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HP ENVY 13 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
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© Copyright 2018 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor
and used by Hewlett-Packard Company under
license. Intel and Core are trademarks of Intel
Corporation in the U.S. and other countries.
SD Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2018
Document Part Number: L18267-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950).
iii
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iv Safety warning notice
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Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 3
Locating hardware .................................................................................................................................................................... 3
Locating software ..................................................................................................................................................................... 3
Right side ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 5
Display ........................................................................................................................................................................................ 6
TouchPad ................................................................................................................................................................................... 7
Lights .......................................................................................................................................................................................... 8
Button ......................................................................................................................................................................................... 9
Bottom ..................................................................................................................................................................................... 10
3 Illustrated parts catalog ........................................................................................................................................................................ 11
Labels ....................................................................................................................................................................................... 11
Computer components ......................................................................................................................................................... 13
Miscellaneous parts ............................................................................................................................................................... 18
4 Removal and replacement preliminary requirements ..................................................................................................................... 20
Tools required ......................................................................................................................................................................... 20
Service considerations .......................................................................................................................................................... 20
Plastic parts ........................................................................................................................................................ 20
Cables and connectors ..................................................................................................................................... 21
Drive handling .................................................................................................................................................... 21
Grounding guidelines ............................................................................................................................................................. 22
Electrostatic discharge damage ...................................................................................................................... 22
Packaging and transporting guidelines ..................................................................................... 23
Workstation guidelines ............................................................................................ 23
5 Removal and replacement procedures .............................................................................................................................................. 25
Component replacement procedures ................................................................................................................................. 25
Bottom cover ...................................................................................................................................................... 26
Battery ................................................................................................................................................................. 27
Solid-state drive ................................................................................................................................................ 29
WLAN module .................................................................................................................................................... 29
Front speakers ................................................................................................................................................... 32
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System board ..................................................................................................................................................... 33
Fan/heat sink assembly .................................................................................................................................... 36
Power connector cable ..................................................................................................................................... 32
Rear speakers .................................................................................................................................................... 32
TouchPad cable .................................................................................................................................................. 42
TouchPad ............................................................................................................................................................ 43
Display assembly ............................................................................................................................................... 45
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 48
Starting Setup Utility (BIOS) .................................................................................................................................................. 48
Updating Setup Utility (BIOS) ................................................................................................................................................ 48
Determining the BIOS version ......................................................................................................................... 48
Downloading a BIOS update ............................................................................................................................ 49
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 50
Downloading HP PC Hardware Diagnostics Windows ...................................................................................................... 51
Downloading the latest HP PC Hardware Diagnostics Windows version ................................................. 51
Downloading HP Hardware Diagnostics Windows by product name or number products only) ........ 51
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 51
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 52
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 52
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 53
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 53
Downloading HP PC Hardware Diagnostics UEFI by product name products only) .......... 53
Using Remote HP PC Hardware Diagnostics UEFI settings products only) ................................................................. 54
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 54
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 54
Downloading Remote HP PC Hardware Diagnostics UEFI by product name ...................... 54
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 55
8 Specications .......................................................................................................................................................................................... 56
9 Backing up, restoring, and recovering ................................................................................................................................................. 57
Using Windows tools ............................................................................................................................................................. 48
Creating HP Recovery media (select products only) ........................................................................................................ 57
