HP G510 User Manual
OFFICEJET 4500
Getting Started Guide
OFFICEJET 4500
Getting Started Guide
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G510
Copyright Information
© 2010 Copyright Hewlett-Packard Development
Company, L.P.
Edition 1, 3/2010
Reproduction, adaptation or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and services
are set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Trademark credits
Microsoft® and Windows® are U.S. registered
trademarks of Microsoft Corporation.
2
Contents
Use the printer ........................................................................................................ 4
Use the control panel ......................................................................................... 6
Fax ........................................................................................................................ 7
Set up fax ......................................................................................................... 7
Use fax .......................................................................................................... 13
Set up wireless (802.11) communication (some models only)....................................... 20
Solve setup problems ..............................................................................................23
Problems setting up the printer ............................................................................23
Problems installing the software ..........................................................................23
Problems setting up fax ......................................................................................24
Wireless (802.11) setup problems .......................................................................27
Embedded Web server .......................................................................................... 30
Hewlett-Packard limited warranty statement ............................................................... 31
English
Safety Information
Always follow basic safety precautions when
using this printer to reduce risk of injury from re
or electric shock.
1. Read and understand all instructions in the
documentation that comes with the printer.
2. Observe all warnings and instructions
marked on the printer.
3. Unplug this printer from wall outlets before
cleaning.
4. Do not install or use this printer near water,
or when you are wet.
5. Install the printer securely on a stable
surface.
6. Install the printer in a protected location
where no one can step on or trip over the
line cord, and the line cord cannot be
damaged.
7. If the printer does not operate normally, see
the user guide (which is available on your
computer after you install the software).
8. There are no user-serviceable parts inside.
Refer servicing to qualied service
personnel.
9. Use only the external power adapter
provided with the printer.
Note: Ink from the cartridges is used in the
printing process in a number of different
ways, including in the initialization process,
which prepares the printer and cartridges
for printing, and in printhead servicing,
which keeps print nozzles clear and ink
owing smoothly. In addition, some residual
ink is left in the cartridge after it is used. For
more information see www.hp.com/go/
inkusage.
Contents 3
Getting Started Guide
OFFICEJET 4500
Use the printer1.
Thank you for purchasing this HP Ofcejet
All-in-One. With this printer, you can print
documents and photos, scan documents to
a connected computer, make copies in both
black-and-white and color, and send and
receive faxes in black-and-white and color.
To scan, copy, and send faxes, you can use
the printer’s control panel. You can also use
the control panel to change settings, print
reports, or get help for the printer.
Tip: If the printer is connected to a
computer, you can also change the
printer settings using software tools
available on your computer, such as
the Toolbox (Windows), the HP Utility
(Mac OS X), or the embedded Web
server (EWS). For more information
about these tools, see the user guide
(which is available on your computer
after you install the software).
Where’s the user guide?
The user guide for this printer (also called “Help”) is not provided in printed format.
Instead, it is placed on your computer while the installation program is installing the
HP software.
This guide provides information on the following topics:
Troubleshooting information
•
Important safety notices and regulatory information
•
Information about supported printing supplies
•
Detailed user instructions
•
You can open this guide either from the HP Solution Center Software (Windows) or
from the Help menu (Mac OS X). Also, an Adobe Acrobat version of this guide is
available on HP’s support Web site (www.hp.com/support).
Use the printer4
Wireless
HP Officejet
4500 Wireless
HP Officejet 4500
HP Officejet
4500
Ethernet
Numeric Keypad:
Enter numbers and text
Note: After selecting Fax
B&W or Fax Color, press
and hold the numeric key
corresponding to a
speed-dial to select the
speed-dial.
Fax B&W
Fax Color
Mode Indicator:
Shows which mode
is selected
English
Copy B&W Scan
Copy Color
Power:
Turn device
on and off
Cancel:
Cancel
current job
OK:
Enter a menu or
accept current
selection
Note: The following features
are only available on certain
models.
Wireless:
Wireless
Turn the wireless
radio on or off
Start:
Start job
Attention:
Device requires
attention
Setup:
Change
device settings
Back:
Go back
one step
Arrows:
Move through menu
selections
Note: Use or
when you
want to delete
an incorrect
entry on the
display.
Use the printer 5
Use the control panel
The mode indicator arrow on the control panel shows the mode currently selected for the
printer.
If you want to… …do this:
Select a different mode
Change settings for a mode
Press the
desired mode, and then press OK.
Select a mode, press the 1.
or buttons to scroll through the
available settings available, and then
press OK to select the setting you want
to change.
or buttons to select the
Press the 2.
the settings, and then press OK.
Change the printer settings or print reports
Start a job Select a mode, change settings, and then
Delete an incorrect entry on the display
Press the 1.
Press the 2.
through the menus.
Press 3. OK to select menus or options.
press the
Use the
incorrect entry.
or buttons to change
(Setup) button.
or buttons to scroll
(Start) button to start a job.
or buttons to delete an
Use the printer6
Fax2.
