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Getting Started
HP Notebook
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© Copyright 2011 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2011
Document Part Number: 647502-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a
refund subject to the refund policy of your
place of purchase.
For any further information or for requesting
a full refund of the computer, please contact
your local point of sale (the seller).
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come
into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The
computer and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
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iv Safety warning notice
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Table of contents
1 Welcome
Finding information ............................................................................................................................... 2
2 Getting to know your computer
Top ....................................................................................................................................................... 4
TouchPad ............................................................................................................................ 4
Lights ................................................................................................................................... 5
Buttons ................................................................................................................................. 6
Keys ..................................................................................................................................... 7
Front ..................................................................................................................................................... 8
Right side ............................................................................................................................................. 9
Left side .............................................................................................................................................. 10
Display ................................................................................................................................................ 12
Bottom ................................................................................................................................................ 13
3 Networking
Using an Internet service provider (ISP) ............................................................................................ 15
Connecting to a wireless network ....................................................................................................... 15
Connecting to an existing WLAN ....................................................................................... 16
Setting up a new WLAN network ....................................................................................... 16
Configuring a wireless router ............................................................................ 17
Protecting your WLAN ....................................................................................... 17
4 Keyboard and pointing devices
Using the keyboard ............................................................................................................................ 19
Using the action keys ......................................................................................................... 19
Using pointing devices ....................................................................................................................... 21
Setting pointing device preferences ................................................................................... 21
Using the TouchPad .......................................................................................................... 21
Turning the TouchPad off and on ...................................................................... 21
Navigating ......................................................................................................... 22
Selecting ........................................................................................................... 22
Using TouchPad gestures ................................................................................. 23
Scrolling ............................................................................................ 23
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5 Maintenance
Inserting or removing the battery ........................................................................................................ 25
Replacing or upgrading the hard drive ............................................................................................... 27
Removing the hard drive .................................................................................................... 27
Installing a hard drive ......................................................................................................... 29
Adding or replacing memory modules ................................................................................................ 30
6 Backup and recovery
Restore ............................................................................................................................................... 35
Creating restore media ....................................................................................................................... 35
Performing a system restore .............................................................................................................. 36
Restoring using the dedicated recovery partition (select models only) .............................. 36
Restoring using the restore media ..................................................................................... 36
Changing the computer boot order .................................................................................... 37
Backing up and recovering your information ...................................................................................... 37
Using Windows Backup and Restore ................................................................................ 38
Using Windows system restore points ............................................................................... 38
Pinching/Zooming ............................................................................. 24
Rotating ............................................................................................ 24
When to create restore points ........................................................................... 38
Create a system restore point ........................................................................... 39
Restore to a previous date and time ................................................................. 39
7 Customer support
Contacting customer support ............................................................................................................. 41
Labels ................................................................................................................................................. 42
8 Specifications
Input power ......................................................................................................................................... 44
DC plug of external HP power supply ................................................................................ 44
Operating environment ....................................................................................................................... 45
Index ................................................................................................................................................................... 46
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1Welcome
Finding information
●
After you set up and register the computer, it is important to take the following steps:
Connect to the Internet—Set up your wired or wireless network so that you can connect to the
●
Internet. For more information, refer to
Update your antivirus software—Protect your computer from damage caused by viruses. The
●
software is preinstalled on the computer and includes a limited subscription for free updates. For
more information, refer to the HP Notebook Reference Guide. For instructions on accessing this
guide, refer to
Finding information on page 2.
Networking on page 14.
Get to know your computer—Learn about your computer features. Refer to
●
computer on page 4 and Keyboard and pointing devices on page 18 for additional information.
Create recovery discs or a recovery flash drive—Recover the operating system and software
●
to factory settings in case of system instability or failure. For instructions, refer to
recovery on page 34.
Find installed software—Access a list of the software preinstalled on the computer. Select
●
Start > All Programs. For details about using the software included with the computer, refer to the
software manufacturer's instructions, which may be provided with the software or on the
manufacturer's Web site.
Getting to know your
Backup and
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Finding information
The computer comes with several resources to help you perform various tasks.
Resources For information about
Quick Setup poster
Getting Started
To access this guide:
Select Start > Help and Support > User Guides.
– or –
Select Start > All Programs > HP > HP
Documentation.
