HP M402, M403 User Manual

User Guide

LaserJet Pro M402, M403

www.hp.com/support/ljM402 www.hp.com/support/ljM403

HEWLETT-PAC

KARD

M402n M402dn M402dne M402dw M403n M403d M403dn M403dw

HP LaserJet Pro M402, M403

User Guide

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Edition 5, 1/2021

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Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Printer views .............................................................................................................................................................................. 2

Printer front view ................................................................................................................................................. 2

Printer back view .................................................................................................................................................. 3

Control panel view ............................................................................................................................................... 4

Printer specications ................................................................................................................................................................ 6

Technical specications ....................................................................................................................................... 6

Supported operating systems ........................................................................................................................... 6

Mobile printing solutions .................................................................................................................................... 8

Printer dimensions .............................................................................................................................................. 9

Power consumption, electrical specications, and acoustic emissions .................................................... 11

Operating environmental range ...................................................................................................................... 11

Printer hardware setup and software installation ............................................................................................................ 12

2 Paper trays .............................................................................................................................................................................................. 13

Load Tray 1 ............................................................................................................................................................................. 14

Introduction ........................................................................................................................................................ 14

Tray 1 paper orientation ................................................................................................................................... 17

Load Tray 2 ............................................................................................................................................................................. 18

Introduction ........................................................................................................................................................ 18

Tray 2 paper orientation ................................................................................................................................... 20

Load Tray 3 ............................................................................................................................................................................. 21

Introduction ........................................................................................................................................................ 21

Tray 3 paper orientation ................................................................................................................................... 23

Load and print envelopes ..................................................................................................................................................... 24

Introduction ........................................................................................................................................................ 24

Print envelopes .................................................................................................................................................. 24

Envelope orientation ......................................................................................................................................... 24

3 Supplies, accessories, and parts .......................................................................................................................................................... 25

Order supplies, accessories, and parts ............................................................................................................................... 26

ENWW iii

Ordering .............................................................................................................................................................. 26

Supplies and accessories ................................................................................................................................. 26

Customer self-repair parts ............................................................................................................................... 26

Replace the toner cartridge .................................................................................................................................................. 28

Introduction ........................................................................................................................................................ 28

Toner-cartridge information ............................................................................................................................ 28

Remove and replace the toner cartridge ....................................................................................................... 29

4 Print .......................................................................................................................................................................................................... 33

Print tasks (Windows) ............................................................................................................................................................ 34

How to print (Windows) .................................................................................................................................... 34

Automatically print on both sides (Windows) ............................................................................................... 35

Manually print on both sides (Windows) ........................................................................................................ 36

Print multiple pages per sheet (Windows) .................................................................................................... 36

Select the paper type (Windows) .................................................................................................................... 36

Additional print tasks ........................................................................................................................................ 38

Print tasks (OS X) .................................................................................................................................................................... 39

How to print (OS X) ............................................................................................................................................ 39

Automatically print on both sides (OS X) ....................................................................................................... 39

Manually print on both sides (OS X) ................................................................................................................ 39

Print multiple pages per sheet (OS X) ............................................................................................................ 40

Select the paper type (OS X) ............................................................................................................................ 40

Additional print tasks ........................................................................................................................................ 41

Store print jobs on the product to print later or print privately ...................................................................................... 42

Introduction ........................................................................................................................................................ 42

Before you begin ................................................................................................................................................ 42

Set up the printer for job storage ................................................................................................................... 42

Step one: Install the USB ash drive .......................................................................................... 42

Step two: Update the print driver ............................................................................................... 43

Create a stored job (Windows) ......................................................................................................................... 43

Print a stored job ............................................................................................................................................... 44

Delete a stored job ............................................................................................................................................ 45

Mobile printing ........................................................................................................................................................................ 46

Introduction ........................................................................................................................................................ 46

Wi-Fi Direct and NFC Printing (wireless models only) .................................................................................. 46

HP ePrint via email ............................................................................................................................................ 47

HP ePrint software ............................................................................................................................................ 48

AirPrint ................................................................................................................................................................. 48

Android embedded printing ............................................................................................................................. 49

iv ENWW

5 Manage the printer ................................................................................................................................................................................. 51

