HP Officejet J4540, Officejet J4550, Officejet J4580, Officejet J4660, Officejet J4680 Getting Started Guide

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HP Officejet/HP Officejet Pro

Fax Getting Started Guide

Guide de démarrage du télécopieur

Guía de introducción del fax

Guia de Introdução ao Fax

User Guide

prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademark credits

Microsoft

and Windows® are U.S. registered trademarks of Microsoft

Corporation.

Informations sur le copyright

préalable est interdite, à l’exception de ce qui est autorisé en vertu des lois sur le copyright.

Les informations contenues dans ce document sont sujettes à des modifications sans préavis.

Les seules garanties couvrant les produits et les services HP sont celles stipulées de façon explicite dans les déclarations de garantie accompagnant ces produits et services. Rien dans le présent document ne peut être considéré comme constituant une garantie supplémentaire. HP n’est en aucun cas responsable des éventuelles omissions ou erreurs d’ordre technique ou éditorial contenues dans le présent document.

Crédits

Microsoft

et Windows® sont des marques commerciales de Microsoft

Corporation aux Etats-Unis.

Set up the fax

This getting started guide provides instructions for setting up the fax.

For more information about fax features available with your HP Officejet/ Officejet Pro device, see the electronic user guide available on your computer

after you install the software.

NOTE: Install the software to access the user guide.

CAUTION: If you do not use the supplied cord to

connect from the telephone wall jack to your HP Officejet/Officejet Pro device, you might not be able to fax successfully.

This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too short, see the “Solve fax problems” on page 8.

Step 1: Identify the type of phone system you are using (parallel or serial)

NOTE: Before setting up the fax, connect the

HP Officejet/Officejet Pro device and install the software.

Before you begin setting up the HP Officejet/Officejet Pro device for faxing, determine whether your country/ region’s phone system uses a parallel or serial system.

NOTE: The instructions for fax setup differ depending

on whether you have a serial- or parallel-type phone system.

If you do not see your country/region listed in the following sections, you probably have a serial-type phone system. If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.

English

Parallel-type phone systems

In a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by using the “2-EXT” port on the back of the HP Officejet/ Officejet Pro device.

NOTE: If you have a parallel-type phone system,

see “Step 2: Determine the type of phone line (dedicated or shared)” on page 4.

The following countries use a parallel phone system:

Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam

Set up the fax 3

Serial-type phone systems

In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and answering machines) does not allow a physical connection to the “2-EXT” port on the HP Officejet/ Officejet Pro device. Instead, all equipment must be connected at the telephone wall jack.

NOTE: In some countries/regions that use serial-type

phone systems, the phone cord that came with the HP Officejet/Officejet Pro device might have an additional wall plug attached to it. This enables you to connect other telecom devices to the wall jack where you plug in the HP Officejet/Officejet Pro device.

For information on setting up the HP Officejet/Officejet Pro device for faxing using a serial-type phone system, see the Fax Configuration Web site for your country/ region.

Austria www.hp.com/at/faxconfig Belgium (Dutch) www.hp.be/nl/faxconfig Belgium (French) www.hp.be/fr/faxconfig Denmark www.hp.dk/faxconfig Finland www.hp.fi/faxconfig France www.hp.com/fr/faxconfig Germany www.hp.com/de/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig Sweden www.hp.se/faxconfig Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig

NOTE: After you set up the HP Officejet/Officejet Pro

device for faxing, see “Step 3: Manage and configure fax settings” on page 5.

Step 2: Determine the type of phone line (dedicated or shared)

If you have determined that you use a parallel-type phone system, determine if the HP Officejet/Officejet Pro device will have its own phone line (dedicated phone line) or if it will share the phone line with another device (shared phone line).

If you are going to connect another device to the HP Officejet/Officejet Pro device, you will need to change settings such as how many rings to allow before picking up, whether you have a distinctive ring service, and whether to automatically answer the phone line.

NOTE: You cannot receive faxes automatically if you

have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

To change the Auto Answer setting, see the electronic user guide available on the computer after installing the software.

Set up the fax4

Dedicated phone line

Use this section if you plan on using the following type of phone line for the fax:

• Dedicated phone line (no other devices, such as a

phone or answering machine, share the line).

• Dedicated phone line without devices sharing the

line but with a subscription to a distinctive ring service.

• Private Branch Exchange (PBX) or an Integrated

Services Digital Network (ISDN) line. For more information about PBX and ISDN lines, see the electronic user guide available on the computer after installing the software.