Using HP Recovery Manager to create recovery media .............................................................................. 58
Before you begin ........................................................................................................................... 58
Creating the recovery media ....................................................................................................... 58
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 58
Restoring and recovery ......................................................................................................................................................... 59
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Restoring, resetting, and refreshing using Windows tools ......................................................................... 59
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 59
Recovering using HP Recovery Manager ....................................................................................................... 59
Recovering using the HP Recovery partition (select products only) ......................................................... 60
Recovering using HP Recovery media ............................................................................................................ 60
Changing the computer boot order ................................................................................................................ 60
Removing the HP Recovery partition (select products only) ...................................................................... 61
10 Power cord set requirements ............................................................................................................................................................ 62
Requirements for all countries ............................................................................................................................................ 62
Requirements for specic countries and regions ............................................................................................................. 62
11 Recycling ............................................................................................................................................................................................... 64
Index ............................................................................................................................................................................................................. 65
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1 Product description
Category Description
Product Name HP ENVY 13 Laptop PC (model number 13-ah0xxx)
Processor ● Intel® Core™ i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, 15.0-
W)
● Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache, 15.0-W)
● Intel Core i3-8130U 2.20-GHz (turbo boost up to 3.40-GHz) dual core processor (2133-MHz
FSB, 4.0-MB L3 cache, 15.0-W)
Chipset Intel integrated soldered-on-circuit (SoC)
Graphics Discrete graphics: NVIDIA® N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics
subsystem with 2048-MB video memory
Internal graphics: Intel UHD 620 graphics subsystem
Panel ● 13.3-in, ultrahigh-denition (UHD) (3840×2160), BrightView, white light-emitting diode
(WLED), liquid crystal display (LCD), UWVA 72 340, eDP 1.3+PSR, ultraslim, TouchScreen display
assembly with narrow bezel
● 13.3-in, full high-denition (FHD) (1920×1080), BrightView, WLED, LCD, UWVA 72 300, eDP
1.3+PSR, ultraslim, TouchScreen display assembly with narrow bezel
● 13.3-in, UHD (3840×2160), BrightView, WLED, LCD, UWVA 72 340, eDP 1.3+PSR, ultraslim,
non-TouchScreen display assembly with narrow bezel
● 13.3-in, UHD (3840×2160), BrightView, WLED, LCD, UWVA 72 340, eDP+PSR, ultraslim, non-
TouchScreen display assembly with narrow bezel
● 13.3-in, FHD (1920×1080), BrightView, WLED, LCD, UWVA 72 300, eDP 1.3+PSR, ultraslim,
non-TouchScreen display assembly with narrow bezel
● 13.3-in, FHD (1920×1080), BrightView, WLED, LCD, UWVA 72 300, eDP+PSR, ultraslim, non-
TouchScreen display assembly with narrow bezel
● 13.3-in, FHD (1920×1080), AntiGlare, WLED, LCD, UWVA 72 300, eDP 1.3+PSR, ultraslim, non-
TouchScreen display assembly with privacy lter
Memory Supports LPDDR3 1.2-V IC 32-GB×32memory
Supports on-board system memory in the following congurations:
● 16-GB 2133
● 8-GB 2133
● 8-GB 1866
● 4-GB 1866
Storage Supports the following solid-state drives:
● 1-TB, 2280, peripheral component interconnect express (PCIe), non-volatile memory express
(NVMe) SuperSpeed (SS) solid-state drive with triple-level cell (TLC)
● 512-GB, M.2 2280, PCIe, NVMe, SS solid-state drive with TLC
● 512-GB, 2280, PCIe, NVMe solid-state drive
● 360-GB, 2280, PCIe, NVMe solid-state drive with TLC
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Category Description
Storage (continued) ● 256-GB, 2280, PCIe, NVMe solid-state drive
● 256-GB, M.2 2280, PCIe, NVMe, SS solid-state drive with TLC
● 128-GB, M.2 2280-SATA3 solid-state drive with TLC
Optical drive External DVD+/-RW SM DL Drive
Audio and video Fixed (no tilt) integrated webcam, with LED
Dual array microphones
Quad Band&Olufsen speakers
Support for HP Audio Boost 2.0
Wireless Integrated wireless local area network (WLAN) options by way of on-board wireless module
Two built-in WLAN antennas
Compatible with Miracast-certied devices
WiFi SAR enabled in BIOS (available only on computer models equipped with the Windows 10
operating system)
Supports the following WLAN modules:
● Intel 9260 ac 2×2 + Bluetooth 5 M.2 2230 non-vPro PCI-e+USB world-wide with 2 antennas
● Intel D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e+USB world-wide with 2 antennas
● Realtek ac 2×2 + Bluetooth 4.2 LE M.2 2230 PCI-e+USB world-wide with 2 antennas
Ports ● Headphone/microphone combo jack
● HP Smart AC adapter
● MicroSD memory card reader
● USB 3.1 Gen1 Type A (2)
● USB 3.1 Gen1 Type C
Power requirements Supports a 4-cell, 53-WHr, 3.54-AHr, Li-ion battery
Supports the following AC adapters:
● 65-W HP Smart AC adapter non-PFC, EM, RC, 4.5-mm
● 65-W HP Smart AC adapter non-PFC, 4.5-mm, with mount
● 45-W HP Smart AC adapter non-PFC, 4.5-mm, with mount
2 Chapter 1 Product description
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2 External component identication
The computer features top-rated components. This chapter provides details about these components, where
they are located, and how they work.
Locating hardware
To nd out what hardware is installed on the computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
A list displays all the devices installed on your computer.
Locating software
To nd out what software is installed on the computer:
▲ Select the Start button.
– or –
▲ Right-click the Start button, and then select Apps and Features.
Locating hardware 3
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Right side
Item Component Description
(1) Fingerprint reader Allows a ngerprint logon to Windows, instead of a
(2) USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when
(3) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
password logon.
▲ To use the ngerprint reader, tap or swipe your nger on
the ngerprint reader.
the computer is o, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
charged.
● Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery
is charging.
● O: The battery is not charging.
(4) Power connector Connects an AC adapter.
4 Chapter 2 External component identication
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Left side
Item Component Description
(1) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or
a headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(3) USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when
the computer is o, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(4) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
Left side 5
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Display
Item Component Description
(1) Internal microphones Record sound.
(2) Camera Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
(3) Camera light On: One or more cameras are in use.
(4) WLAN antennas* Send and receive wireless signals to communicate with WLANs.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
6 Chapter 2 External component identication
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TouchPad
Item Component Description
(1) TouchPad zone Reads nger gestures to move the pointer or activate items on
the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 7
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Lights
Item Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
8 Chapter 2 External component identication
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Button
Component Description
Power button ● When the computer is o, press the button to turn on
the computer.
● When the computer is in the Sleep state, press the button
briey to exit Sleep.
● When the computer is on and you want to lock the screen,
press the button until you see the sign-in screen appear.
Pressing the power button during screen-lock mode turns
o the computer.
● When the computer is on and you want to turn it o, press
and hold the button to lock the screen, and then continue
to press the button until the computer turns o.
Button 9
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Bottom
Component Description
Speakers (2) Produce sound.
