HP LJ P2010 Service Manual
HP LaserJet P2010 Series
Service Manual
HP LaserJet P2010 Series
Service Manual
Copyright information
Safety information
Trademark credits
© 2007 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Part Number: CB450-90967
Edition 1, 03/2007
WARNING!
Potential Shock Hazard
Always follow basic safety precautions
when using this product to reduce risk of
injury from fire or electric shock.
Read and understand all instructions in the
user guide.
Observe all warnings and instructions
marked on the product.
Use only a grounded electrical outlet when
connecting the printer to a power source. If
you do not know whether the outlet is
grounded, check with a qualified electrician.
Do not touch the contacts on the end of
any of the sockets on the printer. Replace
damaged cords immediately.
Unplug this product from wall outlets
before cleaning.
Do not install or use this product near
water or when you are wet.
Install the product securely on a stable
surface.
PostScript® 3™ is a trademark of Adobe
Systems Incorporated.
Microsoft®, Windows®, and Windows XP®
are U.S. registered trademarks of Microsoft
Corporation.
Energy Star® and the Energy Star logo®
are U.S. registered marks of the United
States Environmental Protection Agency.
Install the product in a protected location
where no one can step on or trip over the
power cord and where the power cord will
not be damaged.
If the product does not operate normally,
see the online user guide.
Refer all servicing questions to qualified
personnel.
Information regarding FCC Class B, Parts
15 and 68 requirements can be found in
the user guide.
Table of contents
1 Product basics
Product features .................................................................................................................................... 2
Standard features ................................................................................................................. 2
Network model features ........................................................................................................ 2
Identify product parts ............................................................................................................................. 3
Control panel ......................................................................................................................................... 5
Supported paper and other media ......................................................................................................... 6
Understand paper and print media use ................................................................................ 6
Supported paper and print media sizes ................................................................................ 6
Custom paper sizes .............................................................................................................. 7
Special paper or print media guidelines ............................................................................... 7
Load media ............................................................................................................................................ 9
Tray 1 .................................................................................................................................... 9
Tray 2 and optional tray 3 ..................................................................................................... 9
Straight-through output path ............................................................................................... 10
Manual feed ........................................................................................................................ 10
2 Installation
Site preparation ................................................................................................................................... 12
Package contents ................................................................................................................................ 13
Install tray 3 ......................................................................................................................................... 14
Printer connections .............................................................................................................................. 15
Software for Windows .......................................................................................................................... 17
Software for Macintosh ........................................................................................................................ 19
USB and parallel connections ............................................................................................. 15
Network connections ........................................................................................................... 15
Connect the printer to the network ..................................................................... 16
Install the printer software for the network printer .............................................. 16
Supported operating systems ............................................................................................. 17
Windows printer drivers ...................................................................................................... 17
Windows driver types ......................................................................................... 17
Install Windows software .................................................................................... 17
To install printer software for Windows NT 4.0, Server 2003 (64-
bit), Windows 98SE, Me, and XP (64-bit) .......................................... 17
To install printer software for Windows 2000, XP (32-bit), Server
2003 (32-bit), and Vista (32-bit) ........................................................ 17
Configure the Windows printer driver ................................................................. 17
Macintosh printer drivers .................................................................................................... 19
Install the Macintosh printer driver ..................................................................... 19
ENWW iii
PostScript Printer Description files (PPDs) ......................................................................... 20
Printer information pages .................................................................................................................... 21
Demo page ......................................................................................................................... 21
Configuration page .............................................................................................................. 21
Supplies Status page .......................................................................................................... 21
3 Manage the printer
Embedded Web server (network model only) ..................................................................................... 24
Open the embedded Web server ........................................................................................ 24
Information tab .................................................................................................................... 25
Settings tab ......................................................................................................................... 25
Networking tab .................................................................................................................... 25
Links .................................................................................................................................... 25
4 Maintenance
Replace the print cartridge .................................................................................................................. 28
Redistribute toner ................................................................................................................................ 30
Clean the printer .................................................................................................................................. 31
Clean the print-cartridge area ............................................................................................. 31
Clean the printer media path .............................................................................................. 33
Clean the pickup roller (tray 1) ............................................................................................................ 34
Replace the pickup roller (tray 1) ........................................................................................................ 39
Clean the pickup roller (tray 2) ............................................................................................................ 44
Replace the pickup roller (tray 2) ........................................................................................................ 51
EconoMode .......................................................................................................................................... 57
Configure the Macintosh printer driver ............................................................... 19
5 Theory of operation
Introduction .......................................................................................................................................... 60
Internal components ............................................................................................................................ 61
Timing .................................................................................................................................................. 63
Engine control system ......................................................................................................................... 64
Laser/scanner system ..........................................................................................................
