HP Deskjet F4200 All-in-One series
Windows Help
HP Deskjet F4200 All-in-One series
Contents
1 HP Deskjet F4200 All-in-One series Help...............................................................................7
2 HP All-in-One overview
The HP All-in-One at a glance....................................................................................................9
Control panel buttons...............................................................................................................10
Status light overview.................................................................................................................12
Use the HP Photosmart software.............................................................................................13
3 Find more information............................................................................................................15
4 How do I?.................................................................................................................................17
5 Connection information
Supported connection types.....................................................................................................19
Use printer sharing...................................................................................................................19
6 Load originals and load paper
Load originals...........................................................................................................................21
Choose papers for printing and copying...................................................................................21
Recommended papers for printing and copying.................................................................22
Recommended papers for printing only..............................................................................23
Papers to avoid...................................................................................................................23
Load paper...............................................................................................................................24
Load full-size paper............................................................................................................24
Load photo paper...............................................................................................................26
Load index cards................................................................................................................27
Load envelopes..................................................................................................................28
Load other types of paper...................................................................................................29
Contents
7 Print from your computer
Print from a software application..............................................................................................31
Make the HP All-in-One the default printer...............................................................................32
Change the print settings for the current job............................................................................32
Set the paper size...............................................................................................................32
Set the paper type for printing............................................................................................33
View the print resolution.....................................................................................................33
Change the print speed or quality.......................................................................................34
Change the page orientation..............................................................................................34
Scale the document size....................................................................................................35
Change the saturation, brightness, or color tone................................................................35
Preview your print job.........................................................................................................35
Change the default print settings..............................................................................................36
Printing shortcuts......................................................................................................................36
Create printing shortcuts....................................................................................................37
Delete printing shortcuts.....................................................................................................37
1
Perform special print jobs.........................................................................................................38
Print a borderless image.....................................................................................................38
Print a photo on plain paper...............................................................................................39
Print a photo on photo paper..............................................................................................40
Print using Maximum dpi....................................................................................................41
Print on both sides of the page...........................................................................................42
Print a multiple-page document as a booklet.....................................................................43
Print multiple pages on a single sheet................................................................................46
Print a multiple-page document in reverse order................................................................47
Contents
Reverse an image for iron-on transfers..............................................................................48
Print on transparencies.......................................................................................................48
Print a group of addresses on labels or envelopes............................................................49
Print a poster......................................................................................................................50
Print a Web page................................................................................................................50
Stop a print job.........................................................................................................................51
Resume a print job...................................................................................................................52
8 Use the copy features
Make a copy.............................................................................................................................55
Choose a layout........................................................................................................................55
Set the copy paper type............................................................................................................57
Perform special copy jobs........................................................................................................58
Make a Fast copy...............................................................................................................58
Make multiple copies of the same original..........................................................................59
Make a borderless copy of a photo....................................................................................59
Copy a two-page black-and-white document.....................................................................60
Stop copying.............................................................................................................................61
9 Use the scan features
Scan an original........................................................................................................................63
Edit a scanned image...............................................................................................................65
Edit a scanned document.........................................................................................................65
Stop scanning...........................................................................................................................65
10 Maintain the HP All-in-One
Clean the HP All-in-One...........................................................................................................67
Clean the exterior...............................................................................................................67
Clean the glass...................................................................................................................67
Clean the lid backing..........................................................................................................68
Print a self-test report...............................................................................................................69
2
Contents
Work with print cartridges.........................................................................................................69
Handle the print cartridges.................................................................................................70
Check the estimated ink levels...........................................................................................71
Choose the right print cartridges........................................................................................71
Replace the print cartridges................................................................................................72
Use ink-backup mode.........................................................................................................75
Ink-backup mode output...............................................................................................76
Exit ink-backup mode...................................................................................................76
Store the print cartridges....................................................................................................76
Align the print cartridges.....................................................................................................76
Clean the print cartridges...................................................................................................77
Clean the print cartridge contacts.......................................................................................78
Clean the area around the ink nozzles...............................................................................80
Remove ink from your skin and clothing.............................................................................82
11 Shop for ink supplies.............................................................................................................83
12 Troubleshooting
View the Readme file................................................................................................................85
Hardware setup troubleshooting...............................................................................................85
The product will not turn on................................................................................................86
Software installation troubleshooting........................................................................................90
Uninstall and reinstall the software.....................................................................................93
Paper jams................................................................................................................................94
Information on paper..........................................................................................................96
Print cartridge troubleshooting..................................................................................................96
Information on print cartridges............................................................................................97
Resolving print cartridge problems.....................................................................................98
Resolving print cartridge error messages...........................................................................98
Print quality troubleshooting...................................................................................................100
Wrong, inaccurate, or bleeding colors..............................................................................102
Ink is not filling the text or graphics completely................................................................104
The printout has a horizontal band of distortion near the bottom of a borderless
print...................................................................................................................................106
Printouts have horizontal streaks or lines.........................................................................107
Printouts are faded or have dull colors.............................................................................109
Printouts seem blurry or fuzzy..........................................................................................111
Printouts are slanted or skewed.......................................................................................112
Ink streaks on the back of the paper................................................................................113
Print troubleshooting...............................................................................................................114
Envelopes print incorrectly...............................................................................................114
Borderless printing produces unexpected results.............................................................115
The product is not responding..........................................................................................116
The product prints meaningless characters......................................................................119
Nothing happens when I try to print..................................................................................119
The margins are not printing as expected........................................................................122
Text or graphics are cut off at the edge of the page.........................................................123
A blank page came out while printing...............................................................................125
Contents
3
Contents
Copy troubleshooting..............................................................................................................127
Nothing happens when I try to copy.................................................................................127
Parts of the original do not appear or are cut off..............................................................128
The printout is blank.........................................................................................................130
A borderless copy has white space around the edges.....................................................131
Scan troubleshooting..............................................................................................................131
Scan fails..........................................................................................................................132
Text is incorrect or missing...............................................................................................134
Errors......................................................................................................................................135
Flashing lights...................................................................................................................136
Product messages............................................................................................................139
Mechanism error.........................................................................................................140
Scan errors.................................................................................................................141
Unable to print............................................................................................................155
Product might not be correctly installed......................................................................160
Product was not found................................................................................................164
Product could not find available scan destinations.....................................................168
Error occurred while communicating with the product................................................170
File messages...................................................................................................................174
Supported file types for the HP All-in-One..................................................................175
General user messages...................................................................................................175
Cannot crop................................................................................................................176
Paper messages...............................................................................................................177
Out of paper................................................................................................................178
Power and connection messages.....................................................................................182
Communication test failed..........................................................................................183
Two-way communication lost......................................................................................184
Print cartridge messages..................................................................................................185
The print carriage is stalled........................................................................................187
Need alignment or alignment failed............................................................................191
Print cartridges missing or not detected.....................................................................193
Incompatible print cartridges......................................................................................197
Print cartridge problem...............................................................................................200
13 HP warranty and support
Warranty.................................................................................................................................207
Print cartridge warranty information........................................................................................207
Support process.....................................................................................................................207
Before you call HP customer support.....................................................................................208
HP support by phone..............................................................................................................208
Phone support period.......................................................................................................209
Placing a call....................................................................................................................209
After the phone support period.........................................................................................209
Additional warranty options....................................................................................................209
HP Quick Exchange Service (Japan).....................................................................................210
HP Korea customer support...................................................................................................210
Prepare the product for shipment...........................................................................................211
Pack the product.....................................................................................................................211
14 Technical information
Specifications.........................................................................................................................213
4
Contents
Notice to Windows 2000 users...............................................................................................214
Environmental product stewardship program.........................................................................214
Paper use.........................................................................................................................215
Plastics.............................................................................................................................215
Material safety data sheets...............................................................................................215
Recycling program............................................................................................................215
HP inkjet supplies recycling program...............................................................................215
Energy Star® notice.........................................................................................................215
Disposal of waste equipment by users in private households in the European
Union................................................................................................................................216
Regulatory notices..................................................................................................................216
FCC statement..................................................................................................................217
Notice to users in Korea...................................................................................................217
VCCI (Class B) compliance statement for users in Japan................................................218
Notice to users in Japan about the power cord................................................................218
Noise emission statement for Germany...........................................................................218
Toxic and hazardous substance table..............................................................................218
HP Deskjet F4200 All-in-One series declaration of conformity.........................................219
Index............................................................................................................................................221
Contents
5
Contents
6
1 HP Deskjet F4200 All-in-
One series Help
For information about the HP All-in-One, see:
•
HP All-in-One overview
Find more information
•
How do I?
•
Connection information
•
Load originals and load paper
•
Print from your computer
•
Use the copy features
•
Use the scan features
•
Maintain the HP All-in-One
•
Shop for ink supplies
•
HP warranty and support
•
Technical information
•
NOTE: If you are using the product with a Windows 2000 computer, some features
may not be available. For more information, see
Notice to Windows 2000 users.
HP Deskjet F4200 All-in-One series
Help
HP Deskjet F4200 All-in-One series Help 7
HP Deskjet F4200 All-in-One series
Help
Chapter 1
8 HP Deskjet F4200 All-in-One series Help
2 HP All-in-One overview
The HP Deskjet F4200 All-in-One series is a versatile device that enables easy-to-use
copying, scanning, and printing.
Copy
The HP All-in-One allows you to produce high-quality color and black-and-white copies
on a variety of paper types. You can enlarge or reduce the size of an original to fit a
specific paper size, adjust the copy quality, and make high-quality copies of photos.
Scan
Scanning is the process of converting text and pictures into an electronic format for your
computer. You can scan almost anything (photos, magazine articles, and text documents)
on the HP All-in-One.
Print from your computer
The HP All-in-One can be used with any software application that allows printing. You
can print a range of projects, such as borderless images, newsletters, greeting cards,
iron-on transfers, and posters.
This section contains the following topics:
•
The HP All-in-One at a glance
Control panel buttons
•
Status light overview
•
Use the HP Photosmart software
•
The HP All-in-One at a glance
HP All-in-One overview
HP All-in-One overview 9
Chapter 2
Label Description
1 Control panel
2 Front access door
3 Paper-width guide
4 Input tray
5 Tray extender
6 Print cartridge door
7 Glass
8 Lid backing
9 Rear access door
10 Rear USB port
11 Power connection
* Use only with the power adapter supplied by HP.
