User Guide
© Copyright 2019, 2020 HP Development
Company, L.P.
DisplayPort™, the DisplayPort™ logo, and
VESA® are trademarks or registered
trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries. HDMI, the HDMI
Logo and High-Denition Multimedia Interface
are trademarks or registered trademarks of
HDMI Licensing LLC. Intel® and Thunderbolt™
are trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product. To access the latest
user guide, go to http://www.hp.com/support,
and follow the instructions to nd your
product. Then select User Guides.
Third Edition: March 2020
First Edition: October 2019
Document Part Number: L81745-003
About this guide
This guide provides technical specications and information about monitor features, setting up the monitor,
and using the software. Depending on the model, your monitor may not have all the features included in this
guide.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI technology.
iii
iv About this guide
Table of contents
1 Getting started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
Product features and components ........................................................................................................................ 2
Features ............................................................................................................................................... 2
Rear and side components .................................................................................................................. 3
Front components ............................................................................................................................... 4
Setting up the monitor .......................................................................................................................................... 6
Attaching the monitor stand ............................................................................................................... 6
Mounting the monitor head ................................................................................................................ 7
Removing the monitor stand ............................................................................................ 7
Attaching the monitor head to a mounting device ........................................................... 8
Connecting the cables ......................................................................................................................... 9
Connecting USB devices .................................................................................................................... 12
Adjusting the monitor ....................................................................................................................... 13
Installing a security cable ................................................................................................................. 15
Turning on the monitor ..................................................................................................................... 15
HP watermark and image retention policy ....................................................................................... 16
Docking an HP notebook or desktop computer .................................................................................................. 16
Connecting a second computer to the monitor using the KVM Mode ................................................................. 17
2 Using the monitor ........................................................................................................................................ 19
Software and utilities .......................................................................................................................................... 19
The Information le ........................................................................................................................... 19
The Image Color Matching le ........................................................................................................... 19
Using the on-screen display (OSD) menu ............................................................................................................ 20
Using the function buttons .................................................................................................................................. 21
Reassigning the function buttons ....................................................................................................................... 21
Changing the power mode setting ...................................................................................................................... 22
Power states ........................................................................................................................................................ 22
Using the camera ................................................................................................................................................. 23
Using Windows Hello ........................................................................................................................................... 24
Using Auto-Sleep Mode ....................................................................................................................................... 25
Adjusting blue light output .................................................................................................................................. 25
DisplayPort multistreaming ................................................................................................................................ 26
Conguring an external monitor ......................................................................................................................... 27
Dock mode and Monitor mode ............................................................................................................................ 27
v
Dock mode ......................................................................................................................................... 27
Monitor mode .................................................................................................................................... 27
Updating the docking monitor ............................................................................................................................ 28
Downloading the HP rmware installer ............................................................................................ 28
3 Support and troubleshooting ........................................................................................................................ 29
Solving common issues ....................................................................................................................................... 29
Contacting support .............................................................................................................................................. 30
Preparing to call technical support ..................................................................................................................... 31
Locating the serial number and product number ............................................................................................... 31
4 Maintaining the monitor .............................................................................................................................. 32
Maintenance guidelines ....................................................................................................................................... 32
Cleaning the monitor ........................................................................................................................................... 32
Shipping the monitor ........................................................................................................................................... 32
Appendix A Technical specications ................................................................................................................. 33
60.5 cm (23.8 in) model specications ............................................................................................................... 33
68.6 cm (27.0 in) model specications ............................................................................................................... 34
Preset display resolutions ................................................................................................................................... 35
Entering user modes ............................................................................................................................................ 36
Energy saver feature ........................................................................................................................................... 37
Appendix B Accessibility ................................................................................................................................. 38
HP and accessibility ............................................................................................................................................. 38
Finding the technology tools you need ............................................................................................ 38
The HP commitment ......................................................................................................................... 38
International Association of Accessibility Professionals (IAAP) ....................................................... 38
Finding the best assistive technology .............................................................................................. 39
Assessing your needs ..................................................................................................... 39
Accessibility for HP products .......................................................................................... 39
Standards and legislation .................................................................................................................................... 40
Standards .......................................................................................................................................... 40
Mandate 376 – EN 301 549 ............................................................................................ 40
Web Content Accessibility Guidelines (WCAG) ................................................................ 40
Legislation and regulations .............................................................................................................. 40
Useful accessibility resources and links .............................................................................................................. 41
Organizations .................................................................................................................................... 41
Educational institutions .................................................................................................................... 41
Other disability resources ................................................................................................................. 41
vi
HP links .............................................................................................................................................. 42
Contacting support .............................................................................................................................................. 42
vii
viii
1 Getting started
Important safety information
A power cord is included with the monitor. If another cord is used, use only a power source and connection
appropriate for this monitor. For information about the correct power cord set to use with the monitor, see
Product Notices provided in your documentation kit.
the
WARNING! To reduce the risk of electric shock or damage to the equipment:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• If the power cord has a 3-pin attachment plug, plug the cord into a grounded (earthed) 3-pin outlet.
• Disconnect power from the computer by unplugging the power cord from the AC outlet. When unplugging
the power cord from the AC outlet, grasp the cord by the plug.
For your safety, do not place anything on power cords or cables. Care should be taken to route all cords and
cables connected to the monitor so that they cannot be stepped on, pulled, grabbed, or tripped over.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup
and proper posture, health, and work habits for computer users. The
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web
at http://www.hp.com/ergo.
Safety & Comfort Guide also provides
IMPORTANT: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection
device such as a power strip or uninterruptible power supply (UPS). Not all power strips provide surge
protection; the power strips must be specically labeled as having this capability. Use a power strip whose
manufacturer oers a damage replacement policy so you can replace the equipment if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your monitor.
WARNING! Monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts may fall over and cause personal injury.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that may cause
disturbing reections from the screen.
