HP p1505 Service Manual
HP LaserJet P1500 Series
Service Manual
HP LaserJet P1500 Series
Service Manual
Copyright information
Safety information
Trademark credits
© 2007 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part Number: CB412-90910
Edition 1, 07/2007
WARNING!
Potential Shock Hazard
Always follow basic safety precautions when
using this product to reduce risk of injury from
fire or electric shock.
Read and understand all instructions in the
user guide.
Observe all warnings and instructions
marked on the product.
Use only a grounded electrical outlet when
connecting the printer to a power source. If
you do not know whether the outlet is
grounded, check with a qualified electrician.
Do not touch the contacts on the end of any
of the sockets on the printer. Replace
damaged cords immediately.
Unplug this product from wall outlets before
cleaning.
Do not install or use this product near water
or when you are wet.
Install the product securely on a stable
surface.
PostScript® 3™ is a trademark of Adobe
Systems Incorporated.
Microsoft®, Windows®, and Windows XP®
are U.S. registered trademarks of Microsoft
Corporation.
Energy Star® and the Energy Star logo® are
U.S. registered marks of the United States
Environmental Protection Agency.
Install the product in a protected location
where no one can step on or trip over the
power cord and where the power cord will not
be damaged.
If the product does not operate normally, see
the online user guide.
Refer all servicing questions to qualified
personnel.
Information regarding FCC Class B, Parts 15
and 68 requirements can be found in the user
guide.
Table of contents
1 Product information
Product configuration ........................................................................................................................... 2
Product features ................................................................................................................................... 3
Identify product parts ............................................................................................................................ 4
2 Managing and maintenance
Replace the print cartridge ................................................................................................................... 6
Printer information pages ..................................................................................................................... 8
Demo page .......................................................................................................................... 8
Configuration page .............................................................................................................. 8
Supplies Status page ........................................................................................................... 8
Embedded Web server (HP LaserJet P1500 network models only) .................................................... 9
Open the embedded Web server ......................................................................................... 9
Information tab ..................................................................................................................... 9
Settings tab ........................................................................................................................ 10
Networking tab ................................................................................................................... 10
Links .................................................................................................................................. 10
Manage supplies ................................................................................................................................ 11
Supplies life ....................................................................................................................... 11
Check and order supplies .................................................................................................. 11
Supplies storage guidelines ............................................................................................... 11
Replace and recycle supplies ............................................................................................ 11
HP policy on non-HP supplies ........................................................................................... 12
Reset the device for non-HP supplies ............................................................... 12
HP anti-counterfeit supplies Web site ................................................................................ 12
Clean the device ................................................................................................................................. 13
Clean the print-cartridge area ............................................................................................ 13
Clean the device paper path .............................................................................................. 15
Change the pickup roller .................................................................................................................... 16
Clean the pickup roller ........................................................................................................................ 19
Change the printer separation pad ..................................................................................................... 20
EconoMode ........................................................................................................................................ 22
3 Theory of operation
Introduction ......................................................................................................................................... 24
Internal components ........................................................................................................................... 25
Timing ................................................................................................................................................. 26
Engine control system ........................................................................................................................ 27
Laser/scanner system ........................................................................................................................ 29
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Pickup/feed/delivery system ............................................................................................................... 30
Image-formation system ..................................................................................................................... 31
Step 1: Primary charging ................................................................................................... 31
Step 2: Laser beam exposure ............................................................................................ 32
Step 3: Developing ............................................................................................................ 32
Step 4: Transfer ................................................................................................................. 33
Step 5: Separation ............................................................................................................. 33
Step 6: Fusing .................................................................................................................... 34
Step 7: Drum cleaning ....................................................................................................... 34
4 Removal and replacement
Introduction ......................................................................................................................................... 36
Removal and replacement strategy ................................................................................... 36
Electrostatic discharge ....................................................................................................... 36
Required tools .................................................................................................................... 36
Before performing service .................................................................................................................. 37
Pre-service procedures ...................................................................................................... 37
Parts removal order ........................................................................................................... 37
Covers ................................................................................................................................................ 38
Left cover ........................................................................................................................... 38
