HP Intelligent Infrastructure Analyzer Software User Guide
Abstract
This document describes how to use HP Intelligent Infrastructure Analyzer software user interface for an online monitoring and
diagnostic solution, which is intended for the physical layer of Storage Area Network (SAN) based on optical components
such as Small Form-Factor Pluggable (SFP) transceivers.
HP Part Number: 5697-1794
Published: July 2012
Edition: First
© Copyright 2012 Hewlett-Packard Development Company, L.P.
Legal Notice
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Microsoft, Windows, Windows XP, Windows Server 2003/2008 (x86, x64), and Windows Vista and Windows 7 are U.S. registered trademarks
of Microsoft Corporation.
Java is a registered trademark of Oracle and/or its affiliates.
Contents
1 Overview..................................................................................................5
Intended Audience....................................................................................................................5
Introduction..............................................................................................................................5
Acronyms and abbreviations......................................................................................................5
Hardware and Software for installation.......................................................................................5
Installing OS specific service packs.............................................................................................6
2 Installing and removing HP IIAS....................................................................7
Installing HP IIAS......................................................................................................................7
Repairing HP IIAS.....................................................................................................................7
Removing HP IIAS.....................................................................................................................7
3 Using HP IIAS............................................................................................8
Overview................................................................................................................................8
HP IIAS GUI .......................................................................................................................8
HP IIAS Navigation Menus....................................................................................................9
Using HP IIAS........................................................................................................................10
Prerequisites for Discovery...................................................................................................10
Managing SAN Profiles......................................................................................................11
Creating New SAN profile.............................................................................................11
Edit SAN profile............................................................................................................13
Activate SAN profile......................................................................................................13
Deactivate SAN profile..................................................................................................13
Delete SAN profile........................................................................................................14
Rescan SAN..........................................................................................................................14
SAN Topology.......................................................................................................................14
Prerequisites for Topology...................................................................................................14
Overview..........................................................................................................................14
Using SAN Topology.....................................................................................................15
SAN Inventory........................................................................................................................15
SAN Inventory Summary Table ...........................................................................................16
Component Type...........................................................................................................17
Detailed Inventory..............................................................................................................18
Event Manager.......................................................................................................................20
SAN Event and SAN Diagnostic Logs...................................................................................20
SAN Event Log..............................................................................................................21
SAN Diagnostic Logs.....................................................................................................22
Firmware prerequisites for SFP diagnostics...................................................................22
SAN Diagnostic GUI.................................................................................................23
Configuration.........................................................................................................................24
Notifications.....................................................................................................................24
Reports.............................................................................................................................25
Account Management........................................................................................................25
Licensing..........................................................................................................................26
Prerequisite to generate permanent license for HP IIAS.......................................................26
Use Licensing................................................................................................................26
Reporter................................................................................................................................27
4 Support and Other Resources.....................................................................29
Contacting HP........................................................................................................................29
Subscription......................................................................................................................29
Related Information.................................................................................................................29
Documents........................................................................................................................29
Contents 3
Websites..........................................................................................................................29
Documentation Feedback.........................................................................................................29
Product Feedback...................................................................................................................30
Typographic Conventions.........................................................................................................30
A Troubleshooting.......................................................................................31
Correcting conditions with SFPs and FC cables/connectors..........................................................31
Glossary....................................................................................................34
Index.........................................................................................................36
4 Contents
1 Overview
Intended Audience
The HP Intelligent Infrastructure Analyzer Software (IIAS) is intended for customers who have HP
storage hardware in their SAN. The HP IIAS can be used to monitor and diagnose the physical
layer of Storage Area Network (SAN) in real-time, with an emphasis on the Small Form-factor
Pluggable (SFP) on FC Switch only. The solution is highly beneficial for enterprise SAN, where
SAN management becomes cumbersome and tedious.
Introduction
HP IIAS uses industry-standard protocols (such as SNMP, SMI-S, Telnet) to monitor the physical
layer (SFPs) across SAN, diagnose changes/events in SFP states/characteristics, and presents the
SAN topology, inventory, and diagnostic information to the user in real-time.
HP IIAS enables you to:
• Discover and collect data of B-Series and H-Series switches in SAN.
• Periodically monitor the SAN of an active profile as per the configured intervals.
• Monitor or diagnose, degrading or failing SFPs in an active profile.
• Generate report (current and historical).
• Notify the user on any change in the topology or SAN component state.
• Provide SAN summary in terms of component inventory.
Acronyms and abbreviations
CIM Common Information Model
CIMOM Common Information Model Object Manager
DC Data Collection
HBA Host Bus Adapter
LAN Local Area Network
SAN Storage Area Network
SFP Small Form-Factor Pluggable
SMI-S SNIA’s Storage Management Initiative Specification
SNMP Simple Network Management Protocol
WWN World Wide Name
XML eXtensible Markup Language
Hardware and Software for installation
The following are the system requirements for HP IIAS:
Table 1 Hardware and Software requirements
Supported platforms, versions, or configurationHardware and software requirements
Product installation disk space
requirements
Dual-core 2.0 GHz CPU or betterCPU
2 GB or higherRAM
250 MB
NOTE: Minimum 250 MB disk space is required on the drive where TEMP
folder is located.