HP Notebook Reference Guide
To access this guide:
Select Start > Help and Support > User Guides.
– or –
Select Start > All Programs > HP > HP
Documentation.
Help and Support
How to set up the computer
●
Help to identify computer components
●
Computer features
●
How to connect to a wireless network
●
How to use the keyboard and pointing devices
●
How to replace or upgrade the hard drive and memory modules
●
How to perform a backup and recovery
●
How to contact customer support
●
Computer specifications
●
Power management features
●
How to maximize battery life
●
How to use the multimedia features of the computer
●
How to protect the computer
●
How to care for the computer
●
How to update the software
●
Operating system information
●
To access Help and Support, select Start > Help and
Support.
NOTE: For country- or region-specific support, go to
http://www.hp.com/support, select your country or
region, and follow the on-screen instructions.
Regulatory, Safety and Environmental Notices
To access this guide:
Select Start > Help and Support > User Guides.
– or –
Select Start > All Programs > HP > HP
Documentation.
Safety & Comfort Guide
To access this guide:
Select Start > Help and Support > User Guides.
– or –
Select Start > All Programs > HP > HP
Documentation.
Software, driver, and BIOS updates
●
Troubleshooting tools
●
How to access technical support
●
Regulatory and safety information
●
Battery disposal information
●
Proper workstation setup, posture, health, and work habits
●
Electrical and mechanical safety information
●
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Resources For information about
– or –
Go to
http://www.hp.com/ergo.
Worldwide Telephone Numbers booklet
This booklet is provided with your computer.
HP Web site
To access this Web site, go to
support.
Limited Warranty*
To access the warranty:
Select Start > Help and Support > User Guides >
View Warranty Information.
– or –
Select Start > All Programs > HP > HP
Documentation > View Warranty Information.
– or –
Go to
http://www.hp.com/go/orderdocuments.
*You may find the expressly provided HP Limited Warranty applicable to your product located with the electronic guides on
your computer and/or on the CD/DVD provided in the box. Some countries/regions may provide a printed HP Limited Warranty
in the box. In countries/regions where the warranty is not provided in printed format, you may request a printed copy at
http://www.hp.com/go/orderdocuments or write to:
http://www.hp.com/
HP support telephone numbers
Support information
●
Ordering parts and finding additional help
●
Software, driver, and BIOS updates
●
Accessories available for the device
●
Warranty information
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA
●
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
●
Please include your product number, warranty period (found on your serial number label), name, and postal address.
Finding information 3
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2 Getting to know your computer
Top
●
Front
●
Right side
●
Left side
●
Display
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Bottom
●
Top
TouchPad
Component Description
(1) TouchPad light
4 Chapter 2 Getting to know your computer
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
●
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Lights
Component Description
(2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the
TouchPad on/off button to turn the TouchPad on and off.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) TouchPad zone Moves the pointer and selects or activates items on the
screen.
(5) Right TouchPad button Functions like the right button on an external mouse.
Component Description
(1) TouchPad light
(2) Caps lock light
(3) Power light
(4) Wireless light
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
●
White: Caps lock is on.
●
Off: Caps lock is off.
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
White: An integrated wireless device, such as a wireless
●
local area network (WLAN) device and/or a Bluetooth®
device, is on.
Amber: All wireless devices are off.
●
Top 5
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Buttons
Component Description
Power button
When the computer is off, press the button to turn on the
●
computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options, or
refer to the HP Notebook Reference Guide.
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Keys
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath the pointer.
(5) Action keys Execute frequently used system functions.
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Front
Component Description
Speakers (2) Produce sound.
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Right side
Component Description
(1) Optical drive Reads and writes to an optical disc.
(2) Optical drive light
(3) Optical drive eject button Ejects the optical disc.
(4) USB port Connects an optional USB device.
(5) AC adapter light
(6) Power connector Connects an AC adapter.
(7) Security cable slot Attaches an optional security cable to the computer.
Green: The optical drive is being accessed.
●
Off: The optical drive is idle.
●
White: The computer is connected to external power
●
and the battery is fully charged.
Blinking white: The battery is low.
●
Amber: A battery is charging.
●
Off: The computer is not connected to external power.
●
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
Right side 9
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Left side
Component Description
(1) External monitor port Connects an external VGA monitor or projector.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) RJ-45 (network) jack Connects a network cable.
