HP Envy 120 User Manual

HP ENVY 120 e-All-in-One series

1 HP ENVY 120 e-All-in-One series Help.............................................................................................................................3

2 Get to know the HP ENVY 120 series

Printer parts..........................................................................................................................................................................5

Control panel features..........................................................................................................................................................7

3 How do I?............................................................................................................................................................................9

4Print

Print photos........................................................................................................................................................................11

Print documents.................................................................................................................................................................12

Print labels and envelopes.................................................................................................................................................13

Select Print Media..............................................................................................................................................................14

Load media.........................................................................................................................................................................15

Tips for print success..........................................................................................................................................................17

5 Copy and scan

Copy text or mixed documents...........................................................................................................................................19

Scan to a computer, memory device, or email...................................................................................................................21

Tips for copy and scan success.........................................................................................................................................22

6 Use Web Services

Print with HP ePrint............................................................................................................................................................23

Use HP Print Apps..............................................................................................................................................................23

Visit the HP ePrintCenter website......................................................................................................................................24

Tips for using Web Services...............................................................................................................................................24

Contents

7 Work with cartridges

Check the estimated ink levels...........................................................................................................................................25

Replace the cartridges.......................................................................................................................................................25

Order ink supplies..............................................................................................................................................................27

Clean cartridges.................................................................................................................................................................27

Align printer........................................................................................................................................................................27

Use single-cartridge mode.................................................................................................................................................28

Clean back of page ink smearing.......................................................................................................................................28

Clean paper feed................................................................................................................................................................28

Cartridge warranty information...........................................................................................................................................29

Tips for working with ink.....................................................................................................................................................29

8 Connectivity

Add the HP ENVY 120 series to a network........................................................................................................................31

Change from a USB connection to a wireless network......................................................................................................33

Connect a new printer........................................................................................................................................................34

Change network settings....................................................................................................................................................34

Wireless Direct...................................................................................................................................................................34

Tips for setting up and using a networked printer..............................................................................................................35

9 Solve a problem

Get more help.....................................................................................................................................................................37

Unable to print....................................................................................................................................................................37

Resolve print quality issues................................................................................................................................................39

Resolve copy and scan issues...........................................................................................................................................39

Solve networking problem..................................................................................................................................................39

Clear a paper jam...............................................................................................................................................................40

Check cartridge access door..............................................................................................................................................41

Troubleshooting print carriage jams...................................................................................................................................41

HP support..........................................................................................................................................................................42

10 Technical information

Notice.................................................................................................................................................................................45

Specifications.....................................................................................................................................................................45

Environmental product stewardship program.....................................................................................................................47

Regulatory notices..............................................................................................................................................................52

Contents

Regulatory wireless statements.........................................................................................................................................55

Index........................................................................................................................................................................................59

1 HP ENVY 120 e-All-in-One series Help

For information about the HP ENVY 120 series, see:

• Get to know the HP ENVY 120 series on page 5

• How do I? on page 9

• Print on page 11

• Copy and scan on page 19

• Use Web Services on page 23

• Work with cartridges on page 25

• Connectivity on page 31

• Solve a problem on page 37

• Technical information on page 45

• HP support on page 42

HP ENVY 120 e-All-in-One series

Help

HP ENVY 120 e-All-in-One series Help 3

Help

Chapter 1

HP ENVY 120 e-All-in-One series

4 HP ENVY 120 e-All-in-One series Help

2 Get to know the HP ENVY 120 series

• Printer parts Control panel features

•

Printer parts

Front view of the printer

Get to know the HP ENVY 120

series

Get to know the HP ENVY 120 series 5

Get to know the HP ENVY 120

series

Chapter 2

1 Transparent Lid

2 Scanner glass

3 Scanning surface

4 Access door (closed)

5 USB flash drive slot

6 Memory card slots

7 Camera icon. Indicates the location of the photo and memory device slots

8 Paper path cover

9 Print cartridge carriage

10 Print cartridges (installed)

11 Output tray extender. Comes out automatically when printing or copying, then stows automatically.

12 On button. Touch once to turn on or turn off your printer. When the printer is off, a small amount of power is still used. To

completely remove power, turn off the printer, then unplug the power cord.

Printer access door (open)

13 Wireless LED

14 Paper tray button. Opens the paper tray. Touch the button to open or close the tray.

15 Color graphics display (also referred to as the display)

16 Paper tray (closed)

17 Squeeze buttons for removing paper path cover

18 Front panel

19 Paper-width guides

20 Paper tray (out)

21 Port for connecting the printer to a computer with a USB cable. Some features are only available with a wireless network

connection.

22 Power connection. Use only the power cord supplied by HP.

6 Get to know the HP ENVY 120 series

Control panel features

The touch screen display shows menus, photos, and messages. You can touch and drag your finger horizontally to scroll through photos and vertically through list menus.

1 Display: The touch screen display shows menus, photos, and messages. You can flick horizontally through photos and

vertically through list menus.

2 Home: Returns to the Home screen (the default screen when you turn on the product.

3 Web Services: Opens the Web Services menu, which displays status details. You can also change settings and, if Web

Services is enabled, print out a report..

4 Wireless Settings: Opens the Wireless menu where you can see wireless properties and change wireless settings.

5 Ink Levels: Opens the Ink Levels menu showing estimated ink levels.

6 Settings: Opens the Settings menu where you can change product settings and perform maintenance functions.

7 Help: From the Help screen, lists the topics for which help is available. From other screens, provides help applicable to

the current screen.

8 Apps: Provide quick and easy way to access and print information from the Apps, such as maps, coupons, coloring

pages, and puzzles.

9 Back: Returns to the previous screen on the display.

10 Photo: Opens the Photo menu where you can view, edit, print, and save your photos.

11 Copy: Opens the Copy menu where you can preview your copy, edit for size and darkness, select black or color, and

select the number of copies. You can also change settings to make 2-sided copies, or select size, quality, and paper type.

12 Scan: Opens the Choose Scan Destination menu, where you can select a destination for your scan.

13 Cancel: Stops the current operation.

Get to know the HP ENVY 120

series

Control panel features 7

Get to know the HP ENVY 120

Chapter 2

series

8 Get to know the HP ENVY 120 series

3 How do I?

This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies.

Load media on page 15

•

Replace the cartridges on page 25

•

Get more help on page 37

•

Print with HP ePrint on page 23

•

Clear a paper jam on page 40

•

Copy text or mixed documents on page 19

•

Scan to a computer, memory device, or email

•

on page 21

How do I? 9

How do I?

Chapter 3

How do I?