Important safety information 1
Product features and components
Features
The monitor features include the following:
● 60.5 cm (23.8 in) diagonal viewable screen area with 1920 × 1080 resolution, plus full-screen support
for lower resolutions
● 68.6 cm (27 in) diagonal viewable screen area with 2560 × 1440 resolution, plus full-screen support for
lower resolutions
● USB Type-C port for docking an HP notebook or HP desktop mini
● Single power button on the monitor to turn the monitor and docked notebook on and o
● DisplayPort™ video output for daisy-chaining a second monitor
● Pull-up IR webcam and microphone for online collaboration
● RJ-45 (network) jack
● Nonglare panel with an LED backlight
● Wide viewing angle to allow viewing from a sitting or standing position, or when moving from side to
side
● On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
● Plug and Play capability, if supported by your operating system
● Tilt, swivel, and height adjustment capabilities
● Pivot capability to rotate the monitor head from landscape to portrait orientation
● Removable stand (optional) for exible monitor head mounting solutions
● DisplayPort video input
● High-Denition Multimedia Interface (HDMI) video input
● Single USB-C input to host an HP notebook or HP desktop mini
● USB hub with one USB Type-C port and four USB Type-A ports that connect to USB devices
● Audio-out (headphone)/Audio-in (microphone) combo jack
● HP speaker bar support
● Up to 100 W power delivery through USB Type-C (5 A) cable
● Security cable slot on rear of monitor for optional security cable
● Windows Hello webcam
● HDCP (High-bandwidth Digital Content Protection) used on all digital inputs
● Power Saver mode to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, see the Product Notices provided in your documentation kit.
To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow
the instructions to nd your product. Then select User Guides.
2 Chapter 1 Getting started
Rear and side components
Table 1-1 Rear and side components and their descriptions
Component Function
(1) USB SuperSpeed ports (2) Connect USB cables to peripheral devices, such as a keyboard, mouse, or USB hard
drive.
(2) Audio-out (headphone)/Audio-in
(microphone) combo jack
(3) Security cable slot Connects an optional security cable.
(4) Master power switch Turns on or o all power to the monitor.
(5) Power connector Connects a power cord.
(6) HDMI port Connects the HDMI cable to a source device such as a computer or game console.
(7) DisplayPort connector Connects the DisplayPort cable to a source device such as a computer or game
(8) USB Type-C port Connects a USB Type-C cable to an HP notebook or desktop computer. Serves as a
(9) DisplayPort OUT connector Connects a DisplayPort cable to a secondary monitor for daisy-chaining.
(10) USB Type-C downstream port Connects a USB Type-C cable to a peripheral device, such as a keyboard, mouse, or
(11) RJ-45 (network) jack Connects a network cable.
Connects optional headphones, earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, reduce the volume before using
headphones, earbuds, or a headset. For additional safety information, see the
Product Notices provided in your documentation kit.
NOTE: To place the monitor in the lowest power state when it is not being used, turn
the Master power switch to the O position.
console.
single connection for video, data, and power delivery (up to 100 W).
NOTE: Your computer USB Type-C port must be able to support USB Type-C DP Alt
Mode and data and power delivery.
USB hard drive.
Product features and components 3
Table 1-1 Rear and side components and their descriptions (continued)
Component Function
(12) USB SuperSpeed ports (2) Connect USB cables to peripheral devices, such as a keyboard, mouse, or USB hard
NOTE: When HDMI or DP input is active, the monitor is in monitor mode. When USB Type-C Alt Mode is active, the monitor is in dock
mode.
Front components
drive.
Table 1-2 Front components and descriptions
Component Function
(1) Microphones Allow you to participate in a video conference.
(2) Camera light On: Camera is in use.
(3) RGB lens Transmits your image in a video conference.
(4) IR lights Not visible through IR transmissive ink.
(5) IR lens Transmits your image in a video conference.
(6) Menu button Press to open the OSD menu, select a menu item from the OSD, or close the OSD
menu. An indicator is activated above the Menu button when the OSD menu is open.
(7–9) OSD buttons
(assignable)
(10) Power button (with power light) Monitor mode: Turns the monitor on or o.
When the OSD menu is open, press the buttons to navigate through the menu. The
function light icons indicate the default button functions. For a description of these
functions, see Using the function buttons on page 21.
Dock mode:
1. When the computer is o, press the button to turn on the computer.
2. When the computer is on, press the button briey to initiate sleep mode.
4 Chapter 1 Getting started
Table 1-2 Front components and descriptions (continued)
Component Function
3. When the computer is in sleep mode, press the button briey to exit sleep
(select products only).
When the computer is in hibernation mode, press the button briey to exit
hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are ineective,
press and hold the power button for at least 5 seconds to turn o the computer.
NOTE: The power light varies depending on the mode. In Monitor mode, the light is white when the computer is on, and amber when
the computer is in sleep mode. In Dock mode, the light is white when the computer is on, and blinking white when the monitor is in
sleep mode.
NOTE: To view an OSD menu simulator, visit the HP Customer Self Repair Services Media Library at
http://www.hp.com/go/sml.
Product features and components 5
Setting up the monitor
Attaching the monitor stand
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the Web at http://www.hp.com/ergo.
IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the
panel may cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the screen will
not recover to its normal condition.
IMPORTANT: To prevent the screen from getting scratched, defaced, or broken and to prevent damage to
the control buttons, position the monitor facedown on a at surface covered with protective sheet foam or a
nonabrasive cloth.
1. Position the monitor facedown on a at surface covered by a soft clean cloth.
2. Slide the top of the mounting plate on the stand under the upper lip of the recess in the back of the
monitor head (1).
3. Lower the bottom of the stand's mounting plate into the recess (2) until it snaps into place. The latch on
the bottom of the mounting plate pops up when the stand is locked in place.
6 Chapter 1 Getting started
Mounting the monitor head
The monitor head can be attached to a wall, swing arm, or other mounting xture.
IMPORTANT: This monitor supports the VESA® industry-standard 100 mm mounting holes. To attach a
third-party mounting solution to the monitor, use four 4 mm, 0.7 pitch, 10 mm–long screws. Longer screws
might damage the monitor. Verify that the manufacturer’s mounting solution is compliant with the VESA
standard and is rated to support the weight of the monitor head. For best performance, use the power and
video cables provided with the monitor.