(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, or any compatible digital or audio
component.
(5) USB ports (2) Connect optional USB devices.
(6) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
(7) Audio-out (headphone) jack Produces sound when connected to optional powered stereo
speakers, headphones, ear buds, a headset, or television
audio.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(8) Hard drive light
Blinking white: The hard drive is being accessed.
●
Off: The hard drive is idle.
●
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Component Description
(9) Power light
(10) Digital Media Slot Supports the following digital card formats:
White: The computer is on.
●
Blinking white: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
MultiMediaCard
●
Secure Digital (SD) Memory Card
●
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Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures still photographs.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
local area networks (WLAN).
To use the webcam, select Start > All Programs > CyberLink
YouCam > CyberLink YouCam.
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Bottom
Component Description
(1) Battery bay Holds the battery.
(2) Battery release latch Releases the battery from the battery bay.
(3) Vents (5) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(4) Hard drive bay, and WLAN and memory
module compartment
Holds the hard drive and wireless LAN (WLAN) device, and
contains the memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module authorized
for use in the computer by the governmental agency that
regulates wireless devices in your country or region. If you
replace the module and then receive a warning message,
remove the module to restore computer functionality, and
then contact technical support through Help and Support.
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3Networking
Using an Internet service provider (ISP)
●
Connecting to a wireless network
●
NOTE: Internet hardware and software features vary depending on computer model and your location.
Your computer may support one or both of the following types of Internet access:
Wireless—For mobile Internet access, you can use a wireless connection. Refer to
●
an existing WLAN on page 16 or Setting up a new WLAN network on page 16.
Wired—You can access the Internet by connecting to a wired network. For information on
●
connecting to a wired network, refer to the HP Notebook Reference Guide.
Connecting to
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Using an Internet service provider (ISP)
Before you can connect to the Internet, you must establish an ISP account. Contact a local ISP to
purchase Internet service and a modem. The ISP will help set up the modem, install a network cable to
connect your wireless computer to the modem, and test the Internet service.
NOTE: Your ISP will give you a user ID and password to access the Internet. Record this information
and store it in a safe place.
The following features will help you set up a new Internet account or configure the computer to use an
existing account:
Internet Services & Offers (available in some locations)—This utility assists with signing up for
●
a new Internet account and configuring the computer to use an existing account. To access this
utility, select Start > All Programs > Online Services > Get Online.
ISP-provided icons (available in some locations)—These icons may be displayed either
●
individually on the Windows desktop or grouped in a desktop folder named Online Services. To
set up a new Internet account or configure the computer to use an existing account, double-click
an icon, and then follow the on-screen instructions.
Windows Connect to the Internet Wizard—You can use the Windows Connect to the Internet
●
Wizard to connect to the Internet in any of these situations:
You already have an account with an ISP.
◦
You do not have an Internet account and want to select an ISP from the list provided within
◦
the wizard. (The list of ISP providers is not available in all regions.)
You have selected an unlisted ISP, and the ISP has provided you with information such as a
◦
specific IP address and POP3 and SMTP settings.
To access the Windows Connect to the Internet Wizard and instructions for using it, select Start
> Control Panel > Network and Internet > Network and Sharing Center.
NOTE: If you are prompted within the wizard to choose between enabling or disabling Windows
Firewall, choose to enable the firewall.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your computer may be
equipped with one or more of the following wireless devices:
Wireless local area network (WLAN) device
●
Bluetooth device
●
For more information on wireless technology and connecting to a wireless network, refer to the
HP Notebook Reference Guide and information and Web site links provided in Help and Support.
Using an Internet service provider (ISP) 15
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Connecting to an existing WLAN
1. Turn on the computer.
2. Be sure that the WLAN device is on.
3. Click the network icon in the notification area, at the far right of the taskbar.
4. Select a network to connect to.
5. Click Connect.
6. If required, enter the security key.
Setting up a new WLAN network
Required equipment:
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an
●
Internet service provider (ISP)
A wireless router (purchased separately) (2)
●
Your new wireless computer (3)
●
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of
modem you have.
The illustration shows an example of a completed WLAN network installation that is connected to the
Internet. As your network grows, additional wireless and wired computers can be connected to the
network to access the Internet.