Pickup/feed/delivery system ................................................................................................................ 67
Image-formation system ...................................................................................................................... 69
6 Removal and replacement
Introduction .......................................................................................................................................... 74
Removal and replacement strategy .................................................................................... 74
Electrostatic discharge ........................................................................................................ 74
Required tools ..................................................................................................................... 74
Before performing service ................................................................................................................... 75
Pre-service procedures ....................................................................................................... 75
Parts removal order ............................................................................................................ 75
Covers ................................................................................................................................................. 76
Left-side cover .................................................................................................................... 76
Right-side cover .................................................................................................................. 76
Back cover .......................................................................................................................... 77
Top cover ............................................................................................................................ 78
............... 66
iv ENWW
Control panel ....................................................................................................................................... 83
Formatter ............................................................................................................................................. 85
Laser/scanner ...................................................................................................................................... 86
Memory-tag-reader assembly .............................................................................................................. 87
Fuser .................................................................................................................................................... 89
Interlock assembly ............................................................................................................................. 100
ECU ................................................................................................................................................... 101
Main motor ......................................................................................................................................... 108
Pickup and feed assemblies .............................................................................................................. 110
Main gear assembly/tray 2 pickup solenoid ...................................................................................... 115
Print-cartridge door ............................................................................................................................ 119
7 Problem solving
Basic problem solving ........................................................................................................................ 122
Status-light patterns ........................................................................................................................... 124
Media problem solving ....................................................................................................................... 135
Printed page is different than what appeared on screen .................................................................. 137
Improve print quality .......................................................................................................................... 139
Clear jams .......................................................................................................................................... 144
Diagnostic resources ......................................................................................................................... 152
Fan ...................................................................................................................................... 89
Fuser ................................................................................................................................... 90
Transfer roller .................................................................................................................... 110
Registration assembly ...................................................................................................... 111
Primary status-light patterns ............................................................................................. 124
Fatal error secondary messages ...................................................................................... 130
Accessory error secondary messages ............................................................................. 134
Garbled, incorrect, or incomplete text ............................................................................... 137
Missing graphics or text, or blank pages .......................................................................... 137
Page format is different than on another HP LaserJet printer .......................................... 138
Graphics quality ................................................................................................................ 138
Light print or faded ............................................................................................................ 139
Toner specks ..................................................................................................................
Dropouts ........................................................................................................................... 139
Vertical lines ...................................................................................................................... 140
Gray background .............................................................................................................. 140
Toner smear ...................................................................................................................... 140
Loose toner ....................................................................................................................... 141
Vertical repetitive defects .................................................................................................. 141
Misformed characters ....................................................................................................... 141
Page skew ........................................................................................................................ 142
Curl or wave ...................................................................................................................... 142
Wrinkles or creases .......................................................................................................... 142
Toner scatter outline ......................................................................................................... 143
Repetitive image defects .................................................................................................. 143
Print-cartridge area ........................................................................................................... 144
Input trays ......................................................................................................................... 146
Output bin ......................................................................................................................... 149
Straight-through output path ............................................................................................. 150
Engine test ........................................................................................................................ 152
.. 139
ENWW v
Continuous self-test .......................................................................................................... 152
Half self-test functional check ........................................................................................... 153
Drum rotation functional check ........................................................................................ 153
Heating element check ..................................................................................................... 153
High-voltage contacts check ............................................................................................. 154
Printer software problems .................................................................................................................. 156
Network-setup problem-solving ......................................................................................................... 157
Reset the printer ................................................................................................................................ 158
NVRAM initialization ......................................................................................................... 158
Super NVRAM initialization ............................................................................................... 158
Network reset .................................................................................................................... 159
Cold reset .......................................................................................................................... 159
Troubleshooting tools and reference diagrams ................................................................................. 160
General timing chart ......................................................................................................... 160
Circuit diagram .................................................................................................................. 161
Solenoids .......................................................................................................................... 163
Switches and sensors ....................................................................................................... 164
Rollers and pads ............................................................................................................... 165
8 Parts and diagrams
Assembly locations ............................................................................................................................ 168
Covers ............................................................................................................................................... 172
Internal assemblies ............................................................................................................................ 176
Alphabetical parts list ......................................................................................................................... 202
Numerical parts list ............................................................................................................................ 212
Checking the print cartridge contacts ............................................................ 154
Checking the high-voltage connector assembly ............................................. 155
Appendix A Accessory/Consumable addendum
Order parts and supplies ................................................................................................................... 224
Parts .................................................................................................................................. 224
Related documentation and software ............................................................................... 224
Supplies ............................................................................................................................ 224
Order parts, accessories, and supplies ........................................................................................
