HP Latex 115 User's Guide
HP Latex 115 Printer
User Guide
Edition 2
Legal notices
Trademarks
© Copyright 2017, 2018 HP Development
Company, L.P.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Microsoft® and Windows® are U.S. registered
trademarks of Microsoft Corporation.
Table of contents
1 Introduction ............................................................................................................................................................................................... 1
Welcome to your printer .......................................................................................................................................................... 2
Supplementary parts ............................................................................................................................................................... 2
Documentation ......................................................................................................................................................................... 2
Safety precautions ................................................................................................................................................................... 3
The printer’s main components ............................................................................................................................................. 7
The front panel ....................................................................................................................................................................... 10
The Embedded Web Server .................................................................................................................................................. 18
Connectivity and software instructions .............................................................................................................................. 24
Advanced network conguration ........................................................................................................................................ 26
Turn the printer on and o ................................................................................................................................................... 32
Restart the printer .................................................................................................................................................................. 33
2 Useful links .............................................................................................................................................................................................. 34
When you need help .............................................................................................................................................................. 34
3 Handle the substrate and troubleshoot substrate issues ................................................................................................................ 36
Overview .................................................................................................................................................................................. 37
Porous substrates .................................................................................................................................................................. 41
Load a roll onto the spindle .................................................................................................................................................. 42
Load a roll into the printer .................................................................................................................................................... 46
Assisted manual load ............................................................................................................................................................ 49
The edge holders ................................................................................................................................................................... 51
Load a cut sheet into the printer ......................................................................................................................................... 53
Unload a roll from the printer .............................................................................................................................................. 53
The take-up reel (accessory) ................................................................................................................................................ 54
View information about the substrate ................................................................................................................................ 62
Change substrate width and right edge position .............................................................................................................. 62
Substrate length tracking ..................................................................................................................................................... 62
Cut substrate .......................................................................................................................................................................... 62
Bypass job start safety .......................................................................................................................................................... 63
Store the substrate ................................................................................................................................................................ 63
The substrate cannot be loaded successfully ................................................................................................................... 63
The substrate is mispositioned ............................................................................................................................................ 64
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The substrate has jammed ................................................................................................................................................... 64
The substrate is deformed or wrinkled .............................................................................................................................. 67
The substrate has shrunk or expanded .............................................................................................................................. 67
The substrate has bow deformation .................................................................................................................................. 68
Automatic cutter does not work .......................................................................................................................................... 69
Take-up reel substrate jam ................................................................................................................................................... 69
Take-up reel does not wind (if purchased as accessory) ................................................................................................. 69
4 Substrate settings .................................................................................................................................................................................. 71
Substrate presets ................................................................................................................................................................... 72
Online search .......................................................................................................................................................................... 72
HP Media Locator ................................................................................................................................................................... 74
Generic presets ....................................................................................................................................................................... 74
Clone a substrate preset ....................................................................................................................................................... 75
Modify a substrate preset ..................................................................................................................................................... 75
Add a new substrate .............................................................................................................................................................. 76
Delete a substrate preset ..................................................................................................................................................... 80
Faster printing ......................................................................................................................................................................... 80
Color calibration ...................................................................................................................................................................... 81
ICC proles ............................................................................................................................................................................... 83
Improve color consistency when tiling ............................................................................................................................... 83
5 Troubleshoot print-quality issues ........................................................................................................................................................ 86
General printing advice ......................................................................................................................................................... 87
Improve print quality ............................................................................................................................................................. 87
Most-common print-quality problems ............................................................................................................................... 93
6 The ink system ..................................................................................................................................................................................... 103
Ink cartridges ........................................................................................................................................................................ 103
Printheads ............................................................................................................................................................................. 103
Maintenance cartridge ........................................................................................................................................................ 104
Safe mode ............................................................................................................................................................................. 105
7 Hardware maintenance ....................................................................................................................................................................... 106
