HP LJ 3300 MFP Service Manual

hp LaserJet 3300mfp

series

service

hp LaserJet 3300mfp series

Service

2002 Hewlett-Packard

Reproduction, adaptations, or translation without prior written permission is prohibited except as allowed under copyright laws.

Part number C9124-90948 Second edition, February 2002

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to thi s informati o n . HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: “Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1)(ii) of the Rights in Technical Data Clause at DFARS 52.227-7013.”

Trademark Credits

Microsoft, Windows, and MSDOS are U.S. registered trademarks of Microsoft Corporation.

TrueType is a U.S. trademark of Apple Computer, Inc.

All other products mentioned herein may be trademarks of their respective companies.

Safety Information

WARNING!

Potential Shock Hazard

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1 Read and understand all

instructions in the user guide.

2 Observe all warnings and

instructions marked on the product.

3 Use only a grounded

electrical outlet when connecting the HP LaserJet 3300mfp product to a power source. If you don’t know whether the outlet is grounded, check with a qualified electrician.

4 Do not touch the contacts

on the end of any of the sockets on the HP LaserJet 3300mfp. Replace damaged cords immediately.

5 Unplug this product from

wall outlets before cleaning.

6 Do not install or use this

product near water or when you are wet.

7 Install the product securely

on a stable surface.

8 Install the product in a

protected location where no one can step on or trip over the power cord and the power cord will not be damaged.

9 If the product does not

operate normally, see the online user guide.

10 Refer all servicing

questions to qualified personnel.

Information regarding FCC Class B, Parts 15 and 68 requirements can be found in the user guide.:

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.

1 Product information

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Overview of product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Front and side view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Back and side view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Hardware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Firmware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Product Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Model and serial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Warranty statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Extended warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Print cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Refilled print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Recycling print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

FCC Part 68 Requirements (US). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Telephone Consumer Protection Act (US) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

IC CS-03 requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Regulatory information for EU countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

2 Operation

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Identifying the control panel components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Fax controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

To send a fax to one recipient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

To receive faxes when you hear fax tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Alphanumeric buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Menu and cancel controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Copy, scan, and start controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Control panel menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

To print the control panel menu structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

To use the control panel keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Control panel error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Product media specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Supported media sizes (printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Guidelines for using media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Paper and Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Common media problems table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

EN Contents 3

Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Loading media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Loading media to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Selecting originals for the ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Media information for the flatbed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Loading originals to copy or scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

To load originals onto the flatbed scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

To load originals into the ADF input tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Printer output paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

3 Maintenance

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Life expectancies of parts that wear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Scanner calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Cleaning the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Cleaning the exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Cleaning the glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Cleaning the lid backing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Cleaning the print path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Cleaning the print cartridge area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Cleaning the printer pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Cleaning the printer separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

User-replaceable parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Replacing the printer pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Replacing the printer separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Installing a new ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

To install a new or replacement ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Changing an ADF pick roller assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Removing and replacing the control panel bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

4 Operational overview

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Formatter system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Central processing unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Line Interface Unit (LIU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Scanner formatter PCA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Flash memory or ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Standard Boot Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

RAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Parallel interface or Universal Serial Bus interface. . . . . . . . . . . . . . . . . . . . . . . 78

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Draft mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

MEt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Enhanced I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

4 Contents EN

PJL overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Scanner and ADF functions and operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Scanner Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Scanner Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

ADF Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

ADF paper path and ADF sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

ADF Jam Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Printer functions and operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Engine control unit/power system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Printer paper-feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Basic sequence of operation (formatter-to-printer). . . . . . . . . . . . . . . . . . . . . . . 98

LIU (fax) functions and operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

PSTN operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

The fax subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Formatter in the fax subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

LIU in the fax subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Fax page storage in flash memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

5 Removal and replacement

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Removal and replacement strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Required tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Before performing service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Parts removal order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Separation of scanner from printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Right side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Scanner side covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Scanner assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Flat lid or ADF assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

The ADF pick roller assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

ADF document feed guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

ADF separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Control panel bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Control panel chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Scanner formatter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

ADF scanner glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Printer covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Left side door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Printer top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Front cover assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Printer assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

EN Contents 5

Transfer roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Line Interface Unit (LIU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Formatter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Output rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Fan assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Pickup assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Paper lift-plate assembly and pickup roller shaft . . . . . . . . . . . . . . . . . . . . . . . 157