10 How do I?

4Print

Related topics

• Load media on page 15 Tips for print success on page 17

Print documents on page 12

Print photos on page 11

Print labels and envelopes on page 13

Print with HP ePrint on page 23

Print photos

• Print photos from a memory card

•

Print photos saved on your computer

Print photos from a memory card

1. Load photo paper into the paper tray.

2. Insert a memory card into the slot.

3. On the Home screen, touch Photo to display the Photo Menu.

4. On the Photo Menu, touch View & Print to display the Photo Menu.

5. Touch Select All if you wish to print all the photos on the memory card. Or, touch and drag your finger to

scroll through the photos. Tap those you wish to select.

6. Touch the up and down arrow to display the number of photos to print.

7. Touch Edit to select options to edit the selected photos. You can rotate a photo, crop, turn Photo Fix on and

off, adjust brightness, or choose a color effect.

Print

Print 11

Chapter 4

8. Touch Print to preview the selected photos for printing. Touch Settings to adjust layout, paper type, red eye

removal, auto align, or date stamp. You can save any new settings as defaults. Touch Settings again to close menus without making any selections.

9. Touch Print to begin printing. The control panel will rise and the output tray extender will automatically come

out. After you remove your prints, the extender will automatically stow out of view.

Print photos saved on your computer

Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features.

To print a photo on photo paper

1. Remove all paper from the input tray, and then load the photo paper with side to be printed on facing down.

NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are on top.

See Load media on page 15 for more information.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Select the appropriate options.

•On Layout tab select Portrait or Landscape orientation.

•On Paper/Quality tab select the appropriate paper size and paper type from the Paper Size and Media

drop-down lists.

• Click Advanced to select the appropriate output quality from the Printer Features list.

NOTE: For maximum dpi resolution, use Print Quality settings to select Photo Paper and Best Quality.

Make sure you are printing in color. Then select the Advanced tab and select Yes in the Enable

Maximum dpi setting.

6. Click OK to return to the Properties dialog box.

7. Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce

the quality of your printout. Photo paper should be flat before printing.

Print documents

12 Print

To print from a software application

1. Make sure the output tray is open.

2. Make sure you have paper loaded in the input tray.

See Load media on page 15 for more information.

3. From your software application, click the Print button.

4. Make sure the product is the selected printer.

5. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

6. Select the appropriate options.

•On Layout tab select Portrait or Landscape orientation.

•On Paper/Quality tab select the appropriate paper size and paper type from the Paper Size and Media

drop-down lists.

• Click Advanced to select the appropriate output quality from the Printer Features list.

7. Click OK to close the Properties dialog box.

8. Click Print or OK to begin printing.

Related topics

• Load media on page 15 Tips for print success on page 17

Print labels and envelopes

With the HP ENVY 120 series, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers.

To print a group of addresses on labels or envelopes

1. Print a test page on plain paper first.

2. Place the test page on top of the label sheet or envelope, and hold both up to the light. Check the spacing for

each block of text. Make adjustments as needed.

3. Load the labels or envelopes into the paper tray.

CAUTION: Do not use envelopes with clasps or windows. They can get stuck in the rollers and cause

paper jams.

4. Slide paper-width guides inward against the stack of labels or envelopes until the guides stop.

5. Select the appropriate options.

•On Paper/Quality tab select a Plain paper type.

• Click the Advanced button, and select the appropriate envelope size from the Paper Size drop down

menu.

6. Click OK, and then click Print or OK in the Print dialog box.

Print labels and envelopes 13

Chapter 4

Select Print Media

The HP ENVY 120 series printer is designed to work well with most types of office media. Use HP media for optimum print quality. Visit the HP Web site at

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

To purchase HP papers, go to

Shop for Products and Services and select ink, toner and paper.

Recommended papers for photo printing

For the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available.

Paper Description

www.hp.com for more information about HP media.

HP Premium Plus Photo Paper HP’s best photo paper is heavyweight for producing

professional-quality photos. Features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – high gloss or soft gloss (satin matte). It is acid-free for longer lasting photos.

HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy

handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.

HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper

designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in glossy finish in 8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.

HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink

cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable Lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.

14 Print

ColorLok

• HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All

papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

Recommended papers for printing and copying

Depending on your country/region, some of these papers might not be available.

Paper Description

HP Brochure Paper and HP Professional Paper 180gsm These papers are glossy-coated or matte-coated on both

HP Premium Presentation120gsm Paper and HP Professional Paper 120gsm

HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors

HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It

HP Office Paper HP Office Paper is a high-quality multifunction paper. It is

HP Office Recycled Paper HP Office Recycled Paper is a high-quality multifunction

HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white

sides for two-sided use. They are the best choice for producing professional-quality marketing materials such as brochures and mailers as well as business graphics for report covers and calendars.

These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are a professional weight for an impressive look and feel.

and sharp text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder blacks and vivid colors.

produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks and vivid colors.

suitable for copies, drafts, memos and other everyday documents. It features ColorLok Technology for less smearing, bolder blacks and vivid colors.

paper made with 30% recycled fiber. It features ColorLok Technology for less smearing, bolder blacks and vivid colors.

fabrics) are the ideal solution for creating custom T-shirts from your digital photos.

Load media

▲ Do one of the following

▲ Load A4 or 8 1/2 x 11 inch paper

❑

Pull out paper tray.

❑

Slide paper-width guides outward. Remove any other media previously loaded.

❑ Insert stack of paper into center of paper tray with short edge forward and print side down. Push stack

forward inside tray until it stops.

Load media 15

Chapter 4

❑ Slide paper-width guides inward until they stop at edge of paper.

❑

Close paper tray.

▲ Load 10 x 15 cm (4 x 6 inch) paper

❑

Pull out paper tray.

❑

Slide paper-width guides outward. Remove any other media previously loaded.

❑

Insert stack of paper into center of paper tray with short edge forward and print side down. Push stack forward inside tray until it stops.

❑ Slide paper-width guides inward until they stop at edge of paper.

❑

Close paper tray.

▲ Load envelopes

❑

Pull out paper tray.

❑

Slide paper-width guides outward. Remove any other media previously loaded.

❑ Insert stack of envelopes into center of paper tray with short edge forward and print side down. Push

stack forward inside tray until it stops.

❑

Slide paper-width guides inward until they stop at edge of paper.

❑ Close paper tray.

Related topics

• Tips for print success on page 17

16 Print

Tips for print success

Use the following tips to print successfully.

• Use genuine HP cartridges. Genuine HP cartridges are designed for and tested with HP printers to help you

produce great results, time after time.

• Make sure the cartridges have sufficient ink. To check the estimated ink levels, touch the Ink Levels icon on

the printer display.

• Load a stack of paper, not just one page. Use clean and flat paper of the same size. Make sure only one type

of paper is loaded at a time.

• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide

does not bend the paper in the input tray.

• Set the print quality and paper size settings according to the type and size of paper loaded in the input tray.

• If you want to print a black and white document using black ink only, do one of the following according to your

operating system.

◦ On Windows: Open your printer software, click Set Preferences. On the Paper/Quality tab, click

Advanced. Select Black Ink Only from the Print in Grayscale drop-down list under Printer Features.

