HP G4000 User Manual

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Setup and Support Guide

English

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademark credits

Microsoft and Windows are registered trademarks of Microsoft Corporation.

Contents

1 Get started ............................................................................................................4

Step 1. Check the box contents .............................................................................4

Step 2. Install the software ....................................................................................5

Step 3. Connect the TMA cable .............................................................................5

Step 4. Connect the power supply .........................................................................6

Step 5. Connect the USB cable .............................................................................6

Step 6. Test the installation ...................................................................................8

2 How to use the scanner ......................................................................................9

Where to get additional information .......................................................................9

HP Photosmart Windows software ........................................................................9

HP Photosmart Macintosh software ....................................................................10

Front panel and accessories overview ................................................................. 10

Front-panel buttons ......................................................................................10

Transparent materials adapter (TMA) ...........................................................10

3 Scanner installation troubleshooting ..............................................................12

Uninstall and reinstall the software ......................................................................12

Check the cables .................................................................................................13

4 Regulatory information and product specifications .......................................14

Scanner specifications .........................................................................................14

Transparent materials adapter (TMA) specifications ...........................................15

Environmental specifications ...............................................................................15

Recycle and restricted material information .........................................................15

Disposal of Waste Equipment by Users in Private Households in the

European Union ...................................................................................................16

5 Product support .................................................................................................17

Accessibility .........................................................................................................17

HP Scanjet Web site ............................................................................................17

Getting assistance ...............................................................................................18

6 Hewlett-Packard limited warranty statement ..................................................19

English

Setup and Support Guide

Get started

Follow these steps to set up the scanner:

Step 1. Check the box contents

Unpack the scanner hardware. Be sure to remove any shipping tape.

1 HP Scanjet G4010 or G4050 scanner

4 Setup and Support Guide (this book)

5 Scanning software CDs

6 TMA templates (HP Scanjet G4050 only)

USB cable

Power supply

HP Scanjet G4000 series

Step 2. Install the software

Caution If you are installing the software onto a Windows computer, do not

connect the USB cable to the computer yet. Install the scanning software before connecting the USB cable. If you are installing the software into a Macintosh computer, you can connect the USB cable either before or after installing the software.

1. Insert the HP Photosmart CD that came with the scanner into the computer CD drive.

For Windows installations: Wait for the installation dialog box to display. If the installation dialog box does not display after a few moments, see Scanner installation troubleshooting on page 12.

For Macintosh installations: Double-click on the CD icon that appears on the desktop, and then double click on the HP Scanjet Scanner Install icon to start the installation.

2. Click Install software to install the scanning software. Follow the onscreen instructions to complete the scanning software installation.

English

Step 3. Connect the TMA cable

➔

Connect the TMA cable from the lid to the scanner base.

Setup and Support Guide

Chapter 1

Step 4. Connect the power supply

The power supply has an attached cable that plugs into the back of the scanner.

The power supply also has an AC cable that is connected to the power supply on one end and plugged into a power outlet or surge protector on the other end.

1. Plug the AC cable into the back of the power supply.

2. Plug the other end of the AC cable into a power outlet or a surge protector.

Step 5. Connect the USB cable

Caution If you are installing in a Windows environment, be sure you install

the HP Photosmart software before connecting the scanner to your computer with the USB cable. See Step 2. Install the software on page 5. If you are installing in a Macintosh environment, you can connect the USB cable either before or after installing the software.

HP Scanjet G4000 series

Use the USB cable that came with the scanner to connect the scanner to the computer.

1. Connect the square end of the cable to the scanner.

2. Connect the rectangular end of the cable to the computer.

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Setup and Support Guide

Chapter 1

Step 6. Test the installation

1. Place a photo or document on the scanner glass as indicated by the reference mark on the scanner.

2. Press the Scan ( What are you scanning? dialog box appears. Follow the onscreen instructions to complete the scan. If you are scanning using Macintosh software, the HP Scan Pro application opens and a preview of the scan is displayed. When the preview is accepted, the scanned image is sent to the destination that has been selected in the scanner settings. If the What are you scanning? dialog box or the HP Scan Pro window does not appear, see Scanner installation troubleshooting on page 12.

) button. If you are scanning using Windows software, the

HP Scanjet G4000 series

How to use the scanner

This section presents an overview of the scanner and how to use it.

Where to get additional information

More information about the scanner and software can be found in the scanner Help file. If you have installed the HP Photosmart software that came with the scanner, double-click the HP Solution Center icon on your desktop, and then click Help and Support. Under the Documentation section, click Product Help.

