HP ProLiant ML310e Gen8 Server
Part Number: 682265-002
Maintenance and Service Guide
Abstract
This document is for an experienced service technician. It is helpful if you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
March 2013
Edition: 2
© Copyright 2012, 2013 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
Intel®, Xeon®, Pentium®, Celeron®, and Intel® Core™ are trademarks of Intel Corporation in the U.S. and other countries.
Contents
Customer self repair ...................................................................................................................... 6
Parts only warranty service ......................................................................................................................... 6
Illustrated parts catalog ............................................................................................................... 16
Mechanical components ........................................................................................................................... 16
System components ................................................................................................................................. 19
Removal and replacement procedures ........................................................................................... 24
Required tools ......................................................................................................................................... 24
Safety considerations ............................................................................................................................... 24
Preventing electrostatic discharge .................................................................................................... 24
Symbols on equipment ................................................................................................................... 24
Server warnings and cautions ......................................................................................................... 25
Preparation procedures ............................................................................................................................ 26
Remove the tower bezel ................................................................................................................. 26
Power down the server ................................................................................................................... 26
Drive blank or carrier ............................................................................................................................... 27
Storage drive .......................................................................................................................................... 28
Non-hot-plug drive ......................................................................................................................... 28
Hot-plug drive ............................................................................................................................... 29
Hot-plug power supply ............................................................................................................................. 30
Access panel .......................................................................................................................................... 31
Air baffle ............................................................................................................................................... 32
Optical drive .......................................................................................................................................... 32
Drive cage ............................................................................................................................................. 33
Drive cage bracket or backplane............................................................................................................... 34
Front I/O module .................................................................................................................................... 36
Front system fan ...................................................................................................................................... 37
DIMMs ................................................................................................................................................... 38
General DIMM slot population guidelines ......................................................................................... 38
Removing a DIMM ......................................................................................................................... 39
Heatsink ................................................................................................................................................. 39
Processor ............................................................................................................................................... 41
Expansion board ..................................................................................................................................... 44
Flash-backed write cache procedures ......................................................................................................... 45
FBWC module .............................................................................................................................. 45
Capacitor pack ............................................................................................................................. 46
Recovering data from the flash-backed write cache ............................................................................ 48
System battery ........................................................................................................................................ 49
Rear system fan ....................................................................................................................................... 50
Dedicated iLO management port ............................................................................................................... 50
Enabling the dedicated iLO management port ................................................................................... 51
Non-hot-plug power supply ....................................................................................................................... 51
RPS backplane module ............................................................................................................................. 52
RPS cage ............................................................................................................................................... 53
System board ......................................................................................................................................... 54
HP Trusted Platform Module ...................................................................................................................... 60
Contents 3
Troubleshooting .......................................................................................................................... 61
Troubleshooting resources ........................................................................................................................ 61
Diagnostic tools .......................................................................................................................... 62
HP Insight Diagnostics .............................................................................................................................. 62
HP Insight Diagnostics survey functionality ........................................................................................ 62
HP Insight Remote Support software ........................................................................................................... 62
HP ROM-Based Setup Utility ..................................................................................................................... 63
Integrated Management Log ..................................................................................................................... 63
USB support and functionality ................................................................................................................... 64
USB support .................................................................................................................................. 64
Internal USB functionality ................................................................................................................ 64
External USB functionality ............................................................................................................... 64
Automatic Server Recovery ....................................................................................................................... 64
Component identification ............................................................................................................. 65
Front panel components ........................................................................................................................... 65
Front panel LEDs and buttons .................................................................................................................... 66
Rear panel components ............................................................................................................................ 67
Rear panel LEDs and buttons ..................................................................................................................... 68
System board components ........................................................................................................................ 69
DIMM slot locations ....................................................................................................................... 70
PCIe expansion slot definitions ........................................................................................................ 70
System maintenance switch ............................................................................................................. 70
NMI functionality ........................................................................................................................... 71
Drive numbering ..................................................................................................................................... 72
Hot-plug drive LED definitions .................................................................................................................... 73
FBWC module LED definitions ................................................................................................................... 74
Fan locations .......................................................................................................................................... 75
T-10/T-15 Torx screwdriver ...................................................................................................................... 75
Cabling ..................................................................................................................................... 76
Cabling overview .................................................................................................................................... 76
Front panel cabling ................................................................................................................................. 76
System fan cabling .................................................................................................................................. 77
Storage cabling ...................................................................................................................................... 77
Four-bay LFF drive cabling .............................................................................................................. 77
Eight-bay SFF drive cabling ............................................................................................................. 79
Media drive cabling ................................................................................................................................ 80
Power supply cabling............................................................................................................................... 81
Nonredundant power supply cabling ............................................................................................... 81
Redundant power supply cabling ..................................................................................................... 82
Capacitor pack cabling ........................................................................................................................... 82
Specifications ............................................................................................................................. 83
Environmental specifications ..................................................................................................................... 83
Server specifications ................................................................................................................................ 83
Power supply specifications ...................................................................................................................... 83
HP 350 W 4U Integrated Power Supply ........................................................................................... 84
HP 460 W CS Gold Hot-plug Power Supply (92% efficiency) .............................................................. 84
Hot-plug power supply calculations ............................................................................................................ 84
Support and other resources ........................................................................................................ 85
Before you contact HP .............................................................................................................................. 85
HP contact information ............................................................................................................................. 85
Contents 4
Acronyms and abbreviations ........................................................................................................ 86
Documentation feedback ............................................................................................................. 89
Index ......................................................................................................................................... 90
Contents 5
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Customer self repair 6
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