HP M402, M403 User Manual

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User Guide

LaserJet Pro M402, M403

www.hp.com/support/ljM402 www.hp.com/support/ljM403

HEWLETT-PAC

KARD

M402n M402dn M402dne M402dw M403n M403d M403dn M403dw

HP LaserJet Pro M402, M403

User Guide

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Edition 5, 1/2021

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Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Printer views .............................................................................................................................................................................. 2

Printer front view ................................................................................................................................................. 2

Printer back view .................................................................................................................................................. 3

Control panel view ............................................................................................................................................... 4

Printer specications ................................................................................................................................................................ 6

Technical specications ....................................................................................................................................... 6

Supported operating systems ........................................................................................................................... 6

Mobile printing solutions .................................................................................................................................... 8

Printer dimensions .............................................................................................................................................. 9

Power consumption, electrical specications, and acoustic emissions .................................................... 11

Operating environmental range ...................................................................................................................... 11

Printer hardware setup and software installation ............................................................................................................ 12

2 Paper trays .............................................................................................................................................................................................. 13

Load Tray 1 ............................................................................................................................................................................. 14

Introduction ........................................................................................................................................................ 14

Tray 1 paper orientation ................................................................................................................................... 17

Load Tray 2 ............................................................................................................................................................................. 18

Introduction ........................................................................................................................................................ 18

Tray 2 paper orientation ................................................................................................................................... 20

Load Tray 3 ............................................................................................................................................................................. 21

Introduction ........................................................................................................................................................ 21

Tray 3 paper orientation ................................................................................................................................... 23

Load and print envelopes ..................................................................................................................................................... 24

Introduction ........................................................................................................................................................ 24

Print envelopes .................................................................................................................................................. 24

Envelope orientation ......................................................................................................................................... 24

3 Supplies, accessories, and parts .......................................................................................................................................................... 25

Order supplies, accessories, and parts ............................................................................................................................... 26

ENWW iii

Ordering .............................................................................................................................................................. 26

Supplies and accessories ................................................................................................................................. 26

Customer self-repair parts ............................................................................................................................... 26

Replace the toner cartridge .................................................................................................................................................. 28

Introduction ........................................................................................................................................................ 28

Toner-cartridge information ............................................................................................................................ 28

Remove and replace the toner cartridge ....................................................................................................... 29

4 Print .......................................................................................................................................................................................................... 33

Print tasks (Windows) ............................................................................................................................................................ 34

How to print (Windows) .................................................................................................................................... 34

Automatically print on both sides (Windows) ............................................................................................... 35

Manually print on both sides (Windows) ........................................................................................................ 36

Print multiple pages per sheet (Windows) .................................................................................................... 36

Select the paper type (Windows) .................................................................................................................... 36

Additional print tasks ........................................................................................................................................ 38

Print tasks (OS X) .................................................................................................................................................................... 39

How to print (OS X) ............................................................................................................................................ 39

Automatically print on both sides (OS X) ....................................................................................................... 39

Manually print on both sides (OS X) ................................................................................................................ 39

Print multiple pages per sheet (OS X) ............................................................................................................ 40

Select the paper type (OS X) ............................................................................................................................ 40

Additional print tasks ........................................................................................................................................ 41

Store print jobs on the product to print later or print privately ...................................................................................... 42

Introduction ........................................................................................................................................................ 42

Before you begin ................................................................................................................................................ 42

Set up the printer for job storage ................................................................................................................... 42

Step one: Install the USB ash drive .......................................................................................... 42

Step two: Update the print driver ............................................................................................... 43

Create a stored job (Windows) ......................................................................................................................... 43

Print a stored job ............................................................................................................................................... 44

Delete a stored job ............................................................................................................................................ 45

Mobile printing ........................................................................................................................................................................ 46

Introduction ........................................................................................................................................................ 46

Wi-Fi Direct and NFC Printing (wireless models only) .................................................................................. 46

HP ePrint via email ............................................................................................................................................ 47

HP ePrint software ............................................................................................................................................ 48

AirPrint ................................................................................................................................................................. 48

Android embedded printing ............................................................................................................................. 49

iv ENWW

5 Manage the printer ................................................................................................................................................................................. 51

Change the printer connection type (Windows) ................................................................................................................ 52

Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 53

Advanced conguration with HP Utility for OS X ............................................................................................................... 56

Open HP Utility ................................................................................................................................................... 56

HP Utility features ............................................................................................................................................. 56

Congure IP network settings .............................................................................................................................................. 58

Introduction ........................................................................................................................................................ 58

Printer sharing disclaimer ................................................................................................................................ 58

View or change network settings ................................................................................................................... 58

Rename the printer on a network ................................................................................................................... 58

Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 59

Link speed and duplex settings ....................................................................................................................... 59

Printer security features ....................................................................................................................................................... 61

Introduction ........................................................................................................................................................ 61

Assign or change the system password using the HP Embedded Web Server ....................................... 61

Lock the formatter ............................................................................................................................................ 61

Energy-conservation settings .............................................................................................................................................. 62

Introduction ........................................................................................................................................................ 62

Print with EconoMode ....................................................................................................................................... 62

Set the Sleep/Auto O After setting ............................................................................................................... 62

Set the Shut Down After delay and congure the printer to use 1 watt or less of power ..................... 62

Set the Delay Shut Down setting .................................................................................................................... 63

HP Web Jetadmin ................................................................................................................................................................... 64

Update the rmware .............................................................................................................................................................. 65

Method one: Update the rmware using the control panel ........................................................................ 65

Method two: Update the rmware using the Firmware Update Utility ..................................................... 65

6 Solve problems ....................................................................................................................................................................................... 67

Customer support .................................................................................................................................................................. 68

Restore the factory-set defaults ......................................................................................................................................... 69

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 70

Change the “Very Low” settings ...................................................................................................................... 70

Order supplies .................................................................................................................................................... 70

Printer does not pick up paper or misfeeds ....................................................................................................................... 72

Introduction ........................................................................................................................................................ 72

The printer does not pick up paper ................................................................................................................. 72

The printer picks up multiple sheets of paper .............................................................................................. 74

Clear paper jams ..................................................................................................................................................................... 78

Introduction ........................................................................................................................................................ 78

Experiencing frequent or recurring paper jams? .......................................................................................... 78

ENWW v

Jam locations ..................................................................................................................................................... 79

Clear paper jams in Tray 1 ................................................................................................................................ 80

Clear paper jams in Tray 2 ................................................................................................................................ 81

Clear paper jams in Tray 3 ................................................................................................................................ 85

Clear paper jams in the fuser ........................................................................................................................... 88

Clear paper jams in the output bin .................................................................................................................. 92

Clear paper jams in the duplexer .................................................................................................................... 94

Improve print quality ............................................................................................................................................................. 96

Introduction ........................................................................................................................................................ 96

Print from a dierent software program ....................................................................................................... 96

Check the paper-type setting for the print job ............................................................................................. 96

Check the paper type setting (Windows) .................................................................................. 96

Check the paper type setting (OS X) .......................................................................................... 96

Check the toner-cartridge status .................................................................................................................... 97

Clean the printer ................................................................................................................................................ 98

Print a cleaning page .................................................................................................................... 98

Visually inspect the toner cartridge ................................................................................................................ 98

Check paper and the printing environment ................................................................................................... 98

Step one: Use paper that meets HP specications ................................................................. 98

