HP (Hewlett-Packard) M1005 MFP User Manual

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HP LaserJet M1005 MFP

User Guide

HP LaserJet M1005 MFP

User Guide

Trademark Credits

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number CB376-90911

Edition 1, 8/2006

Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.

Linux is a U.S. registered trademark of Linus Torvalds.

Microsoft®, Windows®, and Windows® XP are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

ENERGY STAR® and the ENERGY STAR mark® are U.S. registered marks of the United States Environmental Protection Agency.

Table of contents

1 Device basics

Device features ...................................................................................................................................... 2

Device parts ........................................................................................................................................... 3

Front view .............................................................................................................................. 3

Back view .............................................................................................................................. 3

Control panel ......................................................................................................................... 4

2 Software

Minimum system requirements .............................................................................................................. 6

Supported operating systems ................................................................................................................ 6

Software installation .............................................................................................................................. 7

Printer driver .......................................................................................................................................... 8

Printer-driver Help ................................................................................................................. 8

Changing printer-driver settings ............................................................................................ 9

Software for Windows .......................................................................................................................... 10

HP LaserJet Scan software ................................................................................................ 10

Installing Windows device software .................................................................................... 10

Uninstalling Windows device software ............................................................................... 10

Software for Macintosh ........................................................................................................................ 11

Installing Macintosh device software .................................................................................. 11

Uninstalling Macintosh device software .............................................................................. 11

3 Media specifications

General guidelines ............................................................................................................................... 14

Choosing paper and other media ........................................................................................................ 14

HP media ............................................................................................................................ 14

Media to avoid ..................................................................................................................... 14

Media that can damage the device ..................................................................................... 15

Guidelines for using media .................................................................................................................. 16

Paper ................................................................................................................................... 16

Colored paper ..................................................................................................................... 17

Custom-size media ............................................................................................................. 17

Labels .................................................................................................................................. 17

Label construction .............................................................................................. 17

Transparencies ................................................................................................................... 17

Envelopes ........................................................................................................................... 18

Envelope construction ........................................................................................ 18

Envelopes with double-side seams .................................................................... 18

Envelopes with adhesive strips or flaps ............................................................. 19

ENWW iii

Supported media weights and sizes .................................................................................................... 21

Printing and storage environment ....................................................................................................... 23

4 Using the device

Loading media ..................................................................................................................................... 26

Controlling print jobs ............................................................................................................................ 28

Using the device control panel ............................................................................................................ 29

Envelope storage ............................................................................................... 19

Card stock and heavy media .............................................................................................. 19

Card stock construction ...................................................................................... 19

Card stock guidelines ......................................................................................... 19

Letterhead and preprinted forms ........................................................................................ 20

Loading documents to copy or scan ................................................................................... 26

Loading input trays .............................................................................................................. 26

Priority input tray ................................................................................................ 26

Main input tray (tray 1) ....................................................................................... 27

Print-settings priorities ........................................................................................................ 28

Selecting a source .............................................................................................................. 28

Selecting a type or size ....................................................................................................... 28

Changing the control-panel display language .................................................................... 29

Changing the default media size and type ......................................................................... 29

To change the default media size ...................................................................... 29

To change the default media type ...................................................................... 30

5 Printing

6 Copy

Using features in the Windows printer driver ...................................................................................... 32

Creating and using quick sets ............................................................................................. 32

Creating and using watermarks .......................................................................................... 33

Resizing documents ............................................................................................................ 33

Setting a custom paper size from the printer driver ............................................................ 34

Using different paper and printing covers ........................................................................... 34

Printing a blank first page or last page ............................................................................... 34

Printing multiple pages on one sheet of paper ................................................................... 34

Printing on both sides ......................................................................................................... 35

Using features in the Macintosh printer driver ..................................................................................... 37

Creating and using presets ................................................................................................. 37

Printing a cover page (Macintosh) ...................................................................................... 38

Printing multiple pages on one sheet of paper (Macintosh) ............................................... 38

Printing on both sides (Macintosh) ..................................................................................... 39

Printing on special media .................................................................................................................... 41

Using archive print ............................................................................................................................... 41

Canceling a print job ............................................................................................................................ 42

Starting a copy job ............................................................................................................................... 44

Canceling a copy job ........................................................................................................................... 44

Adjusting the copy quality .................................................................................................................... 44

Adjusting the lighter/darker (contrast) setting ...................................................................................... 46

Reducing or enlarging copies .............................................................................................................. 47

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7 Scan

Adjusting the copy size ....................................................................................................... 47

Copying multiple pages on one sheet of paper .................................................................. 48

Changing the number of copies .......................................................................................................... 49

Copying onto media of different types and sizes ................................................................................ 50

Copying two-sided documents ............................................................................................................ 52

Copying photos and books .................................................................................................................. 54

Viewing copy settings .......................................................................................................................... 55

Understanding scanning methods ....................................................................................................... 58

Scanning by using HP LaserJet Scan (Windows) ............................................................................... 59

Canceling a scan job ........................................................................................................................... 59

Scanning by using other software ....................................................................................................... 60

Using TWAIN-compliant and WIA-compliant software ....................................................... 60

Scanning from a TWAIN-enabled program ........................................................ 60

To scan from a TWAIN-enabled program ......................................... 60

Scanning from a WIA-enabled program (Windows XP or

Windows Server 2003) ....................................................................................... 60

To scan from a WIA-enabled program .............................................. 60

Scanning a photo or a book ................................................................................................................. 61

Scanning by using optical character recognition (OCR) software ....................................................... 62

Readiris ............................................................................................................................... 62

Scanner resolution and color ............................................................................................................... 63

Resolution and color guidelines .......................................................................................... 64

Resolution .......................................................................................................... 64

Color ................................................................................................................... 64

8 Managing and maintaining the device

Information pages ................................................................................................................................ 66

Managing supplies ............................................................................................................................... 67

Checking supplies status .................................................................................................... 67

Storing supplies .................................................................................................................. 67

Replacing and recycling supplies ....................................................................................... 67

HP policy on non-HP supplies ............................................................................................ 67

HP fraud hotline .................................................................................................................. 67

Cleaning the device ............................................................................................................................. 69

To clean the exterior ........................................................................................................... 69

To clean the scanner glass ................................................................................................. 69

To clean the lid backing ...................................................................................................... 69

To clean the paper path ...................................................................................................... 70

Changing the print cartridge ................................................................................................................ 71

9 Problem solving

Problem-solving checklist .................................................................................................................... 74

Clearing jams ....................................................................................................................................... 76

Causes of jams ................................................................................................................... 76

Tips to avoid jams ............................................................................................................... 76

Where to look for jams ........................................................................................................ 77

Input trays ........................................................................................................................... 78

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Output bin ........................................................................................................................... 80

Print-cartridge area ............................................................................................................. 80

Control-panel messages ...................................................................................................................... 82

Alert and warning messages .............................................................................................. 82

Alert and warning message tables ..................................................................... 82

Critical error messages ....................................................................................................... 83

Critical error message tables ............................................................................. 83

Print problems ...................................................................................................................................... 85

Print quality problems ......................................................................................................... 85

Improving print quality ........................................................................................ 85

Understanding print-quality settings .................................................. 85

To temporarily change print-quality settings ..................... 85

To change print-quality settings for all future jobs ............ 85

Identifying and correcting print defects .............................................................. 86

Print-quality checklist ......................................................................... 86

General print-quality issues ............................................................... 86

Media-handling problems ................................................................................................... 90

Print-media guidelines ........................................................................................ 90

Solving print-media problems ............................................................................ 91

Performance problems ....................................................................................................... 92

Copy problems ..................................................................................................................................... 93

Preventing problems ........................................................................................................... 93

Image problems .................................................................................................................. 93

Media-handling problems ................................................................................................... 94

Performance problems ....................................................................................................... 96

Scan problems ..................................................................................................................................... 97

Solving scanned-image problems ...................................................................................... 97

Scan-quality problems ........................................................................................................ 98

Preventing problems .......................................................................................... 98

Solving scan-quality problems ........................................................................... 98

Control-panel display problems ........................................................................................................... 99

Solving common Macintosh problems ............................................................................................... 100

Problems with Mac OS X V10.3 and Mac OS X V10.4 .................................................... 100

Problem-solving tools ........................................................................................................................ 102

Restoring the factory-set defaults ..................................................................................... 102

Reducing paper curl .......................................................................................................... 102

Appendix A Accessories and ordering information

Supplies ............................................................................................................................................. 104

Cable and interface accessories ....................................................................................................... 104

User-replaceable parts ...................................................................................................................... 104

Paper and other print media .............................................................................................................. 104

Appendix B Service and support

Hewlett-Packard limited warranty statement ..................................................................................... 108

Print Cartridge Limited Warranty Statement ..................................................................................... 109

Availability of support and service ..................................................................................................... 110

HP Customer Care ............................................................................................................................ 110

Hardware service ............................................................................................................................... 111

Extended warranty ............................................................................................................................. 111

vi ENWW

Guidelines for repacking the device .................................................................................................. 112

Appendix C Device specifications

Physical specifications ....................................................................................................................... 114

Electrical specifications ..................................................................................................................... 114

Power consumption ........................................................................................................................... 114

Environmental specifications ............................................................................................................. 114

Acoustic emissions ............................................................................................................................ 115

Appendix D Regulatory information

FCC compliance ................................................................................................................................ 118

Environmental Product Stewardship program ................................................................................... 118

Protecting the environment ............................................................................................... 118

Ozone production .............................................................................................................. 118

Power consumption .......................................................................................................... 118

HP LaserJet printing supplies ........................................................................................... 120

Disposal of waste equipment by users in private household in the European Union ...... 121

Material safety data sheet ................................................................................................. 121

For more information ........................................................................................................ 121

Declaration of conformity ................................................................................................................... 122

Country-/region-specific safety statements ....................................................................................... 123

Laser safety statement ..................................................................................................... 123

Canadian DOC statement ................................................................................................. 123

Korean EMI statement ...................................................................................................... 123

Finnish laser statement ..................................................................................................... 124

Glossary ............................................................................................................................................................ 125

Index .................................................................................................................................................................. 127

ENWW vii

viii ENWW

1 Device basics

Device features

●

Device parts

ENWW 1

Device features

Prints letter-size pages at speeds up to 15 pages per minute (ppm) and A4-size pages

●

at speeds up to 14 ppm

● Prints at 600 dots per inch (dpi) and FastRes 1200 dpi

Includes adjustable settings to optimize print quality

●

Average yield for the standard black print cartridge is 2000 pages in accordance with

●

ISO/IEC 19752. Actual yield depends on specific use.

