HP ENVY x360 Maintenance and Service Guide

HP ENVY x360 Convertible PC

Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2014 Hewlett-Packard
Development Company, L.P.

Intel and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Microsoft, Windows,
WIndows 7, and Windows 8 are U.S. registered
trademarks of the Microsoft group of
companies. SD Logo is a trademark of its
proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.

Second Edition: November 2014

First Edition: June 2014

Document Part Number: 767037-002

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available on all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user­accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 4

Right side ............................................................................................................................................................... 4

Left side ................................................................................................................................................................. 5

Display ................................................................................................................................................................... 6

Display modes ........................................................................................................................................................ 7

Top ......................................................................................................................................................................... 8

TouchPad ............................................................................................................................................. 8

Lights ................................................................................................................................................... 9

Buttons and speakers ....................................................................................................................... 10

Keys ................................................................................................................................................... 11

Bottom ................................................................................................................................................................. 12

Service tag and PCID label ................................................................................................................................... 13

Service tag ......................................................................................................................................... 13

PCID label ........................................................................................................................................... 14

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components ............................................................................................................................. 15

Display assembly subcomponents ..................................................................................................................... 19

Mass storage devices .......................................................................................................................................... 20

Miscellaneous parts ............................................................................................................................................. 21

Sequential part number listing ........................................................................................................................... 21

4 Removal and replacement procedures preliminary requirements .................................................................... 25

Tools required ...................................................................................................................................................... 25

Service considerations ........................................................................................................................................ 25

Plastic parts ....................................................................................................................................... 25

Cables and connectors ...................................................................................................................... 25

Drive handling ................................................................................................................................... 26

Grounding guidelines ........................................................................................................................................... 26

Electrostatic discharge damage ....................................................................................................... 26

Packaging and transporting guidelines ......................................................................... 27

Workstation guidelines ................................................................................ 27

v

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29

Component replacement procedures ................................................................................................................. 29

Top cover ........................................................................................................................................... 30

Battery ............................................................................................................................................... 33

TouchPad board ................................................................................................................................ 35

Hard drive .......................................................................................................................................... 36

Solid-state drive (SSD) ...................................................................................................................... 38

WLAN module .................................................................................................................................... 40

Speakers ............................................................................................................................................ 42

USB/audio board ............................................................................................................................... 44

Fan ..................................................................................................................................................... 45

Power button board .......................................................................................................................... 47

System board .................................................................................................................................... 49

Memory module ................................................................................................................................ 52

Heat sink ............................................................................................................................................ 54

Display assembly .............................................................................................................................. 56

Power connector cable ...................................................................................................................... 62

6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 64

Starting Setup Utility (BIOS) ................................................................................................................................ 64

Updating the BIOS ................................................................................................................................................ 64

Determining the BIOS version ........................................................................................................... 64

Downloading a BIOS update .............................................................................................................. 65

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 65

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 66

7 Specifications ............................................................................................................................................. 67

Computer specifications ...................................................................................................................................... 67

Hard drive specifications ..................................................................................................................................... 68

Solid-state drive specifications ........................................................................................................................... 68

8 Backing up, restoring, and recovering ........................................................................................................... 69

Creating recovery media and backups ................................................................................................................ 69

Creating HP Recovery media ............................................................................................................. 69

Restore and recovery .......................................................................................................................................... 70

Recovering using HP Recovery Manager .......................................................................................... 71

What you need to know .................................................................................................. 71

Using the HP Recovery partition (select models only) .................................................. 71

Using HP Recovery media to recover ............................................................................. 72

Changing the computer boot order ................................................................................ 72

vi

Removing the HP Recovery partition (select models only) .............................................................. 72

9 Power cord set requirements ........................................................................................................................ 73

Requirements for all countries ........................................................................................................................... 73

Requirements for specific countries and regions ............................................................................................... 73

10 Recycling .................................................................................................................................................. 75

Index ............................................................................................................................................................. 76

vii

viii

1 Product description

Category Description

Product Name HP ENVY x360 Convertible PC

Processor 5th Generation Intel processors

Intel® Core i7-5500U processor (2.4 GHz, SC turbo up to 3.0 GHz, 1600 MHz, 3 MB L3 cache)

Intel Core i5-5200U processor (2.2 GHz, SC turbo up to 2.7 GHz, 1600 MHz, 3 MB L3 cache)

Intel Core i3-5010U processor (2.1 GHz, 1600 MHz, 3 MB L3 cache)

Intel Core i3-5005U processor (2.0 GHz, 1600 MHz, 3 MB L3 cache)

4th Generation Intel processors

Intel Core i7-4510U processor (2.0 GHz, SC turbo up to 3.1 GHz, 1600 MHz, 4 MB L3 cache)

Intel Core i5-4210U processor (1.7 GHz, SC turbo up to 2.7 GHz, 1600 MHz, 3 MB L3 cache)

Intel Core i5-4200U processor (1.6 GHz, SC turbo up to 2.66 GHz, 1600 MHz, 3 MB L3 cache)

Intel Core i3-4030U processor (1.9 GHz, 1600 MHz, 3 MB L3 cache)

Chipset Integrated SoC FCH (4th generation processors

Intel BDW U processor BGA (5th generation processors)

Graphics Internal graphics:

Intel HD Graphics 5500 (5th generation processors)

Intel HD Graphics 4400 (4th generation processors)

Support for DX11, HD Decode, and HDMI

Panel 15.6-in [39.6-cm] (1920×1080), high-definition (FHD), light emitting diode (LED), AntiGlare, 16:9 ultra-

wide aspect ratio; typical brightness: 300 nits; slim (3.2-mm), stand viewing angle

15.6-in [39.6-cm] (1366×768), high-definition (HD), white light emitting diode (WLED), AntiGlare; 16:9
ultra-wide aspect ratio; typical brightness: 200 nits; flat (3.8-mm), stand viewing angle

Touch solution with flush glass, multitouch enabled, touch panel supports Home Key with LED

Supports low-voltage differential signaling (LVDS) (co-layout with eDP1.2)

Memory Support for 8192-MB of DDR3L-1600-MHz system ram in the following configurations:

●

12288 GB (8192 MB + 4096 MB)(5th generation processors only)

●

8192 GB (8192 MB × 1 or 4096 MB × 2)

●

6144 GB (4096 MB × 1 + 2048 MB × 1)

●

4096 GB (4096 MB × 1 or 2048 MB × 2)

Hard drive Support for 1P 7mm/2P 7.2mm SATA 2.5-inch hard drive

Support for Accelerometer hard drive protection

Support for the following single hard drive configurations:

●

1-TB, 5400-rpm, 7.2-mm

●

750-GB, 5400-rpm, 7.2-mm

1

Category Description

●

500-GB, 5400-rpm, 7.0-mm

Support for M2 SATA-3 (NGFF), TLC and MLC:

●

256 GB Solid-state drive (SSD)

Support for hybrid hard drive configurations:

●

500 GB, 5400-rpm + 8 GB NAND Hybrid hard drive, 7.0 mm

Optical drive Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive

Audio and video Integrated HP TrueVision camera: HD (1280×720 by 30 frames/sec), fixed (no tilt), with activity light

Dual digital microphones with appropriate software - echo cancellation, noise suppression

Dual speakers

Beats Audio

Ethernet Gigabit LAN

Sensor Sensor Hub (Accelerometer + Gyroscope + e-Compass)

Wireless Integrated wireless options with dual antenna (Half Mini Card):

Compatible with Miracast-certified devices

Intel WiDi 5.0 support

●

Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

●

Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter

●

Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter

●

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

Internal expansion One half-size mini card slot - support for WLAN

One 2280 M.2 daughter board - optional support for SSD

External media cards HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC.

