HP LaserJet Pro CM1415fn, LaserJet Pro CM1415fnw Reference Guide
LASERJET PRO CM1410
COLOR MFP SERIES
Software Technical Reference
HP LaserJet Pro CM1410 Color MFP
Series
Software Technical Reference
Copyright and license
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©2010 Copyright Hewlett-Packard
Development Company, L.P.
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or editorial errors or omissions contained
herein.
Edition 1,9/2010
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Table of contents
1 Document and product basics ........................................................................................... 1
Purpose and scope ................................................................................................................... 2
Documentation availability and localization ................................................................................ 3
User documentation ................................................................................................... 4
HP LaserJet Pro CM1410 Color MFP Series User Guide .................................. 4
HP LaserJet Pro CM1410 Color MFP Series Install Notes ................................. 5
Help and Learn Center ................................................................................ 5
Administrator documentation ...................................................................................... 5
HP Driver Configuration Utility User Guide .................................................... 6
HP Jetdirect Guide ...................................................................................... 6
Software availability and localization ......................................................................................... 7
Printing-system software on the Web ........................................................................... 7
In-box printing-system software CD ............................................................... 7
HP LaserJet Windows software CD ................................................ 7
CD versions and language support ................................................ 9
2 Windows software description ....................................................................................... 15
Introduction ........................................................................................................................... 15
Windows printing-system software ........................................................................................... 16
Windows printing-system software ............................................................................ 16
HP Color LaserJet print drivers .................................................................................. 18
HP PCL 6 Print Driver, PCL 5 Universal Print Driver, and PS Universal Print
Driver ..................................................................................................... 18
Print-driver version numbers for Windows operating systems .......................... 18
Driver configuration for Windows ............................................................................................ 20
Driver autoconfiguration .......................................................................................... 20
Bidirectional communication ..................................................................................... 20
Enterprise AutoConfiguration .................................................................................... 20
Update Now .......................................................................................................... 22
HP Driver Configuration ........................................................................................... 23
Lockable features ..................................................................................... 25
Continuous export .................................................................................... 25
HP Driver Diagnostic Printer Check Tool .................................................................................... 26
HP Customer Participation Program .......................................................................................... 27
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Scan software ........................................................................................................................ 28
Scan methods ......................................................................................................... 28
HP Scan software .................................................................................................... 29
E-mail ..................................................................................................... 32
Scan settings ........................................................................................... 32
Scan drivers ........................................................................................................... 33
WIA driver .............................................................................................. 34
HP LaserJet Fax Setup Utility .................................................................................................... 35
HP LaserJet Send Fax software ................................................................................................. 36
Fax to multiple recipients .......................................................................................... 37
Create a cover page ............................................................................................... 37
Fax pages scanned from the product document feeder ................................................. 37
Fax without first printing and scanning the document ................................................... 37
Font support .......................................................................................................................... 38
Basic fonts .............................................................................................................. 38
Default fonts ........................................................................................................... 38
HP Driver Deployment Utility .................................................................................................... 44
3 Install Windows printing-system components ................................................................. 53
Install overview ...................................................................................................................... 54
Software installation types for Windows ................................................................................... 54
Installation options ................................................................................................................. 54
General Windows installation instructions ................................................................................. 55
General Windows installation for direct connections ................................................... 55
Windows installation instructions for direct-connected (USB) products ............. 55
Printer-driver only installation instructions (Microsoft Add Printer Wizard) ........ 55
General Windows installation for network connections ................................................ 57
Network setup ......................................................................................... 57
Windows installation instructions for network-connected products ................... 57
Printer-driver only installation instructions (Microsoft Add Printer Wizard) ........ 58
Printer sharing disclaimer ......................................................................................... 59
Point-and-Print installation for Windows ..................................................................... 59
Modify a pre-existing installation ............................................................................... 60
4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ............................... 61
Introduction ........................................................................................................................... 61
Access print drivers ................................................................................................................ 62
Printing Preferences driver tabs ................................................................................. 62
Properties driver tabs ............................................................................................... 63
Help system ........................................................................................................................... 64
“What's this?” Help ................................................................................................. 64
Incompatible Print Settings messages ......................................................................... 64
Advanced tab features ............................................................................................................ 66
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Paper/Output ......................................................................................................... 66
Copy Count ............................................................................................. 67
Graphic ................................................................................................................. 67
Image Color Management ........................................................................ 67
True Type Font ......................................................................................... 67
Document Options .................................................................................................. 68
Advanced Printing Features ....................................................................... 68