Right cover ......................................................................................................................... 40
Front cover ......................................................................................................................... 42
Control panel ..................................................................................................................... 42
Top cover and back cover ................................................................................................. 43
Formatter ............................................................................................................................................ 48
ECU .................................................................................................................................................... 50
Fuser .................................................................................................................................................. 55
Laser/scanner ..................................................................................................................................... 59
Drive Belt ............................................................................................................................................ 63
Main motor ......................................................................................................................................... 68
5 Problem solving
Problem-solving checklist ................................................................................................................... 76
Step 1: Is the device set up correctly? ............................................................................... 76
Step 2: Is the Ready light on? ............................................................................................ 76
Step 3: Can you print a configuration page? ..................................................................... 76
Step 4: Is the print quality acceptable? .............................................................................. 77
Step 5: Is the device communicating with the computer? .................................................. 77
Step 6: Does the printed page look like you expected? ..................................................... 77
Contact HP support ........................................................................................................... 77
Status-light patterns ........................................................................................................................... 78
Clearing jams ..................................................................................................................................... 81
Typical media jam locations ............................................................................................... 81
Removing a jammed page ................................................................................................. 81
Improve print quality ........................................................................................................................... 84
Light print or faded ............................................................................................................. 84
Toner specks ..................................................................................................................... 84
Dropouts ............................................................................................................................ 84
Vertical lines ...................................................................................................................... 85
Gray background ............................................................................................................... 85
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Toner smear ...................................................................................................................... 85
Loose toner ........................................................................................................................ 86
Vertical repetitive defects ................................................................................................... 86
Misformed characters ........................................................................................................ 86
Page skew ......................................................................................................................... 86
Curl or wave ....................................................................................................................... 87
Wrinkles or creases ........................................................................................................... 87
Toner-scatter outline .......................................................................................................... 87
Media problem-solving ....................................................................................................................... 88
Printed page is different from what appeared on screen .................................................................... 89
Garbled, incorrect, or incomplete text ................................................................................ 89
Missing graphics or text, or blank pages ........................................................................... 89
Page format is different than on another HP LaserJet printer ........................................... 89
Graphics quality ................................................................................................................. 90
Printer software problems .................................................................................................................. 91
Common Macintosh problems ............................................................................................................ 92
Network-setup problem-solving .......................................................................................................... 94
6 Parts and diagrams
Assembly locations ............................................................................................................................. 96
Covers ................................................................................................................................................ 98
Internal assemblies .......................................................................................................................... 100
Alphabetical parts list ....................................................................................................................... 106
Numerical parts list ........................................................................................................................... 109
Appendix A Service and support
Hewlett-Packard limited warranty statement .................................................................................... 114
Customer self repair warranty service .............................................................................................. 115
Hewlett-Packard software license agreement .................................................................................. 116
Limited warranty for print cartridges and image drums .................................................................... 117
HP Customer Care ........................................................................................................................... 118
Appendix B Device specifications
Appendix C Regulatory information
FCC compliance ............................................................................................................................... 124
Declaration of Conformity statements for HP LaserJet P1500 Series .............................................. 125
Regulatory statements ..................................................................................................................... 126
Laser safety statement .................................................................................................... 126
Canadian DOC regulations .............................................................................................. 126
Korean EMI statement ..................................................................................................... 126
Laser statement for Finland ............................................................................................. 127
Substances Table (China) ............................................................................................... 128
Environmental product stewardship program ................................................................................... 129
Protecting the environment .............................................................................................. 129