Intended Audience 5
Table 1 Hardware and Software requirements (continued)
Supported platforms, versions, or configurationHardware and software requirements
300 - 350 MBMinimum disk space requirement
NOTE: Disk space will increase depending on the SAN size.
Version 8.0 or laterInternet Explorer
Operating System
IP network addresses
• Windows Server 2003/2008 (x86, x64)
• Windows XP
• Windows Vista
• Windows 7
NOTE: These operating systems require their respective latest service packs.
For more information, see “Installing OS specific service packs” (page 6).
HP IIAS version 1.0 supports IPV4 only. The host where HP IIAS and the devices
(FC Switches) are installed, must have IPV4 addresses.
Installing OS specific service packs
Table 2 IIAS Management Server
ArchitectureRevisionOS VersionOS
x86SP2Standard Edition or Enterprise EditionWindows Server 2003
x64
x86SP2Standard Edition or Enterprise EditionWindows Server 2003 R2
x64
x86SP2Standard Edition or Enterprise EditionWindows Server 2008
x64
x64No SPEnterprise EditionWindows Server 2008 R2
x86SP1Business or Enterprise EditionWindows Vista
x86SP3Professional EditionWindows XP
x64SP1Enterprise EditionWindows 7
X86
6 Overview
2 Installing and removing HP IIAS
Installing HP IIAS
To install HP IIAS, complete the following steps:
1. Download HP IIAS package from the following website:
www.hp.com/go/hp_iias.
2. Select a folder (for example, C:\temp) and save the HP IIAS install package.
3. Run IIAS_Setup.exe, and follow the steps to install the HP IIAS files.
4. Review and accept the license agreement.
By default, the HP IIAS files and documentation are installed in the following folder:
<Install_Dir>\HP Intelligent Infrastructure Analyzer Software
A message is displayed on completion of the HP IIAS installation.
Repairing HP IIAS
To repair the currently installed HP IIAS:
1. Run the IIAS_Setup.exe setup executable file.
2. Select Repair to repair the current installation.
Removing HP IIAS
To remove the HP IIAS:
1. Select Start > Settings > Control Panel > Add or Remove Programs (in case of Windows 7,
select Uninstall a program).
2. Select HP Intelligent Infrastructure Analyzer Software from the list of currently installed programs.
3. Click Change/Remove (in case of Windows 7, select Uninstall), and follow the steps to remove
the program.
A message is displayed confirming the successful removal of HP IIAS.
Installing HP IIAS 7
3 Using HP IIAS
Overview
HP IIAS is a real-time solution to monitor and diagnose the SFPs on the FC Switch.
This chapter discusses the following topics:
• “HP IIAS GUI ” (page 8)
• “HP IIAS Navigation Menus” (page 9)
The following procedure provides a brief overview of using HP IIAS:
1. Specify the SAN Profile details, which include the SAN profile name and options.
2. Specify the switches to be monitored.
3. Activate the profile.
4. Track the inventory of the physical components in the SAN and their connectivity among each
other through SAN Inventory and Topology.
5. View the event notifications and diagnostics.
6. Optionally, you can generate reports.
HP IIAS GUI
1. Launch the HP IIAS with the URL (http:\\<IPaddress of installed
system>:<portnumber>\IIASClient) OR by double-clicking the HP IIAS shortcut icon on the
desktop. The HP IIAS login page is displayed, as shown in Figure 1 (page 8).
TIP: If the product is installed on a system, for example: IP address: 1.2.3.4. While installing
the product, if port 8080 is already in use then the installer prompts the user to provide an
alternate port number. Otherwise, if port 8080 is available, the product uses that port and in
this case the installer does not prompt the user for the port number. Then, to use the IIAS
application enter: http://1.2.3.4:8080/IIASClient address in the address bar.
Figure 1 Login page
2. Login with the UserName and Password.
8 Using HP IIAS
NOTE: The default username and password is administrator and administrator respectively.
Clicking "?" displays help related to login and offers suggestions in case of login issues.
Figure 2 Login help
3. Click Sign In. The IIAS Welcome page is displayed.
NOTE: Click here hyperlink on the Welcome page displays the Manage SAN Profiles page.
Following are the display areas in the IIAS GUI, as shown in Figure 3 (page 9).
• A – Navigation area.
• B – SAN profile that is active.
• C – IIAS help, + to hide left navigation control and – to show left navigation control.
• D – Click here hyperlink displays the Manage SAN Profiles page.
Figure 3 HP IIAS Welcome page
NOTE: The HP IIAS UI session expires, if left idle for 30 minutes. The user must re-login if the
session expires.
HP IIAS Navigation Menus
Table 3 (page 10) lists the navigation menu items.
Overview 9
Table 3 Navigation Menus
FunctionalityMenu
Manage SAN Profiles includes creation, deletion, modification, activation, and
deactivation of SAN Profiles.
Initiate a Data Collection for the active profile.
Graphically depicts in real-time, the topology of the SAN being monitored.