Step two: Check the environment .............................................................................................. 99

Step three: Set the individual tray alignment ........................................................................... 99

Check the EconoMode settings ..................................................................................................................... 100

Try a dierent print driver .............................................................................................................................. 100

Solve wired network problems .......................................................................................................................................... 102

Introduction ...................................................................................................................................................... 102

Poor physical connection ............................................................................................................................... 102

The computer is using the incorrect IP address for the printer ............................................................... 102

The computer is unable to communicate with the printer ....................................................................... 102

The printer is using incorrect link and duplex settings for the network ................................................. 103

New software programs might be causing compatibility problems ....................................................... 103

The computer or workstation might be set up incorrectly ....................................................................... 103

The printer is disabled, or other network settings are incorrect ............................................................. 103

Solve wireless network problems (wireless models only) ............................................................................................ 104

Introduction ...................................................................................................................................................... 104

Wireless connectivity checklist ...................................................................................................................... 104

The printer does not print after the wireless conguration completes ................................................. 105

The printer does not print, and the computer has a third-party rewall installed ............................... 105

The wireless connection does not work after moving the wireless router or printer .......................... 105

Cannot connect more computers to the wireless printer ......................................................................... 105

The wireless printer loses communication when connected to a VPN ................................................... 106

The network does not appear in the wireless networks list .................................................................... 106

vi ENWW

The wireless network is not functioning ..................................................................................................... 106

Perform a wireless network diagnostic test ............................................................................................... 106

Reduce interference on a wireless network ................................................................................................ 107

Index ........................................................................................................................................................................................................... 109

ENWW vii

viii ENWW

1 Printer overview

●

Printer views

●

Printer specications

●

Printer hardware setup and software installation

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM402, www.hp.com/support/ljM403.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 1

Printer views

HEWLETT-PACKARD

●

Printer front view

●

Printer back view

●

Control panel view

Printer front view

1 2-line backlit control panel

2 Front-door-release button (access to the toner cartridge)

3 Power on/o button

4 Tray 3 (optional)

5 Tray 2

6 Tray 1

7 Output bin extension

8 Output bin

2 Chapter 1 Printer overview ENWW

Printer back view

1 USB port (for job storage and private printing)

NOTE: This port might be covered

2 USB interface port

3 Ethernet port (network models only)

4 Power connection

5 Tray 3 (optional)

NOTE: Tray 3 extends when legal-size or A4-size paper is loaded

6 Dust cover for Tray 2

NOTE: Dust cover ips up when legal-size or A4-size paper is loaded

7 Serial number and printer number label

8 Rear door (access for clearing jams)

ENWW Printer views 3

Control panel view

1 Control panel display This screen displays menus and printer information.

2 Attention light (amber) This light blinks when the printer requires user attention.

3 Ready light (green) This light is on when the printer is ready to print. It blinks when the printer is receiving print

data, or when the printer is in sleep mode.

Left arrow button

Back arrow button

Wireless button (wireless models

only)

Right arrow button

Use this button to navigate through the menus or to decrease a value that appears on the display.

Use this button for the following actions:

●

Exit the control-panel menus.

●

Scroll back to a previous menu in a submenu list.

●

Scroll back to a previous menu item in a submenu list (without saving changes to the menu item).

Use this button to access the wireless menu.

Use this button to navigate through the menus or to increase a value that appears on the display.

4 Chapter 1 Printer overview ENWW

8 OK button Press the OK button for the following actions:

●

Open the control-panel menus.

●

Open a submenu displayed on the control-panel display.

●

Select a menu item.

●

Clear some errors.

●

Begin a print job in response to a control-panel prompt (for example, when the message Press [OK] to continue appears on the control-panel display).

Cancel button

Press this button to cancel a print job or to exit the control panel menus.

ENWW Printer views 5

Printer specications

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/ljM402, www.hp.com/support/ljM403.

●

Technical specications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating environmental range

Technical specications

Model name

Product number

Model name

Product number

Paper handling Tray 1 (100-sheet capacity)

Tray 2 (250-sheet capacity)

Tray 3 (550-sheet capacity) Optional Optional Optional Optional

Automatic duplex printing Not available

Connectivity 10/100/1000 Ethernet LAN

connection with IPv4 and IPv6

Hi-Speed USB 2.0

Print server for wireless

network connectivity

HP near eld communication

(NFC) and Wi-Fi Direct for printing from mobile devices

Control-panel display and input

2-line backlit control panel

M402n

C5F93A

M403n

F6J41A

Not available Not available Not available

M402dn

C5F94A/G3V21A

M403dn

F6J43A

M402dw

C5F95A

M403dw

F6J44A

M402d

C5F92A

M403d

F6J42A

Not available

Print Prints 38 pages per minute

(ppm) on A4 and 40 ppm on letter-size paper

Job storage and private

printing

Not available

Supported operating systems

The following information applies to the printer-specic Windows PCL 6 and OS X print drivers and to the in-box software installation CD.

6 Chapter 1 Printer overview ENWW

Windows: The HP Software Installer CD installs the HP PCL.6, HP PCL 6, or HP PCL-6 driver depending on the Windows operating system along with optional software when using the full software installer.

Mac computers and OS X: Mac computers and Apple mobile devices are supported with this printer. The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the OS X installer software:

1. Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.

2. Select Support Options, under Download Options select Drivers, Software & Firmware, and then select the

printer bundle.

3. Click the operating system version, and then click the Download button.

Operating system Driver installed Notes

Windows® XP SP2 or later, 32-bit The HP PCL.6 printer-specic print driver is

installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

Windows Vista®, 32-bit The HP PCL.6 printer-specic print driver is

installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

Windows Server 2003 SP1 or later, 32-bit The HP PCL.6 printer-specic print driver is

installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

Windows 7, 32-bit and 64-bit The HP PCL 6 printer-specic print driver is

installed for this operating system as part of the full software installation.

The full software installation is not supported for this operating system.

Use UPD drivers for 64-bit operating systems.

Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best eort support for the discontinued XP operating system.

The full software installation is not supported for this operating system.

Use UPD drivers for 64-bit operating systems.

Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best-eort support for the discontinued Server 2003 operating system.

The HP PCL 6 driver is congured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

Windows 8, 32-bit and 64-bit The HP PCL-6 printer-specic print driver is

installed for this operating system as part of the full software installation.

Windows 8 RT support is provided through Microsoft IN OS Version 4, 32- bit driver.

The HP PCL-6 driver is congured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

ENWW Printer specications 7

Operating system Driver installed Notes

Windows 8.1, 32-bit and 64-bit The HP PCL-6 printer-specic print driver is

installed for this operating system as part of the full software installation.

Windows 10, 32-bit and 64-bit The HP PCL-6 printer-specic print driver is

installed for this operating system as part of the full software installation.

Windows Server 2008 SP2, 32-bit The HP PCL.6 printer-specic print driver is

installed for this operating system as part of the basic software installation.

Windows Server 2008 SP2, 64-bit The HP PCL 6 printer-specic print driver is

installed for this operating system as part of the basic software installation.

Windows Server 2008 R2, SP 1, 64-bit The HP PCL 6 printer-specic print driver is

installed for this operating system as part of the basic software installation.

OS X 10.8 Mountain Lion, OS X 10.9 Mavericks, and OS X 10.10 Yosemite

The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD.

Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver.

