HP Officejet K850dn User Manual

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HP Officejet Pro K850 Series

User Guide

HP Officejet Pro K850/K850dn Color Printer

User Guide

Edition 1, 5/2005

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Microsoft MS-DOS

, Windows®, Windows NT®, and

are U.S. registered trademarks

of Microsoft Corporation.

Novell

and NetWare® are registered

trademarks of Novell Corporation.

and Acrobat® are registered

Adobe trademarks of Adobe Systems Incorporate.

Pentium

is a registered trademark of Intel

Corporation.

Safety Information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the documentation that comes with the printer.

2. Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

3. Observe all warnings and instructions marked on the product.

4. Unplug this product from wall outlets before cleaning.

5. Do not install or use this product near water, or when you are wet.

6. Install the product securely on a stable surface.

7. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

8. If the product does not operate normally, see

Maintaining and troubleshooting.

9. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Table of contents

1 Getting started

Finding other resources for the product .................................................................................................2

Accessibility.............................................................................................................................................4

Understanding the printer parts...............................................................................................................5

Front view................................................................................................................................5

Control panel...........................................................................................................................5

Back view................................................................................................................................6

Installing other software ..........................................................................................................................8

2 Installing accessories

Installing the automatic two-sided printing accessory...........................................................................10

3 Using the printer

Selecting print media.............................................................................................................................12

Tips for selecting and using print media...............................................................................12

Understanding specifications for supported media..............................................................13

Setting minimum margins.....................................................................................................20

Loading media.......................................................................................................................................21

Loading small media..............................................................................................................................23

Changing print settings..........................................................................................................................25

Canceling a print job..............................................................................................................................26

Printing with the front or rear manual feed slot.....................................................................................27

Changing the software settings............................................................................................27

Loading the front manual feed slot.......................................................................................27

Loading the rear manual feed slot........................................................................................28

Printing on both sides (duplexing).........................................................................................................30

Guidelines for duplexing.......................................................................................................30

Duplexing (Windows)............................................................................................................30

Duplexing (Mac OS)..............................................................................................................31

Printing on special and custom-size media...........................................................................................32

4 Configuring and managing the printer

Managing the printer..............................................................................................................................34

Overview of printer management tasks................................................................................34

Monitor the printer.................................................................................................................35

Administer the printer............................................................................................................36

Configure network options....................................................................................................37

Overview of printer management tools.................................................................................38

Toolbox (Windows)..............................................................................................38

ENWW iii

HP Printer Utility (Mac OS)..................................................................................39

Embedded Web server (EWS).............................................................................40

HP Web Jetadmin software.................................................................................41

myPrintMileage....................................................................................................41

HP Instant Support...............................................................................................42

HP Network Printer Setup Utility (Mac OS).........................................................44

HP Deskjet Control Panel (HP DJCP).................................................................44

Understanding and printing the configuration page..............................................................................45

Understanding a configuration page.....................................................................................45

Printing a configuration page................................................................................................47

Configuring the printer (Windows) ........................................................................................................48

Direct connection .................................................................................................................48

Network connection..............................................................................................................50

Configuring the printer (Mac OS) .........................................................................................................53

Installing the software for network or direct connection.......................................................53

Sharing the printer on a locally shared network...................................................................53

Uninstalling the printer software............................................................................................................55

Uninstalling the printer software (Windows).........................................................................55

Uninstalling the printer software (Mac OS)...........................................................................55

5 Maintaining and troubleshooting

Replacing the ink cartridges..................................................................................................................58

Maintaining the printheads....................................................................................................................60

To check printhead health....................................................................................................60

To align the printheads.........................................................................................................60

To clean printheads automatically........................................................................................61

To clean the printhead contacts manually............................................................................62

Replacing the printheads.......................................................................................................................66

Diagnosing the print quality...................................................................................................................71

Testing the paper feed...........................................................................................................................72

Testing media skew...............................................................................................................................73

Calibrating the color...............................................................................................................................74

Troubleshooting.....................................................................................................................................75

Troubleshooting tips and resources.....................................................................................75

General troubleshooting tips.................................................................................................75

Resolving printing problems.................................................................................................76

Poor print quality and unexpected printouts.........................................................................79

Resolving paper-feed problems............................................................................................83

Embedded Web server (EWS) cannot be opened...............................................................84

Troubleshooting installation issues.......................................................................................85

Clearing jams........................................................................................................................86

6 HP supplies and accessories

Ordering printing supplies online...........................................................................................................92

System requirements for ordering printing supplies.............................................................92

To order printing supplies.....................................................................................................92

Accessories...........................................................................................................................................93

Accessories and cables........................................................................................................93

Print servers..........................................................................................................................93

Supplies.................................................................................................................................................94

iv ENWW

Ink supplies...........................................................................................................................94

HP media..............................................................................................................................94

7 Support and warranty

Obtaining electronic support..................................................................................................................96

Obtaining HP telephone support...........................................................................................................97

Before you call......................................................................................................................97

HP Total Care phone numbers.............................................................................................97

Hewlett-Packard limited warranty statement.......................................................................................101

8 Printer lights reference

9 Printer specifications

Physical specifications.........................................................................................................................112

Product features and capacities..........................................................................................................113

Processor and memory specifications.................................................................................................114

Operating system and network protocol specifications.......................................................................115

Functional specifications.....................................................................................................................118

Environmental specifications...............................................................................................................120

Electrical specifications.......................................................................................................................121

10 Regulatory information

FCC statement.....................................................................................................................................124

EMI statement (Korea) .......................................................................................................................125

VCCI statement (Japan) .....................................................................................................................126

Regulatory model number...................................................................................................................127

Power cord statement..........................................................................................................................128

Declaration of conformity.....................................................................................................................129

Environmental sustainability program.................................................................................................130

Reduction and elimination..................................................................................................130

Power consumption............................................................................................................130

Material safety data sheets.................................................................................................130

Recycling............................................................................................................................131

Index....................................................................................................................................................................133

ENWW v

vi ENWW

1 Getting started

Thank you for buying the printer. This guide provides details about how to use the printer and to resolve printer and printing problems.

ENWW 1

Finding other resources for the product

You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources:

Resource Description Location

Setup poster

Getting started guide

Readme file and release notes

Printer-driver onscreen Help (Windows)

Toolbox (Microsoft® Windows®)

HP Printer Utility (Mac OS)

Provides illustrated setup information. A printed version of this document is

Provides instructions for setting up the printer and information about the warranty and safety issues.

Provide late-breaking information and troubleshooting tips.

Provides an explanation of the features in the printer driver.

Provides information about printhead health and access to printer maintenance services. See

(Windows).

The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the printheads, print configuration and test pages, order supplies online, and find support information from the website. You can also configure settings for wireless printing. See

HP Printer Utility (Mac OS).

Toolbox

provided with the printer.

Included as a printed guide in the box with the printer. Also, an electronic version is available at

support/officejetprok850.

Included on the Starter CD.

Available from the printer driver.

Available if you choose an installation option that includes the Toolbox.

The HP Printer Utility is normally installed with the printer software.

www.hp.com/

Embedded Web server (network connection)

Control panel Provides status, error, and warning

HP Instant Support Helps you quickly identify, diagnose,

Configuration page Provides information about the printer

Allows you to view status information, change settings, and manage the printer from any computer on the network. See

(EWS).

information about printer operation.

and resolve printing problems. See

Instant Support.

hardware (such as the firmware version and model number), printer settings, and accessories that are installed. If the printer is connected to a network, an additional network configuration page is available.

Embedded Web server

Available through any standard Web browser.

See Printer lights reference.

Available through any standard Web browser or through the Toolbox (Windows), embedded Web server, or HP Printer Utility (Mac OS).

See Understanding and printing the

configuration page.

2 Chapter 1 Getting started ENWW

Resource Description Location

System tests and printouts (such as the print-quality analysis printout and paper-path test)

HP websites Provides the latest printer software,

HP Total Care telephone support Lists information to contact HP. During

Provides information to help diagnose problems in the print mechanism and paper path.

product, and support information.

the warranty period, this support is often free of charge.

See Administer the printer.

www.hp.com/support/officejetprok850

www.hp.com/support

See HP Total Care phone numbers.

ENWW Finding other resources for the product 3

Accessibility

Your HP printer provides a number of features that make it accessible for people with disabilities.

Visual

The printer software is accessible for users with visual impairments or low vision through the use of your operating system’s accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the software and on the HP printer have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the printer software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at

http://www.hp.com/accessibility.

For accessibility information for Macintosh operating systems, visit the Apple web site at

http://www.apple.com/disability.

4 Chapter 1 Getting started ENWW

Understanding the printer parts

Front view

Control panel

Top cover

Ink cartridge cover

Printhead latch

Printheads

Ink cartridges

Front manual feed slot

Input tray

Paper guides

Output tray

Control panel

For more information, see Printer lights reference.

ENWW Understanding the printer parts 5

(Power button and light)

(Cancel button)

(Resume button and light)

(Paper Jam light)

(Door Open light)

(Out of Paper light)

(Color indicator lights)

(Printhead light)

(Ink Cartridge light)

Back view

Parallel (IEEE 1284) connector

USB connector

Network connector (HP Officejet Pro K850dn Color Printer only)

Power input

Paper guide

6 Chapter 1 Getting started ENWW

Rear manual feed slot

7 Automatic two-sided printing accessory (duplex unit) Included with the HP Officejet Pro K850dn Color Printer. To

order separately, see

HP supplies and accessories for information about ordering accessories.

ENWW Understanding the printer parts 7

Installing other software

The following drivers and optional software are also available for installation on the printer.

HP Web Jetadmin: This is a Web browser-based network printer management tool. A link to the

●

HP Web Jetadmin website is included on the Starter CD. For more information about using this tool, see

HP Web Jetadmin software.

●

Linux driver: Available at printers, see

If you are using Windows NT 4.0, Windows 2000, or Windows XP, you must have administrator privileges to install a printer driver.

hpinkjet.sourceforge.net.

www.hp.com/support. For more information about using Linux with HP

8 Chapter 1 Getting started ENWW

Installing accessories

See HP supplies and accessories for information about ordering accessories.

ENWW 9

Installing the automatic two-sided printing accessory

You can print on both sides of a sheet of paper automatically when the automatic two-sided printing accessory (duplex unit) is installed on the printer. The duplex unit comes with the HP Officejet Pro K850dn Color Printer. It can also be ordered separately. See information on using the duplex unit, see

To install the duplex unit

1. Push the buttons on both sides of the rear-access panel.

2. Remove the panel from the printer.

3. Slide the duplex unit into the printer until the unit locks into place.

NOTE Do not press the buttons on either side of the duplex unit when installing; use

them only for removing the unit from the printer.

Printing on both sides (duplexing).

HP supplies and accessories. For

10 Chapter 2 Installing accessories ENWW

3 Using the printer

This section provides information on media usage for the printer, changing print settings, and performing basic printing tasks.

ENWW 11

Selecting print media

The printer is designed to work well with most types of office paper. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. See

and accessories. For more information about HP media, see www.hp.com.

Tips for selecting and using print media

For the best results, observe the following guidelines.

HP supplies

Always use media that conforms to the printer specifications. See

●

for supported media.

Select the appropriate media type and size from the printer driver. See

●

Load only one type of media at a time into a tray.

●

● For the input tray, load media print-side down and aligned against the right and back edges of

the tray. See

Do not overload the tray. See

●

To prevent jams, poor print quality, and other printer problems, avoid the following media:

●

Multipart forms

●

Media that is damaged, curled, or wrinkled

●

Media with cutouts or perforations

●

● Media that is heavily textured, embossed, or does not accept ink well

Media that is too lightweight or stretches easily

●

If using recycled media, you might need to lower the ink volume in the printer software to prevent

●

smeared ink. However, if you lower the ink volume too much, the output might appear washed out.