Control panel buttons
*
HP All-in-One overview
10 HP All-in-One overview
Label Icon Name and Description
1 Ink Level lights: Show ink level information for each print cartridge, four for
2 Scan: Starts scanning the original currently on the glass. A Scan button
3 Paper Selection: Changes the paper type setting to either plain or photo
4 Enlarge/Fit to Page: Scales the original to the maximum size to fit within the
5 Start Copy Black: Starts a black-and-white copy job.
the tri-color cartridge and four for the black cartridge.
Check Print Cartridge lights: Indicates the need to reinsert the specified print
cartridge, replace the print cartridge, or close the print cartridge door. The
Black light indicates that the problem is with the black print cartridge, and
the Color light indicates that the problem is with the tri-color print cartridge.
press is ignored if the HP All-in-One is busy with any other job. The Scan
button functions only when the computer is on.
paper. Make sure the appropriate paper type is loaded in the input tray. The
default paper type setting is Plain.
The Paper Selection lights indicate the currently selected paper size and
type:
Plain: Letter and A4 paper
•
Photo (Large): Letter and A4 photo paper
•
Photo (Small): 10 x 15 cm (4 x 6 inch), A6, or L photo paper
•
margins of the selected paper size for copying.
Press this button multiple times to specify multiple black copies. The printer
will start printing shortly after the number of copies have been selected. The
number of copies to be printed is shown to the right of this button.
TIP: The maximum number of copies you can make using the control panel
is 9 (varies by model). To make more copies at once, use the HP Software.
When initiating multiple copies of an original from the software, only the last
digit of the number of copies is represented on the control panel. For
example, if you are making 25 copies, the number 5 appears on the display.
6 Start Copy Color: Starts a color copy job.
Press this button multiple times to specify multiple color copies. The printer
will start printing shortly after the number of copies have been selected. The
number of copies to be printed is shown to the right of this button.
TIP: The maximum number of copies you can make using the control panel
is 9 (varies by model). To make more copies at once, use the HP Software.
When initiating multiple copies of an original from the software, only the last
digit of the number of copies is represented on the control panel. For
example, if you are making 25 copies, the number 5 appears on the display.
7 Resume: Instructs the HP All-in-One to continue after a problem is solved.
A blinking Resume light next to the Resume button indicates the need to
load paper or clear a paper jam.
8 Cancel: Stops a print, copy, or scan job.
9 On: Turns the HP All-in-One on or off. The On button is lit when the HP All-
in-One is powered on. The light blinks while performing a job.
Control panel buttons 11
HP All-in-One overview
Chapter 2
(continued)
Label Icon Name and Description
When the HP All-in-One is off, a minimal amount of power is still used by the
product. To completely disconnect the power supply to the HP All-in-One,
turn the product off, and then unplug the power cord.
CAUTION: Before you unplug the power cord, you must press the On
button and allow the HP All-in-One to turn itself off. This prevents the print
cartridges from drying out.
Status light overview
Several indicator lights inform you of the status of the HP All-in-One.
HP All-in-One overview
Label Description
1 Ink Level lights
2 Check Print Cartridge lights
3 Paper Selection lights (for the Paper Selection
4 Enlarge/Fit to Page light
5 Resume light
6 On light
12 HP All-in-One overview
button)
The following table describes common situations and explains what the lights mean.
Light status What it means
All lights are off. The HP All-in-One is turned off. Press the On button to turn on the
The On light and one of the Paper
Selection lights are on.
The On light is blinking. The HP All-in-One is busy printing, scanning, copying, or aligning the
The On light blinks quickly for 3
seconds and then is on steady.
The On light blinks for 20 seconds
and then is steady.
The Resume light is blinking.
The Check Print Cartridge light is
blinking.
The On, Resume, and Check Print
Cartridge lights are blinking.
All lights are blinking. The HP All-in-One has a fatal error.
product.
The HP All-in-One is ready for printing, scanning, or copying.
print cartridges.
You pressed a button while the HP All-in-One is already busy printing,
scanning, copying, or aligning the print cartridges.
You pressed the Scan button and there was no response from the
computer.
The HP All-in-One is out of paper.
•
The HP All-in-One has a paper jam.
•
The print cartridge door is open.
•
The print cartridges are missing or not seated correctly.
•
The tape was not removed from the print cartridge.
•
The print cartridge is not intended for use in this HP All-in-One.
•
The print cartridge might be defective.
•
Scanner failure. For more information, see Scan fails.
Turn off the HP All-in-One, then turn it on again. If the problem persists,
contact HP Support.
NOTE: HP All-in-One will still operate as a printer.
1. Turn off the product.
2. Unplug the power cord.
3. Wait a minute, then plug the power cord back in.
4. Turn on the product.
If the problem persists, contact HP Support.
Use the HP Photosmart software
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving and
viewing your photos.
For more information on using the HP Photosmart Software:
• Check the Contents panel on the left. Look for the HP Photosmart Software Help
contents book at the top.
• If you do not see the HP Photosmart Software Help contents book at the top of the
Contents panel, access the software help through the HP Solution Center.
HP All-in-One overview
Use the HP Photosmart software 13
Chapter 2
NOTE: The HP Photosmart software supports the following file formats: BMP, DCX,
FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG
HP All-in-One overview
14 HP All-in-One overview
3 Find more information
You can access a variety of resources, both printed and onscreen, that provide
information about setting up and using the HP All-in-One.
Setup Guide
The Setup Guide provides instructions for setting up the HP All-in-One and
installing software. Make sure you follow the steps in the Setup Guide in order.
If you have problems during setup, check the Setup Guide for troubleshooting
information, or see
Basics Guide
The Basics Guide contains an overview of the HP All-in-One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical
information.
HP Photosmart animations
The HP Photosmart animations, located in the relevant sections of the onscreen
Help, show you how to complete key tasks on the HP All-in-One. You will learn
how to load paper and other media, replace the print cartridges, and scan
originals.
Onscreen Help
The onscreen Help provides detailed instructions on using all features of the
HP All-in-One.
The How Do I? topic provides links so you can quickly find information on
•
performing common tasks.
The The HP All-in-One overview topic provides general information about
•
the main features of the HP All-in-One.
The Troubleshooting topic provides information about resolving errors
•
you might encounter with the HP All-in-One.
Readme
The Readme file contains the most recent information which might not be found
in other publications.
Install the software to access the Readme file. For more information, see
the Readme file.
www.hp.com/support If you have Internet access, you can get help and support from the HP Web
site. This Web site offers technical support, drivers, supplies, and ordering
information.
Troubleshooting in this onscreen Help.
View
Find more information 15
Find more information
Chapter 3
Find more information
16 Find more information
4 How do I?
This section contains links to commonly performed tasks, such as printing photos and
optimizing your print jobs.
•
How do I change the print settings?
How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?
•
How do I load envelopes?
•
How do I scan using the control panel?
•
How do I get the best print quality?
•
How do I print on both sides of the paper?
•
How do I replace the print cartridges?
•
How do I align the print cartridges?
•
How do I clear a paper jam?
•
How do I?
How do I? 17
Chapter 4
How do I?
18 How do I?
5 Connection information
The HP All-in-One comes equipped with a USB port so you can connect directly to a
computer using a USB cable. You can also share the product over an existing home
network.
This section contains the following topics:
•
Supported connection types
Use printer sharing
•
Supported connection types
The following table contains a list of supported connection types.
Description Recommended number
of connected
computers for best
performance
USB connection One computer connected
with a USB cable to the
rear USB 2.0 high-speed
peripheral connection
port on the HP All-in-One.
Printer sharing Up to five.
The host computer must
be on at all times in order
to print from the other
computers.
Use printer sharing
If your computer is on a network, and another computer on the network has an HP Allin-One connected to it by a USB cable, you can print to that printer using printer sharing.
The computer directly connected to the HP All-in-One acts as the host for the printer and
has full software functionality. The other computer, which is referred to as a client, has
access only to the print features. You must perform other functions from the host
computer or from the control panel on the HP All-in-One.
To enable printer sharing on a Windows computer
▲ Refer to the user guide that came with your computer or see the Windows onscreen
Help.
Supported software
features
All features are
supported.
All features resident on
the host computer are
supported. Only printing
is supported from the
other computers.
Setup instructions
Follow the Setup Guide
for detailed instructions.
Follow the instructions in
Use printer sharing.
Connection information
Connection information 19
Connection information
Chapter 5
20 Connection information
6 Load originals and load paper
You can load many different types and sizes of paper in the HP All-in-One, including letter
or A4 paper, photo paper, transparencies, business cards, and envelopes.
This section contains the following topics:
•
Load originals
Choose papers for printing and copying
•
Load paper
•
Load originals
You can copy or scan business cards, photo paper, letter- or A4-size originals by loading
them on the glass.
To load an original on the glass
1. Lift the lid to the open position.
2. Load your original print side down on the right front corner of the glass.
TIP: For more help on loading an original, see the engraved guide below the
glass.
TIP: To get the correct copy size, make sure that there is no tape or other foreign
object on the glass. For more information on copy sizes and layouts, see
a layout.
Choose
3. Close the lid.
Choose papers for printing and copying
You can use different types and sizes of paper in the HP All-in-One. Review the following
recommendations to get the best printing and copying quality. Whenever you change
Load originals and load paper 21
Load originals and load paper
Chapter 6
paper types, remember to change the paper type settings. For more information, see Set
the paper type for printing.
This section contains the following topics:
•
Recommended papers for printing and copying
Recommended papers for printing only
•
Papers to avoid
•
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing. If you are printing photos, for example,
load HP Premium or HP Premium Plus photo paper in the input tray.
The following is a list of HP papers you can use for copying and printing. Depending on
your country/region, some of these papers might not be available.
HP Advanced Photo Paper or HP Photo Paper
HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that
features an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inch, and 10 x 15
cm (4 x 6 inch) (with or without tabs) for printing or copying photos from the product. HP
Advanced Photo Paper is marked on the nonprinting corners with the following symbol.
Load originals and load paper
HP Premium Inkjet Transparency Film
HP Premium Inkjet Transparency Film make your color presentations vivid and even more
impressive. This film is easy to use and handle and dries quickly without smudging.
HP Premium Inkjet Paper
HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A
smooth, matte finish makes it ideal for your highest-quality documents.
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
enough for two-sided color usage with no show-through, which makes it ideal for
newsletters, reports, and flyers.
