HP ENVY x360 15m, ENVY x360 15 Maintenance And Service Manual

Maintenance and Service Guide

HP ENVY x360 15m Convertible PC and HP ENVY x360
15 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2018 HP Development Company,
L.P.

AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Windows is either a
registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Third Edition: October 2018

First Edition: May 2017

Document Part Number: 923498-003

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 7

Display .................................................................................................................................................................... 9

Keyboard area ...................................................................................................................................................... 10

ClickPad ............................................................................................................................................. 10

Lights ................................................................................................................................................. 11

Buttons and speakers ....................................................................................................................... 12

Special keys ....................................................................................................................................... 13

Action keys ........................................................................................................................................ 14

Bottom ................................................................................................................................................................. 16

Labels ................................................................................................................................................................... 17

3 Illustrated parts catalog .............................................................................................................................. 19

Computer major components .............................................................................................................................. 19

Display assembly subcomponents ...................................................................................................................... 23

Miscellaneous parts ............................................................................................................................................. 24

4 Removal and replacement procedures preliminary requirements .................................................................... 25

Tools required ...................................................................................................................................................... 25

Service considerations ......................................................................................................................................... 25

Plastic parts ....................................................................................................................................... 25

Cables and connectors ...................................................................................................................... 25

Drive handling ................................................................................................................................... 26

Workstation guidelines ..................................................................................................................... 26

Equipment guidelines ....................................................................................................................... 26

Electrostatic discharge damage .......................................................................................................................... 27

Packaging and transporting guidelines .............................................................................................................. 28

5 Removal and replacement procedures ........................................................................................................... 29

Component replacement procedures .................................................................................................................. 29

Bottom cover ..................................................................................................................................... 29

Battery ............................................................................................................................................... 31

Hard drive .......................................................................................................................................... 32

v

Solid-state drive ................................................................................................................................ 34

Memory module ................................................................................................................................ 36

Memory card reader board cable ...................................................................................................... 38

ClickPad cable .................................................................................................................................... 39

ClickPad ............................................................................................................................................. 40

System board .................................................................................................................................... 42

Fan/heat sink assembly .................................................................................................................... 45

WLAN module .................................................................................................................................... 47

Memory card reader board ................................................................................................................ 48

Speakers ............................................................................................................................................ 49

Display assembly ............................................................................................................................... 51

Power connector cable ...................................................................................................................... 60

6 Using Setup Utility (BIOS) ............................................................................................................................. 61

Starting Setup Utility (BIOS) ................................................................................................................................ 61

Updating Setup Utility (BIOS) .............................................................................................................................. 61

Determining the BIOS version ........................................................................................................... 61

Downloading a BIOS update .............................................................................................................. 62

7 Backing up, restoring, and recovering ........................................................................................................... 63

Using Windows tools for backing up, restoring, and recovering your computer ............................................... 63

Creating backups ............................................................................................................................... 63

Restoring and recovering .................................................................................................................. 63

Creating HP Recovery media (select products only) ........................................................................................... 64

Using HP Recovery Manager to create recovery media .................................................................... 64

Before you begin ............................................................................................................. 64

Creating the recovery media ........................................................................................... 65

Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 65

Restoring and recovery ........................................................................................................................................ 65

Restoring, resetting, and refreshing using Windows tools .............................................................. 65

Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 65

Recovering using HP Recovery Manager ........................................................................................... 66

Recovering using the HP Recovery partition (select products only) ................................................ 66

Recovering using HP Recovery media ............................................................................................... 67

Changing the computer boot order ................................................................................................... 67

Removing the HP Recovery partition (select products only) ............................................................ 67

8 Using HP PC Hardware Diagnostics ................................................................................................................ 68

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 68

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 68

vi

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 69

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 69

Installing HP PC Hardware Diagnostics Windows ............................................................................. 69

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 69

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 70

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 70

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 70

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 70

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 71

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 71

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 71

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 71

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 71

9 Specications .............................................................................................................................................. 73

Computer specications ...................................................................................................................................... 73

10 Power cord set requirements ...................................................................................................................... 74

Requirements for all countries ............................................................................................................................ 74

Requirements for specic countries and regions ................................................................................................ 75

11 Recycling .................................................................................................................................................. 76

Index ............................................................................................................................................................. 77

vii

viii

1 Product description

Category Description Model

15-

bq0xx

Product Name HP ENVY x360 15 Convertible PC (model numbers 15-bq0xx, 15-bq1xx, and

15-bq2xx)

HP ENVY x360 15m Convertible PC (model numbers 15m-bq0xx, 15m­bq1xx, and 15m-bq2xx)

Processors AMD® Ryzen5™ 2500U processor √ √

AMD FX-9800P 2.70-GHz (turbo up to 3.60-GHz) quad core processor
(1866-MHz FSB, 2.0-MB L2 cache, 15-W)

AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor
(1866-MHz FSB, 2.0-MB L2 cache, 15-W)

AMD A9-9420 3.00-GHz (turbo up to 3.60-GHz) dual core processor (2133­MHz FSB, 1.0-MB L2 cache, 15-W)

Chipset AMD Integrated soldered-on-circuit (SoC) fusion controller hub (FCH)

Graphics Internal graphics:

Support for HD decode, DX12, and high-denition multimedia interface (HDMI)

Model

15m-

bq0xx

√ √ √

√ √ √

√

√

√

Models

15-

bq1xx

and

15m-

bq1xx

Mode
ls 15-

bq2x
x and
15m-

bq2x

x

AMD Radeon™ Vega Graphics (only on computer models equipped with an
AMD FX-9800P or AMD A12-9720P processor)

AMD Radeon R7 Graphics (only on computer models equipped with an AMD
FX-9800P or AMD A12-9720P processor)

AMD Radeon R5 Graphics (only on computer models equipped with an AMD
A9-9420 processor)

Panel 15.6-in, full high-denition (FHD), white light-emitting diode (WLED), BrightView (1920×1080), slim-at (3.2-mm),

UWVA, eDP 1.3, 220 nits, 16:9 ultra wide aspect ratio, TouchScreen display assembly

Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable

Supports up to 16-GB of system memory (select models only)

Supports the following congurations:

DDR4-2666 dual channel support

4096-MB (4096-MB × 1) √ √

DDR4-2400 dual channel support (DDR4-2666 downgrade to DDR4-2400)

16384-MB (8192-MB × 2) √ √

12288-MB (8192-MB + 4096-MB) √ √

8192-MB (8192-MB × 1) √

√ √

√

√

1

Category Description Model

15-

bq0xx

8192-MB (8192-MB × 1 or 4096-MB × 2) √ √

DDR4-2133 dual channel support (DDR4-2400 downgrade to DDR4-2133)