◦ On Mac: From the Print dialog box, choose the Paper Type/Quality pane, click Color Options, and then

choose Grayscale from the Color pop-up menu. If the Print dialog does not show printer options, click the blue disclosure triangle next to the printer name (Mac OS X v10.6) or Show Details (Mac OS X v10.7). Use the pop-up menu toward the bottom of the dialog to choose the Paper Type/Quality pane.

• When copying or scanning a multipage document with staples or paper clips, press down on the translucent

lid or rotate the original 180 degrees to place the staples near the front edge of the scanner

• Learn how to print documents from computer.

• Learn how to print photos saved on your computer. Learn about print resolution and how to set the maximum

Click here to go online for more information.

DPI.

• Learn how to print envelopes from computer.

• Learn how to share your photos online and order prints.

• Learn about Apps Manager for printing recipes, coupons, and other content from the web, simply and easily. Click here to go online for more information.

• Learn how to print from anywhere by sending an email and attachments to your printer. online for more information.

Click here to go online for more information.

Click here to go

Tips for print success 17

Chapter 4

18 Print

5 Copy and scan

• Copy text or mixed documents

•

Scan to a computer, memory device, or email

•

Tips for copy and scan success

Copy text or mixed documents

▲ Do one of the following:

1-sided copy a. Load paper.

❑

Load full-size paper in the paper tray.

b. Load the original.

❑

Lift the lid on the product.

Copy and scan

❑

Load the original print side up on the left front corner of the glass.

❑ Close the lid.

Copy and scan 19

Copy and scan

Chapter 5

c. Specify the number of copies and other settings.

❑ Touch Copy on Home screen.

The Copy preview appears.

❑

Touch the screen to set the number of copies.

d. Start the copy.

❑ Touch B&W or Color.

2-sided copy a. Load paper.

❑ Load full-size paper in the main input tray.

b. Load the original.

❑

Lift lid on product.

❑ Load the original print side up on the left front corner of the glass.

❑ Close lid.

20 Copy and scan

c. Specify 2-sided option.

❑ Touch Copy on Home screen.

The Copy preview appears.

❑

Touch Settings. The Copy Settings menu appears.

❑

Touch 2-Sided.

❑ Touch the 2-sided radio button to turn it on.

❑

Touch Settings to close the menu.

d. Specify number of copies.

❑ Use the touch screen to set the number of copies.

e. Start the copy.

❑

Touch B&W or Color.

f. Copy the second original.

❑

Load the second page print side up on the glass and touch OK.

Scan to a computer, memory device, or email

To scan to a computer, network folder, memory device, or email.

1. Load the original.

a. Lift the lid on the product.

Copy and scan

b. Load an original print side up on the left front corner of the glass.

Scan to a computer, memory device, or email 21

Chapter 5

c. Close the lid.

2. Start scan.

a. On the Home screen, touch Scan. b. Select the destination by touching either Computer, USB Flash Drive, Memory Card or E-mail.

Copy and scan

If you are scanning to a computer and the printer is network-connected, a list of available computers appears. Select the computer on which you want the scan saved.

For scanning to a USB Flash Drive, insert a USB Flash Drive in the slot. For scanning to a Memory Card, insert a Memory Card in the slot.

Tips for copy and scan success

Use the following tips to copy and scan successfully:

• Keep the scanner and lid clean. The scanner interprets anything it detects as part of the image.

• Load your original(s), print side up, on the left front of the scanner.

• To make a large copy of a small original, scan the original into the computer, resize the image in the scanning

software, and then print a copy of the enlarged image.

• If the document to be scanned has a complex layout, select framed text as the scan document setting in the

software. With this setting, the text layout and formatting are retained.

• If the scanned image is incorrectly cropped, turn off the autocropping feature in the software and crop the

scanned image manually.

22 Copy and scan

6 Use Web Services

• Print with HP ePrint Use HP Print Apps

•

Visit the HP ePrintCenter website

•

Tips for using Web Services

Print with HP ePrint

HP’s free ePrint service provides an easy way to print from email. Just email a document or photo to the email address assigned to your printer when you enable Web Services, and both the email message and recognized attachments will print.

• Your printer needs to have a wireless network connection to the Internet. You won't be able to use ePrint via

a USB connection to a computer.

• Attachments might print differently from the way they appear in the software program that created them,

depending on the original fonts and layout options used.

• Free product updates are provided with ePrint. Some updates might be required to enable certain

functionality.

Your printer is protected

To help prevent unauthorized email, HP assigns a random email address to your printer, never publicizes this address, and by default does not respond to any sender. ePrint also provides industry-standard spam filtering and transforms email and attachments to a print-only format to reduce the threat of virus or other harmful content. However, the ePrint service does not filter email based on content, so it cannot prevent objectionable or copyrighted material from being printed.

Use Web Services

Go to the HP ePrintCenter website for more information and specific terms and conditions:

ePrintCenter.

How to get started with ePrint

To use ePrint, connect your printer to an active wireless network with Internet access, set up an account on HP ePrintCenter, and add your printer to the account.

To get started with ePrint

1. Enable Web services.

a. Touch the ePrint button on the control panel. b. Accept the terms of use, and then follow the onscreen instructions to enable Web Services.

The ePrint information sheet prints, containing a printer code.

c.Go to

d. When prompted, enter the printer code to add your printer.

2. Touch ePrint on the control panel. From the Web Services Summary screen, get your printer's email

address.

3. Compose and send email to your printer's email address from your computer or mobile device, anywhere and

anytime. Both the email message and recognized attachments will print.

www.hp.com/go/ePrintCenter, click the Sign In button, and then click the Sign Up link at the top of

the window that appears.

Use HP Print Apps

Print pages from the web, without using a computer, by setting up Apps, a free service from HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/ region.

www.hp.com/go/

Use Web Services 23

Chapter 6

Touch the Get More icon on the Apps screen to connect to the Internet and add more apps. You need to have Web Services enabled in order to use apps.

Go to the HP ePrintCenter website for more information and specific terms and conditions:

ePrintCenter.

Visit the HP ePrintCenter website

Use HP’s free ePrintCenter website to set up increased security for ePrint and specify the email addresses that are allowed to send email to your printer. You can also get Product Updates, more Print Apps, and other free services.

www.hp.com/go/

Use Web Services

Go to the HP ePrintCenter website for more information and specific terms and conditions:

ePrintCenter.

Tips for using Web Services

Use the following tips to print apps and use ePrint.

Tips for printing apps and using ePrint

• Learn how to share your photos online and order prints.

• Learn about apps for printing recipes, coupons, and other content from the web, simply and easily. to go online for more information.

• Learn how to print from anywhere by sending an email and attachments to your printer. online for more information.

• If you have enabled Auto Power-Off, you should disable Auto Power-Off to use ePrint. See Auto Power-Off on page 49 for more information.

www.hp.com/go/

Click here to go online for more information.