Right plate assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Left plate assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Bottom assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Left bottom frame support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

ECU fuses and ECU pan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Paper-feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

6 Troubleshooting

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Critical error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Checking the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Solving image-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Solving paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Solving print paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Solving scanner (copier) paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . 199

Functional checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Half self-test functional check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Drum rotation functional check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Heating element check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

High-voltage power supply check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Paper path check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Updating or recovering the firmware code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Firmware update via flash executable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Firmware recovery DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Troubleshooting tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Internal reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Printing all fax reports at once . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

T.30 protocol trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Service mode functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Secondary service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Developer’s menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

NVRAM init . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

6 Contents EN

PJL software commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Main wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Locations of connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Locations of connectors and switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

7 Parts and diagrams

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Ordering parts and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Related documentation and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Parts that wear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Common hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

How to use the parts lists and diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Scanner assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Scanner and ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

ADF rollers and separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Control panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Printer assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Printer covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Internal assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Internal components (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Internal components (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Electrical components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Paper pickup assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Paper pickup assembly (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Index

EN Contents 7

8 Contents EN

Figures

Figure 1. Front and side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Figure 2. Back and side view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 3. Model and serial number labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 4. Dimensions of product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Figure 5. Fax controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Figure 6. Alphanumeric controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Figure 7. Menu and cancel buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Figure 8. Copy, scan, and start controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Figure 9. Output bin and straight-through output path. . . . . . . . . . . . . . . . . . . . . 54

Figure 10. Product configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Figure 11. Optical diagram of scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Figure 12. Document scanner path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Figure 13. Printer unit functional block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Figure 14. ECU loads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Figure 15. Overview of laser/scanner operation . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Figure 16. High-voltage power supply circuit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Figure 17. Image formation block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Figure 18. Printer paper path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Figure 19. Solenoid, photosensors, and switches . . . . . . . . . . . . . . . . . . . . . . . . . 97

Figure 20. Printer timing diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Figure 21. Removing the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Figure 22. Removing the right side cover (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . 113

Figure 23. Removing the right side cover (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . 114

Figure 24. Removing the right side cover (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . 115

Figure 25. Removing the right scanner cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Figure 26. Removing the left scanner cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Figure 27. Separating the scanner from the printer (1 of 4). . . . . . . . . . . . . . . . . 116

Figure 28. Separating the scanner from the printer (2 of 4). . . . . . . . . . . . . . . . . 117

Figure 29. Separating the scanner from the printer (3 of 4). . . . . . . . . . . . . . . . . 117

Figure 30. Separating the scanner from the printer (4 of 4). . . . . . . . . . . . . . . . . 118

Figure 31. Removing the ADF assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Figure 32. Removing the document feed guide (1 of 2) . . . . . . . . . . . . . . . . . . . 122

Figure 33. Removing the document feed guide (2 of 2) . . . . . . . . . . . . . . . . . . . 122

Figure 34. Removing the ADF separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Figure 35. Removing the control panel bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Figure 36. Reinstalling the control panel bezel (1 of 2) . . . . . . . . . . . . . . . . . . . . 124

Figure 37. Reinstalling the control panel bezel (2 of 2) . . . . . . . . . . . . . . . . . . . . 124

Figure 38. Removing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Figure 39. Removing the control panel chassis (1 of 2) . . . . . . . . . . . . . . . . . . . 126

Figure 40. Removing the control panel chassis (2 of 2) . . . . . . . . . . . . . . . . . . . 126

Figure 41. Removing the scanner formatter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

EN Figures 9

Figure 42. Removing the ADF scanner glass . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Figure 43. Installing the ADF scanner glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Figure 44. Removing the left side door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Figure 45. Removing the back cover (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Figure 46. Removing the back cover (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Figure 47. Removing the printer top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Figure 48. Removing the print cartridge door (1 of 2) . . . . . . . . . . . . . . . . . . . . . 133

Figure 49. Removing the print cartridge door (2 of 2) . . . . . . . . . . . . . . . . . . . . . 134

Figure 50. Removing the front cover (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Figure 51. Front cover removed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Figure 52. Removing the front cover (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Figure 53. Removing the front guide assembly (1 of 3). . . . . . . . . . . . . . . . . . . . 137

Figure 54. Removing the front guide assembly (2 of 3). . . . . . . . . . . . . . . . . . . . 138

