HP LJ 2100TN, LJ 1100ASE, LJ 1100XI, LJ 4000TN, LJ 2100 User Manual
...
hp LaserJet family
quick reference
service guide
May 2001
edition,
volume III
HP LaserJet Family
Quick Reference
Serv ice Guide
Volume III
© Copyright Hewlett-Packard
Company, 2001
All Rights Reserved. Reproduction,
adaptation, or translation without prior
written permission is prohibited, except
as allowed under the copyright laws.
Publication number
5961-0953
First edition, May 2001
Warranty
The information contained in this
document is subject to change without
notice.
Hewlett-Packard makes no warranty of
any kind with respect to this
information. HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS THE
IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE.
Hewlett-Packard shall not be liable for
any direct, indirect, incidental,
consequential, or other damage
alleged in connection with the
furnishing or use of this information.
Trademark credits
®
Microsoft
and MS Windows
trademark of Microsoft Corporation.
Lotus
trademarks of Lotus Development
, MS-DOS®, and Windows®
®
are U.S . re gi st e re d
®
1-2-3® are U.S. registered
Corporation.
®
Lotus
Symphony® are U.S. registered
trademarks of Lotus Development
Corporation.
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
Contents
1 Control-panel messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Error listings, descriptions, and recommended actions
2 Service mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
How to gain access to service mode and related functions
3 Power su pply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
DC voltages, test points, and t ools
4 Input/output (I/ O). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Printer interface and cabling information
5 Media specificati ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Supported sizes and specifications for paper and special media
6 Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Cartridge weights and capacities, and potential service issues
7 Printer options and repl a c eable parts. . . . . . . . . . . . . . . . . . 175
Support matrix and par t numbers for accessories
8 Printer parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Selected high-usage replacement parts
9 Image quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Image defect samples, suspect causes, and remedies
10 Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Main wiring schematics and paper paths
11 Services and support: resources and training. . . . . . . . . . . 287
How and where to get training, support, and materials
A Acronyms and abbreviations. . . . . . . . . . . . . . . . . . . . . . . . . 291
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
EN Contents 3
Ordering other manuals
The HP LaserJet Quick Reference Service Guide, volume III, provides
support for newer monochrome printers (see the following page for a
complete list of supported printers). It has been created to help the
HP LaserJet service engineer quickly troubleshoot common printer
problems.
For older monochrome printers, see the HP LaserJ et Quick Reference
Service Guide, volume II. It provides support for the following printers:
LJ Companion, LJ 1100, LJ 1100XI, LJ 1100SE, LJ 1100A,
LJ 1100AXI, LJ 1100ASE, LJ 2100, LJ 2100M, LJ 2100TN, LJ 3100,
LJ 4000, LJ 4000T, LJ 4000N, LJ 4000TN, LJ 4050, LJ 4050T,
LJ 4050N, LJ 4050TN, LJ 5000, LJ 5000N, LJ 5000GN, LJ8000,
LJ 8000N, LJ 8000DN, LJ 8100, LJ 8100N, LJ 8100DN.
Or, see the HP LaserJet Quick Reference Service Guide, volume I. It
provides support for the following printers:
LJ 6L, LJ 5Si Mopier, LJ 5Si, LJ 5Si MX, LJ 5L, LJ 6P, LJ 6MP, LJ 5P,
LJ 5MP, LJ 5, LJ 5M, LJ 5N, LJ 4V, LJ 4MV, LJ 4P, LJ 4MP, LJ 4L,
LJ 4ML, LJ 4+, LJ 4M+, LJ4, LJ 4M, LJ 4Si, LJ 4Si MX, LJ IIISi, LJ IIIP,
LJ IIP+, LJ IIP, LJ IIID, LJ III, LJ IID, LJ II, LJ 2686D, LJ 2686A.
To obtain service support for HP LaserJet 240 and 320 Mopiers, see
the HP Mopier Family Quick Reference Service Guide.
While the quick reference guides are intended to provide all the
information the service engineer will need for onsite repair of
HP products, they are not intended to replace the service manual for
any HP LaserJet product. For detailed information about the
HP LaserJet products described in this guide, see the user guide or
service manual for that product.