Set up fax
This printer allows you to send and receive
black-and-white and color faxes. Before
using the fax feature, follow these steps to
connect your printer successfully.
Tip: You can use the Fax Setup Wizard
(Windows) or HP Utility (Mac OS X) to
set up the fax.
For more information about fax features
available with the printer, see the user guide
(which is available on your computer after
you install the software).
IMPORTANT: Check the “Finding
fax setup information” box for your
country/region. If your country/
region is included in the list, visit the
Web site for setup information. If your
country/region is not listed, follow the
instructions provided in this guide.
English
Finding fax setup
information
If you are in one of the following countries/regions, visit
the appropriate Web site for information about setting
up fax.
Austria
Belgium
Dutch
French
Denmark
Finland
France
Germany
Ireland
Italy
Norway
Netherlands
Portugal
Spain
Sweden
Switzerland
French
German
United Kingdom
www.hp.com/at/faxcong
www.hp.be/nl/faxcong
www.hp.be/fr/faxcong
www.hp.dk/faxcong
www.hp./faxcong
www.hp.com/fr/faxcong
www.hp.com/de/faxcong
www.hp.com/ie/faxcong
www.hp.com/it/faxcong
www.hp.no/faxcong
www.hp.nl/faxcong
www.hp.pt/faxcong
www.hp.es/faxcong
www.hp.se/faxcong
www.hp.com/ch/fr/faxcong
www.hp.com/ch/de/faxcong
www.hp.com/uk/faxcong
Fax 7
Step 1: Connect the printer to the phone line
Note: If the phone cord that came
Before you begin…
Before beginning, be sure you have
done the following:
Installed ink cartridges
•
Loaded A4- or Letter-size paper in
•
the tray
Have the telephone cord and
•
adapter (if provided with the
printer) ready.
For more information, see the setup
poster included in the box with
the printer.
To connect the printer and any other
telephone equipment or devices, complete
the following steps:
Using the phone cord provided in the 1.
box with the printer, connect one end to
your telephone wall jack, then connect
the other end to the port labeled 1-LINE
on the back of the printer.
Note: You might need to connect the
provided phone cord to the adapter
provided for your country/region.
with the printer is not long enough,
you can use a coupler to extend the
length. You can purchase a coupler at
an electronics store that carries phone
accessories. You also need another
phone cord, which can be a standard
phone cord that you might already
have in your home or ofce. For more
information, see the user guide (which
is available on your computer after you
install the software).
CAUTION: If you do not use the
provided cord to connect from the
telephone wall jack to the printer, you
might not be able to fax successfully.
This phone cord is different from the
phone cords you might already have in
your home or ofce.
Connect any other telephone equipment. 2.
For more information about connecting
and setting up additional devices or
services with the printer, see the boxes in
this section or see the user guide.
Note: If you encounter problems setting
up the printer with other equipment
or services, contact the company that
provided the equipment or service.
1 Telephone wall jack
2 1-LINE port on printer
Fax8
Tip: If you subscribe to a voicemail
service on the same phone line that
you will use for faxing, you cannot
receive faxes automatically. Because
you must be available to respond in
person to incoming fax calls, be sure
to turn off the Auto Answer feature.
If you want to receive faxes automatically
instead, contact your telephone company to
subscribe to a distinctive ring service or to
obtain a separate telephone line for faxing.
After you have connected the printer 3.
and any other telephone equipment, go
to “Step 2: Test fax setup” on Page 10.
What is a distinctive ring service?
Many phone companies offer a distinctive ring feature that allows you to have several
phone numbers on one phone line. When you subscribe to this service, each number
is assigned a different ring pattern. You can set up the printer to answer incoming calls
that have a specic ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company
assign one ring pattern to voice calls and another ring pattern to fax calls. HP
recommends that you request double or triple rings for a fax number. When the printer
detects the specied ring pattern, it answers the call and receives the fax.
For information about setting up distinctive ring, see “Step 3: Congure fax settings”
on Page 11.
Connecting to a DSL/ADSL line
If you subscribe to a DSL/ADSL service, follow these steps to connect the fax.
Connect the DSL/ADSL lter and 1.
telephone cord provided by your DSL/
ADSL service provider between the
telephone wall jack and the DSL/
ADSL lter.
English
Connect the telephone cord provided 2.
with the printer between the DSL/ADSL
lter and the 1-Line port on the printer.
1 Telephone wall jack
2 DSL/ADSL lter and telephone cord (provided by your DSL/ADSL service provider)
3 Telephone cord provided in the box with the printer, connected to the 1-LINE port on the printer
Fax 9
Connecting additional equipment
1
5
4
2
7
3
6
Remove the white plug from the port labeled 2-EXT on the back of the printer, and then
connect a phone to this port.
