User Guide
www.hp.com/videos/LaserJet
www.hp.com/support/ljM428MFP
www.hp.com/support/ljM429MFP
HP LaserJet Pro MFP M428-M429
HP LaserJet Pro MFP M428-M429
User Guide
Copyright and License
Trademark Credits
© Copyright 2019 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 4/2019
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Incorporated.
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UNIX® is a registered trademark of The Open
Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 1
Potential shock hazard ............................................................................................................................................................ 2
Open source license ................................................................................................................................................................. 3
Printer views .............................................................................................................................................................................. 4
Printer front view ................................................................................................................................................. 4
Printer back view .................................................................................................................................................. 5
Control panel view ............................................................................................................................................... 6
How to use the touchscreen control panel ................................................................................. 8
Printer specications ................................................................................................................................................................ 9
Technical specications ....................................................................................................................................... 9
Supported operating systems ........................................................................................................................... 9
Mobile printing solutions .................................................................................................................................. 10
Printer dimensions ............................................................................................................................................ 11
Power consumption, electrical specications, and acoustic emissions .................................................... 13
Operating environment range ......................................................................................................................... 13
Printer hardware setup and software installation ............................................................................................................ 13
2 Paper trays .............................................................................................................................................................................................. 15
Introduction ............................................................................................................................................................................. 15
Load paper to Tray 1 ............................................................................................................................................................. 16
Introduction ........................................................................................................................................................ 16
Load Paper Tray 1 ............................................................................................................................................. 16
Tray 1 paper orientation ................................................................................................................................... 18
Load paper to Tray 2 ............................................................................................................................................................. 20
Introduction ........................................................................................................................................................ 20
Load Paper Tray 2 ............................................................................................................................................. 20
Tray 2 paper orientation ................................................................................................................................... 22
Load paper to Tray 3 ............................................................................................................................................................. 24
Introduction ........................................................................................................................................................ 24
Load Paper Tray 3 (optional) ........................................................................................................................... 24
Tray 3 paper orientation ................................................................................................................................... 26
ENWW iii
Load and print envelopes ..................................................................................................................................................... 28
Introduction ........................................................................................................................................................ 28
Print envelopes .................................................................................................................................................. 28
Envelope orientation ......................................................................................................................................... 28
3 Supplies, accessories, and parts .......................................................................................................................................................... 31
Order supplies, accessories, and parts ............................................................................................................................... 32
Ordering .............................................................................................................................................................. 32
Supplies and accessories ................................................................................................................................. 32
Customer self-repair parts ............................................................................................................................... 33
Dynamic security .................................................................................................................................................................... 34
Congure the HP toner-cartridge-protection supply settings ........................................................................................ 35
Introduction ........................................................................................................................................................ 35
Enable or disable the Cartridge Policy feature ............................................................................................. 36
Use the printer control panel to enable the Cartridge Policy feature ................................... 36
Use the printer control panel to disable the Cartridge Policy feature .................................. 36
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............. 36
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 37
Enable or disable the Cartridge Protection feature ...................................................................................... 38
Use the printer control panel to enable the Cartridge Protection feature ........................... 38
Use the printer control panel to disable the Cartridge Protection feature .......................... 38
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ..... 39
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 39
Replace the toner cartridge .................................................................................................................................................. 40
Toner cartridge information ............................................................................................................................. 40
Remove and replace the cartridge .................................................................................................................. 42
4 Print .......................................................................................................................................................................................................... 45
Print tasks (Windows) ............................................................................................................................................................ 46
How to print (Windows) .................................................................................................................................... 46
Automatically print on both sides (Windows) ............................................................................................... 46
Manually print on both sides (Windows) ........................................................................................................ 47
Print multiple pages per sheet (Windows) .................................................................................................... 47
Select the paper type (Windows) .................................................................................................................... 48
Additional print tasks ........................................................................................................................................ 48
Print tasks (macOS) ............................................................................................................................................................... 49
How to print (macOS) ........................................................................................................................................ 49
Automatically print on both sides (macOS) ................................................................................................... 49
Manually print on both sides (macOS) ........................................................................................................... 49
Print multiple pages per sheet (macOS) ........................................................................................................ 50
Select the paper type (macOS) ........................................................................................................................ 50
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Additional print tasks ........................................................................................................................................ 51
Store print jobs on the printer to print later or print privately ........................................................................................ 52
Introduction ........................................................................................................................................................ 52
Before beginning ............................................................................................................................................... 52
Set up job storage ............................................................................................................................................. 52
Disable or enable the job storage feature ..................................................................................................... 53
Create a stored job (Windows) ......................................................................................................................... 54
Create a stored job (macOS) ............................................................................................................................ 54
Print a stored job ............................................................................................................................................... 55
Delete a stored job ............................................................................................................................................ 57
Delete a job that is stored on the printer .................................................................................. 57
Information sent to printer for Job Accounting purposes ........................................................................... 57
Mobile printing ........................................................................................................................................................................ 58
Introduction ........................................................................................................................................................ 58
Wi-Fi Direct printing (wireless models only) .................................................................................................. 59
To turn on Wi-Fi Direct .................................................................................................................. 59
Change the printer Wi-Fi Direct name ....................................................................................... 60
Step one: Open the HP Embedded Web Server ................................................... 60
Step two: Change the Wi-Fi Direct name .............................................................. 60
HP ePrint via Email ............................................................................................................................................ 60
AirPrint ................................................................................................................................................................. 61
Android embedded printing ............................................................................................................................. 61
Print from a USB ash drive ................................................................................................................................................. 62
Introduction ........................................................................................................................................................ 62
Print USB documents ........................................................................................................................................ 62
5 Copy .......................................................................................................................................................................................................... 63
Make a copy ............................................................................................................................................................................. 63
Copy on both sides (duplex) ................................................................................................................................................. 64
Copy on both sides automatically ................................................................................................................... 64
Copy on both sides manually ........................................................................................................................... 64
Copy an identication card .................................................................................................................................................... 64
Additional copy tasks ............................................................................................................................................................. 65
6 Scan .......................................................................................................................................................................................................... 67
Scan by using HP Scan software (Windows) ...................................................................................................................... 67
Scan by using HP Easy Scan Software (macOS) ................................................................................................................ 68
Set up Scan to Email .............................................................................................................................................................. 69
Introduction ........................................................................................................................................................ 69
Before you begin ................................................................................................................................................ 69
Method one: Use the Scan to Email Wizard (Windows) ............................................................................... 69
ENWW v
Method two: Set up the Scan to Email feature via the HP Embedded Web Server ................................ 72
Step one: Access the HP Embedded Web Server (EWS) ......................................................... 72
Step two: Congure the Scan to Email feature ........................................................................ 72
Set up Scan to Network Folder ............................................................................................................................................ 73
Introduction ........................................................................................................................................................ 73
Before you begin ................................................................................................................................................ 73
Method one: Use the Scan to Network Folder Wizard (Windows) ............................................................. 73
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server ............... 76
Step one: Access the HP Embedded Web Server (EWS) ......................................................... 76
Step two: Congure the Scan to Network Folder feature ....................................................... 76
Set up Scan to SharePoint .................................................................................................................................................... 77
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 77
Step two: Set up Scan to SharePoint .............................................................................................................. 77
Set up Scan to Computer (Windows) .................................................................................................................................. 78
Enable scanning to a computer (Windows) ................................................................................................... 78
Scan to a USB ash drive ...................................................................................................................................................... 78
Scan to email .......................................................................................................................................................................... 79
Scan to a network folder ....................................................................................................................................................... 79
Scan to SharePoint ................................................................................................................................................................. 80
Scan to a computer (Windows) ............................................................................................................................................ 80
Additional scan tasks ............................................................................................................................................................. 81
7 Fax ............................................................................................................................................................................................................. 83
Connect and congure the printer for fax .......................................................................................................................... 84
Connect the printer to a telephone line ......................................................................................................... 84
Congure the printer for fax ............................................................................................................................ 85
Congure the fax time, date and header using the HP Fax Setup Wizard ........................... 85
Congure the time, date, and header using the printer control panel ................................. 85
Congure the time, date, and header using the HP Embedded Web Server and
Printer Home Page (EWS) ............................................................................................................ 86
Congure for stand-alone fax ..................................................................................................... 87
Congure for an answering machine ......................................................................................... 87
Install the HP Fax software in Windows (optional) .................................................................. 88
Send a fax ................................................................................................................................................................................ 89
Send a fax by dialing manually from the printer control panel .................................................................. 89
Fax from the atbed scanner .......................................................................................................................... 89
Fax from the document feeder ....................................................................................................................... 90