Change the printer connection type (Windows) ................................................................................................................ 52

Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 53

Advanced conguration with HP Utility for OS X ............................................................................................................... 56

Open HP Utility ................................................................................................................................................... 56

HP Utility features ............................................................................................................................................. 56

Congure IP network settings .............................................................................................................................................. 58

Introduction ........................................................................................................................................................ 58

Printer sharing disclaimer ................................................................................................................................ 58

View or change network settings ................................................................................................................... 58

Rename the printer on a network ................................................................................................................... 58

Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 59

Link speed and duplex settings ....................................................................................................................... 59

Printer security features ....................................................................................................................................................... 61

Introduction ........................................................................................................................................................ 61

Assign or change the system password using the HP Embedded Web Server ....................................... 61

Lock the formatter ............................................................................................................................................ 61

Energy-conservation settings .............................................................................................................................................. 62

Introduction ........................................................................................................................................................ 62

Print with EconoMode ....................................................................................................................................... 62

Set the Sleep/Auto O After setting ............................................................................................................... 62

Set the Shut Down After delay and congure the printer to use 1 watt or less of power ..................... 62

Set the Delay Shut Down setting .................................................................................................................... 63

HP Web Jetadmin ................................................................................................................................................................... 64

Update the rmware .............................................................................................................................................................. 65

Method one: Update the rmware using the control panel ........................................................................ 65

Method two: Update the rmware using the Firmware Update Utility ..................................................... 65

6 Solve problems ....................................................................................................................................................................................... 67

Customer support .................................................................................................................................................................. 68

Restore the factory-set defaults ......................................................................................................................................... 69

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 70

Change the “Very Low” settings ...................................................................................................................... 70

Order supplies .................................................................................................................................................... 70

Printer does not pick up paper or misfeeds ....................................................................................................................... 72

Introduction ........................................................................................................................................................ 72

The printer does not pick up paper ................................................................................................................. 72

The printer picks up multiple sheets of paper .............................................................................................. 74

Clear paper jams ..................................................................................................................................................................... 78

Introduction ........................................................................................................................................................ 78

Experiencing frequent or recurring paper jams? .......................................................................................... 78

ENWW v

Jam locations ..................................................................................................................................................... 79

Clear paper jams in Tray 1 ................................................................................................................................ 80

Clear paper jams in Tray 2 ................................................................................................................................ 81

Clear paper jams in Tray 3 ................................................................................................................................ 85

Clear paper jams in the fuser ........................................................................................................................... 88

Clear paper jams in the output bin .................................................................................................................. 92

Clear paper jams in the duplexer .................................................................................................................... 94

Improve print quality ............................................................................................................................................................. 96

Introduction ........................................................................................................................................................ 96

Print from a dierent software program ....................................................................................................... 96

Check the paper-type setting for the print job ............................................................................................. 96

Check the paper type setting (Windows) .................................................................................. 96

Check the paper type setting (OS X) .......................................................................................... 96

Check the toner-cartridge status .................................................................................................................... 97

Clean the printer ................................................................................................................................................ 98

Print a cleaning page .................................................................................................................... 98

Visually inspect the toner cartridge ................................................................................................................ 98

Check paper and the printing environment ................................................................................................... 98

Step one: Use paper that meets HP specications ................................................................. 98

Step two: Check the environment .............................................................................................. 99

Step three: Set the individual tray alignment ........................................................................... 99

Check the EconoMode settings ..................................................................................................................... 100

Try a dierent print driver .............................................................................................................................. 100

Solve wired network problems .......................................................................................................................................... 102

Introduction ...................................................................................................................................................... 102

Poor physical connection ............................................................................................................................... 102

The computer is using the incorrect IP address for the printer ............................................................... 102

The computer is unable to communicate with the printer ....................................................................... 102

The printer is using incorrect link and duplex settings for the network ................................................. 103

New software programs might be causing compatibility problems ....................................................... 103

The computer or workstation might be set up incorrectly ....................................................................... 103

The printer is disabled, or other network settings are incorrect ............................................................. 103

Solve wireless network problems (wireless models only) ............................................................................................ 104

Introduction ...................................................................................................................................................... 104

Wireless connectivity checklist ...................................................................................................................... 104