To access an online version of the scanner user guide, click Start, point to Programs or All Programs, point to HP, Scanjet, G4000 series, and then click User Guide.

Macintosh users: For information about scanning procedures, open HP Device Manager, and then click on the question mark at the bottom of the dialog box.

HP Photosmart Windows software

When you install the HP Photosmart Windows software, two icons are added to your desktop. These icons open programs for scanning and editing your scans.

For information on how to use HP Solution Center and HP Photosmart software, see the scanner Help file. Double-click the HP Solution Center icon on your desktop, and then click Help and Support. Under the Documentation section, click Product

Help.

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To start a scan:

Double-click the HP Solution Center icon on the desktop, click the tab for the scanner, and then click the task you want to perform.

Note If the HP Solution Center icon is not available on the desktop, click

Start, point to Programs or All Programs, point to HP, and then click HP Solution Center.

Setup and Support Guide

HP Solution Center is the program that gets you started scanning pictures and documents. Use the HP Solution Center for all of the following:

● Perform scanning and copy functions

● Access help and troubleshooting information

● Access the HP Photosmart software to edit your scans

● Modify settings and preferences

HP Photosmart software is the program to use for manipulating, printing, archiving, and sharing your images after they have been scanned. You can get to the HP Photosmart software from the desktop icon or through HP Solution Center.

Chapter 2

HP Photosmart Macintosh software

When you install the HP scanning software on a Macintosh, two software programs are available in the Dock: HP Device Manager and HP Photosmart Studio. These programs are used for scanning and editing your scans.

HP Device Manager is the program that gets you started scanning pictures and documents. Use the Device Manager for all of the following:

● Perform scanning and copy functions

● Access help and troubleshooting information

● Access the HP Photosmart Studio to edit your scans

● Modify settings and preferences

HP Photosmart Studio is the program to use for manipulating, printing, archiving, and sharing your images after they have been scanned. You can open HP Photosmart Studio from the Dock, or from the HP Device Manager Applications menu.

Front panel and accessories overview

This section presents an overview of the scanner front panel and the transparent materials adapter (TMA).

Front-panel buttons

Icon Feature name Description

Scan button Scans pictures, graphics, documents, or objects.

Scan Film

button

Copy button Scans the item and sends it to the printer to make a

Scan to PDF

button

Note For more information on the default actions of these buttons in a

Macintosh environment, open HP Device Manager, and then click on the question mark at the bottom of the dialog box.

Scans transparent positives (such as 35 mm slides) and negatives. Scanning film requires that you use the transparent materials adapter (TMA) located on the underside of the scanner lid.

copy.

Scans one or more pages and saves them as a PDF file for sharing or storing.

Transparent materials adapter (TMA)

You can use the transparent materials adapter (TMA) to scan 35 mm slides or negatives. With the HP Scanjet G4050 TMA you can also scan medium- and largeformat film. For more information about the TMA, see the scanner user guide. For

HP Scanjet G4000 series

information about how to find the user guide, see Where to get additional information on page 9.

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Setup and Support Guide

Scanner installation troubleshooting

This section contains solutions for installation and setup problems.

Uninstall and reinstall the software

An incomplete software installation could cause the scanner not to be recognized or the software not to launch correctly. Try uninstalling and then reinstalling the HP Scanning software. To reinstall the HP Scanning software, you must have the HP Photosmart software CD.

Windows environment:

1. Click Start, click Settings, and then click Control Panel (in Windows XP, click Start, and then click Control Panel).

2. Click Add/Remove Programs (in Windows XP, this is called Add or Remove Programs) and then select HP Scanjet G4000 series.

3. Click Remove.

4. Click Add/Remove Programs (in Windows XP, this is called Add or Remove Programs) and then select the HP Photosmart software.

5. Click Remove.

6. Unplug the scanner USB cable from the computer.

7. Reinstall the software, using the HP Photosmart software CD that came with your scanner. When you insert the CD, an installation interface launches automatically. Choose the HP Photosmart software to install.

8. Reconnect the scanner USB cable after the software is installed. For more information see Step 5. Connect the USB cable on page 6.

Macintosh environment:

1. Go to Applications/Hewlett-Packard and open HP Uninstaller.

Note You must have administrative privileges in order to uninstall the

software.

2. When prompted, type your username and password. The HP Uninstaller window opens and displays the products that are available to be uninstalled.

3. Select the G4000 series product and click Next.

4. Follow the onscreen instructions to complete the uninstall process.

5. Reinstall the software, using the HP software CD that came with your scanner. After inserting the CD, click on the CD icon that appears on your desktop to begin the installation.

HP Scanjet G4000 series

+ 30 hidden pages