Service manuals for HP LaserJet products are available from
Hewlett-Packard. The phone number for the Service Parts Order
Desk is:
(800) 227-8164 (U.S. only)
If you are located outside of the U.S., contact your local HP Sales and
Service office.
4 Ordering other manuals EN
Supported products
Reference name
used in this
guide
LJ 1200
LJ 1200SE
LJ 1200N
LJ 1220
LJ 1220SE
LJ 2200D
LJ 2200DT
LJ 2200DN
LJ 2200DTN
LJ 2200DSE
LJ 3100
LJ 3150
LJ 3200
LJ 3200SE
LJ 3200M
LJ 4100
LJ 4100N
LJ 4100TN
LJ 4100DTN
Model numb e r Maximum
C7044A
C7047A
C7048A
C7045A
C7049A
C7058A
C7059A
C7063A
C7061A
C7062A
C3948A
C4256A
C7052A
C7053A
C7055A
C8049A
C8050A
C8051A
C8052A
pages per
month
(printer)
10 K C7044-90906
40 K C7058-90936
6 K C4256-90954
10 K C7052-90930
150 K C8049-90925
Service manual
part number
Note
This guide is updated on a regular basis as the service needs change,
as new products are introduced, and as additional information
becomes available.
EN Supported products 5
6 Supported products EN
Control-panel
1
Chapter contents
Overview of printer messages ............................................................. 8
LaserJet 1200 Series printer control-panel light messages................. 9
Fatal error secondary messages ............................................ 12
LaserJet 2200 Series printer control-panel light messages............... 15
Alphabetical messages......................................................................33
Numerical messages .........................................................................67
messages
EN Chapter contents 7
Overview of printer messages
This chapter provides information about the control-panel lights for the
HP LaserJet 1200 and 2200 Series printers.
This chapter also lists control-panel messages for these HP LaserJet
printers:
• LJ 3100 series
• LJ 3150 series
• LJ 3200 series
• LJ 4100 series
Alphabetical messages are listed first, followed by numerical
messages. Control-panel messages that are self-explanatory are not
included.
If you need more detailed information, see the service manual for the
printer you are servicing.
8 Chapter 1 – Control-panel messages EN
LaserJet 1200 Series printer control-panel light messages
Each control-panel light message is listed, along with possible causes
and steps to resolve identified errors.
Figure 1 Control panel location
Control-panel lights legend
Light symbol Meaning of symbol
Light off
1
Light on
Light blinking
EN LaserJet 1200 Series printer control-panel light messages 9
Control-panel light messages
Message Possible causes Solutions
The printer is ready to
print.
The printer is receiving or
processing data.
The printer is in manual
feed mode.
The printer is out of
memory.
No action is needed.
To print a self-test page,
press and release the G
button on the control
panel.
Wait for the job to print.
To turn off the manual
feed mode, change the
printer property setting.
1. The page currently
printing might be too
complex for the printer
memory. To continue
printing, press and
release the
The printer might print a
partial page , or the qua lit y
might be lower than
normal.
2. Print at a lower
resolution.
3. Add more memory.
GO button.
O
10 Chapter 1 – Control-panel messages EN
Control-panel light messages (continued)
Message Possible causes Solutions
The printer has an error.
The door is open, the
media is out, the toner
cartridge is installed
incorrectl y, or the medi a is
jammed.
1. Check that the toner
cartridge doo r is
completely closed.
2. Load media into the
correct input tray.
3. Check that the toner
cartridge is correc tly
installed in the printer.
4. Clear any jam.
5. Check that the door
and toner cartridge
interlocks are operating
correctly.
1
A printer initialization is
taking place. All lights
blink for a half second or
longer in a sequence for
one of the following
reasons:
• The printing is
initializing.
No action is necessary.
• All previously sent print
jobs are being deleted
from the printer
memory.
• A cleaning page is
printing.
The printer has a fatal
error. All lights are on.
EN LaserJet 1200 Series printer control-panel light messages 11
1. Turn the printer off and
back on.
2. Unplug the printer for 5
minutes, plug it back in,
and turn it on.
3. If the printer still has an
error, press the
button.
GO
Control-panel light messages (continued)
Message Possible causes Solutions
The printer has an
accessory error. All lights
are blinking.
1. Remove the DIMM and
reseat it.
2. If the printer still has an
error, replace the DIMM.
