HP P4800 G2 Maintenance Manual
HP
P4800 G2 SAN Solution for BladeSystem
Maintenance Guide
Abstract
This guide explains how to back up, restore, upgrade, and otherwise maintain the HP P4800 G2 SAN Solution for BladeSystem.
The intended audience is system administrators and technicians with experience managing and repairing networked storage.
For installation and configuration information, see the HP P4800 G2 SAN Solution for BladeSystem Quick Start Guide. For
day-to-day operations, see the HP P4000 SAN Solution User Guide. For late-breaking information, HP recommends that you
read the release notes for the installed software version.
Obtain the latest version of this and other HP P4000 user documents by navigating to the Manuals page of the HP Business
Support Center website:
www.hp.com/support/manuals
In the Storage section, select Disk Storage Systems and then select HP P4000 G2 SAN Solutions.
HP Part Number: AX696-96151
Published: September 2011
Edition: 4
© Copyright 2010, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Acknowledgments
Microsoft® Windows® is a U.S. registered trademark of Microsoft Corporation.
Warranty
To obtain a copy of the warranty for this product, see the warranty information website:
http://www.hp.com/go/storagewarranty
Revision History
July 2010Revision 1
First edition
November 2010Revision 2
Second edition—Updated with changes for the SAN/iQ software 9.0 release.
March 2011Revision 3
Third edition—Applied branding changes to product and server blade names. The product name changed from P4000 BladeSystem for SAN
Solutions to P4000 G2 SAN Solution for BladeSystem. The server blade changed from the BL460c G6 to the BL460c G7 (G2 server blade). The
G2 server blade name is P4460sb.
September 2011Revision 4
Fourth edition—Changed Quick Restore references from a CD to an .iso image.
Contents
1 Overview..................................................................................................5
Hardware components..............................................................................................................5
Hardware configuration.............................................................................................................5
Documentation available...........................................................................................................9
2 Backing up HP P4800 G2 solution configurations.........................................11
Backing up or restoring the Virtual Connect domain configuration.................................................11
Backing up the SAS switch.......................................................................................................12
Backing up remaining HP P4800 G2 solution configurations........................................................12
3 Maintaining the HP P4800 G2 solution.......................................................13
Troubleshooting......................................................................................................................13
Locating the HP P4800 G2 solution warranty entitlement labels....................................................13
Performing field system recovery of the HP P4800 G2 solution......................................................14
Repairing a storage system......................................................................................................17
Upgrading SAN/iQ software...................................................................................................18
Adding capacity to an existing P4800 G2 SAN.........................................................................18
Upgrading firmware................................................................................................................18
4 Removing and replacing the HP P4800 G2 solution components....................20
Additional component removal and replacement instructions........................................................20
Identifying hot pluggable and non-hot pluggable components......................................................20
Replacing the server blade and server blade components............................................................20
Replacing the controller and controller components.....................................................................22
Replacing the VC Flex-10 module..............................................................................................24
Replacing the SAS switch.........................................................................................................24
Replacing a SAS cable............................................................................................................25
Replacing the disk enclosure I/O module...................................................................................26
Replacing the disk enclosure power supply.................................................................................26
Replacing the disk enclosure fan...............................................................................................26
Replacing the disk enclosure hard drive.....................................................................................27
5 Support and other resources......................................................................28
Contacting HP........................................................................................................................28
HP Insight Remote Support software..........................................................................................28
Related information.................................................................................................................29
Rack stability..........................................................................................................................30
Customer self repair................................................................................................................30
A HP P4800 G2 solution cabling..................................................................31
B Regulatory compliance notices...................................................................35
Regulatory compliance identification numbers............................................................................35
Federal Communications Commission notice..............................................................................35
Canadian notice (Avis Canadien).............................................................................................36
European Union notice............................................................................................................36
Japanese notices....................................................................................................................37
Korean notices.......................................................................................................................37
Taiwanese notices...................................................................................................................38
Turkish recycling notice............................................................................................................38
Laser compliance notices.........................................................................................................39
Recycling notices....................................................................................................................41
Contents 3
Battery replacement notices.....................................................................................................46
Glossary....................................................................................................50
Index.........................................................................................................51
4 Contents
1 Overview
The HP P4800 G2 SAN Solution for BladeSystem (HP P4800 G2 solution) base configuration is
a 2-node SAN consisting of two server blades and one disk enclosure. The server blades run the
SAN/iQ software, and the disk enclosure contains 70 disks. Up to six server blades and three
disk enclosures can be added, for a total of eight blades and four disk enclosures in an 8-node
SAN.
