HP Pavilion TouchSmart 11 Notebook PC
Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: June 2013
Document Part Number: 729867-001
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 4
Display ................................................................................................................................... 4
Buttons and speakers ................................................................................................................ 6
Keys ....................................................................................................................................... 7
Lights ...................................................................................................................................... 8
TouchPad ................................................................................................................................ 9
Left side ................................................................................................................................ 10
Right side .............................................................................................................................. 11
Bottom .................................................................................................................................. 12
3 Illustrated parts catalog .................................................................................................. 13
Locating the serial number, product number, and model number .................................................. 13
Computer major components ................................................................................................... 14
Mass storage devices ............................................................................................................. 17
Miscellaneous parts ................................................................................................................ 18
Sequential part number listing .................................................................................................. 18
4 Removal and replacement procedures preliminary requirements .................................... 21
Tools required ........................................................................................................................ 21
Service considerations ............................................................................................................ 21
Plastic parts ............................................................................................................ 21
Cables and connectors ............................................................................................ 22
Drive handling ........................................................................................................ 22
Grounding guidelines ............................................................................................................. 23
Electrostatic discharge damage ................................................................................. 23
Packaging and transporting guidelines ....................................................... 24
Workstation guidelines .............................................................. 24
v
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 26
Component replacement procedures ........................................................................................ 26
Battery ................................................................................................................... 27
Service cover .......................................................................................................... 28
Hard drive ............................................................................................................. 29
WLAN module ........................................................................................................ 31
Memory module ...................................................................................................... 33
6 Removal and replacement procedures for Authorized Service Provider parts .................. 35
Component replacement procedures ........................................................................................ 35
RTC battery ............................................................................................................ 35
Display assembly .................................................................................................... 37
Power connector cable ............................................................................................ 40
Bottom cover .......................................................................................................... 42
Power button board ................................................................................................. 44
TouchPad button board ............................................................................................ 46
Media card reader board ........................................................................................ 48
Fan ....................................................................................................................... 49
Monitor connector board ......................................................................................... 51
System board ......................................................................................................... 53
Heat sink ................................................................................................................ 55
Speakers ................................................................................................................ 57
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .................................. 59
Starting Setup Utility (BIOS) ..................................................................................................... 59
Updating the BIOS ................................................................................................................. 59
Determining the BIOS version ................................................................................... 59
Downloading a BIOS update .................................................................................... 60
Using HP PC Hardware Diagnostics (UEFI) ................................................................................ 61
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 61
8 Specifications ................................................................................................................. 62
Computer specifications .......................................................................................................... 62
Hard drive specifications ........................................................................................................ 63
9 Backing up, restoring, and recovering ............................................................................ 64
Creating recovery media and backups ..................................................................................... 65
Creating HP Recovery media .................................................................................... 66
Restore and recovery .............................................................................................................. 67
Using Windows Refresh for quick and easy recovery ................................................... 68
vi
Remove everything and reinstall Windows ................................................................. 68
Recovering using HP Recovery Manager .................................................................... 69
What you need to know ............................................................................ 69
Using the HP Recovery partition to recover a minimized image
(select models only) .................................................................................. 70
Using HP Recovery media to recover .......................................................... 70
Changing the computer boot order ............................................................. 70
Removing the HP Recovery partition .......................................................................... 71
10 Power cord set requirements ........................................................................................ 72
Requirements for all countries .................................................................................................. 72
Requirements for specific countries and regions ......................................................................... 72
11 Recycling ...................................................................................................................... 74
Index ................................................................................................................................. 75
vii
viii
1 Product description
Category Description
Product Name HP Pavilion TouchSmart 11 Notebook PC
Processor AMD® A6-1450 1.40-GHz processor (1.00-GHz front-side bus (FSB), 2.00-MB L2 cache,
DDR3L-1066-MHz, quad core, 8 W, with dynamic configurable TDP)
AMD A4-1250 1.00-GHz processor (1.00-GHz FSB, 1.00-MB L2 cache, DDR3L-1333MHz, dual core, 8 W)
Chipset AMD system on chip (SoC) fusion controller hub (FCH) integrated in accelerated processing
unit (APU)
Graphics Internal graphics:
●
AMD Radeon™ HD 8250 Graphics on computer models equipped with an AMD
A6-1450 processor
●
AMD Radeon HD 8210 Graphics on computer models equipped with an AMD
A4-1250 processor
Support for DX11, HD decode, and HDMI
Panel 11.6-in (1366×768), high-definition (HD), white light emitting diode (WLED), AntiGlare,
TouchScreen with MultiTouch enabled; 16:9 ultra-wide aspect ratio; typical brightness: 200
nits; slim (3.6-mm)
Supports low-voltage differential signaling (LVDS)
Memory One customer-accessible/upgradable memory module slots
Support for DDR3L-1066-MHz at 1.35-V single channel (DDR3L-1600-MHz downgrade to
DDR3L-1066-MHz)
Support for 8192-MB of system RAM in the following configurations:
●
8192 MB × 1
●
4096 MB × 1
1
Category Description
Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness
Support for Serial ATA
Support for Accelerometer hard drive protection
Support for the following hard drives:
●
500-GB, 5400-rpm, 7.0-mm
●
320-GB, 5400-rpm, 7.0-mm
Optical drive Support for external DVD±RW Double-Layer with SuperMulti Drive only
Audio and video Integrated HP TrueVision webcamera: HD (1280×720 by 30 frames per second), fixed (no
tilt), with activity light
Single digital microphone with appropriate echo-cancellation and noisesuppression software
dts Sound+ (uses Realtek ALC3227-GR audio codec)
Two speakers
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Atheros AR9485 802.11b/g/n WiFi Adapter
●
Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter, Broadcom Bluetooth
4.0 Adapter
●
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter
●
Realtek RTL8188EE 802.11bgn Wi-Fi Adapter
External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data
from and writes data to digital memory cards such as Secure Digital (SD).
