Hp Envy 13 User Manual
HP ENVY 13 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor
and used by Hewlett-Packard Company under
license. Intel and Core are trademarks of Intel
Corporation in the U.S. and other countries.
SD Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2018
Document Part Number: L18267-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 3
Locating hardware .................................................................................................................................................................... 3
Locating software ..................................................................................................................................................................... 3
Right side ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 5
Display ........................................................................................................................................................................................ 6
TouchPad ................................................................................................................................................................................... 7
Lights .......................................................................................................................................................................................... 8
Button ......................................................................................................................................................................................... 9
Bottom ..................................................................................................................................................................................... 10
3 Illustrated parts catalog ........................................................................................................................................................................ 11
Labels ....................................................................................................................................................................................... 11
Computer components ......................................................................................................................................................... 13
Miscellaneous parts ............................................................................................................................................................... 18
4 Removal and replacement preliminary requirements ..................................................................................................................... 20
Tools required ......................................................................................................................................................................... 20
Service considerations .......................................................................................................................................................... 20
Plastic parts ........................................................................................................................................................ 20
Cables and connectors ..................................................................................................................................... 21
Drive handling .................................................................................................................................................... 21
Grounding guidelines ............................................................................................................................................................. 22
Electrostatic discharge damage ...................................................................................................................... 22
Packaging and transporting guidelines ..................................................................................... 23
Workstation guidelines ............................................................................................ 23
5 Removal and replacement procedures .............................................................................................................................................. 25
Component replacement procedures ................................................................................................................................. 25
Bottom cover ...................................................................................................................................................... 26
Battery ................................................................................................................................................................. 27
Solid-state drive ................................................................................................................................................ 29
WLAN module .................................................................................................................................................... 29
Front speakers ................................................................................................................................................... 32
v
System board ..................................................................................................................................................... 33
Fan/heat sink assembly .................................................................................................................................... 36
Power connector cable ..................................................................................................................................... 32
Rear speakers .................................................................................................................................................... 32
TouchPad cable .................................................................................................................................................. 42
TouchPad ............................................................................................................................................................ 43
Display assembly ............................................................................................................................................... 45
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 48
Starting Setup Utility (BIOS) .................................................................................................................................................. 48
Updating Setup Utility (BIOS) ................................................................................................................................................ 48
Determining the BIOS version ......................................................................................................................... 48
Downloading a BIOS update ............................................................................................................................ 49
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 50
Downloading HP PC Hardware Diagnostics Windows ...................................................................................................... 51
Downloading the latest HP PC Hardware Diagnostics Windows version ................................................. 51
Downloading HP Hardware Diagnostics Windows by product name or number products only) ........ 51
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 51
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 52
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 52
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 53
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 53
Downloading HP PC Hardware Diagnostics UEFI by product name products only) .......... 53
Using Remote HP PC Hardware Diagnostics UEFI settings products only) ................................................................. 54