The HP PCL-6 driver is congured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

The HP PCL 6 driver is congured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

For OS X, download the full installer from the support Web site for this printer.

1. Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM402, www.hp.com/ support/ljM403 for HP's all-inclusive help for the printer.

NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS driver

support for this printer, go to www.hp.com/go/upd and click the Specications tab.

Mobile printing solutions

The printer supports the following software for mobile printing:

●

HP ePrint software

2. Select Support Options, and then

under Download Options select Drivers, Software & Firmware.

3. Click the operating system version,

and then click the Download button.

The OS X driver is congured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

8 Chapter 1 Printer overview ENWW

NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and 64-

HEWLETT-PACKARD

bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and OS X versions 10.8 Mountain Lion,

10.9 Mavericks, and 10.10 Yosemite.

●

HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected)

●

HP ePrint app (Available for Android, iOS, and Blackberry)

●

ePrint Enterprise app (Supported on all printers with ePrint Enterprise Server Software)

●

HP All-in-One Remote app for iOS and Android devices

●

Google Cloud Print

●

AirPrint

●

Android Printing

Printer dimensions

Figure 1-1 Dimensions for the M402 and M403 models

Printer fully closed Printer fully open

1. Height 216 mm (8.5 in) 241 mm (9.5 in)

2. Depth 357 mm (14 in) 781 mm (30.8 in)

3. Width 381 mm (15 in) 381 mm (15 in)

Weight (with cartridges) 8.9 kg (19.6 lb)

ENWW Printer specications 9

Figure 1-2 Dimensions for the optional 550-sheet tray

HEWLETT-PACKARD

Tray fully closed Tray fully open

1. Height 131 mm (5.1 in) 131 mm (5.1 in)

2. Depth 357 mm (14 in) 781 mm (30.8 in)

3. Width 381 mm (15 in) 381 mm (15 in)

Weight 3.7 kg (8.2 lb)

Figure 1-3 Dimensions for the printer with the optional 550-sheet tray

10 Chapter 1 Printer overview ENWW

Printer and tray fully closed Printer and tray fully open

1. Height 345 mm (13.5 in) 372 mm (14.6 in)

2. Depth 357 mm (14 in) 781 mm (30.8 in)

3. Width 381 mm (15 in) 381 mm (15 in)

Weight (with cartridges) 12.4 kg (27.3 lb)

Power consumption, electrical specications, and acoustic emissions

See www.hp.com/support/ljM402, www.hp.com/support/ljM403 for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert

operating voltages. This will damage the printer and void the printer warranty.

Operating environmental range

Table 1-1 Operating environmental range

Environment Recommended Allowed

Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32.5°C (59° to 90.5°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

ENWW Printer specications 11

Printer hardware setup and software installation

For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web.

Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403 for HP's all-inclusive help for the printer. Find the following support:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

12 Chapter 1 Printer overview ENWW

2 Paper trays

●

Load Tray 1

●

Load Tray 2

●

Load Tray 3

●

Load and print envelopes

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM402, www.hp.com/support/ljM403.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 13

Load Tray 1

HEWLETT-PACKARD

Introduction

The following information describes how to load paper in Tray 1. This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper.

CAUTION: To avoid paper jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1 by grasping the handles on the left

and right side of the tray and pulling down.

2. Slide out the tray extension.

14 Chapter 2 Paper trays ENWW

3. For long paper, ip out the tray extension to

HEWLETT-PACKARD

support the paper.

4. Press down on the tab on the right paper guide,

and then spread the paper guides to the correct size.

5. Load the paper into the tray. Make sure that the

paper ts under the tabs and below the maximumheight indicators.

The orientation of the paper in the tray varies depending on the paper size. For additional information, see Tray 1 paper orientation

on page 17

ENWW Load Tray 1 15

6. Press down on the tab on the right paper guide,

HEWLETT-PACKARD

and then adjust the paper guides so that they lightly touch the paper stack but do not bend the paper.

7. At the computer, begin the printing process from

the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.

16 Chapter 2 Paper trays ENWW

Tray 1 paper orientation

HEWLETT-PACKARD

123

HEWLETT-PACKARD

123

When using paper that requires a specic orientation, load it according to the information in the following table.

Paper type Output How to load paper

Letterhead or preprinted 1-sided printing Face-up

Top edge leading into the printer

Letterhead or preprinted 2-sided printing Face-down

Top edge leading into the printer

ENWW Load Tray 1 17

Load Tray 2

ETT

ACKARD

A4 / A5 B5

8.5

Introduction

The following information describes how to load paper in Tray 2 . This tray holds up to 250 sheets of 75 g/m2 (20

) paper.

CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper

y from Tray 1.

onl

. Pull the tray out and lift up slightly to remove it

completely from the printer.

NOTE: Do not open the tray while it is in use.

. Adjust the paper-width guides by squeezing the

adjustment latch on the left guide and sliding the guides to the size of the paper being used.

18 Chapter 2 Paper trays ENWW

3. Adjust the paper-length guide by squeezing the

ETT

ACKARD

adjustment latch and sliding the guides to the size of the paper being used.

4. Load paper into the tray. For information about

how to orient the paper, see Tray 2 paper

orientation on page 20

NOTE: Do not adjust the paper guides tightly

against the paper stack. Adjust them to the indentations or markings in the tray.

NOTE: To prevent jams, adjust the paper guides

to the correct size and do not overll the tray. Be sure that the top of the stack is below the tray full indicators, as shown in the enlargement in the illustration.

NOTE: If the tray is not adjusted correctly, an

error message might display during printing or the paper might jam.

5. Slide the tray completely into the printer.

6. At the computer, begin the printing process from

the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.

ENWW Load Tray 2 19

Tray 2 paper orientation

123

When using paper that requires a specic orientation, load it according to the information in the following table.

Paper type Output How to load paper

Letterhead or preprinted 2-sided printing Face-up

Top edge at the front of the tray

Letterhead or preprinted 1-sided printing Face-down

Top edge at the front of the tray

20 Chapter 2 Paper trays ENWW

Load Tray 3

A4 / A5 B5

8.5

Introduction

The following information describes how to load paper in Tray 3. This tray holds up to 550 sheets of 75 g/m2 (20

) paper.

CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper

y from Tray 1.

onl

. Pull the tray out and lift up slightly to remove it

completely from the printer.

NOTE: Do not open the tray while it is in use.

. Adjust the paper-width guides by squeezing the

adjustment latch on the left guide and sliding the guides to the size of the paper being used.

ENWW Load Tray 3 21

3. Adjust the paper-length guide by squeezing the

adjustment latch and sliding the guides to the size of the paper being used.

4. Load paper into the tray. For information about

how to orient the paper, see Tray 3 paper

orientation on page 23

NOTE: Do not adjust the paper guides tightly

against the paper stack. Adjust them to the indentations or markings in the tray.

NOTE: To prevent jams, adjust the paper guides

to the correct size and do not overll the tray. Be sure that the top of the stack is below the tray full indicators, as shown in the enlargement in the illustration.

NOTE: If the tray is not adjusted correctly, an

error message might display during printing or the paper might jam.

5. Slide the tray completely into the printer.

6. At the computer, begin the printing process from

the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.

22 Chapter 2 Paper trays ENWW

Tray 3 paper orientation

123

When using paper that requires a specic orientation, load it according to the information in the following table.