Ports
●
AC adapter: HP Smart pin plug (4.5-mm barrel)
●
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack
auto-detection
●
HDMI: v. 1.4, supporting up to 1080p, 1920×1080 at 60 Hz
●
RJ45/Ethernet
●
USB: USB 3.0 = 2, USB 2.0 = 1
●
Video: VGA (Dsub 15-pin) supporting 1920×1200 external resolution at 60 Hz, hot
plug/unplug and auto-detection for correct output to wide-aspect vs. standard
aspect video
2 Chapter 1 Product description
Category Description
Keyboard/pointing
devices
Power requirements Support for the following AC adapters:
Security Support for security cable lock
91%-size, textured, island-style keyboard (no numerical keypad)
Touchpad requirements:
●
2013 Touchpad
●
Taps enabled as default
◦
2-finger scroll
◦
Pinch/zoom
◦
Edge swipe
Support for PS/2 interface
Support for Multi Gestures, with ability to turn on and off
Support for Windows 8 Modern TouchPad Gestures
●
65-W HP Smart AC adapter (non-PFC, 4.5-mm)
●
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
Support for a 3-cell, 36-Wh, 3.20-Ah, Li-ion battery
Operating system Preinstalled: Windows 8
Serviceability End user replaceable parts:
●
AC adapter
●
Battery (system)
●
Hard drive
●
Memory
●
Service cover
●
WLAN module
3
2 External component identification
Display
Item Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with
(3) Webcamera light On: The webcamera is in use.
4 Chapter 2 External component identification
closed while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
wireless local area networks (WLANs).
NOTE: To set up a WLAN and connect to the Internet,
you need a broadband modem (either DSL or cable,
purchased separately), high-speed Internet service
purchased from an Internet service provider, and a
wireless router (purchased separately).
Item Component Description
(4) HP TrueVision HD Webcamera Records video, captures still photographs, and provides
access to video conferences and online chat by means
of streaming video.
To use the webcamera, from the Start screen, type c,
and then select CyberLink YouCam from the list
of applications.
(5) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select
the HP Support Assistant app, select My computer, and then select User guides.
Display
5
Buttons and speakers
Item Component Description
(1) Power button
(2) Speakers (2) Produce sound.
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●
When the computer is in Hibernation, press the
button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information. If the
computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer. To learn more about your power
settings, see your power options. From the Start screen,
type power, select Settings, and then select Power
Options from the list of applications.
6 Chapter 2 External component identification
Keys
Item Component Description
(1) esc key Reveals system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you
to the previous screen.
(4) Action keys Execute frequently used system functions.
Keys
7
Lights
Item Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital
(3) Mute light
(4) Wireless light On: An integrated wireless device, such as a WLAN
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the
display and other unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
letters.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
device and/or a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber
when all wireless devices are off.
8 Chapter 2 External component identification
TouchPad
Item Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items
on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad
9
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) External monitor port Connects an external VGA monitor or projector.
(3) Vent Enables airflow to cool internal components.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(4) USB 2.0 port Connects an optional USB device.
(5) Memory card reader Reads data from and writes data to memory cards such
as Secure Digital (SD) memory cards.
(6) Hard drive light
(7) Power light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the
display and other unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
10 Chapter 2 External component identification
Right side
Item Component Description
(1) Audio-out (headphone) jack/Audio-in
(microphone) jack
(2) USB 3.0 port Connect optional USB devices.
(3) HDMI port Connects an optional video or audio device, such as a
(4) RJ-45 (network) jack Connects a network cable.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental
Notices. To access this guide, from the Start screen, type
support, select the HP Support Assistant app, select
My computer, and then select User guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(5) AC adapter light
(6) Power connector Connects an AC adapter.
●
White: The AC adapter is connected and the battery
is charged.
●
Amber: The AC adapter is connected and the
battery is charging.
●
Off: The computer is using battery power.
Right side
11
Bottom
Item Component Description
(1) Service cover Provides access to the hard drive bay, the WLAN module
slot, and the memory module slot.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support through Help and
Support. From the Start screen, type h, and then select
Help and Support.
(2) Battery lock latch Locks the battery into the battery bay.
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery from the battery bay.
12 Chapter 2 External component identification
3 Illustrated parts catalog
Locating the serial number, product number, and model number
You may need the information shown in the following illustration when you travel internationally or
when you contact support.