Ozone production ............................................................................................................ 129
Power consumption ......................................................................................................... 129
Toner consumption .......................................................................................................... 129
Paper use ........................................................................................................................ 129
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Plastics ............................................................................................................................ 129
HP LaserJet print supplies ............................................................................................... 129
Return and recycling instructions ..................................................................................... 130
United States and Puerto Rico ........................................................................ 130
Multiple returns (two to eight cartridges) ........................................ 130
Single returns ................................................................................. 130
Shipping .......................................................................................... 130
Non-US returns ............................................................................................... 130
Paper ............................................................................................................................... 130
Material restrictions .......................................................................................................... 13 0
Disposal of waste equipment by users in private households in the European Union .... 131
Material Safety Data Sheet (MSDS) ................................................................................ 131
For more information ....................................................................................................... 131
Index ................................................................................................................................................................. 133
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List of tables
Table 3-1 Sequence of operation ..................................................................................................................... 26
Table 5-1 Status-light legend ........................................................................................................................... 78
Table 5-2 Control-panel light messages ........................................................................................................... 78
Table 5-3 Printer software problems ................................................................................................................ 91
Table 5-4 Problems with Mac OS X ................................................................................................................. 92
Table 6-1 ......................................................................................................................................................... 97
Table 6-2 HP LaserJet P1500 Series covers ................................................................................................... 99
Table 6-3 Internal components (1 of 3) .......................................................................................................... 101
Table 6-4 Internal components (2 of 3) .......................................................................................................... 103
Table 6-5 Internal components (3 of 3) .......................................................................................................... 105
Table 6-6 Alphabetical parts list ..................................................................................................................... 106
Table 6-7 Numerical parts list ......................................................................................................................... 109
Table B-1 Physical specifications ................................................................................................................... 121
Table B-2 Electrical specifications .................................................................................................................. 121
Table B-3 Power consumption (average, in Watts) ........................................................................................ 121
Table B-4 Acoustic emissions ........................................................................................................................ 122
Table B-5 Environmental specifications ......................................................................................................... 122
Table C-1
有毒有害物 表 ............................................................................................................................. 128
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List of figures
Figure 1-1 HP LaserJet P1500 Series ................................................................................................................ 2
Figure 1-2 HP LaserJet P1500 Series, front view (HP LaserJet P1505n shown) .............................................. 4
Figure 1-3 HP LaserJet P1500 Series, back view (HP LaserJet P1505n shown) .............................................. 4
Figure 3-1 Block diagram ................................................................................................................................. 24
Figure 3-2 Cross-section of printer ................................................................................................................... 25
Figure 3-3 Engine control system ..................................................................................................................... 27
Figure 3-4 Engine control system circuit diagram ............................................................................................ 28
Figure 3-5 Laser/scanner system ..................................................................................................................... 29
Figure 3-6 Pickup/feed/delivery system ........................................................................................................... 30
Figure 3-7 Image-formation system ................................................................................................................. 31
Figure 3-8 Primary charging ............................................................................................................................. 31
Figure 3-9 Laser beam exposure ..................................................................................................................... 32
Figure 3-10 Developing .................................................................................................................................... 32
Figure 3-11 Transfer ......................................................................................................................................... 33
Figure 3-12 Separation ..................................................................................................................................... 33
Figure 3-13 Fusing ........................................................................................................................................... 34
Figure 3-14 Drum cleaning ............................................................................................................................... 34
Figure 4-1 Remove left cover (1 of 2) ............................................................................................................... 38
Figure 4-2 Remove left cover (2 of 2) ............................................................................................................... 39
Figure 4-3 Remove right cover (1 of 2) ............................................................................................................ 40
Figure 4-4 Remove right cover (2 of 2) ............................................................................................................ 41
Figure 4-5 Remove right cover (2 of 2) ............................................................................................................ 41
Figure 4-6 Remove front cover (1 of 1) ............................................................................................................ 42
Figure 4-7 Remove control panel (1 of 1) ......................................................................................................... 43
Figure 4-8 Remove top cover and back cover (1 of 4) ..................................................................................... 44
