HP ENVY x360 15m, ENVY x360 15 Maintenance And Service Manual
Maintenance and Service Guide
HP ENVY x360 15m Convertible PC and HP ENVY x360
15 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Windows is either a
registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: October 2018
First Edition: May 2017
Document Part Number: 923498-003
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 7
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
ClickPad ............................................................................................................................................. 10
Lights ................................................................................................................................................. 11
Buttons and speakers ....................................................................................................................... 12
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 14
Bottom ................................................................................................................................................................. 16
Labels ................................................................................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 19
Computer major components .............................................................................................................................. 19
Display assembly subcomponents ...................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 24
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 26
Workstation guidelines ..................................................................................................................... 26
Equipment guidelines ....................................................................................................................... 26
Electrostatic discharge damage .......................................................................................................................... 27
Packaging and transporting guidelines .............................................................................................................. 28
5 Removal and replacement procedures ........................................................................................................... 29
Component replacement procedures .................................................................................................................. 29
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 31
Hard drive .......................................................................................................................................... 32
v
Solid-state drive ................................................................................................................................ 34
Memory module ................................................................................................................................ 36
Memory card reader board cable ...................................................................................................... 38
ClickPad cable .................................................................................................................................... 39
ClickPad ............................................................................................................................................. 40
System board .................................................................................................................................... 42
Fan/heat sink assembly .................................................................................................................... 45
WLAN module .................................................................................................................................... 47
Memory card reader board ................................................................................................................ 48
Speakers ............................................................................................................................................ 49
Display assembly ............................................................................................................................... 51
Power connector cable ...................................................................................................................... 60
6 Using Setup Utility (BIOS) ............................................................................................................................. 61
Starting Setup Utility (BIOS) ................................................................................................................................ 61
Updating Setup Utility (BIOS) .............................................................................................................................. 61
Determining the BIOS version ........................................................................................................... 61
Downloading a BIOS update .............................................................................................................. 62
7 Backing up, restoring, and recovering ........................................................................................................... 63
Using Windows tools for backing up, restoring, and recovering your computer ............................................... 63
Creating backups ............................................................................................................................... 63
Restoring and recovering .................................................................................................................. 63
Creating HP Recovery media (select products only) ........................................................................................... 64
Using HP Recovery Manager to create recovery media .................................................................... 64
Before you begin ............................................................................................................. 64
Creating the recovery media ........................................................................................... 65
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 65
Restoring and recovery ........................................................................................................................................ 65
Restoring, resetting, and refreshing using Windows tools .............................................................. 65
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 65
Recovering using HP Recovery Manager ........................................................................................... 66
Recovering using the HP Recovery partition (select products only) ................................................ 66
Recovering using HP Recovery media ............................................................................................... 67
Changing the computer boot order ................................................................................................... 67
Removing the HP Recovery partition (select products only) ............................................................ 67
8 Using HP PC Hardware Diagnostics ................................................................................................................ 68
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 68
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 68
vi
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 69
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 69
Installing HP PC Hardware Diagnostics Windows ............................................................................. 69
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 69
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 70
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 70
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 70
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 70
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 71
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 71
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 71
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 71
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 71
9 Specications .............................................................................................................................................. 73
Computer specications ...................................................................................................................................... 73
10 Power cord set requirements ...................................................................................................................... 74
Requirements for all countries ............................................................................................................................ 74
Requirements for specic countries and regions ................................................................................................ 75
11 Recycling .................................................................................................................................................. 76
Index ............................................................................................................................................................. 77
vii
viii
1 Product description
Category Description Model
15-
bq0xx
Product Name HP ENVY x360 15 Convertible PC (model numbers 15-bq0xx, 15-bq1xx, and
15-bq2xx)
HP ENVY x360 15m Convertible PC (model numbers 15m-bq0xx, 15mbq1xx, and 15m-bq2xx)
Processors AMD® Ryzen5™ 2500U processor √ √
AMD FX-9800P 2.70-GHz (turbo up to 3.60-GHz) quad core processor
(1866-MHz FSB, 2.0-MB L2 cache, 15-W)
AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor
(1866-MHz FSB, 2.0-MB L2 cache, 15-W)
AMD A9-9420 3.00-GHz (turbo up to 3.60-GHz) dual core processor (2133MHz FSB, 1.0-MB L2 cache, 15-W)
Chipset AMD Integrated soldered-on-circuit (SoC) fusion controller hub (FCH)
Graphics Internal graphics:
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Model
15m-
bq0xx
√ √ √
√ √ √
√
√
√
Models
15-
bq1xx
and
15m-
bq1xx
Mode
ls 15-
bq2x
x and
15m-
bq2x
x
AMD Radeon™ Vega Graphics (only on computer models equipped with an
AMD FX-9800P or AMD A12-9720P processor)
AMD Radeon R7 Graphics (only on computer models equipped with an AMD
FX-9800P or AMD A12-9720P processor)
AMD Radeon R5 Graphics (only on computer models equipped with an AMD
A9-9420 processor)
Panel 15.6-in, full high-denition (FHD), white light-emitting diode (WLED), BrightView (1920×1080), slim-at (3.2-mm),
UWVA, eDP 1.3, 220 nits, 16:9 ultra wide aspect ratio, TouchScreen display assembly
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable
Supports up to 16-GB of system memory (select models only)
Supports the following congurations:
DDR4-2666 dual channel support
4096-MB (4096-MB × 1) √ √
DDR4-2400 dual channel support (DDR4-2666 downgrade to DDR4-2400)
16384-MB (8192-MB × 2) √ √
12288-MB (8192-MB + 4096-MB) √ √
8192-MB (8192-MB × 1) √
√ √
√
√
1
Category Description Model
15-
bq0xx
8192-MB (8192-MB × 1 or 4096-MB × 2) √ √
DDR4-2133 dual channel support (DDR4-2400 downgrade to DDR4-2133)
8192-MB (8192-MB × 1) √
DDR4-1866 dual channel support (DDR4-2400 downgrade to DDR4-1866)
16384-MB (8192-MB × 2) √
12288-MB (8192-MB + 4096-MB) √
8192-MB (8192-MB × 1 or 4096-MB × 2) √
Model
15m-
bq0xx
Models
15-
bq1xx
and
15m-
bq1xx
Mode
ls 15-
bq2x
x and
15m-
bq2x
x
Storage
(continued)
Hard drive:
Support for hard drive and solid-state drive
Support for 6.35-cm (2.5-in) hard drives in 7.0- and 7.2-mm (.28 in) and
9.5-mm (.37 in) thicknesses (all hard drives use the same bracket)
Support for Accelerometer hard drive protection
Support for a 1-TB, 7200-rpm, 9.5-mm hard drive
Solid-state drive:
1-TB, 2280 M.2, Peripheral Component Interconnect Express (PCIe) 3×4,
SuperSpeed (SS), Non-Volatile Memory Express (NVMe) solid-state drive
with triple level cell (TLC)
512-GB, 2280 M.2, PCIe-3×4, NVMe, self-encrypted OPAL 2 solid state drive
with TLC
512-GB, 2280 M.2, PCIe-3×4, SS, NVMe solid-state drive with TLC √
512-GB, 2280, PCIe-3×4, NVMe solid-state drive √ √ √ √
360-GB, 2280 M.2, PCIe3×4, SS, NVMe solid-state drive with TLC √ √
360-GB, 2280 M.2, PCIe3×4, SS, NVMe, self-encrypted OPAL 2 solid-state
drive
256-GB, 2280 M.2, PCIe3×4, SS, NVMe solid-state drive with TLC √ √ √ √
256-GB, 2280, PCIe, NVMe solid-state drive √ √ √ √
√ √ √ √
√ √ √ √
√ √ √ √
√ √ √
Dual-storage congurations:
1-TB, 7200-rpm, 9.5-mm hard drive + 256-GB, PCIe, NVMe solid-state drive
with TLC
1-TB, 7200-rpm, 9.5-mm hard drive + 256-GB, 2280, PCIe, NVMe solidstate drive
1-TB, 7200-rpm, 9.5-mm hard drive + 128-GB, M.2 SATA-3 solid-state drive
with TLC
1-TB, 7200-rpm, 9.5-mm hard drive + 128-GB, SATA-3 solid-state drive √ √
1-TB, 5400-rpm, 9.5-mm superspeed hard drive + 8-GB NAND module √ √
2 Chapter 1 Product description
√ √ √ √
√ √
√ √ √ √
Category Description Model
15-
bq0xx
Optical drive HP external DVD±RW DL SuperMulti Drive
Model
15m-
bq0xx
Models
15-
bq1xx
and
15m-
bq1xx
Mode
ls 15-
bq2x
x and
15m-
bq2x
x
Audio and
video
Sensors
Wireless WLAN:
Audio:
Bang & Olufsen
Support for Bang & Olufsen Audio Control
Support for dual speakers
Support for HP Audio Boost 2.0 (with discrete amplier)
Camera:
HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor, f2.2, wide
dynamic range (WDR), 88° WFOV, 1080p by 30 frames per second
Support for Windows Hello 3.0
Microphones: Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-suppression
software
●
●
●
Integrated wireless local area network (WLAN) options by way of wireless module
Dual M.2/PCIe WLAN antennas built into display assembly
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Support for the Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) and
Realtek RTL8822BE 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) WLAN formats
Compatible with Miracast-certied devices
Accelerometer (2: 1 for hard drive protection/CoolSense , 1 for display panel rotation detection to lock keyboard
and ClickPad function; STMicro HP2DCTR×2)
Gyroscope / E-compass / Accelerometer (ST Micro HP9DS1TR)
Sensor hub (integrated in SoC)
External
media cards
Ports
Keyboard/
pointing
devices
Micro-Secure Digital (SD®) media reader slot
●
AC Smart Pin adapter plug
●
Audio-out (headphone)/audio-in (microphone) combo jack
●
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
●
USB 3.x ports (2)
●
USB Type-C port
Full-sized, backlit, island-style keyboard with numeric keypad
TouchPad requirements:
●
ClickPad with image sensor
●
MultiTouch gestures enabled
●
Support for Modern TrackPad gestures
3
Category Description Model
15-
bq0xx
●
Taps enabled as default
Model
15m-
bq0xx
Models
15-
bq1xx
and
15m-
bq1xx
Mode
ls 15-
bq2x
x and
15m-
bq2x
x
Power
requirements
Security Support for Trusted Platform Module (TPM) 2.0
Operating
system
Serviceability End user replaceable part: AC adapter
Support for a 3-cell, 55-WHr, 4.8-AHr, Li-ion battery
Support for 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) and 45-W HP Smart AC adapter (non-PFC, EM, RC,
4.5-mm) AC adapters
Support for a 1.00-m power cord with a C5 connector in 5 countries/regions.
Preinstalled: Windows 10
For developed market (ML): Windows 10 Home Plus ML
For emerging market (EM/SL): Windows 10 Home Plus EM/SL
4 Chapter 1 Product description
2 External component identication
Right side
Item Icon Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(2) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides data
transfer, and even when the computer is o, charges most
products such as a cell phone, camera, activity tracker, or
smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(3) Volume button Controls speaker volume on the computer.
(4) USB port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(5) AC adapter and battery light
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
Right side 5
Item Icon Component Description
●
O: The battery is not charging.
(6) Power connector Connects an AC adapter.
6 Chapter 2 External component identication
Left side
Item Icon Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
tracker, or smartwatch, and provides high-speed data transfer.
(3) Power button
(4) Power light
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button down for at least
5 seconds to turn o the computer.
To learn more about your power settings, see your power options:
▲
Right-click the Power icon , and then select Power
Options.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(5) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
Left side 7
Item Icon Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(6) Drive light
●
Blinking white: The hard drive is being accessed.
8 Chapter 2 External component identication
Display
Item Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light(s) On: One or more cameras are in use.
(4) Camera light On: The camera is in use.
(5) Camera(s) Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 9
Keyboard area
ClickPad
Item Component Description
(1) ClickPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left ClickPad button Functions like the left button on an external mouse.
(3) Right ClickPad button Functions like the left button on an external mouse.
10 Chapter 2 External component identication
Lights
Item Icon Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all
(3) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
capital letters.
●
On: Computer sound is o.
●
O: Computer sound is on.
Keyboard area 11
Buttons and speakers
Item Icon Component Description
(1) Power button
(2) Speakers (2) Produce sound.
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●
When the computer is in Hibernation, press the button briey
to exit Hibernation.
12 Chapter 2 External component identication
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes specic functions when pressed in combination with
the fn key.
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area 13
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.
▲
Icon Description
To use an action key, press and hold the key.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Opens the “How to get help in Windows 10” webpage.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer),
to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key or tap the TouchPad (select products only).
To conserve battery power, turn o this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
14 Chapter 2 External component identication
Icon Description
Mutes or restores speaker sound.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Keyboard area 15
Bottom
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
16 Chapter 2 External component identication
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name
(2) Product ID
Labels 17
Component
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
18 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 17 for details.
Computer major components 19
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