Ink system tips ..................................................................................................................................................................... 107
Maintain the ink cartridges ................................................................................................................................................. 107
Replace an ink cartridge ..................................................................................................................................................... 107
Cannot insert an ink cartridge ........................................................................................................................................... 111
Clean (recover) the printheads ........................................................................................................................................... 111
Align the printheads ............................................................................................................................................................ 112
Front panel recommends reseating or replacing a printhead ...................................................................................... 114
Replace a printhead ............................................................................................................................................................. 114
Cannot insert a printhead ................................................................................................................................................... 120
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Clean the electrical connections on a printhead ............................................................................................................. 121
Replace the maintenance cartridge .................................................................................................................................. 125
Cannot insert the maintenance cartridge ........................................................................................................................ 128
Clean and lubricate the carriage rod ................................................................................................................................. 128
Clean the encoder strip ....................................................................................................................................................... 130
Clean the platen ................................................................................................................................................................... 131
Clean the exterior of the printer ........................................................................................................................................ 133
Move or store the printer .................................................................................................................................................... 133
Service maintenance ........................................................................................................................................................... 134
8 Firmware update .................................................................................................................................................................................. 135
Firmware update using a USB ash drive ........................................................................................................................ 135
Firmware update using the Embedded Web Server ...................................................................................................... 136
Automatic rmware updates ............................................................................................................................................. 136
9 Accessories ............................................................................................................................................................................................ 137
Order ink supplies ................................................................................................................................................................ 137
Order accessories ................................................................................................................................................................ 138
10 Troubleshoot other issues ............................................................................................................................................................... 139
The printer cannot get an IP address ............................................................................................................................... 140
Cannot access the Embedded Web Server ...................................................................................................................... 140
The printer is not printing ................................................................................................................................................... 140
The software program slows down or stalls while generating the print job ............................................................. 141
The printer seems slow ...................................................................................................................................................... 141
Communication failures between computer and printer .............................................................................................. 141
Cannot connect to services such as rmware update, online search, or the Printer Data Sharing Agreement ... 142
Front-panel error codes ...................................................................................................................................................... 143
11 Printer specications ......................................................................................................................................................................... 149
Functional specications .................................................................................................................................................... 149
Physical specications ........................................................................................................................................................ 150
Memory specications ........................................................................................................................................................ 150
Power specications ........................................................................................................................................................... 150
Ecological specications ..................................................................................................................................................... 151
Environmental specications ............................................................................................................................................. 151
Acoustic specications ........................................................................................................................................................ 151
Appendix A Summary of common printing problems ....................................................................................................................... 152
Glossary ..................................................................................................................................................................................................... 155
Index ........................................................................................................................................................................................................... 158
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1 Introduction
●
Welcome to your printer
●
Supplementary parts
●
Documentation
●
Safety precautions
●
The printer’s main components
●
The front panel
●
The Embedded Web Server
●
Connectivity and software instructions
●
Advanced network conguration
●
Turn the printer on and o
●
Restart the printer
ENWW 1
Welcome to your printer
Your printer is a color inkjet printer designed for printing high-quality images on exible substrates. Some major
features of the printer are shown below:
● Environmentally friendly, odorless, aqueous latex inks in six colors plus optimizer
● 400 ml ink cartridges
● Sharpest print quality, smooth transitions, and ne details with 1200 real dpi
●
Consistent and repeatable print quality at every print speed
● Prints are completely dry and ready for nishing and delivery
● Print on a wide range of substrates—including most low-cost, uncoated, solvent-compatible substrates
● A range of HP recyclable substrates is available
● Consider un-laminated use with scratch resistance comparable to hard solvent inks on SAV and PVC
banners
● Durable prints with outdoor display permanence up to three years unlaminated, ve years laminated
● Hundreds of ready-made substrate presets easily available
To send print jobs to your printer, you will need Raster Image Processor (RIP) software, which should be run on a
separate computer. RIP software is available from various dierent companies.
Supplementary parts
Supplied with the printer HP Latex Edge Holders
Optional accessories HP Latex 54-in Take-Up Reel (including 2-in reel with 3-in adaptor and Variable Front Tension Kit)
Consumables HP 831 Latex Printheads (1 set included in box)
Documentation
The following documents can be downloaded from http://www.hp.com/go/latex115/manuals/:
● Introductory information
HP Latex 54-in Printer 2-in Spindle (including 2- to 3-in spindle adaptor)
HP Latex User Maintenance Kit
FlexiPRINT HP Basic 100 Series Edition
HP Latex 54-in Printer 2-in Spindle (including 2- to 3-in spindle adaptor)
HP Latex 100/300/500 User Maintenance Kit
HP 821 Latex Ink Cartridges
HP 831 Latex Maintenance Cartridge (1 included in box)
● User guide
● Legal information
● Limited warranty
2 Chapter 1 Introduction ENWW
The Quick Response (QR) code images found in some parts of this user guide provide links to additional video
explanations of particular topics. For an example of such an image, see The printer’s main components
on page 7.
Safety precautions
Before using your printer, read the following safety precautions to make sure you use the equipment safely.
You are expected to have the appropriate technical training and experience necessary to be aware of hazards to
which you may be exposed in performing a task, and take appropriate measures to minimize the risks to yourself
and to other people.
General safety guidelines
● There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self
Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualied service
personnel.
● Turn o the printer and call your service representative in any of the following cases:
– The power cord or plug is damaged.
– The curing enclosures are damaged.
– The printer has been damaged by an impact.
– There is any mechanical or enclosure damage.
– Liquid has entered the printer.
– There is smoke or an unusual smell coming from the printer.
– The printer has been dropped or the curing module has been damaged.