Fatal error secondary messages
If the printer has a fatal error, press and hold the GO button to see the
secondary error message.
Fatal error secondary messages
Message Cause Solution
Engine error. The
formatter and engine are
not communicating.
Beam error. 1. Check the laser/scanner
1. Unplug the printer and
plug it back in.
2. Reseat the formatter-toECU cable.
3. Replace the formatter
PCA.
4. Replace the ECU.
cable connections.
2. Replace the laser/
scanner.
12 Chapter 1 – Control-panel messages EN
Fatal error secondary messages (continued)
Message Cause Solution
Laser/scanner/beam
detect error.
1. Check the ribbon
connector and four wire
connector at the top of the
formatter PCA.
2. Replace the laser/
scanner.
3. Replace the formatter
PCA.
1
Fuser error. The fuser
has a malfunction.
Formatter internal RAM
or ROM error. The RAM
or ROM has an error.
EN LaserJet 1200 Series printer control-panel light messages 13
1. Unplug the printer and
do not plug it back in for at
least ten minutes.
2. Verify that the fuser
connector and the
thermistor connector are
both firmly seated in the
ECU.
3. Perform a heatingelement resistance check.
4. If the resistance
readings are correct and
the error persists, replace
the fuser.
1. Unplug the printer and
plug it back in.
2. Unplug the printer,
remove any optional
memory, and turn the
printer back on.
3.Check the formatter
cable connections.
3. Replace the formatter
PCA.
Fatal error secondary messages (continued)
Message Cause Solution
Scan buffer error. 1. Unplug the printer,
Miscellaneous interface
error.
General fatal error. 1. Unplug the printer and
remove and reattach the
optional copier/scanner,
and then plug the printer
back in.
2. Replace the optional
copier/scanner.
1. Unplug the printer,
remove and reattach the
optional copier/scanner,
and then plug the printer
back in.
2. Replace the optional
copier/scanner.
plug it back in.
2. Disco nnec t the I/O cab l e
and print a self-test page. If
the self-test is successful,
reconnect the I/O cable.
3. If the error persists,
replace the formatter PCA.
14 Chapter 1 – Control-panel messages EN
LaserJet 2200 Series printer control-panel light messages
Figure 2 Control panel layout
Light patterns provide status and error messages. The lights can be in
any one of the following states:
Off On Blinking
Figure 3 Light states
The following control-panel light patterns indicate various conditions of
the printer in preparation for, or during, printing. If the Attention light is
blinking, the printer is experiencing an error. The messages are
grouped according to error type: status, attendance, continuable, fatal,
and accessory errors. In many cases, the error provides specific
information about the defective c omponent.
If the printer lights indicate a continuable, fatal, or accessory error,
press G
information. The lights flash briefly to indicate transitions in error states
before displaying the next pat tern. Secondary information about 79 fatal
errors (unrecoverable firmware errors) is not included in this document.
If a 79 fatal error occurs, replace the formatter.
JOB CANCEL
Attention
Ready
Go light
G
O button
O and JOB CANCEL simultaneously to display additional error
1
EN LaserJet 2200 Series printer control-panel light messages 15
Primary s tatus codes
Control-panel light
pattern
Primary status
message
Start-up. The Go, Ready,
and Attention lights cycle
one after another.
Ready. The Ready light is
on and the printer is ready
to print.
Recommended
action
l No action is needed.
Note
Pressing GO or
J
OB CANCEL has no
effect until the printer is
ready.
l No action is needed.
Note
Pressing GO prints a
demo page.
16 Chapter 1 – Control-panel messages EN
Primary status codes (continued )
Control-panel light
pattern
Primary status
message
Processing.The printer is
receiving or processing
data.
Attention. The printer
requires attention for one
of the following reasons:
- a door is open
- the toner cartridge is
missing
- print media is jammed in
the printer
- the media supply is
depleted
Recommended
action
l No action is needed.
Note
Pressing JOB CANCEL
cancels the current job.
One or two pages
might print as the
printer clears the print
job. The printer returns
to the Ready state after
the job is cancelled.
l Check for jams in
the: input area,
fusing area, and
duplex bin.