8192-MB (8192-MB × 1) √

DDR4-1866 dual channel support (DDR4-2400 downgrade to DDR4-1866)

16384-MB (8192-MB × 2) √

12288-MB (8192-MB + 4096-MB) √

8192-MB (8192-MB × 1 or 4096-MB × 2) √

Model

15m-

bq0xx

Models

15-

bq1xx

and

15m-

bq1xx

Mode
ls 15-

bq2x
x and
15m-

bq2x

x

Storage

(continued)

Hard drive:

Support for hard drive and solid-state drive

Support for 6.35-cm (2.5-in) hard drives in 7.0- and 7.2-mm (.28 in) and

9.5-mm (.37 in) thicknesses (all hard drives use the same bracket)

Support for Accelerometer hard drive protection

Support for a 1-TB, 7200-rpm, 9.5-mm hard drive

Solid-state drive:

1-TB, 2280 M.2, Peripheral Component Interconnect Express (PCIe) 3×4,
SuperSpeed (SS), Non-Volatile Memory Express (NVMe) solid-state drive
with triple level cell (TLC)

512-GB, 2280 M.2, PCIe-3×4, NVMe, self-encrypted OPAL 2 solid state drive
with TLC

512-GB, 2280 M.2, PCIe-3×4, SS, NVMe solid-state drive with TLC √

512-GB, 2280, PCIe-3×4, NVMe solid-state drive √ √ √ √

360-GB, 2280 M.2, PCIe3×4, SS, NVMe solid-state drive with TLC √ √

360-GB, 2280 M.2, PCIe3×4, SS, NVMe, self-encrypted OPAL 2 solid-state
drive

256-GB, 2280 M.2, PCIe3×4, SS, NVMe solid-state drive with TLC √ √ √ √

256-GB, 2280, PCIe, NVMe solid-state drive √ √ √ √

√ √ √ √

√ √ √ √

√ √ √ √

√ √ √

Dual-storage congurations:

1-TB, 7200-rpm, 9.5-mm hard drive + 256-GB, PCIe, NVMe solid-state drive
with TLC

1-TB, 7200-rpm, 9.5-mm hard drive + 256-GB, 2280, PCIe, NVMe solid­state drive

1-TB, 7200-rpm, 9.5-mm hard drive + 128-GB, M.2 SATA-3 solid-state drive
with TLC

1-TB, 7200-rpm, 9.5-mm hard drive + 128-GB, SATA-3 solid-state drive √ √

1-TB, 5400-rpm, 9.5-mm superspeed hard drive + 8-GB NAND module √ √

2 Chapter 1 Product description

√ √ √ √

√ √

√ √ √ √

Category Description Model

15-

bq0xx

Optical drive HP external DVD±RW DL SuperMulti Drive

Model

15m-

bq0xx

Models

15-

bq1xx

and

15m-

bq1xx

Mode
ls 15-

bq2x
x and
15m-

bq2x

x

Audio and
video

Sensors

Wireless WLAN:

Audio:

Bang & Olufsen

Support for Bang & Olufsen Audio Control

Support for dual speakers

Support for HP Audio Boost 2.0 (with discrete amplier)

Camera:

HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor, f2.2, wide
dynamic range (WDR), 88° WFOV, 1080p by 30 frames per second

Support for Windows Hello 3.0

Microphones: Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-suppression
software

●

●

●

Integrated wireless local area network (WLAN) options by way of wireless module

Dual M.2/PCIe WLAN antennas built into display assembly

Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card

Support for the Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) and
Realtek RTL8822BE 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) WLAN formats

Compatible with Miracast-certied devices

Accelerometer (2: 1 for hard drive protection/CoolSense , 1 for display panel rotation detection to lock keyboard
and ClickPad function; STMicro HP2DCTR×2)

Gyroscope / E-compass / Accelerometer (ST Micro HP9DS1TR)

Sensor hub (integrated in SoC)

External
media cards

Ports

Keyboard/
pointing
devices

Micro-Secure Digital (SD®) media reader slot

●

AC Smart Pin adapter plug

●

Audio-out (headphone)/audio-in (microphone) combo jack

●

HDMI v1.4 supporting up to 1920×1080 @ 60Hz

●

USB 3.x ports (2)

●

USB Type-C port

Full-sized, backlit, island-style keyboard with numeric keypad

TouchPad requirements:

●

ClickPad with image sensor

●

MultiTouch gestures enabled

●

Support for Modern TrackPad gestures

3

Category Description Model

15-

bq0xx

●

Taps enabled as default

Model

15m-

bq0xx

Models

15-

bq1xx

and

15m-

bq1xx

Mode
ls 15-

bq2x
x and
15m-

bq2x

x

Power
requirements

Security Support for Trusted Platform Module (TPM) 2.0

Operating
system

Serviceability End user replaceable part: AC adapter

Support for a 3-cell, 55-WHr, 4.8-AHr, Li-ion battery

Support for 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) and 45-W HP Smart AC adapter (non-PFC, EM, RC,

4.5-mm) AC adapters

Support for a 1.00-m power cord with a C5 connector in 5 countries/regions.

Preinstalled: Windows 10

For developed market (ML): Windows 10 Home Plus ML

For emerging market (EM/SL): Windows 10 Home Plus EM/SL

4 Chapter 1 Product description

2 External component identication

Right side

Item Icon Component Description

(1) Memory card reader Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then press

in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

(2) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides data

transfer, and even when the computer is o, charges most
products such as a cell phone, camera, activity tracker, or
smartwatch.

– and –

Connects a display device that has a USB Type-C connector,
providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) may be

required.

(3) Volume button Controls speaker volume on the computer.

(4) USB port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and

even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.

(5) AC adapter and battery light

●

White: The AC adapter is connected and the battery is fully
charged.

●

Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

Right side 5

Item Icon Component Description

●

O: The battery is not charging.

(6) Power connector Connects an AC adapter.

6 Chapter 2 External component identication

Left side

Item Icon Component Description

(1) HDMI port Connects an optional video or audio device, such as a high-

(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.

tracker, or smartwatch, and provides high-speed data transfer.

(3) Power button

(4) Power light

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to initiate
Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button down for at least
5 seconds to turn o the computer.

To learn more about your power settings, see your power options:

▲

Right-click the Power icon , and then select Power

Options.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

(5) Audio-out (headphone)/Audio-in

(microphone) combo jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.

Left side 7

Item Icon Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(6) Drive light

●

Blinking white: The hard drive is being accessed.

8 Chapter 2 External component identication

Display

Item Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

(2) Internal microphones Record sound.

