HP LJ4100, quickref Serv quck

May 1997 Edition

Split Format

HP LaserJet Family Quick Reference Service Guide

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Corporation.

IBM PC is a product of International Business Machines Cor poration. Microsof t is a U.S. registered trademark of Microsoft Corporation. Micr os of t LA N M an age r and MS-DOS are U.S. registered trademarks of Microsoft Corporation. Macintosh is a registered t rademark of Apple Computers Inc. AppleTalk is a registered trademark of Apple Computers Inc. 3Com 3+ Op en an d 3Com are trademarks of 3Com Corporation. Ethernet is a registered trademark of Xerox Corporation. NetWare and Novel l are registered trademarks of Novell Corporation.

Ordering other Manuals

This

LaserJet Quick Reference Service Guide

LaserJet Service Engineer quickly troubleshoot common printer problems. While this reference is intended to provid e all the information the Service Engineer will need for on-site repair of HP LaserJet products, it is not i ntended to replace the service manual for any HP LaserJet product . For detailed information about the HP LaserJet Products described in this guide, see the user’s or service manual for that product.

Servic e man uals for HP Laser Jet pr odu ct s are av ail able fro m Hewlett-Packard’s Support Materials Organization (SMO). The Service Parts Order Desk number is:

1-800-227-8164 (U.S. Only)

Outside U.S. contact local HP Sale s and Service office.

has been created to help the

Sect ion A

This section supports the following printers:

LaserJet 5/5M/5N LaserJet 5P/5MP LaserJet 6P/6MP LaserJet 5L LaserJet 5Si/5Si MX LaserJet 5Si Mopier LaserJet 6L Minimal support is provided for the LaserJet Companion

iii

Contents for Section A

1A E rro r Code s

Error listings, descriptions, and recommended actions.

2A Service Mo de

How to access Service Mode and related functions.

3A Power Supply Checks

DC voltages, test points, and tools.

4A I/O In form ation

Printer interface and cabling infor mation.

5A Media Specifications

Supported sizes and s pecifications fo r paper and special medi a.

6A Toner Cartridge Information

Cartridge weights, capacities, and potential service issues.

7A Printer Options and User Replaceable Parts

Support matrix and part numbers for access ories.

8A Service Parts

Selected high-usage replacement parts.

9A Service Notes Summary & Technical Tips

Some of the most common (o r troublesome) service issues.

10A Print Image Defects

Image defect samples, suspect causes, and remedies.

11A Wiring Diagr ams

Main wiring schematics.

12A Service/Support Resources and Training

How and where to get training, support, and materials.

13A LaserJet Companion Supplement

LaserJet Companion information and specifications.

This guide provides:

Service tips and information for troubleshooting common problems. Part number s and locati ons for common replacement parts. Printer and media specifications. Wiring diagrams that detail signal flow and show the interaction of the

different printer assemblies. A guide to service support information from Hewlett-Packard.

This guide will be updated on a regular basis as the service needs change, as new products are introduced, and as information becomes available.

Reference

Name used

in this Guide

LJ 5P/5MP*/ 6P/6MP*

LJ 5L C3941A 4K C3941-99001 LJ 5/5M*/5N C3916A/C3917A/

LJ 5Si/5SiMX*/ 5Si Mopier

LJ 6L C3990A 6K C3990-90991

Model Number

C3150A/C3155A/ C3980A/C3982A

C3952A C3166A/C3167A

C4076A/C4077A

Maximum

Pgs per

Month

12k C3980-90956

35K C3916-90984

100K C4077-90945

Service

Manual P art

Number

*Macintosh compatible.

Error Codes

1A-1

Error Codes

LJ 5P Printer LED Displays

For more details, refer to the page number list ed with each display letter . If the error and data lights are both lit, simultaneously press [Go] and [Reset] to display the Data Error pattern.