● If using recycled media, you might need to use another media type to prevent paper jams.

Loading media.

Understanding specifications for supported media.

Understanding specifications

Changing print settings.

Cards and envelopes

● Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid

cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged.

Use tightly constructed envelopes, and make sure the folds are sharply creased.

●

Load envelopes into the printer according to the icon on the tray.

●

Photo paper

Use the Best mode to print photographs. Note that in this mode, printing takes longer and more

●

memory is required from your computer.

Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up might

●

cause smearing.

12 Chapter 3 Using the printer ENWW

Transparencies

Insert transparencies with the rough side down and the adhesive strip pointing towards the back

●

of the printer.

Use the Best mode to print transparencies. This mode provides longer drying time and ensures

●

that the ink dries completely before the next page is delivered to the output tray. Allowing wet media to stack up might cause smearing.

Custom-size media

Use only custom-size media supported by the printer.

●

If your application supports custom-size media, set the media size in the application before

●

printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size media.

Understanding specifications for supported media

This section provides information regarding the sizes, types, and weights of media that the printer supports. It also provides information on the tray capacity.

NOTE An automatic two-sided printing accessory (duplex unit) comes with the HP Officejet

Pro K850dn Color Printer.

Supported media sizes

Media size Input tray Front manual

feed slot

Standard paper sizes

U.S. Letter

(215.9 by 279.4 mm; 8.5 by 11 inches)

Legal

(215.9 by 355.6 mm; 8.5 by 14 inches)

Super B

(330 by 483 mm; 13 by 19 inches)

(210 by 297 mm;

8.3 by 11.69 inches)

Rear manual feed slot

Auto duplex (duplex unit)

Manual duplex

Executive

(184.15 by 266.7 mm; 7.25 by 10.5 inches)

ENWW Selecting print media 13

Media size Input tray Front manual

feed slot

Rear manual feed slot

Auto duplex (duplex unit)

Manual duplex

Statement

(140 by 216 mm;

5.5 by 8.5 inches)

(148 by 210 mm;

5.83 by 8.27 inches)

(105 by 148 mm;

4.13 by 5.83 inches)

(257 by 364 mm;

10.1 by 14.3 inches)

B5 (JIS)

(182 by 257 mm;

7.2 by 10.1 inches)

Tabloid

(279.4 by 431.8 mm; 11 by 17 inches)

(297 by 420 mm;

11.7 by 16.5 inches)

A3+

(330 by 483 mm;

13.0 by 19.0 inches)

Banner A3

(297 by 420 mm;

11.7 by 16.5 inches)

Banner A4

(210 by 297 mm;

8.3 by 11.69 inches)

Banner Letter

(215.9 by 279.4 mm; 8.5 by 11 inches)

14 Chapter 3 Using the printer ENWW

Media size Input tray Front manual

feed slot

Rear manual feed slot

Auto duplex (duplex unit)

Manual duplex

Banner Tabloid

(279.4 by 431.8 mm; 11 by 17 inches)

Panorama A4

(210 by 594 mm;

8.27 by 23.39 inches)

Panorama

(101.6 by 254 mm; 4 by 10 inches)

Panorama

(101.6 by 279.4 mm; 4 by 11 inches)

Panorama

(101.6 by 304.8 mm; 4 by 12 inches)

Envelopes

Envelope #10

(104.9 by 241.3 mm; 4.13 by 9.5 inches)

Envelope Monarch

(98.5 by 190.5 mm; 3.88 by 7.5 inches)

HP Greeting Card Envelope

(111.25 by 152.4 mm; 4.38 by 6 inches)

Envelope A2

(111 by 146 mm;

4.37 by 5.75 inches)

Envelope DL

(110 by 220 mm;

4.33 by 8.66 inches)

ENWW Selecting print media 15

Media size Input tray Front manual

feed slot

Rear manual feed slot

Auto duplex (duplex unit)

Manual duplex

Envelope C5

(162 by 229 mm;

6.38 by 9.02 inches)

Envelope C6

(114 by 162 mm;

4.49 by 6.38 inches)

Envelope Kaku #2

(240 by 332 mm;

9.4 by 13.1 inches)

Japanese Envelope Chou #3

(120 by 235 mm;

4.7 by 9.3 inches)

Japanese Envelope Chou #4

(90 by 205 mm;

3.5 by 8.1 inches)

Cards

Index card

(76.2 by 127 mm; 3 by 5 inches)

Index card

(101.6 by 152.4 mm; 4 by 6 inches)

Index card

(127 by 203.2 mm; 5 by 8 inches)

Hagaki

(100 by 148 mm;

3.9 by 5.8 inches)

Ofuku Hagaki

(148 by 200 mm;

5.8 by 7.9 inches)

Photo media

Photo L

(89 by 127 mm;

3.5 by 5 inches)

16 Chapter 3 Using the printer ENWW

Media size Input tray Front manual

feed slot

Rear manual feed slot

Auto duplex (duplex unit)

Manual duplex

Photo L with tab

(89 by 127 mm;

3.5 by 5 inches)

Photo

(101.6 by 152.4 mm; 4 by 6 inches)

Photo with tab

(101.6 by 152.4 mm; 4 by 6 inches)

Photo with tab

(127 by 177.8 mm; 5 by 7 inches)

Photo

(203.2 by 254 mm; 8 by 10 inches)

Photo

(279.4 by 355.6 mm; 11 by 14 inches)

Photo

(304.8 by 304.8 mm; 12 by 12 inches)

Photo 10 by 15 cm

(100 by 150 mm; 4 by 6 inches)

Photo 10 by 15 cm with tab

(100 by 150 mm; 4 by 6 inches)

Other media

Custom

Supported media types

The following table lists the types of media you can use.

Media size Input tray and front and

rear manual feed slots

Manual duplex Auto duplex (duplex unit)

Standard paper

ENWW Selecting print media 17

Media size Input tray and front and

rear manual feed slots

Plain paper

Thick plain paper

HP Bright White Paper

HP Premium Paper

HP Premium Presentation Paper

HP Photo and Project Paper

Other inkjet papers

Photo papers

NOTE Photo media supports up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting

might temporarily use a large amount of hard disk space (400 MB or more) and will result in slower printing.

Manual duplex Auto duplex (duplex unit)

HP Photo Paper

Other photo papers

Transparencies

HP transparencies

Other transparency films

Specialty papers

HP Banner Paper

HP iron-on transfers

HP labels

HP note cards

HP holiday photo cards

Other specialty papers

Greeting cards

18 Chapter 3 Using the printer ENWW

Media size Input tray and front and

rear manual feed slots

HP greeting cards

HP photo greeting cards

Other greeting cards

Brochure papers

HP brochure papers

Other brochure papers

Manual duplex Auto duplex (duplex unit)

Supported media weights and capacities

Tray Type Weight Capacity

Input tray Paper

Envelopes Up to 15

Cards Up to 30

Transparencies or labels Up to 30

Front manual feed slot Paper

Envelopes Up to 5

Cards Up to 5

Transparencies or labels Up to 8

Rear manual feed slot Paper, envelopes, cards

Transparencies or labels One at a time

60 to 135 g/m2 (16 to 36 lb bond)

65 to 135 g/m2 (17 to 36 lb bond)

Up to 280 g/m2 (74 lb bond)

Up to 19 mm (0.75 inches) or up to 150 sheets plain paper

Up to 10 sheets

One at a time; thick media (up to 0.3 mm)

Duplex unit Paper

(Does not support banners, index cards, or envelopes)

Output tray All supported media Up to 100 sheets

Up to 135 g/m2 (36 lb bond)

ENWW Selecting print media 19

Tray Type Weight Capacity

Setting minimum margins

The document margins must match (or exceed) these minimum margin settings in portrait orientation.

Media Left and right margins Top margin Bottom margin

A3, A3+, B5, Legal, Super B, Tabloid

A4, A5, A6, B4, Letter, Executive, Statement

Cards 3.2 mm (0.13 inch) 3.0 mm (0.12 inch) 11.7 mm (0.46 inch)

Envelopes 3.2 mm (0.13 inch) 11.7 mm (0.46 inch) 11.7 mm (0.46 inch)

Photo 127 by 177.8 mm (5 by 7 inches); 203.2 by 254 mm (8 by 10 inches)

Photo L; 101.6 by 152.4 mm (4 by 6 inches); 10 by 15 cm (3.9 by 5.9 inches)

Photo with tab: L; 101.6 by

152.4 mm (4 by 6 inches); 10 by 15 cm (3.9 by 5.9 inches)

Photo 10 by 15 cm (3.9 by

5.9 inches)

5.1 mm (0.2 inch) 3.0 mm (0.12 inch) 11.7 mm (0.46 inch)

3.3 mm (0.13 inch) 3.0 mm (0.12 inch) 11.7 mm (0.46 inch)

3.2 mm (0.13 inch) 3.1 mm (0.12 inch) 11.7 mm (0.46 inch)

3.1 mm (0.12 inch) 3.1 mm (0.12 inch) 11.7 mm (0.46 inch)

3.1 mm (0.12 inch) 3.1 mm (0.12 inch) 3.1 mm (0.12 inch)

5.0 mm (0.2 inch) 3.1 mm (0.12 inch) 11.7 mm (0.46 inch)

20 Chapter 3 Using the printer ENWW

Loading media

This section explains how to load plain paper and standard media sizes and types into the input tray. Following are general guidelines for loading media into the tray:

If you are printing on thick paper (such as cardstock), you can use the rear manual feed slot. See

●

Printing with the front or rear manual feed slot.

If you are printing cards or envelopes, see

●

If you are printing one or just a few envelopes or sheets of paper, you can use the front manual

●

feed slot and leave your regular media in the input tray. See

feed slot.

To load media in the input tray

1. Raise the output tray. If the output tray is extended, close the tray.

2. Press the input tray lock and extend the input tray.

NOTE If the small media guide is in its open position, close it by moving it 90?

counterclockwise.

3. Press the button on top of the paper guide and slide the guide to the left to its outermost position.

Printing on special and custom-size media.

Printing with the front or rear manual

4. Insert a stack of media that does not exceed the height of the paper guide, print-side down along

the right side of the input tray until it stops.

ENWW Loading media 21

5. Press the button on top of the paper guide and slide the guide to the right until it stops at the

edge of the media.

6. Press the input tray lock and retract the tray until it stops at the edge of the media.

NOTE When 215.9 x 279.4 mm (8.5 x 11 inch) paper is loaded in the input tray, the tray

extension will close to the edge of the paper and leave a slight gap between the extension and the tray. The tray extends further to accommodate larger-sized media.

7. Lower the output tray.

8. Extend the output tray if necessary.

22 Chapter 3 Using the printer ENWW

Loading small media

To load small media in the input tray

NOTE You can also use the front manual feed slot. If you are printing on thick paper (such

as cardstock), you can use the rear manual feed slot. See

manual feed slot.

1. Raise the output tray and remove any media from the input tray.

2. Insert a stack of media that does not exceed the height of the paper guide, print-side down along

the right side of the input tray until it stops.

Printing with the front or rear

3. Open the small media guide by moving it 90 degrees clockwise from start to end position.

4. Press the button on top of the paper guide and slide the guide to the right until it stops at the

edge of the media.

ENWW Loading small media 23

5. Press the input tray lock and slide the tray in until the small media guide stops at the edge of the

media. As you slide the tray, the small media guide extends until it touches the edge of the media.

6. Lower the output tray.

7. When printing, select the appropriate media type and size from the printer driver. See

print settings.