Ports AC adapter: HP Smart pin plug (4.5-mm barrel)

Audio: one combo audio-out (headphone)/audio-in (microphone) jack

HDMI: v. 1.4, supporting up to 1080p, 1920×1080 at 60 Hz

RJ-45/Ethernet

(2) USB 3.0 (right side)

(1) USB 2.0 (left side)

Keyboard/pointing
devices

Power requirements Support for 45-W Smart AC adapter (using 4.5 mm plug) with localized cable plug support

Full size dura coat backlit keyboard with numeric keypad

Touchpad requirements:

HP Control Zone Trackpad

Taps enabled as default

Multitouch gestures enabled – ability to turn on and off

Support for PS/2 and SMBus

Support for Windows 8.1 Modern TouchPad Gestures

2 Chapter 1 Product description

Category Description

1 meter power cord

Prismatic 3-cell, 43.5-Wh, Li-ion battery

Security Kensington Lock slot

TPM 2.0 support (5th generation processors)

Operating system Preinstalled:

Windows 8.1 Update

Serviceability End user replaceable parts:

●

AC adapter

3

2 External component identification

Right side

Component Description

(1)

(2)

(3)

(4)

(5)

(6) AC adapter light

Hard drive light

Memory card reader Reads optional memory cards that store, manage, share, or

USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a

HDMI port Connects an optional video or audio device, such as a high-

RJ-45 (network) jack/status lights Connects a network cable.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard
drive.

access information.

To insert a card:

Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card until it
is firmly seated.

To remove a card:

Press in on the card it until it pops out.

keyboard, mouse, external drive, printer, scanner or USB hub.

definition television, any compatible digital or audio component,
or a high-speed HDMI device.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

●

On: The AC adapter is connected and the battery is
charged.

●

Off: The computer is using battery power.

(7) Power connector Connects an AC adapter.

(8) Security cable slot Attaches an optional security cable to the computer.

4 Chapter 2 External component identification

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

Left side

Component Description

(1)

(2) Vent Enables airflow to cool internal components.

(3)

Power button

USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external

●

When the computer is off, press the button to turn on the
computer.

●

When the computer is on, press the button briefly to initiate Sleep.

●

When the computer is in the Sleep state, press the button briefly
to exit Sleep.

●

When the computer is in Hibernation, press the button briefly to
exit Hibernation.

CAUTION: Pressing and holding down the power button will result in

the loss of unsaved information.

If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button down for at
least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options. From
the Start screen, type power, select Power and sleep settings, and
then select Power and sleep from the list of applications.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.

drive, printer, scanner or USB hub.

(4)

(5) Volume button Controls speaker volume on the tablet.

Audio-out (headphone)/Audio-in
(microphone) jack

Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional microphone-only
devices.

WARNING! To reduce the risk of personal injury, adjust the volume

before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and Environmental
Notices. To access this guide, from the Start screen, type support, and
then select the HP Support Assistant app.

NOTE: When a device is connected to the jack, the computer speakers

are disabled.

NOTE: Be sure that the device cable has a 4-conductor connector that

supports both audio-out (headphone) and audio-in (microphone).

●

To increase speaker volume, press the + edge of the button.

Left side 5

Display

Component Description

●

To decrease speaker volume, press the – edge of the button.

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models allow you to

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.

area networks (WLANs).

video conference and chat online using streaming video.

To use the webcam, from the Start screen, type camera, and then
select Camera from the list of applications.

6 Chapter 2 External component identification

Display modes

Your computer has a hinge that allows you to rotate the display 360 degrees. This allows you to use your
computer in three modes: productivity mode, entertainment mode, or tablet mode.

Mode Description

Productivity
mode

Entertainment
mode

Tablet mode

To use the notebook in productivity mode, raise the display until
you can view the display (about 90 to 100 degrees).

To use your notebook in entertainment mode, raise the display,
and then rotate it backward to a stand position (about 315
degrees). You can rest the notebook on the computer bottom or
stand it on the front edges.

NOTE: The Touchpad and keyboard functions are locked

during this mode.

To use your notebook as a tablet, raise the display, and then
rotate it backward until it is flush with the computer bottom
(360 degrees).

NOTE: The Touchpad and keyboard functions are locked

during this mode.

Display modes 7

Top

TouchPad

Component Description

(1) Left control zone Textured area that allows you to perform additional gestures.

(2) TouchPad zone Reads your finger gestures to move the pointer or activate

items on the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

(3) Left TouchPad button Functions like the left button on an external mouse.

(4) Right TouchPad button Functions like the right button on an external mouse.

(5) Right control zone Textured area that allows you to perform additional gestures.

8 Chapter 2 External component identification

Lights

Component Description

(1)

(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(3)

Power light

Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts off power to the display
and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

Top 9

Buttons and speakers

Component Description

(1)

(2) Speakers (2) Produce sound.

Power button

●

When the computer is off, press the button to turn on the
computer.

●

When the computer is on, press the button briefly to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the list of
applications.

10 Chapter 2 External component identification

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes frequently used system functions when pressed in

(3)

(4) Action keys Execute frequently used system functions.

(5) num lk key Turns the embedded numeric keypad on and off when pressed

(6) Integrated numeric keypad When num lk has been enabled, it can be used like an external

Windows key Returns you to the Start screen from an open app or the

the fn key.

combination with the b or the esc key.

Windows desktop.

NOTE: Pressing the Windows key again will return you to the

previous screen.

NOTE: On select models, the f5 action key turns the radiance

backlight keyboard feature off or on.

in combination with the fn key.

Alternates between the navigational and numeric functions on
the integrated numeric keypad.

numeric keypad.

Top 11

Bottom

Component Description

(1) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

(2) Speakers (2) Produce sound.

12 Chapter 2 External component identification

Service tag and PCID label

Service tag

The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be located in one of 3 places depending on your

computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.

●

Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Model number and warranty period

●

Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a
Digital Product Key electronically installed.

NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating

Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP approved recovery
methods.

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Service tag and PCID label 13

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to
factory shipped specifications when replacing the system board. The label may have a different number of
characters depending on the operating system on the computer.

