HP envy 13 Service Manual

HP ENVY 13

Maintenance and Service Guide

Document Part Number: 530626-001

September 2009

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2009 Document Part Number: 530626-001

Safety warning notice

WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly

on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

1 Product description

2 External component identification

Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

TouchPad and TouchPad buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

3 Illustrated parts catalog

Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Sequential part number listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Maintenance and Service Guide iv

Contents

4 Removal and replacement procedures

Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Grounding guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Component replacement procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Computer feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

Digital Media Slot board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

Speaker assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

Mass storage device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15

WLAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16

Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18

Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19

System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20

Power connector cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23

SATA cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24

RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25

Memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26

Fan/heat sink assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–27

5 Setup Utility (BIOS)

Starting Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Using Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Changing the language of Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Navigating and selecting in Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Displaying system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Restoring default settings in Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Exiting Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Updating the BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

v Maintenance and Service Guide

6 Specifications

Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

13.1-in HD+ display specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

13.1-in HD display specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive specifications . . . . . . . . . . . . . . . . . . . . . . . 6–5

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications. . . . . . . . . . . . . . . . . . . . 6–6

System DMA specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

System memory map specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

System interrupt specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

System I/O address specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

7 Screw listing

Phillips PM2.0×6.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

Phillips PM2.0×6.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

Phillips PM2.0×3.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

Phillips PM1.5×1.5 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

Phillips PM2.0×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

Phillips PM1.5×3.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

Phillips PM2.0×5.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9

Contents

8 Backup and recovery

Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3

Using Windows Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

Using system restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Recovering from the recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Maintenance and Service Guide vi

Contents

9 Connector pin assignments

Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

10Power cord set requirements

Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2

11Recycling

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Index

vii Maintenance and Service Guide

Product description

Category Description

Product name HP ENVY 13 Notebook PC

Processors Intel® Core™2 Duo SL9600 2.13-GHz processor, 6-MB L2 cache,

1066-MHz front side bus (FSB) Intel Core2 Duo SL9400 1.86-GHz processor, 6-MB L2 cache,

1066-MHz FSB Intel Core2 Duo SU9600 1.60-GHz processor, 3-MB L2 cache,

800-MHz FSB

Chipset Northbridge: Intel GS45 800-MHz FSB

Southbridge: Intel ICH-9M small form factor (SFF)

Graphics ATI™ Mobility Radeon HD 4330 (M92 LP-S2) Discrete PCI Express

Graphics with 512 MB of dedicated video memory (64M×16, 1.5V, 667 MHz, DDR3 @1333 MHz)

Supports ATI PowerXpress and switchable graphics solution

Mobile Intel GMA 4500 MHD Universal Memory Architecture (UMA) integrated with shared video memory (dynamically allocated) with the following graphics memory allocations:

■ Up to 1631 MB when total system memory is 4096 MB (on computer models equipped with a 64-bit operating system)

■ Up to 1181 MB when total system memory is 4096 MB (on computer models equipped with a 32-bit operating system)

■ Up to 669 MB when total system memory is 2048 MB (on all computer models)

(Continued)

Maintenance and Service Guide 1–1

Product description

Category Description

Panel 13.1-in AntiGlare, high-definition (HD)+, light-emitting diode (LED)

Memory 1-GB main system memory included on system board

Mass storage devices Supports either 8-mm SATA 1.8-in hard drives or solid-state drives

Optical drive External USB support for the following:

display assembly

13.1-in AntiGlare, HD, LED display assembly

16 × 9 wide aspect ratio Supports privacy filter Includes 2 wireless local-area network (WLAN) antennas

One memory module slot (not customer accessible/upgradeable), supports up to 4-GB memory (5-GB total system memory)

Supports DDR3, 1066-MHz memory

Supports HP ProtectSmart Hard Drive Protection Supports 160-GB solid-state drive Supports the following hard drive configurations:

■ 250-GB, 5400-rpm

■ 160-GB, 5400-rpm

■ 120-GB, 5400-rpm

■ Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive

with LightScribe

■ DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe

Microphone 2 integrated omnidirectional digital microphones

Microphone jack

Webcam Low-light VGA camera

Fixed (no tilt) Activity light 640 × 480 by 24 frames per second

(Continued)

