Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 4/2019
Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in
the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.
Open source license ................................................................................................................................................................. 3
Printer front view ................................................................................................................................................. 4
Printer back view .................................................................................................................................................. 5
2-line control panel view (nw and dn models) ................................................................................................ 5
Touchscreen control panel view (dw model) ................................................................................................... 7
How to use the touchscreen control panel ................................................................................. 8
Printer hardware setup and software installation .............................................................................................................. 9
Supported operating systems ......................................................................................................................... 11
Mobile printing solutions .................................................................................................................................. 12
Power consumption, electrical specications, and acoustic emissions .................................................... 14
Operating environment range ......................................................................................................................... 15
2 Paper trays .............................................................................................................................................................................................. 17
Load paper to Tray 1 ............................................................................................................................................................. 18
Load Paper Tray 1 (multipurpose tray) .......................................................................................................... 18
Tray 1 paper orientation ................................................................................................................................... 19
Load paper to Tray 2 ............................................................................................................................................................. 22
Load paper Tray 2 ............................................................................................................................................. 22
Tray 2 paper orientation ................................................................................................................................... 24
Load paper to Tray 3 ............................................................................................................................................................. 27
Load paper to Tray 3 (optional) ....................................................................................................................... 27
ENWWiii
Tray 3 paper orientation ................................................................................................................................... 29
Load and print envelopes ..................................................................................................................................................... 31
3 Supplies, accessories, and parts .......................................................................................................................................................... 33
Order supplies, accessories, and parts ............................................................................................................................... 34
Supplies and accessories ................................................................................................................................. 34
Customer self-repair parts ............................................................................................................................... 36
Enable or disable the Cartridge Policy feature ............................................................................................. 38
Use the printer control panel to enable the Cartridge Policy feature ................................... 38
Use the printer control panel to disable the Cartridge Policy feature .................................. 38
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............. 39
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 39
Troubleshoot Cartridge Policy control panel error messages ............................................... 40
Enable or disable the Cartridge Protection feature ...................................................................................... 41
Use the printer control panel to enable the Cartridge Protection feature ........................... 41
Use the printer control panel to disable the Cartridge Protection feature .......................... 41
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ..... 42
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 43
Troubleshoot Cartridge Protection control panel error messages ....................................... 43
Replace the toner cartridges ................................................................................................................................................ 44
Toner cartridge information ............................................................................................................................. 44
Remove and replace the toner cartridges ..................................................................................................... 46
How to print (Windows) .................................................................................................................................... 52
Automatically print on both sides (Windows) ............................................................................................... 52
Manually print on both sides (Windows) ........................................................................................................ 53
Print multiple pages per sheet (Windows) .................................................................................................... 53
Select the paper type (Windows) .................................................................................................................... 54
How to print (macOS) ........................................................................................................................................ 55
Automatically print on both sides (macOS) ................................................................................................... 55
ivENWW
Manually print on both sides (macOS) ........................................................................................................... 55
Print multiple pages per sheet (macOS) ........................................................................................................ 56
Select the paper type (macOS) ........................................................................................................................ 56
Store print jobs on the printer to print later or print privately ........................................................................................ 58
Before beginning ............................................................................................................................................... 58
Set up job storage ............................................................................................................................................. 58
Disable or enable the job storage feature ..................................................................................................... 59
Create a stored job (Windows) ......................................................................................................................... 60
Create a stored job (macOS) ............................................................................................................................ 60
Print a stored job ............................................................................................................................................... 61
Delete a stored job ............................................................................................................................................ 63
Delete a job that is stored on the printer .................................................................................. 63
Information sent to printer for Job Accounting purposes ........................................................................... 63
Mobile printing ........................................................................................................................................................................ 64
Print from a USB ash drive (touchscreen control panel only) ....................................................................................... 70
Print USB documents ........................................................................................................................................ 70
5 Manage the printer ................................................................................................................................................................................. 71
Use HP Web Services applications (touchscreen models only) ...................................................................................... 71
Change the printer connection type (Windows) ................................................................................................................ 72
Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS) .......................................... 73
Method one: Open the HP Embedded Web Server (EWS) from the software ......................................... 73
Method two: Open the HP Embedded Web Server (EWS) from a web browser ...................................... 73
Congure IP network settings .............................................................................................................................................. 76
View or change network settings ................................................................................................................... 76
Rename the printer on a network ................................................................................................................... 77
ENWWv
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 77
Link speed and duplex settings ....................................................................................................................... 78
Printer security features ....................................................................................................................................................... 79
Print with EconoMode ....................................................................................................................................... 80
Set the Sleep Mode/Sleep Delay (Min.) setting ............................................................................................. 80
Set the Shutdown Mode/Shutdown after Sleep (Hr.) setting ..................................................................... 81
Set the Disable Shutdown setting .................................................................................................................. 81
HP Web Jetadmin ................................................................................................................................................................... 82
Update the rmware .............................................................................................................................................................. 83
Method one: Update the rmware using the control panel ........................................................................ 83
Method two: Update the rmware using the HP Printer Update utility .................................................... 84
Customer support .................................................................................................................................................................. 85
Restore the factory-set defaults ......................................................................................................................................... 86
Control panel help system .................................................................................................................................................... 86
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 88
Change the “Very Low” settings ...................................................................................................................... 89
Change the "Very Low" settings from the control panel ........................................................ 89
Order supplies ............................................................................................................................... 89
Printer does not pick up paper or misfeeds ....................................................................................................................... 90
The printer does not pick up paper ................................................................................................................. 90
The printer picks up multiple sheets of paper .............................................................................................. 93
Clear paper jams ..................................................................................................................................................................... 95
Paper jam locations ........................................................................................................................................... 95
Experiencing frequent or recurring paper jams? .......................................................................................... 95
Clear paper jams in Tray 1 - 13.02 ................................................................................................................. 97
Clear paper jams in Tray 2 - 13.03 ................................................................................................................. 99
Clear paper jams in the output bin - 13.10, 13.11, 13.13 ........................................................................ 101
Clear paper jams in the duplexer (dn and dw models only) - 13.14, 13.15 .......................................... 101
Clear paper jams in the rear door and the fuser area (nw model only) - 13.08, 13.09 ....................... 102
The printer does not print after the wireless conguration completes .................................................. 126
The printer does not print, and the computer has a third-party rewall installed ............................... 126
The wireless connection does not work after moving the wireless router or printer .......................... 126
Cannot connect more computers to the wireless printer ......................................................................... 127
The wireless printer loses communication when connected to a VPN ................................................... 127
The network does not appear in the wireless networks list .................................................................... 127
The wireless network is not functioning ..................................................................................................... 127
Perform a wireless network diagnostic test ............................................................................................... 128
Reduce interference on a wireless network ................................................................................................ 128
ENWWvii
Index ........................................................................................................................................................................................................... 129
viiiENWW
1Printer overview
Review the location of features on the printer, the physical and technical specications of the printer, and where
to locate setup information.
●
Warning icons
●
Potential shock hazard
●
Open source license
●
Printer views
●
Printer hardware setup and software installation
●
Printer specications
For more information:
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see the support home
page for your printer: www.hp.com/support/colorljM454.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.
●Caution: Electric shock
ENWW1
●Caution: Hot surface
●Caution: Keep body parts away from moving parts
●Caution: Sharp edge in close proximity
●Warning
Potential shock hazard
Review this important safety information.
2Chapter 1 Printer overviewENWW
●Read and understand these safety statements to avoid an electrical shock hazard.
●Always follow basic safety precautions when using this product to reduce risk of injury from re or electric
shock.
●Read and understand all instructions in the user guide.
●Observe all warnings and instructions marked on the product.
●Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
●Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
●Unplug this product from wall outlets before cleaning.
●Do not install or use this product near water or when you are wet.
●Install the product securely on a stable surface.
●Install the product in a protected location where no one can step on or trip over the power cord.
Open source license
For information on open source software used in this printer, visit www.hp.com/software/opensource.
ENWWOpen source license3
Printer views
6
5
7
31
10
9
8
2
4
Identify parts on the printer and buttons on the control panel.
●
Printer front view
●
Printer back view
●
2-line control panel view (nw and dn models)
●
Touchscreen control panel view (dw model)
Printer front view
Identify the parts on the front of the printer.
Figure 1-1 Printer front view
NumberDescription
12-line control panel (nw and dn models)
2Walk-up USB port (dw model only, for printing without a computer)
3Touchscreen control panel (dw model, tilts up for easier viewing)
4Regulatory label (inside the front door)
5Tray 2
6Tray 1
7Power on/o button
8Front door (provides toner cartridge access)
9Output bin extension
10Output bin
4Chapter 1 Printer overviewENWW
Printer back view
7
1
3
2
4
6
5
Identify the parts on the back of the printer.
Figure 1-2 Printer rear view
NumberDescription
1Rear door (nw model only, access for clearing jams)
2Front door release button
3Duplexer (dn and dw models only)
4USB port for job storage
5USB port for direct connection to a computer
6Ethernet port
7Power connection
2-line control panel view (nw and dn models)
Identify the buttons and lights on the 2-line printer control panel.
ENWWPrinter views5
Figure 1-3 2-line control panel
4
7
2
1
9
8
3
6
5
NumberItemDescription
1Ready light (green)This light is on when the printer is ready to print. It blinks when the printer is receiving
print data.
2Attention light (amber)This light blinks when the printer requires user attention.
3Control panel displayThis screen displays menus and printer information.
4
5OK buttonPress the OK button for the following actions:
6
7
8
9
Left arrow button
Right arrow button
Cancel button
Wireless button (wireless
models only)
Back arrow button
Use this button to navigate through the menus or to decrease a value that appears on
the display.
●Open the control panel menus.
●Open a submenu displayed on the control panel display.
●Select a menu item.
●Clear some errors.
●Begin a print job in response to a control-panel prompt (for example, when the
message Press [OK] to continue appears on the control panel display).
Use this button to navigate through the menus or to increase a value that appears on
the display.
Press this button to cancel a print job or to exit the control panel menus.
Use this button to access the wireless menu.
Use this button for the following actions:
●Exit the control panel menus.
●Scroll back to a previous menu in a submenu list.
●Scroll back to a previous menu item in a submenu list (without saving changes
to the menu item).
6Chapter 1 Printer overviewENWW
Touchscreen control panel view (dw model)
5
4
3
67
1
2
Identify the buttons and features on the touchscreen control panel.
●
How to use the touchscreen control panel
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the left side of the printer control panel.
NOTE:For more information about the printer control panel features, go to the support home page for your
printer: www.hp.com/support/colorljM454.
NOTE:The features that appear on the Home screen can vary, depending on the printer conguration.
Figure 1-4 Touchscreen control panel
NumberItemDescription
1Home screen dashboard display
icons
2Color touchscreenProvides access to menus, help animations, and printer information.
3Help buttonProvides access to the control panel help system.
4Home buttonProvides access to the Home screen.
5Back buttonReturns to the previous screen.
6Print icon: Touch this icon to open the Print menus.
7Apps icon: Touch this icon to open the Apps menu to print directly from select Web
See the table that follows for a description of the icons.
Pull down the tab to open the Jobs menu.
applications.
ENWWPrinter views7
NOTE:While the control panel does not have a standard Cancel button, during many printer processes a Cancel
button appears on the touchscreen. This permits users to cancel a process before the printer completes it.
Home screen dashboard display icons
Table 1-1 Home screen icons
IconPurpose
Setup icon: Opens the Setup menu, where you can change preferences and perform maintenance
functions.
Wireless icon: Opens the Wireless Summary menu, where you can check wireless status and change
wireless settings. You can also print a wireless test report, which helps diagnosing network connection
issues.
HP ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details,
change ePrint settings, or print an Info page.
Wi-Fi Direct icon: Opens the Wi-Fi Direct menu, where you can turn on Wi-Fi Direct, turn o Wi-Fi Direct,
and display the Wi-Fi Direct name and password.
Cartridge icon: Opens the Cartridge Information screen, where you can view the estimated levels and
pages remaining for the toner cartridges.
Paper Setup icon: Opens the Paper Setup menu, where you can congure the default Paper Size and
Paper Type for the paper trays.
ECO icon: Allows you to congure some of the printer environmental features.
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Table
1-2 How to use the touchscreen control panel
ActionDescriptionExample
TouchTouch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Setup icon to open the Setup
menu.
8Chapter 1 Printer overviewENWW
Table 1-2 How to use the touchscreen control panel (continued)
ActionDescriptionExample
SwipeTouch the screen and then move your nger
horizontally to scroll the screen sideways.
ScrollTouch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Swipe the Home screen to access additional
menu options.
Scroll through the Setup menu.
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the web.
Go to www.hp.com/support/colorljM454 for HP's all-inclusive help for the printer, which includes the following
information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
●Find instructions about how to use the Microsoft Add Printer tool
ENWWPrinter hardware setup and software installation9
Printer specications
Review hardware, software, and printer environment specications.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environment range
IMPORTANT:The following specications are correct at the time of publication, but they are subject to change.
For current information, see the support home page for your printer: www.hp.com/support/colorljM454.
Technical specications
Review the technical specications for the printer.
For current information, see www.hp.com/support/colorljM454.
Table
1-3 Technical specications
Model name
Product number
Paper handlingTray 1 (50-sheet capacity)IncludedIncludedIncluded
Paper handlingTray 2 (250-sheet capacity)IncludedIncludedIncluded
Paper handlingOptional 550-sheet accessory trayOptionalOptionalOptional
Paper handlingAutomatic duplex printingNot availableIncludedIncluded
Connectivity10/100/1000 Ethernet LAN connection with
IPv4 and IPv6
ConnectivityHi-Speed USB 2.0IncludedIncludedIncluded
ConnectivityWalk-up USB portNot availableNot availableIncluded
ConnectivityPrint server for wireless connectivityIncludedNot availableIncluded
ConnectivityBluetooth Low Energy (BLE)IncludedNot availableIncluded
ConnectivityWi-Fi Direct for printing from mobile devicesIncludedNot availableIncluded
Control-panel display and input2-line control panelIncludedIncludedNot available
Control-panel display and inputColor touchscreen control panelNot availableNot availableIncluded
PrintPrints 27 pages per minute (ppm) on A4 and
28 ppm on letter-size paper
M454nw
W1Y43A
IncludedIncludedIncluded
IncludedIncludedIncluded
M454dn
W1Y44A
M454dw
W1Y45A
10Chapter 1 Printer overviewENWW
Table 1-3 Technical specications (continued)
Model name
Product number
PrintWalk-up USB printing (no computer required)Not availableNot availableIncluded
PrintJob storage and private printing
(Requires a 16 GB or greater USB thumb
drive.)
M454nw
W1Y43A
IncludedIncludedIncluded
M454dn
W1Y44A
M454dw
W1Y45A
Supported operating systems
The following information applies to the printer-specic Windows and HP print drivers for macOS and to the
software installer.
Windows: The HP Software Installer installs either a V3 or V4 PCL 6 print driver depending on the Windows
operating system along with optional software when using the full software installer. See the software
installation notes for more information.
macOS: Mac computers and Apple mobile devices are supported with this printer. Download HP Easy Start either
from 123.hp.com/laserjet or from the Printer Support page, and then use HP Easy Start to install the HP print
driver. HP Easy Start is not included in the HP Software Installer.
1.Go to 123.hp.com/laserjet.
2.Follow the steps provided to download HP Easy Start.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.
Table
1-4 Supported operating systems and print drivers
Operating systemPrint driver installed (from the software on the web)
Windows 7, 32-bit and 64-bitThe HP PCL 6 (V3) printer-specic print driver is installed for this operating system as part
of the software installation.
Windows 8, 32-bit and 64-bitThe HP PCL 6 (V3) printer-specic print driver is installed for this operating system as part
of the software installation.
Windows 8.1, 32-bit and 64-bitThe HP PCL-6 (V4) printer-specic print driver is installed for this operating system as part
of the software installation.
Windows 10, 32-bit and 64-bitThe HP PCL-6 (V4) printer-specic print driver is installed for this operating system as part
of the software installation.
Windows Server 2008 R2, 64-bitThe HP PCL 6 (V3) printer-specic print driver is available for download from the printer
support website. Download the driver, and then use the Microsoft Add Printer tool to install
3
it.
Windows Server 2008 R2, SP1, 64-bitThe HP PCL 6 (V3) printer-specic print driver is available for download from the printer
support website. Download the driver, and then use the Microsoft Add Printer tool to install
it.
1
2
Windows Server 2012The HP PCL 6 (V3) printer-specic print driver is available for download from the printer
support website. Download the driver, and then use the Microsoft Add Printer tool to install
it.
ENWWPrinter specications11
Table 1-4 Supported operating systems and print drivers (continued)
Operating systemPrint driver installed (from the software on the web)
Windows Server 2012 R2The HP PCL 6 (V3) printer-specic print driver is available for download from the printer
Windows Server 2016, 64-bitThe HP PCL 6 (V3) printer-specic print driver is available for download from the printer
macOS Sierra 10.12, macOS High
Sierra 10.13, macOS Mojave 10.14
1
Windows 8 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.
2
Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.
3
Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best eort support for the
discontinued Server 2008 operating system.
support website. Download the driver, and then use the Microsoft Add Printer tool to install
it.
support website. Download the driver, and then use the Microsoft Add Printer tool to install
it.
To install the print driver, download HP Easy Start from 123.hp.com/laserjet. Follow the
steps provided to install the printer software and print driver.
NOTE:For a current list of supported operating systems, go to www.hp.com/support/colorljM454 for HP's all-
inclusive help for the printer.
NOTE:For details on client and server operating systems and for HP UPD PCL6 and UPD PS driver support for
this printer, go to www.hp.com/go/upd and click Specications.