1A-2

Error Codes

Legend (5P Display Lights)

STATUS MESSAGES

Paper Out (Tray 1)

(see page 1A-10) Paper Out (Tray 2)

(see page 1A-10)

CONTINUABLE ERRORS When the ERROR and DATA LEDs are on, press the Go and RESET buttons. Follow the instructions for the secondary light patterns shown.

Primary Light Pattern (see note)

Error 20 (Mem Overflow)

(see page 1A-13) Error 21(Print Overrun)

(see page 1A-13) Error 22(I/O Error)

(see page 1A-14)

Error 40

(see page 1A-16)

SIMM ERRORS Remove all SIMMs and power cycle the printer. Retry operation. Replace SIMMs one at a time to locate the defective module. Refer to the Service Manual for details.

Error 53-0 ROM Error

(see note above) Error 53-1 RAM Error

(see note above)

FATAL ERRORS When the DATA, TRAY2, TRAY1, and ERROR LEDs are on, press the GO and RESET buttons. Follow the instructions for the seconda ry light patterns shown.

Primary Light Pattern (see note)

Error 50 Fuser

(see page 1A-18) Error 57/58 (Main Mtr)

(see pages 1A-21/22)

Printer Open (page 1A-8)

or No Toner Cartridge (page 1A-8) or Paper Jam (page 1A-11)

Error 41.1, 41.2, 41.3

(see page 1A-17) Error 68, 68.1

(see page 1A-26) Error 51 (Beam Detect)

(see page 1A-18) Error 52 (Scanner

Malfunction) (see page 1A-19)

Error 55

(see page 1A-21)

Error 61.1/62.1

(see page 1A-22) All other errors

(see 79 Error, pg 1A-27) Error 63 Service Error

(see page 1A-22)

1A-3

Error Codes

LJ 6P Printer LED Displays

For more details, refer to the page number list ed with each display letter . If the error and data lights are both lit, simultaneously press [Go] and [Reset/Job Cancel] to display the Data Err or pattern.

LJ 6P Printer LED Displays (see Legend at right)

STATUS

Tray 1

LED Blinking

CONTINUABLE ERRORS

1212121

E1 E2 E3 E4 E5 E7 E8 E9

121

12121212121

SIMM ERRORS

FATAL ERRORS

11223

Error Data Ready Tray 1

Tray 2

= Any other combination

121

1A-4

121

H1 H2 H3

Primary Secondary

121

H4 H5 H6 H7

To view Secondary Lights press GO and RESET/JOB CANCEL buttons simultaneously.

121

Legend (6P Display Lights)

Error Codes

STATUS MESSAGES

Paper Out (Tray 1)

(see page 1A-10) Paper Out (Tray 2)

(see page 1A-10)

CONTINUABLE ERRORS When the ERROR and DATA LEDs are on, press the Go and RESET/JOB CANCEL buttons. Follow the instructions for the secondary light patterns.

Primary Light Pattern (see note)

Error 20 (Mem Overflow)

(see page 1A-13) Error 21(Print Overrun)

(see page 1A-13) Error 22(I/O Error)

(see page 1A-14)

Error 40

(see page 1A-16)

SIMM ERRORS Remove all SIMMs and power cycle the printer. Retry operation. Replace SIMMs one at a time to locate the defective module. Refer to the Service Manual for details.

Error 53-0 ROM Error

(see note above) Error 53-1 RAM Error

(see note above)

FATAL ERRORS When DATA, READY, TRAY1, and ERROR LEDs are on, press GO and RESET/JOB CANCEL. Follow the instructions for the secondar y light patterns.