Changing

24 Chapter 3 Using the printer ENWW

Changing print settings

You can change print settings (such as media size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the printer driver.

NOTE To set print settings for all print jobs, make the changes in the printer driver. For more

information about printer driver features in Windows, see the printer driver online help. For more information about printing from a specific application, see the documentation for that application.

To change settings from an application for current jobs (Windows)

1. Open the document you want to print.

2. On the File menu, click Print, and then click Setup or Properties. (Specific options may vary

depending on the application you are using.)

3. Change any other desired settings and click OK, Print, or a similar command.

To change default settings for all future jobs (Windows)

1. From the Windows desktop, click Start, point to Settings, and then click Printers. Or, click

Start, click Control Panel, and then click Printers and Faxes or Printers (depending on the

operating system).

2. Right-click the printer icon, and then choose Properties, Document Defaults, or Printing

Preferences.

3. Change any other desired settings and click OK.

To change settings (Mac OS)

1. On the File menu, click Page Setup.

2. Change any desired settings and click OK.

3. On the File menu, click Print.

4. Change any desired settings and click Print.

ENWW Changing print settings 25

Canceling a print job

You can cancel a print job using one of the following methods:

Control panel

▲

Press affect jobs waiting to be processed.

Windows

▲

Double-click the printer icon that appears in the lower right corner of the computer screen. Select the print job, and then press the Delete key on the keyboard.

Mac OS X

▲

Click the Print Center or Printer Setup Utility icon, and then double-click the printer icon. Select the print job and click Delete.

(Cancel button). This will clear the job that the printer is currently processing. It does not

26 Chapter 3 Using the printer ENWW

Printing with the front or rear manual feed slot

If you are printing one or just a few photos, envelopes, or sheets of paper, you can use the front manual feed slot and leave your regular media in the input tray.

The rear manual feed slot uses a straight paper path and is designed for printing single sheets of thick paper (up to 280 g/m

For information on media types and sizes supported by the manual feed slots, see

specifications for supported media.

Printing from the manual feed slots is performed in two stages: 1) changing the software settings, and 2) loading the media. The following sections contain procedures for performing each stage.

NOTE If the duplex unit is installed and you want to print using the rear manual feed slot,

replace the duplex unit with the rear-access panel.

) such as cardstock.

Understanding

Changing the software settings

Windows

1. Open the printer driver.

2. Click the Paper/Quality tab.

3. Select the manual feed option from the Source is drop-down list.

4. Change any other desired settings, and then click OK.

5. Print your document.

Mac OS

1. Click File, and then click Page Setup.

2. Select the media size, and then click OK.

3. Click File, and then click Print.

4. Open the Paper Type/Quality panel.

5. In the Paper panel, select the source.

6. Change any other desired settings, and then click Print.

Loading the front manual feed slot

NOTE If there are any printouts on the output tray, remove them before using the front

manual feed slot.

1. Extend the output tray.

2. Slide the paper guide to the left to its outermost position.

3. Lift the clear plastic flap and insert the media into the narrow opening between the output tray

and the plastic flap. Insert up to 10 sheets of paper or 5 cards or envelopes, print-side down into

ENWW Printing with the front or rear manual feed slot 27

the right side of the slot until the media stops. Insert envelopes with the flaps facing up and to the right.

4. Slide the paper guide to the right until it stops at the edge of the paper.

5. Press (Resume button) to proceed with printing.

To resume printing from the input tray, remove the paper from the front manual feed slot.

Loading the rear manual feed slot

1. If the duplex unit is installed, replace it with the rear-access panel.

28 Chapter 3 Using the printer ENWW

2. Slide the paper guide to the required media width.

3. Insert a sheet of media print-side up into the left side of the slot until the printer grips the media.

4. Press

(Resume button) to print.

5. If you are printing more than one page, press

sheet.

(Resume button) to print after inserting each

ENWW Printing with the front or rear manual feed slot 29

Printing on both sides (duplexing)

You can print on both sides of a sheet of media, either automatically by using the duplex unit or manually by turning the media over and feeding it into the printer again.

Guidelines for duplexing

Always use media that conforms to the printer specifications. See

●

for supported media.

Specify duplex options in your application or in the printer driver.

●

Do not print on both sides of transparencies, envelopes, photo paper, or glossy media. Jams

●

might occur with these media types.

●

Do not print on both sides of paper lighter than 16 lb bond (60 g/m (135 g/m

Several kinds of media require a specific orientation when you print on both sides of a page,

●

such as letterhead, preprinted paper, paper with watermarks, and paper with prepunched holes. When you print from a computer running Windows, the printer prints the first side of the media first. When you print from a computer using the Mac OS, the printer prints the second side first. Load the media with the front side facing down.

When printing finishes on one side of the media, the printer holds the media and pauses while

●

the ink dries. Once the ink dries, the media is pulled back into the printer and the second side is printed. When printing is complete, the media is dropped onto the output tray. Do not grab it before printing is complete.

● You can print on both sides of supported custom-size media by using the printer's manual duplex

capabilities. For a list of supported custom sizes, see

media.

). Jams might occur with these media types.

Understanding specifications for supported

Understanding specifications

) or heavier than 36 lb bond

Duplexing (Windows)

NOTE For automatic duplexing, ensure the duplex unit is properly installed. If the rear-

access panel is installed, the printer will print on one side (simplex).

To perform duplexing in Windows

1. Load the appropriate media. See

2. With a document open, on the File menu, click Print, and then choose Properties, Document

Defaults, or Printing Preferences.

3. Click the Finishing tab.

4. Select the Print on Both Sides check box.

5. For automatic duplexing, ensure that Use auto-duplex unit is selected. For manual duplexing,

ensure the option is cleared. See

6. To automatically resize each page to match the document's onscreen layout, ensure Preserve

Layout is selected. Clearing this option may result in unwanted page breaks.

Guidelines for duplexing and Loading media.

Guidelines for duplexing.

30 Chapter 3 Using the printer ENWW

7. Select or clear the Flip Pages Up check box depending on which way you want the binding. See

the graphics in the printer driver for examples.

8. Choose a booklet layout from the Booklet Layouts drop-down list, if desired.

9. Change any other desired settings, and then click OK.

10.Print your document.

NOTE If you are using a computer running Windows NT 4.0, click Continue in the dialog

box that appears to print the document. Otherwise, the printer does not start printing.

11.For manual duplexing, after the first side of the document is printed, follow the onscreen

instructions and reload the paper into the tray (blank-side down) or the front manual feed (blankside up) to complete printing.

Duplexing (Mac OS)

NOTE For automatic duplexing, ensure the duplex unit is properly installed. If the rear-

access panel is installed, the printer will print on one side (simplex).

To perform automatic duplexing in Mac OS

1. Load the appropriate media. See

2. On the File menu, click Print.

3. Open the Layout panel.

4. Select the option to print on both sides.

5. Select the desired binding orientation by clicking the appropriate icon.

6. Change any other desired settings, and then click OK or Print.

Guidelines for duplexing and Loading media.

ENWW Printing on both sides (duplexing) 31

Printing on special and custom-size media

This section provides information on how to print on media such as envelopes, photo paper, postcards, and transparencies, as well as custom-size media.

To print on special and custom-size media (Windows)

1. Load the appropriate media. See

2. With a document open, on the File menu, click Print, and then click Setup or Properties.

3. Click the Paper/Quality tab.

4. Select the media type from the Type is drop-down list.

5. Select the media size from the Size is drop-down list.

-Or-

Click Custom, enter the dimensions of the media, and then click OK.

6. Change any other desired settings, and then click OK.

7. Print your document.

To print on special and custom-size media (Mac OS)

1. Load the appropriate media. See

2. On the File menu, click Page Setup.

3. Select the media size.

4. To set a custom media size, complete the following steps:

Loading media.

a. Click Custom Paper Size in the Settings pull-down menu.

b. Click New, and then type a name for the size in the Paper Size Name box.

c. In the Width and Height boxes, type the dimensions and set the margins.

d. Click Done or OK, and then click Save.

5. On the File menu, click Page Setup, and then select the new custom size.

6. Click OK.

7. On the File menu, click Print.

8. Open the Color panel.

9. Click the Paper tab, and then select the media type.

10.Change any other desired settings, and then click Print.

32 Chapter 3 Using the printer ENWW

4 Configuring and managing the printer

This section provides information on managing the printer, configuring the printer in Windows or the Mac OS, and using the configuration page.

ENWW 33

Managing the printer

Overview of printer management tasks

The following table lists the printer tools that can be used to manage the printer.

For more information about the administrator tools listed in the table, see

Overview of printer

management tools.

NOTE Windows users can use the printer driver, Toolbox, EWS, control panel, HP Web

Jetadmin, and myPrintMileage. Mac OS users can use the printer driver, HP Printer Utility, EWS, and control panel.

For information about the HP Web Jetadmin software, open the HP Web Jetadmin software and see its documentation. For more information about myPrintMileage, go to the MyPrintMileage website and follow the onscreen instructions.

Task Tools

Printer driver Toolbox

Monitor the printer.

Operation and status

Media and supplies

Jobs and printer usage

(Windows)

HP Printer Utility (Mac OS)

Embedded Web server (EWS)

Printer lights reference

HP Web Jetadmin software

myPrintMile age

Administer the printer

Printer security

Configure jobaccounting options

Set language

Set up alerts and notifications

Upgrade firmware on the printer

Perform printer maintenance tasks

34 Chapter 4 Configuring and managing the printer ENWW

Task Tools

Configure network options

Configure network parameters

Monitor the printer

NOTE For information about opening and using specific management tools, see Overview of

printer management tools.

Tool Information

Toolbox (Windows)

HP Printer Utility (Mac OS)

Operation and status

Click the Printer Status tab.

▲

Media and supplies

Ink cartridge status: The ink-level information appears

▲

on the Printer Status tab. Click Cartridge Information for information about replacement ink cartridges and expiration dates.

Media and supplies

Open Information And Support, and then click

▲

Supplies Status.

Embedded Web server (EWS)

Control panel Status of jobs that are being processed, the operating status

Operation and status

▲ Printer status information: Click the Information tab,

and then click an option available on the left pane.

Media and supplies

Ink cartridge and printhead status: Click the

▲

Information tab, and then click Ink Supplies in the left pane.

Jobs and printer usage

● Accumulated ink and media usage: Click the

Information tab, and then click Usage in the left pane.

Job accounting: Click the Settings tab, and then click

●

Job Accounting in the left pane.

of the printer, and the status of ink cartridges and printheads.

For more information, see Understanding and printing the

configuration page.

ENWW Managing the printer 35

Tool Information

HP Web Jetadmin software

myPrintMileage

Supplies operation status and media and supplies information. See

Supplies media and supplies information. See

HP Web Jetadmin software.

myPrintMileage.

Administer the printer

This section contains information about administering the printer and modifying printer settings.

NOTE For information about opening and using specific management tools, see Overview of printer management tools.

Tool Task

Printer driver

Toolbox (Windows)

Perform printer maintenance tasks

Align printheads: Click the Services tab, click Service

●

this device, and then follow the onscreen instructions.

Clean printheads: Click the Services tab, click Service

●

this device, and then follow the onscreen instructions.

Perform printer maintenance tasks

Align printheads: Click the Printer Services tab, click

●

Align Printheads, and then follow the onscreen instructions.

HP Printer Utility (Mac OS)

Embedded Web server (EWS)

Clean printheads: Click the Printer Services tab, click

●

Clean Printheads, and then follow the onscreen instructions.

Perform printer maintenance tasks

Align printheads: Open Information And Support, click

●

Align, and then follow the onscreen instructions.

