Page 1
HP
PC Image Engineer
Image Library & Diagnostics
System CD-ROM
User’s Guide
Image Library & Diagnostics
System CD-ROM for
Vectra VL400
and e-Vectra
English 1
Page 2
Page 3
Notice
The information contained in this document is subject to change
without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard
shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance,
or use of this material.
This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be
photocopied, reproduced, or translated to another language without the
prior written consent of Hewlett-Packard Company.
Microsoft
®, MS®
, MS-DOS
®, Windows and Windows NT®
registered trademarks of Microsoft Corporation.
Adobe
TM
and AcrobatTM are trademarks of Adobe Systems
Incorporated.
Hewlett-Packard France
Business Desktop Division
38053 Grenoble Cedex 9
France
2000 Hewlett-Packard Company
are U.S.
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About This Manual
This manual is intended for PC users or systems administration
personnel. A knowledge of Microsoft operating systems as well as
software deployment tools is required. If using Windows NT or
Windows 2000 operating systems, you must have administrator
privileges.
This manual provides guidelines for using the HP Image Library &
Diagnostics system CD-ROM software, which is part of the HP PC
Image Engineer software.
Acronyms
The following terms are sometimes used in this manual for brevity, to
replace the full description:
OOOOSSSS Operating System
IIIICCCCRRRR Image Creation and Recovery CD-ROM
IIIILLLLDDDD Image Library and Diagnostics System CD-ROM
CCCCDDDD Compact Disc (Optical data disc)
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Contents
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
1 Introduction
Your Preloaded Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Full Recovery of Preloaded Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
What is the Image Library & Diagnostics System CD-ROM? . . . . . .
HP PC Image Engineer Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Running Image Library from the CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . 14
Running e-Diag Tools from the CD-ROM. . . . . . . . . . . . . . . . . . . . . . . . . 14
2 Getting Started
The Image Library & Diagnostics System CD-ROM. . . . . . . . . . . . . .
Image Library Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Language Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
11
16
18
Operating System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Starting and Using the User Interface . . . . . . . . . . . . . . . . . . . . . . . . .
3 Installing Drivers and Utilities Automatically
How to Perform a Recovery of Drivers and Utilities. . . . . . . . . . . . .
English vii
19
22
24
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4 Troubleshooting and Support
Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Obtaining the Latest Versions of Drivers and Utilities . . . . . . . . . . .
Additional Information and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Legal Information
HP Software Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Software License Agreement. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
38
39
viii English
Page 9
1
Introduction
The Image Library and Diagnostics System CD-ROM and its use in the
recovery of HP preloaded software.
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Your Preloaded Software
Your HP PC is delivered with preloaded software already in place on
the hard disk. This includes the operating system, all the correct
drivers for your hardware, plus special HP utilities to support you if you
should run into difficulties at any time during the working life of the
PC.
To provide a secure backup against software corruption, the entire
preloaded system can be restored using the HP CD-ROMs provided
with your PC. These utilities permit a rapid trouble-free restart should
you ever need to reinstall your operating system, drivers and/or HP
utilities.
Full Recovery of Preloaded Software
Two steps to carry out a complete reinstallation of all preloaded
software on your PC:
1 Use the Image Creation and Recovery CD-ROM to restore the
operating system (and HP disk partition). Refer to the
documentation on the Image Creation and Recovery CD-ROM for
details
2 When the OS is reinstalled and running, use the Image Library and
Diagnostics CD-ROM to reinstall the specific drivers, HP
applications and utilities.
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What is the Image Library & Diagnostics
System CD-ROM?
The Image Library & Diagnostics (ILD) System CD is a CD-ROM that
contains drivers and HP utilities for HP PCs. The drivers and utilities
are packaged to enable you to perform automatic installations on local
PCs. A friendly user-interface simplifies this process.
The ILD CD-ROM also contains a diagnostic package called HP
e-DiagTools for hardware diagnostics. You can run it by booting your
PC from the CD to perform hardware diagnostics.
This User’s Guide describes the Image Library section of the ILD CDROM, and the User Interface, and explains how to use it to select and
load software.
In addition, start-up notes on e-DiagTools are included to make clear
the operation of the CD. HP e-DiagTools are fully documented
elsewhere.