Click here

Click here to go

24 Use Web Services

7 Work with cartridges

• Check the estimated ink levels

•

Replace the cartridges

•

Order ink supplies Clean cartridges

• Align printer

•

Use single-cartridge mode

•

Clean back of page ink smearing Clean paper feed

•

Cartridge warranty information

•

Tips for working with ink

Check the estimated ink levels

Touch the Ink Status icon at the top of the Home screen to display the estimated ink levels.

NOTE: 1 If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in

another printer, the ink level indicator might be inaccurate or unavailable.

NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When you receive

a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality is unacceptable.

NOTE: 3 Ink from the cartridges is used in the printing process in a number of different ways, including in the

initialization process, which prepares the product and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see

www.hp.com/go/inkusage.

Work with cartridges

Related topics

• Order ink supplies on page 27 Tips for working with ink on page 29

Replace the cartridges

To replace the cartridges

1. Check that power is on.

2. Remove cartridge.

a. Open access door.

Wait for print carriage to move to center of product.

b. Lift up lid on print cartridge, then remove it from slot.

Work with cartridges 25

Work with cartridges

Chapter 7

3. Insert new cartridge.

a. Remove cartridge from packaging.

b. Place new cartridge in slot at an angle under the opened lid.

c. Squeeze the lid closed as the cartridge slides into place.

d. Close access door.

26 Work with cartridges

Related topics

• Order ink supplies on page 27 Tips for working with ink on page 29

Order ink supplies

To find out the correct number for replacement cartridges, open the printer access door and check the label.

Cartridge information and links to online shopping appear on ink alert messages. In addition, you can find cartridge information and order online by visiting

NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not supported in your

country/region, contact a local HP reseller for information about purchasing cartridges.

Clean cartridges

If print quality is unacceptable, and the problem is not low ink levels or non-HP ink, try cleaning the cartridges.

To clean the cartridges

1. From the Home screen, touch Settings to display the Setup menu.

2. In the Setup menu, touch Tools.

3. In the Tools Menu, touch Clean Cartridges.

4. If the print quality looks acceptable, touch Done. Otherwise, touch Second-level Clean to do a more

thorough cleaning.

www.hp.com/buy/supplies.

Related topics

• Order ink supplies on page 27 Tips for working with ink on page 29

Align printer

After you insert new cartridges, align the printer for best print quality. You can align printer either from the printer display or from the printer software.

To align printer from the printer display

1. From the Home screen, touch the Setup icon, and then touch Tools.

2. On the Tools menu, touch and drag your finger vertically to scroll through the options, and then touch Align

Printer.

3. Follow the instruction on the screen.

To align printer from the printer software

▲ Do one of the following according to the operating system you are using.

On Windows: a.From the Start menu on your computer, click All Programs, click HP. b. Click the HP ENVY 120 e-All-in-One series folder, click HP ENVY 120 e-All-in-One series. c. Under Print, double-click Maintain Your Printer. d. Under the Device Services tab, double-click Align Printheads.

Work with cartridges

On Mac:

▲ Open HP Utility, click Align, and then click Align again.

Align printer 27

Chapter 7

Related topics

• Order ink supplies on page 27 Tips for working with ink on page 29

Use single-cartridge mode

Use the single-cartridge mode to operate the HP ENVY 120 series with only one print cartridge. The singlecartridge mode is initiated when a print cartridge is removed from the print cartridge carriage. During singlecartridge mode, the product can copy documents, copy photos, and print jobs from the computer.

NOTE: When the HP ENVY 120 series operates in single-cartridge mode, a message is displayed on

screen. If the message is displayed and two print cartridges are installed in the product, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed.

Exit single-cartridge mode

Install two print cartridges in the HP ENVY 120 series to exit single-cartridge mode.

Work with cartridges

Related topics

• Replace the cartridges on page 25

Clean back of page ink smearing

If the backs of printouts show smeared ink, try cleaning areas of the printer where ink can build up. This process takes several minutes to complete. Full-size paper needs to be loaded and will be moved automatically during the cleaning. A blank page is ejected when the process is complete.

To clean for back of page smearing

1. From the Home screen, touch Settings to display the Setup menu.

2. In the Setup menu, touch Tools.

3. In the Tools menu, touch Back of Page Smear Cleaning.

4. Load full-size plain paper in the paper tray and touch OK.

Related topics

• Order ink supplies on page 27 Tips for working with ink on page 29

Clean paper feed

If false 'Out of paper' messages appears, or you have other paper feeding problems, try cleaning the paper feed. The process takes several minutes to complete. You need to empty the paper tray before starting the cleaning.

To clean the paper feed

1. From the Home screen, touch Settings to display the Setup menu. In the Setup menu, touch Tools.

2. In the Tools menu, touch Paper Feed Cleaning.

3. Remove all the paper from the paper tray. Touch OK.

Related topics

• Order ink supplies on page 27 Tips for working with ink on page 29

28 Work with cartridges

Cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the product as indicated:

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.

Tips for working with ink

Use the following tips to work with ink cartridges:

• To check the estimated ink levels, touch the Ink Status icon on the Home screen.

• Use the correct print cartridges for your printer. For a list of compatible cartridges, open the access door and

check the label.

• Insert the ink cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon

for each slot. Make sure the cartridge lid is closed on each cartridge.

• Use genuine HP ink cartridges. Genuine HP ink cartridges are designed for and tested with HP printers to

help you produce great results, time after time.

• Consider getting replacement ink cartridges when you receive an ink alert message. This avoids possible

printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

Work with cartridges

Tips for working with ink 29

Work with cartridges

Chapter 7

30 Work with cartridges

8 Connectivity

• Add the HP ENVY 120 series to a network Change from a USB connection to a wireless network

•

Connect a new printer

•

Change network settings Wireless Direct

•

Tips for setting up and using a networked printer

Add the HP ENVY 120 series to a network

• WiFi Protected Setup (WPS)

•

Wireless with a router (infrastructure network)

•

Install the software for a network connection

WiFi Protected Setup (WPS)

To connect the HP ENVY 120 series to a wireless network using WiFi Protected Setup (WPS), you will need the following:

❑

A wireless 802.11 network that includes a WPS-enabled wireless router or access point.

❑ A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The

computer must be connected to the wireless network that you intend to install the HP ENVY 120 series on.

To connect the HP ENVY 120 series using WiFi Protected Setup (WPS)

▲ Do one of the following:

Use Push Button (PBC) method a. Select setup method.

❑ Touch Setup.

❑

Touch Network.

❑ Touch WiFi Protected Setup.

❑

Touch Push Button.

b. Set up wireless connection.

❑

Touch Start.

❑

Press and hold the button on WPS-enabled router or other networking device to activate WPS.

NOTE: The product begins a timer for approximately two minutes in which the corresponding

button on the networking device needs to be pressed.