Note
to check the duplex
bin, remove tray 2 and
pull the green tab to
view the duplex
holding area.
l Pressing GO causes
the printer to attempt
to clear the jam. It
might be necessary
to clear the jam
manually and push
O or close the top
G
cover.
1
EN LaserJet 2200 Series printer control-panel light messages 17
Continuable, fatal, and accessory errors
Additional information in the form of a secondary error message is available for
each of the following three types of errors:
• Continuable errors
• Fatal errors
• Accessory errors
The first entry in each of the following tables shows the primary error light pattern.
The remaining entries illustrate the secondary error messages. The tables also
contain information that typically appears in the status log area of the self-test/
configuration page.
Continuable attention error codes
Control-panel light
pattern
Continuable
attention error
Action
message
Continuable error, or tray
1 is out of media.
Pressing G
printer to attempt to
recover from the error
and print whatever it can.
If the recovery is
unsuccessful, the printer
will return to the
continua ble error state.
O causes the
l Press GO to attempt
an error recovery
and continue
printing.
l If the error persists,
press G
O and
OB CANCEL
J
simultaneously to
view the secondary
continuable error
information.
18 Chapter 1 – Control-panel messages EN
Continuable attention error secondary codes
Control-panel light
pattern
Continuable
attention error
Recommended
action
secondary message
General continuable error l Verify that all of the
l Replace the
l Replace the engine
power-supply wir e
harness connections
are connected
correctly and fully
seated.
formatter PCB.
controller.
1
Memory overflow/
memory full (20)
Status log code: 30016
EN LaserJet 2200 Series printer control-panel light messages 19
l The printer memory
is full. Press G
resume printing. If
you lose data, try to
free some printer
memory by
removing any
unnecessary fonts,
macros, or any other
data currently in the
printer memory. If
you continue to lose
data, you might
need to add more
printer memory. For
a temporary
solution, simplify the
image, or print at a
lower resolution.
O to
Continuable attention error secondary codes (continued)
Control-panel light
pattern
Continuable
attention error
secondary message
Temporary engine error
(41.x)
Status log code: 30034
Print overrun (21)
Status log code: 30017
Recommended
action
l Press GO. The page
containing the error
will be printed.
l If the error persists,
reseat the
connections to the
laser/scanner,
formatter, and
engine controller.
l Replace the laser/
scanner.
l Replace the
formatter.
l Replace the engine
controller.
l The print job was
too complex for
available printer
memory. Press G
to resume printing. If
you lose some data,
you might need to
add more printer
memory. For a
temporary solution,
simplify the image or
print at a lower
resolution.
O
20 Chapter 1 – Control-panel messages EN
Continuable attention error secondary codes (continued)
Control-panel light
pattern
Continuable
attention error
secondary message
Buffer flow error (22)
Status log code: 30027
Bad connection (40)
Status log code: 30018
Recommended
action
l Verify that the
printer cable is
connected properly
and fully seated at
connections. Always
use a high-quality
cable. Some nonHP cables might be
missing pin
connections or
might otherwise not
conform to IEEE1284 specifications.
l Replace the
formatter.
l The connection
between the printer
and the EIO card is
bad.
l Press GO to clear
the error message
and continue
printing.
l If the error message
persists, turn the
printer off and reset
the EIO card. Turn
the printer on.
l Replace the EIO
card.
1
EN LaserJet 2200 Series printer control-panel light messages 21
Continuable attention error secondary codes (continued)
Control-panel light
pattern
Continuable
attention error
secondary message
NVRAM error (68)
Status log code: 30035 or
30036
I/O error (81)
Recommended
action
l A memory error
resulted in one or
more printer settings
being reset to
factory defaults.
l Print a configuration
page and verify that
the printer setting
are set correctly.
l Turn the printer off.
Press and hold
OB CANCEL and
J
turn the printer on.
Keep J
OB CANCEL
depressed until all of
the contr ol-panel
lights illuminate.
Release J
C
the print job again.
l Replace the
formatter.
l The EIO accessory
has encountered a
critical error.
l Turn the printer off
and then on.
l If the error message
persists, turn the
printer off and reset
the EIO card. Turn
the printer on.
l Replace the EIO
card.
OB
ANCEL and send
22 Chapter 1 – Control-panel messages EN
Continuable attention error secondary codes (continued)
Control-panel light
pattern
Continuable
attention error
secondary message
Memory configuration
error
Personality or job-related
error
Status log code: 30076
Recommended
action
l Perform a cold
reset.