For information on changing this setting, see the electronic user guide available on the computer after installing the software.

4. Go to “Step 3: Manage and configure fax settings”

on page 5.

NOTE: Your HP Officejet/Officejet Pro device is factory-

set to answer all ring patterns. If you do not set the correct ring pattern assigned to your fax number by the telephone company, your HP Officejet/Officejet Pro device might answer both voice calls and fax calls, or it might not answer at all.

Shared phone line

English

1. Unplug any telephone devices from the phone jack

where you are connecting the HP Officejet/Officejet Pro device.

2. Connect the phone cord that came with the

HP Officejet/Officejet Pro device between the 1-LINE port on the HP Officejet/Officejet Pro device and the phone jack.

3. If you subscribe to a distinctive ring service, change

the Answer Ring Pattern setting to the pattern that has been assigned to your fax number by the telephone company, for example, double rings or triple rings.

If the fax is going to share the phone line with other devices, such as a phone, answering machine, computer/computer modem, or caller ID box, or if you have voicemail service included with your line, you must follow these instructions to determine how to set up your fax.

1. Follow steps 1-3 in the “Dedicated phone line” on

page 5.

2. Plug the additional device into the 2-EXT port on the

back of the HP Officejet/Officejet Pro device.

2-EXT

3. Set up the HP Officejet/Officejet Pro device to work

with the device you have attached. For more information, see the electronic user guide available on the computer after installing the software.

Step 3: Manage and configure fax settings

After you have connected the HP Officejet/Officejet Pro device to a phone line, set the fax header, date and time settings, and country/region settings.

If you are connecting the HP Officejet/Officejet Pro device directly to a computer, install the HP Officejet/ Officejet Pro device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). You can also launch these tools from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time.

You can also configure these settings from the control panel. For information on the control panel, see the electronic user guide available on your computer after installing the software.

If your HP Officejet/Officejet Pro device is connected to a network, you can also configure the fax settings from the embedded Web server (EWS). For information on the EWS, see the electronic user guide available on your computer after installing the software.

Set up the fax 5

Step 4: Test fax setup

Test your fax setup to check the status of the HP Officejet/Officejet Pro device and to make sure it is set up properly for faxing. The test does the following:

• Tests the fax hardware

• Verifies the correct type of phone cord is connected

to the HP Officejet/Officejet Pro device

• Checks that the phone cord is plugged into the

correct port

• Checks for a dial tone

• Checks for an active phone line

• Tests the status of your phone line connection

The HP Officejet/Officejet Pro device prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. For additional troubleshooting information, see “Solve fax problems” on page 8.

To test fax setup

1. Set up the HP Officejet/Officejet Pro device for

faxing according to your particular home or office setup instructions.

2. Make sure the printing supplies are installed, and

that full-size paper is loaded in the input tray before starting the test.

3. From the control panel, press Setup.

4. Select Tools, and then select Run Fax Test.

The HP Officejet/Officejet Pro device displays the status of the test on the display and prints a report.

5. Review the report.

• If the test passes and you are still having

problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.

• If the test fails, use the report to fix the problems

and rerun the test.

Set up speed-dial entries (optional)

You can store fax numbers or groups of fax numbers as speed-dial entries. If the HP Officejet/Officejet Pro device has one-touch speed-dial buttons on the control panel, they are associated with the corresponding speed-dial entries. This lets you dial those numbers quickly by using the control panel.

NOTE: If your HP Officejet/Officejet Pro device is

connected to a network, you can also set up speed-dial entries using the embedded Web server.

For information on setting up and using speed-dial entries, see the electronic user guide available on the computer after installing the software.

To set up speed-dial entries

1. From the control panel, press the Setup button.

2. Select Speed Dial Setup and do one of the following:

• To add or change an entry: Select Individual

Speed Dial, New Speed Dial, or Group Speed Dial and press the arrow keys to move to an

unused entry number, or type a number on the keypad. Type the fax number, and then press OK. Include any pauses or other required numbers, such as an area code, an access code for

numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. Type the name using the numeric keypad, and then press OK.

• To delete one entry or all entries: Select Delete

Speed Dial and press the arrow keys to move to

the speed-dial entry that you want to delete, and then press OK.

Set up speed-dial entries (optional)6

Set up Fax to PC (Windows only)

Fax to PC allows you to save incoming black-and-white faxes to your computer. You select the folder on your computer or network where the faxes are saved. For more information, see the onscreen User Guide available after you install the software.