Print Optimizations ................................................................................... 68
Printer Features ........................................................................................ 68
Layout Options ........................................................................................ 69
Paper/Quality tab features ...................................................................................................... 70
Paper Options ........................................................................................................ 70
Paper sizes .............................................................................................. 71
Custom Paper Size ................................................................................... 71
Name ...................................................................................... 71
Paper size ................................................................................ 72
Units ........................................................................................ 72
Custom width and height control limits ......................................... 72
Paper source ........................................................................................... 72
Paper type .............................................................................................. 73
Special pages .......................................................................................... 74
Covers ..................................................................................... 75
Print pages on different paper ..................................................... 75
Insert blank or preprinted pages .................................................. 75
Chapter separator pages ........................................................... 76
Document preview image ......................................................................................... 76
Print Quality ........................................................................................................... 76
Print Quality drop-down menu ................................................................... 77
Effects tab features ................................................................................................................. 78
Resizing Options ..................................................................................................... 79
Actual Size .............................................................................................. 79
Print Document On ................................................................................... 79
Scale to Fit .............................................................................................. 79
% of Actual Size ...................................................................................... 79
Document preview image ......................................................................................... 80
Watermarks ........................................................................................................... 80
Current watermarks .................................................................................. 81
Watermark Message ................................................................................ 82
Message Angle ........................................................................................ 82
Font Attributes .......................................................................................... 82
Default watermark settings ......................................................................... 83
Finishing tab features .............................................................................................................. 85
Document Options .................................................................................................. 85
Print on Both Sides ................................................................................... 86
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Print on both sides manually ....................................................... 86
Flip Pages Up .......................................................................................... 88
Booklet Layout ......................................................................................... 89
Book and Booklet Printing .......................................................... 89
Pages per Sheet ....................................................................................... 90
Print Page Borders .................................................................................... 90
Page Order ............................................................................................. 90
Document preview image ......................................................................................... 90
Orientation ............................................................................................................. 91
Color tab features .................................................................................................................. 92
Color Options ......................................................................................................... 93
Automatic ................................................................................................ 93
Manual ................................................................................................... 93
Neutral Grays .......................................................................................... 94
Color Themes ......................................................................................................... 94
Default (sRGB) ......................................................................................... 94
Photo (sRGB) ........................................................................................... 94
Photo (Adobe RGB 1998) ......................................................................... 94
Vivid (sRGB) ............................................................................................ 95
None ...................................................................................................... 95
Document preview image ......................................................................................... 95
Services tab features ............................................................................................................... 96
Internet Services ...................................................................................................... 97
Device services ....................................................................................................... 97
Device Settings tab features ..................................................................................................... 98
Form to Tray Assignment .......................................................................................... 98
Font Substitution Table ............................................................................................. 99
External Fonts .......................................................................................... 99
Installing external fonts ............................................................. 100
Removing external fonts ........................................................... 100
Installable Options ................................................................................................ 100
Automatic Configuration ......................................................................... 101
Allow Manual Duplexing ......................................................................... 101
Job Separator ........................................................................................ 101
Printing Shortcuts tab features ................................................................................................ 102
Use defined printing shortcuts ................................................................................. 103
General Everyday Printing ....................................................................... 103
Paper source .......................................................................... 103
Paper sizes ............................................................................. 104
Paper type .............................................................................. 104
Print on both sides ................................................................... 106
Eco-print (Two-sided Printing) ................................................................... 106
Factory Defaults ..................................................................................... 106
Envelopes .............................................................................................. 106
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Cardstock Heavy ................................................................................... 106
Glossy/Presentation ............................................................................... 107
Snapshot Photos .................................................................................................... 107
Labels .................................................................................................................. 107
Labels .................................................................................................................. 107
Create a custom printing shortcut ............................................................................ 107
About tab features ................................................................................................................ 109
5 Macintosh software and utilities ................................................................................... 111
Supported operating systems for Macintosh ............................................................................. 112
Macintosh system requirements .............................................................................................. 112
Hardware requirements ......................................................................................... 112
Macintosh printing-system software ........................................................................................ 112
HP LaserJet Pro CM1410 Color MFP Series PPD ....................................................... 112
HP LaserJet Pro CM1410 Color MFP Series PDE ....................................................... 113
HP USB EWS Gateway .......................................................................................... 113
HP LaserJet Utility .................................................................................................. 113
Supported printer drivers for Macintosh ................................................................... 113
Priority for print settings for Macintosh ..................................................................... 113
Change printer-driver settings for Macintosh ............................................................. 114
Software for Macintosh computers ........................................................................... 114
HP LaserJet Utility ................................................................................... 114
Open the HP LaserJet Utility ...................................................... 114
Embedded Web Server ........................................................................... 114
Availability ........................................................................................................... 114
Printing-system software on the Web ......................................................... 115
In-box printing-system software CD ........................................................... 115
Macintosh disk ........................................................................ 115
Macintosh install and uninstall instructions ............................................................................... 116
Install the Macintosh printing-system software ........................................................... 116
General installation for Macintosh operating systems .................................. 116
Setup instructions ................................................................................... 116
Setting up a printer with Mac OS X v10.5 and v10.6 .................. 117
Troubleshooting the product setup ............................................. 117
Remove the printing-system software from Macintosh operating systems ....................... 118
6 Solve problems ............................................................................................................. 119
Problem-solving checklist ....................................................................................................... 120
Step 1: Check that the product power is on .............................................................. 120
Step 2: Check the environment where the product is installed ..................................... 120
Step 3: Check the control panel for error messages ................................................... 120
Step 4: Test print functionality ................................................................................. 121
Step 5: Test copy functionality ................................................................................ 121
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Step 6: Test the fax sending functionality .................................................................. 121
Step 7: Test the fax receiving functionality ................................................................ 121
Step 8: Try sending a print job from a computer ....................................................... 121
Step 9: Test the walk-up USB printing functionality ..................................................... 122
Troubleshooting process ........................................................................................................ 122
Power subsystem ................................................................................................... 122
Power-on checks .................................................................................... 122
Tools for troubleshooting ....................................................................................................... 123
Component diagnostics .......................................................................................... 123
LED diagnostics ...................................................................................... 123
Network LEDs ......................................................................... 123
Control panel LEDs .................................................................. 123
Control-panel diagnostics ........................................................................ 124
Engine Diagnostics ................................................................................. 124
Engine test .............................................................................. 124
Use the HP ToolboxFX software ............................................................................... 125
View the HP ToolboxFX ........................................................................... 125
Status ................................................................................................... 125
Fax ....................................................................................................... 126
Fax Receive ............................................................................ 126
Fax phone book ...................................................................... 126
Fax send log ........................................................................... 128
Fax receive log ....................................................................... 128
Block Faxes ............................................................................ 128
Help ..................................................................................................... 128
System Settings ...................................................................................... 129
Device Information .................................................................. 129
Paper Setup ............................................................................ 130
Print Quality ........................................................................... 130
Print Density ........................................................................... 130
Paper Types ............................................................................ 130
System setup ........................................................................... 131
Device polling ......................................................................... 131
Print Settings .......................................................................................... 131
Printing .................................................................................. 131
PCL5 ..................................................................................... 131
PostScript ............................................................................... 131
Network Settings .................................................................................... 131
Internal print-quality test pages ................................................................................ 132
Configuration page ................................................................................ 132
Print-quality troubleshooting tools ............................................................................ 133
Calibrate the product to align the colors .................................................... 133
Control panel menus .............................................................................................. 133
Setup Menu ........................................................................................... 133
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Reports menu .......................................................................... 134
Quick Forms menu .................................................................. 135
Fax Setup menu ...................................................................... 136
System Setup menu .................................................................. 139
Service menu .......................................................................... 142
Network Setup menu ............................................................... 144
Function specific menus ........................................................................... 145
Copy Menu ............................................................................ 145
Fax Menu ............................................................................... 146
Scan Menu ............................................................................. 149
USB Flash Drive ...................................................................... 150
Interpret control-panel messages ............................................................................. 151
Control panel message types ................................................................... 151
Control panel messages .......................................................................... 151
10.100X Supply Memory Error ................................................. 151
49 Error, Turn off then on ......................................................... 151
50.x Fuser Error ...................................................................... 151
79 Error Turn off then on .......................................................... 153
Black Cartridge Low ................................................................ 153
Black in wrong position ............................................................ 153
Black Very Low ....................................................................... 153
Canceled scan. Clear document ................................................ 155
Communication error. .............................................................. 155
Cyan Cartridge Low ................................................................ 155
Cyan in wrong position ............................................................ 155
Cyan Very Low ....................................................................... 156
Device error, press OK ............................................................ 156
Device is busy. Try again later .................................................. 156
Document feeder jam. Clear and reload. ................................... 156
Document feeder mispick. Reload .............................................. 157
Door open .............................................................................. 157
Engine Communication Error .................................................... 157
Engine error. Press OK to continue. ........................................... 157
Fax is busy. Canceled send. ..................................................... 157
Fax is busy. Redial pending. ..................................................... 158
Fax receive error. .................................................................... 158
Fax Send error. ....................................................................... 159
Fax storage is full. Canceling the fax receive. ............................. 159
Fax storage is full. Canceling the fax send. ................................. 159
Fit to Page on flatbed only ........................................................ 159
Install [color] cartridge ............................................................. 160
Invalid driver Press OK ............................................................ 160
Invalid entry ........................................................................... 160
Jam in (area), Open door and clear jam .................................... 160
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Jam in Tray 1, Clear jam and then press OK .............................. 160
Load paper ............................................................................ 161
Load Tray 1 <TYPE> <SIZE>, Press OK to use available media ..... 161
Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start ....... 161
Magenta Cartridge Low ........................................................... 161
Magenta in wrong position ...................................................... 161
Magenta Very Low .................................................................. 161
Manual Duplex Load Tray 1, Press OK ...................................... 162
Manual feed <SIZE> <TYPE>, Press OK to use available media .... 162
Memory is low. Try again later ................................................. 162
Memory is low. Press OK. ........................................................ 162
Memory low Only 1 copy made. Press OK to continue. ............... 163
Misprint, Press OK ................................................................... 163
No dial tone. .......................................................................... 163
No fax answer. Canceled send. ................................................ 164
No fax answer. Redial pending. ............................................... 164
No fax detected. ..................................................................... 164
Print failure, press OK. If error repeats, turn off then on. ............... 165
Replace [color] ....................................................................... 165
Scanner error #, Turn off then on .............................................. 165
Scanner reserved for PC scan ................................................... 166
Scanning error Cannot connect ................................................. 166
Settings cleared ...................................................................... 166
Used [color] installed, to accept press OK .................................. 166
Yellow Cartridge Low .............................................................. 166
Yellow in wrong position .......................................................... 167
Yellow Very Low ..................................................................... 167
Event-log messages ............................................................................................... 168
Menu map .......................................................................................................................... 170
Paper feeds incorrectly or becomes jammed ............................................................................ 171
The product does not pick up paper ........................................................................ 171
The product picks up multiple sheets of paper ........................................................... 171
Prevent paper jams ................................................................................................ 171
Clear jams ........................................................................................................... 172
Jam locations ......................................................................................... 172
Clear jams from the document feeder ....................................................... 173
Clear jams from the input tray .................................................................. 175
Clear jams from the output bin ................................................................. 178
Improve print quality ............................................................................................................. 179
Use the correct paper type setting in the printer driver ............................................... 179
Change the paper type setting for Windows .............................................. 179
Change the paper type setting for Mac ..................................................... 179
Adjust color settings in the printer driver ................................................................... 180
Change the color theme for a print job ..................................................... 180
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Change the color options ........................................................................ 180
Use paper that meets HP specifications .................................................................... 182
Print a cleaning page ............................................................................................ 182
Calibrate the product to align the colors .................................................................. 183
Check the print cartridges ...................................................................................... 183
Print the Supplies Status page .................................................................. 184
Interpret the Print Quality Page ................................................................. 185
Inspect the print cartridge for damage ...................................................... 186
Repetitive image defects .......................................................................... 187
Use the printer driver that best meets your printing needs ........................................... 188
Improve print quality for copies ............................................................................... 189
Clean the product ................................................................................................................ 190
Clean the exterior ................................................................................................. 190
Clean the paper path ............................................................................................ 190
Clean the paper path from the product control panel .................................. 190
Clean the scanner glass strip and platen .................................................................. 190
Clean the document feeder pickup rollers and separation pad .................................... 191
Clean the touch screen .......................................................................................... 192
The product does not print or it prints slowly ............................................................................ 193
The product does not print ...................................................................................... 193
The product prints slowly ........................................................................................ 194
Solve walk-up USB printing problems ...................................................................................... 195
The USB Flash Drive menu does not open when you insert the USB accessory ............... 195
The file does not print from the USB storage accessory ............................................... 195
The file that you want to print is not listed in the USB Flash Drive menu ........................ 195
Solve connectivity problems ................................................................................................... 196
Solve direct-connect problems ................................................................................. 196
Solve network problems ......................................................................................... 196
Poor physical connection ......................................................................... 196
The computer is using the incorrect IP address for the product ...................... 196
The computer is unable to communicate with the product ............................ 197
The product is using incorrect link and duplex settings for the network .......... 197
New software programs might be causing compatibility problems ................ 197
The computer or workstation might be set up incorrectly .............................. 197
The product is disabled, or other network settings are incorrect .................... 197
Solve wireless network problems ............................................................................................ 198
Wireless connectivity checklist ................................................................................ 198
The control panel displays the message: The wireless feature on this product has been
turned off ............................................................................................................. 199
The product does not print after the wireless configuration completes ........................... 199
The product does not print, and the computer has a third-party firewall installed ........... 199
The wireless connection does not work after moving the wireless router or product ........ 199
Cannot connect more computers to the wireless product ............................................. 200
The wireless product loses communication when connected to a VPN .......................... 200
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The network does not appear in the wireless networks list .......................................... 200
The wireless network is not functioning ..................................................................... 201
Service mode functions ......................................................................................................... 202
Secondary service menu ........................................................................................ 202
Open the secondary service menu ............................................................ 202
Secondary service menu structure ............................................................. 202
Product resets ....................................................................................................... 203
Restore the factory-set defaults ................................................................. 203
NVRAM initialization .............................................................................. 204
Solve fax problems ............................................................................................................... 204
Fax troubleshooting checklist .................................................................................. 204
Troubleshoot fax codes and trace reports ................................................................. 206
View and interpret fax error codes ........................................................... 206
Fax trace report ..................................................................................... 217
Fax logs and reports .............................................................................................. 217
Print all fax reports ................................................................................. 217
Print individual fax reports ....................................................................... 219
Set the fax error report ............................................................................ 219
Change error correction and fax speed ................................................................... 219
Set the fax-error-correction mode .............................................................. 219
Change the fax speed ............................................................................ 220
Solve problems sending faxes ................................................................................. 220
An error message displays on the control panel ......................................... 220
The Communication error. message appears .............................. 220
No dial tone. .......................................................................... 221
The Fax is busy. message appears ............................................ 221
The No fax answer. message appears ....................................... 222
Document feeder paper jam ..................................................... 222
The Fax storage is full. message appears ................................... 223
Scanner error ......................................................................... 223
The control panel displays a Ready message with no attempt to send the fax . 223
The control panel displays the message "Storing page 1" and does not
progress beyond that message ................................................................. 224
Faxes can be received, but not sent .......................................................... 224
Unable to use fax functions from the control panel ...................................... 224
Unable to use speed dials ....................................................................... 225
Unable to use group dials ....................................................................... 225
Receive a recorded error message from the phone company when trying to
send a fax ............................................................................................. 225
Unable to send a fax when a phone is connected to the product .................. 226
Solve problems receiving faxes ............................................................................... 227
The fax does not respond ........................................................................ 227
The fax has a dedicated phone line ........................................... 227
An answering machine is connected to the product ..................... 227
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A telephone handset is connected to the product ......................... 228
The Answer Mode setting is set to the Manual setting ................... 228
Voice mail is available on the fax line ........................................ 228
The product is connected to a DSL phone service ........................ 229
The product uses a fax over IP or VoIP phone service ................... 229
An error message displays on the control panel ......................................... 229
The No fax detected. message appears ..................................... 229
The Communication error. message appears .............................. 230
The Fax storage is full. message appears ................................... 231
The Fax is busy. message appears ............................................ 231
A fax is received but does not print .......................................................... 231
The Private Receive feature is on ............................................... 231
Sender receives a busy signal .................................................................. 232
A handset is connected to the product ........................................ 232
A phone line splitter is being used ............................................. 232
No dial tone .......................................................................................... 232
Cannot send or receive a fax on a PBX line ............................................... 232
Solve general fax problems .................................................................................... 233
Faxes are sending slowly ........................................................................ 233
Fax quality is poor ................................................................................. 234
Fax cuts off or prints on two pages ........................................................... 234
Product updates ................................................................................................................... 235
7 Engineering Details ....................................................................................................... 237
Introduction ......................................................................................................................... 237
Printing print-ready documents ............................................................................................... 238
Print-ready file printing by using FTP through a browser ............................................. 238
Print-ready file printing by using FTP on a direct network connection ............................ 239
Windows operating systems .................................................................... 239
Macintosh operating systems ................................................................... 240
Print-ready printing by using a local Windows port ................................................... 240
Windows 2000 Service Pack 3, Windows XP, Windows Server 2003,
Windows Server 2008, or Windows Vista ................................................ 241
Print-ready file printing in a Windows network .......................................................... 241
Print-ready file printing in UNIX systems ................................................................... 241
Print-ready file printing by using the LPR command .................................................... 241
Paper and print media .......................................................................................................... 243
Media sources and destinations .............................................................................. 243
Source commands ................................................................................................. 243
Media types ......................................................................................................... 244
Media-type commands ............................................................................ 244
Parameter settings (fax data-store parameters) ......................................................................... 244
Installation notes .................................................................................................................. 245
I. INTRODUCTION ................................................................................................ 245
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PURPOSE OF THIS DOCUMENT .............................................................. 245
SUPPORTED OPERATING SYSTEMS ......................................................... 245
OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS ........................... 246
Drivers ................................................................................... 246
Software Applications .............................................................. 246
HP ToolboxFX ......................................................................... 247
HP Help and Learn Center ........................................................ 247
Uninstaller .............................................................................. 247
II. INSTALLATION INSTRUCTIONS .......................................................................... 247
INSTALLING SOFTWARE ........................................................................ 247
INSTALLING SOFTWARE ........................................................................ 247
Printing-system installation from the CD or Internet download for
network and USB connections ................................................... 248
Port selection .......................................................................... 248
Printer driver only (Add Printer) - Windows XP, Windows Server
2003, and Windows Server 2008 ............................................ 248
Printer driver only (Add Printer) - Windows Vista and Windows 7 . 249
UNINSTALLER ........................................................................................ 250
III. LATE-BREAKING INFORMATION ....................................................................... 250
KNOWN ISSUES AND WORKAROUNDS ................................................ 250
General ................................................................................. 250
Upgrading Windows ............................................................... 250
IV. TECHNICAL ASSISTANCE ................................................................................ 251
CUSTOMER SUPPORT ............................................................................ 251
WEB .................................................................................................... 251
HP SOFTWARE AND SUPPORT SERVICES - ADDITIONAL INFORMATION .. . 251
V. LEGAL STATEMENTS ......................................................................................... 251
TRADEMARK NOTICES ........................................................................... 251
SOFTWARE WARRANTY, LICENSE, AND COPYRIGHT .............................. 251
Warranty ............................................................................... 251
License ................................................................................... 251
Copyright ............................................................................... 251
Index ............................................................................................................................... 253
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List of tables
Table 1-1 Documentation availability ...................................................................................................... 3
Table 1-2 Software CD supported languages ........................................................................................... 9
Table 1-3 Supported printer driver languages ......................................................................................... 11
Table 1-4 Installer component languages ............................................................................................... 12
Table 1-5 Documentation languages ..................................................................................................... 13
Table 2-1 Software components for Windows ........................................................................................ 16
Table 2-2 Automatic discovery and driver configuration through bidirectional communication
Table 2-3 EAC availability in Microsoft Windows and Microsoft Share ..................................................... 21
Table 2-4 EAC availability in Novell Netware environments ..................................................................... 22
Table 2-5 Operating systems that support HP Driver Preconfiguration ........................................................ 25
Table 2-6 Examples of supported e-mail programs .................................................................................. 32
Table 2-7 Available scan settings .......................................................................................................... 33
Table 2-8 Default fonts ........................................................................................................................ 38
Table 2-9 Additional PS emulation fonts ................................................................................................. 41
Table 4-1 Font Attribute settings for new and preset watermarks ........................................................... 83
Table 4-2 Page orientation ................................................................................................................... 88
Table 6-1 Event-log messages ............................................................................................................. 168
Table 6-2 Repetitive image defects ...................................................................................................... 187
Table 6-3 Secondary service menu ...................................................................................................... 202
Table 6-4 Fax receive error codes ....................................................................................................... 206
Table 6-5 Fax send error codes .......................................................................................................... 210
Table 7-1 HP LaserJet Pro CM1410 Color MFP Series MFP Series media sources and destinations ............. 243
Table 7-2 Media-source commands ..................................................................................................... 243
Table 7-3 Media-type commands ........................................................................................................ 244
1
..................... 20
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List of figures
Figure 1-1 Installation software CD – User Documentation screen ................................................................ 4
Figure 1-2 Installation software CD – Administrator Documentation screen ................................................... 6
Figure 2-1 Welcome to the HP Product Survey Program screen .................................................... 27
Figure 2-2 HP Scan dialog box ........................................................................................................... 30
Figure 2-3 Scan Setup Options dialog box ........................................................................................ 31
Figure 2-4 WIA-driver user interface — flatbed ....................................................................................... 34
Figure 2-5 HP LaserJet Send Fax dialog box – user interface .............................................................. 36
Figure 2-6 Package Source .............................................................................................................. 46
Figure 2-7 Network Settings ........................................................................................................... 47
Figure 2-8 HP DDU Driver Configuration settings .................................................................................... 49
Figure 3-1 Installer screen — Welcome Back! ..................................................................................... 60
Figure 4-1 An Incompatible Print Settings message ......................................................................... 65
Figure 4-2 The default appearance of the Advanced tab ....................................................................... 66
Figure 4-3 Paper/Quality tab .......................................................................................................... 70
Figure 4-4 Effects tab ......................................................................................................................... 78
Figure 4-5 Finishing tab .................................................................................................................... 85
Figure 4-6 Print on Both Sides Instructions dialog box .............................................................................. 88
Figure 4-7 Color tab .......................................................................................................................... 92
Figure 4-8 Services tab ...................................................................................................................... 96
Figure 4-9 Device Settings tab .......................................................................................................... 98
Figure 4-10 Printing Shortcuts tab ................................................................................................. 102
Figure 4-11 About tab ..................................................................................................................... 109
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1 Document and product basics
Purpose and scope
●
Documentation availability and localization
●
Software availability and localization
●
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Purpose and scope
This software technical reference (STR) provides information about and troubleshooting tips for the
printing-system software for the product.
