HP HP3000/979KS Service Manual

HP PA-RISC Computer Systems

Service Manual

HP 3000 Model 9x9KS

and HP 9000 K-Class Enterprise Servers

HP Part No. A2375-90004

Printed in U.S.A. June 1998

Edition 5

E0698

Notice

The information containe d in this document is subject to change without notic e. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability a nd fitness for a particular purpose.

Hewlett-Packard is not liable for errors contained herein, or for incidental or consequential damages in connection with the furni shing, performance, or use of this material.

Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett- Pack ard.

This document contains information which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated in another language without the prior written consent of Hewlett-Packard Company

Restricted Right Legend. Use, duplication, or disclosure by the U.S. Government Department of Defense is subject to rest ri ctions as set forth in paragraph (b)(3)(ii) of the Rights in Technical Data and Software clause in FAR 52.227-7013 .

This software and documentation is based in part on the Fourth Berkeley Software Distribution under licence from the Regents of the University of California.

Hewlett-Pa ck ard Company Systems Technology Division System Supportabili ty Lab Documentation 19483 Pruneridge Ave. Cupertino, CA 95014

Important — New In This Edition

Edition 5 provides the foll owing new information:

• Product and service infor mation pertaining to the newly-rele a sed HP9000/Kx80 Enterprise Servers is added throughout the serv ice manua l.

• Chapter 6, Replaceable Parts, has been restructur ed and expanded to included parts for the External HP-PB I/O Card Cage. The power cord information tables have been enhanced to provide illustrations of typical plug and connector types.

• Chapter 7, Removal and Replacement, now includes instructions for the removal a nd replacement of the External HP-PB I/O Card Cage and its assemblies.

• Appendix D, New Features, has been expanded to incorporate system configuration issues

• Appendix E has been added, listing information resources on the Internet

• Errors and omissions from previous editions have been corrected.

Printing History

New editions of this manual incor porate all material updated since the previ ous edition. The manual printing date and part number indic ate its current edition. The printing date changes when a new edition is printed. (Minor corrections and updates which are incorporated at reprint do not cause the date to change.) The manual part number changes whe n extensive technical changes are incor por ated.

This edition incorporates change bars to indicate changes from the preceding edition.

February 1995.......................... ...................... ........... .. ................... ...................... ...........Edition 1

Janua ry 19 9 6........ ... ............... ......... ......... ................ ......... ................ ......... ......... ............ Edition 2

September 1996.................. ........... .............................. ...................... ........... .. ................ Edition 3

December 1997................. ...................... ........... .......... ........... ........... .. ........... ................ Edition 4

June 1998....................... .............................. ........... .. ........... .............................. .............Edition 5

iii

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SERIOUS ERRORS, such as technical inaccuracies that may render a program or a hardware device inoperative, should be reported to your HP Response Center or directly to a Support Engine er.

Table of Contents

1 — Introduction

Introduction........................................................................................................................ 1-1

HP 3000 Systems............................................................................................................. 1-2

HP 9000 Systems............................................................................................................ 1-3

2 — Hardware Installation and Configuration

Installation.......................................................................................................................... 2-2

HP 3000/9x9KS Install Summary ..................................... .......... .......... .......... .......... ...... 2-2

HP 9000/Kxx0 Install Summary...................................................................... .......... ...... 2-3

System Start-up Process..................................................................................................... 2-4

Config u rat ion Rules .. ........ ........ .............. .............. ......... .............. .............. ........ .............. .. 2-6

CPU Card Rules............................................................................................................... 2-6

Memory SIMM Rules...................................................................................................... 2-6

Graphics Module Rules............................... ..................... .......... .......... .......... .......... ....... 2- 6

HP-PB Rul es.................... .............. ........ .............. ............... ........ .............. .............. ........ . 2-6

Hardware Configuration..................................................................................................... 2-9

Address P a t h s............. ........ .............. .............. ......... .............. .............. ........ .............. .......2-9

Graphics Terminal Configuration .................................................................................... 2-12

Interna l Mo d e m Co n figurati o n.... ........ .............. ............... ........ .............. .............. ........ . 2-14

Internal Modem Remote Acces s.......... .. .... .. .. .. .... ..... .. .. .. .... .. .. .. .... .. .. .. .... .. .. .. .... .. .. .. .... .. . 2-20

HP-UX Remote Access .... .... .... .. .... .... .. .... .... .. ....... .... .... .. .... .... .. .... .... .. .... .... .. .... .... .. . 2- 20

MPE/iX Remote Acces s ..... .. .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 2-21

Enabling or Disabling Remote Access Hardware................ .. .... .... .. .... .... .. .... .... .. .... . 2- 22

3 — Troubleshooting

Introduction........................................................................................................................ 3-1

Calling the Response Center.............................................................................................. 3-2

Safety Co n siderati o n s.. .............. ........ .............. ............... ........ .............. .............. ........ ........ 3-3

Hard Failures...................................................................................................................... 3-3

Power System Troubleshooting ......................................................................................... 3-4

Power Supply................................................................................................................... 3-5

Power Monitor Card ........................................................................................................ 3-6

Display Panel Troubleshooting........................................................................................ 3-9

Key Switch Troubleshooting........................................................................................... 3-9

PowerTrust UPS Online Error Messages ...................................................................... 3-10

Troubleshooting System Hardware Faults....................................................................... 3-10

Overte m p e rature Indi c ations . ........ .............. ........ ............... .............. ........ .............. ....... 3 -14

High Priority Machine Check (HPMC) ........................................................................... 3-16

Troubleshooting HPMCs............................................................................................... 3-16

Core I/O Troubleshooting ................................................................................................ 3-19

Integrated Access Port....... .. .... .. .. .. .... .. .. .. .... .. .. .. ..... .... .. .. .. .... .. .. .. .... .. .. .. .... .. .. .. .... .. .. .. .... . 3 - 19

Core I/O Card Status LEDs ........................................................................................... 3-21

HP 9000 Core I/O ..................................................................................................... 3-22

Contents v

HP 3000 Core I/O ..................................................................................................... 3-24

Troubleshooting LAN Problems.................................................................................... 3-27