Clean printheads: Open Information And Support,

●

click Clean, and then follow the onscreen instructions.

Printer security

Modify the administrator password: Click the Settings

▲

tab, and then click Security in the left pane.

Set language

Set the language in EWS: Click the Information tab,

▲

and then click Language in the left pane.

Perform printer maintenance tasks

Align printheads: Click the Settings tab, click

●

Maintenance in the left pane, and then in the Printhead section click Align printheads in the drop-down list.

Clean printheads: Click the Settings tab, click

●

Maintenance in the left pane, and then in the Printhead

36 Chapter 4 Configuring and managing the printer ENWW

Tool Task

section click the appropriate cleaning level in the dropdown list.

Control panel Perform printer maintenance tasks

HP Web Jetadmin softwarealerts

myPrintMileage

●

Align printheads: Hold down then press

Clean printheads: See

●

For more information, see

Supplies security information and set up alerts and notifications. See

Supplies set up alerts and notifications. See

(Resume button) two times.

Printer lights reference.

HP Web Jetadmin software.

(Power button), and

To clean printheads automatically.

myPrintMileage.

Configure network options

This section contains information about configuring the printer's network settings.

For information about opening and using specific management tools, see

management tools. For a list of current settings, print a configuration page. See Understanding and printing the configuration page.

By factory default, all supported network protocols are turned on. However, turning off unused protocols can provide such benefits as decreasing network traffic that the printer generates and preventing unauthorized users from printing to the printer.

Tool Task

Overview of printer

Embedded Web server (EWS)

HP Web Jetadmin software

Configure network parameters

Set a static IP address: Click the Networking tab, select

▲

Manual IP from the IP Address Configuration option, enter the static IP address in the Manual IP Address box, enter the Manual Subnet Mask and Manual Default Gateway, if needed, and then click Apply.

NOTE It is not recommended that you assign

a static IP address to the printer. However, a static IP address might resolve certain setup and printing problems, such as a conflict with a personal firewall.

Supplies information about configuring network parameters.

HP Web Jetadmin software.

See

ENWW Managing the printer 37

Overview of printer management tools

Toolbox (Windows)

The Toolbox provides status and maintenance information about the printer. It also provides links to this guide for help in performing basic printing tasks and solving problems.

NOTE If the Toolbox was not installed with the other printer software components, you can

install it using the installation program on the Starter CD.

To monitor a printer on a shared port (for example, \\portname\printername) from a client machine, the Toolbox must be running on the server machine as well as on the client machine.

To open the Toolbox

1. From the Start menu at your computer, point to Programs.

2. Point to HP, point to the printer name, and then click the Toolbox icon.

The Toolbox contains tabs that you can use to view product information.

For more detailed information about the options on these tabs, right-click each option in the Toolbox window.

Printer Status tab

Selected printers: Displays a list of installed printers that are supported by the Toolbox.

●

Ink Level Information: Shows estimated ink levels for each cartridge.

●

Order Supplies: Provides access to a website where you can order printing supplies for the

●

printer online.

● Cartridge Information: Shows order numbers and expiration dates for the installed ink cartridges.

Preferences: Gives you the ability to set advanced Toolbox settings, such as selecting which

●

printer error messages appear, specifying whether you want to be notified by an audio alert when an error occurs, as well as the types of error messages that you want to see.

Information tab

Printer Information: Provides links to myPrintMileage and shows the printer hardware and

●

printhead health information. For more information, see

Help Information: Provides links to HP Instant Support and HP Total Care, as well as to this

●

guide for help in performing tasks and troubleshooting. It also provides instructions that guide you through registering the printer onscreen. For more information, see

myPrintMileage.

HP Instant Support.

38 Chapter 4 Configuring and managing the printer ENWW

Printer Services tab

The Printer Services tab provides utilities that help you maintain and test your printer. You can align and clean your print cartridges, or print a demo page.

Diagnose Print Quality: Click this button to open a dialog box, where you can print a page to

●

help you decide if you need to run any printer maintenance tools to improve print quality.

Test Paper Feed: Click this button to open a dialog box, where you can have the printer print 20

●

blank pages to ensure that the print path is free of obstructions and working properly.

Test Paper Skew: Click this button to open a dialog box, where you can print a page to help you

●

decide if the printer has a problem with paper skew.

Print Configuration Page: Click this button to print a printer configuration page. For more

●

information, see

Understanding and printing the configuration page.

● Align Printheads: Click this button to align the printheads. For more information, see the printheads.

Clean Printheads: Click this button to automatically clean the printheads. For more information,

●

To clean printheads automatically.

see

Calibrate Color: Click this button to balance color tints on printed pages. For more information,

●

Calibrating the color.

see

Configure Output Ramp: Click this button to open a dialog box, where you can turn on the

●

output ramp for printing in Fast Normal mode. Doing this might help prevent ink smears on printouts.

To align

HP Printer Utility (Mac OS)

The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the printheads, print configuration and test pages, order supplies online, and find website support information; for example, tools to complete printer maintenance tasks such as printer calibration.

To open the HP Printer Utility

1. From the Finder, select Computer from the Go menu.

2. Click Library, and then click Printers.

3. Click hp, click Utilities, and then click HP Printer Selector.

4. Select the printer, and then click Launch Utility.

HP Printer Utility panels

The utility contains the following panels:

Information And Support

Supplies Status: Displays ink levels and information for the print cartridges.

●

Device Information: Prints a configuration page that provides information about the printer.

●

Print Quality Diagnostics: Prints a diagnostics page.

●

Test Paper Feed: Prints 20 blank pages to ensure paper path is clear.

●

ENWW Managing the printer 39

Test Paper Skew: Checks for paper skew.

●

Clean: Cleans the printheads.

●

Align: Aligns the printheads for best possible print quality.

●

Calibrate Color: Adjusts color to correct problems with tint.

●

HP Support: Provides access to the HP website where you can register the printer, find support

●

for the printer, and find information about returning and recycling used printing supplies.

Printer Settings

Network Settings: Configure IP settings.

●

Additional Settings: Opens the Embedded Web Server.

●

Embedded Web server (EWS)

When the printer is connected to a network, you can use the printer's EWS to view status information, change settings, and manage the printer at your computer.

NOTE For a list of system requirements for the EWS, see Printer specifications. Some

settings might be restricted by the requirement for an EWS password. You can open and use the EWS without being connected to the Internet. However, some features will not be available.

Opening the EWS

NOTE To open the EWS from the Toolbox (Windows) or the HP Printer Utility (Mac OS), the

printer must be on a network and must have an IP address.

To open from a Web browser

▲ In a supported Web browser on your computer, type the IP address that has been assigned to

the printer. For example, if the IP address is 123.123.123.123, type the following address into the Web browser:

http://123.123.123.123

The IP address for the printer is listed on the configuration page; see

the configuration page.

To open from the Toolbox (Windows)

Open the Toolbox. For instructions, see

●

Click the Information tab, and then click Launch EWS.

●

To open from the HP Printer Utility (Mac OS)

Open Printer Settings, click Additional Settings, and then click Open Embedded Web Server.

▲

Toolbox (Windows).

Understanding and printing

After you open the EWS, you can bookmark it so that you can return to it quickly in the future.

▲

40 Chapter 4 Configuring and managing the printer ENWW

EWS pages

The EWS contains pages that you can use to view product information and change printer settings. The pages also contain links to other e-services.

Pages Contents

Information

Settings Shows the settings that have been configured for the printer

Networking Shows network status and the network settings that have

HP Web Jetadmin software

The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch mode), monitoring status (including levels for supplies), conducting remote diagnostics, and troubleshooting a wide variety of HP and non-HP network peripherals.

After the HP Web Jetadmin software has been installed, you can gain access to it from anywhere within your intranet by using a standard Web browser.

For more information or to download the software, see

www.hp.com/go/webjetadmin.

myPrintMileage

myPrintMileage is a service that HP provides to help you keep track of your device usage to help you forecast device usage and plan the purchase of supplies. It consists of the myPrintMileage website.

To use myPrintMileage, you must have the following:

Internet connection

●

Device connected

●

NOTE HP recommends that you enable myPrintMileage to send data for three to six months

to allow a meaningful amount of data to accumulate on the myPrintMileage website. To use the print accounting features, you must register for the service through the myPrintMileage site.

ENWW Managing the printer 41

On the myPrintMileage website, you can see the following items:

Print analysis, such as the amount of ink you have used, whether you use more black or color

●

ink, and the estimated number of pages you can print with the remaining amount of ink.

Print accounting, which allows you to generate reports showing usage data, cost per page, or

●

cost per job for a specific time period; export this data as Microsoft Excel spreadsheet files; and configure the e-mail alerts and notifications to receive print accounting reports.

Gaining access to myPrintMileage

Toolbox (Windows)

●

On the Information tab, click myPrintMileage, and then follow the onscreen instructions.

Embedded Web server

●

Click myPrintMileage in the Other Links section.

Windows taskbar

●

Right-click the Toolbox icon in the Windows taskbar, click myPrintMileage, and then select View my print usage.

NOTE Do not bookmark the Web pages that are used to open myPrintMileage. If you

bookmark the site and connect to it by using the bookmark, the pages will not contain the current information.

HP Instant Support

HP Instant Support is a suite of Web-based troubleshooting tools that help you quickly identify, diagnose, and resolve printing problems.

It provides the following information about your device:

Easy access to troubleshooting tips

●

Provides tips that are customized for your device.

● Resolution of specific device errors

Provides immediate access to information that can help you resolve error messages specific to your device.

To see a description of the problem, as well as recommendations for solving or preventing the problem, click the link within the message. To see a list of past device errors, click Alerts on the left side of the HP Instant Support page.

Notification of device driver and firmware updates

●

Alerts you when there is a firmware or driver update, a message appears on the HP Instant Support home page. Click the link within the message to go directly to the download section of the HP website.

Obtaining support services

●

Provides a list of the support services that are available for your device.

42 Chapter 4 Configuring and managing the printer ENWW

Managing ink and media usage (myPrintMileage)

●

Helps you manage and forecast printer supplies usage.

Self diagnostic testing for your device

●

Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured devices appears. When you select the device that you want to diagnose, HP Instant Support can help you with such tasks as making sure that you have the latest device driver available and gaining access to reports about the device status and detailed devicediagnostic information.

If any errors are detected during this process, you are given the option to perform updates to the device drivers or Jetdriver firmware or to perform detailed diagnostic tests on the device.

● HP expert help online (Active Chat)

Provides personalized help from an HP Total Care Representative over the Web at any time. Simply submit a question or a description of your problem. Your recent device history, system configuration, and any actions that you have attempted are automatically forwarded to HP (upon your approval) so that you will not need to describe the problem again. An HP Total Care Representative will respond online to solve your problem through a real-time Web chat.

Knowledge database

●

Use the HP knowledge database to quickly find answers to your questions.

Security and privacy

When you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status, is sent to HP. HP respects your privacy and manages this information according to the guidelines that are outlined in the HP Online Privacy Statement. See

country/us/eng/privacy.htm.

NOTE To view all the data that is sent to HP, select Source (for Internet Explorer and

Opera) or Page Source (for Netscape, Mozilla Firefox, or Safari) from the View menu in your Web browser.

Gaining access to HP Instant Support

Toolbox (Windows)

●

Click the Information tab, and then click HP Instant Support.

Embedded Web server

●

In a Web browser, type the IP address assigned to the device. This information is listed on the configuration page; see

In the Other Links section of the Information or Settings tab, click HP Instant Support.

NOTE Do not bookmark the Web pages that are used to open HP Instant Support. If you

bookmark the site and connect to it by using the bookmark, the pages will not contain the current information.