– The printer is not operating normally.
● Turn o the printer in either of the following cases:
– During a thunderstorm
– During a power failure
● Take special care with zones marked with warning labels.
Electrical shock hazard
WARNING! The internal circuits of curing zones, output drier, print-zone heaters, and built-in power supplies
operate at hazardous voltages capable of causing death or serious personal injury.
The printer uses two power cords. Unplug both power cords before servicing the printer.
To avoid the risk of electric shock:
● The printer must be connected to earthed mains outlets only.
● Do not attempt to dismantle the curing modules.
● Do not remove or open any other closed system covers or plugs.
● Do not insert objects through slots in the printer.
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Heat hazard
The curing subsystems of the printer operate at high temperatures and can cause burns if touched. To avoid
personal injury, take the following precautions.
● Do not touch the internal enclosures of the printer's curing zones.
● Let the printer cool down when accessing the internal curing zone and output platen in case of a substrate
● Let the printer cool down before performing some maintenance operations.
Fire hazard
The curing subsystems of the printer operate at high temperatures.
To avoid the risk of re, take the following precautions.
● The customer is responsible for meeting the printer's requirements and the Electrical Code requirements
● Connect the power cords to dedicated lines, each protected by a branch circuit breaker according to the
● Use only the power cords supplied by HP with the printer. Do not use a damaged power cord. Do not use
jam.
according to the local jurisdiction of the country where the equipment is installed. Use the power supply
voltage specied on the nameplate.
information detailed in the site preparation guide. Do not use a power strip (relocatable power tap) to
connect both power cords.
the power cords with other products.
● Do not insert objects through slots in the printer.
● Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using
the printer again.
● Do not use aerosol products that contain ammable gases inside or around the printer. Do not operate the
printer in an explosive atmosphere.
● Do not block or cover the openings of the printer.
● Do not attempt to dismantle or modify the curing modules.
● Ensure that the operating temperature of the substrate recommended by the manufacturer is not
exceeded. If this information is not available, ask the manufacturer. Do not load substrates that cannot be
used at an operating temperature above 125°C (257°F).
● Do not load substrates with auto-ignition temperatures below 250°C (482°F). If this information is not
available, printing must be supervised at all times. See note below.
NOTE: Test method based on EN ISO 6942:2002; Evaluation of materials and material assemblies when
exposed to a source of radiant heat, method B. The test conditions, to determine the temperature when the
substrate starts ignition (either ame or glow), were: Heat ux density 30 kW/m², copper calorimeter, K type
thermocouple.
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions
when working close to the printer.
● Keep your clothing and all parts of your body away from the printer's moving parts.
● Avoid wearing necklaces, bracelets, and other hanging objects.
● If your hair is long, try to secure it so that it will not fall into the printer.
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● Take care that sleeves or gloves do not get caught in the printer's moving parts.
● Avoid standing close to the fans, which could cause injury and could also aect print quality (by obstructing
the air ow).
● Do not touch gears or moving rolls during printing.
● Do not operate the printer with covers bypassed.
Light radiation hazard
Light radiation is emitted from the illumination of the print zone. This illumination is in compliance with the
requirements of the exempt group of IEC 62471:2006,
However, you are recommended not to look directly at the LEDs while they are on. Do not modify the module.
Heavy substrate hazard
Special care must be taken to avoid personal injury when handling heavy substrates.
● Handling heavy substrate rolls may require more than one person. Care must be taken to avoid back strain
and/or injury.
● Consider using a forklift, pallet truck, or other handling equipment.
● When handling heavy substrate rolls, wear personal protective equipment including boots and gloves.
Photobiological safety of lamps and lamp systems.
Ink handling
HP recommends that you wear gloves when handling ink system components.
Chemical hazard
See the safety data sheets available at http://www.hp.com/go/msds to identify the chemical ingredients of your
consumables. Suicient ventilation should be provided to ensure that potential airborne exposure to these
substances is adequately controlled. Consult your usual air-conditioning or EHS specialist for advice on the
appropriate measures for your location. For more detailed information, see the “Ventilation” and “Air
conditioning” sections of the site preparation guide, available from http://www.hp.com/go/latex115/manuals/.
Ventilation
Ensure that the room in which the system is installed meets local environmental, health, and safety (EHS)
guidelines and regulations.
Adequate ventilation needs to be provided to ensure that potential exposure is adequately controlled. Consult
the Safety Data Sheets available at http://www.hp.com/go/msds to identify chemical ingredients of your ink
consumables. Levels of certain substances in your environment are dependent on workspace variables you
control, such as room size, ventilation performance, and duration of equipment use. Consult your EHS specialist
for advice on the appropriate measures for your location.