Copy

Memory

Paper handling

Scan

Printer driver features

Interface connections

Environmental features

Economical printing

Supplies

Copies at 600 dots per inch (dpi)

●

For more information, see

Includes 32-megabyte (MB) random-access memory (RAM)

●

Priority input tray holds up to 10 pages

●

Tray 1 holds up to 150 sheets of print media or 10 envelopes

●

Output bin holds up to 100 sheets of print media

●

Provides 1200 pixels per inch (ppi) full-color scanning

●

For more information, see

FastRes 1200 produces 1200-dots-per-inch (dpi) print quality for fast, high-quality

●

printing of business text and graphics

Includes a Hi-Speed USB 2.0 port

●

ENERGY STAR®-qualified

●

Provides N-up printing (printing more than one page on a sheet). See

●

pages on one sheet of paper or Printing multiple pages on one sheet of paper (Macintosh).

Provides an EconoMode setting, which uses less toner

●

Uses a print cartridge that has a no-shake design

●

Copy.

Scan.

Printing multiple

Online user guide is compatible with text screen-readers.

Accessibility

●

Print cartridges can be installed and removed by using one hand.

●

● All doors and covers can be opened by using one hand.

2 Chapter 1 Device basics ENWW

Device parts

Before using the HP LaserJet M1005, familiarize yourself with the parts of the device.

Front view

1 Flatbed scanner cover

2 Control panel

3 Cartridge-door release

4 Output bin

5 Priority input tray

6 Tray 1

Back view

Hi-Speed USB 2.0 port

Power switch

9 Power receptacle

ENWW Device parts 3

Control panel

1 Control-panel display

2 Left arrow button

3 Menu/Enter/OK button

Shows status information, menus, and error messages

●

Navigates to the previous item in the list, or decreases the value of numeric

●

items. With some numeric items, pressing the button once decreases the value by 1, while pressing and holding the button decreases the value by 10.

Activates the control-panel menus

●

Clears an error condition when the condition is clearable

●

Saves the selected value for an item

●

Performs the action that is associated with the item that is highlighted on the

●

control-panel display

4 Right arrow button

5 Cancel button

6 More Copy Settings button

7 Lighter/Darker button

8 # Copies button ● Provides a way to change the number of copies printed for a the current

9 Start Copy button

Navigates to the next item in the list, or increases the value of numeric

●

items. With some numeric items, pressing the button once increases the value by 1, while pressing and holding the button increases the value by 10.

Cancels the current print, copy, or scan job in process and expels all of the

●

active pages from the paper path. The time that it takes to cancel the job depends on the size of the print job. (Press the button only once.) Also clears continuable errors that are associated with the canceled job.

Exits the control-panel menus

●

Provides access to copy settings for the current copy job

●

Provides access to copy contrast settings for the current copy job

●

copy job

Starts a copy job

●

4 Chapter 1 Device basics ENWW

2 Software

Minimum system requirements

●

Supported operating systems

Software installation

●

Printer driver

●

Software for Windows

●

Software for Macintosh

●

ENWW 5

Minimum system requirements

In order to install and use the device software, your computer must meet the following minimum requirements:

Windows requirements

Pentium II (233 MHz) processor

●

64 MB of RAM

●

35 MB of disk space

●

SVGA 800x600 16-bit color monitor

●

Macintosh requirements

G3, G4, or G5 PowerPC processor

●

128 MB of RAM

●

30 to 50 MB of disk space

●

Supported operating systems

The device comes with software for the following operating systems:

Windows XP

●

Windows 2000

●

Windows Server 2003

●

Mac OS X V10.3 and later

●

6 Chapter 2 Software ENWW

Software installation

If the computer meets the recommended minimum requirements, the installation process includes the following software.

HP LaserJet Scan software program and driver

●

● Readiris OCR (not installed with other software; separate installation is required)

Printer drivers (Windows and Mac)

●

TWAIN driver (Mac)

●

ENWW Software installation 7

Printer driver

The device comes with software for Windows and Macintosh that allows the computer to communicate with the device. This software is called a printer driver. Printer drivers provide access to device features, such as printing on custom-sized paper, resizing documents, and inserting watermarks.

NOTE The most recent drivers are available at www.hp.com. Depending on the

configuration of Windows-based computers, the installation program for the product software automatically checks the computer for Internet access in order to obtain the latest drivers.

Printer-driver Help

Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the buttons, check boxes, and drop-down lists that are in the printer driver. It also includes instructions for performing common printing tasks, such as printing on both sides, printing multiple pages on one sheet, and printing the first page or covers on different paper.

Activate the printer-driver Help screens in one of the following ways:

Windows Macintosh

In the printer driver Properties dialog box, click the

●

Help button.

Press the F1 key on the computer keyboard.

●

Click the question-mark symbol in the upper-right

●

corner of the printer driver.

Right-click on any item in the driver, and then click

●

What's This?.

In the Print dialog box, click the ? button.

8 Chapter 2 Software ENWW

Changing printer-driver settings

Use one of the following methods to open the printer drivers from the computer in order to change settings:

Operating System To change the settings for all

Windows 2000, XP, and Server 2003

Mac OS X V10.3 and Mac OS X V10.4

print jobs until the software program is closed

1. On the File menu in the

software program, click Print.

2. Select the name of the

printer, and then click

Properties or Preferences.

The steps can vary; this procedure is most common.

1. On the File menu, click

Print.

2. Change the settings that

you want on the various pop-up menus.

To change the print job default settings (for example, select a specific media type or size by default)

1. Click Start, click Settings,

and then click Printers or Printers and Faxes.

2. Right-click the printer icon,

and then select Printing Preferences.

1. On the File menu, click

Print.

2. Change the settings that

you want on the various pop-up menus.

3. On the Presets pop-up

menu, click Save as and type a name for the preset.

These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.

To change the configuration settings (for example, enable or disable manual duplexing)

1. Click Start, click Settings,

and then click Printers or Printers and Faxes.

2. Right-click the printer icon,

and then select Properties.

3. Click the Device Settings

tab.

1. Open Printer Setup

Utility by selecting the hard drive, clicking

Applications, clicking Utilities, then double- clicking Printer Setup Utility.

2. Click on the print queue.

3. On the Printers menu,

click Show Info.

4. Click the Installable

Options menu.

ENWW Printer driver 9

Software for Windows

See the getting started guide for installation instructions, and see the Readme file for the latest software information.

HP LaserJet Scan software

The software CD includes the HP LaserJet Scan software. See the Readme file that is provided on the CD for additional included software and for supported languages.

Installing Windows device software

Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the onscreen installation instructions.

NOTE If the Welcome screen does not open, click Start on the Windows task bar, click Run,

type Z:\setup (where Z is your CD drive letter), and click OK.

Uninstalling Windows device software

1. Click Start, and then click All Programs.

2. Click HP, and then click HP LaserJet M1005 MFP.

3. Click Uninstall HP LaserJet M1005 MFP, and then follow the onscreen instructions to remove

the software.

10 Chapter 2 Software ENWW

Software for Macintosh

This section describes how to install Macintosh printing system software.

Installing Macintosh device software

1. Connect a USB cable between the USB port on the printer and the USB port on the computer.

Use a standard 2-meter (6.56-foot) USB cable.

2. Insert the printer CD into the CD-ROM drive and run the installer.

The Printer Setup Utility should automatically launch. If it does not launch, continue to the next step.

3. Double-click the hard drive icon on the desktop.

4. Open the Applications folder, and then open the Utilities folder.

5. Double-click Printer Setup Utility, and then follow the onscreen instructions to install the

software.

Uninstalling Macintosh device software

1. Double-click the hard drive icon on the desktop.

2. Open the Applications folder, and then open the Utilities folder.

3. Double-click Printer Setup Utility.

4. In the Printer Setup Utility, select the device, and then click Delete on the toolbar.

ENWW Software for Macintosh 11

12 Chapter 2 Software ENWW

3 Media specifications

General guidelines

●

Choosing paper and other media

Guidelines for using media

●

Supported media weights and sizes

●

Printing and storage environment

●

ENWW 13

General guidelines

Some media might meet all of the guidelines in this manual and still not produce satisfactory results. This problem might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.

Before purchasing large quantities of print media, always test a sample and make sure that the print media meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print Media Guide, which you can view on the Web at ordering information, see

CAUTION Using media that does not meet HP specifications can cause problems for the

device, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.

The device accepts a variety of media, such as cut-sheet paper (including up to 100% recycled-fibercontent paper), envelopes, labels, transparencies, LaserJet glossy paper, HP LaserJet Tough paper, and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect performance and output quality. Media that does not meet the guidelines outlined in this manual can cause the following problems:

Poor print quality

●

Increased jams

●

Premature wear on the device, requiring repair

●

www.hp.com/support/ljpaperguide. For

Accessories and ordering information.

Choosing paper and other media

Properties such as weight, grain, and moisture content are important factors that affect performance and quality. To achieve the best possible print quality, only use high-quality media that is designed for laser printers. See

NOTE Always test a sample of the media before you purchase large quantities. Your media

supplier should understand the requirements specified in the HP LaserJet Printer Family Print Media Guide (HP part number 5963-7863). See

information.

HP media

HP recommends that you use HP LaserJet media in the device.

Media to avoid

The device can handle many types of media. Using media that is outside the specifications degrades print quality and increases the chance of jams occurring.

Do not use media that is too rough.

●

Do not use media that contains cutouts or perforations other than standard 3-hole punched

●

paper.

Guidelines for using media for detailed paper and media specifications.

Guidelines for using media for more

Do not use multipart forms.

●

Do not use paper that contains a watermark if you are printing solid patterns.

●

14 Chapter 3 Media specifications ENWW

Media that can damage the device

In rare circumstances media can damage the device. Avoid the following types of media to prevent possible damage:

Do not use media with staples attached.

●

Do not use transparencies designed for inkjet printers or other low-temperature printers. Use

●

only transparencies that are specified for use with HP LaserJet printers.

Do not use photo paper intended for inkjet printers.

●

Do not use paper that is embossed or coated and is not designed for the temperature of the

●

image-fuser. Select media that can tolerate temperatures of 200°C (392°F) for 0.1 second. HP manufactures a media that is designed for the device.

Do not use letterhead paper that was produced with low-temperature dyes or thermography.

●

Preprinted forms or letterhead must use inks that can tolerate temperatures of 200°C (392°F) for 0.1 second.

Do not use any media that produces emissions, or that melts, offsets, or discolors when

●

exposed to 200°C (392°F) for 0.1 second.

To order HP LaserJet printing supplies, go to

ghp/buyonline.html/ worldwide.

www.hp.com/go/ljsupplies in the U.S. or to www.hp.com/

ENWW Choosing paper and other media 15

Guidelines for using media

The following sections provide guidelines and instructions for printing on transparencies, envelopes, and other special media. Guidelines and specifications are included to help you select media that optimizes print quality and avoid media that can cause jams or damage the device.

Paper

For best results, use conventional 80-g/m2 or 20-lb paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.

If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the package of paper.

Some paper causes print quality problems, jamming, or damage to the device.

Symptom Problem with paper Solution

Poor print quality or toner adhesion

Problems with feeding

Dropouts, jamming, or curl Stored improperly Store paper flat in its moisture-proof

Increased gray background shading Might be too heavy Use lighter paper.