Locating the serial number, product number, and model number
13
Computer major components
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) 11.6-inch, AG, SVA, LED TouchScreen display assembly (includes
webcamera/microphone module and wireless antenna cables)
(2) Keyboard/top cover (includes keyboard cable and TouchPad):
For use in Belgium 730895-A41
For use in Bulgaria 730895-BA1
For use in Canada 730895-DB1
For use in the Czech Republic and Slovakia 730895-FL1
For use in Denmark, Finland, and Norway 730895-DH1
For use in France 730895-051
For use in Germany 730895-041
For use in Israel 730895-BB1
For use in Japan 730895-291
For use in Latin America 730895-161
For use in the Netherlands 730895-B31
For use in Portugal 730895-131
For use in Russia 730895-251
730892-001
For use in Saudi Arabia 730895-171
For use in South Korea 730895-AD1
For use in Spain 730895-071
For use in Switzerland 730895-BG1
For use in Taiwan 730895-AB1
For use in Thailand 730895-281
For use in the United Kingdom and Singapore 730895-031
For use in the United States 730895-001
(3) Power button board (includes cable) 730899-001
TouchPad button board, includes: 730898-001
(4a) TouchPad button board (includes TouchPad cable and TouchPad button board cable)
(4b) TouchPad button board bracket
(5) Monitor connector board (includes cable) 730901-001
(6) Media card reader board (includes cable and USB connector) 730897-001
(7) Fan (includes cable and cowling) 730903-001
(8) System board (includes replacement thermal material):
Computer major components
15
Item Component Spare part number
Equipped with an AMD A6-1450 processor, a graphics subsystem with UMA memory,
and the Windows 8 Standard operating system
Equipped with an AMD A6-1450 processor, a graphics subsystem with UMA memory,
and the Linux operating system
Equipped with an AMD A4-1250 processor, a graphics subsystem with UMA memory,
and the Windows 8 Standard operating system
Equipped with an AMD A4-1250 processor, a graphics subsystem with UMA memory,
and the Linux operating system
(9) Heat sink (includes 4 captive screws and replacement thermal material) 730902-001
(10) Speaker Kit (includes left and right speakers and cables) 730890-001
(11) Bottom cover (includes left and right corner covers, items 13) 730887-001
(12) Memory module (PC3L, 12800, 1600-MHz):
8-GB 693374-001
4-GB 691740-001
(13) Rear corner covers (2, included with the bottom cover, spare part number 730887-001)
(14) WLAN module:
Atheros AR9485 802.11b/g/n WiFi Adapter 675794-001
730894-501
730894-001
730893-501
730893-001
Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter, Broadcom Bluetooth
4.0 Adapter
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001
Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001
(15) Power connector cable (includes bracket) 730900-001
(16) RTC battery (includes cable and double-sided adhesive) 738824-001
(17) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
500-GB, 5400-rpm, 7.0-mm 683802-001
320-GB, 5400-rpm, 7.0-mm 645193-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive
connector cable, and screws)
(18) 3-cell, 36-Wh, 3.20-Ah, Li-ion battery 729892-001
(19) Service cover 737253-001
730668-001
731424-001
16 Chapter 3 Illustrated parts catalog
Mass storage devices
Item Component Spare part number
(1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
500-GB, 5400-rpm, 7.0-mm 683802-001
320-GB, 5400-rpm, 7.0-mm 645193-001
Hard Drive Hardware Kit, includes: 731424-001
(2a) Hard drive bracket
(2b) Hard drive connector cable
Screws (not illustrated)
(3) External DVD±RW Double-Layer with SuperMulti Drive 659940-001
Mass storage devices
17
Miscellaneous parts
Component Spare part number
AC adapter
65-W HP Smart AC adapter (non-PFC, 4.5-mm) 710412-001
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001
Power cord (3-pin, black, 1.83-m):
For use in Argentina 490371-D01
For use in Denmark 490371-081
For use in Europe 490371-021
For use in Israel 490371-BB1
For use in Italy 490371-061
For use in Japan 490371-291
For use in North America 490371-001
For use in South Korea 490371-AD1
For use in Switzerland 490371-111
For use in Taiwan 490371-AB1
For use in Thailand 490371-201
For use in the United Kingdom and Singapore 490371-031
Rubber Feet Kit (includes 2 rear rubber feet) 730888-001
Screw Kit 730889-001
Sequential part number listing
Spare part number Description
490371-001 Power cord for use in North America (3-pin, black, 1.83-m)
490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)
490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)
490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m)
490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)
490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)
490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)
18 Chapter 3 Illustrated parts catalog
Spare part number Description
490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)
490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)
490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)
490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)
645193-001 320-GB, 5400-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket, hard drive
connector cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 731424-001.
659940-001 External DVD±RW Double-Layer with SuperMulti Drive
675794-001 Atheros AR9485 802.11b/g/n WiFi Adapter
683802-001 500-GB, 5400-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket, hard drive
connector cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 731424-001.
690020-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter
691740-001 4-GB memory module (PC3L, 12800, 1600-MHz)
693374-001 8-GB memory module (PC3L, 12800, 1600-MHz)
709848-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter
710412-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm)
714657-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
729892-001 3-cell, 36-Wh, 3.20-Ah, Li-ion battery
730668-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter
730887-001 Bottom cover (includes left and right corner covers)
730888-001 Rubber Feet Kit (includes 2 rubber feet)
730889-001 Screw Kit
730890-001 Speaker Kit (includes left and right speakers and cables)
730892-001 11.6-inch, AG, SVA, LED TouchScreen display assembly
730893-001 System board equipped with an AMD A4-1250 processor, a graphics subsystem with UMA
memory, and the Linux operating system (includes replacement thermal material)
730893-501 System board equipped with an AMD A4-1250 processor, a graphics subsystem with UMA
memory, and the Windows 8 Standard operating system (includes replacement thermal material)
730894-001 System board equipped with an AMD A6-1450 processor, a graphics subsystem with UMA
memory, and the Linux operating system (includes replacement thermal material)
730894-501 System board equipped with an AMD A6-1450 processor, a graphics subsystem with UMA
memory, and the Windows 8 Standard operating system (includes replacement thermal material)
730895-001 Keyboard/top cover for use in the United States (includes keyboard cable and TouchPad)
Sequential part number listing
19
Spare part number Description
730895-031 Keyboard/top cover for use in the United Kingdom and Singapore (includes keyboard cable
and TouchPad)
730895-041 Keyboard/top cover for use in Germany (includes keyboard cable and TouchPad)
730895-051 Keyboard/top cover for use in France (includes keyboard cable and TouchPad)
730895-071 Keyboard/top cover for use in Spain (includes keyboard cable and TouchPad)
730895-131 Keyboard/top cover for use in Portugal (includes keyboard cable and TouchPad)
730895-161 Keyboard/top cover for use in Latin America (includes keyboard cable and TouchPad)
730895-171 Keyboard/top cover for use in Saudi Arabia (includes keyboard cable and TouchPad)
