Intel and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Microsoft, Windows,
WIndows 7, and Windows 8 are U.S. registered
trademarks of the Microsoft group of
companies. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: November 2014
First Edition: June 2014
Document Part Number: 767037-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Top ......................................................................................................................................................................... 8
Service tag and PCID label ................................................................................................................................... 13
Service tag ......................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components ............................................................................................................................. 15
Mass storage devices .......................................................................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 21
Sequential part number listing ........................................................................................................................... 21
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Service considerations ........................................................................................................................................ 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Top cover ........................................................................................................................................... 30
Hard drive .......................................................................................................................................... 36
Fan ..................................................................................................................................................... 45
Power button board .......................................................................................................................... 47
System board .................................................................................................................................... 49
Updating the BIOS ................................................................................................................................................ 64
Determining the BIOS version ........................................................................................................... 64
Downloading a BIOS update .............................................................................................................. 65
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 65
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 66
Hard drive specifications ..................................................................................................................................... 68
8 Backing up, restoring, and recovering ........................................................................................................... 69
Creating recovery media and backups ................................................................................................................ 69
Creating HP Recovery media ............................................................................................................. 69
Restore and recovery .......................................................................................................................................... 70
Recovering using HP Recovery Manager .......................................................................................... 71
What you need to know .................................................................................................. 71
Using the HP Recovery partition (select models only) .................................................. 71
Using HP Recovery media to recover ............................................................................. 72
Changing the computer boot order ................................................................................ 72
vi
Removing the HP Recovery partition (select models only) .............................................................. 72
9 Power cord set requirements ........................................................................................................................ 73
Requirements for all countries ........................................................................................................................... 73
Requirements for specific countries and regions ............................................................................................... 73
Index ............................................................................................................................................................. 76
vii
viii
1Product description
CategoryDescription
Product NameHP ENVY x360 Convertible PC
Processor5th Generation Intel processors
Intel® Core i7-5500U processor (2.4 GHz, SC turbo up to 3.0 GHz, 1600 MHz, 3 MB L3 cache)
Intel Core i5-5200U processor (2.2 GHz, SC turbo up to 2.7 GHz, 1600 MHz, 3 MB L3 cache)
Internal expansionOne half-size mini card slot - support for WLAN
One 2280 M.2 daughter board - optional support for SSD
External media cardsHP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC.
PortsAC adapter: HP Smart pin plug (4.5-mm barrel)
Audio: one combo audio-out (headphone)/audio-in (microphone) jack
HDMI: v. 1.4, supporting up to 1080p, 1920×1080 at 60 Hz
RJ-45/Ethernet
(2) USB 3.0 (right side)
(1) USB 2.0 (left side)
Keyboard/pointing
devices
Power requirementsSupport for 45-W Smart AC adapter (using 4.5 mm plug) with localized cable plug support
Full size dura coat backlit keyboard with numeric keypad
Touchpad requirements:
HP Control Zone Trackpad
Taps enabled as default
Multitouch gestures enabled – ability to turn on and off
Support for PS/2 and SMBus
Support for Windows 8.1 Modern TouchPad Gestures
2Chapter 1 Product description
CategoryDescription
1 meter power cord
Prismatic 3-cell, 43.5-Wh, Li-ion battery
SecurityKensington Lock slot
TPM 2.0 support (5th generation processors)
Operating systemPreinstalled:
Windows 8.1 Update
ServiceabilityEnd user replaceable parts:
●
AC adapter
3
2External component identification
Right side
ComponentDescription
(1)
(2)
(3)
(4)
(5)
(6) AC adapter light
Hard drive light
Memory card readerReads optional memory cards that store, manage, share, or
USB 3.0 ports (2)Each USB 3.0 port connects an optional USB device, such as a
HDMI portConnects an optional video or audio device, such as a high-
RJ-45 (network) jack/status lightsConnects a network cable.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
access information.
To insert a card:
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card until it
is firmly seated.
To remove a card:
Press in on the card it until it pops out.
keyboard, mouse, external drive, printer, scanner or USB hub.
definition television, any compatible digital or audio component,
or a high-speed HDMI device.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
●
On: The AC adapter is connected and the battery is
charged.
●
Off: The computer is using battery power.
(7)Power connectorConnects an AC adapter.
(8)Security cable slotAttaches an optional security cable to the computer.
4Chapter 2 External component identification
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Left side
ComponentDescription
(1)
(2)VentEnables airflow to cool internal components.
(3)
Power button
USB 2.0 portConnects an optional USB device, such as a keyboard, mouse, external
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to initiate Sleep.
●
When the computer is in the Sleep state, press the button briefly
to exit Sleep.
●
When the computer is in Hibernation, press the button briefly to
exit Hibernation.
CAUTION: Pressing and holding down the power button will result in
the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button down for at
least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options. From
the Start screen, type power, select Power and sleep settings, and
then select Power and sleep from the list of applications.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.
drive, printer, scanner or USB hub.
(4)
(5)Volume buttonControls speaker volume on the tablet.
Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional microphone-only
devices.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and EnvironmentalNotices. To access this guide, from the Start screen, type support, and
then select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the computer speakers
are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector that
supports both audio-out (headphone) and audio-in (microphone).
●
To increase speaker volume, press the + edge of the button.
Left side5
Display
ComponentDescription
●
To decrease speaker volume, press the – edge of the button.
ComponentDescription
(1)WLAN antennas (2)*Send and receive wireless signals to communicate with wireless local
(2)Internal microphones (2)Record sound.
(3)Webcam lightOn: The webcam is in use.
(4)WebcamRecords video and captures photographs. Some models allow you to
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP SupportAssistant app.
area networks (WLANs).
video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and then
select Camera from the list of applications.
6Chapter 2 External component identification
Display modes
Your computer has a hinge that allows you to rotate the display 360 degrees. This allows you to use your
computer in three modes: productivity mode, entertainment mode, or tablet mode.
ModeDescription
Productivity
mode
Entertainment
mode
Tablet mode
To use the notebook in productivity mode, raise the display until
you can view the display (about 90 to 100 degrees).
To use your notebook in entertainment mode, raise the display,
and then rotate it backward to a stand position (about 315
degrees). You can rest the notebook on the computer bottom or
stand it on the front edges.
NOTE: The Touchpad and keyboard functions are locked
during this mode.
To use your notebook as a tablet, raise the display, and then
rotate it backward until it is flush with the computer bottom
(360 degrees).
NOTE: The Touchpad and keyboard functions are locked
during this mode.
Display modes7
Top
TouchPad
ComponentDescription
(1)Left control zoneTextured area that allows you to perform additional gestures.
(2)TouchPad zoneReads your finger gestures to move the pointer or activate
items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(3)Left TouchPad buttonFunctions like the left button on an external mouse.
(4)Right TouchPad buttonFunctions like the right button on an external mouse.
(5)Right control zoneTextured area that allows you to perform additional gestures.
8Chapter 2 External component identification
Lights
ComponentDescription
(1)
(2)Caps lock lightOn: Caps lock is on, which switches the keys to all capital letters.
(3)
Power light
Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
Top9
Buttons and speakers
ComponentDescription
(1)
(2)Speakers (2)Produce sound.
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power andsleep settings, and then select Power and sleep from the list of
applications.
10Chapter 2 External component identification
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyExecutes frequently used system functions when pressed in
(3)
(4)Action keysExecute frequently used system functions.
(5)num lk keyTurns the embedded numeric keypad on and off when pressed
(6)Integrated numeric keypadWhen num lk has been enabled, it can be used like an external
Windows keyReturns you to the Start screen from an open app or the
the fn key.
combination with the b or the esc key.
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
NOTE: On select models, the f5 action key turns the radiance
backlight keyboard feature off or on.
in combination with the fn key.
Alternates between the navigational and numeric functions on
the integrated numeric keypad.
numeric keypad.
Top11
Bottom
ComponentDescription
(1)Vents (2)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(2)Speakers (2)Produce sound.
12Chapter 2 External component identification
Service tag and PCID label
Service tag
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT:All labels described in this section will be located in one of 3 places depending on your
computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)Serial number
(2)Product number
(3)Model number and warranty period
●
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a
Digital Product Key electronically installed.
NOTE:This Digital Product Key is automatically recognized and activated by Microsoft Operating
Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Service tag and PCID label13
PCID label
The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to
factory shipped specifications when replacing the system board. The label may have a different number of
characters depending on the operating system on the computer.
Windows 8 models
Non-Windows 8 models
14Chapter 2 External component identification
3Illustrated parts catalog
Computer major components
NOTE:HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
http://partsurfer.hp.com, select your country or region, and then
ItemComponentSpare part number
(1)Display assemblynot spared
(2)TouchPad board (includes cable)774598-001
(3)Top cover (includes keyboard)
For use in Belgium774608-A41
For use in Bulgaria774608-261
For use in Canada (English)774608-DB1
Computer major components15
ItemComponentSpare part number
For use in the Czech Republic and Slovakia774608-FL1