If you are connecting additional equipment, such as a dial-up computer
modem or a telephone, you will need to purchase a parallel splitter. A
parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the
back. Do not use a 2–line phone splitter, a serial splitter, or a parallel
splitter which has two RJ-11 ports on the front and a plug on the back.
Note: If you subscribe to a DSL/ADSL service, connect to the DSL/ADSL lter to
the parallel splitter, and then use the HP-provided telephone cord to connect the
other end of the lter to the 1-Line port on the printer. Remove the white plug from
the port labeled 2-EXT on the back of the printer, and then connect a telephone
set or telephone answering machine to the 2-EXT port. Next, connect the second
port of the parallel splitter to the DSL/ADSL modem which is connecting to
the computer.
1 Telephone wall jack
2 Parallel Splitter
3 DSL/ADSL lter (available from your DSL/ADSL
service provider)
4 Phone cord suppliedprovided with printer
5 DSL/ADSL Modem
6 Computer
7 Telephone
Step 2: Test fax setup
Test your fax setup to check the status of the
printer and to make sure it is set up properly
for faxing.
Press the 1.
or buttons to select
Tools, and then press OK.
Select2. Run Fax Test, and then press OK.
The fax test does the following:
After the test is nished, the printer prints a
report with the results of the test. If the test
fails, review the report for information on
how to x the problem and rerun the test.
For additional troubleshooting information,
see “Problems setting up the printer” on
Page 23.
Tests the fax hardware and veries •
that the correct type of phone cord is
connected to the printer
Checks that the phone cord is •
plugged into the correct port
Checks for a dial tone •
Fax10
Checks for an active phone line •
Tests the status of your phone line •
connection
Once the fax test has run successfully, 3.
go to “Step 3: Congure fax settings”
on Page 11.
Step 3: Congure fax settings
Usually, the printer’s default fax settings are
after you have connected the printer to a
phone line, set the fax settings to meet
your needs.
On the printer’s control panel, press 1.
the
Select the setting you want to congure:2.
(Setup) button.
Where can I change fax settings?
You can congure fax settings using the
following tools:
Printer’s control panel
Press the
printer’s control panel, select Fax
Settings, and then select the setting you
want to congure.
HP software
If you have installed the HP software on
your computer, you can congure fax
settings using the HP Solution Center
Software (Windows) or HP Utility (Mac
OS X).
For more information about using these
tools or settings, see the user guide.
(Setup) button on the
English
If you want to congure this setting… …do this:
Auto Answer
Set the answer mode to On if you want the
printer to automatically answer incoming
calls and receive faxes. The printer will
answer these incoming calls after the
number of rings that has been specied in
the Rings to Answer setting.
Rings to Answer (Optional)
Set the number of rings to answer
Note: The number of rings to answer
for the printer should be greater than
the number of rings to answer for the
answering machine.
Press the 1.
Fax Settings, and then press OK.
Select 2. Answer Options, and select Auto
Answer.
Select 3. On or Off, and then press OK.
Press the 1.
Fax Settings, and then press OK.
Select 2. Answer Options, and then select
Rings to Answer.
Enter the appropriate number of rings, 3.
and then press OK.
or buttons to select
or buttons to select
Fax 11
If you want to congure this setting… …do this:
Distinctive Ring
Change the answer ring pattern for
distinctive ring
Note: If you are using a distinctive
ring service, you can use more than
one telephone number on the same
telephone line. You can change
this setting to enable the printer to
determine automatically which ring
pattern it should use for fax calls only.
Fax Speed
Set the fax speed used to communicate
between the printer and other fax machines
when sending and receiving faxes.
Note: If you experience problems
sending and receiving faxes, try using
a lower fax speed.
Fax Error Correction Mode
If the printer detects an error signal during
the transmission and the error-correction
setting is turned on, the printer can request
that a portion of the fax be resent.
Note: If you have problems sending
and receiving faxes, turn off error
correction. Also, turning off this setting
might be useful when you are trying to
send a fax to another country/region
or receive a fax from another country/
region or if you are using a satellite
phone connection.
Volume
Change the volume of the printer sounds,
including the fax tones.
Press the 1.
Fax Settings, and then press OK.
Select 2. Ring Pattern or Distinct Ring.
Select the setting that matches the 3.
pattern that the telephone company
assigned to your fax number, and then
press OK.
Press the 1.
Fax Settings, and then press OK.
Select 2. Fax Speed.
Select the desired fax speed, and then 3.
press OK.
Press the 1.
Fax Settings, and then press OK.
Select 2. Error Correction, and then
press OK.
Select 3. On or Off.
Press the 1.
Basic Settings, and then press OK.
Select 2. Speaker Volume.
or buttons to select
or buttons to select
or buttons to select
or buttons to select
Select the desired volume, and then 3.
press OK.
Fax12
Use fax
In this section, you will learn how to send
and receive faxes.
Send a fax
Learn more!