Figure 55. Removing the front guide assembly (3 of 3). . . . . . . . . . . . . . . . . . . . 138

Figure 56. Removing the left and right support covers . . . . . . . . . . . . . . . . . . . . 139

Figure 57. Removing the transfer roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Figure 58. Removing the LIU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Figure 59. Removing the formatter (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Figure 60. Removing the formatter (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Figure 61. Removing the formatter (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Figure 62. Removing the fuser assembly (1 of 4) . . . . . . . . . . . . . . . . . . . . . . . . 144

Figure 63. Removing the fuser assembly (2 of 4) . . . . . . . . . . . . . . . . . . . . . . . . 145

Figure 64. Removing the fuser assembly (3 of 4) . . . . . . . . . . . . . . . . . . . . . . . . 146

Figure 65. Removing the fuser assembly (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . . 147

Figure 66. Removing the output rollers (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Figure 67. Removing the output rollers (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Figure 68. Removing the motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Figure 69. Removing the solenoid (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Figure 70. Removing the solenoid (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Figure 71. Removing the fan (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Figure 72. Removing the fan (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Figure 73. Removing the pickup assembly plate (1 of 3). . . . . . . . . . . . . . . . . . . 155

Figure 74. Removing the pickup assembly plate (2 of 3). . . . . . . . . . . . . . . . . . . 156

Figure 75. Removing the pickup assembly plate (3 of 3). . . . . . . . . . . . . . . . . . . 156

Figure 76. Removing the paper lift-plate assembly (1 of 3). . . . . . . . . . . . . . . . . 157

Figure 77. Removing the paper lift-plate assembly (2 of 3). . . . . . . . . . . . . . . . . 158

Figure 78. Removing the paper lift-plate assembly (3 of 3). . . . . . . . . . . . . . . . . 158

Figure 79. Paper lift-plate springs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Figure 80. Removing the pickup roller shaft . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Figure 81. Removing the right plate assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . 160

Figure 82. Removing the right plate assembly (2 of 2) . . . . . . . . . . . . . . . . . . . . 161

Figure 83. Removing the left plate assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Figure 84. Removing the left bottom frame support . . . . . . . . . . . . . . . . . . . . . . 163

Figure 85. Removing the ECU pan (1 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Figure 86. Removing the ECU pan (2 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Figure 87. Removing the ECU pan (3 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Figure 88. Removing the ECU pan (4 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

10 Figures EN

Figure 89. Removing the ECU pan (5 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Figure 90. Removing the paper-feed assembly (1 of 4) . . . . . . . . . . . . . . . . . . . 168

Figure 91. Removing the paper-feed assembly (2 of 4) . . . . . . . . . . . . . . . . . . . 169

Figure 92. Removing the paper-feed mechanism (3 of 4) . . . . . . . . . . . . . . . . . . 170

Figure 93. Removing the paper-feed mechanism (4 of 4) . . . . . . . . . . . . . . . . . . 171

Figure 94. Engine test switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Figure 95. Locating connectors for the heating element check. . . . . . . . . . . . . . 203

Figure 96. Print cartridge high-voltage connection points (right side) . . . . . . . . . 204

Figure 97. Print cartridge high-voltage connection points (left side) . . . . . . . . . . 204

Figure 98. High-voltage connector assembly (right side) . . . . . . . . . . . . . . . . . . 205

Figure 99. High-voltage connector assembly (left side). . . . . . . . . . . . . . . . . . . . 205

Figure 100. Overriding SW301 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Figure 101. Using the firmware recovery DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Figure 102. Example of a T.30 trace of a successfully sent fax . . . . . . . . . . . . . . 227

Figure 103. Example of a T.30 trace of a successfully received fax . . . . . . . . . . . 228

Figure 104. NVRAM PJL factory variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Figure 105. Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Figure 106. Main wiring (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Figure 107. Main wiring (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Figure 108. Locations of printer connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Figure 109. Locations of connectors and switches . . . . . . . . . . . . . . . . . . . . . . . . 240

Figure 110. Scanner covers and ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Figure 111. ADF rollers and separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Figure 112. Control panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Figure 113. Printer covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Figure 114. Paper tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Figure 115. Internal components (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Figure 116. Internal components (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Figure 117. Electrical components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Figure 118. Paper pickup assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Figure 119. Paper pickup assembly (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Figure 120. Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