Excessive curl

Problems with feeding

Jamming or damage to device Cutouts or perforations Do not use paper with cutouts or

Problems with feeding Ragged edges Use good quality paper.

Too moist, too rough, too smooth, or embossed

Too moist, wrong grain direction, or short-grain construction

Try another kind of paper that has a smoothness rating of 100-250 Sheffield and has 4-6 % moisture content.

Check the device and make sure that the appropriate media type has been selected.

wrapping.

Use long-grain paper.

Check the device and make sure that the appropriate media type has been selected.

perforations.

NOTE The device uses heat and pressure to fuse toner to the paper. Make sure that any

colored paper or preprinted forms use inks that are compatible with the fuser temperature of 200°C (392°F) for 0.1 second.

Do not use letterhead that is printed with low-temperature inks, such as those used in some types of thermography.

Do not use raised letterhead.

Do not use transparencies that are designed for inkjet printers or other low-temperature printers. Use only transparencies that are specified for use with HP LaserJet printers.

16 Chapter 3 Media specifications ENWW

Colored paper

Colored paper should be of the same high quality as white xerographic paper.

●

Pigments used must be able to withstand the fuser temperature of 200°C (392°F) for 0.1 second

●

without deterioration.

Do not use paper with a colored coating that was added after the paper was produced.

●

Custom-size media

Use the main input tray for multiple sheets. See Supported media weights and sizes for the supported media sizes.

CAUTION Make sure that the sheets are not stuck together before you load them.

Labels

HP recommends that you print labels from the priority input tray. See Loading media for more information.

CAUTION Do not feed a sheet of labels through the device more than once. The adhesive

degrades and might damage the device.

Label construction

When selecting labels, consider the quality of the following components:

Adhesives: The adhesive material should be stable at 200°C (392°F), the maximum fuser

●

temperature.

Arrangement: Only use labels with no exposed backing between them. Labels can peel off

●

sheets that have spaces between the labels, causing serious jams.

Curl: Before printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any

●

direction.

Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

●

Transparencies

Transparencies must be able to withstand 200°C (392°F), the maximum fuser temperature.

CAUTION You can print transparencies from the 150-sheet tray (tray 1). However, do not

load more than 75 transparencies at one time into the tray.

ENWW Guidelines for using media 17

Envelopes

HP recommends that you print envelopes from the priority input tray. See Loading media for more information.

Envelope construction

Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components:

●

Weight: The weight of the envelope paper should not exceed 90 g/m result.

Construction: Before printing, envelopes should lie flat with less than 6 mm (0.25 inch) of curl,

●

and should not contain air. Envelopes that trap air can cause problems. Do not use envelopes that contain clasps, snaps, tie strings, transparent windows, holes, perforations, cutouts, synthetic materials, stamping, or embossing. Do not use envelopes with adhesives that require pressure to seal them.

● Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged.

Make sure that the envelopes do not have any exposed adhesive.

(24 lb), or jamming might

Envelopes with double-side seams

An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration:

1 Acceptable envelope construction

2 Unacceptable envelope construction

18 Chapter 3 Media specifications ENWW

Envelopes with adhesive strips or flaps

Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the device: 200°C (392°F). The extra flaps and strips might cause wrinkling, creasing, or jams.

Envelope storage

Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.

Card stock and heavy media

You can print many types of card stock from the input tray, including index cards and postcards. Some card stock performs better than others because its construction is better suited for feeding through a laser printer.

For optimum performance, do not use paper heavier than 157 g/m might cause misfeeds, stacking problems, jams, poor toner fusing, poor print quality, or excessive mechanical wear.

NOTE You might be able to print on heavier paper if you do not fill the input tray to capacity

and if you use paper with a smoothness rating of 100-180 Sheffield.

(42 lb). Paper that is too heavy

In either the software program or the printer driver, select Heavy (106 g/m2 to 163 g/m2; 28- to 43-lb bond) or Cardstock (135 g/m

to 216 g/m2; 50- to 80-lb cover) as the media type, or print from a tray that is configured for heavy paper. Because this setting affects all print jobs, it is important to return the device back to its original settings after the job has printed.

Card stock construction

●

Smoothness: 135-157 g/m 100-180 Sheffield. 60-135 g/m 100-250 Sheffield.

Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl.

●

Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.

●

(36-42 lb) card stock should have a smoothness rating of

(16-36 lb) card stock should have a smoothness rating of

Card stock guidelines

Set margins at least 2 mm (0.08 inch) away from the edges.

●

Use tray 1 for card stock (135 g/m

to 216 g/m2; 50- to 80-lb cover).

ENWW Guidelines for using media 19

Letterhead and preprinted forms

Letterhead is premium paper that often has a watermark, sometimes uses cotton fiber, and is available in a wide range of colors and finishes with matching envelopes. Preprinted forms can be made of a broad spectrum of paper types ranging from recycled to premium.

Many manufacturers now design these grades of paper with properties optimized for laser printing and advertise the paper as laser compatible or laser guaranteed. Some of the rougher surface finishes, such as cockle, laid, or linen, might require the special fuser modes that are available on some printer models to achieve adequate toner adhesion.

NOTE Some page-to-page variation is normal when printing with laser printers. This

variation cannot be observed when printing on plain paper. However, this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page.

To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following guidelines:

Avoid using low-temperature inks (the kind used with some types of thermography).

●

Use preprinted forms and letterhead paper that have been printed by offset lithography or

●

engraving.

Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release

●

emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or oil-based inks meet this requirement.

● When the form is preprinted, be careful not to change the moisture content of the paper, and do

not use materials that change the paper's electrical or handling properties. Seal the forms in moisture-proof wrap to prevent moisture changes during storage.

Avoid processing preprinted forms that have a finish or coating.

●

Avoid using heavily embossed or raised-letterhead papers.

●

● Avoid papers that have heavily textured surfaces.

Avoid using offset powders or other materials that prevent printed forms from sticking together.

●

NOTE To print a single-page cover letter on letterhead, followed by a multiple-page

document, feed the letterhead face up in the priority input tray, and load the standard paper in the main input tray (tray 1). The device automatically prints from the priority input tray first.

20 Chapter 3 Media specifications ENWW

Supported media weights and sizes

For optimum results, use conventional 80 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, and bent edges.

NOTE The device supports a wide range of standard and custom sizes of print media. The

capacity of trays and bins can vary depending on media weight and thickness and on environmental conditions. Use only transparencies that are designed for use with HP LaserJet printers. Inkjet and monochrome transparencies are not supported for the device.

Table 3-1 Priority input tray specifications

Media

Paper Minimum: 89 x 44 mm (3.5 x

HP Cover paper

Transparencies and opaque film

Labels

Envelopes

The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes.

Capacity can vary depending on media weight and thickness, and environmental conditions.

Hewlett-Packard does not guarantee results when printing with other types of heavy paper.

Smoothness: 100 to 250 (Sheffield).

Dimensions

1.75 inches)

Maximum: 216 x 356 mm (8.5 x 14 inches)

Same as the preceding listed minimum and maximum sizes

Weight

42 to 260 g/m2 (11 to 69 lb) Up to 10 sheets of 80 g/m2 or 20

203 g/m2 (75 lb cover)

Thickness: 0.10 to 0.13 mm (3.9 to 5.1 mils)

Thickness: up to 0.23 mm (up to 9 mils)

Up to 90 g/m2 (16 to 24 lb)

Capacity

lb paper

1 sheet

1 transparency

1 sheet of labels

Up to 10

ENWW Supported media weights and sizes 21

Table 3-2 Tray 1 specifications

Media

Dimensions

Minimum size 76 x 127 mm (3 x 5 inches)

Weight

60 to 163 g/m2 (16 to 43 lb) 150 sheets of 80 g/m2 (20

Maximum size 216 x 356 mm (8.5 x 14 inches)

Letter 216 x 279 mm (8.5 x 11 inches)

A4 210 x 297 mm (8.3 x 11.7 inches)

Legal 216 x 356 mm (8.5 x 14 inches)

A5 148 x 210 mm (5.8 x 8.3 inches)

B5 (ISO) 176 x 250 mm (6.9 x 9.9 inches)

B5 (JIS) 182 x 257 mm (7.2 x 10 inches)

Executive 191 x 267 mm (7.3 x 10.5 inches)

8.5 x 13 inches 216 x 330 mm (8.5 x 13 inches)

The device supports a wide range of standard sizes of print media. Check the printer driver for supported sizes.

Capacity can vary depending on the media weight and thickness, and environmental conditions.

Capacity

lb) paper

22 Chapter 3 Media specifications ENWW

Printing and storage environment

Ideally, the printing and media-storage environment should be at or near room temperature, and not too dry or too humid. Remember that paper absorbs and loses moisture rapidly.

Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room. As paper is opened and used, it loses moisture, causing streaks and smudging. Humid weather or water coolers can cause the humidity to increase in a room. As paper is opened and used it absorbs any excess moisture, causing light print and dropouts. Also, as paper loses and gains moisture it can distort. This issue can cause jams.

As a result, paper storage and handling are as important as the paper-making process itself. Paper storage environmental conditions directly affect the feed operation and print quality.

Care should be taken not to purchase more paper than can be easily used in a short time (about three months). Paper stored for long periods can experience heat and moisture extremes, which can cause damage. Planning is important to prevent damage to a large supply of paper.

Unopened paper in sealed reams can remain stable for several months before use. Opened packages of paper have more potential for environmental damage, especially if they are not wrapped with a moisture-proof barrier.

The media-storage environment should be maintained to ensure optimum performance. The required condition is 20° to 24°C (68° to 75°F), with a relative humidity of 45% to 55%. The following guidelines are helpful when evaluating the storage environment:

Print media should be stored at or near room temperature.

●

● The air should not be too dry or too humid.

The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof

●

wrapping. If the device environment is subject to extremes, unwrap only the amount of paper to be used during the day's operation to prevent unwanted moisture changes.

Avoid storing paper and print media near heating and air conditioning vents or near windows

●

and doors that are frequently open.

ENWW Printing and storage environment 23

24 Chapter 3 Media specifications ENWW

4 Using the device

Loading media

●

Controlling print jobs

Using the device control panel

●

ENWW 25

Loading media

The following sections describe how to load media into the different input trays.

CAUTION Printing on wrinkled, folded, or damaged media can cause jams. See Guidelines for using media for more information.

Loading documents to copy or scan

Use these instructions to load originals into the device for scanning.

1. Lift the flatbed scanner cover.

2. Place the original document face-down on the flatbed scanner with the upper-left corner of the

document at the lower-right corner of the glass.

3. Gently close the lid.

The document is ready to be copied or scanned.

Loading input trays

Priority input tray

The priority input tray on the HP LaserJet M1005 MFP holds up to 10 sheets of media up to 80 g/m (20 lb) in weight or one envelope, transparency, or card. Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the side media guides before feeding the media.