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Configuring a wireless router
For help in setting up a WLAN, refer to the information provided by your router manufacturer or your
ISP.
The Windows operating system also provides tools to help you set up a new wireless network. To use
the Windows tools to set up your network, select Start > Control Panel > Network and Internet >
Network and Sharing Center > Set up a new connection or network > Set up a new network. Then
follow the on-screen instructions.
NOTE: It is recommended that you initially connect your new wireless computer to the router by using
the network cable provided with the router. When the computer successfully connects to the Internet,
you can disconnect the cable, and then access the Internet through your wireless network.
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always turn on security features to protect your
network from unauthorized access.
For information on protecting your WLAN, refer to the HP Notebook Reference Guide.
Connecting to a wireless network 17
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4 Keyboard and pointing devices
Using the keyboard
●
Using pointing devices
●
18 Chapter 4 Keyboard and pointing devices
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Using the keyboard
Using the action keys
Action keys are customized actions that are assigned to specific keys at the top of the keyboard. The
icons on the f1 through f12 keys represent the action key functions.
To use an action key, press and hold this key to activate the assigned function.
NOTE: The action key feature is enabled at the factory. You can disable this feature in Setup Utility.
If this feature is disabled in Setup Utility, you must press fn and an action key to activate the assigned
function.
Icon Key Description
f1 Opens Help and Support, which provides information about your Windows operating
system and computer, answers to questions and tutorials, and updates to your
computer.
Help and Support also provides automated troubleshooting and links to support
specialists.
f2 Decreases the screen brightness level incrementally when you hold down this key.
f3 Increases the screen brightness level incrementally when you hold down this key.
f4 Switches the screen image among display devices connected to the system. For
example, if a monitor is connected to the computer, pressing this key alternates the
screen image from computer display to monitor display to simultaneous display on both
the computer and the monitor.
Most external monitors receive video information from the computer using the external
VGA video standard. The switch screen image key can also alternate images among
other devices that are receiving video information from the computer.
f5 Opens a Web browser.
NOTE: Until you set up your Internet or network services, this key opens the Internet
Connection Wizard.
f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD.
f7 Plays, pauses, or resumes a track of an audio CD or a section of a DVD or a BD.
f8 Plays the next track of an audio CD or the next section of a DVD or a BD.
f9 Decreases speaker volume incrementally when you hold down this key.
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f10 Increases speaker volume incrementally when you hold down this key.
f11 Mutes or restores speaker sound.
f12 Turns the wireless feature on or off.
NOTE: This key does not establish a wireless connection. To establish a wireless
connection, a wireless network must also be set up.
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Using pointing devices
NOTE: In addition to the pointing devices included with your computer, you can use an external USB
mouse (purchased separately) by connecting it to one of the USB ports on the computer.
Setting pointing device preferences
Use Mouse Properties in Windows® to customize settings for pointing devices, such as button
configuration, click speed, and pointer options.
To access Mouse Properties, select Start > Devices and Printers. Then right-click the device
representing your computer, and select Mouse settings.
Using the TouchPad
Turning the TouchPad off and on
To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.
NOTE: The TouchPad light is off when the TouchPad is on.
Using pointing devices 21
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Navigating
To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go.
Selecting
Use the left and right TouchPad buttons like the corresponding buttons on an external mouse.
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Using TouchPad gestures
The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the
TouchPad at the same time.
NOTE: TouchPad gestures are not supported in all programs.
To view the demonstration of a gesture:
1. Click the Show hidden icons icon in the notification area, at the far right of the taskbar.
2.
Right-click the Synaptics Pointing Device icon
3. Click a gesture to activate the demonstration.
To turn the gestures on and off:
1. Click the Show hidden icons icon in the notification area, at the far right of the taskbar.
2.
Right-click the Synaptics Pointing Device icon
3. Select the check box next to the gesture that you want to turn on or off.
4. Click Apply, and then click OK.
, and then click TouchPad Properties.
, and then click TouchPad Properties.
Scrolling
Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers
slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right
motion.
NOTE: Scrolling speed is controlled by finger speed.
NOTE: Two-finger scrolling is enabled at the factory.
Using pointing devices 23
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Pinching/Zooming
Pinching allows you to zoom in or out on images or text.