730895-251 Keyboard/top cover for use in Russia (includes keyboard cable and TouchPad)
730895-281 Keyboard/top cover for use in Thailand (includes keyboard cable and TouchPad)
730895-291 Keyboard/top cover for use in Japan (includes keyboard cable and TouchPad)
730895-A41 Keyboard/top cover for use in Belgium (includes keyboard cable and TouchPad)
730895-AB1 Keyboard/top cover for use in Taiwan (includes keyboard cable and TouchPad)
730895-AD1 Keyboard/top cover for use in South Korea (includes keyboard cable and TouchPad)
730895-B31 Keyboard/top cover for use in the Netherlands (includes keyboard cable and TouchPad)
730895-BA1 Keyboard/top cover for use in Bulgaria (includes keyboard cable and TouchPad)
730895-BB1 Keyboard/top cover for use in Israel (includes keyboard cable and TouchPad)
730895-BG1 Keyboard/top cover for use in Switzerland (includes keyboard cable and TouchPad)
730895-DB1 Keyboard/top cover for use in Canada (includes keyboard cable and TouchPad)
730895-DH1 Keyboard/top cover for use in Denmark, Finland, and Norway (includes keyboard cable
and TouchPad)
730895-FL1 Keyboard/top cover for use in the Czech Republic and Slovakia (includes keyboard cable
and TouchPad)
730897-001 Media card reader board (includes cable and USB connector)
730898-001 TouchPad button board (includes bracket, TouchPad cable, and TouchPad button board cable)
730899-001 Power button board (includes cable)
730900-001 Power connector cable (includes bracket)
730901-001 Monitor connector board (includes cable)
730902-001 Heat sink (includes 4 captive screws and replacement thermal material)
730903-001 Fan (includes cable and cowling)
731424-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws)
737253-001 Service cover (includes 2 rubber feet)
738824-001 RTC battery (includes cable and double-sided adhesive)
20 Chapter 3 Illustrated parts catalog
4 Removal and replacement
procedures preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 and P1 screw drivers
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Tools required
21
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
22 Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines
23
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines
25
5 Removal and replacement
procedures for Customer SelfRepair parts
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to
determine if Customer Self-Repair is supported in your location.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-
Repair parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer. See
product number, and model number on page 13 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 9 screws that must be removed, replaced, and/or loosened when servicing
Customer Self-Repair parts. Make special note of each screw size and location during removal
and replacement.
Locating the serial number,
26 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Battery
Description Spare part number
3-cell, 36-Wh, 3.20-Ah, Li-ion battery 729892-001
Before removing the battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with
the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can
cause loss of information. To prevent loss of information, save your work or shut down the computer
through Windows before removing the battery.
1. Turn the computer upside down on a flat surface.
2. Position the computer with the rear toward you.
3. Slide the battery lock latch (1) to the unlocked position.
NOTE: The battery lock latch automatically returns to its original position when the battery
is removed.
4. Slide the battery release latch (2) to release the battery.
5. Remove the battery (3).
Reverse this procedure to install the battery.
Component replacement procedures
27
Service cover
NOTE: This section applies only to computer models equipped with an Intel processor.
Description Spare part number
Service cover 737253-001
Before removing the service cover, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 27).
Remove the service cover:
1. Lift up on the rear edge of the service cover (1) until the left and right sides detach from
the computer.
2. Remove the service cover (2).
Reverse this procedure to install the service cover.
28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector
cable, and screws. These components are included in the Hard Drive Hardware Kit, spare part number
731424-001.
Description Spare part number
500-GB, 5400-rpm, 7.0-mm 683802-001
320-GB, 5400-rpm, 7.0-mm 645193-001
Before removing the hard drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 27).
Service cover on page 28).
Remove the hard drive:
1. Disconnect the hard drive connector cable (1) from the system board.
2. Release the hard drive connector cable from the routing channel (2) built into the base enclosure.
3.
Remove the four Phillips PM2.0×2.75 screws (3) that secure the hard drive to the computer.
Component replacement procedures
29
4.
Remove the hard drive.
5. If it is necessary to disassemble the hard drive, perform the following steps:
a. Position the hard drive with the connector toward you.
b.
Disconnect the hard drive connector cable (1) from the hard drive.
c.
Remove the four Phillips PM3.0×3.25 screws (2) that secure the hard drive bracket to the
hard drive.
d. Remove the hard drive bracket (3) from the hard drive.
The hard drive bracket, hard drive connector cable, and screws are available in the Hard
Drive Hardware Kit, spare part number 731424-001.
30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Reverse this procedure to install the hard drive.
WLAN module
Description Spare part number
Atheros AR9485 802.11b/g/n WiFi Adapter 675794-001
Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter 730668-001
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001
Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove the
module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 27).
Service cover on page 28).
Component replacement procedures
31
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal
labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal
labeled “2”.
2. Remove the Phillips PM2.0×3.5 screw (2) that secures the WLAN module to the system board.
(The WLAN module tilts up.)
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the
protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Reverse this procedure to install the WLAN module.
Memory module
Description Spare part number
8-GB (PC3L, 12800, 1600-MHz) 693374-001
4-GB (PC3L, 12800, 1600-MHz) 691740-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may
result in various system problems.
To update BIOS:
1. Navigate to
2.
Click Support & Drivers > click Drivers & Software.
3.
In the Enter a product name/number box, type the computer model information, and then
www.hp.com.
click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 27).
Service cover on page 28).
Remove the memory module:
1.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The memory module tilts up.)
Component replacement procedures
33
2.
Remove the memory module (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install a memory module.
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement
procedures for Authorized Service
Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
RTC battery
Description Spare part number
RTC battery (includes double-sided tape) 738824-001
Before removing the RTC battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Remove the RTC battery:
Battery on page 27).
Service cover on page 28).
1. Disconnect the RTC battery cable (1) from the system board.
2. Release the RTC battery cable (2) from the routing channel built into the bottom cover.
Component replacement procedures
35
3.
Detach the RTC battery (3) from the bottom cover. (The RTC battery is attached to the bottom
cover by double-sided tape.)
4. Remove the RTC battery.
Reverse this procedure to install the RTC battery.
36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
Description Spare part number
11.6-inch, AG, SVA, LED TouchScreen display assembly (includes webcamera/microphone
module and wireless antenna cables)
730892-001
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 27).
Service cover on page 28).
Remove the display assembly:
1. Remove the rear rubber feet (1).
The rear rubber feet are included in the Rubber Feet Kit, spare part number 730888-001.
2. Remove the two Phillips PM2.2×5.5 screws (2) that secure the rear corner covers to the computer.
Component replacement procedures
37
3.
Remove the left and right rear corner covers (3).
The rear corner covers are included in the bottom cover spare part kit, spare part number
730887-001.
4. Disconnect the wireless antenna cables (1) from the WLAN module.
5. Release the wireless antenna cables from the retention clips (2) and routing channel built into the
bottom cover.
6. Disconnect the display panel cable (3) from the system board.
38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7.
Release the display panel cable from the retention clips (4) and routing channel built into the
bottom cover.
8. Remove the four Phillips PM2.0×5.5 screws (1) and the two Phillips PM2.5×10.5 screws (2) that
secure the display assembly to the computer.
9. Open the display hinges (3) as far as they will open.
10. Separate the display assembly (4) from the computer.
Component replacement procedures
39
Reverse this procedure to install the display assembly.
Power connector cable
Description Spare part number
Power connector cable (includes bracket) 730900-001
Before removing the power connector cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 27).
Service cover on page 28).
Remove the power connector cable:
1.
Remove the two Phillips PM2.0×5.5 screws (1) and the two Phillips PM2.5×10.5 screws (2) that
secure the display assembly right hinge to the computer.
2. Open the display assembly right hinge (3) as far as it will open.
3. Disconnect the power connector cable (4) from the system board.
4. Release the power connector cable from the retention clips (2) and routing channel built into the
bottom cover.
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
Release the power connector (6) from the clips and mold built into the bottom cover.
6. Remove the power connector cable.
Reverse this procedure to install the power connector cable.
Component replacement procedures
41
Bottom cover
Description Spare part number
Bottom cover (includes left and right corner covers) 730887-001
Before removing the bottom cover, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 27).
5. Remove the service cover (see
6. Disconnect the RTC battery cable from the system board (see
7. Remove the display assembly (see
Service cover on page 28).
RTC battery on page 35).
Display assembly on page 37).
NOTE: When replacing the bottom cover, be sure that the RTC battery is removed from the defective
bottom cover and installed in the replacement bottomcover.
Remove the bottom cover:
1. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and
then disconnect the keyboard cable from the system board.
2. Release the ZIF connector (2) to which the TouchPad button board cable is attached, and then
disconnect the TouchPad button board cable from the system board.
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Release the ZIF connector (3) to which the power button board ribbon cable is attached, and then
disconnect the power button board ribbon cable from the system board.
4. Remove the thirteen Phillips PM2.0×4.5 screws that secure the bottom cover to the top cover.
Component replacement procedures
43
5.
Remove the bottom cover from the top cover.
Reverse this procedure to install the bottom cover.
Power button board
Description Spare part number
Power button board (includes cable) 730899-001
Before removing the power button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Service cover (see
b. Display assembly (see
c.
Bottom cover (see
Battery on page 27), and then remove the following components:
Service cover on page 28)
Display assembly on page 37)
Bottom cover on page 42)
Remove the power button board:
1. Remove the two Phillips PM2.0×2.75 screws (1) that secure the power button board to the
top cover.
2.
Detach the power button board cable (2) from the top cover. (The power button board cable is
attached to the top cover with double-sided tape.)
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the power button board (3) and cable.
Reverse this procedure to install the power button board.
Component replacement procedures
45
TouchPad button board
Description Spare part number
TouchPad button board (includes TouchPad cable, TouchPad button board cable, and TouchPad
button board bracket)
730898-001
Before removing the TouchPad button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Service cover (see
b. Display assembly (see
c. Bottom cover (see
Battery on page 27), and then remove the following components:
Service cover on page 28)
Display assembly on page 37)
Bottom cover on page 42)
Remove the TouchPad button board:
1. Release the ZIF connector (1) to which the TouchPad board cable is attached, and then disconnect
the TouchPad board cable from the TouchPad board.
2. Remove the two Phillips PM2.0×4.5 screws (2) that secure the TouchPad button board to the
top cover.
3.
Remove the TouchPad button board bracket (3).
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Remove the TouchPad button board (4) and cables.
Reverse this procedure to install the TouchPad button board.
Component replacement procedures
47
Media card reader board
Description Spare part number
Media card reader board (includes cable) 730897-001
Before removing the media card reader board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 27), and then remove the following components:
a. Service cover (see
b. Display assembly (see
c. Bottom cover (see
Service cover on page 28)
Display assembly on page 37)
Bottom cover on page 42)
Remove the media card reader board:
1. Release the ZIF connector (1) to which the media card reader board cable is attached, and then
disconnect the media card reader board cable from the system board.
2. Remove the Phillips PM2.0×4.5 screw (2) that secures the media card reader board to the
top cover.
3.
Remove the media card reader board (4) and cable.
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fan
Reverse this procedure to install the media card reader board.
Description Spare part number
Fan (includes cable and cowling) 730903-001
Before removing the fan, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Service cover (see
b. Display assembly (see
c. Bottom cover (see
Battery on page 27), and then remove the following components:
Service cover on page 28)
Display assembly on page 37)
Bottom cover on page 42)
Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Detach the cowling tape (2) that secures the fan to the heat sink.
3. Remove the two Phillips PM2.0×4.5 screws (3) that secure the fan to the system board.
Component replacement procedures
49
4.
Remove the fan (4).
Reverse this procedure to install the fan.
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Monitor connector board
Description Spare part number
Monitor connector board (includes cable) 730903-001
Before removing the monitor connector board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 27), and then remove the following components:
a. Service cover (see
b. Display assembly (see
c. Bottom cover (see
Service cover on page 28)
Display assembly on page 37)
Bottom cover on page 42)
Remove the monitor connector board:
1. Disconnect the monitor connector board cable (1) from the system board.
2. Remove the Phillips PM2.0×2.25 broad head screw (2) that secures the monitor connector board
to the top cover.
Component replacement procedures
51
3.
Remove the monitor connector board (3) and cable.
Reverse this procedure to install the monitor connector board.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: The system board spare part kit includes replacement thermal material.
Description Spare part number
Equipped with an AMD A6-1450 processor, a graphics subsystem with UMA memory, and the
Windows 8 Standard operating system
Equipped with an AMD A6-1450 processor, a graphics subsystem with UMA memory, and the
Linux operating system
Equipped with an AMD A4-1250 processor, a graphics subsystem with UMA memory, and the
Windows 8 Standard operating system
Equipped with an AMD A4-1250 processor, a graphics subsystem with UMA memory, and the
Linux operating system
730894-501
730894-001
730893-501
730893-001
Before removing the system board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
a. Service cover (see
b. Hard drive (see
Battery on page 27), and then remove the following components:
Service cover on page 28)
Hard drive on page 29)
c. Display assembly (see
d. Bottom cover (see
e. Media card reader board (see
f. Fan (see
Fan on page 49)
Display assembly on page 37)
Bottom cover on page 42)
Media card reader board on page 48)
NOTE: When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
●
WLAN module (see
●
Memory module (see
●
Heat sink (see
WLAN module on page 31)
Memory module on page 33)
Heat sink on page 55)
Remove the system board:
1. Disconnect the monitor connector board cable (1) from the system board.
2. Disconnect the speaker cable (2) from the system board.
Component replacement procedures
53
3.
Release the speaker cable from the tabs (3) built into the system board.
4. Remove the three Phillips PM2.0×4.5 screws (1) that secure the system board to the top cover.
5. Lift the left side of the system board (2) until it rests at an angle.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
6.
Remove the system board (3) by sliding it up and to the left an angle.
Reverse this procedure to install the system board.
Heat sink
Description Spare part number
Heat sink (includes 4 captive screws and replacement thermal material) 730902-001
Before removing the heat sink, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
2.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
computer on, and then shut it down through the operating system.
Disconnect the power from the computer by unplugging the power cord from the computer.
Battery on page 27), and then remove the following components:
a. Service cover (see
b. Hard drive (see
c. Display assembly (see
Service cover on page 28)
Hard drive on page 29)
Display assembly on page 37)
d. Bottom cover (see
Bottom cover on page 42)
Component replacement procedures
55
e.
Media card reader board (see
Media card reader board on page 48)
f. Fan (see
g.
System board (see
Remove the heat sink:
1. Turn the system board upside down, with the front toward you.
2. Following the 1 through 4 sequence stamped into the heat sink, loosen the four captive Phillips
PM2.0×2.5 screws (1) that secure the heat sink to the system board.
3.
Remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to
detach it.
Fan on page 49)
System board on page 53)
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and
the system board components each time the heat sink is removed. Thermal paste is used on the
processor (1) and the heat sink section (2) that services it
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the heat sink.
Speakers
Description Spare part number
Speaker Kit (includes left and right speakers and cables) 730890-001
Before removing the speakers, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
computer on, and then shut it down through the operating system.
4. Remove the battery (see
a. Service cover (see
b. Hard drive (see
Service cover on page 28)
Hard drive on page 29)
c. Display assembly (see
d. Bottom cover (see
Bottom cover on page 42)
e. Media card reader board (see
Battery on page 27), and then remove the following components:
Display assembly on page 37)
Media card reader board on page 48)
Component replacement procedures
57
f.
Fan (see
Fan on page 49)
g. System board (see
System board on page 53)
Remove the speakers:
1. Remove the two Phillips PM2.0×3.75 screws (1) and the two Phillips PM2.0×2.75 screws (2) that
secure the speakers to the bottom cover.
2. Remove the speakers (3).
Reverse this procedure to install the speakers.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Using Setup Utility (BIOS) and HP
PC Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the
amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed
on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn
+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS) (see
2.
Use the arrow keys to select Main.
Starting Setup Utility (BIOS) on page 59).
Starting Setup Utility (BIOS)
59
3.
To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select
Exit Discarding Changes, and then press enter.
4. Select Yes.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power,
docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS, make a note of the date, name,
or other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the
download is complete. If no instructions are revealed, follow these steps:
1.
From the Start screen, type e, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
60 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs
outside the operating system so that it can isolate hardware failures from issues that are caused by the
operating system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1.
Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following
order:
a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 61.
b. Hard drive
c. BIOS
2. Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1. Go to http://www.hp.com.
2. Click Support & Drivers, and then click the Drivers & Software tab.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Using HP PC Hardware Diagnostics (UEFI)
61
8 Specifications
Computer specifications
Metric U.S.
Dimensions
Width 29.0 cm 11.4 in
Depth 21.7 cm 8.5 in
Height 2.2 cm 0.9 in
Weight 1.5 kg 3.7 lbs
Input power
Operating voltage and current 19.5 V dc @ 3.33 A – 65 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.