NOTE: You must install the software before setting up

Fax to PC.

Save a fax to the PC

1. Incoming black-and-white faxes are sent to the

HP Officejet/Officejet Pro device

English

2. HP Officejet/Officejet Pro device sends black-and-white

faxes to the computer, it prints color faxes

3. Incoming faxes are saved on the computer

4. Pop-up note appears notifying you that a fax has been

received

To set up Fax to PC

1. Open the Solution Center, available on the desktop

or in the System Tray.

2. Select Settings, More Fax Settings, and then select

Fax to PC Setup Wizard.

3. Follow the onscreen instructions to set up Fax to PC.

NOTE: You can turn off Fax to PC from the

HP Officejet/Officejet Pro device control panel, or from the Fax to PC Setup Wizard.

Set up Fax to PC (Windows only) 7

Solve fax problems

If you ran a fax test and the test failed, see the test report for possible solutions. For more detailed information, see the electronic user guide available on the computer after installing the software.

The HP Officejet/Officejet Pro device is having problems sending and receiving faxes

Make sure you use the phone cord that came with the HP Officejet/Officejet Pro device.

Other equipment that uses the same phone line as the HP Officejet/Officejet Pro device might be in use. Make sure extension phones (phones on the same phone line, but not connected to the HP Officejet/Officejet Pro device) or other equipment is not in use or off the hook. For example, you cannot use the HP Officejet/Officejet Pro device for faxing if an extension phone is off the hook or if you are using a computer dial-up modem to send e-mail or access the Internet.

If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the HP Officejet/Officejet Pro device directly to the telephone wall jack.

Make sure that one end of the phone cord is connected to the telephone wall jack, while the other end to port labeled “1-LINE” on the back of the HP Officejet/Officejet Pro device.

Try connecting a working phone directly to the telephone wall jack and check for a dial tone — if you do not hear a dial tone, please contact your telephone company to check the line.

Make sure you connect the HP Officejet/Officejet Pro device to an analog phone line, or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal-sounding dial tone, it might be a phone line set up for digital phones. Connect the HP Officejet/Officejet Pro device to an analog phone line and try sending or receiving a fax.

The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error

Correction Mode

(ECM) off and try faxing again.

If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected. Without the filter, you cannot fax successfully.

If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the HP Officejet/Officejet Pro device is connected to the correct port and the terminal adapter is set to the correct switch type for your country/ region.

You are using a Fax over IP service. Try to use a slower connection speed. If this does not work, contact your Fax over IP service’s support department.

Solve fax problems8

The HP Officejet/Officejet Pro device can send faxes but cannot receive faxes

If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the HP Officejet/Officejet Pro device is set to All Rings.

If Auto Answer is set to Off, or you have a voice mail service at the same phone number you use for fax calls, you can only receive faxes manually.

If you have a computer dial-up modem on the same phone line with the HP Officejet/Officejet Pro device, check to make sure that the software that came with your modem is not set to receive faxes automatically.

If you have an answering machine on the same phone line with the HP Officejet/Officejet Pro device:

• Check that the answering machine is working properly.

• Make sure the HP Officejet/Officejet Pro device is set to receive faxes automatically.

• Make sure the

answering machine.

• Disconnect the answering machine and then try receiving a fax.

• Record a message that is approximately 10 seconds in duration. Speak slowly and at a low

volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message.

Other equipment that uses the same phone line might be causing the test to fail. You can disconnect all the other devices and run the test again. If the Dial Tone Detection Test passes, then one or more of the other equipment is causing problems. Try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem.

Rings to Answer setting is set to a greater number of rings than the

English

The HP Officejet/Officejet Pro device cannot send faxes but can receive faxes

The display always shows Phone Off Hook

The HP Officejet/Officejet Pro device is having problems sending a manual fax

Fax tones are recorded on my answering machine

The phone cord that came with my HP Officejet/Officejet Pro device is not long enough

The HP Officejet/Officejet Pro device might be dialing too fast or too soon. For example, if you need to access an outside line by dialing “9,” try inserting pauses as follows: 9-XXX-XXXX (where XXX-XXXX is the fax number you are sending to). To enter a pause press the Symbol (*) button repeatedly, until a dash (-) appears on the display.

You are using the wrong phone cord. See the first two issues under “The HP Officejet/Officejet Pro device is having problems sending and receiving faxes” on page 8.

This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP Officejet/Officejet Pro device, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

If you are sending a fax manually from your phone that is connected directly to the HP Officejet/ Officejet Pro device, you must use the keypad on the telephone to send the fax.