Paper type Output How to load paper

Letterhead or preprinted 2-sided printing Face-up

Top edge at the front of the tray

Letterhead or preprinted 1-sided printing Face-down

Top edge at the front of the tray

ENWW Load Tray 3 23

Load and print envelopes

HEWLETT-PACKARD

Introduction

The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.

To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer.

Print envelopes

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and

then select the printer.

3. Click or tap the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

Envelope orientation

Load envelopes in Tray 1 face up, with the short, postage end leading into the printer.

24 Chapter 2 Paper trays ENWW

3 Supplies, accessories, and parts

●

Order supplies, accessories, and parts

●

Replace the toner cartridge

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM402, www.hp.com/support/ljM403.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 25

Order supplies, accessories, and parts

Ordering

Order supplies and paper www.hp.com/go/suresupply

Order genuine HP parts or accessories www.hp.com/buy/parts

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the

printer IP address or host name in the address/URL eld. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

Supplies and accessories

Item Description Cartridge number Part number

Supplies

HP 26A Black Original LaserJet Toner Cartridge

NOTE: M402 models only

HP 28A Black Original LaserJet Toner Cartridge

NOTE: M403 models only

HP 26X High Yield Black Original LaserJet Toner Cartridge

NOTE: M402 models only

HP 28X High Yield Black Original LaserJet Toner Cartridge)

NOTE: M403 models only

Accessories

HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) Not applicable RM2-5413-000CN

Standard-capacity replacement black toner cartridge

High-capacity replacement black toner cartridge 26X CF226X

High-capacity replacement black toner cartridge 28X CF228X

26A CF226A

28A CF228A

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benets can be found at www.hp.com/go/csr-support and

www.hp.com/go/csr-faq.

Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), printer number, or printer name.

26 Chapter 3 Supplies, accessories, and parts ENWW

●

Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP printer warranty.

●

Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period.

Self-replacement

Item Description

250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5392-000CN

HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) Mandatory RM2-5413-000CN

options Part number

ENWW Order supplies, accessories, and parts 27

Replace the toner cartridge

●

Introduction

●

Toner-cartridge information

●

Remove and replace the toner cartridge

Introduction

The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it.

Toner-cartridge information

This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover.

To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/

suresupply. Scroll to the bottom of the page and verify that the country/region is correct.

Capacity Description Cartridge number Part number

HP 26A Black Original LaserJet Toner Cartridge

NOTE: M402 models only

HP 28A Black Original LaserJet Toner Cartridge

NOTE: M403 models only

HP 26X High Yield Black Original LaserJet Toner Cartridge

NOTE: M402 models only

HP 28X High Yield Black Original LaserJet Toner Cartridge)

NOTE: M403 models only

Standard-capacity replacement black toner cartridge

High-capacity replacement black toner cartridge

26A CF226A

28A CF228A

26X CF226X

28X CF228X

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For

more information, go to www.hp.com/go/learnaboutsupplies.

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time.

The following illustration shows the toner-cartridge components.

28 Chapter 3 Supplies, accessories, and parts ENWW

1 Imaging drum

HEWLETT-PACKARD

CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.

2 Memory chip

CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water

sets toner into fabric.

NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.

Remove and replace the toner cartridge

1. Press the front-door-release button.

ENWW Replace the toner cartridge 29

2. Open the front door.

HEWLETT-PACKARD

3. Remove the used toner cartridge from the printer.

4. Remove the new toner cartridge package from the

box, and then pull the release tab on the packaging.

30 Chapter 3 Supplies, accessories, and parts ENWW

5. Remove the toner cartridge from the opened

packaging shell. Place the used toner cartridge in the shell for recycling.

6. Hold both ends of the toner cartridge and rock it

5-6 times.

ENWW Replace the toner cartridge 31

7. Align the toner cartridge with the tracks inside the

HEWLETT-PACKARD

printer, and install the toner cartridge until it is rmly seated.

8. Close the front door.

32 Chapter 3 Supplies, accessories, and parts ENWW

4 Print

●

Print tasks (Windows)

●

Print tasks (OS X)

●

Store print jobs on the product to print later or print privately

●

Mobile printing

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM402, www.hp.com/support/ljM403.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 33

Print tasks (Windows)

How to print (Windows)

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences

button to open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,

and then select the printer.

NOTE: For more information, click the Help (?) button in the print driver.

NOTE: The print driver might look dierent than what is shown here, but the steps are the same.

34 Chapter 4 Print ENWW

3. Click or tap the tabs in the print driver to congure the available options. For example, set the paper

orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab.

4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this

screen.

5. Click or tap the OK button to print the job.

Automatically print on both sides (Windows)

Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,

and then select the printer.

3. Click or tap the Finishing tab.

4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box.

5. In the Print dialog box, click the OK button to print the job.

ENWW Print tasks (Windows) 35

Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,

and then select the printer.

3. Click or tap the Finishing tab.

4. Select the Print on both sides (manually) check box. Click the OK button to print the rst side of the job.

5. Retrieve the printed stack from the output bin, and place it in Tray 1.

6. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,

and then select the printer.

3. Click or tap the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down list.

5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the

Document Properties dialog box.

6. In the Print dialog box, click the OK button to print the job.

Select the paper type (Windows)

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,

and then select the printer.

3. Click or tap the Paper/Quality tab.

36 Chapter 4 Print ENWW

4. From the Paper type drop-down list, click the More... option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper.

7. Select the option for the type of paper you are using, and then click the OK button.

8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button

to print the job.

If the tray needs to be congured, a tray conguration message displays on the printer control panel.

9. Load the tray with the specied type and size of paper, and then close the tray.

10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a dierent

paper size or type.

11. Select the correct type and size, and then touch the OK button.

ENWW Print tasks (Windows) 37

Additional print tasks

Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.

Instructions are available for performing specic print tasks, such as the following:

●

Create and use printing shortcuts or presets

●

Select the paper size, or use a custom paper size

●

Select the page orientation

●

Create a booklet

●

Scale a document to t a specic paper size

●

Print the rst or last pages of the document on dierent paper

●

Print watermarks on a document

38 Chapter 4 Print ENWW

Print tasks (OS X)

How to print (OS X)

The following procedure describes the basic printing process for OS X.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for dierent software programs.

4. Click the Print button.

Automatically print on both sides (OS X)

NOTE: This information applies to printers that include an automatic duplexer.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for dierent software programs.

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

Manually print on both sides (OS X)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.

NOTE: The name of the item varies for dierent software programs.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the printer, and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input

tray.

8. If prompted, touch the appropriate control panel button to continue.

ENWW Print tasks (OS X) 39

Print multiple pages per sheet (OS X)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for dierent software programs.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the paper type (OS X)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.

NOTE: The name of the item varies for dierent software programs.

4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all printers.

●

Media Type: Select the option for the type of paper for the print job.

●

Print Quality: Select the resolution level for the print job.

●

Edge-To-Edge Printing: Select this option to print close to the paper edges.

●

EconoMode: Select this option to conserve toner when printing drafts of documents.

5. Click the Print button.

40 Chapter 4 Print ENWW

Additional print tasks

Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.

Instructions are available for performing specic print tasks, such as the following:

●

Create and use printing shortcuts or presets

●

Select the paper size, or use a custom paper size

●

Select the page orientation

●

Create a booklet

●

Scale a document to t a specic paper size

●

Print the rst or last pages of the document on dierent paper

●

Print watermarks on a document

ENWW Print tasks (OS X) 41

Store print jobs on the product to print later or print privately

●

Introduction

●

Before you begin

●

Set up the printer for job storage

●

Create a stored job (Windows)

●

Print a stored job

●

Delete a stored job

Introduction

This section provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately.

