HP envy 13 Service Manual

HP ENVY 13

Maintenance and Service Guide

Document Part Number: 530626-001

September 2009

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2009 Document Part Number: 530626-001

Safety warning notice

WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly

on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

1 Product description

2 External component identification

Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

TouchPad and TouchPad buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

3 Illustrated parts catalog

Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Sequential part number listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Maintenance and Service Guide iv

Contents

4 Removal and replacement procedures

Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Grounding guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Component replacement procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Computer feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

Digital Media Slot board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

Speaker assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

Mass storage device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15

WLAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16

Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18

Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19

System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20

Power connector cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23

SATA cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24

RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25

Memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26

Fan/heat sink assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–27

5 Setup Utility (BIOS)

Starting Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Using Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Changing the language of Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Navigating and selecting in Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Displaying system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Restoring default settings in Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Exiting Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Updating the BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

v Maintenance and Service Guide

6 Specifications

Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

13.1-in HD+ display specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

13.1-in HD display specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive specifications . . . . . . . . . . . . . . . . . . . . . . . 6–5

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications. . . . . . . . . . . . . . . . . . . . 6–6

System DMA specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

System memory map specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

System interrupt specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

System I/O address specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

7 Screw listing

Phillips PM2.0×6.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

Phillips PM2.0×6.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

Phillips PM2.0×3.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

Phillips PM1.5×1.5 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

Phillips PM2.0×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

Phillips PM1.5×3.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

Phillips PM2.0×5.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9

Contents

8 Backup and recovery

Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3

Using Windows Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

Using system restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Recovering from the recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Maintenance and Service Guide vi

Contents

9 Connector pin assignments

Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

10Power cord set requirements

Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2

11Recycling

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Index

vii Maintenance and Service Guide

Product description

Category Description

Product name HP ENVY 13 Notebook PC

Processors Intel® Core™2 Duo SL9600 2.13-GHz processor, 6-MB L2 cache,

1066-MHz front side bus (FSB) Intel Core2 Duo SL9400 1.86-GHz processor, 6-MB L2 cache,

1066-MHz FSB Intel Core2 Duo SU9600 1.60-GHz processor, 3-MB L2 cache,

800-MHz FSB

Chipset Northbridge: Intel GS45 800-MHz FSB

Southbridge: Intel ICH-9M small form factor (SFF)

Graphics ATI™ Mobility Radeon HD 4330 (M92 LP-S2) Discrete PCI Express

Graphics with 512 MB of dedicated video memory (64M×16, 1.5V, 667 MHz, DDR3 @1333 MHz)

Supports ATI PowerXpress and switchable graphics solution

Mobile Intel GMA 4500 MHD Universal Memory Architecture (UMA) integrated with shared video memory (dynamically allocated) with the following graphics memory allocations:

■ Up to 1631 MB when total system memory is 4096 MB (on computer models equipped with a 64-bit operating system)

■ Up to 1181 MB when total system memory is 4096 MB (on computer models equipped with a 32-bit operating system)

■ Up to 669 MB when total system memory is 2048 MB (on all computer models)

(Continued)

Maintenance and Service Guide 1–1

Product description

Category Description

Panel 13.1-in AntiGlare, high-definition (HD)+, light-emitting diode (LED)

Memory 1-GB main system memory included on system board

Mass storage devices Supports either 8-mm SATA 1.8-in hard drives or solid-state drives

Optical drive External USB support for the following:

display assembly

13.1-in AntiGlare, HD, LED display assembly

16 × 9 wide aspect ratio Supports privacy filter Includes 2 wireless local-area network (WLAN) antennas

One memory module slot (not customer accessible/upgradeable), supports up to 4-GB memory (5-GB total system memory)

Supports DDR3, 1066-MHz memory

Supports HP ProtectSmart Hard Drive Protection Supports 160-GB solid-state drive Supports the following hard drive configurations:

■ 250-GB, 5400-rpm

■ 160-GB, 5400-rpm

■ 120-GB, 5400-rpm

■ Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive

with LightScribe

■ DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe

Microphone 2 integrated omnidirectional digital microphones

Microphone jack

Webcam Low-light VGA camera

Fixed (no tilt) Activity light 640 × 480 by 24 frames per second

(Continued)

1–2 Maintenance and Service Guide

Product description

Category Description

Audio HD audio

SRS logo requirement Dolby Home Theater technology Supports Microsoft Premium requirements HDX-branded stereo speakers Headphone jack

Modem High-speed 56K data/fax modem

Modem cable not included Supports no-modem option

Ethernet Marvell 88E8072-B1 10/100/1000 Ethernet

S3/S5 wake on LAN (AC mode only) Ethernet cable not included

Power requirements 65-W PAW AC adapter with localized cable plug support

Battery options:

■ 6-cell, 2.80-Ah (62-Wh) Li-ion battery

■ 4-cell, 2.80-Ah (41-Wh) Li-ion battery

Wireless Integrated WLAN options by way of wireless module

2 wireless antennas built into display assembly Supports no-WLAN option Support for the following WLAN formats:

■ Intel WiFi Link 5100 802.11 a/b/g/n

■ Intel WiFi Link 5100 802.11 a/b/g/n with Bluetooth®

■ Intel WiFi Link 5100 802.11 a/b/g

■ Intel WiFi Link 5100 802.11 a/b/g with Bluetooth

External media cards Digital Media Slot

Supports the following digital card formats:

■ MultiMediaCard

■ MultiMediaCard Plus

■ Secure Digital (SD) Memory Card

■ SD High Capacity Memory Card

(Continued)

Maintenance and Service Guide 1–3

Product description

Category Description

Ports High-definition multimedia interface (HDMI) v1.3b supporting 1080p

Keyboard/ pointing devices

Serviceability AC adapter

Security Security cable slot with adapter

Operating system Preinstalled:

with HDCP key (HDMI-to-VGA adapter included) Headphone/microphone combo jack (stereo, supports jack detection

per Microsoft Premium requirements) USB 2.0 ports (2, each capable of driving an external optical drive) AC adapter plug

Full-size 13.0-in painted keyboard TouchPad with gesture support (media “M,” scroll, pinch, zoom) Taps enabled by default

Battery (system) External optical drive

■ Microsoft® Windows® 7 Home Premium 64

■ Microsoft Windows 7 Home Professional 64

■ Configurable Linux embedded

1–4 Maintenance and Service Guide

Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models.

Top components

Display components

External component identification

Item Component Description

(1) Wireless antennas (2) Send and receive signals from one or more wireless devices. These antennas

are not visible from the outside of the computer. To see wireless regulatory notices, refer to the section of the

Safety and Environmental Notices

These notices are located in Help and Support.

For optimal transmission, keep the areas immediately around the

✎

antennas free from obstructions.

(2) Internal microphones (2) Record sound.

(3) Webcam Records video and captures still photographs.

(4) Webcam light On: The webcam is in use.

(5) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power

is on.

The internal display switch is not visible from the outside of the

✎

computer.

Maintenance and Service Guide 2–1

that applies to your country or region.

Regulatory,

External component identification

Button

Component Description

Power button ■ When the computer is off, press the button to turn on the computer.

■ When the computer is on, press the button briefly to initiate Sleep.

■ When the computer is in the Sleep state, press the button briefly to

exit Sleep.

■ When the computer is in Hibernation, press the button briefly to exit Hibernation.

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start > Control Panel > System and Security > Power Options.

2–2 Maintenance and Service Guide

Keys

External component identification

Item Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in combination with

an arrow key or the esc key.

(3) Windows logo key Displays the Windows Start menu.

(4) Windows applications key Displays a shortcut menu for items beneath the cursor.

(5) Action keys Execute frequently used system functions.

Maintenance and Service Guide 2–3

External component identification

Lights

Item Component Description

(1) Caps lock light White: Caps lock is on.

(2) Power light ■ White: The computer is on.

■ Blinking white: The computer is in the Sleep state.

■ Off: The computer is off or in Hibernation.

(3) Wireless light ■ Off: An integrated wireless device, such as a WLAN device and/or a

Bluetooth device, is on.

Wireless devices are enabled at the factory.

✎

■ Amber: All wireless devices are off.

(4) Mute light Amber: Computer sound is off.

(5) TouchPad light ■ Amber: The TouchPad is off.

