HP M651n User Guide

Color LaserJet Enterprise M651

User Guide

M651dn

M651xhM651n

www.hp.com/support/colorljM651

HP Color LaserJet Enterprise M651

User Guide

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 11/2015

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is a registered trademark of The Open

UNIX Group.

Table of contents

1 Product introduction ..................................................................................................................................... 1

Product comparison .............................................................................................................................................. 2

Product views ........................................................................................................................................................ 5

Product front view ............................................................................................................................... 5

Product back view ............................................................................................................................... 6

Interface ports ..................................................................................................................................... 7

Control-panel view .............................................................................................................................. 8

Product hardware setup and software installation ............................................................................................ 10

2 Paper trays ................................................................................................................................................. 11

Load Tray 1 .......................................................................................................................................................... 12

Load Tray 2 and the 500-sheet trays .................................................................................................................. 17

Load the 1,500-sheet high-capacity input tray .................................................................................................. 21

3 Parts, supplies, and accessories ................................................................................................................... 23

Order parts, accessories, and supplies ............................................................................................................... 24

Ordering ............................................................................................................................................. 24

Parts and supplies ............................................................................................................................. 24

Accessories ........................................................................................................................................ 25

Replace the toner cartridges ............................................................................................................................... 26

Replace the toner collection unit ........................................................................................................................ 30

4 Print ........................................................................................................................................................... 33

Print tasks (Windows) .......................................................................................................................................... 34

How to print (Windows) ..................................................................................................................... 34

Automatically print on both sides (Windows) .................................................................................. 35

Manually print on both sides (Windows) .......................................................................................... 35

Print multiple pages per sheet (Windows) ....................................................................................... 36

Select the paper type (Windows) ...................................................................................................... 36

Additional print tasks ........................................................................................................................ 37

Print tasks (Mac OS X) .......................................................................................................................................... 38

ENWW iii

How to print (Mac OS X) ..................................................................................................................... 38

Automatically print on both sides (Mac OS X) .................................................................................. 38

Manually print on both sides (Mac OS X) .......................................................................................... 38

Print multiple pages per sheet (Mac OS X) ....................................................................................... 38

Select the paper type (Mac OS X) ...................................................................................................... 39

Additional print tasks ........................................................................................................................ 39

Store print jobs on the product to print later ...................................................................................................... 40

Create a stored job (Windows) .......................................................................................................... 40

Create a stored job (Mac OS X) .......................................................................................................... 41

Print a stored job ............................................................................................................................... 42

Delete a stored job ............................................................................................................................ 42

Mobile printing ..................................................................................................................................................... 43

HP Wireless Direct and NFC Printing ................................................................................................. 43

HP ePrint via email ............................................................................................................................ 44

HP ePrint software ............................................................................................................................ 44

AirPrint ............................................................................................................................................... 45

Print from the USB port ....................................................................................................................................... 46

Enable the USB port for printing ....................................................................................................... 46

Print USB documents ........................................................................................................................ 46

5 Manage the product ..................................................................................................................................... 47

Configure IP network settings ............................................................................................................................. 48

Printer sharing disclaimer ................................................................................................................. 48

View or change network settings ..................................................................................................... 48

Rename the product on a network ................................................................................................... 48

Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 49

Manually configure IPv6 TCP/IP parameters from the control panel .............................................. 49

HP Utility for Mac OS X ......................................................................................................................................... 51

Open HP Utility .................................................................................................................................. 51

HP Utility features ............................................................................................................................. 51

HP Embedded Web Server ................................................................................................................................... 53

How to access the HP Embedded Web Server (EWS) ........................................................................ 53

HP Embedded Web Server features .................................................................................................. 53

Information tab ............................................................................................................... 54

General tab ...................................................................................................................... 54

Print tab or Copy/Print tab ............................................................................................. 55

Scan/Digital Send tab (MFP models only) ...................................................................... 56

Fax tab (MFP models only) ............................................................................................. 57

Troubleshooting tab ....................................................................................................... 57

Security tab ..................................................................................................................... 58

HP Web Services tab ....................................................................................................... 58

iv ENWW

Networking tab ............................................................................................................... 58

Other Links list ................................................................................................................ 60

HP Web Jetadmin ................................................................................................................................................. 61

Product security features .................................................................................................................................... 62

Security statements .......................................................................................................................... 62

IP Security .......................................................................................................................................... 62

Sign in to the product ........................................................................................................................ 62

Assign a system password ................................................................................................................ 62

Encryption support: HP High Performance Secure Hard Disks ........................................................ 63

Lock the formatter ............................................................................................................................ 63

Economy settings ................................................................................................................................................ 64

Optimize speed or energy usage ...................................................................................................... 64