10 Chapter 2 External component identication
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3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Labels
The labels axed to the computer provide information that may be needed when troubleshooting system
problems or travelling internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Labels 11
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Component
(1) Product name
(2) Model number
(3) Product number
(4) Serial number
(5) Warranty period
12 Chapter 3 Illustrated parts catalog
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Computer components
Computer components 13
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Item Component Spare part number
(1) 13.3-in. display assembly:
UHD, BrightView, TouchScreen display assembly in natural silver nish L19539-001
UHD, BrightView, TouchScreen display assembly in pale gold nish L19756-001
FHD, BrightView, TouchScreen display assembly in natural silver nish L19537-001
FHD, BrightView, TouchScreen display assembly in pale gold nish L19754-001
UHD, BrightView, ush glass, non-TouchScreen display assembly in natural silver nish L19534-001
UHD, BrightView, ush glass, non-TouchScreen display assembly in pale gold nish L19752-001
UHD, BrightView, non-TouchScreen display assembly in natural silver nish L19538-001
UHD, BrightView, non-TouchScreen display assembly in pale gold nish L19755-001
FHD, AntiGlare, non-TouchScreen display assembly with privacy lter in natural silver nish L19535-001
FHD, BrightView, ush glass, non-TouchScreen display assembly in natural silver nish L19533-001
FHD, BrightView, ush glass, non-TouchScreen display assembly in pale gold nish L19751-001
FHD, BrightView, non-TouchScreen display assembly in natural silver nish L19536-001
FHD, BrightView, non-TouchScreen display assembly in pale gold nish L19753-001
(2) Keyboard/top cover with backlight (includes backlight cable and keyboard cable):
In natural silver nish:
For use in Belgium L19540-A41
For use in Canada L19540-DB1
For use in the Czech Republic and Slovakia L19540-FL1
For use in Denmark, Finland, and Norway L19540-DH1
For use in France L19540-051
For use in Germany L19540-041
For use in Greece L19540-151
For use in Hungary L19540-211
For use in Israel L19540-BB1
For use in Italy L19540-061
For use in Japan L19540-291
For use in Latin America L19540-161
For use in the Netherlands L19540-B31
For use in Portugal L19540-131
For use in Russia L19540-251
For use in Saudi Arabia L19540-171
For use in Slovenia L19540-BA1
For use in South Korea L19540-AD1
14 Chapter 3 Illustrated parts catalog
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Item Component Spare part number
For use in Spain L19540-071
For use in Switzerland L19540-BG1
For use in Taiwan L19540-AB1
For use in Thailand L19540-281
For use in Turkey L19540-141
For use in the United Kingdom L19540-031
For use in the United States L19540-001
In natural silver nish with privacy:
For use in Belgium L19542-A41
For use in Canada L19542-DB1
For use in the Czech Republic and Slovakia L19542-FL1
For use in Denmark, Finland, and Norway L19542-DH1
For use in France L19542-051
For use in Germany L19542-041
For use in Greece L19542-151
For use in Hungary L19542-211
For use in Israel L19542-BB1
For use in Italy L19542-061
For use in Japan L19542-291
For use in Latin America L19542-161
For use in the Netherlands L19542-B31
For use in Portugal L19542-131
For use in Russia L19542-251
For use in Saudi Arabia L19542-171
For use in Slovenia L19542-BA1
For use in South Korea L19542-AD1
For use in Spain L19542-071
For use in Switzerland L19542-BG1
For use in Taiwan L19542-AB1
For use in Thailand L19542-281
For use in Turkey L19542-141
For use in the United Kingdom L19542-031
For use in the United States L19542-001
In pale gold nish:
Computer components 15
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Item Component Spare part number
For use in Belgium L19541-A41
For use in Canada L19541-DB1
For use in the Czech Republic and Slovakia L19541-FL1
For use in Denmark, Finland, and Norway L19541-DH1
For use in France L19541-051
For use in Germany L19541-041
For use in Greece L19541-151
For use in Hungary L19541-211
For use in Israel L19541-BB1
For use in Italy L19541-061
For use in Japan L19541-291
For use in Latin America L19541-161
For use in the Netherlands L19541-B31
For use in Portugal L19541-131
For use in Russia L19541-251
For use in Saudi Arabia L19541-171
For use in Slovenia L19541-BA1
For use in South Korea L19541-AD1
For use in Spain L19541-071
For use in Switzerland L19541-BG1
For use in Taiwan L19541-AB1
For use in Thailand L19541-281
For use in Turkey L19541-141
For use in the United Kingdom L19541-031
For use in the United States L19541-001
(3a) TouchPad (does not include bracket or cable):
For use only on computer models in natural silver nish L19518-001
For use only on computer models in pale gold nish L19519-001
(3b) TouchPad bracket L19759-001
(3c) TouchPad cable L19525-001
Speakers:
(5) Front speakers (include left and right front speakers, cables, and four rubber isolators) L19530-001
(6) Rear speakers (include left and right front speakers, cables, and two rubber isolators) L19531-001
(7) System board (includes processor and replacement thermal material):
16 Chapter 3 Illustrated parts catalog
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Item Component Spare part number
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB
L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5
graphics subsystem with 2048-MB video memory, 16-GB of system memory, and the
Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB
L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5
graphics subsystem with 2048-MB video memory, 16-GB of system memory, and a nonWindows operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB
L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5
graphics subsystem with 2048-MB video memory, 8-GB of system memory, and the
Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB
L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5
graphics subsystem with 2048-MB video memory, 8-GB of system memory, and a nonWindows operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB
L3 cache, 15.0-W), an Intel UHD 620 graphics subsystem with UMA video memory, 8-GB
of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB
L3 cache, 15.0-W), an Intel UHD 620 graphics subsystem with UMA video memory, 8-GB
of system memory, and a non-Windows operating system
Equipped with an Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB
L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5
graphics subsystem with 2048-MB video memory, 8-GB of system memory, and the
Windows 10 operating system
L19494-601
L19494-001
L19495-601
L19495-001
L19499-601
L19499-001
L19493-601
Equipped with an Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB
L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5
graphics subsystem with 2048-MB video memory, 8-GB of system memory, and a nonWindows operating system
Equipped with an Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB
L3 cache, 15.0-W), an Intel UHD 620 graphics subsystem with UMA video memory, 8-GB
of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB
L3 cache, 15.0-W), an Intel UHD 620 graphics subsystem with UMA video memory, 8-GB
of system memory, and a non-Windows operating system
Equipped with an Intel Core i3-8130U 2.20-GHz (turbo boost up to 3.40-GHz) dual core
processor (2133-MHz FSB, 4.0-MB L3 cache, 15.0-W), an Intel UHD 620 graphics subsystem
with UMA video memory, 4-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i3-8130U 2.20-GHz (turbo boost up to 3.40-GHz) dual core
processor (2133-MHz FSB, 4.0-MB L3 cache, 15.0-W), an Intel UHD 620 graphics subsystem