■ Off: The TouchPad is on.

2–4 Maintenance and Service Guide

TouchPad and TouchPad buttons

External component identification

Item Component Description

(1) TouchPad on/off button Turns the TouchPad on and off. Lightly press the button and hold for

2 seconds to turn the TouchPad on and off.

(2) TouchPad* Moves the pointer and selects or activates items on the screen.

(3) Left TouchPad button* Functions like the left button on an external mouse.

(4) Right TouchPad button* Functions like the right button on an external mouse.

*This table describes factory settings. To view and change pointing device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings.

Maintenance and Service Guide 2–5

External component identification

Front components

Component Description

Speakers (2) Produce sound.

Left-side components

Item Component Description

(1) Vent Enables airflow to cool internal components.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(2) Power connector Connects an AC adapter.

(3) Battery light ■ Off: The computer is running on battery power.

■ Blinking amber: The battery has reached a low battery level, a critical battery level, or there is a battery error.

■ Amber: A battery is charging.

■ White: The computer is connected to external power and the battery is

fully charged.

(4) Digital Media Slot Supports the following digital card formats:

■ MultiMediaCard

■ MultiMediaCard Plus

■ Secure Digital Memory Card

■ Secure Digital High Capacity Memory Card

2–6 Maintenance and Service Guide

Right-side components

Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) Drive light ■ Blinking white: The hard drive is being accessed.

External component identification

The security cable is designed to act as a deterrent, but it may not

✎

prevent the computer from being mishandled or stolen.

■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive.

(3) Audio-out (headphone) jack/Audio-in

(microphone) jack

(4) USB ports (2) Connect optional USB devices.

(5) HDMI port Connects an optional video or audio device, such as a high-definition

(6) Vent Enables airflow to cool internal components.

Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

When a device is connected to the jack, the device speakers

✎

are disabled.

television, or any compatible digital or audio component.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Maintenance and Service Guide 2–7

External component identification

Bottom components

Item Component Description

(1) Vents (3) Enable airflow to cool internal components.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(2) Accessory battery connector Connects an optional accessory battery.

(3) Battery release latch Releases the battery from the battery bay.

(4) Battery bay Holds the battery.

The battery is preinstalled in the battery bay at the factory.

✎

2–8 Maintenance and Service Guide

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Illustrated parts catalog

Maintenance and Service Guide 3–1

Illustrated parts catalog

Item Component Description

(1) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

(2) Product name This is the product name affixed to the front of the computer.

(3) Model description This is the alphanumeric identifier used to locate documents,

(4) Warranty period This number describes the duration (in years) of the warranty

(5) Part number/Product number (p/n) This number provides specific information about the product’s

drivers, and support for the computer.

period for the computer.

hardware components. The part number helps a service technician determine what components and parts are needed.

3–2 Maintenance and Service Guide

Computer major components

Illustrated parts catalog

Maintenance and Service Guide 3–3

Illustrated parts catalog

Item Description Spare part number

(1) 13.1-in, AntiGlare, LED display assembly (includes webcam module and cable, microphone and cable,

2 WLAN antenna transceivers and cables, nameplate, and logo):

High-definition+ (1600 × 900) display assembly 538320-001

High-definition (1366 × 768) display assembly 538319-001

(2) Top cover (includes TouchPad board, TouchPad bracket, and TouchPad cable) 538343-001

(3) Keyboard (includes keyboard cable):

For use in Brazil 538308-201

For use in Denmark, Finland, and Norway 538308-DH1

For use in France 538308-051

For use in French Canada 538308-121

For use in Germany 538308-041

For use in Italy 538308-061

For use in Latin America 538308-161

For use in the Netherlands 538308-B31

For use in Russia 538308-251

For use in Saudi Arabia 538308-171

For use in South Korea 538308-AD1

For use in Spain 538308-071

For use in the United Kingdom and Singapore 538308-031

For use in the United States 538308-001

(4) Power connector cable 538338-001

(5) System board (includes replacement thermal material):

SL9600 system board equipped with an Intel Core2 Duo 2.13-GHz processor (1066-MHz FSB and 6-MB L2 cache)

SL9400 system board equipped with an Intel Core2 Duo 1.86-GHz processor (1066-MHz FSB and 6-MB L2 cache)

SU9600 system board equipped with an Intel Core2 Duo 1.60-GHz processor (800-MHz FSB and 3-MB L2 cache)

(6) WLAN module:

Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Herzegovina, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China, Peru, the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam

538317-001

538316-001

577100-001

506678-001

(Continued)

3–4 Maintenance and Service Guide

Illustrated parts catalog

Item Description Spare part number

(6) WLAN module

Intel WiFi Link 5100 802.11a/b/g WLAN module for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Herzegovina, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China, Peru, the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam

(7) Mass storage device:

Hard drive (includes rubber isolator):

■ 250-GB, 5400-rpm 538327-001

■ 160-GB, 5400-rpm 538326-001

■ 120-GB, 5400-rpm 538325-001

160-GB solid-state drive (includes rubber isolator) 538329-001

Hard Drive Mounting Kit, includes: 538330-001

(continued)

506680-001

(8a) Mass storage device bracket

(8b) Mass storage device rubber isolator

Solid-state Drive Mounting Kit (not illustrated, includes mass storage device bracket and

mass storage device rubber isolator)

(9) SATA cable 538347-001

(10) Digital Media Slot board (includes cable) 538337-001

(11) Fan/heat sink assembly (includes replacement thermal material) 538340-001

(12) Bluetooth module 537921-001

(13) Bluetooth module cable 538339-001

(14) Speaker assembly 538342-001

(15) RTC battery (includes double-sided tape) 538345-001

(16) Memory module (1066-MHz, DDR3):

4096-MB 538323-001

2048-MB 538322-001

1024-MB 538321-001

(17) Base enclosure (includes 3 rubber feet) 538336-001

Rubber Feet Kit (not illustrated, includes 4 rubber feet) 538346-001

(18) Battery (includes one rubber foot):

538331-001

6-cell, 2.80-Ah (62-Wh) Li-ion battery 538335-001

4-cell, 2.80-Ah (41-Wh) Li-ion battery 538334-001

Maintenance and Service Guide 3–5

Illustrated parts catalog

Mass storage devices

Item Description Spare part number

(1) Hard drive (includes rubber isolator):

250-GB, 5400-rpm hard drive 538327-001

160-GB, 5400-rpm hard drive 538326-001

120-GB, 5400-rpm hard drive 538325-001

Hard Drive Mounting Kit (not illustrated, includes mass storage device bracket and mass storage device rubber isolator)

(2) 160-GB solid-state drive (includes rubber isolator) 538329-001

Solid-state Drive Mounting Kit (not illustrated, includes mass storage device

bracket and mass storage device rubber isolator)

(3) External optical drive:

Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive with LightScribe 538333-001

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 538332-001

538330-001

538331-001

3–6 Maintenance and Service Guide

Miscellaneous parts

Description Spare part number

AC adapter:

65-W PFC HP Smart Adapter 530608-001

65-W HDX HP Smart Adapter 576129-001

HDMI-to-VGA adapter 530607-001

Power cord:

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-201

For use in Europe, the Middle East, and Africa 490371-021

For use in India 490371-D61

For use in Italy 490371-061

For use in the People’s Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

Illustrated parts catalog

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in the United Kingdom and Singapore 490371-031

For use in North America 490371-001

RJ45-to-USB adapter 539614-001

Screw Kit:

Phillips PM2.0×6.0 screw Phillips PM2.0×5.0 screw Phillips PM2.0×4.0 screw Phillips PM2.0×3.0 screw Phillips PM2.0×2.0 broadhead screw Phillips PM1.5×3.0 screw Phillips PM1.5×1.5 screw

538341-001

Maintenance and Service Guide 3–7

Illustrated parts catalog

Sequential part number listing

Spare part number Description

490371-001 Power cord for use in North America

490371-011 Power cord for use in Australia

490371-021 Power cord for use in Europe, the Middle East, and Africa

490371-031 Power cord for use in the United Kingdom and Singapore

490371-061 Power cord for use in Italy

490371-111 Power cord for use in Switzerland

490371-201 Power cord for use in Brazil

490371-AA1 Power cord for use in the People’s Republic of China

490371-AB1 Power cord for use in Taiwan

490371-AD1 Power cord for use in South Korea

490371-AR1 Power cord for use in South Africa

490371-D01 Power cord for use in Argentina

490371-D61 Power cord for use in India

506678-001 Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in Andorra, Antigua and Barbuda,

Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Herzegovina, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China, Peru, the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam

506680-001 Intel WiFi Link 5100 802.11a/b/g WLAN module for use in Andorra, Antigua and Barbuda, Argentina,

Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Herzegovina, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China, Peru, the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam

(Continued)

3–8 Maintenance and Service Guide

Illustrated parts catalog

Spare part number Description

530607-001 HDMI-to-VGA adapter

530608-001 65-W PFC HP Smart Adapter

537921-001 Bluetooth module

The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth

✎

module cable is available using spare part number 538339-001.

