HP (Hewlett-Packard) Home PC User Manual

hp pavilion home pc

support guide

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where to get help

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warranty and license information

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declaration of conformity

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operating specifications

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regulatory and safety information

Where to Get Help

p

g

Follow these steps when

you need help from HP:

help

Check the setup poster and

1

Quick Start Guide

the
hel

with setting up and usin

your PC.
For faster help, be sure to

2

register your HP Pavilion
home PC by e-mail, on the
Web at

http://www.register.hp.com
or by phone.
Use Help on your PC to get

3

help with your hardware
and software. Click Start
and then click Help and
Support.

for

HP Support Web site:

http://www.hp.com/cposupport

HP Customer Care Center

For help online, go to the

4

HP Customer Care Center
Web site at

http://www.hp.com/cposupport

If you have not solved

5

the problem, call the
HP Customer Care Center at

208-323-4300 (U.S.) or
905-206-4663 (Canada).

U.S.: 208-323-4300

Canada: 905-206-4663

Hours: 24 hours, 7 days

HP Registration Web site:

http://register.hp.com

Software Support

Software Title and Company Phone — Web Address

America Online

ArcSoft

ATI All-in-Wonder

AT&T WorldNet

CompuServe 2000

Detto Technologies

Disney’s Blast Online

EarthLink

InterVideo

(only DVD-ROM models)

MusicMatch

Prodigy Internet Services

Quicken Basic

Veritas

(Intuit)

(only hp cd-writer and
hp dvd writer models)

Yahoo!

— User Support

U.S.: 888-346-3704
Canada: 888-265-4357
www.aol.com

www.arcsoft.com

905-882-2626
www.ati.com/support

800-400-1447
www.att.net

800-944-9871
www.compuserve.com

866-338-8663
www.detto.com

972-389-3970
www.disney.com

dial-up customer service
800-890-6356

dial-up technical support
800-890-5128

DSL customer service and
technical support
888-829-8466
www.earthlink.com

www.intervideo.com

www.musicmatch.com

800-213-0992
www.prodigy.com

900-555-4688
www.intuit.com

www.veritas.com

www.yahoo.com

Warranty and License Information

HP Customer Care

Easy to reach. Easy to use. HP Customer Care is our promise to help you get the most from owning
your HP Pavilion home PC. Whether by tools located on your PC, by Web, by phone, or through
your local retailer, you’ll find what you need. And you’ll find it fast. Be sure to register your
HP Pavilion to get the full benefits of HP Customer Care. The brief information you provide helps
HP Customer Care respond to you faster with more personalized proactive support options.

Problems? HP Will Help

Your new HP Pavilion computer is built to work right now — and for many years to come. But it is
a complex, powerful machine, and sometimes things go wrong. If that happens to your computer,
Hewlett-Packard is ready to help.

What to Do First: See What You Can Do

There’s lots of helpful information included with your HP Pavilion. First look at Help on your
Windows
It contains more detailed help and will give you suggestions on how to fix the problem. Next, try a
little surfing! The HP at Home Web site, at http://hp-at-home.com, has updated software, tips and
tricks, and solutions to common problems.

What to Do Next: Call HP Customer Care Center

If these steps don’t help, you can reach a real, knowledgeable human by calling the HP Customer
Care Center at 1-208-323-4300 in the U.S., and 1-905-206-HOME (1-905-206-4663) in Canada.
Technical phone assistance to help diagnose potential hardware issues is free for as long as
you own the HP Pavilion. The HP Customer Care Center is available 24 hours a day and 7 days
a week.

®

desktop (to access it, click

on the taskbar and then

Start

Help and Support

).

And, if Necessary: Get Repair

If HP determines that your computer needs to be repaired or to have parts replaced, your
options are:

1

Self-Repair (U.S. & Canada) —

yourself. This is the fastest method of repair, as many times we can send the part directly to
your home or business in a few days. We pay the shipping and handling. This service is free
for the duration of the hardware warranty period.

2

Send-In Repair Service (U.S. only) —

Center. We pay for the round-trip shipping and handling. The PC will be repaired and returned

you

. This service is free for the duration of the hardware warranty period.

to

3

Carry-In Repair Service (U.S. & Canada) —

HP Pavilion authorized service provider and pick it up when it is repaired. Find the nearest
repair provider on-line or call us and we’ll give you the location. This service is free for the
duration of the hardware warranty period.

There are a few limitations and exclusions to this warranty (as well as some important details) and
you’ll find them described, in legal language, beginning on the next page.

You can easily replace many of the HP Pavilion parts

You can ship your PC to the HP Central Repair

You can bring your computer to an

The Legal Language

Hewlett-Packard Limited Warranty Statement

DURATION OF LIMITED WARRANTY

Hardware — Parts and Labor 1 Year

Technical phone assistance to
diagnose potential hardware issues

HP warrants to you, the end-user customer, that HP hardware will be free from defects in materials
and workmanship after the date of purchase, for the duration of the hardware warranty period. If
HP receives notice of such defects during the warranty period, HP will, at its option, either repair or
replace products that prove to be defective. Replacement parts or products may be either new or
like new, and will be warranted for the remainder of the original hardware warranty period or
thirty (30) days from the date of shipment of the replacement parts or products, whichever is
longer.

HP warrants to you, the end-user customer, that HP software will not fail to execute its programming
instructions, for thirty (30) days from the date of purchase, due to defects in material and
workmanship when properly installed and used. If HP receives notice of such defects during the
warranty period, HP will replace software media that does not execute its programming instructions
due to such defects.

HP warrants the operation of a network interface card (NIC), only if factory preinstalled by HP, as
follows: HP will make sure the correct drivers are installed; HP will make sure that the HP Pavilion
recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED.

HP does not warrant that the operation of HP products will be uninterrupted or error-free. If HP is
unable, within a reasonable time, to repair or replace any product to a condition as warranted,
you will be entitled to a refund of the purchase price on a prorated basis upon prompt return of the
product. Refunds within the first 3 months of ownership will be refunded at 100% of purchase
price. Refunds within 3–6 months of ownership will be refunded at 85% of purchase price. Refunds
within 6–9 months of ownership will be refunded at 55% of purchase price. Refunds within 9–12
months will be refunded at 35% of purchase price.

HP products may contain remanufactured parts or parts which may have been subject to incidental
use. Such parts are equivalent to new in performance.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) computer viruses of any origin, (e) operation outside of the published
environmental specifications for the product, (f) improper site preparation or maintenance or
(g) unplanned acts of nature, such as floods, tornadoes, lightning strikes, hurricanes, or
earthquakes.

HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL.
TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION
OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE
IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some
countries/regions, states, or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you
specific legal rights and you might also have other rights that vary from country/region to
country/region, state to state, or province to province.

HP’s limited warranty is valid in any country/region or locality where HP has a support presence
for this product and where HP has marketed this product. The level of warranty service you receive
may vary according to local standards. HP will not alter form, fit, or function of the product to make
it operate in a country/region for which it was never intended to function for legal or regulatory
reasons.

As long as YOU (the original owner) own the
HP Pavilion. The Technical phone assistance
program is not transferable.