with UMA video memory, 4-GB of system memory, and a non-Windows operating system
(8) Memory shield L19760-001
(9) Solid-state drive:
1-TB, 2280, PCIe, NVMe, SS solid-state drive with TLC L19503-001
512-GB, M.2 2280, PCIe, NVMe, SS solid-state drive with TLC L19507-001
512-GB, 2280, PCIe, NVMe solid-state drive L19508-001
L19493-001
L19498-601
L19498-001
L19500-601
L19500-001
360-GB, 2280, PCIe, NVMe solid-state drive with TLC L19506-001
Computer components 17
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Item Component Spare part number
256-GB, 2280, PCIe, NVMe solid-state drive L19505-001
256-GB, M.2 2280, PCIe, NVMe, SS solid-state drive with TLC L19504-001
128-GB, M.2 2280-SATA3, SS solid-state drive with TLC L19502-001
Fan/heat sink assembly (includes replacement thermal material):
(10a) For use only on computer models equipped with a graphics subsystem with discrete
video memory
(10b) For use only on computer models equipped with a graphics subsystem with UMA
video memory
Fan (not illustrated, includes cable) L23527-001
Fan/heat sink assembly shielding (not illustrated) L25819-001
(11) WLAN module:
Intel 9260 ac 2×2 + Bluetooth 5 M.2 2230 non-vPro PCI-e+USB world-wide with 2 antennas L16647-005
Intel D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e+USB world-wide with 2 antennas 901229-855
Realtek ac 2×2 + Bluetooth 4.2 LE M.2 2230 PCI-e+USB world-wide with 2 antennas 924813-855
Fingerprint reader (not illustrated, does not include bracket):
For use only on computer models in natural silver nish L20689-001
For use only on computer models in pale gold nish L19521-001
(12) Fingerprint bracket L24829-001
(13) Battery (4-cell, 53-WHr, 3.54-AHr, Li-ion, includes cable) L08496-855
(14) Bottom cover:
In natural silver nish L19522-001
L19526-001
L19527-001
In pale gold nish L19523-001
USB port cover (not illustrated):
For use only on computer models in natural silver nish L19757-001
For use only on computer models in pale gold nish L19758-001
Rubber Kit (not illustrated, includes bottom cover rubber foot strips):
In natural silver nish L19528-001
In pale gold nish L19529-001
Miscellaneous parts
Component
AC adapter:
65-W HP Smart AC adapter non-PFC, EM, RC, 4.5-mm 913691-850
65-W HP Smart AC adapter non-PFC, 4.5-mm, with mount 854117-850
18 Chapter 3 Illustrated parts catalog
Spare part number
Page 27
Component Spare part number
45-W HP Smart AC adapter non-PFC, 4.5-mm, with mount 854116-850
Adapter:
Duck head adapter (for use in Europe and South Korea) 854703-001
HP USB external DVD/RW drive 747080-001
HP USB-to-Gigabit RJ45 adapter 829941-001
HP USB–C-to-HDMI 2.0 adapter 935325-001
HP USB–C-to-MultiPort hub 919666-001
HP USB–C-to-RJ45 adapter 855560-001
HP USB–C-to-USB–A dongle 833960-001
HP USB–C-to-USB–A hub 916838-001
HP USB–C-to-VGA adapter 831751-001
Power cord (C5 connector, 1.00-m):
For use in Argentina L19339-001
For use in Australia L19340-001
For use in Denmark L19342-001
For use in Europe L19343-001
For use in India L19345-001
For use in Israel L19344-001
For use in Italy L19346-001
For use in Japan L19347-001
For use in North America L19348-001
For use in the People’s Republic of China L21930-001
For use in South Africa L19350-001
For use in Switzerland L19351-001
For use in Taiwan L19353-001
For use in Thailand L19352-001
For use in the United Kingdom L19354-001
Power cord for use in India (C5 connector, 1.00-m, STR, PRM) L22624-001
Rubber Foot Kit (includes bottom cover rear foot strip):
In natural silver nish L19528-001
In pale gold nish L19529-001
Screw Kit L19532-001
Miscellaneous parts 19
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4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
● Magnetic screw driver
● Phillips P00 and P0 screw drivers
● Torx5 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when
handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
20 Chapter 4 Removal and replacement preliminary requirements
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Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o or
in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging
and label the package “FRAGILE.”
Service considerations 21
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Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
22 Chapter 4 Removal and replacement preliminary requirements
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Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 23
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to
connect a wrist strap.
● When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive oors
or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between
the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive computerop workstations with ground cords of one megohm resistance
● Static-dissipative tables or oor mats with hard ties to the ground
● Field service kits
eective, the conductive must be worn in contact with the skin.
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
24 Chapter 4 Removal and replacement preliminary requirements
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5 Removal and replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are
on the service tag at the bottom of your computer. See Labels on page 11 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
There are as many as 50 screws that must be removed, replaced, and/or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during removal
and replacement.
Component replacement procedures 25
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Bottom cover
Description Spare part number
In natural silver nish L19522-001
In pale gold nish L19523-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
Remove the keyboard/top cover:
1. Remove the rear (1) and front rubber foot strips (2).
2. Remove the following screws that secure the bottom cover to the computer:
the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
The rubber foot strips are included in the Rubber Kit, spare part numbers L19528-001 (in natural silver
nish) and L19529-001 (in pale gold nish).
(3) Five Phillips M2.5×6.6 screws (under the rear rubber foot strip)
(4) Two Phillips M2.0×3.3 screws (under the front rubber foot strip)
(5) Two Torx5 M2.0×4.3 screws (front edge of the computer)
3. Use a case utility tool (1) or similar thin plastic tool to separate the rear edge of the bottom cover (2) from
the computer.
26 Chapter 5 Removal and replacement procedures
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Battery
4. Remove the bottom cover (3).
Reverse this procedure to install the bottom cover.
Description Spare part number
4-cell, 53-WHr, 3.54-AHr, Li-ion battery (includes cable) L08496-855
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
Remove the battery:
1. Disconnect the battery cable from the system board (1).
Component replacement procedures 27
Page 36
2. Remove the four Phillips M2.0×3.9 screws (2) that secure the battery to the keyboard/top cover.
3. Release the battery (1) by sliding it toward the back of the computer.
4. Remove the battery (2).
Reverse this procedure to install the battery.
28 Chapter 5 Removal and replacement procedures
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Solid-state drive
Description Spare part number
1-TB, 2280, PCIe, NVMe, SS solid-state drive with TLC L19503-001
512-GB, M.2 2280, PCIe, NVMe, SS solid-state drive with TLC L19507-001
512-GB, 2280, PCIe, NVMe solid-state drive L19508-001
360-GB, 2280, PCIe, NVMe solid-state drive with TLC L19506-001
256-GB, 2280, PCIe, NVMe solid-state drive L19505-001
256-GB, M.2 2280, PCIe, NVMe, SS solid-state drive with TLC L19504-001
128-GB, M.2 2280-SATA3, SS solid-state drive with TLC L19502-001
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 27).