538308-001 Keyboard for use in the United States (includes keyboard cable)

538308-031 Keyboard for use in the United Kingdom and Singapore (includes keyboard cable)

538308-041 Keyboard for use in Germany (includes keyboard cable)

538308-051 Keyboard for use in France (includes keyboard cable)

538308-061 Keyboard for use in Italy (includes keyboard cable)

538308-071 Keyboard for use in Spain (includes keyboard cable)

538308-121 Keyboard for use in French Canada (includes keyboard cable)

538308-161 Keyboard for use in Latin America (includes keyboard cable)

538308-171 Keyboard for use in Saudi Arabia (includes keyboard cable)

538308-201 Keyboard for use in Brazil (includes keyboard cable)

538308-251 Keyboard for use in Russia (includes keyboard cable)

538308-AD1 Keyboard for use in South Korea (includes keyboard cable)

538308-B31 Keyboard for use in the Netherlands (includes keyboard cable)

538308-DH1 Keyboard for use in Denmark, Finland, and Norway (includes keyboard cable)

538316-001 SL9400 system board equipped with an Intel Core2 Duo 1.86-GHz processor (1066-MHz FSB and

6-MB L2 cache, includes replacement thermal material)

538317-001 SL9600 system board equipped with an Intel Core2 Duo 2.13-GHz processor (1066-MHz FSB and

6-MB L2 cache, includes replacement thermal material)

538319-001 13.1-in, AntiGlare, LED high-definition (1366 × 768) display assembly (includes webcam module and

cable, microphone and cable, 2 WLAN antenna transceivers and cables, nameplate, and logo)

538320-001 13.1-in, AntiGlare, LED high-definition+ (1600 × 900) display assembly (includes webcam module

and cable, microphone and cable, 2 WLAN antenna transceivers and cables, nameplate, and logo)

538321-001 1024-MB memory module (1066-MHz, DDR3)

538322-001 2048-MB memory module (1066-MHz, DDR3)

538323-001 4096-MB memory module (1066-MHz, DDR3)

538325-001 120-GB, 5400-rpm hard drive (includes rubber isolator)

538326-001 160-GB, 5400-rpm hard drive (includes rubber isolator)

538327-001 250-GB, 5400-rpm hard drive (includes rubber isolator)

538329-001 160-GB solid-state drive (includes rubber isolator)

(Continued)

Maintenance and Service Guide 3–9

Illustrated parts catalog

Spare part number Description

538330-001 Hard Drive Mounting Kit (includes mass storage device bracket and mass storage device

538331-001 Solid-state Drive Mounting Kit (includes mass storage device bracket and mass storage device

538332-001 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe

538333-001 Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive with LightScribe

538334-001 4-cell, 2.80-Ah (41-Wh) Li-ion battery (includes one rubber foot)

538335-001 6-cell, 2.80-Ah (62-Wh) Li-ion battery (includes one rubber foot)

538336-001 Base enclosure (includes 3 rubber feet)

538337-001 Digital Media Slot board (includes cable)

538338-001 Power connector cable

538339-001 Bluetooth module cable

538340-001 Fan/heat sink assembly (includes replacement thermal material)

538341-001 Screw Kit

538342-001 Speaker assembly

rubber isolator)

538343-001 Top cover (includes TouchPad board, TouchPad bracket, and TouchPad cable)

538345-001 RTC battery (includes double-sided tape)

538346-001 Rubber Feet Kit (includes 4 rubber feet)

538347-001 SATA cable

539614-001 RJ45-to-USB adapter

576129-001 65-W HDX HP Smart Adapter

577100-001 SU9600 system board equipped with an Intel Core2 Duo 1.60-GHz processor (800-MHz FSB and

3-MB L2 cache, includes replacement thermal material)

3–10 Maintenance and Service Guide

Removal and replacement procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

■ Flat-bladed screwdriver

■ Phillips P1, P0, and P00 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

As you remove each subassembly from the computer, place the subassembly (and all accompanying screws)

✎

away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the

plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly

process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Maintenance and Service Guide 4–1

Removal and replacement procedures

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer,

damage to a drive, or loss of information, observe these precautions:

■ Before removing or inserting a mass storage device, shut down the computer.

■ Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid

touching the connector.

■ Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

■ Handle drives on surfaces covered with at least one inch of shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a mass storage device, an optical drive, or a diskette drive, place it in a static-proof bag.

■ Avoid exposing a mass storage device to products that have magnetic fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or liquids.

■ If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging

and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and may work perfectly throughout a normal cycle. Or, the device may function normally for a while, and then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe

these precautions:

■ Keep components in their electrostatic-safe containers until you are ready to install them.

■ Use nonmagnetic tools.

■ Before touching an electronic component, discharge static electricity by using the guidelines described in

this section.

■ Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

■ If you remove a component, place it in an electrostatic-safe container.

4–2 Maintenance and Service Guide

Removal and replacement procedures

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

■ Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

■ Keep ESD-sensitive parts in their containers until they arrive at static-free workstations.

■ Place items on a grounded surface before removing them from their containers.

■ Always be properly grounded when touching a component or assembly.

■ Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment

used for moving materials is wired to ground, and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Maintenance and Service Guide 4–3

Removal and replacement procedures

Workstation guidelines

Follow these workstation grounding guidelines:

■ Cover the workstation with approved static-shielding material.

■ Use a wrist strap connected to a properly grounded work surface, and use properly grounded tools and

equipment.

■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

■ When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

■ Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

■ Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items

only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a

minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

■ When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at

standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

■ Antistatic tape

■ Antistatic smocks, aprons, and sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Nonconductive foam

■ Conductive tabletop workstations with ground cords of one megohm resistance

■ Static-dissipative tables or floor mats with hard ties to the ground

■ Field service kits

■ Static awareness labels

■ Material-handling packages

■ Nonconductive plastic bags, tubes, or boxes

■ Metal tote boxes

■ Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

4–4 Maintenance and Service Guide

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Removal and replacement procedures

Item Component Description

(1) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

(2) Product name This is the product name affixed to the front of the computer.

(3) Model description This is the alphanumeric identifier used to locate documents,

drivers, and support for the computer.

(4) Warranty period This number describes the duration (in years) of the warranty

period for the computer.

(5) Part number/Product number (p/n) This number provides specific information about the product’s

hardware components. The part number helps a service technician determine what components and parts are needed.

Maintenance and Service Guide 4–5

Removal and replacement procedures

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 78 screws, in 7 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Computer feet

The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 538346-001. There are 4 rubber feet that attach to the base enclosure and battery in the locations shown in the following illustration.

4–6 Maintenance and Service Guide

Battery

✎

Removal and replacement procedures

The battery spare part kit includes one rubber foot.

Description Spare part number

6-cell, 2.80-Ah (62-Wh) Li-ion battery 538335-001

4-cell, 2.80-Ah (41-Wh) Li-ion battery 538334-001

Before removing the battery, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

Remove the battery:

1. Close the display and turn the computer upside down on a flat surface.

2. Slide the battery release latch 1 to release the battery.

The battery release latch automatically returns to its original position.

✎

3. Remove the battery 2 by lifting the front edge of the battery.

4. Remove the battery.

Install the battery by inserting it into the battery bay, and then press down until you hear a click.