Zoom in by placing two fingers together on the TouchPad, and then moving them apart.
●
Zoom out by placing two fingers apart on the TouchPad, and then moving them together.
●
NOTE: Pinching/zooming is enabled at the factory.
Rotating
Rotating allows you to rotate items such as photos. To rotate, anchor your left forefinger in the TouchPad
zone. Move the right forefinger around the anchored finger in a sweeping motion, moving from 12 o’clock
to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock to 12 o’clock.
NOTE: Rotating must be done within the TouchPad zone.
NOTE: Rotating is disabled at the factory.
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5 Maintenance
Inserting or removing the battery
●
Replacing or upgrading the hard drive
●
Adding or replacing memory modules
●
Inserting or removing the battery
NOTE: For additional information on using the battery, refer to the HP Notebook Reference Guide.
To insert the battery:
Insert the battery (1) into the battery bay, and then pivot the battery (2) downward until it is seated.
▲
The battery release latch (3) automatically locks the battery into place.
To remove the battery:
Inserting or removing the battery 25
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CAUTION: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work and initiate Hibernation or shut down the
computer through Windows before removing the battery.
1. Slide the battery release latch (1) to release the battery, and then pivot the battery (2) upward.
2. Remove the battery (3) from the computer.
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Replacing or upgrading the hard drive
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the
hard drive while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
Removing the hard drive
1. Save your work and shut down the computer.
2. Disconnect AC power and external devices connected to the computer.
3. Remove the battery.
4. With the hard drive bay toward you, loosen the 2 hard drive cover screws (1).
5. Lift the hard drive cover (2) away from the computer.
Replacing or upgrading the hard drive 27
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6. Disconnect the hard drive cable (1), and then lift the hard drive (2) out of the hard drive bay.
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Installing a hard drive
1. Lower the hard drive (1) into the hard drive bay, and then connect the hard drive cable (2).
2. Align the tabs on the hard drive cover (1) with the notches on the computer.
3. Close the cover (2).
4. Tighten the hard drive cover screws (3).
Replacing or upgrading the hard drive 29
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5. Replace the battery.
6. Reconnect AC power and external devices to the computer.
7. Turn on the computer.
Adding or replacing memory modules
The computer has two memory module slots. The capacity of the computer can be upgraded by adding
a memory module to the vacant expansion memory module slot or by upgrading the existing memory
module in the primary memory module slot.
WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord
and remove all batteries before installing a memory module.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any
procedure, ensure that you are discharged of static electricity by touching a grounded metal object.
NOTE: To use a dual-channel configuration when adding a second memory module, be sure that both
memory modules are identical.
To add or replace a memory module:
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory module
while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
1. Save your work and shut down the computer.
2. Disconnect AC power and external devices connected to the computer.
3. Remove the battery.
4. With the hard drive bay toward you, loosen the 2 memory module compartment cover screws (1).
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5. Lift the memory module compartment cover (2) away from the computer.
6. If you are replacing a memory module, remove the existing memory module:
a. Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of
the memory module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the
edges only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
Adding or replacing memory modules 31
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7. Insert a new memory module:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
a. Align the notched edge (1) of the memory module with the tab in the memory module slot.
b. With the memory module at a 45-degree angle from the surface of the memory module
compartment, press the module (2) into the memory module slot until it is seated.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges
of the memory module, until the retention clips snap into place.
CAUTION: To prevent damage to the memory module, be sure that you do not bend the
memory module.
8. Align the tabs on the memory module compartment cover (1) with the notches on the computer.
9. Close the cover (2).
32 Chapter 5 Maintenance
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10. Tighten the memory module compartment cover screws (3).
11. Replace the battery.
12. Reconnect AC power and external devices to the computer.
13. Turn on the computer.
Adding or replacing memory modules 33
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6 Backup and recovery
Restore
●
Creating restore media
●
Performing a system restore
●
Backing up and recovering your information
●
Your computer includes tools provided by the operating system and HP to help you safeguard your
information and restore it if ever needed.
This chapter provides information on the following topics:
Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature)
●
Performing a system restore (from the partition, recovery discs, or a recovery flash drive)
●
Backing up your information
●
Recovering a program or driver
●
34 Chapter 6 Backup and recovery
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Restore
In the event of hard drive failure, to restore your system to its factory image you will need a set of recovery
discs or a recovery flash drive that you can create using HP Recovery Manager. HP recommends that
you use this software to create either a set of recovery discs or a recovery flash drive immediately after
software setup.