❑

Touch OK.

c. Install software.

Use PIN method a. Select setup method.

❑

Touch Setup.

❑

Touch Network.

Connectivity

Connectivity 31

Chapter 8

❑ Touch WiFi Protected Setup. ❑ Touch PIN.

b. Set up wireless connection.

❑ Touch Start.

The device displays a PIN.

❑ Enter PIN on WPS-enabled router or other networking device.

NOTE: The product begins a timer for approximately two minutes in which the PIN needs to be

entered on the networking device.

❑

Touch OK.

c. Install software.

Wireless with a router (infrastructure network)

To connect the HP ENVY 120 series to an integrated wireless WLAN 802.11 network, you will need the following:

❑

A wireless 802.11 network that includes a wireless router or access point.

❑

A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP ENVY 120 series on.

❑ Broadband Internet access (recommended) such as cable or DSL.

If you connect the HP ENVY 120 series on a wireless network that has Internet access, HP recommends that you use a wireless router (access point or base station) that uses Dynamic Host Configuration Protocol (DHCP).

❑ Network name (SSID). ❑ WEP key or WPA Passphrase (if needed).

To connect the product with the Wireless Setup Wizard

1. Write down your network name (SSID) and WEP key or WPA passphrase.

2. Start Wireless Setup Wizard.

a. From the Home screen on the printer display, touch the Wireless icon.

Connectivity

b. On the Wireless summary screen, touch Settings and then touch Wireless Setup Wizard.

3. Connect to wireless network.

▲ Select your network from the list of detected networks.

Enter the password and touch Done.

4. Follow prompts.

Related topics

• Install the software for a network connection on page 32

Install the software for a network connection

Use this section to install the HP ENVY software on a computer connected to a network. Before you install the software, make sure you have connected the HP ENVY 120 series to a network. If the HP ENVY 120 series has not been connected to a network, follow the onscreen instructions during the software installation to connect the product to the network.

NOTE: Installation time can vary depending on your operating system, the amount of available space, and

the processor speed of your computer.

32 Connectivity

To install the Windows HP ENVY Software on a networked computer

1. Quit all applications running on your computer.

2. Insert the installation CD that came with the product into the CD-ROM drive on your computer and follow the

onscreen instructions.

NOTE: If the HP ENVY 120 series is not connected to a network, run the Wireless Setup Wizard from

the Wireless menu on the HP ENVY 120 series.

3. If a dialog box about firewalls appears, follow the instructions. If you see firewall pop-up messages, you must

always accept or allow the pop-up messages.

4. On the Connection Type screen, select an appropriate option, and then click Next.

The Searching screen appears as the Setup program searches for the product on the network.

5. On the Printer Found screen, verify that the printer description is correct.

If more than one printer is found on the network, the Printers Found screen appears. Select the product you want to connect.

6. Follow the prompts to install the software.

When you have finished installing the software, the product is ready for use.

7. To test your network connection, go to your computer and print a self-test report to the product.

Change from a USB connection to a wireless network

If you first setup your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network that includes a wireless router or access point. Make sure your printer is connected to the same network to which you plan to connect the printer.

NOTE: This product will only support 2.4Ghz

To change from a USB connection to a wireless network

Do one of the following according to your operating system.

1. On Windows:

a.From the Start menu on your computer, click All Programs, and then click HP. b. Click HP ENVY 120 e-All-in-One series, click Printer Setup & Software Selection, and then click

Convert a USB connected printer to wireless.

c. Follow the instructions on the screen.

2. On Mac:

a. Touch the Wireless icon, and then touch Wireless Setup Wizard. b. Follow the instructions on the screen to connect the printer. c.Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software

connection to this printer to wireless.

Connectivity

Change from a USB connection to a wireless network 33

Chapter 8

Connect a new printer

To connect a new printer from the printer software

If you have not finished connecting the printer to your computer using WPS, you need to connect it from the printer software. If you want to connect another new printer of the same model to your computer, you don't need to install the printer software once again. Do one of following according to your operating system:

1. On Windows:

a.From the Start menu on your computer, click All Programs, and then click HP. b. Click HP ENVY 120 e-All-in-One series, click Printer Setup and Software, and then click Connect a

new printer

c. Follow the instructions on the screen.

2. On Mac:

▲ Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software

connection to this printer to wireless.

Change network settings

If you want to change the wireless settings that you previously configured to a network, you need to run the Wireless Setup Wizard from the printer display.

To run Wireless Setup Wizard to change network settings

1. From the Home screen on the printer display, touch the Wireless icon.

2. On the Wireless menu, touch Settingsand then touch Wireless Setup Wizard.

3. Follow the instructions on the screen to change the network settings.

Wireless Direct

Connectivity

You can print directly to the printer wirelessly, without a wireless router, from your wireless-enabled computers and mobile devices with Wireless Direct.

To get started with Wireless Direct printing

▲ Turn on Wireless Direct from the control panel.

❑

From the Home screen, touch the Wireless icon.

❑

If Wireless Direct is turned off, touch Settings.

❑ Touch Wireless Direct, touch On (No Security) or On (With Security).

❑

If you turn on security, only users with the password can print wirelessly to the printer. If you turn off security, anyone with a Wi-Fi device within Wi-Fi range of the printer can connect to the printer.

❑

If you chose On (With Security), touch Display Password to display the Wireless Direct password.

❑

Touch Display Name to display the Wireless Direct name.

From your wireless computer or mobile device, search for and connect to the Wireless Direct name, for example: HP-Print-xx-ENVY-120.

After you connect to Wireless Direct, you can use the installed printer software or a printing app for mobile devices to print to the printer.

Your printer can have a wireless connection to a wireless network and provide a Wireless Direct connection at the same time.

A maximum of five clients (computers or mobile devices) can connect to the wireless direct signal at a time.

34 Connectivity

Tips for setting up and using a networked printer

Use the following tips to set up and use a networked printer:

• When setting up the wireless networked printer, make sure your wireless router or access point is powered

on. When the Wireless Setup Wizard is used to set up a networked printer, the printer searches for wireless routers and lists the detected network names on the display.

• To verify the wireless connection, check the Wireless LED on the front panel. If the LED blue light is on, the

printer is connected to a wireless network. Touch the Wireless icon on the Home screen to display the Wireless status dashboard. Touch Settings to display the Wireless menu, with options for setting up a wireless connection or turning on wireless for the printer if the printer has already been configured for a wireless connection.

• If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN

before you can access any other device on your home network., including the printer.

• Learn how to find your network security settings.

• Learn about the Network Diagnostic Utility and other troubleshooting tips. information.

• Learn how to change from a USB to wireless connection.

• Learn how to work with your firewall and anti-virus programs during printer setup. more information.

Click here to go online for more information.

Click here to go online for more

Click here to go online for more information.