NOTE: This apparatus is intended to be supported by a UL-listed or CSA-listed wall-mount bracket.
Removing the monitor stand
IMPORTANT: Before disassembling the monitor, be sure that the monitor is turned o and all cables are
disconnected.
1. Disconnect and remove all cables from the monitor.
2. Position the monitor facedown on a at surface covered by protective sheet made of foam or a clean,
dry cloth.
3. Push up on the latch near the bottom center of the stand’s mounting plate (1).
4. Swing the bottom of the stand up until the mounting plate clears the recess in the monitor head (2).
5. Slide the stand out of the recess (3).
Setting up the monitor 7
Attaching the monitor head to a mounting device
1. Remove the four screws from the VESA holes located on the rear of the monitor head.
2. To attach the monitor head to a swing arm or other mounting device, insert four mounting screws
through the holes on the mounting device and into the VESA screw holes on the back of the monitor
head.
8 Chapter 1 Getting started
Connecting the cables
NOTE: The monitor ships with select cables. Not all cables shown in this section are included with the
monitor.
1. Place the monitor in a convenient, well-ventilated location near the computer.
2. Before connecting the cables, route the cables through the cable routing hole in the center of the stand.
3. Connect a video cable.
NOTE: The monitor automatically determines which inputs have valid video signals. Select the inputs
by pressing the Menu button to access the on-screen display (OSD) menu and then selecting Input.
● Connect one end of a USB Type-C cable to the USB Type-C port on the rear of the monitor and the
other end to the USB Type-C port on the source device. (Use only the HP-approved USB Type-C
cable provided with the monitor.)
Setting up the monitor 9
NOTE: The monitor’s USB Type-C port provides network, data, video, and power delivery (up to
100 W).
The host device must be able to support DisplayPort Alt Mode (video, charging and USB 3.1) over
the USB Type-C connector. The host device must also be compatible with USB Type-C,
Thunderbolt-enabled ports.
● Connect one end of a DisplayPort cable to the DisplayPort connector on the rear of the monitor and
the other end to the DisplayPort connector on the source device.
● Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end to
the HDMI port on the source device.
10 Chapter 1 Getting started
4. Connect one end of a network cable to the network jack on the monitor and the other end to a network
wall jack or router.
NOTE: To enable the network function, make sure the USB upstream port is connected.
5. Connect one end of the power cord to a grounded AC outlet and the other end to the power connector on
the monitor.
WARNING! To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the AC outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power cord
from the AC outlet, grasp the cord by the plug.
Setting up the monitor 11
Connecting USB devices
There are ve USB ports on the monitor to connect to a device (downstream): two USB Type-A and one USB
Type-C on the rear, and two USB Type-A on the side.
NOTE: You must connect the USB Type-C upstream cable from the source device (computer) to the rear of
the monitor to enable the USB Type-A and USB Type-C downstream ports on the monitor. USB downstream
ports can connect keyboards, webcams, phones, external hard drives, and practically anything that is USBconnected and can accept 5 V.
12 Chapter 1 Getting started
Adjusting the monitor
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup, and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the Web at http://www.hp.com/ergo.
1. Tilt the monitor head forward or backward to set it to a comfortable eye level.
2. Swivel the monitor head to the left or right for the best viewing angle.
Setting up the monitor 13
3. Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s top
bezel edge should not exceed a height that is parallel to your eye height. A monitor that is positioned
low and reclined may be more comfortable for users with corrective lenses. Reposition your monitor as
you adjust your working posture throughout the work day.
4. You can pivot the monitor head from landscape to portrait orientation viewing to adapt to your
application.
a. Adjust the monitor to full height position and tilt the monitor head back to full tilt position (1).
b. Pivot the monitor head clockwise or counter–clockwise 90° from landscape to portrait orientation
(2).
IMPORTANT: If the monitor is not in full-height and full-tilt position when pivoting, the bottom
corner of the monitor head will come in contact with the base and potentially cause damage to the
monitor.
If you are adding an optional speaker bar to the monitor, install it after pivoting the monitor. The
speaker bar will come in contact with the base when pivoting and potentially cause damage to the
monitor or speaker bar.
14 Chapter 1 Getting started
NOTE: Use the operating system's display settings to rotate the image on the screen from portrait to
landscape. To rotate the OSD from portrait to landscape, open the OSD menu and select Menu, and then
select Menu Position.
Installing a security cable
You can secure the monitor to a xed object with an optional security cable available from HP. Use the key
provided to attach and remove the lock.
Turning on the monitor
1. Press the power button on the computer to turn it on.
2. Press the power button on the bottom of the monitor to turn it on.
IMPORTANT: Burn-in image damage may occur on monitors that display the same static image on the
screen for 12 or more consecutive hours of nonuse. To avoid burn-in image damage on the monitor screen,
you should always activate a screen saver application or turn o the monitor when it is not in use for a
prolonged period of time. Image retention is a condition that may occur on all LCD screens. Burn-in damage
on the monitor is not covered under the HP warranty.
NOTE: Pressing the power button on the monitor also turns a docked notebook on and o.
Setting up the monitor 15
When the monitor is rst turned on, a monitor status message is displayed for 5 seconds. The message shows
which input is the current active signal, the status of the auto-switch source setting (On or O; default setting
is On), the current preset display resolution, and the recommended preset display resolution.
The monitor automatically scans the signal inputs for an active input and uses that input for the display.
HP watermark and image retention policy
The IPS monitor models are designed with IPS (In-Plane Switching) display technology which provides ultrawide viewing angles and advanced image quality. IPS monitors are suitable for a wide variety of advanced
image quality applications. This panel technology, however, is not suitable for applications that exhibit static,
stationary, or
applications may include camera surveillance, video games, marketing logos, and templates that are
displayed on the screen for a prolonged period of time. Static images may cause image retention damage that
could look like stains or watermarks on the monitor's screen.