Multiple HP P4800 G2 solutions can be combined into clusters or management groups as part of
the same SAN.
NOTE: In this solution, storage system corresponds to a server blade. There are up to eight
storage systems in the HP P4800 G2 solution.
Hardware components
The HP P4800 G2 solution comprises the following components:
• HP BladeSystem c7000 Enclosure (1)
• Server blades (2 to 8)
• HP 3G SAS BL Switches (2, pass-through modules between the blade enclosure and the disk
enclosures)
• HP disk enclosures (1 per pair of server blades)
• HP Smart Array P700m controller cards (one on each server blade)
• HP VC Flex-10 modules (2, these modules connect to your network)
NOTE: Note: The original P4800 solution uses the HP 4000sb server blade. All information in
this guide applies to both the original and G2 solutions and server blades.
Hardware configuration
Figure 1 (page 6) shows the base configuration of the HP P4800 G2 solution. Figure 2 (page 7)
through Figure 4 (page 9) show additional configurations of the HP P4800 G2 solution.
Hardware components 5
Figure 1 Front view: HP P4800 G2 solution 2 node
1. Blade enclosure (1)
2. Server blades (2)
3. HP BladeSystem Insight Display (1)
4. Disk enclosure (1)
6 Overview
Figure 2 Front view: HP P4800 G2 solution 4 node
1. Blade enclosure (1)
2. Sever blades (4)
3. HP BladeSystem Insight Display (1)
4. Disk enclosures (2)
Hardware configuration 7
Figure 3 Front view: HP P4800 G2 solution 6 node
1. Blade enclosure (1)
2. Server blades (6)
3. HP BladeSystem Insight Display (1)
4. Disk enclosures (3)
8 Overview
Figure 4 Front view: HP P4800 G2 solution 8 node
1. Blade enclosure (1)
2. Server blades (8)
3. HP BladeSystem Insight Display (1)
4. Disk enclosures (4)
Documentation available
For quick installation and setup, see the HP P4800 G2 SAN Solution for BladeSystem Quick Start
Guide.
For links to the latest manuals for HP BladeSystem and other components, see the HP P4800 G2
SAN Solution for BladeSystem Documentation CD.
For detailed instructions about using the HP P4800 G2 SAN Solution for BladeSystem, see the
following resources:
Documentation available 9
• Online Help in the Centralized Management Console
Click Help→Help Topics from the menu bar to open the Online Help. Context-sensitive help is
available by clicking the question mark on any window.
• HP P4000 SAN Solution User Guide
Find complete instructions for configuring and managing storage systems and clustered storage
volumes in the User Guide. The User Guide is available in PDF format, installed in the same
directory as the Centralized Management Console program files.
• HP P4000 VSA Installation and Configuration Guide
Find detailed instructions for planning and installing the VSA and getting started with the
Centralized Management Console.
• HP P4000 Remote Copy User Guide
Find information about configuring and using asynchronous replication of storage volumes
and snapshots across geographic distances.
• HP P4000 Multi-Site HA/DR Solution Pack User Guide
Find detailed instructions for designing and implementing the Multi-Site SAN features to
synchronously and automatically mirror data between geographic sites.
• HP P4000 Software Release Notes
Review the Release Notes for the latest information about the product.
The latest versions of these documents, including localized versions, can be found by browsing to
http://www.hp.com/support/manuals. In the Storage section, click Disk Storage Systems and
then select HP P4000 G2 SAN Solutions.
For detailed conguration information related to the HP P4800 G2 solution in Virtual Desktop
Infrastructure (VDI) configurations, see the HP Converged Infrastructure Reference Architecture for
VMware View at http://www.hp.com/go/vdi.
10 Overview
2 Backing up HP P4800 G2 solution configurations
HP recommends that you back up all HP P4800 G2 solution components for safekeeping after
initially powering on the HP P4800 G2 solution, and immediately after making changes to an
existing configuration or replacing a component. You must back up each component (for example,
the VC Flex-10 module) separately.
Backing up or restoring the Virtual Connect domain configuration
Use the Virtual Connect Manager to back up the VC Flex-10 module configuration.
1. From Onboard Administrator, go to the Virtual Connect Manager, Domain Settings
Backup/Restore pane.
2. Click Backup Configuration.
3. Navigate to the hard drive location for the backup file.
4. Name the file (usually the domain name), and then click Save.
IMPORTANT: Virtual Connect Manager cannot use backup configurations created with previous
versions of Virtual Connect Manager. For example, if you are currently using 2.01, you cannot
use a backup configuration that was created using 1.20.