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 54
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 54
Downloading Remote HP PC Hardware Diagnostics UEFI by product name ...................... 54
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 55
8 Specications .......................................................................................................................................................................................... 56
9 Backing up, restoring, and recovering ................................................................................................................................................. 57
Using Windows tools ............................................................................................................................................................. 48
Creating HP Recovery media (select products only) ........................................................................................................ 57
Using HP Recovery Manager to create recovery media .............................................................................. 58
Before you begin ........................................................................................................................... 58
Creating the recovery media ....................................................................................................... 58
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 58
Restoring and recovery ......................................................................................................................................................... 59
vi
Restoring, resetting, and refreshing using Windows tools ......................................................................... 59
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 59
Recovering using HP Recovery Manager ....................................................................................................... 59
Recovering using the HP Recovery partition (select products only) ......................................................... 60
Recovering using HP Recovery media ............................................................................................................ 60
Changing the computer boot order ................................................................................................................ 60
Removing the HP Recovery partition (select products only) ...................................................................... 61
10 Power cord set requirements ............................................................................................................................................................ 62
Requirements for all countries ............................................................................................................................................ 62
Requirements for specic countries and regions ............................................................................................................. 62
11 Recycling ............................................................................................................................................................................................... 64
Index ............................................................................................................................................................................................................. 65
vii
viii
1 Product description
Category Description
Product Name HP ENVY 13 Laptop PC (model number 13-ah0xxx)
Processor ● Intel® Core™ i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, 15.0-
W)
● Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache, 15.0-W)
● Intel Core i3-8130U 2.20-GHz (turbo boost up to 3.40-GHz) dual core processor (2133-MHz
FSB, 4.0-MB L3 cache, 15.0-W)
Chipset Intel integrated soldered-on-circuit (SoC)
Graphics Discrete graphics: NVIDIA® N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics
subsystem with 2048-MB video memory
Internal graphics: Intel UHD 620 graphics subsystem
Panel ● 13.3-in, ultrahigh-denition (UHD) (3840×2160), BrightView, white light-emitting diode
(WLED), liquid crystal display (LCD), UWVA 72 340, eDP 1.3+PSR, ultraslim, TouchScreen display
assembly with narrow bezel
● 13.3-in, full high-denition (FHD) (1920×1080), BrightView, WLED, LCD, UWVA 72 300, eDP
1.3+PSR, ultraslim, TouchScreen display assembly with narrow bezel
● 13.3-in, UHD (3840×2160), BrightView, WLED, LCD, UWVA 72 340, eDP 1.3+PSR, ultraslim,
non-TouchScreen display assembly with narrow bezel
● 13.3-in, UHD (3840×2160), BrightView, WLED, LCD, UWVA 72 340, eDP+PSR, ultraslim, non-
TouchScreen display assembly with narrow bezel
● 13.3-in, FHD (1920×1080), BrightView, WLED, LCD, UWVA 72 300, eDP 1.3+PSR, ultraslim,
non-TouchScreen display assembly with narrow bezel
● 13.3-in, FHD (1920×1080), BrightView, WLED, LCD, UWVA 72 300, eDP+PSR, ultraslim, non-
TouchScreen display assembly with narrow bezel
● 13.3-in, FHD (1920×1080), AntiGlare, WLED, LCD, UWVA 72 300, eDP 1.3+PSR, ultraslim, non-
TouchScreen display assembly with privacy lter
Memory Supports LPDDR3 1.2-V IC 32-GB×32memory
Supports on-board system memory in the following congurations:
● 16-GB 2133
● 8-GB 2133
● 8-GB 1866
● 4-GB 1866
Storage Supports the following solid-state drives:
● 1-TB, 2280, peripheral component interconnect express (PCIe), non-volatile memory express
(NVMe) SuperSpeed (SS) solid-state drive with triple-level cell (TLC)
● 512-GB, M.2 2280, PCIe, NVMe, SS solid-state drive with TLC
● 512-GB, 2280, PCIe, NVMe solid-state drive
● 360-GB, 2280, PCIe, NVMe solid-state drive with TLC
1
Category Description
Storage (continued) ● 256-GB, 2280, PCIe, NVMe solid-state drive
● 256-GB, M.2 2280, PCIe, NVMe, SS solid-state drive with TLC
● 128-GB, M.2 2280-SATA3 solid-state drive with TLC
Optical drive External DVD+/-RW SM DL Drive
Audio and video Fixed (no tilt) integrated webcam, with LED
Dual array microphones
Quad Band&Olufsen speakers
Support for HP Audio Boost 2.0
Wireless Integrated wireless local area network (WLAN) options by way of on-board wireless module
Two built-in WLAN antennas
Compatible with Miracast-certied devices
WiFi SAR enabled in BIOS (available only on computer models equipped with the Windows 10
operating system)
Supports the following WLAN modules:
● Intel 9260 ac 2×2 + Bluetooth 5 M.2 2230 non-vPro PCI-e+USB world-wide with 2 antennas
● Intel D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e+USB world-wide with 2 antennas
● Realtek ac 2×2 + Bluetooth 4.2 LE M.2 2230 PCI-e+USB world-wide with 2 antennas
Ports ● Headphone/microphone combo jack
● HP Smart AC adapter
● MicroSD memory card reader
● USB 3.1 Gen1 Type A (2)
● USB 3.1 Gen1 Type C
Power requirements Supports a 4-cell, 53-WHr, 3.54-AHr, Li-ion battery
Supports the following AC adapters:
● 65-W HP Smart AC adapter non-PFC, EM, RC, 4.5-mm
● 65-W HP Smart AC adapter non-PFC, 4.5-mm, with mount
● 45-W HP Smart AC adapter non-PFC, 4.5-mm, with mount
2 Chapter 1 Product description
2 External component identication
The computer features top-rated components. This chapter provides details about these components, where
they are located, and how they work.
Locating hardware
To nd out what hardware is installed on the computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
A list displays all the devices installed on your computer.
Locating software
To nd out what software is installed on the computer:
▲ Select the Start button.
– or –
▲ Right-click the Start button, and then select Apps and Features.
Locating hardware 3
Right side
Item Component Description
(1) Fingerprint reader Allows a ngerprint logon to Windows, instead of a
(2) USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when
(3) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
password logon.
▲ To use the ngerprint reader, tap or swipe your nger on
the ngerprint reader.
the computer is o, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
charged.
● Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery
is charging.
● O: The battery is not charging.