A burned-in image on the monitor is not covered under the HP warranty. To avoid image retention damage,
either turn o the monitor when it is not in use or use the power management setting, if supported on your
system, to turn o the monitor when the system is idle.
xed images for long periods of time without the use of screen savers. These types of
Docking an HP notebook or desktop computer
You can dock the computer to the monitor with a single USB Type-C connection. The USB Type-C port provides
network, data, video, and power delivery when docking the computer. Make sure the network cable is
connected from the network source jack to the monitor’s network jack for a network connection through USB
Type-C.
NOTE: The host computer must be able to support DisplayPort Alt Mode (video, charging, and USB 3.1) over
the USB Type-C connector and must also be compatible with USB Type-C, Thunderbolt-enabled ports.
Connecting two host computers to the docking monitor may result in system shutdown, loss of power, and
the need to turn o and restart the monitor.
For optimal performance, use the docking monitor with a computer running a Windows 10 version 1809 or
higher operating system.
To dock the computer, connect one end of a USB Type-C cable to the USB Type-C port on the rear of the
monitor and the other end to the USB Type-C port on the computer. This USB Type-C cable provides singlecable connectivity for high-speed data, audio and video, and power delivery.
16 Chapter 1 Getting started
NOTE: The monitor delivers up to 100 W of power over the USB Type-C connection.
NOTE: When you set Auto-Switch Input to On in the OSD, the monitor automatically switches to USB-C
Video input if USB-C DisplayPort Alt Mode is connected or active.
Connecting a second computer to the monitor using the KVM Mode
The KVM Mode option in the monitor OSD provides the capability to connect two computers to one monitor
with quick monitor access to either computer.
For video input from a second computer, connect either a DisplayPort cable or an HDMI cable to the
appropriate connector on the rear of the monitor. For instance, connect one end of a DisplayPort cable to a
DisplayPort connector on the rear of the monitor and the other end to a DisplayPort connector on the second
computer. If the second computer has only an HDMI port, then connect one end of the HDMI cable to an HDMI
port on the rear of the monitor and the other end to an HDMI port on the second computer.
IMPORTANT: Note that when the KVM Mode option in the OSD has been selected, the USB Type-C
downstream port changes to a USB Type-C upstream port.
For USB connection to the second computer, you can use USB Type-C to Type-C cables or USB Type-C to TypeA cables connected to the monitor’s second USB Type-C port.
When the USB Type-C input is connected in KVM Mode option, the monitor will automatically switch to the
USB Type-C input regardless of the computer state. When USB Type-C input is disconnected and the second
computer is active, the monitor will automatically switch back to the active input (DisplayPort or HDMI).
To turn on the KVM Mode option in the monitor OSD:
1. Press the Menu button to open the OSD.
2. In the OSD, select Management, select KVM Mode, and then select On.
With two computers connected to one monitor and the KVM Mode option selected, the user can toggle back
and forth from one computer to the other by pressing one of the function buttons located on the front bezel
of the monitor.
To select the toggle switch in the monitor OSD:
1. Press one of the four OSD buttons on the front bezel to activate the buttons and display the icons.
2. Press the Next Active Input function button to switch the monitor’s input source to the next active input.
If another active input is detected, it immediately switches or toggles to that input.
Connecting a second computer to the monitor using the KVM Mode 17
If the rst computer is disconnected or powered o, the KVM Mode setting switches to the powered on second
computer. When the rst computer is reconnected to the monitor’s E24d G4 Main USB-C port and powered on,
the KVM Mode setting switches back to the rst computer in approximately 10 seconds.
If both computers are powered on and connected, the computer with the main USB-C connection has priority
over the other computer. If the main USB-C port is disconnected, and HDMI or DisplayPort is active, the
monitor will switch to the active input, and the second (downstream) USB-C connector will be the USB input.
When the USB Type-C connection on a computer is disconnected from the monitor for a long period of time,
for faster monitor switching, you can uncheck the No input signal warning in the OSD.
To uncheck the No input signal warning in the monitor OSD:
1. Press the Menu button to open the OSD.
2. In the OSD, select OSD Messages, and then uncheck the No Input Signal Warning.
18 Chapter 1 Getting started
2 Using the monitor
Software and utilities
You can download and install the following les to your computer from http://www.hp.com/support:
● INF (Information) le
● ICM (Image Color Matching) les
The Information le
The INF le denes monitor resources used by Windows® operating systems to ensure monitor compatibility
with the computer’s graphics adapter.
This monitor is Windows Plug and Play–compatible and the monitor will work correctly without installing the
INF le. Monitor Plug and Play compatibility requires that the computer’s graphics card is VESA DDC2compliant and that the monitor connects directly to the graphics card. Plug and Play does not work through
separate BNC-type connectors or through distribution buers, boxes, or both.
The Image Color Matching le
The ICM les are data les that are used in conjunction with graphics programs to provide consistent color
matching from monitor screen to printer, or from scanner to monitor screen. These les are activated from
within graphics programs that support this feature.
NOTE: The ICM color prole is written in accordance with the International Color Consortium (ICC) Prole
Format specication.
Software and utilities 19
Using the on-screen display (OSD) menu
Use the on-screen display (OSD) menu to adjust the screen image based on your viewing preferences. You can
access and make adjustments in the OSD using the buttons at the bottom of the monitor's front bezel.
To access the OSD menu and make adjustments:
1. If the monitor is not already on, press the power button to turn on the monitor.
2. Press the Menu button to open the OSD.
3. Use the three function buttons to navigate, select, and adjust the menu choices. The on-screen button
labels vary depending on which menu or submenu is active.
The following table lists possible menu selections in the OSD main menu.
Table 2-1 OSD menu options and descriptions
Main menu Description
Brightness Adjusts the brightness and contrast levels of the screen.
Color Selects and adjusts the screen color.
Image Adjusts the screen image.
Input Selects the video input signal.
Power Adjusts the power settings.
Menu Adjusts the on-screen display (OSD) and function button controls.
Management Adjusts the DDC/CI settings, selects the language in which the OSD menu is displayed (the factory
default is English), selects the KVM Mode, and returns all OSD menu settings to the factory default
settings.
Information Selects and displays important information about the monitor.
Exit Exits the OSD menu screen.
20 Chapter 2 Using the monitor
Using the function buttons
Pressing one of the four OSD buttons activates the buttons and displays icons above the buttons. The
following illustration shows the default button icons and functions.