System Build-Up Procedure............................................................................................. 3-27

Soft Errors........................................................................................................................ 3-29

Perfor mance Prob l e m s. .............. .............. ........ ............... .............. ........ .............. ........... 3-2 9

Diagnostic Tools............................................................................................................ 3-29

MPE/iX or HP-UX prior to 10.20 IPR 9707 ............................................................ 3-29

HP-UX 10 .2 x o r l at e r.............. ........ .............. ............... ........ .............. .............. ........ . 3-30

Offline Diagnostics. .. .......... .......... .......... ................... .......... .......... .......... .......... ....... 3- 30

Operating System Problems............................................................................................. 3-31

MPE/iX System Hang.................................................................................................... 3-31

MPE/iX Monitor Halts.............................................................................................. 3-32

MPE/iX System Abort .............................................................................................. 3-32

HP-UX Sy st e m H a n g........... .............. .............. ......... .............. .............. ........ .............. ... 3-33

Performing a Memory Dump ........................................................................................... 3-33

MPE/iX Memory Dump Summary................................................................................ 3-33

MPE/iX Memory Dump Detailed Procedures............................................................... 3-34

HP-UX Automatic Core Dump ..................................................................................... 3-38

What To Do With Core Files.................................................................................... 3-38

Problems With Automatic Memory Dump............................................................... 3-38

Avoiding Problems with Automatic Memory Dump ............................................... 3-39

Running savecore Manually ..................................................................................... 3-39

4 — Front Panel Display Codes

PDC Chassis Codes............................................................................................................ 4-1

Major Code Category 1...................................................................................................... 4-2

Major Code Category 2...................................................................................................... 4-6

Major Code Category 3...................................................................................................... 4-8

Major Code Category 4...................................................................................................... 4-9

Major Code Category 5.................................................................................................... 4-10

Major Code Category 7................................................................................................... 4-11

Major Code Category 8................................................................................................... 4-14

Major Code Category 9.................................................................................................... 4-14

Major Code Category A................................................................................................... 4-15

Major Code Category B ................................................................................................... 4-15

HP-UX Category B Codes............................................................................................. 4-15

MPE/iX Category B Codes............................................................................................ 4-15

Major Code Category C ................................................................................................... 4-19

Major Code Category D................................................................................................... 4-23

Major Code Category E.................................................................................................... 4-24

Major Code Category F.................................................................................................... 4-24

Selftest Console Display Messages.................................................................................. 4-25

Memory Warning Messages.......................................................................................... 4-25

Processo r Warning Me ssages ...... ........ ........ ............... .............. ........ .............. .............. . 4-25

BCH Warning Messages................................................................................................ 4-26

Internal Modem Error Codes............................................................................................ 4-28

vi Contents

5 — Diagnostics

Online Diagnostics and Utilities ........................................................................................ 5-1

Using the Support Tools Manager................................................................................... 5-1

Running STM ................................................... .. .......... .......... .......... .......... .......... ...... 5-2

Using SYS DIAG ........... .............. ........ .............. ............... ........ .............. .............. ........ ... 5-2

Offline Utilities .................................................................................................................. 5-3

Using ODE-Based Diagnostics................................................................... .......... .......... . 5-3

Using the Support Media . ................................................................................................ 5-4

HP-UX Recovery Kernel ................................................................................................... 5-4

Support Media Boot ........................................................................................................... 5-4

Support Media Main/Utilities Menus.............................................................................. 5-5

6 — Replaceable Parts

External HP-PB I/O Card Cage Replaceable Parts..................................................... 6-5

Power Cords..................................................................................................................... 6-10

7 — Removal and Replacement Procedures

Preparing the SPU.............................................................................................................. 7-1

Tools Required ................................................................................................................... 7-1

Front Bezel.................. .. .... .... .. .... .... .. .... .... .. .... .... .. ....... .... .... .. .... .... .. .... .... .. .... .... .. .... .... ...... 7-2

Top Cap, Sides, and Rear Bezels ....................................................................................... 7-3

Top Cap ... .............. ........ .............. .............. ........ ............... .............. ........ .............. ........... 7- 3

Sides ............. ........ .............. .............. ........ ............... .............. ........ .............. .............. ....... 7 -3

Rear Bezels.......... .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ... 7- 3

Processor Card.................................................................................................................... 7-3

Front Processor Card ....................................................................................................... 7-4

Back Processor Car d.......... .............. ........ ............... .............. ........ .............. .............. ....... 7 -6

Power Monitor Card........................................................................................................... 7-8

Memory SIMMs................................................................................................................. 7-8

HP 9000/K100 SIMM Removal...................................................................................... 7-9

HP 9000/K100 SIMM Replacement................................................................................ 7-9

HP 3000/939KS/959KS/969KS/979KS and

HP 9000/K2x0/K4x0/Kx70 SIMM Removal........................ .......... .......... .......... .......... .. 7-9

HP 3000/939KS/959KS/969KS/979KS and

HP 9000/K2x0/K4x0/Kx70 SIMM Replacement.......................................................... 7-11

LCD Display .................................................................................................................... 7-11

Internal Peripheral Bay..................................................................................................... 7-12

Upper Peripherals .......................................................................................................... 7-13

Lower Pe ripheral s.............. .............. .............. ......... .............. .............. ........ .............. ..... 7- 1 6

Key Swi t c h........................... ........................................... ............................................ ..... 7-17

Core I/O Card................................................................................................................... 7-18

Interna l Mo d e m... ........ .............. .............. ........ ............... .............. ........ .............. .............. 7-20

Audio Card (HP VISUALIZE K260/K450/K460 Workstations) .................................... 7-21

HP-HSC Card (HP9000 only).......................................................................................... 7-22

HP-HSC Expansion I/O Card........................................................................................... 7-23

Contents vii

Dual Bus 4-Slot HSC Expansion I/O Card (K570/K580 only)........................................ 7-25

HP-HSC I/O Card............................................................................................................. 7-26

HP-PB I/O Card ............................................................................................................... 7-27

Power Supply (all models except HP3000/979KS, HP9000/K250/K260/K450/460 and

HP VISUALIZE Workstation models) ............................................................................ 7-28