Windows 8 models

Non-Windows 8 models

14 Chapter 2 External component identification

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to
follow the on-screen instructions.

http://partsurfer.hp.com, select your country or region, and then

Item Component Spare part number

(1) Display assembly not spared

(2) TouchPad board (includes cable) 774598-001

(3) Top cover (includes keyboard)

For use in Belgium 774608-A41

For use in Bulgaria 774608-261

For use in Canada (English) 774608-DB1

Computer major components 15

Item Component Spare part number

For use in the Czech Republic and Slovakia 774608-FL1

For use in France 774608-051

For use in Germany 774608-041

For use in Greece 774608-151

For use in Hungary 774608-211

For use in Israel 774608-BB1

For use in Italy 774608-061

For use in the Netherlands 774608-DH1

For use in the Netherlands and Europe 774608-B31

For use in Romania 774608-271

For use in Russia 774608-251

For use in Saudi Arabia 774608-171

For use in Slovenia 774608-BA1

For use in Spain 774608-071

For use in Switzerland 774608-BG1

For use in Turkey 774608-141

For use in the United Kingdom 774608-031

For use in the United States 774608-001

(4) Battery , 3-cell, 43-Wh, 2.83-Ah, Li-ion 761230-005

(5) Hard drive (does not include hard drive bracket or hard drive connector cable):

1-TB, 5400-rpm, 7.0-mm 762990-005

750-GB, 5400-rpm, 7.0-mm 752099-005

500-GB, 5400-rpm, 7.0-mm 778186-005

500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005

Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive

connector cable)

(6) Solid-state drive

256-GB, TLC 777651-001

256-GB, MLC 777652-001

Solid-state Drive Hardware Kit (not illustrated; includes cable, bracket, and screws) 777653-001

(7) Speaker Kit (includes left and right speakers and cable) 774605-001

(8) USB/audio board (includes cable) 774600-001

768020-001

(9) Power connector cable 768012-001

(10) Fan 778793-001

(11) Power button board (includes cable) 774599-001

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(12) WLAN module:

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 756753-005

Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 733476-005

Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-005

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-005

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784638-005

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 784650-005

(13) Heat sink (includes replacement thermal material) 774595-001

(14) System board (includes replacement thermal material):

Equipped with an Intel Core i7-5500U processor and the Windows 8.1 Standard operating

system

Equipped with an Intel Core i7-5500U processor and a non-Windows 8 operating system 782305-001

Equipped with an Intel Core i7-4510U processor and the Windows 8.1 Standard operating

system

Equipped with an Intel Core i7-4510U processor and a non-Windows 8 operating system 780958-001

Equipped with an Intel Core i5-5200U processor and the Windows 8.1 Standard operating

system

Equipped with an Intel Core i5-5200U processor and a non-Windows 8 operating system 782306-001

Equipped with an Intel Core i5-4210U processor and the Windows 8.1 Standard operating

system

Equipped with an Intel Core i5-4210U processor and a non-Windows 8 operating system 774606-001

Equipped with an Intel Core i3-5010U processor and the Windows 8.1 Standard operating

system

Equipped with an Intel Core i3-5010U processor and a non-Windows 8 operating system 802987-001

Equipped with an Intel Core i3-5005U processor and the Windows 8.1 Standard operating

system

Equipped with an Intel Core i3-5005U processor and a non-Windows 8 operating system 782307-001

Equipped with an Intel Core i3-4030U processor and the Windows 8.1 Standard operating

system

782305-501

780958-501

782306-501

774606-501

802987-501

782307-501

774607-501

Equipped with an Intel Core i3-4030U processor and a non-Windows 8 operating system 774607-001

(15) Memory module (PC3L, 12800, 1600-MHz):

8-GB 693374-005

4-GB 691740-005

2-GB 691739-005

(16) Base enclosure

For use in models in North America

●

For use in models in North America with the following WLAN module: Qualcomm
QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter in North America

774592-001

Computer major components 17

Item Component Spare part number

For use in models in EMEA

●

For use in models in North America with the following WLAN module: Intel Dual Band
Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter

●

For use in models in North America with the following WLAN module: Intel Dual Band
Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

●

For use in models in North America with the following WLAN module: Broadcom
BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

●

For use in models in EMEA with the following WLAN module: Intel Dual Band Wireless­AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter

●

For use in models in EMEA with the following WLAN module: Intel Dual Band Wireless­AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

●

For use in models in EMEA with the following WLAN module: Qualcomm QCA9565

802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter in North America

●

For use in models in EMEA with the following WLAN module: Broadcom BCM43142

802.11 bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

784134-001

785744-001

792722-001

784135-001

785745-001

784133-001

792723-001

18 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display enclosure 774591-001

(2) Display hinges (includes left and right hinges) 774596-001

(3) Display hinge covers 774597-001

(4) Antenna 774590-001

(5) Webcam 768040-001

Display cable kit, includes:

(6a) Display/webcam cable

(6b) Touch cable

Display panel kit, includes:

(7) Bezel/glass

(8) Raw display panel

●

HD models 774593-001

●

FHD models 774594-001

Display assembly subcomponents 19

Item Component Spare part number

Fix bracket, touch control board, and backlight cable (not illustrated)

●

HD models 774602-001

●

FHD models 774603-001

Mass storage devices

Component Spare part number

(1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):

1-TB, 5400-rpm, 7.0-mm 762990-005

750-GB, 5400-rpm, 7.0-mm 752099-005

500-GB, 5400-rpm, 7.0-mm 778186-005

500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005

Hard Drive Hardware Kit, includes: 768020-001

(2a) Hard drive bracket

(2b) Hard drive connector cable

(3) Solid-state drive

256-GB, TLC 777651-001

256-GB, MLC 777652-001

Solid-state Drive Hardware Kit, includes: 777653-001

(4a) Cable

(4b) Bracket

External DVD±RW Double-Layer with SuperMulti Drive (not illustrated) 747080-001

20 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

HP Smart AC adapter, 45-W, non-PFC, 4.5-mm, non-slim 741727-001

Power cord (3-pin, black, 1.0-m):

For use in Europe 755530-021

For use in Israel 755530-BB1

For use in Denmark 755530-081

For use in North America 755530-001

For use in South Africa 755530-AR1

For use in Switzerland 755530-111

For use in the United Kingdom and Singapore 755530-031

Rubber Feet Kit 768019-001

Screw Kit 774604-001

HDMI to VGA adapter 701943-001

Sequential part number listing

Spare part number Description

691739-005 2-GB memory module (PC3L, 12800, 1600-MHz)

691740-005 4-GB memory module (PC3L, 12800, 1600-MHz)

693374-005 8-GB memory module (PC3L, 12800, 1600-MHz)

701943-001 HDMI to VGA adapter

710662-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter

732000-005 500-GB hard drive, 5400-rpm, 8 GB hybrid SSD, 7.0-mm

NOTE: The hard drive bracket and hard drive connector cable are included in the Hard Drive Hardware

Kit, spare part number 768020-001.

733476-005 Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

741727-001 45-W HP Smart AC adapter (non-PFC, 4.5-mm, non-slim)

747080-001 External DVD±RW Double-Layer with SuperMulti Drive

752099-005 750-GB hard drive, 5400-rpm, 7.0-mm

NOTE: The hard drive bracket and hard drive connector cable are included in the Hard Drive Hardware

Kit, spare part number 768020-001.

753076-005 HP hs3110 HSPA+ Mobile Broadband Module

755530-001 Power cord for use in North America (3-pin, black, 1.0-m)

755530-021 Power cord for use in Europe (3-pin, black, 1.0-m)

755530-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.0-m)

Miscellaneous parts 21

Spare part number Description

755530-081 Power cord for use in Denmark (3-pin, black, 1.0-m)

755530-111 Power cord for use in Switzerland (3-pin, black, 1.0-m)

755530-AR1 Power cord for use in South Africa (3-pin, black, 1.0-m)

755530-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)

756753-005 Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter

761230-005 3-cell, 43-Wh, 2.83-Ah, Li-ion battery

762990-005 1-TB hard drive, 5400-rpm, 7.0-mm

NOTE: The hard drive bracket and hard drive connector cable are included in the Hard Drive Hardware

Kit, spare part number 768020-001.

768012-001 Power connector cable

768019-001 Rubber Feet Kit

768020-001 Hard Drive Hardware Kit (includes hard drive bracket and hard drive connector cable)

768040-001 Webcam

774590-001 Antenna

774591-001 Display enclosure

774592-001 Base enclosure for use in models in North America with the following WLAN module: Qualcomm QCA9565

802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter in North America

774593-001 Display cable for use in HD models

774594-001 Display cable for use in FHD models

774595-001 Heat sink (includes replacement thermal material)

774596-001 Display hinges (includes left and right hinges)

774597-001 Display hinge cover kit

774598-001 Touchpad board

774599-001 Power button board (includes cable)

774600-001 USB/audio board (includes cable)

774602-001 Raw display panel kit for use in HD models (includes bezel, fix bracket, touch control board, and backlight

cable)

774603-001 Raw display panel for use in FHD models (includes bezel, fix bracket, touch control board, and backlight

cable)

774604-001 Screw Kit

774605-001 Speaker Kit (includes left and right speakers and cable)

774606-001 System board equipped with an Intel Core i5-4210U processor and a non-Windows 8 operating system

(includes replacement thermal material)

774606-501 System board equipped with an Intel Core i5-4210U processor and the Windows 8.1 Standard operating

system (includes replacement thermal material)

774607-001 System board equipped with an Intel Core i3-4030U processor and a non-Windows 8 operating system

(includes replacement thermal material)

22 Chapter 3 Illustrated parts catalog

Spare part number Description

774607-501 System board equipped with an Intel Core i3-4030U processor and the Windows 8.1 Standard operating

system (includes replacement thermal material)

774608-001 Top cover with keyboard for use in the United States

774608-031 Top cover with keyboard for use in the United Kingdom

774608-041 Top cover with keyboard for use in Germany

774608-051 Top cover with keyboard for use in France

774608-061 Top cover with keyboard for use in Italy

774608-071 Top cover with keyboard for use in Spain

774608-141 Top cover with keyboard for use in Turkey

774608-151 Top cover with keyboard for use in Greece

774608-171 Top cover with keyboard for use in Saudi Arabia

774608-211 Top cover with keyboard for use in Hungary

774608-251 Top cover with keyboard for use in Russia

774608-261 Top cover with keyboard for use in Bulgaria

774608-271 Top cover with keyboard for use in Romania

774608-A41 Top cover with keyboard for use in Belgium

774608-B31 Top cover with keyboard for use in the Netherlands and Europe

774608-BA1 Top cover with keyboard for use in Slovenia

774608-BB1 Top cover with keyboard for use in Israel

774608-BG1 Top cover with keyboard for use in Switzerland

774608-DB1 Top cover with keyboard for use in Canada

774608-DH1 Top cover with keyboard for use in the Netherlands

774608-FL1 Top cover with keyboard for use in the Czech Republic and Slovakia

777651-001 256-GB solid-state drive, TLC

777652-001 256-GB solid-state drive, MLC

777653-001 Solid-state Drive Hardware Kit (includes cable, bracket, and screws)

778186-005 500-GB hard drive, 5400-rpm, SATA, 7.0-mm hard drive

NOTE: The hard drive bracket and hard drive connector cable are included in the Hard Drive Hardware

Kit, spare part number 768020-001.

778793-001 Fan

780958-001 System board equipped with an Intel Core i7-4510U processor and a non-Windows 8 operating system

(includes replacement thermal material)

780958-501 System board equipped with an Intel Core i7-4510U processor and the Windows 8.1 Standard operating

system (includes replacement thermal material)

782305-001 System board equipped with an Intel Core i7-5500U processor and a non-Windows 8 operating system

(includes replacement thermal material)

Sequential part number listing 23

Spare part number Description

782305-501 System board equipped with an Intel Core i7-5500U processor and the Windows 8.1 Standard operating

system (includes replacement thermal material)

782306-001 System board equipped with an Intel Core i5-5200U processor and a non-Windows 8 operating system

(includes replacement thermal material)

782306-501 System board equipped with an Intel Core i5-5200U processor and the Windows 8.1 Standard operating

system (includes replacement thermal material)

782307-001 System board equipped with an Intel Core i3-5005U processor and a non-Windows 8 operating system

(includes replacement thermal material)

782307-501 System board equipped with an Intel Core i3-5005U processor and the Windows 8.1 Standard operating

system (includes replacement thermal material)

784133-001 Base enclosure for use in models in EMEA with the following WLAN module: Qualcomm QCA9565

802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter in North America

784134-001 Base enclosure for use in models in North America with the following WLAN module: Intel Dual Band

Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter

784135-001 Base enclosure for use in models in EMEA with the following WLAN module: Intel Dual Band Wireless-AC

7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter

784638-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter

784650-005 Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter

785744-001 Base enclosure for use in models in North America with the following WLAN module: Intel Dual Band

Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

785745-001 Base enclosure for use in models in EMEA with the following WLAN module: Intel Dual Band Wireless-AC

3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

792722-001 Base enclosure for use in models in North America with the following WLAN module: Broadcom

BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

792723-001 Base enclosure for use in models in EMEA with the following WLAN module: Broadcom BCM43142 802.11

bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

802987-001 System board equipped with an Intel Core i3-5010U processor and a non-Windows 8 operating system

(includes replacement thermal material)

802987-501 System board equipped with an Intel Core i3-5010U processor and the Windows 8.1 Standard operating

system (includes replacement thermal material)

24 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 and P1 screw drivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.

Tools required 25

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

CAUTION: A product can be degraded by as little as 700 V.

26 Chapter 4 Removal and replacement procedures preliminary requirements

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Typical electrostatic voltage levels

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static­safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

Grounding guidelines 27

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the
skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

28 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to
follow the on-screen instructions.

Component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 76 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.

http://partsurfer.hp.com, select your country or region, and then

Component replacement procedures 29

Top cover

Description Spare part number

Top cover with keyboard for use in Belgium 774608-A41

Top cover with keyboard for use in Bulgaria 774608-261

Top cover with keyboard for use in Canada (English) 774608-DB1

Top cover with keyboard for use in the Czech Republic and Slovakia 774608-FL1

Top cover with keyboard for use in France 774608-051

Top cover with keyboard for use in Germany 774608-041

Top cover with keyboard for use in Greece 774608-151

Top cover with keyboard for use in Hungary 774608-211

Top cover with keyboard for use in Israel 774608-BB1

Top cover with keyboard for use in Italy 774608-061

Top cover with keyboard for use in the Netherlands 774608-DH1

Top cover with keyboard for use in the Netherlands and Europe 774608-B31

Top cover with keyboard for use in Romania 774608-271

Top cover with keyboard for use in Russia 774608-251

Top cover with keyboard for use in Saudi Arabia 774608-171

Top cover with keyboard for use in Slovenia 774608-BA1

Top cover with keyboard for use in Spain 774608-071

Top cover with keyboard for use in Switzerland 774608-BG1

Top cover with keyboard for use in Turkey 774608-141

Top cover with keyboard for use in the United Kingdom 774608-031

Top cover with keyboard for use in the United States 774608-001

Before removing the top cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the top cover:

1. Position the computer upside-down.

30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Pry the two rear rubber feet off the top cover.

3. Remove the 12 Phillips PM2.5×6.0 screws (1) that secure the top cover to the computer.

4. Separate the top cover from the computer by lifting up on the front of the top cover (starting near the

touchpad) (1), and then lifting the cover up and off the computer (2) far enough to access the keyboard
and touchpad cables on the system board.

NOTE: When you lift the top cover, cables are connected from the keyboard and touchpad (installed

on the inside of the top cover) to the system board. Be sure not to pull the cables loose when lifting the
top cover.

Component replacement procedures 31

5. Disconnect the keyboard cable (1) and the touchpad cable (2) from the system board.

6. Remove the top cover from the computer.

Reverse this procedure to install the top cover.

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Battery

NOTE: You do not have to remove the battery to remove most computer components. Be sure to

disconnect the battery cable from the system board before removing any components.

Description Spare part number

3-cell, 43-Wh, 2.83-Ah, Li-ion battery 761230-005

Before removing the battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see

Top cover on page 30).

5. Disconnect the battery.

Remove the battery:

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

1. Remove the three Phillips PM2.5×4.0 screws (1) that secure the battery to the computer.

Component replacement procedures 33

2. Remove the battery (2).

Reverse this procedure to install the battery.

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

TouchPad board

Description Spare part number

Touchpad board (includes cable) 774598-001

Before removing the touchpad board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see

Top cover on page 30).

Remove the touchpad board:

1. Position the top cover upside-down.

2. Remove the three Phillips PM2.0×2.0 broadhead screws (1) that secure the TouchPad board to the

computer.

3. Lift to disengage the cable from the adhesive securing it to the computer (2).

4. Separate the touchpad board from the top cover by pulling it downward away from the top cover (3).

Reverse this procedure to install the touchpad board.

Component replacement procedures 35

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket and hard drive connector cable.

These components are included in the Hard Drive Hardware Kit, spare part number 768020-001.

Description Spare part number

500-GB, 5400-rpm, 7.0-mm hard drive 778186-005

500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm hard drive 732000-005

Hard Drive Hardware Kit (includes cable, bracket, and screws) 768020-001

Before removing the hard drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

computer on, and then shut it down through the operating system.

4. Remove the top cover (see

Top cover on page 30).

5. Disconnect the battery.

Remove the hard drive:

1. Disconnect the cable (1) from the system board.

2. Remove the two Phillips PM2.5×4.0 screws (2) that secure the hard drive to the computer.

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Lift the hard drive out of the computer (3).

4. If it is necessary to disassemble the hard drive, perform the following steps:

a. Disconnect the hard drive connector cable (1) from the hard drive.

b. Flex the sides of the bracket to remove the pegs from the holes in the hard drive (2).

c. Remove the hard drive bracket (3) from the hard drive.

The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit,
spare part number 768020-001.

Reverse this procedure to install the hard drive.

Component replacement procedures 37

Solid-state drive (SSD)

NOTE: The solid-state drive spare part kit does not include the cable, bracket, or screws. These

components are included in the Solid-state Drive Hardware Kit, spare part number 777653-001.

Description Spare part number

256-GB solid-state drive, TLC 777651-001

256-GB solid-state drive, MLC 777652-001

Solid-state Drive Hardware Kit (includes cable, bracket, and screws) 777653-001

Before removing the solid-state drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see

Top cover on page 30).

5. Disconnect the battery.

Remove the solid-state drive:

1. Disconnect the cable (1) from the system board.

2. Remove the two Phillips PM2.5×4.0 screws (2) that secure the solid-state drive bracket to the

computer.

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Lift the solid-state drive assembly out of the computer (3).

4. If it is necessary to disassemble the solid-state drive, perform the following steps:

a. Disconnect the cable (1) from the drive.

b. Remove the Phillips PM2.5×4.0 screw (2) that secures the solid-state drive to the bracket.

c. Lift the top of the drive upward enough to remove it from the bracket (3).

d. Pull the drive up and away from the bracket (4) to disconnect it from the connector in the bracket

(5).

The solid-state drive bracket and connector cable are available in the Solid-state Drive Hardware
Kit, spare part number 777653-001.

Reverse this procedure to install the solid-state drive.

Component replacement procedures 39

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 756753-005

Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 733476-005

Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-005

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-005

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784638-005

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 784650-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see

Top cover on page 30).

5. Disconnect the battery.

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminal on the WLAN module.

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled

“1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If
the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable
connects to the middle terminal on the WLAN module.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 41

Speakers

Before removing the speakers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Description Spare part number

Speaker Kit (includes left and right speakers and cable) 774605-001

computer on, and then shut it down through the operating system.

4. Remove the top cover (see

Top cover on page 30).

5. Disconnect the battery.

Remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Remove the cable from clips built into chassis (2).

3. Remove the two Phillips PM2.5×4.0 screws (3) that secure the speakers to the computer.

42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the speakers (4) from the computer.

Reverse this procedure to install the speakers.

Component replacement procedures 43

USB/audio board

Description Spare part number

USB/audio board (includes cable) 774600-001

Before removing the USB/audio board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the top cover (see

Top cover on page 30).

To remove the USB/audio board:

1. Disconnect the USB/audio cable from the system board (1).

2. Disconnect the speaker cable from the USB/audio board (2).

3. Remove the Phillips PM2.5×4.0 screw (3).

4. Lift the USB/audio board and cable from the computer (4).

Reverse this procedure to install the USB/audio board.

44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Fan

Description Spare part number

Fan 778793-001

Before removing the fan, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see

Top cover on page 30).

5. Disconnect the battery.

Remove the fan:

NOTE: You do not have to remove the heat sink to remove the fan.

1. Disconnect the fan cable (1) from the system board.

2. Remove the three Phillips PM2.5×4.0 screws (2) that secure the fan to the computer.

Component replacement procedures 45

3. Remove the fan (3).

Reverse this procedure to install the fan.

46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Power button board

Description Spare part number

Power button board (includes cable) 774599-001

Before removing the power button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see

Top cover on page 30).

5. Disconnect the battery.

Remove the power button board:

1. Disconnect the power button board cable (1) from the system board.

2. Remove the Phillips PM2.5×4.0 screw (2) that secures the power button board to the computer.

Component replacement procedures 47

3. Remove the power button board and cable (3).

Reverse this procedure to install the power button board.

48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

Intel Core i7-5500U processor and a non-Windows 8 operating system 782305-001

Intel Core i7-5500U processor and the Windows 8.1 Standard operating system 782305-501

Intel Core i7-4510U processor and a non-Windows 8 operating system 780958-001

Intel Core i7-4510U processor and the Windows 8.1 Standard operating system 780958-501

Intel Core i5-5200U processor and a non-Windows 8 operating system 782306-001

Intel Core i5-5200U processor and the Windows 8.1 Standard operating system 782306-501

Intel Core i5-4210U processor and a non-Windows 8 operating system 774606-001

Intel Core i5-4210U processor and the Windows 8.1 Standard operating system 774606-501

Intel Core i3-5010U processor and a non-Windows 8 operating system 802987-001

Intel Core i3-5010U processor and the Windows 8.1 Standard operating system 802987-501

Intel Core i3-5005U processor and a non-Windows 8 operating system 782307-001

Intel Core i3-5005U processor and the Windows 8.1 Standard operating system 782307-501

Intel Core i3-4030U processor and a non-Windows 8 operating system 774607-001

Intel Core i3-4030U processor and the Windows 8.1 Standard operating system 774607-501

Before removing the system board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see

Top cover on page 30).

Component replacement procedures 49

5. Disconnect the battery.

NOTE: When replacing the system board, be sure that the following components are removed from the

defective system board and installed on the replacement system board:

●

WLAN module (see

●

Memory module (see

●

Heat sink (see

WLAN module on page 40)

Memory module on page 52)

Heat sink on page 54)

Remove the system board:

1. Disconnect the following cables from the system board:

(1): Power button board cable

(2): Left display cable

(3): Power connector cable

(4): Right display cable

(5): Fan cable

(6): USB/audio cable

(7): Hard drive cable

50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the two nuts (1) that secure the system board to the computer.

3. Remove the five Phillips PM2.5×4.0 screws (2) that secure the system board to the computer.

4. Flex the side of the computer so you can lift the heat sink out (3), and then lift the left side of the

system board (4), and then pull it away from the side connectors and remove it from the computer.

5.

Reverse this procedure to install the system board.

Component replacement procedures 51

Memory module

Description Spare part number

8-GB (PC3L, 12800, 1600-MHz) 693374-005

4-GB (PC3L, 12800, 1600-MHz) 691740-005

2-GB (PC3L, 12800, 1600-MHz) 691739-005

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in

various system problems.

To update BIOS:

1. Navigate to

www.hp.com.

2. Click Support & Drivers > click Drivers & Software.

3. In the Enter a product name/number box, type the computer model information, and then click Search.

4. Click the link for the computer model.

5. Select the operating system, and then click Next.

6. Under Step 2: Select a Download, click the BIOS link.

7. Click the link for the most recent BIOS.

8. Click the Download button, and then follow the on-screen instructions.

Before removing a memory module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see

Top cover on page 30).

52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

5. Disconnect the battery.

6. Remove the WLAN module (see WLAN module on page 40).

7. Remove the system board (see

System board on page 49).

Remove the memory module:

1. Position the system board upside-down.

2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

3. Remove the memory module (2) by pulling the module away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures 53

Heat sink

Before removing the heat sink, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Description Spare part number

Heat sink (includes replacement thermal material) 774595-001

computer on, and then shut it down through the operating system.

4. Remove the top cover (see

Top cover on page 30).

5. Disconnect the battery.

6. Remove the WLAN module (see WLAN module on page 40).

7. Remove the system board (see

System board on page 49).

Remove the heat sink:

NOTE: You do not have to remove the fan to remove the heat sink. You must disengage the tape that

secures the heat sink to the fan.

1. Position the system board upside-down.

2. Following the 1 through 4 sequence stamped into the heat sink, loosen the four captive Phillips screws

(1) that secure the heat sink to the system board.

54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the

system board components, it may be necessary to move the heat sink from side to side to detach it.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system

board components each time the heat sink is removed. Thermal paste is used on the processor (1) and the
heat sink section (2) that services it

Reverse this procedure to install the heat sink.

Component replacement procedures 55

Display assembly

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the top cover (see

5. Disconnect the battery.

To remove the display assembly:

1. Disconnect the left display panel cable (1) from the system board.

2. Disconnect the antenna cables (2) from the WLAN module.

Top cover on page 30).

3. Disconnect the right display panel cable (3) from the system board.

4. Remove two Phillips PM2.5×5.5 screws from each hinge (1) and the smaller Phillips PM2.5×3.6 screw

from the right hinge (2) that secures the display assembly to the computer.

56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

CAUTION: Support the display assembly when removing the screws. Failure to support the display

assembly can result in damage to the display assembly and other computer components.

5. Remove the display assembly from the computer (3).

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display panel and bezel from the display enclosure:

NOTE: The display enclosure is available using spare part number 774591-001.

a. Remove the two screw covers (1).

b. Remove the two Phillips PM2.5×4.0 screws (2) that secure the enclosure to the display panel.

c. Pry to separate the enclosure from the display (3).

2. The webcam module is mounted on the inside of the bezel. To remove the webcam module:

NOTE: The webcam is available using spare part number 768040-001.

a. Position the display bezel/display panel assembly upside-down.

b. Disconnect the cable (1) from the module.

Component replacement procedures 57

c. Use a thin tool to lift the webcam module to disengage the adhesive that secures it to the display

(2), and then remove the webcam module (3).

3. The touch screen display cable connects to the board at the bottom of the bezel. To disconnect the

touch screen display cable from the display bezel, pull the cable upward to disconnect.

NOTE: The touch screen display cable is available in the cable kit using spare part number

774593-001 for HD panels and 774594-001 for FHD panels.

4. The display/webcam cable connects to the bottom of the display panel. To remove the display/webcam

cable:

NOTE: The display/webcam cable is available in the cable kit using spare part number 774593-001 for

HD models and 774594-001 for FHD models.

a. Position the display bezel/display panel assembly upside-down.

b. Disconnect the display cable from the connector at the bottom of the display panel (1).

c. Disconnect the webcam cable from the webcam (2).

d. Remove the cable from the routing path and clips along the right side of the display bezel (3).

58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

e. Remove the display/webcam cable (4).

5. To remove the display panel from the bezel:

NOTE: The display panel and bezel are available using spare part number 774602-001 for HD panels

and 774603-001 for FHD panels.

a. Position the display bezel/display panel assembly upside-down.

b. If necessary, disconnect the display/webcam cable from the connector at the bottom of the

display panel (1).

c. Remove the four Phillips PM2.0×3.0 screws (2) that secure the display panel to the display

enclosure.

d. Remove the display panel from the bezel (3).

6. The display hinges are located in the display enclosure. To remove the display hinges:

NOTE: The display hinges are available using spare part number 774596-001.

Component replacement procedures 59

a. Position the display enclosure so you can access the internal parts.

b. Remove the four Phillips PM2.5×4.0 screws from the bottom of the hinges(1) and the two Phillips

PM2.0×3.0 screws (2) from the top of the hinges that secure the hinges to the display enclosure.

c. Remove the hinges from the display (3).

7. The hinge covers are installed on the display hinges. To remove the display hinge covers:

NOTE: The display hinge covers are available using spare part number 774597-001.

a. From the inside of the hinge covers, remove the two Phillips PM2.0×3.0 screws (one per hinge) (1)

that secure the hinge covers to the hinges.

b. Pull the hinge covers off the hinges (2).