22 Load originals and load paper
HP All-in-One Paper or HP Printing Paper
• HP All-in-One Paper is specifically designed for HP All-in-One products. It has an
extra bright blue-white shade that produces sharper text and richer colors than
ordinary multifunction papers.
• HP Printing Paper is a high-quality multifunction paper. It produces documents that
look and feel more substantial than documents printed on standard multipurpose or
copy paper.
To order HP papers and other supplies, go to
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Recommended papers for printing only
Certain papers are supported only when you start the print job from your computer. The
following list provides information about these papers.
If you want the best print quality, HP recommends using HP papers. Using paper that is
too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause
paper jams. Using paper that has a heavy texture or does not accept ink can cause printed
images to smear, bleed, or not fill in completely.
Depending on your country/region, some of these papers might not be available.
HP Iron-On Transfers
HP Iron-On Transfers (for color fabrics or for light or white fabrics) are the ideal solution
for creating custom T-shirts from your digital photos.
www.hp.com/buy/supplies. If prompted,
HP Brochure & Flyer Paper
HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both
sides for two-sided use. They are the perfect choice for near-photographic reproductions
and business graphics for report covers, special presentations, brochures, mailers, and
calendars.
HP Premium Presentation Paper
HP Premium Presentation Paper gives your presentation a quality look and feel.
To order HP papers and other supplies, go to
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Papers to avoid
Using paper that is too thin or too thick, paper that has a slick texture, or paper that
stretches easily can cause paper jams. Using paper that has a heavy texture or does not
accept ink can cause printed images to smear, bleed, or not fill in completely.
www.hp.com/buy/supplies. If prompted,
Choose papers for printing and copying 23
Load originals and load paper
Chapter 6
NOTE: For a complete list of supported media sizes, see the printer software.
Papers to avoid for all print and copy jobs
• Any size paper other than those listed in the printer software.
• Paper with cutouts or perforations (unless specifically designed for use with HP inkjet
devices).
• Highly textured stock, such as linen. It might not print evenly, and the ink can bleed
into these papers.
• Extremely smooth, shiny, or coated papers not specifically designed for the HP All-
in-One. They can jam the HP All-in-One or repel the ink.
• Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck,
and the ink is more likely to smear.
• Envelopes with clasps or windows. They can get stuck in the rollers and cause paper
jams.
• Banner paper.
Additional papers to avoid when copying
• Envelopes.
• Transparency film other than HP Premium Inkjet Transparency Film or HP Premium
Plus Inkjet Transparency Film.
• Iron-On Transfers.
• Greeting card paper.
Load paper
Load originals and load paper
Load full-size paper
24 Load originals and load paper
This section describes the procedure for loading different types and sizes of paper into
the HP All-in-One for your copies or printouts.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the HP All-in-One.
This section contains the following topics:
•
Load full-size paper
Load photo paper
•
Load index cards
•
Load envelopes
•
Load other types of paper
•
You can load many types of letter or A4 paper into the input tray of the HP All-in-One.
To load full-size paper
1. Pull out the tray extension.
NOTE: When you use legal-size paper, leave the tray extender closed.
2. Slide the paper-width guide to its outermost position.
3. Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack are the same size and type.
Load paper 25
Load originals and load paper
Chapter 6
4. Insert the stack of paper into the input tray with the short edge forward. Ensure that
the side you want to print on faces down. Slide the stack of paper toward the product
until it stops.
CAUTION: Make sure that the product is idle and silent when you load paper
into the input tray. If the product is servicing the print cartridges or otherwise
engaged in a task, you could push the paper too far forward, causing the product
to eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the side you
want to print on facing down. For more help on loading full-size paper and
letterhead, refer to the diagram engraved in the base of the input tray.
5. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input tray
and is no higher than the top of the paper-width guide.
Load originals and load paper
Load photo paper
You can load up to 216 x 279 mm (8.5 x 11 inch) photo paper into the input tray of the
product. For best results, use HP Advanced Photo Paper.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the HP All-in-One.
26 Load originals and load paper
To load photo paper in the input tray
1. Remove all paper from the input tray.
2. Insert the stack of photo paper into the far-right side of the input tray with the print
side or glossy side down and short edge forward. Slide the stack of photo paper
toward the product until it stops.
TIP: For more help on loading small-size photo paper, refer to the guides
engraved in the base of the input tray for loading photo paper.
3. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input tray
and is no higher than the top of the paper-width guide.
For best results, set the paper type before copying or printing.
Related topics
•
Recommended papers for printing and copying
View the print resolution
•
Set the copy paper type
•
Load index cards
You can load index cards into the input tray of the HP All-in-One to print notes, recipes,
and other text.
For best results, set the paper type before copying or printing.
NOTE: The HP All-in-One leaves a 1.2 cm (0.5 inch) border on one short edge.
Before printing many cards, print one test card to make sure that the border does not
crop your text.
Load originals and load paper
Load paper 27
Chapter 6
To load index cards in the input tray
1. Remove all paper from the input tray.
2. Insert the stack of cards vertically (short edge facing outwards), with the side you
want to print on facing down, into the far-right side of the input tray. Slide the stack of
cards forward until it stops.
3. Slide the paper-width guide inward against the stack of cards until it stops.
Do not overload the input tray; make sure the stack of cards fits within the input tray
and is no higher than the top of the paper-width guide.
For best results, set the paper type before copying or printing.
Related topics
•
Load photo paper
View the print resolution
•
Set the copy paper type
•
Load envelopes
Load originals and load paper
You can load one or more envelopes into the input tray of the HP All-in-One. Do not use
shiny or embossed envelopes or envelopes that have clasps or windows.
NOTE: For specific details on how to format text for printing on envelopes, consult
the help files in your word processing software. For best results, consider using a label
for the return address on envelopes.
28 Load originals and load paper
To load envelopes
1. Remove all paper from the input tray.
2. Insert one or more envelopes into the far-right side of the input tray, with the envelope
flaps on the left and facing up. Slide the stack of envelopes forward until it stops.
TIP: To avoid paper jams, tuck the flap inside each envelope.
TIP: For more help on loading envelopes, refer to the diagram engraved in the
base of the input tray.
3. Slide the paper-width guide inward against the stack of envelopes until it stops.
Do not overload the input tray; make sure the stack of envelopes fits within the input
tray and is not higher than the top of the paper-width guide.
Load other types of paper
The following papers require extra attention to load them properly.
NOTE: Not all paper sizes and paper types are available with all the functions on
the HP All-in-One. Some paper sizes and paper types can only be used if you are
starting a print job from the Print dialog box in a software application. They are not
available for copying. Papers that are only available for printing from a software
application are indicated as such.
HP Premium Inkjet Transparency Film
▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on
top and is going into the input tray first.
NOTE: The HP All-in-One cannot automatically detect the paper type. For best
results, set the paper type to transparency film in the software before printing onto
transparency film.
HP Iron-On Transfers (for printing only)
1. Flatten the transfer sheet completely before using it; do not load curled sheets.
TIP: To prevent curling, keep transfer sheets sealed in the original package until
you are ready to use them.
2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually
feed one sheet at a time into the input tray with the blue stripe facing up.
Load paper 29
Load originals and load paper
Chapter 6
For best results, set the paper type before copying or printing.
Related topics
Load photo paper
•
Set the paper type for printing
•
Set the copy paper type
•
Load originals and load paper
30 Load originals and load paper
7 Print from your computer
The HP All-in-One can be used with any software application that allows printing. You
can print a range of projects, such as borderless images, newsletters, greeting cards,
iron-on transfers, and posters.
This section contains the following topics:
•
Print from a software application
Make the HP All-in-One the default printer
•
Change the print settings for the current job
•
Change the default print settings
•
Printing shortcuts
•
Perform special print jobs
•
Stop a print job
•
Resume a print job
•
Print from a software application
Most print settings are automatically handled by the software application. You need to
change the settings manually only when you change print quality, print on specific types
of paper or transparency film, or use special features.
To print from a software application
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
NOTE: When printing a photo, you must select options for the specific photo
paper and photo enhancement.
5. Select the appropriate options for your print job by using the features available in the
Advanced, Printing Shortcuts, Features, and Color tabs.
TIP: You can easily select the appropriate options for your print job by choosing
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of
print task in the Printing Shortcuts list. The default settings for that type of print
task are set and summarized on the Printing Shortcuts tab. If necessary, you
can adjust the settings here and save your custom settings as a new printing
shortcut. To save a custom printing shortcut, select the shortcut and click Save
As. To delete a shortcut, select the shortcut and click Delete.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print from your computer 31
Print
Chapter 7
Make the HP All-in-One the default printer
You can set the HP All-in-One as the default printer to use from all software applications.
This means that the HP All-in-One is automatically selected in the printer list when you
select Print from the File menu in a software application. The default printer is
automatically selected when you click the Print button in the toolbar of most software
applications. For more information, see the Windows Help.
Change the print settings for the current job
You can customize the print settings of the HP All-in-One to handle nearly any print task.
This section contains the following topics:
•
Set the paper size
Set the paper type for printing
•
View the print resolution
•
Change the print speed or quality
•
Change the page orientation
•
Scale the document size
•
Change the saturation, brightness, or color tone
•
Preview your print job
•
Set the paper size
The paper size setting helps the HP All-in-One determine the printable area on the page.
Some of the paper size choices have a borderless equivalent, which allows you to print
to the top, bottom, and side edges of the paper.
Usually, you set the paper size in the software application you used to create your
document or project. However, if you are using custom-size paper, or if you cannot set
the paper size from your software application, you can change the paper size in the
Properties dialog box before printing.
To set the paper size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing Options area, click the appropriate paper size from the Size list.
The following table lists the suggested paper size settings for the different types of
paper you can load in the input tray. Make sure to look at the long list of choices in
Print
32 Print from your computer
the Size list to see if a defined paper size already exists for the type of paper you are
using.
Paper type Suggested paper size settings
Copier, multi-purpose, or
plain papers
Envelopes Appropriate listed envelope size
Greeting-card papers Letter or A4
Index cards Appropriate listed card size (if listed sizes are not appropriate,
Inkjet papers Letter or A4
Iron-on T-shirt transfers Letter or A4
Labels Letter or A4
Legal Legal
Letterhead Letter or A4
Panorama photo paper Appropriate listed panorama size (if listed sizes are not
Photo papers 10 x 15 cm (4 x 6 inch), L, 216 x 279 mm (8.5 x 11 inch), letter,
Transparency films Letter or A4
Custom-size papers Custom paper size
Set the paper type for printing
If you print on special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality, you can set the paper type manually.