Table 1-5 Minimum system requirements
Windows 7, 8, 8.1, 10macOS Sierra v10.12, macOS
High Sierra v10.13, macOS
Mojave v10.14Mobile devices, iOS, Android
●32-bit or 64-bit
●2 GB of available hard disk
space
●Microsoft Internet Explorer
●Internet connection
●USB port
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
●Bluetooth Low Energy
●HP ePrint via email (requires HP Web Services to be enabled and the printer to be registered with HP
Connected)
●ePrint Enterprise app (supported on all printers with ePrint Enterprise Server Software)
●HP Smart app for iOS and Android devices
●2 GB of available hard disk
space
●Internet connection
Router connection not required
www.hp.com/go/mobileprinting
●HP ePrint app (available for Blackberry)
12Chapter 1 Printer overviewENWW
●Google Cloud Print
3
3
2
1
1
2
3
2
1
3
2
1
●AirPrint
●Android Printing
HP Roam
●
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
Table 1-6 Dimensions for the M454nw model
MeasurementPrinter fully closedPrinter fully opened
1 - Height295.7 mm (11.64 in)295.7 mm (11.64 in)
2 - Depth459 mm (17.83 in)1025 mm (40.35 in)
3 - Width413.6 mm (16.28 in)413.6 mm (16.28 in)
Weight (with cartridges)17.5 kg (38.58 lb)17.5 kg (38.58 lb)
ENWWPrinter specications13
Table 1-7 Dimensions for the M454dn and 454dw models
3
3
2
1
1
2
MeasurementPrinter fully closedPrinter fully opened
1 - Height295.7 mm (11.64 in)295.7 mm (11.64 in) (dn model)
339.6 mm (13.37 in) (dw model)
2 - Depth472 mm (18.59 in)1124.4 mm (44.27 in)
3 - Width413.6 mm (16.28 in)413.6 mm (16.28 in)
Weight (with cartridges)18.9 kg (41.67 lb)18.9 kg (41.67 lb)
Table 1-8 Dimensions for models with optional Tray 3
MeasurementPrinter fully closedPrinter fully opened
1 - Height427.7 mm (16.83 in)427.7 mm (16.83 in) (nw and dn models)
471.6 mm (18.56 in) (dw model)
2 - Depth453 mm (17.83 in) (nw model)
472.3 mm (18.59 in) (dn and dw models)
3 - Width413.6 mm (16.28 in)413.6 mm (16.28 in)
Weight (with cartridges)22.7 kg (50.04 lb) (nw model)
24.1 kg (53.13 lb) (dn and dw models)
1025 mm (40.35 in) (nw model)
1124.4 mm (44.27 in) (dn and dw models)
22.7 kg (50.04 lb) (nw model)
24.1 kg (53.13 lb) (dn and dw models)
Power consumption, electrical specications, and acoustic emissions
In order to operate properly, the printer must be in an environment that meets certain power specications.
For current information, see the support home page for your printer:www.hp.com/support/colorljM454.
CAUTION:Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
14Chapter 1 Printer overviewENWW
Operating environment range
Review the recommended operating-environment specications for your printer.
Table 1-9 Operating environment specications
EnvironmentRecommendedAllowed
Temperature15° to 27°C (59° to 80.6°F)15° to 30°C (59° to 86°F)
Relative humidity20% to 70% relative humidity (RH)10% to 80% RH
ENWWPrinter specications15
16Chapter 1 Printer overviewENWW
2Paper trays
Discover how to load and use the paper trays, including how to load special items such as envelopes.
●
Introduction
●
Load paper to Tray 1
●
Load paper to Tray 2
●
Load paper to Tray 3
●
Load and print envelopes
For more information:
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
Introduction
Review the following information about the paper trays.
CAUTION:Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
ENWW17
Load paper to Tray 1
Review the following information about loading paper to Tray 1.
●
Introduction
●
Load Paper Tray 1 (multipurpose tray)
●
Tray 1 paper orientation
Introduction
The following information describes how to load paper into Tray 1.
Load Paper Tray 1 (multipurpose tray)
Follow these steps to load paper in Tray 1.
This tray holds up to 50 sheets of 75 g/m2 (20 lb) paper.
CAUTION:To avoid jams, never add or remove paper from Tray 1 during printing.
1.Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down.
2.Slide out the tray extension.
18Chapter 2 Paper traysENWW
3.Press down on the tab on the right paper guide, and then spread the paper guides to the correct size.
4.Load the paper into the tray. Make sure that the paper ts under the tabs and below the maximum height
indicators.
For information on how to orient the paper, see Tray 1 paper orientation on page 19.
5.At the computer, begin the printing process from the software application. Make sure that the driver is set
to the correct paper type and size for the paper being printed from the tray.
Tray 1 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
ENWWLoad paper to Tray 119
Table 2-1 Tray 1 paper orientation
123
Paper typeOutputHow to load paper
Letterhead or preprinted1-sided printingFace-up
Top edge leading into the printer
20Chapter 2 Paper traysENWW
Table 2-1 Tray 1 paper orientation (continued)
123
123
Paper typeOutputHow to load paper
Letterhead or preprinted2-sided printingFace-down
Top edge away from the printer
Pre-punched1-sided or 2-sided printingFace-up
Holes toward the left side of the printer
ENWWLoad paper to Tray 121
Load paper to Tray 2
Review the following information about loading paper to Tray 2.
●
Introduction
●
Load paper Tray 2
●
Tray 2 paper orientation
Introduction
The following information describes how to load paper into Tray 2.
Load paper Tray 2
This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.
1.Open tray 2.
2.Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding the
guides to the size of the paper being used.
3.To load legal-size paper, extend the tray front by squeezing the front latch and pulling the front of the tray.
22Chapter 2 Paper traysENWW
2
NOTE:When loaded with legal-size paper, Tray 2 extends from the front of the printer approximately (2
in)51 mm.
4.Load the paper into the tray.
For information about how to orient the paper, see Tray 2 paper orientation on page 24.
5.Make sure that the paper stack is at at all four corners. Slide the paper length and width guides so that
they are against the stack of paper.
NOTE:To prevent jams, do not overll the tray. Be sure that the top of the stack is below the tray full
indicator.
ENWWLoad paper to Tray 223
6.After making sure that the paper stack is below the tray full indicator, close the tray.
7.At the computer, begin the printing process from the software application. Make sure that the driver is set
to the correct paper type and size for the paper being printed from the tray.
Tray 2 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
24Chapter 2 Paper traysENWW
Table 2-2 Tray 2 paper orientation
123
123
123
Paper typeOutputHow to load paper
Letterhead or preprinted1-sided printingFace-up
Top edge toward the printer.
Letterhead or preprinted2-sided printingFace-down
Top edge away from the printer
Prepunched1-sided printing or 2-sided printingFace-up
Holes toward the left side of the printer
ENWWLoad paper to Tray 225
For information about positioning and orienting envelopes in Tray 2, see Envelope orientation on page 31.
26Chapter 2 Paper traysENWW
Load paper to Tray 3
Review the following information about loading paper to Tray 3.
●
Introduction
●
Load paper to Tray 3 (optional)
●
Tray 3 paper orientation
Introduction
The following information describes how to load paper into Tray 3.
Load paper to Tray 3 (optional)
This tray holds up to 550 sheets of 75 g/m2 (20 lb) paper.
Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from
Tray 1.
1.Open Tray 3.
2.Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding the
guides to the size of the paper being used.
3.To load legal-size paper, extend the tray front by squeezing the front latch and pulling the front of the tray.
ENWWLoad paper to Tray 327
3
4.Load paper into the tray.
For information about how to orient the paper, see Tray 3 paper orientation on page 29.
5.Make sure that the paper stack is at at all four corners. Slide the paper length and width guides so that
they are against the stack of paper.
NOTE:To prevent jams, do not overll the tray. Be sure that the top of the stack is below the tray full
indicator.
6.After making sure that the paper stack is below the tray full indicator, close the tray.
28Chapter 2 Paper traysENWW
7.At the computer, begin the printing process from the software application. Make sure that the driver is set
123
to the correct paper type and size for the paper being printed from the tray.
Tray 3 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
Table 2-3 Tray 3 paper orientation
Paper typeOutputHow to load paper
Letterhead or preprinted1-sided printingFace-up
Top edge toward the printer.
ENWWLoad paper to Tray 329
Table 2-3 Tray 3 paper orientation (continued)
123
Paper typeOutputHow to load paper
Letterhead or preprinted2-sided printingFace-down
Top edge away from the printer
Prepunched1-sided printing or 2-sided printingFace-up
Holes on left side of the printer
30Chapter 2 Paper traysENWW
Load and print envelopes
Review the following information about loading and printing envelopes.
●
Introduction
●
Print envelopes
●
Envelope orientation
Introduction
The following information describes how to print and load envelopes.
Print envelopes
To print envelopes using either Tray 1 or Tray 2, follow the steps to select the correct settings in the print driver.
Tray 1 holds up to 10 envelopes.
1.From the software program, select the Print option.
2.Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE:The name of the button varies for dierent software programs.
3.Click or tap the Paper/Quality tab.
4.In the Paper size drop-down list, select the correct size for the envelopes.
5.In the Paper type drop-down list, select Envelope.
6.In the Paper source drop-down list, select Manual feed.
7.Click the OK button to close the Document Properties dialog box.
8.In the Print dialog box, click the OK button to print the job.
Envelope orientation
When using envelopes, load them according to the information in the following table.
ENWWLoad and print envelopes31
Table 2-4 Envelope orientation
TrayHow to load
Tray 1Face-up
Short, postage-end leading into the printer
Tray 2Face-up
Short, postage-end leading into the printer
32Chapter 2 Paper traysENWW
3Supplies, accessories, and parts
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
●
Order supplies, accessories, and parts
●
Dynamic security
●
Congure the HP toner-cartridge-protection supply settings
●
Replace the toner cartridges
For video assistance, see www.hp.com/videos/LaserJet.
For more information:
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW33
Order supplies, accessories, and parts
Review details about ordering supplies, accessories and parts for your printer.
●
Ordering
●
Supplies and accessories
●
Customer self-repair parts
Ordering
Find information and links for ordering supplies, parts, and accessories for your printer.
Ordering optionOrdering information
Order supplies and paperwww.hp.com/go/suresupply
Order genuine HP parts or accessorieswww.hp.com/buy/parts
Order through service or support providersContact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)To access, in a supported Web browser on your
computer, enter the printer IP address or host name in
the address/URL eld. The EWS contains a link to the
HP SureSupply Web site, which provides options for
purchasing Original HP supplies.