26 Chapter 4 Using the device ENWW

Main input tray (tray 1)

The main input tray holds up to 150 pages of 80 g/m2 or 20 lb paper or fewer pages of heavier media (15 mm (0.6 in) or less stack height). Load media with the top forward and the side to be printed facing down. To prevent jams and skewing, always adjust the side and rear media guides.

NOTE When you add new media, make sure that you remove all of the media from the input

tray and straighten the stack of new media. This helps to prevent multiple sheets of media from feeding into the device, which can cause jams.

ENWW Loading media 27

Controlling print jobs

This section provides basic printing instructions. When making changes to printing settings, follow the hierarchy of how changes are prioritized.

NOTE The names of commands and dialog boxes might vary depending on your software

program.

Print-settings priorities

When making changes to printing settings, follow the hierarchy of how changes are prioritized. (Note that the names of commands and dialog boxes might vary depending on your software program.)

Page Setup dialog box: This dialog box opens when you click Page Setup or a similar

●

command on the File menu in your software program. This dialog box is part of the program in which you are working. Settings that are changed here override settings that are changed

anywhere else.

Print dialog box: This dialog box opens when you click Print, Print Setup, or a similar

●

command on the File menu in your software program. It is also part of the program, but it has a lower priority than the Page Setup dialog box. Settings that are changed in the Print dialog box do not override settings that are changed in the Page Setup dialog box. Settings that are changed here do override settings that are changed in the printer driver.

Printer driver: The printer driver opens when you click Properties in the Print dialog box.

●

Settings that are changed here do not override settings that are changed anywhere else. (For Macintosh, the printer driver settings are integrated into the Print dialog box.)

Selecting a source

You can print by source (tray) or by type or size. To print by source, follow these steps. For Macintosh operating systems, types and sizes are grouped together under the Paper Source pop-up menu.

Windows: In the Print dialog box in your software program, select the Source (tray), if possible.

●

Otherwise, select a tray from the Source is field from the Paper tab in your printer driver.

Mac OS X V10.3 and later: From the Print dialog box, select the tray or type of media on the

●

Paper pop-up menu.

Selecting a type or size

You can print by source (tray) or by type or size. If you are printing on special print media, such as heavy paper, it is important to print by type to achieve good results. To print by type or size, follow these steps. For Macintosh operating systems, types and sizes are all grouped together under the Paper Source pop-up menu.

Windows: In the printer driver, select a type in the Type is field of the Paper tab. Or, select a

●

size from the Size is field. For some paper, such as letterhead, you select both a type and size.

Mac OS X V10.3 and later: In the Print dialog box, select the tray or type of media on the Paper

●

pop-up menu.

28 Chapter 4 Using the device ENWW

Using the device control panel

You can configure settings at the control panel.

Changing the control-panel display language

Use this procedure to print reports or to show messages on the device control-panel display in a language other than the default for your country/region.

1. Press Menu/Enter.

2. Use the < or the > button to select System setup, and then press Menu/Enter.

3. Use the < or the > button to select Language, and then press Menu/Enter.

4. Use the < or the > button to select the language that you want.

5. Press Menu/Enter to save the selection.

Changing the default media size and type

Set the size and type of media that you usually load in the input tray. The device uses these settings for copying and printing.

To change the default media size

1. Press Menu/Enter.

2. Use the < or the > button to select System setup, and then press Menu/Enter.

3. Use the < or the > button to select Paper setup, and then press Menu/Enter.

4. Use the < or the > button to select Def. paper size, and then press Menu/Enter.

5. Use the < or the > button to select the size.

6. Press Menu/Enter to save the selection.

ENWW Using the device control panel 29

To change the default media type

1. Press Menu/Enter.

2. Use the < or the > button to select System setup, and then press Menu/Enter.

3. Use the < or the > button to select Paper setup, and then press Menu/Enter.

4. Use the < or the > button to select Def. paper type, and then press Menu/Enter.

5. Use the < or the > button to select the type.

6. Press Menu/Enter to save the selection.

30 Chapter 4 Using the device ENWW

5 Printing

This section provides information about common printing tasks.

●

Using features in the Windows printer driver

Using features in the Macintosh printer driver

●

Printing on special media

●

Using archive print

●

Canceling a print job

●

ENWW 31

Using features in the Windows printer driver

When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer-driver Help. The following features are described in this section:

Creating and using quick sets

●

Creating and using watermarks

●

Resizing documents

●

Setting a custom paper size from the printer driver

●

Using different paper and printing covers

●

Printing a blank first page or last page

●

Printing multiple pages on one sheet of paper

●

Printing on both sides

●

NOTE Settings in the printer driver and software program generally override control-panel

settings. Software-program settings generally override printer-driver settings.

Creating and using quick sets

Use quick sets to save the current driver settings for reuse. For example, you can save the pageorientation, print-on-both-sides, and paper-source settings in a quick set. Quick sets are available on most printer-driver tabs. You can save up to 10 Print Task Quick Sets.

NOTE The printer driver might report that 10 Print Task Quick Sets have been defined when

fewer than 10 are visible. Some predefined Print Task Quick Sets, which do not apply to your product, might be included and are counted in the total number.

To create a quick set

1. Open the printer driver (see

2. Select the print settings that you want to use.

3. In the Quick Sets box, type a name for the selected settings (for example "Quarterly Report" or

"My Project Status").

4. Click Save.

To use quick sets

1. Open the printer driver (see

2. Select the quick set that you want to use from the Quick Sets drop-down list.

3. Click OK. The product is now set to print according to the saved settings in the quick set.

Changing printer-driver settings).

NOTE To restore printer-driver default settings, select Default Print Settings from the

Quick Sets drop-down list.

32 Chapter 5 Printing ENWW

Creating and using watermarks

A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document.

To use an existing watermark

1. Open the printer driver (see

2. From the Effects tab, click the Watermarks drop-down list.

3. Click the watermark that you want to use.

4. If you want the watermark to appear only on the first page of the document, click First Page Only.

5. Click OK. The product is now set to print the watermark that you have selected.

To remove the watermark, click (none) in the Watermarks drop-down list.

Changing printer-driver settings).

Resizing documents

Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling.

To reduce or enlarge a document

1. Open the printer driver (see

2. On the Effects tab, next to % of normal size, type the percentage by which you want to reduce

or enlarge your document.

You can also use the scroll bar to adjust the reduce or enlarge percentage.

3. Click OK. The product is now set to scale the document to the reduce or enlarge percentage

that you selected.

Changing printer-driver settings).

To print a document onto a different paper size

1. Open the printer driver (see

2. On the Effects tab, click Print Document On.

3. Select the target paper size to print on.

4. To print the document on the target paper size without scaling it to fit, make sure that the Scale

to Fit option is not selected.

5. Click OK. The product is now set to print the document as you specified.

ENWW Using features in the Windows printer driver 33

Changing printer-driver settings).

Setting a custom paper size from the printer driver

To set a custom paper size

1. Open the printer driver (see

2. On the Paper/Quality tab, click Custom.

3. On the Custom Paper Size window, type the name of the custom paper size.

4. Type the paper-size length and width. If you type a size that is too small or too large, the driver

automatically adjusts the size to the minimum or maximum size that is allowed.

5. If necessary, click the button to change the unit of measure between millimeters and inches.

6. Click Save.

7. Click Close. The product is now set to print the document on the custom-size paper that you

selected. The name that you saved appears in the paper-size list for future use.

Changing printer-driver settings).

Using different paper and printing covers

Follow these instructions for printing a first page that is different from other pages in the print job.

1. Open the printer driver (see

2. On the Paper/Quality tab, select the appropriate paper for the first page of the print job.

3. Click Use different paper.

4. In the list box, click the pages or covers that you want to print on different paper.

Changing printer-driver settings).

5. To print front or back covers, you must also select Add Blank or Preprinted Cover.

-or-

Select the appropriate paper type or source for the other pages of the print job. The product is now set to print the document on the paper that you selected.

NOTE The paper size must be the same for all pages of the print job.

Printing a blank first page or last page

1. Open the printer driver (see Changing printer-driver settings).

2. On the Paper/Quality tab, click Use different paper.

3. In the list box, click Front Cover or Back Cover.

4. Click Add Blank or Preprinted Cover.

Printing multiple pages on one sheet of paper

You can print more than one page on a single sheet of paper. This feature is available in some drivers and provides a cost-effective way to print draft pages.

34 Chapter 5 Printing ENWW

To print more than one page on a sheet of paper, look for a layout or pages-per-sheet option in the driver. (This is sometimes called 2-up, 4-up, or n-up printing.)

1. Open the printer driver (see Changing printer-driver settings).

2. Click the Finishing tab.

3. In the section for Document Options, select the number of pages that you want to print on

each sheet (1, 2, 4, 6, 9, or 16).

4. If the number of pages is greater than 1, select the correct options for Print Page Borders and

Page Order.

Click Print Page Borders if you want to print a border around each page on the sheet.

●

Click Page Order to select the order and placement of the pages on the sheet.

●

5. Click OK. The product is now set to print the number of pages per sheet that you have selected.

Printing on both sides

NOTE The printer driver also contains instructions and graphics for manually duplexing.

1. In the software program, open the device properties (printer driver).

2. On the Finishing tab, select Print on Both Sides (Manually).

NOTE If the Print on Both Sides option is dimmed or unavailable, open the device

properties (printer driver). On the Device Settings tab or the Configure tab, select Allow Manual Duplexing, and then click OK. Repeat steps 1 and 2.

3. Print the document.

ENWW Using features in the Windows printer driver 35

4. After one side has been printed, remove the remaining media from the input tray, and set it

aside until after you finish your manual duplexing job.

5. Without changing the orientation, remove the printed stack from the output bin, and then

straighten the stack.

6. Maintaining the same orientation, place the stack of media in the input tray again. The printed

side should be facing down with the top edge feeding into the device first.

7. On the device control panel, click OK and wait for the second side to print.

36 Chapter 5 Printing ENWW

Using features in the Macintosh printer driver

When you print from a software program, many of the features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section:

Creating and using presets

●

Printing a cover page (Macintosh)

●

Printing multiple pages on one sheet of paper (Macintosh)

●

Printing on both sides (Macintosh)

●

NOTE Settings in the printer driver and software program generally override control-panel

settings. Software-program settings generally override printer-driver settings.

Creating and using presets

Use presets to save the current driver settings for reuse. For example, you can save the page orientation, print-on-both-sides feature, and paper-type settings in a preset.

To create a preset

1. Open the printer driver (see

2. Select the print settings that you want to use.

3. In the Presets box, click Save As..., and type a name for the preset (for example "Quarterly

Report" or "My Project Status").

4. Click OK.

To use presets

1. Open the printer driver (see

2. In the Presets menu, select the preset that you want to use.

NOTE To restore printer-driver default settings, select Standard from the Presets pop-up

menu.

Changing printer-driver settings).

ENWW Using features in the Macintosh printer driver 37

Printing a cover page (Macintosh)

If you want to, you can print a separate cover page for your document that includes a message (such as “Confidential”).