Table 2-2 Button names and descriptions
Button Function
(1) Menu button Opens the OSD main menu, selects a menu item from the OSD, or closes the OSD
menu.
(2) Brightness button
Assignable function button
(3) Color button
Assignable function button
(4) Next Active Input button
Assignable function button
Adjusts the brightness and contrast levels of the screen.
Selects and adjusts the screen color.
Switches the monitor’s input source to the next active input.
Reassigning the function buttons
You can change the assignable function buttons from their default values so that when the buttons are
activated, you can quickly access commonly used menu items. You cannot reassign the Menu button.
To reassign the function buttons:
1. Press the Menu button to open the OSD menu.
2. Select Menu, select Assign Buttons, and then select one of the available options for the button that you
want to assign.
Using the function buttons 21
Changing the power mode setting
To comply with international power standards, when the monitor is in sleep mode, the monitor’s default
setting is Power Saver mode. If your monitor supports Performance mode, then to keep the USB ports
enabled when the monitor is in sleep mode, change the power mode setting from Power Saver mode to
Performance mode. Enabling Performance mode increases power consumption.
To change the power mode setting:
1. Press the Menu button to open the OSD menu.
2. Select Power, select Power Mode, and then select Performance.
3. Select Save and close the OSD.
NOTE: When the power mode is set to Performance, the USB hub, USB ports, and USB Type-C video input
remain on, even when the monitor is in sleep mode.
NOTE: When the monitor detects a USB Type-C cable connection, the monitor automatically switches the
Power Mode to Performance and remains there until you manually switch back to Power Saver mode.
The monitor remains in Performance mode after a factory reset is performed and Alt mode is detected as
active.
Power states
The monitor power behavior is based on host computer power settings (sleep, hibernation, shut down, and
restart). If the computer initiates sleep or hibernation, the monitor turns o. When the computer exits sleep
or hibernation, the connected monitor returns to the previous monitor settings. If you restart or shut down
the computer and then turn it back on, the connected monitor returns to the previous monitor settings.
Monitor power light status indicator:
● On: White
● Sleep: Amber
Monitor connected to computer power light status indicator:
● Monitor and computer On: White
● Monitor and computer in sleep state: White (blinking)
22 Chapter 2 Using the monitor
Using the camera
Gently pull up the camera to unlock it by using the grips on the back of the camera.
NOTE: If a camera rmware update is required, the camera must be in the unlocked position while updating
the rmware.
You can use the camera on the monitor to:
● Sign in to Windows by using Windows Hello facial recognition
● Maintain conversation security
● Video conferencing
NOTE: For video conferencing, connect the computer to the monitor and then select Display IR Camera
from the video conferencing interface.
When the camera is not in use, you can close the camera by pressing down on it until it clicks into the closed
position.
NOTE: When the camera is closed, the microphone on the camera is disabled.
Using the camera 23
Using Windows Hello
You can use Windows Hello to sign in to Windows devices using either your computer’s IR camera or your
monitor’s IR camera. Your computer’s IR camera is set as the default for Windows Hello facial recognition. To
set up Windows Hello using the computer’s IR camera:
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. Under Windows Hello, select Set up under Face Recognition.
3. Under Welcome to Windows Hello, select Get Started, and then follow the on-screen instructions to
enroll your facial ID and set up a PIN.
You can now use the IR camera on the computer to log in when using Windows Hello.
If you want to use your monitor’s IR camera to sign in to Windows devices:
1. If your computer has an IR camera, disable the computer’s IR camera from Device Manager.
2. Restart the computer.
3. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
4. Under Windows Hello, select Set up under Face Recognition.
You can now use the IR camera on the monitor to log in when using Windows Hello.
NOTE: Windows Hello is only supported on the Windows 10 operating system.
24 Chapter 2 Using the monitor
Using Auto-Sleep Mode
The monitor supports an OSD menu option called Auto-Sleep Mode that allows you to enable or disable a
reduced power state for the monitor. When Auto-Sleep Mode is enabled (enabled by default), the monitor
enters a reduced power state when the computer signals low power mode (absence of either horizontal or
vertical sync signal).
Upon entering this reduced power state (sleep mode), the monitor screen is blanked, the backlight turns o,
and the power light turns amber. The monitor draws less than 0.5 W of power when in this reduced power
state. The monitor wakes from sleep mode when the computer sends an active signal to the monitor (for
example, if you activate the mouse or keyboard).
NOTE: See Changing the power mode setting on page 22 to enable the USB ports while in sleep mode.
To disable Auto-Sleep Mode in the OSD:
1. Press the Menu button to open the OSD.
2. In the OSD menu, select Power.
3. Select Auto-Sleep Mode, and then select O.
Adjusting blue light output
Decreasing the blue light emitted by the monitor reduces the blue light exposure to your eyes. This monitor
allows you to select a setting to reduce blue light output and create a more relaxing and less stimulating
image while you read content on the screen.
To adjust the blue light output from the monitor:
1. Press one of the OSD buttons to activate the buttons, and then press the Menu button to open the OSD.
2. Select Color, and then select a setting:
● Low Blue Light (TUV certied): Reduces blue light for improved eye comfort.
● Night: Adjusts to the lowest blue light and reduces the impact on sleep.
● Reading: Optimizes blue light and brightness for indoor viewing.
3. Select Save and Return to save your setting and close the menu. Select Cancel if you don’t want to save
the setting.
4. In the Main menu, select Exit.
Using Auto-Sleep Mode 25
DisplayPort multistreaming
If you are using USB Type-C or DisplayPort as the primary video input source, you can multistream to other
DisplayPort monitors connected in a daisy chain conguration.
The number of monitors you can connect through DisplayPort multistreaming depends on a number of
factors, including the resolutions and scan rates used for each monitor and the capabilities of your GPU or
embedded graphics system. Check the manual that came with your graphics card for further information
about its capabilities.
NOTE: For optimal daisy chain performance on the 60.5 cm (23.8 in) monitor, HP recommends that you use
an FHD monitor as the second monitor.