Schedule a fax to be sent later ........................................................................................................................ 91
Use phone book entries ................................................................................................................................... 91
Send a fax from the software (Windows) ...................................................................................................... 92
Send a fax from a third-party software program, such as Microsoft Word ............................................. 93
vi ENWW
Create, edit, and delete phone book entries ...................................................................................................................... 94
Create and edit individual phone-book entries ............................................................................................ 94
Create and edit group phone-book entries ................................................................................................... 94
Delete phone book entries ............................................................................................................................... 94
Reprint a received fax from the printer memory .............................................................................................................. 95
Additional fax tasks ............................................................................................................................................................... 95
8 Manage the printer ................................................................................................................................................................................. 97
Use HP Web Services applications ....................................................................................................................................... 97
Change the printer connection type (Windows) ................................................................................................................ 98
Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS) .......................................... 99
Method one: Open the HP Embedded Web Server (EWS) from the software ......................................... 99
Method two: Open the HP Embedded Web Server (EWS) from a web browser ...................................... 99
Congure IP network settings ........................................................................................................................................... 103
Introduction ...................................................................................................................................................... 103
Printer sharing disclaimer .............................................................................................................................. 103
View or change network settings ................................................................................................................. 103
Rename the printer on a network ................................................................................................................ 103
Manually congure IPv4 TCP/IP parameters from the control panel ...................................................... 104
Link speed and duplex settings .................................................................................................................... 104
Printer security features ..................................................................................................................................................... 106
Introduction ...................................................................................................................................................... 106
Assign or change the system password using the Embedded Web Server .......................................... 106
Energy-conservation settings ........................................................................................................................................... 107
Introduction ...................................................................................................................................................... 107
Print with EconoMode .................................................................................................................................... 107
Set the Sleep Mode setting ............................................................................................................................ 107
Set the Shutdown Mode setting ................................................................................................................... 107
Set the Disable Shutdown setting ................................................................................................................ 108
HP Web Jetadmin ................................................................................................................................................................. 108
Update the rmware ........................................................................................................................................................... 109
Method one: Update the rmware using the control panel ..................................................................... 109
Method two: Update the rmware using the HP Printer Update utility .................................................. 109
9 Solve problems ..................................................................................................................................................................................... 111
Customer support ................................................................................................................................................................ 111
Control panel help system ................................................................................................................................................. 112
Restore the factory-set defaults ....................................................................................................................................... 112
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 113
Change the “Very Low” settings ................................................................................................................... 114
Change the "Very Low" settings from the control panel ...................................................... 114
ENWW vii
For printers with fax capability ................................................................................................. 114
Order supplies .................................................................................................................................................. 114
Printer does not pick up paper or misfeeds .................................................................................................................... 116
Introduction ...................................................................................................................................................... 116
The printer picks up multiple sheets of paper ............................................................................................ 116
The printer does not pick up paper .............................................................................................................. 118
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 120
Clear paper jams .................................................................................................................................................................. 121
Introduction ...................................................................................................................................................... 121
Experiencing frequent or recurring paper jams? ....................................................................................... 121
Paper jam locations ........................................................................................................................................ 122
Clear paper jams in the document feeder ................................................................................................... 123
Clear paper jams in Tray 1 ............................................................................................................................. 125
Clear paper jams in Tray 2 ............................................................................................................................. 126
Clear paper jams in Tray 3 ............................................................................................................................. 130
Clear paper jams in the toner cartridge or fuser area ............................................................................... 134
Clear paper jams in the output bin ............................................................................................................... 139
Clear paper jams in the duplexer .................................................................................................................. 143
Resolving print quality problems ...................................................................................................................................... 146
Introduction ...................................................................................................................................................... 146
Troubleshoot print quality ............................................................................................................................. 147
Update the printer rmware ..................................................................................................... 147
Print from a dierent software program ................................................................................ 147
Check the paper-type setting for the print job ...................................................................... 148
Check the paper type setting on the printer ..................................................... 148
Check the paper type setting (Windows) ........................................................... 148
Check the paper type setting (macOS) ............................................................... 148
Check toner-cartridge status .................................................................................................... 149
Step one: Print a supplies status page ............................................................... 149
Step two: Check supplies status .......................................................................... 149
Print a cleaning page .................................................................................................................. 149
Visually inspect the toner cartridge or cartridges ................................................................. 150
Check paper and the printing environment ............................................................................ 151
Step one: Use paper that meets HP specications .......................................... 151
Step two: Check the environment ....................................................................... 151
Step three: Set the individual tray alignment .................................................... 151
Try a dierent print driver ......................................................................................................... 152
Check the EconoMode settings ................................................................................................ 152
Adjust print density .................................................................................................................... 153
Troubleshoot image defects ......................................................................................................................... 153
Improve copy and scan image quality .............................................................................................................................. 162
viii ENWW
Introduction ...................................................................................................................................................... 162
Check the scanner glass for dirt and smudges .......................................................................................... 162
Check the paper settings ............................................................................................................................... 163
Check the image adjustment settings ......................................................................................................... 163
Optimize for text or pictures ......................................................................................................................... 163
Check the scanner resolution and color settings on the computer ........................................................ 164
Resolution and color guidelines ............................................................................................... 164
Color .............................................................................................................................................. 165
Edge-to-edge copying .................................................................................................................................... 165
Clean the pickup rollers and separation pad in the document feeder .................................................... 165
Improve fax image quality .................................................................................................................................................. 167
Introduction ...................................................................................................................................................... 167
Check the scanner glass for dirt and smudges .......................................................................................... 167
Check the send-fax resolution settings ....................................................................................................... 168
Check the Error Correction Mode setting .................................................................................................... 168
Send to a dierent fax machine .................................................................................................................... 168
Check the sender's fax machine ................................................................................................................... 168
Solve wired network problems .......................................................................................................................................... 169
Introduction ...................................................................................................................................................... 169
Poor physical connection ............................................................................................................................... 169
The computer is using the incorrect IP address for the printer ............................................................... 169
The computer is unable to communicate with the printer ....................................................................... 169
The printer is using incorrect link and duplex settings for the network ................................................. 170
New software programs might be causing compatibility problems ....................................................... 170
The computer or workstation might be set up incorrectly ....................................................................... 170
The printer is disabled, or other network settings are incorrect ............................................................. 170
Solve wireless network problems ..................................................................................................................................... 171
Introduction ...................................................................................................................................................... 171
Wireless connectivity checklist ...................................................................................................................... 171
The printer does not print after the wireless conguration completes .................................................. 172
The printer does not print, and the computer has a third-party rewall installed ............................... 172
The wireless connection does not work after moving the wireless router or printer .......................... 172
Cannot connect more computers to the wireless printer ......................................................................... 173
The wireless printer loses communication when connected to a VPN ................................................... 173
The network does not appear in the wireless networks list .................................................................... 173
The wireless network is not functioning ..................................................................................................... 173
Perform a wireless network diagnostic test ............................................................................................... 174
Reduce interference on a wireless network ................................................................................................ 174
Solve fax problems .............................................................................................................................................................. 175
Introduction ...................................................................................................................................................... 175
Fax troubleshooting checklist ....................................................................................................................... 175
ENWW ix
Solve general fax problems ........................................................................................................................... 177
Faxes are sending slowly ........................................................................................................... 177
Fax quality is poor ...................................................................................................................... 177
Fax cuts o or prints on two pages ......................................................................................... 178
Index ........................................................................................................................................................................................................... 179
x ENWW
1 Printer overview
Review the location of features on the printer, the physical and technical specications of the printer, and where
to locate setup information.
●
Warning icons
●
Potential shock hazard
●
Open source license
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM428MFP or www.hp.com/support/ljM429MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.
● Caution: Electric shock
ENWW 1
● Caution: Hot surface
● Caution: Keep body parts away from moving parts
● Caution: Sharp edge in close proximity
● Warning
Potential shock hazard
Review this important safety information.
2 Chapter 1 Printer overview ENWW
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from re or electric
shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
Open source license
For information on open source software used in this printer, visit www.hp.com/software/opensource.
ENWW Open source license 3
Printer views
3
6
7
8
1
2
11
10
9
4
3
5
2
1
Identify parts on the printer and buttons on the control panel.
●
Printer front view
●
Printer back view
●
Control panel view
Printer front view
Identify the parts on the front of the printer.
Figure 1-1 Printer front view
Number Description
1 Control panel (tilts up for easier viewing)
2 Document feeder
3 Scanner
4 Front door release button (access to the toner cartridge)
5 Power on/o button
6 Tray 3 (optional)
7 Tray 2
8 Tray 1
9 Output bin extension
4 Chapter 1 Printer overview ENWW
Number Description
10
7
6
1
2
3
5
4
8
9
10 Output bin
11 Walk-up USB port (for printing and scanning without a computer)
Printer back view
Identify the parts on the back of the printer.
Figure 1-2 Printer rear view
Number Description
1 USB port (for job storage and private printing)
NOTE: This port might be covered.
2 USB interface port
3 Ethernet port
4 Telephone "line out" port (for attaching an extension phone, answering machine, or other device)
5 Fax "line in" port (for attaching the fax phone line to the printer)
6 Power connection
7 Tray 3 (optional)
NOTE: Tray 3 extends when legal-size or A4-size paper is loaded.
8 Dust cover for Tray 2
9 Serial number and printer number label
10 Rear door (provides access for clearing jams)
NOTE: Dust cover ips up when legal-size or A4-size paper is loaded.
ENWW Printer views 5
Control panel view
CopyCopies 1
1
2
3
5 6 7 8 9
10
4
Identify the buttons and features on the touchscreen control panel.
●
How to use the touchscreen control panel
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,
or touch the Home button in the upper-left corner of most screens.
NOTE: For more information about the printer control panel features, go to www.hp.com/support/ljM428MFP
or www.hp.com/support/ljM429MFP.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
Figure 1-3 Control panel view
Number Item Description
1 Back button Returns to the previous screen.
2 Home button Provides access to the Home screen.
3 Help button Provides access to the control panel help system.
4 Color touchscreen Provides access to menus, help animations, and printer information.
5 Copy icon: Touch this icon to open the Copy menu.
6 Chapter 1 Printer overview ENWW
Number Item Description
6 Scan icon: Touch this icon to open the Scan menus:
● Scan to USB Drive
● Scan to Network Folder
● Scan to E-mail
● Scan to Computer
● Scan to SharePoint
7 Print icon: Touch this icon to open the Print menus.
8 Fax icon: Touch this icon to open the Fax menus.
9 Apps icon: Touch this icon to open the Apps menu to print directly from select Web
applications.