Air conditioning
In addition to fresh air ventilation, to avoid health hazards, consider maintaining workplace ambient levels by
ensuring the climatic operating conditions specied in this document (see Environmental specications
on page 151) to avoid operator discomfort and equipment malfunction. Air conditioning in the work area should
take into account that the equipment produces heat. Typically, the printer's power dissipation is 2.2 kW (7.5
kBTU/h).
Air conditioning should meet local environmental, health, and safety (EHS) guidelines and regulations.
ENWW Safety precautions 5
CAUTION: The air conditioning units should not blow air directly onto the printer.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer
from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Warning labels
Label Explanation
Printer label. To identify the printer’s power cord.
Curing label. To identify the curing power cord.
Electric shock hazard. Heating modules operate at hazardous
voltages. Disconnect power source before servicing.
CAUTION: Double pole. Neutral fusing.
Equipment to be connected to earthed mains outlet only. Refer
servicing to qualied service personnel. Disconnect all power cords
before servicing. No operator serviceable parts inside the printer.
Before starting, read and follow the operating and safety
instructions. Ensure that the input voltage is within the printer's
rated voltage range. The printer requires up to two dedicated lines.
This label is located on the e-box.
Risk of burns. Do not touch the curing zone or the output platen of
the printer: they could be hot.
This label is located on the front of the curing module.
Risk of trapped ngers. Do not touch moving gears.
These labels are located at the rear of the printer, on the substrate
input gear.
6 Chapter 1 Introduction ENWW
Label Explanation
Moving part. Keep away from the moving printhead carriage. When
printing, the printhead carriage travels back and forth across the
substrate.
This label is located on the rear of the scan axis window, behind the
plastic.
You are recommended to wear gloves when handling the
maintenance cartridge or the platen.
This label is located on the maintenance cartridge.
Electric shock hazard. Heating modules operate at hazardous
voltages. Disconnect all power sources before servicing.
This label is located on the curing control PCA enclosure. For service
personnel only.
NOTE: The nal label position and its size on the printer may vary slightly, but should always be visible and
close to the potential risk area.
The printer’s main components
The above image is a QR code containing a link to a video; see Documentation on page 2.
The following views of the printer illustrate its main components.
ENWW The printer’s main components 7
Front view
1. Ink cartridge
2. Platen
3. Printhead
4. Printhead carriage
5. Front panel
6. Maintenance cartridge
7. Substrate pinch lever
8. Spindle lock lever
9. Spindle
10. Spindle stop with 2-in to 3-in adaptor
11. Loading table
12. Curing module
8 Chapter 1 Introduction ENWW
Rear view
1. Power switch and power socket
2. Sockets for communication cables and optional accessories
Take-up reel motor (accessory)
1. Winding-direction switch
2. Manual winding buttons
3. Take-up reel lever
ENWW The printer’s main components 9
The front panel
Introduction to the front panel
The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front right of the
printer. It gives you complete control of your printer: from the front panel, you can view information about the
printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts
(warning and error messages) when necessary.
There is an alternative home screen that you can see by sliding your nger across the screen to the left.
The front panel has a large central area to display dynamic information and icons. On the left and right sides you
can see up to four xed icons at dierent times. Normally they are not all displayed at the same time.
Left and right xed icons
● Press to return to the home screen.
● Press to view help about the current screen.
● Press to go back to the last-visited screen. This does not discard any changes made in the current
screen.
● Press to cancel the current process.
10 Chapter 1 Introduction ENWW
Home screen dynamic icons
The following items are displayed only on the home screen.
● At the top left of the screen is a message showing the printer status or the most important current alert.
Press this message to see a list of all current alerts, with an icon indicating the severity of each alert. You
can press an alert to get help in solving the problem.
● At the top right, press to turn on or o the print-zone illumination light.
● Press to view substrate status and perform substrate-handling operations.
● Press to open the Substrate Library and access the extensive online library of substrate presets.
● Press to view information about the job that is currently printing.
● Press to view ink-cartridge status and perform operations.
● Press to view printhead status and perform operations.
● Press to view and change printer settings in general.
● Press to view network and Internet status and change related settings.
● Press to view information about the printer.
● Press for help.
If the printer is left idle for some time, it goes into sleep mode and switches o the front-panel display. To
change the time that elapses before sleep mode, press , then Setup > Front panel options > Sleep mode
wait time. You can set a time between 5 and 240 minutes; the default is 25 minutes.
The printer wakes from sleep mode and switches on the front-panel display whenever there is some external
interaction with it.
Information about specic uses of the front panel can be found throughout this guide.
ENWW The front panel 11
Change the language of the front panel
Two methods are available to change the language that is used for the front-panel menus and messages:
● If you can understand the current front panel language, go to the front panel and press , then Setup >
Front panel options > Language.