EN Figures 11

12 Figures EN

Tables

Table 1. Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Table 2. Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Table 3. Performance of HP LaserJet 3300mfp series. . . . . . . . . . . . . . . . . . . . 19

Table 4. Performance of ADF for copying/scanning. . . . . . . . . . . . . . . . . . . . . . 20

Table 5. Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Table 6. Acoustic emissions (HP LaserJet 3300mfp series) . . . . . . . . . . . . . . . 20

Table 7. Skew specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Table 8. HP LaserJet 3330 fax specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Table 9. Control panel menu structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Table 10. Control panel error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Table 11. Media types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Table 12. Life expectancies of parts that wear. . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Table 13. Product startup messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Table 14. Basic sequence of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Table 15. Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Table 16. Alert and warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Table 17. Critical error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Table 18. Solving print image-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . 188

Table 19. Solving scanning (copying) image-quality problems . . . . . . . . . . . . . 194

Table 20. Solving print paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Table 21. Solving scanner paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . 199

Table 22. Fax receive error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Table 23. Fax send error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Table 24. Fax phase sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Table 25. Appropriate responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Table 26. Fax abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Table 27. Country/region codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Table 28. Switch functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Table 29. Technical support websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Table 30. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Table 31. Common fasteners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Table 32. Scanner and ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Table 33. ADF rollers and separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Table 34. Control panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Table 35. Printer covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Table 36. Paper tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Table 37. Internal components (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Table 38. Internal components (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Table 39. Electrical components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Table 40. Paper pickup assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Table 41. Paper pickup assembly (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

EN Tables 13

Table 42. Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Table 43. Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Table 44. Numerical parts list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

14 Chapter - Tables EN

1Product information

Chapter contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Overview of product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Front and side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Back and side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Hardware description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Firmware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Model and serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Extended warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Print cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Refilled print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Recycling print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . 26

FCC Part 68 Requirements (US) . . . . . . . . . . . . . . . . . . . . . . . 26

Telephone Consumer Protection Act (US) . . . . . . . . . . . . 27

IC CS-03 requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Regulatory information for EU countries . . . . . . . . . . . . . . 28

EN Chapter contents 15

Introduction

The HP LaserJet 3300mfp series is designed to:

 Print: Print documents easily with the laser-quality you have

come to expect from an HP LaserJet product.

 Copy: Make superior laser-quality copies. With the software, you

can make up to 99 copies of a 50-page original. You can also enlarge, reduce, adjust contrast, and collate.

 Scan: Scan documents to create electronic text or graphics files.  Fax: On the HP 3330, send and receive documents via standard

fax communications.

Overview of product

Front and side view

Figure 1. Front and side view

Automatic document feeder (ADF)

2 ADF media input tray 3 Side media guides for the ADF 4 Long media extension for the ADF 5 Control panel

6 Output bin

16 Chapter 1 - Product information EN

Print cartridge door

8 Priority input tray 9 Side media guides for the priority input tray 10 Media support for the main input tray 11 Main input tray 12 Side media guides for the main input tray (inside cover, not

shown)

Back and side view

Figure 2. Back and side view

Left side panel

2 Straight-through output door 3 USB port 4 Parall el port 5 Power receptacle 6 Power switch (220-240 volt units) 7 LIU (hp LaserJet 3330mfp only...not shown in graphic)

EN Overview of product 17

Hardware description

The product provides 1200 dot-per-inch (dpi) printing. The flatbed scanner scans at 600 pixels-per-inch (ppi) with 24-bits per pixel (bpp) and most models contain an automatic document feeder (ADF) that holds up to 50 pages. On the HP LaserJet 3330mfp, the formatter and LIU provide Group-3-compatible faxing capabilities.

The product prints 15 pages per minute (ppm) on letter-size paper or 14 ppm on A4. With 1200 dpi printing resolution, the product has exceptional text and graphics print quality. The simple control panel and improved paper handling make this product very easy to use.

The main input tray has a 250-sheet capacity for continuous, multiplepage printing. The priority input tray allows for manual feed of up to ten sheets. Both trays are center-justified for all supported paper sizes. The output bin holds up to 125 sheets.

The product has a very fast first-page-out, at less than ten seconds. The formatter board contains 4 MB of ROM, 32 MB of RAM, and an embedded 32-bit Coldfire V3 processor. There is one DIMM slot available for font or memory expansion (supporting an 8 MB, 16 MB, 32 MB, or 64 MB DIMM).