10 Home screen dashboard display
icons
NOTE: While the control panel does not have a standard Cancel button, during many printer processes a Cancel
button appears on the touchscreen. This permits users to cancel a process before the printer completes it.
Home screen dashboard display icons
Table
1-1 Home screen icons
Icon Purpose
See the table that follows for a description of the icons.
Pull down this tab to open the Jobs menu.
Sign-in icon.
Setup icon: Opens the Setup menu, where you can change
preferences and perform maintenance functions.
Wireless icon: Opens the Wireless Summary menu, where you can
check wireless status and change wireless settings. You can also
print a wireless test report, which helps diagnosing network
connection issues.
HP ePrint icon: Opens the Web Services Summary menu, where you
can check ePrint status details, change ePrint settings, or print an
Info page.
Wi-Fi Direct icon: Opens theWi-Fi Direct menu, where you can turn
on Wi-Fi Direct, turn o Wi-Fi Direct, and display the Wi-Fi Direct
name and password.
Cartridge icon: Opens the Cartridge Information screen, where you
can view the estimated level and pages remaining for the toner
cartridge.
ENWW Printer views 7
Table 1-1 Home screen icons (continued)
Icon Purpose
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Table 1-2 How to use the touchsreen control panel
Action Description Example
Paper Setup icon: Opens the Paper Setup menu, where you can
congure the default Paper Size and Paper Type for the paper trays.
Fax Status icon: Displays status information for the Auto Answer
function, fax logs, and the fax sound volume.
ECO icon: Allows you to congure some of the printer
environmental features.
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Touch the Setup icon to open the Setup
menu.
Swipe the Home screen to access additional
menu options.
Scroll through the Setup menu.
8 Chapter 1 Printer overview ENWW
Printer specications
Review hardware, software, and printer environment specications.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environment range
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM428MFP or www.hp.com/support/ljM429MFP.
Technical specications
Review the technical specications for the printer.
See www.hp.com/support/ljM428MFP or www.hp.com/support/ljM429MFP for current information.
Supported operating systems
The following information applies to the printer-specic Windows and HP print drivers for macOS and to the
software installer.
Windows: The HP Software Installer installs either a V3 or V4 PCL 6 print driver depending on the Windows
operating system along with optional software when using the full software installer. See the software
installation notes for more information.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/
LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start
is not included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.
Table
1-3 Supported operating systems and print drivers
Operating system Print driver installed (from the software on the web)
Windows 7, 32-bit and 64-bit The HP PCL 6 (V3) printer-specic print driver is installed for this
operating system as part of the software installation.
Windows 8, 32-bit and 64-bit The HP PCL 6 (V3) printer-specic print driver is installed for this
operating system as part of the software installation.
1
Windows 8.1, 32-bit and 64-bit The HP PCL-6 (V4) printer-specic print driver is installed for this
operating system as part of the software installation.
2
ENWW Printer specications 9
Table 1-3 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on the web)
Windows 10, 32-bit and 64-bit The HP PCL-6 (V4) printer-specic print driver is installed for this
Windows Server 2008 R2, 64-bit The HP PCL 6 (V3) printer-specic print driver is available for
Windows Server 2008 R2, SP1, 64-bit The HP PCL 6 (V3) printer-specic print driver is available for
Windows Server 2012 The HP PCL 6 (V3) printer-specic print driver is available for
Windows Server 2012 R2 The HP PCL 6 (V3) printer-specic print driver is available for
Windows Server 2016, 64-bit The HP PCL 6 (V3) printer-specic print driver is available for
macOS Sierra v10.12, macOS High Sierra v10.13, macOS Mojave
v10.14
1
Windows 8 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.
2
Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.
3
Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best eort support for the
discontinued Server 2008 operating system.
operating system as part of the software installation.
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
To install the print driver, download HP Easy Start from 123.hp.com/
LaserJet. Follow the steps provided to install the printer software
and print driver.
3
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM428MFP or
www.hp.com/support/ljM429MFP for HP's all-inclusive help for the printer.
Table 1-4 Minimum system requirements
Windows 7, 8, 8.1, 10 macOS Sierra v10.12, macOS
● 32-bit or 64-bit
● 2 GB of available hard disk
space
● Microsoft Internet Explorer
● Internet connection
● USB port
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
High Sierra v10.13, macOS
Mojave v10.14 Mobile devices, iOS, Android
● 2 GB of available hard disk
space
● Internet connection
Router connection not required
www.hp.com/go/mobileprinting
10 Chapter 1 Printer overview ENWW
The printer supports the following software for mobile printing:
11
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● Wi-Fi Direct (wireless models only)
● Bluetooth Low Energy
● HP Smart app for iOS and Android devices
● Google Cloud Print
● AirPrint
● Android Printing
● HP Roam
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
Table 1-5 Dimensions for the M428 and M429 models
Measurement Printer fully closed Printer fully opened
1. Height 323 mm (12.7 in) 577 mm (22.7 in)
2. Depth 390 mm (15.3 in) 839 mm (33 in)
3. Width 420 mm (16.5 in) 453 mm (17.8 in)
Weight (with cartridges) 12.9 kg (28.4 lb) 12.9 kg (28.4 lb)
ENWW Printer specications 11
2
1
3
2
1
3
3
3
Table 1-6 Dimensions for the optional 550-sheet tray
2
1
3
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Measurement Tray fully closed Tray fully open
1. Height 131 mm (5.1 in) 131 mm (5.1 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight 3.7 kg (8.2 lb) 3.7 kg (8.2 lb)
12 Chapter 1 Printer overview ENWW
Table 1-7 Dimensions for the printer with the optional 550-sheet tray
Measurement Printer fully closed Printer fully opened
1. Height 452 mm (17.8 in) 706 mm (27.8 in)
2. Depth 390 mm (15.3 in) 839 mm (33 in)
3. Width 420 mm (16.5 in) 453 mm (17.8 in)
Weight (with cartridge) 16.6 kg (36.6 lb) 16.6 kg (36.6 lb)
Power consumption, electrical specications, and acoustic emissions
In order to operate properly, the printer must be in an environment that meets certain power specications.
For current information, see the support home page for your printer:www.hp.com/support/ljM428MFP or
www.hp.com/support/ljM429MFP.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environment range
Review the recommended operating-environment specications for your printer.
Table
1-8 Operating environment specications
Environment Recommended Allowed
Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32.5°C (59° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the web.
Go to www.hp.com/support/ljM428MFP or www.hp.com/support/ljM429MFP for HP's all-inclusive help for the
printer, which includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
● Find instructions about how to use the Microsoft Add Printer tool
ENWW Printer hardware setup and software installation 13
14 Chapter 1 Printer overview ENWW
2 Paper trays
Discover how to load and use the paper trays, including how to load special items such as envelopes.
●
Introduction
●
Load paper to Tray 1
●
Load paper to Tray 2
●
Load paper to Tray 3
●
Load and print envelopes
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Introduction
Review the following information abou the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
ENWW 15
Load paper to Tray 1
Review the following information about loading paper to Tray 1.
●
Introduction
●
Load Paper Tray 1
●
Tray 1 paper orientation
Introduction
The following information describes how to load paper into Tray 1.
Load Paper Tray 1
This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down.
2. Slide out the tray extension.
3. For long paper, ip out the tray extension to support the paper.
16 Chapter 2 Paper trays ENWW
4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size.
5. Load the paper into the tray. Make sure that the paper ts under the tabs and below the maximumheight
indicators.
For information about how to orient the paper, see Tray 1 paper orientation on page 18.
ENWW Load paper to Tray 1 17
6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they lightly touch
the paper stack but do not bend the paper.
7. At the computer, begin the printing process from the software application. Make sure that the driver is set
to the correct paper type and size for the paper being printed from the tray.
Tray 1 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
18 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation
123
123
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the printer
Letterhead or preprinted 2-sided printing Face-down
Top edge leading into the printer
ENWW Load paper to Tray 1 19
Load paper to Tray 2
2
1
Review the following information about loading paper to Tray 2.
●
Introduction
●
Load Paper Tray 2
●
Tray 2 paper orientation
Introduction
The following information describes how to load paper into Tray 2.
Load Paper Tray 2
This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper
only from Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.
20 Chapter 2 Paper trays ENWW
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to
2
A4 / A5 B5
8.5
2
11
B5
A4
the size of the paper being used.
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the
paper being used.
ENWW Load paper to Tray 2 21
4. Load the paper into the tray. For information about how to orient the paper, see Tray 2 paper orientation
2
222
1
on page 22.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overll the tray. Be sure
that the top of the stack is below the tray full indicators, as shown in the enlargement in the illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the paper
might jam.
5. Slide the tray completely into the printer.
6. At the computer, begin the printing process from the software application. Make sure that the driver is set
to the correct paper type and size for the paper being printed from the tray.
Tray 2 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
22 Chapter 2 Paper trays ENWW
Table 2-2 Tray 2 paper orientation
2
2
1
2
2
123
1
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-down
Top edge toward the front of the tray
Letterhead or preprinted 2-sided printing Face-up
Top edge toward the front of the tray
ENWW Load paper to Tray 2 23
Load paper to Tray 3
3
3
2
1
Review the following information about loading paper to Tray 3.
●
Introduction
●
Load Paper Tray 3 (optional)
●
Tray 3 paper orientation
Introduction
The following information describes how to load paper into Tray 3.