If for some other reason you need to restore your system, this can be achieved using the HP Recovery
partition (select models only), without the need for recovery discs or a recovery flash drive. To check
for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click
Disk Management. If the recovery partition is present, a Recovery drive is listed in the window.
CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only software that was
preinstalled at the factory. Software not provided with this computer must be reinstalled manually.
NOTE: Recovery discs have been included if your computer does not have a recovery partition.
Creating restore media
HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that
you can restore your computer to its original factory state if the hard drive fails, or if for any reason you
cannot restore using the recovery partition tools. Create these discs or the flash drive after setting up
the computer for the first time.
NOTE: HP Recovery Manager allows the creation of only one set of recovery discs or one recovery
flash drive. Handle these discs or the flash drive carefully and keep them in a safe place.
NOTE: If your computer does not include an integrated optical drive, you can use an optional external
optical drive (purchased separately) to create recovery discs, or you can purchase recovery discs for
your computer from the HP Web site. If you use an external optical drive, it must be connected directly
to a USB port on the computer, not to a USB port on an external device, such as a USB hub.
Guidelines:
Purchase high-quality DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.
●
NOTE: Read-write discs, such as CD-RW, DVD±RW, double-layer DVD±RW, and BD-RE
(rewritable Blu-ray) discs, are not compatible with the Recovery Manager software.
The computer must be connected to AC power during this process.
●
Only one set of recovery discs or one recovery flash drive can be created per computer.
●
NOTE: If you are creating recovery discs, number each disc before inserting it into the optical
drive.
If necessary, you can exit the program before you have finished creating the recovery discs or
●
recovery flash drive. The next time you open Recovery Manager, you will be prompted to continue
the backup creation process.
To create a set of recovery discs or a recovery flash drive:
1. Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Media Creation.
2. Follow the on-screen instructions.
Restore 35
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Performing a system restore
HP Recovery Manager software allows you to repair or restore the computer to its original factory state.
HP Recovery Manager works from recovery discs or a recovery flash drive, or from a dedicated recovery
partition (select models only) on the hard drive.
NOTE: A system restore needs to be performed if the computer hard drive has failed or if all attempts
to correct any functional computer issues fail. A system restore should be used as a final attempt to
correct computer issues.
Note the following when performing a system restore:
You can restore only the system that you have previously backed up. HP recommends that you
●
use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon
as you set up the computer.
Windows has its own built-in repair features, such as System Restore. If you have not already tried
●
these features, try them before using HP Recovery Manager.
HP Recovery Manager restores only software that was preinstalled at the factory. Software not
●
provided with this computer must be downloaded from the manufacturer's Web site or reinstalled
from the disc provided by the manufacturer.
Restoring using the dedicated recovery partition (select models only)
When using the dedicated recovery partition, there is an option to back up pictures, music and other
audio, videos and movies, recorded TV shows, documents, spreadsheets and presentations, e-mails,
and Internet favorites and settings during this process.
To restore the computer from the recovery partition, follow these steps:
1. Access HP Recovery Manager in either of the following ways:
Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Manager.
●
– or –
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
●
Menu” message is displayed at the bottom of the screen. Then, press f11 while the “F11
(System Recovery)” message is displayed on the screen.
2. Click System Recovery in the HP Recovery Manager window.
3. Follow the on-screen instructions.
Restoring using the restore media
1. If possible, back up all personal files.
2. Insert the first recovery disc into the optical drive on your computer or an optional external optical
drive, and then restart the computer.
– or –
Insert the recovery flash drive into a USB port on your computer, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, the computer
boot order needs to be changed.
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3. Press f9 at system bootup.
4. Select the optical drive or the flash drive.
5. Follow the on-screen instructions.
Changing the computer boot order
To change the boot order for recovery discs:
1. Restart the computer.
2. Press esc while the computer is restarting, and then press f9 for boot options.
3. Select Internal CD/DVD ROM Drive from the boot options window.
To change the boot order for a recovery flash drive:
1. Insert the flash drive into a USB port.
2. Restart the computer.
3. Press esc while the computer is restarting, and then press f9 for boot options.
4. Select the flash drive from the boot options window.
Backing up and recovering your information
It is very important to back up your files and keep any new software in a safe place. As you add new
software and data files, continue to create backups on a regular basis.