Letter or A4
you can specify a custom paper size)
appropriate, you can specify a custom paper size)
A4, or an appropriate listed size
To set the paper type for printing
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More.
7. Select the type of paper that you have loaded, and then click OK.
View the print resolution
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
Print
Change the print settings for the current job 33
Chapter 7
To view the print resolution
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
7. In the Paper Type drop-down list, select the type of paper that you have loaded.
8. Click the Resolution button to view the print resolution dpi.
Change the print speed or quality
The HP All-in-One automatically chooses a print quality and speed setting depending on
the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
To select a print speed or quality
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
NOTE: To view the maximum dpi that the product will print, click Resolution.
7. In the Paper Type drop-down list, select the type of paper that you have loaded.
Change the page orientation
The page orientation setting allows you to print your document vertically or horizontally
on the page.
Usually, you set the page orientation in the software application you used to create your
document or project. However, if you are using custom-size or special HP paper, or if you
cannot set the page orientation from your software application, you can change the page
orientation in the Properties dialog box before printing.
To change the page orientation
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
Print
34 Print from your computer
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, do one of the following:
• Click Portrait to print the document vertically on the page.
• Click Landscape to print the document horizontally on the page.
Scale the document size
The HP All-in-One allows you to print the document at a different size than the original.
To scale the document size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing options area, click Scale to paper size, and then click the
appropriate paper size from the drop-down list.
Change the saturation, brightness, or color tone
You can change the intensity of colors and the level of darkness in your printout by
adjusting the Saturation, Brightness, and Color Tone options.
To change the saturation, brightness, or color tone
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Color tab.
6. Click the More Color Options button.
7. Move the sliders to adjust the Saturation, Brightness, or Color Tone.
• Brightness indicates the lightness or darkness of the printed document.
• Saturation is the relative purity of printed colors.
• Color Tone affects the perceived warmth or coolness of printed colors, by adding
more orange or blue tones, respectively, to your image.
Preview your print job
You can preview your print job before sending it to the HP All-in-One. This helps to prevent
wasting paper and ink on projects that do not print as expected.
Print
Change the print settings for the current job 35
Chapter 7
To preview your print job
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Select the print settings appropriate for your project on each of the tabs in the dialog
box.
6. Click the Features tab.
7. Select the Show Preview Before Printing check box.
8. Click OK, and then click Print or OK in the Print dialog box.
Your print job displays in the preview window.
9. In the HP preview window, do one of the following:
• To print, click Start Printing.
• To cancel, click Cancel Printing.
Change the default print settings
If there are settings that you frequently use for printing, you might want to make them the
default print settings so they are already set when you open the Print dialog box from
within your software application.
To change the default print settings
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is or change them. You can also
create a shortcut. For more information, see
Use the Printing Shortcuts tab for the following print tasks:
• General Everyday Printing: Print documents quickly.
• Photo Printing–Plain Paper: Print a photo on a plain paper.
• Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm
(4 x 6 inch) and 216 x 279 mm (8.5 x 11 inch) HP Advanced Photo Papers.
• Photo Printing–With White Borders: Print a photo with a white border around the
edges.
Print
• Fast/Economical printing: Produce draft-quality printouts quickly.
Create printing shortcuts.
36 Print from your computer
• Presentation printing: Print high-quality documents, including letters and
transparencies.
• Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One
manually.
This section contains the following topics:
•
Create printing shortcuts
Delete printing shortcuts
•
Related topics
Print a borderless image
•
Print a photo on plain paper
•
Print a photo on photo paper
•
Print on transparencies
•
Print on both sides of the page
•
Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply
select it when printing on transparency film rather than changing the print settings each
time.
To create a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
6. Change the print settings to those you want in the new printing shortcut.
7. Click Save as and type a name for the new printing shortcut, and then click Save.
The printing shortcut is added to the list.
Delete printing shortcuts
You might want to delete printing shortcuts that you no longer use.
To delete a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
Print
Printing shortcuts 37
Chapter 7
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
6. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Perform special print jobs
In addition to supporting standard print jobs, the HP All-in-One can perform special jobs
such as printing borderless images, iron-on transfers, and posters.
This section contains the following topics:
•
Print a borderless image
Print a photo on plain paper
•
Print a photo on photo paper
•
Print using Maximum dpi
•
Print on both sides of the page
•
Print a multiple-page document as a booklet
•
Print multiple pages on a single sheet
•
Print a multiple-page document in reverse order
•
Reverse an image for iron-on transfers
•
Print on transparencies
•
Print a group of addresses on labels or envelopes
•
Print a poster
•
Print a Web page
•
Print a borderless image
Borderless printing lets you print to the top, bottom, and side edges of up to 216 x 279
mm (8.5 x 11 inch) photo paper.
TIP: For the best results, use HP Advanced Photo Papers to print your photos.
To print a borderless image
1. Remove all paper from the input tray.
Print
38 Print from your computer
2. Place the photo paper print side down on the right side of the input tray.
3. On the File menu in your software application, click Print.
4. Make sure the product is the selected printer.
5. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
6. Click the Features tab.
7. In the Size list, click the size of photo paper loaded in the input tray.
If a borderless image can be printed on the specified size, the Borderless printing
check box is enabled.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
NOTE: You cannot print a borderless image if the paper type is set to Plain
paper or to a type of paper other than a photo paper.
9. Select the Borderless printing check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the product software
displays an alert and allows you to select a different type or size.
10. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start
to curl, which could reduce the quality of your printout. Photo paper should be flat
before printing.
Related topics
Load photo paper
Print a photo on plain paper
The HP All-in-One allows you to print photos on plain papers.
To print a photo on plain paper
1. Remove all paper from the input tray, and then load the plain paper print side down.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
Print
Perform special print jobs 39
Chapter 7
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, select the appropriate plain paper type from the Paper
Type drop-down list.
7. In the Resizing Options area, click the appropriate paper size from the Size list.
If the paper size and paper type are not compatible, the product software displays an
alert and allows you to select a different type or size.
8. In the Basic Options area, select a print quality from the Print Quality drop-down
list. The default print quality is Normal.
9. Click OK to return to the Properties dialog box.
10. If you want to print the photo in black and white, click the Color tab and select the
Print in grayscale check box.
11. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused plain paper in the input tray. The paper might start to
curl, which could reduce the quality of your printout. Plain paper should be flat before
printing.
Print a photo on photo paper
To achieve the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing along with genuine HP ink. HP papers
and HP ink are specifically designed to work well together to provide high-quality output.
For photo printing, HP recommends that you use HP Advanced Photo Papers with the
product.
To print a photo on photo paper
1. Remove all paper from the input tray, and then load the photo paper print side down.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
Print
40 Print from your computer
6. In the Basic Options area, select the appropriate photo paper type from the Paper
Type drop-down list.
7. In the Resizing Options area, click the appropriate paper size from the Size list.
If the paper size and paper type are not compatible, the product software displays an
alert and allows you to select a different type or size.
8. In the Basic Options area, select a high print quality, such as Best, from the Print
Quality drop-down list.
NOTE: For maximum dpi resolution, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see
Print
using Maximum dpi.
9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select
from the following options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: enhances low-resolution images; moderately adjusts image sharpness.
• Full: automatically adjusts brightness, contrast, and sharpness; enhances low-
resolution images; automatically removes red-eye coloring in the photo.
TIP: You can remove red-eye coloring in the photo when using the Off or
Basic mode by selecting the Remove red eye check box.
10. Click OK to return to the Properties dialog box.
11. (Optional) If you want to print the photo in black and white, click the Color tab and
select the Print in grayscale check box. From the drop-down list, select one of the
following options:
• High Quality: uses all the available colors to print your photo in grayscale. This
creates smooth and natural shades of gray.
• Black Ink Only: uses black ink to print your photo in grayscale. The gray shading
is created by varying patterns of black dots, which might result in a grainy image.
12. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start to
curl, which could reduce the quality of your printout. Photo paper should be flat before
printing.
Print using Maximum dpi
Use maximum dpi mode to print high-quality, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP All-in-One printer will print. Printing
in maximum dpi is supported on the following paper-types only:
• HP Premium Plus Photo Paper
• HP Premium Photo Paper
• HP Advanced Photo Paper
• Hagaki cards
Print
Perform special print jobs 41
Chapter 7
Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.
To print in Maximum dpi mode
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Printer Features area, select Enabled from the Maximum dpi drop-down list.
7. Click the Features tab.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
9. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To view the maximum dpi that the product will print, click Resolution.
10. Select any other print settings that you want, and then click OK.
Related topics
Work with print cartridges
Print on both sides of the page
You can print two-sided pages with the HP All-in-One manually. When printing two-sided
pages, make sure to use paper that is thick enough so that images do not show through
to the other side.
To print on both sides of the page
1. Load paper into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing drop-
down list.
Print
42 Print from your computer
7. For binding, do one of the following:
• For binding on the top like a notebook or calendar, select the Flip Pages Up check
box.
This causes the odd and even pages of your document to print opposite of each
other top-to-bottom. This ensures that the top of the page is always at the top of
the sheet when you flip the pages up in your bound document.
1
3
5
• For binding on the side like a book or magazine, click to clear the Flip Pages
Up check box.
This causes the odd and even pages of your document to print opposite of each
other left-to-right. This ensures that the top of the page is always at the top of the
sheet when you turn the pages in your bound document.
8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing. Wait until all the odd-numbered pages are printed before
removing any of the printed pages from the output tray.
A dialog box displays instructions on the screen when it is time to process the second
side of your job.
9. Click Continue when done.
Print a multiple-page document as a booklet
The HP All-in-One allows you to print your document as a small booklet, which you can
fold and then staple together.
For best results, design your document to fit on a multiple of four pages, such as an 8,
12, or 16-page program for a child's school play or for a wedding.
7911
135
Print
Perform special print jobs 43
Chapter 7
To print a multiple-page document as a booklet
1. Load paper into the input tray.
The paper should be thick enough so that the images do not show through to the
other side.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing drop-
down list.
7. Select the binding edge from the Booklet layout is list, as appropriate for your
language.
• If your language reads left-to-right, click Left edge binding.
• If your language reads right-to-left, click Right edge binding.
The Pages per sheet box is automatically set to two pages per sheet.
8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing.
A dialog box displays instructions on the screen when it is time to process the second
side of your job. Do not click Continue in the dialog box until you have reloaded the
paper as instructed in the following steps.