● If you cannot understand the current front panel language, start with the printer turned o. Turn it on. As
soon as the icon appears, press it for a few seconds. When all icons have appeared on the front panel,
press followed by . The front panel blinks briey.
Whichever method you used, the language selection menu should now appear on the front panel.
Press the name of your preferred language.
View or set the date and time
To view or set the printer's date and time, go to the front panel and press , then Setup > Front panel
options > Date and time options.
Set altitude
If your printer is operating at more than 500 m (1640 ft) above sea level, go to the front panel and press ,
then Setup > Select altitude, to tell the printer its operating altitude.
Set time before standby
When there are no more jobs to print, or you want to pre-warm the printer (Prepare printing option in the RIP),
the printer´s curing heaters remain on for the specied time and temperature in case another job arrives or in
case you need to avoid any print-quality problem that could be caused by an incorrect temperature in the print
zone. To choose how long the heaters will stay on in this situation, go to the front panel and press then
Substrate > Substrate handling options > Curing standby duration. You can select from 5 to 120 minutes.
The curing temperature during this standby period is set automatically by the printer.
Change the sleep mode setting
If the printer is left turned on but unused for a certain period of time, it automatically goes into sleep mode to
save power. The default period of time it waits is 25 minutes. To change the time the printer waits before it goes
into sleep mode, go to the front panel and press
time. Enter in minutes the wait time that you want, then press OK.
12 Chapter 1 Introduction ENWW
, then Setup > Front panel options > Sleep mode wait
Change the loudspeaker volume
To change the volume of the printer's loudspeaker, go to the front panel and press , then Setup > Front
panel options > Speaker volume, and select O, Low, or High.
Turn audio alerts on or o
To turn the printer's audio alerts on or o, go to the front panel and press , then Setup > Front panel
options > Enable audio alert or Disable audio alert. By default, audio alerts are enabled.
Change the front panel display brightness
To change the brightness of the front-panel display, press , then Setup > Front panel options > Display
brightness
, then select a value by moving the scroll bar. Press OK to save the value.
Change the units of measurement
To change the units of measurement that appear on the front panel, press , then Setup > Front panel
options > Unit selection, then English or Metric.
The units of measurement can also be changed in the Embedded Web Server. See Access the Embedded Web
Server on page 20.
Restore factory settings
To restore the printer settings to their original values as set in the factory, go to the front panel and press ,
then Setup > Resets > Restore factory settings. This option restores all of the printer settings except the Gigabit
Ethernet settings and substrate presets.
Check printer status
The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and
the ink system.
Check the status of the ink cartridges
You can see the ink levels in your ink cartridges by pressing on the front panel's home screen.
For more details about any particular ink cartridge, press the rectangle representing that cartridge. The following
information is shown.
ENWW The front panel 13
● Status
● Estimated ink level
● Warranty status
● Manufacturer
● Capacity
● Product name
● Product number
● Serial number
● Expiration date
● Supported ink cartridges
These are the possible ink cartridge status messages that you can see on the front panel:
● OK: The cartridge is working normally, with no known problems.
● Missing: There is no cartridge present, or it is not correctly connected to the printer.
● Low: The ink level is low.
● Very low: The ink level is very low.
● Empty: The cartridge is empty.
● Reseat: You are recommended to remove the cartridge and then reinsert it.
● Replace: You are recommended to replace the cartridge with a new cartridge.
● Expired: The cartridge’s expiration date has passed.
● Incorrect: The cartridge is not compatible with this printer. The message includes a list of compatible
cartridges.
● Non-HP: The cartridge is used, relled, or counterfeit.
You can also view the status of the ink cartridges in the Embedded Web Server. See Access the Embedded Web
Server on page 20.
14 Chapter 1 Introduction ENWW
Check the status of a printhead
The printer automatically checks and services the printheads after each print. Follow these steps to get more
information on your printheads:
1. On the front panel's home screen, press .
2. Select the printhead for which you want to see information.
3. The front panel shows the following information.
● Status
● Warranty status
● Product name
● Product number
● Serial number
● Ink red
● Install date
These are the possible printhead status messages that you can see on the front panel:
● OK: The printhead is working normally, with no known problems.
● Missing: There is no printhead present, or it is not correctly installed in the printer.
● Reseat: You are recommended to remove the printhead and then reinsert it. If that fails, clean the electrical
connections (see Clean the electrical connections on a printhead on page 121). If that fails, replace the
printhead with a new printhead (see Replace a printhead on page 114).
● Replace: The printhead is failing. Replace the printhead with a working printhead (see Replace a printhead
on page 114).
ENWW The front panel 15
● Replacement incomplete: The printhead replacement process has not completed successfully; restart the
replacement process and let it nish completely.
● Remove: The printhead is not a suitable type for use with your printer.