Before you begin

The job storage feature has the following requirements:

●

A dedicated USB 2.0 ash drive with at least 16 GB free space must be installed in the rear host USB. This USB ash drive holds the job storage jobs sent to the printer. Removing this USB ash drive from the printer disables the job storage feature.

●

If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above.

Set up the printer for job storage

Complete the following processes to enable the printer job storage feature.

Step one: Install the USB ash drive

1. Locate the rear USB port.

NOTE: On some models, the rear USB port is covered. Remove the rear USB port cover before proceeding.

2. Install the USB ash drive into the rear USB port.

The control panel displays a The USB drive will be formatted message.

3. Select OK to complete the procedure.

42 Chapter 4 Print ENWW

Step two: Update the print driver

Update the print driver in Windows

1. Click the Start button, and then click Devices and Printers.

2. Right-click on the name of the HP printer, and then select Printer properties.

3. In the Properties dialog, select the Device Settings tab.

4. Select Update Now, and then click OK. The print driver updates.

The updated print driver will include the Job Storage tab.

Create a stored job (Windows)

Store jobs on the printer for private or delayed printing.

NOTE: The print driver might look dierent than what is shown here, but the steps are the same.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for

dierent software programs).

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,

and then select the printer.

ENWW Store print jobs on the product to print later or print privately 43

3. Click the Job Storage tab.

4. Select a Job Storage Mode option.

Mode Description PIN protected Job deletion

Proof and Hold Print the rst page of a

document to verify print quality, and then print the rest of the document from the printer control panel

Personal Job The job does not print until

you request it at the printer control panel.

Quick Copy Print the requested number of

copies of a job and store a copy of the job in the printer memory so you can print it again later.

Stored Job Store a job on the printer and

allow other users to print the job at any time.

No Automatically after the job is

printed or when job retention limit is reached.

Yes (optional) Automatically after the job is

printed or when job retention limit is reached.

No Manually

Yes (optional) Manually

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job

name.

Select which option to use if another stored job already has that name:

●

Use Job Name + (1-99): Append a unique number to the end of the job name.

●

Replace Existing File: Overwrite the existing stored job with the new one.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button

to print the job.

Print a stored job

Use the following procedure to print a job that is stored in the printer memory.

44 Chapter 4 Print ENWW

1. On the printer control panel, press the OK button.

2. Scroll to and select Job Storage.

3. From the Job Folders list, select a user name. A list of jobs stored under that user name displays.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. To adjust the number of copies, select Copies, enter the number of copies, and then press the OK button.

6. Select Print to print the job.

Delete a stored job

When you send a stored job to the printer memory, the printer overwrites any previous jobs with the same user and job name. If the printer memory is full, the printer control panel displays a No more memory message and existing stored jobs must be deleted before additional print jobs can be stored.

Use this procedure to delete a job that is stored in the printer memory.

1. On the printer control panel, press the OK button.

2. Scroll to and select Job Storage.

3. From the Job Folders list, select a user name. A list of jobs stored under that user name displays.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. Select Delete, and then press the OK button to delete the job.

ENWW Store print jobs on the product to print later or print privately 45

Mobile printing

Introduction

HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/

LaserJetMobilePrinting.

●

Wi-Fi Direct and NFC Printing (wireless models only)

●

HP ePrint via email

●

HP ePrint software

●

AirPrint

●

Android embedded printing

Wi-Fi Direct and NFC Printing (wireless models only)

Wi-Fi Direct, and NFC (Near Field Communication) printing enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to the printer without using a wireless router.

Wi-Fi Direct and NFC enable printing from a wireless mobile device without requiring a connection to a network or the Internet. NFC capabilities enable easy one-to-one print connection for mobile devices using device-to-device touch.

NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct and NFC.

Use Wi-Fi Direct to print wirelessly from the following devices:

●

Android mobile devices compatible with the Android embedded print solution

For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.

NFC and Wi-Fi Direct capabilities can be enabled or disabled from the printer’s control panel.

Enable or disable Wi-Fi Direct

Wi-Fi Direct capabilities must be enabled rst from the printer control panel.

1. On the printer control panel, press the OK button.

2. Open the following menus:

●

Network Setup

●

Wi-Fi Direct

●

On/O

3. Select the On menu item. Selecting the O item disables Wi-Fi Direct printing.

46 Chapter 4 Print ENWW

NOTE: In environments where more than one model of the same printer is installed, it might be helpful to

provide each printer a unique Wi-Fi Direct name for easier printer identication for Wi-Fi Direct printing. The Wi-Fi Direct Name is available by pressing the OK button, and then opening the following menus:

●

Network Setup

●

Wi-Fi Direct

●

Wi-Fi Direct Name

Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):

Step one: Open the HP Embedded Web Server

1. On the printer control panel, press the OK button. Open the Network Setup menu, and then select Show IP

Address to display the IP address or host name.

2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

If the Web browser displays a There is a problem with this website’s security certicate message when attempting to open the EWS, click Continue to this website (not recommended).

NOTE: Choosing Continue to this website (not recommended) will not harm the computer while

navigating within the EWS for the HP printer.

Step two: Change the Wi-Fi Direct name

1. Click the Networking tab.

2. On the left navigation pane, click the Wi-Fi Direct Setup link.

3. In the Wi-Fi Direct Name eld, enter the new name.

4. Click Apply.

HP ePrint via email

Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from any email enabled device.

NOTE: The printer might require a rmware update to use this feature.

To use HP ePrint, the printer must meet these requirements:

●

The printer must be connected to a wired or wireless network and have Internet access.

●

HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected:

1. On the printer control panel, press the OK button. Open the Network Setup menu, and then select

Show IP Address to display the IP address or host name.

ENWW Mobile printing 47

2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

If the Web browser displays a There is a problem with this website’s security certicate message when attempting to open the EWS, click Continue to this website (not recommended).

NOTE: Choosing Continue to this website (not recommended) will not harm the computer while

navigating within the EWS for the HP printer.

3. Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then prints an information page.

The information page contains the printer code necessary to register the HP product at HP Connected.

4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

HP ePrint software

The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the oice or at locations across the globe.

●

Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to congure print options.

AirPrint

●

OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.

For Windows, the HP ePrint software supports TCP/IP printing to local printers on the network (LAN or WAN) and that support UPD PostScript®.

Windows and OS X both support IPP printing to LAN or WAN network-connected printers that support ePCL.

Windows and Mac also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud.

Go to www.hp.com/go/eprintsoftware for drivers and information.

NOTE: The HP ePrint software is a PDF workow utility for Mac, and is not technically a print driver.

NOTE: HP ePrint Software does not support USB printing.

Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later and from Mac computers running OS X 10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

●

Mail

●

Photos

●

Safari

48 Chapter 4 Print ENWW

●

iBooks

●

Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to

www.hp.com/go/LaserJetMobilePrinting.

NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier

do not support USB connections.

Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.

The printer must be connected to the same network (sub-net) as the Android device.

The print solution is built into the supported operating systems, so installing drivers or downloading software is not necessary.

For more information on how to use Android embedded printing and which Android devices are supported, go to

www.hp.com/go/LaserJetMobilePrinting.