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HP PC Image Engineer Products
The Image Library & Diagnostic CD is one part of HP PC Image
Engineer solutions. The HP PC Image Engineer suit comprises these
products:
Image Creation and Recovery CD-ROM
Image Library (Administrator version) CD-ROM
Image Library and Diagnostics System CD-ROM
Image Transition Tool
Image Creation and Recovery CD-ROM
This CD-ROM is provided with most new HP PCs. It contains on-line
documentation fully explaining its use. With the latest, full-featured
version, you can:
Recover the operating system
•
Set disk partitioning parameters
•
Upgrade or downgrade the operating system (to the alternative
•
provided on the CD-ROMs)
Browse the operating system master files
•
The ICR CD-ROM can be used in cases where you must reinstall
your operating system and other software, after reformatting your
hard disk. This may be useful when you can not guarantee the
integrity of you software, for instance due to virus infection.
Image Library and Diagnostics System CD-ROM
This CD-ROM is the subject of the present Guide. It is included with
your PC for most models and language versions. The ILD CD-ROM
is used to carry out automated software recovery and/or diagnostics
on single PCs:
Recover all drivers, applications and HP utilities
•
Recover individual drivers
•
Run HP e-DiagTools, the hardware diagnostics utilities
•
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Image Transition Tool
The Image Transition Tool is a CD-ROM software utility to help you
adapt an existing PC’s disk image to a new HP PC. Check availability
with your HP supplier, or on HP websites.
Image Library (Administrator version) CD-ROM
This is a full ‘Administrator Version’ of the Image Library, and is
intended for MIS, IT, or system administration personnel. The
administrator version will perform automatic installations on local
PCs, and additionally provides software packages in other formats,
so that a server may be updated to perform remote installation
using your own deployment or maintenance solution, Microsoft
SMS2.0, or HP TopTools. For detailed information on this package,
refer to the Image Library: System Administrator’s Guide on the
Image Library Administrator Version CD-ROM.
When should I use Image Library (Administrator version)?
The Image Library (Administrator version) CD-ROM is for use in the
following cases only:
with SMS 2.0 for installation of SMS packages,
•
with a compatible proprietary loader to install the Automatic
•
Packages,
with TopTools for maintenance (only) using the TopTools Driver
•
Update Packages
In any other situation, the Image Library and Diagnosis System CDROM provides the correct version of Image Library.
NOTE Not all the Image Engineer products are packaged with each PC.
NOTE The range of language versions available may vary between tools.
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Running Image Library from the CD-ROM
To run Image Library from the HP Image Library & Diagnostics System
CD, insert the CD-ROM in your optical drive while your Windows
operating system is running. The user interface will start automatically
(if not, check that the ‘AutoPlay’ CD function is enabled).
Alternatively, you may run the Image Library manually by clicking on
Start and selecting the option Run. Then Enter the command:
D:\FrontPanel
where ‘D:’ defines your optical drive location.
For details, see “Starting and Using the User Interface” on page 22 of
this Guide.
Running e-Diag Tools from
To run e-DiagTools from your HP Image Library & Diagnostics CD,
follow this procedure:
1 Insert the CD-ROM in your optical drive
2 Shut down the operating system and restart your computer
3 Ensure that the CD-ROM drive is configured in the BIOS to be the
first device to boot from. Set the BIOS attribute ‘PNP OS’ to the
option ‘No’
4 The PC boots from the CD-ROM. The programs on the CD-ROM will
automatically determine the appropriate version of e-DiagTools to
run and the main Diagnostics menu of the CD-ROM appears.
Select the option to run the hardware diagnostics. This will open eDiagTools.
the CD-ROM
NOTE The main Diagnostics menu will only appear to the user when the CD-
ROM is used to boot the PC, as described above. The Diagnostics tools
are not accessible from Image Library menu options under Windows.
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2
Getting Started
This Chapter describes the Image Library & Diagnostics System CDROM and its contents, and how to start using it.
Page 16
2 Getting Started
The Image Library & Diagnostics System CD-ROM
The Image Library & Diagnostics System CD-ROM
Image Library Contents
The drivers and HP software utilities comprising the Image Library are
provided in the form of automatic packages.
An Automatic installation package is an executable file that installs a
software component automatically, without the need for user
intervention. The automatic packages in the Image Library &
Diagnostics CD-ROM are suitable for performing a local installation.
Each automatic package consists of a single executable file ****....eeeexxxxeeee, and a
information file ****.i
.innnniiii, plus an explanatory file ****....hhhhttttmmmm.
