HP (Hewlett-Packard) ze2000, M2000 User Manual
Maintenance and Service
Guide
HP Pavilion ze2000 Notebook PC
Compaq Presario M2000 Notebook PC
Document Part Number: 377608-001
February 2005
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
© Copyright 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Pentium, and Celeron are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. Bluetooth is a trademark owned by its proprietor and used
by Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion ze2000 Notebook PC
Compaq Presario M2000 Notebook PC
First Edition: February 2005
Document Part Number: 377608-001
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–31
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–5
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–12
3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–14
3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–18
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
Maintenance and Service Guide iii
Contents
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.5 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13
5.7 Mini PCI Communications Card. . . . . . . . . . . . . . . 5–16
5.8 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19
5.9 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.11 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.12 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33
5.13 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–39
5.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–41
5.15 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43
5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–45
5.17 Battery Connector Board. . . . . . . . . . . . . . . . . . . . 5–47
5.18 Power Connector Board . . . . . . . . . . . . . . . . . . . . 5–50
5.19 USB/S-Video Controller Board . . . . . . . . . . . . . . 5–52
5.20 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54
5.21 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
Index
iv Maintenance and Service Guide
Product Description
The HP Pavilion ze2000 Notebook PC 1 and the
Compaq Presario M2000 Notebook PC 2 offer advanced
modularity, Intel® Mobile Pentium® M and Celeron®
processors, and extensive multimedia support.
1
HP Pavilion ze2000 and Compaq Presario M2000
Maintenance and Service Guide 1–1
Product Description
1.1 Features
Numerous references are made throughout this Maintenance and
✎
Service Guide to “full-featured” and “defeatured” notebook
models. A model is considered to be full-featured if it has
3 Universal Serial Bus ports and the following components:
■ S-Video-out jack
■ Expansion port 2
■ 6-in-1 Digital Media Reader slot or 6-in-1 Memory Reader
slot
A notebook model is considered to be defeatured if it has only
2 Universal Serial Bus ports and none of the components in the
preceding list.
■ The following processors are available, varying by
notebook model:
❏ Intel Pentium M 745 (1.8-GHz) with 400-MHz
front side bus (FSB)
❏ Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB
❏ Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB
❏ Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB
❏ Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB
❏ Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB
Full-featured models feature both Intel Pentium M and
✎
Celeron M processors. Defeatured models feature only
Celeron M processors.
■ 15.0-inch XGA (1024 × 768) TFT display with over
16.7 million colors
■ 80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
1–2 Maintenance and Service Guide
Product Description
■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 MHz,
expandable to 1.0 GB
■ Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by notebook model
■ Full-size Windows keyboard with embedded numeric keypad
■ TouchPad pointing device with on button and dedicated
vertical scroll region
■ Integrated 10Base-T/100 Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini PCI IEEE 802.11b and
802.11b/g WLAN device
■ Support for one Type II PC Card slot, with support for both
32-bit (CardBus) and 16-bit PC Cards
■ External 65-watt AC adapter with 3-wire power cord
■ 6-cell or 12-cell Li-Ion battery pack
■ Stereo speakers with volume up and down buttons
■ Support for the following optical drives:
❏ 8X DVD-ROM Drive
❏ 24X DVD/CD-RW Combo Drive
❏ 8X DVD±RW/R and CD-RW Combo Drive
❏ 24X CD-ROM Drive (Compaq Presario M2000
notebooks only)
■ Connectors:
❏ External monitor port
❏ Universal Serial Bus (USB) v. 2.0 (up to 3 ports)
❏ RJ-11 (modem) jack
❏ RJ-45 (network) jack
❏ Audio-out (headphone) jack
Maintenance and Service Guide 1–3
Product Description
❏ Audio-in (microphone) jack
❏ Power
❏ IEEE 1394 digital port
❏ S-Video-out jack (select models only)
❏ Expansion port 2
❏ 6-in-1 Digital Media Reader slot (select models only)
❏ 6-in-1 Memory Reader slot (select models only)
1.2 Resetting the Notebook
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
2. Remove the real time clock (RTC) battery (refer to
Section 5.21, “System Board,” for more information).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1–4 Maintenance and Service Guide
1.3 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The
notebook supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power/standby button
■ Advanced Configuration and Power Management (ACPM)
compliance
1.4 External Components
The external components on the front of the HP Pavilion ze2000
notebook are shown below and described in Table 1-1.
