HP LJ P4010 Service Manual
HP LaserJet P4010 and P4510 Series Printers
Service Manual
HP LaserJet P4010 and P4510 Series Printers
Service Manual
Copyright and License
© 2008 Copyright Hewlett-Packard
Development Company, L.P.
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construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number: CB506-91004
Edition 1, 8/2008
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Table of contents
1 Product basics
Quick access to product information .................................................................................................... 2
Product comparison ............................................................................................................................. 3
HP LaserJet P4014 models ................................................................................................. 3
HP LaserJet P4015 models ................................................................................................. 4
HP LaserJet P4515 models ................................................................................................. 5
Product features ................................................................................................................................... 6
Product walkaround .............................................................................................................................. 8
Front view ............................................................................................................................ 8
Rear view ............................................................................................................................. 8
Interface ports .................................................................................................................... 10
Model and serial-number label location ............................................................................. 11
Supported operating systems ............................................................................................................. 12
Supported product software ............................................................................................................... 13
Software included with the product .................................................................................... 13
Software for Windows ....................................................................................... 13
HP Web Jetadmin ............................................................................. 13
Embedded Web server ..................................................................... 13
HP Easy Printer Care ....................................................................... 14
Software for Macintosh ..................................................................................... 14
HP Printer Utility ............................................................................... 14
Supported printer drivers ................................................................................................... 16
Supported printer drivers for Windows .............................................................. 16
Supported printer drivers for Macintosh ............................................................ 16
Software for other operating systems ................................................................................ 17
Connectivity ........................................................................................................................................ 18
Supported network protocols ............................................................................................. 18
2 Control panel
Control-panel layout ........................................................................................................................... 20
Use the control-panel menus ............................................................................................................. 22
Show Me How menu .......................................................................................................................... 23
Retrieve Job menu ............................................................................................................................. 24
Information menu ............................................................................................................................... 25
ENWW iii
Paper Handling menu ......................................................................................................................... 26
Configure Device menu ...................................................................................................................... 27
Printing submenu ............................................................................................................... 27
Print Quality submenu ....................................................................................................... 30
System Setup submenu ..................................................................................................... 33
Stapler Stacker submenu .................................................................................................. 37
MBM-5 (multi-bin mailbox) submenu ................................................................................. 37
I/O submenu ...................................................................................................................... 38
Resets submenu ................................................................................................................ 44
Diagnostics menu ............................................................................................................................... 45
Service menu ..................................................................................................................................... 46
3 Paper and print media
Supported paper and print media sizes .............................................................................................. 48
Supported paper and print media types ............................................................................................. 50
Supported paper types for input options ............................................................................ 50
Supported paper types for output options .......................................................................... 51
Tray and bin capacity ......................................................................................................................... 52
Special paper or print media guidelines ............................................................................................. 53
Load trays ........................................................................................................................................... 54
Paper orientation for loading trays ..................................................................................... 54
Load Tray 1 ....................................................................................................................... 56
Load Tray 2 or an optional 500-sheet tray ......................................................................... 57
Load an optional 1,500-sheet tray .................................................................................... 59
Configure trays ................................................................................................................................... 61
Configure a tray when loading paper ................................................................................. 61
Configure a tray to match print job settings ....................................................................... 61
Configure a tray by using the Paper Handling menu ......................................................... 62
Select the paper by source, type, or size ........................................................................... 62
Use paper output options .................................................................................................................. 63
Print to the top (standard) output bin ................................................................................. 63
Print to the rear output bin ................................................................................................. 63
Print to the optional stacker or stapler/stacker ................................................................... 64
Print to the 5-bin mailbox ................................................................................................... 64
Load letterhead, preprinted, or prepunched paper ............................................ 54
Load envelopes ................................................................................................. 55
Source ............................................................................................................... 62
Type and size .................................................................................................... 62
4 Manage and maintain the product
Print the information and show-me-how pages .................................................................................. 66
Use the HP Easy Printer Care software ............................................................................................. 68
Open the HP Easy Printer Care software .......................................................................... 68
iv ENWW