Maintenance and Service Guide 4–7

Removal and replacement procedures

Top cover

Description Spare part number

Top cover (includes TouchPad board, TouchPad bracket, and TouchPad cable) 538343-001

Before removing the top cover, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

Remove the top cover:

1. Remove the following components:

❏ Three rubber feet 1

❏ Three Phillips PM2.0×6.0 screws 2

❏ Six Phillips PM2.0×3.0 screws 3

2. Turn the computer right-side up, with the front toward you.

4–8 Maintenance and Service Guide

Removal and replacement procedures

3. Release the top cover by lifting the front edge 1 until it rests at an angle.

4. Disconnect the TouchPad cable 2 from the low insertion force (LIF) connector on the system board.

5. Release the zero insertion force (ZIF) connector 3 to which the keyboard cable is attached, and then disconnect the keyboard cable 4 from the system board.

6. Remove the top cover 5.

Reverse this procedure to install the top cover.

Maintenance and Service Guide 4–9

Removal and replacement procedures

Keyboard

The keyboard spare part kit includes a keyboard cable.

✎

Keyboard for use in country or region Spare part number

Brazil 538308-201 The Netherlands 538308-B31

Denmark, Finland, and Norway 538308-DH1 Russia 538308-251

France 538308-051 Saudi Arabia 538308-171

French Canada 538308-121 South Korea 538308-AD1

Germany 538308-041 Spain 538308-071

Italy 538308-061 The United Kingdom and Singapore 538308-031

Latin America 538308-161 The United States 538308-001

Keyboard for use in country or region Spare part number

Before removing the keyboard, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the top cover (see “Top cover” on page 4-8).

Remove the keyboard:

1. Turn the top cover upside down, with the front toward you.

2. Remove the Mylar shield from the back of the keyboard.

4–10 Maintenance and Service Guide

Removal and replacement procedures

3. Remove the 45 Phillips PM1.5×1.5 screws that secure the keyboard to the top cover.

4. Remove the keyboard.

Reverse this procedure to install the keyboard.

Maintenance and Service Guide 4–11

Removal and replacement procedures

Digital Media Slot board

Description Spare part number

Digital Media Slot board (includes cable) 538337-001

Before removing the Digital Media Slot board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the top cover (see “Top cover” on page 4-8).

Remove the Digital Media Slot board:

1. Disconnect the Digital Media Slot board cable 1 from the system board.

2. Remove the Digital Media Slot board cable from the clip 2 built into the power connector bracket.

3. Remove the three Phillips PM2.0×4.0 screws 3 that secure the Digital Media Slot board to the base enclosure.

4. Release the Digital Media Slot board by lifting the front edge 4 of the board until it rests at an angle.

5. Remove the Digital Media Slot board 5 by sliding it away from the computer at an angle.

Reverse this procedure to install the Digital Media Slot board.

4–12 Maintenance and Service Guide

Speaker assembly

Description Spare part number

Speaker assembly 538342-001

Before removing the speaker assembly, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the top cover (see “Top cover” on page 4-8).

Remove the speaker assembly:

1. Remove the Phillips PM1.5×3.0 screw 1 that secures the mass storage device bracket to the base enclosure. The mass storage device bracket is included in the Hard Drive Mounting Kit, spare part number 538330-001, and the Solid-state Drive Mounting Kit, spare part number 538331-001.

2. Release the mass storage device bracket 2 by lifting the right side of the bracket until it rests at an angle.

Removal and replacement procedures

3. Remove the mass storage device bracket 3.

Maintenance and Service Guide 4–13

Removal and replacement procedures

4. Disconnect the speaker assembly cable 1 from the system board.

5. Release the speaker assembly cable 2 from the clips and routing channel built into the base enclosure.

6. Remove the two Phillips PM2.0×5.0 screws 3 that secure the speaker assembly to the base enclosure.

7. Remove the speaker assembly 4.

Reverse this procedure to install the speaker assembly.

4–14 Maintenance and Service Guide

Mass storage device

The mass storage spare part kit includes a rubber isolator.

✎

Description Spare part number

Hard drive:

■ 250-GB, 5400-rpm hard drive 538327-001

■ 160-GB, 5400-rpm hard drive 538326-001

■ 120-GB, 5400-rpm hard drive 538325-001

160-GB solid-state drive 538329-001

Before removing the mass storage device, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

Removal and replacement procedures

5. Remove the top cover (see “Top cover” on page 4-8).

6. Remove the mass storage device bracket (see “Speaker assembly” on page 4-13).

Remove the mass storage device:

1. Release the mass storage device 1 by lifting it as far as the mass storage device cable allows.

2. Disconnect the mass storage device cable 2 from the mass storage device.

3. Remove the mass storage device.

Reverse this procedure to install the mass storage device.

Maintenance and Service Guide 4–15

Removal and replacement procedures

WLAN module

Description Spare part number

506678-001

506680-001

Before removing the WLAN module, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the top cover (see “Top cover” on page 4-8).

4–16 Maintenance and Service Guide

Removal and replacement procedures

Remove the WLAN module:

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the

computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

1. Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module.

The black WLAN antenna cable is connected to the WLAN module “Main” terminal. The white WLAN

✎

antenna cable is connected to the WLAN module “Aux” terminal.

2. Remove the two Phillips PM2.0×4.0 screws 2 that secure the WLAN module to the system board. (The WLAN module tilts up.)

3. Remove the WLAN module 3 by pulling it away from the slot at an angle.

WLAN modules are designed with a notch 4 to prevent incorrect insertion of the WLAN module into

✎

the WLAN module slot.

Reverse this procedure to install the WLAN module.

Maintenance and Service Guide 4–17

Removal and replacement procedures

Bluetooth module

The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is

✎

available using spare part number 538339-001.

Description Spare part number

Bluetooth module 537921-001

Before removing the Bluetooth module, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the top cover (see “Top cover” on page 4-8).

Remove the Bluetooth module:

1. Release the Bluetooth module 1 by lifting it as far as the Bluetooth module cable allows.

2. Disconnect the Bluetooth module cable 2 from the system board.

3. Remove the Bluetooth module.

Reverse this procedure to install the Bluetooth module.

4–18 Maintenance and Service Guide

Display assembly

The display assembly spare part kit includes a webcam module and cable, microphone and cable, 2 WLAN

✎

antenna transceivers and cables, nameplate, and logo.

Description Spare part number

13.1-in, AntiGlare, LED high-definition+ (1600 × 900) display assembly 538320-001

13.1-in, AntiGlare, LED high-definition (1366 × 768) display assembly 538319-001

Before removing the display assembly, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the top cover (see “Top cover” on page 4-8).

Remove the display assembly:

Removal and replacement procedures

CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can

result in damage to the display assembly and other computer components.

1. Disconnect the display panel cable 1 from the system board.

2. Remove the wireless antenna cables from the rubber clips 2 built into the system board.

3. Remove the two Phillips PM2.0×5.0 screws 3 that secure the display assembly to the computer.

4. Lift the display assembly 4 straight up and remove it.

Reverse this procedure to install the display assembly.

Maintenance and Service Guide 4–19

Removal and replacement procedures

System board

The system board spare part kit includes replacement thermal material.

✎

Description Spare part number

SL9600 system board equipped with an Intel Core2 Duo 2.13-GHz processor (1066-MHz FSB and 6-MB L2 cache)

538317-001

SL9400 system board equipped with an Intel Core2 Duo 1.86-GHz processor (1066-MHz FSB and 6-MB L2 cache)

SU9600 system board equipped with an Intel Core2 Duo 1.60-GHz processor (800-MHz FSB and 3-MB L2 cache)

538316-001

577100-001

Before removing the system board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the top cover (see “Top cover” on page 4-8).

6. Disconnect the following cables from the system board:

a. Digital Media Slot board cable (see “Digital Media Slot board” on page 4-12)

b. Speaker assembly cable (see “Speaker assembly” on page 4-13)

c. Bluetooth module cable (see “Bluetooth module” on page 4-18)

7. Disconnect the mass storage device cable from the mass storage device (see “Mass storage device” on

page 4-15).