(3) Camera light(s) On: One or more cameras are in use.

(4) Camera light On: The camera is in use.

(5) Camera(s) Allow(s) you to video chat, record video, and record still images.

Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.

NOTE: Camera functions vary depending on the camera

hardware and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

Display 9

Keyboard area

ClickPad

Item Component Description

(1) ClickPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left ClickPad button Functions like the left button on an external mouse.

(3) Right ClickPad button Functions like the left button on an external mouse.

10 Chapter 2 External component identication

Lights

Item Icon Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the key input to all

(3) Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

capital letters.

●

On: Computer sound is o.

●

O: Computer sound is on.

Keyboard area 11

Buttons and speakers

Item Icon Component Description

(1) Power button

(2) Speakers (2) Produce sound.

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to initiate
Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).

●

When the computer is in Hibernation, press the button briey
to exit Hibernation.

12 Chapter 2 External component identication

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes specic functions when pressed in combination with

the fn key.

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

num lock is pressed, the keypad can be used like an external

numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is
turned back on.

Keyboard area 13

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.

▲

Icon Description

To use an action key, press and hold the key.

Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Opens the “How to get help in Windows 10” webpage.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer),
to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key or tap the TouchPad (select products only).
To conserve battery power, turn o this feature.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Stops audio or video playback of a CD, a DVD, or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

14 Chapter 2 External component identication

Icon Description

Mutes or restores speaker sound.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

Keyboard area 15

Bottom

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.

16 Chapter 2 External component identication

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

●

Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Component

(1) HP product name

(2) Product ID

Labels 17

Component

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

18 Chapter 2 External component identication

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 17 for details.

Computer major components 19

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display assembly subcomponents on page 23.

(2) Keyboard/top cover (includes backlight cable and keyboard cable):

For use in Belgium L22413-A41

For use in Canada L22413-DB1

For use in the Czech Republic and Slovakia L22413-FL1

For use in Denmark, Finland, and Norway L22413-DH1

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Germany L22413-041

For use in Italy L22413-061

For use in the Netherlands L22413-B31

For use in Russia L22413-251

For use in Switzerland L22413-BG1

For use in the United Kingdom L22413-031

For use in the United States L22413-001

(3) Power connector cable 933523-001

(4) Speakers (includes cables and four rubber isolators) 924343-001

(5) WLAN module:

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-

vPro)

Realtek RTL8822BE 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter 924813-855

(6) System board (includes processor and replacement thermal material):

For use only on computer models with model numbers 15m-bq1xx, 15-bq1xx, 15m-bq2xx, and 15-bq2xx:

Equipped with an AMD Ryzen5 2500U processor, an AMD Radeon R7 Graphics subsystem

with UMA video memory, and the Windows 10 operating system

Equipped with an AMD Ryzen5 2500U processor, an AMD Radeon R7 Graphics subsystem

with UMA video memory, and a non-Windows operating system

For use only computer models with model numbers 15m-bq0xx and 15-bq0xx:

Equipped with an AMD FX-9800P 2.70-GHz (turbo up to 3.60-GHz) quad core processor

(1866-MHz FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA
video memory, and the Windows 10 operating system

Equipped with an AMD FX-9800P 2.70-GHz (turbo up to 3.60-GHz) quad core processor

(1866-MHz FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA
video memory, and a non-Windows operating system

Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor

(1866-MHz FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA
video memory, and the Windows 10 operating system

Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor

(1866-MHz FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA
video memory, and a non-Windows operating system

901229-855

L34922-601

L34922-001

924315-601

924315-001

924316-601

924316-001

Equipped with an AMD A9-9420 3.00-GHz (turbo up to 3.60-GHz) dual core processor

(2133-MHz FSB, 1.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA
video memory, and the Windows 10 operating system

Equipped with an AMD A9-9420 3.00-GHz (turbo up to 3.60-GHz) dual core processor

(2133-MHz FSB, 1.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA
video memory, and a non-Windows operating system

(7) Fan/heat sink assembly (includes replacement thermal material):

For use only on computer models equipped with an AMD Ryzen5 processor L00161-001

For use only on computer models equipped with an AMD FX, A12, or A9 processor 924328-001

924317-601

924317-001

Computer major components 21

Item Component Spare part number

(8) Memory card reader board (includes memory card reader slot; does not include cable):

For use only on computer models with model numbers 15m-bq1xx, 15-bq1xx, 15m-bq2xx,

and 15-bq2xx

For use only on computer models with model numbers 15m-bq0xx and 15-bq0xx 924336-001

(9) Memory card reader board cable (includes double-sided adhesive) 924325-001

(10) ClickPad (does not include ClickPad bracket or ClickPad cable):

For use only on computer models with model numbers 15m-bq1xx, 15-bq1xx, 15m-bq2xx,

and 15-bq2xx

For use only on computer models with model numbers 15m-bq0xx and 15-bq0xx 924341-001

ClickPad bracket (not illustrated) 924352-001

(11) ClickPad cable (includes double-sided adhesive) 924351-001

(12) 1-TB, 7200-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or hard

drive cable)

NOTE: The hard drive bracket is available using spare part number 924350-001. The hard drive cable is available using

spare part number 924326-001.

(13) Solid-state drive:

For use on all computer models:

1-TB, 2280 M.2, PCIe3×4, SS, NVMe with TLC 908359-003

512-GB, 2280 PCIe, SS, NVMe L01301-002

L01917-001

L00657-001

766457-857

256-GB, 2280 M.2, PCIe3×4, SS, NVMe with TLC 847109-018

128-GB, 2280 M.2, SATA3, PCIe, SS, NVMe with TLC (for use only in dual-storage

congurations)

For use only on computer models with model numbers 15m-bq0xx and 15-bq0xx:

512-GB, 2280 M.2, PCIe3×4, SS, NVMe with TLC 847110-015

256-GB, 2280 PCIe, SS, NVMe L01300-002

128-GB, 2280 PCIe, SS, NVMe (for use only in dual-storage congurations) 827560-038

Solid-state drive gasket (not illustrated) 936448-001

(14) Memory modules (2, SODIMM, DDR4-2400, 1.2-V):

8-MB 862398-855

4-MB 862397-855

(15) Memory module shield 924355-001

(16) Battery (3-cell, 55-WHr, 4.8-AHr, Li-ion) 916814-855

(17) Bottom cover 924322-001

Rubber Foot Kit (not illustrated, includes bottom cover rear foot strip) 933265-001

759848-028

22 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display panel assembly (15.6-in, FHD, WLED, BrightView (1920×1080), UWVA, slim-at

(3.2-mm), eDP1.3 TouchScreen; includes display panel and display bezel)