Set Sleep mode ................................................................................................................................. 64

Set the Sleep Schedule ...................................................................................................................... 64

Software and firmware updates ......................................................................................................................... 66

6 Solve general problems ............................................................................................................................... 67

Customer support ................................................................................................................................................ 68

Control panel help system .................................................................................................................................. 69

Restore factory-set defaults ............................................................................................................................... 70

A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 71

Change the “Very Low” settings ....................................................................................................... 71

For products with fax capability ..................................................................................... 71

Order supplies ................................................................................................................................... 72

Product does not pick up paper or misfeeds ...................................................................................................... 73

The product does not pick up paper ................................................................................................. 73

The product picks up multiple sheets of paper ................................................................................ 73

The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 73

Clear jams ............................................................................................................................................................ 75

Jam locations .................................................................................................................................... 75

Auto-navigation for clearing jams .................................................................................................... 75

Experiencing frequent or recurring paper jams? .............................................................................. 75

Clear jams in Tray 1 ........................................................................................................................... 77

Clear jams in Tray 2 and the 500-sheet trays .................................................................................. 79

Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door ......................... 84

Clear jams in the lower-right door .................................................................................................... 88

Clear jams in the right door and the fuser area ................................................................................ 89

Clear jams in the output bin .............................................................................................................. 92

Improve print quality ........................................................................................................................................... 93

Print from a different software program ......................................................................................... 93

Check the paper-type setting for the print job ................................................................................. 93

ENWW v

Check the paper type setting (Windows) ....................................................................... 93

Check the paper type setting (Mac OS X) ........................................................................ 93

Check toner-cartridge status ............................................................................................................ 94

Clean the product .............................................................................................................................. 94

Print a cleaning page ...................................................................................................... 94

Visually inspect the toner cartridge .................................................................................................. 95

Check paper and the printing environment ...................................................................................... 95

Step one: Use paper that meets HP specifications ........................................................ 95

Step two: Check the environment .................................................................................. 95

Step three: Set the individual tray alignment ................................................................ 96

Calibrate the product to align the colors .......................................................................................... 96

Check other print job settings ........................................................................................................... 96

Adjust color settings (Windows) ..................................................................................... 96

Try a different print driver ................................................................................................................ 98

Solve wired network problems ........................................................................................................................... 99

Poor physical connection .................................................................................................................. 99

The computer is using the incorrect IP address for the product ...................................................... 99

The computer is unable to communicate with the product ............................................................. 99

The product is using incorrect link and duplex settings for the network ...................................... 100

New software programs might be causing compatibility problems ............................................. 100

The computer or workstation might be set up incorrectly ............................................................ 100

The product is disabled, or other network settings are incorrect ................................................. 100

Index ........................................................................................................................................................... 101

vi ENWW

1 Product introduction

●

Product comparison

●

Product views

●

Product hardware setup and software installation

For more information:

In the US, go to

Outside the US, go to product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/support/colorljM651.

www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the

ENWW 1

Product comparison

Model name

Model number

Paper handling Tray 1 (100-sheet capacity)

Tray 2 (500-sheet capacity)

1x500-sheet paper feeder with

2,500-sheet high-capacity feeder Optional Optional

1x500-sheet feeder Optional Optional

Postcard media tray-insert for

Automatic duplex printing

Connectivity 10/100/1000 Ethernet LAN

Easy-access USB port for printing

HP NFC and Wireless Direct

M651n

CZ255A

Optional Optional

storage cabinet

Optional Optional Optional

printing small-size paper

connection with IPv4 and IPv6

without a computer and upgrading the firmware

Optional Optional Optional accessory for printing from mobile devices

M651dn

CZ256A

M651xh

CZ257A

Storage 320 GB HP High-Performance

Control-panel display and input Touchscreen control panel

Print Prints 43 pages per minute (ppm)

Easy-access USB printing (no

Mobile printing solutions

For more information about Mobile printing solutions see:

www.hp.com/go/mobileprinting

www.hpconnected.com

www.hp.com/go/ LaserJetMobilePrinting (English

only)

www.hp.com/go/eprintsoftware

www.hp.com/go/eprintenterprise

www.google.com/cloudprint/learn

Secure Hard Disk

on A4 and 45 ppm on letter-size paper

computer required)

●

HP ePrint via email

●

HP ePrint software

●

HP ePrint app

●

ePrint Enterprise app

●

HP ePrint Home & Biz

●

Google Cloud Print

●

AirPrint

●

Android Printing

www.hp.com/go/airprint

2 Chapter 1 Product introduction ENWW

Model name

M651n

M651dn

M651xh

Model number

Windows XP SP3 or later, 32-bit

Supported operating systems

and 64-bit

NOTE: The software installer

does not support the 64-bit version, but the print driver supports it.