See the information about answering machine - related problems for the ”The HP Officejet/ Officejet Pro device can send faxes but cannot receive faxes“ topic in this table.

If the phone cord that came with the HP Officejet/Officejet Pro device is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office.

1. Using the phone cord supplied in the box with the HP Officejet/Officejet Pro device, connect

one end to the coupler, and then connect the other end to the port labeled 1-LINE on the back of the HP Officejet/Officejet Pro device.

2. Connect a second phone cord to the open port on the coupler and to the telephone wall

jack.

Redial/Pause, or press

I cannot print color faxes To print color faxes, make sure that the Incoming Fax Printing options in the control panel is

turned on.

Solve fax problems 9

I cannot save color copies to the computer

Fax to PC does not support saving color copies to a computer.

I cannot receive faxes on my computer

Check the taskbar and ensure that HP Digital Imaging monitor is turned on at all times.

Make sure Fax to PC is activated and the computer is configured to receive faxes.

If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times.

Solve fax problems10

Hewlett-Packard limited warranty statement

HP product Duration of limited warranty

Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed

on the cartridge has been reached, whichever occurs first. This

warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

Accessories 1 year unless otherwise stated

A. Extent of limited warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be interrupted or error free.

3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that arise as a result of:

a. Improper maintenance or modification; b. Software, media, parts, or supplies not provided or supported by HP; c. Operation outside the product's specifications; d. Unauthorized modification or misuse.

4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's warranty, HP shall either repair or replace the product, at HP's option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer.

B. Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES. D. Local law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer

cannot disclaim, or allow limitations on the duration of implied warranties.

3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.

HP Limited Warranty

Dear Customer, You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your

country.

You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty.

Ireland: Hewlett-Packard Ireland Ltd. 30 Herbert Street IRL-Dublin 2 United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN

English

Hewlett-Packard limited warranty statement 11

Configuration du télécopieur

Ce guide de démarrage rapide fournit des instructions relatives à l’installation du télécopieur.

Pour plus d’informations sur les fonctions de télécopie disponibles avec votre périphérique HP Officejet/

Officejet Pro, reportez-vous à la version électronique du guide de l’utilisateur fourni avec votre ordinateur après l’installation du logiciel.

REMARQUE : Installez le logiciel pour accéder au guide

de l’utilisateur.

ATTENTION : Si vous vous servez d’un autre cordon que

celui qui vous a été fourni pour relier votre appareil périphérique HP Officejet/Officejet Pro à la prise téléphonique murale, il se peut que votre télécopieur ne fonctionne pas correctement.

Ce cordon spécial est différent des autres cordons téléphoniques que vous possédez éventuellement chez vous ou au bureau. Si le cordon téléphonique fourni est trop court, consultez la section « Résolution des problèmes de télécopie » en page 17.

Etape 1 : Identifiez le type de système téléphonique utilisé (parallèle ou série)

REMARQUE : Avant d’installer le télécopieur, connectez

le périphérique HP Officejet/Officejet Pro et installez le logiciel.

Avant de commencer à configurer le périphérique HP Officejet/Officejet Pro pour la télécopie, déterminez si le système téléphonique de votre pays/région utilise un système parallèle ou série.

REMARQUE : Les instructions relatives à la configuration

de votre périphérique pour la télécopie diffèrent selon que vous disposez d’un système téléphonique en parallèle ou en série.

Si votre pays/région n’apparaît pas dans les sections suivantes, vous disposez probablement d’un système téléphonique en série. Si vous ignorez le type de système téléphonique dont vous disposez (en parallèle ou en série), contactez votre opérateur téléphonique.

Systèmes téléphoniques parallèles

Dans ce cas, vous pouvez connecter l’équipement téléphonique partagé à la ligne téléphonique via le port « 2-EXT » à l’arrière du périphérique HP Officejet/ Officejet Pro.

REMARQUE : Si vous possédez un système téléphonique

de type parallèle, voir « Etape 2 : Déterminez le type de ligne téléphonique (dédiée ou partagée) » en page 13.

Configuration du télécopieur12

Les pays suivants utilisent un système téléphonique parallèle :

Argentine Australie Brésil Canada Chili Chine Colombie Grèce Inde Indonésie Irlande Japon Corée du Sud Amérique Latine Malaisie Mexique Philippines Pologne Portugal Russie Arabie Saoudite Singapour Espagne Taïwan Thaïlande Etats-Unis Vénézuéla Vietnam

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