How completely you are able to recover your system depends on how recent your backup is.
NOTE: A recovery from your most recent backup needs to be performed if the computer has a virus
attack or if any major system components fail. In order to correct computer issues, a recovery should
first be attempted before a system restore is attempted.
You can back up your information to an optional external hard drive, a network drive, or discs. Back up
your system at the following times:
At regularly scheduled times
●
TIP: Set reminders to back up your information periodically.
Before the computer is repaired or restored
●
Before you add or modify hardware or software
●
Guidelines:
Create system restore points using the Windows® System Restore feature, and periodically copy
●
them to an optical disc or an external hard drive. For more information on using system restore
points, refer to
Using Windows system restore points on page 38.
Store personal files in the Documents library and back up this folder periodically.
●
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings.
●
The screen shot can be a time-saver if you have to re-enter your preferences.
Backing up and recovering your information 37
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To create a screen shot:
1. Display the screen you want to save.
2. Copy the screen image:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3. Open a word-processing document, and then select Edit > Paste. The screen image is added to
the document.
4. Save and print the document.
Using Windows Backup and Restore
Guidelines:
Be sure that the computer is connected to AC power before you start the backup process.
●
Allow enough time to complete the backup process. Depending on file sizes, it may take over an
●
hour.
To create a backup:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to schedule and create a backup.
NOTE: Windows® includes the User Account Control feature to improve the security of the computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to Help and Support for more information.
Using Windows system restore points
A system restore point allows you to save and name a snapshot of your hard drive at a specific point in
time. You can then recover back to that point if you want to reverse subsequent changes.
NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since
the last restore point.
You also can create additional restore points to provide increased protection for your files and settings.
When to create restore points
Before you add or modify software or hardware
●
Periodically, whenever the computer is functioning optimally
●
NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration.
38 Chapter 6 Backup and recovery
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Create a system restore point
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System protection.
3. Click the System Protection tab.
4. Follow the on-screen instructions.
Restore to a previous date and time
To revert to a restore point (created at a previous date and time), when the computer was functioning
optimally, follow these steps:
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System protection.
3. Click the System Protection tab.
4. Click System Restore.
5. Follow the on-screen instructions.
Backing up and recovering your information 39
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7 Customer support
Contacting customer support
●
Labels
●
40 Chapter 7 Customer support
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Contacting customer support
If the information provided in this user guide, in the HP Notebook Reference Guide, or in Help and
Support does not address your questions, you can contact HP Customer Support at:
http://www.hp.com/go/contactHP
NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Here you can:
Chat online with an HP technician.
●
NOTE: When technical support chat is not available in a particular language, it is available in
English.
E-mail HP Customer Support.
●
Find HP Customer Support worldwide telephone numbers.
●
Locate an HP service center.
●
Contacting customer support 41
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Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer:
●
Serial number label—Provides important information, including the following:
Component
(1)
(2) Serial number (s/n)
(3) Part number/Product number (p/n)
(4) Warranty period
(5) Model description
Product name
Have this information available when you contact technical support. The serial number label is
affixed inside the battery bay.
Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the
●
Product Key to update or troubleshoot the operating system. The Microsoft Certificate of
Authenticity is located on the bottom of the computer.
Regulatory label—Provides regulatory information about the computer. The regulatory label is
●
affixed inside the battery bay.
Wireless certification label or labels (select models only)—Provide information about optional
●
wireless devices and the approval markings of some of the countries or regions in which the devices
have been approved for use. If your computer model includes one or more wireless devices, one
or more certification labels are included with your computer. You may need this information when
traveling internationally. Wireless certification labels are affixed inside the battery bay.
42 Chapter 7 Customer support
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8 Specifications
Input power
●
Operating environment
●
43
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Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC
power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a
standalone DC power source, it should be powered only with an AC adapter or a DC power source
supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications.
Input power Rating
Operating voltage and current 18.5 V dc @ 3.5 A - 65 W or 19 V dc @ 4.74 A - 90 W
DC plug of external HP power supply
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE: The computer operating voltage and current can be found on the system regulatory label.