Load Paper Tray 3 (optional)
This tray holds up to 550 sheets of 75 g/m2 (20 lb) paper.
Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from
Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.
24 Chapter 2 Paper trays ENWW
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to
3
A4 / A5 B5
8.5
3
11
B5
A4
the size of the paper being used.
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the
paper being used.
ENWW Load paper to Tray 3 25
4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation
3
3
3
2
1
on page 26.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overll the tray. Be sure
that the top of the stack is below the tray full indicator, as shown in the enlargement in the illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the paper
might jam.
5. Slide the tray completely into the printer.
6. At the computer, begin the printing process from the software application. Make sure that the driver is set
to the correct paper type and size for the paper being printed from the tray.
Tray 3 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
26 Chapter 2 Paper trays ENWW
Table 2-3 Tray 3 paper orientation
3
3
2
1
3
3
123
2
1
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-down
Top edge at the front of the tray
Letterhead or preprinted 2-sided printing Face-up
Top edge at the front of the tray
ENWW Load paper to Tray 3 27
Load and print envelopes
Review the following information about loading and printing envelopes.
●
Introduction
●
Print envelopes
●
Envelope orientation
Introduction
The following information describes how to load and print envelopes.
Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
To print envelopes, follow these steps.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Envelope orientation
When loading envelopes, load them according to the information in the following table.
28 Chapter 2 Paper trays ENWW
Table 2-4 Envelope orientation
Tray How to load
Tray 1 Face-up
Short, postage-end leading into the printer
ENWW Load and print envelopes 29
30 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
●
Order supplies, accessories, and parts
●
Dynamic security
●
Congure the HP toner-cartridge-protection supply settings
●
Replace the toner cartridge
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 31
Order supplies, accessories, and parts
Review details about ordering supplies, accessories and parts for your printer.
●
Ordering
●
Supplies and accessories
●
Customer self-repair parts
Ordering
Find information and links for ordering supplies, parts, and accessories for your printer.
Ordering option Ordering information
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your
computer, enter the printer IP address or host name in
the address/URL eld. The EWS contains a link to the
HP SureSupply Web site, which provides options for
purchasing Original HP supplies.
Supplies and accessories
Find information about the supplies and accessories that are available for your printer.
CAUTION: Cartridges are for distribution and use within their designated region only; they will not work outside
of their designated region.
Table 3-1 Supplies
Item Description Cartridge number Part number
For use in North America and Latin America only
HP 58A Black Original LaserJet
Toner Cartridge
M428 models only.
HP 58X High Yield Black Original
LaserJet Toner Cartridge
M428 models only.
For use in Europe, Middle East, Russia, CIS, and Africa only
HP 59A Black Original LaserJet
Toner Cartridge
M428 models only.
Standard-capacity replacement
black toner cartridge
High-capacity replacement black
toner cartridge
Standard-capacity replacement
black toner cartridge
58A CF258A
58X CF258X
59A CF259A
32 Chapter 3 Supplies, accessories, and parts ENWW
Table 3-1 Supplies (continued)
Item Description Cartridge number Part number
HP 59X High Yield Black Original
LaserJet Toner Cartridge
M428 models only.
For use in Asia Pacic (except China and India) only
HP 76A Black Original LaserJet
Toner Cartridge
M428 models only.
HP 76X High Yield Black Original
LaserJet Toner Cartridge
M428 models only.
For use in China and India only
HP 77A Black Original LaserJet
Toner Cartridge
M329 and M429 models only.
HP 77X High Yield Black Original
LaserJet Toner Cartridge
M329 and M429 models only.
High-capacity replacement black
toner cartridge
Standard-capacity replacement
black toner cartridge
High-capacity replacement black
toner cartridge
Standard-capacity replacement
black toner cartridge
High-capacity replacement black
toner cartridge
59X CF259X
76A CF276A
76X CF276X
77A CF277A
77X CF277X
Table 3-2 Accessories
Item Description Part number
Accessories
HP LaserJet 550-sheet Paper Tray Optional (Tray 3) 550-sheet paper feeder D9P29A
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
More information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
ENWW Order supplies, accessories, and parts 33
Table 3-3 Customer self-repair parts
Item Description Self-replacement options Part number
Multipurpose tray roller Replacement tray roller Mandatory RL2-0656-000CN
250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5392-000CN
HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) Mandatory RM2-5413-000CN
Tray 2 paper pickup roller assembly Replacement Tray 2 pickup rollers Mandatory RM2-5452-000CN
Tray 3 paper pickup roller assembly Replacement Tray 3 pickup rollers Mandatory RM2-5741-000CN
Tray 2 separation roller assembly Replacement Tray 2 separation rollers Mandatory RM2-5397-000CN
Tray 3 separation roller assembly Replacement Tray 3 separation rollers Mandatory RM2-5745-000CN
Dynamic security
Learn about dynamic-security-enabled printers.
Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges using a non-HP chip
or modied or non-HP circuitry* might not work. And, those that work today might not work in the future.
As is standard in the printing business, HP has a process for authenticating cartridges. HP continues to use
security measures to protect the quality of our customer experience, maintain the integrity of our printing
systems, and protect our intellectual property. These measures include authentication methods that change
periodically and might prevent some third-party supplies from working now or in the future. HP printers and
original HP cartridges deliver the best quality, security and reliability. When cartridges are cloned or
counterfeited, the customer is exposed to quality and potential security risks, compromising the printing
experience.
*Non-HP Chips and modied or non-HP electronic circuitry are not produced or validated by HP. HP cannot
guarantee that these chips or circuitry will work in your printer now or in the future. If you are using a nonoriginal HP cartridge, please check with your supplier to ensure your cartridge has an original HP security chip or
unmodied HP electronic circuitry.
34 Chapter 3 Supplies, accessories, and parts ENWW
Congure the HP toner-cartridge-protection supply settings
A network administrator can congure the toner-cartridge-protection settings using the printer control panel or
the HP Embedded Web Server (EWS).
●
Introduction
●
Enable or disable the Cartridge Policy feature
●
Enable or disable the Cartridge Protection feature
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine
HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print
quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to
proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet of
printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Both features are o by default. Follow these procedures to enable or disable them.
ENWW Congure the HP toner-cartridge-protection supply settings 35
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server
(EWS).
●
Use the printer control panel to enable the Cartridge Policy feature
●
Use the printer control panel to disable the Cartridge Policy feature
●
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
●
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS passwords cannot
be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This allows only
genuine HP cartridges to be used with the printer.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Open the following menus:
1. Supply Settings
2. Cartridge Policy
3. Touch Authorized HP to enable the feature.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This removes
the restriction that only genuine HP cartridges can be used.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Open the following menus:
1. Supply Settings
2. Cartridge Policy
3. Touch O to disable the feature.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine HP
cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
36 Chapter 3 Supplies, accessories, and parts ENWW
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Policy area, click the drop-down menu and select Authorized HP.
5. Click Apply to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the restriction that
only genuine HP cartridges can be used.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Policy area, click the drop-down menu and select O.
5. Click Apply to save the changes.
ENWW Congure the HP toner-cartridge-protection supply settings 37
Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).
●
Use the printer control panel to enable the Cartridge Protection feature
●
Use the printer control panel to disable the Cartridge Protection feature
●
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
●
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS passwords cannot
be recovered.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other printers.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Open the following menus:
1. Supply Settings
2. Cartridge Protection
3. Touch Protect Cartridges to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature. This
removes protection for any new cartridges installed in the printer.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Open the following menus:
1. Supply Settings
2. Cartridge Protection
3. Touch O to disable the feature.
38 Chapter 3 Supplies, accessories, and parts ENWW
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the cartridges
that are associated with the printer from being stolen and used in other printers.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Protection area, click the drop-down menu and select On.
5. Click Apply to save the changes.
CAUTION: After enabling Cartridge Protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes protection for
any new cartridges installed in the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Protection area, click the drop-down menu and select O.
5. Click Apply to save the changes.
ENWW Congure the HP toner-cartridge-protection supply settings 39
Replace the toner cartridge
Replace the toner cartridge if you receive a message on the printer, or if you are have print quality problems.
●
Toner cartridge information
●
Remove and replace the cartridge
Toner cartridge information
Review details about ordering replacement toner cartridges.
The printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see the cartridge replacement instructions. Reinsert the
toner cartridge into the printer and close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
CAUTION: Cartridges are for distribution and use within their designated region only; they will not work outside
of their designated region.
Table 3-4 Supplies
Item Description Cartridge number Part number
For use in North America and Latin America only
HP 58A Black Original LaserJet
Toner Cartridge
M428 models only.
HP 58X High Yield Black Original
LaserJet Toner Cartridge
M428 models only.
For use in Europe, Middle East, Russia, CIS, and Africa only
HP 59A Black Original LaserJet
Toner Cartridge
M428 models only.
HP 59X High Yield Black Original
LaserJet Toner Cartridge
M428 models only.
For use in Asia Pacic (except China and India) only
HP 76A Black Original LaserJet
Toner Cartridge
Standard-capacity replacement
black toner cartridge
High-capacity replacement black
toner cartridge
Standard-capacity replacement
black toner cartridge
High-capacity replacement black
toner cartridge
Standard-capacity replacement
black toner cartridge
58A CF258A
58X CF258X
59A CF259A
59X CF259X
76A CF276A
M428 models only.
40 Chapter 3 Supplies, accessories, and parts ENWW
Table 3-4 Supplies (continued)
2
1
Item Description Cartridge number Part number
HP 76X High Yield Black Original
LaserJet Toner Cartridge
M428 models only.