(2) Webcam/microphone module (includes double-sided adhesive) 933520-001

(3) Touchscreen control board (includes double-sided adhesive) 932790-001

(4) Display panel cable (includes TouchScreen control board cable) 924323-001

(5) Hinge covers (2):

Left hinge cover 924331-001

925736-001

Display assembly subcomponents 23

Item Component Spare part number

Right hinge cover 924332-001

(6) Hinges (2, include left and right display hinges) 925202-001

(7) Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers) 924314-001

(8) Webcam/microphone module cable (includes double-sided adhesive) 924324-001

(9) Display back cover (includes rubber padding and shielding) 924321-001

Miscellaneous parts

Component Spare part number

AC adapter:

65-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount) 854117-850

45-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount) L24008-001

HP external DVD±RW DL SuperMulti Drive 747080-001

HP HDMI-to-VGA adapter 701943-001

HP USB-to-Gigabit RJ45 adapter 829941-001

HP USB Type-C adapter:

USB Type-C–to–HDMI adapter 831752-001

USB Type-C–to–HDMI 2.0 adapter 935325-001

USB Type-C–to–MultiPort hub 919666-001

USB Type-C–to–RJ45 adapter 855560-001

USB Type-C–to–USB Type-A dongle 833960-001

USB Type-C–to–USB Type-A hub 916838-001

USB Type-C–to–VGA adapter 831751-001

System board mylar (for use only on models with model numbers 15m-bq0xx and 15-b0xx) L22645-001

Power cord (C5 connector, 1.00-m):

For use in Australia 213356-013

For use in Denmark 213353-013

For use in Europe 213350-014

For use in North America 213349-015

For use in Switzerland 213354-013

For use in the United Kingdom 213351-013

Rubber Foot Kit (includes bottom cover rear foot strip) 933265-001

Screw Kit 924342-001

Stylus (active pen) 920241-001

24 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 screw driver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Tools required 25

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.

26 Chapter 4 Removal and replacement procedures preliminary requirements

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the tablet when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

Electrostatic discharge damage 27

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

28 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures

CAUTION: Components described in this chapter should be accessed only by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should

perform the removal and replacement procedures described here. Accessing an internal part could damage
the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 17 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 55 screws that must be removed, replaced, and/or loosened when servicing the parts
described in this chapter. Make special note of each screw size and location during removal and replacement.

Bottom cover

Description Spare part number

Bottom cover 924322-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

Remove the bottom cover:

1. Remove the computer rear rubber foot strip (1).

The rubber foot is included in the Rubber Foot Kit, spare part number 933265-001.

Component replacement procedures 29

2. Remove the following screws that secure the bottom cover to the computer:

(2) Four Torx5 M2.5×6.7 screws under the rear rubber foot strip

(3) Three Phillips PM2.0×5.2 screws on the front edge

3. Insert a case utility tool (1) or similar thin, plastic tool between the front edge of the bottom cover and

the keyboard/top cover.

4. Remove the bottom cover (2).

Reverse this procedure to install the bottom cover.

30 Chapter 5 Removal and replacement procedures

Battery

Description Spare part number

3-cell, 55-WHr, 4.8-AHr, Li-ion battery 916814-855

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

Remove the battery:

1. Remove the seven Phillips PM2.0×4.7 screws (1) that secure the battery to the keyboard/top cover.

2. Remove the battery (2).

Reverse this procedure to install the battery.

Component replacement procedures 31

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard

drive bracket is available using spare part number 924350-001. The hard drive cable is available using spare
part number 924326-001.

Description Spare part number

1-TB, 7200-rpm, SATA, 9.5-mm hard drive 766457-857

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the hard drive:

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

1. Release the zero insertion force (ZIF) connector (1) to which the hard drive cable is connected, and then

disconnect the hard drive cable from the system board.

2. Use the tab built into the hard drive rubber sleeve to remove the hard drive (2).

32 Chapter 5 Removal and replacement procedures

3. If it is necessary to disassemble the hard drive, remove the hard drive rubber sleeve (1) from

the hard drive, and then disconnect the hard drive cable (2) from the hard drive.

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 33

Solid-state drive

Description Spare part number

For use only on computer models with model numbers 15m-bq1xx and 15-bq1xx:

512-GB, 2280 PCIe, SS, NVMe L01301-002

256-GB, 2280 PCIe, SS, NVMe L01300-002

For use only on computer models with model numbers 15m-bq1xx and 15-bq1xx:

1-TB, 2280 M.2, PCIe3×4, SS, NVMe with TLC 908359-003

512-GB, 2280 M.2, PCIe3×4, SS, NVMe with TLC 847110-015

360-GB, 2280 M.2, PCIe3×4, SS, NVMe with TLC 917818-002

256-GB, 2280 M.2, PCIe3×4, SS, NVMe with TLC 847109-018

256-GB, 2280 M.2, SATA-3, with TLC 759848-028

128-GB, 2280 M.2, SATA-3 827560-038

Before removing the solid-state drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×2.4 broad head screw (1) that secures the solid-state drive to

the system board.

34 Chapter 5 Removal and replacement procedures

2. Remove the solid-state drive (2) by pulling it away from the connector.

NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to reassemble and install the solid-state drive.

Component replacement procedures 35

Memory module

NOTE: Primary and expansion memory is installed in a side-by-side conguration on the system board. If

only one memory module is installed, it must be installed in the socket labeled 1.

Description Spare part number

8-MB, SODIMM, DDR4-2400, 1.2-V 862398-855

4-MB, SODIMM, DDR4-2400, 1.2-V 862397-855

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in

various system problems.

To update BIOS:

1. Navigate to www.hp.com.

2. Click Support & Drivers, and then click Drivers & Software.

3. In the Enter a product name/number box, type the computer model information, and then click Search.

4. Click the link for the computer model.

5. Select the operating system, and then click Next.

6. Under Step 2: Select a Download, click the BIOS link.

7. Click the link for the most recent BIOS.

8. Click the Download button, and then follow the on-screen instructions.

Before removing the memory module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the memory module:

1. Remove the memory module shield.

The memory module shield is available using spare part number 924355-001.

36 Chapter 5 Removal and replacement procedures

2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The edge of the module opposite the slot rises away from the computer.)

3. Remove the memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion.

Reverse this procedure to install a memory module.

Component replacement procedures 37

Memory card reader board cable

NOTE: The memory card reader board spare part kit does not include the memory card reader board cable.

The memory card reader board cable is available using spare part number 924325-001.

Before removing the memory card reader board cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the memory card reader board cable:

1. Release the ZIF connector (1) to which memory card reader board cable is connected, and then

disconnect the memory card reader board cable from the system board.