62 Chapter 8 Specifications
Hard drive specifications
500-GB, 5400-rpm* 320-GB, 5400-rpm*
Dimensions
Height 7.0 mm 7.0 mm
Length 100.4 mm 100.4 mm
Width 69.9 mm 69.9 mm
Weight 110 g 110 g
Interface type SATA SATA
Transfer rate (synchronous, maximum) 1.1 GB/sec 1.1 GB/sec
Security ATA security ATA security
Seek times (typical read, including setting)
Single track 1.5 ms 1.5 ms
Average (read/write) 11/13 ms 11/13 ms
Maximum 22 ms 22 ms
Logical blocks 976,773,168 628,142,448
Disk rotational speed 5400 rpm 5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F) 0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specifications
63
9 Backing up, restoring, and
recovering
Your computer includes tools provided by HP and the operating system to help you safeguard your
information and retrieve it if you ever need to. These tools will help you return your computer to a
proper working state or even back to the original factory state, all with simple steps.
This chapter provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
NOTE: This guide describes an overview of backing up, restoring and recovering options. For more
details about the tools provided, see Help and Support. From the Start screen, type h, and then select
Help and Support.
64 Chapter 9 Backing up, restoring, and recovering
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create HP Recovery media. This step creates a backup
of the HP Recovery partition on the computer. The backup can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
●
System Recovery—Reinstalls the original operating system and the programs that were
installed at the factory.
●
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers
and software, but not other software applications.
●
Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and
the software that was installed at the factory.
2. As you add hardware and software programs, create system restore points. A system restore point
is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
A system restore point contains information that Windows uses, such as registry settings. Windows
creates a system restore point for you automatically during a Windows update and during other
system maintenance (such as a software update, security scanning, or system diagnostics). You
can also manually create a system restore point at any time. For more information and steps for
creating specific system restore points, see Help and Support. From the Start screen, type h, and
then select Help and Support.
3. As you add photos, video, music, and other personal files, create a backup of your personal
information. Windows File History can be set to regularly and automatically back up files from
libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and
they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore
the files that you backed up using File History. Restoring files is also useful if you ever choose to
reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.
NOTE: File History is not enabled by default, so you must turn it on.
For more information and steps for enabling Windows File History, see Help and Support. From
the Start screen, type h, and then select Help and Support.
Creating recovery media and backups
65
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or aid in the replacement of a hard drive.
●
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for
the blank USB flash drive or the number of blank DVD discs that will be required.
●
To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not
use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Bluray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a
high-quality blank USB flash drive.
●
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from the
HP website. For U.S. support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical
go to
drive, it must be connected directly to a USB port on the computer; the drive cannot be connected
to a USB port on an external device, such as a USB hub.
http://www.hp.com/go/contactHP. For worldwide support,
●
Be sure that the computer is connected to AC power before you begin creating the
recovery media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2.
Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see
Recovering using HP Recovery Manager on page 69.
66 Chapter 9 Backing up, restoring, and recovering
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:
●
If you need to restore your personal files and data, you can use Windows File History to restore
your information from the backups you created. For more information and steps for using File
History, see Help and Support. From the Start screen, type h, and then select Help and
Support.
●
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application
or driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.
●
If you want to restore the system to a previous state without losing any personal information,
Windows System Restore is an option. System Restore allows you to restore without the
requirements of Windows Refresh or a reinstallation. Windows creates system restore points
automatically during a Windows update and other system maintenance events. Even if you did not
manually create a restore point, you can choose to restore to a previous point, automatically
created. For more information and steps for using Windows System Restore, see Help and
Support. From the Start screen, type h, and then select Help and Support.
●
If you want a quick and easy way to recover the system without losing your personal information,
settings, or apps that came preinstalled on your computer or were purchased from the Windows
Store, consider using Windows Refresh. This option does not require backing up data to another
drive. See
●
If you want to reset your computer to its original state, Windows provides an easy way to remove
all personal data, apps, and settings, and reinstall Windows.
For more information, see
●
If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.
Minimized Image Recovery installs only drivers and hardware-enabling applications. Other
applications included in the image continue to be available for installation through the Drivers and
Applications Reinstall option in HP Recovery Manager.
For more information, see
●
If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery media. For more information, see
HP Recovery Manager on page 69.
●
If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see
Recovery Manager on page 69.
Using Windows Refresh for quick and easy recovery on page 68.
Remove everything and reinstall Windows on page 68.
Recovering using HP Recovery Manager on page 69.
Recovering using
Recovering using HP
●
If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
offers the Remove Recovery Partition option.
Restore and recovery
67
For more information, see Removing the HP Recovery partition on page 71.
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the
system at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling
traditional applications. From the Start screen, type h, and then select Help and Support.
NOTE: You may be prompted for your permission or password when using Refresh. See Help and
Support for more information. From the Start screen, type h, and then select Help and Support.
To start Refresh:
1.
From the Start screen, point to the upper-right or lower-right corner of the screen to reveal
the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Scroll the right-side choices down to display Refresh your PC without affecting your files.
5. Under Refresh your PC without affecting your files, select Get started, and then follow
the on-screen instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option removes
all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Choose your keyboard layout.
68 Chapter 9 Backing up, restoring, and recovering
3.
Select Troubleshoot from the boot options menu.
4.
Select Reset your PC, and then follow the on-screen instructions.
To use the Start screen:
1.
From the Start screen, point to the upper-right or lower-right corner of the screen to reveal
the charms.
2.
Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Scroll the right-side choices down to display Remove everything and reinstall Windows.
5. Under Remove everything and reinstall Windows, select Get started, and follow the
on-screen instructions.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state. Using
the HP Recovery media you created, you can choose from one of the following recovery options:
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from
the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
The HP Recovery partition (select models only) allows Minimized Image Recovery.
What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the media provided by the manufacturer.
●
Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails.
●
To use the Factory Reset or System Recovery options, you must use HP Recovery media.
●
If the HP Recovery media do not work, you can obtain recovery media for your system from the HP
website. For U.S. support, go to
to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/contactHP. For worldwide support, go
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data.
Before beginning recovery, back up any personal data you wish to retain.
Restore and recovery
69
Using the HP Recovery partition to recover a minimized image (select models only)
The HP Recovery partition (select models only) allows you to perform a minimized image recovery
without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Choose your keyboard layout.
3.
Select Troubleshoot from the boot options menu.
4.
Select HP Recovery Manager, and follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system
does not have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal files.
2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an
optional external optical drive, and then restart the computer.
– or –
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then
restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See
3.
Follow the on-screen instructions.
Changing the computer boot order on page 70.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which
is the order of devices listed in BIOS where the computer looks for startup information. You can change
the selection for an optical drive or a USB flash drive.
To change the boot order:
1.
Insert the HP Recovery media you created.
2. Restart the computer, quickly press esc, and then press f9 for boot options.
70 Chapter 9 Backing up, restoring, and recovering
3.
Select the optical drive or USB flash drive you want to boot from.
4. Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard
drive space.
IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh,
the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option
for minimized image recovery. Create HP Recovery media before removing the Recovery partition to
ensure you have recovery options; see
Follow these steps to remove the HP Recovery partition:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Creating HP Recovery media on page 66.
Restore and recovery
71
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
rating of 125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 113
Requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
72 Chapter 10 Power cord set requirements
Country/region Accredited agency Applicable note number
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
Requirements for specific countries and regions
73
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for
battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
74 Chapter 11 Recycling
Index
A
AC adapter light 11
AC adapter, spare part numbers
18, 19
action key 7
antenna, location 4
audio, product description 2
audio-in jack 11
audio-out jack 11
B
battery
removal 27
spare part number 16, 19, 27
battery bay 12
battery lock latch 12
battery release latch 12
bottom components 12
bottom cover
removal 42
spare part number 16, 19
spare part numbers 42
button components 6
buttons
power 6
TouchPad 9
C
cables, service considerations 22
caps lock light 8
chipset, product description 1
components
bottom 12
buttons 6
display 4
keys 7
left side 10
lights 8
right side 11
speakers 6
TouchPad 9
computer
major components 14
specifications 62
connectors, service
considerations 22
D
display assembly
removal 37
spare part number 15, 19, 37
display components 4
display panel, product
description 1
display switch 4
drives, preventing damage 22
DVD±RW Double-Layer with
SuperMulti Drive
precautions 22
spare part number 17, 19
E
electrostatic discharge 23
equipment guidelines 25
esc key 7
Ethernet, product description 2
external media cards, product
description 2
external monitor port 10
F
fan
removal 49
spare part number 15, 20, 49
fn key 7
G
graphics, product description 1
grounding guidelines 23
guidelines
equipment 25
grounding 23
packaging 24
transporting 24
workstation 24
H
hard drive
precautions 22
product description 2
removal 29
spare part numbers 16, 17,
19, 29
specifications 63
hard drive bracket
illustrated 17
removal 30
hard drive connector cable
illustrated 17
removal 30
Hard Drive Hardware Kit
contents 17
spare part number 16, 17, 20
hard drive light 10
HDMI port 11
headphone jack 11
heat sink
removal 55
spare part number 16, 20, 55
J
jacks
audio-in 11
audio-out 11
headphone 11
microphone 11
Index
75
network 11
RJ45 11
K
key components 7
keyboard/top cover
spare part numbers 15, 19,
20
keys
action 7
esc 7
fn 7
Windows 7
L
left-side components 10
light components 8
lights
AC adapter 11
caps lock 8
hard drive 10
mute 8
power 8, 10
webcamera 4
wireless 8
M
mass storage device
illustrated 17
precautions 22
spare part numbers 17
media card reader board
removal 48
spare part number 15, 20, 48
memory card reader 10
memory module
product description 1
removal 33
spare part numbers 16, 19,
33
microphone
location 5
product description 2
microphone jack 11
model name 1
monitor connector board
removal 51
spare part number 15, 20, 51
monitor port 10
mute light 8
N
network jack 11
O
operating system, product
description 3
optical drive
precautions 22
product description 2
spare part number 17, 19
P
packaging guidelines 24
plastic parts, service
considerations 21
ports
external monitor 10
HDMI 11
monitor 10
product description 2
USB 10, 11
power button 6
power button board
removal 44
spare part number 15, 20, 44
power connector 11
power connector cable
removal 40
spare part number 16, 20, 40
power cord
set requirements 72
spare part numbers 18, 19
power light 8, 10
power requirements, product
description 3
processor, product description 1
product description
audio 2
chipset 1
display panel 1
Ethernet 2
external media cards 2
graphics 1
hard drive 2
memory module 1
microphone 2
operating system 3
optical drive 2
ports 2
power requirements 3
processors 1
product name 1
security 3
serviceability 3
video 2
wireless 2
product name 1
R
rear corner cover
removal 37
spare part number 16, 38
removal/replacement
procedures 26, 35
right-side components 11
RJ45 jack 11
RTC battery
removal 35
spare part number 16, 20, 35
rubber feet
removal 37
spare part number 37
Rubber Feet Kit, spare part
number 18, 19, 37
S
Screw Kit, spare part number 18,
19
security cable slot 10
security, product description 3
service considerations
cables 22
connectors 22
plastic parts 21
service cover
location 12
removal 28
spare part number 16, 20, 28
serviceability, product description
3
Speaker Kit, spare part number
16, 19, 57
speakers
components 6
location 6
removal 57
spare part number 16, 19,
57
76 Index
specifications
computer 62
hard drive 63
system board
removal 53
spare part numbers 15, 19,
53
T
tools required 21
TouchPad button 9
TouchPad button board
removal 46
spare part number 15, 20, 46
TouchPad components 9
TouchPad zone 9
transporting guidelines 24
U
USB port 10, 11
V
vents 10
video, product description 2
W
webcamera light 4
webcamera, location 5
Windows key 7
wireless antenna, location 4
wireless light 8
wireless, product description 2
WLAN module
removal 31
spare part numbers 16, 19,
31
workstation guidelines 24
Index
77
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