See the user guide for more information
about the following topics:
Send a fax using monitor dialing
•
Send a fax from memory
•
Schedule a fax to send later
•
Send a fax to multiple recipients
•
Send a fax in Error Correction Mode
•
The user guide is available on your
computer after you install the software.
English
You can send faxes in a variety of ways.
Using the printer’s control panel, you can
send black-and-white or color faxes. You can
also send faxes manually from an attached
phone, which allows you to speak with the
recipient before sending the fax.
Send a fax from the printer
Load the document you want to fax in 1.
the printer.
You can fax either from the automatic
document feeder (ADF) or from the scanner
glass.
You can also send documents on your
computer as faxes, without printing them
rst.
Press the 2. or buttons to select
Black-and-White Fax or Color Fax, and
then press OK.
Follow the instructions on the printer’s 3.
control-panel display.
When prompted, use the keypad to 4.
enter the recipient’s fax number.
Fax 13
Tip: To add a pause in the fax number
you are entering, press the * button
repeatedly, until a dash (-) appears on
the display.
Send a fax from a computer
Press the 5.
Tip: If the recipient has problems
reading the fax you sent, try changing
the resolution or contrast settings and
then resending the fax.
(Start) button
You can send a document on your computer
as a fax, without printing a copy and faxing
it from the printer.
Note: Faxes sent from your computer
by this method use the printer’s
fax connection, not your Internet
connection or computer modem.
Therefore, make sure the printer is
connected to a working telephone line
and that the fax function is set up and
functioning correctly.
To use this feature, you must have
installed the software using the CD that
came with your printer.
To use this feature, you must install the
printer software using the installation
program provided on the HP software CD
provided with the printer.
Windows
Open the document on your computer 1.
that you want to fax.
On the 2. File menu in your software
application, click Print.
From the 3. Name list, select the printer
that has “fax” in the name.
If you need to change settings (such as 4.
choosing to send the document as a
black fax or a color fax), click the button
that opens the Properties dialog box.
Depending on your software application,
this button might be called Properties,
Options, Printer Setup, Printer, or
Preferences.
After you have changed any settings, 5.
click OK.
Click 6. Print or OK.
Enter the fax number and other 7.
information for the recipient, change
any further settings for the fax, and then
click Send Fax. The printer begins
dialing the fax number and faxing the
document.
Mac OS X
Open the document on your computer 1.
that you want to fax.
From the 2. File menu in your software
application, choose Print.
Choose the printer that has “(Fax)” in 3.
the name.
Choose 4. Fax Recipients from the pop-up
menu. (In Mac OS X v105 and v10.6,
this pop-up menu is located below the
Orientation setting.)
Note: If you cannot nd the pop-up
menu, try the following for your version
of the Mac OS:
Mac OS X (v10.5 and v10.6): Click •
the blue disclosure triangle next to the
Printer selection.
Mac OS X (v10.4): If you see an •
Advanced button, click this button.
Fax14
Enter the fax number and other 5.
information in the boxes provided, and
then click Add to Recipients.
Send a fax manually
Select the 6. Fax Mode and any other fax
options you want, and then click Send
Fax Now to begins dialing the fax
number and faxing the document.
You can send faxes manually from a phone
that is connected to the printer (through the
2-EXT port) or a phone that is on the same
phone line (but not directly connected to the
printer).
Load the document you want to fax in 1.
the printer.
You can fax either from the automatic
document feeder (ADF) or from the scanner
glass.
Press the 2. or buttons to select
Black-and-White Fax or Color Fax, and
then press OK.
Note: Do not use the keypad on the
printer control panel when manually
sending a fax. You must use the keypad
on your phone to dial the recipient’s
number.
Tip: To switch between Black-and-White
Fax or Color Fax, press the or
buttons.
If the recipient answers the telephone, 4.
you can talk to the recipient before
sending the fax. When you’re ready to
send the fax, tell the recipient to press
the button used for sending or receiving
faxes on his or her fax machine when
he or she hear the fax tones.
Note: If a fax machine answers the
call, you will hear fax tones from the
receiving fax machine.
When you are ready to send the fax, 5.
press the
Note: If prompted, select Send on the
printer’s control-panel display.
(Start) button.
English
Dial the number by using the keypad 3. on
the telephone.
The telephone line is silent while the fax
is being sent. At this point, you can hang
up the telephone. If you want to continue
speaking with the recipient, remain on
the line.
Fax 15
Receive faxes
You can receive faxes automatically or
manually.
Learn more!
Note: If you receive a legal-size fax
and the printer is not currently set
to use legal-size paper, the printer
reduces the fax so that it ts on the
paper that is loaded. If you have
disabled the Automatic Reduction
feature, the printer prints the fax on
two pages.
If you are copying a document when a
fax arrives, the fax is stored in the printer’s
memory until the copying nishes. As a
result, the number of fax pages that can be
stored in memory might be reduced.