The printer does not print after the wireless conguration completes ................................................. 105

The printer does not print, and the computer has a third-party rewall installed ............................... 105

The wireless connection does not work after moving the wireless router or printer .......................... 105

Cannot connect more computers to the wireless printer ......................................................................... 105

The wireless printer loses communication when connected to a VPN ................................................... 106

The network does not appear in the wireless networks list .................................................................... 106

vi ENWW

The wireless network is not functioning ..................................................................................................... 106

Perform a wireless network diagnostic test ............................................................................................... 106

Reduce interference on a wireless network ................................................................................................ 107

Index ........................................................................................................................................................................................................... 109

ENWW vii

viii ENWW

1 Printer overview

●

Printer views

●

Printer specications

●

Printer hardware setup and software installation

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM402, www.hp.com/support/ljM403.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 1

Printer views

HEWLETT-PACKARD

●

Printer front view

●

Printer back view

●

Control panel view

Printer front view

1 2-line backlit control panel

2 Front-door-release button (access to the toner cartridge)

3 Power on/o button

4 Tray 3 (optional)

5 Tray 2

6 Tray 1

7 Output bin extension

8 Output bin

2 Chapter 1 Printer overview ENWW

Printer back view

1 USB port (for job storage and private printing)

NOTE: This port might be covered

2 USB interface port

3 Ethernet port (network models only)

4 Power connection

5 Tray 3 (optional)

NOTE: Tray 3 extends when legal-size or A4-size paper is loaded

6 Dust cover for Tray 2

NOTE: Dust cover ips up when legal-size or A4-size paper is loaded

7 Serial number and printer number label

8 Rear door (access for clearing jams)

ENWW Printer views 3

Control panel view

1 Control panel display This screen displays menus and printer information.

2 Attention light (amber) This light blinks when the printer requires user attention.

3 Ready light (green) This light is on when the printer is ready to print. It blinks when the printer is receiving print

data, or when the printer is in sleep mode.

Left arrow button

Back arrow button

Wireless button (wireless models

only)

Right arrow button

Use this button to navigate through the menus or to decrease a value that appears on the display.

Use this button for the following actions:

●

Exit the control-panel menus.

●

Scroll back to a previous menu in a submenu list.

●

Scroll back to a previous menu item in a submenu list (without saving changes to the menu item).

Use this button to access the wireless menu.

Use this button to navigate through the menus or to increase a value that appears on the display.

4 Chapter 1 Printer overview ENWW

8 OK button Press the OK button for the following actions:

●

Open the control-panel menus.

●

Open a submenu displayed on the control-panel display.

●

Select a menu item.

●

Clear some errors.

●

Begin a print job in response to a control-panel prompt (for example, when the message Press [OK] to continue appears on the control-panel display).

Cancel button

Press this button to cancel a print job or to exit the control panel menus.

ENWW Printer views 5

Printer specications

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/ljM402, www.hp.com/support/ljM403.

●

Technical specications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating environmental range

Technical specications

Model name

Product number

Model name

Product number

Paper handling Tray 1 (100-sheet capacity)

Tray 2 (250-sheet capacity)

Tray 3 (550-sheet capacity) Optional Optional Optional Optional

Automatic duplex printing Not available

Connectivity 10/100/1000 Ethernet LAN

connection with IPv4 and IPv6

Hi-Speed USB 2.0

Print server for wireless

network connectivity

HP near eld communication

(NFC) and Wi-Fi Direct for printing from mobile devices

Control-panel display and input

2-line backlit control panel

M402n

C5F93A

M403n

F6J41A

Not available Not available Not available

M402dn

C5F94A/G3V21A

M403dn

F6J43A

M402dw

C5F95A

M403dw

F6J44A

M402d

C5F92A

M403d

F6J42A

Not available

Print Prints 38 pages per minute

(ppm) on A4 and 40 ppm on letter-size paper

Job storage and private

printing

Not available

Supported operating systems

The following information applies to the printer-specic Windows PCL 6 and OS X print drivers and to the in-box software installation CD.

6 Chapter 1 Printer overview ENWW

Windows: The HP Software Installer CD installs the HP PCL.6, HP PCL 6, or HP PCL-6 driver depending on the Windows operating system along with optional software when using the full software installer.