NOTE: Microsoft retired

mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.

Windows Vista, 32-bit and 64-bit

NOTE: Windows Vista Starter is

not supported by the software installer or the print driver.

Windows 7 SP1 or later, 32-bit and

64-bit

Windows 8, 32-bit and 64-bit

Windows 8.1, 32-bit and 64-bit

Windows 2003 Server SP2 or later,

32-bit and 64-bit

CZ255A

CZ256A

CZ257A

NOTE: The software installer

does not support the 64-bit version, but the print driver supports it.

NOTE: Microsoft retired

mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best-effort support for the discontinued Server 2003 operating system.

Windows Server 2008, 32-bit and

64-bit

Windows Server 2008 R2, 64-bit

Windows Server 2012, 64-bit

ENWW Product comparison 3

Model name

M651n

M651dn

M651xh

Model number

Mac OS X 10.6, OS X 10.7 Lion, OS X

10.8 Mountain Lion, and OS X 10.9 Mavericks

The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and 64-bit); Windows 7 SP 1 or later (32bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and Mac OS X versions 10.6, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.

The list of supported operating systems applies to the Windows PCL 6, UPD PCL 6, UPD PS, and Mac print drivers and to the in-box software installation CD. For a current list of supported operating systems, go to inclusive help for your product. If you are located outside the US, go to Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware.

The HP Software Installer CD installs the HP PCL 6 driver for Windows operating systems along with other optional software. Mac installer software is not included on the CD. The CD provides steps to download the Mac installer software from steps to download the Mac installer software are as follows: Go to Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware. Click the operating system version, and then click the Download button.

NOTE: UPD PCL 5 is not supported. For additional details on client and server operating systems for the HP

UPD, go to

www.hp.com/go/upd and click the Specifications tab.

CZ255A

CZ256A

CZ257A

www.hp.com/support/colorljM651 for HP's all-

www.hp.com/support, and then click Drivers & Software.

www.hp.com. The

www.hp.com/support, select the country/region, and then click

4 Chapter 1 Product introduction ENWW

Product views

●

Product front view

●

Product back view

●

Interface ports

●

Control-panel view

Product front view

M651dn

1 Output bin

2 Control panel with color touchscreen display (tilts up for easier viewing)

3 Easy-access USB port (for printing without a computer)

NOTE: An administrator must enable this port before use.

4 Hardware integration pocket (for connecting accessory and third-party devices)

5 Right-side door (access for clearing jams)

6Tray 1

M651xhM651n

7 On/off button

8 Model name

9Tray 2

10 Front door (access to the toner cartridges)

11 2x500-sheet trays and 1,500-sheet high-capacity input tray

12 Lower-right door (access for clearing jams)

ENWW Product views 5

Product back view

1 Formatter (contains the interface ports)

2 Power connection

3 Model and serial number label

6 Chapter 1 Product introduction ENWW

Interface ports

FIH

1 Foreign interface harness (for connecting third-party devices)

2 Hi-Speed USB 2.0 printing port

NOTE: For Easy-access USB printing, use the USB port near the control panel.

3 USB port for connecting external USB devices (this port might be covered)

4 Local area network (LAN) Ethernet (RJ-45) network port

5 Slot for a cable-type security lock

ENWW Product views 7

Control-panel view

The Home screen provides access to the product features and indicates the current status of the product.

Return to the Home screen at any time by touching the Home button on the left side of the product control panel, or touch the Home button in the upper-left corner of most screens.

NOTE: The features that appear on the Home screen can vary, depending on the product configuration.

2 1

4 5 6 7 8 9

1 Home button and light Touch to return to the product Home screen at any time.

2 Product status The status line provides information about the overall product status.

3 HP logo or Home button

4 Stop button Touch the Stop button to pause the current job. The Job Status screen opens, and then you can

5 Sign In or Sign Out

button

6 Language Selection

button

7 Sleep button Touch the Sleep button to put the product into Sleep mode.

8 Network button Touch the Network button to find information about the network connection.

9 Help button Touch the Help button to open the embedded help system.

On any screen other than the Home screen, the HP logo changes to a Home

Home

cancel or continue the job.

Touch the Sign In button to access secured features.

Touch the Sign Out button to sign out of the product if you have signed in for access to secured features. After you sign out, the product restores all options to the default settings.

Touch the Language Selection button to select the language for the control-panel display.

button to return to the Home screen.

button. Touch the

8 Chapter 1 Product introduction ENWW

10 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.

11 Features Depending on the product configuration, the features that appear in this area can include any of the

following items:

●

Quick Sets

●

Retrieve from USB

●

Retrieve from Device Memory

●

Job Status

●

Supplies

●

Trays

●

Administration

●

Device Maintenance

ENWW Product views 9

Product hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web.