Product Description
Front Components, HP Pavilion ze2000
Maintenance and Service Guide 1–5
Product Description
Tabl e 1-1
Front Components
HP Pavilion ze2000
Item Component Function
1 Speakers (2) Produce stereo sound.
2 Wireless light (select
models only)
3 Power/standby light ■ On: Notebook is turned on.
4 IDE (Integrated Drive
Electronics) drive light
5 Battery light ■ On: The battery pack is charging.
6 Display release button Opens the notebook.
7Audio-in
(microphone) jack
8Audio-out
(headphone) jack
On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth® device (select models only), are
turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off.
On or blinking: The internal hard drive or an
optical drive is being accessed.
■ Blinking: The battery pack has reached a
low-battery condition.
■ Off: The battery pack is fully charged or
not inserted.
Connects an optional monaural (single
sound channel) microphone.
Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a television or VCR.
1–6 Maintenance and Service Guide
Product Description
The external components on the front of the Compaq Presario
M2000 notebook are shown below and described in Table 1-2.
Front Components, Compaq Presario M2000
Maintenance and Service Guide 1–7
Product Description
Tabl e 1-2
Front Components
Compaq Presario M2000
Item Component Function
1 Speakers (2) Produce stereo sound.
2 Wireless light (select
models only)
3 Power/standby light ■ On: Notebook is turned on.
4 IDE (Integrated Drive
Electronics) drive light
5 Battery light ■ On: The battery pack is charging.
6 Display release button Opens the notebook.
7Audio-in
(microphone) jack
8Audio-out
(headphone) jack
On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth device (select models only), are
turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off.
On or blinking: The internal hard drive or an
optical drive is being accessed.
■ Blinking: The battery pack has reached a
low-battery condition.
■ Off: The battery pack is fully charged or
not inserted.
Connects an optional monaural (single
sound channel) microphone.
Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a television or VCR.
1–8 Maintenance and Service Guide
Product Description
The external components on the right side of the HP Pavilion
ze2000 notebook are shown below and described in Table 1-3.
Right-Side Components, HP Pavilion ze2000
Maintenance and Service Guide 1–9
Product Description
Tabl e 1-3
Right-Side Components
HP Pavilion ze2000
Item Component Function
1 USB ports (1 or 2
depending on the
notebook model)
2 6-in-1 Digital Media
Reader slot
(select models only)
3 1394 port
(select models only)
4 6-in-1 Digital Media
Reader light
(select models only)
5 Optical drive Supports an optical disc.
6S-Video-out jack
(select models only)
7 Security cable slot Attaches an optional security cable to the
Connect an optional USB device.
Supports an optional digital memory card.
Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.
On: A digital memory card is being
accessed.
Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
notebook.
Security solutions are designed to act
Ä
as deterrents. These deterrents may
not prevent a product from being
mishandled or stolen.
1–10 Maintenance and Service Guide
Product Description
The external components on the right side of the Compaq
Presario M2000 notebook are shown below and described in
Table 1-4.
Right-Side Components, Compaq Presario M2000
Maintenance and Service Guide 1–11
Product Description
Tabl e 1-4
Right-Side Components
Compaq Presario M2000
Item Component Function
1 USB ports (1 or 2
depending on the
notebook model)
2 6-in-1 Memory Reader
slot (select models
only)
3 1394 port (select
models only)
4 6-in-1 Memory Reader
light (select models
only)
5 Optical drive Supports an optical disc.
6S-Video-out jack
(select models only)
7 Security cable slot Attaches an optional security cable to the
Connect optional USB devices.
Supports an optional digital memory card.
Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.