8. Remove the WLAN module (see “WLAN module” on page 4-16).

When replacing the system board, be sure that the following additional components are removed from the defective system board and installed on the replacement system board:

■ Power connector cable (see “Power connector cable” on page 4-23)

■ SATA cable (see “SATA cable” on page 4-24)

■ RTC battery (see “RTC battery” on page 4-25)

■ Memory module (see “Memory module” on page 4-26)

■ Fan/heat sink assembly (see “Fan/heat sink assembly” on page 4-27)

4–20 Maintenance and Service Guide

Removal and replacement procedures

Remove the system board:

1. Remove the Phillips PM1.5×3.0 screw 1 that secures the power connector bracket to the base enclosure.

2. Remove the power connector bracket 2.

3. Release the power connector 3 from the clip built into the base enclosure.

4. Disconnect the display panel cable 4 from the system board.

5. Remove the wireless antenna cables from the rubber clips 5 built into the system board.

6. Remove the five Phillips PM2.0×4.0 screws 1 and the two Phillips PM2.0×6.0 screws 2 that secure the system board to the base enclosure.

Maintenance and Service Guide 4–21

Removal and replacement procedures

7. Lift the left side of the system board 1 until it rests at an angle.

8. Remove the system board 2 by sliding it up and to the left at an angle.

Reverse this procedure to install the system board.

4–22 Maintenance and Service Guide

Power connector cable

Description Spare part number

Power connector cable 538338-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the top cover (see “Top cover” on page 4-8).

6. Remove the system board (see “System board” on page 4-20).

Remove the power connector cable:

1. Turn the system board upside down, with the rear toward you.

2. Disconnect the power connector cable 1 from the system board.

Removal and replacement procedures

3. Remove the power connector cable 2.

Reverse this procedure to install the power connector cable.

Maintenance and Service Guide 4–23

Removal and replacement procedures

SATA cable

Description Spare part number

SATA cable 538347-001

Before removing the SATA cable, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the top cover (see “Top cover” on page 4-8).

6. Remove the system board (see “System board” on page 4-20).

Remove the SATA cable:

1. Turn the system board upside down, with the rear toward you.

2. Disconnect the SATA cable 1 from the system board.

3. Remove the SATA cable 2.

Reverse this procedure to install the SATA cable.

4–24 Maintenance and Service Guide

RTC battery

Description Spare part number

RTC battery (includes double-sided tape) 538345-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the top cover (see “Top cover” on page 4-8).

6. Remove the system board (see “System board” on page 4-20).

Remove the RTC battery:

1. Disconnect the RTC battery cable 1 from the system board.

2. Detach the RTC battery 2 from the system board. (The RTC battery is attached to the system board with double-sided tape.)

Removal and replacement procedures

3. Remove the RTC battery.

Reverse this procedure to install the RTC battery.

Maintenance and Service Guide 4–25

Removal and replacement procedures

Memory module

Description Spare part number

4096-MB memory module (1066-MHz, DDR3) 538323-001

2048-MB memory module (1066-MHz, DDR3) 538322-001

1024-MB memory module (1066-MHz, DDR3) 538321-001

Before removing the memory module, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the top cover (see “Top cover” on page 4-8).

6. Remove the system board (see “System board” on page 4-20).

Remove the memory module:

1. Turn the system board upside down, with the rear toward you.

2. Pull away the retention clips 1 on each side of the memory module to release the memory module. (The memory module tilts up.)

CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch the components on the memory

module.

3. Grasp the edge of the memory module 2, and gently pull it out of the memory module slot.

Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory

✎

module slot.

Reverse this procedure to install a memory module.

4–26 Maintenance and Service Guide

Fan/heat sink assembly

Description Spare part number

Fan/heat sink assembly (includes replacement thermal material) 538340-001

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the top cover (see “Top cover” on page 4-8).

6. Remove the system board (see “System board” on page 4-20).

Remove the fan/heat sink assembly:

1. Disconnect the fan cable from the system board.

Removal and replacement procedures

2. Turn the system board upside down, with the rear toward you.

Maintenance and Service Guide 4–27

Removal and replacement procedures

3. Disconnect the fan cable 1.

4. Following the 1, 2, 3, 4, 5, 6 sequence stamped into the fan/heat sink assembly, remove the six Phillips PM1.5×3.0 screws 2 that secure the fan/heat sink assembly to the system board.

5. Remove the fan/heat sink assembly 3.

Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and

✎

system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it.

The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system

✎

board each time the fan/heat sink assembly is removed:

■ Thermal paste is used on the processor 1 and the fan/heat sink assembly section 2 that services it.

■ Thermal pads are used on the Northbridge chip 3 and the fan/heat sink assembly section 4 that services it.

■ Thermal pads are used on the video chip 5 and the fan/heat sink assembly section 6 that services it.

Replacement thermal material is included with all system board and fan/heat sink assembly spare part kits.

Reverse this procedure to install the fan/heat sink assembly.

4–28 Maintenance and Service Guide

Starting Setup Utility

Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working.

The utility reports information about the computer and provides settings for startup, security, and other preferences.

To start Setup Utility:

» Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”

message is displayed in the lower-left corner of the screen, press

– or –

1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press

2. When the Startup Menu is displayed, press

Using Setup Utility

Setup Utility (BIOS)

f10.

esc.

f10.

Changing the language of Setup Utility

The following procedure explains how to change the language of Setup Utility. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2.

1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press

– or –

Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press press

f10.

2. Use the arrow keys to select System Configuration > Language, and then press

3. Use the arrow keys to select a language, and then press

4. When a confirmation prompt with your language selected is displayed, press

5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then

enter.

press

Your change goes into effect immediately.

f10.

esc. When the Startup Menu is displayed,

enter.

Maintenance and Service Guide 5–1

Setup Utility (BIOS)

Navigating and selecting in Setup Utility

Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke.

■ To choose a menu or a menu item, use the arrow keys.

■ To choose an item in a list or to toggle a field, for example an Enable/Disable field, use either the arrow keys

f5 or f6.

■ To select an item, press enter.

■ To close a text box or return to the menu display, press esc.

■ To display additional navigation and selection information while Setup Utility is open, press f1.

Displaying system information

The following procedure explains how to display system information in Setup Utility. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2.

1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press

– or –

Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press press

f10.

2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed.

3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press

enter.

f10.

esc. When the Startup Menu is displayed,

Restoring default settings in Setup Utility

The following procedure explains how to restore the Setup Utility default settings. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2.

1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press

– or –

Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press press

f10.

2. Use the arrow keys to select Exit > Load Setup Defaults, and then press

3. When the Setup Confirmation is displayed, press

4. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then

enter.

press

The Setup Utility default settings go into effect when the computer restarts.

Your password, security, and language settings are not changed when you restore the factory default settings.

✎

f10.

esc. When the Startup Menu is displayed,

enter.

5–2 Maintenance and Service Guide

Exiting Setup Utility

You can exit Setup Utility with or without saving changes.

■ To exit Setup Utility and save your changes from the current session:

If the Setup Utility menus are not visible, press select Exit > Exit Saving Changes, and then press

■ To exit Setup Utility without saving your changes from the current session:

If the Setup Utility menus are not visible, press select Exit > Exit Discarding Changes, and then press

After either choice, the computer restarts in Windows.

Setup Utility Menus

The menu tables in this section provide an overview of Setup Utility options.

Some of the Setup Utility menu items listed in this chapter may not be supported by your computer.

✎

Main menu

Setup Utility (BIOS)

esc to return to the menu display. Then use the arrow keys to

enter.

esc to return to the menu display. Then use the arrow keys to

enter.

Select To do this

System Information ■ View and change the system time and date.

Security menu

Select To do this

Administrator password Enter, change, or delete an administrator password.

Power-On Password Enter, change, or delete a power-on password.

■ View identification information about the computer.

■ View specification information, such as processor

information, memory size, and system BIOS.

Maintenance and Service Guide 5–3

Setup Utility (BIOS)

System Configuration menu

Select To do this

Language Support Change the Setup Utility language.

Virtualization Technology (select models only) Enable/disable the processor Virtualization Technology.

Fan Always On Enable/disable Fan Always On. When enabled, the computer

Fast Charge Mode Enable/disable the Fast Charge Mode for the primary and

Action Keys Mode Enable/disable the Action Keys.

Boot Options Set the following boot options:

fan will always be on.

accessory batteries.

■ POST Hot Key Delay (sec.)—Set the delay for the user to press hot keys in intervals of 5 seconds each (0, 5, 10, 15, 20).

■ IOS:

❐ Enable/disable IOS. ❐ Sets the delay for the user to start Windows in intervals

of 5 seconds each (0, 5, 10, 15, 20).

■ Floppy Boot—Enable/disable boot from diskette.