ENWW Mobile printing 49

50 Chapter 4 Print ENWW

5 Manage the printer

●

Change the printer connection type (Windows)

●

Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

●

Advanced conguration with HP Utility for OS X

●

Congure IP network settings

●

Printer security features

●

Energy-conservation settings

●

HP Web Jetadmin

●

Update the rmware

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM402, www.hp.com/support/ljM403.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 51

Change the printer connection type (Windows)

If you are already using the printer and you wish to change the way it is connected, use the Recongure your HP Device shortcut on your computer desktop to change the connection. For example, you can recongure the printer to use a dierent wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the conguration without inserting the printer CD. After you select the type of connection you wish to make, the program goes directly to the portion of the printer setup procedure that needs to change.

52 Chapter 5 Manage the printer ENWW

Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.

●

View printer status information

●

Determine the remaining life for all supplies and order new ones

●

View and change tray congurations

●

View and change the printer control-panel menu conguration

●

View and print internal pages

●

Receive notication of printer and supplies events

●

View and change network conguration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is

connected to a computer via USB. It is available only if a full installation was performed when the printer was installed on a computer. Depending on how the printer is connected, some features might not be available.

NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.

Method one: Open the HP Embedded Web Server (EWS) from the Start menu

1. Click the Start button, and then click the Programs item.

2. Click your HP printer group, and then click the HP Device Toolbox item.

Method two: Open the HP Embedded Web Server (EWS) from a Web browser

1. On the printer control panel, press the OK button. Open the Network Setup menu, and then select Show IP

Address to display the IP address or host name.

2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certicate message

when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.

ENWW Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 53

Tab or section Description

Home tab

Provides printer, status, and conguration information.

System tab

Provides the ability to congure the printer from your computer.

●

Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies.

●

Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable.

●

Device Conguration: Shows the information found on the printer conguration page.

●

Network Summary: Shows the information found on the printer network conguration page.

●

Reports: Print the conguration and supplies status pages that the printer generates.

●

Job Storage Log: Shows a summary of all jobs stored in the printer memory.

●

Color Usage Log: Shows a summary of color jobs that the printer has produced.

(Color printers only)

●

Event Log: Shows a list of all printer events and errors.

●

Device Information: Provides basic printer and company information.

●

Paper Setup: Change the default paper-handling settings for the printer.

●

Print Quality: Change the default print-quality settings for the printer.

●

Energy Settings: Change the default times for entering Sleep/Auto O mode or automatic shut down.

Print tab

Provides the ability to change default print settings from your computer.

●

Job Storage Setup: Congure the job storage settings for the printer.

●

Print Density: Change the print density of contrasts, highlights, midtones, and shadows

●

Paper Types: Congure print modes that correspond to the paper types that the printer accepts.

●

System Setup: Change the system defaults for the printer.

●

Supply Settings: Change the settings for Cartridge is low alerts and other supplies information.

●

Service: Perform the cleaning procedure on the printer.

●

Save and Restore: Save the current settings for the printer to a le on the computer. Use this le to load the same settings onto another printer or to restore these settings to this printer at a later time.

●

Administration: Set or change the printer password. Enable or disable printer features.

NOTE: The System tab can be password-protected. If this printer is on a network, always

consult with the administrator before changing settings on this tab.

●

Printing: Change the default printer print settings, such as number of copies and paper orientation. These are the same options that are available on the control panel.

●

PCL5c: View and change the PCL5c settings.

●

PostScript: Turn o or on the Print PS Errors feature.

54 Chapter 5 Manage the printer ENWW

Tab or section Description

Fax tab

(Fax printers only)

Scan tab

(MFP printers only)

Networking tab

(Network-connected printers only)

●

Receive Options: Congure how the printer handles incoming faxes.

●

Phone Book: Add or delete entries in the fax phone book.

●

Junk Fax List: Set fax numbers to block from sending faxes to the printer.

●

Fax Activity Log: Review recent fax activity for the printer.

Congure the Scan to Network Folder and Scan to E-mail features.

●

Network Folder Setup: Congure folders on the network to which the printer can save a scanned le.

●

Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.

●

Outgoing E-mail Proles: Set an email address that will appear as the “from” address for all emails sent from the printer.

●

Default SMTP Conguration: Congure the SMTP Server information.

●

E-mail Address Book: Add or delete entries in the email address book.

●

Network Contacts Setup: Congure the printer to connect to a network address book.

●

E-mail Options: Congure a default subject line and body text. Congure default scan settings for emails.

Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. It also allows the network administrator to set up Wi-Fi Direct functionality. This tab does not appear if the printer is directly connected to a computer.

Provides the ability to change network settings from your computer.

HP Web Services tab Use this tab to set up and use various Web tools with the printer.

ENWW Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 55

Advanced conguration with HP Utility for OS X

Use the HP Utility to check printer status or to view or change printer settings from your computer.

You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network.

Open HP Utility

1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers &

Scanners

2. Select the printer in the list.

3. Click the Options & Supplies button.

4. Click the Utility tab.

5. Click the Open Printer Utility button.

HP Utility features

The HP Utility toolbar includes these items:

●

Devices: Click this button to show or hide Mac products found by the HP Utility.

●

All Settings: Click this button to return to the HP Utility main view.

●

HP Support: Click this button to open a browser and go to the HP support Web site.

●

Supplies: Click this button to open the HP SureSupply Web site.

●

Registration: Click this button to open the HP registration Web site.

●

Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.

HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the tasks that you can perform with HP Utility.

Item Description

Supplies Status Show the printer supplies status and provides links for ordering supplies online.

Device Information Show information about the currently selected printer, including the printer Service ID (if

assigned), the rmware version (FW Version), the Serial Number, and the IP address.

Commands Send special characters or print commands to the printer after the print job.

NOTE: This option is available only after you open the View menu and select the Show

Advanced Options item.

Color Usage

(Color printers only)

Show information about color jobs that the printer has produced.

56 Chapter 5 Manage the printer ENWW

Item Description

File Upload Transfer les from the computer to the printer. You can upload the following types of les:

○

HP LaserJet printer command language (.PRN)

○

Portable document format (.PDF)

○

Postscript (.PS)

○

Text (.TXT)

Power Management Congure the printer economy settings.

Update Firmware Transfer a rmware update le to the printer.

NOTE: This option is available only after you open the View menu and select the Show

Advanced Options item.

HP Connected Access the HP Connected Web site.

Upload Fonts Upload fonts from the computer to the printer.

Message Center Display error events that have occurred with the printer.

Duplex Mode Turn on the automatic two-sided printing mode.

Network Settings

(Network-connected printers only)

Supplies Management Congure how the printer should behave when supplies are nearing the end of their

Trays Conguration Change paper size and type for each of the trays.

Additional Settings Open the HP Embedded Web Server (EWS) for the printer.

Proxy Server Settings Congure a proxy server for the printer.

Basic Fax Settings

(MFP fax models only)

Fax Forwarding

(MFP fax models only)

Fax Logs

(MFP fax models only)

Fax Speed Dials

(MFP fax models only)

Congure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings.

estimated life.

NOTE: USB connections are not supported.

Set up the elds in the fax header and congure how the printer answers incoming calls.

Set up the printer to send the incoming faxes to a dierent number.

View the logs of all faxes.

Add fax numbers to the speed dial list.

Junk Fax Blocking

(MFP fax models only)

Scan to E-mail

(MFP printers only)

Scan to Network Folder

(MFP printers only)

Store the fax numbers you want to block.