Figure 4-9 Remove top cover and back cover (2 of 4) ..................................................................................... 45
Figure 4-10 Remove top cover and back cover (3 of 4) ................................................................................... 46
Figure 4-11 Remove top cover and back cover (4 of 4) ................................................................................... 47
Figure 4-12 Remove formatter (1 of 2) ............................................................................................................. 48
Figure 4-13 Remove formatter (2 of 2) ............................................................................................................. 49
Figure 4-14 Remove ECU (1 of 5) .................................................................................................................... 50
Figure 4-15 Remove ECU (2 of 5) .................................................................................................................... 51
Figure 4-16 Remove ECU (3 of 5) .................................................................................................................... 52
Figure 4-17 Remove ECU (4 of 5) .................................................................................................................... 53
Figure 4-18 Remove ECU (5 of 5) .................................................................................................................... 54
Figure 4-19 Remove fuser (1 of 5) ................................................................................................................... 55
Figure 4-20 Remove fuser (2 of 5) ................................................................................................................... 56
Figure 4-21 Remove fuser (3 of 5) ................................................................................................................... 57
Figure 4-22 Remove fuser (4 of 5) ................................................................................................................... 57
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Figure 4-23 Remove fuser (5 of 5) ................................................................................................................... 58
Figure 4-24 Remove laser/scanner (1 of 5) ...................................................................................................... 59
Figure 4-25 Remove laser/scanner (2 of 5) ...................................................................................................... 60
Figure 4-26 Remove laser/scanner (3 of 5) ...................................................................................................... 61
Figure 4-27 Remove laser/scanner (4 of 5) ...................................................................................................... 62
Figure 4-28 Remove laser/scanner (5 of 5) ...................................................................................................... 62
Figure 4-29 Remove drive belt (1 of 5) ............................................................................................................. 63
Figure 4-30 Remove drive belt (2 of 5) ............................................................................................................. 64
Figure 4-31 Remove drive belt (3 of 5) ............................................................................................................. 65
Figure 4-32 Remove drive belt (4 of 5) ............................................................................................................. 66
Figure 4-33 Remove drive belt (5 of 5) ............................................................................................................. 67
Figure 4-34 Remove main motor (1 of 6) ......................................................................................................... 68
Figure 4-35 Remove main motor (2 of 6) ......................................................................................................... 69
Figure 4-36 Remove main motor (3 of 6) ......................................................................................................... 70
Figure 4-37 Remove main motor (4 of 6) ......................................................................................................... 71
Figure 4-38 Remove main motor (5 of 6) ......................................................................................................... 72
Figure 4-39 Remove main motor (6 of 6) ......................................................................................................... 73
Figure 6-1 Assembly locations (1 of 1) ............................................................................................................. 96
Figure 6-2 HP LaserJet P1500 Series covers .................................................................................................. 98
Figure 6-3 Internal components (1 of 3) ......................................................................................................... 100
Figure 6-4 Internal components (2 of 3) ......................................................................................................... 102
Figure 6-5 Internal components (3 of 3) ......................................................................................................... 104
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1 Product information
Product configuration
●
Product features
●
Identify product parts
●
ENWW 1
Product configuration
Figure 1-1 HP LaserJet P1500 Series
First Page Out: < 6 seconds
●
Speed: 22 A4 pages per minute (ppm), 23 Letter-size ppm.
●
Trays: 10 sheet priority feed slot and a 250 sheet universal tray
●
Connectivity: Hi-Speed USB 2.0 port. On-board networking (HP LaserJet P1500 network models
●
only).
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Product features
Benefit Supporting features
Excellent print quality
Ease of use
Flexible paper handling
Interface connections
Energy savings
HP print cartridges.
●
True 600 by 600 dots per inch (dpi) text and graphics.
●
Adjustable settings to optimize print quality.
●
The print cartridge is easy to install.
●
Convenient access to the print cartridge and to the paper path
●
through the cartridge door.
Adjust paper tray with one hand.
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Main tray for letterhead, envelopes, labels, transparencies,
●
custom-sized media, postcards, and heavy paper.
Priority feed slot for letterhead, envelopes, labels,
●
transparencies, custom-sized media, postcards, and heavy
paper.
A 125-sheet top output bin.
●
Print on Both Sides (manually).
●
Hi-Speed 2.0 USB port.
●
Built-in internal print server for connecting to a 10/100Base-
●
T network. (HP LaserJet P1500 network models only)
The device automatically conserves electricity by
●
substantially reducing power consumption when it is not
printing.
Economical printing
Archive printing
Supplies
Accessibility
Security
N-up printing (printing more than one page on a sheet) and
●
Printing on Both Sides features save paper.
When printing pages that are to be stored long-term, this
●
option sets the device to a mode that reduces toner smearing
and dusting.
Select Archive as the paper type.
●
A Supplies Status page with print cartridge gauges that
●
estimate remaining supply level. Not available for non-HP
supplies.
No-shake cartridge design.
●
Authentication for original HP print cartridges.
●
Easy ordering for replacement supplies.
●
Online user guide compatible with text screen-readers.
●
All doors and covers can be opened with one hand.
●
Kensington lock receptacle on back of device.
●
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Identify product parts
Figure 1-2 HP LaserJet P1500 Series, front view (HP LaserJet P1505n shown)
1 Output bin
2 Foldable Output Tray Extension
3 Priority feed slot
4 Input tray
5 Power button
6 Cartridge door lift-tab
7 Control panel
Figure 1-3 HP LaserJet P1500 Series, back view (HP LaserJet P1505n shown)
1 USB Port
2 HP internal network port (HP LaserJet P1500 network models only)
3 Power receptacle
4 Serial Number
4 Chapter 1 Product information ENWW
2 Managing and maintenance
Replace the print cartridge
●
Printer information pages
●
Embedded Web server (HP LaserJet P1500 network models only)
●
Manage supplies
●
Clean the device
●
Change the pickup roller
●
Clean the pickup roller
●
Change the printer separation pad
●
EconoMode
●
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Replace the print cartridge
1. Open the print-cartridge door, and remove the old print cartridge. See the recycling information
inside the print-cartridge box. To prevent damage to the print cartridge, minimize its exposure to
direct light by covering it with a sheet of paper.