Mac computers and OS X: Mac computers and Apple mobile devices are supported with this printer. The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the OS X installer software:

1. Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.

2. Select Support Options, under Download Options select Drivers, Software & Firmware, and then select the

printer bundle.

3. Click the operating system version, and then click the Download button.

Operating system Driver installed Notes

Windows® XP SP2 or later, 32-bit The HP PCL.6 printer-specic print driver is

installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

Windows Vista®, 32-bit The HP PCL.6 printer-specic print driver is

installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

Windows Server 2003 SP1 or later, 32-bit The HP PCL.6 printer-specic print driver is

installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

Windows 7, 32-bit and 64-bit The HP PCL 6 printer-specic print driver is

installed for this operating system as part of the full software installation.

The full software installation is not supported for this operating system.

Use UPD drivers for 64-bit operating systems.

Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best eort support for the discontinued XP operating system.

The full software installation is not supported for this operating system.

Use UPD drivers for 64-bit operating systems.

Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best-eort support for the discontinued Server 2003 operating system.

The HP PCL 6 driver is congured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

Windows 8, 32-bit and 64-bit The HP PCL-6 printer-specic print driver is

installed for this operating system as part of the full software installation.

Windows 8 RT support is provided through Microsoft IN OS Version 4, 32- bit driver.

The HP PCL-6 driver is congured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

ENWW Printer specications 7

Operating system Driver installed Notes

Windows 8.1, 32-bit and 64-bit The HP PCL-6 printer-specic print driver is

installed for this operating system as part of the full software installation.

Windows 10, 32-bit and 64-bit The HP PCL-6 printer-specic print driver is

installed for this operating system as part of the full software installation.

Windows Server 2008 SP2, 32-bit The HP PCL.6 printer-specic print driver is

installed for this operating system as part of the basic software installation.

Windows Server 2008 SP2, 64-bit The HP PCL 6 printer-specic print driver is

installed for this operating system as part of the basic software installation.

Windows Server 2008 R2, SP 1, 64-bit The HP PCL 6 printer-specic print driver is

installed for this operating system as part of the basic software installation.

OS X 10.8 Mountain Lion, OS X 10.9 Mavericks, and OS X 10.10 Yosemite

The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD.

Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver.

The HP PCL-6 driver is congured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

The HP PCL 6 driver is congured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

For OS X, download the full installer from the support Web site for this printer.

1. Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM402, www.hp.com/ support/ljM403 for HP's all-inclusive help for the printer.

NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS driver

support for this printer, go to www.hp.com/go/upd and click the Specications tab.

Mobile printing solutions

The printer supports the following software for mobile printing:

●

HP ePrint software

2. Select Support Options, and then

under Download Options select Drivers, Software & Firmware.

3. Click the operating system version,

and then click the Download button.

The OS X driver is congured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

8 Chapter 1 Printer overview ENWW

NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and 64-

HEWLETT-PACKARD

bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and OS X versions 10.8 Mountain Lion,

10.9 Mavericks, and 10.10 Yosemite.

●

HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected)

●

HP ePrint app (Available for Android, iOS, and Blackberry)

●

ePrint Enterprise app (Supported on all printers with ePrint Enterprise Server Software)

●

HP All-in-One Remote app for iOS and Android devices

●

Google Cloud Print

●

AirPrint

●

Android Printing

Printer dimensions

Figure 1-1 Dimensions for the M402 and M403 models

Printer fully closed Printer fully open

1. Height 216 mm (8.5 in) 241 mm (9.5 in)

2. Depth 357 mm (14 in) 781 mm (30.8 in)

3. Width 381 mm (15 in) 381 mm (15 in)

Weight (with cartridges) 8.9 kg (19.6 lb)

ENWW Printer specications 9

Figure 1-2 Dimensions for the optional 550-sheet tray

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Tray fully closed Tray fully open

1. Height 131 mm (5.1 in) 131 mm (5.1 in)

2. Depth 357 mm (14 in) 781 mm (30.8 in)

3. Width 381 mm (15 in) 381 mm (15 in)

Weight 3.7 kg (8.2 lb)

Figure 1-3 Dimensions for the printer with the optional 550-sheet tray

10 Chapter 1 Printer overview ENWW

Printer and tray fully closed Printer and tray fully open

1. Height 345 mm (13.5 in) 372 mm (14.6 in)

2. Depth 357 mm (14 in) 781 mm (30.8 in)

3. Width 381 mm (15 in) 381 mm (15 in)

Weight (with cartridges) 12.4 kg (27.3 lb)

Power consumption, electrical specications, and acoustic emissions

See www.hp.com/support/ljM402, www.hp.com/support/ljM403 for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert

operating voltages. This will damage the printer and void the printer warranty.