Open the HP Embedded Web Server (EWS) page for conguring settings for scanning to email.

Open the HP Embedded Web Server (EWS) page for conguring settings for scanning to a network folder.

ENWW Advanced conguration with HP Utility for OS X 57

Congure IP network settings

●

Introduction

●

Printer sharing disclaimer

●

View or change network settings

●

Rename the printer on a network

●

Manually congure IPv4 TCP/IP parameters from the control panel

●

Link speed and duplex settings

Introduction

Use the following sections to congure the printer network settings.

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP conguration settings.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button. Open the Network Setup menu, and then select

Show IP Address to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certicate

message when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.

2. Click the Networking tab to obtain network information. Change settings as needed.

Rename the printer on a network

To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button. Open the Network Setup menu, and then select

Show IP Address to display the IP address or host name.

58 Chapter 5 Manage the printer ENWW

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certicate

message when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.

2. Open the System tab.

3. On the Device Information page, the default printer name is in the Device Description eld. You can change

this name to uniquely identify this printer.

NOTE: Completing the other elds on this page is optional.

4. Click the Apply button to save the changes.

Manually congure IPv4 TCP/IP parameters from the control panel

Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.

1. On the printer control panel, press the OK button.

2. Open the following menus:

●

Network Setup

●

IPv4 Cong Method

●

Manual

3. Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and then

touch the OK button to save the changes.

Link speed and duplex settings

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel.

NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,

router, or computer).

NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when

the printer is idle.

1. On the printer control panel, press the OK button.

2. Open the following menus:

●

Network Setup

●

Link Speed

ENWW Congure IP network settings 59

3. Select one of the following options:

●

Automatic: The print server automatically congures itself for the highest link speed and communication mode allowed on the network.

●

10T Full: 10 megabytes per second (Mbps), full-duplex operation

●

10T Half: 10 Mbps, half-duplex operation

●

100TX Full: 100 Mbps, full-duplex operation

●

100TX Half: 100 Mbps, half-duplex operation

●

1000T Full: 1000 Mbps, full-duplex operation

4. Press the OK button. The printer turns o and then on.

60 Chapter 5 Manage the printer ENWW

Printer security features

Introduction

The printer includes several security features to restrict who has access to conguration settings, to secure data, and to prevent access to valuable hardware components.

●

Assign or change the system password using the HP Embedded Web Server

●

Lock the formatter

Assign or change the system password using the HP Embedded Web Server

Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button. Open the Network Setup menu, and then select

Show IP Address to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certicate

message when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.

2. On the System tab, click the Administration link in the left navigation pane.

3. In the area labeled Product Security, enter the password in the Password eld.

4. Re-enter the password in the Conrm Password eld.

5. Click the Apply button.

NOTE: Make note of the password and store it in a safe place.

Lock the formatter

The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it.

ENWW Printer security features 61

Energy-conservation settings

●

Introduction

●

Print with EconoMode

●

Set the Sleep/Auto O After setting

●

Set the Shut Down After delay and congure the printer to use 1 watt or less of power

●

Set the Delay Shut Down setting

Introduction

The printer includes several economy features to conserve energy and supplies.

Print with EconoMode

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Click the EconoMode check box.

Set the Sleep/Auto O After setting

Use the control panel menus to set the amount of idle time before the printer enters sleep mode.

Complete the following procedure to change the Sleep/Auto O After setting:

1. On the printer control panel, press the OK button.

2. Open the following menus:

●

System Setup

●

Energy Settings

●

Sleep/Auto O After

3. Use the arrow keys to select the time for the Sleep/Auto O delay, and then press the OK button.

Set the Shut Down After delay and congure the printer to use 1 watt or less of power

Use the control panel menus to set the amount of time before the printer shuts down.

NOTE: After the printer shuts down, the power consumption is 1 watt or less.

62 Chapter 5 Manage the printer ENWW

Complete the following procedure to change the Shut Down After Delay setting:

1. On the printer control panel, press the OK button.

2. Open the following menus:

●

System Setup

●

Energy Settings

●

Shut Down After

3. Select the time for the Shut Down After delay.

NOTE: The default value is 4 hours.

Set the Delay Shut Down setting

Use the control panel menus to select whether or not the printer delays shutting down after the power button is pressed.

Complete the following procedure to change the Delay Shut Down setting:

1. On the printer control panel, touch the OK button.

2. Open the following menus:

●

System Setup

●

Energy Settings

●

Delay Shut Down

3. Select one of the delay options:

●

No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After setting.

●

When Ports Are Active: When this option is selected the printer will not shut down unless all ports are inactive. An active network link or fax connection will prevent the printer from shutting down.

ENWW Energy-conservation settings 63

HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to

www.hp.com/go/webjetadmin for more information.

64 Chapter 5 Manage the printer ENWW

Update the rmware

HP oers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer rmware for a single printer. When you update the rmware, Web Service apps will update automatically.

There are two supported methods to perform a rmware update on this printer. Use only one of the following methods to update the printer rmware.

Method one: Update the rmware using the control panel

Use these steps to load the rmware from the control panel (for network-connected printers only), and/or set the printer to automatically load future rmware updates. For USB-connected printers, skip to method two.

1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet

connection.

NOTE: The printer must be connected to the internet to update the rmware via a network connection.

2. On the printer control panel, press the OK button to open the Setup menu.

3. Scroll to and open the Service menu, and then open the LaserJet Update menu.

NOTE: If the LaserJet Update option is not listed, use method two.

4. Select Check for Update to check for updates.

NOTE: The printer automatically checks for an update, and if a newer version is detected, the update

process automatically starts.

5. Set the printer to automatically update the rmware when updates become available.

On the printer control panel, press the OK button to open the Setup menu.

Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage Updates menu.

Set the Allow Updates option to YES, and then set the Automatic Check option to ON.

Method two: Update the rmware using the Firmware Update Utility

Use these steps to manually download and install the Firmware Update Utility from HP.com.

NOTE: This method is the only rmware update option available for printers connected to the computer via a

USB cable. It also works for printers connected to a network.

NOTE: You must have a print driver installed in order to use this method.

1. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search eld,

press the ENTER button, and then select the printer from the list of search results.

2. Select the operating system.

3. Under the Firmware section, locate the Firmware Update Utility.

4. Click Download, click Run, and then click Run again.

5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.

ENWW Update the rmware 65

NOTE: To print a conguration page to verify the installed rmware version before or after the update

process, click Print Cong.

6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the

utility.

66 Chapter 5 Manage the printer ENWW

6 Solve problems

●

Customer support

●

Restore the factory-set defaults

●

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

●

Printer does not pick up paper or misfeeds

●

Clear paper jams

●

Improve print quality

●

Solve wired network problems

●

Solve wireless network problems (wireless models only)

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM402, www.hp.com/support/ljM403.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 67

Customer support

Get telephone support for your country/region

Have the printer name, serial number, date of purchase, and problem description ready

Get 24-hour Internet support, and download software utilities and drivers

Order additional HP service or maintenance agreements www.hp.com/go/carepack

Country/region phone numbers are on the yer that was in the box with the printer or at www.hp.com/support/.

www.hp.com/support/ljM402, www.hp.com/support/ljM403

68 Chapter 6 Solve problems ENWW

Restore the factory-set defaults

Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps.

CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also

deletes any pages that are stored in the memory.

