HP ENVY x360 m6 Maintenance and Service Guide

Download

HP ENVY x360 m6 Convertible

Model numbers: m6-w000 – m6-w099 Model numbers: m6-w100 – m6-w199

HP ENVY x360 Convertible

Model numbers: 15-w200 – 15-w299

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Third Edition: August 2016

Second Edition: August 2015

First Edition: April 2015

Document Part Number: 806484-003

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes parts that should only be accessed by an authorized service provider.

Accessing parts described in the chapter titled, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 4

Right side ............................................................................................................................................................... 4

Left side ................................................................................................................................................................. 5

Display .................................................................................................................................................................... 7

Changing your notebook to an entertainment stand ......................................................................... 8

Changing your notebook to a tablet ................................................................................................... 8

Top .......................................................................................................................................................................... 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Keys ................................................................................................................................................... 10

Bottom ................................................................................................................................................................. 11

Labels ................................................................................................................................................................... 12

3 Illustrated parts catalog .............................................................................................................................. 14

Computer major components .............................................................................................................................. 14

Miscellaneous parts ............................................................................................................................................. 18

Display assembly subcomponents ...................................................................................................................... 19

Rubber Kit ............................................................................................................................................................ 20

Mass storage devices ........................................................................................................................................... 21

4 Removal and replacement procedures preliminary requirements .................................................................... 22

Tools required ...................................................................................................................................................... 22

Service considerations ......................................................................................................................................... 22

Plastic parts ....................................................................................................................................... 22

Cables and connectors ...................................................................................................................... 22

Drive handling ................................................................................................................................... 23

Grounding guidelines ........................................................................................................................................... 23

Electrostatic discharge damage ........................................................................................................ 23

Packaging and transporting guidelines .......................................................................... 24

Workstation guidelines ................................................................................................... 24

Equipment guidelines ..................................................................................................... 25

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 26

Component replacement procedures .................................................................................................................. 26

vii

Top cover ........................................................................................................................................... 27

Hard drive .......................................................................................................................................... 30

Solid-state drive (M.2) ....................................................................................................................... 32

WLAN module .................................................................................................................................... 34

Speakers ............................................................................................................................................ 35

USB board (USB/volume/hard drive LED/card reader) ...................................................................... 37

System board .................................................................................................................................... 39

Memory module ................................................................................................................................ 42

Heat sink ............................................................................................................................................ 44

Battery ............................................................................................................................................... 47

Display assembly ............................................................................................................................... 49

Power button board .......................................................................................................................... 57

Power connector cable ...................................................................................................................... 58

6 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 59

Starting Setup Utility (BIOS) ................................................................................................................................ 59

Updating the BIOS ................................................................................................................................................ 59

Determining the BIOS version ........................................................................................................... 59

Downloading a BIOS update .............................................................................................................. 60

Synchronizing a tablet and keyboard (select models only) ................................................................................ 61

7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 62

Starting Setup Utility (BIOS) ................................................................................................................................ 62

Updating Setup Utility (BIOS) .............................................................................................................................. 62

Determining the BIOS version ........................................................................................................... 62

Downloading a BIOS update .............................................................................................................. 63

Synchronizing a tablet and keyboard (select products only) .............................................................................. 64

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 65

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 66

9 Backing up, restoring, and recovering in Windows 8.1 .................................................................................... 67

Creating recovery media and backups ................................................................................................................ 67

Creating HP Recovery media (select models only) ........................................................................... 67

Using Windows tools ........................................................................................................................................... 68

Restore and recovery ........................................................................................................................................... 68

Recovering using HP Recovery Manager ........................................................................................... 69

What you need to know before you get started ............................................................. 69

Using the HP Recovery partition (select models only) ................................................... 70

Using HP Recovery media to recover .............................................................................. 70

viii

Changing the computer boot order ................................................................................ 70

Removing the HP Recovery partition (select models only) ............................................ 71

10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 72

Creating recovery media and backups ................................................................................................................ 72

Creating HP Recovery media (select products only) ......................................................................... 72

Using Windows tools ........................................................................................................................................... 73

Restore and recovery ........................................................................................................................................... 74

Recovering using HP Recovery Manager ........................................................................................... 74

What you need to know before you get started ............................................................. 74

Using the HP Recovery partition (select products only) ................................................. 75

Using HP Recovery media to recover .............................................................................. 75

Changing the computer boot order ................................................................................ 76

Removing the HP Recovery partition (select products only) ......................................... 76

11 Specications ............................................................................................................................................ 77

Computer specications ...................................................................................................................................... 77

39.6-cm (15.6-in) display specications ............................................................................................................. 78

Hard drive specications ..................................................................................................................................... 79

Hard drive specications, hybrid drives .............................................................................................................. 80

12 Power cord set requirements ...................................................................................................................... 81

Requirements for all countries ............................................................................................................................ 81

Requirements for specic countries and regions ................................................................................................ 81

13 Recycling .................................................................................................................................................. 83

Index ............................................................................................................................................................. 84

1 Product description

Category Description

Product name HP ENVY x360 m6 Convertible

HP ENVY x360 Convertible

Processors 7th generation Intel® Core™ processors

Intel Core i7-7500U (2.7GHz, SC turbo up to 3.5GHz), 2133MHz/4MB L3, Dual 15W

7th generation Intel Core i5 Processor

Intel Core i5-7200U (2.5GHz, SC turbo up to 3.1GHz), 2133MHz/3MB L3, Dual 15W

6th generation Intel Core processors

Intel Core i7-6500U (2.5GHz, SC turbo up to 3.1GHz), 1600MHz/4MB L3, Dual 15W

5th generation Intel Core i5 Processor

Intel Core i5-6200U (2.3GHz, SC turbo up to 2.8GHz), 1600MHz/3MB L3, Dual 15W

5th generation Intel Core Processors

Intel Core i7-5500U (2.4GHz, SC turbo up to 3.0GHz), 1600MHz/4MB L3, Dual 15W

5th generation Intel Core i5 Processor

Intel Core i5-5200U (2.2GHz, SC turbo up to 2.7GHz), 1600MHz/3MB L3, Dual 15W

Chipset Integrated SoC

Graphics Internal graphics:

Intel HD Graphics 620 (7th generation processors)

Intel HD Graphics 520 (6th generation processors)

Intel HD Graphics 5500 (5th generation processors)

Hybrid graphics:

5th/6th generation processors: NVIDIA N16S-GT (GeForce 930M) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1 GHz bridge to 900 MHz)

7th generation processors: NVIDIA N16S-GMR (GeForce 930MX) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900 MHz x 4 PCs, 1 GHz bridge to 900 MHz)

Support HD Decode, DX12, and HDMI

Supports Optimus

Supports GPS (GPU Performance Scaling)

Panel 39.6-cm (15.6-in), high-denition (HD), white light-emitting diode (WLED), SVA, AntiGlare (1366×768) display, at 3.8

mm, eDP; typical brightness: 220 nits (not available for models with i7 processors)

39.6-cm (15.6-in), FHD, WLED, SVA, BrightView, (1920×1080) display, slim 3.2 mm, eDP; typical brightness: 220 nits

39.6-cm (15.6-in), FHD, WLED, SVA, AntiGlare, (1920×1080) display, slim 3.2 mm, eDP; typical brightness: 250 nits

bridged to 220 nits FHD panel

Flush glass panel cover support

Touch screen with ush glass, multi-touch enabled

Category Description

Supports LVDS (co-layout with eDP1.3)

Support Active Stylus

Memory Two SODIMM slots - non customer accessible / non-upgradeable

DDR3L-1600 Dual Channel Support

Supports up to 16 GB of system RAM in the following congurations:

●

16384-MB total system memory (8192×2)

●

12288-MB total system memory (8192×1) + (4096×1)

●

8192-MB total system memory (8192×1) or (4096×2)

●

4096-MB total system memory (4096×1) or (2048×2)(not for models with 7th generation processors)

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in)/7.2 mm (.28 in) thicknesses

Accelerometer / HDD protection support

Single HDD congurations:

●

1-TB, 5400-rpm, 7.2-mm

●

750-GB, 5400-rpm, 7.2-mm (models with Intel 5th and 6th generation processors only)

●

500-GB, 5400-rpm, 7.0-mm

SSHD congurations:

●

500-GB, 5400-rpm, 7.0-mm SSHD w/8GB NAND

M.2 SATA-3 (NGFF):

●

256 GB, TLC

External optical drive

Webcam and microphone

Audio Dual speakers

Sensors Sensor Hub

Ethernet Integrated 10/100/1000 network interface card (NIC)

Wireless Integrated Wireless options with dual antennas (M.2/PCIe):

9.5 mm tray load, SATA, External USB optical drive (aluminium material)

DVD+/-RW Double-Layer SuperMulti

Supports M-disc

HP TrueVision HD: HD camera (xed, no tilt with activity LED, 1280×720 by 30 frames per second)

Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression

Supports HP Noise Cancellation

Supports Voice Recognition

Bang & Olufsen

Gyroscope / E-compass / Accelerometer

Accelerometer (2) (including 1 for hard drive protection support)

●

Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO)

●

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter

●

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter

2 Chapter 1 Product description

Category Description

Intel WiDi support

Compatible with Miracast-certied devices

Internal card expansion

External media card

Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz

Keyboard/ pointing devices

One M.2 slot for WLAN

One M.2 slot for SSD

HP Multi-Format Digital Media Card Reader

Support SD/SDHC/SDXC

Push-Push Insertion/Removal

Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0 (2 on right side)

USB 2.0 (1 on left side)

AC Smart Pin adapter plug

Headphone/microphone combo jack

Keyboard

Full size backlit three-coat paint island-style keyboard with numeric keypad

TouchPad

TouchPad with multitouch gestures enabled (2-nger scrolling, pinch-zoom, rotate, 2-nger click, 3-nger ick)

Multitouch gestures enabled

Taps enabled by default

Supports Modern Trackpad Gestures

Power requirements

Security Kensington Security Lock

Operating system

Serviceability End-user replaceable parts:

Battery:

3-cell, 48-Whr, 4.2-AH, Li-ion battery

AC adapters:

AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)

AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only)

1 meter power cord

TPM 2.0

Preinstalled:

●

Windows 10

●

Windows 10 High End ML

●

Windows 10 High End EM/SL

●

Windows 8.1 (15-w000 – 15-w099 models)

●

AC adapter

2 External component identication

Right side

Component Description

(1) Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this document:

Windows 8.1:

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

Windows 10:

Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audioin (microphone).

(2) Windows button Returns you to the Start screen from an open app or the

(3) USB 3.0 port Connects optional USB devices, such as a keyboard, mouse,

4 Chapter 2 External component identication

Windows desktop.

NOTE: Pressing the Windows button again will return you to

the previous screen.

external drive, printer, scanner or USB hub.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

(5) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High-Denition Multimedia Interface (HDMI) device.

(6) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(7) AC adapter/battery light

(8) Power connector Connects an AC adapter.

Left side

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging.

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

Left side 5

Component Description

If the computer has stopped responding and Windows shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options:

Windows 8.1::

▲ From the Start screen, type power, select Power and

sleep settings, and then select Power and sleep from the

list of applications.

‒ or –

From the Windows desktop, right-click the Start button, and then select Power Options.

Windows 10:

▲ Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power Options.

Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or

(2) Security cable slot

stolen.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(5) Memory card reader Reads optional memory cards that enable you to store, manage,

share or access information.

To insert a card:

▲ Hold the card label-side up, with connectors facing the

slot, insert the card into the slot, and then push in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card it until it pops out.

(6) Volume button Controls speaker volume.

●

To decrease speaker volume, press the – edge of the button.

●

To increase speaker volume, press the + edge of the button.

(7) Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

6 Chapter 2 External component identication

Display

Component Description

(1) Internal microphones Record sound.

(2) Webcam light On: The webcam is in use.

(3) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the webcam:

▲ Windows 8.1: From the Start screen, type camera, and then

select Camera from the list of applications.

▲ Windows 10: Type camera in the taskbar search box, and then

select Camera.

(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(5) Internal display switch Turns o the display and initiates Sleep if the display is closed while

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this document in Windows 8.1:

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

Display 7

Component Description

To access this document in Windows 10:

Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

Your computer can function as a classic notebook and, in addition, the display can be rotated so that the computer transforms into an entertainment stand or a tablet.

Changing your notebook to an entertainment stand

To change your notebook to an entertainment stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees).

Changing your notebook to a tablet

To change your notebook to a tablet, raise the display, and then rotate the display backward until it is ush with the computer bottom (360 degrees).

8 Chapter 2 External component identication

Top

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 9

Lights

Component Description

Keys

(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

Component Description

(1) esc key Displays system information when pressed in combination with

10 Chapter 2 External component identication

the fn key.

Bottom

Component Description

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key, or on select models, the spacebar.

(3) Windows key Windows 8.1: Returns you to the Start screen from an open app

or the Windows desktop.

NOTE: Pressing the Windows key again will return you to the

previous screen.

Windows 10: Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select models, the f5 action key turns the backlight

keyboard feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(6) Integrated numeric keypad When num lock is on, it can be used like an external numeric

keypad.

Component Description

(1) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

(2) Speakers Produce sound.

Bottom 11

Labels

The labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

●

Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

—

Product name (1). This is the product name axed to the front of the computer.

—

Serial number (s/n) (2). This is an alphanumeric identier that is unique to each product.

—

Part number/Product number (p/n) (3). This number provides specic information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

—

Warranty period (4). This number describes the duration (in years) of the warranty period for the computer.

—

Model description (select models only) (5). This is the alphanumeric identier used to locate documents, drivers, and support for the computer.

●

NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating

systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery methods.

12 Chapter 2 External component identication

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 13

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

14 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

(1) Display assembly (39.6-cm [15.6-in] HD, touch screen)

NOTE: Non-touch displays are only spared at the subcomponent level.

NOTE: For display assembly spare part information, see Display assembly subcomponents on page 19.

(2) Top cover/keyboard (includes touchpad)

For use in Belgium 807526-A41

For use in the Czech Republic and Slovakia 807526-FL1

For use in Denmark, Finland, and Norway 807526-DH1

For use in French Canada 807526-DB1

For use in France 807526-051

For use in Germany 807526-041

For use in Italy 807526-061

For use in Latin America 807526-161

For use in the Netherlands 807526-B31

For use in Romania 807526-271

For use in Russia 807526-251

For use in Saudi Arabia 807526-171

For use in Spain 807526-071

For use in Slovenia 807526-BA1

For use in Switzerland 807526-BG1

For use in Turkey 807526-141

For use in the United Kingdom 807526-031

For use in the United States 807526-001

(3) System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems

xxxxxx-501: Windows 8.1 Standard operating system

xxxxxx-601: Windows 8.1 Professional or Windows 10 operating system

NOTE: System boards labeled as “ESH” can only be replaced with boards labeled as “ESH”.

System boards labeled as “ISH” can be replaced with boards labeled as ”ISH” or “ESH”.

For use in models with 2 GB of discrete graphics memory:

●

Intel Core i7-7500U processor 859661-xxx

●

Intel Core i7-6500U processor (solid-state drive models) 862665-xxx

●

Intel Core i7-6500U processor (ISH) 849139-xxx

●

Intel Core i7-6500U processor (ESH) 811098-xxx

Computer major components 15

Item Component Spare part

number

For use in models with UMA graphics

●

Intel Core i5-6200U processor (solid-state drive models, ESH) 811099-xxx

●

Intel Core i5-6200U processor (solid-state drive models, ISH) 849140-xxx

●

Intel Core i7-5500U processor 807540-xxx

●

Intel Core i7-5200U processor 808410-xxx

●

Intel Core i7-7500U processor 859660-xxx

●

Intel Core i7-7200U processor 859659-xxx

●

Intel Core i7-6500U processor (ISH) 849138-xxx

●

Intel Core i7-6500U processor (ESH) 811096-xxx

●

Intel Core i7-6500U processor (solid-state drive models, ISH) 862664-xxx

●

Intel Core i5-6200U processor (ISH) 849137-xxx

●

Intel Core i5-6200U processor (ESH) 811095-xxx

●

Intel Core i7-5500U processor 807538-xxx

●

Intel Core i5-5200U processor 807537-xxx

827523-xxx

827522-xxx

Heat sink assembly (includes replacement thermal materials):

(4) For use in models with 5th generation Intel processors and UMA graphics 807523-001

(5) For use in models with 5th generation Intel processors and discrete graphics 807524-001

For use in models with 6th generation Intel processors and UMA graphics 828732-001

For use in models with 6th generation Intel processors and discrete graphics 828733-001

For use in models with 7th generation Intel processors and UMA graphics 860899-001

For use in models with 7th generation Intel processors and discrete graphics 860900-001

(6) 256-GB solid-state drive (SSD) 813081-001

(7) WLAN module:

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 756751-005

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005

(8) USB board (USB/volume/hard drive LED/card reader) (includes cable) 807527-001

(9) Power button board (includes cable) 807528-001

(10) Memory module (DDR3L-1600):

8-GB 693374-005

4-GB 691740-005

2-GB 691739-005

(11) Hard drive (does not include bracket):

16 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

NOTE: The hard drive bracket and connector are available using spare part number 808238-001.

1-TB, 5400-rpm, 7 mm 762990-005

750-GB, 5400 rpm hard drive, 7 mm 752099-005

500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005

500-GB, 5400-rpm, 7 mm 778186-005

(12) Power connector cable 807522-001

(13) Battery (3-cell, 48-Whr, 4.2-Ah Li-ion) 796356-005

(14) Speakers (includes left and right speakers and cable) 807535-001

(15) Bottom cover 807521-001

RTC battery (not illustrated) 683502-001

Computer major components 17

Miscellaneous parts

Component Spare part number

HP Smart AC adapter:

AC adapter, 65-W, non-PFC, 4.5 mm 710412-001

AC adapter, 65-W, non-PFC, 4.5 mm, EM (for use in the Asia-Pacic region and India) 714657-001

45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People’s Republic of China and India)

Power cord (3-pin, black, 1.0-m):

For use in Denmark 213353-008

For use in Europe, the Middle East, and Africa 213350-009

For use in India 404827-003

For use in North America 213349-009

For use in South Africa 361240-002

For use in Switzerland 213354-008

For use in the United Kingdom and Singapore 213351-008

Rubber Kit (includes front and rear feet) 807533-001

Screw Kit 807534-001

HDMI to VGA adapter 701943-001

741727-001

18 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Raw display panel

HD panel 807531-001

FHD panel 807532-001

FHD panel (for use only in models 15-w200 - 15-w299) 863978-001

(2) G sensor board 807530-001

(3) Hinges (left and right) 807525-001

(4) Webcam/microphone module 807542-001

(5) Antennas (includes wireless antenna cables and transceivers) 807519-001

(6) Display/touch control cable

For use in models with Intel 5th or 6th generation processors 808240-001

For use in models with Intel 7th generation processors 903810-001

(7) Webcam/G sensor cable

For use in models with Intel 5th or 6th generation processors 807529-001

For use in models with Intel 7th generation processors 903809-001

(8) Display enclosure: 813023-001

Display assembly subcomponents 19

Rubber Kit

Item Component Spare part number

(1) Middle screw covers 807533-001

(2) Top screw covers

(3) Corner screw covers

20 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Component Spare part number

(1) 256-GB solid-state drive (SSD) 813081-001

(2) Hard drive (does not include bracket or connector):

1-TB, 5400-rpm, 7 mm 762990-005

750-GB, 5400 rpm hard drive, 7 mm 752099-005

500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005

500-GB, 5400-rpm, 7 mm 778186-005

Hard drive hardware kit 808238-001

(3) Bracket

(4) Connector

(5) External DVD+/-RW Double-Layer SuperMulti Drive 747080-001

Mass storage devices 21

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Phillips P0 and P1 screwdrivers

●

Torx T8 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

22 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing a hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Use nonmagnetic tools.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Grounding guidelines 23

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Typical electrostatic voltage levels

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

24 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be eective, the conductive strips must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tapes

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 25

5 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 53 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Top cover

Description Spare part number

Base enclosure 807521-001

Top cover with keyboard and TouchPad:

For use in Belgium 807526-A41

For use in Canada (English/French) 807526-DB1

For use in the Czech Republic and Slovakia 807526-FL1

For use in France 807526-051

For use in Germany 807526-041

For use internationally 807526-B31

For use in Italy 807526-061

For use in Latin America 807526-161

For use in the Netherlands 807526-DH1

For use in Romania 807526-271

For use in Russia 807526-251

For use in Saudi Arabia 807526-171

For use in Slovenia 807526-BA1

For use in Spain 807526-071

For use in Switzerland 807526-BG1

For use in Turkey 807526-141

For use in the United Kingdom 807526-031

For use in the United States 807526-001

Before removing the top cover, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the top cover:

1. Position the computer upside-down.

2. Pry the four round rubber feet from the corners of the bottom cover (1).

3. Pry the two screw covers from the front side of the bottom cover (2).

Component replacement procedures 27

4. Pry the two screw covers from the middle of the bottom cover (3).

Rubber feet and rubber screw covers are available in the Rubber Kit, spare part number 807533-001.

5. Remove the 12 Phillips PM2.5×6.0 screws that secure the top cover to the computer.

6. Position the computer upright, and then open the computer as far as possible.

7. Starting on the inside above the keyboard near the hinges, pull up at the seams to disengage the cover

from the computer (1), far enough to access the keyboard and touchpad connectors on the system board.

NOTE: When you lift the top cover, the keyboard cable and the touchpad cable are connected to the

system board. Be sure not to pull the cables loose when lifting the top cover.

28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

8. Disconnect the touchpad cable (2), the keyboard cable (3), and the backlight cable (4) from the system

board, and then remove the top cover from the computer (5).

Reverse this procedure to install the top cover.

Component replacement procedures 29

Hard drive

NOTE: The Hard Drive Hardware Kit, spare part number 808238-001, includes the hard drive bracket and

hard drive connector cable.

Description Spare part number

1-TB, 5400-rpm, 7 mm 762990-005

750 GB, 5400 rpm hard drive, 7 mm 752099-005

500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005

500-GB, 5400-rpm, 7 mm 778186-005

Hard Drive Hardware Kit (includes hard drive bracket and connector cable) 808238-001

Before removing the hard drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see Top cover on page 27).

computer on, and then shut it down through the operating system.

5. Disconnect the battery.

Remove the hard drive:

1. Disconnect the hard drive connector cable (1) from the system board.

30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Grasp tabs on hard drive bracket, and then pull the drive out of computer (2).

3. If it is necessary to disassemble the hard drive, perform the following steps:

a. Disconnect the hard drive connector cable (1) from the hard drive.

b. Lift the bracket from the hard drive (2).

The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number 808238-001.

Reverse this procedure to install the hard drive.

Component replacement procedures 31

Solid-state drive (M.2)

Description Spare part number

256 GB solid-state drive (SSD), M.2, TLC 813081-001

Before removing the solid-state drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see Top cover on page 27).

5. Disconnect the battery.

Remove the solid-state drive:

1. Remove the Phillips PM2.0×3.0 screw (1) that secures the solid-state drive to the system board.

2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the solid-state drive.

Component replacement procedures 33

WLAN module

Description Spare part number

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 756751-005

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see Top cover on page 27).

Remove the WLAN module:

1. Position the system board upright.

2. Remove the Phillips PM2.0×3.0 screw (1) that secures the module to the system board, and then pull the

module out from the socket (2).

Reverse this procedure to install the WLAN module.

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Speakers

Before removing the speakers, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see Top cover on page 27).

5. Disconnect the battery.

Description Spare part number

Speaker Kit (includes left and right speakers and cable) 807535-001

computer on, and then shut it down through the operating system.

Remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Remove the four Phillips PM2.5×5.0 screws (2) that secure the speakers to the computer.

NOTE: Rubber gaskets t around each screw (3). For installation, make sure the gaskets are properly

installed.

Component replacement procedures 35

3. Lift the speakers from the computer (4), noting the proper cable routing for reinstallation.

Reverse this procedure to install the speakers.

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

USB board (USB/volume/hard drive LED/card reader)

Description Spare part number

USB board (includes cable) 807527-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the top cover (see Top cover on page 27).

5. Disconnect the battery.

To remove the USB board:

1. Disconnect the cable from the system board (1).

2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the board to the computer.

Component replacement procedures 37

3. Lift the board straight up and out of the computer (3).

Reverse this procedure to install the USB board.

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

System board

NOTE: The system board spare part kit includes replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems

xxxxxx-501: Windows 8.1 Standard operating system

xxxxxx-601: Windows 8.1 Professional or Windows 10 operating system

NOTE: System boards labeled as “ESH” can only be replaced with boards labeled as “ESH”.

System boards labeled as “ISH” can be replaced with boards labeled as ”ISH” or “ESH”.

Description Spare part number

System board use in models with 2 GB of discrete graphics memory

Intel Core i7-7500U processor 859661-xxx

Intel Core i7-6500U processor (solid-state drive models) 862665-xxx

Intel Core i7-6500U processor (ISH) 849139-xxx

Intel Core i7-6500U processor (ESH) 811098-xxx

Intel Core i5-6200U processor (solid-state drive models, ESH) 811099-xxx

Intel Core i5-6200U processor (solid-state drive models, ISH) 849140-xxx

Intel Core i7-5500U processor 807540-xxx

827523-xxx

Intel Core i7-5200U processor 808410-xxx

System board for use in models with UMA graphics

Intel Core i7-7500U processor 859660-xxx

Intel Core i7-7200U processor 859659-xxx

Intel Core i7-6500U processor (ISH) 849138-xxx

Intel Core i7-6500U processor (ESH) 811096-xxx

Intel Core i7-6500U processor (solid-state drive models, ISH) 862664-xxx

Intel Core i5-6200U processor (ISH) 849137-xxx

Intel Core i5-6200U processor (ESH) 811095-xxx

Intel Core i7-5500U processor 807538-xxx

Intel Core i5-5200U processor 807537-xxx

827522-xxx

Before removing the system board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

Component replacement procedures 39

3. Disconnect all external devices from the computer.

4. Remove the top cover (see Top cover on page 27).

NOTE: When replacing the system board, be sure that the following components (as applicable) are

removed from the defective system board and installed on the replacement system board:

●

WLAN module (see WLAN module on page 34)

●

Solid-state drive (see Solid-state drive (M.2) on page 32)

●

Memory modules (see Memory module on page 42)

●

Heat sink (see Heat sink on page 44)

Remove the system board:

1. Disconnect the following cables from the system board:

(1): Display cable

(2): Touch board cable

(3): USB/card reader board cable

(4): Battery cable

(5): Speaker cable

(6): Power connector cable

2. Remove the two Phillips PM2.5×4.0 screws that secure the system board to the computer (1).

3. Remove the two Phillips PM2.5×4.0 screws (2) that secure the fan to the computer.

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. Lift the left side of the system board (3), and the pull the system board toward the left (away from the

connectors on the side of the board) to remove it from the computer.

Reverse this procedure to install the system board.

Component replacement procedures 41

Memory module

Description Spare part number

8-GB (DDR3L-1600) 693374-005

4-GB (DDR3L-1600) 691740-005

Before removing a memory module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see Top cover on page 27).

5. Remove the system board (see System board on page 39).

To remove a memory module:

1. Position the system board upside-down.

2. Press in on either side of the memory cover close to the edge of the system board (1).

3. Lift the cover o the system board (2).

4. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

5. Remove the memory module (2) by pulling it away from the slot at an angle.

NOTE: Memory modules are notched to prevent incorrect insertion.

Reverse this procedure to install a memory module.

To replace the memory cover, place the cover atop the memory modules (1), insert the edge of the memory cover into the clips on one side of the system board (2), and then rotate the cover downward and insert the opposite side into the clips on the system board (3).

Component replacement procedures 43

Heat sink

Description Spare part number

Heat sink for use in models with 5th generation Intel processors and discrete graphics memory (includes replacement thermal material)

Heat sink for use in models with 5th generation Intel processors and UMA graphics memory (includes replacement thermal material)

Heat sink for use in models with 6th generation Intel processors and discrete graphics memory (includes replacement thermal material)

Heat sink for use in models with 6th generation Intel processors and UMA graphics memory (includes replacement thermal material)

Heat sink for use in models with 7th generation Intel processors and discrete graphics memory (includes replacement thermal material)

Heat sink for use in models with 7th generation Intel processors and UMA graphics memory (includes replacement thermal material)

807524-001

807523-001

828732-001

828733-001

860899-001

860900-001

Before removing the heat sink, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see Top cover on page 27).

5. Remove the system board (see System board on page 39).

To remove the heat sink assembly:

1. Position the system board upside down.

2. If disassembling a model with discrete graphics, disconnect the fan cable from the system board (1).

3. In the order indicated, loosen the six Phillips screws (2) – (7) that secure the heat sink to the system

board.

44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the heat sink (8) from the system board.

5. If disassembling a model with UMA graphics, disconnect the fan cable from the system board (1).

6. In the order indicated, remove the four Phillips PM2.0×3.0 screws (2) – (5) that secure the heat sink to

the system board.

7. Remove the heat sink (6) from the system board.

●

Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4).

Component replacement procedures 45

●

UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2).

Reverse this procedure to install the heat sink.

46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Battery

Description Spare part number

3-cell, 48-Wh, 4.2-Ah, Li-ion battery 796356-005

Before removing the battery, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see Top cover on page 27).

Remove the battery:

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

1. Disconnect the battery cable from the system board (1).

2. Remove the four Phillips PM2.5×4.0 screws (2) that secure the battery to the computer.

3. Disconnect the USB/card reader board cable from the system board (3) and the USB/card reader board

(3), and then (if replacing the battery) remove the cable from atop the battery.

NOTE: If replacing the battery, be sure to replace the USB/card reader board cable.

Component replacement procedures 47

4. Remove the battery (4).

Reverse this procedure to install the battery.

48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Display assembly

The display is only spared at the subcomponent level. The full hinge-up is not spared.

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the top cover (see Top cover on page 27).

5. Remove the system board (see System board on page 39).

To remove the display assembly:

1. Remove the six Phillips PM2.5×4.0 screws (1) and the Phillips PM2.0×2.5 screw from the right hinge (2)

that secures the display assembly to the computer.

CAUTION: Support the display assembly when removing the screws. Failure to support the display

assembly can result in damage to the display assembly and other computer components.

2. Pull the display into the computer to remove hinges from computer (3).

3. Separate the display assembly from the computer (4).

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display enclosure:

NOTE: The display enclosure is available using spare part number 813023-001.

a. Use a thin plastic tool to run along the entire seam of the display to loosen the cover from the

display (1).

Component replacement procedures 49

CAUTION: Top avoid damaging the display, be sure to only run the tool in one direction.

b. Use a tool at each hinge to pry up on the display to help disengage it (2).

c. Separate cover from display (3).

The raw display panel is available using spare part number 807531-001 for HD panels, 807532-001 for FHD panels, and 863978-001 for FHD panels in 15-w200 - 15-w299 models.

d. Rotate the display panel upside-down next to the display enclosure (1) so you can access the

display cable connected to the back of the display panel.

50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

e. Disconnect the display cable from the back of the display panel by lifting the tape that secures the

cable in the connector (2), and then pull the cable out of the connector (3).

The display cable is available using spare part number 809576-001.

2. To remove the webcam module:

NOTE: The webcam is available using spare part number 807542-001.

a. Lift the webcam module (1) enough to gain access to the cable.

Component replacement procedures 51

b. Disconnect the cable (2) from the module.

3. To remove the display hinges:

NOTE: The display hinges are available using spare part number 807525-001.

a. Position the display enclosure upright.

b. Remove the Phillips PM2.0×2.5 screw (1) from the top of each hinge and the four broadhead

Phillips PM2.5×3.0 screws (2) from the bottom of each hinge that secure the hinges to the display.

52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

c. Rotate the top of the hinges inward so that the hinges are at an angle, (3), and then remove the

hinges (4).

4. To remove the G sensor board:

NOTE: The G sensor board is available using spare part number 807530-001.

a. Pull the tape from atop the G sensor board (1).

b. Lift the board enough to be able to grasp it (2).

Component replacement procedures 53

c. Disconnect the cable from board (3).

5. To remove the display/touch control cable:

NOTE: The display/touch control cable is available using spare part number 808240-001 for models

with Intel 5th or 6th generation processors and 903810-001 for models with Intel 7th generation processors.

▲

Remove the cable from the clips (1) that secure it to the display enclosure, and then lift the cable from the display enclosure (2).

54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6. To remove the antenna cables:

NOTE: The left and right antennas are dierent sizes.

The transceivers are secured to the enclosure with strong adhesive.

The antenna cables are available using spare part number 807519-001.

a. Pull up on the left transceiver to peel it from enclosure (1).

b. Pull up on the right transceiver to peel it from enclosure (2).

7. To remove the webcam/G sensor cable:

Component replacement procedures 55

NOTE: The webcam/G sensor cable is available using spare part number 807529-001 for models with

Intel 5th or 6th generation processors and 903809-001 for models with Intel 7th generation processors.

a. Pull up the foil where it sits atop the cable (1).

b. Remove the cable from the clips in the enclosure (2).

c. Remove the cable from the enclosure (3).

Reverse this procedure to reassemble and install the display assembly.

56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Power button board

Description Spare part number

Power button board (includes cable) 807528-001

Before removing the power button board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see Top cover on page 27).

5. Remove the system board (see System board on page 39).

6. Remove the display (see Display assembly subcomponents on page 19).

Remove the power button board:

1. Remove the Phillips PM2.5×3.0 screw (1) that secures the power button board to the computer.

2. Remove the power button board and cable (2).

Reverse this procedure to install the power button board.

Component replacement procedures 57

Power connector cable

Description Spare part number

Power connector cable 807522-001

Before removing the power connector cable, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see Top cover on page 27).

5. Remove the system board (see System board on page 39).

6. Remove the display (see Display assembly subcomponents on page 19).

Remove the power connector cable:

1. Remove the Phillips PM2.0×2.0 screw (1) that secures the bracket to the computer.

2. Remove the bracket from the computer (2).

3. Pull the connector out from under the rear corner of the computer (3).

4. Remove the power connector cable.

Reverse this procedure to install the power connector cable.

58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6 Using Setup Utility (BIOS) in Windows 8.1

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: To start the Setup utility, your computer must be in notebook mode and you must use the keyboard

attached to your notebook. The on-screen keyboard which displays in tablet mode cannot access the Setup Utility.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

NOTE: If your tablet has a keyboard base, connect the tablet to the keyboard base before beginning the

steps in this chapter.

●

Computers or tablets with keyboards:

▲ Turn on or restart the computer, quickly press esc, and then press f10.

●

Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Tap f10.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than the one currently installed on the computer, you need to know the version of the system BIOS that is installed.

BIOS version information (also known as ROM date and System BIOS) can be revealed from the Start screen by typing support, selecting the HP Support Assistant app, selecting My computer, and then selecting

System Information, or by using Setup Utility (BIOS).

Starting Setup Utility (BIOS) 59

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 59).

2. Select Main, and then make note of your BIOS version.

3. Select Exit, select Exit Discarding Changes, and then follow the on-screen instructions.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the taskbar area of the Windows desktop.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS, make a note of the date, name, or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

‒ or –

From the Windows desktop, right-click the Start button, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the

update.

60 Chapter 6 Using Setup Utility (BIOS) in Windows 8.1

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Synchronizing a tablet and keyboard (select models only)

When you attach a tablet to the keyboard and restart the computer, the BIOS checks to see if the Embedded Controller rmware on the keyboard needs to be synchronized. If so, BIOS will start the synchronization. If the synchronization is interrupted, a notication screen displays for 10 seconds before the tablet restarts and attempts to synchronize again.

NOTE: The Embedded Controller rmware will synchronize ONLY if the tablet or keyboard battery is more

than 50% charged, or if your tablet is connected to AC power.

Synchronizing a tablet and keyboard (select models only) 61