

When drive activity stops, remove the disc and press the spacebar on the keyboard. The computer should start up.

12 Chapter 5 Troubleshooting

Power

Symptom Possible solution

Computer does not turn off when the Power button is pressed.

Computer shuts down automatically.

Press and hold the Power button until the computer turns off. Check Power Settings.

The computer might be in an exceedingly hot environment. Let it cool down.

●

Ensure that computer air vents are not blocked and that the internal fan is running — see :

●

Cleaning procedures on page 10. (Your computer might not have an internal fan.)

Display (monitor)

Symptom Possible solution

Screen is blank, and monitor power light is not lit.

Screen is blank. Press the space bar on the keyboard or move the mouse to make the screen display visible

Reconnect the power plug to the back of the monitor and to the wall outlet.

Press the Power button on the monitor.

again.

Press the Sleep button (select models only), or Esc on the keyboard, to resume from Sleep mode.

Press the Power button to turn on the computer.

Inspect the monitor video connector for bent pins:

If any of the pins are bent, replace the monitor connector cable.

●

If no pins are bent, reconnect the monitor connector cable to the computer.

●

If you have a multi-monitor setup, refer to Setting up advanced features.

Setting up multiple displays on page 8, under

Power

Keyboard and mouse (general)

Symptom Possible solution

Keyboard commands and typing are not recognized by the computer.

Mouse (with cable) does not work or is not detected.

Cursor does not move using the arrow keys on the number keypad.

Cursor does not respond to mouse movement.

Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of your computer, and then restart your computer.

Unplug and reconnect the mouse cable to your computer.

If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer.

Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the number keypad can be used.

Use the keyboard to save changes in all open programs, and then restart your computer:

1. Press the Alt+Tab keys simultaneously to navigate to an open program.

2. Press Ctrl+S simultaneously to save your changes in the selected program (Ctrl+S is

the keyboard shortcut for Save on most—not all—programs).

3. Repeat step 1 and step 2 to save changes in all open programs.

4. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard

simultaneously to display the Windows Start menu.

5. Use the arrow keys to select the Arrow button that is next to Shut Down. Select Shut Down, and then press Enter.

6. After the shutdown is complete, unplug and reconnect the mouse connector to the

back of your computer, and then restart your computer.

14 Chapter 5 Troubleshooting

Keyboard and mouse (wireless)

Symptom Possible solution

Wireless keyboard or mouse does not work or is not detected.

Ensure that you are using the wireless keyboard or wireless mouse within range of the

●

receiver, approximately 3 met inche

s) during initial setup or for re-synchronization.

Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of

●

ers (10 feet) for normal use, and within 30 cm (12

inactivity. Click the left mouse button to reactivate it.

Replace the batteries in the keyboard and mouse.

●

Re-synchronize the keyboard and mouse to the receiver using the following steps.

●

The receiver, wireless keyboard, and wireless mouse shown in the following illustrations are examples; your models might vary. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) of the receiver, and away from interference from other devices.

1. Unplug the receiver from a USB connector on the computer, and then reconnect it. Your computer model might have a connector dedicated to the receiver. If you have a choice, use a USB connector on the front of the computer.

2. Check that the mouse is on (A), and push and hold the Connect button (B) on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing. The receiver connection session times out after 60 seconds. To ensure that the connection was established, and that the receiver did not time out instead, move the mouse and check for response on the screen.

Off

Connect

3. After the mouse connection is established, continue by using the steps that follow to repeat the procedure for the keyboard.

4. Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing.

Keyboard and mouse (wireless)

Speakers and sound

Symptom Possible solution

No sound is produced.

Volume is very low or unsatisfactory.

For Windows 7:

1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting.

2. Under Hardware and Sound, click Troubleshoot and audio playback.

If you use an High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup of the computer. Refer to the Setup Poster to connect analog speakers.

If you are using built-in monitor speakers, use the monitor front-panel Volume button to adjust volume. Use the front-panel buttons to enter the on-screen display (OSD) and ensure that audio is enabled and that the volume is set appropriately.

Ensure that you connected powered (active) speakers and that they are turned on.