.i.i
List of Components and
Version Numbers
Detailed Information on
CD Contents
Each ****....eeeexxxxeeee file is executable alone, without the support of the other
files. This permits installation of the driver by hand, simply by
launching the executable file.
To view a complete list of components available on the Image Library &
Diagnostics CD, including the version number of each component,
select the option ‘Quick Tour’ on the opening screen of the Image
Library user interface.
For detailed information about each automatic package, such as notes,
version numbers, and supported platforms, use the Properties Button
on the user interface Component Selection screen.
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2 Getting Started
The Image Library & Diagnostics System CD-ROM
Directory Structure
NOTE The CD directory structure is described here to help you understand
the Image Library’s layout and contents. However, the exact layout may
differ from the one shown.
Each subdirectory level corresponds to a classification criteria.
Level12345
Subdirectory
Example or
possible
values
Examples NT4\Driver\LAN\3COM\3c5020
\Operating
System
NT4
W9x
W2000
\Driver or
\Utility
Driver
Utility
\Type \Vendor \HPVersion
Audio, Video,
IDE
HP, 3COM,
Intel, Symbios
SAMP003
Language Versions
The User Interface is in the English language during an initial period.
The Image Library application supports all the Operating System
languages which are supported by the Image Creation and Recovery
CD-ROM.
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2 Getting Started
System Requirements
System Requirements
The Image Library & Diagnostics CD-ROM is available for these HP
PCs:
HP Vectra VL400
•
HP e-Vectra
•
The Quick Tour included on the Image Library, in the section System
Requirements, lists Image Library and Operating System compatibility.
Windows NT 4.0, SP4, SP5 or SP6a
•
Windows 95 SR2.5 (for Vectra VL400 only)
•
Windows 98 Second Edition
•
Administrator Rights
Windows 2000 Gold.
•
For PCs running Windows NT 4 or Windows 2000 you must have
administrator rights in order to install drivers.
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Operating System Installation
2 Getting Started
Operating System Installation
Vanilla Operating
System
A ‘Vanilla Operating System’ must be installed before you can carry out
the automatic installation of drivers and HP utilities described in
Chapter 3.
The ‘Vanilla’ OS consists of a version of your Microsoft OS with the
minimum set of default drivers required for the PC to operate.
Installation of the Vanilla Operating System is described below.
To prepare your PC for the installation of drivers and HP utilities, we
recommend you use the Image Creation and Recovery CD-ROM that
came with your PC. Simply start the CD-ROM and follow the step by
step guide.
The ICR CD-ROM includes options to recreate the special HP Utility
Partition on your hard-disk and reinstall the operating system ready for
the use of ILD CD.
You may choose instead, to reinstall your operating system using the
Microsoft Operating System CD. However, if you reinstall in this
manner, the HP Utility Partition will not be created.
Preparation
To prepare for use of the Image Library on the Image Library and
Diagnostics System CD-ROM:
1 Start with a blank, formatted hard disk.
2 Using either the HP Image Creation and Recovery CD-ROM, or the
appropriate Microsoft Operating System CD, install one of the
following operating systems:
Windows NT 4.0 SP4, SP5 or SP6a
•
Windows 95 SR2.5 (not preinstalled for e-Vectra)
•
Windows 98 Second Edition
•
Windows 2000
•
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2 Getting Started
Operating System Installation
3 Copy the directory from your CD to the directory on your hard disc