Power Supply (HP3000/979KS, HP9000/Kx50/Kx60/Kx70/Kx80,

and HP VISUALIZE Workstation Models)..................................................................... 7-29

Power Supply Fan Assembly ........................................................................................ ... 7-31

Fan Tray ........................................................................................................................... 7-32

System Board ................................................................................................................... 7-33

HP 9000/K100............................................................................................................... 7-33

HP 3000/9x9KS and HP 9000/K2x0/K4x0/Kx70......................................................... 7-35

HP-PB I/O Card Cage and Card Cage Power Supply

(HP3000 969/979/989 and HP9000 K3xx/K4xx/K5xx).................................................. 7-39

I/O Card Removal.......................................................................................................... 7-39

HP-PB I/O Card Cage Remo v a l ............ .............. ......... .............. .............. ........ ............. 7 - 4 0

Power Supply Removal................................................................................................. 7-41

SPCM Card Removal .................................................................................................... 7-41

HP-PB Card Cage Backplane Removal......................................................................... 7-42

Rack-Mount Cabinet Procedures ..................................................................................... 7-43

Cabinet Removal and Replacement Procedures .... ........... .... ...... .... ...... .... ...... .... ...... .... .... 7-46

Rear Door.......................................................................................................................7-46

Top Cap ... .............. ........ .............. .............. ........ ............... .............. ........ .............. .........7-46

Side Cover ..................................................................................................................... 7-46

Forehead Assembly ....................................................................................................... 7-47

Base Cover..................................................................................................................... 7-47

Rear Doo r Hi n g e.............. .............. ........ .............. ............... ........ .............. .............. ....... 7 -48

Rail Asse mbly.............. ........ .............. .............. ......... .............. .............. ........ .............. ... 7-48

Fan Assembly ................................................................................................................ 7-48

Fan ................................................................................................................................. 7-49

PDU ............................................................................................................................... 7-50

Cabinet Lev eler or Cas ter...... .............. ........ ............... .............. ........ .............. .............. . 7-51

Magnetic Door Catch..................................................................................................... 7-51

Door Bump er ..... ........ ........ .............. .............. ......... .............. .............. ........ .............. ..... 7- 5 2

8 — SCSI Peripherals and I/O Information

Introduction........................................................................................................................ 8-1

Config u ration....... .................... ........................................... ............................................ ... 8-2

SCSI Cabl es................. ........ .............. .............. ......... .............. .............. ........ .............. .....8-3

Cable Characteri st i c s ..... ........ .............. ........ ............... .............. ........ .............. .............. ... 8-3

Voltages / Current....................................................................................................... 8-3

Termination/Term Power................................................................................................. 8-6

Termination Characteristics and Power........................................................................... 8-6

Normal O p eration.......... ........ .............. .............. ......... .............. .............. ........ .............. ...... 8-6

Common Problems............................................................................................................. 8-7

Cable and Terminator Part Numbers.................................................................................. 8-7

viii Contents

Stat u s Re t u rns....... .............. ...................................... ........................................... ............. 8-10

Interna l Peripher a l s ....... .............. .............. ........ ............... .............. ........ .............. ............ 8-17

HP A3629A SCSI Disk Drive.......................................................................................... 8-18

Specifications................................................................................................................. 8-18

Jumpering ......................................................................................................................8-19

Preventative Maintenance.............................................................................................. 8-22

Troubleshooting............................................................................................................. 8-22

Exchange Part Number.................................................................................................. 8-22

Diagnostics .................................................................................................................... 8-22

HP A3353A SCSI Disk Drive (Source 1).......................................................... .......... .... 8-23

Specifications......... ........................................................................................................ 8-23

Jumpering ......................................................................................................................8-24

Preventative Maintenance.............................................................................................. 8-26

Troubleshooting............................................................................................................. 8-26

Exchange Part Number.................................................................................................. 8-26

Diagnostics .................................................................................................................... 8-26

HP A3353A SCSI Disk Drive (Source 2).......................................................... .......... .... 8-27

Specifications......... ........................................................................................................ 8-27

Jumpering ......................................................................................................................8-28

Preventative Maintenance.............................................................................................. 8-31

Troubleshooting............................................................................................................. 8-31

Exchange Part Number.................................................................................................. 8-31

Diagnostics .................................................................................................................... 8-31

HP C3145A SCSI Disk Drive.......................................................................................... 8-32

Specifications................................................................................................................. 8-32

Jumpering ......................................................................................................................8-33

Preventative Maintenance.............................................................................................. 8-35

Troubleshooting............................................................................................................. 8-35

Front Panel LED Indicator............................................................................................. 8-35

Exchange part number ................................................................................................... 8-35

Diagnostics .................................................................................................................... 8-35

HP A3351A SCSI Disk Drive (Source 1).......................................................... .......... .... 8-36

Specifications......... ........................................................................................................ 8-36

Jumpering ......................................................................................................................8-37

Preventive Maint enance. .............. .............. ........ ............... .............. ........ .............. ......... 8-39

Troubleshooting . ............................................................................................................ 8-39

Exchange Part Number.................................................................................................. 8-39

Diagnostics .................................................................................................................... 8-39

HP A3351A SCSI Disk Drve (Source 2) ......................................................................... 8-40

Specifications................................................................................................................. 8-40

Jumpers.......................................................................................................................... 8-41

TERMPWR............................................................................................................... 8-41

Active Termination................................................................................................... 8-41

SCSI ID..................................................................................................................... 8-42

Spindle Synchronizati o n... ........ ........ .............. ............... ........ .............. .............. ....... 8 -42

Write Protection........................................................................................................ 8-43

Contents ix

Delayed S pin -Up. .............. ........ .............. ............... ........ .............. .............. ........ ....... 8-43

Remote Bu sy an d Fault LEDs ...... .............. ......... .............. .............. ........ .............. ... 8-43

Troubleshooting . ............................................................................................................ 8-44

Exchange Part Number.................................................................................................. 8-44

Diagnostics .................................................................................................................... 8-44