1. Open the printer driver (see

2. On the Cover Page pop-up menu, select whether to print the cover page Before Document or

After Document.

3. If you are using Mac OS X V10.3 or Mac OS X V10.4, in the Cover Page Type pop-up menu,

select the message that you want to print on the cover page.

NOTE To print a blank cover page, select Standard as the Cover Page Type.

Changing printer-driver settings).

Printing multiple pages on one sheet of paper (Macintosh)

You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages.

1. Open the printer driver (see Changing printer-driver settings).

2. Click the Layout pop-up menu.

3. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1,

2, 4, 6, 9, or 16).

4. If the number of pages is greater than 1, next to Layout Direction, select the order and

placement of the pages on the sheet.

5. Next to Borders, select the type of border to print around each page on the sheet.

38 Chapter 5 Printing ENWW

Printing on both sides (Macintosh)

1. On the Print dialog, select Manual Duplex.

2. In the Manual Duplex area, select Print on Both Sides (Manually).

3. Print the document.

4. After one side has been printed, remove the remaining media from the input tray, and set it

aside until after you finish your manual duplexing job.

5. Without changing the orientation, remove the printed stack from the output bin, and then

straighten the stack.

ENWW Using features in the Macintosh printer driver 39

6. Maintaining the same orientation, place the stack of media in the input tray again. The printed

side should be facing down with the top edge feeding into the device first.

7. On the device control-panel, click OK and wait for the second side to print.

40 Chapter 5 Printing ENWW

Printing on special media

Make sure that the paper or print media that you are using meets HP specifications. See Media

specifications. Generally, smoother paper provides better results.

1. Open the media input tray and remove any media.

2. Load the media. Make sure that the top of the media is forward and the side to be printed on is

facing up.

3. Adjust the media guides to the length and width of the media.

4. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select your media type

from the Type is: drop-down list.

For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper Type/

Quality tab for some Macintosh drivers), select your media type.

CAUTION Be sure to set the correct media type in the device settings. The device

adjusts the fuser temperature according to the media type setting. When printing on special media such as transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes through the device.

5. Print the document.

Using archive print

Archive print produces output that reduces toner smearing and dusting. Use archive print to create documents that you want to preserve.

1. On the device control panel, press Menu/Enter.

2. Use the < or the > button to select Service, and then press Menu/Enter.

3. Use the < or the > button to select Archive print, select On or Off, and then press Menu/Enter.

ENWW Printing on special media 41

Canceling a print job

If a print job is currently printing, you can cancel it by pressing Cancel on the device control panel.

CAUTION Pressing Cancel clears the job that the device is currently processing. If more

than one process is running, pressing Cancel clears the process that currently appears on the control panel.

You can also cancel a print job from a software program or a print queue.

To stop the print job immediately, remove the remaining print media from the device. After printing stops, use one of the following options:

Device control panel: To cancel the print job, press and release Cancel on the control panel.

●

Software program: Typically, a dialog box appears briefly on the computer screen, allowing

●

you to cancel the print job.

Windows print queue: If a print job is waiting in a print queue (computer memory) or print

●

spooler, delete the job there.

Windows 2000: Go to the Printer dialog box. Click Start, click Settings, and then click

●

Printers. Double-click the device icon to open the window, select your print job, and then click Delete.

Windows XP: Click Start, and then click Printers and Faxes. Double-click the icon for the

●

device to open the window, right-click the print job that you want to cancel, and then click

Cancel.

Macintosh print queue: Open the print queue by double-clicking the device icon in the dock.

●

Then highlight the print job and click Delete.

42 Chapter 5 Printing ENWW

6 Copy

Starting a copy job

●

Canceling a copy job

Adjusting the copy quality

●

Adjusting the lighter/darker (contrast) setting

●

Reducing or enlarging copies

●

Changing the number of copies

●

Copying onto media of different types and sizes

Copying two-sided documents

●

Copying photos and books

●

Viewing copy settings

●

ENWW 43

Starting a copy job

To make copies with the device, use the following instructions.

1. Lift the scanner lid, and then load your document face-down (one page at a time) with the upper-

left corner of the document located in the lower-right corner of the scanner glass.

2. Press Start Copy on the device control panel to start copying.

3. Repeat the process for each copy.

For more detailed instructions about loading documents to copy, see

scan.

Canceling a copy job

To cancel a copy job, press Cancel on the device control panel. If more than one process is running, pressing Cancel clears the process that currently appears on the control-panel display.

NOTE If you cancel a copy job, remove the document from the flatbed scanner.

Adjusting the copy quality

Five copy-quality settings are available: Draft,Text, Mixed, Film photo, and Picture.

Text: This setting is the best for items that contain mostly text. This is the default setting.

●

Film photo: This setting is the best for photographs.

●

Picture: This setting is the best for graphics.

●

● Mixed: This setting is the best for documents that include both text and graphics.

Draft: This setting is the best for conserving toner.

●

documents

copy

44 Chapter 6 Copy ENWW

To adjust the copy quality for the current job

1. On the device control panel, press More Copy Settings twice to see the current quality setting

for the copy.

2. Use the < or the > button to scroll through the quality setting options.

3. Select a setting, and then press Start Copy to save the selection and immediately start the copy

job, or press Menu/Enter to save the selection without starting the job.

NOTE The change in the setting remains active for about two minutes after the copy job

has been completed. During this time, Settings=Custom appears on the device controlpanel display.

To adjust the default copy quality

1. On the device control panel, press Menu/Enter.

2. Use the < or the > button to select Copy setup, and then press Menu/Enter.

3. Press Menu/Enter to select Default Quality.

4. Use the < or the > button to scroll through the choices.

5. Press Menu/Enter to save the selection.

ENWW Adjusting the copy quality 45

Adjusting the lighter/darker (contrast) setting

The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following procedure to change the contrast for the current copy job only.

To adjust the lighter/darker setting for the current job

1. On the device control panel, press Lighter/Darker to see the current contrast setting.

2. Use the < or the > button to adjust the setting. Move the slider to the left to make the copy

lighter than the original, or move the slider to the right to make the copy darker than the original.

3. Press Start Copy to save the selection and immediately start the copy job, or press Menu/Enter

to save the selection without starting the job.

NOTE The change in the setting remains active for about two minutes after the copy job

has been completed. During this time, Settings=Custom appears on the device controlpanel display.

To adjust the default lighter/darker setting

NOTE The default lighter/darker setting affects all copy jobs.

1. On the device control panel, press Menu/Enter.

2. Use the < or the > button to select Copy setup, and then press Menu/Enter.

3. Use the < or the > button to select Def. Light/dark, and then press Menu/Enter.

4. Use the < or the > button to adjust the setting. Move the slider to the left to make all of the

copies lighter than the original, or move the slider to the right to make all of the copies darker than the original.

5. Press Menu/Enter to save the selection.

46 Chapter 6 Copy ENWW

Reducing or enlarging copies

The device can reduce copies to as little as 25% of the original size or enlarge copies to as much as 400% of the original size.

Reduction/enlargement settings

Original=100%

●

A4 > Ltr=94%

●

Ltr > A4=97%

●

Full page=91%

●

● 2 pages/sheet

4 pages/sheet

●

Custom: 25-400%

●

NOTE For information about using the 2 pages/sheet or 4 pages/sheet setting, see

Copying multiple pages on one sheet of paper.

Adjusting the copy size

To reduce or enlarge copies for the current job

1. On the device control panel, press More Copy Settings.

2. Use the < or the > button to select Reduce/Enlarge, and then press Menu/Enter.

3. Use the < or the > button to select the size to which you would like to reduce or enlarge the

copies in this job.

NOTE If you select Custom: 25-400%, use the < or the > button to adjust the

percentage.

4. Press Start Copy to save the selection and immediately start the copy job, or press Menu/Enter

to save the selection without starting the job.

NOTE The change in the setting remains active for about two minutes after the copy job has

been completed. During this time, Settings=Custom appears on the device control-panel display.

You must change the default media size in the media input tray to match the output size, or part of your copy might be cut off.

ENWW Reducing or enlarging copies 47

To adjust the default copy size

NOTE The default copy size is the size to which copies are normally reduced or enlarged. If

you keep the factory default size setting of Original=100%, all copies will be the same size as the original document.

1. On the device control panel, press Menu/Enter.

2. Use the < or the > button to select Copy setup, and then press Menu/Enter.

3. Use the < or the > button to select Def. Reduce/Enlrg, and then press Menu/Enter.

4. Use the < or the > button to select the option for how you normally want to reduce or enlarge

copies.

NOTE If you select Custom: 25-400%, type in the percentage of the original size that

you normally want for copies.

If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape).

5. Press Menu/Enter to save the selection.

Copying multiple pages on one sheet of paper

1. On the device control panel, press More Copy Settings.

2. Use the < or the > button to select Reduce/Enlarge, and then press Menu/Enter.

3. Use the < or the > button to select 2 pages/sheet or 4 pages/sheet, and then press Menu/Enter.

4. Use the < or the > button to select Portrait or Landscape, and then press Start Copy.

5. Wait for the scanner to stop scanning. The Next Page [OK] to Continue message appears.

6. Remove the original from the flatbed scanner, put the next original onto the scanner, and then

close the lid.

7. Press OK.

If you selected 2 pages/sheet, the device prints the copy with two original pages on one

●

page.

If you selected 4 pages/sheet, repeat steps 6 and 7 two more times. The device prints the

●

copy with four original pages on one page

NOTE The change in the setting remains active for about two minutes after the copy job has

been completed. During this time, Settings=Custom appears on the device control-panel display.

You must change the default media size in the media input tray to match the output size, or part of your copy might be cut off.

48 Chapter 6 Copy ENWW

Changing the number of copies

You can choose to have the default number of copies be any number from 1 to 99.

To change the number of copies for the current job

1. On the device control panel, press # Copies.

2. Use the < or the > button to adjust the number of copies, and then press Menu/Enter.

3. Press Start Copy.

NOTE The change in the setting remains active for about two minutes after the copy job

has been completed. During this time, Settings=Custom appears on the device controlpanel display.

To change the default number of copies

1. On the device control panel, press Menu/Enter.

2. Use the < or the > button to select Copy setup, and then press Menu/Enter.

3. Use the < or the > button to select Def. # of copies, and then press Menu/Enter.

4. Use the < or the > button to adjust the number of copies (between 1 and 99) that you want as

the default.

5. Press Menu/Enter to save the selection.

NOTE The factory-set default for the number of copies is 1.

ENWW Changing the number of copies 49

Copying onto media of different types and sizes

The device is set to copy on either letter- or A4-size paper, depending on the country/region in which it was purchased. You can change the size and type of media that you copy to for the current copy job or for all copy jobs.