For optimal daisy chain performance on the 68.6 cm (27.0 in) monitor, HP recommends that you use a QHD 60
Hz or FHD 60 Hz monitor as the second monitor. HP also recommends that you adjust the settings in the OSD.
Select Input, and then select USB-C Video. Also select USB-C Conguration, and then select USB 2.0.
Disconnect and connect the USB Type-C cable to complete the change.
To multistream:
1. Connect a cable between the USB Type-C port on the computer and the USB Type-C with DisplayPort
upstream connector on the monitor, or connect a cable between the DisplayPort connector on the
computer and the DisplayPort connector on the monitor.
2. Add a second monitor by connecting a cable between the DisplayPort out port on the primary monitor
and the DisplayPort in port on a secondary monitor.
3. Set a connected monitor to display the same image as the primary monitor or a dierent image.
4. If you want dierent information on each screen, be sure that all upstream monitors are congured to
DisplayPort 1.2 mode.
26 Chapter 2 Using the monitor
Conguring an external monitor
Use Windows to congure the display of a monitor attached to the docking station.
1. Type control panel in the taskbar search box, and then select Control Panel. Select Appearance
and Personalization.
2. To set the external monitor as the primary monitor, select Second screen only.
or
To set the external monitor as an extension of the primary monitor, select Extend.
or
To set the external monitor as a copy of the primary monitor, select Duplicate.
NOTE: You can also access the display settings by pressing the Windows key + p.
Dock mode and Monitor mode
Dock mode
When a USB Type-C cable is connected to the computer and Alt mode is detected, the monitor switches to the
Dock mode and the following features are activated.
● PXE boot
● MAC Address Pass Through
TIP: Your computer might support MAC Address Pass Through from the on, o, sleep, or hibernation
states, or only when the computer is on or in the sleep state.
The MAC Address Pass Through is supported for UEFI PXE boot.
● Wake on LAN (WOL)
TIP: Your computer might support WOL from the o, sleep, or hibernation states, or only when the
computer is on or in the sleep state.
WLAN-LAN switching is supported only on select computers running the Windows 10 operating system.
Connect the docking station to the computer. Connect one end of the network cable to the RJ-45
(network) jack on the docking monitor and connect the other end to an RJ-45 wall jack or router.
● Single power on
Pressing the monitor power button can also turn on power to the computer.
Monitor mode
When an HDMI or DisplayPort cable is connected to the computer, the monitor is in Monitor mode. The default
power mode is Power Saver.
The monitor will also be in Monitor mode when the USB Type-C cable is connected to a non-HP USB-C
notebook.
Conguring an external monitor 27
Updating the docking monitor
Downloading the HP rmware installer
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, and follow the on-screen instructions to nd your docking monitor.
3. Follow the on-screen instructions to select and download the HP rmware installer.
4. Complete the installation wizard.
5. Choose to restart now or later. The docking station might not work until the next restart. If you choose
to restart the computer, remove any removable media from the computer and then select Finish.
To update the docking monitor rmware while connected to your computer:
1. Open Windows Explorer and navigate to where you saved the HP rmware installer.
2. Double-click HPFirmwareInstaller.exe.
3. Verify that updates are available, and then select which updates to install.
TIP: You must be connected to the Internet for new updates to download to the HP rmware installer.
4. Select one of the following:
● Update now: Installs the update immediately.
NOTE: Do not disconnect your computer from the docking monitor during an update. You might
see your monitor icker and hear some audio clicks, your Internet connection might be
intermittent, and your mouse and keyboard could become unresponsive until installation is
complete.
● Update on dock disconnect: Installs the update after you disconnect your computer from the
docking monitor.
NOTE: Do not connect your computer to the docking monitor during an update. The dock power light
might blink while the update is being installed.
5. Select Install.
28 Chapter 2 Using the monitor
3 Support and troubleshooting
Solving common issues
The following table lists possible issues, the possible cause of each issue, and the recommended solutions.
Table 3-1 Common issues and solutions
Issue Possible cause Solution
Screen is blank or video is
ashing.
Video card is incompatible. Open the OSD menu and select the Input menu. Set Auto-
Image appears too dark. Brightness setting is too low. Open the OSD menu and select Brightness to adjust the
“Input Signal Not Found” is
displayed on the screen.
“Input Signal Out of Range” is
displayed on the screen.
The monitor does not enter
into a low-power sleep state.
Power cord is disconnected. Connect the monitor power cord.
Monitor is o. Press the monitor power button.
Video cable is improperly connected. Connect the video cable properly. For more information, see
Connecting the cables on page 9.
System is in Auto-Sleep Mode. Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Switch Input to O and manually select the input.
or
Replace the video card or connect the video cable to one of
the computer’s onboard video sources.
brightness scale as needed.
Monitor video cable is disconnected. Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is o
when connecting the video cable.
Video resolution and/or refresh rate
are set higher than the monitor
supports.
The monitor's power saving control is
disabled.
Change the settings to a supported setting. See Preset display
resolutions on page 35 for more information.
Open the OSD menu and select Power, select Auto-Sleep
Mode, and then set auto-sleep to On.
The monitor’s camera does
not work when you use
Windows Hello.
The power light is o. The docking monitor is not connected
The ports or jacks on the
docking station do not work.
The docking monitor is not connected
Disconnect the USB cable
from the computer, and then
reconnect it.
The monitor camera is not set as the
default.
to AC power.
The docking monitor is not connected
to AC power.
to the computer correctly.
The USB device attached to the port
is not compliant with the docking
monitor power specications and is
using too much power.
Congure the monitor camera. For more information, see
Using the camera on page 23.
Connect the power cord to the docking station and to an AC
outlet.
Connect the power cord to the docking station and to an AC
outlet.
Disconnect the USB cable from the computer, and then
reconnect it.
Disconnect the device that disabled the port.
Disconnect the power cord from the docking monitor, and
then reconnect it.
Solving common issues 29
Table 3-1 Common issues and solutions (continued)
Issue Possible cause Solution
Disconnect the docking monitor from the computer, and then
reconnect it.
The docking monitor is set to Power
Saver mode.
