HP ENVY 13 Maintenance and Service Guide

HP ENVY 13 Laptop PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. . Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: August 2017

First Edition: May 2017

Document Part Number: 923742-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 functionality. See for

http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 4

Locating hardware ................................................................................................................................................. 4

Locating software .................................................................................................................................................. 4

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Display .................................................................................................................................................................... 7

Keyboard area ........................................................................................................................................................ 8

TouchPad ............................................................................................................................................. 8

Lights ................................................................................................................................................... 9

Button and speakers ......................................................................................................................... 10

Special keys ....................................................................................................................................... 11

Bottom ................................................................................................................................................................. 12

3 Illustrated parts catalog .............................................................................................................................. 13

Locating the model number, serial number, product number, and warranty information ............................... 13

Computer components ........................................................................................................................................ 14

Miscellaneous parts ............................................................................................................................................. 23

4 Removal and replacement preliminary requirements ..................................................................................... 25

Tools required ...................................................................................................................................................... 25

Service considerations ......................................................................................................................................... 25

Plastic parts ....................................................................................................................................... 25

Cables and connectors ...................................................................................................................... 26

Drive handling ................................................................................................................................... 26

Grounding guidelines ........................................................................................................................................... 27

Electrostatic discharge damage ........................................................................................................ 27

Packaging and transporting guidelines .......................................................................... 28

Workstation guidelines ................................................................................ 28

5 Removal and replacement procedures ........................................................................................................... 30

Component replacement procedures .................................................................................................................. 30

Bottom cover ..................................................................................................................................... 30

Bottom cover retention hooks .......................................................................................................... 32

Battery ............................................................................................................................................... 33

Solid-state drive ................................................................................................................................ 34

WLAN module .................................................................................................................................... 35

Front speakers ................................................................................................................................... 37

Fans ................................................................................................................................................... 38

Power connector cable ...................................................................................................................... 40

Display assembly ............................................................................................................................... 41

TouchPad cable .................................................................................................................................. 44

TouchPad ........................................................................................................................................... 45

System board .................................................................................................................................... 47

Heat sink ............................................................................................................................................ 52

Rear speakers .................................................................................................................................... 56

Wireless antenna ............................................................................................................................... 57

6 Using Setup Utility (BIOS) ............................................................................................................................. 59

Starting Setup Utility (BIOS) ................................................................................................................................ 59

Updating Setup Utility (BIOS) .............................................................................................................................. 59

Determining the BIOS version ........................................................................................................... 59

Downloading a BIOS update .............................................................................................................. 60

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 61

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 62

8 Specications .............................................................................................................................................. 63

9 Backing up, restoring, and recovering ........................................................................................................... 64

Creating recovery media and backups ................................................................................................................ 64

Using HP Recovery media (select products only) ............................................................................. 64

Using Windows tools ......................................................................................................................... 65

Using the HP Cloud Recovery Download Tool (select products only) ............................................... 66

Restore and recovery ........................................................................................................................................... 66

Recovering using HP Recovery Manager ........................................................................................... 66

What you need to know before you get started ............................................................. 66

Using the HP Recovery partition (select products only) ................................................. 67

Using HP Recovery media to recover .............................................................................. 68

Changing the computer boot order ................................................................................ 68

Removing the HP Recovery partition (select products only) ......................................... 68

10 Power cord set requirements ...................................................................................................................... 69

Requirements for all countries ............................................................................................................................ 69

Requirements for specic countries and regions ................................................................................................ 69

11 Recycling .................................................................................................................................................. 71

Index ............................................................................................................................................................. 72

vii

viii

1 Product description

Category Description

Product Name HP ENVY 13 Laptop PC (model numbers 13-ad001 through 13-ad199)

Processors For use only on computer models with model numbers 13-ad001 through 13-ad099:

●

Intel® Core™ i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-MB L3 cache, 15-W)

●

Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-MB L3 cache, 15-W

●

Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-MB L3 cache, 15-W

For use only on computer models with model numbers 13-ad100 through 13-ad199:

●

Intel® Core™ i7-8550U 1.8-GHz (turbo up to 4.0-GHz) dual core processor (2133-MHz FSB, 8.0-MB L3 cache, Quad 15-W)

●

Intel Core i5-8250U 1.6-GHz (turbo up to 3.4-GHz) dual core processor (2133-MHz FSB, 60-MB L3 cache, Quad 15-W

Chipset Integrated soldered-on-circuit (SoC)

Graphics Hybrid graphics: NVIDIA™ N17S-LG (GeForce MX150) graphics subsystem with up to 2048-MB of discrete

video memory (256-MB×32 GDDR5×2 pieces, 1.5V/7-Gbps, downgrade to 1.36V/5-Gbps)