● Non-HP ink: Ink from a used, relled, or counterfeit ink cartridge has passed through the printhead. See the
limited warranty document provided with your printer for details of the warranty implications.
You can also use the Embedded Web Server to check the printhead status and the warranty status. See Access
the Embedded Web Server on page 20.
Check the le system
It is possible to check the integrity of the le system on the printer's hard disk, and automatically correct any
errors. You are recommended to do this about once every six months, or if you notice any trouble in accessing
les on the hard disk.
To execute the le system check, go to the front panel and press , then Preventive maint. tasks > File
system check
If the printer is aware of damage to the le system, for instance after a severe software problem, it may start a
le system check automatically. This can take about ten minutes.
Printer alerts
The printer can communicate two types of alerts:
● Errors: When the printer is unable to print.
● Warnings: When the printer needs attention for an adjustment, such as a calibration, preventive
● Advice: When a rmware update is available or the downloaded rmware is ready to be installed.
Printer alerts appear in the front panel and in the Embedded Web Server.
● Front-panel display: The front panel shows the alerts in the upper left part of the screen (notication bar).
.
maintenance, or ink cartridge replacement.
Only one alert is shown at a time. If you press the notication bar, all the current printer alerts are shown.
The list of alerts can be folded back by pressing or sliding up the bottom row of the list.
16 Chapter 1 Introduction ENWW
● Embedded Web Server: The Embedded Web Server shows only one alert at a time, which is judged to be
An alert may require you to perform a maintenance operation; see Hardware maintenance on page 106.
The following alerts require a service engineer:
● Service Maintenance Kit 1
● Service Maintenance Kit 2
● Service Maintenance Kit 3
Printer states
The printer may be in any one of the following states; some of them require waiting:
● Ready (cold): The printer is powered on but has not printed yet, and the heaters are not turned on.
● Preparing to print: The printer is warming up the heaters and preparing the printheads to print. This takes 1
Clicking an alert opens the application that could help to resolve it. Firmware update advice is dismissed
when entering the Printer application. Once dismissed, there won’t be any reminder later on about the
same advice (in the case of rmware updates, a new notication appears when there a new rmware
release becomes available).
the most important.
to 6 min.
● Ready for substrate
● Ready for side A/B
● Printing
● Printing side A/B
● Drying: This takes 1.5 to 5 min.
● Finishing: The printer is cooling down and preparing for stand-by. This takes 0.5 to 5 min.
If jobs of the same print mode as the already-printed le are sent while the printer is Drying or Finishing, the
printer goes to Preparing to print.
To save time between prints, you are recommended to use nesting to print several jobs in the same workow.
Change margins
The printer margins determine the area between the edges of your image and the edges of the substrate.
The side margins for a particular print job are selected in the RIP software; if the job exceeds the substrate width,
it will be clipped.
ENWW The front panel 17
The front panel oers additional settings for the top and bottom margins: see Table 11-4 Margins on page 150.
These settings apply only to single prints when the automatic cutter is not in use.
To set the top margin at the front panel, press , then Substrate > Substrate handling options > Extra top
margin.
To set the bottom margin at the front panel, press , then Substrate > Substrate handling options > Extra
bottom margin.
NOTE: The extra top/bottom margin set in the front panel is applied in addition to the top/bottom margin
selected in the RIP.
NOTE: The side margins can be adjusted in the RIP.
Request the printer’s internal prints
The internal prints provide various kinds of information about your printer. Request these prints from the front
panel, without using a computer.
Before requesting any internal print, make sure that substrate is loaded and that the Ready message appears on
the front-panel display.
To print an internal print, press , then Setup > Internal prints, then select the type of internal print that you
want.
The following internal prints are available:
● Usage report: Shows estimates of the total number of prints, number of prints by substrate family, number
of prints by print-quality option, and total amount of ink used per color. The accuracy of these estimates is
not guaranteed.
● Service information: Provides information that service engineers require.
Check lifetime usage statistics
There are two ways of checking your printer's usage statistics.
NOTE: The accuracy of the usage statistics is not guaranteed.
● From the Embedded Web Server, go to the Main tab and select History > Usage. See The Embedded Web
Server on page 18.
● From the front panel, press , then Setup > Internal prints > User information prints > Print usage
report.
The Embedded Web Server
18 Chapter 1 Introduction ENWW
Introduction to the Embedded Web Server
The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer
information, manage settings and presets, align printheads, upload new rmware and troubleshoot problems.
Service engineers can use it to retrieve internal information that helps to diagnose printer problems.
You can access the Embedded Web Server remotely by using an ordinary Web browser running on any computer.
See Access the Embedded Web Server on page 20.
The Embedded Web Server window displays three separate tabs. Buttons near the top of each page provide
access to online help and supplies reordering.
Main tab
The Main tab provides information about the following items.