2. Release the ZIF connector (2) to which memory card reader board cable is connected, and then

disconnect the memory card reader board cable from the memory card reader board.

3. Detach the memory card reader board cable (3) from the keyboard/top cover. (The memory card reader

board cable is attached to the keyboard/top cover with double-sided adhesive.)

4. Remove the memory card reader board cable.

Reverse this procedure to install the memory card reader board cable.

38 Chapter 5 Removal and replacement procedures

ClickPad cable

NOTE: The ClickPad spare part kit does not include the ClickPad cable. The ClickPad cable is available using

spare part number 924351-001.

Before removing the ClickPad cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the ClickPad cable:

1. Release the ZIF connector (1) to which ClickPad cable is connected, and then disconnect

the ClickPad cable from the system board.

2. Release the ZIF connector (2) to which ClickPad cable is connected, and then disconnect

the ClickPad cable from the ClickPad.

3. Detach the ClickPad cable (3) from the keyboard/top cover. (The ClickPad cable is attached to

the keyboard/top cover with double-sided adhesive.)

4. Remove the ClickPad cable.

Reverse this procedure to install the ClickPad cable.

Component replacement procedures 39

ClickPad

NOTE: The ClickPad spare part kit does not include the ClickPad bracket or ClickPad cable. The ClickPad

bracket is available using spare part number 924352-001. The ClickPad cable is available using spare part
number 924351-001.

Description Spare part number

For use only on computer models with model numbers 15m-bq1xx and 15-bq1xx L00657-001

For use only on computer models with model numbers 15m-bq0xx and 15-bq0xx 924341-001

Before removing the ClickPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

Remove the ClickPad:

1. Release the ZIF connector (1) to which ClickPad cable is connected, and then disconnect

the ClickPad cable from the system board.

2. Detach the ClickPad cable (2) from the keyboard/top cover. (The ClickPad cable is attached to

the keyboard/top cover with double-sided adhesive.)

3. Remove the four Phillips PM2.0×3.4 (3) that secure the ClickPad bracket to the keyboard/top cover.

4. Remove the ClickPad bracket (4).

5. Remove the three Phillips PM2.0×2.2 broad head screws (5) that secure the ClickPad to the keyboard/

top cover.

40 Chapter 5 Removal and replacement procedures

6. Remove the ClickPad (6).

Reverse this procedure to install the ClickPad.

Component replacement procedures 41

System board

NOTE: All system board spare part kits include a processor and replacement thermal material.

Description Spare part number

For use only on computer models with model numbers 15m-bq1xx and 15-bq1xx:

Equipped with an AMD Ryzen5 2500U processor, an AMD Radeon R7 Graphics subsystem with UMA video
memory, and the Windows 10 operating system

Equipped with an AMD Ryzen5 2500U processor, an AMD Radeon R7 Graphics subsystem with UMA video
memory, and a non-Windows operating system

For use on all computer models:

Equipped with an AMD FX-9800P 2.70-GHz (turbo up to 3.60-GHz) quad core processor (1866-MHz FSB,

2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA video memory, and
the Windows 10 operating system

Equipped with an AMD FX-9800P 2.70-GHz (turbo up to 3.60-GHz) quad core processor (1866-MHz FSB,

2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA video memory, and a non­Windows operating system

Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor (1866-MHz
FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA video memory, and
the Windows 10 operating system

Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor (1866-MHz
FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA video memory, and a
non-Windows operating system

Equipped with an AMD A9-9420 3.00-GHz (turbo up to 3.60-GHz) dual core processor (2133-MHz FSB,

1.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA video memory, and
the Windows 10 operating system

Equipped with an AMD A9-9420 3.00-GHz (turbo up to 3.60-GHz) dual core processor (2133-MHz FSB,

1.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA video memory, and a non­Windows operating system

935101-601

935101-001

924315-601

924315-001

924316-601

924316-001

924317-601

924317-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

When replacing the system board, be sure to remove the following components from the defective system
board and install them on the replacement system board:

●

Memory module (see Memory module on page 36)

●

Fan/heat sink assembly (see Fan/heat sink assembly on page 45)

●

WLAN module (see WLAN module on page 47)

Remove the system board:

42 Chapter 5 Removal and replacement procedures

1. Disconnect the following cables from the system board:

(1) Power connector cable

(2) WLAN antenna cables

NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/

black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.

(3) Webcam/microphone module ZIF connector cable

(4) Display panel ZIF connector cable

(5) Speaker cable

(6) memory card reader board ZIF connector cable

(7) Hard drive ZIF connector cable

(8) Backlight ZIF connector cable

(9) Keyboard ZIF connector cable

(10) ClickPad ZIF connector cable

Component replacement procedures 43

2. Remove the following screws:

(1) One Phillips PM2.0×2.2 broad head screw that secures the WLAN module to the keyboard/top cover

(2) Two Phillips PM2.0×4.6 screws that secure the system board to the keyboard/top cover

(3) Eight Phillips PM2.0×3.3 screws that secure the system board to the keyboard/top cover

3. Lift the left side of the system board (1) until it rests at an angle.

4. Remove the system board (2) by sliding it up and to the left at an angle.

Reverse this procedure to install the system board.

44 Chapter 5 Removal and replacement procedures

Fan/heat sink assembly

NOTE: The fan/heat sink assembly spare part kit includes the fan cable and replacement thermal material.

Description Spare part number

For use only on computer models equipped with an AMD Ryzen5 processor L00161-001

For use only on computer models equipped with an AMD FX, A12, or A9 processor 924328-001

Before removing the fan/heat sink assembly, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

6. Remove the system board (see System board on page 42).

Remove the fan/heat sink assembly:

1. Disconnect the fan cable (1) from the system board.

2. Loosen the four Phillips PM2.0×6.2 captive screws (2) that secure the fan/heat sink assembly to

the system board.

Component replacement procedures 45

3. Remove the fan/heat sink assembly (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly

and the system board components each time the fan/heat sink assembly is removed. Replacement thermal
material is included with the fan/heat sink assembly and system board spare part kits.

Reverse this procedure to install the fan/heat sink assembly.

46 Chapter 5 Removal and replacement procedures

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855

Realtek RTL8822BE 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter 924813-855

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

6. Remove the system board (see System board on page 42).

Remove the WLAN module:

1. Turn the system board upside down with the front facing toward you.

2. Remove the WLAN module by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the WLAN module.

Component replacement procedures 47

Memory card reader board

NOTE: The memory card reader board includes the memory card reader slot. The memory card reader board

spare part kit does not include the memory card reader board cable. The memory card reader board cable is
available using spare part number 924325-001.