Data transfer speeds through
USB or Ethernet are slow.
Headphones or other audio
devices connected to the
docking station do not
produce sound.
A microphone connected to
the docking station does not
work.
The graphics application does
not detect the external
monitor.
The external monitor cannot
be set as the primary monitor
when using some Intel
graphics applications.
Resolution does not look
correct for the extended
monitor.
Multiple high-resolution monitors are
connected to the docking station.
An audio device is connected to the
headphone jack on the docking
monitor, but the docking station is
not the default audio device.
A microphone is connected to the
docking monitor, but the docking
station is not the default audio
device.
Some graphics applications do not
detect external monitors connected
to the docking station.
Older Intel graphics applications do
not support setting the external
monitor as the primary monitor.
The extended monitor's resolution is
incorrect.
Set Power Mode to Performance in the OSD.
Disable high-resolution mode or disconnect a monitor.
Set the docking monitor as the default audio device in the
computer settings, or connect the audio device to the
computer.
Set the docking station as the default audio device in the
computer settings, or connect the microphone to the
computer.
Congure the external monitor.
Download the latest Intel drivers from http://www.hp.com/
support.
Change the USB-C conguration in the OSD.
Disconnect the USB Type-C cable and reconnect it to the
computer.
Contacting support
To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also nd information about how to contact HP and open a support case.
NOTE: Contact customer support to replace the power cord, the AC adapter (select products only), or any
other cables that shipped with your monitor.
30 Chapter 3 Support and troubleshooting
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
● Monitor model number
● Monitor serial number
● Purchase date on invoice
● Conditions under which the problem occurred
● Error messages received
● Hardware conguration
● Name and version of the hardware and software you are using
Locating the serial number and product number
The serial number and product number are located on a label under the front bezel of the monitor head. You
may need these numbers when contacting HP about the monitor.
Preparing to call technical support 31
4 Maintaining the monitor
Maintenance guidelines
To enhance the performance and extend the life of the monitor:
● Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls
that are covered in the operating instructions. If the monitor is not operating properly or has been
dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
● Use only a power source and connection appropriate for this monitor, as indicated on the label or back
plate of the monitor.
● Be sure the total ampere rating of the products connected to the AC outlet does not exceed the current
rating of the AC outlet, and the total ampere rating of the products connected to the cord does not
exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for
each device.
● Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the plug
rmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
● Turn the monitor o when it is not in use and use a screen saver program. Doing this can substantially
increase the life expectancy of the monitor.
NOTE: A burned-in image on the monitor is not covered under the HP warranty.
● Never block the slots and openings of the cabinet or push objects into them. These openings provide
ventilation.
● Do not drop the monitor or place it on an unstable surface.
● Do not allow anything to rest on the power cord. Do not walk on the cord.
● Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
Cleaning the monitor
1. Turn o the monitor and unplug the power cord from the AC outlet.
2. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
3. For more diicult cleaning situations, use a 50/50 mix of water and Isopropyl alcohol.
IMPORTANT: Do not use cleaners that contain any petroleum-based materials such as benzene, thinner, or
any volatile substance to clean the monitor screen or cabinet. These chemicals may damage the monitor.
IMPORTANT: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface. Never
spray the cleaner directly on the screen surface. It may run behind the bezel and damage the electronics. The
cloth should be moist, but not wet. Water dripping into the ventilation openings or other points of entry can
cause damage to the monitor. Allow the monitor to air-dry before use.
Shipping the monitor
Keep the original packing box in a storage area. You may need it later if you ship the monitor or move.
32 Chapter 4 Maintaining the monitor
A Technical specications
NOTE: All specications represent the typical specications provided by HP’s component manufacturers;
actual performance may vary either higher or lower.
For the latest specications or additional specications on this product, go to http://www.hp.com/go/
quickspecs/ and search for your specic monitor model to nd the model-specic QuickSpecs.
60.5 cm (23.8 in) model specications
Table A-1 60.5 cm (23.8 in) model specications
Specication Measurement
Display
Type
Viewable image size 60.5 cm diagonal 23.8 in diagonal
Maximum weight (unpacked) 6.86 kg 15.13 lbs
Dimensions (including base)
Height
Depth
Width
Height adjustment range 15.0 cm 5.9 in
Tilt adjustment range –5° to 20°
Swivel adjustment range 30°
Maximum graphic resolution 1920 × 1080
Optimum graphic resolution 1920 × 1080
Environmental requirements
Operating temperature
Storage temperature
Storage humidity
Operating humidity
60.5 cm wide screen
IPS LCD
49.44 cm
4.85 cm
53.94 cm
5°C to 35°C
–20°C to 60°C
5% to 95% (noncondensing)
20% to 80% (noncondensing)
23.8 in wide screen
19.46 in
1.91 in
21.24 in
41°F to 95°F
–4°F to 140°F
Altitude:
Operating
Storage
Power source 100–240 VAC 50/60 Hz
Measured power consumption
Full power
0 m to 5,000 m
0 m to 12,192 m
175 W
60.5 cm (23.8 in) model specications 33
0 ft to 16,400 ft
0 ft to 40,000 ft
Table A-1 60.5 cm (23.8 in) model specications (continued)
Specication Measurement
Typical settings
Sleep
O
USB Type-C power supply output 5 V DC, 5.0 A
Input terminal One HDMI port, one DisplayPort connector,
70 W
0.5 W
0.5 W
9 V DC, 5.0 A
12 V DC, 5.0 A
15 V DC, 5.0 A
20 V DC, 5.0 A
and one USB Type-C port
68.6 cm (27.0 in) model specications
Table A-2 68.6 cm (27.0 in) model specications
Specication Measurement
Display
Type
68.6 cm wide screen
IPS LCD
27 in wide screen
Viewable image size 68.6 cm diagonal 27 in diagonal
Maximum weight (unpacked) 8.2 kg 18.08 lb
Dimensions (including base)
Height
Depth
Width
Height adjustment range 15.0 cm 5.9 in
Tilt adjustment range –5° to 20°
Swivel adjustment range 30°
Maximum graphic resolution 2560 × 1440
Optimum graphic resolution 2560 × 1440
Environmental requirements
Operating temperature
Storage temperature
Storage humidity
Operating humidity
Altitude:
Operating
53.54 cm
4.85 cm
61.36 cm
5°C to 35°C
–20°C to 60°C
5% to 95% (noncondensing)
20% to 80% (noncondensing)
0 m to 5,000 m 0 ft to 16,400 ft
21.08 in
1.91 in
24.16 in
41°F to 95°F
–4°F to 140°F
34 Appendix A Technical specications
Table A-2 68.6 cm (27.0 in) model specications (continued)
Specication Measurement
Storage 0 m to 12,192 m 0 ft to 40,000 ft
Power source 100–240 VAC 50/60 Hz
Measured power consumption
Full power
Typical settings
Sleep
O
175 W
80 W
0.5 W
0.5 W
USB Type-C power supply output 5 V DC, 5.0 A
Input terminal One HDMI port, one DisplayPort connector,
Preset display resolutions
The following display resolutions are the most commonly used modes and are set as factory defaults. The
monitor automatically recognizes these preset modes, and they will appear properly sized and centered on
the screen.