Displays detailed inventory information for the discovered SAN components (such as
Switches, Host End points and Storage devices).
Manages events and diagnostic logs.
Allows to change the product configuration settings for HP IIAS.
NOTE: Do not click the browser Back button, it will go back to the login page.
Using HP IIAS
This section describes how to use HP IIAS, and discusses the following topics:
• “Managing SAN Profiles” (page 11)
• “Rescan SAN” (page 14)
• “SAN Topology” (page 14)
• “SAN Inventory” (page 15)
• “Event Manager” (page 20)
• “Configuration” (page 24)
• “Reporter” (page 27)
Prerequisites for Discovery
Generates Current report for active profile, and Historical reports for any profile. The
information in each report includes SAN inventory, SAN topology, Events, and
Diagnostics.
NOTE: Creation of historical reports can take time, depending on the parameters
specified.
• Switches must have IP address for discovery and data collection.
• Telnet and SNMP are required for B-Series DC.
• SNMP and SMIS are required for H-Series DC.
NOTE: Telnet connection for a B-Series switch is on a need basis. Hence, related events are
displayed only when a telnet connection is attempted.
10 Using HP IIAS
Managing SAN Profiles
In the Manage SAN Profiles page, you can perform the following tasks:
• Click New – To create a new SAN profile.
• Click Edit – To modify an existing SAN profile.
• Click Activate – To activate a SAN profile.
• Click Deactivate – To deactivate an active SAN profile.
• Click Delete – To delete an existing SAN profile.
Figure 4 Manage SAN Profiles
Creating New SAN profile
To create a new SAN profile:
1. Click New in the Manage SAN Profiles page. Create New SAN Profile is displayed in a
separate window.
2. Enter the SAN profile name in the SAN Profile Name text box. In the Data Collection Frequency
(in minutes) drop-down list (default frequency is 5 mins), select the appropriate frequency at
which data is collected from the SAN for monitoring and diagnostic purposes.
3. Click Next.
4. Enter the switch details:
a. Enter the IP details in the IP Address text box.
OR
b. Enter the IP subnet details in the IP Subnet text box.
5. Under Switch Settings, enter the switch authentication credentials in the Username and Password
text box, CIMOM port details in the Port text box, and the read community string in the Read
Community text box.
NOTE: The Default value for Port is 5988 and for Read Community the value is public.
6. Click Start Discovery to start the discovery process.
• Based on the discovery-protocol-specific authentication process, all connected switches
are discovered and follow the step specified in 4a.
• Based on the discovery-protocol-specific authentication process, it discovers all the switches
within the IP address range and follow the step specified in 4b.
7. The discovered switches are displayed with the following details: IP Address, Switch Name,
Vendor, Model, State, Edit, and Status as shown in Figure 5 (page 12).
Using HP IIAS 11
Figure 5 Discovered Switches
Switch Details
Discovered Switch
Discovered Switches are the B-Series or H-Series switches that:
• Have firmware version that is not as per the requirements mentioned in “Firmware
prerequisites for SFP diagnostics” (page 22).
• Have required version of firmware but not selected for monitoring by the user.
Monitored Switch
Monitored Switches are the B-Series or H-Series switches that:
• Have firmware version that is as per the requirements mentioned in “Firmware prerequisites
for SFP diagnostics” (page 22).
• Have required version of firmware and has been selected for monitoring by the user.
Inferred Switch
A switch connected to a ‘Discovered Switch’ or a ‘Monitored Switch’ with any of the following
conditions:
• The connected switch does not have a valid IP address. It has only fiber channel
connectivity with ‘Discovered Switch’ or ‘Monitored Switch’.
• The connected switch has a valid IP address but the credentials entered in the profile do
not apply to this switch.
• Any switch which is present in the SAN but may not have been added to the profile.
• Any switch that may have been added to the SAN after creating the profile in HP IIAS.
For an Inferred Switch; Detailed Inventory, Events & Diagnostics logs are not supported.
NOTE: The only difference between a ‘Discovered Switch’ and ‘Monitored Switch’ is for a
‘Discovered Switch’, SFP monitoring and diagnostics is not performed hence there are no
diagnostics events for a ‘Discovered Switch’.
12 Using HP IIAS
8. Edit option is used to:
• Update correct credentials like login, password, port and read community string.
9. Select the check box of the discovered switch(es) to perform one of these actions:
• Click on Monitor switch(es) to perform the data collection, monitoring, and SFP diagnostics.
• Delete – removes the components from the profile.
• Test connectivity – tests the network connectivity of the components.
Edit SAN profile
To modify a profile:
1. Select the existing profile in the Manage SAN Profiles page.
2. Click Edit. The Update SAN Profile page is displayed in a separate window.
3. Change the profile and follow the “Creating New SAN profile” (page 11) procedure (step:
2 onwards).
CAUTION: Modifying Data Collection Frequency may result to loss of monitored data and also
may result in delayed SFP diagnostic by few DC cycles depending on the frequency modified.
Activate SAN profile
To start continuous data collection, SFP monitoring, and diagnostics, a profile must be activated.
To activate a SAN profile:
1. Select the existing SAN profile in the Manage SAN Profiles page.
2. Click Activate.
3. The Activate SAN Profile window is displayed with the following message:
Do you wish to Activate the SAN Profile – XYZ (name of the SAN profile)
• Click Yes to activate the SAN profile.
• Click No to cancel the activation.
4. The active SAN profile name is displayed on every IIAS page, as shown in Figure 6 (page 13).
Figure 6 Active SAN profile name
NOTE: You can activate only one SAN profile at a time and that profile is monitored. You
can change the active SAN profile at any time.
Deactivate SAN profile
To stop continuous data collection, SFP monitoring, and diagnostics, the profile must be deactivated.
Using HP IIAS 13
To deactivate a SAN profile:
1. Select the current active profile in the Manage SAN profiles page.
2. Click Deactivate.
3. The Deactivate SAN Profile window is displayed with the following message:
Do you wish to deactivate the SAN Profile – XYZ (name of the SAN profile).
• Click Yes to deactivate the SAN profile.
• Click No to cancel the deactivation.
Delete SAN profile
To delete a SAN profile:
1. Select any deactive SAN profile in the Manage SAN Profiles page.
2. Click Delete.
3. The Delete SAN Profile window is displayed with the following message:
Do you wish to delete the SAN Profile – XYZ (name of the SAN profile)
• Click Yes to delete the SAN profile.
• Click No to cancel the deletion.
NOTE: An active profile cannot be deleted.
Rescan SAN
Clicking on Rescan SAN initiates a data collection cycle for the active profile. This data collection
cycle is different than a system initiated cycle that occurs at an interval as set in the active profile.
Initiating a Rescan SAN request while the system initiated data collection cycle is in progress, the
system does not create a separate data collection cycle for rescan instead, the rescan is considered
as completed when the system initiated cycle ends.
To rescan a SAN profile, complete the following steps:
• Click Rescan SAN from the navigation menu.
NOTE:
• Rescan SAN works only on an active profile.
• Timeout is 20 mins. Later, all DC's get aborted after 20 mins.
SAN Topology
Prerequisites for Topology
Java plug-in must be available in the Internet Explorer (IE) browser to view SAN topology .
Text and tool-tip for components in topology might not appear at times. Install the latest plug-in for
the IE being used, and the problem might resolve.
Overview
SAN topology depicts the topology of the SAN being monitored.
It keeps track of the following information:
• Connectivity between components.
• States of components and connectivity.
• Number of connections between every pair of connected components.
14 Using HP IIAS
NOTE: Connectivity state information is available only for monitored switches.
Using SAN Topology
To view the graphical topology of SAN:
• Click SAN Topology on the navigation menu. A Topology page is displayed with its component
and sub-components.
This page consists of:
◦ A graphical view of the topology depicting the connectivity as shown in Figure 7
(page 15).
◦ A component based view is categorized based on their type and connectivity in the SAN.
NOTE: The connectivity between any two SAN components is shown only by a single line, even
if there are multiple physical connections between the components. In case of multiple physical
connections, a hatch (||) is shown across the line at the center.
Besides the hatch number of good connections or number of total connections will be shown as
for example: || 2/3. In this example, out of 3 connections 2 are in good state. State of connections
are shown in the tool tip.
Figure 7 SAN Topology
SAN Inventory
The inventory list shows the following details:
• SAN Switches
• Connected Storage devices and HBAs
If you click a component, the details are displayed as shown in Figure 8 (page 16).
SAN Inventory 15
NOTE:
• When you log into HP IIAS, inventory will be displayed only after one complete DC cycle. To
obtain inventory immediately you can click on Rescan.
• SAN Inventory page displays the switch level information about the Host and the Storage
device components.
Figure 8 SAN Inventory Summary Table
SAN Inventory Summary Table
The SAN Inventory Summary Table displays the following information about a SAN component:
• Component Type
• Component Name
• IP Address
16 Using HP IIAS
• Vendor
• Model
• Firmware Version
• Ports (In-Use/Total)
• WWN
• Description
Component Type
The component information available in the SAN Inventory Summary Table is displayed according
to the type of component selected in the Component Type drop-down list. You can do the following:
• Click All to view all types of components (HBA, Storage Device and Switch).
• Click Host to view only the host specific components.
• Click Storage Device to view only the Device specific components.
• Click Switch to view only the Switch specific components.
SAN Inventory 17
Detailed Inventory
To view a detailed inventory, click the component name. The details are displayed below the
summary table.
• Switch details:
◦ Generic Information
– Name
– Role
– VSAN Count
– IP Address
– Status Description
– Domain Name
– FC Address
– Alias Name
– Device Family
– State
– WWN
– Supervisor Number
– Firmware Version
– State Description
– Subnet Mask
◦ Manufacturer Information
– Manufacturer
– Model
– Serial Number
◦ Port Information
– Total Port count
– HBA Ports
– Storage Device Ports
– Unknown Ports
– ISL
– Free Ports
◦ Ports
Port State–
18 Using HP IIAS
– Port Number
– Type
– Description
– Maximum Speed
– Port Status
– Alias Name
– Port Speed
– FC ID
– State
– Fabric Port WWN
◦ Attached Device
Attached Node WWN–
– Attached Port WWN
– Node Symbolic Name
– Port Symbolic Name
◦ Transceiver
– Vendor Name
– Voltage
– Rx Input Power
– Vendor Part Number
– Serial Number
– Temperature
– Module Type
– Tx Bias Current
– Tx Output Power
– Tx Type
• Host details:
host generic information◦
– OS Name
– IP Address
– Device Family
SAN Inventory 19
– OS Version
– Domain
◦ Manufacturer information
Manufacturer–
– Model
– Serial Number
◦ Other information
– Physical Memory (in bytes)
– Processor Architecture
• Storage Device details:
Generic information
◦
– Device Family
◦ Manufacturer information
Manufacturer–
– Firmware
– Model
– WWN
◦ Storage Ports
– World Wide Node Name
– Type
– Port ID
– Speed
– World Wide Port Name
– Attached Port WWN
Event Manager
Event Manager maintains the following event logs:
• SAN Event Log
• SAN Diagnostic Log
SAN Event and SAN Diagnostic Logs
SAN event and SAN diagnostic log is displayed only for the active profile. It is automatically
updated when there is a new event.
The events in the event log are classified as Critical, Major, Warning, and Informational. An icon
is displayed to indicate the type of each event in the log.
NOTE: The Log data up to 30 days is stored in the database.
20 Using HP IIAS
SAN Event Log
Events are generated based on the following scenarios:
• Component added or removed.
• Monitored switch is not reachable.
• Credentials are invalid.
• Protocol time out errors.
• License applied, modified or expired.
• Days pending for License expiry.
The event log is shown in a tabular format. The rows in the table display the events, with one event
per row in descending order. The columns in the table display the following event attributes:
• ID – event ID (for example: E1).
• Severity – severity level of the event.
• Component
• Time – time when the event was generated (all the events generated from a single DC cycle
will have the same time).
• Description – event description.
Figure 9 SAN Event Logs
SAN Event Logs view lists the following:
• In the Rows per page drop-down list, select the number of rows of event that must be displayed
on each page.
• Click Select All to select all the check boxes in the current page, click Unselect All to unselect
all the check boxes.
Event Manager 21
• Click Delete to delete the selected event log.
• Click the Advanced Search option, to search events based on different criteria.
Select ALL or specific event severity to perform a search accordingly.◦
◦ Select the Start Date, End Date and Component and click Search.
NOTE: Search on a Component name does not include its sub-components logs in the
list.
◦ Click Delete to delete the selected searched events.
◦ Click Clear to clear the data entered to search.
◦ Click Back to go back to the SAN Event Logs page.
NOTE: The delete operation deletes the entry permanently and it is an unrecoverable
operation.
Figure 10 Event log – Advanced search
SAN Diagnostic Logs
IIAS diagnoses the SFPs which are detected to be degrading or failing. The HP IIAS monitors
following five parameters of an SFP:
1. Transmit Power
2. Receive Power
3. Voltage
4. Current
5. Temperature
As part of diagnostics, above values (collected during data collection) are compared against the
threshold specification range. Threshold specification range varies based on vendor, model and
property being monitored. If the values collected are found outside the threshold range, HP IIAS
raises diagnostics events for such SFP. HP IIAS raises a separate diagnostics event for each
parameter.
NOTE:
• For embedded Blade SAN Switch, only SFPs of external ports are monitored.
• Diagnostic happens only when the I/O (Input or output) operation occurs on the SFP or if SFP
is in failed state.
Firmware prerequisites for SFP diagnostics
SFP monitoring and diagnostics requires:
• A B-Series switch that has firmware version 7.x or later.
• A H-Series switch that has firmware version 8.0.14.03.00 or 8.0.4.04.00 or higher.
22 Using HP IIAS
NOTE:
• SFP monitoring and diagnostics are not performed for switches that do not meet the above
mentioned firmware requirements.
• The host where HP IIAS is installed, can connect to SAN switches over Ethernet continuously.
SAN Diagnostic GUI
The columns in the table display the event attributes that are:
• ID – displays the diagnostic ID (for example: D1).
• Severity – displays the severity level of the event.
• Component
• Time – displays the time when the event was generated.
• Description – displays the diagnostic solution.
Figure 11 SAN Diagnostic Logs
SAN Diagnostic Logs, view lists the following:
• In the Rows per page drop-down list, select the number of rows of event that must be displayed
on each page.
• Click Select All to select all the check boxes in the current page, click Unselect All to unselect
all the check boxes.
• Click Delete to delete the selected event log.
• Click the Advanced Search option, to search events based on different criteria.
Select ALL or specific event severity to perform a search accordingly.◦
◦ Select the Start Date, End Date and Component and click Search.
NOTE: Search on a Component name does not include its sub-components logs in the
list.
Event Manager 23
◦ Click Delete to delete the selected searched events.
◦ Click Clear to clear the data entered to search.
◦ Click Back to go back to the SAN Event Logs page.
Figure 12 Diagnostic log – Advanced search
Configuration
The Configuration page allows you to configure the following:
• Notifications
• Reports
• Account Management
• Licensing
Notifications
This page allows you to provide the configuration settings for e-mail notifications.
To configure the Notification page:
1. Under Event Severity, select the events that you would prefer to be notified for. The options
are:
• Informational
• Warning
• Major
• Critical
2. Under Email Server Settings enter the details accordingly:
• In the SMTP Server section, select the Enable check box to get notifications and uncheck
to disable e-mail notifications.
Enter the mandatory fields:
◦ Server Name or IP Address – Name of the e-mail server.
◦ Port – Port 25 is the default SMTP port number for sending e-mails.
3. Enter Sender Email address (mandatory) – E-mail address of the sender.
4. Enter Receiver Email address (mandatory) – E-mail address of the person to be notified of task
activity and errors.
5. Click Save.
You can verify your Notification configurations by entering the data under Send a test message
using the e-mail configuration:
1. To
2. Subject
24 Using HP IIAS
3. Message
4. Click Send Test Message.
Figure 13 Notifications
Reports
This page allows to specify the location where the reports generated are archived.
• Enter the location where the reports will be archived in the Report Archive Location text box.
Figure 14 Reports
NOTE: HP IIAS does not clean up the archived reports. User needs to manually clean up to clear
the disk space.
Account Management
This page allows you to change the password (password for logging into HP IIAS).
Configuration 25
Figure 15 Account Management
Licensing
HP IIAS application has a default Instant On license which is valid for 60 days and it is applied
when a profile is activated for the first time.
After the 60 days validity period, you have to purchase a Permanent license which has unlimited
access.
Prerequisite to generate permanent license for HP IIAS
A license for HP IIAS is generated based on the system serial number. To obtain a serial number
of the system in which IIAS is installed and to add a permanent license, enter the following command
in the command prompt.
wmic bios get serialnumber
An example output is shown accordingly:
SerialNumber
CND102086W
Use your serial number output to generate a permanent license.
NOTE:
• Administrator privileges are required for running this command.
• If a virtual machine is recreated, the serial number may change and the permanent license
Use Licensing
This page allows you to view and manage your license for HP IIAS. Figure 16 (page 26) shows
the currently installed licenses. Click Add License to import product licenses file as shown in Figure 17
(page 27). Browse for the .dat file and click Add License.
Figure 16 Licensing
may not work
26 Using HP IIAS
Figure 17 Add license
Under License Summary you can view the following:
• License Type – type of license.
• Creation Date – the day license was created.
• Valid Till – validity of the license.
Reporter
This page generates current report for active profile and historical reports for any profile and the
generation of report is subject to the availability of data for the selected profile. The information
in each report includes SAN inventory, SAN topology, Events, and Diagnostic information.
NOTE:
• HP IIAS stores data up to 30 days.
• Creation of historical reports can take time, depending on the parameters specified.
• HP IIAS takes1-2 minutes per 500 ports for generating reports.
To generate reports, complete the following steps:
1. Under Report Details, enter the following:
• Report Name – name of the report.
• Report Format – the format in which the report can be generated.
◦ Excel format
◦ HTML format
◦ PDF format
Reporter 27
2. Under Report Type select the type. Two types of reports can be generated.
• Current – report for current data of the active SAN.
• Historical – report for past or earlier data.
◦ If you want to view the Historical report:
– Select the SAN Profile Name from the drop-down list.
– Select one of the Granularity options:
– Hourly – The system provides the SAN data on hourly basis for the last
seven days, starting from the current date. An hourly data is defined as the
first data collection cycle initiated each hour.
– Daily – The system provides the SAN data on daily basis for the last 30
days, starting from the current date. A daily data is defined as the first data
collection cycle initiated since midnight on a given date.
– Select the Start Date and the End Date.
3. Click Generate Report to generate the SAN profile specific report.
Reports are saved in the location specified in the Report configuration page.
4. Click Cancel Report Generation to cancel the report generation process.
5. Click View Generated Reports to view the generated reports in the Report Generation Result
web page.
1. Click Open/Save to view the report or save the report in any location.
2. Click Delete to delete the selected report.
Figure 18 Report Generation Result
28 Using HP IIAS
4 Support and Other Resources
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
• Product model names and numbers
• Technical support registration number (if applicable)
• Product serial numbers
• Error messages
• Operating system type and revision level
• Detailed questions
Subscription
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/go/e-updates
After registering, you will receive e-mail notification of product enhancements, new driver versions,
firmware updates, and other product resources.
Related Information
Documents
The following documents provide related information:
• HP Intelligent Infrastructure Analyzer Software Release Notes
• HP Intelligent Infrastructure Analyzer Software Quick Start Guide
To access the online help, click Help and select HP Intelligent Infrastructure Analyzer Software Help
within the HP IIAS graphical user interface (GUI).
You can find these documents from the Manuals page of the HP Business Support Center website:
http://www.hp.com/support/manuals.