Primary Light Pattern (see note)

Error 50 Fuser

(see page 1A-18) Error 57/58 (Main Mtr)

(see page 1A-21/22) Error 61.x (x=1, 2, 3 SIMM)

(see page 1A-22)

Printer Open (page 1A-8)

or No Toner Cartridge (page 1A-8) or Paper Jam (page 1A-11)

Manual Feed (page 1A-30 )

Error 41.1, 41.2, 41.3

(see page 1A-17) Error 68, 68.1

(see page 1A-26) Error 51 (Beam Detect)

(see page 1A-18) Error 52 (Scanner

Malfunction) (see page 1A-19)

Error 55

(see page 1A-21)

Error 62.x (x=1, 2, 3 SIMM)

(see page 1A-23 ) Error 62.0

(see page 1A-23 ) Error 63, 64, 64, 65

(see page 1A-23 through 24) All other errors

(see pages 1A-26 through 30)

1A-5

Error Codes

LJ 5L/6L Printer LED Displays

For more details, refer to the legend on the followi ng page, which will refer you to recommended actions.

STATUS MESSAGES

A. Error LED is on.

*Unclearable error.

B. Error LED is blinking.

C. All LEDs are blinking.

D. Data LED is blinking.

Error Data Ready

E. All LEDs are off. LED Legend ERROR AND SERVICE MESSAGES

A. Error LED is on.

*Unclearable error.

E. Data LED is on. F. All LEDs are on. G. Data and

When all lights are on, there is a Service Error. Press and hold the Front Panel Button to display the LED error code pattern. The code will be shown only while the button is pressed. The following pictures show the possible LED error patterns.

B. Ready LED isonC. Error an d

Ready LEDs are on.

Ready LEDs are blinking.

D. Error and Data LEDs are on.

H. Formatter Error

* An unclearable error is not strictly a service message. It will appear without

all three lights being displayed first. See letter A in Status and Error sections.

1A-6

Error Codes

5L LED Patterns for St at us and Error Messages

Status Messages

Item Description Recommended Action

A Paper Out

Door Open No EP Cartridge

Paper Jam B Memory Error See page 1A-13 C Incompatible Memory Card See page 1A-21 D Manual Feed See page 1A-29 E Sleep Mode See page 1A-28

Error an d Service Messages

Item Description Recommended Action

A Unclearable Error

Engine Error B ROM/RAM Error See page 1A-20 C Fuser Error See page 1A-18 D Beam Error See page 1A-18 E Scanner Error See page 1A-19 F Formatter Error See page 1A-23 G F irmware Error See page 1A-29 H Formatter Error See page 1A-2223

See page 1A-10 See page 1A-8 See page 1A-8 See page 1A-11

See page 1A-30 See page 1A-16

Note

Before troubleshooting any Service Error, power cycle the printer to see if the error persists.

1A-7

Error Codes Clear Jam Staple Optional Output Bin X

Error Code Tables (LJ 5 series and newer)

Clear Jam Staple Option al Ou tput Bin X

5 Si Mopier

1. Clear the jam.

2. Check the staple cartridge.

3. Check stapler and cabling.

4. Check Stapling Unit Control PCA.

5. Replace the entire Stapling Unit as required.

Close P rinter Cove r/Pr inter Open

All Printers

1. Printer Door open.

Check that toner cart ridge is full y seated and tha t the covers are fir mly clos ed.

2. Defective DC Power Supply.

3. Defective DC Controller.

4. Actuator or tab missing or broken.

5. Defective Paper Control PCA.

Install Toner Cartridge/No Cartridge

All Printers

1. Reseat or install new toner cartridge.

2. Dirty or defective High Voltage contacts.

3. Defective High Voltage Power Supply.

1. Defective DC Controller.

Install T r ay 2

1. Lower Cassette (T ray 3) selected and printer detected Paper Cassette (Tray 2) not installed.

Install or reseat PC (Tray 2), which is the paper guide for the LC (Tray 3).

2. Improperly fitted PC.

Firmly rese at t he PC.

1A-8

Error Codes Out of Staples Optional Output X

Out of Staples Optional Output X

5Si Mopier

1. Re pla ce th e st apl e ca rtri dge .

2. If message continues after cartrige has been replaced, check stapler,

T op Cover Assembly, and cabling.

