HP ENVY x360 13 Maintenance And Service Manual
HP ENVY x360 13 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2018
Document Part Number: L18270-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Keyboard area ........................................................................................................................................................ 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Speakers .............................................................................................................................................. 9
Special keys ....................................................................................................................................... 10
Action keys ........................................................................................................................................ 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer components ........................................................................................................................................ 15
Foil Kit .................................................................................................................................................................. 17
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement preliminary requirements ..................................................................................... 20
Tools required ...................................................................................................................................................... 20
Service considerations ......................................................................................................................................... 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 21
Grounding guidelines ........................................................................................................................................... 22
Electrostatic discharge damage ........................................................................................................ 22
Packaging and transporting guidelines .......................................................................... 23
Workstation guidelines ................................................................................ 23
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 25
Component replacement procedures .................................................................................................................. 25
Bottom cover ..................................................................................................................................... 25
Battery ............................................................................................................................................... 27
WLAN module .................................................................................................................................... 28
v
Solid-state drive ................................................................................................................................ 30
Memory shield ................................................................................................................................... 32
Display assembly ............................................................................................................................... 34
Top speakers ...................................................................................................................................... 36
Bottom speakers ............................................................................................................................... 38
Card reader board .............................................................................................................................. 39
TouchPad ........................................................................................................................................... 40
Thermal module ................................................................................................................................ 42
Fan ..................................................................................................................................................... 45
System board .................................................................................................................................... 46
Power button ..................................................................................................................................... 48
Volume button ................................................................................................................................... 49
Fingerprint reader module ................................................................................................................ 50
Power connector cable ...................................................................................................................... 51
Top cover with keyboard ................................................................................................................... 52
6 Using Setup Utility (BIOS) ............................................................................................................................. 53
Starting Setup Utility (BIOS) ................................................................................................................................ 53
Updating Setup Utility (BIOS) .............................................................................................................................. 53
Determining the BIOS version ........................................................................................................... 53
Downloading a BIOS update .............................................................................................................. 54
7 Using HP PC Hardware Diagnostics ................................................................................................................ 55
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 55
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 55
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 56
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 56
Installing HP PC Hardware Diagnostics Windows ............................................................................. 56
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 56
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 57
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 57
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 57
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 57
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 58
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 58
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 58
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 58
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 58
vi
8 Backing up, restoring, and recovering ........................................................................................................... 60
Using Windows tools ........................................................................................................................................... 60
Creating HP Recovery media (select products only) ........................................................................................... 60
Using HP Recovery Manager to create recovery media .................................................................... 61
Before you begin ............................................................................................................. 61
Creating the recovery media ........................................................................................... 61
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 62
Restoring and recovery ........................................................................................................................................ 62
Restoring, resetting, and refreshing using Windows tools .............................................................. 62
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 62
Recovering using HP Recovery Manager ........................................................................................... 62
Recovering using the HP Recovery partition (select products only) ................................................ 63
Recovering using HP Recovery media ............................................................................................... 63
Changing the computer boot order ................................................................................................... 64
Removing the HP Recovery partition (select products only) ............................................................ 64
9 Specications .............................................................................................................................................. 65