Turn off your computer, and then unplug and reconnect the speakers. Ensure that the speakers are connected to an audio connector, not a Line In or headphone connector.

To resume from Sleep mode, press the Sleep button (select models only), or press Esc.

Unplug headphones if they are connected to your computer (or speaker system).

Ensure that you connected the speakers to the Audio Out (lime green) connector on the back of the computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the nonpowered speakers with powered speakers.

Internet access

Symptom Possible solution

Internet programs do not start automatically.

16 Chapter 5 Troubleshooting

Symptom Possible solution

I cannot connect to the Internet.

For Windows 7:

1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting.

2. Under Network and Internet, click Connect to the Internet.

Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not plug a network cable into a telephone service line; doing so might damage the network adapter.

Run the wireless setup wizard:

1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center.

2. In the Network and Sharing Center window, click Set up a connection or network to open the wizard, and then follow the on-screen instructions.

If your system has an external antenna, try to move the antenna to a better position. If the antenna is internal, try to move the computer.

Try to connect again later, or contact your Internet service provider (ISP) for assistance.

Software troubleshooting

To repair software problems, try these methods:

Turn the computer off completely and then turn it on again. This is the easiest (and

●

sometimes the best) way.

Update the drivers (see Updating device drivers, following).

●

Use Microsoft System Restore Software program and hardware driver reinstallation (see

●

Microsoft System Restore, later in this table). — Restores your computer to a configuration that was in use before the software was installed.

Reinstall the software program or hardware driver (see Software program and hardware

●

driver reinstallation, later in this table). — Restores the software (if it came with the product) or hardware driver to factory defaults.

System Recovery (see Troubleshooting and Maintenance Guide on your computer. At the

●

bottom of your screen, click on Start, then click HP Help and Support and HP User Manuals. ) — Erase and reformat the hard disk drive, and then reinstall the operating

system, programs, and drivers. This erases all data files you have created.

Software troubleshooting

Updating device drivers

Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem:

1. Click Start.

2. Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window.

3. Click the plus sign (+) to expand the type of device you want to update or rollback. (For

example, DVD/CD-ROM drives).

4. Double-click the specific item (for example, HP DVD Writer 640b).

5. Click the Driver tab.

6. To update a driver, click Update Driver, and then follow the on-screen instructions.

Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the on-screen instructions.

Microsoft System Restore

If you have a problem that might be due to software that was installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually.

NOTE:

program.

To start a System Restore:

1. Close all open programs.

2. Click Start, right-click Computer, and then click Properties.

3. Click System protection, System Restore, click Next, and then follow the on-

To add restore points manually:

1. Close all open programs.

2. Click Start, right-click Computer, click Properties, and then click System

3. Under Protection Settings, select the disk for which you want to create a restore point.

4. Click Create, and then follow the on-screen instructions.

Always use this System Restore procedure before you use the System Recovery

screen instructions.

protection.

18 Chapter 5 Troubleshooting

Software program and hardware driver reinstallation

If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall it by using the Recovery Manager program (select models only).

NOTE:

on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs.

Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure that it is still available from where you initially installed it (for example, discs or the Internet). Or check to be sure that the program is in the list of programs you can reinstall from the Recovery Manager.

To check the list of installable programs in the Recovery Manager:

1. Click Start, All Programs, Recovery Manager, and then click Recovery

2. Under I need help immediately, click Software Program Reinstallation.

3. Click Next at the Welcome screen. A list of programs opens. Check whether your

To reinstall a program using the Recovery Manager:

1. Click Start, click All Programs, click Recovery Manager. and then click Recovery

2. Click Software Program Reinstallation, and then click Next at the Welcome

3. Choose the program you want to install, click Next, and follow the on-screen

4. When you have finished reinstalling, restart the computer. Do not skip this last step.

Do not use the Recovery Manager program to reinstall software programs that came

Manager. If prompted, click Yes to allow the program to continue.

program is there.

Manager.

screen.

instructions.

You must restart the computer after recovering software programs or hardware drivers.

To uninstall a program:

1. Close all software programs and folders.

2. Click Start, and then click Control Panel.

3. Under Programs, click Uninstall a program.

4. Select the program you want to remove, and then click Uninstall.

Software troubleshooting

6 Support information

Ways to get help

Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your computer. Whether with tools located on your computer, from information on the web, by phone, or through your local retailer, you’ll find what you need.

Before contacting the HP Customer Care Center, it’s important to have the following information handy.

Model number

●

System (product) number

●

Serial number

●

Software build number

●

Operating system

●

Purchase date

●

Please take a moment to write down your product information for future reference. The first four items on the list (model number, product number, serial number, and

software build number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard at the same time.

Don’t forget to register!

http://www.hp.com/apac/register.

Go to:

Where to get help

1. Use the Help and Support Center for help with hardware and software

questions. Click Start, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following:

E-mail support

●

HP Real Time Chat with qualified support specialists

●

Support phone numbers

●

2. If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Click Start, All Programs, PC Help & Tools, and then click

Hardware Diagnostic Tools.

3. For help online, go to the HP Customer Care Center website at

http://www.hp.com/go/contactHP.

20 Chapter 6 Support information

Phone assistance to get you up and running is covered for thirty (30) days from the time you purchased your computer. After thirty (30) days, there may be a charge, but the helpful support is still available.

Customer support for repairs

If your computer needs to be repaired or to have parts replaced, you have two choices:

You can easily replace many of your computer parts that are considered

●

consumer replaceable. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days.

If a repair is necessary, the HP Customer Care Center will make

●

arrangements to fix your computer. These services are covered during the warranty period. There are a few limitations and exclusions to the warranty (as well as some

important details), which are described in the Hardware Limited Warranty section of the Limited Warranty and Support Guide.

Before upgrading your hardware

Any hardware upgrades that you intend to do should only be done after you have completely set up your new computer. Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will assist you. This must be done first before attempting to upgrade your system.

By breaking the security seal on the back of the computer, you are confirming that the computer was working properly before you attempted to upgrade your system. Once the security seal has been broken, your computer is then, to the extent allowed by local law, covered under the terms and conditions listed in the Hardware Limited Warranty section of the Limited Warranty and Support Guide.

Customer support for repairs

Droit d'auteur et licence

Les garanties des produits et services HewlettPackard sont exclusivement présentées dans les déclarations expresses accompagnant lesdits produits et services. Aucun élément de ce document ne saurait être considéré comme une garantie supplémentaire. La société HP ne saurait être tenue responsable des erreurs ou omissions de nature technique ou rédactionnelle qui pourraient subsister dans le présent document.

La société HP n’assume aucune responsabilité quant à l’utilisation ou à la fiabilité de ses logiciels sur un matériel non fourni par HP.

Ce document contient des informations exclusives protégées par copyright. Aucune partie de ce document ne peut être photocopiée, reproduite ou traduite dans une autre langue sans l’autorisation écrite préalable de HP.

Hewlett-Packard Company

P.O. Box 4010

Cupertino, CA 95015-4010

USA

Ce produit intègre une technologie de protection des droits d’auteur qui est protégée par des brevets américains et par d’autres droits à la propriété intellectuelle. L'utilisation de cette technologie de protection des droits d’auteur doit être autorisée par Macrovision et est destinée à l'usage des particuliers ou d'autres utilisations de visualisation limitée dans l'absence d'autre autorisation de Macrovision. La rétroingénierie ou le désassemblage du produit sont interdits.

Microsoft et Windows sont des marques commerciales de Microsoft Corporation aux Etats-Unis et dans d'autres pays.

En faveur d’une utilisation licite des technologies, HP ne saurait appuyer ni encourager l’utilisation de produits à d’autres fins que celles autorisées par la loi sur les droits d’auteur.

Les informations contenues dans le présent document peuvent faire l’objet de modifications sans préavis.