(4) Power connector Connects an AC adapter.
4 Chapter 2 External component identication
Left side
Item Component Description
(1) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or
a headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(3) USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when
the computer is o, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(4) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
Left side 5
Display
Item Component Description
(1) Internal microphones Record sound.
(2) Camera Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
(3) Camera light On: One or more cameras are in use.
(4) WLAN antennas* Send and receive wireless signals to communicate with WLANs.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
6 Chapter 2 External component identication
TouchPad
Item Component Description
(1) TouchPad zone Reads nger gestures to move the pointer or activate items on
the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 7
Lights
Item Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
8 Chapter 2 External component identication
Button
Component Description
Power button ● When the computer is o, press the button to turn on
the computer.
● When the computer is in the Sleep state, press the button
briey to exit Sleep.
● When the computer is on and you want to lock the screen,
press the button until you see the sign-in screen appear.
Pressing the power button during screen-lock mode turns
o the computer.
● When the computer is on and you want to turn it o, press
and hold the button to lock the screen, and then continue
to press the button until the computer turns o.
Button 9
Bottom
Component Description
Speakers (2) Produce sound.
10 Chapter 2 External component identication
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Labels
The labels axed to the computer provide information that may be needed when troubleshooting system
problems or travelling internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Labels 11
Component
(1) Product name
(2) Model number
(3) Product number
(4) Serial number
(5) Warranty period
12 Chapter 3 Illustrated parts catalog
Computer components
Computer components 13
Item Component Spare part number
(1) 13.3-in. display assembly:
UHD, BrightView, TouchScreen display assembly in natural silver nish L19539-001
UHD, BrightView, TouchScreen display assembly in pale gold nish L19756-001
FHD, BrightView, TouchScreen display assembly in natural silver nish L19537-001
FHD, BrightView, TouchScreen display assembly in pale gold nish L19754-001
UHD, BrightView, ush glass, non-TouchScreen display assembly in natural silver nish L19534-001
UHD, BrightView, ush glass, non-TouchScreen display assembly in pale gold nish L19752-001
UHD, BrightView, non-TouchScreen display assembly in natural silver nish L19538-001
UHD, BrightView, non-TouchScreen display assembly in pale gold nish L19755-001
FHD, AntiGlare, non-TouchScreen display assembly with privacy lter in natural silver nish L19535-001
FHD, BrightView, ush glass, non-TouchScreen display assembly in natural silver nish L19533-001
FHD, BrightView, ush glass, non-TouchScreen display assembly in pale gold nish L19751-001
FHD, BrightView, non-TouchScreen display assembly in natural silver nish L19536-001
FHD, BrightView, non-TouchScreen display assembly in pale gold nish L19753-001
(2) Keyboard/top cover with backlight (includes backlight cable and keyboard cable):
In natural silver nish:
For use in Belgium L19540-A41
For use in Canada L19540-DB1
For use in the Czech Republic and Slovakia L19540-FL1
For use in Denmark, Finland, and Norway L19540-DH1
For use in France L19540-051
For use in Germany L19540-041
For use in Greece L19540-151
For use in Hungary L19540-211
For use in Israel L19540-BB1
For use in Italy L19540-061
For use in Japan L19540-291
For use in Latin America L19540-161
For use in the Netherlands L19540-B31
For use in Portugal L19540-131
For use in Russia L19540-251
For use in Saudi Arabia L19540-171
For use in Slovenia L19540-BA1
For use in South Korea L19540-AD1
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Spain L19540-071
For use in Switzerland L19540-BG1
For use in Taiwan L19540-AB1
For use in Thailand L19540-281
For use in Turkey L19540-141
For use in the United Kingdom L19540-031
For use in the United States L19540-001
In natural silver nish with privacy:
For use in Belgium L19542-A41
For use in Canada L19542-DB1
For use in the Czech Republic and Slovakia L19542-FL1
For use in Denmark, Finland, and Norway L19542-DH1
For use in France L19542-051
For use in Germany L19542-041
For use in Greece L19542-151
For use in Hungary L19542-211
For use in Israel L19542-BB1
For use in Italy L19542-061
For use in Japan L19542-291
For use in Latin America L19542-161
For use in the Netherlands L19542-B31
For use in Portugal L19542-131
For use in Russia L19542-251
For use in Saudi Arabia L19542-171
For use in Slovenia L19542-BA1
For use in South Korea L19542-AD1
For use in Spain L19542-071
For use in Switzerland L19542-BG1
For use in Taiwan L19542-AB1
For use in Thailand L19542-281
For use in Turkey L19542-141
For use in the United Kingdom L19542-031
For use in the United States L19542-001
In pale gold nish:
Computer components 15
Loading...