● Substrate, ink, printhead and maintenance status
● Temperature of the curing module
● Substrate and ink usage and accounting
Setup tab
The Setup tab enables you to complete these tasks.
● Specify printer settings such as units of measurement and refresh date
● Specify network and security settings
● Set the date and time
● Update rmware
● Align printheads
● Upload substrate presets
● Congure e-mail notications
Support tab
The Support tab oers various kinds of help with your printer.
● Browse helpful information from a variety of sources
● Troubleshoot problems
ENWW The Embedded Web Server 19
● Access HP links for technical support with your printer and accessories
● Access service support pages that show current and historical data on the usage of your printer
Networking tab
The Networking tab enables you to change the printer’s networking conguration.
Printer Data Sharing Agreement tab
The Printer Data Sharing Agreement tab enables you to sign the Printer Sharing Data Agreement and congure
your participation.
Access the Embedded Web Server
Use the Embedded Web Server to view printer information remotely through an ordinary Web browser running
on any computer.
The following browsers are known to be compatible with the Embedded Web Server:
● Internet Explorer 7 and later for Windows
● Safari 3 and later for Mac OS X
● Mozilla Firefox 3.6 and later
● Google Chrome 7 and later
To use the Embedded Web Server on any computer, open your Web browser and type the printer's IP address in
the browser's address bar. The printer's IP address appears on the printer’s front panel, after pressing .
If you follow these instructions but fail to open the Embedded Web Server, see Cannot access the Embedded
Web Server on page 140.
Change the language of the Embedded Web Server
The Embedded Web Server functions in the following languages: English, Portuguese, Spanish, Catalan, French,
Italian, German, Simplied Chinese, Traditional Chinese, Korean, and Japanese. It uses the language that you
specied in your Web browser options. If you specify a language that it cannot support, it functions in English.
To change the language, change your Web browser's language setting. For example, in Chrome, Settings,
Language (in the advanced settings view), make sure that the language you want is at the top of the list in the
dialog box; or, in Internet Explorer version 8, go to the Tools menu and select Internet Options > Languages. Make
sure that the language you want is at the top of the list in the dialog box.
To complete the change, close and reopen your Web browser.
Restrict access to the printer
From the Embedded Web Server, you can select Setup > Security to set an administrator password. Once set, this
password must be given in order to perform the following printer functions:
● Clear accounting information.
● Update the printer’s rmware.
● Change security settings.
● View protected printer information.
● Change Internet connection settings.
20 Chapter 1 Introduction ENWW
● Change some networking settings.
● Congure the Printer Data Sharing Agreement.
● Run connectivity troubleshooting tests.
For more information, see the Embedded Web Server's online help.
If you forget the administrator password, you can delete the current password from the front panel: press ,
then Setup > Connectivity > Advanced > Embedded Web Server > Reset EWS password.
Join the Printer Data Sharing Agreement
You can activate or deactivate the Printer Data Sharing Agreement from the Embedded Web Server or from the
printer's front panel.
NOTE: From the front panel, press , then Setup > Printer Data Sharing Agreement.
The Printer Data Sharing Agreement is a statistical printer-usage tracking system. It may also be used to
determine eligibility for certain usage-based reward programs, or to monitor the device in connection with
optional services such as proactive cartridge replacement, pay-per-use contracts, or support agreements
(availability varies by product, region, and country). See the Printer Data Sharing Agreement tab of the
Embedded Web Server for details on the data collected and HP’s use of the data. Once the Printer Data Sharing
Agreement is enabled, your printer will automatically send 'usage snapshots' to HP through the Internet
approximately once a week, for as long as the Printer Data Sharing Agreement remains enabled. The snapshot
les are collected on a repository server, then automatically processed to extract the relevant data, which are
stored in a usage database. Sending the data does not interfere with the normal operation of your printer, and
does not require attention of any kind. You can stop participating at any time, in which case data transmissions
stop immediately.
The PDSA conguration page of the Printer Data Sharing Agreement tab is where you can start, stop, or change
your participation in the Printer Data Sharing Agreement. By default, only anonymous usage data are sent to HP,
but you have the option to include the printer’s serial number. This may be necessary for certain programs or
services, and may allow us to provide you with better product service and support. Once you have made any
changes to the settings, click the Apply button to apply them.
If the Printer Data Sharing Agreement was enabled before clicking the Apply button, a connectivity test is
automatically made to determine whether Printer Data Sharing Agreement data can be successfully delivered to
HP.
ENWW The Embedded Web Server 21
If the test completes successfully, conguration is complete and you can proceed to any other Embedded Web
Server page, or close the browser window. If the test fails, follow the instructions to try to identify and x the
problem.
The PDSA status and test page of the Printer Data Sharing Agreement tab can be used to check the current
status (enabled or not, anonymous data or not), and to run a connectivity test to check that Printer Data Sharing
Agreement data can be successfully delivered to HP.