For use in China and India only
HP 77A Black Original LaserJet
Toner Cartridge
M329 and M429 models only.
HP 77X High Yield Black Original
LaserJet Toner Cartridge
M329 and M429 models only.
High-capacity replacement black
toner cartridge
Standard-capacity replacement
black toner cartridge
High-capacity replacement black
toner cartridge
76X CF276X
77A CF277A
77X CF277X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner cartridge components.
Figure 3-1 Toner cartridge components
Number Description
1 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
2 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box.
ENWW Replace the toner cartridge 41
Remove and replace the cartridge
2
1
Follow these steps to replace the toner cartridge.
1. Press the front door release button.
2. Open the front door.
42 Chapter 3 Supplies, accessories, and parts ENWW
3. Remove the used toner cartridge from the printer.
4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for
recycling.
ENWW Replace the toner cartridge 43
6. Hold both ends of the toner cartridge and rock it 5-6 times.
7. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is rmly
seated.
8. Close the front door.
44 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
Print using the software, or print from a mobile device or USB ash drive.
●
Print tasks (Windows)
●
Print tasks (macOS)
●
Store print jobs on the printer to print later or print privately
●
Mobile printing
●
Print from a USB ash drive
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 45
Print tasks (Windows)
Learn about common printing tasks for Windows users.
●
How to print (Windows)
●
Automatically print on both sides (Windows)
●
Manually print on both sides (Windows)
●
Print multiple pages per sheet (Windows)
●
Select the paper type (Windows)
●
Additional print tasks
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE:
● The name of the button varies for dierent software programs.
● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
● For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
46 Chapter 4 Print ENWW
NOTE:
● The name of the button varies for dierent software programs.
● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
● The name of the button varies for dierent software programs.
● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
● The name of the button varies for dierent software programs.
● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
ENWW Print tasks (Windows) 47
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE:
● The name of the button varies for dierent software programs.
● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
3. Click the Paper/Quality tab.
specic paper type.
features when More settings is selected.
4. Select the option for the type of paper you are using, and then click OK.
5. Click OK to close the Document Properties dialog.
6. In the Print dialog, click Print to print the job.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljM428MFP or www.hp.com/support/ljM429MFP.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
48 Chapter 4 Print ENWW
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per
sheet.
●
How to print (macOS)
●
Automatically print on both sides (macOS)
●
Manually print on both sides (macOS)
●
Print multiple pages per sheet (macOS)
●
Select the paper type (macOS)
●
Additional print tasks
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (macOS)
If your printer does not have an automatic duplexer installed, or you are using a paper size or type not supported
by the duplexer, you can print on both sides of the paper using a manual process. You will need to reload the
pages for the second side.
ENWW Print tasks (macOS) 49
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex check box, and select a binding option.
5. Go to the printer, and remove any blank paper that is in Tray 1.
6. Click the Print button.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Border menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that specic paper type.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
50 Chapter 4 Print ENWW
NOTE: This list contains the master set of options available. Some options are not available on all printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljM428MFP or www.hp.com/support/ljM429MFP.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
ENWW Print tasks (macOS) 51
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
●
Introduction
●
Before beginning
●
Set up job storage
●
Disable or enable the job storage feature
●
Create a stored job (Windows)
●
Create a stored job (macOS)
●
Print a stored job
●
Delete a stored job
●
Information sent to printer for Job Accounting purposes
Introduction
The following information provides procedures for creating and printing documents that are stored on the USB
ash drive. These jobs can be printed at a later time or printed privately.
Before beginning
Review the requirements for using the job storage feature.
The job storage feature has the following requirements:
● A dedicated USB 2.0 storage device with at least 16 GB free space must be installed in the rear host USB.
This USB storage device holds the job storage jobs sent to the printer. Removing this USB storage device
from the printer disables the job storage feature.
● If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above.
Set up job storage
Set up job storage in the print driver, insert the storage media (USB ash drive) in the printer, and verify the
feature is ready to use.
Before you begin, install the printer software if it is not already installed. Go to www.hp.com/support, click
Software and Drivers, and then follow the onscreen instructions to download the latest HP software.
When the print driver is installed, the Job Storage option is set to Automatic by default. The option is located as
follows:
● Windows: Devices and Printers►Printer Properties►Device Settings
● macOS: Printers & Scanners►Options & Supplies
To complete Job Storage setup:
1. Locate the rear USB port.
On some models, the rear USB port is covered. Remove the rear USB port cover before proceeding.
52 Chapter 4 Print ENWW
2. Insert the USB ash drive into the rear USB port.
Figure 4-1 Insert USB ash drive
A message displays on the control panel warning that the USB drive will be formatted. Select OK to
complete the procedure.
3. Open the print driver to verify the Job Storage tab is visible. If it is visible, the feature is ready to use.
From a software program, select the Print option, select your printer from the list of printers, and do the
following:
● Windows: Select Properties or Preferences. Click the Job Storage tab.
If the Job Storage tab is not showing, activate it as follows:
From the Start menu, open Settings, click Devices, and then click Devices and Printers. Right-click on
the printer name and click Printer Properties. Click the Device Settings tab, click on Job Storage, and
then select Automatic. Click Apply and OK.
● macOS: The print driver displays the Copies & Pages menu. Open the drop-down list, and then click
the Job Storage menu.
If the Job Storage menu is not showing, close the Print window and then reopen it to activate the
menu.
Disable or enable the job storage feature
Disable the job storage feature to make it unavailable, even if a USB drive is inserted into the printer. Enable the
feature to make it available again.
1. Open the Printer Properties:
● Windows: From the Start menu, open Settings, click Devices, and then click Devices and Printers.
Right-click on the printer and click Printer properties.
● macOS: From the Apple menu, open System Preferences, and then click Printers & Scanners. Select
the printer and click Options & Supplies.
2. Disable the Job Storage option as follows:
● Windows: Click the Device settings tab, click on Job Storage, and then select Disable.
● macOS: On the Options tab, clear the Job Storage check box.
To enable the feature, set the Job Storage option back to Automatic (Windows), or select the Job Storage check
box (macOS).
ENWW Store print jobs on the printer to print later or print privately 53
Create a stored job (Windows)
Store jobs on the USB ash drive for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE:
● The name of the button varies for dierent software programs.
● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Job Storage tab.
NOTE: If the Job Storage tab is not showing, follow the instructions in the "Disable or enable job storage
feature" section to activate the tab.
4. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy prints
immediately. Printing of the subsequent copies must be initiated from the device's front control panel.
For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print
when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later. The job is deleted manually or by the job retention schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (macOS)
Store jobs on the USB ash drive for private or delayed printing.
54 Chapter 4 Print ENWW
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage
feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy prints
immediately. Printing of the subsequent copies must be initiated from the device's front control panel.
For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print
when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later. The job is deleted manually or by the job retention schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the
options below the Mode drop-down list to set up the saved job.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job
with a PIN. Type a 4-digit number in the Use PIN to Print eld. When other people attempt to print this job,
the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job
Print a job that is stored on a USB ash drive.
1. From the Home screen on the printer control panel, touch the Print icon, and then touch Job Storage.
2. Scroll to and touch the name of the folder where the job is stored.
3. Scroll to and touch the name of the job that you want to print.
If the job is private or encrypted, enter the PIN or password, and then touch Done.
ENWW Store print jobs on the printer to print later or print privately 55
4. To adjust the number of copies, touch the box to the left of the Print button and then enter the number of
copies using the touch keypad. Touch Done to close the keypad.
5. Touch Print to print the job.
56 Chapter 4 Print ENWW
Delete a stored job
When a new job is stored on a USB ash drive, any previous jobs with the same user and job name are
overwritten. If the memory on the USB ash drive is full, the following message displays on the printer control
panel: The USB ash storage device is out of memory. Delete unused jobs, and then try again. Existing stored
jobs must be deleted before additional print jobs can be stored.
●
Delete a job that is stored on the printer
Delete a job that is stored on the printer
Delete a job that is stored on a USB ash drive.
1. From the Home screen on the printer control panel, touch the Print icon, and then touch Job Storage.
2. Scroll to and touch the name of the folder where the job is stored.
3. Scroll to and touch the name of the job that you want to delete.
If the job is private or encrypted, enter the PIN or password, and then touch Done.
4. Touch the Trash icon , and then touch Delete to delete the job.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
ENWW Store print jobs on the printer to print later or print privately 57
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other
mobile device.
●
Introduction
●
Wi-Fi Direct printing (wireless models only)
●
HP ePrint via Email
●
AirPrint
●
Android embedded printing
Introduction
Review the following information about mobile printing.
To see the full list of mobile and ePrint solutions and determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
58 Chapter 4 Print ENWW
Wi-Fi Direct printing (wireless models only)
Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the
Internet.
●
To turn on Wi-Fi Direct
●
Change the printer Wi-Fi Direct name
NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct.
Use Wi-Fi Direct to print wirelessly from the following devices:
● Android mobile devices compatible with the Android embedded print solution
● iPhone, iPad, or iPod touch using Apple AirPrint or the HP Smart app
● Android mobile devices using the HP Smart app or the Android embedded print solution
● PC and Mac devices using the HP ePrint Software
● HP Roam
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
Wi-Fi Direct can be enabled or disabled from the printer control panel.
To turn on Wi-Fi Direct
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
Follow these steps to turn on Wi-Fi Direct from the printer control panel.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Wi-Fi Direct icon .