In the US, go to

Outside the US, follow these steps:

1. Go to

2. Select your country/region.

3. Click Troubleshooting.

4. Enter the product name (HP Color LaserJet Enterprise M651), and then select Search.

Find the following support:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/support/colorljM651 for HP's all-inclusive help for your product.

www.hp.com/support.

10 Chapter 1 Product introduction ENWW

2 Paper trays

●

Load Tray 1

●

Load Tray 2 and the 500-sheet trays

●

Load the 1,500-sheet high-capacity input tray

For more information:

In the US, go to

Outside the US, go to product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/support/colorljM651.

www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the

ENWW 11

Load Tray 1

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1.

2. Pull out the tray extension to support the paper.

12 Chapter 2 Paper trays ENWW

3. Load paper in the tray. For information about

how to orient the paper, see

paper orientation on page 15.

Table 2-1 Tray 1

ENWW Load Tray 1 13

4. Make sure that the paper fits under the fill line on

the paper guides.

5. Adjust the side guides so that they lightly touch

the paper stack, but do not bend it.

14 Chapter 2 Paper trays ENWW

Table 2-1 Tray 1 paper orientation

Paper type Image orientation Duplex mode How to load paper

Preprinted or letterhead Portrait 1-sided printing Face-down

Bottom edge leading into the product

Automatic 2-sided printing Face-up

Bottom edge leading into the product

Landscape 1-sided printing Face-down

Top edge toward the back of the product

Automatic 2-sided printing Face-up

Top edge toward the back of the product

ENWW Load Tray 1 15

Table 2-1 Tray 1 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the product

Envelopes Landscape

Short edge of the envelope feeding into the product

Portrait

Long edge of the envelope feeding into the product

1-sided printing Face-down

Top edge toward the front of the product

1-sided printing Face-down

Top edge leading into the product

16 Chapter 2 Paper trays ENWW

Load Tray 2 and the 500-sheet trays

NOTE: The procedure to load paper for the 500-sheet trays is the same as for Tray 2. Only Tray 2 is shown

here.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

2. Adjust the paper-length and paper-width guides

by squeezing the adjustment latches and sliding the guides to the size of the paper being used.

ENWW Load Tray 2 and the 500-sheet trays 17

3. Load paper into the tray. Check the paper to

verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see

sheet trays paper orientation on page 19.

NOTE: To prevent jams, do not overfill the tray.

Be sure that the top of the stack is below the tray full indicator.

NOTE: If the tray is not adjusted correctly, an

error message might appear during printing or the paper might jam.

4. Close the tray.

Table 2-2 Tray 2 and the 500-

5. The tray configuration message displays on the

product control panel.

6. Touch the OK button to accept the detected type

and size, or touch the Modify button to choose a different paper size or type.

For custom-size paper, you need to specify the X and Y dimensions for the paper when the prompt displays on the product control panel.

7. Select the correct type and size, and then touch

the OK button.

18 Chapter 2 Paper trays ENWW

Table 2-2 Tray 2 and the 500-sheet trays paper orientation

Paper type Image orientation Duplex mode How to load paper

Preprinted or letterhead Portrait 1-sided printing Face-up

Top edge at the left side of the tray

Automatic 2-sided printing Face-down

Top edge at the left side of the tray

Landscape 1-sided printing Face-up

Top edge toward the back of the tray

ENWW Load Tray 2 and the 500-sheet trays 19

Table 2-2 Tray 2 and the 500-sheet trays paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Automatic 2-sided printing Face-down

Top edge toward the back of the tray

Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the tray

20 Chapter 2 Paper trays ENWW

Load the 1,500-sheet high-capacity input tray

1. Open the tray.

NOTE: Do not open this tray while it is in use.

2. Adjust the paper-width guide to the correct

position for the paper you are using.

LGL LTR

3. Rotate the paper-stop lever to the correct

position for the paper you are using.

ENWW Load the 1,500-sheet high-capacity input tray 21

4. Load paper into the tray. Check the paper to

verify the guides lightly touch the stack, but do not bend it.

NOTE: To prevent jams, do not overfill the tray.

Be sure that the top of the stack is below the tray full indicator.

NOTE: If the tray is not adjusted correctly, an

error message might appear during printing or the paper might jam.

5. Close the tray.

6. The tray configuration message displays on the

product control panel.

7. Touch the OK button to accept the detected type

and size, or touch the Modify button to choose a different paper size or type.

8. Select the correct type and size, and then touch

the OK button.

22 Chapter 2 Paper trays ENWW

+ 82 hidden pages