Understanding and printing the configuration page.

www.hp.com/

ENWW Managing the printer 43

HP Network Printer Setup Utility (Mac OS)

The HP Network Printer Setup Utility allows you to configure network settings for the printer. You can configure settings such as network location name, and settings such as TCP/IP address, router, and subnet mask.

To open the HP Printer Network Setup Tool

1. From the Finder, select Computer from the Go menu.

2. Select Library, and then select Printers.

3. Select hp, select Utilities, and then select HP Printer Network Setup Tool.

4. Follow the onscreen instructions to configure network settings for the printer.

HP Deskjet Control Panel (HP DJCP)

The HP Deskjet Control Panel (HP DJCP) allows you to gain access to useful printer features when you are printing from MS-DOS. The HP DJCP utility allows you to do the following tasks:

Adjust print settings. (Printing using special features is not supported.)

●

Specify the default printer from your MS-DOS program.

●

Set the symbol set for the language you are using in a document.

●

NOTE Changes made to settings in your MS-DOS program might override changes made to

the same settings in the HP DJCP.

For more information or to download the utility, see www.hp.com/support/officejetprok850.

44 Chapter 4 Configuring and managing the printer ENWW

Understanding and printing the configuration page

Use the configuration page to:

View current printer settings, ink supply status, and printhead health.

●

Help troubleshoot printer problems.

●

The configuration page also contains a log of recent events. If the printer is connected to a network, an additional network configuration page prints; this page shows the network settings for the printer.

For more information on HP Ink Supplies, see

HP supplies and accessories.

Understanding a configuration page

If you need to call HP, it is often useful to print the configuration page before calling.

Configuration page

1 Printer Information: Shows general printer information, such as the firmware version number, model name, and

amount of memory that is installed.

ENWW Understanding and printing the configuration page 45

Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges).

Printhead Status: Shows the printhead health status and whether the printhead needs to be replaced.

Event Log: Shows a log of recent events that have occurred.

Network configuration page

46 Chapter 4 Configuring and managing the printer ENWW

5 General Information: Shows information about the current status and connection type of the network, and other

information, such as the URL of the embedded Web server and the hardware address of the printer.

Network Status: This setting can be Ready or Offline. When the setting is Offline, it implies either that the IP is being assigned or negotiated by the DNS server, or that the AutoIP or the network is not available.

6 TCP/IP: Shows information on how the printer is configured, such as the hostname, IP address, subnet mask,

7 802.3 Wired: Shows information about the network connection.

8 Miscellaneous: Shows information, such as the total, unicast, broadcast packets transmitted and received, and

default gateway, server, and service name. Also contains a Config By field, which shows AutoIP if the printer is connected to a peer-to-peer network, and DHCP if the printer is assigned an IP address or is configured by a DHCP server.

the administrator details.

Admin Password: Shows Not Set if the administrator password for embedded Web server is disabled; otherwise, it shows Set.

Printing a configuration page

Printer driver

●

On the Services tab, click the Print Configuration Page button.

Toolbox (Windows)

●

On the Printer Services tab, click Print Configuration Page, and then click Print.

HP Printer Utility (Mac OS)

●

Open Information And Support. Click Device Information, and then click Print Configuration Page.

Control panel

●

Press and hold one time.

(Power button). While holding down the Power button, press (Cancel button)

ENWW Understanding and printing the configuration page 47

Configuring the printer (Windows)

You can connect the printer directly to a computer, or you can share the printer among other users on a network.

NOTE You must have administrator privileges to install a printer driver in Windows 2000 or

Windows XP.

Direct connection

You can connect the printer directly to your computer using a USB cable or an IEEE 1284-compliant bidirectional parallel cable.

NOTE Windows NT 4.0 does not support USB. Do not connect a USB and a parallel cable to

the printer at the same time. If you install the printer software and connect a printer to a computer running Windows, you can connect additional printers to the same computer with USB cables without reinstalling the printer software.

Installing printer software and sharing the printer

When setting up the printer, HP recommends that you connect the printer after installing the software because the installation program is designed to provide you with the easiest setup experience.

However, if you have connected the printer first, see

software.

Connecting the printer before installing the

Installing the software before connecting the printer (recommended)

To install the software before connecting the printer (recommended)

If your computer meets the system requirements, it is recommended that you install the Toolbox by selecting the full installation option. The Toolbox provides status and maintenance information about your printer. It also provides access to documentation and online help tools for solving printer problems. Without the Toolbox, you will not see printer error messages on your computer screen, and will not have access to the myPrintMileage website. For more information, see

1. Close any running applications.

2. Insert the Starter CD into the CD drive. The CD menu runs automatically.

If the CD menu does not start automatically, click Start, and then click Run. Browse to the CDROM drive for the computer, click Setup.exe, and then click Open. In the Run dialog box, click OK.

3. On the CD menu, click Install.

4. Follow the onscreen instructions to complete the installation.

5. When prompted, connect the USB or parallel cable to the computer and the printer. The Found

New Hardware wizard appears on the computer screen and the printer icon is created in the

Printers folder.

Toolbox (Windows).

NOTE You can connect the USB cable at a later time when you need to use the printer.

You can also share the printer with other computers using a simple form of networking known as locally shared networking. See

48 Chapter 4 Configuring and managing the printer ENWW

Sharing the printer on a locally shared network.

Connecting the printer before installing the software

To connect the printer before installing the software

If you connected the printer to the computer before installing the printer software, the Found New Hardware wizard appeared on the computer screen.

NOTE If you have turned on the printer, do not turn off the printer or unplug the cable from

the printer while the installation program is running. If you do so, the installation program will not finish.

1. In the Found New Hardware dialog box that provides the option for selecting a method to locate

the driver, select the advanced option and click Next.

NOTE Do not allow the Found New Hardware wizard to perform an automatic search for

the driver.

2. Select the check box for specifying the driver location, and then ensure that the other check

boxes are clear.

3. Insert the Starter CD into the CD-ROM drive. If the CD menu appears, close the CD menu.

4. Browse to locate the root directory on the Starter CD (for example, D:), and then click OK.

5. Click Next, and then follow the onscreen instructions.

6. Click Finish to close the Found New Hardware wizard. The wizard automatically starts the

installation program (this might take a short time). For Windows 98 and Windows Me, you must complete the installation program if you wish to install a non-English driver.

7. Complete the installation process.

NOTE The setup program provides options to install non-driver components such as the

Toolbox, which you are recommended to install. For instructions about installing these components, see can also share the printer with other computers using a simple form of networking known as locally shared networking. See

Installing the software before connecting the printer (recommended). You

Sharing the printer on a locally shared network.

Sharing the printer on a locally shared network

To share the printer on a locally shared network

In a locally shared network, the printer is connected directly to the USB or parallel connector of a selected computer (known as the server) and is shared by other computers (clients).

ENWW Configuring the printer (Windows) 49

NOTE When sharing a directly connected printer, use the computer with the newest

operating system as the server. For example, if you have a computer running Windows 2000 and another computer running an older version of Windows, use the computer running Windows 2000 as the server. Use this configuration only in small groups or when usage is low. The computer that is connected to the printer is slowed down when many users print to the printer.

1. From the Windows desktop, click Start, point to Settings, and then click Printers. Or, click

Start, click Control Panel, and then click Printers and Faxes or Printers (depending on the

operating system).

2. Right-click the printer icon, click Properties, and then click the Sharing tab.

3. Click the option to share the printer, and then give the printer a share name.

4. If you are sharing the printer with client computers that use other versions of Windows, you can

click Additional Drivers to install their drivers as a convenience to them. This optional step requires you to have the Starter CD in your CD drive.

Network connection

If the printer has network capability, the printer can be shared in a network environment by connecting it directly to the network. This type of connection offers the ability to manage the printer using the embedded Web server from any computer on the network.

Installing printer software and sharing the printer

Choose the installation option for the type of network you have:

Client/server network: If your network has a computer acting as a dedicated print server, install

●

the printer software on the server ( install the printer software on the client computers (

computers).

Peer-to-peer network: If you have a peer-to-peer network (a network without a dedicated print

●

server), install the software on the computers that will be using the printer (

software for a network printer).

In addition, you can connect to a network printer in both types of networks using the Add Printer wizard in Windows (

Installing the printer driver using Add Printer).

Installing the printer software for a network printer), and then

Installing the printer software on client

Installing the printer

Installing the printer software for a network printer

Use the following steps to install the printer software in the following networking scenarios:

Your network has a computer acting as a dedicated print server

●

You have a peer-to-peer network (a network without a dedicated print server)

●

To install the printer software for a network printer

1. Connect the printer to the network.

2. Close any programs that are open.

3. Insert the Starter CD into the CD-ROM drive. The CD menu starts automatically.

50 Chapter 4 Configuring and managing the printer ENWW

If the CD menu does not start automatically, click Start, and then click Run. Browse to the CDROM drive for the computer, click Setup.exe, and then click Open. In the Run dialog box, click OK.

4. Click Install and follow the onscreen instructions to complete the installation.

5. If you are going to share this printer with other computers on the network, follow these steps:

a. From the Windows desktop, click Start, point to Settings, and then click Printers. Or, click

Start, click Control Panel, and then click Printers and Faxes or Printers (depending on the

operating system).

b. Right-click the printer icon, click Properties , and then click the Sharing tab.

c. Click the option to share the printer, and then enter a share name for the printer.

d. If you are sharing the printer with client computers that use other versions of Windows, click

Additional Drivers.

e. In the Additional Drivers window, click the applicable operating systems, and then follow

the onscreen instructions.

6. To share the printer with other computers on the network, see

client computers.

Installing the printer software on

Installing the printer software on client computers

After the printer drivers have been installed on the computer that is acting as the print server, the printing functionality can be shared. Individual Windows users who want to use the network printer must install the software on their computers (clients).

A client computer can connect to the printer in the following ways:

In the Printers folder, double-click the Add Printer icon and follow the instructions for a network

●

installation. (See

On the network, browse to the printer and drag it to your Printers folder.

●

Add the printer and install the software from the INF file on your network.

●

On the Starter CD, the INF files are stored in folders that use the following format: <CD drive>: \Drivers\<operating system>\<language>.

For example, if your CD drive letter is D, then D:\Drivers\Win2k_XP\English would contain the English INF file for Windows 2000, Windows Server 2003, and Windows XP.

Installing the printer driver using Add Printer.)

Installing the printer driver using Add Printer

NOTE If the printer server computer is running Windows NT 4.0 and the client computer is

running Windows 2000 or XP, you must create a locally shared port on the client computer. See “To create a locally shared port” below.

ENWW Configuring the printer (Windows) 51

To install the printer driver using Add Printer

1. From the Windows desktop, click Start, point to Settings, and then click Printers. Or, click

Start, click Control Panel, and then click Printers and Faxes or Printers (depending on the

operating system).

2. Double-click Add Printer, and then click Next.

3. Select Network Printer or Network Printer Server.

4. Click Next.

5. Do one of the following:

Type in the network path or queue name of the shared printer, and then click Next. Click

●

Have Disk when prompted to select the printer model.

● Click Next, and then locate the printer in the Shared printers list.

6. Click Next, and then follow the onscreen instructions to complete the installation.

To create a locally shared port

1. From the Windows desktop, click Start, point to Settings, and then click Printers. Or, click

Start, click Control Panel, and then click Printers and Faxes or Printers (depending on the

operating system).

2. Right-click the printer icon, click Properties, and then click the Ports tab.

3. Click Add Port, click Local Port, and then click New Port.

4. Enter a name for the new port, then click OK, and then click Close.

5. Click Close again.

52 Chapter 4 Configuring and managing the printer ENWW

Configuring the printer (Mac OS)

You can use the printer with a single Macintosh computer using a USB cable, or you can share the printer among other users on a network.