Media-size settings

Letter

●

● Legal

●

Media-type settings

Plain

●

Preprinted

●

Letterhead

●

Transparency

●

Prepunched

●

Labels

●

● Bond

Recycled

●

Color

●

Light

●

Heavy

●

● Cardstock

Envelope

●

Rough Paper

●

To change the default media-size setting

1. On the device control panel, press Menu.

2. Use the < or the > button to select System setup, and then press Menu/Enter.

3. Use the < or the > button to select Paper setup, and then press Menu/Enter.

4. Use the < or the > button to select Def. paper size, and then press Menu/Enter.

5. Use the < or the > button to select a media size, and then press Menu/Enter.

6. Press Menu/Enter to save the selection.

50 Chapter 6 Copy ENWW

To change the default media-type setting type

1. On the device control panel, press Menu.

2. Use the < or the > button to select System setup, and then press Menu/Enter.

3. Use the < or the > button to select Paper setup, and then press Menu/Enter.

4. Use the < or the > button to select Def. paper type, and then press Menu/Enter.

5. Use the < or the > button to select a media type, and then press Menu/Enter.

6. Press Menu/Enter to save the selection.

ENWW Copying onto media of different types and sizes 51

Copying two-sided documents

Copying a two-sided original to a one-sided document

Copies resulting from these procedures are printed on one side, and need to be hand-collated.

1. Load the first page of the document to be copied face-down onto the flatbed scanner, and then

close the scanner lid.

2. Press Start Copy.

3. Flip the page on the scanner to the second side, and then close the scanner lid.

4. Press Start Copy.

5. Repeat steps 1 through 4 for each page until all of the original document pages have been

copied.

Copying a two-sided original to a two-sided document

1. Load the first page of the document to be copied face-down onto the flatbed scanner, and then

close the scanner lid.

2. Press Start Copy.

3. Flip the page on the scanner to the second side, and then close the scanner lid.

4. Remove the copied page from the output bin and place it face down into the priority input tray

with the top edge feeding into the device first.

52 Chapter 6 Copy ENWW

5. Press Start Copy.

6. Remove the copied page from the output bin, and then set it aside for manual collating.

7. Repeat steps 1 through 6, following the original document page order, until all pages of the

original are copied.

ENWW Copying two-sided documents 53

Copying photos and books

To copy a photo

1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upper-

left corner of the photo in the lower-right corner of the glass.

2. Gently close the lid.

3. Adjust the copy quality setting to Film photo. See

4. Press Start Copy.

To copy a book

1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the

lower-right corner of the glass.

Adjusting

the copy

quality.

54 Chapter 6 Copy ENWW

2. Gently close the lid.

3. Gently press down on the lid to press the book to the flatbed scanner surface.

4. Press Start Copy.

Viewing copy settings

Use the More Copy Settings button to see the copy settings for the current copy job.

1. Press More Copy Settings to see the current setting for copy contrast.

2. Continue to press More Copy Settings to scroll through the copy settings for the current copy

job. Settings should appear in the following order: copy contrast, copy quality, media size, media type, reduction/enlargement, and number of copies.

Use the < or the > button to change the settings, and then press Menu/Enter.

ENWW Viewing copy settings 55

56 Chapter 6 Copy ENWW

7 Scan

Understanding scanning methods

●

Scanning by using HP LaserJet Scan (Windows)

Canceling a scan job

●

Scanning by using other software

●

Scanning a photo or a book

●

Scanning by using optical character recognition (OCR) software

●

Scanner resolution and color

For information about a cleaning the flatbed scanner, see To clean the scanner glass.

ENWW 57

Understanding scanning methods

You can scan an item in the following ways.

Scan from the computer by using HP LaserJet Scan (Windows): In the device program

●

group, select Scan To to start HP LaserJet Scan. See

(Windows).

Scan from TWAIN-compliant software: The device is TWAIN-compliant and works with

●

Windows-based and Macintosh-based programs that support TWAIN-compliant scanning. For more information, see

Scan from Windows Imaging Application (WIA)-compliant software: The device is WIA-

●

compliant and works with Windows-based programs that support WIA-compliant scanning. For more information, see

NOTE To learn about and use text-recognition software, install the Readiris program from

the software CD-ROM. Text-recognition software is also known as optical character recognition (OCR) software.

Scanning by using other software.

Scanning by using HP LaserJet Scan

58 Chapter 7 Scan ENWW

Scanning by using HP LaserJet Scan (Windows)

For more information about tasks and settings described in this section, see the HP LaserJet Scan online Help.

For more detailed instructions about loading original documents onto the flatbed scanner, see

Loading documents to copy or scan.

1. Click Start, click All Programs, click HP, and then click HP LaserJet M1005 MFP.

2. Select Scan To to start HP LaserJet Scan.

3. Select a scanning destination.

4. Click Scan.

Canceling a scan job

To cancel a scan job, use one of the following procedures.

On the device control panel, press Cancel.

●

Click the Cancel button in the onscreen dialog box.

●

If you cancel a scan job, remove the original from the flatbed scanner.

NOTE These procedures vary with Macintosh operating systems.

ENWW Scanning by using HP LaserJet Scan (Windows) 59

Scanning by using other software

The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The device works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support TWAIN-compliant scanning devices.

Using TWAIN-compliant and WIA-compliant software

From a TWAIN-enabled or WIA-enabled program, you can open the scanning feature and scan an image directly into the open program. For more information, see the Help file or the documentation that came with your TWAIN-compliant or WIA-compliant software program.

Scanning from a TWAIN-enabled program

Generally, a software program is TWAIN-enabled if it has a command such as Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the

program is compliant or you do not know what the command is called, see the software program Help or documentation.

When scanning from a TWAIN-enabled program, the HP LaserJet Scan software program might start automatically. If the HP LaserJet Scan program starts, you can make changes while you are previewing the image. If the program does not start automatically, the image goes to the TWAINenabled program immediately.

To scan from a TWAIN-enabled program

Start the scan from within the TWAIN-enabled program. See the software program Help or documentation for information about the commands and steps to use.

Scanning from a WIA-enabled program (Windows XP or Windows Server 2003)

WIA is another way to scan an image directly into a software program, such as Microsoft Word. WIA uses Microsoft software to scan, instead of the HP LaserJet Scan software.

Generally, a software program is WIA-enabled if it has a command such as Picture/From Scanner or Camera in the Insert or File menu. If you are unsure whether the program is WIA-enabled, see the software program Help or documentation.

To scan from a WIA-enabled program

Start the scan from within the WIA-enabled program. See the software program Help or documentation for information about the commands and steps to use.

-Or-

In the Cameras and Scanner folder, double-click the device icon. This opens the standard Microsoft WIA Wizard, which enables you to scan to a file.

60 Chapter 7 Scan ENWW

Scanning a photo or a book

Use the following procedures to scan a photo or a book.

To scan a photo

1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of

the photo in the lower-right corner of the glass.

2. Gently close the lid.

3. You are now ready to scan the photo by using one of the scanning methods. See

Understanding

scanning

methods for more information.

To scan a book

1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the

lower-right corner of the glass.

ENWW Scanning a photo or a book 61

2. Gently close the lid.

3. Gently press down on the lid to press the book to the flatbed scanner surface.

4. You are now ready to scan the book by using one of the scanning methods. See Understanding

scanning methods for more information.

Scanning by using optical character recognition (OCR) software

You can use third-party OCR software to import scanned text into your preferred word-processing program for editing.

Readiris

The device software CD-ROMs include the Readiris OCR program. If you want to use the Readiris program, install it from the appropriate software CD-ROM, and then follow the instructions in the online Help.

62 Chapter 7 Scan ENWW

Scanner resolution and color

If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images:

Image clarity

●

Texture of gradations (smooth or rough)

●

Scan time

●

File size

●

Scanning resolution is measured in pixels per inch (ppi).

NOTE Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.

Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner hardware resolution to up to 1200 ppi. The software can perform an enhanced resolution up to 19,200 ppi. You can set color and grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray or color) to 24 bit (true color).

The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs.

NOTE Setting the resolution and color to a high value can create large files that take up a

large amount of disk space and slow the scanning process. Before setting the resolution and color, determine how you are going to use the scanned image.

ENWW Scanner resolution and color 63

Resolution and color guidelines

The following tables describe the recommended resolution and color settings for different types of scan jobs.

Resolution

Intended use Recommended resolution Recommended color settings

E-mail 150 ppi

Edit text 300 ppi

Print (graphics or text) 600 ppi for complex graphics, or if you

want to significantly enlarge the document

300 ppi for normal graphics and text

150 ppi for photos

Display on screen 75 ppi

Color

Setting Recommended use

Black and White, if the image

●

does not require smooth gradation

Grayscale, if the image requires

●

smooth gradation

Color, if the image is in color

●

Black and White

●

Black and White for text and line art

●

Grayscale for shaded or colored

●

graphics and photos

Color, if the image is in color

●

Black and White for text

●

Grayscale for graphics and photos

●

Color, if the image is in color

●

Color Use this setting for high-quality color photos or documents in

Black and White Use this setting for text documents.

Grayscale Use this setting when file size is an issue or when you want

which the color is important.

a document or photograph to be scanned quickly.

64 Chapter 7 Scan ENWW

8 Managing and maintaining the device

Information pages

●

Managing supplies

Cleaning the device

●

Changing the print cartridge

●

ENWW 65

Information pages

Information pages reside within the device memory. These pages help to diagnose and solve problems with the device.

Page name Description Instructions

Demo page

Menu structure

Configuration report

The Demo page prints a sample page that allows you to inspect the device print quality.

The Menu structure is a “map” of the controlpanel menu commands.

The Configuration report lists the current settings and properties of the device.

1. Product Information. This section

contains basic information about the device, such as the product name, the serial number, and memory information.

2. Product Settings. This section lists

information that is gathered during software installation.

3. Paper Settings. This section lists

information about the media type for each tray and about the type settings for all the media that the device supports.

1. On the device control panel, press Menu/Enter.

2. Use the < or the > button to select Reports, and

then press Menu/Enter.

3. Press Menu/Enter to select Demo page.

1. On the device control panel, press Menu/Enter.

2. Use the < or the > button to select Reports, and

then press Menu/Enter.

3. Use the < or the > button to select Menu

structure, and then press Menu/Enter.

1. On the device control panel, press Menu/Enter.

2. Use the < or the > button to select Reports, and

then press Menu/Enter.

3. Use the < or the > button to select Config

report, and then press Menu/Enter.

4. Copy Settings. This section lists the

device default copy settings.

5. Counters. This section shows the

number of print, copy, and scan jobs performed by the device.

6. Status Log. This section contains

information about device errors.

66 Chapter 8 Managing and maintaining the device ENWW

Managing supplies

Checking supplies status

If the supplies levels are low, you can order supplies through your local HP dealer, by telephone, or online. See order online.

Storing supplies

Follow these guidelines for storing print cartridges:

Do not remove the print cartridge from its package until you are ready to use it.

●

● See Environmental specifications for operating and storage temperature ranges.

Store the supply in a horizontal position.

●

Store the supply in a dark, dry location away from heat and magnetic sources.