Table
A-3 60.5 cm (23.8 in) preset display resolutions
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
(1) 640 × 480 31.469 59.940
(2) 720 × 400 31.469 70.087
(3) 800 × 600 37.879 60.317
9 V DC, 5.0 A
12 V DC, 5.0 A
15 V DC, 5.0 A
20 V DC, 5.0 A
and one USB Type-C port
(4) 1024 × 768 48.363 60.004
(5) 1280 × 720 45.000 60.000
(6) 1280 × 800 49.702 59.810
(7) 1280 × 1024 63.981 60.020
(8) 1440 × 900 55.935 59.887
(9) 1600 × 900 60.000 60.000
(10) 1680 × 1050 65.290 59.954
(11) 1920 × 1080 67.500 60.000
Preset display resolutions 35
Table A-4 68.6 cm (27 in) preset display resolutions
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
(1) 640 × 480 31.469 59.940
(2) 720 × 400 31.469 70.087
(3) 800 × 600 37.879 60.317
(4) 1024 × 768 48.363 60.004
(5) 1280 × 720 45.000 60.000
(6) 1280 × 800 49.702 59.810
(7) 1280 × 1024 63.981 60.020
(8) 1440 × 900 55.935 59.887
(9) 1600 × 900 60.000 60.000
(10) 1680 × 1050 65.290 59.954
(11) 1920 × 1080 67.500 60.000
(12) 2560 × 1080 66.000 60.000
(13) 2560 × 1440 88.787 59.951
Table A-5 Preset timing resolutions
Preset Timing name Pixel format Horz freq (kHz) Vert freq (Hz)
(1) 480p 640 × 480 31.469 59.940
(2) 480p 720 × 480 31.469 59.940
(3) 720p60 1280 × 720 45.000 60.000
(4) 576p 720 × 576 31.250 50.000
(5) 720p50 1280 × 720 37.500 50.000
(6) 1080p60 1920 × 1080 67.500 60.000
(7) 1080p50 1920 × 1080 56.250 50.000
Entering user modes
Under the following conditions, the video controller signal may occasionally call for a mode that is not preset:
● You are not using a standard graphics adapter.
● You are not using a preset mode.
If this occurs, you may need to readjust the parameters of the monitor screen by using the on-screen display
menu. You can make changes to any or all of these modes and save them in memory. The monitor
automatically stores the new setting and then recognizes the new mode just as it does a preset mode. In
addition to the factory preset modes, there are at least 10 user modes that you can enter and store.
36 Appendix A Technical specications
Energy saver feature
The monitor supports a reduced power state. The reduced power state is initiated if the monitor detects the
absence of either the horizontal sync signal or the vertical sync signal. Upon detecting the absence of these
signals, the monitor screen is blank, the backlight is turned o, and the power light turns amber. When the
monitor is in the reduced power state, the monitor uses < 0.5 W of power. There is a brief warm-up period
before the monitor returns to its normal operating state.
See the computer manual for instructions on setting energy saver features (sometimes called power
management features).
NOTE: The energy saver feature works only when the monitor is connected to a computer that has energy
saver features.
Energy saver feature 37
B Accessibility
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology. For more information, see
Finding the best assistive technology on page 39.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benets of technology
are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be eectively used
by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology relevant to
HP products and services.
● Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
38 Appendix B Accessibility
As a founding member, HP joined to participate with other organizations to advance the eld of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can eectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
specic situation—a variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
The following links provide information about accessibility features and assistive technology, if applicable,
included in various HP products. These resources will help you select the specic assistive technology
features and product(s) most appropriate for your situation.
● HP Elite x3–Accessibility Options (Windows 10 Mobile)
● HP PCs–Windows 7 Accessibility Options
● HP PCs–Windows 8 Accessibility Options
● HP PC’s–Windows 10 Accessibility Options
● HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
● HP SlateBook PCs–Enabling Accessibility Features (Android 4.3, 4.2/Jelly Bean)
● HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
● HP Shopping–peripherals for HP products
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 42.
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oice)
● Google Products accessibility information (Android, Chrome, Google Apps)
HP and accessibility 39
● Assistive Technologies sorted by impairment type
● Assistive Technologies sorted by product type
● Assistive Technology vendors with product descriptions
● Assistive Technology Industry Association (ATIA)
Standards and legislation
Standards
Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specic to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specic
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard
requirements applicable to ICT products and services, together with a description of the test procedures and
evaluation methodology for each accessibility requirement.
species the functional accessibility
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. The links listed
below provide information about key legislation, regulations, and standards.
● United States
● Canada
● Europe
40 Appendix B Accessibility
● United Kingdom
● Australia
● Worldwide
Useful accessibility resources and links
The following organizations might be good resources for information about disabilities and age-related
limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Other disability resources
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
Useful accessibility resources and links 41
HP links
Our contact webform
HP comfort and safety guide
HP public sector sales
Contacting support
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or accessibility
of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
– Complete the Contact form for people with disabilities or age-related limitations.
42 Appendix B Accessibility
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