8. The antenna cables are installed in the display enclosure. To remove the antenna cables:

NOTE: The antenna cables are available using spare part number 774590-001.

a. Lift the tape that secures the antenna cables to the bottom of the display enclosure (1).

b. Remove the cables from the clips built into the enclosure (2).

60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

c. Lift the tape that secures the transceivers at the top of the display (3), and then remove the

antenna cables from the display enclosure (4).

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 61

Power connector cable

Description Spare part number

Power connector cable 768012-001

Before removing the power connector cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the top cover (see

Top cover on page 30).

5. Disconnect the battery.

6. Remove the display (see Display assembly on page 56).

Remove the power connector cable:

1. Disconnect the power connector cable (1) from the system board.

62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the power connector (2) from the computer.

Reverse this procedure to install the power connector cable.

Component replacement procedures 63

6 Using Setup Utility (BIOS) and HP PC

Hardware Diagnostics (UEFI)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS) (see

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit

Discarding Changes, and then press enter.

4. Select Yes.

Starting Setup Utility (BIOS) on page 64).

64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, type hp support assistant, and then select the HP Support Assistant

app.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. If the update is more recent than your BIOS, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the

update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside

Using HP PC Hardware Diagnostics (UEFI) 65

the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

HP PC Hardware Diagnostics (UEFI) to a USB device on page 66.

b. Hard drive

c. BIOS

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you

want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardward Diagnostics to USB device.

Option 1: HP PC Diagnostics homepage–Provides access to the latest UEFI version

1. Go to

2. Click the UEFI Dowload link, and then select Run.

Option 2: Support and Drivers pages–Provides downloads for a specific product for earlier and later

versions.

1. Go to

http://www.hp.com/go/techcenter/pcdiags.

http://www.hp.com.

Downloading

2. Point to Support, located at the top of the page, and then click Download Drivers.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

6. Click Download, and then select Run.

66 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

7 Specifications

Computer specifications

Metric U.S.

Dimensions

Width 383.7 mm 15.11 in

Depth 258.5 mm 10.18 in

Height – Front 7.55 mm 0.30 in

Height – Rear 23.60 mm 0.93 in

Weight – with HDD 2.4 kg 5.29 lbs

Weight – with SDD 2.3 kg 5.07 lbs

Input power

Operating voltage and current 19.5 V dc @ 3.33 A – 65 W

Temperature

19.5 V dc @ 2.31 A – 45 W

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

Computer specifications 67

Hard drive specifications

500-GB* 500-GB* hybrid

Dimensions

Height 7.0 mm 7.0 mm

Width 69.9 mm 70 mm

Weight 110 g 95 g

Interface type SATA SATA

Transfer rate (synchronous, maximum) 1.1 GB/sec 100 MB/sec

Security ATA security ATA security

Seek times (typical read, including setting)

Single track 1.5 ms 2 ms

Average (read/write) 11/13 ms 12 ms

Maximum 22 ms 22 ms

Logical blocks 976,773,168 976,773,168

Disk rotational speed 5400 rpm 5400 rpm

Operating temperature 0°C to 60°C (32°F to 140°F) 0°C to 60°C (32°F to 140°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Solid-state drive specifications

256-GB* MLC 256-GB* TLC

Height 1.5 mm 1.5 mm

Weight < 10 g < 50 g

Form factor M.2 2280-S3-B-M M.2 2280-S3-B-M

Transfer rate up to 520 MB/sec up to 500 MB/sec

Interface type SATA-3 SATA-3

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms

Access times, logical 0.1 ms 0.1 ms

Total logical sectors 500,118,192 500,118,192

Operating temperature 0°C to 70°C (32°F to 158°F) 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

68 Chapter 7 Specifications

8 Backing up, restoring, and recovering

This chapter provides information about the following processes:

●

Creating recovery media and backups

●

Restoring and recovering your system

Creating recovery media and backups

1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the

HP Recovery partition on the computer. The backup can be used to reinstall the original operating
system in cases where the hard drive is corrupted or has been replaced.

HP Recovery media you create will provide the following recovery options:

●

System Recovery—Reinstalls the original operating system and the programs that were installed
at the factory.

●

Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.

●

Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.

Creating HP Recovery media on page 69.

See

2. Use the Windows tools to create system restore points and create backups of personal information. For

more information and steps, see Help and Support. From the Start screen, type help, and then select

Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard
drive becomes corrupted. System recovery reinstalls the original operating system and the software
programs installed at the factory, and then configures the settings for the programs. HP Recovery media can
also be used to customize the system or restore the factory image if you replace the hard drive.

●

Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for the
blank USB flash drive or the number of blank DVD discs that will be required.

●

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash
drive.

●

If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to
create recovery discs, or you can obtain recovery discs for your computer from support. See the

Creating recovery media and backups 69

Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to
follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a
USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a
USB hub.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and then follow the on-screen instructions.

http://www.hp.com/support, select your country or region, and

If you ever need to recover the system, see

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

●

Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support. From the Start
screen, type help, and then select Help and Support.

●

If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.

From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications
Reinstall, and then follow the on-screen instructions.

●

If you want to reset your computer using a minimized image, you can choose the HP Minimized Image
Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.

For more information, see

●

If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery
media that you have created. For more information, see

on page 71. If you have not already created recovery media, see Creating HP Recovery media
on page 69.

Recovering using HP Recovery Manager on page 71.

Recovering using HP Recovery Manager on page 71.

Recovering using HP Recovery Manager

●

If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see

Recovery Manager on page 71.

●

If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers
the Remove Recovery Partition option.

70 Chapter 8 Backing up, restoring, and recovering

Recovering using HP

For more information, see Removing the HP Recovery partition (select models only) on page 72.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have
not already created recovery media, see

Using HP Recovery media, you can choose from one of the following recovery options:

●

System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.

●

Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware­related drivers and software, but not other software applications.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.

What you need to know

●

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.

Creating HP Recovery media on page 69.

●

Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see

●

To use the Factory Reset option, you must use HP Recovery media. If you have not already created
recovery media, see

●

If the HP Recovery media does not work, you can obtain recovery media for your system from support.
See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to
follow the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you wish to retain.

Creating HP Recovery media on page 69.

Creating HP Recovery media on page 69.

http://www.hp.com/support, select your country or region, and

Using the HP Recovery partition (select models only)

The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image
recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).

1. Press f11 while the computer boots.

– or –

Restore and recovery 71

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the HP Recovery media that you created, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See

3. Follow the on-screen instructions.

Changing the computer boot order on page 72.

Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the
order of devices listed in BIOS where the computer looks for startup information. You can change the
selection for an optical drive or a USB flash drive.

To change the boot order:

1. Insert the HP Recovery media you created.

2. Restart the computer, quickly press esc, and then press f9 for boot options.

3. Select the optical drive or USB flash drive you want to boot from.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select models only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh

option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to
perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you
remove the Recovery partition, create HP Recovery media; see

Follow these steps to remove the HP Recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Creating HP Recovery media on page 69.

