HP M9Z83AA User manual

User Guide

Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: November 2014

Document Part Number: 800889-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to

http://www.microsoft.com for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Drivers & Downloads, and then follow the on-screen instructions.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Table of contents

1 Getting information ....................................................................................................................................... 1

2 Setting up your computer .............................................................................................................................. 3

Connecting to the Internet (select models only) .................................................................................................. 4

3 Navigating the screen .................................................................................................................................... 5

Using touch gestures ............................................................................................................................................. 5

Using the keyboard and mouse ............................................................................................................................. 5

4 Protecting your computer .............................................................................................................................. 8

Computer security features ................................................................................................................................... 8

5 Troubleshooting ........................................................................................................................................... 9

Computer does not start ....................................................................................................................................... 9

Power ................................................................................................................................................................... 10

Display (monitor) (select models only) ............................................................................................................... 10

Keyboard and mouse (with cable) ....................................................................................................................... 11

Keyboard and mouse (wireless) .......................................................................................................................... 11

Speakers and sound ............................................................................................................................................ 12

Internet access .................................................................................................................................................... 13

Software troubleshooting ................................................................................................................................... 14

6 System Recovery ......................................................................................................................................... 16

Choosing a system recovery method .................................................................................................................. 16

System recovery options ..................................................................................................................................... 16

Recovery media ................................................................................................................................................... 18

7 Maintenance ............................................................................................................................................... 20

Schedules and tasks ............................................................................................................................................ 20

Cleaning your computer ...................................................................................................................................... 21

8 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 23

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 23

iii

9 Specifications ............................................................................................................................................. 24

Operating specifications ...................................................................................................................................... 24

10 Support information .................................................................................................................................. 25

How to get help .................................................................................................................................................... 25

Where to get help ................................................................................................................................................ 25

Customer support for repairs .............................................................................................................................. 26

Before upgrading your hardware ........................................................................................................................ 26

Index ............................................................................................................................................................. 27

1 Getting information

Tasks Instructions

●

Set up your computer Setup Instructions or Quick Setup poster

– or –

See Setting up your computer on page 3.

●

Connect to the Internet See Connecting to the Internet (select models only) on page 4.

●

Recover factory settings See System Recovery on page 16.

●

See how-to videos about using the features of your computer

●

Learn how to use the Windows® operating system

●

Find Windows password information

●

Find links to driver updates

●

Read frequently asked questions

●

Troubleshoot the most common computer hardware and software issues

Go to http://www.hp.com/supportvideos (English only).

Help and Support:

From the Start screen, type help, and then select Help and Support. For U.S. support, go to

http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ country/us/en/wwcontact_us.html.

See Troubleshooting on page 9.

●

Find electronic user guides and specifications for your computer model

●

Order parts and find additional troubleshooting help

●

Upgrade or replace components of your computer

●

Find computer warranty information HP Worldwide Limited Warranty and Technical Support guide:

●

Get up-to-date information and help from the Windows community

●

Connect to a TV (select models only) Go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

●

Maintain your computer From the Start screen, type support, and then select the HP Support Assistant app. Or, from the

●

Find safety and regulatory notices Regulatory, Safety and Environmental Notices:

Go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

From the Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select Warranty and services.

Go to http://www.hp.com/support/consumer-forum.

Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. HP Support Assistant maintains your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance.

– or –

See Maintenance on page 20.

From the Start screen, type support, and then select the HP Support Assistant app. Or, from the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Select My computer, and then select User guides.

– or –

Tasks Instructions

Go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

●

Find ergonomic information Safety & Comfort Guide:

– or –

Go to http://www.hp.com/ergo.

2 Chapter 1 Getting information

2 Setting up your computer

WARNING! To reduce the risk of electrical shock or damage to your equipment:

●

Place the computer in a location away from water, dust, moisture, and soot. These environmental factors can increase the temperature inside your computer or cause fire or electrocution.

●

Do not disable the power cord grounding pin. The grounding pin is an important safety feature.

●

Plug the power cord into an AC outlet that is easily accessible at all times.

●

Disconnect power from the equipment by unplugging the power cord from the AC outlet. To prevent direct exposure to the laser beam, do not try to open the enclosure of the CD or DVD drive.

●

The power supply is preset for the country or region in which you purchased your computer. If you move, check the voltage requirements for your new location before plugging the computer into an AC outlet.