Installing the software for network or direct connection

To install the software for network or direct connection

1. Connect the printer to the computer with the USB cable or to the network with a network cable.

2. Insert the Starter CD into the CD-ROM drive.

3. Click Install Driver and follow the onscreen instructions.

4. Select your connection type, click Done, and then follow the onscreen instructions.

5. If open, close the Print Center or Printer Setup Utility.

6. If necessary, share the printer with other Macintosh computer users.

Direct connection: Share the printer with the other Macintosh computer users. For more

●

information, see

Network connection: Individual Macintosh computer users who want to use the network

●

printer must install the printer software on their computers.

Sharing the printer on a locally shared network.

Sharing the printer on a locally shared network

When you connect the printer directly, you can still share the printer with other computers using a simple form of networking known as locally shared networking. Use this configuration only in small groups or when usage is low. The computer that is connected to the printer is slowed down when many users print to the printer.

Basic requirements for sharing in a Macintosh environment include the following items:

The Macintosh computers must be communicating on the network using TCP/IP, and the

●

Macintosh computers must have IP addresses. (AppleTalk is not supported.)

The printer that is being shared must be connected to a built-in USB port on the host Macintosh

●

computer.

Both the host Macintosh computer and the client Macintosh computers that are using the shared

●

printer must have printer-sharing software installed and the printer driver or PPD for the printer that is installed. (You can run the installation program to install the printer sharing software and associated Help files.)

The client Macintosh computers should have the appropriate HP printer drivers installed.

●

The client Macintosh computers must be PowerMac computers.

●

For more information about USB printer sharing, see the support information that is available on the Apple website (

www.apple.com) or the Mac Help on the computer.

ENWW Configuring the printer (Mac OS) 53

To share among computers with the same operating system

1. Turn on printer sharing on the Macintosh computer (the host) that is connected to the printer:

Open System Preferences, click Sharing, click Services, and then select the Printer Sharing check box.

2. To print from the other Macintosh computers (the clients) on the network, preselect the printer in

Sharing. Then, choose the neighborhood where the printer is shared and select the printer.

54 Chapter 4 Configuring and managing the printer ENWW

Uninstalling the printer software

Uninstalling the printer software (Windows)

If you are using Windows 2000 or Windows XP, you must have administrator privileges to uninstall the printer software.

To uninstall the printer software

1. If the computer is connected directly to the computer using a USB cable, disconnect the printer.

2. Close any applications that are running.

3. From the Windows desktop, click Start, and then click Control Panel.

4. Double-click Add/Remove Programs.

5. Select the printer software that you wish to remove, and then click the button for adding or

removing software.

6. Follow the onscreen instructions to remove the software.

NOTE If the uninstall process fails, restart the computer and complete the steps above

to uninstall the software.

If the software was not successfully installed or the installation program could not be found, complete the following steps to run the uninstaller utility. (The uninstaller utility is not available for computers running Windows NT 4.0.)

7. Disconnect the printer from the computer.

8. On the computer, restart Windows.

9. Insert the Starter CD in the CD drive, click Utilities, and then click the Uninstaller.

Uninstalling the printer software (Mac OS)

To uninstall the printer software

1. If the computer is connected directly to the computer using a USB cable, disconnect the printer.

2. Restart the computer.

NOTE If you do not restart the computer before you uninstall the software, some files

are not removed from your computer when you run the Uninstall option.

3. Insert the Starter CD into the CD drive.

4. Double-click the CD icon on the desktop.

5. Double-click the setup icon and follow the onscreen instructions.

6. When the Main Installation dialog box appears, select Uninstall from the drop-down list located

in the upper-left part of the dialog box.

7. Follow the onscreen instructions to remove the printer software.

ENWW Uninstalling the printer software 55

56 Chapter 4 Configuring and managing the printer ENWW

5 Maintaining and troubleshooting

This section provides information on maintaining ink cartridges and printheads, calibrating color and line feed, using the configuration page, and troubleshooting various problems.

ENWW 57

Replacing the ink cartridges

You can check the ink levels from the Toolbox (Windows) or the embedded Web server. For information about using these tools, see

After removing a cartridge from its package, install it right away. Do not remove a cartridge from the printer for long periods of time.

CAUTION HP recognizes customer's choice, but cannot guarantee the quality or reliability of

non-HP ink cartridges. Printer services or repairs required as a result of using non-HP or refilled ink cartridges is not covered under warranty.

NOTE To find out which ink cartridges work with your printer, see HP supplies and accessories.

To replace an ink cartridge

1. Press and release to open the ink cartridge cover.

Overview of printer management tools.

58 Chapter 5 Maintaining and troubleshooting ENWW

2. Remove the ink cartridge that requires replacement by grasping it between your thumb and

forefinger and pulling it firmly toward you.

3. Remove the new ink cartridge from its package.

4. Insert the cartridge into its own color-coded slot. Press down firmly on the cartridge to ensure

proper contact.

5. Close the ink cartridge cover.

ENWW Replacing the ink cartridges 59

Maintaining the printheads

If printed characters are incomplete, or dots or lines are missing from printouts, this might be caused by clogged ink nozzles and you might need to clean the printheads. To find out which printheads work with your printer, see

When the quality of printouts deteriorates, complete the following:

HP supplies and accessories.

Check the health of the printheads. See

●

Align the printheads. See

●

Initiate the automatic printhead cleaning process. See

●

Manually clean the printhead contacts. See

●

Replace the printheads, if the problems persist after cleaning. See

●

CAUTION HP is not responsible for damage to the printer that results from modifying the

printheads.

To align the printheads.

To check printhead health.

To clean printheads automatically.

To clean the printhead contacts manually.

Replacing the printheads.

To check printhead health

Use the following means to check the printhead health. If the status of any printhead is bad, clean or replace the printhead.

Toolbox (Windows)

Open the Toolbox. Click the Information tab, and then click Printhead Health.

Embedded Web server

Open the embedded Web server. Click the Information tab, and then click Ink Supplies in the left pane.

Configuration page

From the control panel, print a printer configuration page by holding down pressing

Check the message in the Printhead health line of the Printhead Status section of the configuration page. See

(Cancel button) once, and then releasing the Power button.

Understanding and printing the configuration page.

(Power button),

To align the printheads

Whenever you replace a printhead, the printer automatically aligns the printheads to ensure the best print quality. However, if the appearance of your printed pages indicates that the printheads are misaligned, you can align them manually.

Printer driver

● In Windows 2000 or XP, click the Services tab, click Service this device, and then follow the

onscreen instructions.

In Windows 98, click the Services tab, click Align Printheads, and then follow the onscreen

●

instructions.

60 Chapter 5 Maintaining and troubleshooting ENWW

Toolbox (Windows)

▲ Click the Printer Services tab, and then click Align Printheads.

HP Printer Utility (Mac OS)

▲ Open Information And Support , click Align, and then follow the onscreen instructions.

Embedded Web server

1. Open the embedded Web server.

2. Click the Settings tab.

3. Click Maintenance in the left pane.

4. In the Printhead section, click Align printheadsin the drop-down list.

Control panel

Hold down

(Power button).

2. Press

(Resume button) two times.

To clean printheads automatically

NOTE Clean the printheads only when necessary; cleaning uses ink and shortens the life of

the printheads. There are three levels of cleaning available. After one level of cleaning, perform the next level of cleaning only if the results are not satisfactory.

Printer driver

In Windows 2000 or XP, click the Services tab, click Service this device, and then follow the

●

onscreen instructions.

In Windows 98, click the Services tab, click Clean Printheads, and then follow the onscreen

●

instructions.

Toolbox (Windows)

▲ Click the Printer Services tab, and then click Clean Printheads

HP Printer Utility (Mac OS)

Open Information And Support, click Clean, and then follow the onscreen instructions.

▲

Embedded Web server

1. Open the embedded Web server.

2. Click the Settings tab.

3. Click Maintenance in the left pane, and then click the appropriate cleaning level in the drop-

down list in the Printhead section.

ENWW Maintaining the printheads 61

Control panel

Press and hold

2. While holding down the button, do one of the following.

NOTE Perform the next level of cleaning only if results from the previous level are not

satisfactory.

a. For level 1 cleaning: Press (Resume button) five times.

(Power button).

b. For level 2 cleaning: Press

c. For level 3 cleaning: Press

Release

(Power button). The printer begins the cleaning process.

(Resume button) six times.

(Resume button) seven times.

To clean the printhead contacts manually

CAUTION Manually clean the printhead contacts only after you have attempted to clean the

printheads automatically. See sensitive electronic components that can be damaged easily.

1. Open the top cover.

2. Make sure the printer is turned on.

3. Wait two or three seconds and unplug the printer power cord.

NOTE Do not turn the printer off by pressing (Power button). This causes the print

carriage to move out of reach.

4. Lift to open the printhead latch.

To clean printheads automatically. Printhead contacts contain

62 Chapter 5 Maintaining and troubleshooting ENWW

5. Lift the handle of a printhead and use it to pull the printhead out of its slot.

ENWW Maintaining the printheads 63

6. Carefully remove any ink from the contact pads on the printhead using a dry cotton swab or a

soft, dry, lint-free cloth that will not come apart or leave fibers behind.

CAUTION Only wipe the contact pads. Wiping the nozzles (located on the underside of

the printhead) can cause severe damage to the printhead.

7. If some residue remains, slightly moisten the swab with distilled, filtered, or bottled water, and

continue wiping until the contacts are clean.

CAUTION Avoid using drinking water or alcohol, which could damage the printheads.

8. After cleaning, place the printhead on a sheet of paper or paper towel.

9. Clean the contact points in the printhead slot inside the printer with a dampened cotton swab.

Before re-inserting the printheads, make sure all the electrical contacts have had at least five minutes to dry.

10.Plug in the power cord and turn on the printer. The control panel should still indicate that a

printhead is missing.

11.Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure proper

contact.

NOTE If you are installing a new printhead, remove the new printhead from its package,

and then remove its protective tape.

12.Pull the printhead latch all the way forward, and then press down to ensure that the latch is

properly engaged. You might have to apply some pressure to engage the latch.

64 Chapter 5 Maintaining and troubleshooting ENWW

13.Close the top cover.

14.Where necessary, repeat the above steps for the remaining printheads.

15.If you installed a new printhead, wait while the printer initializes it and prints an alignment page. If

you removed and reinserted printheads but did not install a new printhead, print an alignment page manually. See

If the alignment page does not print, make sure the printhead latch and all covers are securely closed.

To align the printheads.

ENWW Maintaining the printheads 65

Replacing the printheads

NOTE To find out which printheads are compatible with your printer, see HP supplies and

accessories.

NOTE Only replace printheads after you have attempted to clean the printheads. See To clean printheads automatically and To clean the printhead contacts manually.

1. Open the top cover.

2. Lift to open the printhead latch.

66 Chapter 5 Maintaining and troubleshooting ENWW

3. Lift the handle of a printhead and use it to pull the printhead out of its slot.

ENWW Replacing the printheads 67

4. Remove the new printhead from its package, and then remove the protective tape.

68 Chapter 5 Maintaining and troubleshooting ENWW

5. Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure proper

contact.

ENWW Replacing the printheads 69

6. Pull the printhead latch all the way forward, and then press down to ensure that the latch is

properly engaged. You might have to apply some pressure to engage the latch.

7. Close the top cover, and then wait while the printer initializes the printheads and prints the

alignment pages.