2. Touch the Settings icon .
3. If Wi-Fi Direct is set to O, touch the switch to turn it on.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct name for easier printer identication when using Wi-Fi Direct printing.
To view the Wi-Fi Direct Name on the printer control panel, go to the Home screen, swipe the Dashboard tab
downward, and then touch the Wi-Fi Direct icon .
ENWW Mobile printing 59
Change the printer Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
●
Step one: Open the HP Embedded Web Server
●
Step two: Change the Wi-Fi Direct name
Step one: Open the HP Embedded Web Server
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon to
view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name
Use the following procedure to change the Wi-Fi Direct name.
1. On the EWS Home page, click the Network tab.
2. In the left navigation pane, click Wi-Fi Direct.
3. Under the Status eld, click Edit Settings.
4. In the Wi-Fi Direct Name eld, enter the new name, and then click Apply.
HP ePrint via Email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email-enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow these steps to enable HP Web Services and register with HP Connected:
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the HP ePrint icon .
2. On the HP ePrint screen, touch Setup in the lower right corner.
60 Chapter 4 Print ENWW
AirPrint
3. On the Setup Web Services screen, read the terms of use agreement, and then touch Yes to accept the
terms and enable HP Web Services.
The printer enables Web Services and then prints an information page. The information page contains the
printer code that is necessary to register the printer at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
With Apple AirPrint, you can print directly to the printer from your iOS device or Mac computer, without having a
print driver installed.
AirPrint is supported for iOS and from Mac computers running macOS (10.7 Lion and newer).
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or
later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the supported operating systems, so installing drivers or downloading software is
not necessary.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
ENWW Mobile printing 61
Print from a USB ash drive
Learn how to print directly from a USB ash drive.
●
Introduction
●
Print USB documents
Introduction
This printer features walk-up USB printing, for quickly printing les without sending them from a computer. The
printer accepts standard USB
following types of les:
● .pdf
● .jpg
● .prn and .PRN
● .pcl and .PCL
● .ps and .PS
● .doc and .docx
● .ppt and .pptx
ash drives in the USB port that is located below the control panel. It supports the
Print USB documents
Print documents from a USB ash drive.
1. Insert the USB ash drive into the USB port on the front of the printer.
A Reading... message displays on the printer control panel.
2. On the Memory Device Options screen, touch Print Documents.
3. Scroll to and touch the name of the le that you want to print. If the le is stored in a folder, touch the name
of the folder, and then scroll to and touch the name of the le.
4. When the Print from USB menu displays, touch any of the following menu items to change the settings for
the print job:
1. 2-Sided
2. Tray Selection
3. Copies
NOTE: For additional options, touch the Settings icon .
5. Touch Print to print the job.
6. Retrieve the printed job from the output bin, and then remove the USB ash drive from the USB port.
62 Chapter 4 Print ENWW
5 Copy
Make copies with the printer, learn how to copy a two-sided document, and locate additional copy tasks on the
Web.
●
Make a copy
●
Copy on both sides (duplex)
●
Copy an identication card
●
Additional copy tasks
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Make a copy
Copy a document or picture from the scanner glass or automatic document feeder.
1. Load the original print-side down on the scanner glass or print-side up in the automatic document feeder.
2. From the Home screen on the printer control panel, touch the Copy icon.
3. Touch the Document icon.
4. On the Document Copy menu, select the settings for your copy job.
For additional copy options, touch the Settings icon .
5. To adjust the number of copies, touch the box to the left of the Copy button and then enter the number of
copies using the touch keypad. Touch Done to close the keypad.
6. Touch Copy to begin copying.
ENWW 63
Copy on both sides (duplex)
The printer allows you to copy a two-sided document. You can select an automatic or manual method,
depending on if you copy from a document feeder or from the scanner glass.
●
Copy on both sides automatically
●
Copy on both sides manually
Copy on both sides automatically
Use the automatic document feeder to copy a two-sided document without manual intervention.
1. Load the original documents into the document feeder with the rst page facing up, and with the top of the
page leading.
2. Adjust the paper guides to t the size of the document.
3. From the Home screen on the printer control panel, touch the Copy icon.
4. Touch the Document icon.
5. Touch 2-Sided, and then touch the option you want to use for your copy job.
6. Touch the Copy button to start copying.
Copy on both sides manually
Use the scanner to copy a two-sided document using a manual process. The printer prompts when to place and
copy each page.
1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-
left corner of the glass, and then close the scanner lid.
2. From the Home screen on the printer control panel, touch the Copy icon.
3. Touch the Document icon.
4. Touch 2-Sided, and then touch the option you want to use for your copy job.
5. Touch the Copy button to start copying.
6. The printer prompts you to load the next original document. Place it on the glass, and then touch the OK
button.
7. Repeat this process until you have scanned the last page. Touch the Done button to nish printing the
copies.
Copy an identication card
Use this feature to copy both sides of an identication card, or other small-sized documents, onto the same side
of one sheet of paper. The printer prompts you to copy the rst side, and then turn the card over to copy the
other side.
64 Chapter 5 Copy ENWW
1. Place the ID card onto the scanner glass, near the icon at the back left corner, and slightly away from the
edges of the scanner glass.
2. Close the scanner lid.
3. From the Home screen on the printer control panel, touch the Copy icon.
4. Touch the ID Card icon.
5. Select the copy orientation and tray settings, and then touch Copy.
6. Follow the prompts on the control panel screen to copy the rst side of the ID card and then turn the card
over to copy the other side.
Additional copy tasks
Locate information on the Web for performing common copy tasks.
Go to www.hp.com/support/ljM428MFP or www.hp.com/support/ljM429MFP.
Instructions are available for copy tasks, such as the following:
● Copy or scan pages from books or other bound documents
● Copy mixed-size documents
● Copy or scan a document into a booklet format
ENWW Additional copy tasks 65
66 Chapter 5 Copy ENWW
6 Scan
Scan using the software, or scan directly to email, a USB ash drive, a network folder or another destination.
●
Scan by using HP Scan software (Windows)
●
Scan by using HP Easy Scan Software (macOS)
●
Set up Scan to Email
●
Set up Scan to Network Folder
●
Set up Scan to SharePoint
●
Set up Scan to Computer (Windows)
●
Scan to a USB ash drive
●
Scan to email
●
Scan to a network folder
●
Scan to SharePoint
●
Scan to a computer (Windows)
●
Additional scan tasks
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Scan by using HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image
as a le or send it to another software application.
ENWW 67
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. In the HP Printer Assistant, select Scan, and then select Scan a Document or Photo.
3. Adjust the settings if necessary.
4. Click Scan.
Scan by using HP Easy Scan Software (macOS)
Use the HP Easy Scan software to initiate scanning from software on your computer.
1. Load the document in the document feeder or on the scanner glass according to the indicators on the
printer.
2. From the computer, open HP Easy Scan, which is located in the Applications folder.
3. Follow the on-screen instructions to scan the document.
4. When you have scanned all the pages, click File and then Save to save them to a le.
68 Chapter 6 Scan ENWW
Set up Scan to Email
The Scan to Email feature allows you to scan a document and send it directly to one or more email addresses.
The printer must be connected to a network, and the Scan to Email feature must be set up by a network
administrator before it can be used.
●
Introduction
●
Before you begin
●
Method one: Use the Scan to Email Wizard (Windows)
●
Method two: Set up the Scan to Email feature via the HP Embedded Web Server
Introduction
There are two methods for conguring Scan to Email, the Scan to Email Setup Wizard (Windows), which is
installed in the HP program group for the printer as part of the full software installation, and the Scan to Email
Setup through the HP Embedded Web Server (EWS).
Before you begin
To set up the Scan to Email feature, the network administrator needs access to the printer and to SMTP
information, including the server, port, and other authentication requirements. The printer must have an active
network connection to the same network as the computer that will run the setup process.
Administrators need the following information before beginning the conguration process.
● Administrative access to the printer
● SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically easy to nd by doing an Internet search. For example, use terms like
"gmail smtp server name" or "yahoo smtp server name" to search.
● SMTP port number
● SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending limits for
your email account. Some providers may temporarily lock your account if you exceed your sending limit.
Method one: Use the Scan to Email Wizard (Windows)
Use the Scan to Email Wizard, available from the HP Printer Assistant application (Windows), to set up the Scan
to Email feature.
Some operating systems do not support the Scan to Email Wizard.
1. Open the HP Printer Assistant.
ENWW Set up Scan to Email 69
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. In the HP Printer Assistant, select Scan, and then select Scan to E-mail Wizard.
NOTE: If the Scan to E-mail Wizard option is not available, use Method two: Set up the Scan to Email
feature via the HP Embedded Web Server on page 72.
3. In the Outgoing Email Proles dialog, click the New button. The Scan to Email Setup dialog opens.
4. On the 1. Start page, enter the sender’s email address in the Email Address eld.
5. In the Display Name eld, enter the sender’s name. This is the name that will display on the printer control
panel.
6. To require a PIN to be entered on the printer control panel before the printer can send an email, enter a 4-
digit PIN in the Security PIN eld, and then re-enter the PIN in the Conrm Security PIN eld, and then click
Next.
HP recommends creating a PIN to secure the email prole. When a PIN is created, it must be entered on the
printer control panel each time the prole is used to send a scan to email.
7. On the 2. Authenticate page, enter the SMTP Server name and SMTP Port number.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and
SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP address is
smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to conrm these server settings are current and valid at the time of
conguration.
8. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check
box.
9. Select the Maximum Size of Email from the drop-down menu.
HP recommends using the default le size of Automatic for the maximum size.