To reduce the risk of serious injury read the Safety & Comfort Guide. To access this guide, go to

http://www.hp.com/ergo.

1. Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or

where it can be stepped on or damaged by placing furniture on it.

2. When connecting all power cords from the monitor, computer, and accessories to an uninterruptible

power supply (UPS), it is recommended that you use a power surge protection detection device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer.

3. Download and install operating system updates.

a. Find out what operating system and version your computer is currently running.

From the Start screen, type control panel, and then select Control Panel. Or, from the Windows desktop, right-click the Start button, and then select

Security, and then select System.

b. Open your internet browser, and then go to http://welcome.hp.com/country/us/en/

wwcontact_us.html.

c. If necessary, click your country and language, click Support, and then click Download drivers.

d. Enter your computer model name and number in the Find by product field, and then click Go.

e. If necessary, select your computer model from Product search results.

f. Select your computer operating system.

g. Click Download next to each update you wish to download.

h. Follow the on-screen instructions to install each downloaded update.

4. Look in the computer box for additional printed details or updates.

After you complete the initial computer setup, you might want to install additional hardware devices or software. Check the operating system, memory, and other requirements listed for these items before purchasing them for your computer. Follow the software manufacturer's directions to install the new software.

Control Panel. Select System and

NOTE: Use only licensed original software. Installing copied software could result in an unstable

installation, infect the computer with a virus, or be illegal.

NOTE: A security solution is designed as a deterrent, but it might not be able to prevent theft, mishandling,

or software attacks.

Connecting to the Internet (select models only)

To connect to a wireless network:

NOTE: To set up a wireless local area network (WLAN) and connect to the Internet, you need a broadband

modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately).

1. From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of the

display to reveal the charms.

2. Select Settings, and then click the network status icon

3. Select your WLAN from the list.

4. Click Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and then click Sign in to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-click the

network status icon, and then select Open Network and Sharing Center. Click Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network

or to create a new network connection.

5. Follow the on-screen instructions to complete the connection.

After the connection is made, place the mouse pointer over the network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection.

For more information about wireless technology, see the information and Website links provided in Help and Support. From the Start screen, type help, and then select Help and Support.

To connect to a wired network:

1. Plug an 8-pin, RJ-45 (network) cable into the network jack on the computer.

2. Plug the other end of the network cable into a network wall jack or router.

NOTE: If the network cable contains noise suppression circuitry, which prevents interference from TV

and radio reception, orient the circuitry end of the cable toward the computer.

If you have issues connecting to the Internet, see Internet access on page 13.

4 Chapter 2 Setting up your computer

3 Navigating the screen

You can navigate the computer screen in the following ways:

●

Using touch gestures (select models only)

●

Using the keyboard and mouse

Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks.

Using touch gestures

You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options.

From the Start screen, type control panel, and then select Control Panel. Or, from the Windows desktop, right-click the Start button, and then select

Devices and Printers, select Mouse.

NOTE: Touch gestures are not supported in all apps.

Using the keyboard and mouse

Control Panel. Select Hardware and Sound. Under

The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.

The Windows key on the keyboard allows you to quickly return to the Start screen from an open

TIP:

app or the Windows desktop. Pressing the Windows key again will return you to the previous screen.

NOTE: Depending on the country or region, the keys and keyboard functions of your keyboard may be

different from those discussed in this section.

Using the action keys or hot keys

You can quickly access information or perform functions by using certain keys and key combinations.

●

Action keys—Perform an assigned function. The icons on the function keys at the top of the keyboard illustrate the assigned function for that key.

To use an action key function, press and hold the key.

●

Hot keys—A combination of the fn key and the esc key, the spacebar, or the appropriate action key.

To use a hot key, briefly press the fn key, and then briefly press the second key of the combination.

Depending on the computer model, your keyboard may support the following keys.

Using touch gestures 5

Icon Description

Lists open apps.

Snaps open apps.

Switches between open apps.

Shows the available commands in an open app.

Shows or hides the desktop.

Opens the Search charm.

Opens the Share charm.

Opens the Devices charm.

Opens the Settings charm.

Plays the previous track of an audio CD or the previous section of a DVD or a BD.

Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Stops audio or video playback of an audio CD, a DVD, or a BD.

Opens the Print Options window.

Pastes the contents of the Clipboard.

Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.

To exit Sleep, briefly press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

6 Chapter 3 Navigating the screen

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