Click here to go online for

Tips for setting up and using a networked printer 35

Connectivity

Chapter 8

Connectivity

36 Connectivity

9 Solve a problem

This section contains the following topics:

•

Get more help

•

Unable to print

•

Resolve print quality issues Resolve copy and scan issues

•

Solve networking problem

•

Clear a paper jam Check cartridge access door

•

Troubleshooting print carriage jams HP support

•

Get more help

You can find more information and help about your HP ENVY 120 series by entering a keyword in the Search field in the top left of the help viewer. Titles of related topics for both local and online topics will be listed.

Click here to go online for more information.

Unable to print

Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1. Check for error messages and resolve.

2. Turn printer off, then back on again.

3. Verify that the product is not paused or offline.

To verify that the product is not paused or offline

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

a. Depending upon your operating system, do one of the following:

• Windows 7: From the Windows Start menu, click Devices and Printers.

• Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

• Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and

Faxes. b. Double-click the icon for your product to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer

Offline.

d. If you made any changes, try to print again.

Solve a problem

Solve a problem 37

Chapter 9

4. Verify that the product is set as the default printer.

To verify that the product is set as the default printer

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

a. Depending upon your operating system, do one of the following:

• Windows 7: From the Windows Start menu, click Devices and Printers.

• Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

• Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and

Faxes.

b. Make sure the correct product is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default

Printer.

d. Try using your product again.

5. Restart the print spooler.

To restart the print spooler

Solve a problem

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

a. Depending upon your operating system, do one of the following:

Windows 7

• From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools.

• Double-click Services.

• Right-click the Print Spooler, and then click Properties.

•On the General tab, next to Startup type, make sure that Automatic is selected.

• If the service is not already running, under Service status, click Start, and then click OK.

Windows Vista

• From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools.

• Double-click Services.

• Right-click the Print Spooler service, and then click Properties.

•On the General tab, next to Startup type, make sure that Automatic is selected.

• If the service is not already running, under Service status, click Start, and then click OK.

Windows XP

• From the Windows Start menu, right click My Computer.

• Click Manage, and then click Services and Applications.

• Double-click Services, and then select Print Spooler.

• Right-click Print Spooler, and click Restart to restart the service.

b. Make sure the correct product is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

38 Solve a problem

c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default

Printer.

d. Try using your product again.

6. Restart the computer.

7. Clear the print queue.

To clear the print queue

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

a. Depending upon your operating system, do one of the following:

• Windows 7: From the Windows Start menu, click Devices and Printers.

• Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

• Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and

Faxes. b. Double-click the icon for your product to open the print queue. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to

confirm.

d. If there are still documents in the queue, restart the computer and try printing again after the computer

has restarted.

e. Check the print queue again to make sure it is clear, and then try to print again.

If the above solutions do not resolve the problem,

click here for more online troubleshooting.

Resolve print quality issues

Find the latest information and help for print quality problems with your HP ENVY 120 series, online:

Click here to go online for more information.

Resolve copy and scan issues

Find the latest information and help for copying and scanning problems with your HP ENVY 120 series, online:

• Learn how to troubleshoot copy failures.

• Learn how to troubleshoot scan failures.

Click here to go online for more information. Click here to go online for more information.

Solve networking problem

Check network configuration or print wireless test report to assist in diagnosing network connection issues.

To check network configuration or print wireless test report

1. From the Home screen, touch the Wireless icon, and then touch Setup.

2. Touch and drag your finger vertically to scroll through the options. Touch Display Network Summary or

Print Network Configuration Page.

Click the links below to find more online information to solve networking issues.

• Learn more about wireless printing.

• Learn how to find your network security settings.

Click here to go online for more information.

Solve a problem

Click here to go online for more information.

Solve networking problem 39

Chapter 9

• Learn about the Network Diagnostic Utility (Windows only) and other troubleshooting tips. Click here to go online for more information.

• Learn how to work with your firewall and anti-virus programs during printer setup. more information.

Clear a paper jam

Clear a paper jam.

To clear a paper jam

1. Press the Cancel button on the control panel to try to clear the jam automatically. If this does not work, clear

the paper jam manually.

2. Locate the paper jam by lifting open the printer access door.

Click here to go online for

Solve a problem

Clear jam from input/output area

• Gently pull the paper out. Close the access door.

Clear jam from paper path

• Squeeze together the two buttons on the paper path cover and remove the cover. Gently pull out the

jammed paper. Replace the paper path cover. Close the access door.

Clear jam from duplexer path

• Squeeze together the two buttons on the paper path cover and remove the cover. Gently pull out the

jammed paper. Replace the paper path cover. Close the access door.

40 Solve a problem

3. Press OK on the control panel to continue the current job.

If the above solutions do not resolve the problem,

click here for more online troubleshooting.

Check cartridge access door

The cartridge access door should be closed for printing.

Click here to go online for more information.

Troubleshooting print carriage jams

The cartridge access door must be closed to begin printing. Check the printer and try printing again. If you are still having a problem, an object may be blocking the print carriage and preventing it from moving.

If your printer is new, make sure you remove all of the packing material inside the carriage area. If your printer is not new, check the carriage area for foreign objects that may have fallen into the printer, such as pet hair or paper clips.

Try the following solutions to resolve the issue.

Solution 1: Make sure that the printer is turned on

1. Look at the Power button located on the printer. If it is not lit, the printer is turned off. Make sure the power

cord is firmly connected to the printer and plugged into a power outlet. Press the Power button to turn on the printer.

2. Try using your printer again.

Solution 2: Unblock the print carriage

1. Make sure the printer is on.

CAUTION: Make sure the printer is on before disconnecting the power cord as described in step 2.

Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed paper.

2. Disconnect the power cord from the back of the printer.

3. If you're using a USB connection, disconnect the USB cable from the back of the printer.

4. Open the cartridge access door.

Solve a problem

Troubleshooting print carriage jams 41

Chapter 9

5. Remove any paper or object that might be restricting the print carriage. If the printer is new, remove any

packing material.

6. Reconnect only the power cord. If the printer does not turn on automatically, press the Power button.

NOTE: The printer might need to warm up for two minutes or less. Lights might flash, and the print

carriage might move during this time.

7. Use your hand to gently move the carriage all the way to the left and right to ensure the carriage moves

freely. If it does not move freely, paper or other objects may still be blocking the carriage movement. Continue to clear the carriage area until the print carriage moves freely.

NOTE: Moving the print carriage will cause a Carriage Jam error to appear on the display. Press OK to

continue.

8. If you're using a USB connection, reconnect the USB cable.

9. Close the cartridge access door.

NOTE: You may have to press the Power button again to reset the printer.

10. Try using your printer again.

Click here to go online for more information.

HP support

• Register your printer HP support by phone

•

Solve a problem

Register your printer

HP support by phone

•

Additional warranty options

By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at

www.register.hp.com.

Phone support options and availability vary by product, country/region, and language.