Description Spare part number

For use only on computer models with model numbers 15m-bq1xx and 15-bq1xx L01917-001

For use only on computer models with model numbers 15m-bq0xx and 15-bq0xx 924336-001

Before removing the memory card reader board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

6. Remove the system board (see System board on page 42).

Remove the memory card reader board:

1. Remove the two Phillips PM2.0×3.3 screws (1) that secure the memory card reader board to

the keyboard/top cover.

2. Remove the memory card reader board (2).

Reverse this procedure to install the memory card reader board.

48 Chapter 5 Removal and replacement procedures

Speakers

Before removing the speakers, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

5. Remove the battery (see Battery on page 31).

6. Remove the system board (see System board on page 42).

Remove the speakers:

1. Release the speaker cable from the retention clips (1) and routing channel built into the keyboard/

Description Spare part number

Speakers (includes cables and four rubber isolators) 924343-001

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

top cover.

2. Remove the display panel cable from the retention clips (2) and routing channel built into

the left speaker.

3. Remove the four Phillips PM2.0×6.3 broad head shoulder screws (3) that secure the speakers to

the keyboard/top cover.

Component replacement procedures 49

4. Remove the speakers (4).

IMPORTANT: When removing the speakers, make note of the location of the four rubber isolators (5).

Failure to properly install or damage to these isolators can result in degraded speaker performance.

Reverse this procedure to install the speakers.

50 Chapter 5 Removal and replacement procedures

Display assembly

NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part

information, see the individual removal subsections.

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

a. Battery (see Battery on page 31)

b. System board (see System board on page 42)

c. Speakers (see Speakers on page 49)

Remove the display assembly:

1. Remove the six Phillips PM2.5×4.3 screws that secure the display assembly to the keyboard/top cover.

2. Release the WLAN antenna cables (1) and the webcam/microphone module cable from the retention clip

built into the keyboard/top cover.

3. Release the display panel cable (2) from the retention clip built into the keyboard/top cover.

4. Swing the display hinges (3) up and back.

5. Swing the keyboard/top cover (4) up and back until it separates from the display assembly.

Component replacement procedures 51

6. Slide the keyboard/top cover (5) up and away at an angle and separate it from the display assembly.

7. If it is necessary to replace the display panel assembly or any of the display assembly subcomponents:

NOTE: The display panel assembly can be removed and replaced without removing the display

assembly from the keyboard/top cover.

a. Insert a case utility tool (1) or similar thin, plastic tool between the top edge of the display panel

assembly and the back cover.

b. Swing the display panel assembly (2) forward until it rests on the keyboard.

52 Chapter 5 Removal and replacement procedures

c. Release the adhesive strip (1) that secures the display panel cable connector to the display panel.

d. Disconnect the display panel cable (2) from the display panel assembly.

e. Release the ZIF connector (3) to which the TouchScreen control board cable is connected, and then

disconnect the TouchScreen control board cable from the TouchScreen control board.

f. Release the display panel cable (4) from the retention clip built into the display panel assembly.

g. Remove the display panel assembly (5).

The display panel assembly is available using spare part number 925736-001.

8. If it is necessary to replace the TouchScreen control board:

NOTE: The TouchScreen control board can be removed and replaced without removing the display

assembly from the keyboard/top cover.

a. Remove the display panel assembly.

b. Release the ZIF connectors (1) to which the TouchScreen control board cables are connected, and

then disconnect the TouchScreen control board cables from the TouchScreen control board.

Component replacement procedures 53

c. Detach the TouchScreen control board (2) from the display panel assembly. (The TouchScreen

control board is attached to the display panel assembly with double-sided adhesive.)

d. Remove the TouchScreen control board.

The TouchScreen control board is available using spare part number 932790-001.

9. If it is necessary to replace the webcam/microphone module:

NOTE: The webcam/microphone module can be removed and replaced without removing the display

assembly from the keyboard/top cover.

a. Remove the display panel assembly.

b. Disconnect the webcam/microphone module cables (1) from the webcam/microphone module.

54 Chapter 5 Removal and replacement procedures

c. Detach the webcam/microphone module (2) from the display back cover. (The webcam/

microphone module is attached to the display back cover with double-sided adhesive.)

d. Remove the webcam/microphone module.

The webcam/microphone module is available using spare part number 933520-001.

10. If it is necessary to replace the display hinges:

a. Remove the display panel assembly.

b. Remove the six Phillips PM2.5×3.0 broad head screws (1) that secure the hinges to the display

back cover.

Component replacement procedures 55

c. Remove the display hinges (2).

The display hinges are available using spare part number 925202-001.

11. If it is necessary to replace the display hinge covers:

a. Remove the display panel assembly.

b. Remove the display hinges.

c. Remove the two Phillips PM2.0×3.3 screws (1) that secure the hinge covers to the display hinge.

d. Remove the display hinge covers (2).

The display hinge covers are available using spare part numbers 924331-001 (left hinge cover) and
924332-001 (right hinge cover).

56 Chapter 5 Removal and replacement procedures

12. If it is necessary to replace the display panel cable:

a. Remove the display panel assembly.

b. Remove the display hinges.

c. Remove the display panel cable.

The display panel cable is available using spare part number 924323-001.

13. If it is necessary to replace the webcam/microphone module cable:

a. Remove the display panel assembly.

b. Remove the display hinges.

c. Disconnect the webcam/microphone module cables (1) from the webcam/microphone module.

d. Remove the shielding material (2) that secures the webcam/microphone module cable to

the display back cover.

e. Release the webcam/microphone module cable from the retention clips (3) built into the display

back cover.

Component replacement procedures 57

f. Detach the webcam/microphone module cable (4) from the display back cover. (The webcam/

microphone module cable is attached to the display back cover with double-sided adhesive.)

g. Remove the webcam/microphone module cable.

The webcam/microphone module cable is available using spare part number 924324-001.

14. If it is necessary to replace the wireless antenna cables and transceivers:

a. Remove the display panel assembly.

b. Remove the display hinges.

c. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna

transceivers are attached to the display back cover with double-sided adhesive.)

d. Detach the four pieces of grounding tape (2) that secure the wireless antenna cables to the display

back cover.

e. Release the wireless antenna cables from the retention clips (3) built into the bottom edge of

the display back cover.

58 Chapter 5 Removal and replacement procedures

f. Remove the wireless antenna cables and transceivers (4).

The wireless antenna cables and transceivers are available using spare part number 924314-001.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 59

Power connector cable

Description Spare part number

Power connector cable 933523-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

a. Battery (see Battery on page 31)

b. System board (see System board on page 42)

c. Speakers (see Speakers on page 49)

d. Display assembly (see Display assembly on page 51)

Remove the power connector cable:

▲

Remove the power connector cable.

Reverse this procedure to install the power connector cable.

60 Chapter 5 Removal and replacement procedures

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲ Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select My notebook, and then select Specications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 61).

2. Select Main, and then make note of the BIOS version.

3. Select Exit, select one of the options, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 62.

Starting Setup Utility (BIOS) 61

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

62 Chapter 6 Using Setup Utility (BIOS)

7 Backing up, restoring, and recovering

This chapter provides information about creating backups and restoring and recovering your system.

Windows provides tools to back up your personal information, restore your computer from a backup, and
recover the computer to its original state. See Using Windows tools for backing up, restoring, and recovering

your computer on page 63.

In addition to the Windows tools, depending on the operating system preinstalled on your computer, your
computer may also include tools provided by HP for additional functionality.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Using Windows tools for backing up, restoring, and recovering your computer

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original
state.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating backups

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

To create a backup:

1. Select Start, select Settings, and then select Update & Security.

2. Select Backup, and then follow the on-screen instructions.

Restoring and recovering

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state.

To restore your system:

1. Select Start, select Settings, and then select Update & Security.

2. Select Recovery, and then follow the on-screen instructions.

Using Windows tools for backing up, restoring, and recovering your computer 63

Creating HP Recovery media (select products only)

After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.

NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact

support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB ash drive. For more information, see Using the HP Cloud Recovery Download Tool to create

recovery media on page 65.

Using HP Recovery Manager to create recovery media

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Before you begin

Before you begin, note the following:

●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.

●

HP Recovery Manager examines the computer and determines the required media storage capacity.

●

To create recovery media, use one of the following options:

NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows

Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB ash drive or hard drive.

–

If your computer has an optical drive with DVD writer capability, be sure to use only high-quality
blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible
with HP Recovery Manager software.

–

If your computer does not include an integrated optical drive with DVD writer capability, you can
use an external optical drive (purchased separately) to create recovery discs, as described above. If
an external optical drive is used, you must connect it directly to a USB port on the computer. It
cannot be connected to a USB port on an external device, such as a USB hub.

–

To create a recovery USB ash drive, use a high-quality blank USB ash drive.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take an hour or more. Do not interrupt this process.

●

If necessary, you can exit the program before you have nished creating all of the recovery media. HP
Recovery Manager will nish the current DVD or USB ash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.

64 Chapter 7 Backing up, restoring, and recovering

Creating the recovery media

To create HP Recovery media using HP Recovery Manager:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you need to recover the system, see Recovering using HP Recovery Manager on page 66.

Using the HP Cloud Recovery Download Tool to create recovery media

To create HP Recovery media using the HP Cloud Recovery Download Tool:

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, and then follow the on-screen instructions.

Restoring and recovery

Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.

IMPORTANT: HP Recovery Manager and the HP Recovery partition are not available for Windows 10 S

products.

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools for backing up, restoring, and recovering your computer on page 63.

Restoring using HP Recovery Manager and the HP Recovery partition

You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the
computer to the original factory state:

●

Resolving problems with preinstalled applications or drivers—To correct a problem with a
preinstalled application or driver:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.

●

Using System Recovery—To recover the Windows partition to original factory content, select the
System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery

media. For more information, see Recovering using HP Recovery Manager on page 66. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 64.

●

Using Factory Reset (select products only)—Restores the computer to its original factory state by
deleting all information from the hard drive and recreating the partitions and then reinstalling the
operating system and the software that was installed at the factory (select products only). To use the
Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,
see Creating HP Recovery media (select products only) on page 64.

NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to

install the operating system and the software that was installed at the factory.

Restoring and recovery 65

Recovering using HP Recovery Manager

You can use HP Recovery Manager software to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).

If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)

on page 64.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data that you want to retain. See Using Windows tools for backing

up, restoring, and recovering your computer on page 63.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer

issues.

NOTE: When you start the recovery process, only the options available for your computer are displayed.

Before you begin, note the following:

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

●

If the computer hard drive fails, HP Recovery media must be used. This media is created using HP
Recovery Manager. See Creating HP Recovery media (select products only) on page 64.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country
or region, and then follow the on-screen instructions.

Recovering using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
ash drive. This type of recovery can be used only if the hard drive is still working.

The HP Recovery partition (select products only) allows System Recovery only.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows

Recovery Environment

‒ or –

For computers or tablets with keyboards attached:

▲

Press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

66 Chapter 7 Backing up, restoring, and recovering

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 67.

Recovering using HP Recovery media

If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can
use HP Recovery media to recover the original operating system and software programs that were installed at
the factory.

▲

Insert the HP Recovery media, and then restart the computer.

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 67.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free
up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See

Creating HP Recovery media (select products only) on page 64.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restoring and recovery 67

8 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 68.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-

digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe les are provided.

68 Chapter 8 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your

computer or a USB ash drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or

number in the search box that is displayed.

3. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your

computer or a USB ash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲

Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,
double-click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 70.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Using HP PC Hardware Diagnostics UEFI 69

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 70.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●

HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select

Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

70 Chapter 8 Using HP PC Hardware Diagnostics

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select

Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

●

Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

●

Set a location for storing the test results. You can also set the user name and password settings used for
uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 71

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

72 Chapter 8 Using HP PC Hardware Diagnostics

9 Specications

Computer specications

Metric U.S.

Computer dimensions

Width 35.9 cm 14.2 in

Depth 24.9 cm 9.8 in

Height 1.9 cm 0.8 in

Weight 2.1 kg 4.6 lbs

Computer models equipped with a hard drive 2.2 kg 4.8 lbs

Computer models equipped with a solid-state drive 2.1 kg 4.6 lbs

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

Computer specications 73

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

74 Chapter 10 Power cord set requirements

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

South Korea EK 4

Sweden CEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and

wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two­pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specic countries and regions 75

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

76 Chapter 11 Recycling

Index

A

AC adapter and battery light,

identifying 5
AC adapter, spare part numbers 24
action keys

airplane mode 15
help 14
identifying 13, 14
keyboard backlight 14
mute 15
next track 14
pause 14
play 14
privacy screen 14
screen brightness 14
speaker volume 14
stop 14
switch screen image 14

using 14
airplane mode key 15
antenna

removal 58

spare part number 24, 59
audio

adjusting volume 14
audio, product description 3
audio-out (headphone)/audio-in

(microphone) combo jack,
identifying 7

B

backups 63
battery

removal 31

spare part number 22, 31
BIOS

determining version 61

downloading an update 62

starting the Setup Utility 61

updating 61
Bluetooth label 18
boot order, changing 67
bottom components 16

bottom cover

removal 29
spare part number 22, 29

buttons

ClickPad 10
components 12
power 7, 12

C

camera

identifying 9
camera light, identifying 9
caps lock light 11
chipset, product description 1
ClickPad

components 10

removal 40

spare part number 40

spare part numbers 22
ClickPad bracket

removal 40

spare part number 22, 40
ClickPad button 10
ClickPad cable

removal 39

spare part number 22, 39, 40
ClickPad zone 10
components

bottom 16

buttons 12

ClickPad 10

display 9

left side 7

lights 11

right side 5

speakers 12

top 10
computer major components 19
computer specications 73
connectors

power 6

D

display assembly

removal 51

spare part numbers 51
subcomponents 23

display back cover, spare part

number 24

display panel

product description 1

display panel assembly

removal 52
spare part number 23, 53

display panel cable

removal 57
spare part number 23, 57

drive light, identifying 8

E

electrostatic discharge 27
equipment guidelines 26
esc key, identifying 13

F

fan/heat sink assembly

removal 45
spare part number 21
spare part numbers 45

fn key, identifying 13

G

Get Help in Windows 10 action key

14
graphics, product description 1
grounding guidelines 27
guidelines

equipment 26
grounding 27
packaging 28
transporting 28
workstation 26

H

hard drive

product description 2
removal 32
spare part number 22
spare part numbers 32

Index 77

hard drive bracket

removal 33
spare part number 32

hard drive cable

removal 33
spare part number 22, 32

hard drive rubber sleeve

spare part number 22

HDMI port

identifying 7

HDMI-to-VGA adapter, spare part

number 24

hinge

removal 55
spare part number 24, 56

hinge cover

removal 56
spare part numbers 23, 56

HP PC Hardware Diagnostics UEFI

downloading 70
starting 70
using 69

HP PC Hardware Diagnostics Windows

downloading 68
installing 69
using 68

HP Recovery Manager

correcting boot problems 67
starting 66

HP Recovery media

recovery 67
using 64

HP Recovery partition

recovery 66
removing 67

I

integrated numeric keypad,

identifying 13

internal microphones, identifying 9

J

jacks

audio-out (headphone)/audio-in

(microphone) 7

K

keyboard backlight action key 14
keyboard, product description 3
keyboard/top cover

spare part numbers 20

keypad, integrated numeric 13
keys

action 13
airplane mode 15
esc 13
fn 13
num lock 13
Windows 13

L

labels

Bluetooth 18
regulatory 18
serial number 17
service 17
wireless certication 18

WLAN 18
light components 11
lights

AC adapter and battery 5

camera 9

caps lock 11

drive 8

mute 11

power 7, 11

M

memory card reader board

removal 48

spare part numbers 48
memory card reader board cable

removal 38

spare part number 22, 38, 48
memory card reader boards

spare part number 22
memory module

product description 1

removal 36

spare part numbers 22, 36
memory module shield

removal 36

spare part number 22, 36
microphone

product description 3
minimized image recovery 66
minimized image, creating 66
model name 1
mute light 11
mute volume action key 15

N

next track action key 14

O

operating system, product

description 4

optical drive

product description 3
optical drive, spare part number 24
original system recovery 66

P

packaging guidelines 28
pause action key 14
play action key 14
pointing device, product

description 3

ports

HDMI 7

product description 3

USB port with HP Sleep and

Charge 5
USB SuperSpeed 7
USB Type-C with HP Sleep and

Charge 5

power button, identifying 7, 12
power connector

identifying 6

power connector cable

removal 60
spare part number 21, 60

power cord

requirements for all countries

74
requirements for specic

countries and regions 75
set requirements 74
spare part numbers 24

power lights, identifying 7, 11
power requirements, product

description 4
privacy screen action key 14
privacy screen action key,

identifying 14
processor

product description 1

product description

audio 3
chipset 1
display panel 1

78 Index

external media cards 3
graphics 1
hard drive 2
keyboard 3
memory module 1
microphone 3
operating system 4
optical drive 3
pointing device 3
ports 3
power requirements 4
processors 1
product name 1
security 4
sensors 3
serviceability 4
solid-state drive 2
storage 2
video 3

wireless 3
product name 1
product name and number,

computer 17

R

recovery

discs 64, 67

HP Recovery Manager 66

HP Recovery partition 65

media 67

starting 66

supported discs 64

system 66

USB ash drive 67

using HP Recovery media 65
recovery media

creating using HP Cloud Recovery

Download Tool 65

creating using HP Recovery

Manager 65
creating using Windows tools 63
discs 65
HP Recovery partition 64
USB ash drive 65
using 64

recovery partition, removing 67
regulatory information

regulatory label 18
wireless certication labels 18

Remote HP PC Hardware Diagnostics

UEFI settings

customizing 71
using 71

removal/replacement

procedures 29

rubber foot

removal 29
spare part number 29

Rubber Foot Kit, spare part number

22, 24

S

screen brightness action keys 14
Screw Kit, spare part number 24
security, product description 4
sensors

product description 3
serial number, computer 17
service labels, locating 17
serviceability, product description 4
slots

memory card reader 5
solid-state drive

product description 2

removal 34

spare part numbers 22, 34
solid-state drive gasket

spare part number 22
speaker volume action keys 14
speakers

components 12

location 12

removal 49

spare part number 21, 49
special keys, using 13

specications

computer 73
stop action key 14
stylus, spare part number 24
supported discs, recovery 64
switch screen image action key 14
system board

removal 42

spare part numbers 21, 42
system recovery 66
system restore point, creating 63

T

TouchScreen control board

removal 53
spare part number 54

touchscreen control board

spare part number 23
transporting guidelines 28
traveling with the computer 18

U

USB port with HP Sleep and Charge,

identifying 5
USB SuperSpeed port, identifying 7
USB Type-C adapter, spare part

numbers 24
USB Type-C port with HP Sleep and

Charge, identifying 5
USB-to-Gigabit RJ45 adapter, spare

part number 24

V

vent 16
video, product description 3
volume

adjusting 14
mute 15

volume button, identifying 5

W

webcam/microphone module

removal 54
spare part number 23, 55

webcam/microphone module cable

removal 57
spare part number 24, 58

Windows

system restore point 63
Windows key, identifying 13
wireless antenna

removal 58

spare part number 24, 59
wireless certication label 18
wireless, product description 3
WLAN antenna

removal 58

spare part number 24, 59
WLAN antennas, identifying 9
WLAN device 18
WLAN label 18

Index 79

WLAN module

removal 47
spare part numbers 21, 47

workstation guidelines 26

80 Index