■ Network Adapter Boot—Enable/disable boot from external

Network Adapter.

■ Boot Order—Set the boot order for:

❐ Notebook Hard Drive ❐ USB Diskette on Key/USB Hard Drive ❐ USB CD/DVD ROM Drive ❐ USB Floppy ❐ Network adapter

Diagnostics menu

Select To do this

Primary Hard Disk Self Test Run a comprehensive self-test on the hard drive.

Memory Test Run a diagnostic test on the system memory.

5–4 Maintenance and Service Guide

Updating the BIOS

Updated versions of the BIOS may be available on the HP Web site.

Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Updating the BIOS

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

Setup Utility (BIOS)

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing are already in Windows) or by opening Setup Utility.

To use Setup Utility for displaying BIOS information:

1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press

2. If Setup Utility does not open with the system information displayed, use the arrow keys to select the Main menu.

When the Main menu is selected, BIOS and other system information is displayed.

3. To exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then press

Downloading a BIOS update

CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when

the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

■ Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

■ Do not shut down the computer or initiate Sleep or Hibernation.

■ Do not insert, remove, connect, or disconnect any device, cable, or cord.

To download a BIOS update:

1. Access the page on the HP Web site that provides software for your computer:

Select Start > Help and Support > Maintain.

2. Follow the instructions on the screen to identify your computer and access the BIOS update you want to download.

3. At the download area, follow these steps:

fn+esc (if you

f10.

enter.

a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a

note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the instructions on the screen to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update will be downloaded. You will need to access this path when you are ready to install the update.

If you connect your computer to a network, consult the network administrator before installing any

✎

software updates, especially system BIOS updates.

Maintenance and Service Guide 5–5

Setup Utility (BIOS)

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:

1. Open Windows Explorer by selecting Start > Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the instructions on the screen.

After a message on the screen reports a successful installation, you can delete the downloaded file from your

✎

hard drive.

5–6 Maintenance and Service Guide

Computer specifications

Dimensions

Width 32.0 cm 12.6 in

Depth 21.5 cm 8.5 in

Height 2.1 cm 0.8 in

Weight 1.79 kg 3.9 lbs

Input power

Operating voltage 19.0 V dc @ 3.42 A - 65 W

Operating current 3.42 A

Temperature

Specifications

Metric U.S.

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this

✎

range of temperatures.

Maintenance and Service Guide 6–1

Specifications

13.1-in HD+ display specifications

Dimensions

Height 16.4 cm 6.5 in

Width 29.0 cm 11.4 in

Diagonal 33.3 cm 13.1 in

Number of colors Up to 16.8 million

Contrast ratio 250:1 (typical)

Brightness 370 nits (typical)

Pixel resolution

Pitch 0.279 × 0.279 mm

Format 1600 × 900

Configuration RGB vertical stripe

Backlight LED

Character display 80 × 25

Total power consumption 4.0 W

Metric U.S.

Viewing angle ±40° horizontal, +120°/-40° vertical (typical)

6–2 Maintenance and Service Guide

13.1-in HD display specifications

Dimensions

Height 16.4 cm 6.5 in

Width 29.0 cm 11.4 in

Diagonal 33.3 cm 13.1 in

Number of colors Up to 16.8 million

Contrast ratio 250:1 (typical)

Brightness 410 nits (typical)

Pixel resolution

Pitch 0.279 × 0.279 mm

Format 1366 × 768

Configuration RGB vertical stripe

Backlight LED

Character display 80 × 25

Total power consumption 4.0 W

Specifications

Metric U.S.

Viewing angle ±40° horizontal, +120°/-40° vertical (typical)

Maintenance and Service Guide 6–3

Specifications

Hard drive specifications

Dimensions

Height 9.5 mm 9.5 mm 9.5 mm

Width 70 mm 70 mm 70 mm

Weight 101 g 101 g 101 g

Interface type SATA SATA SATA

Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec

Security ATA security ATA security ATA security

Seek times (typical read, including setting)

Single track 1.5 ms 2.0 ms 2.0 ms

Average 12.0 ms 12.0 ms 12.0 ms

Maximum 22.0 ms 22.0 ms 22.0 ms

Logical blocks 488,397,168 312,581,808 234,436,356

Disc rotational speed 5400 rpm 5400 rpm 5400 rpm

Operating temperature 5°C to 55°C (41°F to 131°F)

250-GB* 160-GB* 120-GB*

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

Certain restrictions and exclusions apply. Contact technical support for details.

✎

6–4 Maintenance and Service Guide

Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive specifications

Applicable disc Read: Write:

BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT

Access time BD DVD

Random < 230 ms < 180 ms

Cache buffer 4.5 MB

Data transfer rate

2X BD-RAM 9 MB/sec

DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM

Specifications

8X DVD 2,400 KB/sec

16X CD-R 2,400 KB/sec

16X CD-RW 2,400 KB/sec

Maintenance and Service Guide 6–5

Specifications

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications

Applicable disc Read: Write:

CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DV D-5, DVD- 9, DVD -10 , DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM

Access time CD DVD

Random < 175 ms < 230 ms

Cache buffer 2.5 MB

Data transfer rate

24X CD-ROM 3,600 KB/sec

CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM

8X DVD 10,800 KB/sec

24X CD-R 3,600 KB/sec

16X CD-RW 2,400 KB/sec

8x DVD+R 10,800 KB/sec

4X DVD+RW 5,400 KB/sec

8X DVD-R 10,800 KB/sec

4X DVD-RW 5,400 KB/sec

2.4X DVD+R(9) 2,700 KB/sec

5X DVD-RAM 6,750 KB/sec

Transfer mode Multiword DMA mode

6–6 Maintenance and Service Guide

System DMA specifications

Hardware DMA system function

DMA0 Not applicable

DMA1* Not applicable

DMA2* Not applicable

DMA3 Not applicable

DMA4 Direct memory access controller

DMA5* Not applicable

DMA6 Not assigned

DMA7 Not assigned

*ExpressCard controller can use DMA 1, 2, or 5.

System memory map specifications

Size Memory address System function

Specifications

640 KB 00000000–0009FFFF Base memory

128 KB 000A0000–000BFFFF Video memory

64 KB 000C0000–000CFFFF Video BIOS

64 KB 000E8000–000FFFFF System BIOS

00100000–XFFFFFFF Extended memory (based on

memory installed)

(X+1)0000000–FEDFFFFF PCI bus

FED00000–FED003FF High-precision event timer

FEE01000–FFFFFFFF PCI bus

Maintenance and Service Guide 6–7

Specifications

System interrupt specifications

Hardware IRQ System function

IRQ0 System timer

IRQ1 Standard 101-/102-key or Microsoft natural keyboard

IRQ8 System CMOS/real-time clock

IRQ12 Synaptics PS/2 TouchPad

IRQ13 Numeric data processor

IRQ16 Intel ICH9 family USB universal host controller 2937

IRQ17* High-definition audio controller

IRQ18 Intel ICH9 family USB universal host controller 2939

IRQ19 Intel ICH9 family USB2 enhanced controller 293C

IRQ20 Intel ICH9 family USB2 enhanced controller 293A

Mobile Intel 4 Series express chipset family

Intel ICH9 family USB universal host controller 2938 Marvell Yukon 88E8072 PCIE-gigabit Ethernet controller

Intel ICH9 family USB universal host controller 2936

Intel ICH9 family USB universal host controller 2934

IRQ21 Intel ICH9M-E/M SATA AHCI controller

IRQ22 Intel ICH9 family USB universal host controller 2935

*Default configuration; other possible audio configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none.

ExpressCards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial

✎

port may assert IRQ3 or IRQ4.

For operating systems after Windows 2000, APIC (advanced programming interrupt controller) is used.