as follows:
TTTTo
o tttthhhhiiiis
UUUUssssiiiing
ng tttthhhhiiiis
ng ng
iiiinnnnssssttttaaaallllllllaaaattttiiiioooon
s
s s
n CCCCDDDD
n n
IIIInnnnssssttttaaaalli
llinnnng
g tttthhhhiiiis
s
llilli
g g
s s
OOOOppppeeeerrrraaaattttiiiing
ng SSSSyyyysssstttteeeemmmm
ng ng
Windows NT4 wwwwiiiinnnnddddoooowwwwssss____NNNNTTTT CCCC::::\\\\iiii333388886666
CCCCooooppppy
ddddiiiirrrreeeeccccttttoooorrrry
y tttthhhhiiiis
s
y y
s s
y ffffrrrroooom
m tttthhhhe
y y
m m
CCCCDDDD
o o
e
e e
s ddddiiiirrrreeeeccccttttoooorrrry
s s
PC
PC HHHHaaaarrrrd
PC PC
y on
y y
d DDDDiiiisssskkkk
d d
on yyyyoooouuuur
on on
r
r r
HHHHP
P IIIImmmmaaaagggge
P P
aaaand
nd RRRReeeeccccoooovvvveeeerrrry
nd nd
The appropriate
MMMMiiiiccccrrrroooossssoooofffft
SSSSyyyysssstttteeeem
3 (a) If
If yyyyoooou
If If
e CCCCrrrreeeeaaaattttiiiion
on
e e
on on
y CCCCDDDD
y y
t OOOOppppeeeerrrraaaattttiiiing
t t
m CCCCDDDD
m m
u aaaarrrre
u u
ng
ng ng
e uuuussssiiiinnnng
e e
Windows 2000 wwwwiiiinnnnddddoooowwwwssss____2222000000000000C
Windows 98 wwwwiiiinnnnddddoooowwwwssss____99995555\
Windows 95 wwwwiiiinnnnddddoooowwwwssss____99998888\
Windows NT4 \\\\iiii333388886666C
Windows 2000 \\\\iiii333388886666C
Windows 98 \win98 \\\\WWWWiiiind
Windows 95 \win95 \\\\WWWWiiiind
g tttthhhhe
e MMMMiiiiccccrrrroooossssoooofffft
g g
e e
t OOOOS
S ((((iiiinnnnssssttttaaaallllllll)
t t
S S
) CCCCDDDD:
) )
6
CCC::::\\\\iiii33338888666
ind
ndoooowwwwssss\\\\OOOOppppttttiiiion
\\\WWWWiii
ndnd
ind
ndoooowwwwssss\\\\OOOOppppttttiiiion
\\\WWWWiii
ndnd
6
CCC::::\\\\iiii33338888666
6
CCC::::\\\\iiii33338888666
ndoooowwwwssss\\\\OOOOppppttttiiiion
ndnd
ndoooowwwwssss\\\\OOOOppppttttiiiion
ndnd
onssss\\\\CCCCaaaabbbbssss
onon
onssss\\\\CCCCaaaabbbbssss
onon
onssss\\\\CCCCaaaabbbbssss
onon
onssss\\\\CCCCaaaabbbbssss
onon
If you installed Windows NT 4.0 or Windows 2000, copy the entire
\i386 directory from the operating system CD to the hard disk.
If you installed Windows 95 create the
directory on the hard disk, then copy the contents of the
\Windows\Options\Cabs
\Win95
directory from the operating system CD to this new directory.
If you installed Windows 98, create the
directory on the hard disk, then copy the contents of the
\Windows\Options\Cabs
\Win98
directory from the operating system CD to this new directory.
3 (b) If
If yyyyoooou
If If
If you installed Windows NT 4.0 or Windows 2000, copy the entire
windows_NT or windows_2000 directory from the ICR CD to the hard
disk directory
If you installed Windows 95 create the
directory on the hard disk, then copy the contents of the
or windows_98 directory from the ICR CD to this new directory.
20
u aaaarrrre
e uuuussssiiiinnnng
u u
e e
g tttthhhhe
g g
C:\i386.
e HHHHP
P Im
e e
P P
Imaaaage
ge CCCCrrrreeeeaaaattttiiiioooon
ImIm
ge ge
n aaaannnnd
d RRRReeeeccccoooovvvveeeerrrry
n n
d d
\Windows\Options\Cabs
y CCCCDDDD:
y y
windows_95
Page 21
2 Getting Started
Operating System Installation
If you installed Windows 98, create the \Windows\Options\Cabs
directory on the hard disk, then copy the contents of the
windows_98
directory from the ICR CD to this new directory.
4 If you do not copy the operating system setup files to the hard disk
as described above, you will be prompted to insert the operating
system CD when using the Image Library.
No other software should be installed and no other operations should
be performed on the PC. until the reinstallation process is complete.
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2 Getting Started
Starting and Using the User Interface
Starting and Using the User Interface
Before using the Image Library & Diagnostics CD, check the system
requirements as detailed above (page 18) to ensure that the PC is
compatible with the version of CD you are using.