HP Easy Printer Care software sections ............................................................................ 68
Use the embedded Web server .......................................................................................................... 71
Open the embedded Web server by using a network connection ..................................... 71
Embedded Web server sections ........................................................................................ 72
Use HP Web Jetadmin software ........................................................................................................ 74
Use security features .......................................................................................................................... 75
IP Security ......................................................................................................................... 75
Secure the embedded Web server .................................................................................... 75
Secure stored jobs ............................................................................................................. 75
Lock the control panel menus ............................................................................................ 76
Lock the formatter cage ..................................................................................................... 77
Manage supplies ................................................................................................................................ 78
Supplies life ....................................................................................................................... 78
Approximate print-cartridge replacement intervals ............................................................ 78
Manage the print cartridge ................................................................................................. 78
Print-cartridge storage ....................................................................................... 78
Use genuine HP print cartridges ....................................................................... 78
HP policy on non-HP print cartridges ................................................................ 78
Print-cartridge authentication ............................................................................ 79
HP fraud hotline and Web site .......................................................................... 79
Replace supplies and parts ............................................................................................... 79
Supply replacement guidelines ......................................................................... 79
Change the print cartridge ................................................................................. 80
Load staples ...................................................................................................... 82
Perform preventive maintenance ...................................................................... 83
Reset the maintenance-kit counter ................................................... 83
Install memory, internal USB devices, and external print server cards ............................. 84
Overview ........................................................................................................... 84
Install memory ................................................................................................... 84
Install product memory ..................................................................... 84
Check DIMM installation ................................................................................... 88
Save resources (permanent resources) ........................................................... 88
Enable memory for Windows ............................................................................ 89
Install internal USB devices .............................................................................. 90
Install HP Jetdirect print server cards ............................................................... 93
Install an HP Jetdirect print server card ............................................ 93
Remove an HP Jetdirect print server card ........................................ 94
Clean the product .............................................................................................................. 95
Clean the exterior .............................................................................................. 95
Clean the paper path ......................................................................................... 95
Clean the paper path automatically ................................................................... 95
Upgrade the firmware ........................................................................................................ 96
Determine the current firmware version ............................................................ 96
Download new firmware from the HP Web site ................................................. 96
ENWW v
5 Theory of operation
Basic operation ................................................................................................................................. 102
Major print systems .......................................................................................................... 102
Internal components ........................................................................................................ 103
Operating sequence ........................................................................................................ 106
Engine-control system ...................................................................................................................... 107
DC controller PCA ........................................................................................................... 107
Motors and fans ............................................................................................................... 108
Laser/scanner system ...................................................................................................................... 113
Laser failure detection ..................................................................................................... 114
Image-formation system ................................................................................................................... 115
Image-formation process ................................................................................................. 115
Pickup, feed, and delivery system .................................................................................................... 121
Pickup-and-feed block ..................................................................................................... 122
Fuser/delivery block ......................................................................................................... 123
Transfer the new firmware to the product ......................................................... 96
Use FTP to upload the firmware through a browser ......................... 96
Use FTP to upgrade the firmware on a network connection ............ 97
Use HP Web Jetadmin to upgrade the firmware .............................. 98
Use Microsoft Windows commands to upgrade the firmware .......... 98
Upgrade the HP Jetdirect firmware ................................................................... 98
Failure detection .............................................................................................. 109
Motor failure .................................................................................... 109
Fan motor failure ............................................................................ 109
Engine power supply ....................................................................................... 109
Fuser-control circuit ........................................................................ 109
Low-voltage power supply .............................................................. 111
High-voltage power supply ............................................................. 111
Overcurrent/overvoltage protection ................................................ 112
Block 1: Latent image formation ...................................................................... 116
Step 1: Primary charging ................................................................ 116
Step 2: Laser-beam exposure ........................................................ 117
Block 2: Developing ........................................................................................ 117
Step 3: Developing ......................................................................... 117
Block 3: Transfer ............................................................................................. 117
Step 4: Transfer .............................................................................. 118
Step 5: Separation .......................................................................... 118
Block 4: Fusing ................................................................................................ 118
Step 6: Fusing ................................................................................ 119
Block 5: Drum cleaning ................................................................................... 119
Step 7: Drum cleaning .................................................................... 119
Step 8: Drum charge elimination .................................................... 119
vi ENWW
Paper trays ...................................................................................................................... 123
Printing from Tray 1 ......................................................................................... 123
Printing from Tray 2 ......................................................................................... 123
Formatter system ............................................................................................................. 123
Sleep mode ..................................................................................................... 124
Resolution Enhancement technology .............................................................. 124
EconoMode ..................................................................................................... 124
Input/output ..................................................................................................... 125
USB ................................................................................................ 125
Embedded print server ................................................................... 125
Expanded I/O .................................................................................. 125
Hard-disk accessory ....................................................................... 125
CPU ................................................................................................ 125
Product memory .............................................................................................. 125
Read-only memory ......................................................................... 125
Random-access memory ................................................................ 125
DIMM slot ....................................................................................... 125
Nonvolatile memory ........................................................................ 126
Memory Enhancement technology ................................................. 126
PJL overview ................................................................................................... 126
PML ................................................................................................................. 126
Control panel ................................................................................................... 126
6 Removal and replacement
Removal and replacement strategy ................................................................................................. 128
Warnings, cautions, notes, and tips ................................................................................. 128
Electrostatic discharge ..................................................................................................... 128
Required tools ................................................................................................................. 129
Service approach ............................................................................................................................. 130
Before performing service ................................................................................................ 130
After performing service ................................................................................................... 130
Post-service tests ............................................................................................................ 131
Types of screws ............................................................................................................... 132
Parts removal order ......................................................................................................... 133
Product input trays and cabinet wheel locks .................................................................... 134
DC controller diagram ...................................................................................................... 135
User-replaceable parts .................................................................................................................... 137
Print cartridge .................................................................................................................. 137
Memory DIMM ................................................................................................................. 139
Tray 2 ............................................................................................................................... 140
Tray 2 separation, pickup, and feed rollers ...................................................................... 141
Transfer roller ................................................................................................................. 143
Test 1 (print-quality test) ................................................................................. 131
ENWW vii
Top-accessory cover ....................................................................................................... 144
Envelope feed accessory covers .................................................................................... 145
Duplex accessory or cover ............................................................................................. 146
Tray 2 extension door ...................................................................................................... 147
Rear output bin ................................................................................................................ 148
Fuser ................................................................................................................................ 149
Formatter cover, formatter cage, and formatter PCA ...................................................... 150
Reinstallation notes, formatter ........................................................................ 151
Installing a new formatter and a new DC controller ........................................ 151
Service replaceable parts ................................................................................................................. 152
Tray 1 pickup and feed rollers ......................................................................................... 152
Tray 1 separation roller .................................................................................................... 155
Registration assembly ..................................................................................................... 157
Top cover ......................................................................................................................... 159
Right-side cover ............................................................................................................... 161
Reinstall the right cover ................................................................................... 162
Left-side cover ................................................................................................................. 164
Right-front cover .............................................................................................................. 166
Rear-upper cover ............................................................................................................. 169
Control-panel assembly ................................................................................................... 170
Front cover ....................................................................................................................... 172
Fan FN102 ....................................................................................................................... 174
Fan FN103 ....................................................................................................................... 176
Pickup-motor assembly (M101) ....................................................................................... 178
Drum-motor assembly (M102) ......................................................................................... 180
Lifter-motor assembly (M103) .......................................................................................... 183
DC controller PCA ........................................................................................................... 186
Reinstallation tip .............................................................................................................. 189
Installing a new formatter and a new DC controller ......................................................... 189
Pickup-drive assembly ..................................................................................................... 190
Reinstall the pickup-drive assembly ................................................................ 194
Fuser-motor assembly (M299) ......................................................................................... 195
Drum-drive assembly ....................................................................................................... 197
Reinstall the drum-drive assembly .................................................................. 199
Fan FN101 ....................................................................................................................... 200
Fan FN301 ....................................................................................................................... 202
Environmental sensor (TH3) ............................................................................................ 204
High voltage power supply ............................................................................................... 206
Feed-guide assembly ...................................................................................................... 211
Reinstall the feed-guide assembly .................................................................. 212
Tray 1 paper-pickup assembly ......................................................................................... 214
Feed-roller assembly ....................................................................................................... 216
Laser/scanner assembly .................................................................................................. 217
Paper-delivery assembly ................................................................................................ 219
viii ENWW
1,500-sheet feeder assembly ........................................................................................................... 223
7 Solve problems
Troubleshooting checklist ................................................................................................................. 238
Menu map ........................................................................................................................................ 239
Troubleshooting process .................................................................................................................. 240
Troubleshooting tools ....................................................................................................................... 243
Reinstall the paper-delivery assembly ............................................................ 222
1,500-sheet feeder feed rollers ........................................................................................ 223
1,500-sheet feeder separation roller ................................................................................ 224
1,500-sheet feeder rear cover ......................................................................................... 225
1,500-sheet feeder right-side cover ................................................................................. 226
1,500-sheet feeder left-side cover ................................................................................... 227
1,500-sheet feeder door .................................................................................................. 230
1,500-sheet feeder motor ................................................................................................ 232
1,500-sheet feeder driver PCA ........................................................................................ 233
1,500-sheet feeder lift-drive assembly ............................................................................. 234
Power-on checks ............................................................................................................. 240
Overview ......................................................................................................... 240
Individual component diagnostics .................................................................................... 243
LED diagnostics .............................................................................................. 243
Understand lights on the formatter ................................................. 243
Formatter test ................................................................................. 244
Engine diagnostics .......................................................................................... 244
Engine test ...................................................................................... 244
Half self test .................................................................................................... 245
Drum rotation test ............................................................................................ 245
Paper path sensors test .................................................................................. 246
Paper path test ................................................................................................ 248
Sensor test (interactive) .................................................................................. 248
Manual sensor test (special mode test) .......................................... 248
Manual sensor test 2 (special mode test) ....................................... 256
Print/stop test .................................................................................................. 257
Component tests ............................................................................................. 259
Diagrams ......................................................................................................................... 260
Block diagrams ................................................................................................ 260
Main assemblies ............................................................................. 260
Main parts ....................................................................................... 261
Motors and fans .............................................................................. 262
PCAs .............................................................................................. 263
500-sheet feeder ........................................................................... 263
1,500-sheet feeder ........................................................................ 264
Connectors ...................................................................................................... 266
ENWW ix
DC controller PCA connectors ........................................................ 266
Product base connectors ................................................................ 268
500-sheet paper tray connectors .................................................... 268
1,500-sheet paper tray connectors ................................................. 269
Duplexer connectors ....................................................................... 270
Envelope feeder connectors ........................................................... 270
General timing chart ........................................................................................ 271
Circuit diagrams .............................................................................................. 271
Print quality troubleshooting tools .................................................................................... 278
Repetitive image defect ruler .......................................................................... 278
Cleaning page ................................................................................................. 278
Control-panel messages .................................................................................................................. 280
Event log messages ......................................................................................................................... 300
Print an event log ............................................................................................................. 300
Show an event log ........................................................................................................... 300
Sample event log ............................................................................................................. 301
Paper-handling problems ................................................................................................................. 302
Jams ................................................................................................................................ 302
Common causes of jams ................................................................................. 302
Jam locations .................................................................................................. 304
Clear jams ...................................................................................................... 305
Clear jams from the top-cover and print-cartridge areas ................ 305
Clear jams from the optional envelope feeder ................................ 307
Clear jams from the trays ............................................................... 309
Clear jams from the optional duplexer ........................................... 312
Clear jams from the fuser area ....................................................... 313
Clear jams from the output areas ................................................... 318
Jam recovery ................................................................................................... 323
Product feeds incorrect page size ................................................................................... 324
Output is curled or wrinkled ............................................................................................. 325
Product will not duplex or duplexes incorrectly ................................................................ 326
Solve image quality problems .......................................................................................................... 327
Image defects .................................................................................................................. 327
Solve performance problems ........................................................................................................... 332
Solve connectivity problems ............................................................................................................. 333
Solve direct-connect problems ........................................................................................ 333
Solve network connectivity problems ............................................................................... 333
Solve network printing problems ..................................................................... 333
Ping test .......................................................................................................... 334
Service mode functions .................................................................................................................... 335
Service menu ................................................................................................................... 335
Product resets .................................................................................................................. 336
Restore factory-set defaults ............................................................................ 336
Hard disk initialization ..................................................................................... 336
x ENWW
8 Parts
NVRAM initialization ........................................................................................ 336
Cold reset ....................................................................................................... 337
Service ID ........................................................................................................ 337
Restore the service ID .................................................................... 337
Convert the service ID to an actual date ........................................ 337
Reset page counts .......................................................................................... 338
Cold reset paper .............................................................................................. 338
Order parts, accessories, and supplies ............................................................................................ 340
Order directly from HP ..................................................................................................... 340
Order through service or support providers ..................................................................... 340
Order directly through the HP Easy Printer Care software .............................................. 340
Order replacement parts .................................................................................................................. 340
Paper-handling accessories ............................................................................................ 341
Print cartridges ................................................................................................................. 342
Maintenance kits .............................................................................................................. 342
Memory ............................................................................................................................ 343
Cables and interfaces ...................................................................................................... 343
Paper ............................................................................................................................... 344
How to use the parts lists and diagrams .......................................................................................... 347
Customer/field-replaceable units ...................................................................................................... 348
Assembly locations ........................................................................................................................... 350
Covers .............................................................................................................................................. 354
Internal components ......................................................................................................................... 356
PCAs ................................................................................................................................................ 384
Input devices .................................................................................................................................... 390
Output devices ................................................................................................................................. 414
Alphabetical parts list ....................................................................................................................... 423
Numerical parts list ........................................................................................................................... 458
Appendix A Service and support
Hewlett-Packard limited warranty statement .................................................................................... 493
Print cartridge limited warranty statement ........................................................................................ 494
Customer self-repair warranty service .............................................................................................. 495
Customer support ............................................................................................................................. 496
HP maintenance agreements ........................................................................................................... 497
On-site service agreements ............................................................................................. 497
Next-day on-site service .................................................................................. 497
Weekly (volume) on-site service ..................................................................... 497
Repacking the device ...................................................................................................... 497
Extended warranty ........................................................................................................... 498
ENWW xi
Appendix B Specifications
Physical specifications ..................................................................................................................... 500
Electrical specifications .................................................................................................................... 500
Acoustic specifications ..................................................................................................................... 502
Operating environment ..................................................................................................................... 502
Appendix C Regulatory information
FCC regulations ............................................................................................................................... 504
Declaration of conformity .................................................................................................................. 505
Declaration of conformity ................................................................................................. 505
Safety statements ............................................................................................................................. 506
Laser safety ..................................................................................................................... 506
Canadian DOC regulations .............................................................................................. 506
VCCI statement (Japan) .................................................................................................. 506
Power cord statement (Japan) ......................................................................................... 506
EMI statement (Korea) ..................................................................................................... 506
Laser statement for Finland ............................................................................................. 507
Substances table (China) ................................................................................................ 508
Index ................................................................................................................................................................. 509
xii ENWW
1 Product basics
Quick access to product information
●
Product comparison
●
Product features
●
Product walkaround
●
Supported operating systems
●
Supported product software
●
Connectivity
●
ENWW 1
Quick access to product information
Use the following Web site to find information about the product.
www.hp.com/support/hpljp4010series or www.hp.com/support/hpljp4510series
●
Table 1-1 Product guides
Guide Description
HP LaserJet P4010 and P4510
Series Getting Started Guide
HP LaserJet P4010 and P4510
Series Series User Guide
HP Easy Printer Care To check the product status and settings, and to view problem-solving information and online
Online Help Provides information about options that are available in the printer drivers. To view a Help
Provides step-by-step instructions for installing and setting up the product.
Provides detailed information for using the product and problem-solving. Available on the
product CD or in the Windows Program Group if the software is installed on a computer.
documentation, use the HP Easy Printer Care. You must have performed a complete
software installation in order to use the HP Easy Printer Care. See the user guide for more
information about software installation.
file, open the online Help through the printer driver.
2 Chapter 1 Product basics ENWW
Product comparison
HP LaserJet P4014 models
HP LaserJet P4014 printer
CB506A
Prints up to 45 pages per minute (ppm)
●
on Letter size paper and 43 ppm on A4
size paper
Contains 96 megabytes (MB) of random
●
access memory (RAM). Expandable to
640 MB.
HP print cartridge, rated for up to 10,000
●
pages
Tray 1 holds up to 100 sheets
●
Tray 2 holds up to 500 sheets
●
500-sheet face-down output bin
●
100-sheet face-up output bin
●
4-line graphical control-panel display
●
HP LaserJet P4014n printer
CB507A
Has the same features as the HP LaserJet
P4014 printer, plus the following:
Embedded HP Jetdirect networking
●
Contains 128 MB RAM. Expandable to
●
640 MB.
HP LaserJet P4014dn
CB512A
Has the same features as the HP LaserJet
P4014n printer, plus the following:
Duplex-printing accessory for automatic
●
printing on both sides.
Hi-speed USB 2.0 port
●
Enhanced input/output (EIO) slot
●
One open dual inline memory module
●
(DIMM) slot
ENWW Product comparison 3
HP LaserJet P4015 models
HP LaserJet P4015n printer
CB509A
Prints up to 52 pages per
●
minute (ppm) on Letter
size paper and 50 ppm
on A4 size paper
Embedded HP Jetdirect
●
networking
Contains
●
128 megabytes (MB) of
random access memory
(RAM). Expandable to
640 MB.
HP print cartridge, rated
●
for up to 10,000 pages
Tray 1 holds up to 100
●
sheets
HP LaserJet P4015dn
printer
CB526A
Has the same features as the
HP LaserJet P4015n printer,
plus the following:
Duplex-printing
●
accessory for automatic
printing on both sides
HP LaserJet P4015tn printer
CB510A
Has the same features as the
HP LaserJet P4015n printer,
plus the following:
One additional 500-
●
sheet input tray (Tray 3)
HP LaserJet P4015x printer
CB511A
Has the same features as the
HP LaserJet P4015n printer,
plus the following:
One additional 500-
●
sheet input tray (Tray 3)
Duplex-printing
●
accessory for automatic
printing on both sides
Tray 2 holds up to 500
●
sheets
500-sheet face-down
●
output bin
100-sheet face-up
●
output bin
4-line graphical control-
●
panel display
Numeric keypad
●
Hi-speed USB 2.0 port
●
Enhanced input/output
●
(EIO) slot
One open dual inline
●
memory module (DIMM)
slot
4 Chapter 1 Product basics ENWW
HP LaserJet P4515 models
HP LaserJet P4515n printer
CB514A
Prints up to 62 pages per
●
minute (ppm) on Letter
size paper and 60 ppm
on A4 size paper
Embedded HP Jetdirect
●
networking
Contains
●
128 megabytes (MB) of
random access memory
(RAM). Expandable to
640 MB.
HP print cartridge, rated
●
for up to 10,000 pages
HP LaserJet P4515tn printer
CB515A
Has the same features as the
HP LaserJet P4515n printer,
plus the following:
One additional 500-
●
sheet input tray (Tray 3)
HP LaserJet P4515x printer
CB516A
Has the same features as the
HP LaserJet P4515n printer,
plus the following:
One additional 500-
●
sheet input tray (Tray 3)
Duplex-printing
●
accessory for automatic
printing on both sides
HP LaserJet P4515xm
printer
CB517A
Has the same features as the
HP LaserJet P4515n printer,
plus the following:
One additional 500-
●
sheet input tray (Tray 3)
Duplex-printing
●
accessory for automatic
printing on both sides
One 500-sheet, 5-bin
●
mailbox for sorting jobs
Tray 1 holds up to 100
●
sheets
Tray 2 holds up to 500
●
sheets
500-sheet face-down
●
output bin
100-sheet face-up
●
output bin
4-line graphical control-
●
panel display
Numeric keypad
●
Hi-speed USB 2.0 port
●
Enhanced input/output
●
(EIO) slot
One open dual inline
●
memory module (DIMM)
slot
ENWW Product comparison 5
Product features
Feature Description
Performance
User interface
Printer drivers
Resolution
Storage features
540 MHz processor
●
Control-panel help
●
Four-line graphical display with numeric keypad. (The keypad is not included for the
●
HP LaserJet P4014 models.)
HP Easy Printer Care software (a Web-based status and problem-solving tool)
●
Windows® and Macintosh printer drivers
●
Embedded Web server to access support and order supplies (for network-connected models
●
only)
HP PCL 5 Universal Print Driver for Windows (HP UPD PCL 5)
●
HP PCL 6
●
HP postscript emulation Universal Print Driver for Windows (HP UPD PS)
●
FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of
●
business text and graphics
ProRes 1200—produces 1200-dpi printing for the best quality in line art and graphic images
●
600 dpi—provides the fastest printing
●
Fonts, forms, and other macros
●
Job retention
●
Fonts
Accessories
Connectivity
103 internal scalable fonts available for PCL and 93 for HP UPD postscript emulation
●
80 device-matching screen fonts in TrueType format available with the software solution
●
Additional fonts can be added through USB
●
HP 500-sheet input tray (up to four additional trays)
●
HP 1,500-sheet high-capacity input tray
●
HP LaserJet 75-sheet envelope feeder
●
HP LaserJet printer stand
●
HP LaserJet automatic duplexer for two-sided printing
●
HP LaserJet 500-sheet stacker
●
HP LaserJet 500-sheet stapler/stacker
●
HP LaserJet 500-sheet 5-bin mailbox
●
NOTE: Each model can accept up to four optional 500-sheet input trays or up to three 500-sheet
input trays and one 1,500-sheet high-capacity input tray. If a 1,500-sheet high-capacity input tray
is installed, it must always be below the other trays.
Hi-Speed USB 2.0 connection
●
HP Jetdirect full-featured embedded print server (optional for the HP LaserJet P4014 printer)
●
with IPv4, IPv6, and IP Security.
6 Chapter 1 Product basics ENWW
Feature Description
HP Web Jetadmin software
●
Enhanced input/output (EIO) slot
●
Supplies
Supported operating systems
Accessibility
The supplies status page contains information about toner level, page count, and estimated
●
pages remaining.
The product checks for an authentic HP print cartridge at installation.
●
Internet-enabled supply-ordering capabilities (using HP Easy Printer Care)
●
®
Microsoft
●
Macintosh OS X, V10.2.8 , V10.3, V10.4, V10.5, and later
●
Novell NetWare
●
Unix
●
Linux
●
The online user guide is compatible with text screen-readers.
●
The print cartridge can be installed and removed by using one hand.
●
All doors and covers can be opened by using one hand.
●
Paper can be loaded in Tray 1 by using one hand.
●
Windows® 2000, Windows® XP, and Windows Vista™
®
ENWW Product features 7
Product walkaround
Front view
1 Top output bin
1
2
3
4
5
2 Control panel
3 Top cover (provides access to the print cartridge)
4 Tray 1 (pull to open)
5 Tray 2
Rear view
5
4
1
2
3
1 Rear output bin (pull to open)
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2 Duplex accessory cover (remove this to install the duplex printing accessory)
3 Interface ports
4 Right cover (provides access to the DIMM slot)
5 On/off switch
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Interface ports
1 RJ.45 Network connection (not available for the HP LaserJet P4014 printer)
2 EIO slot
3 Power connection
1
2
3
4
5
6
4 Host USB connection, for adding fonts and other third-party solutions (this connection might have a removable cover)
5 Slot for a cable-type security lock
6 Hi-speed USB 2.0 connection, for connecting directly to a computer
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Model and serial-number label location
The label that contains the model and serial numbers is on the inside of the top cover.
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Supported operating systems
The product supports the following operating systems:
Windows XP (32-bit and 64-bit)
●
Windows Server 2003 (32-bit and 64-bit)
●
Windows 2000
●
Windows Vista (32-bit and 64-bit)
●
Mac OS X V10.2.8, V10.3, V10.4, V10.5, and later
●
NOTE: For Mac OS X V10.4 and later, PPC and Intel Core Processor Macs are supported.
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Supported product software
Software included with the product
Software for Windows
HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your
intranet, and it should be installed only on the network administrator’s computer.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems,
www.hp.com/go/webjetadmin.
visit
When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a
supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later)
by navigating to the HP Web Jetadmin host.
Embedded Web server
The device is equipped with an embedded Web server, which provides access to information about
device and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer, Netscape Navigator, Apple Safari, or Firefox.
The embedded Web server resides on the device. It is not loaded on a network server.
The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
embedded Web server, type the IP address for the device in the address line of the browser. (To find
the IP address, print a configuration page. For more information about printing a configuration page,
see
Print the information and show-me-how pages on page 66.)
For a complete explanation of the features and functionality of the embedded Web server, see
embedded Web server on page 71.
Use the
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HP Easy Printer Care
HP Easy Printer Care software is a program that you can use for the following tasks:
Check the product status
●
Check the supplies status and use HP SureSupply to shop online for supplies
●
Set up alerts
●
View product usage reports
●
View product documentation
●
Gain access to troubleshooting and maintenance tools
●
Use HP Proactive Support to routinely scan your printing system and to prevent potential problems.
●
HP Proactive Support can update software, firmware, and HP printer drivers.
You can view HP Easy Printer Care software when the product is directly connected to your computer
or when it is connected to a network.
Supported operating systems
Supported browsers
To download HP Easy Printer Care software , go to www.hp.com/go/easyprintercare. This Web site also
provides updated information about supported browsers and a list of HP products that support HP Easy
Printer Care software.
For more information about using HP Easy Printer Care software, see
software on page 68.
Software for Macintosh
HP Printer Utility
Use the HP Printer Utility to set up product features that are not available in the printer driver.
You can use the HP Printer Utility when the product uses a universal serial bus (USB) cable or is
connected to a TCP/IP-based network.
Microsoft
●
Microsoft Windows XP, Service Pack 2 (Home and
●
Professional editions)
Microsoft Windows Server 2003
●
Microsoft Windows Vista™
●
Microsoft Internet Explorer 6.0 or 7.0
●
®
Windows 2000
Open the HP Easy Printer Care
Open the HP Printer Utility
Open the HP Printer Utility in Mac OS X V10.2.8
1. Open the Finder, and then click Applications.
2. Click Library, and then click Printers.
3. Click hp, and then click Utilities.
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4. Double-click HP Printer Selector to open the HP Printer Selector.
5. Select the product that you want to configure, and then click Utility.
Open the HP Printer Utility in Mac OS X V10.3 and V10.4
1. Open the Finder, click Applications, click Utilities, and then double-click Printer Setup Utility.
2. Select the product that you want to configure, and then click Utility.
Open the HP Printer Utility in Mac OS X V10.5
From the Printer menu, click Printer Utility.
▲
-or-
From the Print Queue, click the Utility icon.
ENWW Supported product software 15
HP Printer Utility features
The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list.
The following table describes the tasks that you can perform from these pages.
Item Description
Configuration Page Prints a configuration page.
Supplies Status Shows the device supplies status and provides links for online supplies-ordering.
HP Support Provides access to technical assistance, online supplies ordering, online registration, and
File Upload Transfers files from the computer to the device.
Upload Fonts Transfers font files from the computer to the device.
Firmware Update Transfers updated firmware files from the computer to the device.
Duplex Mode Turns on the automatic two-sided printing mode.
Economode & Toner Density Turns on the Economode setting to conserve toner, or adjusts toner density.
Resolution Changes the resolution settings, including the REt setting.
Lock Resources Locks or unlocks storage products, such as a hard disk.
Stored Jobs Manages print jobs that are stored on the device hard disk.
recycling and return information.
Trays Configuration Changes the default tray settings.
IP Settings Changes the device network settings and provides access to the embedded Web server.
Bonjour Settings Provides the ability to turn on or off Bonjour support or change the device service name
that is listed on a network.
Additional Settings Provides access to the embedded Web server.
E-mail Alerts Configures the device to send e-mail notices for certain events.
Supported printer drivers
Supported printer drivers for Windows
HP PCL 5 Universal Print Driver (HP UPD PCL 5)
●
HP PCL 6
●
HP postscript emulation Universal Print Driver (HP UPD PS)
●
The printer drivers include online Help that has instructions for common printing tasks and also describes
the buttons, checkboxes, and drop-down lists that are in the printer driver.
NOTE: For more information about the UPD, see www.hp.com/go/upd.
Supported printer drivers for Macintosh
The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs),
and the HP Printer Utility for use with Macintosh computers.
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