Supplies and accessories
Find information about the supplies and accessories that are available for your printer.
CAUTION:Cartridges are for distribution and use within their designated region only; they will not work outside
of their designated region.
Table 3-1 Supplies
ItemDescriptionCartridge numberPart number
Supplies
For use in North America and Latin America only
HP 414A Black Original LaserJet Toner
Cartridge
HP 414A Cyan Original LaserJet Toner
Cartridge
HP 414A Yellow Original LaserJet Toner
Cartridge
HP 414A Magenta Original LaserJet
Toner Cartridge
HP 414X High Yield Black Original
LaserJet Toner Cartridge
Standard-capacity replacement black toner
cartridge
Optional 550-sheet paper feederOptional Tray 3CF404A
USB 2.0 printer cableA-to-B cable (2-meter standard)DT2738
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
More information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
●Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.
●Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Table
3-3 Customer self-repair parts
ItemDescriptionSelf-replacement optionsPart number
150-sheet paper input trayReplacement cassette for Tray 2MandatoryRM2-6377-000CN
550-sheet paper feederReplacement optional Tray 3MandatoryCF404-67901
Dynamic security
Learn about dynamic-security-enabled printers.
Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges using a non-HP chip
or modied or non-HP circuitry* might not work. And, those that work today might not work in the future.
As is standard in the printing business, HP has a process for authenticating cartridges. HP continues to use
security measures to protect the quality of our customer experience, maintain the integrity of our printing
systems, and protect our intellectual property. These measures include authentication methods that change
periodically and might prevent some third-party supplies from working now or in the future. HP printers and
original HP cartridges deliver the best quality, security and reliability. When cartridges are cloned or
counterfeited, the customer is exposed to quality and potential security risks, compromising the printing
experience.
*Non-HP Chips and modied or non-HP electronic circuitry are not produced or validated by HP. HP cannot
guarantee that these chips or circuitry will work in your printer now or in the future. If you are using a nonoriginal HP cartridge, please check with your supplier to ensure your cartridge has an original HP security chip or
unmodied HP electronic circuitry.
36Chapter 3 Supplies, accessories, and partsENWW
Congure the HP toner-cartridge-protection supply settings
A network administrator can congure the toner-cartridge-protection settings using the printer control panel or
the HP Embedded Web Server (EWS).
●
Introduction
●
Enable or disable the Cartridge Policy feature
●
Enable or disable the Cartridge Protection feature
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft.
●Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine
HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print
quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to
proceed.
●Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet of
printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION:After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Both features are o by default. Follow these procedures to enable or disable them.
ENWWCongure the HP toner-cartridge-protection supply settings37
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server
(EWS).
●
Use the printer control panel to enable the Cartridge Policy feature
●
Use the printer control panel to disable the Cartridge Policy feature
●
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
●
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
●
Troubleshoot Cartridge Policy control panel error messages
NOTE:Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS passwords cannot
be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This allows only
genuine HP cartridges to be used with the printer.
1.Navigate to the Setup menu:
●Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the
top of the screen downward to open the Dashboard, and then touch the Setup icon .
●2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to
navigate to Setup, and then press the OK button again.
2.From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:
1.Supply Settings
2.Cartridge Policy
3.Select Authorized HP to enable the feature.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This removes
the restriction that only genuine HP cartridges can be used.
1.Navigate to the Setup menu:
●Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the
top of the screen downward to open the Dashboard, and then touch the Setup icon ().
●2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to
navigate to Setup, and then press the OK button again.
2.From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:
38Chapter 3 Supplies, accessories, and partsENWW
1.Supply Settings
2.Cartridge Policy
3.Select O to disable the feature.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine HP
cartridges to be used with the printer.
1.Locate the printer's IP address on the printer control panel:
●Touchscreen control panel: From the Home screen on the printer control panel, touch the Wireless
icon (
●2-line LCD control panel: On the printer control panel, press the OK button to display the Home
screen. Use the arrow buttons and the OK button to navigate to and open the following menus:
1.Setup
2.Network Setup
3.General Settings
On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's
IP address or host name.
) or the Ethernet icon () to view the printer's IP address or host name.
2.Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE:If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
3.On the EWS Home page, click the Settings tab.
4.In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
5.In the Cartridge Policy area, click the drop-down menu and select Authorized HP.
6.Click Apply to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the restriction that
only genuine HP cartridges can be used.
1.Locate the printer's IP address on the printer control panel:
●Touchscreen control panel: From the Home screen on the printer control panel, touch the Wireless
icon () or the Ethernet icon () to view the printer's IP address or host name.
●2-line LCD control panel: On the printer control panel, press the OK button to display the Home
screen. Use the arrow and the OK button buttons to navigate to and open the following menus:
ENWWCongure the HP toner-cartridge-protection supply settings39
1.Setup
2.Network Setup
3.General Settings
On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's
IP address or host name.
2.Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE:If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
3.On the EWS Home page, click the Settings tab.
4.In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
5.In the Cartridge Policy area, click the drop-down menu and select O.
6.Click Apply to save the changes.
Troubleshoot Cartridge Policy control panel error messages
Review the recommended actions for Cartridge Policy error messages.
Table
3-4 Cartridge Policy control panel error messages
Error messageDescriptionRecommended action
10.0X.30 Unauthorized <Color> CartridgeThe administrator has congured this
printer to use only genuine HP supplies that
are still under warranty. The cartridge must
be replaced to continue printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a genuine HP
supply, visit www.hp.com/go/anticounterfeit
to determine if the toner cartridge is a
genuine HP cartridge, and learn what to do if
it is not a genuine HP cartridge.
40Chapter 3 Supplies, accessories, and partsENWW
Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).
●
Use the printer control panel to enable the Cartridge Protection feature
●
Use the printer control panel to disable the Cartridge Protection feature
●
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
●
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
●
Troubleshoot Cartridge Protection control panel error messages
NOTE:Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS passwords cannot
be recovered.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other printers.
1.Navigate to the Setup menu:
●Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the
top of the screen downward to open the Dashboard, and then touch the Setup icon .
●2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to
navigate to Setup, and then press the OK button again.
2.From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:
1.Supply Settings
2.Cartridge Protection
3.Select Protect Cartridges.
CAUTION:After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature. This
removes protection for any new cartridges installed in the printer.
1.Navigate to the Setup menu:
ENWWCongure the HP toner-cartridge-protection supply settings41
●Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the
top of the screen downward to open the Dashboard, and then touch the Setup icon ().
●2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to
navigate to Setup, and then press the OK button again.
2.From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:
1.Supply Settings
2.Cartridge Protection
3.Select O to disable the feature.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the cartridges
that are associated with the printer from being stolen and used in other printers.
1.Locate the printer's IP address on the printer control panel:
●Touchscreen control panel: From the Home screen on the printer control panel, touch the Wireless
icon (
●2-line LCD control panel: On the printer control panel, press the OK button to display the Home
screen. Use the arrow buttons and the OK button to navigate to and open the following menus:
) or the Ethernet icon () to view the printer's IP address or host name.
1.Setup
2.Network Setup
3.General Settings
On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's
IP address or host name.
2.Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE:If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
3.On the EWS Home page, click the Settings tab.
4.In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
5.In the Cartridge Protection area, click the drop-down menu and select On.
6.Click Apply to save the changes.
CAUTION:After enabling Cartridge Protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
42Chapter 3 Supplies, accessories, and partsENWW
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes protection for
any new cartridges installed in the printer.
1.Locate the printer's IP address on the printer control panel:
●Touchscreen control panel: From the Home screen on the printer control panel, touch the Wireless
icon () or the Ethernet icon () to view the printer's IP address or host name.
●2-line LCD control panel: On the printer control panel, press the OK button to display the Home
screen. Use the arrow buttons and the
1.Setup
2.Network Setup
3.General Settings
On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's
IP address or host name.
2.Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
OK button to navigate to and open the following menus:
NOTE:If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
3.On the EWS Home page, click the Settings tab.
4.In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
5.In the Cartridge Protection area, click the drop-down menu and select O.
6.Click Apply to save the changes.
Troubleshoot Cartridge Protection control panel error messages
Review the recommended actions for Cartridge Protection error messages.
Table
3-5 Cartridge Protection control panel error messages
Error messageDescriptionRecommended action
10.0X.57 Protected <Color> CartridgeThe cartridge can only be used in the printer
or eet of printers that initially protected it
using HP Cartridge Protection.
The Cartridge Protection feature allows an
administrator to restrict cartridges to work
in only one printer or eet of printers. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a new toner
cartridge.
ENWWCongure the HP toner-cartridge-protection supply settings43
Replace the toner cartridges
Replace the toner cartridges if you receive a message on the printer, or if you have print quality problems.
●
Toner cartridge information
●
Remove and replace the toner cartridges
Toner cartridge information
Review details about ordering replacement toner cartridges.
The printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary.
Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The printer uses four colors and has a dierent toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.
CAUTION:Cartridges are for distribution and use within their designated region only; they will not work outside
of their designated region.