✎

6–8 Maintenance and Service Guide

System I/O address specifications

I/O address (hex) System function (shipping configuration)

000–01F DMA controller

020–021 Program interrupt controller

024–025 Program interrupt controller

028–029 Program interrupt controller

02C–03D Program interrupt controller

02E–02F Motherboard resources

030–031 Program interrupt controller

034–035 Program interrupt controller

038–039 Program interrupt controller

03C–03D Program interrupt controller

040–043 System timer

04E–04F Motherboard resources

050–053 System timer

060 Standard 101-/102-key or Microsoft natural keyboard

Specifications

061 Motherboard resources

062 Microsoft ACPI-compliant embedded controller

063 Motherboard resources

064 Standard 101-/102-key or Microsoft natural keyboard

065 Motherboard resources

066 Microsoft ACPI-compliant embedded controller

067 Motherboard resources

070 Motherboard resources

071–077 System CMOS/real-time clock

080 Motherboard resources

081–091 Direct memory access controller

092 Motherboard resources

093–09F Direct memory access controller

0A0–0A1 Program interrupt controller

0A4–0A5 Program interrupt controller

0A8–0A9 Program interrupt controller

0AC–0AD Program interrupt controller

0B0–0B1 Program interrupt controller

0B2–0B3 Motherboard resources

0B4–0B5 Program interrupt controller

0B8–0B9 Program interrupt controller

0BC–0BD Program interrupt controller

(Continued)

Maintenance and Service Guide 6–9

Specifications

I/O address (hex) System function (shipping configuration)

0C0–0DF Direct memory access controller

0F0–0F0 Numeric data processor

0200–027F Motherboard resources

3B0–3BB Mobile Intel 4 Series express chipset family

3C0–3DF Mobile Intel 4 Series express chipset family

400–47F Motherboard resources

4D0–4D1 Programmable interrupt controller

500–57F Motherboard resources

1000–1003 Motherboard resources

1010–101F Motherboard resources

2000–20FF Marvell Yukon 88E8072 PCIE-gigabit Ethernet controller

2000–2FFF ICH9 family PCI express root port6-294A

3000–4FFF ICH9 family PCI express root port5-2948

5000–6FFF ICH9 family PCI express root port3-2944

7000–701F ICH9M-E/M SATA AHCI controller

7020–703F ICH9 family USB universal host controller 2936

7040–705F ICH9 family USB universal host controller 2935

7060–707F ICH9 family USB universal host controller 2934

7080–709F ICH9 family USB universal host controller 2939

70A0–70BF ICH9 family USB universal host controller 2938

70C0–70DF ICH9 family USB universal host controller 2937

70E0–70E7 ICH9M-E/M SATA AHCI controller

70E8–70EF ICH9M-E/M SATA AHCI Controller

70F0–70F7 Mobile Intel 4 Series express chipset family

70F8–70FB ICH9M-E/M SATA AHCI controller

70FC–70FF ICH9M-E/M SATA AHCI controller

EF80–EF9F Motherboard resources

FE00–FE0F Motherboard resources

FE80–EF8F Motherboard resources

FFFF Motherboard resources

6–10 Maintenance and Service Guide

This chapter provides specification and reference information for the screws used in the computer. The screws listed in this chapter are available in the Screw Kit, spare part number 538341-001.

Phillips PM2.0×6.0 screw

Screw listing

Color Quantity Length Thread Head diameter

Silver 3 6.0 mm 2.0 mm 5.0 mm

Where used: 3 screws that secure the top cover to the computer

Maintenance and Service Guide 7–1

Screw listing

Phillips PM2.0×6.0 screw

Color Quantity Length Thread Head diameter

Black 2 6.0 mm 2.0 mm 5.0 mm

Where used: 2 screws that secure the system board to the base enclosure

7–2 Maintenance and Service Guide

Phillips PM2.0×3.0 screw

Color Quantity Length Thread Head diameter

Silver 6 3.0 mm 2.0 mm 4.5 mm

Where used: 6 screws that secure the top cover to the base enclosure

Screw listing

Maintenance and Service Guide 7–3

Screw listing

Phi llips PM1.5×1.5 screw

Color Quantity Length Thread Head diameter

Silver 45 1.5 mm 1.5 mm 3.0 mm

Where used: 45 screws that secure the keyboard to the top cover

7–4 Maintenance and Service Guide

Phillips PM2.0×4.0 screw

Color Quantity Length Thread Head diameter

Black 10 4.0 mm 2.0 mm 4.5 mm

Where used: 3 screws that secure the Digital Media Slot board to the base enclosure

Screw listing

Maintenance and Service Guide 7–5

Screw listing

Where used: 2 screws that secure the WLAN module to the system board

Where used: 5 screws that secure the system board to the base enclosure

7–6 Maintenance and Service Guide

Phillips PM1.5×3.0 screw

Color Quantity Length Thread Head diameter

Silver 8 3.0 mm 1.5 mm 4.0 mm

Where used: One screw that secures the mass storage device bracket to the base enclosure

Screw listing

Maintenance and Service Guide 7–7

Screw listing

Where used: One screw that secures the power connector bracket to the base enclosure

Where used: 6 screws that secure the fan/heat sink assembly to the system board

7–8 Maintenance and Service Guide

Phillips PM2.0×5.0 screw

Color Quantity Length Thread Head diameter

Black 4 5.0 mm 2.0 mm 5.0 mm

Where used: 2 screws that secure the speaker assembly to the base enclosure

Screw listing

Maintenance and Service Guide 7–9

Screw listing

Where used: 2 screws that secure the display assembly to the computer

7–10 Maintenance and Service Guide

Backup and recovery

Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks for safeguarding your information and restoring it in case of a system failure:

■ Creating a set of recovery discs (Recovery Manager software feature). Recovery discs are used to start up

(boot) your computer and restore the operating system and software programs to factory settings in case of system failure or instability.

■ Backing up your information regularly to protect your important system files.

■ Creating system restore points (operating system feature). System restore points allow you to reverse

undesirable changes to your computer by restoring the computer to an earlier state.

■ Recovering a program or driver (Recovery Manager software feature). This feature helps you reinstall a

program or driver without performing a full system recovery.

■ Performing a full system recovery (Recovery Manager software feature). With Recovery Manager, you can

recover your full factory image if you experience system failure or instability. Recovery Manager works from a dedicated recovery partition (select models only) on the hard drive or from recovery discs you create.

Computers with a solid-state drive (SSD) may not have a recovery partition. Recovery discs have been included

✎

for computers that do not have a partition. Use these discs to recover your operating system and software. To check for the presence of a recovery partition, select Start, right-click Computer, click Manage, and then click Disk Management. If the partition is present, an HP Recovery drive is listed in the window.

Maintenance and Service Guide 8–1

Backup and recovery

Creating recovery discs

HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

Handle these discs carefully and keep them in a safe place. The software allows the creation of only one set of recovery discs.

If your computer does not include an integrated optical drive, you can use an optional external optical drive

✎

(purchased separately) to create recovery discs, or you can purchase recovery discs for your computer from the HP Web site.

Note the following guidelines before creating recovery discs:

■ You will need high-quality DVD-R, DVD+R, BD-R (writable Blu-ray), or CD-R discs. All these discs are

purchased separately. DVDs and BDs have a much higher capacity than CDs. If you use CDs, up to 20 discs may be required, whereas only a few DVDs or BDs are required.

Read-write discs, such as CD-RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs,

✎

are not compatible with the Recovery Manager software.

The computer must be connected to AC power during this process.

■

■ Only one set of recovery discs can be created per computer.

■ Number each disc before inserting it into the optical drive.

■ If necessary, you can exit the program before you have finished creating the recovery discs. The next time you

open Recovery Manager, you will be prompted to continue the disc creation process.

To create a set of recovery discs:

1. Select Start > All Programs > Recovery Manager > Recovery Disc Creation.

2. Follow the on-screen instructions.

8–2 Maintenance and Service Guide

Backing up your information

As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times:

■ At regularly scheduled times

Set reminders to back up your information periodically.

✎

Before the computer is repaired or restored

■

■ Before you add or modify hardware or software

Note the following when backing up:

■ Create system restore points using the Windows System Restore feature, and periodically copy them to disc.

■ Store personal files in the Documents library and back up this folder periodically.

■ Back up templates stored in their associated programs.

■ Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen

shot can be a time-saver if you have to reset your preferences.

To copy the screen and paste it into a word-processing document, follow these steps:

1. Display the screen.

2. Copy the screen:

Backup and recovery

To copy only the active window, press

To copy the entire screen, press

3. Open a word-processing document, and then select Edit > Paste.

4. Save the document.

■ You can back up your information to an optional external hard drive, a network drive, or discs.

■ When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW,

DVD+R, DVD-R, or DVD±RW. The discs you use will depend on the type of optical drive installed in your computer.