On: A digital memory card is being
accessed.
Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
notebook.
Security solutions are designed to act
Ä
as deterrents. These deterrents may
not prevent a product from being
mishandled or stolen.
1–12 Maintenance and Service Guide
Product Description
The external components on the left side of the HP Pavilion
ze2000 notebook are shown below and described in Table 1-5.
Left-Side Components, HP Pavilion ze2000
Maintenance and Service Guide 1–13
Product Description
Tabl e 1-5
Left-Side Components
HP Pavilion ze2000
Item Component Function
1 Power connector Connects an AC adapter cable.
2 Monitor port Connects an optional VGA monitor or
projector.
3 Expansion port 2*
(select models only)
4 RJ-45 jack Connects an optional network cable.
5 RJ-11 jack Connects the modem cable.
6 USB port Connects an optional USB device.
7 PC Card slot Supports an optional Type I or Type II 32-bit
8 PC Card eject button Ejects an optional PC Card from the
*The notebook has only one expansion port. The term
describes the type of expansion port.
Connects the notebook to an optional
docking device.
(CardBus) or 16-bit PC Card.
PC Card slot.
expansion port 2
1–14 Maintenance and Service Guide
Product Description
The external components on the left side of the Compaq Presario
M2000 notebook are shown below and described in Table 1-6.
Left-Side Components, Compaq Presario M2000
Maintenance and Service Guide 1–15
Product Description
Tabl e 1-6
Left-Side Components
Compaq Presario M2000
Item Component Function
1 Power connector Connects an AC adapter cable.
2 Monitor port Connects an optional VGA monitor or
projector.
3 Expansion port 2*
(select models only)
4 RJ-45 (network) jack Connects an optional network cable.
5 RJ-11 (modem) jack Connects the modem cable.
6 USB port Connects an optional USB device.
7 PC Card slot Supports an optional Type I or Type II 32-bit
8 PC Card eject button Ejects an optional PC Card from the
*The notebook has only one expansion port. The term
describes the type of expansion port.
Connects the notebook to an optional
docking device.
(CardBus) or 16-bit PC Card.
PC Card slot.
expansion port 2
1–16 Maintenance and Service Guide
The external components on the rear panel of the HP Pavilion
ze2000 notebook are shown below and described in Table 1-7.
Rear Panel Components, HP Pavilion ze2000
Tabl e 1-7
Rear Panel Components
HP Pavilion ze2000
Item Component Function
Product Description
1 Battery bay Holds a battery pack.
2 Exhaust vent Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs
or clothing, to block airflow.
Maintenance and Service Guide 1–17
Product Description
The external components on the rear panel of the Compaq
Presario M2000 notebook are shown below and described
in Table 1-8.
Rear Panel Components, Compaq Presario M2000
Tabl e 1-8
Rear Panel Components
Compaq Presario M2000
Item Component Function
1 Battery bay Holds a battery pack.
2 Exhaust vent Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs
or clothing, to block airflow.
1–18 Maintenance and Service Guide
Product Description
The notebook keyboard components on the HP Pavilion ze2000
notebook are shown below and described in Table 1-9.
Keyboard Components, HP Pavilion ze2000
Maintenance and Service Guide 1–19
Product Description
Table 1-9
Keyboard Components
HP Pavilion ze2000
Item Component Function
1 Function keys (12) Perform system and application tasks.
When combined with the fn key, several
keys perform additional tasks as hotkeys.
2 caps lock key Enables caps lock and turns on the caps
lock light.
3 fn
4 Windows logo key Displays the Windows Start menu.
5Windows
6 Arrow keys Moves the cursor around the screen.
7 Keypad keys (15) Can be used like the keys on an external
8 num lock key On: Enables numeric lock, turns on the
key Combines with other keys to perform
system tasks. For example, pressing
fn+f7 decreases screen brightness.
Displays a shortcut menu for items
applications key
beneath the pointer.
numeric keypad.
embedded numeric keypad, and turns on
the num lock light.