●

Replacing and recycling supplies

Accessories and ordering information for part numbers. See www.hp.com/go/ljsupplies to

CAUTION To prevent damage, do not expose the print cartridge to light for more than a

few minutes.

To install a new HP print cartridge, follow the instructions that are included in the box that contains the new supply, or see the getting started guide.

To recycle supplies, place the used supply in the box in which the new supply arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item. See more information about HP's recycling program.

HP LaserJet printing supplies for

HP policy on non-HP supplies

Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repairs required as a result of using a non-HP supply will not be covered under the warranty.

HP fraud hotline

Call the HP fraud hotline if the device indicates that the print cartridge is not an HP print cartridge and you think that it is genuine. HP will help determine if the product is genuine and take steps to resolve the problem.

Your print cartridge might not be a genuine HP one if you notice the following issues:

You are experiencing a large number of problems with the print cartridge.

●

The print cartridge does not look like it usually does (for example, the pull tab or the box is

●

different).

In the United States, call toll-free: 1-877-219-3183.

ENWW Managing supplies 67

Outside the United States, you can call collect. Dial the operator and ask to place a collect call to this telephone number: 1-770-263-4745. If you do not speak English, a representative at the HP fraud hotline who speaks your language will assist you. Or, if someone who speaks your language is not available, a language line interpreter will connect approximately one minute after the beginning of the call. The language line interpreter is a service that will translate between you and the representative for the HP fraud hotline.

68 Chapter 8 Managing and maintaining the device ENWW

Cleaning the device

To clean the exterior

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.

To clean the scanner glass

Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy.

1. Turn off the device, unplug the power cord from the electrical socket, and raise the lid.

2. Clean the glass by using a soft cloth or sponge that has been moistened with nonabrasive glass

cleaner.

CAUTION Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon

tetrachloride on any part of the device; these can damage the device. Do not place liquids directly on the glass. They might seep under it and damage the device.

3. To prevent spotting, dry the glass by using a chamois or cellulose sponge.

To clean the lid backing

Minor debris can accumulate on the white document lid backing that is located underneath the scanner lid.

1. Turn off the device, unplug the power cord from the electrical socket, and raise the lid.

ENWW Cleaning the device 69

2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened

with a mild soap and warm water.

3. Wash the backing gently to loosen debris; do not scrub the backing.

4. Dry the backing by using a chamois or soft cloth.

CAUTION Do not use paper-based wipes because they might scratch the backing.

5. If this does not clean the backing well enough, repeat the previous steps and use isopropyl

alcohol to dampen the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol.

To clean the paper path

The device features a special cleaning mode to clean the paper path.

1. On the device control panel, press Menu/Enter.

2. Use the < or the > button to select Service, and then press Menu/Enter.

3. Use the < or the > button to select Cleaning Mode, and then press Menu/Enter.

A page feeds through the device slowly. Discard the page when the process is completed.

4. Load plain letter or A4 paper when you are prompted.

5. Press Menu/Enter again to confirm and begin the cleaning process.

A page feeds through the device slowly. Discard the page when the process is completed.

70 Chapter 8 Managing and maintaining the device ENWW

Changing the print cartridge

1. Open the print-cartridge door.

2. Grasp the handle on the print cartridge and then pull the cartridge straight out to remove it. See

the recycling information inside the print cartridge box.

3. Remove the new print cartridge from its packaging, remove the cover from the print cartridge,

and then pull the tab straight out to remove the sealing tape.

ENWW Changing the print cartridge 71

4. Insert the cartridge into the device until it is firmly in place.

5. Close the print-cartridge door.

CAUTION If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in

cold water. Hot water sets toner into the fabric.

72 Chapter 8 Managing and maintaining the device ENWW

9 Problem solving

Problem-solving checklist

●

Clearing jams

Control-panel messages

●

Print problems

●

Copy problems

●

Scan problems

●

Control-panel display problems

Solving common Macintosh problems

●

Problem-solving tools

●

ENWW 73

Problem-solving checklist

Follow these steps when trying to solve a problem with the device.

Step number

1 Is the power on?

2 Does Ready appear in the

3 Do information pages print?

Verification step Possible problems Solutions

When the device is connected to a grounded power source and is turned on, the control panel shows Initializing..., and the main motor rotates for approximately 10 seconds.

device control panel?

The control panel should function without error messages.

Print a Configuration report. See

Information pages.

No power due to failed power source, cable, switch, or fuse.

Motor does not rotate. 1. Verify that the print cartridge is

Control panel shows an error. See Control-panel messages for a list of

An error message appears on the controlpanel display.

Media does not move smoothly through the device paper path.

1. Verify that the device is plugged in.

2. Verify that the power cable is

functional and that the power switch is on.

3. Check the power source by plugging

the device directly into the wall or into a different outlet.

installed correctly. See

print cartridge.

2. Verify that the top cover is closed.

common messages that will help you correct the error.

If the error persists, contact HP Customer Care. See support flyer that came in the device box.

See Control-panel messages for a list of common messages that will help you correct the error.

Make sure that media that meets HP specifications. See

HP Customer Care or the

Changing the

Media specifications

4 Does the device copy?

Place the Configuration report on the flatbed scanner and make a copy.

Clean the paper path. See

paper path.

Poor print quality. See Print quality problems.

If the error persists, contact HP Customer Care. See support flyer that came in the device box.

Poor copy quality from the flatbed.

If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.

1. Clean the flatbed glass. See To clean

2. If, after performing the maintenance,

HP Customer Care or the

the scanner glass.

the problem persists, see

problems.

To clean the

Copy

74 Chapter 9 Problem solving ENWW

Step number

Verification step Possible problems Solutions

5 Does the device print from

the computer?

Connect the USB cable to the device and the computer. Use a word-processing program to send a print job to the device.

6 Does the device scan to the

computer?

Initiate a scan from the basic desktop software at your computer.

Software is not installed correctly or an error occurred during software installation.

The cable is not connected correctly. Reconnect the cable.

An incorrect driver is selected. Select the proper driver.

Other devices are connected to the USB port.

There is a port driver problem in Microsoft Windows.

If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.

The cable is not connected correctly.

Software is not installed correctly or an error occurred during software installation.

If the error persists, turn off the device and then turn on the device.

If the error still persists, contact HP Customer Care. See support flyer that came in the device box.

Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting.

Disconnect the other devices and try again to print.

Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting.

Reconnect the cable.

Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting.

HP Customer Care or the

ENWW Problem-solving checklist 75

Clearing jams

This section contains instructions for clearing jams from the device.

Causes of jams

Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events:

The input trays are loaded improperly or overfilled, or the media guides are not set properly.

●

Media is added to or removed from an input tray during a print job or an input tray is removed

●

from the device during a print job.

The cartridge door is opened during a print job.

●

● Too many sheets have accumulated in the output area, or sheets are blocking the output area.

The print media that is being used does not meet HP specifications. See

●

The media is damaged or has foreign objects attached to it, such as staples or paper clips.

●

The environment in which the print media was stored is too humid or too dry. See

●

storage environment.

Media specifications.

Printing and

Tips to avoid jams

Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of

●

print media that you are using.

Verify that the media guides are properly adjusted.

●

Check that the input tray is securely in place.

●

Do not add print media into the input tray while the device is printing.

●

Use only HP-recommended media types and sizes. See

●

information about print media types.

Do not let print media stack up in the output bin. The print media type and the amount of toner

●

used affect the output bin capacity.

Check the power connection. Make sure that the power cord is firmly connected to both the

●

device and the power supply box. Plug the power cord into a grounded power outlet.

Media specifications for more

76 Chapter 9 Problem solving ENWW

Where to look for jams

Jams can occur in these locations:

Input trays

●

Output area

●

Print-cartridge area

●

Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the device.

Loose toner might remain in the device after a jam. This problem typically resolves itself after a few sheets have been printed.

ENWW Clearing jams 77

Input trays

CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove

jams. Damage caused by sharp objects will not be covered by the warranty.

When removing jammed media, pull the jammed media straight away from the device. Pulling jammed media out of the device at an angle can damage the device.

1. Pull any visible jammed media out of the priority input tray.

2. Open tray 1 and pull any visible jammed media out of the device.

3. If no media is visible, open the print-cartridge door, remove the print cartridge, and then

carefully pull the media up and out of the device.

78 Chapter 9 Problem solving ENWW

4. Replace the print cartridge and close the print-cartridge door.

5. Close tray 1.

ENWW Clearing jams 79

Output bin

CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove

jams. Damage caused by sharp objects will not be covered by the warranty.

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.

Print-cartridge area

CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove

jams. Damage caused by sharp objects will not be covered by the warranty.

When removing jammed media, pull the jammed media straight away from the device. Pulling jammed media out of the device at an angle can damage the device.

1. Open the print-cartridge door, and remove the print cartridge.

CAUTION To prevent damage to the print cartridge, minimize its exposure to direct light.

80 Chapter 9 Problem solving ENWW

2. With both hands, grasp the side of the media that is most visible (this includes the middle), and

carefully pull it free from the device.

3. Replace the print cartridge and close the print-cartridge door.

ENWW Clearing jams 81

Control-panel messages

The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the device is receiving print data or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action.

Alert and warning messages

Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing Menu/Enter to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the device will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.

Alert and warning message tables

Control panel message Description Recommended action

Device error Press [OK] The device experienced an internal

communication error.

Jam in print paper path

alternates with

Open door and clear jam

Page too complex Press [OK] The device could not print the current page

Printer jam clear paper path The device has detected a jam in the input

Settings cleared The device has cleared job settings. Re-enter any appropriate job settings.

The device has detected a jam in the paper path.

because of its complexity.

trays.

This is a warning message only. Job output might be affected.

Clear the jam from the area indicated on the device control panel, and then follow the control panel instructions. See

jams.

Press Menu/Enter to clear the message.

Allow the device to finish the job, or press

Cancel to cancel the job.

Clear the jam from the area indicated on the device control panel, and then follow the control panel instructions. See

jams.

Clearing

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Critical error messages

Critical error messages can indicate some kind of failure. Restarting the device might fix the problem. If a critical error persists, the device might require service.

Critical error message tables

Control panel message Description Recommended action

50.1 Fuser Error Turn off then on The device has experienced an internal

hardware error.

50.2 Fuser Error Turn off then on The device has experienced an internal hardware error.

50.3 Fuser Error Turn off then on The device has experienced an internal hardware error.

1. Turn off the power by using the power

switch, and then wait at least 30 seconds.

2. If a surge protector is being used,

remove it. Plug the device directly into the wall socket.

3. Turn on the power and wait for the

device to initialize.

If the error persists, contact HP Customer Care. See support flyer that came in the device box.

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on.

If the error persists, contact HP Customer Care. See support flyer that came in the device box.

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

HP Customer Care or the

If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on.

50.8 Fuser Error Turn off then on The device has experienced an internal hardware error.

If the error persists, contact HP Customer Care. See support flyer that came in the device box.

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on.

HP Customer Care or the

ENWW Control-panel messages 83

Control panel message Description Recommended action

If the error persists, contact HP Customer Care. See support flyer that came in the device box.