Check printer status
The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and
the ink system.
Check the status of the ink system
1. Access the Embedded Web Server (see Access the Embedded Web Server on page 20).
2. Go to the Supplies page on the Main tab.
The Supplies page shows you the status of the loaded substrate, the ink cartridges, the printheads, the heater,
and the maintenance cartridge.
The traic light shows whether maintenance is required.
For further information, click Click to view details.
22 Chapter 1 Introduction ENWW
Request email notication of specic error conditions
1. In the Embedded Web Server (see Access the Embedded Web Server on page 20), go to the Email Server
page on the Setup tab and ensure that the following elds are correctly lled in:
● SMTP server. This is the IP address of the outgoing mail server (Simple Mail Transfer Protocol [SMTP])
that processes all email messages from the printer. If the mail server requires authentication, email
notications will not work.
● Printer email address. Each email message that the printer sends must include a return address. This
address does not need to be a real, functional email address, but it should be unique, so that
recipients of the message can identify the printer that sent it
2. Go to the Notication page, which is also on the Setup tab.
3. Click the New icon to request new notications, or click the Edit icon to edit notications that have already
been set up. Then specify the email addresses to which notications are sent, and select the incidents that
result in notication messages.
Get accounting information
There are various dierent ways of getting accounting information from your printer:
● View printer usage statistics for a particular job, see Check usage statistics for a job on page 23.
● View printer usage statistics for the whole lifetime of the printer, see Check lifetime usage statistics
on page 23.
● Request accounting data by email. The printer sends data in XML at regular intervals to a specied email
address; the data may be interpreted and summarized by a third-party application, or displayed as an Excel
spreadsheet. See Request accounting data by email on page 24.
● Use a third-party application to request printer status, printer usage or job accounting data from the printer
through the Internet. The printer provides data in XML to the application whenever requested. HP provides
a Software Development Kit to facilitate the development of such applications.
By default, user names are not included in accounting information. If you would like to include them, check the
box Show user name in job accounting in the Security menu.
Check usage statistics for a job
You can use the Embedded Web Server to check usage statistics for a particular job: go to the Main tab and select
History > Accounting.
NOTE: The accuracy of the usage statistics is not guaranteed.
Check lifetime usage statistics
There are two ways of checking your printer's usage statistics.
NOTE: The accuracy of the usage statistics is not guaranteed.
● From the Embedded Web Server, go to the Main tab and select History > Usage.
● From the front panel, press , then Setup > Internal prints > User information prints > Print usage
report.
ENWW The Embedded Web Server 23
Request accounting data by email
1. Obtain the IP address of the outgoing mail server (SMTP) from your IT department; this is required in order
to send email messages.
2. Ensure that the outgoing email server is congured to enable relaying of email messages that the printer
will send.
3. Open your Web browser and connect to the printer’s Embedded Web Server.
4. Select the Setup tab.
5. From the Conguration menu in the left-hand column, select Date & Time.
6. Ensure that the printer's date and time have been set correctly.
7. From the Conguration menu, select Email server.
8. Enter the IP address of the outgoing mail server (SMTP).
9. Specify an email address for the printer. The latter does not need to be a valid email address, because the
printer will not receive messages; but it should have the form of an email address. It serves to identify the
printer when it sends email messages.
10. From the Conguration menu, select Printer settings.
11. Set Send accounting les to Enabled.
12. Set Send accounting les to to the email address (or addresses) to which you want the accounting
information sent. This may be an address that you have created specically to receive automatically
generated messages from the printer.
13. Set Send accounting les every to the frequency with which you want the information sent, choosing a
specic number of days or prints.
14. You may want to set Exclude personal information from accounting email to On, so that the accounting
messages will not contain personal information. If this option is O, information such as user name, job
name, and account ID will be included.
When you have completed the above steps, the printer will send accounting data by email with the frequency
that you specied. The data are provided in XML and can easily be interpreted by a third-party program. The data
provided on each print job include when the job was submitted, when the job was printed, the printing time, the
type of image, the number of pages, the number of copies, the paper type and size, the amount of each color of
ink used and various other attributes of the job. Accounting data are also provided on scan and copy jobs.
You can download an Excel template from HP's Web site (http://www.hp.com/go/designjet/accounting/) that will
enable you to display the XML data more readably in the form of a spreadsheet.
Analysis of the accounting data will enable you to bill customers precisely and exibly for the use of your printer.
You can, for instance:
● Bill each customer for the total amount of ink and paper used by that customer over a particular period.
● Bill each customer separately per job.
● Bill each customer separately for each project, broken down by job.
Connectivity and software instructions
Connection method
Your printer can be connected in the following way.
24 Chapter 1 Introduction ENWW
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