Websites
For additional information, see the following HP websites:
• http://www.hp.com
• http://www.hp.com/go/storage
• http://www.hp.com/support/manuals
• http://www.hp.com/sbso/serverstorage/index.html
• http://h18006.www1.hp.com/storage/networking/sansolutions.html
• http://h18006.www1.hp.com/products/storageworks/san/index.html
• http://www.hp.com/go/iias
Documentation Feedback
HP welcomes your feedback.
Contacting HP 29
To make comments and suggestions about product documentation, send a message to
docsfeedback@hp.com. All submissions become the property of HP.
Product Feedback
To make comments and suggestions about HP IIAS, send a message to:
IntelligentInfrastructureAnalyzerSoftware@hp.com, with the subject as HP Intelligent
Infrastructure Analyzer Software query.
Typographic Conventions
Table 4 Document conventions
ElementConvention
Cross-reference links, e-mail addresses and website addresses.Blue text:Table 4 (page 30)
Bold text
Monospace text
Monospace, italic text
• Keys that are pressed.
• Text typed into a GUI element, such as a box.
• GUI elements that are clicked or selected, such as menu and list items,
buttons, tabs, and check boxes.
Text emphasisItalic text
• File and directory names.
• System output.
• Code.
• Commands, their arguments, and argument values.
• Code variables.
• Command variables.
Emphasized monospace text.Monospace, bold text
WARNING! Indicates that failure to follow directions could result in bodily harm or death.
CAUTION: Indicates that failure to follow directions could result in damage to equipment or data.
IMPORTANT: Provides clarifying information or specific instructions.
NOTE: Provides additional information.
TIP: Provides helpful hints and shortcuts.
30 Support and Other Resources
A Troubleshooting
This appendix is designed to be used like Frequently Asked Questions section. It will help you find
solutions to some of the common issues that might arise when running HP IIAS.
Correcting conditions with SFPs and FC cables/connectors
Replace the FC cable/Connector with another cable/connector which is in good condition. If the
problem is indeed with the cable/connector, HP IIAS will not raise any diagnostics log for the SFP.
If HP IIAS continues to raise diagnostics log for the SFP then, replace the SFP. If HP IIAS does not
raise any diagnostics log for the SFP, then the replaced SFP is in good condition and the problem
is addressed successfully.
Problem
To obtain a serial number of the system, you enter the command wmic bios get serialnumber
in the command prompt and the following error displays:command cannot be found.
Suggestion
Add the environment variable <value of system directory> \wbem to the “PATH” and
restart the command prompt.
The following numbers in the Problem section represents a condition, and the suggestion shows
the remedial measures:
Problem
1001:
1004:
Suggestion
The credentials may have changed after they were entered while creating the profile in HP IIAS.
Please edit the profile, update the credentials (username, password, port no, SNMP read string)
and try the operation again.
Problem
1002:
1005:
Suggestion
Please check if the device is reachable through SMI-S. This can be checked by entering http://
<device ip>:<CIMOM port no.>. If the SMI-S connection is up, check the device details like IP,
user name, password & CIMOM port number stored in the profile.
Problem
1003:
Suggestion
If the target device is a Brocade switch:
1. Check if maximum number of Telnet sessions are reached and close the sessions.
Problem
1006:
1007:
Correcting conditions with SFPs and FC cables/connectors 31
Suggestion
Ensure that SNMP is enabled on the device. If SNMP is enabled, check if the read community
string provided while creating the profile is correct, and ensure that switch is on network and is
up.
Problem
1008:
Suggestion
Collect logs and send it to support team.
Problem
1009:
Suggestion
This error is shown only for Brocade:
1. If the command prompt is not available due to password change then, change the password
and try again.
2. If the problem persist, run the sfpshow –all command and send the information to support
team.
Problem
1010:
Suggestion
Check the current firmware of the switch and verify against supported firmware.
NOTE: The switch is still present in the profile and has been moved from MONITORED state to
DISCOVERED state. All data apart from SFP dynamic data and monitoring and diagnostics will
still be available for the switch.
Problem
1013:
Suggestion
This error may impact the data collection for all switches. To collect data for all other switches,
remove the concerned switch from your profile and initiate a rescan.
Remedial measure for the timed out switch :
• Reboot your switch and rescan.
Problem
1:
2:
4:
5:
101:
102:
104:
105:
32 Troubleshooting
Suggestion
Follow the steps mentioned in “Correcting conditions with SFPs and FC Cables” (page 31).
Problem
3:
103:
203:
303:
Suggestion
Follow the steps mentioned in“Correcting conditions with SFPs and FC Cables” (page 31). If HP
IIAS continues to raise diagnostics logs then the problem may be with the connected SFP. Replace
the connected SFP with another SFP in good condition. If HP IIAS does not raise any diagnostics
log for the SFPs under question, then the problem is addressed successfully.
Problem
IAS Client is not able to connect to IIAS Server. The probable reason
could be that IIAS Server may not be running or has got disconnected.
Please restart the IIAS Server and then start the IIAS Client again.
Suggestion
• Add the environment variable <value of system directory> \wbem to the “PATH”
and restart the command prompt.
• Verify if firebird environment variable is used. Also if the same value is appended to ”PATH”
variable. Its value should be <installed directory>\server\lib\Firebird
• On XP, after installing IIAS, if you get the above specified error, then please restart your system
and try again.