9. Wait until the product has stopped printing for several seconds before removing any
of the printed pages from the output tray.
If you remove the pages while the document is still printing, the pages might get out
of order.
10. Follow the instructions that appear on your screen for reloading the paper to print on
the second side, and then click Continue.
11. When the entire document has finished printing, fold the stack of paper in half, so that
the first page is on top, then staple the document along the crease.
TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long
reach to staple the booklet.
Print
44 Print from your computer
7911
135
Figure 7-1 Left-edge binding for left-to-right languages
7911
135
Figure 7-2 Right-edge binding for right-to-left languages
Perform special print jobs 45
Print
Chapter 7
Print multiple pages on a single sheet
You can print up to 16 pages on a single sheet of paper.
12
3
To print multiple pages on a single sheet
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Pages per sheet list, click 2, 4, 6, 9, or 16.
7. If you want a border to appear around each page image printed on the sheet of paper,
select the Print page borders check box.
8. In the Page order list, click an appropriate page order option.
The sample output graphic is numbered to show how the pages will be ordered if you
select each option.
9. Click OK, and then click Print or OK in the Print dialog box.
4
Print
46 Print from your computer
Print a multiple-page document in reverse order
Because of the way the paper feeds through the HP All-in-One, the first page that prints
is print side up at the bottom of the stack. Usually this means you need to put the printed
pages in the correct order.
5
4
3
2
1
A better way is to print the document in reverse order so that the pages are stacked
correctly.
1
2
3
4
5
TIP: Set this option as a default setting so you do not have to remember to set it
every time you print a multiple-page document.
To print a multiple-page document in reverse order
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Layout Options area, select Front to Back in the Page Order option.
NOTE: If you set your document to print on both sides of the page, the Front to
Back option is not available. Your document will automatically print in the correct
order.
7. Click OK, and then click Print or OK in the Print dialog box.
NOTE: When you are printing multiple copies, each set is printed completely
before the next set is printed.
Perform special print jobs 47
Print
Chapter 7
Reverse an image for iron-on transfers
This feature reverses an image so you can use it for iron-on transfers. This feature is also
useful for transparencies when you want to make notations on the back of the
transparency without scratching the original.
To reverse an image for iron-on transfers
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer
from the list.
6. If the selected size is not what you want, click an appropriate size in the Size list.
7. Click the Advanced tab.
8. In the Printer Features area, select On from the Mirror Image drop-down list.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input
tray one sheet at a time.
Print on transparencies
For the best results, HP recommends you use HP transparency products with the HP Allin-One.
To print on transparencies
1. Load the transparency into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
Print
48 Print from your computer
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then
select the appropriate paper type.
TIP: If you want to make notations on the back of the transparencies and erase
them later without scratching the original, click the Advanced tab, and select the
Mirror Image check box.
7. In the Resizing Options area, from the Size drop-down list, select More. Then, select
an appropriate size.
8. Click OK, and then click Print or OK in the Print dialog box.
NOTE: The product automatically waits for transparencies to dry before
releasing them. Ink dries slower on film than on plain paper. Make sure you allow
enough time for the ink to dry before handling the transparency.
Print a group of addresses on labels or envelopes
With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label
sheets designed for inkjet printers.
To print a group of addresses on labels or envelopes
1. Print a test page on plain paper first.
2. Place the test page on top of the label sheet or envelope, and hold both up to the
light. Check the spacing for each block of text. Make adjustments as needed.
3. Load the labels or envelopes into the input tray.
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in
the rollers and cause paper jams.
4. If you are printing on envelopes, do the following:
a. Display the print settings, and click the Features tab.
b. In the Resizing Options area, click the appropriate envelope size in the Size list.
5. Click OK, and then click Print or OK in the Print dialog box.
Related topics
Load envelopes
Perform special print jobs 49
Print
Chapter 7
Print a poster
You can create a poster by printing a document on multiple pages. The HP All-in-One
prints dotted lines on some pages to indicate where to trim the pages before taping them
together.
To print a poster
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
5. Click the Advanced tab.
6. Expand Document Options, and then expand Printer Features.
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets),
8. Click OK, and then click Print or OK in the Print dialog box.
9. After the poster has printed, trim the edges of the sheets and tape the sheets together.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4x4 (16 sheets), or 5x5 (25 sheets).
This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or
25 pages.
If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16,
or 25 pages. For example, if you have a one-page original and you select 3x3, you
will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.
Print a Web page
You can print a Web page from your Web browser on the HP All-in-One.
If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web
Printing to ensure simple, predictable web printing with control over what you want and
how you want it printed. You can access HP Smart Web Printing from the toolbar in
Internet Explorer. For more information about HP Smart Web Printing, see the help file
Print
50 Print from your computer
provided with it.
To print a Web page
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your Web browser, click Print.
TIP: For best results, select HP Smart Web Printing on the File menu. A check
mark appears when it is selected.
The Print dialog box appears.
3. Make sure the product is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Stop a print job
Although you can stop a print job from either the HP All-in-One or the computer, HP
recommends you stop it from the HP All-in-One for best results.
To stop a print job from the HP All-in-One
▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again.
It can take a few moments for printing to be cancelled.
To stop a print job from the computer (Windows Vista users)
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Click Printers.
3. Double-click the product icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
4. Select the print job you want to cancel.
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key
on your keyboard.
It can take a few moments for the print job to be cancelled.
To stop a print job from the computer (Windows XP users)
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Open the Printers and Faxes control panel.
3. Double-click the product icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
Stop a print job 51
Print
Chapter 7
4. Select the print job you want to cancel.
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key
on your keyboard.
It can take a few moments for the print job to be cancelled.
To stop a print job from the computer (Windows 2000 users)
1. On the Windows taskbar, click Start, point to Settings, and then click Printers.
2. Double-click the product icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
3. Select the print job you want to cancel.
4. On the Document menu, click Cancel or press the Delete key on your keyboard.
It can take a few moments for the print job to be cancelled.
Related topics
Control panel buttons
Resume a print job
If an error occurs while printing, you may need to resume the job from the HP All-in-One
or the computer after you address the error.
Print
To resume a print job from the control panel
▲ On the control panel, press Resume.
To resume a print job from the computer (Windows Vista users)
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Click Printers.
3. Double-click the product icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
4. Select the print job you want to resume.
5. On the Document menu, click Resume Printing or Resume.
It can take a few moments to resume the print job.
To resume a print job from the computer (Windows XP users)
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Open the Printers and Faxes control panel.
3. Double-click the product icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
4. Select the print job you want to resume.
5. On the Document menu, click Resume Printing or Resume.
It can take a few moments to resume the print job.
52 Print from your computer
To resume a print job from the computer (Windows 2000 users)
1. On the Windows taskbar, click Start, point to Settings, and then click Printers.
2. Double-click the product icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
3. Select the print job you want to resume.
4. On the Document menu, click Resume.
It can take a few moments to resume the print job.
Related topics
Control panel buttons
Resume a print job 53
Print
Chapter 7
Print
54 Print from your computer
8 Use the copy features
The HP All-in-One allows you to produce high-quality color and black-and-white copies
on a variety of paper types. You can enlarge or reduce the size of an original to fit a
specific paper size, adjust the copy quality, and make high-quality copies of photos,
including borderless copies.
This section contains the following topics:
•
Make a copy
Choose a layout
•
Set the copy paper type
•
Perform special copy jobs
•
Stop copying
•
Make a copy
You can make quality copies from the control panel.
TIP: For quality copies, ensure that the scanner glass is clean and that there are no
foreign materials adhering to it. For more information, see
To make a copy from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
Use the copy features
Clean the glass.
TIP: You can make copies in different layouts by changing the orientation of the
original. For more information, see
3. Press the Paper Selection button to set the paper type. For more information, see
Set the copy paper type.
4. Press Start Copy Black or Start Copy Color.
Related topics
Control panel buttons
Choose a layout
The layout of the copy depends on the orientation of the original loaded. You can also
make borderless copies by printing to the edges of the selected paper type by pressing
the Enlarge/Fit to Page button.
Refer to the table below for an indication of the layout of your copy.
Choose a layout.
Use the copy features 55
Chapter 8
Layout of the copy
Use the copy features
Orientation of
original
Business Card
(Landscape)
Business Card
(Portrait)
4x6 or L (Small Photo) A or A4 (Plain or Photo)
Enlarge/Fit to
Page OFF
Enlarge/Fit to
Page ON
Enlarge/Fit to
Page OFF
Enlarge/Fit to
Page ON
4x6 Photo
(Landscape)
4x6 Photo
(Portrait)
56 Use the copy features
(continued)
Layout of the copy
Orientation of
original
Two 4x6 Photos
(Portrait)
8.5x11 or A4
Document
4x6 or L (Small Photo) A or A4 (Plain or Photo)
Enlarge/Fit to
Page OFF
Set the copy paper type
You can set the paper type for copying to Plain, Photo (Large), or Photo (Small).
Enlarge/Fit to
Page ON
Enlarge/Fit to
Page OFF
Enlarge/Fit to
Page ON
Use the copy features
NOTE: Copies made on plain paper are automatically made using Normal quality.
Copies made on photo paper are automatically made using Best quality.
Refer to the following table to determine which paper type setting to choose based on the
paper loaded in the input tray.
Paper type Control panel setting
Copier paper or letterhead Plain
HP Bright White Paper Plain
HP Advanced Photo Paper, Glossy Photo
HP Advanced Photo Paper, Matte Photo
HP Advanced 4 x 6 inch Photo Paper Photo (Small)
HP Photo Paper Photo
HP Everyday Photo Paper Photo
HP Everyday Photo Paper, Semi Gloss Photo
Other photo paper Photo
Set the copy paper type 57
Chapter 8
(continued)
Paper type Control panel setting
HP Advanced Paper Plain
HP All-in-One Paper Plain
Use the copy features
HP Printing Paper Plain
Other inkjet paper Plain
Legal Plain
Related topics
Control panel buttons
Perform special copy jobs
In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs
such as making fast copies, making multiple copies, and copying borderless photos.
This section contains the following topics:
•
Make a Fast copy
Make multiple copies of the same original
•
Make a borderless copy of a photo
•
Copy a two-page black-and-white document
•
Make a Fast copy
A Fast copy prints faster with comparable quality text, but the graphics quality might be
lower. Fast copies use less ink and extend the life of your print cartridges. You can make
a Fast copy using the instructions below.