Internal graphics: Intel HD Graphics 620 graphics subsystem with UMA video memory (available only on computer models equipped with an Intel Core i3 or Intel Pentium processor)

Support for HD decode, DX12, and high-denition multimedia interface (HDMI)

Support for Optimus

Support for GPU Performance Scaling (GPS)

Panel

Memory Support for LPDDR3-1866 dual channel

●

13.3-in, ultra high-denition (UHD), white light-emitting (WLED), BrightView (3840×2160), uslim-at (2.0-mm), UWVA, eDP1.3+PSR, 340 nits, 16:9 ultra wide aspect ratio, narrow bezel (DBTS), 72% color gamut, TouchScreen display assembly

●

13.3-in, UHD, WLED, BrightView (3840×2160), uslim-at (2.0-mm), UWVA, eDP1.3+PSR, 340 nits, 16:9 ultra wide aspect ratio, narrow bezel (DBCG), 72% color gamut, ush glass, non-TouchScreen display assembly

●

13.3-in, UHD, WLED, BrightView (3840×2160), uslim-at (2.0-mm), UWVA, eDP1.3+PSR, 340 nits, 16:9 ultra wide aspect ratio, narrow bezel, 72% color gamut, non-TouchScreen display assembly

●

13.3-in, full high-denition (FHD), WLED, BrightView (1920×1080), slim-at (2.4-mm), UWVA, eDP1.3+PSR, 300 nits, 16:9 ultra wide aspect ratio, narrow bezel (DBTS), 72% color gamut, TouchScreen display assembly

●

13.3-in, FHD, WLED, BrightView (1920×1080), slim-at (2.4-mm), UWVA, eDP1.3+PSR, 300 nits, 16:9 ultra wide aspect ratio, narrow bezel (DBCG), 72% color gamut, ush glass, non-TouchScreen display assembly

●

13.3-in, FHD, WLED, BrightView (1920×1080), slim-at (2.4-mm), UWVA, eDP1.3+PSR, 300 nits, 16:9 ultra wide aspect ratio, narrow bezel, 72% color gamut, non-TouchScreen display assembly

Supports up to 16-GB of system memory

Supports the following congurations:

Category Description

●

16384-MB (256-MB×32×4, 4 pieces, only on computer models equipped with an Intel i7 processor)

●

8192-MB (256-MB×16×4, 4 pieces, only on computer models equipped with an Intel i7 or i5 processor)

●

4096-MB (128-MB×32×2, 4 pieces, only on computer models equipped with an Intel i5 or i3 processor)

Storage Support for next-generation form factor (NGFF), 2280 M.2 solid-state drives, with SATA/Peripheral

Component Interconnect Express (PCIe-3×4), Non-Volatile Memory Express (NVMe) co-layout port:

M.2 SATA-3 TLC solid-state drive

●

128-GB

●

256-GB

●

512-GB

M.2 PCIe NVMe TLC solid-state drive

●

256-GB

●

360-GB

●

512-GB

●

1-TB

PCIe NVMe Value M.2 solid-state drive

●

256-GB

●

512-GB

Optical drive HP external DVD±RW DL SuperMulti Drive

Audio and video Support for an HP Wide Vision HD camera with indicator light, USB 2.0, HD hybrid BSI sensor, f2.2, WDR, 88°

wide eld of vision, 720p by 30 frames per second

Bang & Olufsen

Support for quad speakers

Support for HP Audio Boost 2.0 with discrete amplier

Support for dual-array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software.

Ethernet Integrated 10/100/1000 network interface card (NIC)

Sensors Accelerometer

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Dual M.2/PCIe WLAN antennas built into computer

Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card

Support for the Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (nonvPro) WLAN format

Compatible with Miracast-certied devices

External media cards Micro-Secure Digital (SD®) media reader slot

Ports

●

AC Smart Pin adapter plug

●

Audio-out (headphone)/audio-in (microphone) combo jack

●

Display Port (DP1.2+ HDCP 2.2 supporting up to 4096x2160 @ 60Hz)

●

RJ-45 network

2 Chapter 1 Product description

Category Description

●

USB 3.x ports (2)

●

USB Type-C port

Keyboard/pointing devices

Keyboard/pointing devices (continued)

Power requirements Support for 6-cell, 53-WHr, 2.55-AHr, Li-ion and 3-cell, 51-WHr, 4.45-AHr, Li-ion batteries

Security Support for Trusted Platform Module (TPM) 2.0

Operating system Preinstalled: Windows 10 and Windows 10 Professional

Full-sized, backlit, island-style keyboard

TouchPad requirements:

●

ClickPad with image sensor

●

SecurePad with image sensor and ngerprint reader

●

MultiTouch gestures enabled

●

Support for Modern TrackPad gestures

●

Taps enabled as default

Support for the following AC adapters:

●

65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm)

●

65-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount)

●

45-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount)

Support for a 1.00-m power cord with a C5 connector in 15 countries/regions.