HP A3058A SCSI Disk Drive (Source 1).......................................................... .......... .... 8-45

Specifications......... ........................................................................................................ 8-46

Jumpering ......................................................................................................................8-47

Preventative Maintenance.............................................................................................. 8-50

Troubleshooting............................................................................................................. 8-50

Exchange Part number................................................................................................... 8-50

Disk Diagnostics............................................................................................................ 8-50

HP A3058A SCSI Disk Drive (Source 2).......................................................... .......... .... 8-51

Specifications......... ........................................................................................................ 8-52

Jumpering ......................................................................................................................8-53

Preventative Maintenance.............................................................................................. 8-54

Troubleshooting............................................................................................................. 8-55

Exchange Part Number.................................................................................................. 8-55

Diagnostics .................................................................................................................... 8-55

HP A3350A SCSI Disk Drive.......................................................................................... 8-56

Specifications................................................................................................................. 8-56

Jumpering ......................................................................................................................8-57

Jumper Descriptions ...................................................................................................... 8-59

Preventive Maint enance. .............. .............. ........ ............... .............. ........ .............. ......... 8-61

Troubleshooting . ............................................................................................................ 8-61

Exchange Part Number.................................................................................................. 8-61

Diagnostics .................................................................................................................... 8-61

HP C2478SZ (C1504B) DDS Tape Drives...................................................................... 8-62

Specifications................................................................................................................. 8-62

Jumpering ......................................................................................................................8-63

Config u rat ion Switch es ..... ........ .............. ............... ........ .............. .............. ........ ........... 8-6 4

Preventative Maintenance.............................................................................................. 8-64

Cleaning.................................................................................................................... 8-64

Head Clean ing Proced u re ..... ........ ........ ............... .............. ........ .............. .............. ... 8-65

Firmware Update s.... .............. ........ .............. ............... ........ .............. .............. ........ ....... 8-65

Troubleshooting . ............................................................................................................ 8-66

Front Panel Status Display............................................................................................. 8-66

Forced E ject......... ........ .............. .............. ........ ............... .............. ........ .............. ........... 8-67

Triggering a Force d Ej ect............ ........ .............. ............... ........ .............. .............. ........ . 8-68

Forced Eject Action ....................................................................................................... 8-68

Consequences of a Forced Eject.................................................................................... 8-68

Manual Cartridge Removal............................................................................................ 8-68

Alternate Method........................................................................................................... 8-69

Exchange part Number.................................................................................................. 8-70

Diagnostics ................................................................................................................... 8-70

HP A3183A DDS-2 Tape Drive....................................................................................... 8-71

x Contents

Specifications................................................................................................................. 8-71

Jumpering ......................................................................................................................8-72

Config u rat ion Switch es ..... ........ .............. ............... ........ .............. .............. ........ ........... 8-7 3

Preventative Maintenance.............................................................................................. 8-73

Head Clean ing Proced u re .......... .............. ........ ............... .............. ........ .............. ........... 8-7 4

Firmware Update s.... .............. ........ .............. ............... ........ .............. .............. ........ ....... 8-74

Troubleshooting . ............................................................................................................ 8-75

Front Panel Status Display............................................................................................. 8-75

Forced E ject......... ........ .............. .............. ........ ............... .............. ........ .............. ........... 8-76

Triggering a Force d Ej ect............ ........ .............. ............... ........ .............. .............. ........ . 8-76

Forced Eject Action ....................................................................................................... 8-77

Consequences of a Forced Eject.................................................................................... 8-77

Manual Cartridge Removal............................................................................................ 8-77

Alternate Method........................................................................................................... 8-78

Exchange Part Number.................................................................................................. 8-78

Diagnostics .................................................................................................................... 8-78

HP A3024A 8 mm Tape Drive......................................................................................... 8-79

Specifications................................................................................................................. 8-79

Jumpering ......................................................................................................................8-80

Preventative Maintenance.............................................................................................. 8-81

Tape Drive Cleaning...................................................................................................... 8-81

Firmware Updati n g........ .............. ........ .............. ............... ........ .............. .............. ........ . 8-81

Troubleshooting . ............................................................................................................ 8-82

Drive Status Light.......................................................................................................... 8-82

Drive Lo g s........................................ ..................................... ........................................ 8-83

Exchange Part Number.................................................................................................. 8-83

Diagnostics .................................................................................................................... 8-83

HP A3542A DDS-3 Tape Drive....................................................................................... 8-84

Specifications................................................................................................................. 8-84

Setting the SCSI ID................................................................................................... 8-85

Config u rat ion Switch es ..... ........ .............. ............... ........ .............. .............. ........ ........... 8-8 6

Preventative Maintenance.............................................................................................. 8-87

Head Clean ing Proced u re ..... ........ ........ ............... .............. ........ .............. .............. ... 8-87

Firmware Update s.... .............. ........ .............. ............... ........ .............. .............. ........ ....... 8-87

Firmware Upgrade Tape Procedure:.............................................................................. 8-87

Firmware Upgrade Failures:.......................................................................................... 8-88

Troubleshooting............................................................................................................. 8-88

Front Panel Status Display............................................................................................. 8-88

Forced E ject......... ........ .............. .............. ........ ............... .............. ........ .............. ........... 8-89

Triggering a Force d Ej ect ....... ........ .............. ............... ........ .............. .............. ........ . 8-89

Forced Eject Action .................................................................................................. 8-90

Consequences of a Forced Eject ............................................................................... 8-90

Manual Cartridge Removal............................................................................................ 8-90

Alternate Method ...................................................................................................... 8-91

Exchange Part Number.................................................................................................. 8-91

Diagnostics .................................................................................................................... 8-92

Contents xi

HP A3086A CD-ROM Drive........................................................................................... 8-93

Specifications................................................................................................................. 8-94

Front Panel ............. .............. ........ .............. ............... ........ .............. .............. ........ .........8-95

Jumpering ......................................................................................................................8-96

Preventative Maintenance.............................................................................................. 8-97

Troubleshooting............................................................................................................. 8-97

Drive Status Light.......................................................................................................... 8-97

Interna l D ri v e Lo g s................ ........ .............. ............... ........ .............. .............. ........ ....... 8 -97

Exchange Part Number.................................................................................................. 8-97

Diagnostics .................................................................................................................... 8-97

Parts and Accessories .................................................................................................... 8-97

HP A3184A CD-ROM Drive........................................................................................... 8-98

Specifications................................................................................................................. 8-99

Front Panel ............. .............. ........ .............. ............... ........ .............. .............. ........ .........8-99

Jumpering .................................................................................................................... 8-100

Preventative Maintenance............................................................................................ 8-100

Troubleshooting........................................................................................................... 8-100

Drive Status Light........................................................................................................ 8-100

Interna l D ri v e Lo g s................ ........ .............. ............... ........ .............. .............. ........ ..... 8- 1 0 1

Exchange Part Number................................................................................................ 8-101

Diagnostics .................................................................................................................. 8-101

HP A3416A CD-ROM Drive......................................................................................... 8-102

Specifications............................................................................................................... 8-102

Front Panel ............. .............. ........ .............. ............... ........ .............. .............. ........ ....... 8-103

CD-ROM Front Panel Features .............................................................................. 8-103

Jumpering .................................................................................................................... 8-104

CD Loadin g Pr o ce d u res....... ........ .............. ............... ........ .............. .............. ........ ....... 8-105

Preventative Maintenance............................................................................................ 8-109

Troubleshooting........................................................................................................... 8-109

Drive Status Light........................................................................................................ 8-109

Interna l D ri v e Lo g s................ ........ .............. ............... ........ .............. .............. ........ ..... 8- 1 0 9

Exchange Part Number................................................................................................ 8-109

Diagnostics .................................................................................................................. 8-110

HP A3715A CD-ROM Drive......................................................................................... 8-111

Specifications............................................................................................................... 8-111

Front Panel ............. .............. ........ .............. ............... ........ .............. .............. ........ ....... 8-111

Jumpering .................................................................................................................... 8-112

Preventative Maintenance............................................................................................ 8-113

Troubleshooting........................................................................................................... 8-113

Drive Status Light........................................................................................................ 8-113

Interna l D ri v e Lo g s................ ........ .............. ............... ........ .............. .............. ........ ..... 8- 1 1 3

Replacement Part Number........................................................................................... 8-113

Diagnostics .................................................................................................................. 8-113

A — System Specifications

xii Contents

B — Support Information

HP 9x9KS Block Diagram................................................................................................. B-2

HP K100 Block Diagram ................................................................................................... B-3

HP K2x0/K4x0 Block Diagram ......................................................................................... B-4

Kx70/Kx80 Block Diagram ............................................................................................... B-5

Access Port Commands........... .. .... .. .. .. .... .. .. .. .... .. .. .. ..... .... .. .. .. .... .. .. .. .... .. .. .. .... .. .. .. .... .. .. .. .... B-6

ISL Commands................................................................................................................... B-7

PDC Menus and Commands.............................................................................................. B-8

Config u rat ion menu..... ........ ........ .............. ............... ........ .............. .............. ........ ...........B- 9

Information Me n u...................... .............. ........ ............... .............. ........ .............. .............B - 9

Service Menu.................................................................................................................B-10

PDC Update Procedures................................................................................................... B-11

Current V e r sion Verif i c ation........... ........ .............. ............... ........ .............. .............. ........ B-12

With On-line Diagnostics .........................................................................................B-12

With Boot Console Handler (BCH)..........................................................................B-12

PDC Distribution.............................................................................................................. B-14

HP Electronic Support Center (HPESC) Access........................... .... ...... .... ...... .... ...B-14

Creating The Firmware Update Tape............................................................................... B-17

Firmware Update Procedure............................................................................................. B-18

C — Memory Configuration Guidelines

Memory Configuration and SIMM Installation ................................................................. C-1

Before You Begin............................................................................................................C-1

Configuring Memory for Optimum Performance............................................................C-2

Memory Optimization Procedure for Single Memory Extenders — Overview..............C-4

Procedure for Single Memory Extenders — Detailed.....................................................C-5

Verifyi n g Me m o ry.................. ........ .............. ............... ........ .............. .............. ........ ...C-6

Memory Optimization Procedure for Dual Memory Extenders — Overview.......... .... ..C-8

Procedure for Dual Memory Extenders — Detailed.......................................................C-9

If You Still Get Warning Messages...............................................................................C-12

D — New System Features and Configuration Issues

Hardware Features.............................................................................................................. D-1

Processo r Speed............. .............. ........ .............. ............... ........ .............. .............. ........ ...D-1

UPS Power Supply ..........................................................................................................D-1

The 5.5KvA Power Trust UPS is supported for Kx80 Systems......................................D-1

HP-PB Sl o t Exp ansion........... .............. .............. ......... .............. .............. ........ .............. ...D-1

HVersio n N u mbers............ .............. ........ ............... .............. ........ .............. .............. ....... D -1

Firmware Differences......................................................................................................... D-2

Expanded ChipRevision Information .........................................................................D-2

Config u rat ion Issue s.. .............. ........ .............. ............... ........ .............. .............. ........ .......... D-2

Memory for HP9000/Kx70/Kx80 Servers:......................................................................D-2

LASI Lan on HP9000/Kx80 Servers...............................................................................D-3

External HP-PB I/O Card Configuration.........................................................................D-3

Configuring the HP-PB I/O Card Cage for 9x9KS/K-Class System Performance ....D-3

Contents xiii

E — Sources of Information on the Web

xiv Contents

Introduction

This chapter provides information about the System Processor Unit (SPU) for the HP 3000/9x9KS and HP9000 K-Class servers, and the HP VISUALIZE K260/K450/K460 EG and XP Workstations. It shows and identifies the switc hes, displays, bulkhead connector s, and major SPU functional areas.

Figure 1-1 sh ows the fr ont view of a n SPU. The same phys ical cabinet is used for both the HP 3000 a nd HP 9000 SPU.

Figure 1-1. System Processor Unit, Front view

Introduction 1-1

HP 3000 Systems

Table 1-1 lists the major componen ts for the HP 3000 Systems.