NOTE: Copies made from the control panel on regular, plain paper automatically
use Normal quality.
To make a Fast copy
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
TIP: For quality copies, ensure that the scanner glass is clean and that there are
no foreign materials adhering to it. For more information, see
3. Press the Paper Selection button to set the paper type to Plain.
NOTE: You cannot make a Fast copy if the paper type is set to Photo (Large)
or Photo (Small).
4. Press and hold down the Scan button, and then press either Start Copy Black or
Start Copy Color.
Clean the glass.
58 Use the copy features
Related topics
Control panel buttons
Set the copy paper type
Make multiple copies of the same original
You can set the number of copies from the control panel or from the software that you
installed with the HP All-in-One.
To make multiple copies of an original from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
TIP: For quality copies, ensure that the scanner glass is clean and that there are
no foreign materials adhering to it. For more information, see
3. Press the Paper Selection button to set the paper type.
4. Press the Start Copy Black or Start Copy Color button to increase the number of
copies up to a maximum of 9 (varies by model). The product starts the copy job after
the last button press.
TIP: Use the software that you installed with the product to set the number of
copies higher than 9.
In this example, the product makes six copies of the original 10 x 15 cm (4 x 6 inch)
photo.
Use the copy features
Clean the glass.
Related topics
Control panel buttons
Make a borderless copy of a photo
To make a borderless copy of a photo, use the 10 x 15 cm (4 x 6 inch) or 216 x 280 mm
(8.5 x 11 inch) HP Advanced Photo Paper.
To make a borderless copy of a photo from the control panel
1. Load photo paper in the input tray. For more information on loading photo paper, see
Load photo paper.
2. Load your original print side down on the right front corner of the glass.
NOTE: When loading a 10 x 15 cm (4 x 6 inch) original, ensure that the longer
side of the original is perfectly aligned with the front edge of the glass.
Perform special copy jobs 59
Use the copy features
Chapter 8
3. Press the Paper Selection button to select either Photo (Large) or Photo (Small)
depending on the size of the paper loaded in the input tray.
NOTE: When copying a 10 x 15 cm (4 x 6 inch) original with 216 x 280 mm (8.5
x 11 inch) media loaded in the input tray, press Enlarge/Fit to Page to print a
borderless and enlarged copy of the original.
4. Press Start Copy Color.
The product makes a borderless copy of your original photo as shown below.
Related topics
Control panel buttons
Copy a two-page black-and-white document
You can use the HP All-in-One to copy a single- or multiple-page document in color or
black and white. In this example, the HP All-in-One is used to copy a two-page blackand-white original.
To copy a two-page document from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
TIP: For quality copies, ensure that the scanner glass is clean and that there are
no foreign materials adhering to it. For more information, see
3. Press the Paper Selection button to set the paper type.
4. Press Start Copy Black.
5. Wait until the product has finished printing the first page. Remove the first page from
the glass and load the second page.
6. Press Start Copy Black.
60 Use the copy features
Clean the glass.
Related topics
Control panel buttons
Stop copying
To stop copying
▲ Press Cancel on the control panel.
Related topics
Control panel buttons
Use the copy features
Stop copying 61
Use the copy features
Chapter 8
62 Use the copy features
9 Use the scan features
Scanning is the process of converting text and pictures into an electronic format for your
computer. You can scan almost anything (photos, magazine articles and text documents)
on the HP All-in-One.
NOTE: When scanning, the HP Photosmart Software enables you to save an image
in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
You can use the scanning features of the HP All-in-One to do the following:
• Scan text from an article into your word processor and quote it in a report.
• Print business cards and brochures by scanning a logo and using it in your publishing
software.
• Send photos to friends and relatives by scanning your favorite prints and including
them in e-mail messages.
• Create a photographic inventory of your house or office.
• Archive treasured photos in an electronic scrapbook.
NOTE: If you are using the product with a Windows 2000 computer, some features
may not be available. For more information, see
NOTE: If you are using the HP Photosmart Software, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install the
OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
This section contains the following topics:
•
Scan an original
Edit a scanned image
•
Edit a scanned document
•
Stop scanning
•
Notice to Windows 2000 users.
Scan
Scan an original
For original documents or images placed on the glass, you can start a scan from your
computer or from the HP All-in-One. This section explains the second option: how to scan
from the control panel of the HP All-in-One to a computer.
To use the scan features, the HP All-in-One and computer must be connected and turned
on. The HP Photosmart Software must also be installed and running on your computer
prior to scanning. To verify that the HP Photosmart Software is running on a Windows
Use the scan features 63
Chapter 9
computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower
right side of the screen, near the time.
Scan
NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray
can cause the HP All-in-One to lose some of its scan functionality. If this happens,
you can restore full functionality by restarting your computer or by starting the
HP Photosmart Software.
The HP Photosmart Software that you installed on your computer has many tools that
you can use to edit and print your scanned image. You can improve the overall image
quality by adjusting the brightness, sharpness, color tone, or saturation. You can also
crop, straighten, rotate, or resize the image. When the scanned image looks just the way
you want it, you can open it in another application, send it through e-mail, save it to a file,
or print it.
To scan to a computer
1. Load your original print side down on the right front corner of the glass.
2. Press Scan.
A preview image of the scan appears on your computer, where you can edit it. Any
edits that you make apply to the current scan session only.
The HP Photosmart Software has many tools that you can use to edit your scanned
image. You can improve the overall image quality by adjusting the brightness,
sharpness, color tone, or saturation. You can also crop, rotate, or resize the image.
3. Make any edits to the preview image, and then click Accept when you are finished.
Related topics
Control panel buttons
64 Use the scan features
Edit a scanned image
You can edit a scanned image, such as a photo or graphic, using the software you
installed with the HP All-in-One. Using this software, you can rotate or crop the image,
as well as adjust the brightness, contrast, and color saturation.
NOTE: If you are using the HP Photosmart Software, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install the
OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Related topics
Use the HP Photosmart software
Edit a scanned document
You can edit a scanned document using your Optical Character Recognition (OCR)
software. Scanning text using OCR software enables you to bring the content of magazine
articles, books, and other printed matter into your favorite word processor and many other
applications as editable text. Learning to use OCR software correctly is important if you
want to obtain the best results. Do not expect scanned text documents to be letter-perfect
the first time you use your OCR software. Using OCR software is an art that takes time
and practice to master.
NOTE: If you are using the HP Photosmart Software, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install the
OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Related topics
Use the HP Photosmart software
Stop scanning
To stop scanning
▲ Press Cancel on the control panel.
Related topics
Control panel buttons
Scan
Edit a scanned image 65
Scan
Chapter 9
66 Use the scan features
10 Maintain the HP All-in-One
The HP All-in-One requires little maintenance. Sometimes you might want to clean the
glass and lid backing to remove surface dust and ensure that your copies and scans
remain clear. You will also need to replace, align, or clean your print cartridges from time
to time. This section provides instructions for keeping the HP All-in-One in top working
condition. Perform these simple maintenance procedures as necessary.
This section contains the following topics:
•
Clean the HP All-in-One
Print a self-test report
•
Work with print cartridges
•
Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass
and lid backing. You might also want to dust the exterior of the HP All-in-One.
This section contains the following topics:
•
Clean the exterior
Clean the glass
•
Clean the lid backing
•
Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from
the control panel and the interior of the HP All-in-One.
CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol
or alcohol-based cleaning products.
Clean the glass
Fingerprints, smudges, hair, and dust on the main glass surface slow down performance
and affect the accuracy of the copy and scan features.
To clean the glass
1. Turn off the product, unplug the power cord, and raise the lid.
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
Maintain the HP All-in-One
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the product.
Maintain the HP All-in-One 67
Chapter 10
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4. Plug in the power cord, and then turn on the product.
Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid
of the HP All-in-One.
To clean the lid backing
1. Turn off the product, unplug the power cord, and raise the lid.
2. Clean the white document backing with a soft cloth or sponge slightly moistened with
a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
Maintain the HP All-in-One
3. Dry the backing with a dry, soft, lint-free cloth.
CAUTION: Do not use paper-based wipes, as these might scratch the backing.
68 Maintain the HP All-in-One
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
CAUTION: Be careful not to spill alcohol on the glass or exterior of the product,
as this might damage it.
5. Plug in the power cord, and then turn on the product.
Print a self-test report
If you are experiencing problems with printing, print a self-test report before you replace
the print cartridges. This report provides useful information on several aspects of your
product, including your print cartridges.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Start Copy Color button.
The product prints a self-test report, which might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick color lines are
complete.
• If more than a few lines in a pattern are broken, this might indicate a problem with
the nozzles. You might need to clean the print cartridges.
• If the black line is missing, faded, streaked, or shows lines, this might indicate a
problem with the black print cartridge in the right slot.
• If any of the color lines are missing, faded, streaked, or show lines, this might
indicate a problem with the tri-color print cartridge in the left slot.
Related topics
•
Clean the print cartridges
Replace the print cartridges
•
Control panel buttons
•
Work with print cartridges
To ensure the best print quality from the product, you will need to perform some simple
maintenance procedures. This section provides guidelines for handling the print
cartridges and instructions for replacing, aligning, and cleaning the print cartridges.
You might also need to check your print cartridges if the Check Print Cartridge light is on.
This might mean that the print cartridges are not installed properly or are missing, the
Maintain the HP All-in-One
Print a self-test report 69
Chapter 10
plastic tape has not been removed from the print cartridges, the print cartridges are low
on ink, or the print carriage is blocked.
This section contains the following topics:
•
Handle the print cartridges
Check the estimated ink levels
•
Choose the right print cartridges
•
Replace the print cartridges
•
Use ink-backup mode
•
Store the print cartridges
•
Align the print cartridges
•
Clean the print cartridges
•
Clean the print cartridge contacts
•
Clean the area around the ink nozzles
•
Remove ink from your skin and clothing
•
Handle the print cartridges
Before you replace or clean a print cartridge, you should know the part names and how
to handle the print cartridges.
Maintain the HP All-in-One
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
Hold the print cartridges by their black plastic sides, with the label on top. Do not touch
the copper-colored contacts or the ink nozzles.
70 Maintain the HP All-in-One
NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause
temporary printing problems, or even permanent damage.
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace a print cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the print cartridges. Actual ink levels may vary.
TIP: You can also print a self-test report to see if your print cartridges might need to
be replaced.