1–20 Maintenance and Service Guide
Product Description
The notebook keyboard components on the Compaq Presario
M2000 notebook are shown below and described in Table 1-10.
Keyboard Components, Compaq Presario M2000
Maintenance and Service Guide 1–21
Product Description
Table 1-10
Keyboard Components
Compaq Presario M2000
Item Component Function
1 Function keys (12) Perform system and application tasks.
When combined with the Fn key, the
function keys perform additional tasks as
hotkeys.
2 caps lock key Enables caps lock and turns on the caps
lock light.
3 Fn
4 Windows logo key Displays the Windows Start menu.
5Windows
6 Arrow keys Move the cursor around the screen.
7 Keypad keys (15) Can be used like the keys on an external
8 num lock key Enables numeric lock, turns on the
key Combines with other keys to perform
system tasks. For example, pressing
Fn+F7 decreases screen brightness.
Displays a shortcut menu for items
applications key
beneath the pointer.
numeric keypad.
embedded numeric keypad, and turns
on the num lock light.
1–22 Maintenance and Service Guide
Product Description
The notebook top components on the HP Pavilion ze2000
notebook are shown below and described in Table 1-11.
Top Components, HP Pavilion ze2000
Table 1-11
Top Components
HP Pavilion ze2000
Item Component Function
1 Left and right
TouchPad buttons
2 TouchPad Moves the pointer.
3 Caps lock light On: Caps lock is on.
4 Display switch If the notebook is closed while on, initiates
Maintenance and Service Guide 1–23
Function like the left and right buttons on an
external mouse.
standby.
Product Description
Table 1-11
Top Components
HP Pavilion ze2000
Item Component Function
5 Power/standby button When the notebook is
■ Off, press to turn on the notebook.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume
■ In hibernation, briefly press to restore
✎
6 Volume down button Decreases system volume.
7 Volume mute button
Mute light
8 Volume up button Increases system volume.
9 Wireless button (select
models only)
Mutes or restores volume.
On: Volume is muted.
Turns the wireless functionality on or off but
does not create a wireless connection.
✎
(Continued)
from standby.
from hibernation.
If the system has stopped responding
and Windows shutdown procedures
cannot be used, press and hold for at
least 4 seconds to turn off the
notebook.
To establish a wireless connection,
a wireless network must already be
set up.
10 Num lock light On: Num lock or the embedded keypad
is on.
11 6-in-1 Digital Media
Reader light
(select models only)
12 TouchPad vertical
scrolling region
1–24 Maintenance and Service Guide
On: A digital memory card is being
accessed.
Scrolls upward or downward.
Product Description
The top components on the Compaq Presario M2000 notebook
are shown below and described in Table 1-12.
Top Components, Compaq Presario M2000
Table 1-12
Top Components
Compaq Presario M2000
Item Component Function
1 Left and right
TouchPad buttons
2 TouchPad Moves the pointer.
3 Caps lock light On: Caps lock is on.
4 Display switch If the notebook is closed while on, initiates
Maintenance and Service Guide 1–25
Function like the left and right buttons on an
external mouse.
standby.
Product Description
Table 1-12
Top Components
Compaq Presario M2000
Item Component Function
5 Wireless light
(available on select
models)
6 Power/standby button When the notebook is
7 Volume down button Decreases system volume.
8 Volume up button Increases system volume.
9 Volume mute button
Mute light
10 Num lock light On: Num lock or the embedded keypad
On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth® device (select models only), are
turned on.
■ Off, press to turn on the notebook.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume
from standby.
■ In hibernation, briefly press to restore
from hibernation.
If the system has stopped responding
✎
and Windows shutdown procedures
cannot be used, press and hold for at
least 4 seconds to turn off the
notebook.
Mutes or restores volume.
On: Volume is muted.
is on.
(Continued)
11 6-in-1 Memory Reader
light (select models
only)
12 TouchPad vertical and
horizontal scroll
regions
1–26 Maintenance and Service Guide
On: A digital memory card is being
accessed.
Scroll upward or downward and left or right.
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