The print engine has a 1,000 average (10,000 peak) page-per-month duty cycle. The standard toner life is 2,500 pages, and the highcapacity toner life is 3,500 pages with 5% toner coverage.

18 Chapter 1 - Product information EN

Firmware description

The firmware in the product includes:

 Enhanced PCL 6 with status readback  80 PCL and 80 Postscript™ fonts  Pixel placement, mosaic characters  Memory Enhancement technology (MEt) with hardware

compression and decompression

The firmware also has REt and EconoMode functionality.

Product Specifications

Table 1. Physical specifications

Category Specification

Height 496 mm (19.5 inches) Depth 520.7 mm (20.5 inches) Width 546.1 mm (21.5 inches)

Weight (cartridge installed)

15.9 kg (35.0 lbs) (models with ADF)

14.1 kg (31.1 lbs) (models without ADF)

Table 2. Environmental specifications

Category Specification

Operating environment (unit plugged into an AC outlet)

Storage environment (unit not plugged into an AC outlet)

 Temperature: 15° to 32.5° C (59° to 90.5° F)  Humidity: 10% to 80% relative humidity

(no condensation)

 Temperature: -20° to 40° C (-4° to 104° F)  Humidity: Less than 95% relative humidity

(no condensation)

Table 3. Performance of HP LaserJet 3300mfp series

Category Specification

Print resolution 1200 dpi Print speed 15 ppm (Letter)

14 ppm (A4)

EN Product Specifications 19

Table 4. Performance of ADF for copying/scanning

Category Specification

Scan resolution 600 PPI (24-bit pixels per inch) optical, with 256

levels of gray and 24-bit color

Copy speed Up to 15 ppm

Table 5. Electrical specifications

110-V Models 220-V Models

Power requirements

Note: Power sources are not interchangeable.

Minimum recommended circuit capacity

Power consumption Copying (maximum): 330 W

Values subject to change. See http://www.hp.com/support/lj3300 for current information

110 to 127 volts +/-10% 50 to 60 Hz +/-2 Hz

4.5 A at 115 V 2.3 A at 230 V

Printing (maximum): 300 W Standby: 14 Watts Power save: 14 Watts

Table 6. Acoustic emissions (HP LaserJet 3300mfp series)

220 to 240V +/-10%, 50 to 60 Hz +/-2 Hz

Copying (maximum): 330 W Printing (maximum): 300 W Standby: 14 Watts Power save: 14 Watts Off: 0 Watts

Sound Power Level Declared per ISO 9296

Printing (maximum) Copying (maximum) Standby/PowerSave

= 6.1 Bels (A)

WAd

= 6.6 Bels (A)

WAd

Essentially inaudible

SPL Bystander Position Declared per ISO 9296

Printing (maximum) Copying (maximum) Standby/PowerSave

Values subject to change. See http://www.hp.com/support/lj3300 for current information. During other operations, acoustic emissions may vary.

= 48 dB (A)

pAm

= 50 dB (A)

pAm

Essentially inaudible

20 Chapter 1 - Product information EN

Table 7. Skew specifications

Category Specification

Print skew 0.87% (1.65 mm over 190 mm in width) for

cut-sheet media (leading edge)

0.80% (2.0 mm over 250 mm in length) for cut-sheet media except A5 size

1.50% (3.3 mm over 220 mm in length) for envelopes, postcards, and A5-size media

The media registration defines how a sheet of media is positioned relative to the electrophotographic image on the drum. The specified tolerances do not include variation in the media dimensions from nominal. All vertical lines will be parallel to the reference, or left edge of the media, within the specifications.

Table 8. HP LaserJet 3330 fax specifications

Category Specification

Fax transmission speed 3 seconds/page (ITU-T Test Image #1 )

Right/left margins for printed pages

Top/bottom margins for printed pages

Fax compatibility ITU Group 3; ECM Fax coding schemes MH, MR, and MMR Modem speed Up to 33,600 bits per second (bps) Speed dialing Yes Distinctive ring detect Yes Fax resolution (standard) 203 by 98 dots per inch (dpi) Fax resolution (fine) 203 by 196 dpi Fax resolution (superfine) 300 by 300 dpi (no halftone) Fax resolution (photo) 300 by 300 dpi (halftone enabled)

6.3 mm (0.25 inch)

5.08 mm (0.2 inch)

EN Product Specifications 21

Model and serial numbers

The model number and serial number are listed on an identification label located on the inside of the print cartridge door.