Operating environmental range

Table 1-1 Operating environmental range

Environment Recommended Allowed

Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32.5°C (59° to 90.5°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

ENWW Printer specications 11

Printer hardware setup and software installation

For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web.

Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403 for HP's all-inclusive help for the printer. Find the following support:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

12 Chapter 1 Printer overview ENWW

2 Paper trays

●

Load Tray 1

●

Load Tray 2

●

Load Tray 3

●

Load and print envelopes

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM402, www.hp.com/support/ljM403.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 13

Load Tray 1

HEWLETT-PACKARD

Introduction

The following information describes how to load paper in Tray 1. This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper.

CAUTION: To avoid paper jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1 by grasping the handles on the left

and right side of the tray and pulling down.

2. Slide out the tray extension.

14 Chapter 2 Paper trays ENWW

3. For long paper, ip out the tray extension to

HEWLETT-PACKARD

support the paper.

4. Press down on the tab on the right paper guide,

and then spread the paper guides to the correct size.

5. Load the paper into the tray. Make sure that the

paper ts under the tabs and below the maximumheight indicators.

The orientation of the paper in the tray varies depending on the paper size. For additional information, see Tray 1 paper orientation

on page 17

ENWW Load Tray 1 15

6. Press down on the tab on the right paper guide,

HEWLETT-PACKARD

and then adjust the paper guides so that they lightly touch the paper stack but do not bend the paper.

7. At the computer, begin the printing process from

the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.

16 Chapter 2 Paper trays ENWW

Tray 1 paper orientation

HEWLETT-PACKARD

123

HEWLETT-PACKARD

123

When using paper that requires a specic orientation, load it according to the information in the following table.

Paper type Output How to load paper

Letterhead or preprinted 1-sided printing Face-up

Top edge leading into the printer

Letterhead or preprinted 2-sided printing Face-down

Top edge leading into the printer

ENWW Load Tray 1 17

Load Tray 2

ETT

ACKARD

A4 / A5 B5

8.5

Introduction

The following information describes how to load paper in Tray 2 . This tray holds up to 250 sheets of 75 g/m2 (20

) paper.

CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper

y from Tray 1.

onl

. Pull the tray out and lift up slightly to remove it

completely from the printer.

NOTE: Do not open the tray while it is in use.

. Adjust the paper-width guides by squeezing the

adjustment latch on the left guide and sliding the guides to the size of the paper being used.

18 Chapter 2 Paper trays ENWW

3. Adjust the paper-length guide by squeezing the

ETT

ACKARD

adjustment latch and sliding the guides to the size of the paper being used.

4. Load paper into the tray. For information about

how to orient the paper, see Tray 2 paper

orientation on page 20

NOTE: Do not adjust the paper guides tightly

against the paper stack. Adjust them to the indentations or markings in the tray.

NOTE: To prevent jams, adjust the paper guides

to the correct size and do not overll the tray. Be sure that the top of the stack is below the tray full indicators, as shown in the enlargement in the illustration.

NOTE: If the tray is not adjusted correctly, an

error message might display during printing or the paper might jam.

5. Slide the tray completely into the printer.

6. At the computer, begin the printing process from

the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.

ENWW Load Tray 2 19

Tray 2 paper orientation

123

When using paper that requires a specic orientation, load it according to the information in the following table.

Paper type Output How to load paper

Letterhead or preprinted 2-sided printing Face-up

Top edge at the front of the tray

Letterhead or preprinted 1-sided printing Face-down

Top edge at the front of the tray

20 Chapter 2 Paper trays ENWW

+ 92 hidden pages