Receive a fax automatically
If you turn on the Auto Answer option (the
default setting) from the printer’s control
panel, the printer automatically answers
incoming calls and receives faxes after
the number of rings specied by the Rings
to Answer setting. For information about
conguring this setting, see “Step 3:
Congure fax settings” on Page 11.
See the user guide for more information
about the following topics:
Reprint received faxes from memory
•
Poll to receive a fax
•
Forward faxes to another number
•
Set the paper size for received faxes
•
Set automatic reduction for
•
incoming faxes
Block junk fax numbers
•
The user guide is available on your
computer after you install the software.
Faxes and your voice
mail service
If you subscribe to a voicemail service
on the same phone line that you will
use for faxing, you cannot receive faxes
automatically. Instead, you must receive
make sure the Auto Answer setting
is turned off so that you can receive
faxes manually. Be sure you initiate the
manual fax before the voicemail picks
up the line.
If you want to receive faxes
automatically instead, contact your
telephone company to subscribe to a
distinctive ring service or to obtain a
separate phone line for faxing.
Fax16
Receive a fax manually
When you are on the phone, the person
you are speaking with can send you a fax
while you are still connected (called “manual
faxing”).
You can receive faxes manually from a
phone that is connected to the printer
(through the 2-EXT port) or a phone that
is on the same phone line (but not directly
connected to the printer).
Make sure the printer is turned on and 1.
paper is loaded in the tray.
Remove any originals from the 2.
automatic document feeder (ADF).
Set the 3. Rings to Answer setting to a high
number to allow time for you to answer
the incoming call before the printer
answers.
-OrTurn off the Auto Answer setting so that
the printer does not automatically
answer incoming calls.
For information about conguring this
setting, see “Step 3: Congure fax
settings” on Page 11.
While you are on the phone with the 4.
sender, tell him or her to press the button
used for sending or receiving faxes on
his or her fax machine.
When you hear fax tones from a 5.
sending fax machine, do the following:
a. Press the
select Black-and-White Fax or
Color Fax.
b. Press the
c. After the printer begins to receive
the fax, you can hang up the
phone or remain on the line.
Note: The phone line is silent while the
fax is being sent.
or buttons to
button.
English
Reprint received faxes from memory
If you turn on the Backup fax mode,
received faxes are stored in memory,
whether the printer has an error condition
or not.
Note: All faxes stored in memory are
deleted from memory when you turn off
the power. For more information about
using this feature, see the user guide
(which is available on your computer
after you install the software).
Make sure the printer is turned on and 1.
paper is loaded in the tray.
Press the 2. (Setup) button.
Press the 3.
Print Report appears, and then press
OK.
or buttons to select
Fax 17
Select 4. Reprint Faxes, and then
press OK.
Receive faxes to your computer
The faxes are printed in the reverse
order from which they were received,
with the most recently received fax
printed rst.
Press the 5.
If you want to stop reprinting the faxes 6.
in memory, press the
button.
(Start) button.
(Cancel)
Working with reports and logs
You can print several different types of
fax reports:
Fax Conrmation page
•
Fax Log
•
You can automatically receive faxes
and save faxes directly to your
computer with HP Digital Fax (Fax to
PC and Fax to Mac). You can store
digital copies of your faxes easily and
also eliminate the hassle of dealing
with bulky paper les. In addition, you
can turn off fax printing altogether—
saving money on paper and ink,
as well as helping reduce paper
consumption and waste.
Note: You must install the HP
software provided with the printer
before setting up HP Digital Fax.
For more information about setting up
and using HP Digital Fax, see the
user guide.
Image on Fax Send Report
•
Other reports
•
These reports provide useful system
information about the printer.
To print a report
On the printer’s control panel, press the 1.
(Setup) button.
Press the 2.
Print Report, and then press OK.
Fax18
or buttons to select
Select the fax report you want to print, 3.
and then press OK
To clear the fax log
On the printer’s control panel, press the 1.
(Setup) button.
Fax over Internet Protocol (FoIP)
Press the 2.
Tools, and then press OK.
Select 3. Clear Fax Log, and then
press OK.
or buttons to select
You may subscribe to a low cost phone
service that allows you to send and
receive faxes with your printer by using
the Internet. This method is called
Fax over Internet Protocol (FoIP). You
probably use a FoIP service (provided
by your telephone company) if you:
Dial a special access code along
•
with the fax number
Have an IP converter box that
•
connects to the Internet and
provides analog phone ports for the
fax connection.
To see if an FoIP service is available,
contact your telephone company. For
more information about using FoIP with
the printer, see the user guide.
English
Fax 19
Set up wireless (802.11) 3.
communication (some models only)
If the printer supports wireless (802.11)
communication, you can connect it wireless
to an existing wireless network.
To connect the printer, complete the
following steps in the order listed.
Step 1: Install software for your printer
Follow the instructions for your operating
system.
Note: You must run the installation
program from the HP software
What is my network name and passkey?
While you are installing the software,
you will be prompted to enter the network
name (also called an “SSID”) and a
security passkey:
The network name is the name of your
•
wireless network.
The security passkey prevents other
•
people from connecting to your
wireless network without your
permission. Depending on the level of
security required, your wireless
network might use either a WPA key or
WEP passphrase.
If you have not changed the network
name or the security passkey since
setting up your wireless network, you can
sometimes nd them on the back or side
of the wireless router.
In addition, if you are using a computer
running Microsoft Windows, HP provides
Note: Other methods of connecting the
printer wirelessly might be available
for your printer, such as by using
the printer’s control panel. For more
information, see the user guide (which
is available on your computer after you
install the software).
CD provided with the printer. The
installation program installs the
software and creates a wireless
connection.
a web-based tool called the Wireless
Network Assistant that can help retrieve
this information for some systems. To
use this tool, go to www.hp.com/go/
networksetup. (This tool is currently
available in English only.)
If you cannot nd the network name or
the security passkey or cannot remember
this information, see the documentation
available with your computer or with the
wireless router. If you still cannot nd
this information, contact your network
administrator or the person who set up
the wireless network.
For more information about the network
connections types, the network name,
and the WEP key/WPA Passphrase, see
the user guide.
Set up wireless (802.11) communication (some models only)20
Windows
IMPORTANT: Do not connect the USB
cable until prompted by the software.
Save any open documents. Close any 1.
applications that are running on your
computer.
Place the HP software CD into the 2.
computer.
On the CD menu, click Install 3. Network/
Wireless Device, and then follow the
onscreen instructions.
Note: If the rewall software on your
computer displays any messages
during the installation, select the
“always permit/allow“ option in the
messages. Selecting this option allows
the software to install successfully on
your computer.
The installation program attempts to 4.
nd the printer. After it nishes the
search, click Next.
English
When prompted, temporarily connect 5.
the USB cable.
Follow the onscreen instructions to 6.
complete the installation.
When prompted, enter the network 7.
name and security passkey.
Disconnect the USB cable when 8.
prompted.
Set up wireless (802.11) communication (some models only) 21
Mac OS
Connect a USB cable to the port on the 1.
back of the printer and then to any USB
port on the computer.
Place the HP software CD into the 2.
computer.
Double-click the HP Installer icon on the 3.
software CD, and then follow the
onscreen instructions.
When prompted, enter the network 4.
name and security passkey.
After the software is installed, 5.
disconnect the USB cable.
Connecting without
a wireless router
If you do not have a wireless router
(such as a Linksys wireless router
or Apple AirPort Base Station), you
can still connect the printer to your
computer using a wireless connection
(known as a “computer-to-computer” or
an “ad hoc“ wireless connection).
For more information, see the
user guide.
Step 2: Test the wireless connection
To test the wireless connection and make
sure it is working properly, complete the
following steps:
Make sure the printer is turned on and 1.
paper is loaded in the tray.
Press the 2.
Press the 3.
Print Report, and then press OK.
Set up wireless (802.11) communication (some models only)22
(Setup) button.
or buttons to select
Select 4. Wireless Test, and then press OK.
After the test is nished, the printer prints a
report with the results of the test. If the test
fails, review the report for information on
how to x the problem and rerun the test.
For additional troubleshooting information,
see “Wireless (802.11) setup problems” on
Page 27.
Solve setup problems4.
The following sections provide help with
problems you might have while setting up
the printer.
Problems setting up the printer
Make sure that all packing tape and
•
material have been removed from
outside and inside the printer.
Make sure that the printer is loaded
•
with plain, white, unused A4- or
Letter-size (8.5x11 inch) paper.
Make sure that any cords and cables
•
that you are using (such as a USB cable
or Ethernet cable) are in good working
order.
Make sure the
•
and not blinking. When the printer is
rst turned on, it takes approximately 45
seconds to warm up.
(Power) light is on
If you need more help, see the user guide
(which is available on your computer after
you install the software).
Make sure the printer is in the “ready”
•
state and that no other lights on the
printer’s control panel are lit or blinking.
If lights are lit or blinking, see the
message on the printer’s control panel.
Make sure that the power cord and
•
power adapter are securely connected
and that the power source is working
properly.
Make sure paper is loaded correctly in
•
the tray and is not jammed in the
printer.
Make sure that all latches and covers
•
are closed properly.
English
Problems installing the software
Before installing software, make sure
•
that all other programs are closed.
If the computer does not recognize the
•
path to the CD drive that you type, make
sure that you are specifying the correct
drive letter.
If the computer cannot recognize the HP
•
software CD in the CD drive, inspect the
HP software CD for damage. You can
also download the HP software from the
HP Web site (www.hp.com/support).
If you are using a computer running
•
Windows and are connecting using a
USB cable, make sure that the USB
drivers have not been disabled in the
Windows Device Manager.