50.9 Fuser Error Turn off then on The device has experienced an internal hardware error.

52 Scanner Error Turn off then on The device has experienced a scanner error. Turn off the power by using the power

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on.

If the error persists, contact HP Customer Care. See support flyer that came in the device box.

switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on.

If the error persists, contact HP Customer Care. See support flyer that came in the device box.

HP Customer Care or the

54.1C Error Turn off then on The device has experienced an internal hardware error.

Engine comm. Error The device has experienced an internal

hardware error.

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.

If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on.

If the error persists, contact HP Customer Care. See support flyer that came in the device box.

1. Turn off the power by using the power

2. If a surge protector is being used,

3. Turn on the power and wait for the

If the error persists, contact HP Customer Care. See support flyer that came in the device box.

HP Customer Care or the

switch, and then wait at least 30 seconds.

remove it. Plug the device directly into the wall socket.

device to initialize.

HP Customer Care or the

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Print problems

Print quality problems

Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues.

NOTE If you are having copy problems, see Copy problems.

Improving print quality

Use the print-quality settings to prevent print-quality problems.

Understanding print-quality settings

Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are printed. You can also use the print-quality settings to optimize the print quality for a specific media type.

You can change the settings in the device properties to accommodate the types of jobs that you are printing. The following settings are available, depending on the printer driver that you are using:

600 dpi

●

FastRes 1200: This setting produces the same resolution as the default setting, but you can

●

change the scale patterns.

NOTE Changing the resolution can change the formatting of your text.

To temporarily change print-quality settings

To change the print-quality settings only for the current software program, open the properties through the Print Setup menu in the program that you are using to print.

To change print-quality settings for all future jobs

NOTE For Macintosh instructions, see Changing printer-driver settings for more information.

For Windows 2000:

1. In the Windows system tray, click Start, select Settings, and then click Printers.

2. Right-click the device icon.

3. Click Properties (in Windows 2000, you can also click Printing Preferences).

4. Change the settings, and click OK.

For Windows XP:

1. In the Windows system tray, click Start, and then click Printers and Faxes.

2. Right-click the device icon.

ENWW Print problems 85

3. Click Properties, or click Printing Preferences.

4. Change the settings, and click OK.

Identifying and correcting print defects

Use the checklist and print-quality issues charts in this section to solve print-quality problems.

Print-quality checklist

General print-quality problems can be solved by using the following checklist:

1. Make sure that the paper or print media that you are using meets HP specifications. See

Media

specifications. Generally, smoother paper provides better results.

2. If you are using a special print media such as labels, transparencies, glossy, or letterhead,

ensure that you have printed by type. See

3. Print a Configuration report at the device control panel. See

If the page did not print correctly, the problem is with the hardware. Contact HP Customer

●

Care. See

HP Customer Care or the flyer that came in the device box.

Controlling print jobs.

Information pages.

4. Print a Demo page from the device control panel. If the page prints, the problem is with the

printer driver.

Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog

●

box to install the correct driver.

5. Try printing from a different program. If the page prints correctly, the problem is with the

program from which you were printing.

6. Restart the computer and the device and try printing again. If the problem is not resolved, see General print-quality issues.

General print-quality issues

The following examples depict letter-size paper that has passed through the device short-edge-first. These examples illustrate problems that would affect all of the pages that you print. The topics that follow list the typical cause and solution for each of these examples.

Problem Cause Solution

Print is light or faded.

The media might not meet HP specifications.

The print cartridge might be low. Replace the print cartridge. See

If the whole page is light, the print density adjustment is too light or EconoMode might be turned on.

Use media that meets HP specifications. See

specifications.

Changing the print cartridge.

If the print cartridge is not low or empty, inspect the toner roller to see if the roller is damaged. If it is, replace the print cartridge.

Adjust the print density, and disable EconoMode in the device Properties.

Media

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Problem Cause Solution

Toner specks appear.

Dropouts appear.

The media might not meet HP specifications.

The paper path might need cleaning. Clean the paper path. See To clean the

A single sheet of print media might be defective.

The moisture content of the paper is uneven or the paper has moist spots on its surface.

The paper lot is flawed. The manufacturing processes can cause some areas to reject toner.

The print cartridge might be defective. Replace the print cartridge. See

Use media that meets HP specifications. See

specifications.

paper path.

Try reprinting the job.

Try different paper, such as highquality paper that is intended for laser printers. See

Changing the print cartridge.

If the error persists, contact HP Customer Care. See

Care or the support flyer that came in

the device box.

Media specifications.

Media

HP Customer

Vertical streaks or bands appear on the page.

The amount of background toner shading becomes unacceptable.

The print cartridge might be low or defective.

The media might not meet HP specifications.

The priority input tray might be installed incorrectly.

Very dry (low humidity) conditions can increase the amount of background shading.

The print cartridge might be low. Replace the print cartridge. See

Replace the print cartridge. See

Changing the print cartridge.

Use a different paper with a lighter basis weight. See

Make sure that the priority input tray is in place.

Check the device environment.

Changing the print cartridge.

Media specifications.

ENWW Print problems 87

Problem Cause Solution

Toner smears appear on the media.

The toner smears easily when touched.

The media might not meet HP specifications.

If toner smears appear on the leading edge of the paper, the media guides are dirty, or debris has accumulated in the print path.

The print cartridge might be low. Replace the print cartridge. See

The fuser temperature might be too low. In the printer driver, make sure the

The device is not set to print on the type of media on which you want to print.

The media might not meet HP specifications.

The paper path might need cleaning. Clean the device. See Cleaning the

The power source might be defective. Plug the device directly into an AC

Use media that meets HP specifications. See

specifications.

Clean the media guides and the paper path. See

Changing the print cartridge.

appropriate media type is selected.

In the printer driver, select the Paper tab and set Type is to match the type of media on which you are printing. Print speed might be slower if you are using heavy paper.

Use media that meets HP specifications. See

specifications.

device.

outlet instead of into a power strip.

To clean the paper path.

Media

Marks repeatedly appear at even intervals on the page.

The printed page contains misformed characters.

The print cartridge might be low. Replace the print cartridge. See

The device is not set to print on the type of media on which you want to print.

Internal parts might have toner on them. The problem typically corrects itself

The paper path might need cleaning. Clean the device. See Cleaning the

The print cartridge might be damaged. If a repetitive mark occurs at the same

The media might not meet HP specifications.

If characters are incorrectly formed so that they produce a wavy effect, the laser scanner might need service.

Changing the print cartridge.

In the printer driver, make sure that the appropriate media type is selected. Print speed might be slower if you are using heavy paper.

after a few more pages.

device.

spot on the page, install a new HP print cartridge. See

cartridge.

Use a different paper, such as highquality paper that is intended for laser printers. See

Verify that the problem also occurs on the Configuration report. If so, contact HP Customer Care. See

Care or the support flyer that came in

the device box.

Changing the print

Media specifications.

HP Customer

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Problem Cause Solution

The printed page is curled or wavy.

Text or graphics are skewed on the printed page.

The device is not set to print on the type of media on which you want to print.

The media might have been in the input tray too long.

The paper path is curling the media. Use the Less paper curl setting. See

The media might not meet HP specifications.

Both high temperature and humidity can cause paper curl.

The media might be loaded incorrectly or the input tray might be too full.

The media might not meet HP specifications.

In the printer driver, make sure the appropriate media type is selected.

If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.

Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.

Reducing paper curl.

Use a different paper, such as highquality paper that is intended for laser printers. See

Check the device environment.

Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See

Use a different paper, such as highquality paper that is intended for laser printers. See

Media specifications.

Loading media.

Media specifications.

The printed page contains wrinkles or creases.

The media might be loaded incorrectly or the input tray might be too full.

The media might not meet HP specifications.

The paper path is curling the media. Use the Less paper curl setting. See

Air pockets inside envelopes can cause them to wrinkle.

Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray.

Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See

Use a different paper, such as highquality paper that is intended for laser printers. See

Reducing paper curl.

Remove the envelope, flatten it, and try printing again.

Loading media.

Media specifications.

ENWW Print problems 89

Problem Cause Solution

Toner appears around the printed characters.

An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field).

The media might be loaded incorrectly. Turn over the stack of paper in the tray.

If large amounts of toner have scattered around the characters, the paper might have high resistivity.

Software settings might affect image printing.

The order of images printed might affect printing.

A power surge might have affected the device.

Use a different paper, such as highquality paper that is intended for laser printers. See

In your software program, change the tone (darkness) of the field in which the repeated image appears.

In your software program, rotate the whole page 180° to print the lighter image first.

Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page.

If the defect occurs later in a print job, turn the device off for 10 minutes, and then turn on the device to restart the print job.

Media specifications.

Media-handling problems

Use the information in this section when the device experiences media-handling problems.

Print-media guidelines

For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears,

●

spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.

For best-quality printing, use a smooth type of paper. Generally, smoother media produces

●

better results. For more information, see

If you are unsure what type of paper you are loading (such as bond or recycled), check the label

●

on the package of paper.

Do not use media that is designed for Inkjet printers only. Use media that is designed for

●

LaserJet printers.

Do not use letterhead paper that is printed with low-temperature inks, such as those used in

●

some types of thermography.

Media specifications.

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HP (Hewlett-Packard) M1005 MFP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Device basics

Device features

Device parts

Front view

Back view

Control panel

2 Software

Minimum system requirements

Supported operating systems

Software installation

Printer driver

Printer-driver Help

Changing printer-driver settings

Software for Windows

HP LaserJet Scan software

Installing Windows device software

Uninstalling Windows device software

Software for Macintosh

Installing Macintosh device software

Uninstalling Macintosh device software

3 Media specifications

General guidelines

Choosing paper and other media

HP media

Media to avoid

Media that can damage the device

Guidelines for using media

Paper

Colored paper

Custom-size media

Labels

Label construction

Transparencies

Envelopes

Envelope construction

Envelopes with double-side seams

Envelopes with adhesive strips or flaps

Envelope storage

Card stock and heavy media

Card stock construction

Card stock guidelines

Letterhead and preprinted forms

Supported media weights and sizes

Printing and storage environment

4 Using the device

Loading media

Loading documents to copy or scan

Loading input trays

Priority input tray

Main input tray (tray 1)

Controlling print jobs

Print-settings priorities

Selecting a source

Selecting a type or size

Using the device control panel

Changing the control-panel display language

Changing the default media size and type

To change the default media size

To change the default media type

5 Printing

Using features in the Windows printer driver

Creating and using quick sets

Creating and using watermarks

Resizing documents

Setting a custom paper size from the printer driver

Using different paper and printing covers

Printing a blank first page or last page

Printing multiple pages on one sheet of paper

Printing on both sides

Using features in the Macintosh printer driver

Creating and using presets

Printing a cover page (Macintosh)

Printing multiple pages on one sheet of paper (Macintosh)

Printing on both sides (Macintosh)

Printing on special media

Using archive print