70 Chapter 5 Maintaining and troubleshooting ENWW

Diagnosing the print quality

To verify the print quality of the printer, you can perform print quality diagnostics, which involves printing of test patterns. This will help you decide whether to run any maintenance tools to improve the print quality of your printouts.

Printer driver

In Windows 2000 or XP, click the Services tab, click Service this device, and then follow the

●

onscreen instructions.

In Windows 98, click the Services tab, click PQ (print quality) diagnostic page, and then follow

●

the onscreen instructions.

Toolbox (Windows)

Click the Printer Services tab, click PQ (print quality) diagnostic page, and then follow the

▲

onscreen instructions.

HP Printer Utility (Mac OS)

Open Information And Support, click Print Quality Diagnostics, and then follow the onscreen

▲

instructions.

ENWW Diagnosing the print quality 71

Testing the paper feed

If you encounter frequent jams, perform a paper feed test to ensure that the paper path of the tray or duplex unit is clear. The process will feed 20 blank pages.

Printer driver

●

Click the Services tab, click Service this device, and then follow the onscreen instructions.

Toolbox (Windows)

●

Click the Printer Services tab, click Test Paper Feed, and then follow the onscreen instructions.

HP Printer Utility (Mac OS)

●

Open Information And Support, click Test Paper Feed, and then follow the onscreen instructions.

72 Chapter 5 Maintaining and troubleshooting ENWW

Testing media skew

If information on the printed pages is consistently slanted, perform a paper skew test and check if the skew is within the acceptable range for the printer.

Printer driver

●

Click the Services tab, click Service this device, and then follow the onscreen instructions.

Toolbox (Windows)

●

Click the Printer Services tab, click Test Paper Skew, and then follow the onscreen instructions.

HP Printer Utility (Mac OS)

●

Open Information And Support, click Test Paper Skew, and then follow the onscreen instructions.

ENWW Testing media skew 73

Calibrating the color

Whenever you replace a printhead, the printer automatically calibrates the colors to ensure the best print quality. If you are not satisfied with the appearance of the colors, you can calibrate colors manually.

Printer driver

●

In Windows 2000 or XP, click the Services tab, click Service this device, and then follow the onscreen instructions.

In Windows 98, click the Services tab, click Calibrate Color, and then follow the onscreen instructions.

Toolbox (Windows)

●

Click the Printer Services tab, click Calibrate Color, and then follow the onscreen instructions.

HP Printer Utility (Mac OS)

●

Open Information And Support, click Calibrate Color, and then follow the onscreen instructions.

74 Chapter 5 Maintaining and troubleshooting ENWW

Troubleshooting

Troubleshooting tips and resources

For a paper jam problem, see

●

For paper-feed problems, such as the paper skew, see

●

Some printer problems can be resolved by resetting the printer.

To reset the printer

Press

2. Disconnect the power cord from the printer.

3. Wait about 10 seconds, and then reconnect the power cord.

Press

(Power button) to turn off the printer.

(Power button) to turn on the printer.

Clearing jams.

Resolving paper-feed problems.

General troubleshooting tips

Ensure the following:

Power light is on and not blinking. When the printer is first turned on, it takes approximately 45

●

seconds to start up.

● No error messages appear on the computer screen.

No lights on the control panel are on or blinking. See

●

Printer lights reference.

Power cord and other cables are working and firmly connected to the printer. Make sure the

●

printer is connected firmly to a functioning alternating current (AC) power outlet and is turned on.

Printer specifications for voltage requirements.

See

● Media is loaded correctly in the tray and is not jammed in the printer. See

Printheads and ink cartridges are properly installed in their correct color-coded slots. Press down

●

firmly on each one to ensure proper contact. Ensure you have removed the tape from each printhead.

Printhead latch and all covers are closed.

●

Rear-access panel or automatic two-sided printing accessory (duplex unit) is locked into place.

●

All packing tapes and materials are removed from the printer.

●

Printer can print a configuration page. See

●

The printer is set as the current or default printer. For Windows, set the printer as the default in

●

the Printers folder. For Mac OS, set the printer as the default in the Print Center or Printer Setup Utility. For more information, see your computer's documentation.

Pause Printing or Use printer offline is not selected if you are using a computer running

●

Windows.

You are not running too many programs when you are performing a task. Close programs that

●

you are not using or restart the computer before attempting the task again.

Understanding and printing the configuration page.

Loading media.

ENWW Troubleshooting 75

If the printer is connected directly to a computer, it is set up to point to the correct port.

●

If the printer is connected to a network, the correct IP address is used.

●

Resolving printing problems

Printer shuts down unexpectedly

Check power and power connections.

Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See

Printer specifications for voltage requirements.

All printer lights are blinking

A non-recoverable error has occurred.

Reset the printer. See

If the problem persists, contact HP. See

Troubleshooting.

Support and warranty.

Printer is not responding (nothing prints)

Check printer setup

General troubleshooting tips.

See

Check the printhead initialization

When new printheads are installed, the printer automatically prints two alignment pages to align the printheads. This process takes about eight minutes. Once the process starts you cannot print until the automatic alignment pages have been printed.

When printheads are removed and then reinserted in the printer, the alignment pages do not print automatically. See

Check the printer software installation

If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the printer software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the printer software. See

Check cable connections

To align the printheads.

Uninstalling the printer software.

Make sure both ends of the cable (USB, parallel, or network) are secure.

●

If the printer is connected to a network, check the following:

●

Verify that the Link light on the back of the printer is on.

●

Make sure you are not using a phone cord to connect the printer.

●

The network hub, switch, or router is on and working properly.

●

76 Chapter 5 Maintaining and troubleshooting ENWW

Check printer setup for network environment

Ensure the correct printer software and printer software port are being used. For more information about network connections, see or the documentation provided by your network vendors.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall.

If disabling the firewall allows you to communicate with the printer, you might want to assign the printer a static IP address and re-enable the firewall. See

Configuring the printer (Windows), Configuring the printer (Mac OS),

Configure network options.

Printer does not accept printhead

Inspect the printhead

Remove the printhead and make sure the protective tape has been removed completely from the printhead.

Clean the printhead

Complete the printhead cleaning procedure. See

Turn off the printer after removing the printhead

After removing the printhead, turn the printer off, and then turn on the printer without the printhead installed. After the printer has restarted, reinsert the printhead.

To clean printheads automatically.

Printer takes a long time to print

Check the system configuration

Make sure the computer meets the minimum system requirements for the printer. See

specifications.

Check the port setting

The port setting configuration in your system might not be set to ECP.

See the documentation that came with the computer for information on how to change the port setting, or contact the computer manufacturer.

Check the printer software settings

The printer prints slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the printer software. See

Changing print settings.

Printer

NOTE The recommended print quality setting for printing photos is Best.

Blank page printed

ENWW Troubleshooting 77

Check media settings

Make sure the page settings in the printer software matches the width and length of media loaded in the tray. See

Check the parallel port on your computer

If you are using a parallel cable, make sure the printer is connected directly to the parallel port. Avoid sharing the port with other devices, such as a Zip drive or other printers.

Changing print settings.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the paper guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded. See

Check the media size

Content on a page might be cut off if the document size is larger than the media that you are

●

using.

Make sure the media size selected in the printer driver matches the size of media loaded in the

●

tray.

Loading media.

If you are using a computer running Windows, select Emulate LaserJet Margins in the printer

●

driver to print a LaserJet formatted document.

Check margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer. See

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the settings in the printer driver.

Check the Preserve Layout setting (Windows)

If you are using a duplex unit to do automatic duplex printing, ensure Preserve Layout is selected in the printer driver. Clearing this option might result in unwanted page breaks. See

sides (duplexing).

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Setting minimum margins.

Printing on both

If the solutions do not work, the problem might be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts; or refer to the application's documentation, or contact the software manufacturer for specific help.

78 Chapter 5 Maintaining and troubleshooting ENWW

Poor print quality and unexpected printouts

Check the printheads and ink cartridges

Replace any clogged or worn printheads or low ink cartridges (see Maintaining the printheads), and try to print again.

Check the paper quality

The paper might be too moist or too rough. Make sure the media used meets HP specifications (see

Selecting print media), and try to print again.

Check the type of media loaded in the printer

Make sure the tray supports the type of media you have loaded. See

●

specifications for supported media.

Make sure you have selected the tray in the printer driver that contains the media you want to

●

use. See

Changing print settings.

Understanding

Check the printer location and length of USB cable

See Check the printer location and length of USB cable.

Meaningless characters print

If an interruption occurs to a job that is printing, the printer might not recognize the rest of the job.

Cancel the print job and wait for the printer to return to the ready state. If the printer does not return to the ready state, cancel all jobs, and wait again. When the printer is ready, resend the job. If prompted by the computer to retry the job, click Cancel.

Check cable connections

If the printer and computer are connected with a USB or parallel cable, the problem might be due to a poor cable connection or a cable that is not in working condition.

Make sure the cable connections at both ends are secure. If the problem persists, turn off the printer, disconnect the cable from the printer, turn on the printer without connecting the cable, and delete any remaining jobs from the print queue. When the Power light is on and not flashing, reconnect the cable.

Check the document file

The document file might be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available.

Check the symbol set

If you are using MS-DOS, use the HP DJCP to set the appropriate symbol set for the language of your document. See

HP Deskjet Control Panel (HP DJCP).

Ink is smearing

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Check print settings

When you print documents that use a large quantity of ink, allow more time to dry before

●

handling the printouts. This is especially true for transparencies. In the printer software, select the Best print quality. Also increase the ink drying time and reduce the ink saturation using an ink slider in conjunction with drying time under Advanced Printing Features (Windows) or Ink Features (Mac OS) in the printer software. However, note that decreasing ink saturation might give printouts a "washed-out" quality.

Color documents that have rich, blended colors can wrinkle or smear when printed using the

●

Best print quality. Try using the other print mode to reduce ink, or use HP Premium Paper designed for printing vivid color documents. See

Changing print settings.

Check the media type

When using recycled media, you might need to lower the ink volume in the printer software.

●

However, if you lower the ink volume too much, the output might appear washed out.

Some types of media do not accept ink well; ink will dry more slowly and smearing might occur.

●

Selecting print media.

See

Check the margin settings

If you are using a computer running Windows, make sure the option to minimize margins is not selected.

Clean the inside of the automatic two-sided printing accessory

After extensive printing, ink might be deposited on the inside of the duplex unit causing ink to smear when printing on both sides of the paper. To remove the deposited ink, use a lint free cloth to clean the inside of the duplex unit.

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Clean the print zone of the printer

After extensive printing, ink might be deposited on the print zone of the printer, causing ink to smear on the non-printed side of the media or the edge of a stack of printed media. To remove the deposited ink, use a lint free cloth to clean the print zone, including the plastic ridges.

Enable the printer's output ramp

When printing in Fast Normal (default) print mode, the printer does not use the output ramp to hold each printed page before releasing it onto the output tray. If the printer starts printing the next page while the printed page is still drying on the output tray, the newly printed page might rub against the printed page on the output tray, causing ink to smear. Severity of smearing depends on the amount of ink used on each printed page.

To prevent the printed pages from rubbing against each other, print using the Normal or Best print mode.

Alternatively, in the Toolbox, turn on the output ramp for printing in Fast Normal mode. Click the Printer Services tab, and then click Configure Output Ramp. See

Toolbox (Windows).

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Ink is not filling the text or graphics completely

Check the ink cartridges

Ink cartridges might have run out of ink. Replace any empty cartridge. Or try removing and reinstalling the cartridges, make sure they snap firmly into place. See

Check the media type

Replacing the ink cartridges.

Some media types are not suitable for use with the printer. See

Selecting print media.