If you are using a computer running
•
Windows and the computer cannot
detect the printer, run the uninstallation
utility (util\ccc\uninstall.bat on the HP
software CD) to perform a clean
uninstallation of the software. Restart
your computer, and reinstall the
software.
Solve setup problems 23
Problems setting up fax
This section contains information about
solving problems you might have when
setting up fax for the printer.
Note: If the printer is not set up
properly for faxing, you might
experience problems when sending
faxes, receiving faxes, or both.
If you are having faxing problems, you can
print a fax test report to check the status of
the printer. The test will fail if the printer is
not set up properly for faxing. Perform this
test after you have completed setting up the
printer for faxing. For more information, see
“Step 2: Test fax setup” on Page 10.
Step 1: Run the fax test
Tip: If you receive a fax communication
error that includes an error code, you
can nd an explanation of the error
code at HP’s support Web site (www.
hp.com/support). If prompted, choose
your country/region, and then type
“fax error codes” in the Search box.
If you are unable to solve the problems using
the suggestions provided in the fax test, go
to Step 2.
Step 2: Check the list of possible problems
If you have run the fax text but are still
having problems setting up fax, check the
following list of possible problems and
solutions:
The printer is having problems sending and receiving faxes
Make sure you use the phone cord or •
adapter that came with the printer. (If
you do not use this phone cord or
adapter, the display might always
show Phone Off Hook.)
Other equipment that uses the same •
phone line as the printer might be in
use. Make sure extension phones
(phones on the same phone line, but
not connected to the printer) or other
equipment is not in use or off the
hook. For example, you cannot use
the printer for faxing if an extension
phone is off the hook or if you are
Solve setup problems24
using a computer dial-up modem to
send e-mail or access the Internet.
If you are using a phone splitter, the •
splitter could cause faxing problems.
Try connecting the printer directly to
the telephone wall jack.
Make sure that one end of the phone •
cord is connected to the telephone
wall jack, while the other end to port
labeled “1-LINE” on the back of the
printer.
Try connecting a working phone •
directly to the telephone wall jack and
check for a dial tone—if you do not
hear a dial tone, please contact your
telephone company to check the line.
Make sure you connect the printer to •
an analog phone line, or you cannot
send or receive faxes. To check if your
phone line is digital, connect a
regular analog phone to the line and
listen for a dial tone. If you do not
hear a normal-sounding dial tone, it
might be a phone line set up for
digital phones. Connect the printer to
an analog phone line and try sending
or receiving a fax.
The phone line connection might be •
noisy. Phone lines with poor sound
quality (noise) can cause faxing
problems. Check the sound quality of
the phone line by plugging a phone
into the telephone wall jack and
listening for static or other noise. If you
hear noise, turn Error Correction
Mode (ECM) off and try faxing again.
If you are using a DSL/ADSL service, •
make sure that you have a DSL/ADSL
lter connected. Without the lter, you
cannot fax successfully.
If you are using either a private •
branch exchange (PBX) or an
integrated services digital network
(ISDN) converter/terminal adapter,
make sure the printer is connected to
the correct port and the terminal
adapter is set to the correct switch
type for your country/region.
You are using a Fax over IP service. •
Try to use a slower connection speed.
If this does not work, contact your Fax
over IP service’s support department.
The printer can send faxes but cannot receive faxes
English
If you are not using a distinctive ring •
service, check to make sure that the
Distinctive Ring feature on the printer
is set to All Rings.
If Auto Answer is set to Off, or if you •
subscribe to a voicemail service on the
same phone line that you will use for
faxing, you can only receive faxes
manually.
If you have a computer dial-up modem •
on the same phone line with the
printer, check to make sure that the
software that came with your modem
is not set to receive faxes
automatically.
If you have an answering machine on •
the same phone line with the printer:
Check that the answering machine is working properly.
Make sure the printer is set to receive faxes automatically.
Make sure the Rings to Answer setting -
is set to a greater number of rings than
the answering machine.
Disconnect the answering machine -
and then try receiving a fax.
Record a message that is -
approximately 10 seconds in duration.
Speak slowly and at a low volume
when recording your message. Leave
at least 5 seconds of silence at the
end of the voice message.
Other equipment that uses the same •
phone line might be causing the test to
fail. You can disconnect all the other
devices and run the test again. If the
Dial Tone Detection Test passes, then
one or more of the other equipment is
causing problems. Try adding them
back one at a time and rerunning the
test each time until you identify which
piece of equipment is causing the
problem.