This STR is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center
(CCC) agents, support engineers, system administrators, management information systems (MIS)
personnel, and end users, as appropriate.
NOTE: This STR describes drivers that are available from the product firmware and shipped on the
printing-system software CD that comes with the product. This STR does not describe drivers that will
become available on the Web.
The following information is included in this STR:
Descriptions of drivers, operating systems, and system environments
●
Descriptions of installing and uninstalling the printing-system software components
●
For information about the location of information within chapters, see the table of contents. An index is
also provided in this STR.
Additional detailed information about the printing-system software is published in an addendum to this
STR. The following information is available in the addendum:
Lists of installed files
●
System-modification information, such as files added or modified
●
2 Chapter 1 Document and product basics ENWW
Documentation availability and localization
NOTE: For information about language support for the HP LaserJet Pro CM1410 Color MFP Series
product, see
The following table lists the availability of HP LaserJet Pro CM1410 Color MFP Series printing-system
documentation by operating system.
Table 1-1 Documentation availability
CD versions and language support on page 9.
Document Windows XP/Server
2003/Server 2008/
Vista/7
HP LaserJet Pro CM1410 Color MFP Series User Guide (.PDF file) x x
HP LaserJet Pro CM1410 Color MFP Series Install Notes x
Macintosh
Access to HP LaserJet documents depends on the type of document and its location:
Some documents can be opened from the Installer.
●
Some documents are available on the Web through links in the Installer.
●
Documents are available in the following file formats:
Portable Document Format (.PDF). The HP LaserJet Pro CM1410 Color MFP Series printing-
●
system software CD includes Adobe® Acrobat® Reader for viewing online documentation.
Compiled HTML (.CHM). When you click a documentation link to a .CHM document, a
●
Microsoft HTML Viewer opens the file on the computer screen.
Hypertext Markup (.HTM). When you click a documentation link to an .HTM document, a
●
Web browser opens the file on the computer screen.
ENWW
Rich Text Format (.RTF). This is a text file. You can navigate to files and open them in
●
Microsoft Word or Microsoft WordPad.
Documentation for the HP LaserJet Pro CM1410 Color MFP Series is divided into the following
categories:
User documentation
●
Administrator documentation
●
Documentation availability and localization
3
User documentation
The following figure shows the Documentation screen, which appears when you click More
Options then Documentation on the main screen of the HP LaserJet Pro CM1410 Color MFP Series
printing-system software CD.
Figure 1-1 Installation software CD – User Documentation screen
HP LaserJet Pro CM1410 Color MFP Series User Guide
The HP LaserJet Pro CM1410 Color MFP Series User Guide describes the basic product features.
This guide may be accessed locally from the CD included with your product. The latest version of this
guide may be accessed from the internet.
To access the local version from the CD:
1. In the main screen of the Installer, click the More Options then click theDocumentation
button.
2. Click the User Guide (CD) button. The Help and Learn Center opens.
3. Click on Browse User Guide.
To access the latest version from the internet:
1. In the main screen of the Installer, click the More Options button, then click the
Documentation button.
2. Navigate to the Manuals\<language> folder.
Click the User Guide (Web) button. The guide opens. This accesses the most up to date version.
4 Chapter 1 Document and product basics ENWW
HP LaserJet Pro CM1410 Color MFP Series Install Notes
The HP LaserJet Pro CM1410 Color MFP Series Install Notes (in .HTM format) contain important
information about product features, instructions for installing the printing-system software, and technical
assistance.
To view this guide from the software CD, follow these steps:
1. In the main screen of the Installer, click the More Options then click the Documentation
button.
2. Click the Readme button. The guide opens.
You can also gain access to the file by following these steps:
1. Insert the software CD into the CD-ROM drive.
2. Navigate to the CD:\Setup\Docs\Readme\ folder.
3. Open the file that has the appropriate file name:
LJCM1410_install-notes_XXWW.HTM
NOTE: The "XXWW" in the file name corresponds to the language. For instance, the file name for
the French version of the document is LJCM1410_install-notes_FRWW.HTM.