The serial number contains information about the country/region of

origin, revision level, production code, and production number of the product.

The label also contains power rating and regulatory information.

Figure 3. Model and serial number labels

22 Chapter 1 - Product information EN

Warranty statement

DURATION OF WARRANTY: One year from date of purchase.

1 HP warrants to you, the end-user customer, that HP hardware, accessories, and

supplies, will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like new.

2 HP warrants to you that HP software will not fail to execute its programming

instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

3 HP does not warrant that the operation of HP products will be uninterrupted or

error-free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

4 HP products may contain remanufactured parts equivalent to new in performance

or may have been subject to incidental use.

5 Warranty does not apply to defects resulting from (a) improper or inadequate

maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (d) improper site preparation or maintenance.

6 HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER

WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province.

EN Warranty statement 23

7 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS

WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Extended warranty

HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance warranty covers a three-year period from the date of the HP product purchase. The customer must purchase the HP SupportPack within 90 days of the HP product purchase. Customers can contact the nearest HP-authorized dealer about this service.

24 Chapter 1 - Product information EN

Print cartridge information

The print cartridge is designed to simplify replacement of the major consumable parts. The print cartridge contains the printing mechanism and a supply of toner.

At five percent page coverage, a standard print cartridge will print approximately 2,500 pages. However, a cartridge should print more pages if it regularly prints pages with less coverage, such as short memos. The cartridge might print fewer pages if heavy or bold print is used.

For best results, always use a print cartridge before the expiration date stamped on the cartridge box.

Refilled print cartridges

While Hewlett-Packard does not prohibit the use of refilled print cartridges during the warranty period or while the product is under a maintenance contract, it is not recommended for the following reasons:

 Repairs resulting from the use of refilled cartridges are not

covered under Hewlett-Packard warranty or maintenance contracts.

 Hewlett-Packard has no control or process to ensure that a

refilled cartridge functions at the high level of reliability of a new HP LaserJet toner cartridge. Hewlett-Packard also cannot predict the long-term reliability effect on the product from using different toner formulations found in refilled cartridges.

 The print quality of HP LaserJet print cartridges influences the

customer’s perception of the product. Hewlett-Packard has no control over the actual print quality of a refilled cartridge.

 Parts that are critical to print quality may not be replaced when

the cartridge is refilled with toner.

Recycling print cartridges

In order to reduce waste, Hewlett-Packard offers a recycling program. Cartridge components that do not wear out are recycled. Plastics and other materials are recycled. Hewlett-Packard pays the shipping

EN Print cartridge information 25

costs from the user to the recycling plant (within the United States). To join this recycling effort, follow the instructions inside the print cartridge box.

FCC Part 68 Requirements (US)

This equipment complies with FCC rules, Part 68. On the back of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all, areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area.

This equipment uses the following USOC jacks: RJ11C. An FCC-compliant telephone cord and modular plug is provided with

this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. This equipment cannot be used on telephone company-provided coin service. Connection to Party Line Service is subject to state tariffs. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice isn't practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please contact HP for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company may request that you remove the equipment from the network until the problem is resolved. The following repairs can be done by the customer: replace any original equipment that came with the product. This includes the print cartridge, the paper trays, the ADF, the control panel bezel, the ADF pick roller assembly, the power cord, and the telephone cord. It is recommended that the customer

26 Chapter 1 - Product information EN

install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other ele ctr i c al sur g es.

Telephone Consumer Protection Act (US)

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity , or individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your facsimile, please see the HP 3300mfp User Guide.

IC CS-03 requirements

NOTICE: The Industry Canada label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The Department does not guarantee the equipment will operate to the user’s satisfac tion. Bef ore installing this equipment, users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution can be particularly important in rural areas.

Caution: Users should not attempt to make such connections

themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence Number (REN) of this device is 0.7.

EN FCC Part 68 Requirements (US) 27

Notice: The Ringer Equivalence Number (REN) assigned to each

terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five (5.0). The standard connecting arrangement code (telephone jack type) for equipment with direct connections to the telephone network is CA11A.

Regulatory information for EU countries

This equipment has been designed to work in all of the countries of the European Economic Area (Public Switched Telephone Networks) only . Network compatibility is dependent on internal software settings. Contact your equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard at the phone numbers provided in the support flyer that came with the product.

28 Chapter 1 - Product information EN

+ 261 hidden pages