1–2 Maintenance and Service Guide

Product description

Category Description

Audio HD audio

SRS logo requirement Dolby Home Theater technology Supports Microsoft Premium requirements HDX-branded stereo speakers Headphone jack

Modem High-speed 56K data/fax modem

Modem cable not included Supports no-modem option

Ethernet Marvell 88E8072-B1 10/100/1000 Ethernet

S3/S5 wake on LAN (AC mode only) Ethernet cable not included

Power requirements 65-W PAW AC adapter with localized cable plug support

Battery options:

■ 6-cell, 2.80-Ah (62-Wh) Li-ion battery

■ 4-cell, 2.80-Ah (41-Wh) Li-ion battery

Wireless Integrated WLAN options by way of wireless module

2 wireless antennas built into display assembly Supports no-WLAN option Support for the following WLAN formats:

■ Intel WiFi Link 5100 802.11 a/b/g/n

■ Intel WiFi Link 5100 802.11 a/b/g/n with Bluetooth®

■ Intel WiFi Link 5100 802.11 a/b/g

■ Intel WiFi Link 5100 802.11 a/b/g with Bluetooth

External media cards Digital Media Slot

Supports the following digital card formats:

■ MultiMediaCard

■ MultiMediaCard Plus

■ Secure Digital (SD) Memory Card

■ SD High Capacity Memory Card

(Continued)

Maintenance and Service Guide 1–3

Product description

Category Description

Ports High-definition multimedia interface (HDMI) v1.3b supporting 1080p

Keyboard/ pointing devices

Serviceability AC adapter

Security Security cable slot with adapter

Operating system Preinstalled:

with HDCP key (HDMI-to-VGA adapter included) Headphone/microphone combo jack (stereo, supports jack detection

per Microsoft Premium requirements) USB 2.0 ports (2, each capable of driving an external optical drive) AC adapter plug

Full-size 13.0-in painted keyboard TouchPad with gesture support (media “M,” scroll, pinch, zoom) Taps enabled by default

Battery (system) External optical drive

■ Microsoft® Windows® 7 Home Premium 64

■ Microsoft Windows 7 Home Professional 64

■ Configurable Linux embedded

1–4 Maintenance and Service Guide

Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models.

Top components

Display components

External component identification

Item Component Description

(1) Wireless antennas (2) Send and receive signals from one or more wireless devices. These antennas

are not visible from the outside of the computer. To see wireless regulatory notices, refer to the section of the

Safety and Environmental Notices

These notices are located in Help and Support.

For optimal transmission, keep the areas immediately around the

✎

antennas free from obstructions.

(2) Internal microphones (2) Record sound.

(3) Webcam Records video and captures still photographs.

(4) Webcam light On: The webcam is in use.

(5) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power

is on.

The internal display switch is not visible from the outside of the

✎

computer.

Maintenance and Service Guide 2–1

that applies to your country or region.

Regulatory,

External component identification

Button

Component Description

Power button ■ When the computer is off, press the button to turn on the computer.

■ When the computer is on, press the button briefly to initiate Sleep.

■ When the computer is in the Sleep state, press the button briefly to

exit Sleep.

■ When the computer is in Hibernation, press the button briefly to exit Hibernation.

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start > Control Panel > System and Security > Power Options.

2–2 Maintenance and Service Guide

Keys

External component identification

Item Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in combination with

an arrow key or the esc key.

(3) Windows logo key Displays the Windows Start menu.

(4) Windows applications key Displays a shortcut menu for items beneath the cursor.

(5) Action keys Execute frequently used system functions.

Maintenance and Service Guide 2–3

External component identification

Lights

Item Component Description

(1) Caps lock light White: Caps lock is on.

(2) Power light ■ White: The computer is on.

■ Blinking white: The computer is in the Sleep state.

■ Off: The computer is off or in Hibernation.

(3) Wireless light ■ Off: An integrated wireless device, such as a WLAN device and/or a

Bluetooth device, is on.

Wireless devices are enabled at the factory.

✎

■ Amber: All wireless devices are off.

(4) Mute light Amber: Computer sound is off.

(5) TouchPad light ■ Amber: The TouchPad is off.

■ Off: The TouchPad is on.

2–4 Maintenance and Service Guide

TouchPad and TouchPad buttons

External component identification

Item Component Description

(1) TouchPad on/off button Turns the TouchPad on and off. Lightly press the button and hold for

2 seconds to turn the TouchPad on and off.