Note
If both the Attention
and Ready li ghts
come on before you
release G
must repeat the
procedure.
l If the error persists,
l Replace the
l Perform a cold
O, then you
remove or replace
DIMM(s).
formatter.
reset.
Note
If both the Attention
and Ready li ghts
come on before you
release G
must repeat the
procedure.
l If the error persists,
l Replace the
O, then you
remove or replace
the language DIMM.
formatter.
1
EN LaserJet 2200 Series printer control-panel light messages 23
Continuable attention error secondary codes (continued)
Control-panel light
pattern
Continuable
attention error
Recommended
action
secondary message
EIO port error l Turn the printer off
DIMM slot 1 incompatible
error
and reseat the EIO
accessory. Turn the
printer on.
l Replace the
formatter.
l Turn the printer off.
Reseat DIMM 1.
Turn the printer on.
l If the problem
persists, replace
DIMM 1.
l Replace the
formatter.
24 Chapter 1 – Control-panel messages EN
Continuable attention error secondary codes (continued)
Control-panel light
pattern
Continuable
attention error
secondary message
DIMM slot 2 incompatible
error
Fatal error codes
Control-panel light
pattern
Fatal error message Recommended
The printer has
experienced an error and
cannot recover. All the
lights are on.
Recommended
action
l Turn the printer off.
Reseat DIMM 2.
Turn the printer on.
l If the problem
persists, replace
DIMM 2.
l Replace the
formatter.
action
l View the fatal error
secondary codes.
l To clear the error,
turn the printer off,
and then turn it on. If
the error persists,
turn the printer off
for 15 minutes, and
then turn it on.
Note
Pressing GO and
OB CANCEL shows
J
the fatal secondary
error codes.
1
EN LaserJet 2200 Series printer control-panel light messages 25
Fatal error secondary codes
Control-panel light
pattern
Fatal error
secondary message
Recommended
action
General fatal error (79) l Turn the power off
and back on.
l If the error persists,
turn off the power.
Remove all
accessories (for
exampl e , DIMM,
EIO card). Turn on
the printer.
l Replace the
formatter.
l Replace the engine
controller.
l Replace the power
supply.
Engine communication
error (55)
Status log code: 40055
l A printer error has
occurred. Press G
to clear the error
message.
l Check the
connections to the
formatter and the
engine controller
assembly.
l Replace the
formatter.
l Replace the engine
controller.
l Replace the power
supply.
O
26 Chapter 1 – Control-panel messages EN
Fatal error secondary codes (continued)
Control-panel light
pattern
Fatal error
secondary message
Scanner error (52)
Status log code: 40052
Bad beam detect error
(51)
Status log code: 40051
Scan motor error (57)
Status log code:
40057
Recommended
action
l Press GO. The page
containing the error
will automatically be
reprinted.
l Turn the printer off
and reseat the laser/
scanner cables.
l Replace the laser/
scanner.
l Press GO. The page
containing the error
will automatically be
reprinted.
l Turn the printer off
and reseat the laser/
scanner cables.
l Replace the laser/
scanner.
l Turn the power off
and back on.
l If the error persists,
turn the printer off,
reseat the
connection between
the laser/scanner
assembly and the
engine controller.
Turn the printer on.
l Replace the laser/
scanner.
l Replace the engine
controller.
1
EN LaserJet 2200 Series printer control-panel light messages 27
Fatal error secondary codes (continued)
Control-panel light
pattern
Fatal error
secondary message
Bad fuser error (50)
Status log code: 40050
Formatter internal RAM
or ROM error
Fan motor error (58)
Status log code: 40058
Recommended
action
l Be sure that the
fuser is installed
correctly and that it
is fully seated.
l Reseat the fuser
cables.
l Replace the fuser.
l Replace the engine
controller assembly.
l Replace the power
supply.
l Turn the printer off,
and then turn it back
on.
l Replace the
formatter.
l Turn the printer off,
and then turn it back
on.
l Turn the printer off,
and then reseat the
connection between
the fan and the
formatter.
l Replace the fan.
l Replace the engine
controller assembly.
28 Chapter 1 – Control-panel messages EN
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