44 Chapter 8 Specifications
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Operating environment
Factor Metric U.S.
Temperature
Operating (writing to optical disc)
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
5°C to 35°C 41°F to 95°F
10% to 90% 10% to 90%
-15 m to 3,048 m -50 ft to 10,000 ft
Operating environment 45
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Index
A
AC adapter light, identifying 9
action keys
decrease screen
brightness 19
Help and Support 19
identifying 7
increase screen brightness 19
next track 19
play, pause, resume 19
previous track 19
switch screen image 19
volume down 19
volume mute 20
volume up 20
Web browser 19
wireless 20
audio-in (microphone) jack,
identifying 10
audio-out (headphone) jack,
identifying 10
B
backing up
customized window, toolbar,
and menu bar settings 37
personal files 37
battery bay 13, 42
battery release latch 13
battery, replacing 25
Bluetooth label 42
buttons
left TouchPad 5
optical drive eject 9
power 6
right TouchPad 5
C
caps lock light, identifying 5
Certificate of Authenticity label 42
components
bottom 13
display 12
front 8
left side 10
right side 9
top 4
connector, power 9
D
DC plug of external HP power
supply 44
Digital Media Slot, identifying 11
E
esc key, identifying 7
external monitor port 10
F
f11 36
fn key, identifying 7
H
hard drive
installing 29
removing 27
hard drive bay, identifying 13
hard drive light 10
HDMI port, identifying 10
headphone (audio-out) jack 10
I
input power 44
integrated webcam light,
identifying 12
internal microphone,
identifying 12
Internet connection setup 16
ISP, using 15
J
jacks
audio-in (microphone) 10
audio-out (headphone) 10
network 10
RJ-45 (network) 10
K
keys
action 7
esc 7
fn 7
Windows applications 7
Windows logo 7
L
labels
Bluetooth 42
Microsoft Certificate of
Authenticity 42
regulatory 42
serial number 42
wireless certification 42
WLAN 42
latch, battery release 13
lights
AC adapter 9
caps lock 5
hard drive 10
optical drive 9
power 5, 11
webcam 12
wireless 5
M
memory module
inserting 32
removing 31
replacing 30
46 Index
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memory module compartment,
identifying 13
microphone (audio-in) jack,
identifying 10
Microsoft Certificate of Authenticity
label 42
mouse, external
setting preferences 21
N
network jack, identifying 10
O
operating environment 45
operating system
Microsoft Certificate of
Authenticity label 42
Product Key 42
optical drive eject button,
identifying 9
optical drive, identifying 9
P
pinching TouchPad gesture 24
pointing devices, setting
preferences 21
ports
external monitor 10
HDMI 10
USB 9, 10
power button, identifying 6
power connector, identifying 9
power lights, identifying 5, 11
Product Key 42
product name and number,
computer 42
rotating TouchPad gesture 24
S
scrolling TouchPad gesture 23
security cable slot, identifying 9
serial number 42
serial number, computer 42
setup of WLAN 16
slots
Digital Media 11
security cable 9
speakers, identifying 8
supported discs 35
system recovery 36
system restore points 38
T
TouchPad
buttons 5
using 21
TouchPad gestures
pinching 24
rotating 24
scrolling 23
zooming 24
TouchPad light 4
TouchPad on/off button 5
TouchPad zone, identifying 5
traveling with the computer 42
U
USB ports, identifying 9, 10
using system restore 38
V
vents, identifying 10, 13
wireless router, configuring 17
wireless setup 16
WLAN
connecting 16
protecting 17
WLAN antennas, identifying 12
WLAN device 42
WLAN label 42
Z
zooming TouchPad gesture 24
R
recovering from the dedicated
recovery partition 36
recovering from the recovery
discs 36
recovery discs 35
Recovery Manager 36
recovery, system 36
regulatory information
regulatory label 42
wireless certification labels 42
restore points 38
RJ-45 (network) jack,
identifying 10
W
Web browser action key 19
webcam light, identifying 12
webcam, identifying 12
Windows applications key,
identifying 7
Windows logo key, identifying 7
wireless certification label 42
wireless light 5
wireless module compartment,
identifying 13
wireless network (WLAN),
equipment needed 16
wireless network, connecting 15
Index 47
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