(2) TouchPad* Moves the pointer and selects or activates items on the screen.

(3) Left TouchPad button* Functions like the left button on an external mouse.

(4) Right TouchPad button* Functions like the right button on an external mouse.

*This table describes factory settings. To view and change pointing device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings.

Maintenance and Service Guide 2–5

External component identification

Front components

Component Description

Speakers (2) Produce sound.

Left-side components

Item Component Description

(1) Vent Enables airflow to cool internal components.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(2) Power connector Connects an AC adapter.

(3) Battery light ■ Off: The computer is running on battery power.

■ Blinking amber: The battery has reached a low battery level, a critical battery level, or there is a battery error.

■ Amber: A battery is charging.

■ White: The computer is connected to external power and the battery is

fully charged.

(4) Digital Media Slot Supports the following digital card formats:

■ MultiMediaCard

■ MultiMediaCard Plus

■ Secure Digital Memory Card

■ Secure Digital High Capacity Memory Card

2–6 Maintenance and Service Guide

Right-side components

Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) Drive light ■ Blinking white: The hard drive is being accessed.

External component identification

The security cable is designed to act as a deterrent, but it may not

✎

prevent the computer from being mishandled or stolen.

■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive.

(3) Audio-out (headphone) jack/Audio-in

(microphone) jack

(4) USB ports (2) Connect optional USB devices.

(5) HDMI port Connects an optional video or audio device, such as a high-definition

(6) Vent Enables airflow to cool internal components.

Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

When a device is connected to the jack, the device speakers

✎

are disabled.

television, or any compatible digital or audio component.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Maintenance and Service Guide 2–7

External component identification

Bottom components

Item Component Description

(1) Vents (3) Enable airflow to cool internal components.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(2) Accessory battery connector Connects an optional accessory battery.

(3) Battery release latch Releases the battery from the battery bay.

(4) Battery bay Holds the battery.

The battery is preinstalled in the battery bay at the factory.

✎

2–8 Maintenance and Service Guide

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Illustrated parts catalog

Maintenance and Service Guide 3–1

Illustrated parts catalog

Item Component Description

(1) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

(2) Product name This is the product name affixed to the front of the computer.

(3) Model description This is the alphanumeric identifier used to locate documents,

(4) Warranty period This number describes the duration (in years) of the warranty

(5) Part number/Product number (p/n) This number provides specific information about the product’s

drivers, and support for the computer.

period for the computer.

hardware components. The part number helps a service technician determine what components and parts are needed.

3–2 Maintenance and Service Guide

Computer major components

Illustrated parts catalog

Maintenance and Service Guide 3–3

Illustrated parts catalog

Item Description Spare part number

(1) 13.1-in, AntiGlare, LED display assembly (includes webcam module and cable, microphone and cable,

2 WLAN antenna transceivers and cables, nameplate, and logo):

High-definition+ (1600 × 900) display assembly 538320-001

High-definition (1366 × 768) display assembly 538319-001

(2) Top cover (includes TouchPad board, TouchPad bracket, and TouchPad cable) 538343-001

(3) Keyboard (includes keyboard cable):

For use in Brazil 538308-201

For use in Denmark, Finland, and Norway 538308-DH1

For use in France 538308-051

For use in French Canada 538308-121

For use in Germany 538308-041

For use in Italy 538308-061

For use in Latin America 538308-161

For use in the Netherlands 538308-B31

For use in Russia 538308-251

For use in Saudi Arabia 538308-171

For use in South Korea 538308-AD1

For use in Spain 538308-071

For use in the United Kingdom and Singapore 538308-031

For use in the United States 538308-001

(4) Power connector cable 538338-001

(5) System board (includes replacement thermal material):

SL9600 system board equipped with an Intel Core2 Duo 2.13-GHz processor (1066-MHz FSB and 6-MB L2 cache)

SL9400 system board equipped with an Intel Core2 Duo 1.86-GHz processor (1066-MHz FSB and 6-MB L2 cache)

SU9600 system board equipped with an Intel Core2 Duo 1.60-GHz processor (800-MHz FSB and 3-MB L2 cache)

(6) WLAN module:

Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Herzegovina, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China, Peru, the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam

538317-001

538316-001

577100-001

506678-001

(Continued)

3–4 Maintenance and Service Guide

Illustrated parts catalog

Item Description Spare part number

(6) WLAN module

Intel WiFi Link 5100 802.11a/b/g WLAN module for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Herzegovina, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China, Peru, the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam

(7) Mass storage device:

Hard drive (includes rubber isolator):

■ 250-GB, 5400-rpm 538327-001

■ 160-GB, 5400-rpm 538326-001

■ 120-GB, 5400-rpm 538325-001

160-GB solid-state drive (includes rubber isolator) 538329-001

Hard Drive Mounting Kit, includes: 538330-001

(continued)

506680-001

(8a) Mass storage device bracket

(8b) Mass storage device rubber isolator

Solid-state Drive Mounting Kit (not illustrated, includes mass storage device bracket and

mass storage device rubber isolator)

(9) SATA cable 538347-001

(10) Digital Media Slot board (includes cable) 538337-001

(11) Fan/heat sink assembly (includes replacement thermal material) 538340-001

(12) Bluetooth module 537921-001

(13) Bluetooth module cable 538339-001

(14) Speaker assembly 538342-001

(15) RTC battery (includes double-sided tape) 538345-001

(16) Memory module (1066-MHz, DDR3):

4096-MB 538323-001

2048-MB 538322-001

1024-MB 538321-001

(17) Base enclosure (includes 3 rubber feet) 538336-001

Rubber Feet Kit (not illustrated, includes 4 rubber feet) 538346-001

(18) Battery (includes one rubber foot):

538331-001

6-cell, 2.80-Ah (62-Wh) Li-ion battery 538335-001

4-cell, 2.80-Ah (41-Wh) Li-ion battery 538334-001

Maintenance and Service Guide 3–5

Illustrated parts catalog

Mass storage devices

Item Description Spare part number

(1) Hard drive (includes rubber isolator):

250-GB, 5400-rpm hard drive 538327-001

160-GB, 5400-rpm hard drive 538326-001

120-GB, 5400-rpm hard drive 538325-001

Hard Drive Mounting Kit (not illustrated, includes mass storage device bracket and mass storage device rubber isolator)

(2) 160-GB solid-state drive (includes rubber isolator) 538329-001

Solid-state Drive Mounting Kit (not illustrated, includes mass storage device

bracket and mass storage device rubber isolator)

(3) External optical drive:

Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive with LightScribe 538333-001

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 538332-001

538330-001

538331-001

3–6 Maintenance and Service Guide

Miscellaneous parts

Description Spare part number

AC adapter:

65-W PFC HP Smart Adapter 530608-001

65-W HDX HP Smart Adapter 576129-001

HDMI-to-VGA adapter 530607-001

Power cord:

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-201

For use in Europe, the Middle East, and Africa 490371-021

For use in India 490371-D61

For use in Italy 490371-061

For use in the People’s Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

Illustrated parts catalog

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in the United Kingdom and Singapore 490371-031

For use in North America 490371-001

RJ45-to-USB adapter 539614-001

Screw Kit:

Phillips PM2.0×6.0 screw Phillips PM2.0×5.0 screw Phillips PM2.0×4.0 screw Phillips PM2.0×3.0 screw Phillips PM2.0×2.0 broadhead screw Phillips PM1.5×3.0 screw Phillips PM1.5×1.5 screw

538341-001

Maintenance and Service Guide 3–7

Illustrated parts catalog

Sequential part number listing

Spare part number Description

490371-001 Power cord for use in North America

490371-011 Power cord for use in Australia

490371-021 Power cord for use in Europe, the Middle East, and Africa

490371-031 Power cord for use in the United Kingdom and Singapore

490371-061 Power cord for use in Italy

490371-111 Power cord for use in Switzerland

490371-201 Power cord for use in Brazil

490371-AA1 Power cord for use in the People’s Republic of China

490371-AB1 Power cord for use in Taiwan

490371-AD1 Power cord for use in South Korea

490371-AR1 Power cord for use in South Africa

490371-D01 Power cord for use in Argentina

490371-D61 Power cord for use in India

506678-001 Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in Andorra, Antigua and Barbuda,

Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Herzegovina, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China, Peru, the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam

506680-001 Intel WiFi Link 5100 802.11a/b/g WLAN module for use in Andorra, Antigua and Barbuda, Argentina,

Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Herzegovina, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China, Peru, the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam

(Continued)

3–8 Maintenance and Service Guide

Illustrated parts catalog

Spare part number Description

530607-001 HDMI-to-VGA adapter

530608-001 65-W PFC HP Smart Adapter

537921-001 Bluetooth module

The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth

✎

module cable is available using spare part number 538339-001.

538308-001 Keyboard for use in the United States (includes keyboard cable)

538308-031 Keyboard for use in the United Kingdom and Singapore (includes keyboard cable)

538308-041 Keyboard for use in Germany (includes keyboard cable)

538308-051 Keyboard for use in France (includes keyboard cable)

538308-061 Keyboard for use in Italy (includes keyboard cable)

538308-071 Keyboard for use in Spain (includes keyboard cable)

538308-121 Keyboard for use in French Canada (includes keyboard cable)

538308-161 Keyboard for use in Latin America (includes keyboard cable)

538308-171 Keyboard for use in Saudi Arabia (includes keyboard cable)

538308-201 Keyboard for use in Brazil (includes keyboard cable)

538308-251 Keyboard for use in Russia (includes keyboard cable)

538308-AD1 Keyboard for use in South Korea (includes keyboard cable)

538308-B31 Keyboard for use in the Netherlands (includes keyboard cable)

538308-DH1 Keyboard for use in Denmark, Finland, and Norway (includes keyboard cable)

538316-001 SL9400 system board equipped with an Intel Core2 Duo 1.86-GHz processor (1066-MHz FSB and

6-MB L2 cache, includes replacement thermal material)

538317-001 SL9600 system board equipped with an Intel Core2 Duo 2.13-GHz processor (1066-MHz FSB and

6-MB L2 cache, includes replacement thermal material)

538319-001 13.1-in, AntiGlare, LED high-definition (1366 × 768) display assembly (includes webcam module and

cable, microphone and cable, 2 WLAN antenna transceivers and cables, nameplate, and logo)

538320-001 13.1-in, AntiGlare, LED high-definition+ (1600 × 900) display assembly (includes webcam module

and cable, microphone and cable, 2 WLAN antenna transceivers and cables, nameplate, and logo)

538321-001 1024-MB memory module (1066-MHz, DDR3)

538322-001 2048-MB memory module (1066-MHz, DDR3)

538323-001 4096-MB memory module (1066-MHz, DDR3)

538325-001 120-GB, 5400-rpm hard drive (includes rubber isolator)

538326-001 160-GB, 5400-rpm hard drive (includes rubber isolator)

538327-001 250-GB, 5400-rpm hard drive (includes rubber isolator)

538329-001 160-GB solid-state drive (includes rubber isolator)

(Continued)

Maintenance and Service Guide 3–9

Illustrated parts catalog

Spare part number Description

538330-001 Hard Drive Mounting Kit (includes mass storage device bracket and mass storage device

538331-001 Solid-state Drive Mounting Kit (includes mass storage device bracket and mass storage device

538332-001 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe

538333-001 Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive with LightScribe

538334-001 4-cell, 2.80-Ah (41-Wh) Li-ion battery (includes one rubber foot)

538335-001 6-cell, 2.80-Ah (62-Wh) Li-ion battery (includes one rubber foot)

538336-001 Base enclosure (includes 3 rubber feet)

538337-001 Digital Media Slot board (includes cable)

538338-001 Power connector cable

538339-001 Bluetooth module cable

538340-001 Fan/heat sink assembly (includes replacement thermal material)

538341-001 Screw Kit

538342-001 Speaker assembly

rubber isolator)

538343-001 Top cover (includes TouchPad board, TouchPad bracket, and TouchPad cable)

538345-001 RTC battery (includes double-sided tape)

538346-001 Rubber Feet Kit (includes 4 rubber feet)

538347-001 SATA cable

539614-001 RJ45-to-USB adapter

576129-001 65-W HDX HP Smart Adapter

577100-001 SU9600 system board equipped with an Intel Core2 Duo 1.60-GHz processor (800-MHz FSB and

3-MB L2 cache, includes replacement thermal material)

3–10 Maintenance and Service Guide

Removal and replacement procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

■ Flat-bladed screwdriver

■ Phillips P1, P0, and P00 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

As you remove each subassembly from the computer, place the subassembly (and all accompanying screws)

✎

away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the

plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly

process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Maintenance and Service Guide 4–1

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