Correcting conditions with SFPs and FC cables/connectors 33
Glossary
This glossary defines terms used in this guide or related to this product and is not a
comprehensive glossary of computer terms.
Common
Information Model
Common
Information Model
Object Manager
Data Collection Used to describe a process of preparing and collecting data, for example,
Diagnostics The process of determining the effect of change-of-state of a SAN component
Fabric A contiguous switched network composed of high-speed fiber connections.
Host Bus Adapter In computer hardware, a host controller, host adapter, or (HBA) connects
Local Area
Network
Monitoring The process of determining the state of a SAN component (or connectivity)
NPIV N_Port ID Virtualization or NPIV is a Fibre Channel facility allowing multiple
SAN Storage Area Network with one or more fabrics. A configuration of
SAN Data
Collection
Frequency
Simple Network
Management
Protocol
Small Form-factor
Pluggable
The Common Information Model (CIM) is a computer industry standard for
defining device and application characteristics so that system administrators
and management programs will be able to control devices and applications
from different manufacturers or sources in the same way. For example, a
company that purchased different kinds of storage devices from different
companies would be able to view the same kind of information (such as:
device name and model, serial number, capacity, network location, and
relationship to other devices or applications) about each of them or be able
to access the information from a program.
A central component of the WBEM server that is responsible for the
communication between clients and providers. CIMOM also provides several
management functions, including security, and a set of commands that
provide configuration and management functions to administrators.
as part of a process improvement or similar project.
(or connectivity) on the portion of the SAN using the SAN component (or
connectivity).
Each fabric is a single instantiation of the fabric services. A fabric is an
active and intelligent non-shared interconnect scheme for nodes.
a host system (the computer) to other network and storage devices.
Supplies networking capability to a group of computers in close proximity
to each other such as in an office building, a school, or a home. A LAN is
useful for sharing resources like files, printers, games or other applications.
based on the parameters associated with it.
N_Port IDs to share a single physical N_Port. This allows multiple Fibre
Channel initiators to occupy a single physical port, easing hardware
requirements in Storage area network design, especially where virtual SANs
are called for.
networked devices for storage.
This is the periodicity at which management data is collected from the SAN
for monitoring and diagnostic purposes.
Is an Internet-standard protocol for managing devices on IP networks. Devices
that typically support SNMP include routers, switches, servers, workstations,
printers, modem racks, and more."[1] It is used mostly in network
management systems to monitor network-attached devices for conditions
that warrant administrative attention.
The small form-factor pluggable (SFP) is a hot-pluggable transceiver used
for both telecommunication and data communications applications. The
form factor and electrical interface are specified by a multi-source agreement
(MSA). It interfaces a network device mother board (for a switch, router,
media converter or similar device) to a fiber optic or copper networking
cable.
34 Glossary
SMI-S Storage Management Initiative - Specification.
SMTP Simple Mail Transfer Protocol. A protocol used in TCP/IP networks for
sending and receiving emails.
SNIA’s Storage
Management
Initiative
Specification
Is a storage standard developed and maintained by the Storage Networking
Industry Association (SNIA). SMI-S defines CIM management profiles for
storage systems. The complete SMI Specification is categorized in profiles
and subprofiles. A profile describes the behavioral aspects of an
autonomous, self-contained management domain. SMI-S includes profiles
for Arrays, Switches, Storage Virtualizers, Volume Management and many
other domains.
Storage Area
Network
A dedicated network that provides access to consolidated, block level data
storage. SANs are primarily used to make storage devices, such as disk
arrays, tape libraries, and optical jukeboxes, accessible to servers so that
the devices appear like locally attached devices to the operating system.
Storage array A storage system consisting of one or more storage controllers and the disk
drives they manage.
Topology An interconnection scheme that allows multiple servers and storage devices
to communicate. Arbitrated loop and switched fabric are examples of Fibre
Channel topologies.
WWN World Wide Name. A unique Fibre Channel identifier consisting of a
16-character hexadecimal number. A WWN is required for each Fibre
Channel communication port.
35
Index
A
activate SAN profile, 13
C
configuration, 24
account management, 25
licensing, 26
notifications, 24
reports, 25
creating new SAN profile, 11
D
deactivate SAN profile, 13
delete SAN profile, 14
detailed inventory, 18
E
edit SAN profile, 13
event manager, 20
H
hardware and software for installation, 5
HP IIAS, 5
HP IIAS GUI, 8
T
Troubleshooting, 31
U
use licensing, 26
add license, 26
I
install HP IIAS, 7
installing OS specific service packs, 6
M
managing SAN profiles, 11
N
navigation menu, 9
P
prerequisite to generate permanent license for HP IIAS,
26
R
removing HP IIAS, 7
repair HP IIAS, 7
reporter, 27
rescan SAN, 14
S
SAN event and SAN diagnostic logs, 20
SAN diagnostic logs, 22
SAN event log, 21
SAN inventory, 15
SAN inventory summary table, 16
component type, 17
SAN topology, 14
using SAN topology, 15
support and other resources, 29
36 Index
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