Table 1-1. HP 3000 System Description

Models 939KS 959KS 969KS/x00 969KS/x20 979KS

CPU PA7200 PA8000 Clock speed

Number of Processors

80MHz

100MHz 120MHz 120MHz 180MHz

11 to 4

Supported Floating Point Coprocessor Integrated I-Cache 256K 1 MB D-Cache 256K 1 MB

HP-PB I/O slots 4

to 8 Main Memory (minimum) 64MB 128MB Main Memory (Maximum) 3.75GB

O.S. Release 5.0

Internal SCSI devices

(Single-ended) Internal SCSI devices

(Fast-wide) Internal Modem 1 Internal Audio Card 0

5.5

Clock speed reduced with software.

2 single high slots and 2 double high slots, or 4 single high slots.

Upgradeable to 4 singl e high slots and 4 double high slots, or 8 single high slo ts.

3.75GB maximum m em ory beginning with MPI/iX Release C.55.01.

With patches.

1-2 Introduction

HP 9000 Systems

Systems

Table 1-2 lists the major componen ts for the HP 9000

Table 1-2. HP 9000 System Description

Models K100 K200 K400 K210 K410 K220 K420

CPU PA7200 Clock Speed 100MHz 120MHz 120MHz Number of Processors Supported 1 1 to 4 Floating Point Coprocessor Integrated I-Cache 256K 1MB D-Cache 256K 1MB HP-PB I/O slots 4

HP-HSC I/O slots 1

1 3

HP-HSC Bus 1 clock speed N/A N/A 32MHz N/A 40MHz N/A 40MHz HP-HSC Bus 2 clock speed

32MHz

(on Core I/O Card) Main Memory (Minimum) 32 MB 64 MB 128MB 64 MB 128MB 64 MB 128MB Main memory (Maximum) 512MB 2GB 3.75GB

Internal SCSI devices

2GB

3.75GB

2GB

3.75GB

(single-ended) Internal SCSI devices

(fast-wide) Internal Modem 1 O.S. Release 10.0

2 single hig h slots and 2 double high slots, or 4 single hi gh slots.

4 single hig h and 4 double high, or 8 single high.

Add 2 HP-HSC slots or add 4 HP-HSC slots (the Add 2 and Add 4 cannot be combined).

3.75GB maximum memory for 32-bit OS, 4GB maximum memory with 64-bit OS.

Introduction 1-3

Table 1-2. HP 9000 System Description (continued)

Models K250 K260 K450 K460

CPU PA8000 Clock Speed 160MHz 180MHz 160MHz 180 MHz Number of Processors Supported 1 to 4 Floating Point Coprocessor Integrated I-Cache 1MB D-Cache 1MB HP-PB I/O slots 4 HP-HSC I/O slots

HP-HSC Bus 1 clock speed 40 MHz

HP-HSC Bus 2 clock speed (on

32 MHz

Core I/O Card) Main Memory (Minimum) 128 MB Main memory (Maximum) 4 GB 8.0 GB Internal SCSI devices (single-

ended) Internal SCSI devices (fast-wide) 4 Internal Modem 1 Internal Audio Card 0 O.S. Release 10.2

2 single high slots and 2 double high slots, or 4 single high slot s.

4 single high and 4 double high, or 8 singl e high.

Add 2 HP-HSC sl ots or add 4 HP-HSC s lots (the Add 2 and Add 4 cannot be com-

bined).

1-4 Introduction

Table 1-2. HP 9000 System Description (continued)

Models K260-EG K460-EG K460-XP

CPU PA8000 Clock Speed 180MHz Number of Processors Supporte d 1 to 4 Floating Point Coprocessor Integrated I-Cache 1MB D-Cache 1MB HP-PB I/O slots 4 HP-HSC I/O slots

HP-HSC Bus 1 clock speed 40 MHz HP-HSC Bus 2 clock speed (on Core I/O Card)

32 MHz

Main Memory (Minimum) 128 MB Main memory (Maximum) 4 GB 8.0 GB

Internal SCSI devices (si ngle-ended) 2 Internal SCSI devices (fast-wide) 4 Internal Modem 0 Internal Audio Card

O.S. Re lease 10.2

2 single high slots and 2 double high slots, or 4 single high slots.

4 single high and 4 double high, or 8 single high.

Add 2 HP-HSC slots or add 4 HP-HSC slot s (the Add 2 and Add 4 ca nnot be combined).

One additi ona l HSC I/O slot i s ava ilab le on the HP Visua lize 48XP gra phi cs accele ra tor card bulkhead.

3.75GB maximum memory for a 32-bit OS.

Audio Card on Cor e I/O replaces the Inter nal Modem. If Remote Support is required , use an exter nal modem and connect it to the Core I/O card.

Introduction 1-5

Table 1-2. HP 9000 System Description (continued)

Models K370 K570 K380 K580

CPU PA8200 Clock Speed 200 MHz 240 MHz Number of Processors Supporte d 1 to 6 Floating Point Coprocessor Integrated I-Cache 2MB D-Cache 2MB HP-PB I/O slots 4 HP-HSC I/O slots

1 to 3 1 to 9 1 to 3 1 to 9

HP-HSC Bus 1 clock speed 40 MHz HP-HSC Bus 2 clock speed (on

32 MHz

Core I/O Card) HP-HSC Bus 3/4 clock s pee d (on

Dual Bus 4-Slot HSC Card)

40 MHz

Main Memory (Minimum) 128 MB 256 MB 128 MB 256 MB Main memory (Maximum) 4.0 GB 8.0 GB 4.0GB 8.0GB Internal SCSI devices (single-

ended) Internal SCSI devices (fast-wide) 4 Internal Modem 1 Internal Audio Card 0 O.S. Release 10.20

with HW extensions

HP9000/K5x0 only

1-6 Introduction

Hardware Installation and Configuration

This chapter conta ins information on insta lling the computer sys tem as well as hardware conf iguration rules. The first part of this chapter provides installation summarie s for both the HP 3000 and HP 9000 computer systems.

The Install summaries are in a pictorial format to provide a brief overview of the installation process. For more detailed informat ion, refer to the Installation Guides that come with the computer itself .