NOTE: If the print cartridges were used before being installed in the product, or have
been refilled, the estimated ink levels on the Estimated Ink levels tab may be
inaccurate or unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in print head servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the print cartridges appear.
www.hp.com/go/inkusage.
Related topics
Print a self-test report
Choose the right print cartridges
HP recommends that you use original HP print cartridges. Original HP cartridges are
designed and tested with HP printers to help you easily produce great results, time after
time. Wherever you purchase printing supplies, check to see which of the following
Maintain the HP All-in-One
Work with print cartridges 71
Chapter 10
options are available for your printer. Standard and value choices use the same cartridge
selection numbers.
Choose original HP cartridges for how you print
• Standard for everyday printing: You occasionally print directions, documents, and
even a photo now and then, but you still expect high quality and reliable printing. Our
standard cartridges give you the right value at the right price for your everyday printing
needs. Look for the blue package.
• Value for frequent printing: You print a lot—from e-mails and school reports to
family photos and holiday greetings. Buy more, save more with HP's value offerings.
Look for the green package.
• Specialty for performance printing: Enhance your specialty communications with
metallic ink—accent text, graphics, cards, announcements, reports, and even photos
with a reflective finish. Make your projects truly shine, using metallic ink. Look for the
red package.
Choose the cartridge combination for best results
• Text, graphics, and color photos: Combine tri-color and black print cartridges.
• Metallic accents: Combine tri-color and metallic print cartridges.
Replace the print cartridges
When the ink level for the print cartridge is low, a message appears on your computer
screen. You can also check the ink levels by using the software installed with the HP Allin-One. Follow these instructions when the ink level is low.
*
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
Maintain the HP All-in-One
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable.
To order print cartridges for the HP All-in-One, go to www.hp.com/buy/supplies. If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
* Metallic print cartridges are available in select countries/regions.
72 Maintain the HP All-in-One
To replace the print cartridges
1. Make sure the product is on and you have letter or A4 unused plain white paper loaded
in the input tray.
2. Open the print cartridge door.
The print carriage should move to the far right side of the product. If the print carriage
does not move to the right side, turn the product off, and then on.
3. Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black print cartridge, remove the print cartridge from the slot
on the right.
1 Print cartridge slot for the tri-color print cartridge
2 Print cartridge slot for the black print cartridge
4. Pull the print cartridge towards you out of its slot.
5. If you are disposing of the print cartridge, recycle the print cartridge. The HP Inkjet
Supplies Recycling Program is available in many countries/regions, and lets you
recycle used print cartridges free of charge. For more information, go to the following
Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html
Work with print cartridges 73
Maintain the HP All-in-One
Chapter 10
6. Remove the new print cartridge from its packaging, being careful to touch only the
black plastic. Gently remove the plastic tape using the pink pull tab.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
Maintain the HP All-in-One
7. Slide the new print cartridge at a slight upward angle into the empty slot. Then gently
push on the upper part of the print cartridge forward until it snaps into place.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing the black print cartridge, slide it into the right slot.
74 Maintain the HP All-in-One
8. Close the print cartridge door.
9. After the print cartridge alignment sheet prints, load it on the right front corner of the
glass with the top of the page to the right.
10. Press the Scan button.
The product aligns the print cartridges. Recycle or discard the print cartridge
alignment sheet.
Related topics
•
Check the estimated ink levels
Control panel buttons
•
Use ink-backup mode
Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The
ink-backup mode is initiated when a print cartridge is removed from the print cartridge
carriage. During ink-backup mode, the product can only print jobs from the computer.
You cannot initiate a print job from the control panel (such as copying or scanning an
original).
NOTE: When the HP All-in-One operates in ink-backup mode, a message is
displayed on screen. If the message is displayed and two print cartridges are installed
in the product, verify that the protective piece of plastic tape has been removed from
each print cartridge. When plastic tape covers the print cartridge contacts, the product
cannot detect that the print cartridge is installed.
Maintain the HP All-in-One
Work with print cartridges 75
Chapter 10
For more information about ink-backup mode, see the following topics:
•
Ink-backup mode output
Exit ink-backup mode
•
Ink-backup mode output
Printing in ink-backup mode slows the printer and affects the quality of printouts.
Installed print cartridge Result
Black print cartridge Colors print as grayscale.
Tri-color print cartridge
Exit ink-backup mode
Install two print cartridges in the HP All-in-One to exit ink-backup mode.
For information about installing a print cartridge, see
Store the print cartridges
Follow these guidelines to maintain and store HP print cartridges and to ensure consistent
print quality.
• When you remove a print cartridge from the product, store it in an airtight plastic
container to prevent the ink from drying out.
• Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15–35 degrees C or 59–95
degrees F).
Maintain the HP All-in-One
• Do not remove the plastic tape covering the ink nozzles until you are ready to install
the print cartridge in the product. If the plastic tape has been removed from the print
cartridge, do not attempt to reattach it. Reattaching the tape damages the print
cartridge.
Colors print but black is grayed and is not a true
black.
Replace the print cartridges.
CAUTION: Always turn the product off with the On button before you unplug the
power cord or turn off a power strip. This allows the product to store the print cartridges
properly. When you store the product, always leave the active print cartridges inside
the product.
Align the print cartridges
Aligning the print cartridges ensures high-quality output. The HP All-in-One prompts you
to align and calibrate the print cartridges every time you install a new print cartridge. Make
sure you align the print cartridges when prompted to ensure excellent print quality.
NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One will
not prompt you to align the print cartridges. The HP All-in-One remembers the
alignment values for that print cartridge, so you do not need to realign the print
cartridges.
76 Maintain the HP All-in-One
To align newly installed print cartridges
1. Before installing the print cartridges, make sure you have letter or A4 unused plain
white paper loaded in the input tray.
Once you install the cartridges, the product prints a print cartridge alignment sheet.
2. Load the print cartridge alignment sheet print side down on the right front corner of
the glass with the top of the page to the right.
3. Press the Scan button.
The product aligns the print cartridges. Recycle or discard the print cartridge
alignment sheet.
To align the print cartridges from the HP Photosmart Software
1. Load letter or A4 unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
3. Click the Device Services tab.
4. Click Align the Print Cartridges.
The product prints a print cartridge alignment sheet.
5. Load the print cartridge alignment sheet print side down on the right front corner of
the glass.
6. Press the Scan button.
The product aligns the print cartridges. Recycle or discard the print cartridge
alignment sheet.
Related topics
Control panel buttons
Clean the print cartridges
Use this feature when the self-test report shows streaking, white lines through any of the
lines of color or when a color is muddy after installing a print cartridge for the first time.
Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the
ink nozzles.
To clean the print cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
Maintain the HP All-in-One
Work with print cartridges 77
Chapter 10
3. Click the Device Services tab.
4. Click Clean the Print Cartridges.
5. Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
If print quality still seems poor after you clean the print cartridges, try cleaning the
print cartridge contacts before replacing the affected print cartridge.
Related topics
Clean the print cartridge contacts
•
Replace the print cartridges
•
Clean the print cartridge contacts
CAUTION: Do not clean the print cartridge contacts unless you are having a problem
with print quality and other measures have not been successful. For more information,
see
Print quality troubleshooting.
Clean the print cartridge contacts if you get repeated messages on your computer screen
prompting you to check a print cartridge after you already have cleaned or aligned the
print cartridges, or if the Check Print Cartridge light is blinking.
Before cleaning the print cartridge contacts, remove the print cartridge and verify that
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge contacts.
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
Maintain the HP All-in-One
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the product.
To clean the print cartridge contacts
1. Turn on the product and open the print cartridge door.
The print carriage moves to the far right side of the product.
78 Maintain the HP All-in-One
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the product.
3. Lightly press down on the print cartridge to release it, and then pull it towards you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
6. Hold the print cartridge by its sides.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
1 Copper-colored contacts
2 Ink nozzles (do not clean)
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
Work with print cartridges 79
Maintain the HP All-in-One
Chapter 10
9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
product.
Related topics
Clean the area around the ink nozzles
•
Replace the print cartridges
•
Clean the area around the ink nozzles
If the HP All-in-One is used in a dusty environment, a small amount of debris might
accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.
When debris gets on the print cartridges, it can cause ink streaks and smudges on printed
pages. Ink streaking can be corrected by cleaning around the ink nozzles as described
here.
Maintain the HP All-in-One
NOTE: Clean the area around the ink nozzles only if you continue to see streaks
and smudges on your printed pages after you have already cleaned the print
cartridges by using the software you installed with the HP All-in-One.
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
80 Maintain the HP All-in-One
To clean the area around the ink nozzles
1. Turn on the product and open the print cartridge door.
The print carriage moves to the far right side of the product.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the product.
3. Lightly press down on the print cartridge to release it, and then pull it towards you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the product
for more than 30 minutes.
4. Place the print cartridge on a piece of paper with the ink nozzles facing up.
5. Lightly moisten a clean foam rubber swab with distilled water.
6. Clean the face and edges around the ink nozzle area with the swab, as shown below.
1 Nozzle plate (do not clean)
2 Face and edges around the ink nozzle area
CAUTION: Do not clean the nozzle plate.
Maintain the HP All-in-One
Work with print cartridges 81
Chapter 10
7. Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
8. Repeat if necessary for the other print cartridge.
9. Gently close the print cartridge door and plug the power cord into the back of the
product.
Related topics
Clean the print cartridges
Maintain the HP All-in-One
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
Surface Remedy
Skin Wash the area with an abrasive soap.
White fabric Wash the fabric in cold water and use chlorine bleach.
Color fabric Wash the fabric in cold water and use sudsy ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
82 Maintain the HP All-in-One
11 Shop for ink supplies
For a list of print cartridge numbers, see the printed documentation that came with the
HP All-in-One. You can also use the software that came with the HP All-in-One to find
out the reorder number for all the print cartridges. You can order print cartridges online
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder numbers for your product and purchase print cartridges.
To order genuine HP supplies for the HP All-in-One, go to
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges from your desktop
▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
To order print cartridges through the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
www.hp.com/buy/supplies. If
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
2. Click the Estimated Ink Levels tab.
3. Click Print Cartridge Ordering Information.
The print cartridge reorder numbers appear.
4. Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
Shop for ink supplies 83
Shop for ink supplies
Chapter 11
Shop for ink supplies
84 Shop for ink supplies
12 Troubleshooting
This section contains the following topics:
View the Readme file
•
Hardware setup troubleshooting
•
Software installation troubleshooting
•
Paper jams
•
Print cartridge troubleshooting
•
Print quality troubleshooting
•
Print troubleshooting
•
Copy troubleshooting
•
Scan troubleshooting
•
Errors
•
View the Readme file
You might want to refer to the Readme file for information on system requirements and
possible installation problems.