Déclaration de garantie imprimée sur demande

Vous trouverez la garantie limitée HP expressément fournie applicable à votre produit dans le menu Démarrer de votre ordinateur et/ ou dans le CD/DVD livré dans la boîte. Dans certains pays ou régions, une garantie limitée HP imprimée est livrée dans la boîte. Dans les pays ou régions où la garantie n'est pas fournie sous forme imprimée, vous pouvez demander une copie imprimée à l'adresse

hp.com/go/ orderdocuments ou écrire à HP à l'adresse postale suivante : Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, EtatsUnis Hewlett Packard, POD, P.O. Box 200, Alexandra Post Office, Singapour 911507. Veuillez indiquer le nom de votre produit, la période de garantie, votre nom et votre adresse postale.

1 Obtenir des informations

Type d’informations Où trouver

Configurer l'ordinateur. Guide d'installation rapide (ce guide)

●

Utiliser l'ordinateur.

●

Connectez-vous à Internet.

●

Restaurer les paramètres

●

d’usine.

Regarder les vidéos de

●

démonstration sur l'utilisation des fonctions de l'ordinateur.

Apprenez à utiliser le système

●

d'exploitation Microsoft Windows 7.

Trouver des informations sur le

●

mot de passe Windows 7.

Trouver des liens vers les mises

●

à jour des pilotes.

Lire les questions fréquemment

●

posées.

Dépannez les problèmes

●

matériels et logiciels les plus courants sur votre ordinateur.

Recherchez les manuels de

●

l’utilisateur électroniques et les caractéristiques de votre modèle d’ordinateur.

Commandez des pièces et

●

recherchez une aide supplémentaire pour le dépannage.

Guide d'installation rapide (ce guide)

Guide de dépannage et de maintenance sur votre ordinateur. Dans la

partie inférieure de l'écran, cliquez sur Démarrer, puis sur Aide et support HP et Manuels de l'utilisateur HP.

Consultez le site Web uniquement).

Aide et support

Cliquez sur Démarrer, puis sur Aide et support ou consultez le

http://www.hp.com/go/win7.

site Web

Outils de dépannage Windows 7

1. Cliquez sur Démarrer, sur Panneau de configuration, puis sur Système et sécurité.

2. Dans le Centre de maintenance, cliquez sur Rechercher et résoudre des problèmes (dépannage).

Guide de dépannage et de maintenance sur votre ordinateur. Dans la partie inférieure de l'écran, cliquez sur Démarrer, puis sur Aide et support HP et Manuels de l'utilisateur HP.

Site Web Assistance HP : wwcontact_us.html

http://www.hp.com/supportvideos (en anglais

http://welcome.hp.com/country/us/en/

Type d’informations Où trouver

Mettez à jour ou remplacez

●

des composants de votre ordinateur.

Recherchez des informations

●

sur la garantie de votre ordinateur.

Recevez une assistance

●

technique.

Recevez des informations à

●

jour et de l’aide de la part de la communauté Windows.

Raccorder à un téléviseur. Regarder et enregistrer des émissions télévisées

●

Obtenir des utilitaires

●

s'adressant spécialement aux propriétaires d'ordinateurs.

Maintenir votre ordinateur. HP Support Assistant : maintient les performances de votre ordinateur et

●

Guide de mise à jour et d'entretien courant

Site Web Assistance HP : wwcontact_us.html

Guide de garantie limitée et de support ou Informations relatives à la garantie et au support fournis avec votre ordinateur.

Cliquez successivement sur Démarrer, Tous les programmes et Manuels de l'utilisateur HP.

http://www.hp.com/support/consumer-forum

Cliquez successivement sur Démarrer, Tous les programmes et Manuels de l'utilisateur HP.

Si le manuel ne s'y trouve pas, consultez le site Web http://welcome.hp.com/country/us/en/wwcontact_us.html.

Dossier Outils et Aide

Cliquez successivement sur Démarrer, Tous les programmes et Outils et Aide.

résout les problèmes plus rapidement grâce aux mises à jour automatisées, aux diagnostics intégrés et à l'assistance guidée.

Cliquez successivement sur Démarrer, Tous les programmes, HP, puis HP Support Assistant.

Guide de dépannage et de maintenance

Cliquez successivement sur Démarrer, Tous les programmes et HP Manuels de l'utilisateur.

Maintien de votre ordinateur (ce guide)

http://welcome.hp.com/country/us/en/

2 Chapitre 1 Obtenir des informations

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