10. If the SMTP server requires authentication to send an email, select the Email Log-in Authentication check
box, enter the User ID and Password, and then click Next.
11. On the 3. Congure page, to automatically copy the sender on email messages sent from the prole, select
Include sender in all email messages sent out successfully from the printer, and then click Next.
12. On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click
the Back button to correct the error. If the settings are correct, click the Save and Test button to test the
conguration.
70 Chapter 6 Scan ENWW
13. When the Congratulations message displays, click Finish to complete the conguration.
14. The Outgoing Email Proles dialog now shows the newly added sender email prole. Click Close to exit the
wizard.
ENWW Set up Scan to Email 71
Method two: Set up the Scan to Email feature via the HP Embedded Web Server
Use the HP Embedded Web Server (EWS) to set up the Scan to Email feature. This method is available for all
supported operating systems.
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Congure the Scan to Email feature
Step one: Access the HP Embedded Web Server (EWS)
Locate the printer's IP address and then enter it into a Web browser to access the EWS.
Your printer must be connected to an IP-based network before you can access the EWS.
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon to
view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
Step two: Congure the Scan to Email feature
Use the Embedded Web Server (EWS) to set up the Scan to Email feature. Dene the email settings and the
default scan and le options, and add contacts to the Address Book.
1. On the Home tab in the EWS, click Scan to Email.
2. On the Outgoing Email Settings page that appears, do the following:
● If your organization uses one email server for all its emails: Set up your email addresses and the
SMTP server information. Click Apply.
● If your organization uses multiple email servers for its emails: Set up the email addresses, names,
and security PINs for each email prole. Click Apply.
After completing the email settings, the EWS displays the Scan tab.
3. On the Scan tab, click Scan to Email, and then click Default Settings. Select your default scan and le
settings, and then click Apply.
4. Set up your contact list or lists. On the Scan tab, click Address Book.
● A local address book can be set up on the device. Click Contacts to congure a local address book.
● A Network Directory Server (LDAP) can be set up to search for users within a company. Click Address
Book Settings to congure LDAP.
5. After setting up your contacts, click Apply.
72 Chapter 6 Scan ENWW
Set up Scan to Network Folder
The Scan to Folder feature allows you to scan a document directly to network folder. The printer must be
connected to a network, and the Scan to Folder feature must be set up by a network administrator before it can
be used.
●
Introduction
●
Before you begin
●
Method one: Use the Scan to Network Folder Wizard (Windows)
●
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server
Introduction
There are two methods for conguring Scan to network folder, the Scan to Network Folder Wizard (Windows),
which is installed in the HP program group for the printer as part of the full software installation, and the
Network Folder Setup through the HP Embedded Web Server (EWS).
Before you begin
To set up the Scan to Folder feature, the network administrator needs access to the printer and information
about the network path and destination folder. The printer must have an active network connection to the same
network as the computer that will run the setup process.
Administrators need the following information before beginning the conguration process.
● Administrative access to the printer
● The network path of the destination folder (e.g., \\servername.us.companyname.net\scans)
NOTE: The network folder must be set up as a shared folder for the Scan to Network Folder feature to
work.
Method one: Use the Scan to Network Folder Wizard (Windows)
Use the Scan to Network Folder Wizard, available from the HP Printer Assistant application (Windows), to set up
the Scan to Network Folder feature.
Some operating systems do not support the Scan to Network Folder Wizard.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
ENWW Set up Scan to Network Folder 73
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. In the HP Printer Assistant, select Scan, and then select Scan to Network Folder Wizard.
NOTE: If the Scan to Network Folder Wizard option is not available, use Method two: Set up the Scan to
Network Folder feature via the HP Embedded Web Server on page 76.
3. In the Network Folder Proles dialog, click the New button. The Scan to Network Folder Setup dialog opens.
4. On the 1. Start page, enter the folder name in the Display Name eld. This is the name that will display on
the printer control panel.
5. Complete the Destination Folder eld in one of the following ways:
a. Enter the le path manually.
b. Click the Browse button and navigate to the folder location.
c. Complete the following task to create a shared folder:
1. Click Share Path.
2. In the Manage Network Shares dialog, click New.
3. In the Share Name eld, enter the name to display for the shared folder.
4. To complete the Folder Path eld, click the Browse button, and then select one of the following
options. Click OK when done.
– Navigate to an existing folder on the computer.
– Click Make New Folder to create a new folder.
5. If the shared path needs a description, enter a description in the Description eld.
6. In the Share Type eld, select one of the following options, and then click Apply.
– Public
– Private
NOTE: For security considerations, HP recommends selecting Private as the share type.
7. When a The share was successfully created message displays, click OK.
8. Select the check box for the destination folder, and then click OK.
6. To create a shortcut to the network folder on the computer desktop, select the Create a Desktop shortcut to
the network folder check box.
7. To require a PIN to be entered on the printer control panel before the printer can send a scanned document
to a network folder, enter a 4-digit PIN in the Security PIN eld, and then re-enter the PIN in the Conrm
Security PIN eld. Click Next.
HP recommends creating a PIN to secure the destination folder. When a PIN is created, it must be entered
on the printer control panel each time a scan is sent to the network folder.
74 Chapter 6 Scan ENWW
8. On the 2. Authenticate page, enter the Windows User Name and Windows Password used to log in to the
computer, and then click Next.
9. On the 3. Congure page, select the default scan settings by completing the following task, and then click
Next.
a. From the Document Type drop-down, select the default le format for scanned les.
b. From the Color Preference drop-down, select Black & White or Color.
c. From the Paper Size drop-down, select the default paper size for scanned les.
d. From the Quality Settings drop-down, select the default resolution for scanned les.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower
resolution images have fewer dots per inch and show less detail, but the le size is smaller.
e. In the Filename Prex eld, enter a le name prex (e.g., MyScan).
10. On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click
the Back button to correct the error. If the settings are correct, click the Save and Test button to test the
conguration.
11. When the Congratulations message displays, click Finish to complete the conguration.
12. The Network Folder Proles dialog now shows the newly added sender email prole. Click Close to exit the
wizard.
ENWW Set up Scan to Network Folder 75
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server
Use the HP Embedded Web Server (EWS) to set up the Scan to Network Folder feature. This method is available
for all supported operating systems.
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Congure the Scan to Network Folder feature
Step one: Access the HP Embedded Web Server (EWS)
Locate the printer's IP address and then enter it into a Web browser to access the EWS.
Your printer must be connected to an IP-based network before you can access the EWS.
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon to
view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
Step two: Congure the Scan to Network Folder feature
Use the Embedded Web Server (EWS) interface to set up the Scan to Folder feature.
1. On the Settings tab in the EWS, click Control Panel Customization, and then click Quick Sets.
2. Click (Add), for Type select Scan to Network Folder, and follow the onscreen instructions for adding a
Quick Set prole for a network folder. When nished, click Next.
3. In this page, follow the onscreen instructions for setting up the network folder, authentication
requirements, and scan and le congurations. When nished, click Apply.
4. In the settings page, follow the onscreen instructions for conguring scan settings, such as paper size and
scan resolution. When nished, click Save.
NOTE: You can change the default scan and le settings for future Scan to Network Folder Quick Sets. In
the EWS, click the Scan tab, click Scan to Network Folder, and then click Default Settings.
76 Chapter 6 Scan ENWW
Set up Scan to SharePoint
Learn how to set up the Scan to SharePoint feature in the Embedded Web Server (EWS) so you can scan and save
les to a SharePoint site from the printer.
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Set up Scan to SharePoint
NOTE: Scan to SharePoint is not supported with SharePoint 365.
Step one: Access the HP Embedded Web Server (EWS)
Locate the printer's IP address and then enter it into a Web browser to access the EWS.
Your printer must be connected to an IP-based network before you can access the EWS.
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon to
view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
Step two: Set up Scan to SharePoint
Use the Embedded Web Server (EWS) interface to set up the Scan to SharePoint feature.
1. On the Settings tab, click Control Panel Customization, and then click Quick Sets.
2. Click (Add), for Type select Scan to SharePoint, and follow the onscreen instructions for adding a Quick
Set prole for the SharePoint destination. When nished, click Next.
3. In this page, follow the onscreen instructions for setting up the SharePoint destination, authentication
requirements, and scan and le congurations. When nished, click Apply.
NOTE: You can change the default scan and le settings for future Scan to SharePoint Quick Sets. In the
EWS, click the Scan tab, click Scan to SharePoint, and then click Default Settings.
ENWW Set up Scan to SharePoint 77
Set up Scan to Computer (Windows)
Follow the procedure if this feature has been disabled, and you want to enable it.
●
Enable scanning to a computer (Windows)
This feature is available for Windows only.
IMPORTANT: For security purposes, scanning remotely is disabled by default. To enable this feature, in the
Embedded Web Server, open the Settings tab, click Security, click Administrator Settings, select the Enable
checkbox beside Scan from a Computer or Mobile Device, and then click Apply.
When this feature is enabled, anyone with access to the printer can scan whatever is on the scanner glass.
Enable scanning to a computer (Windows)
Use the HP Printer Assistant application to enable Scan to Computer if it has been disabled.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. Go to the Scan section.
3. Select Manage Scan to Computer.
4. Click Enable.
Scan to a USB ash drive
Use the printer control panel to scan a le directly to a USB ash drive.
1. Place the document on the scanner glass or into the document feeder according to the indicators on the
printer.
2. Insert the USB ash drive into the USB port on the front of the printer.
A Reading... message displays on the printer control panel.