Table 3-6 Supplies
ItemDescriptionCartridge numberPart number
Supplies
For use in North America and Latin America only
HP 414A Black Original LaserJet Toner
Cartridge
HP 414A Cyan Original LaserJet Toner
Cartridge
HP 414A Yellow Original LaserJet Toner
Cartridge
HP 414A Magenta Original LaserJet
Toner Cartridge
HP 414X High Yield Black Original
LaserJet Toner Cartridge
HP 414X High Yield Cyan Original
LaserJet Toner Cartridge
HP 414X High Yield Yellow Original
LaserJet Toner Cartridge
HP 414X High Yield Magenta Original
LaserJet Toner Cartridge
For use in Europe, Middle East, Russia, CIS, and Africa only
HP 415A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
HP 416X High Yield Black Original
LaserJet Toner Cartridge
HP 416X High Yield Cyan Original
LaserJet Toner Cartridge
HP 416X High Yield Yellow Original
LaserJet Toner Cartridge
HP 416X High Yield Magenta Original
LaserJet Toner Cartridge
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION:To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. If
the toner cartridge must be removed from the printer for an extended period of time, place the cartridge in the
original plastic packaging, or cover the cartridge with a lightweight opaque item.
The following illustration shows the toner cartridge components.
High-capacity replacement black toner cartridge 416XW2040X
CAUTION:If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE:Information about recycling used toner cartridges is in the toner cartridge box.
Remove and replace the toner cartridges
Follow these steps to replace the toner cartridge.
1.Open the front door by pressing the button on the left panel.
46Chapter 3 Supplies, accessories, and partsENWW
1
2
2.Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.
3.Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.
4.Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
ENWWReplace the toner cartridges47
5.Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for
recycling.
6.Hold both ends of the toner cartridge and rock it 5-6 times.
7.Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can
cause print-quality problems. Also, do not expose the cartridge to light unnecessarily.
48Chapter 3 Supplies, accessories, and partsENWW
8.Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the
color chip on the drawer.
9.Close the toner cartridge drawer.
10. Close the front door.
ENWWReplace the toner cartridges49
11. Pack the used toner cartridge into the box the new cartridge came in, or use a large cardboard box and ll it
http://www.hp.com/recycle
2
1
with several cartridges you need to recycle. See the enclosed recycling guide for information about
recycling.
In the US, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/
recycle to print a pre-paid shipping label.
Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.
50Chapter 3 Supplies, accessories, and partsENWW
4Print
Print using the software, or print from a mobile device or USB ash drive.
●
Print tasks (Windows)
●
Print tasks (macOS)
●
Store print jobs on the printer to print later or print privately
●
Mobile printing
●
Print from a USB ash drive (touchscreen control panel only)
For more information:
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW51
Print tasks (Windows)
Learn about common printing tasks for Windows users.
●
How to print (Windows)
●
Automatically print on both sides (Windows)
●
Manually print on both sides (Windows)
●
Print multiple pages per sheet (Windows)
●
Select the paper type (Windows)
●
Additional print tasks
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
1.From the software program, select the Print option.
2.Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE:
●The name of the button varies for dierent software programs.
●For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
●For more information, click the Help (?) button in the print driver.
3.Click the tabs in the print driver to congure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4.Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5.Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
1.From the software program, select the Print option.
2.Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
52Chapter 4 PrintENWW
NOTE:
●The name of the button varies for dierent software programs.
●For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3.Click the Finishing tab.
4.Select Print on both sides. Click OK to close the Document Properties dialog.
5.In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1.From the software program, select the Print option.
2.Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
●The name of the button varies for dierent software programs.
●For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3.Click the Finishing tab.
4.Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5.In the Print dialog, click Print to print the rst side of the job.
6.Retrieve the printed stack from the output bin, and place it in Tray 1.
7.If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1.From the software program, select the Print option.
2.Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
●The name of the button varies for dierent software programs.
●For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3.Click the Finishing tab.
ENWWPrint tasks (Windows)53
4.Select the number of pages per sheet from the Pages per sheet drop-down.
5.Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6.In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that
1.From the software program, select the Print option.
2.Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE:
●The name of the button varies for dierent software programs.
●For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
3.Click the Paper/Quality tab.
specic paper type.
features when More settings is selected.
4.Select the option for the type of paper you are using, and then click OK.
5.Click OK to close the Document Properties dialog.
6.In the Print dialog, click Print to print the job.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/colorljM454.
Instructions are available for print tasks, such as the following:
●Create and use printing shortcuts or presets
●Select the paper size, or use a custom paper size
●Select the page orientation
●Create a booklet
●Scale a document to t a specic paper size
●Print the rst or last pages of the document on dierent paper
●Print watermarks on a document
54Chapter 4 PrintENWW
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per
sheet.
●
How to print (macOS)
●
Automatically print on both sides (macOS)
●
Manually print on both sides (macOS)
●
Print multiple pages per sheet (macOS)
●
Select the paper type (macOS)
●
Additional print tasks
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.
1.Click the File menu, and then click the Print option.
2.Select the printer.
3.Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE:The name of the item varies for dierent software programs.
4.Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1.Click the File menu, and then click the Print option.
2.Select the printer.
3.Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE:The name of the item varies for dierent software programs.
4.Select a binding option from the Two-Sided drop-down list.
5.Click the Print button.
Manually print on both sides (macOS)
If your printer does not have an automatic duplexer installed, or you are using a paper size or type not supported
by the duplexer, you can print on both sides of the paper using a manual process. You will need to reload the
pages for the second side.
ENWWPrint tasks (macOS)55
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1.Click the File menu, and then click the Print option.
2.Select the printer.
3.Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE:The name of the item varies for dierent software programs.
4.Click the Manual Duplex check box, and select a binding option.
5.Go to the printer, and remove any blank paper that is in Tray 1.
6.Click the Print button.
7.Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8.If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1.Click the File menu, and then click the Print option.
2.Select the printer.
3.Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE:The name of the item varies for dierent software programs.
4.From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5.In the Layout Direction area, select the order and placement of the pages on the sheet.
6.From the Border menu, select the type of border to print around each page on the sheet.
7.Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that specic paper type.
1.Click the File menu, and then click the Print option.
2.Select the printer.
3.Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE:The name of the item varies for dierent software programs.
4.Select from the Media & Quality or Paper/Quality options.
56Chapter 4 PrintENWW
NOTE:This list contains the master set of options available. Some options are not available on all printers.
●Media Type: Select the option for the type of paper for the print job.
●Print Quality: Select the resolution level for the print job.
●EconoMode: Select this option to conserve toner when printing drafts of documents.
5.Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/colorljM454.
Instructions are available for print tasks, such as the following:
●Create and use printing shortcuts or presets
●Select the paper size, or use a custom paper size
●Select the page orientation
●Create a booklet
●Scale a document to t a specic paper size
●Print the rst or last pages of the document on dierent paper
●Print watermarks on a document
ENWWPrint tasks (macOS)57
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
●
Introduction
●
Before beginning
●
Set up job storage
●
Disable or enable the job storage feature
●
Create a stored job (Windows)
●
Create a stored job (macOS)
●
Print a stored job
●
Delete a stored job
●
Information sent to printer for Job Accounting purposes
Introduction
The following information provides procedures for creating and printing documents that are stored on a USB
ash drive. These jobs can be printed at a later time or printed privately.
Before beginning
Review the requirements for using the job storage feature.
The job storage feature has the following requirements:
●A dedicated USB 2.0 storage device with at least 16 GB free space must be installed in the rear host USB.
This USB storage device holds the job storage jobs sent to the printer. Removing this USB storage device
from the printer disables the job storage feature.
●If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above.
Set up job storage
Set up job storage in the print driver, insert the storage media (USB ash drive) in the printer, and verify the
feature is ready to use.
Before you begin, install the printer software if it is not already installed. Go to www.hp.com/support, click
Software and Drivers, and then follow the onscreen instructions to download the latest HP software.
When the print driver is installed, the Job Storage option is set to Automatic by default. The option is located as
follows:
●Windows: Devices and Printers►Printer Properties►Device Settings
●macOS: Printers & Scanners►Options & Supplies
To complete Job Storage setup:
1.Locate the rear USB port.
On some models, the rear USB port is covered. Remove the rear USB port cover before proceeding.
58Chapter 4 PrintENWW
2.Insert the USB ash drive into the rear USB port.
Figure 4-1 Insert USB ash drive
A message displays on the control panel warning that the USB drive will be formatted. Select OK to
complete the procedure.
3.Open the print driver to verify the Job Storage tab is visible. If it is visible, the feature is ready to use.
From a software program, select the Print option, select your printer from the list of printers, and do the
following:
●Windows: Select Properties or Preferences. Click the Job Storage tab.
If the Job Storage tab is not showing, activate it as follows:
From the Start menu, open Settings, click Devices, and then click Devices and Printers. Right-click on
the printer name and click Printer Properties. Click the Device Settings tab, click on Job Storage, and
then select Automatic. Click Apply and OK.
●macOS: The print driver displays the Copies & Pages menu. Open the drop-down list, and then click
the Job Storage menu.
If the Job Storage menu is not showing, close the Print window and then reopen it to activate the
menu.
Disable or enable the job storage feature
Disable the job storage feature to make it unavailable, even if a USB drive is inserted into the printer. Enable the
feature to make it available again.
1.Open the Printer Properties:
●Windows: From the Start menu, open Settings, click Devices, and then click Devices and Printers.
Right-click on the printer and click Printer properties.
●macOS: From the Apple menu, open System Preferences, and then click Printers & Scanners. Select
the printer and click Options & Supplies.
2.Disable the Job Storage option as follows:
●Windows: Click the Device settings tab, click on Job Storage, and then select Disable.
●macOS: On the Options tab, clear the Job Storage check box.
To enable the feature, set the Job Storage option back to Automatic (Windows), or select the Job Storage check
box (macOS).
ENWWStore print jobs on the printer to print later or print privately59
Create a stored job (Windows)
Store jobs on the USB ash drive for private or delayed printing.
1.From the software program, select the Print option.
2.Select the printer from the list of printers, and then select Properties or Preferences.
NOTE:
●The name of the button varies for dierent software programs.
●For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3.Click the Job Storage tab.
NOTE:If the Job Storage tab is not showing, follow the instructions in the "Disable or enable job storage
feature" section to activate the tab.
4.Select a Job Storage Mode option:
●Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy prints
immediately. Printing of the subsequent copies must be initiated from the device's front control panel.
For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print
when the job is retrieved. The job is deleted after all copies are printed.
●Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints.
●Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later. The job is deleted manually or by the job retention schedule.
●Stored Job: Store a job on the printer and allow other users to print the job at any time. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel. The job is deleted manually or by the job retention schedule.
5.To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
●Use Job Name + (1-99): Append a unique number to the end of the job name.
●Replace Existing File: Overwrite the existing stored job with the new one.
6.Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (macOS)
Store jobs on the USB ash drive for private or delayed printing.
60Chapter 4 PrintENWW
1.Click the File menu, and then click the Print option.
2.In the Printer menu, select the printer.
3.Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE:If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage
feature" section to activate the menu.
4.In the Mode drop-down list, select the type of stored job.
●Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy prints
immediately. Printing of the subsequent copies must be initiated from the device's front control panel.
For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print
when the job is retrieved. The job is deleted after all copies are printed.
●Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints.
●Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later. The job is deleted manually or by the job retention schedule.
●Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel. The job is deleted manually or by the job retention schedule.
5.To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
NOTE:macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the
options below the Mode drop-down list to set up the saved job.
Select which option to use if another stored job already has that name.
●Use Job Name + (1-99): Append a unique number to the end of the job name.
●Replace Existing File: Overwrite the existing stored job with the new one.
6.If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job
with a PIN. Type a 4-digit number in the Use PIN to Print eld. When other people attempt to print this job,
the printer prompts them to enter this PIN.
7.Click the Print button to process the job.
Print a stored job
Print a job that is stored on a USB ash drive.
1.Navigate to the folder where the stored jobs are saved:
●Touchscreen control panel: From the Home screen on the printer control panel, touch the Print icon,
and then touch Job Storage.
●2-line LCD control panel: On the printer control panel, press the OK button to display the Home
screen. Use the arrow buttons to navigate to Job Storage, and then press the OK button again.
2.From the Job Folders list, navigate to and select the name of the folder where the job is stored.
ENWWStore print jobs on the printer to print later or print privately61
3.Navigate to and select the name of the job that you want to print.
If the job is private or encrypted, enter the PIN or password. Touch Done (touchscreen control panel).
4.Print the job:
●Touchscreen control panel: To adjust the number of copies, touch the box to the left of the Print
button and then enter the number of copies using the touch keypad. Touch Done to close the keypad,
and then touch Print to print the job.
●2-line LCD control panel: To adjust the number of copies, use the arrow buttons to navigate to the
Copy option, and then press OK. On the Copy screen, use the arrow buttons to select the number of
copies, then press OK to save the setting. Press OK again to print the job.
62Chapter 4 PrintENWW
Delete a stored job
When a new job is stored on a USB ash drive, any previous jobs with the same user and job name are
overwritten. If the memory on the USB ash drive is full, the following message displays on the printer control
panel: The USB ash storage device is out of memory. Delete unused jobs, and then try again. Existing stored
jobs must be deleted before additional print jobs can be stored.
●
Delete a job that is stored on the printer
Delete a job that is stored on the printer
Delete a job that is stored on a USB ash drive.
1.Navigate to the folder where the stored jobs are saved:
●Touchscreen control panel: From the Home screen on the printer control panel, touch the Print icon,
and then touch Job Storage.
●2-line LCD control panel: On the printer control panel, press the OK button to display the Home
screen. Use the arrow buttons to navigate to Job Storage, and then press the OK button again.
2.From the Job Folders list, navigate to and select the name of the folder where the job is stored.
3.Navigate to and select the name of the job that you want to delete.
If the job is private or encrypted, enter the PIN or password.
4.Delete the job:
●Touchscreen control panel: Touch the Trash icon , and then touch Delete to delete the job.
●2-line control panel: Use the arrow buttons to navigate to the Delete option and then press the OK
button. Press OK again to delete the job.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
ENWWStore print jobs on the printer to print later or print privately63
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other
mobile device.
●
Introduction
●
Wi-Fi Direct printing (wireless models only)
●
HP ePrint via Email (touchscreen control panel)
●
HP ePrint via Email (2-line LCD control panel)
●
AirPrint
●
Android embedded printing
Introduction
Review the following information about mobile printing.
To see the full list of mobile and ePrint solutions and determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
64Chapter 4 PrintENWW
Wi-Fi Direct printing (wireless models only)
Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the
Internet.
●
To turn on Wi-Fi Direct
●
Change the printer Wi-Fi Direct name
NOTE:Not all mobile operating systems are currently supported by Wi-Fi Direct.
Use Wi-Fi Direct to print wirelessly from the following devices:
●Android mobile devices compatible with the Android embedded print solution
●iPhone, iPad, or iPod touch using Apple AirPrint or the HP Smart app
●Android mobile devices using the HP Smart app or the Android embedded print solution
●PC and Mac devices using the HP ePrint Software
●HP Roam
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
Wi-Fi Direct can be enabled or disabled from the printer control panel.
To turn on Wi-Fi Direct
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
Follow these steps to turn on Wi-Fi Direct from the printer control panel.
1.Navigate to the Wi-Fi Direct menu:
●Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the
top of the screen downward to open the Dashboard, and then touch the Wi-Fi Direct icon ().
●2-line LCD control panel: On the printer control panel, press the OK button to display the Home
screen. Use the arrow buttons and the OK button to navigate to and open the following menus:
1.Setup
2.Wi-Fi Direct
The Wi-Fi Direct Details screen displays.
2.Open the Wi-Fi Direct Status screen:
●Touchscreen control panel: On the Wi-Fi Direct Details screen, touch the Settings icon ().
●2-line LCD control panel: On the Wi-Fi Direct Details screen, navigate to and open the Wi-Fi Direct
Status menu.
3.Turn on Wi-Fi Direct:
●Touchscreen control panel: If Wi-Fi Direct is set to O, touch the switch to turn it on.
●2-line LCD control panel: If Wi-Fi Direct is set to O, press the right arrow button to turn it on, and then
press OK to save the setting.
ENWWMobile printing65
NOTE:In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct name for easier printer identication when using Wi-Fi Direct printing.
To view the Wi-Fi Direct Name on a touchscreen control panel, go to the Home screen, swipe the Dashboard tab
downward, and then touch the Wi-Fi Direct icon ().
To view the Wi-Fi Direct name on a 2-line LCD control panel, press the OK button to display the Home screen, and
then navigate to and open the following menus:
1.Setup
2.Wi-Fi Direct
3.Wi-Fi Direct Name
66Chapter 4 PrintENWW
Change the printer Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
●
Step one: Open the HP Embedded Web Server
●
Step two: Change the Wi-Fi Direct name
Step one: Open the HP Embedded Web Server
Use the following procedure to open the HP Embedded Web Server (EWS).
1.Locate the printer's IP address on the printer control panel:
●Touchscreen control panel: From the Home screen on the printer control panel, touch the Wireless
icon (
●2-line LCD control panel: On the printer control panel, press the OK button to display the Home
screen. Use the arrow buttons and the OK button to navigate to and open the following menus:
1.Setup
2.Network Setup
3.General Settings
On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's
IP address or host name.
) or the Ethernet icon () to view the printer's IP address or host name.
2.Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE:If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name
Use the following procedure to change the Wi-Fi Direct name.
1.On the EWS Home page, click the Network tab.
2.In the left navigation pane, click Wi-Fi Direct.
3.Under the Status eld, click Edit Settings.
4.In the Wi-Fi Direct Name eld, enter the new name, and then click Apply.
HP ePrint via Email (touchscreen control panel)
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email-enabled device. These instructions are for printer models with a touchscreen control panel.
To use HP ePrint, the printer must meet these requirements:
●The printer must be connected to a wired or wireless network and have Internet access.
●HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
ENWWMobile printing67
Follow these steps to enable HP Web Services and register with HP Connected:
1.From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the HP ePrint icon .
2.In the HP ePrint screen, touch Setup in the lower right corner.
3.In the Setup Web Services screen, read the terms of use agreement. Touch Yes to accept the terms of use
and enable HP Web Services.
The printer enables Web Services and then prints an information page. The information page contains the
printer code that is necessary to register the printer at HP Connected.
4.Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
HP ePrint via Email (2-line LCD control panel)
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email-enabled device. These instructions are for printer models with a 2-line LCD control panel.
To use HP ePrint, the printer must meet these requirements:
●The printer must be connected to a wired or wireless network and have Internet access.
●HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow these steps to enable HP Web Services and register with HP Connected:
1.On the printer control panel, press the OK button to display the Home screen.
2.Use the arrow buttons and the OK button to navigate to and open the following menus:
1.Setup
2.Network Setup
3.General Settings
3.On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's IP
address or host name.
4.Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE:If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
5.On the EWS Home page, click the Web Services tab.
6.In the Web Services Settings section, click Setup, click Continue, and then follow the onscreen instructions
to accept the terms of use.
The printer enables Web Services and then prints an information page. The information page contains the
printer code that is necessary to register the printer at HP Connected.
7.Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
68Chapter 4 PrintENWW
AirPrint
With Apple AirPrint, you can print directly to the printer from your iOS device or Mac computer, without having a
print driver installed.
AirPrint is supported for iOS and from Mac computers running macOS (10.7 Lion and newer).
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or
later) in the following mobile applications:
●Mail
●Photos
●Safari
●iBooks
●Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE:Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the supported operating systems, so installing drivers or downloading software is
not necessary.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
ENWWMobile printing69
Print from a USB ash drive (touchscreen control panel only)
Learn how to print directly from a USB ash drive.
●
Introduction
●
Print USB documents
Introduction
The walk-up USB printing feature allows you to quickly print les without sending them from a computer. This
feature is available on printer models with a
The printer accepts standard USB ash drives in the USB port that is located below the control panel. It supports
the following types of les:
●.pdf
●.jpg
●.prn and .PRN
●.pcl and .PCL
●.ps and .PS
●.doc and .docx
touchscreen control panel.
●.ppt and .pptx
Print USB documents
Use the following procedure to print USB documents.
1.Insert the USB ash drive into the USB port on the front of the printer.
A Reading... message displays on the printer control panel.
2.On the Memory Device Options screen, touch Print Documents.
3.Scroll to and touch the name of the le that you want to print. If the le is stored in a folder, touch the name
of the folder, and then scroll to and touch the name of the le.
4.When the Print from USB menu displays, touch any of the following menu items to change the settings for
the print job:
●2-Sided
●Tray Selection
●Copies
●Quality
For additional options, touch the Settings icon .
5.Touch Print to print the job.
6.Retrieve the printed job from the output bin, and then remove the USB ash drive from the USB port.
70Chapter 4 PrintENWW
5Manage the printer
Utilize management tools, security and energy-conservation settings, and rmware updates for the printer.
●
Use HP Web Services applications (touchscreen models only)
●
Change the printer connection type (Windows)
●
Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS)
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Update the rmware
For more information:
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
Use HP Web Services applications (touchscreen models only)
With Web Services, you can add print apps to your printer using HP Connected. Print apps is a content-ondemand delivery platform that allows you to browse and view popular web destinations and print in an easy-toread format.
ENWW71
1.From the Home screen on the printer control panel, swipe right and then touch Apps.
2.Touch the print app that you want to use.
For more information about individual print apps and to create an account, visit the HP Connected site at HP
Connected. With an HP Connected account, you can add, congure, or remove print apps, and set the order
in which the apps appear on your printer control panel.
NOTE:The HP Connected website might not be available in all countries/regions.
NOTE:You can also turn o print apps using the EWS. To do so, open the EWS (see Open the Embedded
Web Server), click the Web Services tab, and then click Turn O next to the Print Apps option.
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software
to change the connection. For example, connect the new printer to the computer using a USB or network
connection, or change the connection from a USB to a wireless connection.
To open Device Setup & Software, complete the following procedure:
1.Open the HP Printer Assistant.
●Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
●Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2.In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.
72Chapter 5 Manage the printerENWW
Advanced conguration with HP Embedded Web Server and Printer
Home Page (EWS)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer
control panel.
●
Method one: Open the HP Embedded Web Server (EWS) from the software
●
Method two: Open the HP Embedded Web Server (EWS) from a web browser
●View printer status information
●Determine the remaining life for all supplies and order new ones
●View and change tray congurations (paper types and sizes)
●View and print internal pages
●View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. You do not have to have Internet access to open
and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE:Printer Home Page (EWS) is software used to connect to the HP Embedded Web Server when the printer
is connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE:The HP Embedded Web Server is not accessible beyond the network rewall.
Method one: Open the HP Embedded Web Server (EWS) from the software
Use this method to open the EWS from the HP Printer Assistant software.
1.Open the HP Printer Assistant.
●Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
●Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2.In the HP Printer Assistant, select Print, and then select Printer Home Page (EWS).
Method two: Open the HP Embedded Web Server (EWS) from a web browser
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
1.Locate the printer's IP address on the printer control panel:
ENWWAdvanced conguration with HP Embedded Web Server and Printer Home Page (EWS)73
●Touchscreen control panel: From the Home screen on the printer control panel, touch the Wireless
icon () or the Ethernet icon () to view the printer's IP address or host name.
●2-line LCD control panel: On the printer control panel, press the OK button to display the Home
screen. Use the arrow buttons and the OK button to navigate to and open the following menus:
1.Setup
2.Network Setup
3.General Settings
On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's
IP address or host name.
2.Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE:If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
Table 5-1 HP Embedded Web Server tabs
Tab or sectionDescription
Home tab
Provides printer, status, and
conguration information.
●Sleep Mode: Congure the Sleep Mode settings.
●Web Services: Set up and manage Web Services such as HP ePrint and Print Apps.
●Printer Update: Check for new printer updates.
●Estimated Cartridge Levels: View the status of the cartridges and the estimated cartridge
levels.
●Network Summary: View a summary of the printer's network settings.
●Print Quality Toolbox: Use maintenance tools to improve the print quality of your printouts.
●
Wireless Setup Wizard: Connect the printer to a wireless network.
●Wi-Fi Direct: View and edit Wi-Fi Direct settings.
●AirPrint: View and edit AirPrint settings.
●Printer Information: View general information about the printer.
●Administrator: Set up and manage advanced security and usage controls for the printer.
●Shutdown Mode: Congure Shutdown Mode settings.
●Usage Report: View detailed information about printer usage.
●Firewall: Set up and manage the printer's rewall.
●Printer Reports: View the reports available for the printer.
●Backup: Back up the printer settings into a password-encrypted le.
●Personalize: Add or remove features that display on the Home tab.
Copy/Print tab●Change default print settings from your computer, such as the number of copies and print
quality.
74Chapter 5 Manage the printerENWW
Table 5-1 HP Embedded Web Server tabs (continued)
Tab or sectionDescription
Web Services tab●Web Services Settings
Network tab
(Network-connected printers only)
Provides the ability to change network
settings from your computer.
ENWWAdvanced conguration with HP Embedded Web Server and Printer Home Page (EWS)75
Congure IP network settings
Review the following information about conguring IP network settings.
●
Introduction
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Introduction
Use the information in the following sections to congure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers.
Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1.Locate the printer's IP address on the printer control panel:
●Touchscreen control panel: From the Home screen on the printer control panel, touch the Wireless
icon () or the Ethernet icon () to view the printer's IP address or host name.
●2-line LCD control panel: On the printer control panel, press the OK button to display the Home
screen. Use the arrow buttons and the OK button to navigate to and open the following menus:
1.Setup
2.Network Setup
3.General Settings
On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's
IP address or host name.
2.Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE:If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
3.On the EWS Home page, click the Network tab to view network information. Change settings as needed.
76Chapter 5 Manage the printerENWW
Rename the printer on a network
Use the HP Embedded Web Server (EWS) to rename the printer on a network so it can be uniquely identied.
1.Locate the printer's IP address on the printer control panel:
●Touchscreen control panel: From the Home screen on the printer control panel, touch the Wireless
icon () or the Ethernet icon () to view the printer's IP address or host name.
●2-line LCD control panel: On the printer control panel, press the OK button to display the Home
screen. Use the arrow buttons and the OK button to navigate to and open the following menus:
1.Setup
2.Network Setup
3.General Settings
On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's
IP address or host name.
2.Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE:If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
3.On the EWS Home page, click the Network tab.
4.In the left navigation pane, click General to expand the options, and then click Network Identication.
5.In the Host Name text eld, enter a name to uniquely identify this printer, and then click Apply to save the
changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set the IPv4 address, subnet mask, and default gateway.
1.Navigate to the Setup menu:
●Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the
top of the screen downward to open the Dashboard, and then touch the Setup icon .
●2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to
navigate to Setup, and then press the OK button again.
2.From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:
1.Network Setup
2.Ethernet Settings
3.IP Settings
4.Manual
3.Use the arrow buttons to enter the IP Address and then press OK.
ENWWCongure IP network settings77
4.Use the arrow buttons to enter the Subnet Mask and then press OK.
5.Use the arrow buttons to enter the Gateway and then press OK.
Link speed and duplex settings
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. If you need to make changes, use the printer control
panel.
NOTE:This information applies only to Ethernet (wired) networks. It does not apply to wireless networks.
NOTE:The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE:Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1.Navigate to the Setup menu:
●Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the
top of the screen downward to open the Dashboard, and then touch the Setup icon .
●2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to
navigate to Setup, and then press the OK button again.
2.From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:
1.Network Setup
2.Ethernet Settings
3.Link Speed
3.On the Link Speed menu, navigate to and select one of the following options:
SettingDescription
AutomaticThe print server automatically congures itself for
the highest link speed and communication mode
allowed on the network.
10T Full10 Mbps, full-duplex operation
10T Half10 Mbps, half-duplex operation
100TX Full100 Mbps, full-duplex operation
100TX Half100 Mbps, half-duplex operation
1000T Full1000 Mbps, full-duplex operation
4.Select OK to save the setting. The printer turns o and then on.
78Chapter 5 Manage the printerENWW
Printer security features
Review the following information about the printer security features.
●
Introduction
●
Assign or change the system password using the Embedded Web Server
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1.Locate the printer's IP address on the printer control panel:
●Touchscreen control panel: From the Home screen on the printer control panel, touch the Wireless
icon (
●2-line LCD control panel: On the printer control panel, press the OK button to display the Home
screen. Use the arrow buttons and the OK button to navigate to and open the following menus:
) or the Ethernet icon () to view the printer's IP address or host name.