DVDs store more information than CDs, so using them for backup reduces the number of recovery

✎

discs required.

When backing up to discs, number each disc before inserting it into the optical drive of the computer.

■

alt+prt sc.

prt sc.

Maintenance and Service Guide 8–3

Backup and recovery

Using Windows Backup and Restore

To create a backup using Windows Backup and Restore, follow these steps:

Be sure that the computer is connected to AC power before you start the backup process.

✎

The backup process may take over an hour, depending on file size and the speed of the computer.

✎

1. Select Start > All Programs > Maintenance > Backup and Restore.

2. Follow the on-screen instructions to set up and create a backup.

Windows includes the User Account Control feature to improve the security of your computer. You may be

✎

prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information.

Using system restore points

When you back up your system, you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes made to your system.

Recovering to an earlier restore point does not affect data files saved or e-mails created since the last

✎

restore point.

You also can create additional restore points to provide increased protection for your system files and settings.

When to create restore points

■ Before you add or extensively modify software or hardware

■ Periodically, whenever the system is performing optimally

If you revert to a restore point and then change your mind, you can reverse the restoration.

✎

Create a system restore point

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System Protection.

3. Click the System Protection tab.

4. Under Protection Settings, select the disk for which you want to create a restore point.

5. Click Create.

6. Follow the on-screen instructions.

8–4 Maintenance and Service Guide

Restore to a previous date and time

To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps:

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System protection.

3. Click the System Protection tab.

4. Click System Restore.

5. Follow the on-screen instructions.

Performing a recovery

You can recover only files that you have previously backed up. HP recommends that you use HP Recovery

✎

Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer.

Recovery Manager software allows you to repair or restore the system if you experience system failure or instability. Recovery Manager works from recovery discs or from a dedicated recovery partition (select models only) on the hard drive. However, if your computer includes a solid-state drive (SSD), you may not have a recovery partition. If that is the case, recovery discs have been included with your computer. Use these discs to recover your operating system and software.

Backup and recovery

Windows has its own built-in repair features, such as System Restore. If you have not already tried these features,

✎

try them before using Recovery Manager.

Recovery Manager recovers only software that was preinstalled at the factory. Software not provided with this

✎

computer must be downloaded from the manufacturer's Web site or reinstalled from the disc provided by the manufacturer.

Recovering from the recovery discs

To restore the system from the recovery discs:

1. Back up all personal files.

2. Insert the first recovery disc into the optional external optical drive and restart the computer.

3. Follow the on-screen instructions.

Maintenance and Service Guide 8–5

Backup and recovery

Recovering from the dedicated recovery partition (select models only)

Computers with an SSD may not have a recovery partition. If the computer does not have a recovery partition,

✎

you will not be able to recover using this procedure. Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software.

On some models, you can perform a recovery from the partition on the hard drive, accessed by pressing either the Start button or

To restore the system from the partition, follow these steps:

1. Access Recovery Manager in either of the following ways:

◆ Select Start > All Programs > Recovery Manager > Recovery Manager.

◆ Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

2. Click System Recovery in the Recovery Manager window.

3. Follow the on-screen instructions.

f11. This restores the computer to its factory condition.

– or –

message is displayed at the bottom of the screen. Then, press message is displayed on the screen.

f11 while the “Press <F11> for recovery”

8–6 Maintenance and Service Guide

Audio-in (microphone)

Pin Signal

1 Audio signal in

2 Audio signal in

3Ground

Connector pin assignments

Maintenance and Service Guide 9–1

Connector pin assignments

Audio-out (headphone)

Pin Signal

1 Audio out, left channel

2 Audio out, right channel

3Ground

9–2 Maintenance and Service Guide

HDMI

Connector pin assignments

Pin Signal

1 TMDS data 2+

2 TMDS data 2 shield

3 TMDS data 2-

4 TMDS data 1+

5 TMDS data 1 shield

6 TMDS data 1-

7 TMDS data 0+

8 TMDS data 0 shield

9 TMDS data 0-

10 TMDS clock+

11 TMDS clock shield

12 TMDS clock-

13 CEC

14 No connected

15 DDC clock

16 DDC data

17 Ground

18 +5V power

19 Hot plug detect

Maintenance and Service Guide 9–3

Connector pin assignments

Universal Serial Bus

Pin Signal

1+5 VDC

2Data

3 Data +

4Ground

9–4 Maintenance and Service Guide

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.

Requirements for all countries and regions

The following requirements are applicable to all countries and regions:

■ The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).

■ All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the

country or region where the power cord set will be used.

■ The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or

250 V AC, as required by the power system of each country or region.

Power cord set requirements

■ The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13

connector for mating with the appliance inlet on the back of the computer.

Maintenance and Service Guide 10 –1

Power cord set requirements

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China CCC 5

South Korea EK 4

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

10–2 Maintenance and Service Guide

Battery

When a battery has reached the end of its useful life, do not dispose of it in general household waste. Follow the local laws and regulations in your area for computer battery disposal.

Display

WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight, to avoid damaging

this component and causing exposure to the mercury.

CAUTION: The procedures in this chapter can result in damage to display components. The only components intended for

recycling purposes are the liquid crystal display (LCD) panel and the backlight. When you remove these components, handle them carefully.

Recycling

Materials Disposal. The backlight in the display assembly of this HP product contains mercury, which might

✎

require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.

This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display (LCD) panel 2.

The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw

✎

sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another.

Maintenance and Service Guide 11 – 1

Recycling

To disassemble the display assembly, follow these steps:

1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly.

2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel

until the bezel disengages from the display assembly.

3. Remove the display bezel 3.

11 – 2 Maintenance and Service Guide

4. Disconnect all display panel cables 1 from the display inverter, and then remove the inverter 2.

5. Remove all screws 1 that secure the display panel assembly to the display enclosure.

6. Remove the display panel assembly 2 from the display enclosure.

Recycling

7. Turn the display panel assembly upside down.

8. Remove all screws that secure the display panel frame to the display panel.

Maintenance and Service Guide 11 – 3

Recycling

9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame.

10. Remove the display panel frame 2 from the display panel.

11. Remove the screws 1 that secure the backlight cover to the display panel.

12. Lift the top edge of the backlight cover 2 and swing it outward.

13. Remove the backlight cover.

14. Turn the display panel right-side up.

15. Remove the backlight cables 1 from the clip 2 in the display panel.

11 – 4 Maintenance and Service Guide

16. Turn the display panel upside down.

17. Remove the backlight frame from the display panel.

WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight, to avoid damaging

this component and causing exposure to the mercury.

Recycling

18. Remove the backlight from the backlight frame.

Maintenance and Service Guide 11 – 5

HP envy 13 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Product description

Top components

Display components

External component identification

Button

Keys

Lights

TouchPad and TouchPad buttons

Front components

Left-side components

Right-side components

Bottom components

Service tag

Illustrated parts catalog

Computer major components

Mass storage devices

Miscellaneous parts

Sequential part number listing

Removal and replacement procedures

Preliminary replacement requirements

Tools required

Service considerations

Grounding guidelines

Service tag

Component replacement procedures

Computer feet

Battery

Top cover

Keyboard

Digital Media Slot board

Speaker assembly

Mass storage device

WLAN module

Bluetooth module

Display assembly

System board

Power connector cable

SATA cable

RTC battery

Memory module

Fan/heat sink assembly

Starting Setup Utility

Using Setup Utility

Setup Utility (BIOS)

Changing the language of Setup Utility

Navigating and selecting in Setup Utility

Displaying system information

Restoring default settings in Setup Utility

Exiting Setup Utility

Setup Utility Menus

Main menu

Security menu

System Configuration menu

Diagnostics menu

Updating the BIOS

Updating the BIOS

Computer specifications

Specifications

13.1-in HD+ display specifications

13.1-in HD display specifications

Hard drive specifications

Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive specifications

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications

System DMA specifications

System memory map specifications

System interrupt specifications

System I/O address specifications

Phillips PM2.0×6.0 screw

Screw listing

Phillips PM2.0×6.0 screw

Phillips PM2.0×3.0 screw

Phi llips PM1.5×1.5 screw

Phillips PM2.0×4.0 screw

Phillips PM1.5×3.0 screw

Phillips PM2.0×5.0 screw