Output is faded or dull colored

Check the print mode

The Fast Normal printer mode allows you to print at a faster rate. It is good for printing drafts. For better results, select Normal or Best. See

Check the paper type setting

When printing on transparencies or other special media, select the corresponding media type in the printer driver. See

Check the ink cartridges

If lines in the text or image are broken or do not print properly, one or more of the ink cartridges might have run out of ink or are defective. Replace these cartridges with new ones.

Printing on special and custom-size media.

Changing print settings.

Colors are printing as black and white

Make sure Print in Grayscale is not selected in the printer driver.

Wrong colors are printing

Check print settings

Make sure Print in Grayscale is not selected in the printer driver.

Check the printheads

Whenever print quality noticeably decreases, you might need to clean the printheads. See

Maintaining the printheads.

Printout shows bleeding colors

Check print settings

Some media type settings (such as Transparency Films and Photo Papers) and print quality settings (such as Best) require more ink than others. When you choose different print settings in the printer driver, make sure you select the correct media type. See

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Changing print settings.

Check ink cartridges

Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer. HP does not guarantee or support refilled ink cartridges. For ordering information, see

HP supplies and accessories.

Colors do not line up properly

Check printheads

The printheads are not automatically aligned when a printhead is replaced. However, you might notice improvement in the print quality by performing the alignment procedure yourself. See

Maintaining the printheads.

Check graphics placement

Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page.

Lines or dots are missing from text or graphics

The printheads or printhead contact pads might need cleaning. See Maintaining the printheads.

Resolving paper-feed problems

For information on resolving jams, see Clearing jams.

Media is not supported for the printer or tray

Use only media that is supported for the printer and the tray being used. See Understanding

specifications for supported media.

Media is not picked up from the tray

Make sure the paper guides are set to the correct markings in the tray for the media size you are

●

loading. Also make sure the guides are snug, but not tight, against the stack.

Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of

●

the curl. Also, check the ink saturation. To increase the ink drying time and reduce the ink saturation, use an ink slider in conjunction with drying time under Advanced Printing Features (Windows) or Ink Features (Mac OS) in the printer software. However, note that decreasing ink saturation might give printouts a "washed-out" quality.

Media is not coming out correctly

Make sure the output tray extension is extended, otherwise, printed pages might fall off the printer.

●

Remove excess media from the output tray. There is a limit to the number of sheets the tray can

●

hold.

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Pages are skewing

Make sure the paper guides in the tray are adjusted snugly against the media, but do not crinkle

●

or bend it.

Avoid loading media of different types or sizes in the tray.

●

Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of

●

the curl.

Run a media skew test in the Toolbox. See

●

Testing media skew.

Multiple pages are being picked up

Make sure the paper guides are set to the correct markings in the tray for the media size you are

●

loading. Also make sure the guides are snug, but not tight, against the stack.

Make sure that the tray is not overloaded with paper.

●

When you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build

●

up and intensify multiple-pick problems.

Embedded Web server (EWS) cannot be opened

Check your network setup

Make sure you are not using a phone cord to connect the printer to the network.

●

Make sure the network cable is securely connected to the printer.

●

Make sure the network hub, switch, or router is on and working properly.

●

Check the computer

Make sure the computer that you are using is connected to the network.

Check your Web browser

Make sure the Web browser meets the minimum system requirements. See Operating system and

network protocol specifications.

Check the printer IP address

● Print a configuration page, and then locate the printer's IP address on the second page. See

Understanding and printing the configuration page.

Ping the printer from an MS-DOS prompt (Windows) or Terminal (Mac OS) using the IP address.

●

For example, if the IP address is 123.123.123.123, type the following at the command prompt and then press the Enter key:

ping 123.123.123.123

If a reply appears, the IP address is correct.

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Troubleshooting installation issues

Problems printing alignment page

When new printheads are installed, the printer automatically prints two alignment pages to align the printheads. This process takes about eight minutes. Do not open any covers or push any buttons until the alignment pages have printed. The alignment pages may be discarded after they are printed. If the printer does not print the pages, then see printheads manually (see

To align the printheads).

Problems installing software

Verify the computer requirements

General troubleshooting tips or align the

Make sure the computer meets the system requirements. See

protocol specifications.

Verify installation preliminaries

The computer meets the system requirements. See

●

specifications.

Before installing software on a Windows computer, ensure all other programs are closed.

●

If the computer does not recognize the path to the CD drive that you type, ensure you are

●

specifying the correct drive letter.

If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You

●

can download the printer driver from

Reinstall the printer software

If you are using Windows and the computer cannot detect the printer, insert the Starter CD, click Utilities, and then click Uninstaller to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver. See

www.hp.com/support/officejetprok850.

Uninstalling the printer software.

Operating system and network

Operating system and network protocol

Problems connecting to a network

NOTE After correcting any of the following, run the setup program again.

General network troubleshooting

If you are unable to install the printer software on the computer, verify that:

All cable connections to the computer and the printer are secure.

●

The network is operational and the network hub is turned on.

●

If the Link light on the network connector does not turn on, make sure that all of the

●

Troubleshooting tips and resources conditions are met.

● All applications, including virus protection programs and personal firewalls, are closed or

temporarily disabled.

ENWW Troubleshooting 85

Make sure the printer is installed on the same subnet as the computers that will be using the

●

printer.

If the installation program cannot discover the printer, print the configuration page and enter the

●

IP address manually in the installation program. See

configuration page.

Ping the printer from an MS-DOS prompt (Windows) or Terminal (Mac OS) using the IP address.

●

For example, if the IP address is 123.123.123.123, type the following at the command prompt and then press the Enter key:

ping 123.123.123.123

If a reply appears, the IP address is correct.

If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address:

Understanding and printing the

1. Print a configuration page. See

2. From the Windows desktop, click Start, point to Settings, and then click Printers. Or, click

Start, click Control Panel, and then click Printers and Faxes or Printers (depending on the

operating system).

3. Right-click the printer icon, click Properties, and then click the Ports tab.

4. Select the TCP/IP port for the printer, and then click Configure Port.

5. Compare the IP address listed in the dialog box and make sure it matches the IP address listed

on the configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the configuration page.

6. Click OK twice to save the settings and close the dialog boxes.

Though it is not recommended that you assign the printer a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by assigning the printer a static IP address. For more information, see

Resetting printer network settings

If the printer is unable to communicate with the network, reset the printer network settings:

While holding down (Power button).

(Power button), press (Resume button) three times, and then release

Understanding and printing the configuration page.

Configure network options.

Uninstall and then re-install the printer driver.

NOTE For late-breaking information, visit the product support website at www.hp.com/ support/officejetprok850.

Clearing jams

To clear a jam

1. Remove all media from the output tray.

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2. Check the rear-access panel or the duplex unit.

a. Push the button on either side of the rear-access panel or the duplex unit and remove it.

b. Locate any jammed media inside the printer, grasp it with both hands and pull it towards you.

c. If the jam is in the duplex unit, push the buttons in front of the duplex unit and remove the

cover. If the jam is inside, carefully remove it. Close the cover.

d. Reinsert the rear-access panel or the duplex unit into the printer.

3. If you cannot locate the jam, raise the output tray, and then check for a jam in the input tray. If

media is jammed in the tray, do the following:

a. Extend the input tray.

ENWW Troubleshooting 87

b. Pull the paper towards you.

c. Ensure the media is properly aligned in the tray, and then lower the output tray.

4. If you have not found the jam, open the top cover. If there is paper remaining inside the printer,

ensure the carriage has moved to the right of the printer, free any paper scraps or wrinkled media and pull the media towards you through the top of the printer.

WARNING! Do not reach into the printer when the printer is on and the carriage is stuck.

When you open the top cover, the carriage should return to its position on the right side of the printer. If it does not move to the right, turn off the printer before you remove any jam.

5. After clearing the jam, close all covers, turn on the printer (if you turned it off), and then press

(Resume button) to continue printing.

The printer will continue printing the next page. You will need to resend any page that was jammed in the printer.

To avoid jams

Make sure the printer is placed on a flat surface.

●

Make sure that nothing is blocking the paper path.

●

Do not overload the tray. See

●

Load paper properly. See

●

Understanding specifications for supported media.

Loading media.

Do not use media that is curled or crumpled.

●

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Always use media that conforms with specifications. See

●

Selecting print media.

If using recycled media, try another type of media. See

●

Make sure the output tray is not overly full when you send a job to print.

●

Make sure media is aligned against the right side of the tray.

●

Make sure the paper guides are adjusted snugly against the media, but do not crinkle or bend it.

●

Selecting print media.

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6 HP supplies and accessories

This section provides information on HP supplies and accessories for the printer. The information is subject to change; visit the HP website ( make purchases through the website.

www.hpshopping.com) for the latest updates. You can also

ENWW 91

Ordering printing supplies online

Besides the HP website, you may order printing supplies through the embedded Web server (EWS) or the Toolbox (Windows).

System requirements for ordering printing supplies

To use the Toolbox, ensure you have the following:

Internet access

●

Printer connected to your computer using a USB or parallel cable, or connected to the network

●

● Toolbox installed on your computer (supported for Windows only)

To use the EWS, ensure you have the following:

Printer connected to the network

●

Web browser installed on your computer (either Microsoft Internet Explorer 5.5, Netscape 7.0,

●

Opera 7.54, Mozilla Firefox 1.0, or Safari 1.2, or later)

To order printing supplies

Toolbox (Windows)

●

On the Printer Status tab, click Order Supplies. Your default Web browser starts and displays a website.

HP Printer Utility (Mac)

●

Open Information And Support, click Supplies Status, and then click Order HP Supplies.

Embedded Web server

●

In the Other Links section, click Order Supplies. Follow the instructions on the website to select and order printing supplies.

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HP Officejet K850dn User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Getting started

Finding other resources for the product

Accessibility

Understanding the printer parts

Front view

Control panel

Back view

Installing other software

Installing accessories

Installing the automatic two-sided printing accessory

3 Using the printer

Selecting print media

Tips for selecting and using print media

Understanding specifications for supported media

Setting minimum margins

Loading media

Loading small media

Changing print settings

Canceling a print job

Printing with the front or rear manual feed slot

Changing the software settings

Loading the front manual feed slot

Loading the rear manual feed slot

Printing on both sides (duplexing)

Guidelines for duplexing

Duplexing (Windows)

Duplexing (Mac OS)

Printing on special and custom-size media

4 Configuring and managing the printer

Managing the printer

Overview of printer management tasks

Monitor the printer

Administer the printer

Configure network options

Overview of printer management tools

Toolbox (Windows)

HP Printer Utility (Mac OS)

Embedded Web server (EWS)

HP Web Jetadmin software

myPrintMileage

HP Instant Support

HP Network Printer Setup Utility (Mac OS)

HP Deskjet Control Panel (HP DJCP)

Understanding and printing the configuration page

Understanding a configuration page

Printing a configuration page

Configuring the printer (Windows)

Direct connection

Network connection

Configuring the printer (Mac OS)

Installing the software for network or direct connection

Sharing the printer on a locally shared network

Uninstalling the printer software

Uninstalling the printer software (Windows)

Uninstalling the printer software (Mac OS)

5 Maintaining and troubleshooting

Replacing the ink cartridges

Maintaining the printheads

To check printhead health

To align the printheads

To clean printheads automatically

To clean the printhead contacts manually

Replacing the printheads

Diagnosing the print quality

Testing the paper feed

Testing media skew

Calibrating the color

Troubleshooting

Troubleshooting tips and resources

General troubleshooting tips

Resolving printing problems

Check the system configuration

Poor print quality and unexpected printouts

Resolving paper-feed problems

Embedded Web server (EWS) cannot be opened

Troubleshooting installation issues