To restore a domain configuration:
1. Browse to the backup file.
2. Select the file.
3. Select Ignore enclosure serial number in restored configuration file to restore a configuration
that was generated on another enclosure. If this item is not selected, a configuration generated
on another enclosure is rejected.
4. Select Disallow restore of 1.1x configuration file to restore the firmware to a revision other
than what is stored in the configuration file.
5. Click Restore Configuration.
6. Confirm the domain configuration to be restored, and then click OK.
Backing up or restoring the Virtual Connect domain configuration 11
Figure 5 Virtual Connect Manager Domain Settings
Backing up the SAS switch
The SAS switch configuration cannot be backed up using the CMC. If you are replacing one SAS
switch, duplicate the configuration from the other switch. If you are replacing both SAS switches,
you must restore the configuration from a backup captured using the VSM CLI. For information
about backing up and restoring the SAS configuration using the CLI, see the HP Virtual SAS
Manager User Guide.
IMPORTANT: HP recommends that you not change the SAS zoning on the SAS switches or the
cabling between the SAS switches and the disk enclosures. See “HP P4800 G2 solution cabling”
(page 31) for the recommended cabling.
Backing up remaining HP P4800 G2 solution configurations
The following methods may be used to back up the remaining HP P4800 G2 solution configurations:
• Use your own system backup utility to back up data.
• Back up the configuration to an FTP server.
12 Backing up HP P4800 G2 solution configurations
3 Maintaining the HP P4800 G2 solution
This chapter provides information to troubleshoot, upgrade, and recover the HP P4800 G2 solution.
Troubleshooting
For detailed troubleshooting information about the HP P4800 G2 solution components, see the
documents listed in Table 1 (page 13).
Table 1 Component troubleshooting information
ResourceComponent
HP ProLiant BL460c G7 Server Blade User GuideHP 4460sb G2 server blade
HP ProLiant Servers Troubleshooting Guide
HP ProLiant BL460c G6 Server Blade User GuideHP 4000sb server blade
HP ProLiant Servers Troubleshooting Guide
HP Smart Array Controllers for HP ProLiant Servers User Guide.HP Smart Array P700m controller
HP 3Gb SAS BL Switch user guideHP 3Gb SAS BL switch
HP 600 Modular Disk System Maintenance and Service GuideDisk enclosure
HP BladeSystem c-Class Enclosure Troubleshooting GuideBlade enclosure
CMC does not detect drives
Symptom
• The server blade will not boot the CMC, or the CMC does not list the storage drives or OS
boot drives.
Cause
• The BIOS was reset to factory defaults.
Resolution
Reset the BIOS by selecting Onboard P410i as the boot controller.
1. Restart the server blade, upon power on, press F9 to enter BIOS setup menu.
2. Select Boot Controller Order.
3. Select Ctrl:2 PCI Embedded HP Smart Array P410i controller.
4. Select Controller Order 1.
5. To exit the submenu, press Esc.
6. To exit the setup menu, press Esc.
7. To confirm the changes, press F10.
8. Confirm that the PCI Embedded HP Smart Array P410i controller is listed as the Current Boot
Controller.
Locating the HP P4800 G2 solution warranty entitlement labels
You must locate and identify the serial number on the HP P4800 G2 solution components to obtain
service under the warranty. A warranty entitlement label (see Figure 6 (page 14)) is placed in each
of the following locations on the HP P4800 G2 solution:
• Top of the disk enclosure drawer. To access the label, pull out a disk enclosure drawer and
look at the top of the drawer near the front.
• Right side of the server blade. To access the label, pull out the affected server blade and look
on the right side of the blade.
Troubleshooting 13
• Top of the SAS switch, near the back. To access the label, pull the affected SAS switch out of
the blade enclosure and look at the top of the SAS switch.
• Back of the disk enclosure chassis, left-hand front, top corner of the chassis.
The back of the disk enclosure chassis may be the most accessible label, as shown in Figure 7
(page 14).
Figure 6 Warranty entitlement label
Figure 7 Warranty entitlement label location
Performing field system recovery of the HP P4800 G2 solution
Overview
The field system recovery procedures for the HP P4800 G2 solution includes the following tasks:
• Obtaining the feature registration license key for the HP P4800 G2 solution.