Order directly from HP ...................................................................................................... 225
Order through service or support providers ...................................................................... 225
Order directly through the embedded Web server ........................................................... 225
Supplies and accessories table ......................................................................................................... 226
10/100 networking print servers ........................................................................................................ 227
HP print cartridges ............................................................................................................................. 228
HP policy on non-HP print cartridges ............................................................................... 228
Storing print cartridges ...................................................................................................... 228
Print cartridge life expectancy ........................................................................................... 228
Saving toner ...................................................................................................................... 228
Appendix B Service and support
Hewlett-Packard limited warranty statement ..................................................................................... 230
Limited warranty for print cartridges and image drums ..................................................................... 231
Hewlett-Packard software license agreement ................................................................................... 232
..... 225
vi ENWW
HP Customer Care ............................................................................................................................ 233
Availability of support and service ..................................................................................................... 235
HP Care Pack™ Services and Service Agreements ........................................................ 235
Guidelines for repacking the printer .................................................................................................. 236
Appendix C Printer specifications
Physical specifications ....................................................................................................................... 238
Electrical specifications ..................................................................................................................... 238
Acoustic emissions ............................................................................................................................ 239
Environmental specifications ............................................................................................................. 240
Printer capacities and ratings ............................................................................................................ 241
Memory specifications ....................................................................................................................... 241
Port availability ................................................................................................................................... 241
Appendix D Regulatory information
FCC compliance ................................................................................................................................ 244
Environmental product stewardship program .................................................................................... 245
Protecting the environment ............................................................................................... 245
Ozone production .............................................................................................................. 245
Power consumption .......................................................................................................... 245
Toner consumption ........................................................................................................... 245
Paper use .......................................................................................................................... 245
Plastics .............................................................................................................................. 245
HP LaserJet print supplies ................................................................................................ 245
Return and recycling instructions ..................................................................................... 246
United States and Puerto Rico ......................................................................... 246
Non-US returns ................................................................................................ 246
Paper ................................................................................................................................. 246
Material restrictions ........................................................................................................... 247
Disposal of waste equipment by users in private households in the European Union .... 247
Material Safety Data Sheet (MSDS) ................................................................................. 247
For more information ........................................................................................................ 247
Declaration of Conformity statements ............................................................................................... 248
Regulatory statements ....................................................................................................................... 249
Laser safety statement ..................................................................................................... 249
Canadian DOC regulations ............................................................................................... 249
Korean EMI statement ...................................................................................................... 249
Laser statement for Finland .............................................................................................. 250
Multiple returns (two to eight cartridges) ......................................... 246
Single returns .................................................................................. 246
Shipping ........................................................................................... 246
Index .................................................................................................................................................................. 251
ENWW vii
viii ENWW
1 Product basics
This chapter provides information on the following topics:
Product features
●
Identify product parts
●
Control panel
●
Supported paper and other media
●
Load media
●
ENWW 1
Product features
The following are the standard features for this product.
Standard features
24 ppm (Letter-size), 23 ppm (A4–size)
●
First page out in as few as 8.5 seconds
●
600 dpi (provides 600 x 600 dpi output with Resolution Enhancement Technology (REt) for
●
improved text)
FastRes 1200 (provides 1200 dpi effective output quality)
●
ProRes 1200 (provides fine line detail at 1200 x 1200 dpi)
●
50-sheet multipurpose tray (tray 1)
●
EconoMode
●
Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media
●
than the rest of the document
32 MB RAM
●
3,000-page or 7,000-page print cartridge
●
Host-based, PCL 5e
●
Compatible with USB 2.0 specifications
●
Supported by Windows® 98 SE (PCL 5e printer driver only), Millennium Edition (Me) (PCL 5e
●
printer driver only), NT® 4.0 (PCL 5e printer driver only) (Parallel connection only), 2000,
Server 2003 (printer drivers only), XP® 32-bit, XP 64-bit (PCL 5e printer driver only), and Vista
32-bit
Supported by Macintosh OS X v10.2.8, v10.3, v10.4 and later
●
On/off switch
●
Embedded Web server (EWS) with internal pages
●
26 PCL 5e fonts
●
Network model features
Products with the network feature include all of the standard features, except that it has an HP
internal IPv6-compatible network port instead of a parallel port.
2 Chapter 1 Product basics ENWW
Identify product parts
The following figures identify the components of the product.
Figure 1-1 Network model, front view
1
Output bin
2
Print-cartridge door
3
Tray 1 (50–sheet multipurpose tray)
4
Model number
5
Tray 2 (250-sheet enclosed input tray)
6
On/off switch
7
Print-cartridge-door button
8
Control panel
Figure 1-2 Network and base models, back view
1
Straight-through output door
2
Power receptacle
3
HP internal network port (network-ready models only)
ENWW Identify product parts 3
4
USB port
5 Jam-clearing levers
6
Serial number
7
Parallel port (base model only)
4 Chapter 1 Product basics ENWW
Control panel
The printer control panel is comprised of six lights and two buttons. The lights produce patterns that
identify the printer status.
1 Jam light: Indicates a jam in the printer
2 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer,
the Toner light blinks.
3 Paper out light: Indicates the printer is out of paper
4 Attention light: Indicates the print cartridge door is open or other errors exist
5 Ready light: Indicates the printer is ready to print
6 Go button and light
7 Cancel button: To cancel the print job currently printing, press the Cancel button.
NOTE: See Status-light patterns on page 124 for a description of the light patterns.
ENWW Control panel 5
Supported paper and other media
Understand paper and print media use
This product supports a variety of paper and other print media in accordance with the guidelines in
this user guide. Paper or print media that does not meet these guidelines might cause the following
problems:
Poor print quality
●
Increased jams
●
Premature wear on the product, requiring repair
●
For best results, use only HP-brand paper and print media designed for laserjets or multiuse. Do not
use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the
use of other brands of media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and/or humidity
levels, or other variables over which Hewlett-Packard has no control.
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications
might cause problems for the product, requiring repair. This repair is not covered by the
Hewlett-Packard warranty or service agreements.
Supported paper and print media sizes
This product supports a number of paper sizes, and it adapts to various media.
NOTE: To obtain best print results, select the appropriate paper size and type in your print
driver before printing.
Table 1-1 Supported paper and print media sizes
Size Dimensions Tray 1 Tray 2 Optional tray 3
Letter 216 x 279 mm (8.5 x 11 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
A4 210 x 297 mm (8.27 x 11.69 inches)
Executive 184 x 267 mm (7.24 x 10.51 inches)
A5 148 x 210 mm (5.83 x 8.27 inches)
A6 105 x 148 mm (4.13 x 5.83 inches)
B5 (JIS) 182 x 257 mm (7.17 x 10.12 inches)
B5 (ISO) 176 x 250 mm (6.93 x 9.84 inches)
B6 (ISO) 125 x 176 mm (4.92 x 6.93 inches)
16k 197 x 273 mm (7.75 x 10.75 inches)
16k 184 x 260 mm (7.24 x 10.23 inches)
16k 195 x 270 mm (7.68 x 10.63 inches)
6 Chapter 1 Product basics ENWW
Table 1-1 Supported paper and print media sizes (continued)
Size Dimensions Tray 1 Tray 2 Optional tray 3
8.5 x 13
(custom)
Custom (76 - 216) x (127 - 356) mm ((3 - 8.5) x (5 -
216 x 330 mm (8.5 x 13 inches)
14) inches)
Table 1-2 Supported envelopes and postcards
Size Dimensions Tray 1 Tray 2 Optional tray 3
Envelope #10 105 x 241 mm (4.13 x 9.49 inches)
Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
Envelope C5 162 x 229 mm (6.93 x 9.84 inches)
Envelope B5 176 x 250 mm (6.7 x 9.8 inches)
Envelope
Monarch
Postcard 100 x 148 mm (3.94 x 5.83 inches)
Double
postcard
98 x 191 mm (3.9 x 7.5 inches)
148 x 200 mm (5.83 x 7.87 inches)
Custom paper sizes
This product supports a variety of custom paper sizes. Supported custom sizes are sizes that are
within the minimum- and maximum-size guidelines for the product but are not listed in the supported
paper sizes table. When using a supported custom size, specify the custom size in the print driver,
and load the paper in a tray that supports custom sizes.