Solve setup problems 25
The printer cannot send faxes but can receive faxes
The printer might be dialing too fast or •
too soon. For example, if you need to
access an outside line by dialing “9,”
try inserting pauses as follows:
9-XXX-XXXX (where XXX-XXXX is the
fax number you are sending to). To
enter a pause press Redial/Pause, or
press the Symbols or *@ button
repeatedly, until a dash (-) appears on
the display.If you are having problems
sending a fax manually from a phone
that is connected directly to the printer
the printer—and if you are in the
following countries/regions—you
must use the keypad on the telephone
to send the fax:
Argentina Australia
Brazil Canada
Chile China
Colombia Greece
India Indonesia
Ireland Japan
Korea Latin America
Malaysia Mexico
Philippines Poland
Portugal Russia
Saudi Arabia Singapore
Spain Taiwan
Thailand USA
Venezuela Vietnam
Solve setup problems26
Wireless (802.11) setup problems
This section provides information about
solving problems you might encounter when
connecting the printer to your wireless
network.
Follow these suggestions in the order listed.
Note: If you are still encountering
problems, see the problem-solving
information in the user guide (which
is available on your computer after
installing the software).
After you resolve any problems
and have connected the printer to
your wireless network, complete the
following steps for your operating
system:
Windows
Place the HP software CD into the
computer and run the software
installation program again. Select
either Install Network/Wireless Device
or Add a Device when prompted.
Mac OS
Open the HP Utility, located in the
Dock. (HP Utility is also located
in the Hewlett-Packard folder in
the Applications folder on your
computer.) Click the Application icon
on the toolbar, double-click HP Setup
Assistant, and then follow the onscreen
instructions.
After resolving the problems…
English
Step 1: Make sure the wireless (802.11) light is turned on
If the blue light near the printer’s control
panel is not lit, wireless capabilities might
not have been turned on.
To turn on wireless, press the
button once to turn on wireless capabilities.
Wirel ess
(Wireless)
Or press the
printer’s control panel, select Wireless
Menu, select Wireless ON/OFF, and then
select On.
(Setup) button on the
Solve setup problems 27
Step 2. Check the wireless signal strength
If the strength of the signal for your wireless
network or computer is weak or if there
is interference on the wireless network,
the printer might not be able to detect the
signal.
To determine the strength of the wireless
signal, run the Wireless Network Test
from the printer’s control panel. (For more
information, see “Step 4. Run the Wireless
Network Test” on Page 28).
If the Wireless Network Test indicates the
signal is weak, try moving the printer closer
to the wireless router.
Reducing interference
The following tips might help reduce the
chances for interference in a wireless
network:
Keep the wireless devices away from
•
large metal objects, such as ling
cabinets, and other electromagnetic
devices, such as microwaves and
cordless telephones, as these objects
can disrupt radio signals.
Keep the wireless devices away from
•
large masonry structures and other
building structures as these objects
can absorb radio waves and lower
signal strength.
Step 3. Restart components of the wireless network
Turn off the router and the printer, and then
turn them back on in this order: router rst,
and then the printer.
If you still are unable to connect, turn off the
router, printer, and your computer, and then
turn them back on in this order: router rst,
then the printer, and nally the computer.
Step 4. Run the Wireless Network Test
For wireless networking issues, run the
Wireless Test from the printer’s control
panel:
Make sure the printer is turned on and 1.
paper is loaded in the tray.
Press the 2.
Solve setup problems28
(Setup) button.
Sometimes, turning off the power and then
turning it back on will recover a network
communication issue.
Press the3.
Print Report, and then press OK.
Select 4. Wireless Test, and then press OK.
If a problem is detected, the printed test
report will include recommendations that
might help solve the problem.
or buttons to select
Step 5. Run the Network Diagnostic Tool (Windows)
If the previous steps do not solve the
problem and you have successfully installed
the HP Solution Center software on your
computer, run the Network Diagnostic tool.
Note: The diagnostic test might prompt
you to connect a USB cable between
the printer and your computer. Position
the printer and computer near each
other and have a USB cable readily
accessible.
To run the Network Diagnostic tool,
complete the following steps:
Open the HP Solution Center software 1.
on your computer.
Click 2. Settings, click Other Settings, and
then click Network Toolbox.
On the 3. Utilities tab, click Run Network
Diagnostics.
Follow the onscreen instructions.4.
English
Solve setup problems 29
Embedded Web server5.
When the printer is connected to a network,
you can use the printer’s home page (called
an “embedded Web server” or “EWS”)
to view status information and congure
network settings from your computer web
browser. No special software needs to be
installed or congured on your computer.
To open the EWS
Obtain the IP address for the printer:1.
a. On the printer’s control panel,
press the
b. Press the
select Print Report, and then
press OK.
c. Select Network Cong., and then
press OK.
The IP address is shown on the Network
Conguration Page.
(Setup) button.
or buttons to
Note: You can open and use the EWS
without being connected to the Internet,
though some features will not be
available.
In a supported Web browser on your 2.
computer, type the IP address or
hostname that has been assigned to
the device.
For example, if the IP address is
123.123.123.123, type the following address
into the Web browser:
http://123.123.123.123
Tip: You can also open the EWS from
the HP software installed on your
computer. For more information about
these tools, see the user guide (which
is available on your computer after you
install the software).
Embedded Web server30
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