• Running server diagnostics
• Re-imaging the HP P4460sb G2 server blade or the HP P4000sb server blade with the SAN/iQ
software and re-installing the license key.
Before you start
Have the following items ready:
• BIOS version I27, 09/30/2010 installed on the HP P4800 G2 solution
• USB flash drive, formatted with a Windows FAT 32 file system (this is the default for Windows
XP)
• HP P4000 Storage System Quick Restore .iso or CD created from the .iso
• HP SmartStart CD x64
• HP P4000 Management Software DVD
14 Maintaining the HP P4800 G2 solution
Obtaining a license key
You must obtain a license key for the server blade before you begin the SAN/iQ software imaging
process. First, you obtain the MAC address of the HP P4800 G2 solution, then request the license
key using the MAC address.
Obtain the MAC address
Complete the following steps:
1. Log into iLO for the server blade.
2. Navigate to the System Information →NIC tab to obtain the eth0/Port 1 MAC address.
3. Copy the MAC address for future use.
Request the license key
The easiest way to enter the license key into the HP P4800 G2 solution is by using a USB flash
drive. You may also enter in the license key if you do not have a USB flash drive.
1. Go to the HP Software Licensing portal at https://webware.hp.com and click Manage licenses.
2. Follow the steps to reprint the original license key.
3. Prepare the key for use in the system recovery process.
Name the file as follows, with no file extension:
featurekey_<MAC address with no colons>
For example:
featurekey_0030482A189B
4. Save this file to the USB flash drive.
5. If you have more than one server blade to image, repeat steps in both sections “Obtain the
MAC address” (page 15) and “Obtaining a license key” (page 15).
6. Re-image the SAN/iQ software.
Re-imaging the server blade with the SAN/iQ software
If you do not have the license key, start with the instructions, “Obtaining a license key” (page 15),
for obtaining the MAC address and license key.
To re-image the server blades, perform the steps in the following sections for each blade.
Verify minimum server requirements
1. Log in to the iLO for the server blade.
2. Mount the HP SmartStart CD x64 using Virtual Mount.
3. Boot the server blade from the CD.
4. Select a language.
5. Accept the HP End User License Agreement.
6. Select Maintenance.
7. Select HP Insight Diagnostics.
8. On the Survey tab, verify that the specified items in the Overview category (default) meet the
minimum requirements listed in Table 2 (page 16).
CAUTION: If any items do not meet the requirements listed in Table 2 (page 16) and Table 3
(page 16), do not continue with this procedure.
Performing field system recovery of the HP P4800 G2 solution 15
Table 2 Minimum requirements, overview category
Minimum requirementItem
CPU
NIC
CPU on the server blade: Intel Xeon Processor @ 2.40
Ghz
37 hard drives, which include the following:Type and number of drives
• Slot 2: 35 drives on the HP Smart Array P700m
controller
• Slot 0: 2 drives on the HP Smart Array P410i
controller
24 GBMemory
For the HP P4460sb G2 server blade, the Network
Controller is Emulex OneConnect 10Gb NIC:
v2.102.453.0 or later.
The HP P4000sb server blade has a Broadcom Network
Controller with no minimum requirement.
9. From the Categories list, select Storage.
10. Verify that the specified item meets the minimum requirements listed in Table 3 (page 16).
Table 3 Minimum requirements, storage category
Minimum requirementItem
Array Controller in Slot 0: HP Smart Array P410i
controller
• Model: HP P410i
• Firmware: 3.52 or later
• Installed Memory: 0 MB
• BIOS boot device order: 1
Array Controller in Slot 2: HP Smart Array P700m
controller
Run server diagnostics
1. On the HP Insight Diagnostics Test tab, select Quick Test and specify the number of loops.
2. Click Begin Testing.
The Survey Tab displays the data from the tests.
Wait for the tests to finish, which may take several minutes.
3. When the tests have completed, select the Log tab and check the failure log to see if the Quick
Test reports any failures.
4. If the Quick Test reports any errors, fix all errors before continuing.
If you need more information about an error, run a Complete Test on any component that
reported a failure.
If you want to run only specific tests, use the Custom Test option.
For assistance with the Complete or Custom Test options, see the HP SmartStart CD x64 or
contact HP technical support.
• Model: HP P700m
• Firmware: 7.22 or later
• Installed Memory: 512 MB
• Battery1: OK
• BIOS boot device order: 2
5. Click Exit Diagnostics.
6. Disconnect the HP SmartStart CD x64 from Virtual Media and reboot.
16 Maintaining the HP P4800 G2 solution
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