72 Chapter 8 Backing up, restoring, and recovering

9 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

Requirements for all countries 73

Country/region Accredited agency Applicable note number

South Korea EK 4

Sweden CEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and

wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the

Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must
be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall

plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall

plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

74 Chapter 9 Power cord set requirements

10 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at

recycle.

http://www.hp.com/

75

Index

A

AC adapter 4
AC adapter, spare part numbers 21
action keys

identifying 11

antenna

spare part number 19, 22
antenna, spare part number 19, 22
audio, product description 2
audio-out (headphone)/audio-in

(microphone) jack 5

B

backups 69
base enclosure

spare part number 17, 22, 24
battery

removal 33

spare part number 16, 22, 33
bezel

spare part number 19
BIOS

determining version 64

downloading an update 65

updating 64
Bluetooth label 13
boot order

changing HP Recovery Manager

72
bottom 13
buttons

left TouchPad 8
power 5, 10
right TouchPad 8
volume 5

C

cables, service considerations 25
caps lock light, identifying 9
chipset, product description 1
components

bottom 12
display 6
left side 5

right side 4
top 8

computer

major components 15

specifications 67
connector, power 4
connectors, service considerations

25

control zone

left TouchPad 8

right TouchPad 8

D

deleted files

restoring 70
display assembly

removing 56

spare part number 15

subcomponents 19
display assembly subcomponents

removing 56
display bezel

removing 57
display cable

removing 58, 59, 60
display cable, spare part number

19, 22

display enclosure, spare part

number 19, 22

display hinge

spare part number 19
display hinge cover kit, spare part

number 22

display hinge covers

removing 59, 60
display hinge covers, spare part

number 19

display hinges, spare part number

19, 22

display panel (raw)

spare part number 19, 22
display panel (raw), spare part

number 19, 22
display panel, product description 1
drives, preventing damage 26

DVD±RW Double-Layer with

SuperMulti Drive

precautions 26
spare part number 20, 21

E

electrostatic discharge 26
equipment guidelines 28
esc key, identifying 11
Ethernet, product description 2
external media cards, product

description 2

F

fan

removal 45
spare part number 16, 23, 45

fn key, identifying 11

G

graphics, product description 1
grounding guidelines 26
guidelines

equipment 28
grounding 26
packaging 27
transporting 27
workstation 27

H

hard drive

precautions 26
product description 1
removal 36
spare part numbers 16, 20, 21,

22, 23, 36

specifications 68

hard drive bracket

removal 37, 39
hard drive bracket, illustrated 20
hard drive connector cable

removal 37, 39
hard drive connector cable,

illustrated 20

76 Index

Hard Drive Hardware Kit

contents 20
spare part number 16, 22, 36

Hard Drive Hardware Kit, spare part

number 20
hard drive light 4
HDMI port

identifying 4

HDMI to VGA adapter, spare part

number 21
heat sink

removal 54
spare part number 17, 22, 54

hinge covers

removing 59, 60

HP PC Hardware Diagnostics (UEFI)

downloading 66
using 66

HP Recovery Manager

correcting boot problems 72
starting 71

HP Recovery media

creating 69
recovery 72

HP Recovery partition

recovery 71
removing 72

I

integrated numeric keypad,

identifying 11
internal expansion, product

description 2
internal microphones, identifying 6

J

jacks

audio-out (headphone)/audio-in

(microphone) 5
network 4
RJ-45 (network) 4

K

keys

action 11
esc 11
fn 11
Windows 11

L

labels

Bluetooth 13
Microsoft Certificate of

Authenticity 13
regulatory 13
serial number 13
wireless certification 13
WLAN 13

lights

AC adapter 4
caps lock 9
hard drive 4
mute 9
power 9
RJ-45 (network) status 4

M

mass storage device

illustrated 20
precautions 26
spare part numbers 20

memory card reader, identifying 4
memory card, identifying 4
memory module

product description 1
removal 52
spare part numbers 17, 21, 52

microphone

product description 2

minimized image

creating 71

minimized image recovery 71
model name 1
mute light, identifying 9

N

network jack, identifying 4

O

operating system, product

description 3

optical drive

precautions 26
product description 2
spare part number 20, 21

original system recovery 71

P

packaging guidelines 27
PCID label 14

plastic parts, service

considerations 25

ports

HDMI 4
product description 2
USB 2.0 5
USB 3.0 4

power button board

removal 47

spare part number 16, 22, 47
power button, identifying 5, 10
power connector cable

removal 62

spare part number 16, 22, 62
power connector, identifying 4
power cord

set requirements 73

spare part numbers 21, 22
power lights, identifying 9
power requirements, product

description 2
processor, product description 1
product description

audio 2
chipset 1
display panel 1
Ethernet 2
external media cards 2
graphics 1
hard drive 1
internal expansion 2
memory module 1
microphone 2
operating system 3
optical drive 2
ports 2
power requirements 2
processors 1
product name 1
security 3
serviceability 3
video 2

wireless 2
product name 1
product name and number,

computer 13

R

recovery

discs 69, 72

Index 77

HP Recovery Manager 71
media 72
options 70
starting 71
supported discs 69
system 71
USB flash drive 72
using HP Recovery media 70

recovery media

creating 69
creating using HP Recovery

Manager 70

recovery partition

removing 72

regulatory information

regulatory label 13
wireless certification labels 13

removal/replacement

procedures 29

restore

Windows File History 70
RJ-45 (network) jack, identifying 4
RJ-45 (network) status lights,

identifying 4

Rubber Feet Kit, spare part number

21, 22

S

Screw Kit, spare part number 21, 22
security cable slot, identifying 4
security, product description 3
serial number 13
serial number, computer 13
service considerations

cables 25

connectors 25

plastic parts 25
service tag 13
serviceability, product description 3
slots

memory card reader 4

security cable 4
solid-state drive

removal 38

spare part numbers 16, 20, 38

specifications 68
Solid-state Drive Hardware Kit

spare part number 16, 23, 38
Solid-state Drive Hardware Kit, spare

part number 20

Speaker Kit, spare part number 16,

22, 42

speakers

identifying 10
removal 42
spare part number 16, 22, 42

specifications

computer 67
hard drive 68
solid-state drive 68

supported discs

recovery 69

system board

removal 49

spare part numbers 17, 23, 49
system recovery 71
system restore point

creating 69

T

tools required 25
top cover

removal 30

spare part number 23, 30
touch cable, spare part number 19
TouchPad

buttons 8

control zone 8
touchpad board

removal 35

spare part number 22, 35
TouchPad zone, identifying 8
transporting guidelines 27
traveling with the computer 13

U

USB 2.0 port, identifying 5
USB 3.0 ports, identifying 4
USB/audio board

removing 44

spare part number 16, 22, 44

V

vents, identifying 5, 12
video, product description 2
volume button, identifying 5

W

webcam

identifying 6

spare part number 22

webcam light, identifying 6
webcam, spare part number 19
webcam/microphone module

removing 57

Windows

File History 70
restoring files 70

system restore point 69
Windows key, identifying 11
wireless certification label 13
wireless, product description 2
WLAN antennas, identifying 6
WLAN device 13
WLAN label 13
WLAN module

removal 40

spare part numbers 17, 21, 22,

40

workstation guidelines 27

78 Index