3. On the Memory Device Options screen, touch Scan To.
4. Select a le type from the Save As list.
5. Touch <Filename> and then use the keypad to assign a name to the scanned le. Touch Save .
6. If you want to preview the scan or change the scan options, do the following:
78 Chapter 6 Scan ENWW
● To preview the scan, touch the Preview icon or Touch to Preview (the scan preview option varies
● For additional scan options, touch the Settings icon .
7. Touch Save .
Scan to email
Use the printer control panel to scan a le directly to an email address or contact list. The scanned le is sent to
the address as an email message attachment.
In order to use this feature, the printer must be connected to a network and the Scan to Email feature must be
congured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server.
1. Load the document on the scanner glass or into the document feeder according to the indicators on the
printer.
2. From the Home screen on the printer control panel, touch the Scan icon, and then touch E-mail.
3. If prompted, enter your login information in the Sign In screen.
This will set the From (or sender) address to the email address associated with your login.
4. Enter the email recipient or recipients:
depending on the printer model).
● Touch Enter email address to enter an email address using the keypad. Touch Done.
● Touch the Address Book icon to select an individual or group contact in an address book.
1. Select the Address Book you want to use from the list, and enter the password if required.
2. Select the individual or group contacts you want to send to.
3. Touch Continue.
5. Touch Subject to add a subject line.
6. If you want to preview the scan or change the scan options, do the following:
● To preview the scan, touch the Preview icon or Touch to Preview (the scan preview option varies
depending on the printer model).
● For additional scan options, touch the Settings icon .
7. Touch Send or Start Scan .
Scan to a network folder
Use the printer control panel to scan a document and save it to a folder on the network.
In order to use this feature, the printer must be connected to a network and the Scan to Network Folder feature
must be congured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web
Server.
ENWW Scan to email 79
1. Load the document on the scanner glass or into the document feeder according to the indicators on the
printer.
2. From the Home screen on the printer control panel, touch the Scan icon, and then touch the Network
Folder icon.
3. In the list of network folders, select the folder to which you want to save the document.
4. If prompted, enter the PIN.
5. Select a le type from the Save As list.
6. Touch <Filename> and use the keypad to assign a name to the scanned le. Touch Done.
7. If you want to preview the scan or change the scan options, do the following:
● To preview the scan, touch the Preview icon or Touch to Preview (the scan preview option varies
depending on the printer model).
● For additional scan options, touch the Settings icon .
8. Touch Send or Start Scan .
Scan to SharePoint
Use the printer control panel to scan a document directly to a SharePoint site.
NOTE: Scan to SharePoint is not supported with SharePoint 365.
1. Load the document on the scanner glass or into the document feeder according to the indicators on the
printer.
2. Touch the Scan icon, the SharePoint icon, and then select the SharePoint folder.
3. If prompted, enter the PIN.
4. Select a le type from the Save As list.
5. Touch <Filename> and use the keypad to assign a name to the scanned le. Touch Done.
6. If you want to preview the scan or change the scan options, do the following:
● To preview the scan, touch the Preview icon or Touch to Preview (the scan preview option varies
depending on the printer model).
● For additional scan options, touch the Settings icon .
7. Touch Send or Start Scan .
Scan to a computer (Windows)
Use this feature to scan directly to a computer from the printer control panel.
This feature is available for Windows only.
80 Chapter 6 Scan ENWW
Before scanning to a computer, make sure you have already installed the HP recommended printer software. The
printer and computer must be connected and turned on. The printer software must be running before you scan.
1. Load the document on the scanner glass or into the document feeder according to the indicators on the
printer.
2. From the Home screen on the control panel, touch the Scan icon.
3. Swipe right and then touch the Computer icon.
4. Select the computer you want to scan to.
5. Verify the Scan Shortcut is the option you want to use, or touch Scan Shortcut to select a dierent scan
option.
6. If you are using the automatic document feeder (ADF) and your original is single-sided, touch the left side
of the Original 2-sided slider to move it to the o position.
7. To select any additional scan options, touch the Settings icon .
8. Touch Send or Start Scan .
Additional scan tasks
Locate information on the Web for performing common scan tasks.
Go to www.hp.com/support/ljM428MFP or www.hp.com/support/ljM429MFP.
Instructions are available for scan tasks, such as the following:
● How to scan a general photo or document
● How to scan as editable text (OCR)
● How to scan multiple pages into a single le
ENWW Additional scan tasks 81
82 Chapter 6 Scan ENWW
7 Fax
Congure the fax features, and send and receive faxes using the printer.
●
Connect and congure the printer for fax
●
Send a fax
●
Create, edit, and delete phone book entries
●
Reprint a received fax from the printer memory
●
Additional fax tasks
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 83
Connect and congure the printer for fax
Before using the printer to fax, connect the printer to a telephone line and congure the fax settings.
●
Connect the printer to a telephone line
●
Congure the printer for fax
Connect the printer to a telephone line
This printer is an analog fax device. HP recommends using the printer on a dedicated analog telephone line.
▲ Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the
printer.
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Congure the printer for fax
Use this information to congure the fax settings after the printer is connected to a phone line.
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Congure the fax time, date and header using the HP Fax Setup Wizard
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Congure the time, date, and header using the printer control panel
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Congure the time, date, and header using the HP Embedded Web Server and Printer Home Page (EWS)
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Congure for stand-alone fax
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Congure for an answering machine
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Install the HP Fax software in Windows (optional)
To begin, use one of the following methods:
● Congure the fax time, date and header using the HP Fax Setup Wizard on page 85 (recommended
method)
● Congure the time, date, and header using the printer control panel on page 85
● Congure the time, date, and header using the HP Embedded Web Server and Printer Home Page (EWS)
on page 86 (if the software is installed)
NOTE: In the United States and many other countries/regions, setting the time, date, and other fax header
information is a legal requirement.
Congure the fax time, date and header using the HP Fax Setup Wizard
Congure the fax settings using the HP Fax Setup Wizard in Windows.
Access the Fax Setup Wizard after initial setup and software installation by following these steps.
NOTE: Some operating systems do not support the Fax Setup Wizard.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. In the HP Printer Assistant, select Fax, and then select Fax Setup Wizard.
3. Follow the on-screen instructions in the HP Fax Setup Wizard to congure the fax settings.
Congure the time, date, and header using the printer control panel
Change the fax settings using the printer control panel (after rst-time setup using the Fax Setup Wizard).
ENWW Connect and congure the printer for fax 85
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Touch Preferences, and then touch Date and Time.
3. Touch Set the Date, swipe each column to set the month, day, and year, and then touch Done.
4. Touch Set the Time, swipe each column to set the hour, minute, and AM/PM setting, and then touch Done.
5. Touch the Back button to return to the Setup menu, and then scroll to and touch Fax Setup.
6. Touch Preferences, and then scroll to and touch Fax Header.
7. Enter your personal or company name using the touch keypad, and then touch Done.
NOTE: The maximum number of characters for the fax header is 25.
8. Enter your fax number using the touch keypad, and then touch Done.
NOTE: The maximum number of characters for the fax number is 20.
Congure the time, date, and header using the HP Embedded Web Server and Printer Home Page (EWS)
Congure the fax settings using the HP Embedded Web Server (EWS).
1. Access the EWS using one of the following methods:
Access the EWS from the software:
a. Open the HP Printer Assistant:
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder
for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select Printer Home Page (EWS). The EWS opens.
Access the EWS from a web browser:
a. Locate the printer's IP address: From the Home screen on the printer control panel, touch the Wireless
icon or the Ethernet icon to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
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NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Fax tab.
3. Follow the on-screen instructions to congure the fax settings.
Congure for stand-alone fax
Congure the printer to use as a stand-alone fax machine without connecting it to a computer or a network.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon, and then touch Setup Wizard.
3. Follow the on-screen instructions to congure the fax settings.
Congure for an answering machine
Follow these steps to set up the printer on a shared voice/fax line with an answering machine.
1. Disconnect any devices that are connected to the telephone jack.
2. Remove the plug from the telephone line out port on the rear of the printer.
3. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
Some countries/regions might require an adapter for the telephone cable that came with the printer.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
4. Connect the answering machine telephone cable to the telephone line out port on the rear of the printer.
If you do not connect the answering machine directly to the printer, the answering machine might record
fax tones from a sending fax machine and the printer might not receive faxes. If the answering machine
does not have a built-in telephone, connect a telephone to the OUT port on the answering machine for
convenience.
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5. Congure the Rings to Answer setting on the printer:
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward
to open the Dashboard, and then touch the Setup icon .
b. Scroll to and touch Fax Setup, and then touch Preferences.
c. Scroll to and touch Rings to Answer, select the number of rings, and then touch Done to return to the
Preferences menu.
6. Congure the printer to answer fax calls automatically:
▲ From the Preferences menu, touch Auto Answer to turn on the setting.
Install the HP Fax software in Windows (optional)
With the HP Fax software, you can fax electronic documents from a computer using the printer.
To use the HP Fax software, the following conditions are required:
● The printer is connected directly to the computer or to a network to which the computer is connected
● The printer software is installed on the computer
● The computer operating system is supported by the printer
NOTE: The HP Fax software that came with the printer is the only computer fax program that can be used with
the printer. The printer is not compatible with fax software produced by other manufacturers.
Download from the Web: Go to www.hp.com/support, click Software and Drivers, and then follow the onscreen
instructions to download the latest HP software.
When prompted by the software installer, make sure you select HP Fax Software as one of the software
components to install.
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