1.Setup
2.Network Setup
3.General Settings
On the General Settings menu, select Show IP Address, and then select Yes to display the printer's IP
address or host name.
2.Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE:If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
3.On the EWS Home page, click the Settings tab.
4.In the left navigation pane, click Security to expand the options, and then click General Security.
5.Enter a password.
6.Re-enter the password in the Conrm Password eld, and then click Apply.
NOTE:Make note of the password and store it in a safe place.
ENWWPrinter security features79
Energy-conservation settings
Learn about the energy-conservation settings that are available on your printer.
●
Introduction
●
Print with EconoMode
●
Set the Sleep Mode/Sleep Delay (Min.) setting
●
Set the Shutdown Mode/Shutdown after Sleep (Hr.) setting
●
Set the Disable Shutdown setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE:If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1.From the software program, select the Print option.
2.Select the printer, and then click the Properties or Preferences button.
3.Click the Paper/Quality tab.
4.Click the EconoMode check box.
Set the Sleep Mode/Sleep Delay (Min.) setting
Use the control panel menus to specify the amount of time the printer must be inactive before it goes into sleep
mode.
1.Navigate to the Setup menu:
●Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the
top of the screen downward to open the Dashboard, and then touch the Setup icon ().
●2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to
navigate to Setup, and then press the OK button again.
2.From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:
1.Power Management
2.Sleep Mode (touchscreen control panel) or Sleep Delay (Min.) (2-line LCD control panel)
3.Specify the number of minutes the printer must be inactive before it goes into sleep mode:
80Chapter 5 Manage the printerENWW
●Touchscreen control panel: Touch the desired option from the list.
●2-line LCD control panel: Use the arrow buttons to select the number of minutes, and then press the
OK button to save the setting.
Set the Shutdown Mode/Shutdown after Sleep (Hr.) setting
Use the control panel menus to specify the amount of time the printer must be inactive before it shuts down.
NOTE:After the printer shuts down, the power consumption is 1 watt or less.
1.Navigate to the Setup menu:
●Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the
top of the screen downward to open the Dashboard, and then touch the Setup icon .
●2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to
navigate to Setup, and then press the OK button again.
2.From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:
1.Power Management
2.Shutdown Mode (touchscreen control panel) or Shutdown after Sleep (Hr.) (2-line LCD control panel)
3.Specify the number of hours the printer must be inactive before it shuts down:
●Touchscreen control panel: Touch the desired option from the list.
●2-line LCD control panel: Use the arrow buttons to select the number of hours, and then press the OK
button to save the setting.
Set the Disable Shutdown setting
Use the control panel menus to disable the printer from shutting down after a period of inactivity.
1.Navigate to the Setup menu:
●Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the
top of the screen downward to open the Dashboard, and then touch the Setup icon .
●2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to
navigate to Setup, and then press the OK button again.
2.From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:
1.Power Management
2.Disable Shutdown
3.Select one of the following options:
●When ports are active: The printer will not shut down unless all ports are inactive. An active network
link or fax connection will prevent the printer from shutting down.
●Do not disable (touchscreen control panel) or Never (2-line LCD control panel): The printer will shut
down after a period of inactivity as determined by the Sleep Mode/Shutdown after Sleep (Hr.) setting.
NOTE:The default setting is When ports are active.
ENWWEnergy-conservation settings81
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic printer features. Go to
www.hp.com/go/webjetadmin for more information.
82Chapter 5 Manage the printerENWW
Update the rmware
HP oers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer rmware for a single printer. When you update the rmware, Web
Service apps will update automatically.
●
Method one: Update the rmware using the control panel
●
Method two: Update the rmware using the HP Printer Update utility
There are two supported methods to perform a rmware update on this printer. Use only one of the following
methods to update the printer
Method one: Update the rmware using the control panel
Follow these steps to update the rmware using the printer control panel (for network-connected printers only).
For USB-connected printers, skip to Method two.
1.Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE:The printer must be connected to the internet to update the rmware via a network connection.
2.Navigate to the Setup menu:
●Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the
top of the screen downward to open the Dashboard, and then touch the Setup icon .
rmware.
●2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to
navigate to Setup, and then press the OK button again.
3.From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:
1.Printer Maintenance
2.Update the Printer (touchscreen control panel) or Update Firmware (2-line LCD control panel)
NOTE:If the Update the Printer or Update Firmware option is not listed, use Method two.
4.Update the rmware:
●Touchscreen control panel: Touch Check for Printer Updates Now to check for updates. If a newer
rmware version is detected, the update process starts automatically.
●2-line LCD control panel: If a rmware update is available, press the OK button to start the update
process.
5.Touchscreen control panel only: Set the printer to automatically update the rmware when updates
become available:
a.From the Home screen on the printer control panel, swipe the tab at the top of the screen downward
to open the Dashboard, and then touch the Setup icon .
b.Scroll to and touch Printer Maintenance, and then touch Update the Printer.
ENWWUpdate the rmware83
c.Touch Manage Updates, touch Allow Updates, and then touch Yes.
d.Touch the Back button , touch Printer Update Options, and then touch Install Automatically
(Recommended).
Method two: Update the rmware using the HP Printer Update utility
Follow these steps to manually download and install the HP Printer Update utility.
NOTE:This method is the only rmware update option available for printers connected to the computer via a
USB cable. This method also works for printers that are connected to a network.
NOTE:You must have a print driver installed in order to use this method.
1.Go to www.hp.com/go/support, click Software and Drivers, and then click Printer.
2.In the text eld, type the printer name, click Submit, and then click your printer model from the list of
search results.
3.In the Firmware section, locate the Firmware Update le.
4.Click Download, and then click Run.
5.When the HP Printer Update utility launches, select the printer that you wish to update, and then click
Update.
6.Follow the on-screen instructions to complete the installation, and then click the OK button to close the
utility.
84Chapter 5 Manage the printerENWW
6Solve problems
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
●
Customer support
●
Restore the factory-set defaults
●
Control panel help system
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Resolving print quality problems
●
Solve wired network problems
●
Solve wireless network problems
For more information:
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
Customer support
Find support contact options for your HP printer.
ENWW85
Table 6-1 HP support options
Support optionContact information
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Get 24-hour Internet support, and download software utilities and
drivers
Order additional HP service or maintenance agreementswww.hp.com/go/carepack
Register the printerwww.register.hp.com
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will
not reset the page count, or tray size.
To restore the printer to the factory-default settings, follow these steps.
CAUTION:Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
NOTE:The steps vary according to the type of control panel.
1.Navigate to the Setup menu as follows.
Country/region phone numbers are on the yer that was in the box
with the printer or at www.hp.com/support.
www.hp.com/support/colorljM454
●2-line control panels: On the printer control panel, press the OK button to display the Home screen.
Use the arrow buttons to navigate to Setup, and then press the OK button again.
●Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the
top of the screen downward to open the Dashboard, and then touch the Setup icon .
2.From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:
1.Printer Maintenance
2.Restore
3.Restore Factory Defaults
The printer automatically restarts.
Control panel help system
The printer has a built-in Help system that explains how to use each screen. This feature is available on printer
models with a touchscreen control panel.
To open the Help system, touch the Help icon in the lower-right corner of the screen.
Tips for using the online Help:
86Chapter 6 Solve problemsENWW
●For some screens, the Help opens to a global menu where you can search for specic topics. You can
browse through the menu structure by touching the buttons in the menu.
●Some Help screens include animations that guide you through procedures, such as clearing jams.
●For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for
that screen.
●If the printer alerts you of an error or warning, touch the Help icon to open a message that describes the
problem. The message also contains instructions to help solve the problem.
ENWWControl panel help system87
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Understand the cartridge-related messages on the control panel and what actions to take.
●
Change the “Very Low” settings
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection Warranty
on this supply has ended appears on the Supplies Status Page or the EWS.
88Chapter 6 Solve problemsENWW
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.
●
Change the "Very Low" settings from the control panel
●
Order supplies
Change the "Very Low" settings from the control panel
Determine how the printer will notify you about very low cartridge levels.
1.Navigate to the Setup menu:
●Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the
top of the screen downward to open the Dashboard, and then touch the Setup icon .
●2-line control panel: Press the OK button to display the Home screen. Use the arrow buttons to
navigate to Setup, and then press the OK button again.
2.From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus:
1.Supply Settings
2.Black Cartridge or Color Cartridge
3.Select one of the following options:
Order supplies
Order supplies and paper for your HP printer.
Table
Ordering optionsContact information
Order supplies and paperwww.hp.com/go/suresupply
3.Very Low Setting
●Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
●Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing.
●Select the Continue option to set the printer to alert you when the toner cartridge is very low, but to
continue printing.
●(For Color Cartridges): Select the Print Black option to set the printer to alert you when the toner
cartridge is very low, but to continue printing using black only.
NOTE:The Low Threshold option allows you to dene the level of ink that is considered very low.
6-2 Options for ordering supplies
Order through service or support providersContact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
ENWWA “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel89
Printer does not pick up paper or misfeeds
Review the following information about the printer not picking up paper or misfeeding paper.
●
Introduction
●
The printer does not pick up paper
●
The printer picks up multiple sheets of paper
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1.Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside of the printer.
2.Load the tray with the correct size of paper for the job.
3.Make sure the paper size and type are set correctly on the printer control panel.
90Chapter 6 Solve problemsENWW
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