You can access the Readme file by clicking Start, pointing to Programs or All
Programs, pointing to HP, pointing to Deskjet F4200 All-In-One series, and then
clicking Readme.
You can access the Readme file by double-clicking the icon located in the top-level folder
of the HP All-in-One software CD-ROM.
Troubleshooting
Hardware setup troubleshooting
This section contains hardware troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
For more information, see
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
Uninstall and reinstall the software.
Troubleshooting 85
Chapter 12
This section contains the following topics:
•
The product will not turn on
I connected the USB cable, but I am having problems using the HP All-in-One with
•
my computer
After setting up the product, it does not print
•
Troubleshooting
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the printer when you turn on the product.
•
Solution 1: Make sure you are using the power cord that came with the product
Solution 2: Reset the product
•
Solution 3: Press the On button more slowly
•
Solution 4: Contact HP to replace the power supply
•
Solution 5: Contact HP support for service
•
Solution 1: Make sure you are using the power cord that came with the product
Solution:
• Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1 Power connection
2 Power cord and adapter
3 Power outlet
• If you are using a power strip, make sure the power strip is on. Or, try plugging
the product directly into a power outlet.
86 Troubleshooting
• Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
• If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: The product was not being used with the power cord it was shipped with.
If this did not solve the issue, try the next solution.
Solution 2: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
CAUTION: If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to:
www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
If this did not solve the issue, try the next solution.
Cause: You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 4: Contact HP to replace the power supply
Solution: Contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The ink cartridge(s) were not intended for use in this product.
If this did not solve the issue, try the next solution.
Hardware setup troubleshooting 87
Chapter 12
Troubleshooting
Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
Solution: You must first install the software that came with the product before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.
Once you have installed the software, connecting your computer to the product with
a USB cable is straightforward. Simply plug one end of the USB cable into the back
of your computer and the other into the back of the product. You can connect to any
USB port on the back of your computer.
If you installed the software, uninstall it and then reinstall it, connecting the USB cable
only when prompted.
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the product.
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before prompted can cause errors.
88 Troubleshooting
After setting up the product, it does not print
Solution:
• Look at the On button located on the product. If it is not lit, the product is turned
off. Make sure the power cord is firmly connected to the product and plugged into
a power outlet. Press the On button to turn on the product.
• Make sure the print cartridges are installed.
• Make sure you have paper loaded in the input tray.
• Make sure that the product does not have a paper jam.
• Check that the print carriage is not jammed.
Open the front access door to access the print carriage area. Remove any objects
that are blocking the print carriage, including any packing materials. Turn the
product off and then turn it on again.
• Print a test page to see if the product can print and is communicating with the
computer. For more information, see Print a self-test report.
• Make sure that the print queue is not paused. If it is, choose the appropriate setting
to resume printing. For more information about accessing the print queue, see
the documentation that came with the operating system installed on your
computer.
• Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works. If
you experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
• Make sure your computer is USB ready and that you are using a supported
operating system. For more information, see the Readme file.
• Check the connection from the product to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the product. Make sure
the other end of the USB cable is plugged into a USB port on your computer. After
the cable is connected properly, turn the product off and then on again.
Troubleshooting
• If you are connecting the product through a USB hub, make sure the hub is turned
on. If the hub is on, try connecting directly to your computer.
Hardware setup troubleshooting 89
Chapter 12
• Check other printers or scanners. You might need to disconnect older products
from your computer.
• Try connecting the USB cable to another USB port on your computer. After you
check the connections, try restarting your computer. Turn the product off and then
on again.
Troubleshooting
• After you check the connections, try restarting your computer. Turn the product
off and then on again.
• If necessary, remove and then install the software you installed with the product
again. For more information, see
For more information on setting up the product and connecting it to your computer,
see the Setup Guide that came with the product.
Cause: The product and computer were not communicating with each other.
Uninstall and reinstall the software.
Software installation troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP Photosmart software.
This section contains the following topics:
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
The Minimum System Checks screen appears
•
A red X appears on the USB connect prompt
•
I received a message that an Unknown Error has occurred
•
Some of the buttons are missing in the HP Solution Center
•
The registration screen does not appear
•
The HP Digital Imaging Monitor does not appear in the system tray
•
Uninstall and reinstall the software
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run.
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
Cause: The installation failed to run automatically.
The Minimum System Checks screen appears
Solution: Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
Cause: Your system did not meet the minimum requirements to install the software.
90 Troubleshooting
A red X appears on the USB connect prompt
Solution: Verify that the product is set up properly, and then try to re-establish the
connection.
To retry the USB connection
1. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8 feet) or less in length.
• If you have several USB devices attached to your computer, you might want
to unplug the other devices during the installation.
2. Unplug the product power cord, and then plug it in again.
3. Verify that the USB cable and power cord are plugged in.
Troubleshooting
4. Click Retry to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause: Normally, a green check appears indicating that the plug and play was
successful. A red X indicates that the plug and play failed.
I received a message that an Unknown Error has occurred
Solution: Try to continue with the installation. If that does not work, stop and then
restart the installation, and follow the directions on the screen. If an error occurs, you
might need to uninstall and then reinstall the software. Do not simply delete the
product application files from your computer. Make sure to remove them properly
using the uninstall utility provided when you installed the software that came with the
product.
For more information, see:
Uninstall and reinstall the software
Cause: The source of the error is unknown.
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Chapter 12
Troubleshooting
Some of the buttons are missing in the HP Solution Center
Solution: If the appropriate icons and buttons for your product do not appear in the
HP Solution Center, your installation might not be complete, and you might need to
uninstall and then reinstall the software. Do not simply delete the product application
files from your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group.
For more information, see:
Uninstall and reinstall the software
Cause: The installation might not be complete.
The registration screen does not appear
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs, HP, Deskjet F4200
All-In-One series, and then clicking Product Registration.
Cause: The registration screen did not launch automatically.
The HP Digital Imaging Monitor does not appear in the system tray
Solution: If the HP Digital Imaging Monitor does not appear in the system tray
(normally located at the lower-right corner of the desktop), start the HP Solution
Center.
If the appropriate icons and buttons for your product do not appear in the HP Solution
Center, your installation might not be complete, and you might need to uninstall and
then reinstall the software. Do not simply delete the product application files from your
hard drive. Make sure to remove them properly using the uninstall utility provided in
the HP All-in-One program group.
92 Troubleshooting
For more information, see:
Uninstall and reinstall the software
Cause: The installation might not be complete.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP All-in-One.
To uninstall from a Windows computer
NOTE: Use this method if Uninstall is not available in the Windows Start menu (click
Programs or All Programs, HP, Deskjet F4200 All-In-One series, Uninstall).
1. Open the Windows control panel and double-click Add or Remove Programs.
NOTE: The procedure to open the control panel varies by operating system. If
you are not sure how to do this, see the Windows Help.
2. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove.
Follow the onscreen instructions.
3. Disconnect the product from your computer.
4. Restart your computer.
Troubleshooting
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
5. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
6. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the product.
Software installation troubleshooting 93
Chapter 12
Troubleshooting
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center icon
on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and
Scan Document), the software has been properly installed.
Paper jams
To help avoid paper jams, follow these guidelines:
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the product.
For more information, see the following topics:
Clear paper jams
•
Information on paper
•
Clear paper jams
Solution: In case of a paper jam, first check the rear access door.
94 Troubleshooting
If the jammed paper is not in the rear rollers, check the front access door. Occasionally
small media jams may not be reachable from the rear access door. Use the front
access door if unable to clear the jam from the rear access door.
To clear a paper jam from the rear access door
1. Press in the tab on the left side of the rear access door to release the door.
Remove the door by pulling it away from the product.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear access door. Gently push the door forward until it snaps into
place.
Troubleshooting
4. Press Resume to continue the current job.
To clear a paper jam from the front access door
1. Pull the input tray down to open the front access door.
Paper jams 95
Chapter 12
2. Gently pull out any paper that might have jammed.
CAUTION: If the paper tears when you are removing it, check for torn pieces
of paper that might be remaining inside the product. If you do not remove all
the pieces of paper from the product, more paper jams are likely to occur.
Troubleshooting
3. Close the front access door.
4. Press Resume to continue the current job.
Cause: Paper had jammed in the product.
Information on paper
The product is designed to work well with most paper types. Test a variety of paper types
before buying a large quantity. Find a paper type that works well and is easy to purchase.
HP Advanced papers are designed for the best quality results. In addition, follow these
tips:
• Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
• Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity. Use HP Advanced Photo Papers for maximum performance.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the
print cartridges. If you receive an error message about the print cartridges, see
cartridge messages for more information.
96 Troubleshooting
Print
Try the following:
•
Information on print cartridges
Resolving print cartridge problems
•
Resolving print cartridge error messages
•
Information on print cartridges
For best results, use HP print cartridges. The following tips help maintain HP print
cartridges and ensure consistent print quality.
• Keep all print cartridges in the original sealed packages until they are needed.
• Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
• Do not reattach the protective tape once it has been removed from the print cartridge.
Reattaching the plastic tape might damage the print cartridge. Place the print cartridge
in the product immediately after removing the plastic tape. If this is not possible, store
it in a print cartridge protector or airtight plastic container.
• HP recommends that you do not remove the print cartridges from the product until
you have replacement print cartridges available to install.
• Turn off the product from the control panel. Do not turn off the product by turning off
a power strip or unplugging the power cord from the product. If you improperly turn
off the product, the print carriage does not return to the correct position and the print
cartridges can dry out.
• Do not open the print cartridge door unless necessary. This exposes the print
cartridges to air, which reduces the life of the print cartridges.
NOTE: If you leave the print cartridge door open for a long period of time, the
product will recap the print cartridges to protect them from exposure to air.
Troubleshooting
• It might be necessary to clean the print cartridges when you notice a significant
decrease in print quality.
TIP: You might notice a decrease in print quality if the print cartridges have not
been used for a long time.
• Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life
of the cartridges.
• Handle print cartridges carefully. Dropping, jarring, or rough handling during
installation can cause temporary printing problems. If print quality is poor right after
cartridge installation, allow half an hour for the print cartridge to recover.
For more information, see:
Print cartridge troubleshooting
Print cartridge troubleshooting 97
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