3. Check Stapling Unit Control PCA.

4. Replace the entire Stapling Unit as required.

Output Operation Condition x.yy

5Si Mopier

x= output device number yy=condition code

For the Multi-Bin Mailbox: 01 = Face-Up Tray not installed Note: Refer to the 2000-Sheet Input Unit and Multi-Bin Mailbox/Mailbox with Stapler T rouble shooting Chec ks for more info rmation.

Remove Paper Jam

1. See 13 Paper Jam — All Printers

2. Rear Door open.

3. Broken or missing Cassette Paper Out Sensor Flag.

4. 500 sheet lower cassette not properly adjusted (see Service Note

C2001A-01A)

Adjust tr ay follo wing ser vice no te.

5. Check transfer roller to ensure it is seated properly.

6. Bad Input Sensor (PS1), Fuser Exit Sernosr (PS3), or with jams from the MP T ra y (T ray 1), bad Pape r En d Se nsor (PS5 ).

Staple Limit Reached

5Si Mopier

1. Send only print jobs of 20 pages or less to the stapler.

Stapler Align Error

5Si Mopier

1. Remove the paper from the stapler and resend the job.

1A-9

Error Codes Stapler Malfunction

Stapler Malfunction

5Si Mopier

1. Clear the stapler jam and resend the job.

Stapler Supply Out

5Si Mopier

1. Load a new staple cartridge.

Toner Low

5/5Si

1. Toner is uneven in cartridge.

2. Malfunctioning Toner Cartridge contact points.

3. Defective HV Power Suppl y.

Tray x Emp ty/x L oad/Pap er Out

ALL Printers

1. Paper or Paper T ray empty or not seated correctly.

2. Sensor Arm stuck or broken.

3. Defective tray size sensing or configuration.

V erify tra y tabs and swit ches at right re ar (or right front) of tray slot o r configure tray from control panel.

4. Defective Paper Control/Sensor PCA.

W armin g Up

5/5Si

1. Separate all accessories.

2. Power cycle the printer.

3. Defective formatter.

4. Defective DC Controller.

5. Defective power supply.

1A-10

Error Codes 13 Paper Jam/Remove Paper Jam

13 Pape r J am/Rem ove Paper Jam

ALL Printers

1. Out of spec media.

2. Dirty or obstructed paper path.

Clean paper path components, check transfer roller is seated properly.

3. Worn Pickup (or other) Rollers and/or Separation Pad.

4. Wrong length paper or incorrect software paper size selected.

5. Defective Exit Sensor or flag.

6. Defective Input (paper out) Sensor doesn’t sense paper out.

7. Paper Casse ttes not c orr ectly load ed.

8. Bad solenoid operation.

V erify proper solenoid operation and replace as necessary.

9. Bad gear(s) or gears not meshing in drive train.

Repl ace bad gear s, ch eck tone r car tri dge gears for da mage .

10. Bad Main Motor or Drive Circuit.

11. Bad Delivery Mechanism or coupler gear to main drive.

12. Bad Main Motor Drive Circuitry.

13. Defective DC Controller.

5P/6P

1. Paper fragment under oblique rollers (top or front).

Remove rollers and clear out paper.

5L/5P/6P

1. If all flags move properly and connectors are seated and the error

persists, replace the DC Conroller .

13.x Pa per J am

5 Si

Note: When troubleshooting the LJ 5 Si, always troubleshoot the error log message. See the LJ 5 Si Service Manual for detailed error log information.

X=Locat ion o f jam

=Non-specific jam

=Paper feed/paper late jam—paper late arriving at PS 2; lo cated in

paper pickup unit. Inspect paper path. Verify flag movement.

=Paper feed 2 paper late jam—paper late arriving at PS 2, which is the

registration photo sensor. Remove toner and lift up green lever to access sensor flag. Verify flag movement.