Help and Learn Center
Click Help and Learn Center on the Documentation screen of the Installer to connect to a Web
page that provides step-by-step instructions for performing specific tasks, including clearing jams and
loading trays.
Administrator documentation
The following figure shows the Administrator Documentation screen.
To navigate to this screen, click the More Options button on the main screen of the Installer, and then
click the Admin Documentation button.
NOTE: These links are to non-product specific documentation that may be useful and is available only
online. Internet access is required.
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Documentation availability and localization
5
Figure 1-2 Installation software CD – Administrator Documentation screen
HP Driver Configuration Utility User Guide
To view this guide from the software CD, follow these steps:
1. In the main screen of the Installer, click More Options, and then click Admin
Documentation.
2. Click HP Driver Configuration User Utility Guide.
HP Jetdirect Guide
The HP Jetdirect Guide is a network administrator's guide (in .PDF format) that contains information
about connecting the product directly to a network.
To view this guide from the software CD, follow these steps:
1. In the main screen of the Installer, click More Options, and then click Admin
Documentation.
2. Click HP Jetdirect Guide.
6 Chapter 1 Document and product basics ENWW
Software availability and localization
This section provides information about the availability of the HP LaserJet Pro CM1410 Color MFP
Series printing-system software and related software and firmware. Printing-system software on a CD is
available from HP fulfillment centers. For more information, go to the following Web site:
Printing-system software on the Web
All software that is contained on the installation CD is also available on the Web.
Web deployment is the preferred method for obtaining the latest software. The Web site offers an
option for automatic e-mail notification about new software releases.
NOTE: This STR describes drivers that are shipped with the printing-system software CD. This STR
does not describe any drivers that might be released for use by support personnel.
To view the product support web site from the CD, follow these steps:
1. In the main screen of the Installer, click More Options, and then click Web Support.
2. Click Product Support.
In-box printing-system software CD
The software CD for the HP LaserJet Pro CM1410 Color MFP Series product contains a variety of files
for installing the printing-system software on the computer. This section describes the files that are
available on the software CD and provides additional information about support and availability.
The HP LaserJet Pro CM1410 Color MFP Series comes with two printing-system software CDs, one for
Windows operating systems and one for Macintosh operating systems.
The files on each CD include documentation files and files that are required in order to install and
uninstall the printing-system components.
HP LaserJet Windows software CD
NOTE: For information about the contents of the Macintosh CD, see Macintosh software and utilities
on page 111.
The root directory of the Windows software CD contains the AUTORUN.EXE file, the SETUP.EXE file,
and the following directories:
Installer
●
Languages
●
Prerequisites
●
Setup
●
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Utilities
Software availability and localization
7
The Utilities folder contains the files to run these stand-alone utilities:
FileToEmail
●
Scrubber
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8 Chapter 1 Document and product basics ENWW
CD versions and language support
The product printing-system software CD is available with the following components and languages.
Table 1-2 Software CD supported languages
Language Two-letter abbreviation HP-preferred name File designation
Arabic AR Arabic ARWW
Bahasa Indonesian ID Bahasa Indonesian IDWW
Bulgarian BG Bulgarian BGWW
Catalan CA Catalan CAWW
Croatian HR Hrvatski HRWW
Czech CS Cestina CSWW
Danish DA Dansk DAWW
Dutch NL Nederlands NLWW
English EN English ENWW
Estonian ET Eesti ETWW
Finnish FI Suomi FIWW
French FR Francais FRWW
German DE Deutsch DEWW
Greek EL Greek ELWW
Hebrew HE Hebrew HEWW
Hungarian HU Magyar HUWW
Italian IT Italiano ITWW
Japanese JA Japanese JAWW
Kazakh KK Kazakh KKWW
Korean KO Korean KOWW
Latvian LV Latviski LVWW
Lithuanian LT Lietuviskai LTWW
Norwegian NO Norsk NOWW
Polish PL Polski PLWW
Portuguese PT Portugues PTWW
Romanian RO Romanian ROWW
ENWW
Russian RU Russian RUWW
Serbian SR Srpski SRWW
Simplified Chinese ZHCN Simplified Chinese ZHCN
Software availability and localization
9
Table 1-2 Software CD supported languages (continued)
Language Two-letter abbreviation HP-preferred name File designation
Slovak SK Slovak SKWW
Slovenian SL Slovenian SLWW
Spanish ES Espanol ESWW
Swedish SV Svenska SVWW
Thai TH Thai THWW
Traditional Chinese ZHTW Traditional Chinese ZHTW
Turkish TR Turkce TUWW
Ukrainian UK Ukrainian UKWW
Vietnamese VI Vietnamese VIWW
10 Chapter 1 Document and product basics ENWW
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