2. Remove the new print cartridge from the packaging.
CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.
3. Pull the tab until all the tape is removed from the cartridge. Put the tab in the print-cartridge box to
return for recycling.
4. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge.
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5. Insert the print cartridge in the device and close the print-cartridge door.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold
water. Hot water sets toner into the fabric.
NOTE: When toner is low, faded or light areas appear on the printed page. You might be able to
temporarily improve print quality by redistributing the toner. To redistribute the toner, remove the
cartridge from the device and gently rock it from front to back.
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Printer information pages
Demo page
The Demo page contains examples of text and graphics. To print the Demo page, select it from the
Print Information Pages drop-down on the Services tab in Printer Preferences.
Configuration page
The Configuration page lists current settings and properties of the device. It also contains a status log
report. To print a configuration page, do one of the following:
Press the Go button when the device Ready light is on and no other jobs are printing (HP LaserJet
●
P1500 Series only).
Select it from the Print Information Pages drop-down on the Services tab in Printer
●
Preferences.
Supplies Status page
You can print the Supplies Status page by selecting it from the Print Information Pages drop-down on
the Services tab in Printer Preferences. The Supplies Status page provides the following information:
The estimated percentage of toner remaining in the print cartridge
●
The number of pages and print jobs that have been processed
●
Ordering and recycling information
●
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Embedded Web server (HP LaserJet P1500 network models only)
Use the embedded Web server (EWS) to view device and network status and to manage printing
functions from your computer.
View device status information
●
Determine the remaining life on all supplies and order new ones
●
View and change the device default configuration settings
●
View and change network configuration
●
You do not need to install any software on the computer. You only need to use one of these supported
Web browsers:
Internet Explorer 6.0 (and later)
●
Netscape Navigator 7.0 (and later)
●
Firefox 1.0 (and later)
●
Mozilla 1.6 (and later)
●
Opera 7.0 (and later)
●
Safari 1.2 (and later)
●
Konqueror 3.2 (and later)
●
The embedded Web server works when the device is connected to a TCP/IP-based network. The
embedded Web server does not support IPX-based connections or direct USB connections.
NOTE: You do not have to have Internet access to open and use the embedded Web server. However,
if you click a link on any of the pages, you must have Internet access in order to go to the site associated
with the link.
Open the embedded Web server
To open the embedded Web server, type the IP address or hostname of the device in the address field
of a supported Web browser. To find the IP address, print a Configuration page at the device by pressing
the Go button when the Ready light is on and no other jobs are printing.
TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.
The embedded Web server has three tabs that contain settings and information about the device: the
Information tab, the Settings tab, and the Networking tab.
Information tab
The Information pages group consists of the following pages:
Device Status displays the status of the device and HP supplies.
●
Device Configuration shows the information found on the Configuration page.
●
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Supplies Status shows the status of HP supplies and provides supplies part numbers. To order
●
new supplies, click Order Supplies in the upper-right part of the window.
Network Summary shows the information found on the Network Summary page.
●
Settings tab
Use this tab to configure the device from your computer. If this device is networked, always consult with
the device administrator before changing settings on this tab.
The Settings tab contains the Printing page where you can view and change the default print job
settings and PCL 5e settings.
Networking tab
Network administrators can use this tab to control network-related settings for the device when it is
connected to an IP-based network.
Links
Links are located in the upper-right part of the Status pages. You must have Internet access in order to
use any of these links. If you use a dial-up connection and did not connect when you first opened the
embedded Web server, you must connect before you can visit these Web sites. Connecting might
require that you close the embedded Web server and reopen it.
Order Supplies. Click this link to connect to the Sure Supply Web site and order genuine
●
HP supplies from HP or a reseller of your choice.
Product Support. Connects to the product support site. You can search for help regarding general
●
topics.
10 Chapter 2 Managing and maintenance ENWW
Manage supplies
For warranty information about these supplies, see Service and support on page 113.
Supplies life
HP LaserJet P1500 Series: Average yield for the replacement standard black print cartridge is 2000
pages in accordance with ISO/IEC 19752. Actual yield depends on specific use.
Check and order supplies
Check the supplies status from the control panel by printing a Supplies Status page from the device
software. Hewlett-Packard recommends placing an order for a replacement print cartridge when the
Low message for a print cartridge first appears. For typical use, the Order message indicates that
approximately two weeks of life remain.