10 Power cord set requirements ...................................................................................................................... 66
Requirements for all countries ............................................................................................................................ 66
Requirements for specic countries and regions ................................................................................................ 66
11 Recycling .................................................................................................................................................. 68
Index ............................................................................................................................................................. 69
vii
viii
1 Product description
Category Description
Product Name HP ENVY x360 13 Convertible PC
Model numbers: 13-ag0000 ~ 13-ag0999
CTO model: 13z-ag000
Processors AMD® Ryzen™ mobile processors:
AMD Ryzen 7 2700U Mobile Processor (2.2 GHz, turbo up to 3.8 GHz, 2-MB L2 + 4 GB L3 cache, 2400 MHz, quad
core, 15 W) with Radeon RX Vega 10 Graphics
AMD Ryzen 5 2500U Mobile Processor (2.0 GHz, turbo up to 3.6 GHz, 2-MB L2 + 4 GB L3 cache, 2400 MHz, quad
core, 15 W) with Radeon Vega 8 Graphics
AMD Ryzen 3 2300U Mobile Processor (2.0 GHz, turbo up to 3.4 GHz, 2-MB L2 + 4 GB L3 cache, DDR4-2400 MHz,
dual core, 15 W) with Radeon Vega 6 Graphics
Graphics Internal graphics:
Radeon RX Vega 10 Mobile Graphics (Ryzen 7 2700U processor)
Radeon Vega 8 Mobile Graphics (Ryzen 5 2500U processor)
Radeon Vega 6 Mobile Graphics (Ryzen 3 2300U processor)
Supports HD decode, DX12, and HDMI
Panel 13.3-in, white light-emitting (WLED), UWVA, 72% color gamut, ultra slim, eDP 1.3+PSR, touch screen:
Full high-denition (FHD) (1920×1080), BrightView
FHD (1920×1080), anti glare, privacy screen
Ultra-high denition (UHD) (3840×2160), BrightView
Touch solution with ush glass or bezel, multi-touch enabled
Supports Active Stylus
Supports Simultaneous Pen & Touch
Memory On-board system memory, non-customer-accessible/non-upgradable
Supports up to 16-GB of system memory
DDR4-2400 dual channel support
Supports the following congurations:
●
16384 GB
●
8192 GB
●
4096 GB
Storage Support for M.2 SATA/PCIe 2280 solid-state hard drives:
1-TB, PCIe-3×4, NVMe, TLC
1
Category Description
512-GB, PCIe-3×4, NVMe, TLC
512-GB, PCIe, NVMe, value
256-GB, PCIe-3×4, NVMe, TLC
256-GB, PCIe, NVMe, value
128-GB, SATA-3, TLC
Camera HP Wide Vision HD IR Camera, indicator LED & 2x IR LEDs, USB2.0, HD BSI sensor + IR sensor, f2.2, WDR, 88° WFOV
720p by 30 frames per second
Dual array digital microphone w/ appropriate software - beam forming, echo cancellation, noise suppression
Audio Audio brand: BANG and OLUFSEN
Supports HP Audio Boost 2.0
Quad speakers
Wireless Compatible with Miracast-certied devices
WiFi SAR enabled in BIOS
Integrated wireless options with dual antennas (M.2/PCIe):
●
Intel Dual Band Wireless AC-9260, 2x2 WiFi + Bluetooth 5.0 Combo Adapter (vPro)
●
Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
●
Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
External media
cards
Internal card
expansion
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto adjust panel
HP Multi-Format Digital Media Card Reader
Supports micro SD
One M.2 slot for solid-state drive
One M.2 slot for WLAN
resolution to t embedded panel and external monitor connected)
AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone) combo jack
(2) USB 3.1 Gen 1 ports (1 left, 1 right); supports HP Sleep & Charge (right)
(1) USB Type-C port; USB 3.1 Gen 1
– supports HDMI v2.0b + HDCP2.2 up to 4096x2160 @ 60Hz through Type-C port using adapter
– supports DP1.4 + HDCP2.2 up to 4096x2160 @ 60Hz through Type-C port using adapter
– supports HP Sleep & Charge
– supports power delivery 3.0 using USB Type-C adapter (65W/90W)
– supports data transfer
Keyboard/
TouchPad
Keyboard:
Island-style backlit keyboard
Island-style backlit keyboard, privacy
2 Chapter 1 Product description
Category Description
TouchPad:
Image sensor
Power
requirements
Sensors Accelerometer
Security Trusted Platform Module (TPM) 2.0 Firmware
Operating
system
Battery:
4-cell, 53.2-WHr, long-life battery
Supports battery fast charge
AC adapter:
65-W HP Smart AC adapter, nPFC, slim black barrel, straight, 4.5 mm
65-W HP Smart AC adapter, nPFC, slim black barrel, straight, 4.5 mm - EM
45-W HP Smart AC adapter, nPFC, wall-mount barrel, right angle, 4.5 mm
Power cord:
1.0 m premium power cord (C5)
1.0 m premium power cord, xed duckhead (C5)
Accelerometer + gyroscope + eCompass
Preinstalled:
Windows 10 Home 64
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Pro 64
Serviceability End user replaceable parts:
AC adapter
3
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right side
Component Description
(1) Volume button Controls speaker volume on the computer.
(2) USB Type-C port with HP Sleep and Charge Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device that has a Type-C connector, provides
data transfer, and even when the computer is o, charges most
products such as a cell phone, camera, activity tracker, or
smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
(4) AC adapter and battery light
(5) Power connector Connects an AC adapter.
4 Chapter 2 Getting to know your computer
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
●
White: The AC adapter is connected and the battery is fully
charged.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
Left side
Component Description
(1) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) Power button and light
(4) Vent Enables airow to cool internal components.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(5) MicroSD memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
Left side 5
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light(s) On: One or more cameras are in use.
(4) Camera(s) Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
6 Chapter 2 Getting to know your computer
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 7
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
On: Computer sound is o.
●
O: Computer sound is on.
8 Chapter 2 Getting to know your computer
Speakers
Component Description
Speakers Produce sound.
Keyboard area 9
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes specic functions when pressed in combination with
the fn key.
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
On select products, the f1 action key turns the privacy display
feature o or on.
(5) Airplane mode key (also referred to as the
wireless button)
Turns the airplane mode and wireless feature on or o.
NOTE: A wireless network must be set up before a wireless
connection is possible.
10 Chapter 2 Getting to know your computer
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 10.
▲
Icon Description
(select products only)
(select products only)
To use an action key, press and hold the key.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Keyboard area 11
Bottom
Component Description
(1) Speakers Produce sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
12 Chapter 2 Getting to know your computer
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name (select products only)
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name (select products only)
(2) Product ID
Labels 13
Component
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer components
Computer components 15
Item Component Spare part number
(1) Display assembly
IMPORTANT: The display assembly is only spared as an entire hinge-up. Display subcomponents are not spared.
FHD, anti glare, privacy L19576-001
HD, BrightView, non-privacy L19577-001
UHD, BrightView, non-privacy L19578-001
(2) Power button L28981-001
(3) Top cover with backlit keyboard
Non-privacy L19586-xx1
Privacy L19587-xx1
(4) Volume button L28982-001
(5) Power connector cable L19588-001
(6) TouchPad
NOTE: The TouchPad cable is available using spare part number L19597-001.
(7) TouchPad bracket L19788-001
(8) TouchPad cable L19597-001
(9) Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion) L08496-855
(10) WLAN module:
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-
vPro)
Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO
supported)
Intel Dual Band Wireless AC-9260, 2x2 WiFi + Bluetooth 5.0 Combo Adapter (vPro) L16647-005
(11) Solid-state drive (2280 M.2):
1-TB, PCIe, TLC L19583-001
512-GB, PCIe, TLC L19582-001
512-GB, PCIe, value L19585-001
256-GB, PCIe, TLC L19580-001
256-GB, PCIe, value L19584-001
L19594-001
901229-855
924813-855
128-GB, SATA-3, TLC L19579-001
(12) Card reader board
NOTE: The card reader cable is available using spare part number L19598-001.
(13) Card reader cable L19598-001
(14) System board (includes processor and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
16 Chapter 3 Illustrated parts catalog
L19593-001
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