Fingerprint reader (only on computer models equipped with a SecurePad)

For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML

For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home Plus EM/SL

For China market: CPPP Windows 10 Home High-End China Language Edition and CPPP Windows 10 Home

China Language Edition

For Asia-Pacic/Japan SEAP market (EM/SL): SEAP Windows 10 Home EM/SL and SEAP Windows 10 Home Plus

Serviceability End user replaceable part: AC adapter

2 Getting to know your computer

Locating hardware

To nd out what hardware is installed on your computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To nd out what software is installed on your computer:

▲

Select the Start button.

‒ or –

Right-click the Start button, and then select Programs and Features.

4 Chapter 2 Getting to know your computer

Right side

Component Description

(1) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides data

(2) USB 3.x port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and

transfer, and even when the computer is o, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

– and –

Connects a display device that has a USB Type-C connector, providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) may be

required.

even when the computer is o, charges products such as a cell phone, camera, activity tracker, or smartwatch.

(3) AC adapter and battery light

(4) Power connector Connects an AC adapter.

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging.

Right side 5

Left side

Component Description

(1) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

(2) Audio-out (headphone)/Audio-in

(microphone) combo jack

(3) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides data

(4) MicroSD memory card reader Reads optional memory cards that enable you to store, manage,

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

transfer, and even when the computer is o, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

– and –

Connects a display device that has a USB Type-C connector, providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) may be

required.

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then press

in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

6 Chapter 2 Getting to know your computer

Display

Component Description

(1) WLAN antennas* (2) Send and receive wireless signals to communicate with WLANs.

(2) Internal microphones (2) Record sound.

(3) Infrared camera lights (2, select products only) On: The infrared camera is in use.

(4) Camera light On: The camera is in use.

(5) Camera Allows you to video chat, record video, and record still images.

(6) Infrared camera (select products only) Allows a facial recognition logon to Windows, instead of a

password logon.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

Display 7

Keyboard area

TouchPad

Component Description

(1) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password

logon.

▲ To use the ngerprint reader, tap or swipe the upper-left

corner of the TouchPad.

NOTE: Select products also support online payments through

the ngerprint reader.

(2) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(3) Left TouchPad button Functions like the left button on an external mouse.

(4) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 Getting to know your computer

Lights

Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

(3) Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts o power to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

letters.

●

On: Computer sound is o.

●

O: Computer sound is on.

Keyboard area 9

Button and speakers

Component Description

(1) Power button

(2) Speakers (2) Produce sound.

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲ Type power in the taskbar search box, and then select

Power & sleep settings.

‒ or –

Right-click the Start button, and then select Power Options.

10 Chapter 2 Getting to know your computer

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

Keyboard area 11

Bottom

Component Description

(1) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

(2) Speakers (2) Produce sound.

12 Chapter 2 Getting to know your computer

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Locating the model number, serial number, product number, and warranty information

The model number (1), serial number (2), product number (3), and warranty information (4) are located on the bottom of the computer. This information may be needed when travelling internationally or when contacting support.

Locating the model number, serial number, product number, and warranty information 13

Computer components

14 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) 13.3-in display assembly:

In natural silver nish:

UHD, WLED, BrightView (3840×2160), uslim-at (2.0-mm), UWVA, eDP1.3+PSR, narrow bezel

(DBTS), TouchScreen display assembly (340 nits, 72% color gamut)

FHD, WLED, BrightView (1920×1080), uslim-at (2.4-mm), UWVA, eDP1.3+PSR, narrow bezel

(DBTS), TouchScreen display assembly (300 nits, 72% color gamut)

UHD, WLED, BrightView (3840×2160), uslim-at (2.0-mm), UWVA, eDP1.3+PSR, narrow bezel,

non-TouchScreen display assembly (340 nits, 72% color gamut)

UHD, WLED, BrightView (3840×2160), uslim-at (2.0-mm), UWVA, eDP1.3+PSR, narrow bezel

(DBCG), non-TouchScreen, ush glass display assembly (340 nits, 72% color gamut)

FHD, WLED, BrightView (1920×1080), uslim-at (2.4-mm), UWVA, eDP1.3+PSR, narrow bezel,

non-TouchScreen display assembly (300 nits, 72% color gamut)

FHD, WLED, BrightView (1920×1080), uslim-at (2.4-mm), UWVA, eDP1.3+PSR, narrow bezel

(DBCG), non-TouchScreen display assembly (300 nits, 72% color gamut)

In silk gold nish: