Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: August 2016
Second Edition: August 2015
First Edition: April 2015
Document Part Number: 806484-003
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes parts that should only be accessed by an authorized service provider.
Accessing parts described in the chapter titled, "Removal and replacement procedures for Authorized Service
Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap. Use the device only on a hard, at surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow.
Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing,
during operation. The device and the AC adapter comply with the user-accessible surface temperature limits
dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Changing your notebook to an entertainment stand ......................................................................... 8
Changing your notebook to a tablet ................................................................................................... 8
Top .......................................................................................................................................................................... 9
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Miscellaneous parts ............................................................................................................................................. 18
Mass storage devices ........................................................................................................................................... 21
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Top cover ........................................................................................................................................... 27
Hard drive .......................................................................................................................................... 30
Updating the BIOS ................................................................................................................................................ 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 60
Synchronizing a tablet and keyboard (select models only) ................................................................................ 61
7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 62
Determining the BIOS version ........................................................................................................... 62
Downloading a BIOS update .............................................................................................................. 63
Synchronizing a tablet and keyboard (select products only) .............................................................................. 64
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 65
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 66
9 Backing up, restoring, and recovering in Windows 8.1 .................................................................................... 67
Creating recovery media and backups ................................................................................................................ 67
Creating HP Recovery media (select models only) ........................................................................... 67
Using Windows tools ........................................................................................................................................... 68
Restore and recovery ........................................................................................................................................... 68
Recovering using HP Recovery Manager ........................................................................................... 69
What you need to know before you get started ............................................................. 69
Using the HP Recovery partition (select models only) ................................................... 70
Using HP Recovery media to recover .............................................................................. 70
viii
Changing the computer boot order ................................................................................ 70
Removing the HP Recovery partition (select models only) ............................................ 71
10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 72
Creating recovery media and backups ................................................................................................................ 72
Creating HP Recovery media (select products only) ......................................................................... 72
Using Windows tools ........................................................................................................................................... 73
Restore and recovery ........................................................................................................................................... 74
Recovering using HP Recovery Manager ........................................................................................... 74
What you need to know before you get started ............................................................. 74
Using the HP Recovery partition (select products only) ................................................. 75
Using HP Recovery media to recover .............................................................................. 75
Changing the computer boot order ................................................................................ 76
Removing the HP Recovery partition (select products only) ......................................... 76
Hard drive specications ..................................................................................................................................... 79
Hard drive specications, hybrid drives .............................................................................................................. 80
12 Power cord set requirements ...................................................................................................................... 81
Requirements for all countries ............................................................................................................................ 81
Requirements for specic countries and regions ................................................................................................ 81
Index ............................................................................................................................................................. 84
ix
x
1Product description
CategoryDescription
Product name HP ENVY x360 m6 Convertible
HP ENVY x360 Convertible
Processors7th generation Intel® Core™ processors
Intel Core i7-7500U (2.7GHz, SC turbo up to 3.5GHz), 2133MHz/4MB L3, Dual 15W
7th generation Intel Core i5 Processor
Intel Core i5-7200U (2.5GHz, SC turbo up to 3.1GHz), 2133MHz/3MB L3, Dual 15W
6th generation Intel Core processors
Intel Core i7-6500U (2.5GHz, SC turbo up to 3.1GHz), 1600MHz/4MB L3, Dual 15W
5th generation Intel Core i5 Processor
Intel Core i5-6200U (2.3GHz, SC turbo up to 2.8GHz), 1600MHz/3MB L3, Dual 15W
5th generation Intel Core Processors
Intel Core i7-5500U (2.4GHz, SC turbo up to 3.0GHz), 1600MHz/4MB L3, Dual 15W
5th generation Intel Core i5 Processor
Intel Core i5-5200U (2.2GHz, SC turbo up to 2.7GHz), 1600MHz/3MB L3, Dual 15W
ChipsetIntegrated SoC
GraphicsInternal graphics:
Intel HD Graphics 620 (7th generation processors)
Intel HD Graphics 520 (6th generation processors)
Intel HD Graphics 5500 (5th generation processors)
Hybrid graphics:
5th/6th generation processors: NVIDIA N16S-GT (GeForce 930M) with up to 2048 MB of dedicated video memory
(256Mx16 DDR3 900MHz x 4 PCs, 1 GHz bridge to 900 MHz)
7th generation processors: NVIDIA N16S-GMR (GeForce 930MX) with up to 2048 MB of dedicated video memory
(256Mx16 DDR3 900 MHz x 4 PCs, 1 GHz bridge to 900 MHz)
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only)
1 meter power cord
TPM 2.0
Preinstalled:
●
Windows 10
●
Windows 10 High End ML
●
Windows 10 High End EM/SL
●
Windows 8.1 (15-w000 – 15-w099 models)
●
AC adapter
3
2External component identication
Right side
ComponentDescription
(1)Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this document:
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(2)Windows buttonReturns you to the Start screen from an open app or the
(3)USB 3.0 portConnects optional USB devices, such as a keyboard, mouse,
4Chapter 2 External component identication
Windows desktop.
NOTE: Pressing the Windows button again will return you to
the previous screen.
external drive, printer, scanner or USB hub.
(4)USB 3.0 charging (powered) portConnects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5)HDMI portConnects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(6)RJ-45 (network) jack/status lightsConnects a network cable.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
(7)AC adapter/battery light
(8)Power connectorConnects an AC adapter.
Left side
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
ComponentDescription
(1)Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
Left side5
ComponentDescription
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Windows 8.1::
▲ From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the
list of applications.
‒ or –
From the Windows desktop, right-click the Start button,
and then select Power Options.
Windows 10:
▲ Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
(2)Security cable slot
stolen.
(3)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4)USB 2.0 portConnects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5)Memory card readerReads optional memory cards that enable you to store, manage,
share or access information.
To insert a card:
▲ Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is rmly seated.
To remove a card:
▲ Press in on the card it until it pops out.
(6)Volume button Controls speaker volume.
●
To decrease speaker volume, press the – edge of the
button.
●
To increase speaker volume, press the + edge of the
button.
(7)Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
6Chapter 2 External component identication
Display
ComponentDescription
(1)Internal microphonesRecord sound.
(2)Webcam lightOn: The webcam is in use.
(3)WebcamRecords video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
▲ Windows 8.1: From the Start screen, type camera, and then
select Camera from the list of applications.
▲ Windows 10: Type camera in the taskbar search box, and then
select Camera.
(4)WLAN antennas*Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(5)Internal display switchTurns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
To access this document in Windows 8.1:
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
Display7
ComponentDescription
To access this document in Windows 10:
Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Your computer can function as a classic notebook and, in addition, the display can be rotated so that the
computer transforms into an entertainment stand or a tablet.
Changing your notebook to an entertainment stand
To change your notebook to an entertainment stand, raise the display, and then rotate the display backward
to a stand position (about 315 degrees).
Changing your notebook to a tablet
To change your notebook to a tablet, raise the display, and then rotate the display backward until it is ush
with the computer bottom (360 degrees).
8Chapter 2 External component identication
Top
TouchPad
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate items
on the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
Top9
Lights
ComponentDescription
Keys
(1)Caps lock lightOn: Caps lock is on, which switches the keys to all capital letters.
(2)Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
10Chapter 2 External component identication
the fn key.
Bottom
ComponentDescription
(2)fn keyExecutes frequently used system functions when pressed in
combination with the esc key, or on select models, the spacebar.
(3)Windows keyWindows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
NOTE: On select models, the f5 action key turns the backlight
keyboard feature o or on.
(5)num lock keyAlternates between the navigational and numeric functions on
the integrated numeric keypad.
(6)Integrated numeric keypadWhen num lock is on, it can be used like an external numeric
keypad.
ComponentDescription
(1)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(2)SpeakersProduce sound.
Bottom11
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
—
Product name (1). This is the product name axed to the front of the computer.
—
Serial number (s/n) (2). This is an alphanumeric identier that is unique to each product.
—
Part number/Product number (p/n) (3). This number provides specic information about the
product's hardware components. The part number helps a service technician to determine what
components and parts are needed.
—
Warranty period (4). This number describes the duration (in years) of the warranty period for the
computer.
—
Model description (select models only) (5). This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
●
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating
systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.
12Chapter 2 External component identication
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels13
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.