=Fuser output paper late jam—paper late arriving at PS 1403, which is

in th e fusin g ass embl y . V e rif y flag mov eme nt.

1A-11

Error Codes 18 MIO Not Ready

4=Fuser output paper stopped jam 5, 6=Duplex module paper jam. PS 1402 face-down delivery photo

sensor is located in the face-down delivery assembly . Inspect diverter drive assembly. V erify paper path from fuser to top of face-down bin is clear and fl ag mov es f reely. 7-10= Duplex module paper jam. Paper is diverted to the duplex module after leaving the fusing assembly. Paper is turned around in the duplexer and refed into the printer’s paper path. Reseat the duplex module. If problems persist, replace the complete duplex assembly. 11=External input device paper jam If the control panel displays a 13.1 1 Paper Jam message, the printer will list additional error codes in the error log. These can be printed or viewed. 2000 Sheet Input Tray Paper Jam Error is related to the first device in the C-Link daisy chain. In the supported configuration this device should be the 2000-sheet high-capacity tray. Ver ify that Tr ay 4 lifts to its feed position. Inspect flags in vertical transfer door. 12=External output device paper jam If the control panel displays a 13.12 Paper Jam message, the printer will list additional error code s in the error log. These can be printed or viewed. Multi-Bin Mailbox/stapl er paper jam. Error is related to th e second or third device on the C-Link daisy chain. In the supported configuration, this second device should be the Multi-Bin Mailbox. Verify that all bins are in position and the “scan bar” is complete. V erif y that the Multi-Bin Mailbox completes its power up sequence. In the supported configuration, the stapler is the third device in the C-Link daisy chain. V erify the st apler completes its power- up sequence.

13=Fuser accordion jam. Inspect paper path before and after fuser. 14=Printer could not auto eject paper. Inspect entire paper path for

paper or debris.

18 MIO Not Rea dy

5/5Si

1. Printer is not connect ed to active LAN.

Connect printer to LAN or terminate connection using a BNC T-Connector with two 50 Ohm resistors.

2. MIO card is misaligned or defective.

Reseat or replace MIO card.

1A-12

Error Codes 18 MIO Init

18 MI O Init

5/5Si

1. Error message remains after 5 minutes.

Check network card or host.

20 Error/Mem Overflow

ALL Printers

1. Large print job exceeding memory capacity.

V erify SIMMs seate d. Add mem ory , re move soft fonts, d ecrease resolution, or simplify print job. Adjust image adapt and page protect settings, if available.

1. Too much data or data too complex.

Turn image adapt and page protect to ON or AUTO (can be set within the Remote C ontrol Panel). Press [GO] to resume print ing.

5L/6L

1. Set Enhanced I/O to Auto Mode (PCL mode).

Resend print job. If Auto-Cont inue variable is on with in PJL, the printer will continue to print after 10 seconds. If off, press the Front Panel Button to continue printing.

21 Error/Print Overrun

ALL Printers

1. Too complex print job.

Simplify print job or add memory.

5Si

1. Too complex print job.

Enable Page Protect from Cont rol Panel and from softw are (may require additional memory).

1. Too much data or data too complex.

Turn i mage adapt and page protect to ON or AUTO (c an be set wi thi n the Remote Control Panel). Press [GO] to resu me printing.

5P/5L/6P/6L

1. Use remote control panel to turn Page Protect to Auto or On.

1A-13

Error Codes 22 Error/ I/O Config Error/Par I/O Error / MIO Error

22 Error/ I/O Config Error/Par I/O Error / MIO Error

ALL Printers

1. I/O config for the computer or printer is incorrect.

Refer to manual for proper configuration.

2. Wrong or damaged I/O Cable.

Replace I/O cable with specified cable (IEEE1284).

3. Computer is powered off.

Power computer on.

4. Damaged printer I/O port.

Replace I/O PCA or Formatter .

5P , 5, 6P

1. The computer and printer are not communicating because of improper signal protocols. Indicates a loose cable connection or a bad or poor quality cable.