When using authentic HP print cartridges, you can obtain the following types of supplies information:
Amount of cartridge remaining
●
Estimated number of pages remaining
●
Number of pages printed
●
Other supplies information
●
NOTE: When toner supply levels are low, an alert appears on the computer screen during printing.
If the supplies levels are low, reorder supplies through the local HP dealer, by telephone, or online. See
http://www.hp.com/go/ljsupplies to order online.
Supplies storage guidelines
Follow these guidelines for storing print cartridges:
Do not remove the print cartridge from its package until it is ready for use.
●
To prevent damage, do not expose the print cartridge to light for more than a few minutes.
●
Table B-5 Environmental specifications on page 122 for operating and storage temperature
See
●
ranges.
Store the supply in a horizontal position.
●
Store the supply in a dark, dry location away from heat and magnetic sources.
●
Replace and recycle supplies
When installing a new HP print cartridge, follow the instructions included on the print-cartridge box, or
see the Getting Started Guide.
Recycling supplies:
Place the used supply in the box in which the new supply arrived
●
Complete the enclosed return label
●
Send the used supply to HP for recycling
●
ENWW Manage supplies 11
For complete information, see the recycling guide included with each new HP supply item. See Return
and recycling instructions on page 130 for more information about HP's recycling program.
HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or
remanufactured. When they are not HP products, HP cannot influence the product design or quality.
Service or repair required as a result of using a non-HP supply is not covered under the device warranty.
Reset the device for non-HP supplies
When a non-HP print cartridge is installed, a message appears on your PC. To print, press OK the first
time this non-HP supply is installed.
CAUTION: Because the status gauges do not indicate when a non-HP supply is low or empty, the
device might not stop printing. device damage can occur if the device prints with an empty print cartridge.
HP anti-counterfeit supplies Web site
Visit the HP anti-counterfeit supplies Web site at http://www.hp.com/go/anticounterfeit if the supplies
status gauges indicate that the print cartridge is not an HP print cartridge and you think that it is genuine.
12 Chapter 2 Managing and maintenance ENWW
Clean the device
Clean the outside of the device with a clean, damp cloth when necessary.
CAUTION: Do not use ammonia-based cleaners on or around the device.
During the printing process, paper, toner, and dust particles can accumulate inside the device. Over
time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams.
To correct and prevent these types of problems, clean the print cartridge area and the device media
path.
Clean the print-cartridge area
You do not need to clean the print-cartridge area often. However, cleaning this area can improve the
quality of the printed sheets.
WARNING! Before cleaning the device, turn the device off by unplugging the power cord, and wait for
the device to cool.
1. Unplug the power cord from the device. Open the print-cartridge door, and remove the print
cartridge.
CAUTION: Do not touch the black-sponge transfer roller inside the device. Doing so can damage
the device.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece
of paper.
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2. With a dry, lint-free cloth, wipe any residue from the paper-path area and the print-cartridge cavity.
3. Replace the print cartridge, and close the print-cartridge door.
14 Chapter 2 Managing and maintenance ENWW
4. Plug the power cord into the device.
Clean the device paper path
If you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses
a transparency to remove dust and toner from the paper path. Do not use bond or rough paper.
NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can
use copier-grade media (70 to 90 g/m
1. Make sure that the device is idle and the Ready light is on.
2. Load the media in the input tray.
3. Print a cleaning page. Access the Device Settings tab in printer Properties.
NOTE: The cleaning process takes approximately 2 minutes. The cleaning page will stop periodically
during the cleaning process. Do not turn the device off until the cleaning process has finished. You might
need to repeat the cleaning process several times to thoroughly clean the device.
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2
(18 to 24 lb.)) that has a smooth surface.
Change the pickup roller
Normal use with good media causes wear. The use of poor media might require more frequent
replacement of the pickup roller.
If the device regularly mispicks (no media feeds through), you might need to change or clean the pickup
roller. See
CAUTION: Failure to complete this procedure might damage the device.
1. Open the print-cartridge door, and remove the old print cartridge. See the recycling information
Clean the pickup roller on page 19 to order a new pickup roller.
inside the print-cartridge box.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover
the print cartridge with a sheet of paper.
2. Find the pickup roller.
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3. Release the small, white tabs on each side of the pickup roller, and rotate the pickup roller toward
the front.
4. Gently pull the pickup roller up and out.
5. Position the new pickup roller in the slot. The circular and rectangular slots on each side prevents
you from installing the roller incorrectly.
6. Rotate the top of the new pickup roller away from you until both sides snap into place.
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7. Insert the print cartridge in the device and close the print-cartridge door.
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