1 The user interface will start automatically when the CD is inserted in
the PC (if the OS ‘AutoPlay’ function is enabled). You may also
launch the interface manually by clicking
the command:
FrontPanel
Start Run and entering
The welcome screen appears,
showing an Image library logo
plus the options shown here:
VVVViiiieeeew
•
w UUUUsssseeeerrrr’’’’s
w w
s GGGGuuuuiiiiddddeeee: the Image
s s
Library & Diagnostics, User’s
Guide (this manual) which
requires Adobe Acrobat Reader
QQQQuuuuiiiicccck
•
k TTTToooouuuur
k k
r /
/ RRRReeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss:
r r
/ /
the HTML-format quick guide to
ILD
LLLLaaaauuuunnnncccch
•
aaaannnnd u
h iiiinnnnssssttttaaaalllllllleeeer
h h
d uttttiiiilllliiiittttiiiieeeessss: to launch the
d ud u
r oooof
f ddddrrrriiiivvvveeeerrrrs
r r
f f
automatic installation of drivers
and utilities on a local PC
EEEExxxxpppplllloooorrrre
•
e CCCCDDDD----RRRROOOOMMMM: view the
e e
structure and contents of this
CD.
2 To continue the installation, highlight and click the option
installer of drivers and utilities
. This opens the main
Image Library utility. This process is described in the following
Chapter (Chapter 3, Local Automatic Installation).
s
s s
Launch
22
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3
Installing Drivers and Utilities
Automatically
This Chapter describes the automatic installation of drivers and
utilities on your PC.
Page 24
3 Installing Drivers and Utilities Automatically
How to Perform a Recovery of Drivers and Utilities
How to Perform a Recovery of Drivers and Utilities
1111 Insert the Image Library & Diagnostics CD in the target PC. The user
interface is launched automatically by the ‘CD autoplay’ function and
the welcome screen opens.
You may also start the user interface manually by clicking
Run and then entering the command:
FrontPanel
The Welcome Screen is shown on page 22 of this Guide.
2
2 At the Welcome Screen, move the mouse pointer onto the option
2 2
‘
Launch installer of drivers and utilities’ to highlight the
text, and click to select. The Image Library configuration check
screen will appear as shown here:
Start
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3 Installing Drivers and Utilities Automatically
How to Perform a Recovery of Drivers and Utilities
The Image Library program carries out an automatic verification of
the PC type and configuration. A check mark appears next to each
element in the list as it is confirmed.
If a problem is found during the configuration check, Image Library
will return a Warning or Error status message explaining the
problem. In this case, click on the Details button for further
information.
Often, warnings are for your information and are not error reports;
these may be ignored at your discretion.
3333 When Image Library reports that the configuration check has been
carried out sucessfully, click on the button
Next to continue the
installation process.
Youwill be asked what level of installation you wish to use:
25
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3 Installing Drivers and Utilities Automatically
How to Perform a Recovery of Drivers and Utilities
•
MMMMiiiinnnniiiimmmmuuuummmm: Only drivers for the detected hardware will be
installed (no utilities are installed).
CCCCuuuussssttttoooommmm: You will be prompted to select the components to be
•
installed. Choose this option to recover an individual driver.
MMMMaaaaxxxxiiiimmmmuuuummmm (the default option): All HP drivers, HP utilities and
•
HP 3d-party licensed applications will be installed. Select this
option to perform a full recovery of software as delivered
originally by HP.
4444 Click on the desired installation option and then on
If you choose the option
Custom
, you will now see a complete list of
Next
.
the HP drivers suitable for your configuration, for selection of those
you wish to install.
26
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3 Installing Drivers and Utilities Automatically
How to Perform a Recovery of Drivers and Utilities
5555 Click on a component check-box to select the corresponding driver
for installation. You can also highlight any component and select by
clicking on the line, then click
Properties to see more information
about it.
Carry out the same procedure for HP Utilities and third party
applications.
You may select individual drivers and utilities, or you may select all
the listed drivers and utilities. It may be useful to select all
components to ensure that all necessary drivers are installed. If
more than one driver exists for a single component, such as a LAN
card, an automatic selection is made based on the PC’s
configuration, and only the appropriate driver will be installed.
If a component that you have selected requires the installation of an
additional component, you will be notified of this and asked to
confirm that both components should be installed
27
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3 Installing Drivers and Utilities Automatically
How to Perform a Recovery of Drivers and Utilities
6666 When you have chosen all the components you wish to install, (check
that your selection is complete) click
installation process.
All the selected drivers and utilities are installed automatically. No
user intervention is required during this process. The status of each
component installation is shown.