The Configuration por tion of this chapter refers to the hardware that comp r ises the computer system. This includes the c onfigura tion rules, a l ocator diagra m, and the har dware addr ess path i nf ormation n ecessa ry to configure the Operating System software.

To obtain specific configuration information for the Operating System, refer to the HP 3000 or HP 9000 Software configuration Guide, or Administrators Guide for instructions.

Install and Configuration 2-1

Installation

HP 3000/9x9KS Install Summary

Figure 2-1 shows the connect locat ion f or the various components involved in a system installation. For specific instruc tions on installation, refer to the Installation Guide (HP part number A2375-90005).

Figure 2-1 HP 3000/9x9KS Installation Diagram

2-2 Install and Configuration

HP 9000/Kxx0 Install Summary

Figure 2-2 shows the connect locat ion f or the various components involved in a system installation. For specific instruc tions on installation, refer to the Installation Guide (HP part number A2375-90006).

Figure 2-2 HP 9000/Kx00 Installation Diagram

Install and Configuration 2-3

Note

The Core I/O card for the HP9000/K460 workstation features additional jac ks for micr ophone and headset as shown in the figure below.

System Start-up Process

Once the instal lation is complete (this includes all system peripherals), perform the following steps to turn on the computer system:

NOTE

Before performing the System Start-up Process, be sure all additional I/O cards and system upgrades are installe d. Refer to the appropriate configuration rules in this Chapter for the component being added.

1. Turn on all externally conne cted peripherals. Make sure the periphe rals are up with no errors.

2. Turn the computer key switch from STANDBY to ON (or SERVICE if needed).

When the key switch is placed in the ON (or SERVICE) position, the fo llowing sequence of displays are present on the front panel dis play:

2-4 Install and Configuration

Display Panel Environment Observations

Key switch in Standby. No power cord.

SWITCH OFF Key switch in Standby.

Power cord installed.

PROCEEDING TO

TURN DC ON

OSTAT XXXX Key swit ch is On.

OSTAT XXXX

CPU XXXX

Key switch is On. Di spla y pa nel s hows message, b ack li ght is on 1 to

PDC is lo ading .

Key switch is On. ISL is running.

Blank Displa y.

AC power installed, back light is off. Fro nt panel displays SWITCH OFF

2 seconds after display starts.

Ostats and c hassis c odes a re displa ye d at the panel and console banner. Chassis codes range from 0000 to CDFF. Refer to Chapter 4.

System initialization codes are being displayed. OS or Diag loading can be star ted. Codes range from CE00 to CEDF. Refer to Chapter 4.

OSTAT XXXX

CPU XXXXX

RUN FXYF

CPU XXXXXX

Key switch is On. OS loa d in pr o cess.

Key switch is On. OS load complete. OS is ru nn ing.

OS is loading from disk or tape. Codes may range from CEE0 to CFFF. Refer to Chapter 4. CPU XXX shows processors installed (0-5).

The OS is finished loading. The X after RUN = CPU utilization, The Y= number of processors. CPU XXX shows processors installed (0- 5).

OSTAT in the above sequence can equal one of the following states:

•OFF

• FLT (fault)

• TEST

• INIT (initialize)

• SHUT (shutdown)

• WARN (warning)

•RUN

• ALL

This sequence is followed by the system prompt. Refer to the System Administrators Manuals for the appropriate operating system instructions to proceed with the system configuration.

Install and Configuration 2-5

Configuration Rules

This section contains the configuration rules for the SPU. It includes CPU, Memory, Graphics, HP-HSC, and HP-PB I/O.

CPU Card Rules

CPU cards must be installed in numerica l order , sta rting with CPU slot 0, then 1, 2, 3, 4, and 5. The HP 9000/K100 does not ha ve C PU slots. The CPU chip i s moun ted dire ctly on t he syste m board (i nside the cabinet).

The result of improper installation configuration of the CPU cards will be:

• Console displays a warning message .

• The boot process stops at the PDC prompt.

• Boot command is disabled.

Memory SIMM Rules

Memory for the HP 3000 and HP 9000 syst em are offered in five sizes: 16 MB, 32MB, 64MB, 128MB and 256MB SIMM pairs (32MB, 64MB, 128MB, 256MB, and 512MB increments) . The memory configuration rules are described in det ai l in Appendix C of this manual.

Graphics Module Rules

If the HP-HSC Expansion card is instal le d, the n all graphic modules must be installed on the HP-HSC Expansion I/O card.

If the graphic s modules are mixed between the core I/O a nd the expansion I/O, an I/O address overlap will occur and the following viol ations will be seen:

• Log warning and hex code displays.

• System selftest will halt, stopping the boot process.

If a graphics terminal is used as the system console, refer to the Graphics Terminal Configuration section for rules and con figuration param eters.

HP-PB Rules

The HP-PB I/O card top row (slots 1 and 3 of HP-PB bus 0 and 1) are setup in two rows of single high card slots. These slots can accommodate one single high or one double high (but no full high) HP- PB I/O cards. The single high cards can be install ed in the bottom row (sl ots 2 and 4 of HP-PB bus 0 or 1) and the middle row (slots 1 and 3 of HP-PB bus 0 or 1). Refer to Figure 2-3 for the K2xx/K4xx I/O slot layout. Refer to Figure 2-4 for the Kx70/Kx80 layout . The HP 3000/939KS/959KS and HP 9000/K100 only have HP-PB bus 0. Double high I/O cards can only be installed in slots 1 and 3 of HP-PB bus 0 or HP-PB bus 1.

HPPB paths 10/4/12, 10/4/16, 10/16/12, and 10/16/16 do not exist on Kx70/Kx80 servers. This information must be considered before upgrading to a Kx70/Kx80 server.

Kx70/Kx80 systems have half the slots of K4xx systems, but follow the same HP-PB rules.

2-6 Install and Configuration

Note

The configuration rules for HP-PB cards are:

• HP-PB cards are installed in alternating busses

• Double high cards first, followed by the single high cards

• If HP-PB bus 0 and HP -PB bus 1 are use d, al ternate in sta llatio n betwe en the busse s i n the orde r of , Bus 1/slot 1 for the first double high card, then Bus 0/slot 1, continuing until all double high cards are installed. Then Bus 1/slot 2 for the first single high card, then Bus 0/slot 2, until all single high cards are installed.