Special paper or print media guidelines
This product supports printing on special media. Use the following guidelines to obtain satisfactory
results. When using special paper or print media, be sure to set the type and size in your print driver
to obtain the best print results.
CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very
precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper
not designed for this technology could damage your printer.
Media type Do Do not
Envelopes ● Store envelopes flat.
Use envelopes where the seam
●
extends all the way to the corner
of the envelope.
Use peel-off adhesive strips that
●
are approved for use in laser
printers.
● Do not use envelopes that are
wrinkled, nicked, stuck together,
or otherwise damaged.
Do not use envelopes that have
●
clasps, snaps, windows, or coated
linings.
Do not use self-stick adhesives or
●
other synthetic materials.
ENWW Supported paper and other media 7
Media type Do Do not
Labels
Transparencies
Letterhead or preprinted forms
Heavy paper ● Use only heavy paper that is
Glossy or coated paper
Use only labels that have no
●
exposed backing between them.
Use Labels that lie flat.
●
Use only full sheets of labels.
●
Use only transparencies that are
●
approved for use in laser printers.
Place transparencies on a flat
●
surface after removing them from
the product.
Use only letterhead or forms
●
approved for use in laser printers.
approved for use in laser printers
and meets the weight
specifications for this product.
Use only glossy or coated paper
●
that is approved for use in laser
printers.
Do not use labels that have
●
wrinkles or bubbles, or are
damaged.
Do not print partial sheets of labels.
●
Do not use transparent print
●
media not approved for laser
printers.
Do not use raised or metallic
●
letterhead.
● Do not use paper that is heavier
than the recommended media
specification for this product
unless it is HP paper that has
been approved for use in this
product.
Do not use glossy or coated paper
●
designed for use in inkjet products.
8 Chapter 1 Product basics ENWW
Load media
The following sections describe how to load media into the different input trays.
CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam
might occur. See
Tray 1
Tray 1 is accessed from the front of the printer. The printer prints from tray 1 before attempting to
print from other trays.
Clear jams on page 144 for more information.
Media guides ensure that the media is correctly fed into the printer and that the print is not skewed
(crooked on the media). When loading media, adjust the media guides to match the width of the
media that you are using.
Tray 2 and optional tray 3
Media guides ensure that the media feeds correctly into the printer and that the print is not skewed.
Tray 2 has side and rear media guides. When loading media, adjust the media guides to match the
length and width of the media that you are using.
ENWW Load media 9
NOTE: When you add new media, make sure that you remove all of the media from the
input tray and straighten the stack of new media. This reduces jams by preventing multiple
sheets of media from feeding through the printer at one time.
Straight-through output path
Use the straight-through output path when printing envelopes, transparencies, heavy media, or any
media that tends to curl when printed. If you open the straight-through output door before printing
media from tray 1, tray 2, or optional tray 3, the media exits the printer through the straight-through
output path.
NOTE: Printed media does not stack when you use the straight-through output path. The
media drops to the surface below unless you remove each sheet as it exits the printer.
Manual feed
You can use manual feed when printing mixed media. For example, you can use manual feed to print
an envelope, then a letter, then an envelope, and so on. Load envelopes in tray 1 and load
letterhead into tray 2.
To print using manual feed, open the printer Properties or Printer Setup, and then select Manual
Feed (tray 1) from the Source Tray drop-down list. See
on page 17 or Configure the Macintosh printer driver on page 19 for instructions. After you have
enabled manual feed, press the Go button to print.
10 Chapter 1 Product basics ENWW
Configure the Windows printer driver
2 Installation
Site preparation
●
Package contents
●
Install tray 3
●
Printer connections
●
Software for Windows
●
Software for Macintosh
●
Printer information pages
●
ENWW 11
Site preparation
Place the printer on a sturdy, level surface that meets the following environmental requirements:
Temperature: 15°C to 32.5°C (59°F to 90.5°F)
●
Humidity: 10% to 80% relative humidity (no condensation)
●
Exposure: Place away from direct sunlight, open flames, ammonia fumes, and air vents.
●
Clearance: Allow sufficient space around the printer for access.
●
Ventilation: Ensure that the printer is located in a well-ventilated area.
●
12 Chapter 2 Installation ENWW
Package contents
Figure 2-1 Package contents on page 13 shows the package contents for the HP LaserJet P2014
Series printer.
Figure 2-1 Package contents
1 HP LaserJet P2015 Series printer
2 Software and user documentation CD-ROM
3 Power cable
ENWW Package contents 13
Install tray 3
If you have tray 3, install tray 3 as shown.
Figure 2-2 Installing tray 3
After installing tray 3, configure the printer driver to allow printing from tray 3.
1. On the Windows task bar, click Start, click Settings, and then click Printers.
2. Right-click the HP LaserJet P2014 icon.
3. Click Properties.
4. Click the Device Settings tab.
5. Windows 2000/XP: Under Installable Options, change Tray 3 to Installed.
Windows 98/Me: Click Configure, and then select Tray 3 under Optional Paper Sources.
14 Chapter 2 Installation ENWW
Printer connections
USB and parallel connections
1. Insert the software installation CD into the computer CD-ROM drive.
2. If the installation program does not start automatically, browse the CD contents and run the
SETUP.EXE file.
3. Follow the on-screen instructions.
NOTE: During the installation, there is a prompt to plug in the parallel or USB cable.
Refer to the figures below.
Figure 2-3 Parallel connection
Figure 2-4 USB connection
Network connections
The Network model can connect to a network through the HP internal networking port. External
network print servers are available for the non-network product model. The following list identifies
what is required to add networking to any non-network product model.
ENWW Printer connections 15
10/100Base-TX Networking options
HP Jetdirect en3700
●
HP Jetdirect 175x
●
HP Jetdirect ew2400
●
To order the print server, see
10/100 networking print servers on page 227.
Connect the printer to the network
To connect a networking-equipped product, you need the following items:
Functional wired network
●
CAT-5 Ethernet cable
●
To connect the printer to your network, perform the following steps:
1. Connect the CAT-5 Ethernet cable to an available port on the Ethernet hub or router.
2. Connect the Ethernet cable to the Ethernet port on the back of the printer.
3. Verify that one of the network lights (10 or 100) is illuminated on the network port located on the
back of the printer.
4. Confirm that the product has been assigned an IP address by printing a Configuration page:
When the printer is in the Ready state, press and hold the Go button for 5 seconds when the
printer Ready light is on and no other jobs are printing.
NOTE: To resolve network connection problems, see Network-setup problem-solving
on page 157.
Install the printer software for the network printer
To use the printer on the network, install the printer software on a computer that is connected to the
network.
16 Chapter 2 Installation ENWW
Software for Windows
Supported operating systems
The product comes with software for the following operating systems:
Windows® 98 SE (PCL 5e printer driver only)
●
Windows Me (PCL 5e printer driver only)
●
Windows NT 4.0 (PCL 5e printer driver only)
●
Windows 2000
●
Windows Server 2003 (32-bit)
●
Windows Server 2003 (64-bit) (PCL 5e printer driver only)
●
For more information about upgrading from Windows 2000 Server to Windows Server 2003,
using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services
and Printing, go to
● Windows XP (32-bit)
Windows XP (64-bit) (PCL 5e printer driver only)
●
Windows Vista (32-bit)
●
http://www.microsoft.com/.
Windows printer drivers
A printer driver is the software that provides access to printer features and provides the means for
the computer to print to the printer.
Windows driver types
This product features a host-based driver and a PCL 5e printer driver.
Install Windows software
To install printer software for Windows NT 4.0, Server 2003 (64-bit), Windows 98SE, Me, and XP (64-bit)
See the operating system documentation for instructions on installing a printer driver.
To install printer software for Windows 2000, XP (32-bit), Server 2003 (32-bit), and Vista (32-bit)
Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the onscreen installation instructions.
NOTE: If the Welcome screen does not open, click Start on the Windows task bar and then
click Run. Type Z:\setup (where Z is your CD drive letter), and click OK.
Configure the Windows printer driver
Use one of the following methods to open the Windows printer driver from your computer:
ENWW Software for Windows 17
Operating system To change the settings for all
print jobs until the software
program is closed
To change the print job
default settings (for example,
turn on Print on Both Sides
by default)
To change the configuration
settings (for example, add a
tray or enable/disable Manual
duplexing)
Windows 98 SE,
Me, 2000, XP (32–
bit and 64–bit), and
Server 2003
1. On the File menu in the
software program, click
Print.
2. Select the name of the
printer, and then click
Properties or
Preferences.
The steps can vary; this
procedure is most common.
1. Click Start, click Settings,
and then click Printers or
Printers and Faxes.
2. Right-click the printer icon,
and then select Printing
Preferences.
1. Click Start, click Settings,
and then click Printers or
Printers and Faxes.
2. Right-click the printer icon,
and then select Properties.
3. Click the Device Settings
tab.
18 Chapter 2 Installation ENWW
Software for Macintosh
Macintosh printer drivers
A printer driver is the software component that provides access to printer features and provides the
means for the computer to communicate with the printer.
Install the Macintosh printer driver
This section explains how to install the printing system software for Macintosh OS X v10.2.8, v10.3,
v10.4 and later.
NOTE: USB queues are created automatically when the printer is attached to the computer.
However, the queue will use a generic PPD if the installer has not been run before the USB
cable is connected. To change the queue PPD, open the Print Center or Printer Setup Utility,
select the correct printer queue, and then click Show Info to open the Printer Info dialog box.
In the pop-up menu, select Printer Model, and then, in the pop-up menu in which Generic is
selected, select the correct PPD for the printer.
Use the following procedure to install the Macintosh printer driver:
1. Insert the printer CD into the CD-ROM drive and run the installer.
2. Double-click the CD icon on the desktop
3. Double-click the Installer icon.
4. Follow the instructions on the computer screen.
5. Print a test page or a page from any software program to make sure that the printer software is
correctly installed.
If installation fails, reinstall the software. If this fails, see the Late-Breaking Information section of the
Install Notes. The Install Notes are located on the printer CD or at the support Web site. (See
HP Customer Care on page 233 for the Web address.)
Configure the Macintosh printer driver
Use one of the following methods to open the Macintosh printer driver from your computer:
Operating System To change the settings for all
print jobs until the software
program is closed
Macintosh OS X
v10.2.8, v10.3,
v10.4 and later
1. On the File menu, click
Print.
2. Change the settings that
you want on the various
pop-up menus.
To change the print job
default settings (for example,
turn on Print on Both Sides
by default)
1. On the File menu, click
Print.
2. Change the settings that
you want on the various
pop-up menus.
3. On the Presets pop-up
menu, click Save as and
type a name for the preset.
To change the configuration
settings (for example, add a
tray or enable/disable Manual
duplexing)
1. Open Printer Setup
Utility by selecting the
hard drive, clicking
Applications, clicking
Utilities, then double-
clicking Printer Setup
Utility.
2. Click the print queue.
ENWW Software for Macintosh 19
Operating System To change the settings for all
print jobs until the software
program is closed
To change the print job
default settings (for example,
turn on Print on Both Sides
by default)
To change the configuration
settings (for example, add a
tray or enable/disable Manual
duplexing)
These settings are saved in the
Presets menu. To use the new
settings, you must select the
saved preset option every time
you open a program and print.
PostScript Printer Description files (PPDs)
PPDs, in combination with the HP postscript level 3 emulation driver, provide access to the printer
features and allow the computer to communicate with the printer. An installation program for the
PPDs is provided on the printer CD.
3. On the Printers menu,
click Show Info.
4. Click the Installable
Options menu.
20 Chapter 2 Installation ENWW
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