Reseat the cable and make sure you are using a high-quality cable (IEEE

1284).

5Si

1. Using a non-HP MIO device.

Repl ac e w it h a H P M IO d e vi ce .

23 I/O Not Rea dy

ALL Printers

1. I/O card is unable to accept data or is not connected to the network.

Check I/O Ca rd s eating an d rep lace if nece ssary.

24 Job Memory Full

ALL Printers

1. Complex printer job.

Add memory or simplify print job.

25 XXXMem Full

ALL Printers

1. Complex printer job.

Add memory or simplify print job.

1A-14

Error Codes 30 PS Error 16

30 PS Er ror 16

ALL Printers

1. An I/O time out or prom pt for use r in teraction (e.g., man ual feed) has

been exceeded.

Check I/O connections and whether media requests are being made.

30 PS Er ror 22 or 25

ALL Printers

1. Unexpected PostScript firmware error .

Replace PostScript SIMM.

30 PS Error XX (All Other)

ALL Printers

1. PCL file being sent to printer while in PostScrip t mode or bad

PostScript file or application error.

Check configuration, applicat ion, and print fil es.

30.1.1 Disk Failure

5 Si

1. Optional di sk failed self tes t.

Press [ Select] to continue.

40 Err or (data trans fer e rro r)

ALL Printers

1. Computer and printer may be set to different baud rates.

Refer to manual to reset baud rates.

2. Computer is powered off.

Power computer on.

3. Unseated or defective MIO card.

Remove, reseat , or repla ce MIO card.

4. Indicates an abnormal connection break occurred while transferring

data from the computer.

Press [Continue] or [GO] on the printe r to clear the error message.

1A-15

Error Codes 40.x MIO Error

40.x MI O Err or

5Si

1. Add normal connection break in the specified MIO card occured. If x=1; HP MIO port 1 (upper slot) If x=2; HP MIO port 2 (lower slot)

Press [Select] to continue or power cycl e the printer . If the error pers ists, repl ace MI O card .

41 Error (temporary print engine failure)

ALL Printers

1. Momentary error.

Reset by pressing the [Continue] or [Go] key.

5P/6P

1. A temporary error occurred while printing.

This error most commonly occurs when the printer picks two sheets of paper at once. The page containing the error is reprinted automatically. Remove the page from the output tray and press [GO] on the printer.

5L/6L

1. Temporary Error

Power cycle the printer . If the error persists, reseat the Formatter to the DC Controll er PCA.

2. Engine Error

Replace the Formatte r PCA. If the error pers ists, replace the DC Controller PCA.

41.x Error

5, 5S i

1. If x= 1; Defective connections.

Reseat J205, J206, J207 and Laser/Scanner connections.

2. If x=2; Beam Detect malfuction.

Reseat connectors, including laser scanning assembly.

3. If x=3; Paper size selection does not match installed paper or paper multifeed.

Check for paper jams, multifeeds, or missfeeds. Insert correct siz e paper . One of the cassettes is overfull or improperly adjusted.

4. If x=4; Sync error.

Reseat DC Controller and Formatter connections.

1A-16

Error Codes 50 Error / 50 Service (Fuser Malfunction)

5. If x=5; Video sync or undetermined error.

Reseat DC Controller and Formatter connections.

50 Error / 50 Service (Fuser Malfunction)

ALL Printers

1. Temporary error.

Power off for 20 mi nutes to clear tem porary 50 Error .

2. Low/unstable power (e.g. brownout).

Locate/verify stable power source.

1. Defective Fuser or Pwer Supply.

Replace Fuser followed by P ower Supply if probem persists.

2. Temporary error.

Short C202 (LJ 4) or C205 (LJ 4 Plus) on the DC Controller to bypass Error 50 time delay .

5P/6P

1. Defective Fuser.

2. Defective DC Controller.

5L/6L

1. Check the r esistan ce betw een pins 1 and 2 from co nnector J102 of the D C

Controller and the Thermistor .