This section contains the following topics:

http://

•

Phone support period Placing a call

•

After the phone support period

42 Solve a problem

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to Standard phone company charges apply.

www.hp.com/support.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

• Product name (HP ENVY 120 e-All-in-One series)

• Serial number (located on the back or bottom of the product)

• Messages that appear when the situation occurs

• Answers to these questions:

◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

For the most current HP list of telephone support numbers and call costs information, see

www.hp.com/support.

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: your country/region to learn more about support options.

www.hp.com/support. Contact your HP dealer or call the support phone number for

Additional warranty options

Extended service plans are available for the HP ENVY 120 series at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Solve a problem

HP support 43

Chapter 9

Solve a problem

44 Solve a problem

10 Technical information

The technical specifications and international regulatory information for the HP ENVY 120 series are provided in this section.

For additional specifications, see the printed documentation that came with the HP ENVY 120 series.

This section contains the following topics:

•

Notice

•

Specifications Environmental product stewardship program

•

Regulatory notices

•

Regulatory wireless statements

Notice

Technical information

Specifications

Technical specifications for the HP ENVY 120 series are provided in this section. For complete product specifications, see the Product Data Sheet at

System requirements

Software and system requirements are located in the Readme file.

For information about future operating system releases and support, visit the HP online support Web site at

www.hp.com/support.

Environmental specifications

• Allowable operating temperature range: 5 ºC to 40 ºC (41 ºF to 104 ºF)

• Humidity: 15% to 80% RH non-condensing; 28 ºC maximum dew point

• Non-operating (Storage) temperature range: -40 to 60 degrees C (-40 to 140 degrees F)

• In the presence of high electromagnetic fields, it is possible the output from the HP ENVY 120 series may be

slightly distorted

• HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise

due to potential high electromagnetic fields

Print resolution

Draft mode

• Color Input/Black Render: 300x300dpi

• Output (Black/Color): Automatic

www.hp.com/support.

Technical information 45

Technical information

Chapter 10

Normal mode

• Color Input/Black Render: 600x300dpi

• Output (Black/Color): Automatic

Plain-Best mode

• Color Input/Black Render: 600x600dpi

• Output: 600x1200dpi (Black), Automatic (Color)

Photo-Best mode

• Color Input/Black Render: 600x600dpi

• Output (Black/Color): Automatic

Max DPI mode (with supported types of HP photo paper)

• Color Input/Black Render: 1200x1200dpi

• Output: Automatic (Black), 4800x1200 optimized dpi (Color)

To learn more about the printer resolution, see the printer software.

Paper specifications

Type Paper weight

Plain paper 16 to 24 lb. (60 to 90 gsm) Up to 80 (20 lb. paper) 25 (20 lb. paper)

Cards Up to 75 lb. (281 gsm) Up to 40 10

Envelopes 20 to 24 lb. (75 to 90 gsm) Up to 10 5

5 x 7 inch (13 x 18 cm) Photo paper Up to 75 lb (281 gsm)

(236 gsm)

4 x 6 inch (10 x 15 cm) Photo paper Up to 75 lb. (281 gsm)

(236 gsm)

8.5 x 11 inch (216 x 279 mm) Photo paper

* Maximum capacity. † Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the

output tray frequently.

Up to 75 lb. (281 gsm) Up to 25 10

Input tray

Up to 25 10

Output tray

†

NOTE: For a complete list of supported media sizes, see the printer driver.

Two-sided printing paper specifications

Type Size Weight

Paper Letter: 8.5 x 11 inches

Executive: 7.25 x 10.5 inches

A4: 210 x 297 mm

A5: 148 x 210 mm

B5 (ISO): 176 x 250 mm B5 (JIS): 182 x 257 mm

Brochure paper Letter: 8.5 x 11 inches

A4: 210 x 297 mm

Cards and photos 4 x 6 inches

5 x 8 inches

10 x 15 cm

A6: 105 x 148.5 mm

Hagaki: 100 x 148 mm

60 to 90 g/m

Up to 180 g/m

Up to 200 g/m

(16 to 24 lb.)

(48 lb. bond)

(110 lb. index)

46 Technical information

Alignment skew

• .006 in/in on plain paper (2nd side)

NOTE: Media type availability varies by country/region.

Print specifications

• Print speeds vary according to the complexity of the document

• Method: drop-on-demand thermal inkjet

• Language: PCL3 GUI

Copy specifications

• Digital image processing

• Maximum number of copies varies by model

• Copy speeds vary according to the complexity of the document and model

• Maximum copy enlargement 400%

• Maximum copy reduction 50%

Ink cartridge yield

www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.

Visit

Scan specifications

• Image editor included

• Twain-compliant software interface

• Resolution: up to 1200 x 1200 ppi optical; 19200 ppi enhanced (software)

For more information about ppi resolution, see the scanner software.

• Color: 48-bit color, 8-bit grayscale (256 levels of gray)

• Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)

Environmental product stewardship program

Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair.

Technical information

For more information, visit HP’s Commitment to the Environment Web site at:

www.hp.com/hpinfo/globalcitizenship/environment/index.html

This section contains the following topics:

•

Eco-Tips Paper use

•

Plastics

•

Material safety data sheets Recycling program

•

HP inkjet supplies recycling program

•

Power consumption Auto Power-Off

•

Set the Energy Save Mode

•

Disposal of waste equipment by users in private households in the European Union Chemical Substances

•

Restriction of hazardous substance (Ukraine) Toxic and hazardous substance table (China)

•

Battery disposal in the Netherlands

•

Battery disposal in Taiwan California Perchlorate Material Notice

•

Environmental product stewardship program 47

Chapter 10

• EU battery directive

Technical information

Eco-Tips

HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions web site for more information on HP’s environmental initiatives.

www.hp.com/hpinfo/globalcitizenship/environment/

Your product's Eco features

• Duplex printing: Use Paper-saving Printing to print two-sided documents with multiple pages on same

sheet to reduce paper usage.

• Smart Web printing: The HP Smart Web Printing interface includes a Clip Book and Edit Clips window

where you can store, organize, or print clips you have gathered from the Web.

• Energy Savings information: To determine the ENERGY STAR® qualification status for this product, see Power consumption on page 48.

• Recycled Materials: For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Paper use

This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life.

Material safety data sheets

Material safety data sheets (MSDS) can be obtained from the HP Web site at:

www.hp.com/go/msds

Recycling program

HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

HP inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Power consumption

Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark will appear on ENERGY STAR qualified imaging products:

48 Technical information

Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar

Auto Power-Off

Auto Power-Off is automatically enabled by default when you turn on the printer. When Auto Power-Off is enabled, the printer will automatically turn off after two hours of inactivity to help reduce energy use. Auto PowerOff is automatically disabled when the printer establishes a wireless connection with a network router or when you enable alarms or calendar reminders. You can change the Auto Power-Off setting from the control panel. Once you change the setting , the printer will maintain the setting that you choose. Auto Power-Off turns the

printer off completely, so you must use the power button to turn the printer back on.