Remove the solid-state drive:
1. Remove the Phillips M2.0×3.2 screw (1) that secures the solid-state drive to the system board.
2. Remove the solid-state drive (2) by pulling it away from the connector.
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to install the solid-state drive.
Component replacement procedures 29
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WLAN module
Description Spare part number
Intel 9260 ac 2×2 + Bluetooth 5 M.2 2230 non-vPro PCI-e+USB world-wide with 2 antennas L16647-005
Intel D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e+USB world-wide with 2 antennas 901229-855
Realtek ac 2×2 + Bluetooth 4.2 LE M.2 2230 PCI-e+USB world-wide with 2 antennas 924813-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 27).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
2. Remove the Phillips M2.0×3.2 screw (2) that secures the solid-state drive to the system board. (The WLAN
module tilts up.)
30 Chapter 5 Removal and replacement procedures
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3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with notches to prevent incorrect insertion.
Reverse this procedure to install the WLAN module.
Component replacement procedures 31
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Front speakers
Description Spare part number
Front speakers (include left and right front speakers, cables, and four rubber isolators) L19530-001
Before removing the front speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 27).
Remove the front speakers:
1. Disconnect the front speaker cable (1) from the system board.
2. Release the front speaker cable (2) from the retention channel/retention clips built into the keyboard/
top cover.
3. Remove the four Phillips M2.0×5.7 shoulder screws (3) that secure the front speakers to the keyboard/
top cover.
4. Remove the speakers (4).
NOTE: When removing the front speakers, make note of the location and condition of the four rubber
isolators (5). These isolators are critical to the performance of the front speakers. The absence of these
isolators or damage to them can degrade the front speaker performance.
32 Chapter 5 Removal and replacement procedures
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Reverse this procedure to install the front speakers.
System board
NOTE: All system board spare part kits include a processor and replacement thermal material.
Description Spare part number
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache,
15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with
2048-MB video memory, 16-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache,
15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with
2048-MB video memory, 16-GB of system memory, and a non-Windows operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache,
15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with
2048-MB video memory, 8-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache,
15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with
2048-MB video memory, 8-GB of system memory, and a non-Windows operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache,
15.0-W), an Intel UHD 620 graphics subsystem with UMA video memory, 8-GB of system memory, and the
Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache,
15.0-W), an Intel UHD 620 graphics subsystem with UMA video memory, 8-GB of system memory, and a
non-Windows operating system
Equipped with an Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache,
15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with
2048-MB video memory, 8-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache,
15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with
2048-MB video memory, 8-GB of system memory, and a non-Windows operating system
L19494-601
L19494-001
L19495-601
L19495-001
L19499-601
L19499-001
L19493-601
L19493-001
Equipped with an Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache,
15.0-W), an Intel UHD 620 graphics subsystem with UMA video memory, 8-GB of system memory, and the
Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache,
15.0-W), an Intel UHD 620 graphics subsystem with UMA video memory, 8-GB of system memory, and a
non-Windows operating system
Equipped with an Intel Core i3-8130U 2.20-GHz (turbo boost up to 3.40-GHz) dual core processor (2133MHz FSB, 4.0-MB L3 cache, 15.0-W), an Intel UHD 620 graphics subsystem with UMA video memory, 4-GB
of system memory, and the Windows 10 operating system
Equipped with an Intel Core i3-8130U 2.20-GHz (turbo boost up to 3.40-GHz) dual core processor (2133MHz FSB, 4.0-MB L3 cache, 15.0-W), an Intel UHD 620 graphics subsystem with UMA video memory, 4-GB
of system memory, and a non-Windows operating system
L19498-601
L19498-001
L19500-601
L19500-001
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
Component replacement procedures 33
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3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 27).
When replacing the system board, be sure to remove the fan/heat sink assembly (see Fan/heat sink assembly
on page 36) and power connector cable (see Fan/heat sink assembly on page 36) from the defective system
board and install them on the replacement system board.
Remove the system board:
1. Disconnect the following connectors from the system board:
(1) Fingerprint reader zero insertion force (ZIF) connector cable
(2) WLAN antenna cables
NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/
black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.
(3) Webcam ZIF connector cable
(4) Adhesive strip supporting the display panel ZIF connector cable
(5) Display panel ZIF connector cable
(6) Rear speaker cable
(7) Backlight ZIF connector cable
(8) Keyboard ZIF connector cable
(9) TouchPad ZIF connector cable
(10) Front speaker cable
2. Remove the three Phillips M2.5×6.7 screws (1) that secure the display hinges to the keyboard/top cover.
34 Chapter 5 Removal and replacement procedures
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3. Swing the display hinges (2) up and back.
4. Remove the Phillips M2.5×4.0 screw (1) that secures the ngerprint reader bracket to the keyboard/
top cover.
5. Remove the ngerprint reader bracket (2).
The ngerprint reader bracket is available using spare part number L24829-001.
6. Remove the memory shield (3).
The memory shield is available using spare part number L19760-001.
7. Remove the ve Phillips M2.0×2.2 broad head screws (1) that secure the system board to the keyboard/
top cover.
Component replacement procedures 35
Page 44
8. Remove the four Phillips M2.0×3.2 screws (2) that secure the system board to the keyboard/top cover.
9. Release the power connector (1) from the clips built into the keyboard/top cover.
10. Remove the system board (2).
11. Remove the system board.
Reverse this procedure to install the system board.
Fan/heat sink assembly
NOTE: All fan/heat sink assembly spare part kits include replacement thermal material.
36 Chapter 5 Removal and replacement procedures
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Description Spare part number
For use only on computer models equipped with a graphics subsystem with discrete video memory L19526-001
For use only on computer models equipped with a graphics subsystem with UMA video memory L19527-001
Before removing the fan/heat sink assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 27).
6. Remove the system board (see System board on page 33).
Remove the fan/heat sink assembly:
NOTE: Steps 1 and 2 apply to computer models equipped with a graphics subsystem with discrete memory.
See steps 3 and 4 for information for computer models equipped with a graphics subsystem with UMA memory.
1. Loosen the six Phillips M2.0×6.3 captive screws (1) that secure the discrete fan/heat sink assembly to
the system board.
2. Remove the discrete fan/heat sink assembly (2).
NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA memory.
See steps 1 and 2 for information for computer models equipped with a graphics subsystem with discrete
memory.
3. Remove the four Phillips M2.0×6.3 captive screws (1) that secure the UMA fan/heat sink assembly to
the system board.
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4. Remove the UMA fan/heat sink assembly (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and
the system board components each time the fan/heat sink assembly is removed. Replacement thermal material
is included with the fan/heat sink assembly and system board spare part kits.
Computer model equipped with a graphics subsystem with discrete memory: Thermal paste is used on
the processor (1) and the fan/heat sink assembly section (2) that services it. Thermal paste is also used on the
graphics subsystem component (3) and the fan/heat sink assembly section (4) that services it.
Computer model equipped with a graphics subsystem with UMA memory: Thermal paste is used on
the processor (1) and the fan/heat sink assembly section (2) that services it.
38 Chapter 5 Removal and replacement procedures
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Reverse this procedure to install the fan/heat sink assembly.
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Power connector cable
Description Spare part number
Power connector cable L19509-001
Before removing the power connector cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 27).
6. Remove the system board (see System board on page 33).
Remove the power connector cable:
1. Turn the system board upside down with the front toward you.
2. Disconnect the power connector cable from the system board.
Reverse this procedure to install the power connector cable.
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Rear speakers
Description Spare part number
Rear speakers (include left and right front speakers, cables, and two rubber isolators) L19531-001
Before removing the rear speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 27).
6. Remove the system board (see System board on page 33).
Remove the rear speakers:
1. Release the rear speaker cable (1) from the retention channel/retention clips built into the keyboard/
top cover.
2. Remove the two Phillips M2.0×5.7 shoulder screws (2) that secure the rear speakers to the keyboard/
top cover.
3. Remove the rear speakers (3).
NOTE: When removing the rear speakers, make note of the location and condition of the two rubber
isolators (4). These isolators are critical to the performance of the rear speakers. The absence of these
isolators or damage to them can degrade the rear speaker performance.
Reverse this procedure to install the rear speakers.
Component replacement procedures 41
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TouchPad cable
NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using
spare part number L19525-001.
Before removing the TouchPad cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Remove the battery (see Battery on page 27).
Remove the TouchPad cable:
1. Release the ZIF connector (1) to which TouchPad cable is connected, and then disconnect
the TouchPad cable from the system board.
2. Release the ZIF connector (2) to which TouchPad cable is connected, and then disconnect
the TouchPad cable from the TouchPad.
3. Remove the TouchPad cable (3).
Reverse this procedure to install the TouchPad cable.
42 Chapter 5 Removal and replacement procedures
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TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad
bracket is available using spare part number L19759-001. The TouchPad cable is available using spare part
number L19525-001.
Before removing the TouchPad, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
4. Remove the bottom cover (see Bottom cover on page 26).
5. Remove the battery (see Battery on page 27).
Remove the TouchPad:
Description Spare part number
For use only on computer models in natural silver nish L19518-001
For use only on computer models in pale gold nish L19519-001
the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
1. Release the ZIF connector (1) to which TouchPad cable is connected, and then disconnect
the TouchPad cable from the system board.
2. Remove the two Phillips M2.0×3.2 screws (2) that secure the TouchPad and TouchPad bracket to
the keyboard/top cover.
3. Remove the two Phillips M1.5×2.7 screws (3) that secure the TouchPad and TouchPad bracket to
the keyboard/top cover.
4. Remove the three Phillips M2.0×2.2 broad head screws (4) that secure the TouchPad to the keyboard/
top cover.
Component replacement procedures 43
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5. Release the grounding tape (5).
6. Remove the TouchPad bracket (1).
7. Remove the TouchPad (2).
Reverse this procedure to install the TouchPad and bracket.
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Display assembly
Description Spare part number
13.3-in, UHD, BrightView, TouchScreen display assembly in natural silver nish L19539-001
13.3-in, UHD, BrightView, TouchScreen display assembly in pale gold nish L19756-001
13.3-in, FHD, BrightView, TouchScreen display assembly in natural silver nish L19537-001
13.3-in, FHD, BrightView, TouchScreen display assembly in pale gold nish L19754-001
13.3-in, UHD, BrightView, ush glass, non-TouchScreen display assembly in natural silver nish L19534-001
13.3-in, UHD, BrightView, ush glass, non-TouchScreen display assembly in pale gold nish L19752-001
13.3-in, UHD, BrightView, non-TouchScreen display assembly in natural silver nish L19538-001
13.3-in, UHD, BrightView, non-TouchScreen display assembly in pale gold nish L19755-001
13.3-in, FHD, AntiGlare, non-TouchScreen display assembly with privacy lter in natural silver nish L19535-001
13.3-in, FHD, BrightView, ush glass, non-TouchScreen display assembly in natural silver nish L19533-001
13.3-in, FHD, BrightView, ush glass, non-TouchScreen display assembly in pale gold nish L19751-001
13.3-in, FHD, BrightView, non-TouchScreen display assembly in natural silver nish L19536-001
13.3-in, FHD, BrightView, non-TouchScreen display assembly in pale gold nish L19753-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 27).
Remove the display assembly:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
2. Release the ZIF connector (2) to which display webcam/microphone cable is connected, and then
disconnect the display webcam/microphone cable from the system board.
3. Release the display webcam/microphone cable from the retention clips (3) and routing channels built into
the keyboard/top cover.
4. Release the adhesive strip (4) that secures the display panel cable to the system board.
5. Release the ZIF connector (5) to which display panel cable is connected, and then disconnect the display
panel cable cable from the system board.
Component replacement procedures 45
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6. Release the display panel cable from the retention clips (6) and routing channels built into the keyboard/
top cover.
7. Remove the three Phillips M2.5×6.7 screws (1) that secure the display hinges to the keyboard/top cover.
8. Swing the display hinges (2) up and back.
9. Lift the front edge of the keyboard/top cover (1) until it rests at an angle.
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10. Slide the keyboard/top cover (2) up and away at an angle and separate it from the display assembly.
Reverse this procedure to install the display assembly.
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6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system and
extended memory.
NOTE: To start Setup Utility on convertible computers, the computer must be in notebook mode and the
keyboard must be attached to the notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing and
troubleshooting the le.
Determining the BIOS version
To decide whether Setup Utility (BIOS) needs to be updated, rst determine the BIOS version on the computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 48).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 49.
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Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a
BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the computer is running on battery power, docked in an optional docking
device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If the computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on the
computer. If the update is more recent than the BIOS version, make a note of the date, name, or other
identier. You may need this information to locate the update later, after it has been downloaded to
the hard drive.
b. Follow the on-screen instructions to download the selection to the hard drive. Make a note of the
path to the location on the hard drive where the BIOS update is downloaded. This path will be needed
when it is time to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click the hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, the downloaded le can be deleted
from the hard drive.
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7 Using HP PC Hardware Diagnostics
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows diagnostic tests to be run to
determine whether the computer hardware is functioning properly. The tool runs within the Windows operating
system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on the computer, it must rst be downloaded and
installed. To download HP PC Hardware Diagnostics Windows, see
Windows on page 51.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support
or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Downloading HP PC Hardware Diagnostics
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test to be run, and then follow the on-screen
instructions.
NOTE: If a diagnostic test needs to be stopped at any time, select Cancel.
3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.
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Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● A Windows computer must be used to download this tool because only .exe les are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags.
The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on the computer, download it to the computer desktop.
– or –
To run the tool from a USB ash drive, download it to a USB ash drive.
3. Select Run.
Downloading HP Hardware Diagnostics Windows by product name or number products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow
these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, and then enter the product name or number.
3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on the computer, download it to the computer desktop.
– or –
To run the tool from a USB ash drive, download it to a USB ash drive.
4. Select Run.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on the computer or the ash drive where the .exe le was downloaded, doubleclick
the .exe le, and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics Windows 51
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Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows diagnostic tests to be run to
determine whether the computer hardware is functioning properly. The tool runs outside the operating system
so that it can isolate hardware failures from issues that are caused by the operating system or other software
components.
If the PC will not boot into Windows, use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure
ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, the computer must be in notebook mode, and the
attached keyboard must be used.
NOTE: If a diagnostic test needs to be stopped, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 53.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test to be run, and then follow the on-screen
instructions.
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Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and a
Windows computer must be used to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags.
The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name.
To download HP PC Hardware Diagnostics UEFI by product name products only) to a USB ash drive:
1. Go to http://www.hp.com/support.
2. Select Software and drivers, enter the product name, select the computer, and then select the
operating system.
3. Under Diagnostics, follow the on-screen instructions to select and download the HP PC Hardware
Diagnostics UEFI version for the product.
NOTE: If a diagnostic test needs to be stopped, press esc.
Using HP PC Hardware Diagnostics UEFI 53
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Using Remote HP PC Hardware Diagnostics UEFI settings products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to the computer. It can then execute the diagnostics on the computer, and it may upload results
to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to
a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags.
The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name
NOTE: For some products, it may be necessary to download the software by using the product name.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, enter the product name or number, select the computer, and then select
the operating system.
Select Software and drivers, enter the product name, select the computer, and then select the
operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
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Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), the following customizations
can be performed:
● Set a schedule for running diagnostics unattended. Diagnostics can also be started immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP
website or from a server that has been precongured for use. The computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.
● Set a location for storing the test results. The user name and password settings to be used for uploads can
also be set.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make customization selections.
4. Select Main, and then Save Changes and Exit to save settings.
System changes take eect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings products only) 55
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8 Specications
Metric U.S.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
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9 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for
most products:
● Backing up your personal information—You can use Windows tools to back up your personal information
(see Using Windows tools on page 51).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on
page 51).
● Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud Recovery
Download Tool (select products only) to create recovery media (see Creating HP Recovery media (select
products only) on page 51).
● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 51).
● Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space (select
products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 55.
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original state.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
▲ Select the Start button, and then select the Get Help app.
NOTE: An Internet connection is required to access the Get Help app.
Creating HP Recovery media (select products only)
After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.
To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.
NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact
support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB ash drive. For more information, see Using the HP Cloud Recovery Download Tool to create
recovery media on page 53.
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Using HP Recovery Manager to create recovery media
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Before you begin
Before you begin, note the following:
● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.
● HP Recovery Manager examines the computer and determines the required media storage capacity.
● To create recovery media, use one of the following options:
NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows
Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB ash drive or hard drive.
– If your computer has an optical drive with DVD writer capability, be sure to use only high-quality blank
DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW,
double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible with HP
Recovery Manager software.
– If your computer does not include an integrated optical drive with DVD writer capability, you can use
an external optical drive (purchased separately) to create recovery discs, as described above. If an
external optical drive is used, you must connect it directly to a USB port on the computer. It cannot be
connected to a USB port on an external device, such as a USB hub.
● To create a recovery ash drive, use a high-quality blank USB ash drive.
● Be sure that the computer is connected to AC power before you begin creating the recovery media.
● The creation process can take an hour or more. Do not interrupt this process.
● If necessary, you can exit the program before you have nished creating all of the recovery media. HP
Recovery Manager will nish the current DVD or ash drive. The next time you start HP Recovery Manager,
you will be prompted to continue.
Creating the recovery media
To create HP Recovery media using HP Recovery Manager:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you need to recover the system, see Recovering using HP Recovery Manager on page 53.
Using the HP Cloud Recovery Download Tool to create recovery media
To create HP Recovery media using the HP Cloud Recovery Download Tool:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, and then follow the on-screen instructions.
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Restoring and recovery
Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.
IMPORTANT: Not all methods are available on all products.
Restoring, resetting, and refreshing using Windows tools
Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 51.
Restoring using HP Recovery Manager and the HP Recovery partition
You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the computer
to the original factory state:
● Resolving problems with preinstalled applications or drivers—To correct a problem with a preinstalled
application or driver:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.
● Using System Recovery—To recover the Windows partition to original factory content, select the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For
more information, see Recovering using HP Recovery Manager on page 53. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 51.
● Using Factory Reset (select products only)—Restores the computer to its original factory state by deleting
all information from the hard drive and recreating the partitions and then reinstalling the operating system
and the software that was installed at the factory (select products only). To use the Factory Reset option,
you must use HP Recovery media. If you have not already created recovery media, see Creating HP
Recovery media (select products only) on page 51.
NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to install the
operating system and the software that was installed at the factory.
Recovering using HP Recovery Manager
You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP
Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition
(select products only).
If you have not already created HP Recovery media, see Creating HP Recovery media (select products only) on
page 51.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 51.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer
issues.
NOTE: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer issues.
Before you begin, note the following:
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● HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
● If the computer hard drive fails, HP Recovery media must be used. This media is created using HP Recovery
Manager. See Creating HP Recovery media (select products only) on page 51.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country or
region, and then follow the on-screen instructions.
Recovering using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
ash drive. This type of recovery can be used only if the hard drive is still working.
The HP Recovery partition (select products only) allows System Recovery only.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment
‒ or –
.
For computers or tablets with keyboards attached:
▲ Press f11 while the computer boots, or press and hold f11 as you press the power button.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer
boot order, and then follow the on-screen instructions. See Changing the computer boot order on page 55.
Recovering using HP Recovery media
If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use
HP Recovery media to recover the original operating system and software programs that were installed at the
factory.
▲ Insert the HP Recovery media, and then restart the computer.
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot
order, and then follow the on-screen instructions. See Changing the computer boot order on page 55.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the
order of devices listed in BIOS where the computer looks for startup information. You can change the selection to
an optical drive or a USB ash drive, depending on the location of your HP Recovery media.
To change the boot order:
60 Chapter 9 Backing up, restoring, and recovering
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IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free up
hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or
create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See Creating HP
Recovery media (select products only) on page 51.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restoring and recovery 61
Page 70
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts
AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
62 Chapter 10 Power cord set requirements
Page 71
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with
a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole
grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall plug)
must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 63
Page 72
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
64 Chapter 11 Recycling
Page 73
Index
A
AC adapter, spare part numbers 18
adapter, spare part numbers 19
antenna, location 6
audio, product description 2
audio-in jack 5
audio-out jack 5
B
battery
removal 27
spare part number 18, 27
bottom component 10
bottom cover
removal 26
spare part numbers 26
bottom cover, spare part numbers
18
button component 9
buttons
TouchPad 7
C
cables, service considerations 21
camera light 6
camera, location 6
caps lock light 8
chipset, product description 1
components
bottom 10
button 9
display 6
left side 5
lights 8
right side 4
TouchPad 7
computer components 13
connectors, service considerations
21
D
display assembly
removal 45
spare part numbers 14, 45
display components 6
display panel
product description 1
drives
precautions 21
preventing damage 21
duck head adapter, spare part
number 19
E
electrostatic discharge 22
equipment guidelines 24
F
fan, spare part number 18
fan/heat sink assembly
removal 36
spare part numbers 18, 36
fan/heat sink assembly shielding,
spare part number 18
ngerprint bracket
spare part number 18
ngerprint reader 4
spare part numbers 18
ngerprint reader bracket
removal 35
spare part number 35
front speakers
removal 32
spare part number 32
G
graphics, product description 1
grounding guidelines 22
guidelines
equipment 24
grounding 22
packaging 23
transporting 23
workstation 23
H
headphone jack 5
J
jacks
audio-in 5
audio-out 5
headphone 5
microphone 5
K
keyboard/top cover
spare part numbers 14, 15
L
left-side component 5
light components 8
lights
camera 6
caps lock 8
components 8
mute 8
power 8
M
memory card reader 5
memory shield
removal 35
spare part number 17, 35
memory, product description 1
microphone
location 6
product description 2
microphone jack 5
model name 1
mute light 8
O
optical drive, product description 2
optical drive, spare part number 19
P
packaging guidelines 23
plastic parts, service considerations
20
ports
product description 2
USB 4, 5
Index 65
Page 74
power button 9
power connector 4
power connector cable
removal 40
spare part number 40
power cord
set requirements 62
spare part numbers 19
power light 8
power requirements, product
description
processor, product description 1
product description
audio 2
chipset 1
display panel 1
graphics 1
memory 1
microphone 2
optical drive 2
ports 2
power requirements 2
processors 1
product name 1
storage 1, 2
video 2
wireless 2
product name 1
R
rear speakers
removal 41
spare part number 41
right-side components 4
Rubber Foot Kit, spare part numbers
19
rubber foot strip
removal 26
spare part numbers 26
Rubber Kit, spare part numbers 18
S
Screw Kit, spare part number 19
service considerations
cables 21
connectors 21
plastic parts 20
solid-state drive
removal 29
spare part numbers 17, 29
2
speakers
locations 10
removal 32, 41
spare part numbers 16, 32, 41
storage, product description 1, 2
system board
removal 33
spare part numbers 16, 33
T
tools required 20
TouchPad
removal 43
spare part number 43
spare part numbers 16
TouchPad bracket
spare part number 16
TouchPad button 7
TouchPad cable
removal 42
spare part number 16, 42
TouchPad component 7
TouchPad zone 7
transporting guidelines 23
U
USB port 4, 5
USB port cover
spare part numbers 18
USB-to-Gigabit RJ45 adapter, spare
part number 19
USB–C-to-HDMI 2.0 adapter, spare
part number 19
USB–C-to-MultiPort hub, spare part
number 19
USB–C-to-RJ45 adapter, spare part
number 19
USB–C-to-USB–A dongle, spare part
number 19
USB–C-to-USB–A hub, spare part
number 19
USB–C-to-VGA adapter, spare part
number 19
V
video, product description 2
W
wireless antenna, location 6
wireless, product description 2
WLAN antenna, location 6
WLAN module
removal 30
spare part numbers 18, 30
workstation guidelines 23
66 Index
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