If no r esist ance, rep lace t he heati ng el emen t. If resis tan ce is c orr ect, repl ace th e DC C ontr ol ler .

50.x Fuser Error

5Si

1. Fuser malfunction.

If x=1; Fuser low t emperature fa ilure. If x=2; W arm up fa ilure. If x=3; Over temperature failure. If x=4; Bad fuser. Power printer off for 20 mintues, then back on. V erify th e fuser is inst alled correct ly and fully se ated. Reseat or repla ce the fuser ca ble assembly .

1A-17

Error Codes 51 Error (loss of beam detect)

51 Error (loss of beam detect)

1. Faulty Laser/Scanner Cable Connectors.

2. Defective Laser/Scanner Assembly.

5P , 5L,6P , 6L

1. Temporary error.

Power-cycle the printer .

2. Laser/Scanner Assembly not seated.

3. Defective Laser/Scanner Assembly.

Replace the Laser/Sc anner Assembly (or cable —5L only).

4. Defective DC Controller PCA (5L, 5SI only)

51.x E rror

5Si

1. Laser subsystem problem.

If x=1; Beam detect malfunction. If x=2; Laser malfunction. Press [Select] to resume operation. (If AU T OCONT=ON) If error persists: Check cable from DC C ontr ol ler t o la ser scan ner . Repl ace la ser scanne r ass embl y . Repl ace DC C ont roll er P CA.

52 Error (incorrect scanner speed)

1. Faulty Laser/Scanner Cable.

2. Defective Laser/Scanner Assembly.

5P , 5L, 6P , 6L

1. Temporary error.

Power-cycle the printer .

2. Improperly fitted Scanning Assembly.

3. Scanner cable problem.

4. Defective Laser/Scanner Assembly.

5. Defective DC Controller PCA.

1A-18

52.x E rror

5Si

1. Scanner subsystem problem.

If x=1; Scanner startup failure. If x=2; Scanner rotatio n failure. Switch the printer off and back on. If the error conti nues: Check cable from DC Control ler to lase r scanner assem bly . Repl ace la ser scanne r ass embl y . Repl ace DC C ont roll er P CA.

53.XY . ZZ Error

5/5Si/5P/6P

1. SIMM malfunction.

T able 1-1 53.XY .ZZ Error fo r 5, 5Si

X (Hardware Type)

x=0, ROM 0=Unsupported memory x=1, RAM x=2, Flash

Y (Hardware Device)

y=0 Internal mem. (Formatter PCA) y=1 SIMM Slot 1 y=2 SIMM Slot 2 y=3 SIMM Slot 3 y=4 SIMM Slot 4

ZZ (Error Nu mber)

1=Unrecognized memory 2=Unsupported mem. size 3=Failed RAM test 4=Exceeded max RAM size 5=Exceeded max ROM size 6=Invalid SIMM speed 7=SIMM report ing info. incorrectly 8=SIMM RAM parity error 9=SIMM ROM mapped to an unsupported address 10=SIMM address conflict 11=ROM out of bounds 12=Could not make temporary mapping

Error Codes 52.x Error

5L/6L

1. An error has been found in the RAM or ROM.

Power-cycle the printer .

2. Defective or incompatible memory card.

Power off the printer, remove any additional memory, then power back on. If the message cle ars replace th e memory card.

3. Defective Formatter PCA.

5, 5P , 5Si, 6P

1. SIMM malfunction.

V erify S IMM board is inst alled correct ly . Repl ace th e SIM M tha t cau sed th e err or .

1A-19

Error Codes 54 Error

54 Error

5Si

1. Defective Duplexer.

Repl ace dup le xer .

55 Error (internal communication pr oblem)

ALL Printers

1. Loose/bad cable.

2. Defective DC Controller PCA.

3. Defective Formatter PCA.

4. Defective Paper Input PCA.

5. Defective Main Motor.

56.x Error

5Si

1. Invalid input source or output destination has been selected.

If x=1; invalid input source. If x=2; invalid output destination. Check input and output devices. Reselect a valid device.

57 Error

5L/6L

1. Incompatible memory card.

Remove card and replace it with a 1, 2, 4, or 8 MB, 5V , 70 nsec. or faster card.

5, 5P , 6P

1. Main motor not fuctioning properly.

Check for any binding in motor or gear train. Check connection to DC Controller , then repl ace main motor or DC Con troller as nece ssary .

1A-20

Error Codes 57.x Service

57.x Ser vice

5Si

1. Faulty Fan Mot or x.

Check Fan number x, main or duplexor fan, and replace if necessary.

1. Main Motor Fa ilure .

58 Servic e

5, 5P , 6P

1. Improperly fitted Fan Cable.

Check/reseat Fan Cable.

2. Defective Fan.

58.x Printer Error

5Si

1. Tray lifter malfunction.

If x=1; Tray 2 lifter malfunction. If x=2; Tray 3 lifter malfunction. If x=3; Tray 1 lifter malfunction. If x=4; Tray 4 lifter malfunction. Press [ Sele ct ] to co nt inue . Repair or replace tray/lif ter .

59.x Printer Error

5Si

1. Main motor malfuncti on.

If x=1; Main motor startu p failure. If x=2; Main motor rot ation failure . Switch the printer off, then back on. If the message persists: Check cabling between the main motor and DC Controller. Repl ace th e main mot or . Repl ace th e DC C ontr ol ler .

1A-21

Error Codes 61.x Service

61.x Ser vice

ALL Printers

1. Improperly fitted SIMM in slot x.

2. Defective SIMM in slot x.

3. Defective Formatter.

Note: If x=0, SIMM slot counldnot be determined.

62.x Service / Printer Error

ALL Printers

1. Improperly fitted SIMMs or Font Cartridge.

2. Defective Internal Memory. (x=0)

Repl ace For mat ter PCA.

3. Defective SIMM Slot X.

63 Servic e

5, 5P , 6P

1. Defective Formatter PCA.

Replace Formatter PC A.

5L/6L

1. Defective Formatter PCA.

Power cycle the printer. Disconnect the parallel I/O cable and run a self test. If the error persists , replace the Format ter PCA.

64 Servic e / Printe r Err or

ALL Printers

1. Defective Formatter PCA.

5Si

1. Defective DC Controller PCA.

65 Servic e

All Printers

1. Defective Formatter PCA.

1A-22

Error Codes 65 Printer Error

65 Printer Error

5, 5Si, 5P , 6P

1. Indicates a dynamic RAM error .

Switch the printer off, then back on. If the message persists, replace the Formatte r PCA.

66.x.yy D evice Error

5Si

If the control panel displays a 66.x.yy Device Error message, the printer will list addition al error codes in the error log . These can be printed or viewed . Indicates a paper handling error. Printer is unable to communicate with the external paper handling PCA. Verify C-Link cables are installed correctly . Print the PCL Configu ration Page and note which installed devices are not present on the Configuration Page. x=paper handling device 0=external paper handling PCA (EPH) 1=first device attached to EPH 2=second device attached to EPH 3=third device attached to EPH 4=fourth device attached to EPH 5=fifth device attached to EPH Switch the printer and paper handling devices off, then on. If the message persists:

yy=paper handling device error code

If yy=1-22, 24: Check cabling between the printer and the device. Check the me chan ical int erf ace bet wee n the print er a nd th e devi ce. Replace the external paper handling PCA. If yy=23: Check cabling and mechanical interface between printer and device. Replace the external paper handling PCA. Repeat steps 1 and 2 to isolate defective device. Repai r or r epl ace d efect iv e devi ce.

If yy=31: Printer not supported by paper handling device 1.

1A-23

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