To enable or disable Auto Power-Off

1. From the Home screen, touch Setup.

2. Touch Preferences.

3. Scroll through the options, and then touch Set Auto-off.

4. Touch On or Off.

5. Touch Yes to confirm your selection or No to keep your current setting.

TIP: If you are printing through a wireless connection over a network, Auto Power-Off should be disabled to

ensure that print jobs do not get lost. Even when Auto Power-Off is disabled, the user-adjustable Energy Saver Mode helps reduce energy use.

Set the Energy Save Mode

The HP ENVY 120 series Energy Save Mode reduces energy use by entering a sleep mode after 5 minutes of inactivity. The time to sleep mode can be extended to 10 or 15 minutes.

NOTE: This feature is on by default and cannot be turned off.

To set Energy Save Mode

1. Touch the Setup icon.

Technical information

2. Touch Preferences.

3. Scroll through the options and touch Energy Save Mode.

4. Touch the desired time interval (5, 10 or 15 minutes).

Environmental product stewardship program 49

Technical information

Chapter 10

Disposal of waste equipment by users in private households in the European Union

Chemical Substances

HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at:

reach.

50 Technical information

www.hp.com/go/

Restriction of hazardous substance (Ukraine)

Toxic and hazardous substance table (China)

Technical information

Battery disposal in the Netherlands

Battery disposal in Taiwan

California Perchlorate Material Notice

Environmental product stewardship program 51

Technical information

Chapter 10

EU battery directive

Regulatory notices

The HP ENVY 120 series meets product requirements from regulatory agencies in your country/region.

This section contains the following topics:

•

Regulatory model identification number

•

FCC statement

•

VCCI (Class B) compliance statement for users in Japan

•

Notice to users in Japan about the power cord Notice to users in Korea

•

Notice to users in Germany

•

Noise emission statement for Germany

•

European Union Regulatory Notice

52 Technical information

Regulatory model identification number

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-1201. This regulatory number should not be confused with the marketing name (HP ENVY 120 e-All-in-One series, etc.) or product numbers (CZ022A, etc.).

FCC statement

Technical information

VCCI (Class B) compliance statement for users in Japan

Notice to users in Japan about the power cord

Regulatory notices 53

Technical information

Chapter 10

Notice to users in Korea

Notice to users in Germany

Noise emission statement for Germany

European Union Regulatory Notice

Products bearing the CE marking comply with the following EU Directives:

• Low Voltage Directive 2006/95/EC

• EMC Directive 2004/108/EC

• Ecodesign Directive 2009/125/EC, where applicable

CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.

If this product has telecommunications functionality, it also complies with the essential requirements of the following EU Directive:

• R&TTE Directive 1999/5/EC

Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only) either within the product documentation or at the following web site:

certificates (type the product number in the search field).

The compliance is indicated by one of the following conformity markings placed on the product:

For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW.

www.hp.com/go/

54 Technical information

(continued)

For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is inserted between CE and !).

Please refer to the regulatory label provided on the product.

The telecommunications functionality of this product may be used in the following EU and EFTA countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.

The telephone connector (not available for all products) is intended for connection to analogue telephone networks.

Products with wireless LAN devices

• Some countries may have specific obligations or special requirements about the operation of Wireless LAN

networks such as indoor use only or restrictions of the channels available. Please make sure that the country settings of the wireless network are correct.

France

• For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may be used

indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For outdoor use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For the latest requirements, see

www.arcep.fr.

The point of contact for regulatory matters is:

Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY

Regulatory wireless statements

This section contains the following regulatory information pertaining to wireless products:

•

Exposure to radio frequency radiation

•

Notice to users in Brazil

•

Notice to users in Canada Notice to users in Mexico

•

Notice to users in Taiwan

Technical information

Exposure to radio frequency radiation

Regulatory wireless statements 55

Technical information

Chapter 10

Notice to users in Brazil

Notice to users in Canada

Notice to users in Mexico

56 Technical information

Notice to users in Taiwan

Technical information

Regulatory wireless statements 57

Technical information

Chapter 10

58 Technical information

Index

Symbols/Numerics

10 x 15 cm photo paper

specifications 46

after the support period 43

buttons, control panel 7

control panel

buttons 7 features 7

copy

specifications 47

customer support

warranty 43

envelopes

specifications 46

environment

Environmental product stewardship

program 47

environmental specifications 45

interface card 31, 32

ink cartridges 48

regulatory notices

regulatory model identification

number 53

wireless statements 55

scan

scan specifications 47

security

network, WEP key 32

system requirements 45

technical information

copy specifications 47 environmental specifications 45 paper specifications 46 print specifications 47 scan specifications 47 system requirements 45

transparencies

specifications 46

warranty 43

Index

labels

specifications 46

legal paper

specifications 46

letter paper

specifications 46

network

interface card 31, 32

paper

specifications 46 phone support 42 phone support period

period for support 43 photo paper

specifications 46 print

specifications 47 printer found screen, Windows 33

recycle

Index

HP Envy 120 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

1 HP ENVY 120 e-All-in-One series Help

2 Get to know the HP ENVY 120 series

Printer parts

Control panel features

How do I?

Print photos

Print photos from a memory card

Print

Print photos saved on your computer

Print documents

Print labels and envelopes

Select Print Media

Recommended papers for photo printing

Recommended papers for printing and copying

Load media

Tips for print success

Copy text or mixed documents

Copy and scan

Scan to a computer, memory device, or email

Tips for copy and scan success

Print with HP ePrint

Your printer is protected

Use Web Services

How to get started with ePrint

Use HP Print Apps

Visit the HP ePrintCenter website

Tips for using Web Services

Replace the cartridges

Check the estimated ink levels

Work with cartridges

Order ink supplies

Clean cartridges

Align printer

Use single-cartridge mode

Exit single-cartridge mode

Clean back of page ink smearing

Clean paper feed

Cartridge warranty information

Tips for working with ink

Add the HP ENVY 120 series to a network

WiFi Protected Setup (WPS)

Connectivity

Wireless with a router (infrastructure network)

Install the software for a network connection

Change from a USB connection to a wireless network

Connect a new printer

Change network settings

Wireless Direct

Tips for setting up and using a networked printer

Get more help

Unable to print

Solve a problem

Resolve print quality issues

Resolve copy and scan issues

Solve networking problem

Clear a paper jam

Check cartridge access door

Troubleshooting print carriage jams

HP support

Register your printer

HP support by phone

Phone support period

Placing a call

After the phone support period

Additional warranty options

Notice

Technical information

Specifications

Environmental product stewardship program

Eco-Tips

Paper use

Plastics

Material safety data sheets

Recycling program

HP inkjet supplies recycling program