NOTE If the Windows NT 4.0 Service Pack 6 setup file is detected, you will be
prompted to reinstall the Service Pack. A series of screens will guide you
through this process.
NOTE To install certain drivers, it may be necessary for the PC to carry out an
intermediary automatic reboot before the end of the installation
process. When this is necessary, you will be informed in the
progress/status window. The installation process will continue
automatically after the reboot.
Next
to launch the actual
NOTE
LLLLAAAAN
N CCCCaaaarrrrd
N N
When using the Image Library & Diagnostics CD to install LAN card
drivers, the following network protocols are automatically installed for
each operating system:
Windows 95: NetBEUI + IPX/SPX
Windows 98/2000: TCP/IP (DHCP)
Windows NT 4: NetBEUI.
When LAN drivers are installed, a random hostname is automatically
generated to ensure that there is no conflict with any other PC on the
network.
28
d DDDDrrrriiiivvvveeeerrrrs
d d
s aaaannnnd
s s
d NNNNeeeettttwwwwoooorrrrk
d d
k PPPPrrrroooottttooooccccoooollllssss
k k
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3 Installing Drivers and Utilities Automatically
How to Perform a Recovery of Drivers and Utilities
7777 As the installation progresses, the status of each component
installation is shown.
You can use the Status display to check the progress of the
installation, and to verify that each component is correctly installed.
Any installation problems will be listed here.
You may also Cancel the installation process form this screen.
CAUTION Do not use the keyboard or mouse during the installation.
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3 Installing Drivers and Utilities Automatically
How to Perform a Recovery of Drivers and Utilities
8
8 When you are satisfied the installation is correct, click on Close to
88
continue.
If you experienced difficulties during the process, you can also use
View Log File to check the current log file for more information.
9999 To terminate the installation process, a popup window will appear
containing a final Status message. If no further actions are required
you will be invited to click ‘OK’ to exit the installation program.
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3 Installing Drivers and Utilities Automatically
How to Perform a Recovery of Drivers and Utilities
If you have no further drivers or HP utilities to install, remove the CD
from the drive so that the PC will reboot from the hard disk:
NOTE WWWWiiiinnnnddddoooowwwws
s NNNNTTTT
s s
If the Service Pack (SP6) has not been automatically reinstalled, Image
Library will remind you at this point that you must re-apply the Service
Pack manually.
31
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32
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4
Troubleshooting and Support
This Chapter contains support information for the HP Image Library.
Page 34
Log file troubleshooting
information
4 Troubleshooting and Support
Troubleshooting
Troubleshooting
If you encountered any problems installing a component, you can try
•
to install it manually using the installation files that were copied to
the target PC’s hard disk in the
If you encountered any problems installing the LAN driver, you must
•
\Masters
first remove the driver before trying to install it again. For example,
to do this in Windows NT 4.0, click
Panel
, double-click
driver and click
After each component installation, the Image Library verifies that
•
Network
Remove
.
, click the
Start Settings
the component installed correctly. These results are written to a log
file, which contains a complete trace of the installation process.
Therefore, the log file should always be consulted for valuable
troubleshooting information.
directory.
Adapters
Control
tab, select the
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4 Troubleshooting and Support
Obtaining the Latest Versions of Drivers and Utilities
Obtaining the Latest Versions of Drivers and Utilities
Standard Format
Updates
Online Documentation
Support
For the latest versions of drivers and utilities, in standard format for
local installation, consult HP’s Vectra PC support web sites. Use the HP
web site guide for the latest addresses and content of web pages.
HP web site:
www.hp.com/go/vectrasupport
Additional Information and Support
The Image Library and Diagnostics System CD-ROM contains this
manual in PDF (Adobe Acrobat) format, located at
\Imagelibrary.PDF
.
Support for this product is provided by your HP-Authorized Support
Provider or Hewlett Packard. For information about HP Customer Care,
connect to
www.hp.com/go/support
and click
Assistance
.
PC Documentation
HP’s support web sites
www.hp.com/go/kayaksupport
format) for HP PCs, as well technical tips and other information.
www.hp.com/go/vectrasupport
contain numerous manuals (in PDF
and
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36
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Legal Information
37
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HP Software Warranty
HP Software Warranty
THIS WARRANTY STATEMENT TAKES PRECEDENCE OVER ANY OTHER SOFTWARE WARRANTY STATEMENT
INCLUDED WITH THIS PRODUCT.
Ninety-Day Limited Software Warranty
HP warrants for a period of NINETY (90) DAYS from the date of the delivery that the software product will execute its
programming instructions when all files are properly installed. HP does not warrant that the software will be
uninterrupted or error free. HP does not warrant to the performance of usefulness of any software provided with your
computer product. Unless otherwise expressly provided by HP, it is your own responsibility to obtain the latest version of
any software and support directly from the software owner or authorized distributor. In the event that this software
product fails to execute its programming instructions during the warranty period, Customer’s remedy shall be a refund
or repair. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy
shall be a refund of the purchase price upon return of the product and all copies.
Removable Media (If supplied)
HP warrants the removable media, if supplied, upon which this product is recorded to be free from defects in materials
and workmanship under normal use for a period of NINETY (90) DAYS from the date of purchase. In the event the
media proves to be defective during the warranty period, Customer’s remedy shall be to return the media to HP for
replacement. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate
remedy shall be a refund of the purchase price upon return of the product and destruction of all other nonremovable
media copies of the software product.
Notice of Warranty Claims
Customer must notify HP in writing of any warranty claim not later than thirty (30) days after the expiration of the
warranty period.
The above warranty shall not apply to defects resulting from: misuse; unauthorized modification; operation or storage
outside the environmental specifications for the product; in-transit damage; improper maintenance; or defects resulting
from use of non-HP software, accessories, media, supplies, consumables, or such items not designed for use with the
product.
HP MAKES NO OTHER EXPRESS WARRANTY, WHETHER WRITTEN OR ORAL WITH RESPECT TO THIS
PRODUCT. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR
PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU.
This warranty gives specific legal rights, and you may also have other rights which vary from state to state, or province to
province.
Limitation of Liability and Remedies
THE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL
HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
(INCLUDING LOST PROFIT) WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL
THEORY. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
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HP Software License Agreement
HP Software License Agreement
THE FOLLOWING TERMS GOVERN YOUR USE OF THE ENCLOSED SOFTWARE FILE(S) UNLESS YOU HAVE A
SEPARATE WRITTEN AGREEMENT WITH HP.
THE SOFTWARE IS OWNED AND COPYRIGHTED BY HP OR ITS THIRD PARTY SUPPLIERS.
YOUR LICENSE CONFERS NO TITLE OR OWNERSHIP IN THE SOFTWARE AND SHOULD NOT BE CONSTRUED A
SALE OF ANY RIGHT IN THE SOFTWARE.
HP’s THIRD PARTY SUPPLIERS MAY PROTECT THEIR RIGHTS IN THE EVENT OF ANY VIOLATION.
YOU MAY ONLY MAKE COPIES OR ADAPTATIONS OF THE SOFTWARE FOR ARCHIVAL PURPOSES OR WHEN
COPYING OR ADAPTATION IS AN ESSENTIAL STEP IN THE AUTHORIZED USE OF THE SOFTWARE.
YOU MAY NOT COPY THE SOFTWARE ONTO ANY BULLETIN BOARD OR SIMILAR SYSTEM.
HEWLETT-PACKARD DOES NOT AND CANNOT WARRANT THE INFORMATION, DOCUMENTATION, OR
SOFTWARE INCLUDED IN THESE FILES OR THE PERFORMANCE OR RESULTS OBTAINED BY USING THIS
INFORMATION, DOCUMENTATION, OR SOFTWARE.
TO THE EXTENT YOU USE OR IMPLEMENT THIS INFORMATION, DOCUMENTATION OR SOFTWARE IN YOUR
OWN SETTING, YOU DO SO AT YOUR OWN RISK. IN NO EVENT WILL HEWLETT-PACKARD COMPANY BE
LIABLE TO YOU FOR ANY DAMAGES ARISING FROM YOUR USE OR, YOUR INABILITY TO USE THIS
INFORMATION, DOCUMENTATION, OR SOFTWARE, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER
INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF HEWLETT-PACKARD COMPANY HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANOTHER THIRD PARTY.
YOU MAY NOT DISASSEMBLE DECOMPILE OR DECRYPT THE SOFTWARE UNLESS HP’s PRIOR WRITTEN
CONSENT IS OBTAINED.
FURTHER ACCESS TO THE SOFTWARE FILES INDICATES YOUR ACCEPTANCE OF THE PRECEDING LICENSE
AGREEMENT.
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Created in
France 01/2000
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