1. On the printer control panel, press the OK button.

2. Select Service.

3. Select the Restore Defaults option, and then press the OK button.

The printer automatically restarts.

ENWW Restore the factory-set defaults 69

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.

Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended.

Change the “Very Low” settings

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.

1. On the printer control panel, press the OK button.

2. Open the following menus:

●

3. Select one of the following options:

●

Order supplies

System Setup

Supply Settings

Black Cartridge or Color Cartridges

Very Low Setting

Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to continue printing.

Select the Stop option to set the printer to stop printing until you replace the toner cartridge.

Select the Prompt option to set the printer to stop printing and prompt you to replace the toner cartridge. You can acknowledge the prompt and continue printing. A customer congurable option on this printer is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.

Order supplies and paper

70 Chapter 6 Solve problems ENWW

www.hp.com/go/suresupply

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the

printer IP address or host name in the address/URL eld. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 71

Printer does not pick up paper or misfeeds

Introduction

The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.

●

The printer does not pick up paper

●

The printer picks up multiple sheets of paper

The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain

inside the printer.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

72 Chapter 6 Solve problems ENWW

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the

appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or

markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.

Figure 6-1 Size markings for Tray 1 or the multipurpose tray

Figure 6-2 Size markings for cassette trays

ENWW Printer does not pick up paper or misfeeds 73

5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in

unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

Figure 6-3 Technique for exing the paper stack

6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,

and continue.

7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with

warm water. Use distilled water, if it is available.

CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth

in water and wring it out before cleaning the rollers.

The following image shows examples of the roller location for various printers.

Figure 6-4 Roller locations for Tray 1 or the multipurpose tray

The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the

paper. Return the stack of paper to the tray.

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NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by

holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

Figure 6-5 Technique for exing the paper stack

2. Use only paper that meets HP specications for this printer.

3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in

unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and ex the stack as described above.

4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.

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5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,

remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.

Figure 6-6 Stack-height markings

Figure 6-7 Tab for the paper stack

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6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the

appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or

markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.

Figure 6-8 Size markings for Tray 1 or the multipurpose tray

Figure 6-9 Size markings for cassette trays

7. Make sure the printing environment is within recommended specications.

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Clear paper jams

Introduction

The following information includes instructions for clearing paper jams from the printer.

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Experiencing frequent or recurring paper jams?

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Jam locations

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Clear paper jams in Tray 1

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Clear paper jams in Tray 2

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Clear paper jams in Tray 3

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Clear paper jams in the fuser

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Clear paper jams in the output bin

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Clear paper jams in the duplexer

Experiencing frequent or recurring paper jams?

Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem continue with the next step until you have resolved the problem.

1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.

2. Check that the tray is congured for the correct paper size and type on the printer control panel. Adjust

paper settings if necessary.

a. On the printer control panel, press the OK button.

b. Open the following menus:

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System Setup

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Paper Setup

c. Select the tray from the list.

d. Select Paper Type and then select the type of paper that is in the tray.

e. Select Paper Size and then select the size of paper that is in the tray.

3. Turn the printer o, wait 30 seconds, and then turn it on again.

4. Print a cleaning page to remove excess toner from inside the printer.

a. On the printer control panel, press the OK button.

b. Open the following menus:

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c. Load plain letter or A4 paper when you are prompted, and then press the OK button.

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5. Print a conguration page to test the printer.

a. On the printer control panel, press the OK button.

b. Open the Reports menu.

c. Select Conguration Report.

If none of these steps resolves the problem, the printer might need service. Contact HP customer support.

Jam locations

Jams can occur in these locations:

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Service

●

Cleaning Page

A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the page that prints.

1 Output bin

2 Fuser area

3 Tray 3 (optional)

4 Tray 2

Duplexing area (remove Tray 2 for access)

5 Tray 1

6 Toner cartridge area (open the front door for access)

Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets have been printed.

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Clear paper jams in Tray 1

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Use the following procedure to clear paper jams in Tray 1.

1. Slowly pull the jammed paper out of the printer.

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Clear paper jams in Tray 2

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Use the following procedure to check for paper in all possible jam locations related to Tray 2.

1. Remove the tray from the printer.

2. Remove the paper from the tray, and discard any

damaged paper.

3. Verify that the rear paper guide is adjusted to the

indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.

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4. Load the paper into the tray. Make sure that the

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stack is at at all four corners and that the top of the stack is below the maximum-height indicators.

5. Reinsert and close the tray.

6. Press the front-door-release button.

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7. Open the front door.

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8. Remove the toner cartridge.

9. Lift the jam-access cover.

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10. Remove any jammed paper.

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11. Install the toner cartridge.

12. Close the front door.

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Clear paper jams in Tray 3

Use the following procedure to check for paper in all possible jam locations related to Tray 3.

1. Remove the tray from the printer.

2. Remove the paper from the tray, and discard any

damaged paper.

3. Verify that the rear paper guide is adjusted to the

indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.

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4. Load the paper into the tray. Make sure that the

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stack is at at all four corners and that the top of the stack is below the maximum-height indicators.

5. Reinsert and close the tray.

6. Press the front-door-release button.

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7. Open the front door.

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8. Remove the toner cartridge.

9. Lift the jam-access cover.

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10. Remove any jammed paper.

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11. Install the toner cartridge.

12. Close the front door.

Clear paper jams in the fuser

Use the following procedure to check for paper in all possible jam locations in the fuser area.

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1. Press the front-door-release button.

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2. Open the front door.

3. Remove the toner cartridge.

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4. Lift the jam-access cover.

5. Remove any jammed paper.

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HP M402, M403 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Printer overview

Printer views

Printer front view

Printer back view

Control panel view

Supported operating systems

Mobile printing solutions

Printer dimensions

Operating environmental range

Printer hardware setup and software installation

2 Paper trays

Load Tray 1

Introduction

Tray 1 paper orientation

Load Tray 2

Introduction

Tray 2 paper orientation

Load Tray 3

Introduction

Tray 3 paper orientation

Load and print envelopes

Introduction

Print envelopes

Envelope orientation

3 Supplies, accessories, and parts

Order supplies, accessories, and parts

Ordering

Supplies and accessories

Customer self-repair parts

Replace the toner cartridge

Introduction

Toner-cartridge information

Remove and replace the toner cartridge

4 Print

Print tasks (Windows)

How to print (Windows)

Automatically print on both sides (Windows)

Manually print on both sides (Windows)

Print multiple pages per sheet (Windows)

Select the paper type (Windows)

Additional print tasks

Print tasks (OS X)

How to print (OS X)

Automatically print on both sides (OS X)

Manually print on both sides (OS X)

Print multiple pages per sheet (OS X)

Select the paper type (OS X)

Additional print tasks

Store print jobs on the product to print later or print privately

Introduction

Before you begin

Set up the printer for job storage

Step two: Update the print driver

Create a stored job (Windows)

Print a stored job

Delete a stored job

Mobile printing

Introduction

Wi-Fi Direct and NFC Printing (wireless models only)

HP ePrint via email

HP ePrint software

AirPrint

Android embedded printing

5 Manage the printer

Change the printer connection type (Windows)

Open HP Utility

HP Utility features

Introduction

Printer sharing disclaimer

View or change network settings

Rename the printer on a network

Link speed and duplex settings

Printer security features

Introduction

Assign or change the system password using the HP Embedded Web Server

Lock the formatter