Figure 2-3 HP-PB I/O Slot Location Diagram (K2xx/K4xx)

Install and Configuration 2-7

Figure 2-4 HP-PB I/O Slot Location Diagram (Kx70/Kx80)

2-8 Install and Configuration

Hardware Configuration

This section provides the System Processor Unit (SPU) hardware conf iguration information. This includes the address paths, power loa ding and co nfiguration l imits for bot h HP 9000 and HP 3000 SPUs. The a ddress path inform ation is ne eded to p erform system configuration withi n the operating system software.

NOTE

There are no power loading considerations between the two I/O busses . The power supply in the SPU is sufficient to accommodate the distribution across all I/O slot locations. The HP-PB Configuration rules are for performance only.

Address Paths

Tables 2-1, 2-2, and 2-3 list the interna l address paths for the HP computers.

Table 2-1. HP 9000/K100 Path Addressing

Location/Description Device Type Address Path (Dec)

Core I/O card FW DIFF SCSI connector FW DIFF SCSI devices 8/0. (device addr) Internal Peripheral Bay, slot C (boot dis k) FW SCSI disk drive 8/0.6 Internal Peripheral Bay, slot D FW SCSI disk drive 8/0.5 Internal Peripheral Bay, slot E FW SCSI disk dri ve 8/0. 4 Internal Peripheral Bay, slot F FW SCSI disk drive 8/0.3 Core I/O card console connector (MDP port 0) HP 700/96 system console 8/4/0.0

Core I/O card UPS connector (MDP port 1) 1300VA PowerTrust (UPS) 8/4/0.1 Core I/O card Internal or e xte rnal modem connec-

tor (MDP port 7) Core I/O card MDP connector: ports 2

3 4 5 6

HP-PB 0, slot 1 HP-PB I/O card 8/4/4. (device addr) HP-PB 0, slot 2 HP-PB I/O card 8/4/8. (device addr) HP-PB 0, slot 3 HP-PB I/O card 8/4/12. (device addr) HP-PB 0, slot 4 HP-PB I/O card 8/4/16. (device addr) Core I/O card, Optional I/O (HSC) connector Graphics console 8/8.0 Core I/O card, Paralle l connector Supported parallel device 8/12/0 Internal Peripheral Bay, slot A SE SCSI CD-ROM 8/12/5.2 Internal Peripheral Bay, slot B SE SCSI DDS Drive 8/12/5.0 Core I/O card, 10 base or AUI connector Appropriate LAN cable 8/12/6 Core I/O card, Keyboard co nnector graphics option keyboard 8/12/7 Core I/O card, Mouse connector graphics option mouse 8/12/8

HP LAM for Internal modem or an external modem

A Modem Distribution Panel (MDP) is connected t o the Core I/O connector. Supported devices are then connec ted to the MDP.

8/4/0.7

8/4/0.2 8/4/0.3 8/4/0.4 8/4/0.5 8/4/0.6

Install and Configuration 2-9

Table 2-2. HP 9000/K2x0/K4x0 Path Addressing

Location/Description Device Type Address Path

Core I/O card FW DIFF SCSI connector FW DIFF SCSI devices 10/0. (device addr) Internal Peripheral Bay, sl ot C (boot disk) FW SCSI disk drive 10/0.6 Internal Peripheral Bay, sl ot D FW SCSI disk drive 10/0.5 Internal Peripheral Bay, sl ot E FW SCSI disk drive 10/0.4 Internal Peripheral Bay, sl ot F FW SCSI disk drive 10/0.3 Core I/O card console connector (MDP port 0) HP 700/96 system console 10/4/0.0 Core I/O card UPS connector (MDP port 1) 1300VA PowerTrust (UPS) 10/4/0.1 Core I/O card MDP connector: ports 2

3 4 5 6

Core I/O card Internal or external modem connector (MDP port 7)

A Modem Distribution Pane l (MDP) is connected t o the Core I/O connector. Supported devices are then connected to the MDP.

HP LAM for Internal modem or an external modem

10/4/0.2 10/4/0.3 10/4/0.4 10/4/0.5 10/4/0.6

10/4/0.7

HP-PB 0, slot 1 HP-PB I/O card 10/4/4. (device addr) HP-PB 0, slot 2 HP-PB I/O card 10/4/8. (device addr) HP-PB 0, slot 3 HP-PB I/O card 10/4/12. (device addr) HP-PB 0, slot 4 HP-PB I/O card 10/4/16. (device addr) HP-PB 1, slot 1

HP-PB 1, slot 2 HP-PB 1, slot 3 HP-PB 1, slot 4

HP-PB I/O card 10/16/4. (device addr) HP-PB I/O card 10/16/8. (device addr)

HP-PB I/O card 10/16/12. (device addr) HP-PB I/O card 10/16/16. (device addr)

Core I/O card, Optional I/O (HSC) connector Graphics consol e 10/8 Core I/O card, Parallel connector Supported parallel device 10/12/0 Internal Peripheral Bay, sl ot A SE SCSI CD-ROM 10/12/5.2 Internal Peripheral Bay, sl ot B SE SCSI DDS Drive 10/12/5.0 Core I/O card, 10 base or AUI connector Appropriate LAN cable 10/12/6 Core I/O card, Keyboard connector graphics option keyboard 10/12/7.0 Core I/O card, Mouse connector graphics option mouse 10/12/8.0 HSC I/O Expansion card, slot 0

HSC I/O Expansion card, slot 1 HSC I/O Expansion card, slot 2 HSC I/O Expansion card, slot 3

HP-PB1 slots not available on K2x0.

HSC I/O Expansion slot not available on K2x0.

HSC I/O card 8/0. (device addr) HSC I/O card 8/4. (device addr)

HSC I/O card 8/8. (device addr) HSC I/O card 8/12. (device addr)

2-10 Install and Configuration

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HP HP3000/979KS Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual